Recruit4staff is proud to be representing their client, a leading Manufacturing / Service company in their search for an Applications Engineer to work in their leading facility Nr Wrexham The Position: Applications Engineer As an Application Engineer, you will bridge the gap between the technical and business sides of product and customer support. You will be responsible for designing, implementing, and supporting solutions for customers, ensuring that the product meets their technical and functional requirements. This role involves working closely with production teams, sales teams, and customers to provide technical expertise and support. For the successful Applications Engineer, our client is offering Salary up to £42K Per annum Days position Monday to Thursday 8.30AM 5.00PM (30min lunch) Friday 8.30AM 1.30PM Permanent position Immediate starts available, but also happy to work with a notice period 25 days holiday + bank holidays Salary sacrifice pension scheme 5% employer and employee contribution 4 x Death in service High street discounts, cycle to work, purchase tech scheme Ongoing training and future development The role - Applications Engineer Understand customer needs and provide expert advice on product functionality, technical capabilities, and potential customisations Collaborate with customers to define technical requirements, troubleshoot issues, and provide timely solutions Provide technical support to the sales team during the pre-sales process Develop 3D models using CAD software to create and modify engineering designs and components Collaborate with engineering teams to transform concepts into fully detailed 3D designs for manufacturing Generate T/WIN (technical or wiring) drawings, engineering/component drawings, and assembly instructions Produce clear, accurate, and detailed work instructions for manufacturing processes Assist in resolving design and performance-related challenges that arise during the product life cycle Offer technical assistance and guidance to dealers, providing them with the necessary tools and information to support the product effectively Ensure that all product designs and engineering processes comply with relevant industry standards and regulations Provide advice on best practices and assist in maintaining compliance with safety, environmental, and quality standards. Main Responsibilities of the Applications Engineer: 3D Modelling Finite Element Analysis (FEA) T/win drawings Engineering/ Component drawings Works instructions Technical troubleshooting Conduct sales inquiries and customer visits Supplier / Customer liaison Dealer Support Pricing and cost controller Standards Compliance Advisor What our client is looking for in an Applications Engineer: Education: Qualification to HNC or degree level in Mechanical Engineering Working experience: Previous experience in an engineering or application engineering role, preferably with hands-on experience in 3D modelling and FEA Competence and skills: Proficiency in 3D CAD software (e.g., SolidWorks, AutoCAD, CATIA, etc.) Knowledge of Finite Element Analysis (FEA) tools and techniques Experience with technical drawing software and standards Experience in producing hydraulic and/or electrical schematics Understanding of engineering materials and manufacturing processes Analytical and problem-solving skills, particularly in a troubleshooting capacity Excellent verbal and written communication skills Good I.T. skills, including MS Office and the SAP ERP System Fluent verbal and written English Key skills or similar Job titles as the Applications Engineer: Applications Engineer, Technical Engineer, Design Engineer, Support Engineer, Compliance Engineer , Project Engineer, Manufacturing engineer, service engineer, proposals engineer, testing engineer, technical sales engineer, development engineer, commercial technician The Applications Engineer position is Commutable From: Oswestry, Shrewsbury, Welshpool, Whitchurch, Wrexham, Chester, Telford, Mold, North Wales, Powys, Shropshire, Deeside For further information about this and other positions, please apply now This vacancy is being advertised on behalf of Recruit4staff Wrexham Limited, which is operating as a recruitment agency, agent, agency, employment agency or employment business.
09/09/2025
Full time
Recruit4staff is proud to be representing their client, a leading Manufacturing / Service company in their search for an Applications Engineer to work in their leading facility Nr Wrexham The Position: Applications Engineer As an Application Engineer, you will bridge the gap between the technical and business sides of product and customer support. You will be responsible for designing, implementing, and supporting solutions for customers, ensuring that the product meets their technical and functional requirements. This role involves working closely with production teams, sales teams, and customers to provide technical expertise and support. For the successful Applications Engineer, our client is offering Salary up to £42K Per annum Days position Monday to Thursday 8.30AM 5.00PM (30min lunch) Friday 8.30AM 1.30PM Permanent position Immediate starts available, but also happy to work with a notice period 25 days holiday + bank holidays Salary sacrifice pension scheme 5% employer and employee contribution 4 x Death in service High street discounts, cycle to work, purchase tech scheme Ongoing training and future development The role - Applications Engineer Understand customer needs and provide expert advice on product functionality, technical capabilities, and potential customisations Collaborate with customers to define technical requirements, troubleshoot issues, and provide timely solutions Provide technical support to the sales team during the pre-sales process Develop 3D models using CAD software to create and modify engineering designs and components Collaborate with engineering teams to transform concepts into fully detailed 3D designs for manufacturing Generate T/WIN (technical or wiring) drawings, engineering/component drawings, and assembly instructions Produce clear, accurate, and detailed work instructions for manufacturing processes Assist in resolving design and performance-related challenges that arise during the product life cycle Offer technical assistance and guidance to dealers, providing them with the necessary tools and information to support the product effectively Ensure that all product designs and engineering processes comply with relevant industry standards and regulations Provide advice on best practices and assist in maintaining compliance with safety, environmental, and quality standards. Main Responsibilities of the Applications Engineer: 3D Modelling Finite Element Analysis (FEA) T/win drawings Engineering/ Component drawings Works instructions Technical troubleshooting Conduct sales inquiries and customer visits Supplier / Customer liaison Dealer Support Pricing and cost controller Standards Compliance Advisor What our client is looking for in an Applications Engineer: Education: Qualification to HNC or degree level in Mechanical Engineering Working experience: Previous experience in an engineering or application engineering role, preferably with hands-on experience in 3D modelling and FEA Competence and skills: Proficiency in 3D CAD software (e.g., SolidWorks, AutoCAD, CATIA, etc.) Knowledge of Finite Element Analysis (FEA) tools and techniques Experience with technical drawing software and standards Experience in producing hydraulic and/or electrical schematics Understanding of engineering materials and manufacturing processes Analytical and problem-solving skills, particularly in a troubleshooting capacity Excellent verbal and written communication skills Good I.T. skills, including MS Office and the SAP ERP System Fluent verbal and written English Key skills or similar Job titles as the Applications Engineer: Applications Engineer, Technical Engineer, Design Engineer, Support Engineer, Compliance Engineer , Project Engineer, Manufacturing engineer, service engineer, proposals engineer, testing engineer, technical sales engineer, development engineer, commercial technician The Applications Engineer position is Commutable From: Oswestry, Shrewsbury, Welshpool, Whitchurch, Wrexham, Chester, Telford, Mold, North Wales, Powys, Shropshire, Deeside For further information about this and other positions, please apply now This vacancy is being advertised on behalf of Recruit4staff Wrexham Limited, which is operating as a recruitment agency, agent, agency, employment agency or employment business.
This role is a strategic, senior-level post responsible for the design, integration, and continuous improvement of the GPA's digital workplace. You will manage the complete Systems Development Life Cycle. You will ensure that every platform integration and innovation from AI to low-code solutions is aligned with the vision for a smart, secure, and resilient workplace. You will lead a team, driving a culture of innovation, collaboration and excellence. Client Details The Government Property Agency is the largest property holder in government, withmore than 2.1 billion in property assets and over 55% of the government's office estate. They are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And they are looking for innovative, solutions-focused people to join the team. Representing the best covenant in the UK - His Majesty's Government - they are leading transformational programmes such as the Government Hubs, Whitehall Campus and Net Zero Programme(s), as well as delivering modern, cost-effective real estate service solutions. Innovation and progress are at the heart of their behaviours. They foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. And are dedicated to becoming a leading, inclusive employer both in the external market and throughout the Civil Service. A strong emphasis on Equity, Diversity, and Inclusion(EDI) is not just about driving inclusion across the organisation, it is also about ensuring their services meet the needs of government and the civil servants who use their spaces. Join a dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. The GPA are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape a future direction. Description Transforming the Digital Workplace of the Future Imagine a digital ecosystem where innovation, intelligent integration and automation converge to redefine the workplace. The Corporate Systems Digital Team is on a mission to deliver a next-generation digital workplace experience. They are leveraging advanced technologies such as AI, BIM, Digital Twins, IoT, Smart Buildings, and Robotic Process Automation (RPA) and embedding and integrating it within core digital platforms such as Salesforce, ServiceNow, Planon IWMS, Dynamics 365 Business Central, Microsoft 365 etc. In addition, the GPA are championing low-code/no-code solution development using Power Apps and Power Platforms to rapidly build and deploy business solutions. With a robust Data Integration Layer (DIL) in place, this role will drive the discovery, pilot, and rollout of Agentic AI initiatives while implementing a comprehensive 5-year strategy and roadmap for all major platforms. Their agile, user-centered approach ensures that every innovation enhances operational efficiency and transforms the employee and customer experience. Person Specification & Responsibilities Strategic Leadership & Agile Delivery Platform Integration and Interoperability Innovation, Automation & Emerging Technologies User-Centered Design and Product-Centric Development Documentation, Compliance, and Governance Team Leadership and Line Management Continuous Improvement and Operational Excellence System Performance Monitoring Profile Essential Criteria Technical Expertise : Agile and SDLC Proficiency User Experience and Accessibility Leadership & Management of Technology Teams Desirable Criteria Knowledge of Government Standards and Frameworks (DDaT) Data Analytics & BI Experience A strong grasp of DevOps and Continuous Improvement (CI) Successful Candidates will be required to complete security vetting, to SC Level. (Security Check). For more info please see the Civil Service Vetting Charter. The Selection Process Behaviours We'll assess you against these behaviours during the selection process: Working Together Seeing the Big Picture Changing and Improving Delivering at Pace Technical skills We'll assess you against these technical skills during the selection process: Customer Perspective Commercial Accumen Property Market Knowledge Innovation Recruitment Timeline Application Closing Date : Friday 19th September 2025 CV Sifting : w/c 22nd September 2025 Interviews to be held w/c 6th October 2025 A note from the Government Property Agency: "This vacancy is using Success Profiles and will assess your Behaviours, Strengths and Technical skills. We encourage applications from people from all backgrounds and aim to have a workforce that represents the communities and wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and well-being and aim to create a sense of belonging in a workplace where everyone feels valued. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy. The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. This vacancy is part of the Great Place to Work for Veterans initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Please note - At this time GPA are unable to offer any Visa Sponsorship to candidates as we do not currently hold a visa sponsorship licence. Please do not apply for permanent roles with GPA if you will require your employer to take on the sponsorship of your current or any future visas. " Job Offer A competitive salary of 56,500 to 62,554 per annum. 29.7% Civil Service Pension for long-term financial security. Hybrid working arrangements to support work-life balance. Up to 2 days per week in office. Opportunities to work on impactful, technology-driven projects within the public sector. A supportive and collaborative team environment across the department
09/09/2025
Full time
This role is a strategic, senior-level post responsible for the design, integration, and continuous improvement of the GPA's digital workplace. You will manage the complete Systems Development Life Cycle. You will ensure that every platform integration and innovation from AI to low-code solutions is aligned with the vision for a smart, secure, and resilient workplace. You will lead a team, driving a culture of innovation, collaboration and excellence. Client Details The Government Property Agency is the largest property holder in government, withmore than 2.1 billion in property assets and over 55% of the government's office estate. They are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And they are looking for innovative, solutions-focused people to join the team. Representing the best covenant in the UK - His Majesty's Government - they are leading transformational programmes such as the Government Hubs, Whitehall Campus and Net Zero Programme(s), as well as delivering modern, cost-effective real estate service solutions. Innovation and progress are at the heart of their behaviours. They foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. And are dedicated to becoming a leading, inclusive employer both in the external market and throughout the Civil Service. A strong emphasis on Equity, Diversity, and Inclusion(EDI) is not just about driving inclusion across the organisation, it is also about ensuring their services meet the needs of government and the civil servants who use their spaces. Join a dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. The GPA are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape a future direction. Description Transforming the Digital Workplace of the Future Imagine a digital ecosystem where innovation, intelligent integration and automation converge to redefine the workplace. The Corporate Systems Digital Team is on a mission to deliver a next-generation digital workplace experience. They are leveraging advanced technologies such as AI, BIM, Digital Twins, IoT, Smart Buildings, and Robotic Process Automation (RPA) and embedding and integrating it within core digital platforms such as Salesforce, ServiceNow, Planon IWMS, Dynamics 365 Business Central, Microsoft 365 etc. In addition, the GPA are championing low-code/no-code solution development using Power Apps and Power Platforms to rapidly build and deploy business solutions. With a robust Data Integration Layer (DIL) in place, this role will drive the discovery, pilot, and rollout of Agentic AI initiatives while implementing a comprehensive 5-year strategy and roadmap for all major platforms. Their agile, user-centered approach ensures that every innovation enhances operational efficiency and transforms the employee and customer experience. Person Specification & Responsibilities Strategic Leadership & Agile Delivery Platform Integration and Interoperability Innovation, Automation & Emerging Technologies User-Centered Design and Product-Centric Development Documentation, Compliance, and Governance Team Leadership and Line Management Continuous Improvement and Operational Excellence System Performance Monitoring Profile Essential Criteria Technical Expertise : Agile and SDLC Proficiency User Experience and Accessibility Leadership & Management of Technology Teams Desirable Criteria Knowledge of Government Standards and Frameworks (DDaT) Data Analytics & BI Experience A strong grasp of DevOps and Continuous Improvement (CI) Successful Candidates will be required to complete security vetting, to SC Level. (Security Check). For more info please see the Civil Service Vetting Charter. The Selection Process Behaviours We'll assess you against these behaviours during the selection process: Working Together Seeing the Big Picture Changing and Improving Delivering at Pace Technical skills We'll assess you against these technical skills during the selection process: Customer Perspective Commercial Accumen Property Market Knowledge Innovation Recruitment Timeline Application Closing Date : Friday 19th September 2025 CV Sifting : w/c 22nd September 2025 Interviews to be held w/c 6th October 2025 A note from the Government Property Agency: "This vacancy is using Success Profiles and will assess your Behaviours, Strengths and Technical skills. We encourage applications from people from all backgrounds and aim to have a workforce that represents the communities and wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and well-being and aim to create a sense of belonging in a workplace where everyone feels valued. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy. The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. This vacancy is part of the Great Place to Work for Veterans initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Please note - At this time GPA are unable to offer any Visa Sponsorship to candidates as we do not currently hold a visa sponsorship licence. Please do not apply for permanent roles with GPA if you will require your employer to take on the sponsorship of your current or any future visas. " Job Offer A competitive salary of 56,500 to 62,554 per annum. 29.7% Civil Service Pension for long-term financial security. Hybrid working arrangements to support work-life balance. Up to 2 days per week in office. Opportunities to work on impactful, technology-driven projects within the public sector. A supportive and collaborative team environment across the department
Robert Half Technology are assisting a global market leading AI powered tech company to recruit a Salesforce Developer on a contract basis - hybrid working - London based. Outside IR35 Join a growing Data & Revenue Operations (D&R) Team. This role is an opportunity to deliver high-impact improvements to our Salesforce platform while driving integrations with a modern GTM technology stack. You'll work closely with the Sales, Service, and Operations teams to deliver both quick wins and strategic improvements within Salesforce. This is a hands-on role for someone who can get up to speed quickly, spot opportunities for improvement, and deliver tangible impact over 3-6 months. Role 1. Salesforce Development & Enhancements Design and build custom Apex code, Lightning components, and Flows to support evolving business needs. Review and optimise Account, Opportunity, and Contact creation processes, including page layouts, automation, and end-user experience. Implement Einstein Activity Capture and configure automatic Opportunity creation when defined criteria are met. Enhance Salesforce to support B2C2B models in addition to existing B2B processes. Develop and configure solutions for Einstein Case Classification and Einstein Article Recommendations. Contribute to longer-term Salesforce initiatives such as Agentforce for Service. 2. Systems Integration & API Work Build and maintain integrations between Salesforce and external platforms, including 6sense (predictive modelling & ABM). 6sense Conversational Email. Gong Engage (sales engagement). Planhat (Customer Success). HubSpot (marketing automation with bi-directional Salesforce sync). Ensure data quality, consistency, and automation across all integrated platforms. Profile Proven commercial experience as a Salesforce Developer (contract or permanent). Strong expertise in Apex, Lightning Web Components (LWC), Visualforce, Flows, and APIs. Solid understanding of Salesforce Sales Cloud and Service Cloud. Hands-on experience with Einstein features (Activity Capture, Case Classification, Article Recommendations). Track record of delivering Salesforce integrations (REST/SOAP APIs, middleware, or native connectors). Strong problem-solving skills with the ability to translate business requirements into scalable technical solutions. Comfortable working in a fast-paced, project-driven environment. Company Global market leading AI powered tech organisation Hybrid working - London based Initial 3-6 month contract Outside IR35 Salary & Benefits The salary range/rates of pay is dependent upon your experience, qualifications or training . Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.
08/09/2025
Full time
Robert Half Technology are assisting a global market leading AI powered tech company to recruit a Salesforce Developer on a contract basis - hybrid working - London based. Outside IR35 Join a growing Data & Revenue Operations (D&R) Team. This role is an opportunity to deliver high-impact improvements to our Salesforce platform while driving integrations with a modern GTM technology stack. You'll work closely with the Sales, Service, and Operations teams to deliver both quick wins and strategic improvements within Salesforce. This is a hands-on role for someone who can get up to speed quickly, spot opportunities for improvement, and deliver tangible impact over 3-6 months. Role 1. Salesforce Development & Enhancements Design and build custom Apex code, Lightning components, and Flows to support evolving business needs. Review and optimise Account, Opportunity, and Contact creation processes, including page layouts, automation, and end-user experience. Implement Einstein Activity Capture and configure automatic Opportunity creation when defined criteria are met. Enhance Salesforce to support B2C2B models in addition to existing B2B processes. Develop and configure solutions for Einstein Case Classification and Einstein Article Recommendations. Contribute to longer-term Salesforce initiatives such as Agentforce for Service. 2. Systems Integration & API Work Build and maintain integrations between Salesforce and external platforms, including 6sense (predictive modelling & ABM). 6sense Conversational Email. Gong Engage (sales engagement). Planhat (Customer Success). HubSpot (marketing automation with bi-directional Salesforce sync). Ensure data quality, consistency, and automation across all integrated platforms. Profile Proven commercial experience as a Salesforce Developer (contract or permanent). Strong expertise in Apex, Lightning Web Components (LWC), Visualforce, Flows, and APIs. Solid understanding of Salesforce Sales Cloud and Service Cloud. Hands-on experience with Einstein features (Activity Capture, Case Classification, Article Recommendations). Track record of delivering Salesforce integrations (REST/SOAP APIs, middleware, or native connectors). Strong problem-solving skills with the ability to translate business requirements into scalable technical solutions. Comfortable working in a fast-paced, project-driven environment. Company Global market leading AI powered tech organisation Hybrid working - London based Initial 3-6 month contract Outside IR35 Salary & Benefits The salary range/rates of pay is dependent upon your experience, qualifications or training . Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.
Are you an experienced Agency Sales Manager / Business Development Manager within the Travel Industry? Do you have a proven track record nurturing / building trade partnerships? We have the role for you We are working with a reputable ever growing London based Tour Operator who are looking for an experienced field based Business Development Manager to join their team! You will be responsible for maximising the sales potential by fostering and developing strong relationships with this companies retail agent partners, driving the company brands USPs and awareness whilst identifying new B2B customers. With a passion for travel, you will effectively connect with your business partners, whilst confidently executing your sales plan and achieve passenger objectives/goals and sales targets. As the success-driven Business Development Manager, you are the elegant, energetic and ambassador of our brand values and ethos to the travel industry, to our consumer travellers and guests, and internal/external stakeholders. The Role: Develop and drive sales with core B2B accounts. Identifying key B2B growth markets, categories and prospects that align with the company national marketing/sales objectives, travel agent specialists, professional associations, strategic media partners, digital/social influencers, affiliate marketing partners Under the supervision of the sales department management, implement innovative sales and marketing plans with our respective guests in mind using customised approaches and strategies Nurture and grow sales with a key focus on the ringfenced 3rd party retail agent accounts. Provide product training opportunities through regular trainings, client presentations, Travel Showcase inspiration presentations, product information sessions and ongoing website and e-Learning strategies. Ensure that marketing collateral is utilized to its fullest potential; ensure that the brand has prominent placement in key B2B account agencies. Under the supervision of the sales team management, facilitate trade and consumer shows/events and participate where beneficial. Continually identify new shows/events that would add value Stay abreast of competitor performance and positioning in designated territories and stay updated on the company trends within the industry. Provide feedback to management team with respect to trends and opportunities Maintain accurate records of sales activities in Salesforce daily; record trainings, appointments, tasks, customer feedback and other sales activities in a timely manner. Utilise Attend and participate in national and international conferences where appropriate Requirements: Experience within a Business Development / Partnership / Agency Sales role within the Travel Industry Effective management to deliver ROI and as demonstrated by sales growth Familiarity, understanding and experience with social media and digital brand marketing Ability to deliver effective presentations, engage as a trustworthy and nurturing individual, and represent the company professionally and with brand tonality at internal and external event You'll already have strong agent relationships and be ready to hit the ground running The package: Salary - 35,000 - 42,000 (dependant on experience) + Bonus Car Mileage allowance Ongoing career development opportunities in a growing company Highly engaged team and great company culture Interested? Please click APPLY or contact (url removed)
08/09/2025
Full time
Are you an experienced Agency Sales Manager / Business Development Manager within the Travel Industry? Do you have a proven track record nurturing / building trade partnerships? We have the role for you We are working with a reputable ever growing London based Tour Operator who are looking for an experienced field based Business Development Manager to join their team! You will be responsible for maximising the sales potential by fostering and developing strong relationships with this companies retail agent partners, driving the company brands USPs and awareness whilst identifying new B2B customers. With a passion for travel, you will effectively connect with your business partners, whilst confidently executing your sales plan and achieve passenger objectives/goals and sales targets. As the success-driven Business Development Manager, you are the elegant, energetic and ambassador of our brand values and ethos to the travel industry, to our consumer travellers and guests, and internal/external stakeholders. The Role: Develop and drive sales with core B2B accounts. Identifying key B2B growth markets, categories and prospects that align with the company national marketing/sales objectives, travel agent specialists, professional associations, strategic media partners, digital/social influencers, affiliate marketing partners Under the supervision of the sales department management, implement innovative sales and marketing plans with our respective guests in mind using customised approaches and strategies Nurture and grow sales with a key focus on the ringfenced 3rd party retail agent accounts. Provide product training opportunities through regular trainings, client presentations, Travel Showcase inspiration presentations, product information sessions and ongoing website and e-Learning strategies. Ensure that marketing collateral is utilized to its fullest potential; ensure that the brand has prominent placement in key B2B account agencies. Under the supervision of the sales team management, facilitate trade and consumer shows/events and participate where beneficial. Continually identify new shows/events that would add value Stay abreast of competitor performance and positioning in designated territories and stay updated on the company trends within the industry. Provide feedback to management team with respect to trends and opportunities Maintain accurate records of sales activities in Salesforce daily; record trainings, appointments, tasks, customer feedback and other sales activities in a timely manner. Utilise Attend and participate in national and international conferences where appropriate Requirements: Experience within a Business Development / Partnership / Agency Sales role within the Travel Industry Effective management to deliver ROI and as demonstrated by sales growth Familiarity, understanding and experience with social media and digital brand marketing Ability to deliver effective presentations, engage as a trustworthy and nurturing individual, and represent the company professionally and with brand tonality at internal and external event You'll already have strong agent relationships and be ready to hit the ground running The package: Salary - 35,000 - 42,000 (dependant on experience) + Bonus Car Mileage allowance Ongoing career development opportunities in a growing company Highly engaged team and great company culture Interested? Please click APPLY or contact (url removed)
Expleo is seeking an experienced IT Change Management Analyst to support our customer based in Warwickshire on an initial 12-month contract. This is an exciting opportunity to lead and drive change initiatives within a dynamic IT environment. The successful candidate will be responsible for managing process improvement and change management activities, ensuring minimal disruption to business operations while implementing best practices across the IT organization. Key Responsibilities: Lead and execute IT change management and process improvement projects. Apply methodologies including communication planning, stakeholder analysis, and organizational readiness assessments. Monitor and manage the implementation of changes to minimize business disruption. Act as a change agent, promoting and embedding best practices across IT teams. Identify opportunities for change based on business process insights and system usage. Coach and delegate tasks to junior professionals, providing guidance and oversight. Solve complex problems and manage large-scale projects with limited supervision. Required Skills & Experience: Proven experience in IT change management and process improvement. Strong understanding of business processes and IT systems. Excellent communication and stakeholder engagement skills. Ability to manage complex projects and lead cross-functional teams. Experience in coaching and mentoring junior team members. Analytical mindset with a proactive approach to problem-solving.
08/09/2025
Contractor
Expleo is seeking an experienced IT Change Management Analyst to support our customer based in Warwickshire on an initial 12-month contract. This is an exciting opportunity to lead and drive change initiatives within a dynamic IT environment. The successful candidate will be responsible for managing process improvement and change management activities, ensuring minimal disruption to business operations while implementing best practices across the IT organization. Key Responsibilities: Lead and execute IT change management and process improvement projects. Apply methodologies including communication planning, stakeholder analysis, and organizational readiness assessments. Monitor and manage the implementation of changes to minimize business disruption. Act as a change agent, promoting and embedding best practices across IT teams. Identify opportunities for change based on business process insights and system usage. Coach and delegate tasks to junior professionals, providing guidance and oversight. Solve complex problems and manage large-scale projects with limited supervision. Required Skills & Experience: Proven experience in IT change management and process improvement. Strong understanding of business processes and IT systems. Excellent communication and stakeholder engagement skills. Ability to manage complex projects and lead cross-functional teams. Experience in coaching and mentoring junior team members. Analytical mindset with a proactive approach to problem-solving.
Senior Copilot Technical Consultant - Home-based - 70k Please note - while this role offers a home-based contract, you will be required to attend the office or client site based in London once per month. You must have the unrestricted right to work in the UK to be eligible for this role - this organisation is not able to offer sponsorship. Are you passionate about AI and Microsoft technologies? We're seeking a Senior Technical Consultant to join our AI Practice, focusing on Copilot, Copilot Studio, and related services. You'll play a key role in helping clients adopt and integrate these cutting-edge tools, while also shaping our internal and external AI strategy. This is a remote-first role with occasional travel to client sites and company events. What You'll Be Delivering Collaborate with AI leadership to shape Copilot strategy and delivery. Provide deep technical expertise in Copilot, Copilot Studio, SharePoint Agents, and related Microsoft AI technologies. Work directly with clients to identify opportunities, scope solutions, and ensure successful deployments. Conduct data and user analysis to uncover high-value, repeatable use cases. Lead technical delivery and mentor junior consultants. Evangelise Microsoft's AI strategy through compelling presentations and demos. Create internal showcases and training materials to highlight Copilot capabilities. Potential to grow into a line management role for Copilot-focused consultants. Stay ahead of the curve with the latest Microsoft AI advancements. Represent the company in engagements with Microsoft teams and events. What You'll Bring Passion for engineering excellence and mentoring others. Strong analytical and communication skills in a distributed team environment. Customer-first mindset with a data-driven approach to problem-solving. Experience with large-scale distributed systems and incident response. Familiarity with LLM technologies (RAG, prompt engineering, evaluation methods). Knowledge of Azure services and Microsoft's ecosystem. Ability to work independently and collaboratively. Degree in Data Science, Computer Science, or related field (preferred). Whats on Offer Work for a 3 World Class Best Company. Flexible working with our Winning From Anywhere approach. 25 days holiday + monthly home working allowance. Winning From Anywhere setup support. 24/7 GP access and Employee Assistance Programme. Company sick pay scheme. Private health insurance after 1 year. Enhanced parental leave and pay. Perkbox access, Cycle scheme, and Electric car scheme. And much more! To apply for this role please submit your CV or contact David Airey on (phone number removed) or at (url removed). Tenth Revolution Group are the go-to recruiter for Data & AI roles in the UK offering more opportunities across the country than any other recruitment agency. We're the proud sponsor and supporter of SQLBits, Power Platform World Tour, and the London Fabric User Group. We are the global leaders in Data & AI recruitment.
08/09/2025
Full time
Senior Copilot Technical Consultant - Home-based - 70k Please note - while this role offers a home-based contract, you will be required to attend the office or client site based in London once per month. You must have the unrestricted right to work in the UK to be eligible for this role - this organisation is not able to offer sponsorship. Are you passionate about AI and Microsoft technologies? We're seeking a Senior Technical Consultant to join our AI Practice, focusing on Copilot, Copilot Studio, and related services. You'll play a key role in helping clients adopt and integrate these cutting-edge tools, while also shaping our internal and external AI strategy. This is a remote-first role with occasional travel to client sites and company events. What You'll Be Delivering Collaborate with AI leadership to shape Copilot strategy and delivery. Provide deep technical expertise in Copilot, Copilot Studio, SharePoint Agents, and related Microsoft AI technologies. Work directly with clients to identify opportunities, scope solutions, and ensure successful deployments. Conduct data and user analysis to uncover high-value, repeatable use cases. Lead technical delivery and mentor junior consultants. Evangelise Microsoft's AI strategy through compelling presentations and demos. Create internal showcases and training materials to highlight Copilot capabilities. Potential to grow into a line management role for Copilot-focused consultants. Stay ahead of the curve with the latest Microsoft AI advancements. Represent the company in engagements with Microsoft teams and events. What You'll Bring Passion for engineering excellence and mentoring others. Strong analytical and communication skills in a distributed team environment. Customer-first mindset with a data-driven approach to problem-solving. Experience with large-scale distributed systems and incident response. Familiarity with LLM technologies (RAG, prompt engineering, evaluation methods). Knowledge of Azure services and Microsoft's ecosystem. Ability to work independently and collaboratively. Degree in Data Science, Computer Science, or related field (preferred). Whats on Offer Work for a 3 World Class Best Company. Flexible working with our Winning From Anywhere approach. 25 days holiday + monthly home working allowance. Winning From Anywhere setup support. 24/7 GP access and Employee Assistance Programme. Company sick pay scheme. Private health insurance after 1 year. Enhanced parental leave and pay. Perkbox access, Cycle scheme, and Electric car scheme. And much more! To apply for this role please submit your CV or contact David Airey on (phone number removed) or at (url removed). Tenth Revolution Group are the go-to recruiter for Data & AI roles in the UK offering more opportunities across the country than any other recruitment agency. We're the proud sponsor and supporter of SQLBits, Power Platform World Tour, and the London Fabric User Group. We are the global leaders in Data & AI recruitment.
Senior Copilot Technical Consultant - Home-based - 70k Please note - while this role offers a home-based contract, you will be required to attend the office or client site based in London once per month. You must have the unrestricted right to work in the UK to be eligible for this role - this organisation is not able to offer sponsorship. Are you passionate about AI and Microsoft technologies? We're seeking a Senior Technical Consultant to join our AI Practice, focusing on Copilot, Copilot Studio, and related services. You'll play a key role in helping clients adopt and integrate these cutting-edge tools, while also shaping our internal and external AI strategy. This is a remote-first role with occasional travel to client sites and company events. What You'll Be Delivering Collaborate with AI leadership to shape Copilot strategy and delivery. Provide deep technical expertise in Copilot, Copilot Studio, SharePoint Agents, and related Microsoft AI technologies. Work directly with clients to identify opportunities, scope solutions, and ensure successful deployments. Conduct data and user analysis to uncover high-value, repeatable use cases. Lead technical delivery and mentor junior consultants. Evangelise Microsoft's AI strategy through compelling presentations and demos. Create internal showcases and training materials to highlight Copilot capabilities. Potential to grow into a line management role for Copilot-focused consultants. Stay ahead of the curve with the latest Microsoft AI advancements. Represent the company in engagements with Microsoft teams and events. What You'll Bring Passion for engineering excellence and mentoring others. Strong analytical and communication skills in a distributed team environment. Customer-first mindset with a data-driven approach to problem-solving. Experience with large-scale distributed systems and incident response. Familiarity with LLM technologies (RAG, prompt engineering, evaluation methods). Knowledge of Azure services and Microsoft's ecosystem. Ability to work independently and collaboratively. Degree in Data Science, Computer Science, or related field (preferred). Whats on Offer Work for a 3 World Class Best Company. Flexible working with our Winning From Anywhere approach. 25 days holiday + monthly home working allowance. Winning From Anywhere setup support. 24/7 GP access and Employee Assistance Programme. Company sick pay scheme. Private health insurance after 1 year. Enhanced parental leave and pay. Perkbox access, Cycle scheme, and Electric car scheme. And much more! To apply for this role please submit your CV or contact David Airey on (phone number removed) or at (url removed). Tenth Revolution Group are the go-to recruiter for Data & AI roles in the UK offering more opportunities across the country than any other recruitment agency. We're the proud sponsor and supporter of SQLBits, Power Platform World Tour, and the London Fabric User Group. We are the global leaders in Data & AI recruitment.
08/09/2025
Full time
Senior Copilot Technical Consultant - Home-based - 70k Please note - while this role offers a home-based contract, you will be required to attend the office or client site based in London once per month. You must have the unrestricted right to work in the UK to be eligible for this role - this organisation is not able to offer sponsorship. Are you passionate about AI and Microsoft technologies? We're seeking a Senior Technical Consultant to join our AI Practice, focusing on Copilot, Copilot Studio, and related services. You'll play a key role in helping clients adopt and integrate these cutting-edge tools, while also shaping our internal and external AI strategy. This is a remote-first role with occasional travel to client sites and company events. What You'll Be Delivering Collaborate with AI leadership to shape Copilot strategy and delivery. Provide deep technical expertise in Copilot, Copilot Studio, SharePoint Agents, and related Microsoft AI technologies. Work directly with clients to identify opportunities, scope solutions, and ensure successful deployments. Conduct data and user analysis to uncover high-value, repeatable use cases. Lead technical delivery and mentor junior consultants. Evangelise Microsoft's AI strategy through compelling presentations and demos. Create internal showcases and training materials to highlight Copilot capabilities. Potential to grow into a line management role for Copilot-focused consultants. Stay ahead of the curve with the latest Microsoft AI advancements. Represent the company in engagements with Microsoft teams and events. What You'll Bring Passion for engineering excellence and mentoring others. Strong analytical and communication skills in a distributed team environment. Customer-first mindset with a data-driven approach to problem-solving. Experience with large-scale distributed systems and incident response. Familiarity with LLM technologies (RAG, prompt engineering, evaluation methods). Knowledge of Azure services and Microsoft's ecosystem. Ability to work independently and collaboratively. Degree in Data Science, Computer Science, or related field (preferred). Whats on Offer Work for a 3 World Class Best Company. Flexible working with our Winning From Anywhere approach. 25 days holiday + monthly home working allowance. Winning From Anywhere setup support. 24/7 GP access and Employee Assistance Programme. Company sick pay scheme. Private health insurance after 1 year. Enhanced parental leave and pay. Perkbox access, Cycle scheme, and Electric car scheme. And much more! To apply for this role please submit your CV or contact David Airey on (phone number removed) or at (url removed). Tenth Revolution Group are the go-to recruiter for Data & AI roles in the UK offering more opportunities across the country than any other recruitment agency. We're the proud sponsor and supporter of SQLBits, Power Platform World Tour, and the London Fabric User Group. We are the global leaders in Data & AI recruitment.
Backend Software Engineer / Developer (Python TypeScript AI LLM) Remote UK to £130k Are you a senior, backend focussed Software Engineer with advanced Python and TypeScript experience and a keen interest in AI? You could be progressing your career in an impactful Senior Software Engineer role at a highly successful American sports data analytics company that is expanding its UK presence. As a Backend Software Engineer you will architect, develop and implement a new multi-agent AI experience that unlocks the power of the company's football data for coaches, fantasy players and bettors. You'll be working with data at scale, developing AI driven features in close collaboration with Product and Data Science teams to deliver first class customer experiences. You'll focus on backend development primarily using Python and TypeScript to engineer clean code and produce reliable, high quality software. You'll work across the full software development lifecycle, participate in code reviews and explore emerging technologies as part of a collaborative, remote team of technologists who enjoy what they do. Location / WFH: You can work from home / remotely from anywhere in the UK on a fulltime basis. About you: You have advanced Python and TypeScript backend development skills You have experience of building and shipping multi-agent, data driven AI systems You have a strong understanding of LLMs You're collaborative with great communication skills You're likely to be degree educated in Computer Science or similar technical discipline What's in it for you: As a Backend Software Engineer / Developer you will receive a competitive package: Salary to £110k + bonus Remote working and flexible hours Unlimited holiday Career progression as the company scales Apply now to find out more about this Backend Software Engineer / Developer (Python TypeScript AI LLM) opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
08/09/2025
Full time
Backend Software Engineer / Developer (Python TypeScript AI LLM) Remote UK to £130k Are you a senior, backend focussed Software Engineer with advanced Python and TypeScript experience and a keen interest in AI? You could be progressing your career in an impactful Senior Software Engineer role at a highly successful American sports data analytics company that is expanding its UK presence. As a Backend Software Engineer you will architect, develop and implement a new multi-agent AI experience that unlocks the power of the company's football data for coaches, fantasy players and bettors. You'll be working with data at scale, developing AI driven features in close collaboration with Product and Data Science teams to deliver first class customer experiences. You'll focus on backend development primarily using Python and TypeScript to engineer clean code and produce reliable, high quality software. You'll work across the full software development lifecycle, participate in code reviews and explore emerging technologies as part of a collaborative, remote team of technologists who enjoy what they do. Location / WFH: You can work from home / remotely from anywhere in the UK on a fulltime basis. About you: You have advanced Python and TypeScript backend development skills You have experience of building and shipping multi-agent, data driven AI systems You have a strong understanding of LLMs You're collaborative with great communication skills You're likely to be degree educated in Computer Science or similar technical discipline What's in it for you: As a Backend Software Engineer / Developer you will receive a competitive package: Salary to £110k + bonus Remote working and flexible hours Unlimited holiday Career progression as the company scales Apply now to find out more about this Backend Software Engineer / Developer (Python TypeScript AI LLM) opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
Head of Support Fully Remote Permanent Competitive Salary + Benefits A rapidly scaling connectivity platform is seeking a Head of Support to lead and redefine its global support function. The company's mission is to make seamless, affordable mobile connectivity available to businesses and their customers worldwide, and this role will be key to delivering that vision at scale. The Role The Head of Support will set the strategic direction for global support operations while ensuring world-class partner and customer experience. This position combines leadership with hands-on technical operations, optimising processes, tooling and workflows to support rapid growth. Key responsibilities include: Leading and scaling a distributed team of 1st line agents and external support partners, with dotted-line oversight of 2nd line engineers Redefining support operations to align with growth, scalability and customer satisfaction objectives Partnering with Product, Data and Customer Success teams in a cloud-native environment Optimising support tooling, workflows and SLAs, including automation, integrations and reporting Driving continuous improvement and proactive customer support across all channels Requirements Proven experience leading and scaling global support teams in SaaS, telecoms or connectivity sectors Strong technical understanding of support operations and tooling (e.g. Zendesk, Intercom, Salesforce, Jira) Experience collaborating with product and engineering teams to align support with product development A track record of driving measurable improvements in customer satisfaction and operational efficiency Comfortable working in a fast-paced, high-growth, fully remote environment Why Join This role offers the opportunity to work fully remote with an international team, lead a global support function, and make a significant impact on the scalability and success of a disruptive player in mobile connectivity. Apply now with your CV and let's start the conversation.
08/09/2025
Full time
Head of Support Fully Remote Permanent Competitive Salary + Benefits A rapidly scaling connectivity platform is seeking a Head of Support to lead and redefine its global support function. The company's mission is to make seamless, affordable mobile connectivity available to businesses and their customers worldwide, and this role will be key to delivering that vision at scale. The Role The Head of Support will set the strategic direction for global support operations while ensuring world-class partner and customer experience. This position combines leadership with hands-on technical operations, optimising processes, tooling and workflows to support rapid growth. Key responsibilities include: Leading and scaling a distributed team of 1st line agents and external support partners, with dotted-line oversight of 2nd line engineers Redefining support operations to align with growth, scalability and customer satisfaction objectives Partnering with Product, Data and Customer Success teams in a cloud-native environment Optimising support tooling, workflows and SLAs, including automation, integrations and reporting Driving continuous improvement and proactive customer support across all channels Requirements Proven experience leading and scaling global support teams in SaaS, telecoms or connectivity sectors Strong technical understanding of support operations and tooling (e.g. Zendesk, Intercom, Salesforce, Jira) Experience collaborating with product and engineering teams to align support with product development A track record of driving measurable improvements in customer satisfaction and operational efficiency Comfortable working in a fast-paced, high-growth, fully remote environment Why Join This role offers the opportunity to work fully remote with an international team, lead a global support function, and make a significant impact on the scalability and success of a disruptive player in mobile connectivity. Apply now with your CV and let's start the conversation.
Senior Copilot Technical Consultant - Home-based - £70k Please note - while this role offers a home-based contract, you will be required to attend the office or client site based in London once per month. You must have the unrestricted right to work in the UK to be eligible for this role - this organisation is not able to offer sponsorship. Are you passionate about AI and Microsoft technologies? We're seeking a Senior Technical Consultant to join our AI Practice, focusing on Copilot, Copilot Studio, and related services. You'll play a key role in helping clients adopt and integrate these cutting-edge tools, while also shaping our internal and external AI strategy. This is a remote-first role with occasional travel to client sites and company events. What You'll Be Delivering Collaborate with AI leadership to shape Copilot strategy and delivery. Provide deep technical expertise in Copilot, Copilot Studio, SharePoint Agents, and related Microsoft AI technologies. Work directly with clients to identify opportunities, scope solutions, and ensure successful deployments. Conduct data and user analysis to uncover high-value, repeatable use cases. Lead technical delivery and mentor junior consultants. Evangelise Microsoft's AI strategy through compelling presentations and demos. Create internal showcases and training materials to highlight Copilot capabilities. Potential to grow into a line management role for Copilot-focused consultants. Stay ahead of the curve with the latest Microsoft AI advancements. Represent the company in engagements with Microsoft teams and events. What You'll Bring Passion for engineering excellence and mentoring others. Strong analytical and communication skills in a distributed team environment. Customer-first mindset with a data-driven approach to problem-solving. Experience with large-scale distributed systems and incident response. Familiarity with LLM technologies (RAG, prompt engineering, evaluation methods). Knowledge of Azure services and Microsoft's ecosystem. Ability to work independently and collaboratively. Degree in Data Science, Computer Science, or related field (preferred). Whats on Offer Work for a 3 World Class Best Company. Flexible working with our Winning From Anywhere approach. 25 days holiday + monthly home working allowance. Winning From Anywhere setup support. 24/7 GP access and Employee Assistance Programme. Company sick pay scheme. Private health insurance after 1 year. Enhanced parental leave and pay. Perkbox access, Cycle scheme, and Electric car scheme. And much more! To apply for this role please submit your CV or contact David Airey on or at . Tenth Revolution Group are the go-to recruiter for Data & AI roles in the UK offering more opportunities across the country than any other recruitment agency. We're the proud sponsor and supporter of SQLBits, Power Platform World Tour, and the London Fabric User Group. We are the global leaders in Data & AI recruitment.
08/09/2025
Full time
Senior Copilot Technical Consultant - Home-based - £70k Please note - while this role offers a home-based contract, you will be required to attend the office or client site based in London once per month. You must have the unrestricted right to work in the UK to be eligible for this role - this organisation is not able to offer sponsorship. Are you passionate about AI and Microsoft technologies? We're seeking a Senior Technical Consultant to join our AI Practice, focusing on Copilot, Copilot Studio, and related services. You'll play a key role in helping clients adopt and integrate these cutting-edge tools, while also shaping our internal and external AI strategy. This is a remote-first role with occasional travel to client sites and company events. What You'll Be Delivering Collaborate with AI leadership to shape Copilot strategy and delivery. Provide deep technical expertise in Copilot, Copilot Studio, SharePoint Agents, and related Microsoft AI technologies. Work directly with clients to identify opportunities, scope solutions, and ensure successful deployments. Conduct data and user analysis to uncover high-value, repeatable use cases. Lead technical delivery and mentor junior consultants. Evangelise Microsoft's AI strategy through compelling presentations and demos. Create internal showcases and training materials to highlight Copilot capabilities. Potential to grow into a line management role for Copilot-focused consultants. Stay ahead of the curve with the latest Microsoft AI advancements. Represent the company in engagements with Microsoft teams and events. What You'll Bring Passion for engineering excellence and mentoring others. Strong analytical and communication skills in a distributed team environment. Customer-first mindset with a data-driven approach to problem-solving. Experience with large-scale distributed systems and incident response. Familiarity with LLM technologies (RAG, prompt engineering, evaluation methods). Knowledge of Azure services and Microsoft's ecosystem. Ability to work independently and collaboratively. Degree in Data Science, Computer Science, or related field (preferred). Whats on Offer Work for a 3 World Class Best Company. Flexible working with our Winning From Anywhere approach. 25 days holiday + monthly home working allowance. Winning From Anywhere setup support. 24/7 GP access and Employee Assistance Programme. Company sick pay scheme. Private health insurance after 1 year. Enhanced parental leave and pay. Perkbox access, Cycle scheme, and Electric car scheme. And much more! To apply for this role please submit your CV or contact David Airey on or at . Tenth Revolution Group are the go-to recruiter for Data & AI roles in the UK offering more opportunities across the country than any other recruitment agency. We're the proud sponsor and supporter of SQLBits, Power Platform World Tour, and the London Fabric User Group. We are the global leaders in Data & AI recruitment.
Business Development Manager Location: Manchester Hybrid Salary: £45,000 basic OTE: £65,000 (Uncapped Commission) Ready to supercharge your sales career in PropTech? We re a fast-growing technology company transforming how landlords and property owners handle compliance. Our platform takes the pain out of mandatory certification, connecting contractors, property managers, landlords, and tenants in one slick, stress-free process. Now we need a Business Development Manager with serious drive, a killer network, and a knack for opening doors to take our growth to the next level. The Role Be the Growth Engine This isn t just sales it s about owning your market, building lasting relationships, and positioning our brand as the go-to name in property compliance technology. You ll: Generate demand through smart business development, partnerships & marketing collaboration Nurture leads into long-term, loyal platform users Work the room at industry events online and in-person Partner with internal teams to ensure a seamless customer journey Be a recognised voice in the lettings compliance conversation Leverage your existing network to drive adoption and growth Keep your finger on the pulse of legislation (yes, you ll be the one people turn to for insights on Renters Reform and beyond) Who You Are: A proven PropTech sales performer with a track record selling to landlords and letting agents Already connected with movers & shakers in the property tech and estate agency world A confident presenter who thrives in networking situations Results-driven smashing targets is your standard operating mode Up for getting hands-on and rolling up your sleeves when needed Why You ll Love It Here We re serious about rewarding great work and keeping our people happy: Private healthcare Yoga sessions for balance and well-being Employee assistance program with confidential counselling Loyalty holidays for long-term commitment An open, transparent culture where your ideas matter Regular industry events, team socials & professional development opportunities This is more than just a sales job it s your chance to be the face of a game-changing platform, build authority in the market, and reap the rewards of being part of a high-growth PropTech success story. Please Note: Rayner Personnel Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search. We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future.
01/09/2025
Full time
Business Development Manager Location: Manchester Hybrid Salary: £45,000 basic OTE: £65,000 (Uncapped Commission) Ready to supercharge your sales career in PropTech? We re a fast-growing technology company transforming how landlords and property owners handle compliance. Our platform takes the pain out of mandatory certification, connecting contractors, property managers, landlords, and tenants in one slick, stress-free process. Now we need a Business Development Manager with serious drive, a killer network, and a knack for opening doors to take our growth to the next level. The Role Be the Growth Engine This isn t just sales it s about owning your market, building lasting relationships, and positioning our brand as the go-to name in property compliance technology. You ll: Generate demand through smart business development, partnerships & marketing collaboration Nurture leads into long-term, loyal platform users Work the room at industry events online and in-person Partner with internal teams to ensure a seamless customer journey Be a recognised voice in the lettings compliance conversation Leverage your existing network to drive adoption and growth Keep your finger on the pulse of legislation (yes, you ll be the one people turn to for insights on Renters Reform and beyond) Who You Are: A proven PropTech sales performer with a track record selling to landlords and letting agents Already connected with movers & shakers in the property tech and estate agency world A confident presenter who thrives in networking situations Results-driven smashing targets is your standard operating mode Up for getting hands-on and rolling up your sleeves when needed Why You ll Love It Here We re serious about rewarding great work and keeping our people happy: Private healthcare Yoga sessions for balance and well-being Employee assistance program with confidential counselling Loyalty holidays for long-term commitment An open, transparent culture where your ideas matter Regular industry events, team socials & professional development opportunities This is more than just a sales job it s your chance to be the face of a game-changing platform, build authority in the market, and reap the rewards of being part of a high-growth PropTech success story. Please Note: Rayner Personnel Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search. We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future.
Here's a role for a commercially sharp operator who knows their way around the property and PropTech world. A fast-growing tech company is looking for a Business Development Manager to spearhead growth across the UK lettings space, building relationships, creating demand, and driving adoption of a market-leading compliance platform for landlords, agents and property managers. You'll be the face of the business, attending industry events, engaging with key stakeholders, nurturing partnerships, and turning interest into revenue. If you know the lettings industry inside out, understand compliance pain points, and have the sales acumen to bring clients on board with confidence, you'll thrive here. This isn't a "take a back seat and coast" kind of role. You'll be hands-on from day one, pitching, closing, influencing product direction, and helping define the company's place in the market. You'll work closely with marketing, customer success, and leadership to deliver meaningful growth and position the brand as the go-to compliance solution in the sector. To hit the ground running, you'll need a strong track record in PropTech or estate agency sales. You've sold to letting agents, landlords, or property managers before, and you know how to handle quotas without breaking a sweat. Your network is solid, your presentation skills are polished, and you're the sort of person who doesn't wait for leads to land, you create your own momentum. The package includes a basic salary of up to £45,000, with uncapped commission on top. You'll have hybrid flexibility, access to private healthcare, wellbeing perks like yoga sessions and counselling support, loyalty holiday rewards, and a culture that values ideas, ownership, and doing things properly. If you're ready to be part of something scaling fast in a space ripe for disruption, let's talk about what you can bring to the table. Contact Details: If you are interested in this role please click apply or forward a copy of your CV (url removed) Please Note: Rayner Personnel - Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search. We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future.
01/09/2025
Full time
Here's a role for a commercially sharp operator who knows their way around the property and PropTech world. A fast-growing tech company is looking for a Business Development Manager to spearhead growth across the UK lettings space, building relationships, creating demand, and driving adoption of a market-leading compliance platform for landlords, agents and property managers. You'll be the face of the business, attending industry events, engaging with key stakeholders, nurturing partnerships, and turning interest into revenue. If you know the lettings industry inside out, understand compliance pain points, and have the sales acumen to bring clients on board with confidence, you'll thrive here. This isn't a "take a back seat and coast" kind of role. You'll be hands-on from day one, pitching, closing, influencing product direction, and helping define the company's place in the market. You'll work closely with marketing, customer success, and leadership to deliver meaningful growth and position the brand as the go-to compliance solution in the sector. To hit the ground running, you'll need a strong track record in PropTech or estate agency sales. You've sold to letting agents, landlords, or property managers before, and you know how to handle quotas without breaking a sweat. Your network is solid, your presentation skills are polished, and you're the sort of person who doesn't wait for leads to land, you create your own momentum. The package includes a basic salary of up to £45,000, with uncapped commission on top. You'll have hybrid flexibility, access to private healthcare, wellbeing perks like yoga sessions and counselling support, loyalty holiday rewards, and a culture that values ideas, ownership, and doing things properly. If you're ready to be part of something scaling fast in a space ripe for disruption, let's talk about what you can bring to the table. Contact Details: If you are interested in this role please click apply or forward a copy of your CV (url removed) Please Note: Rayner Personnel - Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search. We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future.
We are seeking an experienced ASP.net core / C# Developer, looking to make a real impact at a high-growth UK Ecommerce company, rapidly scaling their current operations.Taking the lead on the Ecommerce integration work with other internal systems (WMS, CRM, ERP), you'll relish the challenge of building something & steering technical direction.
You'll be an accomplished .Net Developer, primarily experienced in ASP.Net / C# & would relish the challenge of working closely with the Technical Director & wider Dev’ team to pull apart & rebuild their current systems offering: Modernising & make things better for both the business & their customers.
S, if you are ready to take your career to the next level in an established, growing & very successful, ~150 staff strong Ecommerce company in the North-West, then we’d love to hear from you.
Title: C# (ASP.Net) Developer. Systems Integration Developer. Ecommerce Systems Developer. ASP.Net core / C# Developer. Err, a combination of some of these words.
Salary: £70K Basic (£65K - £75K range, depending on experience) + 10% Bonus + very good benefits package
Location: Liverpool area. Hybrid working: 1-2 days in the office, rest is work from home office. Very commutable from Manchester at 1-2 days per week, Wigan, Chester, St Helens, Warrington, etc.
We’d need to see most of the below, to be considered:
- Coding skills in ASP.Net core / C#
- SQL dialects: MySQL, MSSQL, PostgreSQL
- Familiarity with Redis, ElasticSearch, REST APIs
- Experience with Windows-based development: services, tasks, web servers (e.g. IIS).
- Magento or other open-source e-commerce platform integration experience
- Sound knowledge of Software Architecture (Design patterns, refactoring, DDD, etc)
- Integrating Ecommerce systems into other systems areas: WMS, Finance, ERP, payment, etc etc.
- Cloud native platforms such as AWS, Azure or GCP.
- We’d hope & expect to see some other coding languages here too: PHP, Python, Javascript, but .Net core / C# is the main & any others that you can bring to the table – we can use!
- Willingness to tinker, be curious & creative with AI & emerging opensource technology.
If you have read this far – thank you!
Please hit the apply now button or get in touch for a chat through the details
01/06/2025
We are seeking an experienced ASP.net core / C# Developer, looking to make a real impact at a high-growth UK Ecommerce company, rapidly scaling their current operations.Taking the lead on the Ecommerce integration work with other internal systems (WMS, CRM, ERP), you'll relish the challenge of building something & steering technical direction.
You'll be an accomplished .Net Developer, primarily experienced in ASP.Net / C# & would relish the challenge of working closely with the Technical Director & wider Dev’ team to pull apart & rebuild their current systems offering: Modernising & make things better for both the business & their customers.
S, if you are ready to take your career to the next level in an established, growing & very successful, ~150 staff strong Ecommerce company in the North-West, then we’d love to hear from you.
Title: C# (ASP.Net) Developer. Systems Integration Developer. Ecommerce Systems Developer. ASP.Net core / C# Developer. Err, a combination of some of these words.
Salary: £70K Basic (£65K - £75K range, depending on experience) + 10% Bonus + very good benefits package
Location: Liverpool area. Hybrid working: 1-2 days in the office, rest is work from home office. Very commutable from Manchester at 1-2 days per week, Wigan, Chester, St Helens, Warrington, etc.
We’d need to see most of the below, to be considered:
- Coding skills in ASP.Net core / C#
- SQL dialects: MySQL, MSSQL, PostgreSQL
- Familiarity with Redis, ElasticSearch, REST APIs
- Experience with Windows-based development: services, tasks, web servers (e.g. IIS).
- Magento or other open-source e-commerce platform integration experience
- Sound knowledge of Software Architecture (Design patterns, refactoring, DDD, etc)
- Integrating Ecommerce systems into other systems areas: WMS, Finance, ERP, payment, etc etc.
- Cloud native platforms such as AWS, Azure or GCP.
- We’d hope & expect to see some other coding languages here too: PHP, Python, Javascript, but .Net core / C# is the main & any others that you can bring to the table – we can use!
- Willingness to tinker, be curious & creative with AI & emerging opensource technology.
If you have read this far – thank you!
Please hit the apply now button or get in touch for a chat through the details
We are seeking an experienced ASP.net core / C# Developer, looking to make a real impact at a high-growth UK Ecommerce company, rapidly scaling their current operations.Taking the lead on the Ecommerce integration work with other internal systems (WMS, CRM, ERP), you'll relish the challenge of building something & steering technical direction.
You'll be an accomplished .Net Developer, primarily experienced in ASP.Net / C# & would relish the challenge of working closely with the Technical Director & wider Dev’ team to pull apart & rebuild their current systems offering: Modernising & make things better for both the business & their customers.
S, if you are ready to take your career to the next level in an established, growing & very successful, ~150 staff strong Ecommerce company in the North-West, then we’d love to hear from you.
Title: C# (ASP.Net) Developer. Systems Integration Developer. Ecommerce Systems Developer. ASP.Net core / C# Developer. Err, a combination of some of these words.
Salary: £70K Basic (£65K - £75K range, depending on experience) + 10% Bonus + very good benefits package
Location: Liverpool area. Hybrid working: 1-2 days in the office, rest is work from home office. Very commutable from Manchester at 1-2 days per week, Wigan, Chester, St Helens, Warrington, etc.
We’d need to see most of the below, to be considered:
- Coding skills in ASP.Net core / C#
- SQL dialects: MySQL, MSSQL, PostgreSQL
- Familiarity with Redis, ElasticSearch, REST APIs
- Experience with Windows-based development: services, tasks, web servers (e.g. IIS).
- Magento or other open-source e-commerce platform integration experience
- Sound knowledge of Software Architecture (Design patterns, refactoring, DDD, etc)
- Integrating Ecommerce systems into other systems areas: WMS, Finance, ERP, payment, etc etc.
- Cloud native platforms such as AWS, Azure or GCP.
- We’d hope & expect to see some other coding languages here too: PHP, Python, Javascript, but .Net core / C# is the main & any others that you can bring to the table – we can use!
- Willingness to tinker, be curious & creative with AI & emerging opensource technology.
If you have read this far – thank you!
Please hit the apply now button or get in touch for a chat through the details
01/06/2025
We are seeking an experienced ASP.net core / C# Developer, looking to make a real impact at a high-growth UK Ecommerce company, rapidly scaling their current operations.Taking the lead on the Ecommerce integration work with other internal systems (WMS, CRM, ERP), you'll relish the challenge of building something & steering technical direction.
You'll be an accomplished .Net Developer, primarily experienced in ASP.Net / C# & would relish the challenge of working closely with the Technical Director & wider Dev’ team to pull apart & rebuild their current systems offering: Modernising & make things better for both the business & their customers.
S, if you are ready to take your career to the next level in an established, growing & very successful, ~150 staff strong Ecommerce company in the North-West, then we’d love to hear from you.
Title: C# (ASP.Net) Developer. Systems Integration Developer. Ecommerce Systems Developer. ASP.Net core / C# Developer. Err, a combination of some of these words.
Salary: £70K Basic (£65K - £75K range, depending on experience) + 10% Bonus + very good benefits package
Location: Liverpool area. Hybrid working: 1-2 days in the office, rest is work from home office. Very commutable from Manchester at 1-2 days per week, Wigan, Chester, St Helens, Warrington, etc.
We’d need to see most of the below, to be considered:
- Coding skills in ASP.Net core / C#
- SQL dialects: MySQL, MSSQL, PostgreSQL
- Familiarity with Redis, ElasticSearch, REST APIs
- Experience with Windows-based development: services, tasks, web servers (e.g. IIS).
- Magento or other open-source e-commerce platform integration experience
- Sound knowledge of Software Architecture (Design patterns, refactoring, DDD, etc)
- Integrating Ecommerce systems into other systems areas: WMS, Finance, ERP, payment, etc etc.
- Cloud native platforms such as AWS, Azure or GCP.
- We’d hope & expect to see some other coding languages here too: PHP, Python, Javascript, but .Net core / C# is the main & any others that you can bring to the table – we can use!
- Willingness to tinker, be curious & creative with AI & emerging opensource technology.
If you have read this far – thank you!
Please hit the apply now button or get in touch for a chat through the details
We are seeking an experienced ASP.net core / C# Developer, looking to make a real impact at a high-growth UK Ecommerce company, rapidly scaling their current operations.Taking the lead on the Ecommerce integration work with other internal systems (WMS, CRM, ERP), you'll relish the challenge of building something & steering technical direction.
You'll be an accomplished .Net Developer, primarily experienced in ASP.Net / C# & would relish the challenge of working closely with the Technical Director & wider Dev’ team to pull apart & rebuild their current systems offering: Modernising & make things better for both the business & their customers.
S, if you are ready to take your career to the next level in an established, growing & very successful, ~150 staff strong Ecommerce company in the North-West, then we’d love to hear from you.
Title: C# (ASP.Net) Developer. Systems Integration Developer. Ecommerce Systems Developer. ASP.Net core / C# Developer. Err, a combination of some of these words.
Salary: £70K Basic (£65K - £75K range, depending on experience) + 10% Bonus + very good benefits package
Location: Liverpool area. Hybrid working: 1-2 days in the office, rest is work from home office. Very commutable from Manchester at 1-2 days per week, Wigan, Chester, St Helens, Warrington, etc.
We’d need to see most of the below, to be considered:
- Coding skills in ASP.Net core / C#
- SQL dialects: MySQL, MSSQL, PostgreSQL
- Familiarity with Redis, ElasticSearch, REST APIs
- Experience with Windows-based development: services, tasks, web servers (e.g. IIS).
- Magento or other open-source e-commerce platform integration experience
- Sound knowledge of Software Architecture (Design patterns, refactoring, DDD, etc)
- Integrating Ecommerce systems into other systems areas: WMS, Finance, ERP, payment, etc etc.
- Cloud native platforms such as AWS, Azure or GCP.
- We’d hope & expect to see some other coding languages here too: PHP, Python, Javascript, but .Net core / C# is the main & any others that you can bring to the table – we can use!
- Willingness to tinker, be curious & creative with AI & emerging opensource technology.
If you have read this far – thank you!
Please hit the apply now button or get in touch for a chat through the details
01/06/2025
We are seeking an experienced ASP.net core / C# Developer, looking to make a real impact at a high-growth UK Ecommerce company, rapidly scaling their current operations.Taking the lead on the Ecommerce integration work with other internal systems (WMS, CRM, ERP), you'll relish the challenge of building something & steering technical direction.
You'll be an accomplished .Net Developer, primarily experienced in ASP.Net / C# & would relish the challenge of working closely with the Technical Director & wider Dev’ team to pull apart & rebuild their current systems offering: Modernising & make things better for both the business & their customers.
S, if you are ready to take your career to the next level in an established, growing & very successful, ~150 staff strong Ecommerce company in the North-West, then we’d love to hear from you.
Title: C# (ASP.Net) Developer. Systems Integration Developer. Ecommerce Systems Developer. ASP.Net core / C# Developer. Err, a combination of some of these words.
Salary: £70K Basic (£65K - £75K range, depending on experience) + 10% Bonus + very good benefits package
Location: Liverpool area. Hybrid working: 1-2 days in the office, rest is work from home office. Very commutable from Manchester at 1-2 days per week, Wigan, Chester, St Helens, Warrington, etc.
We’d need to see most of the below, to be considered:
- Coding skills in ASP.Net core / C#
- SQL dialects: MySQL, MSSQL, PostgreSQL
- Familiarity with Redis, ElasticSearch, REST APIs
- Experience with Windows-based development: services, tasks, web servers (e.g. IIS).
- Magento or other open-source e-commerce platform integration experience
- Sound knowledge of Software Architecture (Design patterns, refactoring, DDD, etc)
- Integrating Ecommerce systems into other systems areas: WMS, Finance, ERP, payment, etc etc.
- Cloud native platforms such as AWS, Azure or GCP.
- We’d hope & expect to see some other coding languages here too: PHP, Python, Javascript, but .Net core / C# is the main & any others that you can bring to the table – we can use!
- Willingness to tinker, be curious & creative with AI & emerging opensource technology.
If you have read this far – thank you!
Please hit the apply now button or get in touch for a chat through the details
Solutions Architect Want to apply Read all the information about this position below, then hit the apply button. Location: UK based, remote Travel Required : Yes Salary: Up to £80,000 Department: Public Sector Services Reports to : SVP Business Development Contract Type: Permanent Job Summary / Overview Working as part of a Bid Team, you will act as the overall Solutions Architect on all Public Sector new bids and existing client retenders and farming growth opportunities. Working closely with the subject matter experts in each business area you will be required to identify all of the components and associated costs needed to deliver the overall solution. You will be responsible for the development and documentation of compelling, differentiated and commercially attractive solutions in response to identified client needs, requirements in response to Invitations to Tenders (ITT's). You will Identify and quantify the transformational outcomes that our solutions can deliver to clients through the integration of technology, analytics, processes, people and customer experiences. In addition, you will work with the Public Sector bid team to both create and maintain a comprehensive bid library of up to date content and client case studies and continually engage with the wider Teleperformance Transformation and Innovation (T&I) team and third party supplier base to maintain up to date insight and knowledge into the potential tools and solutions that Teleperformance have access to. You will be required play a leading role in working with the Public Sector SVP of Business Development and the Client Services team to actively lead and support market engagement activities and engage directly with clients on service innovation and solutions support for new and existing services. The nature of the work will require the successful applicant to be UK based and this is a remote working role. Applications will be welcomed regardless of UK location; South West England, South East England and South Wales location would be beneficial due to proximity of clients and the senior team. Benefits of the role include 5% matched pension contributions and 25 days holiday a year plus bank holidays. Key Responsibilities and Accountabilities Designing solutions comprising one or more of the following elements, voice and non-voice contact centre outsourcing, insight and customer analytics services, customer experience strategy Writing detailed and compliant solution content in response to ITT's and RFP's Participation on pre-tender market engagement activity Presenting solutions to clients both formally as part of a bid process and informally in discovery/consultative conversations and as part of market engagement activities Working with and advising our finance team to ensure solutions are properly costed/priced and costs are correctly captured in client financial models and templates. Working closely with our Work Force Management teams to ensure they accurately size and forecast /model the levels of resource required. Focus to include optimal productivity of service solution and ensuring maximum efficiency of solution. Working with the SVP of Business Development to secure executive sign off for proposed solutions/prices as part of the formal bid process Working with the SVP of Business Development to pro-actively manage the Crown Commercial Service (CCS) Framework, and build and maintain relationships with the CCS stakeholder teams Communication Ability to put complex ideas across simply in written, visual (slides) and verbal forms Confident presenter and public speaker Ensuring that current Government policy and compliance requirements are understood and are reflected in all solutions created Responsibility for ongoing market research and engagement with Government to understand future compliance requirements, e.g. Social Value strategy to undertake gap analysis and work with internal Teleperformance stakeholders and SMEs to ensure Teleperformance compliance with required Government policy, strategy and objectives Responsibility for undertaking research and understanding of Government procurement directives e.g. Outsourcing Playbook and how these directives will impact solution design and compliance Responsibility for actively supporting Public Sector growth strategy in the development and identification of potential new market opportunities and solutions / product design as a 'go to market' approach Support and develop PS market engagement and marketing strategy to develop Teleperformance Public Sector media profile and positioning as expert in the provision of PS contact centres and citizen experience Influencing and networking Ability to operate effectively within a B2B client/service provider environment Ability to deliver through others within a project/virtual team environment Ability to build and maintain effective networks - internally and externally Solutions design Ability to identify client needs and requirements and design customer management solutions that address them Ability to identify opportunities for transformation through innovation, analytics and technology and to incorporate these into client proposals Ability to capture and document solution requirements and specifications for the purposes of pricing and delivery planning aligned to client requirements and evaluation criterion Demonstrable knowledge and success of how to structure a solution for customer management services and operations Demonstrable knowledge of formal bid procurement processes and vendor responses e.g. RFI/ITT/RFP/BAFO) Knowledge of project management principles and how these apply to delivery of solution design Ensuring that all aspects of the solution influencing cost, price and margin are fully understood and incorporated into tender responses Technology Knowledge of customer management platforms & applications across voice and non-voice (digital) channels Knowledge of Contact Centre technology infrastructure Aware of and have used transformational tools applied to modern customer contact strategies Customer Management Knowledge of multi-channel customer management solutions - agent & non-agent based Knowledge of how to build customer contact operating models and design of Target Operating Models (in-house or out-sourced) Experience Experience of working on solution design and bids in a BPO contact centre outsourcing environment, specifically with experience of working on Public Sector bid responses Experience of non-voice (webchat, social media engagement etc.) as well as voice customer management operations Strong knowledge of multi-channel customer engagement technologies such as telephony, Social Media and webchat platforms Experience of working with data and customer insight to drive transformational improvements in customer experience Experience of undertaking due diligence analysis of customer provided data and insights to deliver a compliant solution to meet customer needs and to assess level of risk in solution design Excellent written and verbal communications skills with evidence of having authored and presented detailed proposals to clients A strong influencer, able to inspire and motivate clients and stakeholders to buy into innovative and ambitious customer experience management solutions A creative problem solver, able to look at a situation and generate imaginative but realistic and compliant solutions. Experience of working in a highly commercial environment, where you have been directly involved in pricing and P&L decisions in relation to client management and business case development Knowledge, skills and experience - we are looking for: Work Experience At least 5 years of experience in a similar role in an outsourcing environment, ideally working on Public Sector new business opportunities Competencies and Specific Skills Comprehensive computer skills Takes ownership and accountability Commercially minded People focused Achievement driven Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Team player and able to work within close knit team environment Excellent reasoning & judgement Superior leadership skills Self-motivated and can motivate others Strategic and commercial thinker Superior facilitation & presentation skills Continuous improvement mindset About Us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons You can follow us on: Twitter Facebook ..... click apply for full job details
24/09/2022
Full time
Solutions Architect Want to apply Read all the information about this position below, then hit the apply button. Location: UK based, remote Travel Required : Yes Salary: Up to £80,000 Department: Public Sector Services Reports to : SVP Business Development Contract Type: Permanent Job Summary / Overview Working as part of a Bid Team, you will act as the overall Solutions Architect on all Public Sector new bids and existing client retenders and farming growth opportunities. Working closely with the subject matter experts in each business area you will be required to identify all of the components and associated costs needed to deliver the overall solution. You will be responsible for the development and documentation of compelling, differentiated and commercially attractive solutions in response to identified client needs, requirements in response to Invitations to Tenders (ITT's). You will Identify and quantify the transformational outcomes that our solutions can deliver to clients through the integration of technology, analytics, processes, people and customer experiences. In addition, you will work with the Public Sector bid team to both create and maintain a comprehensive bid library of up to date content and client case studies and continually engage with the wider Teleperformance Transformation and Innovation (T&I) team and third party supplier base to maintain up to date insight and knowledge into the potential tools and solutions that Teleperformance have access to. You will be required play a leading role in working with the Public Sector SVP of Business Development and the Client Services team to actively lead and support market engagement activities and engage directly with clients on service innovation and solutions support for new and existing services. The nature of the work will require the successful applicant to be UK based and this is a remote working role. Applications will be welcomed regardless of UK location; South West England, South East England and South Wales location would be beneficial due to proximity of clients and the senior team. Benefits of the role include 5% matched pension contributions and 25 days holiday a year plus bank holidays. Key Responsibilities and Accountabilities Designing solutions comprising one or more of the following elements, voice and non-voice contact centre outsourcing, insight and customer analytics services, customer experience strategy Writing detailed and compliant solution content in response to ITT's and RFP's Participation on pre-tender market engagement activity Presenting solutions to clients both formally as part of a bid process and informally in discovery/consultative conversations and as part of market engagement activities Working with and advising our finance team to ensure solutions are properly costed/priced and costs are correctly captured in client financial models and templates. Working closely with our Work Force Management teams to ensure they accurately size and forecast /model the levels of resource required. Focus to include optimal productivity of service solution and ensuring maximum efficiency of solution. Working with the SVP of Business Development to secure executive sign off for proposed solutions/prices as part of the formal bid process Working with the SVP of Business Development to pro-actively manage the Crown Commercial Service (CCS) Framework, and build and maintain relationships with the CCS stakeholder teams Communication Ability to put complex ideas across simply in written, visual (slides) and verbal forms Confident presenter and public speaker Ensuring that current Government policy and compliance requirements are understood and are reflected in all solutions created Responsibility for ongoing market research and engagement with Government to understand future compliance requirements, e.g. Social Value strategy to undertake gap analysis and work with internal Teleperformance stakeholders and SMEs to ensure Teleperformance compliance with required Government policy, strategy and objectives Responsibility for undertaking research and understanding of Government procurement directives e.g. Outsourcing Playbook and how these directives will impact solution design and compliance Responsibility for actively supporting Public Sector growth strategy in the development and identification of potential new market opportunities and solutions / product design as a 'go to market' approach Support and develop PS market engagement and marketing strategy to develop Teleperformance Public Sector media profile and positioning as expert in the provision of PS contact centres and citizen experience Influencing and networking Ability to operate effectively within a B2B client/service provider environment Ability to deliver through others within a project/virtual team environment Ability to build and maintain effective networks - internally and externally Solutions design Ability to identify client needs and requirements and design customer management solutions that address them Ability to identify opportunities for transformation through innovation, analytics and technology and to incorporate these into client proposals Ability to capture and document solution requirements and specifications for the purposes of pricing and delivery planning aligned to client requirements and evaluation criterion Demonstrable knowledge and success of how to structure a solution for customer management services and operations Demonstrable knowledge of formal bid procurement processes and vendor responses e.g. RFI/ITT/RFP/BAFO) Knowledge of project management principles and how these apply to delivery of solution design Ensuring that all aspects of the solution influencing cost, price and margin are fully understood and incorporated into tender responses Technology Knowledge of customer management platforms & applications across voice and non-voice (digital) channels Knowledge of Contact Centre technology infrastructure Aware of and have used transformational tools applied to modern customer contact strategies Customer Management Knowledge of multi-channel customer management solutions - agent & non-agent based Knowledge of how to build customer contact operating models and design of Target Operating Models (in-house or out-sourced) Experience Experience of working on solution design and bids in a BPO contact centre outsourcing environment, specifically with experience of working on Public Sector bid responses Experience of non-voice (webchat, social media engagement etc.) as well as voice customer management operations Strong knowledge of multi-channel customer engagement technologies such as telephony, Social Media and webchat platforms Experience of working with data and customer insight to drive transformational improvements in customer experience Experience of undertaking due diligence analysis of customer provided data and insights to deliver a compliant solution to meet customer needs and to assess level of risk in solution design Excellent written and verbal communications skills with evidence of having authored and presented detailed proposals to clients A strong influencer, able to inspire and motivate clients and stakeholders to buy into innovative and ambitious customer experience management solutions A creative problem solver, able to look at a situation and generate imaginative but realistic and compliant solutions. Experience of working in a highly commercial environment, where you have been directly involved in pricing and P&L decisions in relation to client management and business case development Knowledge, skills and experience - we are looking for: Work Experience At least 5 years of experience in a similar role in an outsourcing environment, ideally working on Public Sector new business opportunities Competencies and Specific Skills Comprehensive computer skills Takes ownership and accountability Commercially minded People focused Achievement driven Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Team player and able to work within close knit team environment Excellent reasoning & judgement Superior leadership skills Self-motivated and can motivate others Strategic and commercial thinker Superior facilitation & presentation skills Continuous improvement mindset About Us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons You can follow us on: Twitter Facebook ..... click apply for full job details
Principal Development Manager (Property) X2 £56,380 to £70,000 dependent on capabilities and experience (including a £7,579 MFS) Permanent Grow your career and help transform our Borough. The Strategic Property Development team at Enfield Council manages a varied, primarily commercial development portfolio, dealing with everything from industrial estates to mixed-use regeneration schemes, joint ventures and land promotion activities. This role offers an opportunity to influence how Enfield Council optimises its development pipeline through effective development management strategies and hands-on project delivery. We also work at pace, so if you are someone who enjoys working in a fast-moving dynamic working environment and believe that you have the vision, skillset and experience we are looking for, then it would be a mistake not to apply. The Role We are looking for 2 experienced Principal Development Managers, who will manage, develop, acquire and dispose of primarily commercial property and promote land for mixed-use development. Duties will include negotiating development and conditional sale agreements, managing joint venture relationships, funding agreements, agreeing Heads of Terms for property acquisitions and disposals, instructing and monitoring external agents and working with the Council's external consultant teams on promoting land for development through the Local Plan process. The successful candidates will be responsible for a portfolio of projects and workstreams, working within a small, dedicated team which reports to the Head of Strategic Property Development. You will work collaboratively with colleagues in Strategic Property Services, Legal, HRA, Finance and other departments, to maximise asset value and generate new revenue streams or capital receipts through the team's external market-facing activities, raise standards and support service delivery. The Team Strategic Property Development is a small but growing team of property specialists, who are passionate about optimising Enfield Council's property assets and community dividends. We have an ambitious programme of projects, guided by the Council's Strategic Asset Management Plan (SAMP) to deliver on the Council's broadest corporate objectives including economic growth, environmental sustainability and expanding opportunities for new employment and housing in the Borough. We are also growing the Council's capacity and capability in Geographical Information Systems (mapped data) and our aim is to have a property team, to provide Enfield Council with an exemplar professional property service. The Requirements You will be an experienced Development Manager with strong commercial acumen and proven competencies in a variety of project delivery models and asset types. You will play a pivotal role in managing a diverse range of workstreams working with a variety of client group and will need to demonstrate a good understanding of the challenges and opportunities facing local government in relation to the optimisation of its property estate. You must have a proven ability to generate new income and capital receipt opportunities, as well as the ability to manage expenditure whilst delivering projects on time and within budget. The role may require you to supervise in-house staff, as well as managing external providers of professional services who support the development management team. Summary In SPD no day is the same and there are constant challenges, but we share a vision; which is to ensure that Enfield's land and property assets are made the most of, for the benefit of local people. Why it's great to work for Enfield Council An excellent pension through the Local Government Pension Scheme (LGPS). Up to 31 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. A blend of remote and office based working for most roles. Interest free season ticket loan repayable over three or ten months. Career development and learning experiences from a range of training courses and learning methods. Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. Health and leisure discounts and tax-free bikes for work. We are passionate about our people and how we deliver services to our community in Enfield. That's why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we'd love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. How to apply: This role requires that you upload 2 documents - in the "Document upload" section of the online application form. 1. A supporting statement addressing how you meet the requirements of the job description and person specification. 2. Your CV which includes your full work history since leaving full time education. Your supporting statement should be around 2 pages in A4 format. Closing and Interview Dates Closing date: Midnight 4th October 2022 Interview date: TBC We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. Additional Information To apply, please click on the link below. If you would like to know more about the role, please contact David Childs on for an informal discussion or to arrange a visit to the team. If you have any difficulties accessing this information, please contact Debola Olufon on
23/09/2022
Full time
Principal Development Manager (Property) X2 £56,380 to £70,000 dependent on capabilities and experience (including a £7,579 MFS) Permanent Grow your career and help transform our Borough. The Strategic Property Development team at Enfield Council manages a varied, primarily commercial development portfolio, dealing with everything from industrial estates to mixed-use regeneration schemes, joint ventures and land promotion activities. This role offers an opportunity to influence how Enfield Council optimises its development pipeline through effective development management strategies and hands-on project delivery. We also work at pace, so if you are someone who enjoys working in a fast-moving dynamic working environment and believe that you have the vision, skillset and experience we are looking for, then it would be a mistake not to apply. The Role We are looking for 2 experienced Principal Development Managers, who will manage, develop, acquire and dispose of primarily commercial property and promote land for mixed-use development. Duties will include negotiating development and conditional sale agreements, managing joint venture relationships, funding agreements, agreeing Heads of Terms for property acquisitions and disposals, instructing and monitoring external agents and working with the Council's external consultant teams on promoting land for development through the Local Plan process. The successful candidates will be responsible for a portfolio of projects and workstreams, working within a small, dedicated team which reports to the Head of Strategic Property Development. You will work collaboratively with colleagues in Strategic Property Services, Legal, HRA, Finance and other departments, to maximise asset value and generate new revenue streams or capital receipts through the team's external market-facing activities, raise standards and support service delivery. The Team Strategic Property Development is a small but growing team of property specialists, who are passionate about optimising Enfield Council's property assets and community dividends. We have an ambitious programme of projects, guided by the Council's Strategic Asset Management Plan (SAMP) to deliver on the Council's broadest corporate objectives including economic growth, environmental sustainability and expanding opportunities for new employment and housing in the Borough. We are also growing the Council's capacity and capability in Geographical Information Systems (mapped data) and our aim is to have a property team, to provide Enfield Council with an exemplar professional property service. The Requirements You will be an experienced Development Manager with strong commercial acumen and proven competencies in a variety of project delivery models and asset types. You will play a pivotal role in managing a diverse range of workstreams working with a variety of client group and will need to demonstrate a good understanding of the challenges and opportunities facing local government in relation to the optimisation of its property estate. You must have a proven ability to generate new income and capital receipt opportunities, as well as the ability to manage expenditure whilst delivering projects on time and within budget. The role may require you to supervise in-house staff, as well as managing external providers of professional services who support the development management team. Summary In SPD no day is the same and there are constant challenges, but we share a vision; which is to ensure that Enfield's land and property assets are made the most of, for the benefit of local people. Why it's great to work for Enfield Council An excellent pension through the Local Government Pension Scheme (LGPS). Up to 31 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. A blend of remote and office based working for most roles. Interest free season ticket loan repayable over three or ten months. Career development and learning experiences from a range of training courses and learning methods. Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. Health and leisure discounts and tax-free bikes for work. We are passionate about our people and how we deliver services to our community in Enfield. That's why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we'd love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. How to apply: This role requires that you upload 2 documents - in the "Document upload" section of the online application form. 1. A supporting statement addressing how you meet the requirements of the job description and person specification. 2. Your CV which includes your full work history since leaving full time education. Your supporting statement should be around 2 pages in A4 format. Closing and Interview Dates Closing date: Midnight 4th October 2022 Interview date: TBC We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. Additional Information To apply, please click on the link below. If you would like to know more about the role, please contact David Childs on for an informal discussion or to arrange a visit to the team. If you have any difficulties accessing this information, please contact Debola Olufon on
About the role; Submit your CV and any additional required information after you have read this description by clicking on the application button. As a Server Support Consultant for 2nd Line you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as Networking issues, Firewall configuration and storage solutions along with proven experience in dealing with windows server infrastructure. The ability to work in a high paced environment is essential. To be successful in this role you will take pride in providing an exceptional customer experience whilst having the ability to think logically and solve problems as part of a team or as an individual. As well as infrastructure work there will be times when you will need to provide end user desktop, including but not limited to dealing with third parties for application support, VPN connectivity and general end user troubleshooting. Backup experience in varying technologies would be preferable but not essential. This is a hybrid role so you will be expected to work from our office a few days per week for regular team collaboration time. Regular travel to customer sites may also be required. Who are we? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of . Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the 'UKs Top 100 Best Large Companies' and one of the 'Top 50 Technology Companies' to work for. In addition, we have been awarded a 2 star accreditation for 'Outstanding' employee engagement. Here's why; Our open and honest culture where feedback is taken on-board and acted upon The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have another amazing all staff festival arranged for 2022 Two paid CSR days per annum that you can use towards giving something back Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own 'TSG Foundation' Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business Flexible working policy Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Ensuring customer tickets are responded to within SLA Communicating with customers regularly with regards to their incident/change request Diagnose and resolve incidents using TSGs remote access tools and verbal instructions Updating TSGs ticketing system and technical information repository with detailed notes Liaise with partners and third parties to aid in the resolution of incidents Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers Maintain a high-quality service to our customers Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers Assist in the creation of best practice, new user and leaver guides Knowledge, Skills & Experience; Essential: An excellent knowledge of a server and networked environment Virtualisation experience Strong desktop support experience Understanding of Firewall, anti-virus and other security technologies Experience with Microsoft Exchange and Office 365 Good customer service skills and the ability to handle customers' needs effectively in a variety of circumstances Ability to tailor style of coaching and training based on individual's needs Ability to build relationships with the wider business Excellent telephone manner. A good understanding of firewall technologies Excellent problem solving and analytical skills with a confident pro-active approach to work Ability to work in a fast paced team environment as well as individually when required Strong communication and knowledge sharing skills Good attention to detail with the ability to maintain a consistent approach Desirable: A minimum of 3 years' server and 5 years desktop experience is desirable Experience working with Cloud based backup solutions A good understanding of on-premise Backup technologies Hosted telephony experience Routing and Switching Enterprise Anti-Virus software, e.g. Sophos Knowledge on storage (SAN, NAS etc) Benefits; Company bonus scheme 25 days annual leave + public holidays Life assurance 4 x Salary Contributory pension scheme at 4% matched Perkbox discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Home-based and hybrid opportunities Long service benefits including increased annual leave accrued with service Cycle to work scheme Employee recognition scheme If this sounds like the role for you, please apply today to be considered.
21/09/2022
Full time
About the role; Submit your CV and any additional required information after you have read this description by clicking on the application button. As a Server Support Consultant for 2nd Line you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as Networking issues, Firewall configuration and storage solutions along with proven experience in dealing with windows server infrastructure. The ability to work in a high paced environment is essential. To be successful in this role you will take pride in providing an exceptional customer experience whilst having the ability to think logically and solve problems as part of a team or as an individual. As well as infrastructure work there will be times when you will need to provide end user desktop, including but not limited to dealing with third parties for application support, VPN connectivity and general end user troubleshooting. Backup experience in varying technologies would be preferable but not essential. This is a hybrid role so you will be expected to work from our office a few days per week for regular team collaboration time. Regular travel to customer sites may also be required. Who are we? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of . Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the 'UKs Top 100 Best Large Companies' and one of the 'Top 50 Technology Companies' to work for. In addition, we have been awarded a 2 star accreditation for 'Outstanding' employee engagement. Here's why; Our open and honest culture where feedback is taken on-board and acted upon The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have another amazing all staff festival arranged for 2022 Two paid CSR days per annum that you can use towards giving something back Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own 'TSG Foundation' Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business Flexible working policy Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Ensuring customer tickets are responded to within SLA Communicating with customers regularly with regards to their incident/change request Diagnose and resolve incidents using TSGs remote access tools and verbal instructions Updating TSGs ticketing system and technical information repository with detailed notes Liaise with partners and third parties to aid in the resolution of incidents Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers Maintain a high-quality service to our customers Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers Assist in the creation of best practice, new user and leaver guides Knowledge, Skills & Experience; Essential: An excellent knowledge of a server and networked environment Virtualisation experience Strong desktop support experience Understanding of Firewall, anti-virus and other security technologies Experience with Microsoft Exchange and Office 365 Good customer service skills and the ability to handle customers' needs effectively in a variety of circumstances Ability to tailor style of coaching and training based on individual's needs Ability to build relationships with the wider business Excellent telephone manner. A good understanding of firewall technologies Excellent problem solving and analytical skills with a confident pro-active approach to work Ability to work in a fast paced team environment as well as individually when required Strong communication and knowledge sharing skills Good attention to detail with the ability to maintain a consistent approach Desirable: A minimum of 3 years' server and 5 years desktop experience is desirable Experience working with Cloud based backup solutions A good understanding of on-premise Backup technologies Hosted telephony experience Routing and Switching Enterprise Anti-Virus software, e.g. Sophos Knowledge on storage (SAN, NAS etc) Benefits; Company bonus scheme 25 days annual leave + public holidays Life assurance 4 x Salary Contributory pension scheme at 4% matched Perkbox discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Home-based and hybrid opportunities Long service benefits including increased annual leave accrued with service Cycle to work scheme Employee recognition scheme If this sounds like the role for you, please apply today to be considered.
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are integral to innovation at scale. You will work with technologists and business specialists, blending EY's deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a champion for change and growth, you will be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact. The opportunity The selected candidate will: Support the development and deployment of a cohesive "best practice" Service Delivery Management capability for all Systems & Services that ensures an effective end-to-end support service for each application or service. Deliver reliable, best in class support services in a manner that meets our contractual obligations and delights our customers and clients. Be accountable for the transparent end to end delivery of service to customers and clients to the SLA's, OLA's, and contractual commitments. Act as an accountable point contact and escalation for customer and client leadership for EY's Service Delivery. Responsible for implementation, effective and efficient execution and usage of EY's Service Management processes and framework to deliver to the agreed Service Levels and contractual commitments. Manage communication to Client, EY and regional leadership during critical situations Manage concerns and provide updates to the Client account team and executives Develop and maintain key relationships with Clients and customers to ensure accurate and meaningful transparency is provided to executives on key issues Help resolve key intensified issues ensuring that the Client requirement is well understood by EY and provide frequent updates to both Client and EY leadership on resolution progress Maintain detailed information on EY performance and regularly review project health with Client / EY leaders for assigned regions Ensure Client's concerns and inquiries are all addressed in a timely manner to their satisfaction Ensure that EY is best placed to deliver our contracted obligations and there is full alignment with account and EY strategy/plans Serve as executive liaison between the Client and EY (e.g. Data Operations, Tech Operations, Business Operations and Service management, etc.) Understand in-depth and communicate Client's regional/local emerging business trends and their implications on the organization and its customers back to the EY leads. Partner with all levels of EY leadership to drive initiatives that meet and exceed Client expectations to the most efficient and cost-effective level of support. Drive strategies partnering with client and vendors to ensure world class customer support experiences Able to align EY strategies within Client's regional/local context to a strategy that builds the EY brand. Responsible for ensuring that Client's regional/local points of view are represented in all major transformation projects. Your key responsibilities Analytical/Decision Making - Strong analytical acumen and solution orientation to understand or define the relevance of processing metrics such as Service Level Agreements (SLA's), Key Performance Indicators, Transformation Index, Return on Investment and others to analyze or guide EY performance discussions. Consultative questioning, influence management and critical thinking skills to understand a current problem requiring a designed remediation. Recommend viable solutions that will improve appropriate EY services or functionality in a manner that is both effective and supporting the value to Client. Support the process of determining which items should be released on an emergency need, move to high priority incidents / CR and which stay in BAU based on Client's priorities Have extensive knowledge of EY service lines, organizations, opportunities and deliver highly valuable business outcomes from that knowledge. Day to day operational responsibility for the above Services and compliance requirements Globally or Area based. Enable the ongoing transition and transformation of Services in their area. Act as the change agent through promotion of the target operating model and the EY strategy. Manage and maintain the global/area relationships for the above Services within EY and with the client, working with the Global or Regional process owners to manage issues and manage performance against the SLAs Delivery of the EY Service management cost case for the engagement, finding opportunities for improvement both in area and globally to deliver a culture of continuous improvement Develop innovative solutions to problems without precedent. Invent new processes to achieve EY strategic business objectives that align to Client's customer experience and to improve business performance Anticipate operational, program, implementation issues and develop detailed recommendations on preventative measures Skills and attributes for success Deep knowledge of delivery in a Service Management environment. Understanding of the engagement's, solution architecture and deal structure. Sound understanding of the EY network and Service Line to ensure delivery issues are resolved in a timely fashion. Engage/work with EY process owners from across delivery to ensure the delivery success of the engagement. Engage/work with client leadership and drive through the E2E requirements of the delivery and ensure customer expectations are met. Service Level management and understanding to be able to pre-empt delivery risk and manage mitigation. Maintain advanced interpersonal skills to engage, as an inspiring leader, with peers and other senior leaders of the firm, in cross business discussions within a matrixed geographically dispersed organization and to build a solid network for collaboration and sharing knowledge. Use these relationships to connect colleagues and challenge insightfully to improve processes, propose credible options, and position EY role in Client's service and business management. Maintain a collaborative but firm approach with all interactions and keep discussions focused on fact-based needs and then align a strategy that satisfies those needs with measurable outputs. Manage peers, other leaders and projects by delegating work effectively and using appropriate resources. Utilize people, time and project management disciplines across a diverse culture and multiple time zones. Resolve team conflicts with a demonstrable ability to implement and communicate difficult decisions. Provide individual, team and peer mentoring as appropriate and develop capabilities within team, function and organization. To qualify for the role, you must have Over 10 years of Service Delivery experience, IT operations environment, preferably in Service Management Ideally, you'll also have A degree in Computer Science / Engineering and/or a business-related degree What we look for A self-starter, independent-thinker, curious and creative person with ambition and passion! What we offer As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here's a snapshot of what we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. Please apply to this role only through the 'Apply' link (not through the local office). Your application will then be routed to the appropriate recruiting team. The exceptional EY experience. It's yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy..... click apply for full job details
01/02/2022
Full time
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are integral to innovation at scale. You will work with technologists and business specialists, blending EY's deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a champion for change and growth, you will be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact. The opportunity The selected candidate will: Support the development and deployment of a cohesive "best practice" Service Delivery Management capability for all Systems & Services that ensures an effective end-to-end support service for each application or service. Deliver reliable, best in class support services in a manner that meets our contractual obligations and delights our customers and clients. Be accountable for the transparent end to end delivery of service to customers and clients to the SLA's, OLA's, and contractual commitments. Act as an accountable point contact and escalation for customer and client leadership for EY's Service Delivery. Responsible for implementation, effective and efficient execution and usage of EY's Service Management processes and framework to deliver to the agreed Service Levels and contractual commitments. Manage communication to Client, EY and regional leadership during critical situations Manage concerns and provide updates to the Client account team and executives Develop and maintain key relationships with Clients and customers to ensure accurate and meaningful transparency is provided to executives on key issues Help resolve key intensified issues ensuring that the Client requirement is well understood by EY and provide frequent updates to both Client and EY leadership on resolution progress Maintain detailed information on EY performance and regularly review project health with Client / EY leaders for assigned regions Ensure Client's concerns and inquiries are all addressed in a timely manner to their satisfaction Ensure that EY is best placed to deliver our contracted obligations and there is full alignment with account and EY strategy/plans Serve as executive liaison between the Client and EY (e.g. Data Operations, Tech Operations, Business Operations and Service management, etc.) Understand in-depth and communicate Client's regional/local emerging business trends and their implications on the organization and its customers back to the EY leads. Partner with all levels of EY leadership to drive initiatives that meet and exceed Client expectations to the most efficient and cost-effective level of support. Drive strategies partnering with client and vendors to ensure world class customer support experiences Able to align EY strategies within Client's regional/local context to a strategy that builds the EY brand. Responsible for ensuring that Client's regional/local points of view are represented in all major transformation projects. Your key responsibilities Analytical/Decision Making - Strong analytical acumen and solution orientation to understand or define the relevance of processing metrics such as Service Level Agreements (SLA's), Key Performance Indicators, Transformation Index, Return on Investment and others to analyze or guide EY performance discussions. Consultative questioning, influence management and critical thinking skills to understand a current problem requiring a designed remediation. Recommend viable solutions that will improve appropriate EY services or functionality in a manner that is both effective and supporting the value to Client. Support the process of determining which items should be released on an emergency need, move to high priority incidents / CR and which stay in BAU based on Client's priorities Have extensive knowledge of EY service lines, organizations, opportunities and deliver highly valuable business outcomes from that knowledge. Day to day operational responsibility for the above Services and compliance requirements Globally or Area based. Enable the ongoing transition and transformation of Services in their area. Act as the change agent through promotion of the target operating model and the EY strategy. Manage and maintain the global/area relationships for the above Services within EY and with the client, working with the Global or Regional process owners to manage issues and manage performance against the SLAs Delivery of the EY Service management cost case for the engagement, finding opportunities for improvement both in area and globally to deliver a culture of continuous improvement Develop innovative solutions to problems without precedent. Invent new processes to achieve EY strategic business objectives that align to Client's customer experience and to improve business performance Anticipate operational, program, implementation issues and develop detailed recommendations on preventative measures Skills and attributes for success Deep knowledge of delivery in a Service Management environment. Understanding of the engagement's, solution architecture and deal structure. Sound understanding of the EY network and Service Line to ensure delivery issues are resolved in a timely fashion. Engage/work with EY process owners from across delivery to ensure the delivery success of the engagement. Engage/work with client leadership and drive through the E2E requirements of the delivery and ensure customer expectations are met. Service Level management and understanding to be able to pre-empt delivery risk and manage mitigation. Maintain advanced interpersonal skills to engage, as an inspiring leader, with peers and other senior leaders of the firm, in cross business discussions within a matrixed geographically dispersed organization and to build a solid network for collaboration and sharing knowledge. Use these relationships to connect colleagues and challenge insightfully to improve processes, propose credible options, and position EY role in Client's service and business management. Maintain a collaborative but firm approach with all interactions and keep discussions focused on fact-based needs and then align a strategy that satisfies those needs with measurable outputs. Manage peers, other leaders and projects by delegating work effectively and using appropriate resources. Utilize people, time and project management disciplines across a diverse culture and multiple time zones. Resolve team conflicts with a demonstrable ability to implement and communicate difficult decisions. Provide individual, team and peer mentoring as appropriate and develop capabilities within team, function and organization. To qualify for the role, you must have Over 10 years of Service Delivery experience, IT operations environment, preferably in Service Management Ideally, you'll also have A degree in Computer Science / Engineering and/or a business-related degree What we look for A self-starter, independent-thinker, curious and creative person with ambition and passion! What we offer As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here's a snapshot of what we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. Please apply to this role only through the 'Apply' link (not through the local office). Your application will then be routed to the appropriate recruiting team. The exceptional EY experience. It's yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy..... click apply for full job details
Global Technology Solutions Ltd
Hampton, Cambridgeshire
We have a great opportunity for fluent German and English speaker to join a large IT organisation based in Hampton, Peterborough. N.B this role will fall within IR 35 so applicants need to have right to work with no visa restrctions or British Passport. The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift based role working 7.5 hrs on a rota basis between the hours of 06:00 - 19.00, including weekends. (Two weekends every month) This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic organisation looking for career driven people. The ideal candidate will have a worked in an IT services, Customer Services or call centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and ability to learn process driven IT activities will be considered. Immediate starts available. You will be fluent German and English speaking, with strong all round communication skills. This is essential and will be tested during interview. If you are a charismatic German and English speaking person, looking for a fantastic career opportunity then please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..
05/11/2021
We have a great opportunity for fluent German and English speaker to join a large IT organisation based in Hampton, Peterborough. N.B this role will fall within IR 35 so applicants need to have right to work with no visa restrctions or British Passport. The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift based role working 7.5 hrs on a rota basis between the hours of 06:00 - 19.00, including weekends. (Two weekends every month) This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic organisation looking for career driven people. The ideal candidate will have a worked in an IT services, Customer Services or call centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and ability to learn process driven IT activities will be considered. Immediate starts available. You will be fluent German and English speaking, with strong all round communication skills. This is essential and will be tested during interview. If you are a charismatic German and English speaking person, looking for a fantastic career opportunity then please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..
Jobs - Frequently Asked Questions
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