The Infrastructure team resides within the innovative and progressive Digital and Technology Directorate and is embedded in a major and exciting three year legacy displacement programme. The directorate is a welcoming group of over 100 multidisciplinary professionals, all focused on building, delivering and supporting secure, modern and efficient digital and technology services. This role leads the infrastructure team with responsibility for the design, implementation, administration and support of infrastructure and digital solutions and services and the effective deployment of resources. About the Role We are looking for an accomplished Digital and Technology Infrastructure Services Manager to join us and lead a team of engineers and their workload. You'll mentor, coach and help develop the team as well as work-load manage business as usual with projects. This is a great opportunity for you to apply your broad skills across a range of systems and services and to provide technical leadership, working collaboratively with key stakeholders and external parties in supporting and working closely with Digital and Technology teams, security advisors and senior management to provide solutions design, expertise and assurance to projects and programmes. You will help develop and maintain Digital and Technology infrastructure and platform policies and procedures, and work with senior management to develop the cyber security strategy. SC-level Security Clearance or willingness to obtain SC clearance is mandatory for this role and requires that you have lived in the UK for the last 3 years. The length of required residency may depend on individual circumstances. About You We are looking for a self-motivated and enthusiastic senior manager who will play a major role in the delivery of Digital and Technology services, from legacy system improvements / replacements through to digital and IT transformation. You will work closely with the various Digital teams and the Cyber Security team to design, create and improve new and existing products and services and you will work with business users, delivery teams and suppliers to identify and resolve issues and user needs. You must have very good, broad experience and knowledge of working in a Digital and Technology support environment using a variety of tools to support the management and delivery of production services. You should have experience across all IT service delivery activities including service management, incident management, change management, release management, configuration management, continual service improvement and customer satisfaction as well as playing a role in ensuring the highest levels of operational service delivery. A key part of this role is core infrastructure lifecycle management, ensuring clear and effective roadmaps and taking responsibility for their upgrades or replacements as required. Aligned with this is working with partners to help deliver the service and contract management of these third parties, including support and maintenance contract renewals. The role incorporates budget responsibility for the infrastructure and associated services, working alongside Finance and Procurement colleagues on renewals and supplier performance management. In addition to the activities outlined above, you must have people management experience to lead a team of infrastructure engineers, delivering a range of IT services. Benefits • You will be based in a beautiful setting by the River Thames in Kew with staff parking and good transport links. • An opportunity to work a hybrid working pattern • A comprehensive benefits scheme including a generous Civil Service pension, a subsidised on-site coffee shop and restaurant, season ticket loans, on-site gym and clubs. • 25 days leave rising incrementally to 30 days after six years (plus 10.5 days public and privilege holidays each year) • Excellent training and development opportunities tailored to your role and an agreed development plan. • Influencing the strategic objectives and the opportunity to define, design and implement improvements. • An opportunity to use or learn a wide range of skills. This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department. A combination of onsite and home working is available and applicants should be able to regularly travel to our Kew site for a minimum of 60% of their work time. Application Process: Interviews: Interviews will be held onsite, no earlier than week commencing 4th May Applications: You will be asked to provide answers to 5 questions relating to the key requirements for the role, and to provide your work history. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please visit the Civil Service Careers website where you can find further information on the use of AI in the application guidance section. Sponsorship: We are unable to offer sponsorship for this role.
02/04/2026
Full time
The Infrastructure team resides within the innovative and progressive Digital and Technology Directorate and is embedded in a major and exciting three year legacy displacement programme. The directorate is a welcoming group of over 100 multidisciplinary professionals, all focused on building, delivering and supporting secure, modern and efficient digital and technology services. This role leads the infrastructure team with responsibility for the design, implementation, administration and support of infrastructure and digital solutions and services and the effective deployment of resources. About the Role We are looking for an accomplished Digital and Technology Infrastructure Services Manager to join us and lead a team of engineers and their workload. You'll mentor, coach and help develop the team as well as work-load manage business as usual with projects. This is a great opportunity for you to apply your broad skills across a range of systems and services and to provide technical leadership, working collaboratively with key stakeholders and external parties in supporting and working closely with Digital and Technology teams, security advisors and senior management to provide solutions design, expertise and assurance to projects and programmes. You will help develop and maintain Digital and Technology infrastructure and platform policies and procedures, and work with senior management to develop the cyber security strategy. SC-level Security Clearance or willingness to obtain SC clearance is mandatory for this role and requires that you have lived in the UK for the last 3 years. The length of required residency may depend on individual circumstances. About You We are looking for a self-motivated and enthusiastic senior manager who will play a major role in the delivery of Digital and Technology services, from legacy system improvements / replacements through to digital and IT transformation. You will work closely with the various Digital teams and the Cyber Security team to design, create and improve new and existing products and services and you will work with business users, delivery teams and suppliers to identify and resolve issues and user needs. You must have very good, broad experience and knowledge of working in a Digital and Technology support environment using a variety of tools to support the management and delivery of production services. You should have experience across all IT service delivery activities including service management, incident management, change management, release management, configuration management, continual service improvement and customer satisfaction as well as playing a role in ensuring the highest levels of operational service delivery. A key part of this role is core infrastructure lifecycle management, ensuring clear and effective roadmaps and taking responsibility for their upgrades or replacements as required. Aligned with this is working with partners to help deliver the service and contract management of these third parties, including support and maintenance contract renewals. The role incorporates budget responsibility for the infrastructure and associated services, working alongside Finance and Procurement colleagues on renewals and supplier performance management. In addition to the activities outlined above, you must have people management experience to lead a team of infrastructure engineers, delivering a range of IT services. Benefits • You will be based in a beautiful setting by the River Thames in Kew with staff parking and good transport links. • An opportunity to work a hybrid working pattern • A comprehensive benefits scheme including a generous Civil Service pension, a subsidised on-site coffee shop and restaurant, season ticket loans, on-site gym and clubs. • 25 days leave rising incrementally to 30 days after six years (plus 10.5 days public and privilege holidays each year) • Excellent training and development opportunities tailored to your role and an agreed development plan. • Influencing the strategic objectives and the opportunity to define, design and implement improvements. • An opportunity to use or learn a wide range of skills. This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department. A combination of onsite and home working is available and applicants should be able to regularly travel to our Kew site for a minimum of 60% of their work time. Application Process: Interviews: Interviews will be held onsite, no earlier than week commencing 4th May Applications: You will be asked to provide answers to 5 questions relating to the key requirements for the role, and to provide your work history. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please visit the Civil Service Careers website where you can find further information on the use of AI in the application guidance section. Sponsorship: We are unable to offer sponsorship for this role.
Bolton We have an opportunity working on behalf of UK Facilities Management, the Operational Technology (OT) Risk Manager will act as the deployed local security leader and expert in all elements of security for General Infrastructure Management Systems (GIMS) policy. Salary: Circa£60,000 depending on experience Dynamic (hybrid) working: 3-4 days per week on-site due to workload classification and frequent travel to all sites across the UK Security Clearance: British Citizen or a Dual UK national with British citizenship/Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company Bonus: Bonus of up to 21% of base salary Pension: maximum total (employer and employee) contribution of up to 14% Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more . The opportunity: The main focus is the creation, execution and maintenance of a framework to identify and address risks associated with the devices which support MBDA's Building and Infrastructure across the UK. This will also include input into the wider group structures as and when required. The OT Risk Manager will act as the point of contact for all new, existing and legacy GIMS installations, providing advice, guidance and direction to address the multiple security risks associated with them. This includes liaising with cross business teams outside of FM, such as Cyber and InfoSec, IM and Product Cyber. The OT Risk Manager will oversee all change management activities related to the connectivity and digital interfaces of the relevant infrastructure, ensuring all change remains appropriate and complaint with policy; ensuring an evidenced position is constantly maintained by MBDA UK of continued compliance with all relevant standards which may be subject no-notice audits by MBDA Group, MOD and other customers. They will deliver technical security consultancy to the business including architecture and solution suitability to meet a complex suite of business requirements. They will create and update ISO 27001 compliant policies to specifically address the GIMS policy ensuring that all policies, processes, procedures and technical infrastructure remains compliant with MBDA UKs wider ISO 27001 ISMS as well as other certifications as appropriate. The OT Risk Manager will be a critical leader in any new infrastructure projects within MBDA UK and for reducing cyber risk to the business as part of a wider team. The OT Risk Manager will also coordinate all technical security testing within their allocated area of operations, as well as maintaining upward reporting to MBDA UK FM Director, UK Security Director and UK CISO on results and remediation progressions. They will proactively coordinate with the Principle Cyber and Information Security Advisor for all required assurance activity and evidence based reporting. They will work with FM and wider business stakeholders to create a network of Asset Owners and formally document the asset registers for their areas of operation. What we're looking for from you: CISSP, InfoSec/Cyber Degree or equivalent (Essential) Experience or relevant certifications in network security or industrial control system hardening (Essential) Knowledge of security surrounding systems enabling critical services within business (ICS/SCADA/BMS/BEMS) Comfortable with establishing and maintaining relationships with national security authorities, internal stakeholders and industry partners. Expert in security concepts for IT network architectures, applications, cloud services and hardening of operating systems within ICS and SCADA context. Ability to present risk balanced security solutions to complex problems and provide clear advice directly to key stakeholders at all levels Experience of managing and developing inexperienced IT/FM Engineers to maintain security Experience of system accreditation processes and documentation. Experience of security risk management Knowledge of business IT processes and associated approval systems Expert knowledge of modern hacking Tactics, Techniques and Procedures including impacts affecting GIMS/ICS/SCADA. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
30/05/2026
Full time
Bolton We have an opportunity working on behalf of UK Facilities Management, the Operational Technology (OT) Risk Manager will act as the deployed local security leader and expert in all elements of security for General Infrastructure Management Systems (GIMS) policy. Salary: Circa£60,000 depending on experience Dynamic (hybrid) working: 3-4 days per week on-site due to workload classification and frequent travel to all sites across the UK Security Clearance: British Citizen or a Dual UK national with British citizenship/Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company Bonus: Bonus of up to 21% of base salary Pension: maximum total (employer and employee) contribution of up to 14% Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more . The opportunity: The main focus is the creation, execution and maintenance of a framework to identify and address risks associated with the devices which support MBDA's Building and Infrastructure across the UK. This will also include input into the wider group structures as and when required. The OT Risk Manager will act as the point of contact for all new, existing and legacy GIMS installations, providing advice, guidance and direction to address the multiple security risks associated with them. This includes liaising with cross business teams outside of FM, such as Cyber and InfoSec, IM and Product Cyber. The OT Risk Manager will oversee all change management activities related to the connectivity and digital interfaces of the relevant infrastructure, ensuring all change remains appropriate and complaint with policy; ensuring an evidenced position is constantly maintained by MBDA UK of continued compliance with all relevant standards which may be subject no-notice audits by MBDA Group, MOD and other customers. They will deliver technical security consultancy to the business including architecture and solution suitability to meet a complex suite of business requirements. They will create and update ISO 27001 compliant policies to specifically address the GIMS policy ensuring that all policies, processes, procedures and technical infrastructure remains compliant with MBDA UKs wider ISO 27001 ISMS as well as other certifications as appropriate. The OT Risk Manager will be a critical leader in any new infrastructure projects within MBDA UK and for reducing cyber risk to the business as part of a wider team. The OT Risk Manager will also coordinate all technical security testing within their allocated area of operations, as well as maintaining upward reporting to MBDA UK FM Director, UK Security Director and UK CISO on results and remediation progressions. They will proactively coordinate with the Principle Cyber and Information Security Advisor for all required assurance activity and evidence based reporting. They will work with FM and wider business stakeholders to create a network of Asset Owners and formally document the asset registers for their areas of operation. What we're looking for from you: CISSP, InfoSec/Cyber Degree or equivalent (Essential) Experience or relevant certifications in network security or industrial control system hardening (Essential) Knowledge of security surrounding systems enabling critical services within business (ICS/SCADA/BMS/BEMS) Comfortable with establishing and maintaining relationships with national security authorities, internal stakeholders and industry partners. Expert in security concepts for IT network architectures, applications, cloud services and hardening of operating systems within ICS and SCADA context. Ability to present risk balanced security solutions to complex problems and provide clear advice directly to key stakeholders at all levels Experience of managing and developing inexperienced IT/FM Engineers to maintain security Experience of system accreditation processes and documentation. Experience of security risk management Knowledge of business IT processes and associated approval systems Expert knowledge of modern hacking Tactics, Techniques and Procedures including impacts affecting GIMS/ICS/SCADA. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
Bristol An exciting opportunity has arisen to join our team of skilled Systems Engineers within The Security Engineering Department who ensure our products are secure during their service life, protect MBDA's IP and safeguard our Customer's through-life military capability. Salary: Circa £ 60,000 depending on experience. Dynamic (hybrid) working: 4 days per week on-site due to workload classification; where possible, we will seek to accommodate a blended approach to on-site and remote working. Security Clearance: British Citizen. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Security Check (SC) clearance, which is managed by the MBDA Personnel Security Team. Applicants either holding or willing to undergo Developed Vetting (DV) clearance are ideal, but not mandatory. What we can offer you: Company bonus: Up to £2,500 (based on company performance and will vary year to year) Pension: maximum total (employer and employee) contribution of up to 14% Overtime: opportunity for paid overtime Flexi Leave: Up to 15 additional days Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more . The opportunity: The Security Engineering Department provides all project teams across the business with skilled resources, Technical Experts and other specialist capabilities to manage the Security Engineering process throughout the Product Life Cycle phases to ensure our products are robust to tampering and resistant to reverse engineering attempts by an Adversary. The Product Security Solution comprises both Technical Protection features embedded at all levels of the design and a robust set of processes and procedures, which form an essential part of our Customer's ability to maintain an Operational Advantage and Freedom of Action. Product Security Engineers are primarily Systems Engineers with a specialist focus on Security Design. Therefore, experience in working in the Security Engineering Domain, whilst beneficial is not essential. A successful candidate need only be a skilled Systems Engineer with an eye for detail and a willingness to learn. Some prior experience with electronics or software design is useful, but again not essential. Specifically, the role will involve: Task package management of activities utilising multi-disciplinary engineers spanning across the Engineering Directorate to design and deliver a comprehensive technical security solution within the budget and timescale set out for the task. Managing the trade-space to maximise the effectiveness of through life protective measures without compromising product safety or Customer winning capability. Preparing and maintaining a robust security case and working directly with the UK Customer and its technical advisors to agree sufficiency of solutions. Undertaking a wide range of systems design and technical leadership tasks, ensuring a coherent design is maintained across the contributing engineering departments (hardware, firmware, software) that can be integrated, tested and qualified to demonstrate the effectiveness of the security solution. Liaising with manufacturing and support teams to ensure the confidentiality and integrity of the missile/weapon system is maintained through manufacture and in the various through life support scenarios that may be offered to a Customer. Ensuring the Need to Know principal is adhered to and sufficient controls are in place to manage the knowledge of the technical implementation, providing direction on the release of information to Suppliers and Customers, where required. Product Security Engineers are required to look at the design at multiple levels: from the Missile as a whole with its multitude of complex interfaces within a wider Weapon System, to the individual electronic components at a printed circuit card level. Such a breadth of influence over and interaction with the design affords the Product Security Engineer a rich and challenging working environment unparalleled elsewhere in the Systems Design Function. You will gain an intimate knowledge of the product functionality and interact with stakeholders across the business from the highly technical to the more commercial. A role in the Security Engineering Department is therefore dynamic and diverse in its activities and provides a real opportunity to be part of a technically complex and essential part of the product capability. What we're looking for from you: Able to listen to, evaluate and resolve technical issues in a manner that upholds MBDAs reputation with our Customer. Strong engineering skills where a background in Systems Engineering is essential and experience in electronics design and/or embedded software or firmware design is desirable. Knowledge of Product or Systems Security is desirable. DV cleared or willing and eligible to go through the DV clearance process. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
30/05/2026
Full time
Bristol An exciting opportunity has arisen to join our team of skilled Systems Engineers within The Security Engineering Department who ensure our products are secure during their service life, protect MBDA's IP and safeguard our Customer's through-life military capability. Salary: Circa £ 60,000 depending on experience. Dynamic (hybrid) working: 4 days per week on-site due to workload classification; where possible, we will seek to accommodate a blended approach to on-site and remote working. Security Clearance: British Citizen. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Security Check (SC) clearance, which is managed by the MBDA Personnel Security Team. Applicants either holding or willing to undergo Developed Vetting (DV) clearance are ideal, but not mandatory. What we can offer you: Company bonus: Up to £2,500 (based on company performance and will vary year to year) Pension: maximum total (employer and employee) contribution of up to 14% Overtime: opportunity for paid overtime Flexi Leave: Up to 15 additional days Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more . The opportunity: The Security Engineering Department provides all project teams across the business with skilled resources, Technical Experts and other specialist capabilities to manage the Security Engineering process throughout the Product Life Cycle phases to ensure our products are robust to tampering and resistant to reverse engineering attempts by an Adversary. The Product Security Solution comprises both Technical Protection features embedded at all levels of the design and a robust set of processes and procedures, which form an essential part of our Customer's ability to maintain an Operational Advantage and Freedom of Action. Product Security Engineers are primarily Systems Engineers with a specialist focus on Security Design. Therefore, experience in working in the Security Engineering Domain, whilst beneficial is not essential. A successful candidate need only be a skilled Systems Engineer with an eye for detail and a willingness to learn. Some prior experience with electronics or software design is useful, but again not essential. Specifically, the role will involve: Task package management of activities utilising multi-disciplinary engineers spanning across the Engineering Directorate to design and deliver a comprehensive technical security solution within the budget and timescale set out for the task. Managing the trade-space to maximise the effectiveness of through life protective measures without compromising product safety or Customer winning capability. Preparing and maintaining a robust security case and working directly with the UK Customer and its technical advisors to agree sufficiency of solutions. Undertaking a wide range of systems design and technical leadership tasks, ensuring a coherent design is maintained across the contributing engineering departments (hardware, firmware, software) that can be integrated, tested and qualified to demonstrate the effectiveness of the security solution. Liaising with manufacturing and support teams to ensure the confidentiality and integrity of the missile/weapon system is maintained through manufacture and in the various through life support scenarios that may be offered to a Customer. Ensuring the Need to Know principal is adhered to and sufficient controls are in place to manage the knowledge of the technical implementation, providing direction on the release of information to Suppliers and Customers, where required. Product Security Engineers are required to look at the design at multiple levels: from the Missile as a whole with its multitude of complex interfaces within a wider Weapon System, to the individual electronic components at a printed circuit card level. Such a breadth of influence over and interaction with the design affords the Product Security Engineer a rich and challenging working environment unparalleled elsewhere in the Systems Design Function. You will gain an intimate knowledge of the product functionality and interact with stakeholders across the business from the highly technical to the more commercial. A role in the Security Engineering Department is therefore dynamic and diverse in its activities and provides a real opportunity to be part of a technically complex and essential part of the product capability. What we're looking for from you: Able to listen to, evaluate and resolve technical issues in a manner that upholds MBDAs reputation with our Customer. Strong engineering skills where a background in Systems Engineering is essential and experience in electronics design and/or embedded software or firmware design is desirable. Knowledge of Product or Systems Security is desirable. DV cleared or willing and eligible to go through the DV clearance process. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
As a Product Support Specialist - Institutions, you will act as the primary product expert and relationship manager for our Institutions client base. As a Product escalation role, you will provide advanced product guidance, ensure SLAs are met across all support interactions for institutions, and become a trusted advisor to client-side support teams. This role bridges client enablement and internal accountability. You'll facilitate the delivery of tailored product training, manage ongoing client engagement through site visits and calls, and provide strategic feedback to Product Management. With deep knowledge of the Institutions solution, you'll ensure our clients receive exceptional, proactive support while helping to shape the future of the product based on real-world use. What you'll be doing Provide first and second-line technical support and product guidance via phone, email, and internal support portals to users of our legal technology solutions. Investigate and resolve escalated software issues, collaborating with QA, DevOps, and Engineering teams to ensure timely and effective fixes. Assist in developing automation tools and scripts (e.g., Python, Bash) to streamline support tasks and improve data integrity. Work directly with clients to understand their workflows and deliver tailored technical solutions that enhance product adoption and efficiency. Document and elevate bugs, feature requests, and client feedback with clear, actionable reporting to the appropriate internal teams. Support testing and validation of new product features, patches, and releases prior to deployment. Mentor and support junior team members by sharing knowledge, best practices, and technical expertise. Promote best practices and drive client engagement through proactive outreach, training, and solution optimization. Maintain accurate records of support interactions in the helpdesk or incident tracking system, ensuring thorough follow-up and resolution. Create and maintain user-friendly support materials including how-to guides, FAQs, and internal documentation. Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements. Assist in delivering product training sessions and client demonstrations as needed. Ensure a high standard of professionalism and customer satisfaction in all support engagements. What we're looking for in you Provide first and second-line technical support and product guidance via phone, email, and internal support portals to users of our legal technology solutions. Investigate and resolve escalated software issues, collaborating with QA, DevOps, and Engineering teams to ensure timely and effective fixes. Assist in developing automation tools and scripts (e.g., Python, Bash) to streamline support tasks and improve data integrity. Work directly with clients to understand their workflows and deliver tailored technical solutions that enhance product adoption and efficiency. Document and elevate bugs, feature requests, and client feedback with clear, actionable reporting to the appropriate internal teams. Support testing and validation of new product features, patches, and releases prior to deployment. Mentor and support junior team members by sharing knowledge, best practices, and technical expertise. Promote best practices and drive client engagement through proactive outreach, training, and solution optimization. Maintain accurate records of support interactions in the helpdesk or incident tracking system, ensuring thorough follow-up and resolution. Create and maintain user-friendly support materials including how-to guides, FAQs, and internal documentation. Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements. Assist in delivering product training sessions and client demonstrations as needed. Working for Opus 2 Opus 2 is a global leader in legal software and services, trusted partner of the world's leading legal teams. All our achievements are underpinned by our unique culture where our people are our most valuable asset. Working at Opus 2, you'll receive: Contributory pension plan. 26 days annual holidays, flexible working, and length of service entitlement. Health Insurance. Loyalty Share Scheme. Enhanced Maternity and Paternity. Employee Assistance Programme. Electric Vehicle Salary Sacrifice. Cycle to Work Scheme. Calm and Mindfulness sessions. A day of leave to volunteer for charity or dependent cover. Accessible and modern office space and regular company social events.
30/05/2026
Full time
As a Product Support Specialist - Institutions, you will act as the primary product expert and relationship manager for our Institutions client base. As a Product escalation role, you will provide advanced product guidance, ensure SLAs are met across all support interactions for institutions, and become a trusted advisor to client-side support teams. This role bridges client enablement and internal accountability. You'll facilitate the delivery of tailored product training, manage ongoing client engagement through site visits and calls, and provide strategic feedback to Product Management. With deep knowledge of the Institutions solution, you'll ensure our clients receive exceptional, proactive support while helping to shape the future of the product based on real-world use. What you'll be doing Provide first and second-line technical support and product guidance via phone, email, and internal support portals to users of our legal technology solutions. Investigate and resolve escalated software issues, collaborating with QA, DevOps, and Engineering teams to ensure timely and effective fixes. Assist in developing automation tools and scripts (e.g., Python, Bash) to streamline support tasks and improve data integrity. Work directly with clients to understand their workflows and deliver tailored technical solutions that enhance product adoption and efficiency. Document and elevate bugs, feature requests, and client feedback with clear, actionable reporting to the appropriate internal teams. Support testing and validation of new product features, patches, and releases prior to deployment. Mentor and support junior team members by sharing knowledge, best practices, and technical expertise. Promote best practices and drive client engagement through proactive outreach, training, and solution optimization. Maintain accurate records of support interactions in the helpdesk or incident tracking system, ensuring thorough follow-up and resolution. Create and maintain user-friendly support materials including how-to guides, FAQs, and internal documentation. Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements. Assist in delivering product training sessions and client demonstrations as needed. Ensure a high standard of professionalism and customer satisfaction in all support engagements. What we're looking for in you Provide first and second-line technical support and product guidance via phone, email, and internal support portals to users of our legal technology solutions. Investigate and resolve escalated software issues, collaborating with QA, DevOps, and Engineering teams to ensure timely and effective fixes. Assist in developing automation tools and scripts (e.g., Python, Bash) to streamline support tasks and improve data integrity. Work directly with clients to understand their workflows and deliver tailored technical solutions that enhance product adoption and efficiency. Document and elevate bugs, feature requests, and client feedback with clear, actionable reporting to the appropriate internal teams. Support testing and validation of new product features, patches, and releases prior to deployment. Mentor and support junior team members by sharing knowledge, best practices, and technical expertise. Promote best practices and drive client engagement through proactive outreach, training, and solution optimization. Maintain accurate records of support interactions in the helpdesk or incident tracking system, ensuring thorough follow-up and resolution. Create and maintain user-friendly support materials including how-to guides, FAQs, and internal documentation. Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements. Assist in delivering product training sessions and client demonstrations as needed. Working for Opus 2 Opus 2 is a global leader in legal software and services, trusted partner of the world's leading legal teams. All our achievements are underpinned by our unique culture where our people are our most valuable asset. Working at Opus 2, you'll receive: Contributory pension plan. 26 days annual holidays, flexible working, and length of service entitlement. Health Insurance. Loyalty Share Scheme. Enhanced Maternity and Paternity. Employee Assistance Programme. Electric Vehicle Salary Sacrifice. Cycle to Work Scheme. Calm and Mindfulness sessions. A day of leave to volunteer for charity or dependent cover. Accessible and modern office space and regular company social events.
Facilities Coordinator (MUST HAVE EXPERIENCE) Pay rate: £16.48 an hour Working days: Monday to Friday Location: Camden Town Contract Type: Temporary 3 months Responsibilities Principle contact for Renovo, cheques and other all contractors coming into the Arlington Building. Building and maintaining strong Strategic relationships including meetings, KPIs, SLAs, contract review, and VFM. Liaison with internal partners including Care and Support, Finance, Development and Central Operations Lead on the property's Health and Safety and Fire Safety compliance Training and technical advisor for GMs, colleagues and in liaison with the central team Manage the facilities within Arlington. Review contract terms and contractor performance on a regular basis to ensure that a value for money, high standard service is consistently achieved. Negotiate new contracts with providers as appropriate Oversee the Health & Safety - Work Station Assessments within Arlington. Responsible for the security and key holding of office buildings. Assist in maintaining video security - Assist in arranging installations, maintenance and call out arrangements of Intruder alarms, fire alarms, access/security control systems within offices Implement security procedures regarding building, contents, and staff. Oversee contract security in conjunction with Security Company out of hours call out. Ensure that all tasks are log via the service now system, send reports when required on a monthly basis's. Arrange for office repairs and maintenance to be carried out to appropriate standard and regular annual servicing of appliances. Essential Knowledge, Skills and Experience Experience of working within the Housing or Facilities management sector. Educated to GCSE level or equivalent Good working knowledge of Microsoft Word, Excel and Outlook Good inter-personal skills The ability to coordinate and direct repair and cleaning teams Ability to work on own initiative work under pressure to meet deadlines and deliver projects on time i.e. office relocations - office moves or new offices open / closing Ability to be flexibility over working times as out of hour's cover will be required including evenings and weekends for project / building works Awareness and commitment to providing a customer focused service Build and maintain effective links with all Staff, Contractor and external Customers Health and Safety awareness Ability to work as part of a team and on own initiative Knowledge of current legislation, regulation and best practice and the ability to use this knowledge to develop staff and services Office Angels is an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
30/05/2026
Full time
Facilities Coordinator (MUST HAVE EXPERIENCE) Pay rate: £16.48 an hour Working days: Monday to Friday Location: Camden Town Contract Type: Temporary 3 months Responsibilities Principle contact for Renovo, cheques and other all contractors coming into the Arlington Building. Building and maintaining strong Strategic relationships including meetings, KPIs, SLAs, contract review, and VFM. Liaison with internal partners including Care and Support, Finance, Development and Central Operations Lead on the property's Health and Safety and Fire Safety compliance Training and technical advisor for GMs, colleagues and in liaison with the central team Manage the facilities within Arlington. Review contract terms and contractor performance on a regular basis to ensure that a value for money, high standard service is consistently achieved. Negotiate new contracts with providers as appropriate Oversee the Health & Safety - Work Station Assessments within Arlington. Responsible for the security and key holding of office buildings. Assist in maintaining video security - Assist in arranging installations, maintenance and call out arrangements of Intruder alarms, fire alarms, access/security control systems within offices Implement security procedures regarding building, contents, and staff. Oversee contract security in conjunction with Security Company out of hours call out. Ensure that all tasks are log via the service now system, send reports when required on a monthly basis's. Arrange for office repairs and maintenance to be carried out to appropriate standard and regular annual servicing of appliances. Essential Knowledge, Skills and Experience Experience of working within the Housing or Facilities management sector. Educated to GCSE level or equivalent Good working knowledge of Microsoft Word, Excel and Outlook Good inter-personal skills The ability to coordinate and direct repair and cleaning teams Ability to work on own initiative work under pressure to meet deadlines and deliver projects on time i.e. office relocations - office moves or new offices open / closing Ability to be flexibility over working times as out of hour's cover will be required including evenings and weekends for project / building works Awareness and commitment to providing a customer focused service Build and maintain effective links with all Staff, Contractor and external Customers Health and Safety awareness Ability to work as part of a team and on own initiative Knowledge of current legislation, regulation and best practice and the ability to use this knowledge to develop staff and services Office Angels is an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
locations: United Kingdom-Remote Location Please Note: 1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) 2. If you already have a Candidate Account, please Sign-In before you apply. Job Description: The vKS Application Engineering team is responsible for enabling enterprise success with vSphere Kubernetes Service (vKS) as part of VMware Cloud Foundation (VCF). Our mission is to accelerate adoption of vKS as the enterprise-grade Kubernetes platform for modern applications in private cloud. As a vKS Application Engineer, you will be on the front lines with enterprise customers, driving the successful adoption of vSphere Kubernetes Service (vKS) on VMware Cloud Foundation (VCF). This is a hands-on, customer-facing role focused on designing and validating solutions, running proof-of-concepts, and guiding customers through their modernization journey. Key Accountabilities Act as a trusted advisor for enterprise customers, guiding them through the design, validation, and deployment of vKS solutions on VCF. Collaborate closely with field account teams to align solution architecture with customer priorities and drive successful engagement outcomes. Lead technical discovery sessions, workshops, and proof-of-concepts to validate vKS architectures and demonstrate business value. Partner with sales to jointly develop customer proposals that address modernization goals, workload placement, and operational transformation. Provide prescriptive guidance on Kubernetes adoption, DevOps/CI-CD integration, and enterprise requirements such as scalability, security, and disaster recovery. Build and share reference architectures, deployment patterns, and technical assets to accelerate customer adoption of vKS. Deliver clear, compelling technical presentations to diverse audiences, from architects to executive decision makers. Stay current on industry trends, competitor offerings, and evolving enterprise requirements to position vKS effectively. Collaborate with product management and engineering to provide field feedback that influences roadmap direction. Required Skills & Experience Experience in application engineering or technical sales for enterprise IT, cloud, or application platforms. Strong expertise in Kubernetes, containers, and VMware Cloud Foundation (vSphere, vSAN, NSX as foundation). 8-10+ years in technology-related roles, with depth in enterprise IT architecture, application modernization, or cloud-native platforms. Demonstrated success working directly with enterprise customers to deliver technical solutions and drive platform adoption. Excellent communication, storytelling, and presentation skills with the ability to engage both technical and business leaders. Strong collaboration skills, able to work hand-in-hand with sales teams to advance customer opportunities. Proven ability to identify challenges, design solutions, and articulate value in business terms. Enthusiastic self-starter with curiosity, drive, and the ability to thrive in dynamic environments. Ability to travel up to 50% of the time Qualifications Bachelor's Degree in Computer Science, Engineering, Mathematics, or related field; or equivalent experience. Deep knowledge of VMware Cloud Foundation and Kubernetes platforms. Certifications in cloud-native or public cloud technologies (AWS, Azure, GCP, Red Hat OpenShift, etc.) are highly desirable. Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law. If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.
30/05/2026
Full time
locations: United Kingdom-Remote Location Please Note: 1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) 2. If you already have a Candidate Account, please Sign-In before you apply. Job Description: The vKS Application Engineering team is responsible for enabling enterprise success with vSphere Kubernetes Service (vKS) as part of VMware Cloud Foundation (VCF). Our mission is to accelerate adoption of vKS as the enterprise-grade Kubernetes platform for modern applications in private cloud. As a vKS Application Engineer, you will be on the front lines with enterprise customers, driving the successful adoption of vSphere Kubernetes Service (vKS) on VMware Cloud Foundation (VCF). This is a hands-on, customer-facing role focused on designing and validating solutions, running proof-of-concepts, and guiding customers through their modernization journey. Key Accountabilities Act as a trusted advisor for enterprise customers, guiding them through the design, validation, and deployment of vKS solutions on VCF. Collaborate closely with field account teams to align solution architecture with customer priorities and drive successful engagement outcomes. Lead technical discovery sessions, workshops, and proof-of-concepts to validate vKS architectures and demonstrate business value. Partner with sales to jointly develop customer proposals that address modernization goals, workload placement, and operational transformation. Provide prescriptive guidance on Kubernetes adoption, DevOps/CI-CD integration, and enterprise requirements such as scalability, security, and disaster recovery. Build and share reference architectures, deployment patterns, and technical assets to accelerate customer adoption of vKS. Deliver clear, compelling technical presentations to diverse audiences, from architects to executive decision makers. Stay current on industry trends, competitor offerings, and evolving enterprise requirements to position vKS effectively. Collaborate with product management and engineering to provide field feedback that influences roadmap direction. Required Skills & Experience Experience in application engineering or technical sales for enterprise IT, cloud, or application platforms. Strong expertise in Kubernetes, containers, and VMware Cloud Foundation (vSphere, vSAN, NSX as foundation). 8-10+ years in technology-related roles, with depth in enterprise IT architecture, application modernization, or cloud-native platforms. Demonstrated success working directly with enterprise customers to deliver technical solutions and drive platform adoption. Excellent communication, storytelling, and presentation skills with the ability to engage both technical and business leaders. Strong collaboration skills, able to work hand-in-hand with sales teams to advance customer opportunities. Proven ability to identify challenges, design solutions, and articulate value in business terms. Enthusiastic self-starter with curiosity, drive, and the ability to thrive in dynamic environments. Ability to travel up to 50% of the time Qualifications Bachelor's Degree in Computer Science, Engineering, Mathematics, or related field; or equivalent experience. Deep knowledge of VMware Cloud Foundation and Kubernetes platforms. Certifications in cloud-native or public cloud technologies (AWS, Azure, GCP, Red Hat OpenShift, etc.) are highly desirable. Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law. If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.
Join Us At Vodafone, we're not just shaping the future of connectivity for our customers - we're shaping the future for everyone who joins our team. When you work with us, you're part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. What you'll do Vodafone Intelligent Solutions (VOIS) is undertaking a transformation. With a team of 30,000 professionals across 8 markets, we deliver telco shared services. By leveraging our partnership with Accenture, we have developed a unique portfolio of experience and technologies, positioning us to scale and grow further. The Commercial Client Partner is responsible for managing the commercial relationship with our largest strategic OpCo market customers. This customer-facing role provides dedicated commercial services from Commercial Shared Operations (VOIS) for our largest Opco customers ensuring that commercial obligations defined in live customer contracts are managed effectively with clarity of scope, requirements, and a defined commercial strategy. You will manage the full lifecycle of commercial contract management, including commercial support for new or renewal services, onboarding, and in-life contract performance management. You will own the in-life P&L, lead contractual changes and in-life transactions, track the P&L impact, manage commercial risk, and support opportunities to drive incremental revenue, lower costs, and improve margins. You will work closely with the Customer Account Leads (CALs) to define and implement the optimum commercial strategy for your market and specific opportunities. Execute all commercial contractual obligations over the life of the contracts, with post-contract P&L responsibility on the dedicated account(s) covering revenue, margin, cost, and commercial risk and compliance management. Collaborate closely with the Customer Account Lead (CAL), providing recommendations for commercial strategy and supporting contract closure on new or renewal services. Provide commercial leadership as a strategic advisor to CALs and key stakeholders on managed accounts, producing internal executive briefings on commercial performance and recommendations on how to grow value and differentiate from competition. Act as the escalation point for any commercial-related issues post-signature, managing senior stakeholders in case of potential or actual escalation (management briefings, presentations, cost analysis, options, and recommendations). Lead contractual change management and in-life governance. Maintain a rolling P&L forecast based on commercial, financial, and sales input, with ad-hoc reporting or in-depth data analysis based on stakeholder requirements. Build strong customer stakeholder relationships and collaborate with senior leaders of Customer, Service Towers, and GTM organization to maximize profitability of the managed accounts. Demonstrate experience in contract negotiation and commercial contract management, preferably in the telco/system integration or professional services sectors. Exhibit strong market awareness, an analytical approach, and a drive for continuous improvement by identifying improvement areas and delivering improvement projects on the account. Be a strategic thinker with strong problem-solving experience and an ability to drive improved business outcomes and manage risk to support differentiation. Maintain a growth mindset, open to taking on new challenges and identifying and implementing business improvement activities, with innovation and an entrepreneurial outlook. Who you are Post-contract commercial subject matter expertise with demonstrable ability in data analysis and contract management skills. Leading in life contractual negotiations, defining negotiation strategy, and implementing negotiation plans. Excellent knowledge of contract change management and project management experience. Strong commercial acumen, contractual awareness, and accounting knowledge (required). Excellent relationship builder, with personal impact to build credibility with customers and key internal stakeholders, with effective relationship building up to C-Level. Excellent communication skills, both written and verbal, at a senior level with customers and internally. Strong knowledge of sales, account management, and commercial operations processes. Significant experience in developing and negotiating compelling commercial propositions and/or managing complex telco/outsource contracts. Excellent knowledge and understanding of commercial contractual issues and ways to mitigate commercial risk. Comfortable working in a fast paced environment with an ability to deal with ambiguity and be a proactive self starter. Telecommunications or outsourcing industry experience (desired). Commercial acumen, contractual awareness, accounting knowledge (required). MBA or relevant professional qualification desirable. 10+ years of experience in a global organization. 10+ years of experience in similar functions leading virtual teams. Advanced MS Office (Excel, PowerPoint, Word). Experience in coordinating complex projects - Project management methodologies. Background in data analysis and developing commercial models. Data-driven with strong analytical and insight focus. Accounting, Pricing, Commercial knowledge/experience. Contract management experience - WorldCC/IACCM certification or equivalent (desired). Fluent German language skills. Not a perfect fit? Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity. What's in it for you Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year Charity days: 5 days/year Hybrid working Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%. Vodafone family and friends discount Private medical, private dental, free health assessments, share save scheme Global parental leave policy for all new parents which includes 39 paid weeks of maternity leave and 16 weeks fully paid leave and upon returning to work, new parents can work part-time hours for 6 months whilst being paid their full-time salary Access to Vodafone University and LinkedIn Learning Who we are We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included. Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.
30/05/2026
Full time
Join Us At Vodafone, we're not just shaping the future of connectivity for our customers - we're shaping the future for everyone who joins our team. When you work with us, you're part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. What you'll do Vodafone Intelligent Solutions (VOIS) is undertaking a transformation. With a team of 30,000 professionals across 8 markets, we deliver telco shared services. By leveraging our partnership with Accenture, we have developed a unique portfolio of experience and technologies, positioning us to scale and grow further. The Commercial Client Partner is responsible for managing the commercial relationship with our largest strategic OpCo market customers. This customer-facing role provides dedicated commercial services from Commercial Shared Operations (VOIS) for our largest Opco customers ensuring that commercial obligations defined in live customer contracts are managed effectively with clarity of scope, requirements, and a defined commercial strategy. You will manage the full lifecycle of commercial contract management, including commercial support for new or renewal services, onboarding, and in-life contract performance management. You will own the in-life P&L, lead contractual changes and in-life transactions, track the P&L impact, manage commercial risk, and support opportunities to drive incremental revenue, lower costs, and improve margins. You will work closely with the Customer Account Leads (CALs) to define and implement the optimum commercial strategy for your market and specific opportunities. Execute all commercial contractual obligations over the life of the contracts, with post-contract P&L responsibility on the dedicated account(s) covering revenue, margin, cost, and commercial risk and compliance management. Collaborate closely with the Customer Account Lead (CAL), providing recommendations for commercial strategy and supporting contract closure on new or renewal services. Provide commercial leadership as a strategic advisor to CALs and key stakeholders on managed accounts, producing internal executive briefings on commercial performance and recommendations on how to grow value and differentiate from competition. Act as the escalation point for any commercial-related issues post-signature, managing senior stakeholders in case of potential or actual escalation (management briefings, presentations, cost analysis, options, and recommendations). Lead contractual change management and in-life governance. Maintain a rolling P&L forecast based on commercial, financial, and sales input, with ad-hoc reporting or in-depth data analysis based on stakeholder requirements. Build strong customer stakeholder relationships and collaborate with senior leaders of Customer, Service Towers, and GTM organization to maximize profitability of the managed accounts. Demonstrate experience in contract negotiation and commercial contract management, preferably in the telco/system integration or professional services sectors. Exhibit strong market awareness, an analytical approach, and a drive for continuous improvement by identifying improvement areas and delivering improvement projects on the account. Be a strategic thinker with strong problem-solving experience and an ability to drive improved business outcomes and manage risk to support differentiation. Maintain a growth mindset, open to taking on new challenges and identifying and implementing business improvement activities, with innovation and an entrepreneurial outlook. Who you are Post-contract commercial subject matter expertise with demonstrable ability in data analysis and contract management skills. Leading in life contractual negotiations, defining negotiation strategy, and implementing negotiation plans. Excellent knowledge of contract change management and project management experience. Strong commercial acumen, contractual awareness, and accounting knowledge (required). Excellent relationship builder, with personal impact to build credibility with customers and key internal stakeholders, with effective relationship building up to C-Level. Excellent communication skills, both written and verbal, at a senior level with customers and internally. Strong knowledge of sales, account management, and commercial operations processes. Significant experience in developing and negotiating compelling commercial propositions and/or managing complex telco/outsource contracts. Excellent knowledge and understanding of commercial contractual issues and ways to mitigate commercial risk. Comfortable working in a fast paced environment with an ability to deal with ambiguity and be a proactive self starter. Telecommunications or outsourcing industry experience (desired). Commercial acumen, contractual awareness, accounting knowledge (required). MBA or relevant professional qualification desirable. 10+ years of experience in a global organization. 10+ years of experience in similar functions leading virtual teams. Advanced MS Office (Excel, PowerPoint, Word). Experience in coordinating complex projects - Project management methodologies. Background in data analysis and developing commercial models. Data-driven with strong analytical and insight focus. Accounting, Pricing, Commercial knowledge/experience. Contract management experience - WorldCC/IACCM certification or equivalent (desired). Fluent German language skills. Not a perfect fit? Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity. What's in it for you Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year Charity days: 5 days/year Hybrid working Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%. Vodafone family and friends discount Private medical, private dental, free health assessments, share save scheme Global parental leave policy for all new parents which includes 39 paid weeks of maternity leave and 16 weeks fully paid leave and upon returning to work, new parents can work part-time hours for 6 months whilst being paid their full-time salary Access to Vodafone University and LinkedIn Learning Who we are We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included. Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.
Goldman Sachs Group, Inc.
Birmingham, Staffordshire
OUR IMPACT Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design. Marcus by Goldman Sachs As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing online savings products directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers. YOUR IMPACT Are you passionate about customer services, operations, leadership, and using digital tools to provide solutions to retail? We're looking for a Shared Services Manager to support the management of our core business functions. Oversight includes Recruitment, Learning and Development, Knowledge Management (encompassing procedures and communications), Workforce Management and Quality Assurance. This role ensures operational excellence, drives continuous improvement, and fosters a collaborative environment to support the organisation's strategic objectives. What you'll do: Report to the Head of Delivery and support the day-to-day delivery of action plans and business activities by maintaining high standards and helping to achieve service level agreements. Be responsible for leading our Recruitment, Learning and Development, Knowledge Management (encompassing procedures and communications), Workforce Management and Quality Assurance teams. Support and assist the Shared Services Team Leaders, helping to promote teamwork across different locations. Maintain a strong focus on customer satisfaction and provide professional, friendly support to customers, while meeting standard business objectives. Assist in carrying out the Shared Services strategy in line with organisational goals, supporting your team and wider department as needed. Help to improve processes, policies and systems across shared services functions to make them more efficient and effective. Contribute to the organisation and delivery of training sessions and learning opportunities to help colleagues develop new skills. Ensure compliance with regulatory and company policies in your daily activities. Manage work assignments from different channels and help to allocate resources where required. Follow established quality assurance standards and processes, ensuring tasks are completed to a high standard. Work with colleagues and stakeholders across the business, building positive relationships and collaborating effectively. Assist with preparing straightforward performance reports and providing updates to management, using data and feedback to guide your work. Work alongside the Business Risk team to understand key controls and follow escalation procedures as necessary. Look out for opportunities to simplify tasks, improve customer experiences, and help your team work more efficiently. Support the achievement of service level agreements by maintaining high standards in your work and encouraging your team to do the same. Contribute to a diverse and inclusive working environment, supporting the growth and development of colleagues. REQUIREMENTS Experience in supporting operational teams, with at least 1 year in a team leader or supervisory role preferred. Ability to create a positive team environment that encourages the retention and development of customer service agents. Experience in coaching or mentoring colleagues to achieve key performance indicators using recognised coaching methods. Self-motivated team player with the ability to work well both independently and as part of a team in a busy environment. Demonstrate a positive attitude and lead by example in your approach to work. Good communication and interpersonal skills. Basic analytical and problem-solving skills. Strong commitment to customer service. Ability to provide guidance and support to team members. Ability to meet set targets and deadlines. Collaborative, with a strong sense of integrity and professionalism. ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2025. All rights reserved. Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.
30/05/2026
Full time
OUR IMPACT Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design. Marcus by Goldman Sachs As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing online savings products directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers. YOUR IMPACT Are you passionate about customer services, operations, leadership, and using digital tools to provide solutions to retail? We're looking for a Shared Services Manager to support the management of our core business functions. Oversight includes Recruitment, Learning and Development, Knowledge Management (encompassing procedures and communications), Workforce Management and Quality Assurance. This role ensures operational excellence, drives continuous improvement, and fosters a collaborative environment to support the organisation's strategic objectives. What you'll do: Report to the Head of Delivery and support the day-to-day delivery of action plans and business activities by maintaining high standards and helping to achieve service level agreements. Be responsible for leading our Recruitment, Learning and Development, Knowledge Management (encompassing procedures and communications), Workforce Management and Quality Assurance teams. Support and assist the Shared Services Team Leaders, helping to promote teamwork across different locations. Maintain a strong focus on customer satisfaction and provide professional, friendly support to customers, while meeting standard business objectives. Assist in carrying out the Shared Services strategy in line with organisational goals, supporting your team and wider department as needed. Help to improve processes, policies and systems across shared services functions to make them more efficient and effective. Contribute to the organisation and delivery of training sessions and learning opportunities to help colleagues develop new skills. Ensure compliance with regulatory and company policies in your daily activities. Manage work assignments from different channels and help to allocate resources where required. Follow established quality assurance standards and processes, ensuring tasks are completed to a high standard. Work with colleagues and stakeholders across the business, building positive relationships and collaborating effectively. Assist with preparing straightforward performance reports and providing updates to management, using data and feedback to guide your work. Work alongside the Business Risk team to understand key controls and follow escalation procedures as necessary. Look out for opportunities to simplify tasks, improve customer experiences, and help your team work more efficiently. Support the achievement of service level agreements by maintaining high standards in your work and encouraging your team to do the same. Contribute to a diverse and inclusive working environment, supporting the growth and development of colleagues. REQUIREMENTS Experience in supporting operational teams, with at least 1 year in a team leader or supervisory role preferred. Ability to create a positive team environment that encourages the retention and development of customer service agents. Experience in coaching or mentoring colleagues to achieve key performance indicators using recognised coaching methods. Self-motivated team player with the ability to work well both independently and as part of a team in a busy environment. Demonstrate a positive attitude and lead by example in your approach to work. Good communication and interpersonal skills. Basic analytical and problem-solving skills. Strong commitment to customer service. Ability to provide guidance and support to team members. Ability to meet set targets and deadlines. Collaborative, with a strong sense of integrity and professionalism. ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2025. All rights reserved. Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.
Service Assurance Manager - Retail & Customer Job no: 564971 Work type: Full time Site: Redditch Categories: IT Location: Worcestershire About us Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We're a place for cocreators: people who want to make a real impact, take ownership and be part of something that's still evolving. Technology at Halfords is at a turning point. We're modernising our foundations, sharpening our delivery, and ensuring every technology decision is connected to real commercial and customer outcomes. We're looking for people who act as trusted advisors to the business, take end-to-end accountability for outcomes, and can balance pace with long term architectural integrity. Innovation here means practical, scalable solutions, not ideas that stay on whiteboards. Halfords operates a hybrid working policy - this position will be based 3 days per week at our support centre in Redditch, West Midlands. About the role As a Service Assurance Manager within our Technology Service and Operations team, you'll take ownership of the quality, performance, and commercial rigour of the technology partnerships that underpin how Halfords operates. This is a heavily commercial role, centred on supplier and contract management across a significant partner landscape, where you'll own relationships, hold partners to account, and ensure we're getting genuine value, innovation, and delivery against agreed KPIs. Day to day, you'll manage contracts, lead supplier reviews, and assess whether we have the right scale and shape of supply base to support what we're trying to achieve. You'll ensure spend is properly aligned to cost centres and investment boards, support audit and governance activity, and work with the risk team on enterprise risk. This is a high influence role joining at a crucial moment as Halfords makes a significant push to modernise its technology organisation. There's real appetite from leadership to improve governance and supplier performance, and there's plenty to manage and put right, so you'll need to be comfortable rolling your sleeves up and operating with some ambiguity. If you're commercially sharp, confident at any level of conversation, and motivated by making a tangible difference to how a major retailer manages its technology partnerships, this could be the role for you. Key responsibilities Own the quality and performance of technology supplier and partner relationships, ensuring services are delivered against contracted KPIs and that partners are innovating and adding value Lead commercial and contract management activity across the partner landscape, including contract negotiation, renewals, and ensuring obligations are clearly understood and met on both sides Assess the supplier and partner landscape to ensure the organisation has the right partners at the right scale, identifying consolidation or rationalisation opportunities where appropriate Ensure all technology spend is aligned to approved cost centres and investment boards, supporting financial budget planning and maintaining visibility of committed and forecast expenditure Support audit and governance activity, working alongside the risk team to ensure enterprise risk is identified, owned, and managed appropriately Operate within a squad focused model, taking clear accountability across specific partnerships and service areas through a defined RACI structure Maintain service performance reporting, providing transparent insight into availability, reliability, and operational risk across critical business systems Collaborate with Service Experience Leads and internal teams to ensure operational insight informs service reviews and improvement activity About you Strong, demonstrable commercial experience in a supplier or partner management environment, including contract negotiation, commercial governance, and the ability to read and interpret complex contracts Experience working within or alongside audit and governance processes, with an understanding of risk management frameworks Confident communicator who can engage credibly at any level, from technical teams to exec stakeholders, and hold suppliers to account with clarity and professionalism Comfortable working across a broad and complex supplier landscape, with the organisational skills to manage multiple relationships and priorities simultaneously A working understanding of technology and how enterprise systems operate, sufficient to have meaningful conversations with partners and internal teams without needing to be hands on technically Background in supplier / service management, service assurance, or technology operations within a complex enterprise environment Experience in retail, omnichannel, or 24/7 operational environments is advantageous, as is familiarity with ITSM platforms such as ServiceNow Comfortable with ambiguity and able to operate effectively in an environment where not everything is defined yet. This is a role that rewards initiative and effort A fair and competitive salary evaluated against market data, car allowance, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave. Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. We offer hybrid working with a blend of working in our Support Centre and from home. You will have access to a wealth of employee discounts across the Halfords suite of products and services. Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.
30/05/2026
Full time
Service Assurance Manager - Retail & Customer Job no: 564971 Work type: Full time Site: Redditch Categories: IT Location: Worcestershire About us Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We're a place for cocreators: people who want to make a real impact, take ownership and be part of something that's still evolving. Technology at Halfords is at a turning point. We're modernising our foundations, sharpening our delivery, and ensuring every technology decision is connected to real commercial and customer outcomes. We're looking for people who act as trusted advisors to the business, take end-to-end accountability for outcomes, and can balance pace with long term architectural integrity. Innovation here means practical, scalable solutions, not ideas that stay on whiteboards. Halfords operates a hybrid working policy - this position will be based 3 days per week at our support centre in Redditch, West Midlands. About the role As a Service Assurance Manager within our Technology Service and Operations team, you'll take ownership of the quality, performance, and commercial rigour of the technology partnerships that underpin how Halfords operates. This is a heavily commercial role, centred on supplier and contract management across a significant partner landscape, where you'll own relationships, hold partners to account, and ensure we're getting genuine value, innovation, and delivery against agreed KPIs. Day to day, you'll manage contracts, lead supplier reviews, and assess whether we have the right scale and shape of supply base to support what we're trying to achieve. You'll ensure spend is properly aligned to cost centres and investment boards, support audit and governance activity, and work with the risk team on enterprise risk. This is a high influence role joining at a crucial moment as Halfords makes a significant push to modernise its technology organisation. There's real appetite from leadership to improve governance and supplier performance, and there's plenty to manage and put right, so you'll need to be comfortable rolling your sleeves up and operating with some ambiguity. If you're commercially sharp, confident at any level of conversation, and motivated by making a tangible difference to how a major retailer manages its technology partnerships, this could be the role for you. Key responsibilities Own the quality and performance of technology supplier and partner relationships, ensuring services are delivered against contracted KPIs and that partners are innovating and adding value Lead commercial and contract management activity across the partner landscape, including contract negotiation, renewals, and ensuring obligations are clearly understood and met on both sides Assess the supplier and partner landscape to ensure the organisation has the right partners at the right scale, identifying consolidation or rationalisation opportunities where appropriate Ensure all technology spend is aligned to approved cost centres and investment boards, supporting financial budget planning and maintaining visibility of committed and forecast expenditure Support audit and governance activity, working alongside the risk team to ensure enterprise risk is identified, owned, and managed appropriately Operate within a squad focused model, taking clear accountability across specific partnerships and service areas through a defined RACI structure Maintain service performance reporting, providing transparent insight into availability, reliability, and operational risk across critical business systems Collaborate with Service Experience Leads and internal teams to ensure operational insight informs service reviews and improvement activity About you Strong, demonstrable commercial experience in a supplier or partner management environment, including contract negotiation, commercial governance, and the ability to read and interpret complex contracts Experience working within or alongside audit and governance processes, with an understanding of risk management frameworks Confident communicator who can engage credibly at any level, from technical teams to exec stakeholders, and hold suppliers to account with clarity and professionalism Comfortable working across a broad and complex supplier landscape, with the organisational skills to manage multiple relationships and priorities simultaneously A working understanding of technology and how enterprise systems operate, sufficient to have meaningful conversations with partners and internal teams without needing to be hands on technically Background in supplier / service management, service assurance, or technology operations within a complex enterprise environment Experience in retail, omnichannel, or 24/7 operational environments is advantageous, as is familiarity with ITSM platforms such as ServiceNow Comfortable with ambiguity and able to operate effectively in an environment where not everything is defined yet. This is a role that rewards initiative and effort A fair and competitive salary evaluated against market data, car allowance, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave. Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. We offer hybrid working with a blend of working in our Support Centre and from home. You will have access to a wealth of employee discounts across the Halfords suite of products and services. Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.
About Marex Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 3,000 employees across Europe, Asia and the Americas. For more information visit Position Reference: VN2644 Department description Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology led service provides access to all major exchanges, order flow management via screen, voice and DMA, plus award winning data, insights and analytics. Role Summary We are seeking a Principle DataOps Architect to own and embed a DataOps way of working across the enterprise data organisation. This is a greenfield role with a clear organisational mandate and significant scope to define how DataOps frameworks, tooling, and engineering standards are applied across our data platforms. The role is accountable for enabling the safe, reliable, and frequent delivery of production grade data capabilities, supporting real time management information, critical systems integration, advanced analytical and ML model refreshes, and accurate, timely data for customer facing AI solutions. Acting as a force multiplier for Data Engineering, AI/ML Engineering, and Analytics teams, the role combines deep technical leadership with senior level stakeholder engagement, shaping a culture of quality, automation, and operational excellence while translating governance, risk, and control requirements into engineering patterns that scale effectively and support delivery at the pace of the business. Responsibilities Role specific: Design, implement, and operationalise the DataOps target state through consistent frameworks, tooling, and standards aligned with enterprise architecture, governance, and assurance requirements. Build and maintain CI/CD pipelines for data and ML workloads, enabling controlled, automated promotion across development, staging, and production environments. Enforce separation of duties between engineering and production administration to support regulatory, risk, and operational assurance requirements. Define and implement test driven development practices for data pipelines, including unit, integration, and end to end testing. Embed data reliability patterns aligned to the Medallion Architecture (Bronze, Silver, Gold). Implement data quality enforcement, monitoring, and observability frameworks to improve platform trust and stability. Apply software engineering and SDLC best practices consistently across data and ML workloads. Provide hands on technical leadership and design advisory services to Data Engineering, AI/ML Engineering, and Analytics teams, ensuring solutions align with DataOps standards and patterns. Build and maintain reusable DataOps toolkits, templates, and reference architectures to accelerate adoption and consistency. Partner with Governance, Risk, and Control stakeholders to translate policy and regulatory requirements into pragmatic, repeatable engineering controls. Support production readiness, release governance, and post incident learning for data platforms, contributing to continuous improvement in scalability, resilience, and operational excellence. Champion DataOps, analytics, and engineering best practices across technical and business teams, promoting a culture of automation, quality, and disciplined delivery. All staff: Ensure compliance with the company's regulatory requirements under the FCA. Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with. Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values. At all times comply with the FCA's Code of Conduct. Ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. Report any breaches of policy to Compliance and/or your supervisor as required. Escalate risk events immediately. Provide input to risk management processes, as required. Competencies, Skills, Experience & Qualifications Competencies Excellent verbal and written communication skills. A collaborative team player, approachable, self efficient and influences a positive work environment. Demonstrates curiosity. Resilient in a challenging, fast paced environment. Ability to take a high level of responsibility in a fast pace and high volume environment. Excels at building relationships, networking and influencing others. Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness. Skills and Experience: Essential Strong experience implementing DataOps or DevOps practices in complex data environments. Proven expertise designing and operating CI/CD pipelines for data and analytics workloads. Hands on experience with Databricks (AWS and/or Azure) in production environments. Strong proficiency in Python and SQL. Experience applying Infrastructure as Code (IaC) using tools such as Terraform. Deep understanding of data platform reliability, observability, and quality controls. Strong knowledge of software engineering best practices and SDLC. Ability to operate as both hands on engineer and strategic enabler. Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this. Desirable Experience in financial services, with exposure to ETD and OTC derivative markets highly desirable. Hands on experience with: Orchestration Platforms such as Azure Data Factory and Apache Airflow, Databricks Asset Bundles, Power BI, Data Transformation Platforms such as dbt and Databricks Lakeflow. Experience with Azure DevOps (ADO), Bitbucket, and Git based workflows. Advanced use of VS Code and developer productivity tooling (e.g. GitHub CoPilot). Experience supporting ML pipelines and model lifecycle operations. Prior involvement in building or scaling enterprise data platforms. Databricks Certified Data Engineer Professional. DAMA Certified Data Management Professional (CDMP). Conduct Rules You must: Act with integrity Act with due skill, care and diligence Be open and cooperative with the FCA, the PRA and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standard of market conduct Act to deliver good outcomes for retail customers Company Values Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly. Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do - our clients expect this and we demand it of ourselves. Collaborative - We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do. Developing our People - Our people are the basis of our competitive advantage. We look to "grow our own" and make Marex the place ambitious, hardworking, talented people choose to build their careers. Adaptable and Nimble - Our size and flexibility is an advantage. We are big enough to support our client's various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction. Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. If you would like to receive any information in a different way or would like us to do anything differently to help you, please include it in your application.
30/05/2026
Full time
About Marex Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 3,000 employees across Europe, Asia and the Americas. For more information visit Position Reference: VN2644 Department description Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology led service provides access to all major exchanges, order flow management via screen, voice and DMA, plus award winning data, insights and analytics. Role Summary We are seeking a Principle DataOps Architect to own and embed a DataOps way of working across the enterprise data organisation. This is a greenfield role with a clear organisational mandate and significant scope to define how DataOps frameworks, tooling, and engineering standards are applied across our data platforms. The role is accountable for enabling the safe, reliable, and frequent delivery of production grade data capabilities, supporting real time management information, critical systems integration, advanced analytical and ML model refreshes, and accurate, timely data for customer facing AI solutions. Acting as a force multiplier for Data Engineering, AI/ML Engineering, and Analytics teams, the role combines deep technical leadership with senior level stakeholder engagement, shaping a culture of quality, automation, and operational excellence while translating governance, risk, and control requirements into engineering patterns that scale effectively and support delivery at the pace of the business. Responsibilities Role specific: Design, implement, and operationalise the DataOps target state through consistent frameworks, tooling, and standards aligned with enterprise architecture, governance, and assurance requirements. Build and maintain CI/CD pipelines for data and ML workloads, enabling controlled, automated promotion across development, staging, and production environments. Enforce separation of duties between engineering and production administration to support regulatory, risk, and operational assurance requirements. Define and implement test driven development practices for data pipelines, including unit, integration, and end to end testing. Embed data reliability patterns aligned to the Medallion Architecture (Bronze, Silver, Gold). Implement data quality enforcement, monitoring, and observability frameworks to improve platform trust and stability. Apply software engineering and SDLC best practices consistently across data and ML workloads. Provide hands on technical leadership and design advisory services to Data Engineering, AI/ML Engineering, and Analytics teams, ensuring solutions align with DataOps standards and patterns. Build and maintain reusable DataOps toolkits, templates, and reference architectures to accelerate adoption and consistency. Partner with Governance, Risk, and Control stakeholders to translate policy and regulatory requirements into pragmatic, repeatable engineering controls. Support production readiness, release governance, and post incident learning for data platforms, contributing to continuous improvement in scalability, resilience, and operational excellence. Champion DataOps, analytics, and engineering best practices across technical and business teams, promoting a culture of automation, quality, and disciplined delivery. All staff: Ensure compliance with the company's regulatory requirements under the FCA. Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with. Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values. At all times comply with the FCA's Code of Conduct. Ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. Report any breaches of policy to Compliance and/or your supervisor as required. Escalate risk events immediately. Provide input to risk management processes, as required. Competencies, Skills, Experience & Qualifications Competencies Excellent verbal and written communication skills. A collaborative team player, approachable, self efficient and influences a positive work environment. Demonstrates curiosity. Resilient in a challenging, fast paced environment. Ability to take a high level of responsibility in a fast pace and high volume environment. Excels at building relationships, networking and influencing others. Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness. Skills and Experience: Essential Strong experience implementing DataOps or DevOps practices in complex data environments. Proven expertise designing and operating CI/CD pipelines for data and analytics workloads. Hands on experience with Databricks (AWS and/or Azure) in production environments. Strong proficiency in Python and SQL. Experience applying Infrastructure as Code (IaC) using tools such as Terraform. Deep understanding of data platform reliability, observability, and quality controls. Strong knowledge of software engineering best practices and SDLC. Ability to operate as both hands on engineer and strategic enabler. Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this. Desirable Experience in financial services, with exposure to ETD and OTC derivative markets highly desirable. Hands on experience with: Orchestration Platforms such as Azure Data Factory and Apache Airflow, Databricks Asset Bundles, Power BI, Data Transformation Platforms such as dbt and Databricks Lakeflow. Experience with Azure DevOps (ADO), Bitbucket, and Git based workflows. Advanced use of VS Code and developer productivity tooling (e.g. GitHub CoPilot). Experience supporting ML pipelines and model lifecycle operations. Prior involvement in building or scaling enterprise data platforms. Databricks Certified Data Engineer Professional. DAMA Certified Data Management Professional (CDMP). Conduct Rules You must: Act with integrity Act with due skill, care and diligence Be open and cooperative with the FCA, the PRA and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standard of market conduct Act to deliver good outcomes for retail customers Company Values Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly. Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do - our clients expect this and we demand it of ourselves. Collaborative - We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do. Developing our People - Our people are the basis of our competitive advantage. We look to "grow our own" and make Marex the place ambitious, hardworking, talented people choose to build their careers. Adaptable and Nimble - Our size and flexibility is an advantage. We are big enough to support our client's various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction. Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. If you would like to receive any information in a different way or would like us to do anything differently to help you, please include it in your application.
Your role at Dynatrace As a Dynatrace Solution Engineer, you will be a key member of the Dynatrace sales engine and will be responsible for providing excellent technical support to the sales team. You will be the expert on Dynatrace and all facets of Advanced Observability. Within this exciting role, you will be responsible for executing great demos which demonstrate the Dynatrace unique approach in solving the customer's pain, executing and managing POCs onsite and remote, building key relationships with Dynatrace's customers and completing RFIs & RFPs. You will also work across teams including Dynatrace's innovation labs, Dynatrace's Expert Services consultants, CSMs and marketing. About you: To ensure your success as a Solution Engineer at Dynatrace, you need to be an ambitious, confident and self-motivated individual, with previous SE experience or another technical customer facing role. You need to be passionate about innovative technology, technical sales and articulating value to customers and prospects. In addition, we are also looking for: An excellent team player, with the ability to work across all disciplines. Excellent communication and presentation skills, with the ability to communicate technical value into business value. Previous 3 - 5 years of experience with observability or application performance management technologies and techniques. Ability to troubleshoot technical issues to produce a working outcome and be able to manage this process. Ability to manage a number of projects simultaneously, work with a number of different sales people and support other SEs where needed. Must have a strong desire to grow professionally, adapt to an ever-changing environment and are coachable. Must be able to travel up to 30% of the time Responsibilities: Evangelize Dynatrace's product offerings during international trade shows and at key customer account meetings to promote new and expanded business. Partner with sales representatives to identify new sales opportunities as well as incremental sales opportunities within existing accounts. As part of the solution engineering team participate in proof of concept (PoC) creation and cloud architecture discussions, leading the technical solution evaluation portion in support of sales opportunities either directly or through channel partners for multiple POCs. Present Dynatrace's vision to our customers C-suite executives. Provide technical guidance in the Discovery, Solution Evaluation, and Solution Proposal stages of the opportunity sales cycle. Present on-stage demonstrations providing insight and context to our customers during key marketing events. Either at Dynatrace sponsored industry events or partner sponsored events, ensure key demonstrations are delivered by you or a team member at demonstration booths. Gather, qualify and provide feedback from customers to Product Management to improve Dynatrace's market share and meet the market needs. Not only work with internal sales team, but also with partners, supporting their team in the customers and being a technical point of contact for them (trusted advisor/technical coach). Position might be filled at a higher level based on candidate experience. What will help you succeed Minimum Requirements: Bachelor's degree in Computer Science or equivalent education or experience required. 3 years of experience within the observability space. Preferred Requirements: Experience with web technologies such as HTML, CSS, and JavaScript. Experience with programming / scripting side technologies such as Java, .NET, PHP, Go, Node.js and database. Advance knowledge of Operating Systems (OS) including Windows and Linux. Experience with DevOps or Site Reliability Engineering practices Knowledge with cloud platforms, including AWS, Azure or GCP. Experience with modern technologies like containers, Kubernetes / OpenShift, Serverless functions, and CI/CD pipelines. Experience with automation like Ansible, Puppet, Terraform, etc. Experience in a Presales role Why you will love being a Dynatracer Dynatrace is a leader in unified observability and security. We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. Over 50% of the Fortune 100 companies are current customers of Dynatrace. Compensation and Rewards Mental health supportOur Employee Assistance Program, powered by Telus Health, offers support for you and your family members. Wellness DaysFour company-designated extra paid days off for you to recharge batteries. FlexibilityOur hybrid working model and flexible working hours offer you the flexibility you need. Employee Stock Purchase PlanPurchase company stock () at a discounted price and become a shareholder. Learn & developCompany-wide learning perks, designated team's learning days, and more. Volunteering dayA day of paid volunteer time to support a community or cause you care about. Regular team eventsWe host Global Culture Parties, Family & Friends at Work Day, Global Breakfasts, Green Weeks, Pride Month, and beyond! International vibeMost of our offices and teams are proudly multicultural. English is our shared language, but we embrace and learn from each other's cultures.Rewards vary depending on your employment type. Some benefits and perks also differ by - explore your city to see what's available there. Benefits and work-life perksWe offer best-in-class core rewards, including paid time off, financial security benefits, retirement savings plans, and health insurance. Beyond that, you'll get other benefits and work-life perks designed to make your ride with us even more rewarding.Dynatrace (NYSE: DT) is the leading AI-powered observability and security platform. We're advancing observability for today's digital businesses, helping transform modern digital ecosystems' complexity into powerful business assets.Our AI-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Dynatrace offers simplicity, clarity, and reliability at scale to ensure teams can make informed decisions, minimize downtime, and drive their business forward with confidence.
30/05/2026
Full time
Your role at Dynatrace As a Dynatrace Solution Engineer, you will be a key member of the Dynatrace sales engine and will be responsible for providing excellent technical support to the sales team. You will be the expert on Dynatrace and all facets of Advanced Observability. Within this exciting role, you will be responsible for executing great demos which demonstrate the Dynatrace unique approach in solving the customer's pain, executing and managing POCs onsite and remote, building key relationships with Dynatrace's customers and completing RFIs & RFPs. You will also work across teams including Dynatrace's innovation labs, Dynatrace's Expert Services consultants, CSMs and marketing. About you: To ensure your success as a Solution Engineer at Dynatrace, you need to be an ambitious, confident and self-motivated individual, with previous SE experience or another technical customer facing role. You need to be passionate about innovative technology, technical sales and articulating value to customers and prospects. In addition, we are also looking for: An excellent team player, with the ability to work across all disciplines. Excellent communication and presentation skills, with the ability to communicate technical value into business value. Previous 3 - 5 years of experience with observability or application performance management technologies and techniques. Ability to troubleshoot technical issues to produce a working outcome and be able to manage this process. Ability to manage a number of projects simultaneously, work with a number of different sales people and support other SEs where needed. Must have a strong desire to grow professionally, adapt to an ever-changing environment and are coachable. Must be able to travel up to 30% of the time Responsibilities: Evangelize Dynatrace's product offerings during international trade shows and at key customer account meetings to promote new and expanded business. Partner with sales representatives to identify new sales opportunities as well as incremental sales opportunities within existing accounts. As part of the solution engineering team participate in proof of concept (PoC) creation and cloud architecture discussions, leading the technical solution evaluation portion in support of sales opportunities either directly or through channel partners for multiple POCs. Present Dynatrace's vision to our customers C-suite executives. Provide technical guidance in the Discovery, Solution Evaluation, and Solution Proposal stages of the opportunity sales cycle. Present on-stage demonstrations providing insight and context to our customers during key marketing events. Either at Dynatrace sponsored industry events or partner sponsored events, ensure key demonstrations are delivered by you or a team member at demonstration booths. Gather, qualify and provide feedback from customers to Product Management to improve Dynatrace's market share and meet the market needs. Not only work with internal sales team, but also with partners, supporting their team in the customers and being a technical point of contact for them (trusted advisor/technical coach). Position might be filled at a higher level based on candidate experience. What will help you succeed Minimum Requirements: Bachelor's degree in Computer Science or equivalent education or experience required. 3 years of experience within the observability space. Preferred Requirements: Experience with web technologies such as HTML, CSS, and JavaScript. Experience with programming / scripting side technologies such as Java, .NET, PHP, Go, Node.js and database. Advance knowledge of Operating Systems (OS) including Windows and Linux. Experience with DevOps or Site Reliability Engineering practices Knowledge with cloud platforms, including AWS, Azure or GCP. Experience with modern technologies like containers, Kubernetes / OpenShift, Serverless functions, and CI/CD pipelines. Experience with automation like Ansible, Puppet, Terraform, etc. Experience in a Presales role Why you will love being a Dynatracer Dynatrace is a leader in unified observability and security. We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. Over 50% of the Fortune 100 companies are current customers of Dynatrace. Compensation and Rewards Mental health supportOur Employee Assistance Program, powered by Telus Health, offers support for you and your family members. Wellness DaysFour company-designated extra paid days off for you to recharge batteries. FlexibilityOur hybrid working model and flexible working hours offer you the flexibility you need. Employee Stock Purchase PlanPurchase company stock () at a discounted price and become a shareholder. Learn & developCompany-wide learning perks, designated team's learning days, and more. Volunteering dayA day of paid volunteer time to support a community or cause you care about. Regular team eventsWe host Global Culture Parties, Family & Friends at Work Day, Global Breakfasts, Green Weeks, Pride Month, and beyond! International vibeMost of our offices and teams are proudly multicultural. English is our shared language, but we embrace and learn from each other's cultures.Rewards vary depending on your employment type. Some benefits and perks also differ by - explore your city to see what's available there. Benefits and work-life perksWe offer best-in-class core rewards, including paid time off, financial security benefits, retirement savings plans, and health insurance. Beyond that, you'll get other benefits and work-life perks designed to make your ride with us even more rewarding.Dynatrace (NYSE: DT) is the leading AI-powered observability and security platform. We're advancing observability for today's digital businesses, helping transform modern digital ecosystems' complexity into powerful business assets.Our AI-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Dynatrace offers simplicity, clarity, and reliability at scale to ensure teams can make informed decisions, minimize downtime, and drive their business forward with confidence.
Apply now Job no: 564969 Work type: Full time Site: Redditch Categories: IT Location: Worcestershire Salary: Competitive salary + Car allowance Business Area: Halfords Support Centre About us Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We're a place for cocreators: people who want to make a real impact, take ownership and be part of something that's still evolving. Technology at Halfords is at a turning point. We're modernising our foundations, sharpening our delivery, and ensuring every technology decision is connected to real commercial and customer outcomes. We're looking for people who act as trusted advisors to the business, take end-to-end accountability for outcomes, and can balance pace with long term architectural integrity. Innovation here means practical, scalable solutions, not ideas that stay on whiteboards. Halfords operates a hybrid working policy - this position will be based 3 days per week at our support centre in Redditch, West Midlands. About the role As Network & Telephony Lead within our Technology Infrastructure function, you'll take full ownership of the network and telephony estate across our corporate, retail, and garage locations. With a Juniper SD-WAN deployment in its final stages, a WiFi modernisation programme to drive forward, and a telephony estate spanning Teams Phone Direct Routing and a customer facing contact centre platform, there's plenty of substance to get into from day one. Day to day, you'll oversee WAN, LAN, SD-WAN, WiFi, and site connectivity across a geographically distributed estate, own the PSTN and Direct Routing layer underpinning Teams Phone, and maintain the contact centre telephony platform. You'll co own network security alongside the Head of Information Security and manage the outsourced service provider, setting clear performance expectations and driving continuous improvement against agreed outcomes. This is a hands on technical leadership role with real breadth, spanning infrastructure delivery, supplier management, and cross functional collaboration. If you have deep network expertise, experience completing large scale deployment programmes in live operational environments, and the confidence to hold an outsourced partner to account, this is a role where the scope and pace will keep things genuinely interesting. Key responsibilities Complete the global Juniper SD-WAN deployment, driving the programme to a controlled close, ensuring all sites are fully transitioned and the platform is handed into a stable operational state with appropriate runbooks, monitoring, and support processes Own and operate the full network estate across all corporate, retail, and garage locations, covering WAN, LAN, SD-WAN, WiFi, and site connectivity, ensuring reliability and performance across a diverse, geographically distributed estate Lead the WiFi modernisation programme, assessing remaining legacy wireless infrastructure, building a prioritised refresh roadmap, and delivering upgrades in a planned and minimally disruptive way Own the PSTN and Direct Routing connectivity layer for Teams Phone, working alongside the Modern Workplace Lead to ensure the telephony infrastructure is reliable and correctly integrated Own the contact centre telephony platform, maintaining availability and performance, and managing the outsourced provider relationship Co own network security with the Head of Information Security, implementing and maintaining firewall policy, network segmentation, VLAN design, and remote access controls Manage the outsourced network and telephony service provider, holding the partner accountable for service quality and driving continuous improvement against agreed outcomes Define network and connectivity requirements in partnership with Procurement and collaborate with the Cloud & Hosting Lead on cloud network architecture and connectivity standards About you Deep, hands on technical expertise across WAN, LAN, WiFi, and SD WAN, with proven experience designing, deploying, and operating enterprise network infrastructure in multi site, geographically distributed environments Demonstrable experience with Juniper networking platforms, including SD WAN, with the ability to close out a global deployment and transition it into a stable BAU model Solid understanding of network security principles, including firewall policy management, network segmentation, VLAN design, and remote access controls Proven experience managing PSTN connectivity and Direct Routing for Microsoft Teams Phone, with a clear understanding of the boundary between infrastructure and platform configuration Experience owning or managing a contact centre telephony platform, including supplier management and operational performance oversight Proven ability to manage a fully outsourced network or telephony service provider, including SLA ownership, escalation, and driving service improvement Experience leading network infrastructure improvement programmes in live operational environments, with the ability to sequence and deliver change without disrupting the business Familiarity with cloud networking concepts such as Azure Virtual Network or ExpressRoute is advantageous, as is experience with network monitoring and observability tooling Experience in UK retail, omnichannel, or multi site operational environments would be a bonus, though not essential A fair and competitive salary evaluated against market data, car allowance, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave. Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. We offer hybrid working with a blend of working in our Support Centre and from home. You will have access to a wealth of employee discounts across the Halfords suite of products and services. Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords. Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family. Note: Halfords operates a hybrid working policy - this position will be based 3 days per week at our support centre in Redditch, West Midlands.
30/05/2026
Full time
Apply now Job no: 564969 Work type: Full time Site: Redditch Categories: IT Location: Worcestershire Salary: Competitive salary + Car allowance Business Area: Halfords Support Centre About us Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We're a place for cocreators: people who want to make a real impact, take ownership and be part of something that's still evolving. Technology at Halfords is at a turning point. We're modernising our foundations, sharpening our delivery, and ensuring every technology decision is connected to real commercial and customer outcomes. We're looking for people who act as trusted advisors to the business, take end-to-end accountability for outcomes, and can balance pace with long term architectural integrity. Innovation here means practical, scalable solutions, not ideas that stay on whiteboards. Halfords operates a hybrid working policy - this position will be based 3 days per week at our support centre in Redditch, West Midlands. About the role As Network & Telephony Lead within our Technology Infrastructure function, you'll take full ownership of the network and telephony estate across our corporate, retail, and garage locations. With a Juniper SD-WAN deployment in its final stages, a WiFi modernisation programme to drive forward, and a telephony estate spanning Teams Phone Direct Routing and a customer facing contact centre platform, there's plenty of substance to get into from day one. Day to day, you'll oversee WAN, LAN, SD-WAN, WiFi, and site connectivity across a geographically distributed estate, own the PSTN and Direct Routing layer underpinning Teams Phone, and maintain the contact centre telephony platform. You'll co own network security alongside the Head of Information Security and manage the outsourced service provider, setting clear performance expectations and driving continuous improvement against agreed outcomes. This is a hands on technical leadership role with real breadth, spanning infrastructure delivery, supplier management, and cross functional collaboration. If you have deep network expertise, experience completing large scale deployment programmes in live operational environments, and the confidence to hold an outsourced partner to account, this is a role where the scope and pace will keep things genuinely interesting. Key responsibilities Complete the global Juniper SD-WAN deployment, driving the programme to a controlled close, ensuring all sites are fully transitioned and the platform is handed into a stable operational state with appropriate runbooks, monitoring, and support processes Own and operate the full network estate across all corporate, retail, and garage locations, covering WAN, LAN, SD-WAN, WiFi, and site connectivity, ensuring reliability and performance across a diverse, geographically distributed estate Lead the WiFi modernisation programme, assessing remaining legacy wireless infrastructure, building a prioritised refresh roadmap, and delivering upgrades in a planned and minimally disruptive way Own the PSTN and Direct Routing connectivity layer for Teams Phone, working alongside the Modern Workplace Lead to ensure the telephony infrastructure is reliable and correctly integrated Own the contact centre telephony platform, maintaining availability and performance, and managing the outsourced provider relationship Co own network security with the Head of Information Security, implementing and maintaining firewall policy, network segmentation, VLAN design, and remote access controls Manage the outsourced network and telephony service provider, holding the partner accountable for service quality and driving continuous improvement against agreed outcomes Define network and connectivity requirements in partnership with Procurement and collaborate with the Cloud & Hosting Lead on cloud network architecture and connectivity standards About you Deep, hands on technical expertise across WAN, LAN, WiFi, and SD WAN, with proven experience designing, deploying, and operating enterprise network infrastructure in multi site, geographically distributed environments Demonstrable experience with Juniper networking platforms, including SD WAN, with the ability to close out a global deployment and transition it into a stable BAU model Solid understanding of network security principles, including firewall policy management, network segmentation, VLAN design, and remote access controls Proven experience managing PSTN connectivity and Direct Routing for Microsoft Teams Phone, with a clear understanding of the boundary between infrastructure and platform configuration Experience owning or managing a contact centre telephony platform, including supplier management and operational performance oversight Proven ability to manage a fully outsourced network or telephony service provider, including SLA ownership, escalation, and driving service improvement Experience leading network infrastructure improvement programmes in live operational environments, with the ability to sequence and deliver change without disrupting the business Familiarity with cloud networking concepts such as Azure Virtual Network or ExpressRoute is advantageous, as is experience with network monitoring and observability tooling Experience in UK retail, omnichannel, or multi site operational environments would be a bonus, though not essential A fair and competitive salary evaluated against market data, car allowance, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave. Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. We offer hybrid working with a blend of working in our Support Centre and from home. You will have access to a wealth of employee discounts across the Halfords suite of products and services. Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords. Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family. Note: Halfords operates a hybrid working policy - this position will be based 3 days per week at our support centre in Redditch, West Midlands.
Principal Service Delivery Manager, South Based Roc Technologies delivers secure, transformational IT solutions across the UK, combining resilient infrastructure, advanced cyber security, intelligent automation, and modern cloud services. Our services are supported by a 24/7 Managed Services Operations Centre and backed by industry-leading security accreditations. As a Principal Service Delivery Manager, you will be a senior leader responsible for the overall health, success, and growth of strategic customer relationships. Acting as a trusted advisor, you will ensure services are delivered effectively, customers realise value, and long-term satisfaction and retention are achieved. This is a high-impact role for someone who thrives at the intersection of service delivery, customer success, and relationship management. Key Responsibilities Build and maintain strong, senior-level customer relationships. Own the end-to-end success of strategic and business critical customers. Ensure services meet contractual commitments, SLAs, and customer expectations. Lead and manage onsite service teams. Drive customer satisfaction, retention, and advocacy. Identify service risks, issues, improvement opportunities, and growth potential. Manage customer escalations to timely resolution. Report on service performance, customer health, KPIs, and SLAs. Collaborate cross functionally to deliver continual service improvement. Contribute to account strategy, communications, and business development. Champion a "Our Customer, One Roc" culture and coaching mindset. Essential Skills & Experience 5+ years' experience in IT service management or large-scale IT service delivery. Strong stakeholder management, including C suite engagement. Experience leading or coaching teams. Excellent communication, organisation, and customer focused skills. Comfortable in fast paced, high pressure environments. Eligible and willing to obtain Security Clearance. Desirable Experience working for a Managed Service Provider (MSP). Strong understanding of enterprise technologies. Experience driving operational or process improvements. Who You Are Customer focused, proactive, and solutions driven. Resilient, adaptable, and commercially aware. A collaborative leader with a strong "One Roc" mindset.
30/05/2026
Full time
Principal Service Delivery Manager, South Based Roc Technologies delivers secure, transformational IT solutions across the UK, combining resilient infrastructure, advanced cyber security, intelligent automation, and modern cloud services. Our services are supported by a 24/7 Managed Services Operations Centre and backed by industry-leading security accreditations. As a Principal Service Delivery Manager, you will be a senior leader responsible for the overall health, success, and growth of strategic customer relationships. Acting as a trusted advisor, you will ensure services are delivered effectively, customers realise value, and long-term satisfaction and retention are achieved. This is a high-impact role for someone who thrives at the intersection of service delivery, customer success, and relationship management. Key Responsibilities Build and maintain strong, senior-level customer relationships. Own the end-to-end success of strategic and business critical customers. Ensure services meet contractual commitments, SLAs, and customer expectations. Lead and manage onsite service teams. Drive customer satisfaction, retention, and advocacy. Identify service risks, issues, improvement opportunities, and growth potential. Manage customer escalations to timely resolution. Report on service performance, customer health, KPIs, and SLAs. Collaborate cross functionally to deliver continual service improvement. Contribute to account strategy, communications, and business development. Champion a "Our Customer, One Roc" culture and coaching mindset. Essential Skills & Experience 5+ years' experience in IT service management or large-scale IT service delivery. Strong stakeholder management, including C suite engagement. Experience leading or coaching teams. Excellent communication, organisation, and customer focused skills. Comfortable in fast paced, high pressure environments. Eligible and willing to obtain Security Clearance. Desirable Experience working for a Managed Service Provider (MSP). Strong understanding of enterprise technologies. Experience driving operational or process improvements. Who You Are Customer focused, proactive, and solutions driven. Resilient, adaptable, and commercially aware. A collaborative leader with a strong "One Roc" mindset.
Apply now Job no: 564969 Work type: Full time Site: Redditch Categories: IT Location: Worcestershire About us Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We're a place for cocreators: people who want to make a real impact, take ownership and be part of something that's still evolving. Technology at Halfords is at a turning point. We're modernising our foundations, sharpening our delivery, and ensuring every technology decision is connected to real commercial and customer outcomes. We're looking for people who act as trusted advisors to the business, take end-to-end accountability for outcomes, and can balance pace with long-term architectural integrity. Innovation here means practical, scalable solutions, not ideas that stay on whiteboards. Halfords operates a hybrid working policy - this position will be based 3 days per week at our support centre in Redditch, West Midlands. About the role As Network & Telephony Lead within our Technology Infrastructure function, you'll take full ownership of the network and telephony estate across our corporate, retail, and garage locations. With a Juniper SD-WAN deployment in its final stages, a WiFi modernisation programme to drive forward, and a telephony estate spanning Teams Phone Direct Routing and a customer facing contact centre platform, there's plenty of substance to get into from day one. Day to day, you'll oversee WAN, LAN, SD-WAN, WiFi, and site connectivity across a geographically distributed estate, own the PSTN and Direct Routing layer underpinning Teams Phone, and maintain the contact centre telephony platform. You'll co own network security alongside the Head of Information Security and manage the outsourced service provider, setting clear performance expectations and driving continuous improvement against agreed outcomes. This is a hands on technical leadership role with real breadth, spanning infrastructure delivery, supplier management, and cross functional collaboration. If you have deep network expertise, experience completing large scale deployment programmes in live operational environments, and the confidence to hold an outsourced partner to account, this is a role where the scope and pace will keep things genuinely interesting. Key responsibilities Complete the global Juniper SD WAN deployment, driving the programme to a controlled close, ensuring all sites are fully transitioned and the platform is handed into a stable operational state with appropriate runbooks, monitoring, and support processes Own and operate the full network estate across all corporate, retail, and garage locations, covering WAN, LAN, SD WAN, WiFi, and site connectivity, ensuring reliability and performance across a diverse, geographically distributed estate Lead the WiFi modernisation programme, assessing remaining legacy wireless infrastructure, building a prioritised refresh roadmap, and delivering upgrades in a planned and minimally disruptive way Own the PSTN and Direct Routing connectivity layer for Teams Phone, working alongside the Modern Workplace Lead to ensure the telephony infrastructure is reliable and correctly integrated Own the contact centre telephony platform, maintaining availability and performance, and managing the outsourced provider relationship Co own network security with the Head of Information Security, implementing and maintaining firewall policy, network segmentation, VLAN design, and remote access controls Manage the outsourced network and telephony service provider, holding the partner accountable for service quality and driving continuous improvement against agreed outcomes Define network and connectivity requirements in partnership with Procurement and collaborate with the Cloud & Hosting Lead on cloud network architecture and connectivity standards About you Deep, hands on technical expertise across WAN, LAN, WiFi, and SD WAN, with proven experience designing, deploying, and operating enterprise network infrastructure in multi site, geographically distributed environments Demonstrable experience with Juniper networking platforms, including SD WAN, with the ability to close out a global deployment and transition it into a stable BAU model Solid understanding of network security principles, including firewall policy management, network segmentation, VLAN design, and remote access controls Proven experience managing PSTN connectivity and Direct Routing for Microsoft Teams Phone, with a clear understanding of the boundary between infrastructure and platform configuration Experience owning or managing a contact centre telephony platform, including supplier management and operational performance oversight Proven ability to manage a fully outsourced network or telephony service provider, including SLA ownership, escalation, and driving service improvement Experience leading network infrastructure improvement programmes in live operational environments, with the ability to sequence and deliver change without disrupting the business Familiarity with cloud networking concepts such as Azure Virtual Network or ExpressRoute is advantageous, as is experience with network monitoring and observability tooling Experience in UK retail, omnichannel, or multi site operational environments would be a bonus, though not essential A fair and competitive salary evaluated against market data, car allowance, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave. Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. We offer hybrid working with a blend of working in our Support Centre and from home. You will have access to a wealth of employee discounts across the Halfords suite of products and services. Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords. We are an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family. Advertised: 29 Apr 2026 GMT Daylight Time Applications close:
30/05/2026
Full time
Apply now Job no: 564969 Work type: Full time Site: Redditch Categories: IT Location: Worcestershire About us Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We're a place for cocreators: people who want to make a real impact, take ownership and be part of something that's still evolving. Technology at Halfords is at a turning point. We're modernising our foundations, sharpening our delivery, and ensuring every technology decision is connected to real commercial and customer outcomes. We're looking for people who act as trusted advisors to the business, take end-to-end accountability for outcomes, and can balance pace with long-term architectural integrity. Innovation here means practical, scalable solutions, not ideas that stay on whiteboards. Halfords operates a hybrid working policy - this position will be based 3 days per week at our support centre in Redditch, West Midlands. About the role As Network & Telephony Lead within our Technology Infrastructure function, you'll take full ownership of the network and telephony estate across our corporate, retail, and garage locations. With a Juniper SD-WAN deployment in its final stages, a WiFi modernisation programme to drive forward, and a telephony estate spanning Teams Phone Direct Routing and a customer facing contact centre platform, there's plenty of substance to get into from day one. Day to day, you'll oversee WAN, LAN, SD-WAN, WiFi, and site connectivity across a geographically distributed estate, own the PSTN and Direct Routing layer underpinning Teams Phone, and maintain the contact centre telephony platform. You'll co own network security alongside the Head of Information Security and manage the outsourced service provider, setting clear performance expectations and driving continuous improvement against agreed outcomes. This is a hands on technical leadership role with real breadth, spanning infrastructure delivery, supplier management, and cross functional collaboration. If you have deep network expertise, experience completing large scale deployment programmes in live operational environments, and the confidence to hold an outsourced partner to account, this is a role where the scope and pace will keep things genuinely interesting. Key responsibilities Complete the global Juniper SD WAN deployment, driving the programme to a controlled close, ensuring all sites are fully transitioned and the platform is handed into a stable operational state with appropriate runbooks, monitoring, and support processes Own and operate the full network estate across all corporate, retail, and garage locations, covering WAN, LAN, SD WAN, WiFi, and site connectivity, ensuring reliability and performance across a diverse, geographically distributed estate Lead the WiFi modernisation programme, assessing remaining legacy wireless infrastructure, building a prioritised refresh roadmap, and delivering upgrades in a planned and minimally disruptive way Own the PSTN and Direct Routing connectivity layer for Teams Phone, working alongside the Modern Workplace Lead to ensure the telephony infrastructure is reliable and correctly integrated Own the contact centre telephony platform, maintaining availability and performance, and managing the outsourced provider relationship Co own network security with the Head of Information Security, implementing and maintaining firewall policy, network segmentation, VLAN design, and remote access controls Manage the outsourced network and telephony service provider, holding the partner accountable for service quality and driving continuous improvement against agreed outcomes Define network and connectivity requirements in partnership with Procurement and collaborate with the Cloud & Hosting Lead on cloud network architecture and connectivity standards About you Deep, hands on technical expertise across WAN, LAN, WiFi, and SD WAN, with proven experience designing, deploying, and operating enterprise network infrastructure in multi site, geographically distributed environments Demonstrable experience with Juniper networking platforms, including SD WAN, with the ability to close out a global deployment and transition it into a stable BAU model Solid understanding of network security principles, including firewall policy management, network segmentation, VLAN design, and remote access controls Proven experience managing PSTN connectivity and Direct Routing for Microsoft Teams Phone, with a clear understanding of the boundary between infrastructure and platform configuration Experience owning or managing a contact centre telephony platform, including supplier management and operational performance oversight Proven ability to manage a fully outsourced network or telephony service provider, including SLA ownership, escalation, and driving service improvement Experience leading network infrastructure improvement programmes in live operational environments, with the ability to sequence and deliver change without disrupting the business Familiarity with cloud networking concepts such as Azure Virtual Network or ExpressRoute is advantageous, as is experience with network monitoring and observability tooling Experience in UK retail, omnichannel, or multi site operational environments would be a bonus, though not essential A fair and competitive salary evaluated against market data, car allowance, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave. Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. We offer hybrid working with a blend of working in our Support Centre and from home. You will have access to a wealth of employee discounts across the Halfords suite of products and services. Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords. We are an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family. Advertised: 29 Apr 2026 GMT Daylight Time Applications close:
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Management Director to manage one of our largest financial services clients, specifically their new flagship headquarters in London Canary Wharf, a building comprising of critical infrastructure and high-profile client facing areas which will go live in mid 2026. Leading up to go live, the FM Director will be responsible for mobilising the FM services, working alongside the existing mobilisation team, and FM and engineering teams. The FM Director will be responsible for operational delivery and commercial performance, managing customer relationships and acting as a trusted advisor for our client and account leadership team for the UK&I portfolio. Key Tasks and Responsibilities Understand client objectives and business strategy and develop own strategic plans/objectives to meet these needs. Manage all CBRE service lines including soft and hard services, and hold overall responsibility for CBRE's services in the building being compliant with the contract and all relevant standards/regulations/legislation. Act as trusted partner and advisor to client and supporting cross regional alignment on best practice, strategy, risk mitigation and other operational deliverables. Ensure prompt and professional response to client escalations. Accountable for the successful and timely delivery of CBRE scope of work across all FM services for UKI sites. Ensure KPIs and SLAs are achieved, with particular focus on critical infrastructure and uptime. Interrogate performance metrics and use the data to manage effectively against the contract. Work with SMEs to understand, communicate and address risks, defects and issues. Ensure that the Innovation and Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client. Responsible for compliance to all QHSE and relevant company and client policies. Oversight and understanding of all our client's portfolio changes and Project works, to identify risks and opportunities, and assure themselves of effective implementation. This includes working with real estate to support portfolio changes. Accountable for timely and accurate financial planning and ongoing financial performance. Provide required client and company reporting in a timely manner. To facilitate cross-regional communication and be a member of the Senior Management Team in UKI. Provides leadership and management to direct reports and other relevant stakeholders. Ensure team development and training to ensure a competent and motivated team. To provide local oversight of vendor management activities, closely liaising with other CBRE stakeholders. To liaise and engage with external social & community committees as necessary, seeking to build and maintain excellent relationships and to act as a focal point of reference for corporate real estate services. To promote effective working relationships across all stakeholders, supporting the fully integrated model. To identify operational and commercial risks and opportunities, and effectively and taken any required actions. Education Educated to degree level or equivalent. Membership of a recognised professional institution. Project management experience within the building services and real estate sector. Skills Strong PC skills, MS Office Self-motivated and resourceful Excellent written and verbal communication skills. Strong organisational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues. Knowledge Knowledge of hard and soft services, including critical engineering environments, loading bay management, facility management, workplace/community managers, etc. Knowledge of Smart FM / Intelligent Buildings, use cases, and their application in facilities management. Experience At least 10 years FM experience as a senior manager, ideally with a global organisation from the Financial and Professional Services sector. A successful track record of operating at a strategic level, building strong client relationships and delivery financial business target. Experience of managing fully integrated FM including hard and soft services. Experience of managing direct reports in a relevant environment. Customer services experience and the ability to communicate at all levels Proven account management experience, including full P&L responsibility. Aptitude Have a positive and proactive approach to work, able to work upon their own initiative and as part of a large account team. Willingness to provide on call support out of hours and manage a 24x7 operational management capability with vendors. Self-motivated and goal orientated with ability to prioritise own and other's workloads. Core Competencies Must be a team player who leads by example, committed to working in a quality and professional environment. Expected to take an active role in supporting other members of the account team. Ability to work under pressure and to strict timescales Role model CBRE RISE values Strong people management skills Strong PC skills, MS Office Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
30/05/2026
Full time
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Management Director to manage one of our largest financial services clients, specifically their new flagship headquarters in London Canary Wharf, a building comprising of critical infrastructure and high-profile client facing areas which will go live in mid 2026. Leading up to go live, the FM Director will be responsible for mobilising the FM services, working alongside the existing mobilisation team, and FM and engineering teams. The FM Director will be responsible for operational delivery and commercial performance, managing customer relationships and acting as a trusted advisor for our client and account leadership team for the UK&I portfolio. Key Tasks and Responsibilities Understand client objectives and business strategy and develop own strategic plans/objectives to meet these needs. Manage all CBRE service lines including soft and hard services, and hold overall responsibility for CBRE's services in the building being compliant with the contract and all relevant standards/regulations/legislation. Act as trusted partner and advisor to client and supporting cross regional alignment on best practice, strategy, risk mitigation and other operational deliverables. Ensure prompt and professional response to client escalations. Accountable for the successful and timely delivery of CBRE scope of work across all FM services for UKI sites. Ensure KPIs and SLAs are achieved, with particular focus on critical infrastructure and uptime. Interrogate performance metrics and use the data to manage effectively against the contract. Work with SMEs to understand, communicate and address risks, defects and issues. Ensure that the Innovation and Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client. Responsible for compliance to all QHSE and relevant company and client policies. Oversight and understanding of all our client's portfolio changes and Project works, to identify risks and opportunities, and assure themselves of effective implementation. This includes working with real estate to support portfolio changes. Accountable for timely and accurate financial planning and ongoing financial performance. Provide required client and company reporting in a timely manner. To facilitate cross-regional communication and be a member of the Senior Management Team in UKI. Provides leadership and management to direct reports and other relevant stakeholders. Ensure team development and training to ensure a competent and motivated team. To provide local oversight of vendor management activities, closely liaising with other CBRE stakeholders. To liaise and engage with external social & community committees as necessary, seeking to build and maintain excellent relationships and to act as a focal point of reference for corporate real estate services. To promote effective working relationships across all stakeholders, supporting the fully integrated model. To identify operational and commercial risks and opportunities, and effectively and taken any required actions. Education Educated to degree level or equivalent. Membership of a recognised professional institution. Project management experience within the building services and real estate sector. Skills Strong PC skills, MS Office Self-motivated and resourceful Excellent written and verbal communication skills. Strong organisational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues. Knowledge Knowledge of hard and soft services, including critical engineering environments, loading bay management, facility management, workplace/community managers, etc. Knowledge of Smart FM / Intelligent Buildings, use cases, and their application in facilities management. Experience At least 10 years FM experience as a senior manager, ideally with a global organisation from the Financial and Professional Services sector. A successful track record of operating at a strategic level, building strong client relationships and delivery financial business target. Experience of managing fully integrated FM including hard and soft services. Experience of managing direct reports in a relevant environment. Customer services experience and the ability to communicate at all levels Proven account management experience, including full P&L responsibility. Aptitude Have a positive and proactive approach to work, able to work upon their own initiative and as part of a large account team. Willingness to provide on call support out of hours and manage a 24x7 operational management capability with vendors. Self-motivated and goal orientated with ability to prioritise own and other's workloads. Core Competencies Must be a team player who leads by example, committed to working in a quality and professional environment. Expected to take an active role in supporting other members of the account team. Ability to work under pressure and to strict timescales Role model CBRE RISE values Strong people management skills Strong PC skills, MS Office Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world's most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. The Tripadvisor Experiences Engineering team is distributed across Europe and is responsible for the Tripadvisor mobile apps and all their supporting infrastructure. We run the systems that help operators build their businesses and those which enable third parties to utilise our inventory. We provide the tools which help our customer services team provide world class service to travellers and operators internationally. About the Role We're looking for a Senior Software Engineer to join our fast-growing team. This role is open to candidates based within a commutable distance (generally up to 1.5 hours) of our Oxford office. We embrace flexibility in where and how work gets done and also value meaningful in-person moments to connect and collaborate. You can expect a remote-first working model with periodic in-person gatherings at your closest office for team connection, planning, or other key moments. At Tripadvisor our Engineers are versatile and enjoy working on a variety of technical challenges. This is a full-stack position in which you will be working mostly on the backend with some front end projects from time to time. Within Tripadvisor we have a fun and friendly environment where the key objective is getting things done. Working closely alongside product managers and designers, our engineers are part of the full process from software design, to code, to test, to deployment and back again. Most of our engineers release code to production every few days and we have a daily release cycle. Tripadvisor's web stack includes Java, React, Typescript, GraphQL, Kubernetes, SQL and NoSQL databases, and runs on AWS. You don't need to have experience with everything listed and will be able to complete coding languages in any language of your choice. You do need to be hungry to learn and will learn our tech stack on the job, if you don't know it already. Perks of Working at Tripadvisor Competitive compensation packages, including base salary, annual bonus, and more. "Work your way"with flexibility to suit your lifestyle. We take a remote-friendly approach to collaboration, with the option to join on-site as often as you'd like in select locations. Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. Donation matching. Give back? Give more! We match qualifying charitable donations annually. Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. Travel perks. We believe that travel is employee development, so we provide discounts and more. Employee assistance program. We're here for you with resources and programs to help you through life's challenges. Health benefits. We offer great coverage and competitive premiums. Traveller first: We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. Execution is our edge: We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else's problem and finish what can be done today, knowing tomorrow will bring fresh challenges. We succeed together: The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or recruiting process, please make sure to reach out to your individual recruiter or our team at .
30/05/2026
Full time
The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world's most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. The Tripadvisor Experiences Engineering team is distributed across Europe and is responsible for the Tripadvisor mobile apps and all their supporting infrastructure. We run the systems that help operators build their businesses and those which enable third parties to utilise our inventory. We provide the tools which help our customer services team provide world class service to travellers and operators internationally. About the Role We're looking for a Senior Software Engineer to join our fast-growing team. This role is open to candidates based within a commutable distance (generally up to 1.5 hours) of our Oxford office. We embrace flexibility in where and how work gets done and also value meaningful in-person moments to connect and collaborate. You can expect a remote-first working model with periodic in-person gatherings at your closest office for team connection, planning, or other key moments. At Tripadvisor our Engineers are versatile and enjoy working on a variety of technical challenges. This is a full-stack position in which you will be working mostly on the backend with some front end projects from time to time. Within Tripadvisor we have a fun and friendly environment where the key objective is getting things done. Working closely alongside product managers and designers, our engineers are part of the full process from software design, to code, to test, to deployment and back again. Most of our engineers release code to production every few days and we have a daily release cycle. Tripadvisor's web stack includes Java, React, Typescript, GraphQL, Kubernetes, SQL and NoSQL databases, and runs on AWS. You don't need to have experience with everything listed and will be able to complete coding languages in any language of your choice. You do need to be hungry to learn and will learn our tech stack on the job, if you don't know it already. Perks of Working at Tripadvisor Competitive compensation packages, including base salary, annual bonus, and more. "Work your way"with flexibility to suit your lifestyle. We take a remote-friendly approach to collaboration, with the option to join on-site as often as you'd like in select locations. Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. Donation matching. Give back? Give more! We match qualifying charitable donations annually. Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. Travel perks. We believe that travel is employee development, so we provide discounts and more. Employee assistance program. We're here for you with resources and programs to help you through life's challenges. Health benefits. We offer great coverage and competitive premiums. Traveller first: We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. Execution is our edge: We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else's problem and finish what can be done today, knowing tomorrow will bring fresh challenges. We succeed together: The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or recruiting process, please make sure to reach out to your individual recruiter or our team at .
About Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de coding makeup applications for everyone, everywhere, with an easy to use, easy to choose, easy to gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen. Today, Charlotte Tilbury Beauty is a truly global business, delivering market leading growth, innovative retail and product launches fuelled by industry leading tech - all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of our success and help drive our limitless ambitions. About the role We are seeking an experienced and highly organised indirect Corporate Services & Facilities Procurement Manager to join our team. As a Category Manager, you will play a crucial role in streamlining our Professional Services and Facilities procurement process, ensuring cost effectiveness, and strategic sourcing. You will collaborate with various departments to understand requirements from around the business, evaluate supplier options, negotiate contracts, and ensure timely delivery of goods and services. Typical projects and desired experience might include, but are not limited to: HR - Recruitment agencies, temps, employee benefits, payroll systems, private medical insurance; FM - Property Leasing (non retail), retail operations, maintenance; Consultancy - Management consultants, legal/finance services; Travel & Expenses - Travel management (corporate & events), route deals, hotel room/car rental/travel insurance; Financial Services - Banking partnerships, treasury services, insurance, auditing/accounting services. As a Procurement Manager - Professional Services you will 1. Developing Procurement Strategies - The Professional Services Procurement Manager is responsible for developing and implementing procurement strategies that align with the organisation's goals and objectives. This includes identifying opportunities for cost savings, supplier consolidation, and process improvements. 2. Sourcing and Vendor Management - This role involves identifying potential service providers, evaluating their capabilities, negotiating contracts, and managing ongoing relationships. The Procurement Manager must ensure that vendors meet quality standards, compliance requirements, and deliver services on time and within budget. 3. Market Research and Supplier Evaluation - Conduct market research to stay informed about industry trends, pricing, and new service offerings. The Supplier Evaluation is based on criteria such as service quality, pricing, reputation, and financial stability. 4. Contract Negotiation - The Procurement Manager is responsible for negotiating contracts with service providers to secure favourable terms and conditions for the organisation. This includes pricing, service levels, performance metrics, intellectual property rights, termination clauses, and other key provisions. 5. Stakeholder Engagement - The Professional Services Procurement Manager collaborates with internal stakeholders such as project managers, department heads, and legal teams to understand their service requirements and align procurement activities with business needs. They act as a trusted advisor to stakeholders, providing guidance on procurement best practices. 6. Compliance and Risk Management - Ensuring compliance with company policies, industry regulations, and ethical standards is a critical aspect of this role. The Procurement Manager must assess and mitigate risks associated with vendor relationships, contracts, and service delivery. 7. Performance Monitoring and Continuous Improvement - The Professional Services Procurement Manager monitors vendor performance, tracks key performance indicators, and addresses any issues or disputes that may arise during the contract term. They also drive continuous improvement initiatives to enhance the efficiency and effectiveness of the procurement process. Who you will work with Procurement Team, Wider Business, etc. About you Bachelor's degree in supply chain management, business administration, or a related field. A relevant certification would be an asset. Proven experience in procurement or a similar role, with a strong understanding of Professional Services. In depth knowledge of procurement principles, practices, and strategies. Strong negotiation and contract management skills, with the ability to build and maintain relationships with suppliers and stakeholders. Excellent organisational and time management abilities, with a keen eye for details. Proficient in using procurement software and tools to streamline processes and generate reports. Effective communication and interpersonal skills, with the ability to collaborate with cross functional teams. Familiarity with ethical sourcing and sustainable procurement practices is preferred. Knowledge and experience of any procurement sourcing tool is a plus. Travel Management Experience is desirable. Why join us? Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves. We're a hybrid model with flexibility, allowing you to work how best suits you. 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday. Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey. Financial security and planning with our pension and life assurance for all. Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues. Bring your furry friend to work with you on our allocated dog friendly days and spaces. And not to forget our generous product discount and gifting! At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.
30/05/2026
Full time
About Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de coding makeup applications for everyone, everywhere, with an easy to use, easy to choose, easy to gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen. Today, Charlotte Tilbury Beauty is a truly global business, delivering market leading growth, innovative retail and product launches fuelled by industry leading tech - all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of our success and help drive our limitless ambitions. About the role We are seeking an experienced and highly organised indirect Corporate Services & Facilities Procurement Manager to join our team. As a Category Manager, you will play a crucial role in streamlining our Professional Services and Facilities procurement process, ensuring cost effectiveness, and strategic sourcing. You will collaborate with various departments to understand requirements from around the business, evaluate supplier options, negotiate contracts, and ensure timely delivery of goods and services. Typical projects and desired experience might include, but are not limited to: HR - Recruitment agencies, temps, employee benefits, payroll systems, private medical insurance; FM - Property Leasing (non retail), retail operations, maintenance; Consultancy - Management consultants, legal/finance services; Travel & Expenses - Travel management (corporate & events), route deals, hotel room/car rental/travel insurance; Financial Services - Banking partnerships, treasury services, insurance, auditing/accounting services. As a Procurement Manager - Professional Services you will 1. Developing Procurement Strategies - The Professional Services Procurement Manager is responsible for developing and implementing procurement strategies that align with the organisation's goals and objectives. This includes identifying opportunities for cost savings, supplier consolidation, and process improvements. 2. Sourcing and Vendor Management - This role involves identifying potential service providers, evaluating their capabilities, negotiating contracts, and managing ongoing relationships. The Procurement Manager must ensure that vendors meet quality standards, compliance requirements, and deliver services on time and within budget. 3. Market Research and Supplier Evaluation - Conduct market research to stay informed about industry trends, pricing, and new service offerings. The Supplier Evaluation is based on criteria such as service quality, pricing, reputation, and financial stability. 4. Contract Negotiation - The Procurement Manager is responsible for negotiating contracts with service providers to secure favourable terms and conditions for the organisation. This includes pricing, service levels, performance metrics, intellectual property rights, termination clauses, and other key provisions. 5. Stakeholder Engagement - The Professional Services Procurement Manager collaborates with internal stakeholders such as project managers, department heads, and legal teams to understand their service requirements and align procurement activities with business needs. They act as a trusted advisor to stakeholders, providing guidance on procurement best practices. 6. Compliance and Risk Management - Ensuring compliance with company policies, industry regulations, and ethical standards is a critical aspect of this role. The Procurement Manager must assess and mitigate risks associated with vendor relationships, contracts, and service delivery. 7. Performance Monitoring and Continuous Improvement - The Professional Services Procurement Manager monitors vendor performance, tracks key performance indicators, and addresses any issues or disputes that may arise during the contract term. They also drive continuous improvement initiatives to enhance the efficiency and effectiveness of the procurement process. Who you will work with Procurement Team, Wider Business, etc. About you Bachelor's degree in supply chain management, business administration, or a related field. A relevant certification would be an asset. Proven experience in procurement or a similar role, with a strong understanding of Professional Services. In depth knowledge of procurement principles, practices, and strategies. Strong negotiation and contract management skills, with the ability to build and maintain relationships with suppliers and stakeholders. Excellent organisational and time management abilities, with a keen eye for details. Proficient in using procurement software and tools to streamline processes and generate reports. Effective communication and interpersonal skills, with the ability to collaborate with cross functional teams. Familiarity with ethical sourcing and sustainable procurement practices is preferred. Knowledge and experience of any procurement sourcing tool is a plus. Travel Management Experience is desirable. Why join us? Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves. We're a hybrid model with flexibility, allowing you to work how best suits you. 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday. Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey. Financial security and planning with our pension and life assurance for all. Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues. Bring your furry friend to work with you on our allocated dog friendly days and spaces. And not to forget our generous product discount and gifting! At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.
Data Architect Department: Tech Services Employment Type: Permanent - Full Time Location: Bristol, UK Reporting To: David Rocke Compensation: £60,000 - £80,000 / year Description We're building the UK's next generation engineering powerhouse, providing critical technology that strengthens national security and resilience. We specialise in turning advances in sensing, AI, and communications into operational capability for the edge, where connectivity may be degraded or denied. Our work focuses on accelerating the deployment of technology, improving decision-making for frontline teams, and protecting people and critical assets in demanding environments. Headquartered in Bristol, Rowden employs around 160 people and operates over 20,000 square feet of engineering and manufacturing facilities. We have a growing international footprint and are one of Europe's fastest-growing engineering businesses. About the role We're looking for a senior Data Architect to provide enterprise-level data architecture, governance, and assurance working alongside a Solutions Architect and Delivery Manager to assure the delivery of a capability. You will be responsible for architecting and assuring the data foundations that enable synthetic environment capabilities, supporting high fidelity simulation and integration across customer platform layers. The role also contributes to the development of an enterprise AI platform, ensuring data coherence, quality, and long term sustainability. This role is based in Corsham (one day per week) and Bristol (two days per week). Candidates must be eligible for SC clearance. More information about security clearance is available at Key areas of responsibility Architect and assure enterprise data foundations that underpin synthetic environments, enabling high fidelity simulation, analysis, and integration across customer platform layers. Define, maintain, and govern coherent enterprise data models, including documentation of both as is and to be states. Establish and enforce data standards, naming conventions, and modelling approaches to ensure consistency, interoperability, and reuse across the estate. Assure supplier data designs and artefacts, holding the delivery partner to account for alignment with agreed data architecture principles and standards. Document data requirements for new and emerging functional needs, including the onboarding of new data types and sources. Evaluate data architecture options to support enterprise AI platform development, ensuring data is suitable for advanced analytics and AI use cases. Engage with customer technical and operational stakeholders to align data architecture decisions with user needs and platform constraints. Provide data architecture governance and assurance across design and live service, ensuring decisions are documented, traceable, and fit for long term operation. Key skills, experience and behaviours We are looking for a senior data architecture practitioner with the authority, judgement, and experience to set direction, assure delivery, and act as a trusted advisor to the customer. Essential skills and experience Demonstrable experience operating as a Data Architect at enterprise or organisational scale. Proven ability to define, govern, and assure enterprise data models and standards. Strong experience documenting as is and to be data architectures. Ability to assure supplier data designs and hold delivery partners to account. Experience supporting data architectures for analytics, AI, or simulation based systems. Strong stakeholder engagement skills, able to influence senior technical and operational audiences. Ability to operate with authority and autonomy in complex, ambiguous environments. Desirable (not essential) Experience working in secure, regulated, or government environments. SFIA Level 6 capability in Data Architecture or Information Management. Experience supporting enterprise AI or advanced analytics platforms. Familiarity with data governance frameworks and reference architectures. Experience working alongside solution, security, or platform architects. About you You are comfortable setting direction and making architectural decisions that have long term impact. You bring clarity and structure to complex data landscapes and evolving requirements. You challenge designs constructively and base decisions on strong technical reasoning. You value good governance, clear standards, and well documented decisions. You enjoy working as part of a small, high trust client side team providing assurance on complex delivery. Working at Rowden We are committed to building a flexible, inclusive, and enabling company. Our aim is to create a diverse team of talented people with unique skills, experience, and backgrounds. We also recognise the importance of flexible working and support this wherever we can. We typically operate a flexible, hybrid working model, with an average 3 days in the office each week (dependent on the role). We welcome the opportunity to discuss flexibility, part time working requirements and/or workplace adjustments with all our applicants. Rowden is a Disability Confident Committed company, and we actively encourage people with disabilities and health conditions to apply for our roles. Please let us know your requirements early on so that we can make sure you have everything you need upfront to help make the recruitment process and experience as easy as possible. Finally, if you feel that you don't meet all the criteria included above but have transferable skills and relevant experience, we'd still love to hear from you!
30/05/2026
Full time
Data Architect Department: Tech Services Employment Type: Permanent - Full Time Location: Bristol, UK Reporting To: David Rocke Compensation: £60,000 - £80,000 / year Description We're building the UK's next generation engineering powerhouse, providing critical technology that strengthens national security and resilience. We specialise in turning advances in sensing, AI, and communications into operational capability for the edge, where connectivity may be degraded or denied. Our work focuses on accelerating the deployment of technology, improving decision-making for frontline teams, and protecting people and critical assets in demanding environments. Headquartered in Bristol, Rowden employs around 160 people and operates over 20,000 square feet of engineering and manufacturing facilities. We have a growing international footprint and are one of Europe's fastest-growing engineering businesses. About the role We're looking for a senior Data Architect to provide enterprise-level data architecture, governance, and assurance working alongside a Solutions Architect and Delivery Manager to assure the delivery of a capability. You will be responsible for architecting and assuring the data foundations that enable synthetic environment capabilities, supporting high fidelity simulation and integration across customer platform layers. The role also contributes to the development of an enterprise AI platform, ensuring data coherence, quality, and long term sustainability. This role is based in Corsham (one day per week) and Bristol (two days per week). Candidates must be eligible for SC clearance. More information about security clearance is available at Key areas of responsibility Architect and assure enterprise data foundations that underpin synthetic environments, enabling high fidelity simulation, analysis, and integration across customer platform layers. Define, maintain, and govern coherent enterprise data models, including documentation of both as is and to be states. Establish and enforce data standards, naming conventions, and modelling approaches to ensure consistency, interoperability, and reuse across the estate. Assure supplier data designs and artefacts, holding the delivery partner to account for alignment with agreed data architecture principles and standards. Document data requirements for new and emerging functional needs, including the onboarding of new data types and sources. Evaluate data architecture options to support enterprise AI platform development, ensuring data is suitable for advanced analytics and AI use cases. Engage with customer technical and operational stakeholders to align data architecture decisions with user needs and platform constraints. Provide data architecture governance and assurance across design and live service, ensuring decisions are documented, traceable, and fit for long term operation. Key skills, experience and behaviours We are looking for a senior data architecture practitioner with the authority, judgement, and experience to set direction, assure delivery, and act as a trusted advisor to the customer. Essential skills and experience Demonstrable experience operating as a Data Architect at enterprise or organisational scale. Proven ability to define, govern, and assure enterprise data models and standards. Strong experience documenting as is and to be data architectures. Ability to assure supplier data designs and hold delivery partners to account. Experience supporting data architectures for analytics, AI, or simulation based systems. Strong stakeholder engagement skills, able to influence senior technical and operational audiences. Ability to operate with authority and autonomy in complex, ambiguous environments. Desirable (not essential) Experience working in secure, regulated, or government environments. SFIA Level 6 capability in Data Architecture or Information Management. Experience supporting enterprise AI or advanced analytics platforms. Familiarity with data governance frameworks and reference architectures. Experience working alongside solution, security, or platform architects. About you You are comfortable setting direction and making architectural decisions that have long term impact. You bring clarity and structure to complex data landscapes and evolving requirements. You challenge designs constructively and base decisions on strong technical reasoning. You value good governance, clear standards, and well documented decisions. You enjoy working as part of a small, high trust client side team providing assurance on complex delivery. Working at Rowden We are committed to building a flexible, inclusive, and enabling company. Our aim is to create a diverse team of talented people with unique skills, experience, and backgrounds. We also recognise the importance of flexible working and support this wherever we can. We typically operate a flexible, hybrid working model, with an average 3 days in the office each week (dependent on the role). We welcome the opportunity to discuss flexibility, part time working requirements and/or workplace adjustments with all our applicants. Rowden is a Disability Confident Committed company, and we actively encourage people with disabilities and health conditions to apply for our roles. Please let us know your requirements early on so that we can make sure you have everything you need upfront to help make the recruitment process and experience as easy as possible. Finally, if you feel that you don't meet all the criteria included above but have transferable skills and relevant experience, we'd still love to hear from you!
Apply now Job no: 564963 Work type: Full time Site: Redditch Categories: IT Location: Worcestershire About us Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We're a place for cocreators: people who want to make a real impact, take ownership and be part of something that's still evolving. Technology at Halfords is at a turning point. We're modernising our foundations, sharpening our delivery, and ensuring every technology decision is connected to real commercial and customer outcomes. We're looking for people who act as trusted advisors to the business, take end-to-end accountability for outcomes, and can balance pace with long-term architectural integrity. Innovation here means practical, scalable solutions, not ideas that stay on whiteboards. About the role As Data Architect within our Technology Architecture function, you'll step into a newly created role at a pivotal point in our data journey. Data has previously sat outside formal architectural governance; this role brings strategic direction and clear guardrails as it becomes central to the organisation. With a major Customer Data Platform and a multi year ERP programme ahead, you'll shape the data architecture from the ground up rather than inherit an existing blueprint. Day to day, you'll define and govern the enterprise data architecture, chair the Data Design Authority, and set technical direction across Azure Fabric, Data Lake, Databricks, Informatica MDM, and Salesforce Data Cloud. Working closely with the Head of Data Governance, you'll ensure standards are embedded in delivery. This is new ground rather than a finished product, so strong Databricks and Azure expertise, strategic thinking, and the appetite to build something with real commercial impact are essential. Key responsibilities Define and own the enterprise data architecture strategy, principles, and roadmap, ensuring a coherent target state across analytics, operational, and customer data domains Chair and lead the Data Design Authority, providing architectural decision-making, assurance, and risk management across data initiatives Provide architectural guardrails and technical direction to the Director of Data and Analytics and associated delivery teams, ensuring solutions align to enterprise standards across Azure Fabric, Data Lake, Databricks, Informatica MDM, and Salesforce Data Cloud Lead the architectural design and governance of the key technology and data programmes, bringing proper structure and ownership to this area of the function Drive adoption of modern cloud-native data practices, embedding DataOps, automation, and CI/CD approaches to improve resilience, scalability, and delivery pace Ensure security, privacy, and regulatory compliance is embedded by design across all enterprise data architecture patterns and platform capabilities Line manage the Platform Architect for Data, working in close partnership with the Head of Data Governance to ensure architectural standards are embedded in practice About you Demonstrable experience defining and governing enterprise data architecture within a complex, multi-domain organisation, with strong hands on Databricks and Azure stack experience is essential Proven track record shaping and implementing data architectures on Microsoft Azure data platforms, including Fabric, Data Lake, and Databricks Deep expertise in data modelling, enterprise integration patterns, and master data management, including platforms such as Informatica MDM and Salesforce Data Cloud Experience establishing and leading architectural governance forums or design authorities, with the confidence to set standards and hold teams to them Demonstrated leadership capability, including line management and development of architecture or platform specialists Able to translate complex data architecture into clear commercial outcomes, influencing senior stakeholders and supporting strategic investment decisions Comfortable working in an environment that isn't yet fully formed, with the initiative to build something well from the ground up A fair and competitive salary evaluated against market data, car allowance, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave. Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. We offer hybrid working with a blend of working in our Support Centre and from home. You will have access to a wealth of employee discounts across the Halfords suite of products and services. Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords. Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family. Advertised: 29 Apr 2026 GMT Daylight Time
30/05/2026
Full time
Apply now Job no: 564963 Work type: Full time Site: Redditch Categories: IT Location: Worcestershire About us Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We're a place for cocreators: people who want to make a real impact, take ownership and be part of something that's still evolving. Technology at Halfords is at a turning point. We're modernising our foundations, sharpening our delivery, and ensuring every technology decision is connected to real commercial and customer outcomes. We're looking for people who act as trusted advisors to the business, take end-to-end accountability for outcomes, and can balance pace with long-term architectural integrity. Innovation here means practical, scalable solutions, not ideas that stay on whiteboards. About the role As Data Architect within our Technology Architecture function, you'll step into a newly created role at a pivotal point in our data journey. Data has previously sat outside formal architectural governance; this role brings strategic direction and clear guardrails as it becomes central to the organisation. With a major Customer Data Platform and a multi year ERP programme ahead, you'll shape the data architecture from the ground up rather than inherit an existing blueprint. Day to day, you'll define and govern the enterprise data architecture, chair the Data Design Authority, and set technical direction across Azure Fabric, Data Lake, Databricks, Informatica MDM, and Salesforce Data Cloud. Working closely with the Head of Data Governance, you'll ensure standards are embedded in delivery. This is new ground rather than a finished product, so strong Databricks and Azure expertise, strategic thinking, and the appetite to build something with real commercial impact are essential. Key responsibilities Define and own the enterprise data architecture strategy, principles, and roadmap, ensuring a coherent target state across analytics, operational, and customer data domains Chair and lead the Data Design Authority, providing architectural decision-making, assurance, and risk management across data initiatives Provide architectural guardrails and technical direction to the Director of Data and Analytics and associated delivery teams, ensuring solutions align to enterprise standards across Azure Fabric, Data Lake, Databricks, Informatica MDM, and Salesforce Data Cloud Lead the architectural design and governance of the key technology and data programmes, bringing proper structure and ownership to this area of the function Drive adoption of modern cloud-native data practices, embedding DataOps, automation, and CI/CD approaches to improve resilience, scalability, and delivery pace Ensure security, privacy, and regulatory compliance is embedded by design across all enterprise data architecture patterns and platform capabilities Line manage the Platform Architect for Data, working in close partnership with the Head of Data Governance to ensure architectural standards are embedded in practice About you Demonstrable experience defining and governing enterprise data architecture within a complex, multi-domain organisation, with strong hands on Databricks and Azure stack experience is essential Proven track record shaping and implementing data architectures on Microsoft Azure data platforms, including Fabric, Data Lake, and Databricks Deep expertise in data modelling, enterprise integration patterns, and master data management, including platforms such as Informatica MDM and Salesforce Data Cloud Experience establishing and leading architectural governance forums or design authorities, with the confidence to set standards and hold teams to them Demonstrated leadership capability, including line management and development of architecture or platform specialists Able to translate complex data architecture into clear commercial outcomes, influencing senior stakeholders and supporting strategic investment decisions Comfortable working in an environment that isn't yet fully formed, with the initiative to build something well from the ground up A fair and competitive salary evaluated against market data, car allowance, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave. Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. We offer hybrid working with a blend of working in our Support Centre and from home. You will have access to a wealth of employee discounts across the Halfords suite of products and services. Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords. Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family. Advertised: 29 Apr 2026 GMT Daylight Time
Apply now Job no: 564966 Work type: Full time Site: Redditch Categories: IT Location: Worcestershire About us Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We're a place for cocreators: people who want to make a real impact, take ownership and be part of something that's still evolving. Technology at Halfords is at a turning point. We're modernising our foundations, sharpening our delivery, and ensuring every technology decision is connected to real commercial and customer outcomes. We're looking for people who act as trusted advisors to the business, take end-to-end accountability for outcomes, and can balance pace with long-term architectural integrity. Innovation here means practical, scalable solutions, not ideas that stay on whiteboards. About the role As a Data Solution Architect within our Technology Architecture function, you'll be responsible for designing end-to-end data solutions that deliver measurable business value across our technology delivery portfolios. Embedded within data delivery squads but operating as part of the broader Architecture function, you'll translate business requirements into robust, secure, and scalable architectural designs, ensuring every data-intensive initiative is built on solid foundations that align to enterprise standards and platform strategy. This is a role where you'll have genuine influence over how data solutions are shaped and delivered at scale, supporting analytical, BI, and AI/ML use cases across a complex retail organisation undergoing significant technology transformation. If you're a hands on solution architect who enjoys being close to data, and solving real business problems through well considered design, this is a strong opportunity to do exactly that. Key responsibilities Lead the architectural design of data centric initiatives, defining end to end data flows, data domains, and solution intent while enabling engineering teams to own implementation detail Translate business requirements into logical and physical data solution designs aligned to enterprise data standards, canonical models, and platform reference architectures Provide architectural assurance across data ingestion, transformation, storage, and consumption patterns, including integrations, APIs, streaming, and batch processing pipelines Support the delivery of key data and technology programmes, ensuring data architecture is properly designed and governed from the outset Ensure solution designs maximise reuse of canonical data models and shared datasets, reducing duplication and improving consistency across initiatives Own and document architecture decisions, trade offs, and rationale, presenting solution designs to the Data Design Authority for alignment and assurance Collaborate with the wider Architecture team to ensure alignment between solution design, enterprise architecture, and long term platform evolution Qualifications Proven experience in a Solution Architect role with a strong specialism in data, including hands on Databricks and Azure stack experience is essential Strong understanding of data modelling, ETL/ELT patterns, and data integration architectures, with the ability to design end to end solutions rather than advise at a surface level Experience producing architecture artefacts such as data flow diagrams, logical and physical data models, and solution overviews to support governance and delivery Solid understanding of data governance, lineage, security, and regulatory considerations, with the ability to embed these into designs from the outset Able to translate complex business problems into structured architecture designs and clearly articulate options and trade offs to both technical and non technical audiences Confident working within agile, product aligned delivery squads, influencing without direct authority and shaping solutions collaboratively Experience in retail, customer data, or supply chain environments is a bonus, as is exposure to real time streaming or event driven architectures Benefits and Perks A fair and competitive salary evaluated against market data, car allowance, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave. Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. We offer hybrid working with a blend of working in our Support Centre and from home. You will have access to a wealth of employee discounts across the Halfords suite of products and services. Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords. Not sure you meet all the criteria? We encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family. Halfords operates a hybrid working policy - this position will be based 3 days per week at our support centre in Redditch, West Midlands. Advertised: 29 Apr 2026 GMT Daylight Time
30/05/2026
Full time
Apply now Job no: 564966 Work type: Full time Site: Redditch Categories: IT Location: Worcestershire About us Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We're a place for cocreators: people who want to make a real impact, take ownership and be part of something that's still evolving. Technology at Halfords is at a turning point. We're modernising our foundations, sharpening our delivery, and ensuring every technology decision is connected to real commercial and customer outcomes. We're looking for people who act as trusted advisors to the business, take end-to-end accountability for outcomes, and can balance pace with long-term architectural integrity. Innovation here means practical, scalable solutions, not ideas that stay on whiteboards. About the role As a Data Solution Architect within our Technology Architecture function, you'll be responsible for designing end-to-end data solutions that deliver measurable business value across our technology delivery portfolios. Embedded within data delivery squads but operating as part of the broader Architecture function, you'll translate business requirements into robust, secure, and scalable architectural designs, ensuring every data-intensive initiative is built on solid foundations that align to enterprise standards and platform strategy. This is a role where you'll have genuine influence over how data solutions are shaped and delivered at scale, supporting analytical, BI, and AI/ML use cases across a complex retail organisation undergoing significant technology transformation. If you're a hands on solution architect who enjoys being close to data, and solving real business problems through well considered design, this is a strong opportunity to do exactly that. Key responsibilities Lead the architectural design of data centric initiatives, defining end to end data flows, data domains, and solution intent while enabling engineering teams to own implementation detail Translate business requirements into logical and physical data solution designs aligned to enterprise data standards, canonical models, and platform reference architectures Provide architectural assurance across data ingestion, transformation, storage, and consumption patterns, including integrations, APIs, streaming, and batch processing pipelines Support the delivery of key data and technology programmes, ensuring data architecture is properly designed and governed from the outset Ensure solution designs maximise reuse of canonical data models and shared datasets, reducing duplication and improving consistency across initiatives Own and document architecture decisions, trade offs, and rationale, presenting solution designs to the Data Design Authority for alignment and assurance Collaborate with the wider Architecture team to ensure alignment between solution design, enterprise architecture, and long term platform evolution Qualifications Proven experience in a Solution Architect role with a strong specialism in data, including hands on Databricks and Azure stack experience is essential Strong understanding of data modelling, ETL/ELT patterns, and data integration architectures, with the ability to design end to end solutions rather than advise at a surface level Experience producing architecture artefacts such as data flow diagrams, logical and physical data models, and solution overviews to support governance and delivery Solid understanding of data governance, lineage, security, and regulatory considerations, with the ability to embed these into designs from the outset Able to translate complex business problems into structured architecture designs and clearly articulate options and trade offs to both technical and non technical audiences Confident working within agile, product aligned delivery squads, influencing without direct authority and shaping solutions collaboratively Experience in retail, customer data, or supply chain environments is a bonus, as is exposure to real time streaming or event driven architectures Benefits and Perks A fair and competitive salary evaluated against market data, car allowance, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave. Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. We offer hybrid working with a blend of working in our Support Centre and from home. You will have access to a wealth of employee discounts across the Halfords suite of products and services. Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords. Not sure you meet all the criteria? We encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family. Halfords operates a hybrid working policy - this position will be based 3 days per week at our support centre in Redditch, West Midlands. Advertised: 29 Apr 2026 GMT Daylight Time
