PMO - Exit Support Specialist Must have an Active DV Clearance You will work closely with Programme Managers, PMO teams, commercial teams, and operational stakeholders to deliver effective transition, knowledge transfer, and contract closure activities. The position is ideal for an experienced PMO professional with strong coordination, governance, and stakeholder management skills who thrives in fast-paced programme environments. PMO - Exit Support Specialist Responsibilities Support the planning, coordination, and delivery of programme and contract exit activities. Maintain and track exit plans, milestones, risks, issues, dependencies, actions, and decisions. Coordinate knowledge transfer, documentation handover, asset tracking, and service transition activities. Monitor progress against exit schedules and provide reporting to programme leadership. Support governance forums and ensure compliance with contractual and organisational requirements. Coordinate onboarding and offboarding activities associated with programme transition. Track financial, commercial, and contractual obligations throughout programme exit. Support audit, assurance, and evidence gathering activities. Contribute to continual improvement of PMO governance and transition processes. PMO - Exit Support Specialist Skills and Experience Proven experience within a PMO, Programme Support, or Project Coordination role. Strong planning, scheduling, and progress tracking capability. Experience with PMO governance, reporting, and programme controls. Strong RAID, dependency, and action management experience. Experience coordinating knowledge transfer and documentation activities. Excellent stakeholder engagement and communication skills. Strong analytical, organisational, and problem-solving abilities. Ability to manage multiple priorities within fast-paced delivery environments. Advanced Microsoft Excel, PowerPoint, SharePoint, and PMO toolset experience. Proactive, adaptable, resilient, and customer focused with excellent attention to detail. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
26/07/2026
Full time
PMO - Exit Support Specialist Must have an Active DV Clearance You will work closely with Programme Managers, PMO teams, commercial teams, and operational stakeholders to deliver effective transition, knowledge transfer, and contract closure activities. The position is ideal for an experienced PMO professional with strong coordination, governance, and stakeholder management skills who thrives in fast-paced programme environments. PMO - Exit Support Specialist Responsibilities Support the planning, coordination, and delivery of programme and contract exit activities. Maintain and track exit plans, milestones, risks, issues, dependencies, actions, and decisions. Coordinate knowledge transfer, documentation handover, asset tracking, and service transition activities. Monitor progress against exit schedules and provide reporting to programme leadership. Support governance forums and ensure compliance with contractual and organisational requirements. Coordinate onboarding and offboarding activities associated with programme transition. Track financial, commercial, and contractual obligations throughout programme exit. Support audit, assurance, and evidence gathering activities. Contribute to continual improvement of PMO governance and transition processes. PMO - Exit Support Specialist Skills and Experience Proven experience within a PMO, Programme Support, or Project Coordination role. Strong planning, scheduling, and progress tracking capability. Experience with PMO governance, reporting, and programme controls. Strong RAID, dependency, and action management experience. Experience coordinating knowledge transfer and documentation activities. Excellent stakeholder engagement and communication skills. Strong analytical, organisational, and problem-solving abilities. Ability to manage multiple priorities within fast-paced delivery environments. Advanced Microsoft Excel, PowerPoint, SharePoint, and PMO toolset experience. Proactive, adaptable, resilient, and customer focused with excellent attention to detail. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
We are working with a leading specialist in high-quality line marking and surface solutions, completing projects across commercial, retail and infrastructure environments as we seek to find a dynamic Business Development Manager to spearhead growth. Responsibilities Develop relationships with major national clients, identifying new business and winning opportunities as well as expanding marketing with long lasting existing relationships. Conduct site visits nationally as required and keep an open line of communication with key decision makers and stakeholders. Lead onboarding and supply chain approval ensuring a smooth transition for every customer. Qualifications Previous experience within Business Development/National Account Management (ideally within Facilities Management, Property Services, Construction or Infrastructure Services or similar markets). Experience navigating procurement and supplier onboarding processes. A confident approach, enabling them to be comfortable approaching large organisations and decision makers. Benefits £35,000 £40,000 basic salary plus uncapped bonus (OTE £60k+). Company car. Private healthcare package and more. Sectors Retail and supermarket car parks. Distribution and logistics warehouses. Railway stations and transport hubs. Airports and large scale infrastructure sites. National retail estates. Experience selling into these sectors would be highly advantageous.
26/07/2026
Full time
We are working with a leading specialist in high-quality line marking and surface solutions, completing projects across commercial, retail and infrastructure environments as we seek to find a dynamic Business Development Manager to spearhead growth. Responsibilities Develop relationships with major national clients, identifying new business and winning opportunities as well as expanding marketing with long lasting existing relationships. Conduct site visits nationally as required and keep an open line of communication with key decision makers and stakeholders. Lead onboarding and supply chain approval ensuring a smooth transition for every customer. Qualifications Previous experience within Business Development/National Account Management (ideally within Facilities Management, Property Services, Construction or Infrastructure Services or similar markets). Experience navigating procurement and supplier onboarding processes. A confident approach, enabling them to be comfortable approaching large organisations and decision makers. Benefits £35,000 £40,000 basic salary plus uncapped bonus (OTE £60k+). Company car. Private healthcare package and more. Sectors Retail and supermarket car parks. Distribution and logistics warehouses. Railway stations and transport hubs. Airports and large scale infrastructure sites. National retail estates. Experience selling into these sectors would be highly advantageous.
Office/Home Hybrid Working Do you thrive on organization and making things run seamlessly? Are you looking for an opportunity to support a collaborative People function while contributing to a large and complex infrastructure programme? If so, this could be the role for you. Create Solutions that will enable a better tomorrow As a Team Support Coordinator, you will play a key role in supporting the People Team by coordinating programme activities, maintaining governance and documentation, and ensuring the efficient delivery of people initiatives. Working closely with the Head of Culture, Senior People Manager, and wider People Team, you will provide administrative, logistical, and coordination support that enables the successful delivery of strategic people programmes across the Lower Thames Crossing Programme. Your key responsibilities will include: Coordinate People Team activities, supporting communication, governance, and onboarding across the Lower Thames Crossing (LTC) Programme. Maintain People Team documentation in the LTC Hub (SharePoint) and Information Management System (IMS), ensuring content is accurate, current, and accessible. Provide administrative and logistical support, including meeting coordination, diary management, event planning, team activities, and budget monitoring. Coordinate the planning and delivery of People Team events, workshops, Learning Cohorts, Learning Hubs, Mini Hubs, and other engagement initiatives. Conduct quality assurance checks to ensure organizational charts and People information are accurate, up to date, and published on the LTC Hub. Support People Governance and Assurance by ensuring compliance with programme policies, governance requirements, reporting standards, and established processes. Assist in delivering key People initiatives, including Equity, Diversity & Inclusion (EDI), People Strategy milestones, and Learning & Development programmes. Manage and distribute programme-wide and targeted communications through Populo under the guidance of the Head of Culture and Senior People Manager. Promote Health, Safety, Security and Wellbeing (HSSW) by supporting programme initiatives and the implementation of HSSW strategies. Your skills. Our team. Together we design the future. The first step to success in this role is that you are eager to collaborate with the people around you, whether they are colleagues, partners, or customers. Developing ties with others is something you do by acting respectfully and delivering on your promises. And you never get set in your ways but keep exploring new insights and ways to improve. Furthermore, you should: Have previous experience in project coordination, administrative, or business support role, ideally within HR, People, Learning & Development, or a project environment. Have experience supporting governance processes, maintaining documentation, and ensuring compliance with organizational policies and procedures. Have high degree of computer literacy including immediate to advanced knowledge of SharePoint, Microsoft Office including Word, PowerPoint and Excel and other software with a willingness and skill to learnnew programsquickly. Be able to communicate with all levels in an organization to produce timely documents etc Have well-developed interpersonal skills and the ability to manage pressure, work with different leadership styles and ensure tasks are completed. Be willing and quick to learn new tools and systems A place to work and so much more At COWI, we work together with our customers to shape a sustainable and livable world. We do it by applying our knowledge and curiosity - and sometimes even our courage - to create the solutions the world needs today to enable a better tomorrow. We support our customers' transition towards increased sustainability. We strive to lead, by example, by embedding environmental management, social responsibility and good governance into our business practices and the options we provide to our customers.We value differences and development and cultivate an environment of belonging and having fun. Because that is what brings out the best in you, at work and at home. With offices primarily located in the Nordic region, the UK, North America and India, we are currently more than 7,500 people who bring their expertise in engineering, architecture, energy and environment into play. What we also offer: To us, a fair reward is more than a competitive salary. We want to take care of our people professionally and personally as well. Some of our benefits include: 28days' holidayplus all UKbank and public holidays Formalised development plans and yearly promotion opportunities Private health care, for you anda contribution from you foryour immediate dependents Flexible and hybrid working conditions Annual subscription fees paid for your membership of two Professional Institutions Group personal pension scheme - salary exchange Life assurance Maternity Leave: 1-20weeks full pay, 21-26 weeks half pay, 27-39Statutory (SMP) 40-52 weeks unpaid (eligibility criteria will apply) Paternity Leave: 12 weeks full pay (eligibility criteria will apply) Optional benefits include: Electric vehicle lease Annual Rail card (available for under 30s) If you have any unanswered questions about the role or what we have to offer, please reach out to our Talent Acquisition Specialist- Shruti Gupta at . Get to know us even better at our website where you can learn more about our projects, our strategy, what we want to achieve and what life is like at COWI. Equal opportunity employer. COWI provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to ethnicity, colour, religion, gender, national origin, age or disability. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
26/07/2026
Full time
Office/Home Hybrid Working Do you thrive on organization and making things run seamlessly? Are you looking for an opportunity to support a collaborative People function while contributing to a large and complex infrastructure programme? If so, this could be the role for you. Create Solutions that will enable a better tomorrow As a Team Support Coordinator, you will play a key role in supporting the People Team by coordinating programme activities, maintaining governance and documentation, and ensuring the efficient delivery of people initiatives. Working closely with the Head of Culture, Senior People Manager, and wider People Team, you will provide administrative, logistical, and coordination support that enables the successful delivery of strategic people programmes across the Lower Thames Crossing Programme. Your key responsibilities will include: Coordinate People Team activities, supporting communication, governance, and onboarding across the Lower Thames Crossing (LTC) Programme. Maintain People Team documentation in the LTC Hub (SharePoint) and Information Management System (IMS), ensuring content is accurate, current, and accessible. Provide administrative and logistical support, including meeting coordination, diary management, event planning, team activities, and budget monitoring. Coordinate the planning and delivery of People Team events, workshops, Learning Cohorts, Learning Hubs, Mini Hubs, and other engagement initiatives. Conduct quality assurance checks to ensure organizational charts and People information are accurate, up to date, and published on the LTC Hub. Support People Governance and Assurance by ensuring compliance with programme policies, governance requirements, reporting standards, and established processes. Assist in delivering key People initiatives, including Equity, Diversity & Inclusion (EDI), People Strategy milestones, and Learning & Development programmes. Manage and distribute programme-wide and targeted communications through Populo under the guidance of the Head of Culture and Senior People Manager. Promote Health, Safety, Security and Wellbeing (HSSW) by supporting programme initiatives and the implementation of HSSW strategies. Your skills. Our team. Together we design the future. The first step to success in this role is that you are eager to collaborate with the people around you, whether they are colleagues, partners, or customers. Developing ties with others is something you do by acting respectfully and delivering on your promises. And you never get set in your ways but keep exploring new insights and ways to improve. Furthermore, you should: Have previous experience in project coordination, administrative, or business support role, ideally within HR, People, Learning & Development, or a project environment. Have experience supporting governance processes, maintaining documentation, and ensuring compliance with organizational policies and procedures. Have high degree of computer literacy including immediate to advanced knowledge of SharePoint, Microsoft Office including Word, PowerPoint and Excel and other software with a willingness and skill to learnnew programsquickly. Be able to communicate with all levels in an organization to produce timely documents etc Have well-developed interpersonal skills and the ability to manage pressure, work with different leadership styles and ensure tasks are completed. Be willing and quick to learn new tools and systems A place to work and so much more At COWI, we work together with our customers to shape a sustainable and livable world. We do it by applying our knowledge and curiosity - and sometimes even our courage - to create the solutions the world needs today to enable a better tomorrow. We support our customers' transition towards increased sustainability. We strive to lead, by example, by embedding environmental management, social responsibility and good governance into our business practices and the options we provide to our customers.We value differences and development and cultivate an environment of belonging and having fun. Because that is what brings out the best in you, at work and at home. With offices primarily located in the Nordic region, the UK, North America and India, we are currently more than 7,500 people who bring their expertise in engineering, architecture, energy and environment into play. What we also offer: To us, a fair reward is more than a competitive salary. We want to take care of our people professionally and personally as well. Some of our benefits include: 28days' holidayplus all UKbank and public holidays Formalised development plans and yearly promotion opportunities Private health care, for you anda contribution from you foryour immediate dependents Flexible and hybrid working conditions Annual subscription fees paid for your membership of two Professional Institutions Group personal pension scheme - salary exchange Life assurance Maternity Leave: 1-20weeks full pay, 21-26 weeks half pay, 27-39Statutory (SMP) 40-52 weeks unpaid (eligibility criteria will apply) Paternity Leave: 12 weeks full pay (eligibility criteria will apply) Optional benefits include: Electric vehicle lease Annual Rail card (available for under 30s) If you have any unanswered questions about the role or what we have to offer, please reach out to our Talent Acquisition Specialist- Shruti Gupta at . Get to know us even better at our website where you can learn more about our projects, our strategy, what we want to achieve and what life is like at COWI. Equal opportunity employer. COWI provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to ethnicity, colour, religion, gender, national origin, age or disability. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Housing Conditions Solicitor - Business Development Manager Liverpool/Nationwide Travel Are you an experienced Housing Disrepair Solicitor looking for a fresh challenge where you can use your legal expertise in a more commercial, relationship led role? At MLA, we are offering a unique opportunity for a solicitor with housing conditions experience to transition into Business Development using the knowledge, credibility and industry contacts you have built throughout your career, without the day to day pressures of managing a caseload, litigation deadlines or court preparation. Use your solicitor experience in a commercially focused career path Step away from the pressures of fee earning, litigation deadlines and case management Leverage your industry contacts and sector knowledge Build relationships with law firms, claims businesses and key decision makers Attend meetings, events and networking opportunities across the UK Play a direct role in business growth and strategic partnerships Excellent salary, bonus and benefits package Join a growing national business with a strong reputation in specialist claims sectors The role Reporting to the Commercial Director, the successful candidate will be responsible for generating new business opportunities and securing new customers operating within the Housing Conditions sector. Using your market knowledge and professional credibility, you will identify and engage prospective clients, build a strong pipeline of opportunities, and convert new business through a consultative and relationship led approach. You will attend appointments nationwide, represent MLA at industry events and develop long term partnerships built on trust, service and commercial understanding. Your legal background will be highly valuable in reviewing contractual documentation, carrying out due diligence and presenting solutions that align with the needs of legal and claims businesses. This is a rewarding role where your communication skills, commercial mindset and housing disrepair expertise will directly contribute to the continued growth and success of MLA. Key responsibilities Identify, prospect and secure new business opportunities within the housing conditions market Build and manage a pipeline of prospective customers Develop relationships with solicitors, claims businesses and key stakeholders Attend meetings, appointments and networking events nationwide Present MLA's services in a professional and commercially compelling manner Review contracts, onboarding documentation and due diligence requirements Negotiate commercial terms and service agreements Maintain accurate records across CRM systems and reporting platforms Deliver against individual growth and revenue targets Provide market insight and support wider business development strategy About you We are looking for a commercially minded professional with strong housing conditions/ housing disrepair experience and the confidence to build relationships at all levels. You will ideally have: Qualified Solicitor status or previous experience within Housing Disrepair claims Strong knowledge of the Housing Conditions legal market Excellent networking, communication and relationship building skills Commercial awareness and confidence negotiating opportunities Ability to review contracts and understand legal/compliance requirements Self motivated and target driven approach Strong organisational skills and attention to detail Full clean driving licence Package Salary commensurate with experience Bonus of 20% of annual salary subject to targets being achieved Company car Private healthcare (qualifying period applies) Company stakeholder pension
25/07/2026
Full time
Housing Conditions Solicitor - Business Development Manager Liverpool/Nationwide Travel Are you an experienced Housing Disrepair Solicitor looking for a fresh challenge where you can use your legal expertise in a more commercial, relationship led role? At MLA, we are offering a unique opportunity for a solicitor with housing conditions experience to transition into Business Development using the knowledge, credibility and industry contacts you have built throughout your career, without the day to day pressures of managing a caseload, litigation deadlines or court preparation. Use your solicitor experience in a commercially focused career path Step away from the pressures of fee earning, litigation deadlines and case management Leverage your industry contacts and sector knowledge Build relationships with law firms, claims businesses and key decision makers Attend meetings, events and networking opportunities across the UK Play a direct role in business growth and strategic partnerships Excellent salary, bonus and benefits package Join a growing national business with a strong reputation in specialist claims sectors The role Reporting to the Commercial Director, the successful candidate will be responsible for generating new business opportunities and securing new customers operating within the Housing Conditions sector. Using your market knowledge and professional credibility, you will identify and engage prospective clients, build a strong pipeline of opportunities, and convert new business through a consultative and relationship led approach. You will attend appointments nationwide, represent MLA at industry events and develop long term partnerships built on trust, service and commercial understanding. Your legal background will be highly valuable in reviewing contractual documentation, carrying out due diligence and presenting solutions that align with the needs of legal and claims businesses. This is a rewarding role where your communication skills, commercial mindset and housing disrepair expertise will directly contribute to the continued growth and success of MLA. Key responsibilities Identify, prospect and secure new business opportunities within the housing conditions market Build and manage a pipeline of prospective customers Develop relationships with solicitors, claims businesses and key stakeholders Attend meetings, appointments and networking events nationwide Present MLA's services in a professional and commercially compelling manner Review contracts, onboarding documentation and due diligence requirements Negotiate commercial terms and service agreements Maintain accurate records across CRM systems and reporting platforms Deliver against individual growth and revenue targets Provide market insight and support wider business development strategy About you We are looking for a commercially minded professional with strong housing conditions/ housing disrepair experience and the confidence to build relationships at all levels. You will ideally have: Qualified Solicitor status or previous experience within Housing Disrepair claims Strong knowledge of the Housing Conditions legal market Excellent networking, communication and relationship building skills Commercial awareness and confidence negotiating opportunities Ability to review contracts and understand legal/compliance requirements Self motivated and target driven approach Strong organisational skills and attention to detail Full clean driving licence Package Salary commensurate with experience Bonus of 20% of annual salary subject to targets being achieved Company car Private healthcare (qualifying period applies) Company stakeholder pension
Ecommerce Integration ManagerApplylocations: Basingstoke, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R53380 Help Shape Seamless Digital Experiences for Customers Across Europe Are you passionate about technology , customer experience , and solving problems collaboratively? We're looking for an Ecommerce integration specialist to support customers as they transition to electronic platforms and digital solutions , helping to deliver smooth integrations , improved efficiency, and an exceptional customer experience.Working closely with customers, IT teams, operations, and commercial stakeholders, you'll play a key role in onboarding, testing, supporting, and continuously improving our digital and e-commerce solutions.We're not here to sell you a job. We're here to invite you into a culture that values curiosity, celebrates diverse perspectives, and believes that great leadership starts with listening.If you're passionate about collaboration, building strong relationships, and delivering results with accountability and clear communication, this is your opportunity to make a real impact. Why You'll Love Working Here Here's a list of some of our perks but what really sets us apart is the way we work together. We're big on trust, transparency, and making space for moments that matter. Hybrid working. Private healthcare, matched pension, enhanced parental & family leave "Moments that matter" paid time off (yes, even for your pet's birthday) Four Business Resource Groups supporting inclusion and belonging. Sustainability - we're building a greener future. We've reduced energy consumption in our UK offices by 19.2% year on year - it's not just a goal, it's a commitment. A culture that values every voice and celebrates diverse perspectives. These values drive everything we do, they're not just posters on the wall: + Own it + Grow and Win + Dare to Go + Do the Right ThingWe believe that when our values guide our actions, we build stronger teams, deeper relationships, and a future full of possibility.We're proud to be a Disability Confident employer and welcome applicants from all backgrounds. If you need adjustments during the recruitment process, just ask. What You'll Be Doing Support customer integrations and transitioning from manual or legacy processes to electronic platforms and digital solutions. Configure, test, and validate customer integrations, including EDI, API, XML, and web portal solutions. Work closely with IT, operations, and commercial teams to coordinate integration projects and timelines. Troubleshoot technical and process-related issues during implementation and rollout phases. Deliver customer training and support sessions to encourage successful adoption of electronic solutions. Provide technical support and act as a key point of contact for integration-related queries. Create and maintain technical documentation, interface specifications, and customer configuration guides. Support continuous improvement initiatives across digital and e-commerce platforms. Undertake additional project and operational activities as required. This is not a people management position. What You'll Bring Previous experience in a customer integration, e-commerce, technical support, or systems-related role. Understanding of electronic integration technologies such as EDI, API, XML, or similar data exchange solutions. Strong problem-solving and analytical skills. Excellent communication skills with the ability to explain technical concepts to non-technical audiences. Strong customer focus with a commitment to delivering exceptional service. Ability to manage multiple priorities and work effectively with cross-functional teams. High attention to detail and a proactive approach to continuous improvement. Ready to Apply? If you're excited about helping customers embrace digital solutions and want to be part of a collaborative team where you can learn, grow, and make a real impact, we'd love to hear from you.At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact. What's In It For You? Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don't meet every single requirement? Apply anyway. At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for! Join the Power of Us at TD SYNNEXWe're 22,000 of IT's best and brightest, who share an unwavering commitment to bringing products, services and solutions to the world.Take the next step towards a rewarding career and apply today. We're excited to meet you!
25/07/2026
Full time
Ecommerce Integration ManagerApplylocations: Basingstoke, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R53380 Help Shape Seamless Digital Experiences for Customers Across Europe Are you passionate about technology , customer experience , and solving problems collaboratively? We're looking for an Ecommerce integration specialist to support customers as they transition to electronic platforms and digital solutions , helping to deliver smooth integrations , improved efficiency, and an exceptional customer experience.Working closely with customers, IT teams, operations, and commercial stakeholders, you'll play a key role in onboarding, testing, supporting, and continuously improving our digital and e-commerce solutions.We're not here to sell you a job. We're here to invite you into a culture that values curiosity, celebrates diverse perspectives, and believes that great leadership starts with listening.If you're passionate about collaboration, building strong relationships, and delivering results with accountability and clear communication, this is your opportunity to make a real impact. Why You'll Love Working Here Here's a list of some of our perks but what really sets us apart is the way we work together. We're big on trust, transparency, and making space for moments that matter. Hybrid working. Private healthcare, matched pension, enhanced parental & family leave "Moments that matter" paid time off (yes, even for your pet's birthday) Four Business Resource Groups supporting inclusion and belonging. Sustainability - we're building a greener future. We've reduced energy consumption in our UK offices by 19.2% year on year - it's not just a goal, it's a commitment. A culture that values every voice and celebrates diverse perspectives. These values drive everything we do, they're not just posters on the wall: + Own it + Grow and Win + Dare to Go + Do the Right ThingWe believe that when our values guide our actions, we build stronger teams, deeper relationships, and a future full of possibility.We're proud to be a Disability Confident employer and welcome applicants from all backgrounds. If you need adjustments during the recruitment process, just ask. What You'll Be Doing Support customer integrations and transitioning from manual or legacy processes to electronic platforms and digital solutions. Configure, test, and validate customer integrations, including EDI, API, XML, and web portal solutions. Work closely with IT, operations, and commercial teams to coordinate integration projects and timelines. Troubleshoot technical and process-related issues during implementation and rollout phases. Deliver customer training and support sessions to encourage successful adoption of electronic solutions. Provide technical support and act as a key point of contact for integration-related queries. Create and maintain technical documentation, interface specifications, and customer configuration guides. Support continuous improvement initiatives across digital and e-commerce platforms. Undertake additional project and operational activities as required. This is not a people management position. What You'll Bring Previous experience in a customer integration, e-commerce, technical support, or systems-related role. Understanding of electronic integration technologies such as EDI, API, XML, or similar data exchange solutions. Strong problem-solving and analytical skills. Excellent communication skills with the ability to explain technical concepts to non-technical audiences. Strong customer focus with a commitment to delivering exceptional service. Ability to manage multiple priorities and work effectively with cross-functional teams. High attention to detail and a proactive approach to continuous improvement. Ready to Apply? If you're excited about helping customers embrace digital solutions and want to be part of a collaborative team where you can learn, grow, and make a real impact, we'd love to hear from you.At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact. What's In It For You? Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don't meet every single requirement? Apply anyway. At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for! Join the Power of Us at TD SYNNEXWe're 22,000 of IT's best and brightest, who share an unwavering commitment to bringing products, services and solutions to the world.Take the next step towards a rewarding career and apply today. We're excited to meet you!
About Us At Polaris, we're on a mission to create a safer and fairer world. We provide software solutions that empower police forces and local authorities to enforce and track traffic and parking offences, manage permits and licenses, and control high-risk assets like firearms and tasers. Since securing support from August Equity in May 2023, we've been on an exciting growth trajectory. We've expanded our reach both in the UK and internationally, acquired key companies like Farthest Gate, Clarity and JML Software Solutions, and invested heavily in our operations. Our goal is to build a data-driven, professionally managed organisation with robust systems and processes, poised for consistent growth and ready to seize new opportunities. We've united our legacy brands under the Polaris name, creating a dynamic new identity that reflects our vision for the future. This is an exciting time to join Polaris. We're seeking ambitious, forward-thinking individuals who are eager to make a real impact and grow their careers in a rapidly evolving industry. If you're ready to be part of a team that's shaping the future of public safety and compliance technology, we want to hear from you. Solutions Architect Based in Banbury Hybrid model of 3 days per week in office Full time Reports to Head of Professional Services The Solutions Architect is the technical and solution- design lead within the customer delivery lifecycle. Working closely with Customer Success Managers, Product and Engineering teams, Support, Account Managers and customer stakeholders, the role translates business and operational requirements into practical, scalable solutions across Polaris applications. The role owns the design and advanced configuration of customer solutions from discovery and scoping through build, testing, deployment and handover. It combines consultative customer engagement, strong product knowledge and technical judgement to ensure solutions are supportable, well documented and deliver measurable customer outcomes with minimal post-go-live rework. Regular travel to customer sites will be required. Key Responsibilities: Discovery and requirements analysis:Lead customer discovery sessions, workshops and process reviews to understand current ways of working, business outcomes, technical constraints, data requirements, integrations and operational risks. Challenge assumptions and convert requirements into clear, prioritised and testable solution needs. Solution design and workflow optimisation:Design end-to-end workflows and solution configurations that align Polaris products with the customer's operational processes. Produce clear solution designs covering users, roles, permissions, data flows, integrations, automation, reporting and exception handling. Technical scoping and estimation:Support CSMs, Account Managers and Professional Services colleagues during onboarding, change requests and expansion opportunities by assessing feasibility, identifying dependencies and risks, defining deliverables and contributing to implementation estimates and Statements of Work. Advanced configuration and implementation:Build and validate complex configurations, workflows, automation and data mappings within Polaris applications. Coordinate with development or platform teams where product changes, integrations or bespoke technical work are required. Testing, deployment and handover:Define configuration acceptance criteria and support internal testing, customer UAT, issue remediation, deployment readiness and go-live. Ensure each solution is stable, supportable and formally handed over to Customer Success and Support with the appropriate documentation and knowledge transfer. Customer and internal enablement:Deliver customer workshops, administrator training and technical knowledge transfer. Coach colleagues on product capabilities, implementation approaches and configuration standards to reduce dependency on individual specialists. Documentation and governance:Create and maintain accurate solution designs, configuration records, workflow diagrams, decision logs, technical assumptions, deployment notes and handover documentation. Follow the Project Delivery Framework, change control and agreed quality standards. Continuous improvement and product feedback:Capture lessons from implementations, recurring customer needs and product constraints. Recommend improvements to delivery methods, reusable configuration patterns, documentation and product capability, working constructively with Product and Engineering. Customer Software Upgrades:Lead the technical delivery of customer software upgrades by assessing upgrade readiness, planning the implementation approach and managing configuration changes. Support customers through deployment and go-live, resolve technical issues, and ensure a seamless transition into business-as-usual. Your Experience Experience in a Solutions Architect, Implementation Consultant, Technical Consultant, Business Systems Analyst or comparable customer-facing software delivery role. Proven ability to run discovery workshops, analyse business processes and translate requirements into clear technical or configuration designs. Hands-on experience configuring enterprise software, workflow platforms or SaaS applications, including roles, permissions, data, automation and reporting. Experience supporting implementations through requirements, build, testing, UAT, deployment and handover. Ability to understand integrations, APIs, data imports/exports and system dependencies sufficiently to design solutions and work effectively with engineers. Strong documentation skills, with the ability to produce solution designs, process maps, configuration records and customer-facing guidance. Experience communicating complex technical topics clearly to both technical and non-technical stakeholders. Ability to manage competing priorities, identify delivery risks early and work independently within agreed governance. What We Offer 25 days annual leave 2 Moment in Time Days Life Assurance 4 x base salary Private Pension with Scottish Widows Health Care Cash Plan Hybrid working model Long Service Award Equal Opportunities Our business is an equal opportunities employer. We make recruitment decisions based on qualifications, skill sets, and experiences. We consider all suitable candidates regardless of their age, sex, gender reassignment, race, religious beliefs (or lack thereof), marital status, disability, sexual orientation, or any other protected characteristic. Please note that we can currently only consider candidates with an existing right to work in the UK.
25/07/2026
Full time
About Us At Polaris, we're on a mission to create a safer and fairer world. We provide software solutions that empower police forces and local authorities to enforce and track traffic and parking offences, manage permits and licenses, and control high-risk assets like firearms and tasers. Since securing support from August Equity in May 2023, we've been on an exciting growth trajectory. We've expanded our reach both in the UK and internationally, acquired key companies like Farthest Gate, Clarity and JML Software Solutions, and invested heavily in our operations. Our goal is to build a data-driven, professionally managed organisation with robust systems and processes, poised for consistent growth and ready to seize new opportunities. We've united our legacy brands under the Polaris name, creating a dynamic new identity that reflects our vision for the future. This is an exciting time to join Polaris. We're seeking ambitious, forward-thinking individuals who are eager to make a real impact and grow their careers in a rapidly evolving industry. If you're ready to be part of a team that's shaping the future of public safety and compliance technology, we want to hear from you. Solutions Architect Based in Banbury Hybrid model of 3 days per week in office Full time Reports to Head of Professional Services The Solutions Architect is the technical and solution- design lead within the customer delivery lifecycle. Working closely with Customer Success Managers, Product and Engineering teams, Support, Account Managers and customer stakeholders, the role translates business and operational requirements into practical, scalable solutions across Polaris applications. The role owns the design and advanced configuration of customer solutions from discovery and scoping through build, testing, deployment and handover. It combines consultative customer engagement, strong product knowledge and technical judgement to ensure solutions are supportable, well documented and deliver measurable customer outcomes with minimal post-go-live rework. Regular travel to customer sites will be required. Key Responsibilities: Discovery and requirements analysis:Lead customer discovery sessions, workshops and process reviews to understand current ways of working, business outcomes, technical constraints, data requirements, integrations and operational risks. Challenge assumptions and convert requirements into clear, prioritised and testable solution needs. Solution design and workflow optimisation:Design end-to-end workflows and solution configurations that align Polaris products with the customer's operational processes. Produce clear solution designs covering users, roles, permissions, data flows, integrations, automation, reporting and exception handling. Technical scoping and estimation:Support CSMs, Account Managers and Professional Services colleagues during onboarding, change requests and expansion opportunities by assessing feasibility, identifying dependencies and risks, defining deliverables and contributing to implementation estimates and Statements of Work. Advanced configuration and implementation:Build and validate complex configurations, workflows, automation and data mappings within Polaris applications. Coordinate with development or platform teams where product changes, integrations or bespoke technical work are required. Testing, deployment and handover:Define configuration acceptance criteria and support internal testing, customer UAT, issue remediation, deployment readiness and go-live. Ensure each solution is stable, supportable and formally handed over to Customer Success and Support with the appropriate documentation and knowledge transfer. Customer and internal enablement:Deliver customer workshops, administrator training and technical knowledge transfer. Coach colleagues on product capabilities, implementation approaches and configuration standards to reduce dependency on individual specialists. Documentation and governance:Create and maintain accurate solution designs, configuration records, workflow diagrams, decision logs, technical assumptions, deployment notes and handover documentation. Follow the Project Delivery Framework, change control and agreed quality standards. Continuous improvement and product feedback:Capture lessons from implementations, recurring customer needs and product constraints. Recommend improvements to delivery methods, reusable configuration patterns, documentation and product capability, working constructively with Product and Engineering. Customer Software Upgrades:Lead the technical delivery of customer software upgrades by assessing upgrade readiness, planning the implementation approach and managing configuration changes. Support customers through deployment and go-live, resolve technical issues, and ensure a seamless transition into business-as-usual. Your Experience Experience in a Solutions Architect, Implementation Consultant, Technical Consultant, Business Systems Analyst or comparable customer-facing software delivery role. Proven ability to run discovery workshops, analyse business processes and translate requirements into clear technical or configuration designs. Hands-on experience configuring enterprise software, workflow platforms or SaaS applications, including roles, permissions, data, automation and reporting. Experience supporting implementations through requirements, build, testing, UAT, deployment and handover. Ability to understand integrations, APIs, data imports/exports and system dependencies sufficiently to design solutions and work effectively with engineers. Strong documentation skills, with the ability to produce solution designs, process maps, configuration records and customer-facing guidance. Experience communicating complex technical topics clearly to both technical and non-technical stakeholders. Ability to manage competing priorities, identify delivery risks early and work independently within agreed governance. What We Offer 25 days annual leave 2 Moment in Time Days Life Assurance 4 x base salary Private Pension with Scottish Widows Health Care Cash Plan Hybrid working model Long Service Award Equal Opportunities Our business is an equal opportunities employer. We make recruitment decisions based on qualifications, skill sets, and experiences. We consider all suitable candidates regardless of their age, sex, gender reassignment, race, religious beliefs (or lack thereof), marital status, disability, sexual orientation, or any other protected characteristic. Please note that we can currently only consider candidates with an existing right to work in the UK.
Project Managers are at the heart of multidisciplinary teams at Manifesto. The role facilitates agile project ceremonies, drives clarity on team roles and responsibilities, and helps teams prioritise the right work at the right time. You ensure that clients are engaged and excited about the outcomes, with projects delivered on time and within budget. As a Project Manager you will utilise Manifesto's ways of working to deliver a range of projects and continuous improvement initiatives. Working across sectors such as charity, membership, visitor attractions, and commercial, playing a crucial role in bringing teams together, aligning their efforts, and driving success. Project managers will know when to challenge, when to listen, and how to build strong relationships with clients and colleagues alike. You act as the glue that holds a team together, ensuring alignment around a shared vision while providing clarity for individual contributions. This role also contributes to Manifesto's active Community of Practice, bringing and sharing knowledge with peers. Working closely with the leadership team to ensure your project teams are well resourced and supported. Depending on the project's complexity-regarding requirements, stakeholders, timelines, and dependencies-your work will vary across straightforward to medium complexity initiatives. This role is billable at 80%. Responsibilities Manage and oversee day to day project and continuous improvement initiatives using agreed methodologies, approaches, and frameworks. Maintain accurate and timely documentation and reporting to provide transparency. Proactively manage project overburns to ensure stability and alignment with profit forecasts. Ensure seamless onboarding and offboarding of projects, supporting smooth transitions. Develop a deep understanding of client organisations and identify opportunities to improve customer and supporter experiences. Build and nurture strong client relationships through regular engagement and on site meetings. Work closely with Client Services and project teams to deliver cohesive and impactful solutions. Contribute to new business opportunities, including proposals, pitches, and content development. Team collaboration and leadership Manage rhythms and rituals for multidisciplinary design teams, ensuring effective collaboration and communication. Provide servant leadership to ensure teams work well together and clarify roles and responsibilities. Inspire teams with a positive approach, encouraging creativity and innovation in all aspects of delivery. Mentor and coach junior project managers, fostering a culture of continuous improvement. Contribute actively to Manifesto's Community of Practice, promoting knowledge sharing and collaboration. Adopt a mindset of continuous improvement and optimisation across all areas of project delivery. Deepen your knowledge of delivery methodologies, including Agile, Lean, and user centred design. Contribute to governance and reporting forums, offering insights to improve ways of working. Produce marketing content through thought leadership, blogs, and social media to promote Manifesto's work. Dimensions Budget N/A Headcount N/A Resource complexity and nature of work teams Delivering projects that meet or exceed agreed KPIs, including time, budget, scope, quality, and client satisfaction. Contributing to commercial success by ensuring profitability and supporting revenue forecasts. Problem solving responsibility and complexity Proactively identifying and resolving risks and issues to maintain project success. Change management requirements Keep everyone in the loop and get them on board early. Understand how changes affect people and processes, and be ready for any pushback. Run sessions and coach teams to help them adapt smoothly. Check how ready people are for change and tweak plans if needed. Share what works (and what doesn't) with the team. Internal/external interactions Head of Project Management Senior Project Manager Senior leaders in manifesto Project managers, Operations team, designers, developers, client service teams, growth team Communities of Practice Clients Strategic timeframe working towards 1-3 year business plan About you Professional knowledge and experience Experience Some track record of planning, managing, and delivering projects within time and budget constraints. Ideally, within an agency setting. Demonstrable knowledge of delivery methodologies and frameworks, including user centred design, Agile, Lean practices, and the software delivery lifecycle. Experience managing multiple projects and deadlines concurrently. Strong stakeholder management skills across a wide range of sectors and organisational levels. Excellent communication skills, with the ability to work collaboratively in multidisciplinary teams and build awareness across broader audiences. Proven ability to help teams plan and prioritise work effectively, understanding necessary trade offs. Comfortable in a servant leadership role, ensuring teams are cohesive and clear on their objectives. Experience in delivering change within large, complex environments using Agile methodologies Familiarity with tools such as Jira, Trello, or other project management platforms. Knowledge of trends and innovations in digital transformation and project management. Technical skills Lean practices User centered design frameworks Software delivery lifecycle understanding Managing multiple projects and deadlines simultaneously Running Agile ceremonies (stand ups, sprint planning, retrospectives) Risk and issue management Project documentation and reporting Jira, Trello or equivalent project management tools Collaboration tools (e.g. Confluence, Slack, Microsoft Teams) Facilitating team communication and alignment Managing client relationships and expectations Supporting proposal and pitch development Leading and coaching teams through change Assessing change readiness and adapting plans accordingly Monitoring project budgets and profitability Aligning delivery with business revenue goals Behaviours Collaborative and adaptable takes full ownership of project delivery while fostering clear communication and strong relationships with clients and teams. Proactive in problem solving and risk management, with a client focused approach. Demonstrates resilience under pressure and a commitment to continuous improvement and knowledge sharing. Inspires positivity and teamwork to drive successful project outcomes Embodies Manifesto's values, championing purpose driven work and fostering a positive team culture. PACT values Purpose - The beating heart of our organisation-the impact we make on people, places, and the planet. Purpose is our driving force and at the core of our organisation. Accountability - As we apply flexibility, pace and growth through our self organisation, we are accountable to all of our stakeholders. Craft - Craft highlights our dedication to bringing precision, problem solving, and creativity to our work, both with our clients and internally. Togetherness - Togetherness is 'how' we work - it captures the energy, fun, and user centred approach that we embrace. It signifies the collaborative spirit we bring to our work, including people at every level and creating a sense of belonging to our teams About us manifesto We take pride in creating award winning digital experiences, products and services that are measurably ethical, inclusive, accessible, sustainable and joyful. Our changemaker clients include UNICEF UK, Breast Cancer Now, The Trussell Trust, Woodgreen, The Royal Academy of Arts, Zoological Society London, Historic Environment Scotland and Fauna & Flora. Part of the TPXimpact group - a Certified B Corporation , we are a team of 130 digital product leaders, creative designers, user experience designers, engagement specialists, software engineers and experience strategists. TPXimpact TPXimpact is a digital transformation company, and Certified B Corporation , on a mission to build a future where people, places and the planet are supported to thrive. Combining vast expertise in human centred design, data, experience and technology, we help the public, private and third sectors with their digital transformation journey, delivering high quality solutions that improve services, experiences and outcomes. We're passionate people who work in close collaboration with our clients to create sustainable solutions ready for an ever evolving world. We are committed to having a positive impact on the clients and the communities we serve. We actively encourage applications from all genders, ethnicities, disabled people, members of the LGBTQIA+ community, and those from lower socio economic backgrounds. Don't meet 100% of the criteria? We still want to hear from you. Please let us know if you require any adjustments during the recruitment process.
25/07/2026
Full time
Project Managers are at the heart of multidisciplinary teams at Manifesto. The role facilitates agile project ceremonies, drives clarity on team roles and responsibilities, and helps teams prioritise the right work at the right time. You ensure that clients are engaged and excited about the outcomes, with projects delivered on time and within budget. As a Project Manager you will utilise Manifesto's ways of working to deliver a range of projects and continuous improvement initiatives. Working across sectors such as charity, membership, visitor attractions, and commercial, playing a crucial role in bringing teams together, aligning their efforts, and driving success. Project managers will know when to challenge, when to listen, and how to build strong relationships with clients and colleagues alike. You act as the glue that holds a team together, ensuring alignment around a shared vision while providing clarity for individual contributions. This role also contributes to Manifesto's active Community of Practice, bringing and sharing knowledge with peers. Working closely with the leadership team to ensure your project teams are well resourced and supported. Depending on the project's complexity-regarding requirements, stakeholders, timelines, and dependencies-your work will vary across straightforward to medium complexity initiatives. This role is billable at 80%. Responsibilities Manage and oversee day to day project and continuous improvement initiatives using agreed methodologies, approaches, and frameworks. Maintain accurate and timely documentation and reporting to provide transparency. Proactively manage project overburns to ensure stability and alignment with profit forecasts. Ensure seamless onboarding and offboarding of projects, supporting smooth transitions. Develop a deep understanding of client organisations and identify opportunities to improve customer and supporter experiences. Build and nurture strong client relationships through regular engagement and on site meetings. Work closely with Client Services and project teams to deliver cohesive and impactful solutions. Contribute to new business opportunities, including proposals, pitches, and content development. Team collaboration and leadership Manage rhythms and rituals for multidisciplinary design teams, ensuring effective collaboration and communication. Provide servant leadership to ensure teams work well together and clarify roles and responsibilities. Inspire teams with a positive approach, encouraging creativity and innovation in all aspects of delivery. Mentor and coach junior project managers, fostering a culture of continuous improvement. Contribute actively to Manifesto's Community of Practice, promoting knowledge sharing and collaboration. Adopt a mindset of continuous improvement and optimisation across all areas of project delivery. Deepen your knowledge of delivery methodologies, including Agile, Lean, and user centred design. Contribute to governance and reporting forums, offering insights to improve ways of working. Produce marketing content through thought leadership, blogs, and social media to promote Manifesto's work. Dimensions Budget N/A Headcount N/A Resource complexity and nature of work teams Delivering projects that meet or exceed agreed KPIs, including time, budget, scope, quality, and client satisfaction. Contributing to commercial success by ensuring profitability and supporting revenue forecasts. Problem solving responsibility and complexity Proactively identifying and resolving risks and issues to maintain project success. Change management requirements Keep everyone in the loop and get them on board early. Understand how changes affect people and processes, and be ready for any pushback. Run sessions and coach teams to help them adapt smoothly. Check how ready people are for change and tweak plans if needed. Share what works (and what doesn't) with the team. Internal/external interactions Head of Project Management Senior Project Manager Senior leaders in manifesto Project managers, Operations team, designers, developers, client service teams, growth team Communities of Practice Clients Strategic timeframe working towards 1-3 year business plan About you Professional knowledge and experience Experience Some track record of planning, managing, and delivering projects within time and budget constraints. Ideally, within an agency setting. Demonstrable knowledge of delivery methodologies and frameworks, including user centred design, Agile, Lean practices, and the software delivery lifecycle. Experience managing multiple projects and deadlines concurrently. Strong stakeholder management skills across a wide range of sectors and organisational levels. Excellent communication skills, with the ability to work collaboratively in multidisciplinary teams and build awareness across broader audiences. Proven ability to help teams plan and prioritise work effectively, understanding necessary trade offs. Comfortable in a servant leadership role, ensuring teams are cohesive and clear on their objectives. Experience in delivering change within large, complex environments using Agile methodologies Familiarity with tools such as Jira, Trello, or other project management platforms. Knowledge of trends and innovations in digital transformation and project management. Technical skills Lean practices User centered design frameworks Software delivery lifecycle understanding Managing multiple projects and deadlines simultaneously Running Agile ceremonies (stand ups, sprint planning, retrospectives) Risk and issue management Project documentation and reporting Jira, Trello or equivalent project management tools Collaboration tools (e.g. Confluence, Slack, Microsoft Teams) Facilitating team communication and alignment Managing client relationships and expectations Supporting proposal and pitch development Leading and coaching teams through change Assessing change readiness and adapting plans accordingly Monitoring project budgets and profitability Aligning delivery with business revenue goals Behaviours Collaborative and adaptable takes full ownership of project delivery while fostering clear communication and strong relationships with clients and teams. Proactive in problem solving and risk management, with a client focused approach. Demonstrates resilience under pressure and a commitment to continuous improvement and knowledge sharing. Inspires positivity and teamwork to drive successful project outcomes Embodies Manifesto's values, championing purpose driven work and fostering a positive team culture. PACT values Purpose - The beating heart of our organisation-the impact we make on people, places, and the planet. Purpose is our driving force and at the core of our organisation. Accountability - As we apply flexibility, pace and growth through our self organisation, we are accountable to all of our stakeholders. Craft - Craft highlights our dedication to bringing precision, problem solving, and creativity to our work, both with our clients and internally. Togetherness - Togetherness is 'how' we work - it captures the energy, fun, and user centred approach that we embrace. It signifies the collaborative spirit we bring to our work, including people at every level and creating a sense of belonging to our teams About us manifesto We take pride in creating award winning digital experiences, products and services that are measurably ethical, inclusive, accessible, sustainable and joyful. Our changemaker clients include UNICEF UK, Breast Cancer Now, The Trussell Trust, Woodgreen, The Royal Academy of Arts, Zoological Society London, Historic Environment Scotland and Fauna & Flora. Part of the TPXimpact group - a Certified B Corporation , we are a team of 130 digital product leaders, creative designers, user experience designers, engagement specialists, software engineers and experience strategists. TPXimpact TPXimpact is a digital transformation company, and Certified B Corporation , on a mission to build a future where people, places and the planet are supported to thrive. Combining vast expertise in human centred design, data, experience and technology, we help the public, private and third sectors with their digital transformation journey, delivering high quality solutions that improve services, experiences and outcomes. We're passionate people who work in close collaboration with our clients to create sustainable solutions ready for an ever evolving world. We are committed to having a positive impact on the clients and the communities we serve. We actively encourage applications from all genders, ethnicities, disabled people, members of the LGBTQIA+ community, and those from lower socio economic backgrounds. Don't meet 100% of the criteria? We still want to hear from you. Please let us know if you require any adjustments during the recruitment process.
About Us Lupa is building a category defining product the industry has never seen before. We're the AI-native operating system for veterinary practices and pet parents, replacing the fragmented, clunky systems vets have tolerated for years with a single intelligent platform for scheduling, client communication, clinical documentation, and AI-driven care guidance. Practices run more efficiently, vets get back to doing what they love, and pet parents feel more connected to their animals' health than ever. The traction speaks for itself: one of Europe's top 100 AI startups with a team of 50 people, 10x growth in twelve months, the UK market leader, and now charging hard into the US and Europe. We have $25M in funding, 1M+ pets on the platform, and a buzzing HQ in Paddington, London. This is a rare chance to join a rocket ship at exactly the right moment and we're looking for exceptional people to help us fly it. In this role, you will: Own a portfolio of veterinary practice onboardings end-to-end, from kick-off call through to a fully live, confident team on the other side Train practice staff on the Lupa platform, tailoring your approach to different levels of technical confidence and clinical background Consult on veterinary workflows, helping practices redesign how they operate around our AI-native tooling rather than just transplanting old habits into new software Project manage multiple concurrent deployments, keeping timelines on track and stakeholders informed without losing momentum Be the bridge between the customer and the product, feeding structured insight from the field back to the team to improve how we build and deploy Contribute to and improve our deployment processes as we scale, if something isn't working, you'll be expected to fix it, not just flag it Your background looks something like: 2+ years in a SaaS implementation, deployment, onboarding, or customer-facing project management role A track record of managing multiple projects simultaneously without letting anything slip Experience working directly with end users through a software transition, you know how to bring sceptical people along Veterinary, healthcare, or clinical workflow experience (nice to have, a genuine interest counts) Familiarity with B2B SaaS deployment cycles, from scoping and configuration through to training and go-live (nice to have) As a person, you: Are a natural problem solver, when something breaks mid-deployment, you stay calm, think fast, and get it sorted Are resilient, you hear no, push back professionally, and keep moving without taking it personally Are genuinely outgoing and enjoy building relationships with customers, not just completing transactions with them Take real ownership, your deployments are your projects, your customers, your outcomes Are excited to work in-person from our Paddington, London HQ Are always looking for ways to improve the process, not just follow it What does success look like in 6 months? You're managing a portfolio of deployments independently and consistently delivering strong customer feedback You've dived into parts of the business beyond your immediate role, and already have ideas about how to make things better Practices you've deployed are live, confident, and advocates for Lupa, not just users of it
24/07/2026
Full time
About Us Lupa is building a category defining product the industry has never seen before. We're the AI-native operating system for veterinary practices and pet parents, replacing the fragmented, clunky systems vets have tolerated for years with a single intelligent platform for scheduling, client communication, clinical documentation, and AI-driven care guidance. Practices run more efficiently, vets get back to doing what they love, and pet parents feel more connected to their animals' health than ever. The traction speaks for itself: one of Europe's top 100 AI startups with a team of 50 people, 10x growth in twelve months, the UK market leader, and now charging hard into the US and Europe. We have $25M in funding, 1M+ pets on the platform, and a buzzing HQ in Paddington, London. This is a rare chance to join a rocket ship at exactly the right moment and we're looking for exceptional people to help us fly it. In this role, you will: Own a portfolio of veterinary practice onboardings end-to-end, from kick-off call through to a fully live, confident team on the other side Train practice staff on the Lupa platform, tailoring your approach to different levels of technical confidence and clinical background Consult on veterinary workflows, helping practices redesign how they operate around our AI-native tooling rather than just transplanting old habits into new software Project manage multiple concurrent deployments, keeping timelines on track and stakeholders informed without losing momentum Be the bridge between the customer and the product, feeding structured insight from the field back to the team to improve how we build and deploy Contribute to and improve our deployment processes as we scale, if something isn't working, you'll be expected to fix it, not just flag it Your background looks something like: 2+ years in a SaaS implementation, deployment, onboarding, or customer-facing project management role A track record of managing multiple projects simultaneously without letting anything slip Experience working directly with end users through a software transition, you know how to bring sceptical people along Veterinary, healthcare, or clinical workflow experience (nice to have, a genuine interest counts) Familiarity with B2B SaaS deployment cycles, from scoping and configuration through to training and go-live (nice to have) As a person, you: Are a natural problem solver, when something breaks mid-deployment, you stay calm, think fast, and get it sorted Are resilient, you hear no, push back professionally, and keep moving without taking it personally Are genuinely outgoing and enjoy building relationships with customers, not just completing transactions with them Take real ownership, your deployments are your projects, your customers, your outcomes Are excited to work in-person from our Paddington, London HQ Are always looking for ways to improve the process, not just follow it What does success look like in 6 months? You're managing a portfolio of deployments independently and consistently delivering strong customer feedback You've dived into parts of the business beyond your immediate role, and already have ideas about how to make things better Practices you've deployed are live, confident, and advocates for Lupa, not just users of it
LA International Computer Consultants Ltd
Leiston, Suffolk
*SC CLEARED* Tablet Support Engineer 4 Month contract initially + Extensions Based: Onsite in Leiston, Suffolk Rate: £200 - £250 p/d (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Tablet Support Engineer to join the team. Key Responsibilities 1. Tablet Device Management & Administration * Manage and support tablet devices through Microsoft Intune, including device enrolment, configuration, compliance monitoring, and policy deployment. * Perform Level 1 operational support for tablet-related incidents, service requests, and access requests. * Ensure all tablet devices are configured according to organisational standards and security requirements. * Support device life cycle activities including provisioning, refresh, replacement, and decommissioning. 2. Device Deployment, Allocation & Setup * Receive, record, stage, and prepare tablet devices for deployment. * Configure and validate tablets prior to user allocation and handover. * Allocate and issue devices to end users, ensuring accurate tracking of assigned assets. * Support user onboarding activities, including account setup, application access, and connectivity validation. 3. Post-Deployment Validation & Testing * Perform post-build and post-enrolment checks to ensure devices are fully operational. * Validate device functionality, user authentication, network connectivity, application access, and compliance status. * Conduct quality assurance checks and maintain deployment records using approved checklists. * Ensure devices meet service and operational standards before user handover. 4. End-User Support & Guidance * Provide first-line support for tablet-related incidents and user queries. * Assist users with tablet functionality, applications, email access, connectivity, and troubleshooting. * Deliver basic user guidance and onboarding support to ensure effective device adoption. * Support floor-walking and hypercare activities during deployment and transition periods. 5. Asset Management & CMDB Maintenance * Maintain accurate asset records within the Configuration Management Database (CMDB) and associated asset management systems. * Record device allocations, returns, replacements, and stock movements. * Maintain chain-of-custody documentation and audit records for all deployed devices. * Ensure compliance with organisational asset management and governance processes. 6. Stock Management & Inventory Control * Manage tablet inventory levels, including receiving, storing, issuing, and returning devices. * Maintain secure storage of tablets within designated cabinets and storage locations. * Conduct regular stock audits and reconcile inventory records. * Support forecasting and replenishment activities to ensure sufficient device availability. 7. Issue Resolution & Escalation * Diagnose and resolve common tablet hardware, software, and configuration issues. * Escalate complex technical issues to relevant support teams, Intune administrators, or engineering specialists. * Track incidents, service requests, and defects through agreed support processes. * Support continuous service improvement by identifying recurring issues and trends Key Skills & Experience: * Experience supporting and managing mobile devices using Microsoft Intune. * Knowledge of device provisioning, deployment, and life cycle management processes. * Experience with asset management, inventory control, and CMDB updates. * Strong first-line (L1) support, troubleshooting, and customer service skills. * Excellent organisational, communication, and documentation abilities. * Experience supporting tablets on Android OS Desirable Skills/Knowledge/Experience: * Experience supporting tablet deployment programmes in enterprise environments. * Knowledge of Microsoft 365, Azure AD/Entra ID, and mobile device security policies. * Familiarity with ITIL-based incident, request, and asset management processes. * Experience conducting stock audits, device logistics, and chain-of-custody management. This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
23/07/2026
Contractor
*SC CLEARED* Tablet Support Engineer 4 Month contract initially + Extensions Based: Onsite in Leiston, Suffolk Rate: £200 - £250 p/d (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Tablet Support Engineer to join the team. Key Responsibilities 1. Tablet Device Management & Administration * Manage and support tablet devices through Microsoft Intune, including device enrolment, configuration, compliance monitoring, and policy deployment. * Perform Level 1 operational support for tablet-related incidents, service requests, and access requests. * Ensure all tablet devices are configured according to organisational standards and security requirements. * Support device life cycle activities including provisioning, refresh, replacement, and decommissioning. 2. Device Deployment, Allocation & Setup * Receive, record, stage, and prepare tablet devices for deployment. * Configure and validate tablets prior to user allocation and handover. * Allocate and issue devices to end users, ensuring accurate tracking of assigned assets. * Support user onboarding activities, including account setup, application access, and connectivity validation. 3. Post-Deployment Validation & Testing * Perform post-build and post-enrolment checks to ensure devices are fully operational. * Validate device functionality, user authentication, network connectivity, application access, and compliance status. * Conduct quality assurance checks and maintain deployment records using approved checklists. * Ensure devices meet service and operational standards before user handover. 4. End-User Support & Guidance * Provide first-line support for tablet-related incidents and user queries. * Assist users with tablet functionality, applications, email access, connectivity, and troubleshooting. * Deliver basic user guidance and onboarding support to ensure effective device adoption. * Support floor-walking and hypercare activities during deployment and transition periods. 5. Asset Management & CMDB Maintenance * Maintain accurate asset records within the Configuration Management Database (CMDB) and associated asset management systems. * Record device allocations, returns, replacements, and stock movements. * Maintain chain-of-custody documentation and audit records for all deployed devices. * Ensure compliance with organisational asset management and governance processes. 6. Stock Management & Inventory Control * Manage tablet inventory levels, including receiving, storing, issuing, and returning devices. * Maintain secure storage of tablets within designated cabinets and storage locations. * Conduct regular stock audits and reconcile inventory records. * Support forecasting and replenishment activities to ensure sufficient device availability. 7. Issue Resolution & Escalation * Diagnose and resolve common tablet hardware, software, and configuration issues. * Escalate complex technical issues to relevant support teams, Intune administrators, or engineering specialists. * Track incidents, service requests, and defects through agreed support processes. * Support continuous service improvement by identifying recurring issues and trends Key Skills & Experience: * Experience supporting and managing mobile devices using Microsoft Intune. * Knowledge of device provisioning, deployment, and life cycle management processes. * Experience with asset management, inventory control, and CMDB updates. * Strong first-line (L1) support, troubleshooting, and customer service skills. * Excellent organisational, communication, and documentation abilities. * Experience supporting tablets on Android OS Desirable Skills/Knowledge/Experience: * Experience supporting tablet deployment programmes in enterprise environments. * Knowledge of Microsoft 365, Azure AD/Entra ID, and mobile device security policies. * Familiarity with ITIL-based incident, request, and asset management processes. * Experience conducting stock audits, device logistics, and chain-of-custody management. This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Job Title: DV Cleared PMO Exit Support Specialist Location: Basingstoke (BNS01) - with travel to customer site (2-3 days/week) Duration: Until 31st May with possible extension Rate: Up to £500 per day via an approved umbrella company Must be willing and eligible to go through DV clearance process Are you an organised and proactive PMO professional with experience supporting programme and contract transitions? Our client, a reputable organisation, is hiring for a PMO Exit Support Specialist to ensure smooth, compliant, and low-risk programme closures. This is an exciting opportunity to contribute to critical exit activities, coordinate stakeholder engagement, and support governance across a dynamic environment. What you'll be doing: Support planning, coordination, and delivery of programme or contract exit activities Maintain and track exit plans, milestones, risks, issues, and dependencies Coordinate knowledge transfer, documentation handover, and asset tracking Monitor progress and provide regular reports to programme leadership Support governance forums, ensuring compliance with contractual and organisational standards Manage resource onboarding/offboarding and track financial and contractual obligations Assist with audit, assurance, and evidence gathering during the exit process What you'll bring: Proven experience in programme and project coordination, planning, and scheduling Strong stakeholder engagement and communication skills Expertise in governance, reporting, and PMO controls Skilled in RAID and dependency management Excellent organisational skills with attention to detail Proficiency in Microsoft Excel, SharePoint, PowerPoint, and PMO tools Ability to work under pressure, adapt quickly, and manage multiple priorities Confident in engaging with stakeholders at various levels of seniority Resilient, collaborative, and proactive problem-solver If you're ready to support a vital programme transition and thrive in a fast-paced environment, we want to hear from you! Apply now to join a forward thinking team dedicated to excellence.
17/07/2026
Full time
Job Title: DV Cleared PMO Exit Support Specialist Location: Basingstoke (BNS01) - with travel to customer site (2-3 days/week) Duration: Until 31st May with possible extension Rate: Up to £500 per day via an approved umbrella company Must be willing and eligible to go through DV clearance process Are you an organised and proactive PMO professional with experience supporting programme and contract transitions? Our client, a reputable organisation, is hiring for a PMO Exit Support Specialist to ensure smooth, compliant, and low-risk programme closures. This is an exciting opportunity to contribute to critical exit activities, coordinate stakeholder engagement, and support governance across a dynamic environment. What you'll be doing: Support planning, coordination, and delivery of programme or contract exit activities Maintain and track exit plans, milestones, risks, issues, and dependencies Coordinate knowledge transfer, documentation handover, and asset tracking Monitor progress and provide regular reports to programme leadership Support governance forums, ensuring compliance with contractual and organisational standards Manage resource onboarding/offboarding and track financial and contractual obligations Assist with audit, assurance, and evidence gathering during the exit process What you'll bring: Proven experience in programme and project coordination, planning, and scheduling Strong stakeholder engagement and communication skills Expertise in governance, reporting, and PMO controls Skilled in RAID and dependency management Excellent organisational skills with attention to detail Proficiency in Microsoft Excel, SharePoint, PowerPoint, and PMO tools Ability to work under pressure, adapt quickly, and manage multiple priorities Confident in engaging with stakeholders at various levels of seniority Resilient, collaborative, and proactive problem-solver If you're ready to support a vital programme transition and thrive in a fast-paced environment, we want to hear from you! Apply now to join a forward thinking team dedicated to excellence.
Doherty Associates (DA) has successfully delivered IT consultancy and managed services for over 30 years to world-renowned, international clients. Our focus is on delivering exceptional customer services to the professional and financial services sector, including leading private equity and venture capital firms and several top 10 UK law firms. We are a Microsoft Partner with five competencies, a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited. Our customers rely on us to bring specialist expertise across cloud solutions, hybrid working, modern workplace, cyber security and compliance, and the adoption of automation and AI. We have built a reputation as a company that keeps its promises and delivers quality. About the role The Service Delivery Manager (SDM) is responsible for ensuring the consistent delivery of reliable and effective IT services to customers, in alignment with contractual obligations, service level agreements (SLAs), and business objectives. You will act as the bridge between the customer, the technical and the account management teams, ensuring operational robustness, consistent customer satisfaction, and continuous service improvement across all managed services. This role is best suited to an experienced SDM professional who works comfortably in an IT MSP, high pressure environment, has a track record of managing demanding customer expectations while working closely with senior stakeholders to deliver results. Strong communication skills are essential for navigating complex negotiations, handling sensitive information, and building lasting relationships. Main responsibilities Service performance and SLA management Act as an escalation point for persistent issues and assist key customers during major incidents. Drive resolution of service quality related escalations, by co ordination across relevant departments. Monitor and report on monthly service performance against SLAs and KPIs (at a DA business level and specific customer level, as required). Identify service delivery risks and propose mitigation strategies (at the business and client level). Manage SIP processes for specific customers. Develop and improve customer satisfaction and the supporting processes. Customer engagement and relationship management Build and maintain strong relationships with internal and external stakeholders to understand business needs and expectations. Partner with Account Managers in conducting service review meetings with key clients and standardise generic performance metrics and reporting. Work with internal and third party teams to ensure actions are taken and completed to protect and improve services when required. Be an ambassador for IT Managed Services and help educate the customer and their teams on how best to use our services. Operations Coordinate client and account management escalations with internal service desk and project teams to ensure timely and effective delivery of services. Oversee change, release and service transition management processes. Work with service desk leads to ensure compliance with ITIL best practices and internal governance standards. Continuous improvement and innovation Identify opportunities for service improvement and efficiency gains. Lead initiatives to enhance service quality, customer experience, and operational processes. Collaborate with technical teams to implement automation and innovation in service delivery. Review and identify services that are being delivered that could generate billable work such as Ad hoc tickets. Reporting and documentation Produce and present service reports, dashboards, and performance summaries. Create and maintain service performance reports that show the commercial success of each service line. Own customer experience reporting, identifying service concerns and opportunities for improvement. Team collaboration and leadership Work closely with the Service Desk, Project Managers, and Account Managers to drive improvements in service delivery and the process of transitioning services into operations. Support onboarding of new clients. Assist Managers in mentoring the junior staff involved in service improvements or CSI. Professional skills and experience Demonstrable ability to lead IT service delivery operations in a fast paced, mid sized MSP, with measurable improvements in service quality and customer satisfaction. ITIL certified, with good understanding of practical application of ITIL principles to drive service consistency, incident resolution, and process optimisation. Hands on, effective ownership of SLA and KPI frameworks - not just working within them, but actively shaping, monitoring, and improving them to meet evolving client needs. Experience with clients utilising Microsoft M365 and cloud services. About the person High levels of empathy with ability to build and maintain effective relationships Clear and confident communicator, able to build trust and influence stakeholders at all levels. A proactive, 'can do' attitude and sense of urgency High ethical standards and integrity Analytical mindset with the ability to interpret data and drive decisions. Resilient with ability to learn and bounce back from challenging situations What we offer in return Basic salary plus performance bonus Incentive scheme for passing specific Microsoft accreditations 33 days of annual leave (incl. 8 UK bank holidays) Time off on your birthday Private medical insurance, group income protection and life insurance
11/07/2026
Full time
Doherty Associates (DA) has successfully delivered IT consultancy and managed services for over 30 years to world-renowned, international clients. Our focus is on delivering exceptional customer services to the professional and financial services sector, including leading private equity and venture capital firms and several top 10 UK law firms. We are a Microsoft Partner with five competencies, a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited. Our customers rely on us to bring specialist expertise across cloud solutions, hybrid working, modern workplace, cyber security and compliance, and the adoption of automation and AI. We have built a reputation as a company that keeps its promises and delivers quality. About the role The Service Delivery Manager (SDM) is responsible for ensuring the consistent delivery of reliable and effective IT services to customers, in alignment with contractual obligations, service level agreements (SLAs), and business objectives. You will act as the bridge between the customer, the technical and the account management teams, ensuring operational robustness, consistent customer satisfaction, and continuous service improvement across all managed services. This role is best suited to an experienced SDM professional who works comfortably in an IT MSP, high pressure environment, has a track record of managing demanding customer expectations while working closely with senior stakeholders to deliver results. Strong communication skills are essential for navigating complex negotiations, handling sensitive information, and building lasting relationships. Main responsibilities Service performance and SLA management Act as an escalation point for persistent issues and assist key customers during major incidents. Drive resolution of service quality related escalations, by co ordination across relevant departments. Monitor and report on monthly service performance against SLAs and KPIs (at a DA business level and specific customer level, as required). Identify service delivery risks and propose mitigation strategies (at the business and client level). Manage SIP processes for specific customers. Develop and improve customer satisfaction and the supporting processes. Customer engagement and relationship management Build and maintain strong relationships with internal and external stakeholders to understand business needs and expectations. Partner with Account Managers in conducting service review meetings with key clients and standardise generic performance metrics and reporting. Work with internal and third party teams to ensure actions are taken and completed to protect and improve services when required. Be an ambassador for IT Managed Services and help educate the customer and their teams on how best to use our services. Operations Coordinate client and account management escalations with internal service desk and project teams to ensure timely and effective delivery of services. Oversee change, release and service transition management processes. Work with service desk leads to ensure compliance with ITIL best practices and internal governance standards. Continuous improvement and innovation Identify opportunities for service improvement and efficiency gains. Lead initiatives to enhance service quality, customer experience, and operational processes. Collaborate with technical teams to implement automation and innovation in service delivery. Review and identify services that are being delivered that could generate billable work such as Ad hoc tickets. Reporting and documentation Produce and present service reports, dashboards, and performance summaries. Create and maintain service performance reports that show the commercial success of each service line. Own customer experience reporting, identifying service concerns and opportunities for improvement. Team collaboration and leadership Work closely with the Service Desk, Project Managers, and Account Managers to drive improvements in service delivery and the process of transitioning services into operations. Support onboarding of new clients. Assist Managers in mentoring the junior staff involved in service improvements or CSI. Professional skills and experience Demonstrable ability to lead IT service delivery operations in a fast paced, mid sized MSP, with measurable improvements in service quality and customer satisfaction. ITIL certified, with good understanding of practical application of ITIL principles to drive service consistency, incident resolution, and process optimisation. Hands on, effective ownership of SLA and KPI frameworks - not just working within them, but actively shaping, monitoring, and improving them to meet evolving client needs. Experience with clients utilising Microsoft M365 and cloud services. About the person High levels of empathy with ability to build and maintain effective relationships Clear and confident communicator, able to build trust and influence stakeholders at all levels. A proactive, 'can do' attitude and sense of urgency High ethical standards and integrity Analytical mindset with the ability to interpret data and drive decisions. Resilient with ability to learn and bounce back from challenging situations What we offer in return Basic salary plus performance bonus Incentive scheme for passing specific Microsoft accreditations 33 days of annual leave (incl. 8 UK bank holidays) Time off on your birthday Private medical insurance, group income protection and life insurance
About the job you're consideringThe ServiceNow Platform Implementation Solution Specialist is a technical and strategic role within Digital Customer Experience's (DCX) Business Technology practice in the UK. This role focuses on developing, customizing, and integrating ServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience. It requires a strong understanding of what drives excellent customer experiences from marketing, sales, and commerce perspectives, as well as how great employee experiences are built around key moments such as onboarding, daily work, and talent development. The role also involves leveraging ServiceNow's platform to enable seamless workflows that optimize productivity and satisfaction for both customers and employees.Your roleTechnical Development - Design and develop solutions for ServiceNow workflow applications, including:Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service PortalTechnology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service DeliveryUser Experience - Utliise ServiceNow's Experience Layer components to build modern, intuitive user interfacesConfigure and enhance the Next Experience UI for tailored and seamless interactionsUse UI Builder and Service Portal to deliver role-based dashboards and customised workflows that meet client-specific requirementsIntegration and Data ManagementIntegrate ServiceNow applications with external systems (e.g., CRMs, HR systems, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub.Manage data migration and ensure alignment across ServiceNow modules and external systems for consistent data integrity.Workflow data fabric and RaptorDBYour skills and experienceServiceNow Expertise: Proven experience with the ServiceNow platform, focusing on Customer Experience, Technology Experience, and Employee Experience workflows.Customer and Employee Insights:Deep understanding of customer journey optimization, including touchpoints in marketing, sales, and commerce.Strong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and career development.Technical Proficiency: Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific tools like Glide API, Flow Designer, and IntegrationHub.Integration Skills: Expertise in integrating ServiceNow with external systems to create end-to-end workflows.Communication and Collaboration: Ability to translate technical concepts into business outcomes and work effectively with diverse teams.Problem-Solving: Analytical mindset with the ability to troubleshoot complex issues and deliver innovative solutions.We are a Disability Confident EmployerCapgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.Your security clearanceTo be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.Make it real - what does it mean for youFlexibility to work your wayYou will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Your wellbeingYou'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.Impactful ExperiencesYou will reimagine what's possible: creating value for the world's leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.Shape your pathYou will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.Capgemini. Make it real.Why you should consider CapgeminiGrowing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.About CapgeminiCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.Make it real
08/07/2026
Full time
About the job you're consideringThe ServiceNow Platform Implementation Solution Specialist is a technical and strategic role within Digital Customer Experience's (DCX) Business Technology practice in the UK. This role focuses on developing, customizing, and integrating ServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience. It requires a strong understanding of what drives excellent customer experiences from marketing, sales, and commerce perspectives, as well as how great employee experiences are built around key moments such as onboarding, daily work, and talent development. The role also involves leveraging ServiceNow's platform to enable seamless workflows that optimize productivity and satisfaction for both customers and employees.Your roleTechnical Development - Design and develop solutions for ServiceNow workflow applications, including:Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service PortalTechnology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service DeliveryUser Experience - Utliise ServiceNow's Experience Layer components to build modern, intuitive user interfacesConfigure and enhance the Next Experience UI for tailored and seamless interactionsUse UI Builder and Service Portal to deliver role-based dashboards and customised workflows that meet client-specific requirementsIntegration and Data ManagementIntegrate ServiceNow applications with external systems (e.g., CRMs, HR systems, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub.Manage data migration and ensure alignment across ServiceNow modules and external systems for consistent data integrity.Workflow data fabric and RaptorDBYour skills and experienceServiceNow Expertise: Proven experience with the ServiceNow platform, focusing on Customer Experience, Technology Experience, and Employee Experience workflows.Customer and Employee Insights:Deep understanding of customer journey optimization, including touchpoints in marketing, sales, and commerce.Strong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and career development.Technical Proficiency: Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific tools like Glide API, Flow Designer, and IntegrationHub.Integration Skills: Expertise in integrating ServiceNow with external systems to create end-to-end workflows.Communication and Collaboration: Ability to translate technical concepts into business outcomes and work effectively with diverse teams.Problem-Solving: Analytical mindset with the ability to troubleshoot complex issues and deliver innovative solutions.We are a Disability Confident EmployerCapgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.Your security clearanceTo be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.Make it real - what does it mean for youFlexibility to work your wayYou will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Your wellbeingYou'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.Impactful ExperiencesYou will reimagine what's possible: creating value for the world's leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.Shape your pathYou will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.Capgemini. Make it real.Why you should consider CapgeminiGrowing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.About CapgeminiCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.Make it real
# ServiceNow Implementation SpecialistBirmingham, Bristol, Edinburgh, Glasgow, London, Manchester, Newcastle Bank House, WokingApply for this job Permanent Experienced Professionals SaaS Solutions ID 510761-en\_GB About the job you're considering The ServiceNow Platform Implementation Solution Specialist is a technical and strategic role within Digital Customer Experience's (DCX) Business Technology practice in the UK. This role focuses on developing, customizing, and integrating ServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience. It requires a strong understanding of what drives excellent customer experiences from marketing, sales, and commerce perspectives, as well as how great employee experiences are built around key moments such as onboarding, daily work, and talent development. The role also involves leveraging ServiceNow's platform to enable seamless workflows that optimize productivity and satisfaction for both customers and employees. Your role Technical Development - Design and develop solutions for ServiceNow workflow applications, including: Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM) Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery User Experience - Utliise ServiceNow's Experience Layer components to build modern, intuitive user interfaces Configure and enhance the Next Experience UI for tailored and seamless interactions Use UI Builder and Service Portal to deliver role-based dashboards and customised workflows that meet client-specific requirements Integration and Data Management Integrate ServiceNow applications with external systems (e.g., CRMs, HR systems, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub. Manage data migration and ensure alignment across ServiceNow modules and external systems for consistent data integrity. Workflow data fabric and RaptorDB Your skills and experience • ServiceNow Expertise: Proven experience with the ServiceNow platform, focusing on Customer Experience, Technology Experience, and Employee Experience workflows. • Customer and Employee Insights: • Deep understanding of customer journey optimization, including touchpoints in marketing, sales, and commerce. • Strong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and career development. • Technical Proficiency: Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific tools like Glide API, Flow Designer, and IntegrationHub. • Integration Skills: Expertise in integrating ServiceNow with external systems to create end-to-end workflows. • Communication and Collaboration: Ability to translate technical concepts into business outcomes and work effectively with diverse teams. • Problem-Solving: Analytical mindset with the ability to troubleshoot complex issues and deliver innovative solutions. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme.As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. Your security clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process. Make it real - what does it mean for you Flexibility to work your way You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Your wellbeing You'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. Impactful Experiences You will reimagine what's possible: creating value for the world's leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK. Shape your path You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.Capgemini. Make it real.
07/07/2026
Full time
# ServiceNow Implementation SpecialistBirmingham, Bristol, Edinburgh, Glasgow, London, Manchester, Newcastle Bank House, WokingApply for this job Permanent Experienced Professionals SaaS Solutions ID 510761-en\_GB About the job you're considering The ServiceNow Platform Implementation Solution Specialist is a technical and strategic role within Digital Customer Experience's (DCX) Business Technology practice in the UK. This role focuses on developing, customizing, and integrating ServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience. It requires a strong understanding of what drives excellent customer experiences from marketing, sales, and commerce perspectives, as well as how great employee experiences are built around key moments such as onboarding, daily work, and talent development. The role also involves leveraging ServiceNow's platform to enable seamless workflows that optimize productivity and satisfaction for both customers and employees. Your role Technical Development - Design and develop solutions for ServiceNow workflow applications, including: Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM) Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery User Experience - Utliise ServiceNow's Experience Layer components to build modern, intuitive user interfaces Configure and enhance the Next Experience UI for tailored and seamless interactions Use UI Builder and Service Portal to deliver role-based dashboards and customised workflows that meet client-specific requirements Integration and Data Management Integrate ServiceNow applications with external systems (e.g., CRMs, HR systems, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub. Manage data migration and ensure alignment across ServiceNow modules and external systems for consistent data integrity. Workflow data fabric and RaptorDB Your skills and experience • ServiceNow Expertise: Proven experience with the ServiceNow platform, focusing on Customer Experience, Technology Experience, and Employee Experience workflows. • Customer and Employee Insights: • Deep understanding of customer journey optimization, including touchpoints in marketing, sales, and commerce. • Strong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and career development. • Technical Proficiency: Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific tools like Glide API, Flow Designer, and IntegrationHub. • Integration Skills: Expertise in integrating ServiceNow with external systems to create end-to-end workflows. • Communication and Collaboration: Ability to translate technical concepts into business outcomes and work effectively with diverse teams. • Problem-Solving: Analytical mindset with the ability to troubleshoot complex issues and deliver innovative solutions. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme.As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. Your security clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process. Make it real - what does it mean for you Flexibility to work your way You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Your wellbeing You'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. Impactful Experiences You will reimagine what's possible: creating value for the world's leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK. Shape your path You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.Capgemini. Make it real.
Position: Business Development Manager Job ID: (phone number removed) Location: Northwest Rate/Salary: £45,000 - £50,000 Basic + Commission Benefits: Company Benefits Package Type: Permanent, Full-Time HSB Technical Ltd is a specialist recruiter within the Fire & Security, Power & Propulsion and Shipbuilding sectors. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas. The below job description will outline this position of: Business Development Manager Typically, this person will be responsible for driving new business growth across the Northwest, developing long-term customer relationships, increasing recurring monitoring revenue, and promoting a comprehensive range of fire, security and monitoring solutions to installers and system integrators. Duties and responsibilities of the Business Development Manager will be: Drive new business growth through the acquisition of new installer and system integrator accounts. Increase product sales and recurring monitoring revenue across the region. Generate self-sourced sales opportunities through networking, referrals, canvassing and industry events. Develop existing customer accounts by identifying upselling and cross-selling opportunities. Promote a range of monitoring services including intruder alarm, fire alarm, CCTV monitoring and police response services. Build and maintain long-term relationships with key decision-makers through regular face-to-face customer meetings. Manage and maintain sales pipelines using the company CRM system. Work closely with internal technical and commercial teams to deliver tailored customer solutions. Support customers with the onboarding and transition of monitored services. Promote integrated hardware and monitoring solutions while keeping customers informed of new products and service enhancements. Qualifications and requirements for the Business Development Manager: Proven experience in a Business Development, Field Sales or Account Management role within the Fire & Security industry. Strong customer relationship management and business development skills. Excellent communication, negotiation and presentation abilities. Highly organised with excellent time management and attention to detail. Commercially minded with strong analytical and problem-solving skills. Proficient in Microsoft Office applications, including Excel, and CRM systems. Full UK driving licence. Working Hours & Package: Competitive basic salary of £45,000 - £50,000 (DOE). Uncapped commission structure. Company car or car allowance. Company pension scheme. Ongoing training and career development opportunities. Full-time, permanent position. Opportunity to join a growing, forward-thinking organisation with genuine career progression. This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.
06/07/2026
Full time
Position: Business Development Manager Job ID: (phone number removed) Location: Northwest Rate/Salary: £45,000 - £50,000 Basic + Commission Benefits: Company Benefits Package Type: Permanent, Full-Time HSB Technical Ltd is a specialist recruiter within the Fire & Security, Power & Propulsion and Shipbuilding sectors. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas. The below job description will outline this position of: Business Development Manager Typically, this person will be responsible for driving new business growth across the Northwest, developing long-term customer relationships, increasing recurring monitoring revenue, and promoting a comprehensive range of fire, security and monitoring solutions to installers and system integrators. Duties and responsibilities of the Business Development Manager will be: Drive new business growth through the acquisition of new installer and system integrator accounts. Increase product sales and recurring monitoring revenue across the region. Generate self-sourced sales opportunities through networking, referrals, canvassing and industry events. Develop existing customer accounts by identifying upselling and cross-selling opportunities. Promote a range of monitoring services including intruder alarm, fire alarm, CCTV monitoring and police response services. Build and maintain long-term relationships with key decision-makers through regular face-to-face customer meetings. Manage and maintain sales pipelines using the company CRM system. Work closely with internal technical and commercial teams to deliver tailored customer solutions. Support customers with the onboarding and transition of monitored services. Promote integrated hardware and monitoring solutions while keeping customers informed of new products and service enhancements. Qualifications and requirements for the Business Development Manager: Proven experience in a Business Development, Field Sales or Account Management role within the Fire & Security industry. Strong customer relationship management and business development skills. Excellent communication, negotiation and presentation abilities. Highly organised with excellent time management and attention to detail. Commercially minded with strong analytical and problem-solving skills. Proficient in Microsoft Office applications, including Excel, and CRM systems. Full UK driving licence. Working Hours & Package: Competitive basic salary of £45,000 - £50,000 (DOE). Uncapped commission structure. Company car or car allowance. Company pension scheme. Ongoing training and career development opportunities. Full-time, permanent position. Opportunity to join a growing, forward-thinking organisation with genuine career progression. This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.
We're looking for a Senior BPA Transition Manager to join our Data / Transitions & Onboarding team. If you're looking for a new challenge with an organisation committed to putting customers first, aiming high and working together, you'll thrive here. Job Type: Permanent Location: This role will be based in our London office with time spent working from home and from the office. We recognise the benefits of flexible working and will discuss what is important to you and balancing this with business requirements during the recruitment process. Flexible working: All roles are open to part time, job share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about flexible working here. Salary and benefits: Up to £90k depending on experience plus bonus private medical cover, 38 days annual leave, excellent pension, 12 salary life assurance, career breaks, income protection, 3 volunteering days and much more. Who are we? We're Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone's journey to and through retirement can be better, and for more than 200 years, we've been helping our customers plan and prepare for their financial futures. Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day. The role We're currently recruiting for a BPA Senior Transition Manager to join our Annuity Client Services Team. The role will effectively support the safe onboarding of new BPA transactions, while ensuring that existing BPA business is operated efficiently and in line with contractual obligations. You would be the main point of contact for our BPA Trustee clients and their advisors/administrators, owning and driving project plans forward. You'll also be required to take a hands on approach to managing the implementation journey for a varied portfolio of schemes all the way through to buy out. The ideal candidate will also have excellent interpersonal skills with the ability to engage with and influence a variety of stakeholders across the business and externally. The role would fit somebody looking for a challenge and an opportunity to develop a team, themselves and their career. Key Responsibilities Own, drive and manage the implementation of a standard, client focussed transition journey for a varied portfolio of schemes, allowing them to incept in a controlled and efficient manner. Supporting Trustees and our outsourced partner through onboarding and onward to buy out. Support complex schemes where required, including creation of presentations for Trustees and attendance at meetings with clients to provide an overview of the proposition and services offered by the team. Provide ongoing real time support to Trustees, administrators and other third parties as required. Develop a thorough understanding of the benefits and data for each scheme within your portfolio, allowing you to act as the first point of contact for all external communication. Develop, own and drive a project plan with each Scheme to proactively manage them through the transition process and onward to buyout. Work closely with the Client Services data analysts and senior data analysts to ensure that all data cleanse activity is completed in line with agreed project plans. Proactively identify emerging issues, liaising with external administrators and Phoenix's outsourced administrator to rectify. Build and maintain relationships with internal stakeholders, Phoenix's outsourced administrator, scheme administrators and Trustees, providing ongoing support throughout the transition journey. Produce detailed and accurate management information to support effective oversight. Support the preparation of contractual documents and individual pension policy documents at buy out. Ensure that all contractual obligations are completed on time, and to a high standard before the buy out occurs. Support the development of a team of Transition managers ensuring knowledge of the Standard Life proposition is maintained and passed through to the wider team. What are we looking for? Strong technical knowledge of Bulk Purchase Annuities and Defined Benefit pensions, including experience supporting schemes through transition to buy out Demonstrable experience in BPA transition activity, including new business pitches, interpreting pension benefit data/documentation, and contributing to transition delivery Proven ability to analyse risk and issues across the transition journey, providing clear, actionable recommendations aligned to project delivery plans Experience producing and presenting data driven insights to stakeholders, translating complex information into clear, engaging outputs to support decision making Track record of working in a project or change environment, collaborating with internal/external stakeholders and operating within outsourced administration models Strong stakeholder engagement exposure, including working with clients, trustees and third parties, alongside a proactive approach to development and continuous learning We want to hire the whole version of you. We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we've advertised and you believe that you can bring value to the role, we'd love to hear from you. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best. Locations 20 Old Bailey, London, EC4M 7AN, GB (Hybrid)
30/06/2026
Full time
We're looking for a Senior BPA Transition Manager to join our Data / Transitions & Onboarding team. If you're looking for a new challenge with an organisation committed to putting customers first, aiming high and working together, you'll thrive here. Job Type: Permanent Location: This role will be based in our London office with time spent working from home and from the office. We recognise the benefits of flexible working and will discuss what is important to you and balancing this with business requirements during the recruitment process. Flexible working: All roles are open to part time, job share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about flexible working here. Salary and benefits: Up to £90k depending on experience plus bonus private medical cover, 38 days annual leave, excellent pension, 12 salary life assurance, career breaks, income protection, 3 volunteering days and much more. Who are we? We're Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone's journey to and through retirement can be better, and for more than 200 years, we've been helping our customers plan and prepare for their financial futures. Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day. The role We're currently recruiting for a BPA Senior Transition Manager to join our Annuity Client Services Team. The role will effectively support the safe onboarding of new BPA transactions, while ensuring that existing BPA business is operated efficiently and in line with contractual obligations. You would be the main point of contact for our BPA Trustee clients and their advisors/administrators, owning and driving project plans forward. You'll also be required to take a hands on approach to managing the implementation journey for a varied portfolio of schemes all the way through to buy out. The ideal candidate will also have excellent interpersonal skills with the ability to engage with and influence a variety of stakeholders across the business and externally. The role would fit somebody looking for a challenge and an opportunity to develop a team, themselves and their career. Key Responsibilities Own, drive and manage the implementation of a standard, client focussed transition journey for a varied portfolio of schemes, allowing them to incept in a controlled and efficient manner. Supporting Trustees and our outsourced partner through onboarding and onward to buy out. Support complex schemes where required, including creation of presentations for Trustees and attendance at meetings with clients to provide an overview of the proposition and services offered by the team. Provide ongoing real time support to Trustees, administrators and other third parties as required. Develop a thorough understanding of the benefits and data for each scheme within your portfolio, allowing you to act as the first point of contact for all external communication. Develop, own and drive a project plan with each Scheme to proactively manage them through the transition process and onward to buyout. Work closely with the Client Services data analysts and senior data analysts to ensure that all data cleanse activity is completed in line with agreed project plans. Proactively identify emerging issues, liaising with external administrators and Phoenix's outsourced administrator to rectify. Build and maintain relationships with internal stakeholders, Phoenix's outsourced administrator, scheme administrators and Trustees, providing ongoing support throughout the transition journey. Produce detailed and accurate management information to support effective oversight. Support the preparation of contractual documents and individual pension policy documents at buy out. Ensure that all contractual obligations are completed on time, and to a high standard before the buy out occurs. Support the development of a team of Transition managers ensuring knowledge of the Standard Life proposition is maintained and passed through to the wider team. What are we looking for? Strong technical knowledge of Bulk Purchase Annuities and Defined Benefit pensions, including experience supporting schemes through transition to buy out Demonstrable experience in BPA transition activity, including new business pitches, interpreting pension benefit data/documentation, and contributing to transition delivery Proven ability to analyse risk and issues across the transition journey, providing clear, actionable recommendations aligned to project delivery plans Experience producing and presenting data driven insights to stakeholders, translating complex information into clear, engaging outputs to support decision making Track record of working in a project or change environment, collaborating with internal/external stakeholders and operating within outsourced administration models Strong stakeholder engagement exposure, including working with clients, trustees and third parties, alongside a proactive approach to development and continuous learning We want to hire the whole version of you. We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we've advertised and you believe that you can bring value to the role, we'd love to hear from you. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best. Locations 20 Old Bailey, London, EC4M 7AN, GB (Hybrid)
