Technical Project ManagerApplylocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: JR223 The Role We are seeking an experienced Project Manager (PM) to lead delivery across a complex front office transformation programme.The Project Manager will be responsible for the end-to-end delivery of assigned projects, ensuring they are completed within prescribed timelines and budgets. This includes defining project objectives and scope, coordinating team efforts and third-party vendors, and overseeing quality throughout the project lifecycle. This role requires strong leadership, communication, and organisational skills, along with the ability to operate in a fast-paced environment.This role is a 12 month FTC. Key Responsibilities Project Leadership & Delivery Own day to day delivery of assigned workstreams within the front office programme, ensuring progress against scope, timelines, and milestones. Develop and maintain detailed project plans, RAID logs, resource plans, and progress dashboards. Manage dependencies across business, operations, and technology teams, escalating issues where appropriate. Stakeholder & Team Management Engage closely with front office teams, operations, and technology partners to ensure alignment and adoption. Work collaboratively with the Business Analyst to ensure requirements are captured, understood, and translated effectively into deliverables. Facilitate regular steering meetings, project working groups, and vendor sessions, producing clear updates and structured reporting. Requirements, Design & Solution Oversight Support and guide the development of requirements, process maps, and solution options in partnership with the BA and Programme Lead. Coordinate the review and sign off of functional designs, configuration specifications, and integration requirements. Ensure solutions align with business objectives, operational efficiency goals, and the programme's strategic goals. Governance & Risk Management Maintain strong project/ programme governance, ensuring compliance with internal delivery standards and controls. Identify, track, and manage risks, issues, and dependencies, proactively driving resolution. Maintain clear and consistent communication with senior stakeholders, providing insights, forecasts, and recommendations. Testing, Deployment & Change Lead planning and coordination of UAT cycles, working with brokers and SMEs to ensure proper coverage and defect triage. Oversee cutover planning, go live readiness, and early life support for new systems and processes. Support change management activities including training, communications, adoption tracking, and post implementation reviews. Skills & Experience Essential Proven experience as a Project Manager within the insurance or reinsurance sector, ideally within Specialty or the London Market. Strong track record delivering front office or broker facing systems, tools, or process improvements. Excellent project planning, governance, and reporting capabilities. Strong communication and stakeholder management skills, with the ability to work confidently with brokers and senior leaders. Ability to manage multiple concurrent workstreams in a fast paced and evolving environment. Desirable Experience supporting start ups, new market entrants, or business build outs. Familiarity with broking platforms, document production tools, CRM systems, or placement technologies. Understanding of London market practices, including regulatory and operational nuances. Personal Attributes Highly organised, delivery focused, and proactive. Comfortable navigating ambiguity and shaping structure in newly forming environments. Strong relationship builder with a collaborative, open working style. Confident decision maker with a pragmatic, solutions driven mindset. About Willis Re We combine specialist broking with analytics, modeling and research to help insurers optimize risk transfer, strengthen balance sheets and achieve sustainable growth. Our approach is relationship-driven, transparent and outcome-focused. At the heart of Willis Re is a focus on delivering the most cutting-edge analytical solutions to enable more informed, better decision-making for risk selection, portfolio optimization, and capital management. The launch of Willis Re brings a strategic advantage of being unhindered by legacy, an ability to leverage data, statistical models and advanced technologies with the best knowledge and expertise to deliver more efficient and effective reinsurance outcomes. This places Willis Re in a unique position to build a truly analytically driven business, focused on creating solutions for the reinsurance industry that are future led and forward thinking. Willis Re will also leverage recognized technical expertise from WTW's Insurance Consulting & Technology business including their advanced modeling and analytical capabilities. Alongside this will be WTW's Research Network, an award-winning business supporting and influencing science to improve the understanding and quantification of risk.Willis Re is committed to embracing a diverse, inclusive, and flexible work environment. We provide equal opportunity to all qualified individuals regardless of race, colour, religion, age, gender, gender expression, national origin, veteran status, disability, orientation, or any other legally protected categories. If you have a need that requires accommodation, please email us at
22/07/2026
Full time
Technical Project ManagerApplylocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: JR223 The Role We are seeking an experienced Project Manager (PM) to lead delivery across a complex front office transformation programme.The Project Manager will be responsible for the end-to-end delivery of assigned projects, ensuring they are completed within prescribed timelines and budgets. This includes defining project objectives and scope, coordinating team efforts and third-party vendors, and overseeing quality throughout the project lifecycle. This role requires strong leadership, communication, and organisational skills, along with the ability to operate in a fast-paced environment.This role is a 12 month FTC. Key Responsibilities Project Leadership & Delivery Own day to day delivery of assigned workstreams within the front office programme, ensuring progress against scope, timelines, and milestones. Develop and maintain detailed project plans, RAID logs, resource plans, and progress dashboards. Manage dependencies across business, operations, and technology teams, escalating issues where appropriate. Stakeholder & Team Management Engage closely with front office teams, operations, and technology partners to ensure alignment and adoption. Work collaboratively with the Business Analyst to ensure requirements are captured, understood, and translated effectively into deliverables. Facilitate regular steering meetings, project working groups, and vendor sessions, producing clear updates and structured reporting. Requirements, Design & Solution Oversight Support and guide the development of requirements, process maps, and solution options in partnership with the BA and Programme Lead. Coordinate the review and sign off of functional designs, configuration specifications, and integration requirements. Ensure solutions align with business objectives, operational efficiency goals, and the programme's strategic goals. Governance & Risk Management Maintain strong project/ programme governance, ensuring compliance with internal delivery standards and controls. Identify, track, and manage risks, issues, and dependencies, proactively driving resolution. Maintain clear and consistent communication with senior stakeholders, providing insights, forecasts, and recommendations. Testing, Deployment & Change Lead planning and coordination of UAT cycles, working with brokers and SMEs to ensure proper coverage and defect triage. Oversee cutover planning, go live readiness, and early life support for new systems and processes. Support change management activities including training, communications, adoption tracking, and post implementation reviews. Skills & Experience Essential Proven experience as a Project Manager within the insurance or reinsurance sector, ideally within Specialty or the London Market. Strong track record delivering front office or broker facing systems, tools, or process improvements. Excellent project planning, governance, and reporting capabilities. Strong communication and stakeholder management skills, with the ability to work confidently with brokers and senior leaders. Ability to manage multiple concurrent workstreams in a fast paced and evolving environment. Desirable Experience supporting start ups, new market entrants, or business build outs. Familiarity with broking platforms, document production tools, CRM systems, or placement technologies. Understanding of London market practices, including regulatory and operational nuances. Personal Attributes Highly organised, delivery focused, and proactive. Comfortable navigating ambiguity and shaping structure in newly forming environments. Strong relationship builder with a collaborative, open working style. Confident decision maker with a pragmatic, solutions driven mindset. About Willis Re We combine specialist broking with analytics, modeling and research to help insurers optimize risk transfer, strengthen balance sheets and achieve sustainable growth. Our approach is relationship-driven, transparent and outcome-focused. At the heart of Willis Re is a focus on delivering the most cutting-edge analytical solutions to enable more informed, better decision-making for risk selection, portfolio optimization, and capital management. The launch of Willis Re brings a strategic advantage of being unhindered by legacy, an ability to leverage data, statistical models and advanced technologies with the best knowledge and expertise to deliver more efficient and effective reinsurance outcomes. This places Willis Re in a unique position to build a truly analytically driven business, focused on creating solutions for the reinsurance industry that are future led and forward thinking. Willis Re will also leverage recognized technical expertise from WTW's Insurance Consulting & Technology business including their advanced modeling and analytical capabilities. Alongside this will be WTW's Research Network, an award-winning business supporting and influencing science to improve the understanding and quantification of risk.Willis Re is committed to embracing a diverse, inclusive, and flexible work environment. We provide equal opportunity to all qualified individuals regardless of race, colour, religion, age, gender, gender expression, national origin, veteran status, disability, orientation, or any other legally protected categories. If you have a need that requires accommodation, please email us at
The Senior Email Channel Officer is a critical role and responsible for the end-to-end delivery of email and SMS communications, ensuring campaigns and automated journeys are planned, built, tested, and deployed on time. The role ensures supporters receive timely, relevant and engaging communications that strengthen their relationship with the charity and drive meaningful action. The post holder will have strong experience using email marketing platforms in achieving KPI's such as improved campaign engagement metrics; improved automated journeys to increase retention, reactivation and income; delivering email accuracy and quality; and contributing to the overall Supporter Experience Strategy to build lifetime value through more supporters, staying longer and doing more. This is a 9-month FTC Key Responsibilities: Campaign and Automation Journey Planning & Delivery Owning the end-to-end delivery of email and SMS campaigns, including planning, building and testing high-quality communications to support fundraising, supporter engagement and other organisational priorities such as newsletter updates, sporting, campaigning, and appeal actions. Advise and deliver automated email journeys that welcome, retain, steward and reactivate supporters, building performance knowledge and insight that can be replicated across different supporter products and journeys. Support the Email Channel Manager in the planning and prioritisation of the Email and SMS channel calendar, ensuring effective delivery of campaign activity. Work with data and CRM teams to improve trigger logic, personalisation and segmentation, using your audience understanding to incorporate targeting and personalisation using customer data and dynamic content logic. Ensure all communications meet agreed quality standards through rigorous pre-deployment testing, including content, personalisation, segmentation, links, rendering and customer journey checks. Advise on the integration of email within multi-channel campaigns (e.g. email, SMS, Whatsapp, direct mail, social and telephone) Manage campaign workflows and delivery timelines, working with stakeholders to ensure requirements, approvals and dependencies are clearly understood and delivered to schedule. Reporting, Performance & Insight Monitor performance and continuously refine journeys to improve conversion, engagement and lifetime value. Work with Business Intelligence, Insight and Digital Analytics teams to produce regular reports on email performance, offering clear insights and recommendations. Use A/B testing, segmentation and behavioural insights to drive continuous improvement. Ensure activity aligns with KPIs around engagement, retention, income and supporter satisfaction. Data, Compliance & Quality Assurance Ensure all email activity is fully compliant with GDPR, PECR, consent and internal data governance. Working closely with the website team, carry out thorough QA across content, links, rendering and segmentation before deployment. Champion accessibility, inclusive language and best practice UX within email design. Collaboration & Stakeholder Management Work closely with internal teams needing email support, advising on best practice, delivery approach and channel suitability. Build effective working relationships with stakeholders across fundraising, marketing, supporter engagement, data, digital and analytics teams. Translate campaign briefs and business requirements into actionable delivery plans, providing expertise on channel capabilities, timelines, segmentation and automation. Liaise with platform and technology partners to troubleshoot issues and support continuous improvement. Platform & Technical Ownership Strong use of ESP email and automation platforms such as Dotdigital, Salesforce Marketing Cloud, or equivalent to build and optimise emails and journeys. Support the development of templates, modules, reusable assets and stronger processes. Contribute to platform migrations or upgrades, ensuring smooth transitions and improved capability. Identify and implement workflow improvements between the Supporter Experience and Data teams to increase effectiveness and reduce lead times for campaign deployment. Continuous Improvement & Ways of Working Work alongside another Senior Email Officer with championing email channel best practise to uphold high quality assurance and executional standards. Act as a trusted channel specialist, advising stakeholders and ensuring communications are deliverable, compliant and customer-focused. Create and maintain documentation of learnings, processes, ways of working and results where required. Identify opportunities to improve campaign workflows, automation and operational efficiency. Knowledge, Skills and Experience: Significant experience delivering end-to-end email and/or SMS campaigns and automated journeys in a fundraising, marketing or digital environment. Strong experience building, testing, quality assuring and deploying customer communications. Hands on experience with email marketing platforms and CRM systems. Proven track record of improving performance through testing and optimisation. Experience working with stakeholders to plan and deliver campaigns from brief to execution. Experience working with data teams and segmentation logic. Familiarity with behavioural insights or loyalty building techniques. Strong understanding of email best practice, including accessibility, personalisation and UX. Knowledge of GDPR, PECR and data governance standards. Strong attention to detail with the ability to conduct thorough testing and quality assurance across customer communications. Strong analytical skills with ability to turn insight into action. Have experience with interpreting and using reporting tools (Google Analytics, PowerBI, Lookerstudio or equivalent). Ability to manage multiple projects with competing deadlines. Ability to work collaboratively across teams and managing stakeholders. Comfortable working autonomously, prioritising delivery. Proactive mindset, self-starter and passionate about customer-first communication. Excellent attention to detail and organisational skills. Additional Information: Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events. Our Office : Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. Salary : Circa £37,000 per annum, plus benefits. Please download the Vacancy Pack on our website for more information. The closing date for applications is the 9th August 2026 , with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK. As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us at via our website. How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application. About Alzheimer's Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
22/07/2026
Full time
The Senior Email Channel Officer is a critical role and responsible for the end-to-end delivery of email and SMS communications, ensuring campaigns and automated journeys are planned, built, tested, and deployed on time. The role ensures supporters receive timely, relevant and engaging communications that strengthen their relationship with the charity and drive meaningful action. The post holder will have strong experience using email marketing platforms in achieving KPI's such as improved campaign engagement metrics; improved automated journeys to increase retention, reactivation and income; delivering email accuracy and quality; and contributing to the overall Supporter Experience Strategy to build lifetime value through more supporters, staying longer and doing more. This is a 9-month FTC Key Responsibilities: Campaign and Automation Journey Planning & Delivery Owning the end-to-end delivery of email and SMS campaigns, including planning, building and testing high-quality communications to support fundraising, supporter engagement and other organisational priorities such as newsletter updates, sporting, campaigning, and appeal actions. Advise and deliver automated email journeys that welcome, retain, steward and reactivate supporters, building performance knowledge and insight that can be replicated across different supporter products and journeys. Support the Email Channel Manager in the planning and prioritisation of the Email and SMS channel calendar, ensuring effective delivery of campaign activity. Work with data and CRM teams to improve trigger logic, personalisation and segmentation, using your audience understanding to incorporate targeting and personalisation using customer data and dynamic content logic. Ensure all communications meet agreed quality standards through rigorous pre-deployment testing, including content, personalisation, segmentation, links, rendering and customer journey checks. Advise on the integration of email within multi-channel campaigns (e.g. email, SMS, Whatsapp, direct mail, social and telephone) Manage campaign workflows and delivery timelines, working with stakeholders to ensure requirements, approvals and dependencies are clearly understood and delivered to schedule. Reporting, Performance & Insight Monitor performance and continuously refine journeys to improve conversion, engagement and lifetime value. Work with Business Intelligence, Insight and Digital Analytics teams to produce regular reports on email performance, offering clear insights and recommendations. Use A/B testing, segmentation and behavioural insights to drive continuous improvement. Ensure activity aligns with KPIs around engagement, retention, income and supporter satisfaction. Data, Compliance & Quality Assurance Ensure all email activity is fully compliant with GDPR, PECR, consent and internal data governance. Working closely with the website team, carry out thorough QA across content, links, rendering and segmentation before deployment. Champion accessibility, inclusive language and best practice UX within email design. Collaboration & Stakeholder Management Work closely with internal teams needing email support, advising on best practice, delivery approach and channel suitability. Build effective working relationships with stakeholders across fundraising, marketing, supporter engagement, data, digital and analytics teams. Translate campaign briefs and business requirements into actionable delivery plans, providing expertise on channel capabilities, timelines, segmentation and automation. Liaise with platform and technology partners to troubleshoot issues and support continuous improvement. Platform & Technical Ownership Strong use of ESP email and automation platforms such as Dotdigital, Salesforce Marketing Cloud, or equivalent to build and optimise emails and journeys. Support the development of templates, modules, reusable assets and stronger processes. Contribute to platform migrations or upgrades, ensuring smooth transitions and improved capability. Identify and implement workflow improvements between the Supporter Experience and Data teams to increase effectiveness and reduce lead times for campaign deployment. Continuous Improvement & Ways of Working Work alongside another Senior Email Officer with championing email channel best practise to uphold high quality assurance and executional standards. Act as a trusted channel specialist, advising stakeholders and ensuring communications are deliverable, compliant and customer-focused. Create and maintain documentation of learnings, processes, ways of working and results where required. Identify opportunities to improve campaign workflows, automation and operational efficiency. Knowledge, Skills and Experience: Significant experience delivering end-to-end email and/or SMS campaigns and automated journeys in a fundraising, marketing or digital environment. Strong experience building, testing, quality assuring and deploying customer communications. Hands on experience with email marketing platforms and CRM systems. Proven track record of improving performance through testing and optimisation. Experience working with stakeholders to plan and deliver campaigns from brief to execution. Experience working with data teams and segmentation logic. Familiarity with behavioural insights or loyalty building techniques. Strong understanding of email best practice, including accessibility, personalisation and UX. Knowledge of GDPR, PECR and data governance standards. Strong attention to detail with the ability to conduct thorough testing and quality assurance across customer communications. Strong analytical skills with ability to turn insight into action. Have experience with interpreting and using reporting tools (Google Analytics, PowerBI, Lookerstudio or equivalent). Ability to manage multiple projects with competing deadlines. Ability to work collaboratively across teams and managing stakeholders. Comfortable working autonomously, prioritising delivery. Proactive mindset, self-starter and passionate about customer-first communication. Excellent attention to detail and organisational skills. Additional Information: Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events. Our Office : Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. Salary : Circa £37,000 per annum, plus benefits. Please download the Vacancy Pack on our website for more information. The closing date for applications is the 9th August 2026 , with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK. As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us at via our website. How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application. About Alzheimer's Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
Worldwide Events Group is seeking a mid-weight Salesforce Technical Project Manager (FTC) to lead end-to-end delivery of CRM projects across the group's brands. This hybrid role in London involves scoping, design, and hands-on implementation, with a close partnership to the CRM Manager and external MSPs. The role requires hands-on expertise in Flow, Apex, and Salesforce integration architecture, with strong project management and ability to work autonomously while aligning stakeholders.
16/07/2026
Full time
Worldwide Events Group is seeking a mid-weight Salesforce Technical Project Manager (FTC) to lead end-to-end delivery of CRM projects across the group's brands. This hybrid role in London involves scoping, design, and hands-on implementation, with a close partnership to the CRM Manager and external MSPs. The role requires hands-on expertise in Flow, Apex, and Salesforce integration architecture, with strong project management and ability to work autonomously while aligning stakeholders.
Salesforce Technical Project Manager (FTC) Borough, South London (SE1 1EP) - Hybrid Worldwide Events Group Worldwide Events Group, founded in 2004, is a recognised leader in global MICE and luxury travel. Across our portfolio, we bring people together and facilitate meaningful relationships, a philosophy we call H2H, human to human connection. Innovation drives our evolution. We're embracing AI to elevate personalisation, streamline event design and create smarter, more intuitive experiences for our global communities. Private Luxury Events: Expect the Extraordinary Private Luxury Events delivers world class experiences to the luxury travel community through its event brands Amour, Private Luxury, TFest and Ultra. Our ethos has always been to put the human experience first. This mantra has powered some of the most respected events in the industry, inspiring thousands of luxury travel professionals around the world and at the heart of everything we do lies a passion for connecting people. M&I M&I brings together high calibre meeting planners and exhibitors from the hospitality industry through a series of standout events across Europe, the Middle East, and the Americas. Our portfolio includes M&I Expo, M&I Flagship, M&I Healthcare, and M&I Luxe. We create beautifully crafted events that spark meaningful engagement, from curated 1-2-1 meetings to immersive moments that showcase exceptional destinations, hotels, venues and MICE services. Our events take place across Europe, the Americas and the Middle East in some of the world's most extraordinary destinations. The Role Salesforce is the operational backbone of the business, supporting commercial, operational, and customer facing workflows across all brands. We are in an active period of platform growth, implementing Data Cloud, exploring AI driven workflows through Salesforce Agentforce, and clearing legacy technical debt to build a stronger foundation for the next phase of the business. This is a role for someone who wants to be right in the middle of that. We're looking for a mid weight Salesforce Technical Project Manager to own and drive the delivery of high impact CRM and platform projects across the business. This is a hands on role: you'll be expected to scope, design, and deliver, working autonomously and making sound technical decisions independently while keeping internal stakeholders aligned and our external MSP and contractors focused and accountable. You'll work closely with our internal CRM Manager, with a portion of your time dedicated to their technical development and growth. This is a collaborative relationship, not a line management one, but it is an important part of the role. The internal teams you'll serve include Operations, Customer Experience, Technology, Sales, and Buyer Recruitment. This is an operationally focused Salesforce role, not a marketing Salesforce role, though familiarity with Salesforce marketing modules is a welcome bonus. This is a Fixed Term Contract (6 months), with potential to convert to permanent, reporting to the Head of Event Technology. Responsibilities Leading end-to-end delivery of Salesforce projects, from scoping and solution design through to implementation and handover. Managing scoping, quality assurance, and stakeholder communications for projects delivered with our MSP and contractors. Designing technically sound solutions using Apex, Flow, and Salesforce integration architecture. Getting hands on when needed, you won't always have a developer available, and you should be comfortable stepping in. Resolving existing technical debt and Apex issues, working through a backlog of structural improvements that underpin future platform capability. Leading the implementation of Data Cloud, establishing the data architecture to support our operational and AI ambitions. Researching and driving the implementation of Salesforce Agentforce Coworker, working through prerequisites, and building a phased adoption recommendation. Owning project timelines, stakeholder communications, and delivery milestones across concurrent workstreams (budget and high level timeline ownership sit with the Head of Event Technology). Actively mentoring and upskilling our CRM Manager to support her in achieving the Salesforce CRM Admin certification, dedicating at least 10% of your time to this. Due to the nature of our work, you may occasionally be required to work outside standard hours to attend and support our events or meet key deadlines. You'll thrive in this Salesforce Technical Project Manager role if you bring: Demonstrable hands on experience with Flow, Salesforce integration architecture, and at least a working knowledge of APEX. Strong project management skills: you're comfortable owning a project from brief to delivery without close supervision. The ability to design scalable and future proof solutions and explain and defend your technical decisions clearly to both technical and non technical stakeholders. Experience coordinating with external developers, MSPs, or contractors, scoping work, reviewing quality, and keeping delivery on track. A collaborative working style with a genuine interest in sharing knowledge and building capability in others. Comfortable working across a range of internal teams with varying levels of technical literacy. Familiarity with Service Cloud, Data Cloud and/or Agentforce is a strong advantage, or a clear track record of getting up to speed quickly on new Salesforce products. Salesforce certifications. We offer a thoughtful package designed to support your wellbeing, growth, and work life balance. Basic salary of £60,000 - £65,000 (pro rata for the length of the fixed term contract). 28 days holiday plus UK bank holidays, with additional days awarded for length of service. A centrally located London office with a summer terrace within walking distance of the world famous Borough Market. Regular employee social events supported by our Happiness & Culture team. Monthly contribution towards Bupa private health insurance (post probation). Employee Assistance Program offering confidential wellbeing support. Enhanced maternity and paternity leave to support growing families. 4 pm Friday finish! Our Commitment to Diversity We foster an environment where everyone feels respected, valued, and able to thrive. We welcome individuals of all backgrounds, identities, and lived experiences, including differences in gender identity, orientation, expression, age, race, ethnicity, physical or mental ability, neurodiversity, religion or belief, and socio economic background. Our diversity strengthens our perspective, fuels innovation, and deepens our connection to the clients and communities we serve around the world.
16/07/2026
Full time
Salesforce Technical Project Manager (FTC) Borough, South London (SE1 1EP) - Hybrid Worldwide Events Group Worldwide Events Group, founded in 2004, is a recognised leader in global MICE and luxury travel. Across our portfolio, we bring people together and facilitate meaningful relationships, a philosophy we call H2H, human to human connection. Innovation drives our evolution. We're embracing AI to elevate personalisation, streamline event design and create smarter, more intuitive experiences for our global communities. Private Luxury Events: Expect the Extraordinary Private Luxury Events delivers world class experiences to the luxury travel community through its event brands Amour, Private Luxury, TFest and Ultra. Our ethos has always been to put the human experience first. This mantra has powered some of the most respected events in the industry, inspiring thousands of luxury travel professionals around the world and at the heart of everything we do lies a passion for connecting people. M&I M&I brings together high calibre meeting planners and exhibitors from the hospitality industry through a series of standout events across Europe, the Middle East, and the Americas. Our portfolio includes M&I Expo, M&I Flagship, M&I Healthcare, and M&I Luxe. We create beautifully crafted events that spark meaningful engagement, from curated 1-2-1 meetings to immersive moments that showcase exceptional destinations, hotels, venues and MICE services. Our events take place across Europe, the Americas and the Middle East in some of the world's most extraordinary destinations. The Role Salesforce is the operational backbone of the business, supporting commercial, operational, and customer facing workflows across all brands. We are in an active period of platform growth, implementing Data Cloud, exploring AI driven workflows through Salesforce Agentforce, and clearing legacy technical debt to build a stronger foundation for the next phase of the business. This is a role for someone who wants to be right in the middle of that. We're looking for a mid weight Salesforce Technical Project Manager to own and drive the delivery of high impact CRM and platform projects across the business. This is a hands on role: you'll be expected to scope, design, and deliver, working autonomously and making sound technical decisions independently while keeping internal stakeholders aligned and our external MSP and contractors focused and accountable. You'll work closely with our internal CRM Manager, with a portion of your time dedicated to their technical development and growth. This is a collaborative relationship, not a line management one, but it is an important part of the role. The internal teams you'll serve include Operations, Customer Experience, Technology, Sales, and Buyer Recruitment. This is an operationally focused Salesforce role, not a marketing Salesforce role, though familiarity with Salesforce marketing modules is a welcome bonus. This is a Fixed Term Contract (6 months), with potential to convert to permanent, reporting to the Head of Event Technology. Responsibilities Leading end-to-end delivery of Salesforce projects, from scoping and solution design through to implementation and handover. Managing scoping, quality assurance, and stakeholder communications for projects delivered with our MSP and contractors. Designing technically sound solutions using Apex, Flow, and Salesforce integration architecture. Getting hands on when needed, you won't always have a developer available, and you should be comfortable stepping in. Resolving existing technical debt and Apex issues, working through a backlog of structural improvements that underpin future platform capability. Leading the implementation of Data Cloud, establishing the data architecture to support our operational and AI ambitions. Researching and driving the implementation of Salesforce Agentforce Coworker, working through prerequisites, and building a phased adoption recommendation. Owning project timelines, stakeholder communications, and delivery milestones across concurrent workstreams (budget and high level timeline ownership sit with the Head of Event Technology). Actively mentoring and upskilling our CRM Manager to support her in achieving the Salesforce CRM Admin certification, dedicating at least 10% of your time to this. Due to the nature of our work, you may occasionally be required to work outside standard hours to attend and support our events or meet key deadlines. You'll thrive in this Salesforce Technical Project Manager role if you bring: Demonstrable hands on experience with Flow, Salesforce integration architecture, and at least a working knowledge of APEX. Strong project management skills: you're comfortable owning a project from brief to delivery without close supervision. The ability to design scalable and future proof solutions and explain and defend your technical decisions clearly to both technical and non technical stakeholders. Experience coordinating with external developers, MSPs, or contractors, scoping work, reviewing quality, and keeping delivery on track. A collaborative working style with a genuine interest in sharing knowledge and building capability in others. Comfortable working across a range of internal teams with varying levels of technical literacy. Familiarity with Service Cloud, Data Cloud and/or Agentforce is a strong advantage, or a clear track record of getting up to speed quickly on new Salesforce products. Salesforce certifications. We offer a thoughtful package designed to support your wellbeing, growth, and work life balance. Basic salary of £60,000 - £65,000 (pro rata for the length of the fixed term contract). 28 days holiday plus UK bank holidays, with additional days awarded for length of service. A centrally located London office with a summer terrace within walking distance of the world famous Borough Market. Regular employee social events supported by our Happiness & Culture team. Monthly contribution towards Bupa private health insurance (post probation). Employee Assistance Program offering confidential wellbeing support. Enhanced maternity and paternity leave to support growing families. 4 pm Friday finish! Our Commitment to Diversity We foster an environment where everyone feels respected, valued, and able to thrive. We welcome individuals of all backgrounds, identities, and lived experiences, including differences in gender identity, orientation, expression, age, race, ethnicity, physical or mental ability, neurodiversity, religion or belief, and socio economic background. Our diversity strengthens our perspective, fuels innovation, and deepens our connection to the clients and communities we serve around the world.
Worldwide Events Group in London is seeking a mid-weight Salesforce Technical Project Manager (FTC) to lead end-to-end CRM and platform projects. You will scope, design, and deliver on Salesforce initiatives in a hybrid setup, reporting to the Head of Event Technology. The role combines hands-on delivery with mentoring the CRM Manager, collaborating with Operations, Customer Experience, Technology, Sales, and Buyer Recruitment.
16/07/2026
Full time
Worldwide Events Group in London is seeking a mid-weight Salesforce Technical Project Manager (FTC) to lead end-to-end CRM and platform projects. You will scope, design, and deliver on Salesforce initiatives in a hybrid setup, reporting to the Head of Event Technology. The role combines hands-on delivery with mentoring the CRM Manager, collaborating with Operations, Customer Experience, Technology, Sales, and Buyer Recruitment.
Programme Manager (Business Transformation) - 6m FTC Department: Project Management Employment Type: Fixed Term - Full Time Location: London Reporting To: Chief Technology Officer Compensation: £80,000 - £90,000 / year Description We're Pod - one of the UK's leading EV charging providers, trusted by over 250,000 customers and powering more than 5 million miles every single day. But behind the numbers is a team of passionate people working together to shape a smarter, more sustainable future. We started off in 2009 as Pod Point, helping people make the switch to electric as EVs began to hit the road. Today, we're leading the way into a smarter energy future. Now part of the EDF Family, a global leader in low carbon energy, we're giving people and communities the power move confidently through electrification. We're proud to be the trusted charging partner for leading automotive brands like Mercedes, Jaguar Land Rover, BMW, and Kia; home builders Barratt and Bellway; and retail giants including Tesco. Our smart charging solutions don't just support EV drivers - they help balance the grid, lower costs, and make clean energy accessible to everyone. Pod is the next evolution of Pod Point. As electrification becomes everyday, Pod is here to help build a brighter future for society by managing the flow of energy, making it affordable, accessible, and for the benefit of everyone. With 250,000 customers already trusting us to be at the heart of their EV life, we see Pod playing a leading role in the UK's increasingly electrified future. Our focus is on powering not just homes and vehicles, but local communities and social progress. Our Strategic Projects Team are on the search for a Programmes Manager (Business Transformation) on a 6 month, fixed term contract to cover a maternity leave. We are looking for a highly experienced Programme Manager to lead an end to end Digital Transformation across our organization. This strategic, high visibility role will drive the successful deployment of HubSpot CRM, Marketing, Sales, and Service Hubs, as well as other strategic digital tools, ensuring adoption and delivering measurable business outcomes. Define and lead the transformation roadmap - you'll define programme phases of our digital transformation, aligning delivery to strategic objectives and commercial priorities. Stakeholder Leadership - you'll drive alignment of internal teams, external partners, and vendors to ensure successful delivery and collaboration. You'll act as the bridge between the business and technology. You'll partner with executive stakeholders to shape and drive outcomes. Business Transformation - you'll work with product teams to simplify and standardise customer journeys, replacing manual processes with automation and scalable workflows. You'll ensure target operating models are aligned with CRM designs. Project Governance and controls - you'll establish and maintain governance frameworks, including project plans, timelines, RAID logs, and change control procedures. You'll lead Steering forums and maintain delivery confidence through consistent project reporting, including dashboards, executive summaries and KPI tracking. Budget and Resource Management - you'll monitor project budgets, control costs, and allocate resources effectively to meet delivery targets. Risk and Issue Management - you'll proactively identify risks, issues, and dependencies, implementing mitigation strategies. System Configuration and Integration - you'll oversee configuration, data migration, integrations, and testing to ensure seamless delivery. User Adoption and Training - you'll drive onboarding, training, and documentation to ensure smooth adoption and long term success. Post Implementation Optimisation - you'll lead continuous improvement initiatives post launch, ensuring HubSpot is fully leveraged to deliver ongoing business value. What you'll bring to the role 8+ years of programme management experience, ideally in HubSpot, SaaS, or digital transformation projects. Demonstrated expertise in HubSpot implementation (CRM, Marketing, Sales & Service Hubs). Strong understanding of programme governance and PM methodologies (Agile/Waterfall).Proven ability to integrate multiple workstreams and projects into an overarching programme of delivery. Exceptional reporting and communication skills, with experience presenting to senior stakeholders. Strong analytical, problem solving, and stakeholder management capabilities. Project/Programme Management Certification (PMP, PRINCE2, Agile) is a plus. Benefits Access for you and up to 5 family/friends to the UnMind wellbeing platform. Podpoint Charger. Discounted energy tariff (Pod Power or EDF Employee Programme). Flexible hybrid working model. Work abroad for up to 20 days per year. Family & friend discount scheme. 25 days holiday (plus Bank Holidays). Very generous parental and family leave. Pension scheme with a 4.5% matched contribution. Eyecare scheme. Life insurance covering up to 4x your annual salary. Virtual GP provided by HealthHero. Employee Assistance Program. Free Mortgage Advice. Discounted Gym Memberships. Cycle2Work Scheme. Important Information You must have the legal right to work in the UK. We celebrate diversity and encourage applications from all backgrounds. Your privacy is important to us; all information shared will be handled according to our Candidate Privacy Notice.
15/07/2026
Full time
Programme Manager (Business Transformation) - 6m FTC Department: Project Management Employment Type: Fixed Term - Full Time Location: London Reporting To: Chief Technology Officer Compensation: £80,000 - £90,000 / year Description We're Pod - one of the UK's leading EV charging providers, trusted by over 250,000 customers and powering more than 5 million miles every single day. But behind the numbers is a team of passionate people working together to shape a smarter, more sustainable future. We started off in 2009 as Pod Point, helping people make the switch to electric as EVs began to hit the road. Today, we're leading the way into a smarter energy future. Now part of the EDF Family, a global leader in low carbon energy, we're giving people and communities the power move confidently through electrification. We're proud to be the trusted charging partner for leading automotive brands like Mercedes, Jaguar Land Rover, BMW, and Kia; home builders Barratt and Bellway; and retail giants including Tesco. Our smart charging solutions don't just support EV drivers - they help balance the grid, lower costs, and make clean energy accessible to everyone. Pod is the next evolution of Pod Point. As electrification becomes everyday, Pod is here to help build a brighter future for society by managing the flow of energy, making it affordable, accessible, and for the benefit of everyone. With 250,000 customers already trusting us to be at the heart of their EV life, we see Pod playing a leading role in the UK's increasingly electrified future. Our focus is on powering not just homes and vehicles, but local communities and social progress. Our Strategic Projects Team are on the search for a Programmes Manager (Business Transformation) on a 6 month, fixed term contract to cover a maternity leave. We are looking for a highly experienced Programme Manager to lead an end to end Digital Transformation across our organization. This strategic, high visibility role will drive the successful deployment of HubSpot CRM, Marketing, Sales, and Service Hubs, as well as other strategic digital tools, ensuring adoption and delivering measurable business outcomes. Define and lead the transformation roadmap - you'll define programme phases of our digital transformation, aligning delivery to strategic objectives and commercial priorities. Stakeholder Leadership - you'll drive alignment of internal teams, external partners, and vendors to ensure successful delivery and collaboration. You'll act as the bridge between the business and technology. You'll partner with executive stakeholders to shape and drive outcomes. Business Transformation - you'll work with product teams to simplify and standardise customer journeys, replacing manual processes with automation and scalable workflows. You'll ensure target operating models are aligned with CRM designs. Project Governance and controls - you'll establish and maintain governance frameworks, including project plans, timelines, RAID logs, and change control procedures. You'll lead Steering forums and maintain delivery confidence through consistent project reporting, including dashboards, executive summaries and KPI tracking. Budget and Resource Management - you'll monitor project budgets, control costs, and allocate resources effectively to meet delivery targets. Risk and Issue Management - you'll proactively identify risks, issues, and dependencies, implementing mitigation strategies. System Configuration and Integration - you'll oversee configuration, data migration, integrations, and testing to ensure seamless delivery. User Adoption and Training - you'll drive onboarding, training, and documentation to ensure smooth adoption and long term success. Post Implementation Optimisation - you'll lead continuous improvement initiatives post launch, ensuring HubSpot is fully leveraged to deliver ongoing business value. What you'll bring to the role 8+ years of programme management experience, ideally in HubSpot, SaaS, or digital transformation projects. Demonstrated expertise in HubSpot implementation (CRM, Marketing, Sales & Service Hubs). Strong understanding of programme governance and PM methodologies (Agile/Waterfall).Proven ability to integrate multiple workstreams and projects into an overarching programme of delivery. Exceptional reporting and communication skills, with experience presenting to senior stakeholders. Strong analytical, problem solving, and stakeholder management capabilities. Project/Programme Management Certification (PMP, PRINCE2, Agile) is a plus. Benefits Access for you and up to 5 family/friends to the UnMind wellbeing platform. Podpoint Charger. Discounted energy tariff (Pod Power or EDF Employee Programme). Flexible hybrid working model. Work abroad for up to 20 days per year. Family & friend discount scheme. 25 days holiday (plus Bank Holidays). Very generous parental and family leave. Pension scheme with a 4.5% matched contribution. Eyecare scheme. Life insurance covering up to 4x your annual salary. Virtual GP provided by HealthHero. Employee Assistance Program. Free Mortgage Advice. Discounted Gym Memberships. Cycle2Work Scheme. Important Information You must have the legal right to work in the UK. We celebrate diversity and encourage applications from all backgrounds. Your privacy is important to us; all information shared will be handled according to our Candidate Privacy Notice.
Project Manager, M&E 24 month FTC - London, UK Job no: 531742 Brand: Project and Implementation Managers Work type: Fixed Term Contract, Full time, Hybrid Location: London, Flexible Categories: Project and Program Management About Flight Centre Travel Group Flight Centre Travel Group is one of the world's largest travel companies with over 12,000 employees globally - who we call 'Flighties'. With over thirty brands under our family tree and headquarters in more than twenty countries, our roles are diverse and our opportunities are endless. When, we say we're a great place to work, we have the proof to back it up. Over the past 12 years we've been voted a 'Great Place to Work' including one of the Best Workplaces for Wellbeing and Best Workplaces for Women. Together, we live and breathe our number one philosophy, our people, and turn up each day driven by our purpose to open up the world for those who want to see. Put simply, we're a bunch of travel lovers looking for more travel lovers to join our family. Role Summary FCM Meetings & Events is embarking on one of the most ambitious global standardisation programmes in its history - the M&E Single Operating Model (SOM). This is a 2-year, 13-market transformation programme rolling out an integrated technology and process stack across our global business. We are looking for a talented and driven Project Manager to own end-to-end delivery across our EMEA markets before pivoting to support AMERS markets. You will be the institutional knowledge carrier for the programme: the same person who lands the EMEA blueprint takes it into AMERS. This is a high-visibility, high-impact role at the heart of a genuinely global programme. You'll work across multiple time zones, deployment modes, and business cultures - and you'll leave having delivered something that changes how M&E operates globally. Please note, this is a 24 month FTC. What You'll Do Project Planning & Execution Own end-to-end project planning across an assigned portfolio of M&E markets, covering a variety of deployment types across the programme's 2-year delivery window. Develop and maintain detailed market-level project plans - scope, timelines, resources, dependencies, and deliverables - using Agile and hybrid methodologies appropriate to each deployment type. Execute concurrently across multiple markets in flight, managing pre-build, UAT, cutover, go-live and hypercare phases with discipline and pace. As the programme evolves and sequencing shifts, flex the regional focus of your delivery remit in line with programme need - carrying institutional knowledge forward so each market delivery informs and accelerates the next. Regularly monitor and report project progress to the Head of Transformation and Steerco, keeping status transparent and escalations clean. Business Alignment Partner closely with M&E business and discipline leaders to translate strategic objectives into executable project plans. Ensure all project outcomes align with the overarching programme goals: standardised process, consistent technology, and a single global operating model. Balance the pace demands of a lean, entrepreneurial programme culture with the rigour needed to deliver safely across high-risk, high-complexity markets. Act as the primary bridge between local market stakeholders and the central programme team. Risk Management Proactively identify, assess and manage risks and issues across all markets in your delivery remit - with particular attention to integration dependencies and sequencing constraints that could impact go-live dates. Own the delivery risk register for your markets, ensuring mitigations are live and escalations reach the right level quickly. Coordinate closely with the Tech Delivery Lead on integration risk, and with the Global Change Manager on adoption risk, ensuring delivery and change land together. Apply lessons learned from each market to continuously improve delivery velocity and risk posture as the programme progresses. Stakeholder Engagement Build and sustain strong working relationships with internal market teams, regional GMs, the central program team, Corp Tech, Deployment, Finance, IT, and external vendors. Communicate project progress, milestones and escalations clearly and consistently - keeping stakeholders informed and engaged across different time zones and cultures. Represent program delivery interests in working group cadence and cross-functional forums. Support the Global Change Manager in stakeholder engagement and readiness activities at a market level. Resource & Delivery Coordination Work within the firewalled resource model - coordinating with Corp Tech firewall capacity (Dev, QA, Data Migration, Data/Reporting, SA) and Deployment Managers to align delivery capacity to market sequencing. Surface resource conflicts early, escalating to Programme Manager and Steerco rather than absorbing them silently. Support the onboarding of surge resource into market delivery at peak windows, ensuring context transfer is fast and effective. Contribute to programme-level resource planning and sequencing decisions - each market delivery should actively inform and improve the readiness and efficiency of those that follow. Market Initiation & Pre-Engagement Lead structured pre-engagement for each assigned market, defining scope, deployment mode, key stakeholders, readiness criteria and success metrics. Facilitate the knowledge handover sessions ahead of each market engagement and translate technical context into delivery-ready project artefacts. Develop market-level project charters and delivery plans as the basis for programme-level reporting and Steerco visibility. Project Monitoring & Control Implement robust monitoring mechanisms across all markets in flight simultaneously - tracking progress against milestones, dependencies and go-live dates. Maintain a live delivery view of market in your remit, feeding into the central programme status cadence. Review and manage delivery against the sequencing plan, flagging any variance that threatens key integration milestones or downstream market timelines. Quality & Hypercare Ensure quality gates are met at each phase of delivery: pre-build sign-off, UAT completion, cutover readiness and go-live validation. Protect hypercare resource allocation for each market - ensuring no market in hypercare is stripped of support to feed the next deployment. Document delivery lessons learned at market level, feeding insights into programme-level playbooks that improve delivery quality and velocity across all regions. Project Transition & Readiness As the programme sequencing evolves, lead the structured transition of your delivery focus to new markets or regions - ensuring playbooks, lessons learned and stakeholder context are fully transferred and no institutional knowledge is lost. Establish relationships with incoming market stakeholders early, building delivery plans and supporting Deployment Managers in preparing for market execution. Ensure knowledge is captured in programme artefacts, not held by individuals - so each regional handoff accelerates rather than resets delivery momentum. Continuous Improvement Actively contribute to programme-level retrospectives and process improvement, applying Agile principles of inspect and adapt across your delivery portfolio. Share delivery insights, risks and reusable artefacts openly with the wider programme team to build collective programme intelligence. Champion a delivery culture that balances pace with quality - fast enough to hit the sequencing plan, rigorous enough to protect go-live and hypercare integrity. What We're Seeking Proven end-to-end project management experience in complex, multi-market technology programmes is essential. 5+ years delivering technology deployment or migration projects across multiple geographies simultaneously. Demonstrated experience managing concurrent project delivery across international markets - including the cultural, regulatory and stakeholder complexity this involves. Experience in technology rollouts involving CRM, Finance, ERP, or event/travel management platforms - directly relevant experience highly advantageous. Track record of managing projects within a matrixed, firewalled resource model - working effectively with cross-functional teams you don't directly control. Strong analytical mindset: comfortable with risk registers, dependency mapping, delivery dashboards and milestone-based reporting. Excellent stakeholder management skills across time zones, seniority levels, and cultural contexts - multi-regional experience essential. Experience in MICE/Travel advantageous but not essential. Scaled Agile (SAFe) certification - highly preferable. Project Management qualification (PMP / PMBOK / Prince2 / Agile or similar) - mandatory. Additional Lean or change management qualifications welcome. What's in it for you Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team. Career Development: With Flight Centre Travel Group's global presence, spanning 30+ brands in over 20 countries, you'll have clear career pathways and the resources you need to achieve your professional goals . click apply for full job details
15/07/2026
Full time
Project Manager, M&E 24 month FTC - London, UK Job no: 531742 Brand: Project and Implementation Managers Work type: Fixed Term Contract, Full time, Hybrid Location: London, Flexible Categories: Project and Program Management About Flight Centre Travel Group Flight Centre Travel Group is one of the world's largest travel companies with over 12,000 employees globally - who we call 'Flighties'. With over thirty brands under our family tree and headquarters in more than twenty countries, our roles are diverse and our opportunities are endless. When, we say we're a great place to work, we have the proof to back it up. Over the past 12 years we've been voted a 'Great Place to Work' including one of the Best Workplaces for Wellbeing and Best Workplaces for Women. Together, we live and breathe our number one philosophy, our people, and turn up each day driven by our purpose to open up the world for those who want to see. Put simply, we're a bunch of travel lovers looking for more travel lovers to join our family. Role Summary FCM Meetings & Events is embarking on one of the most ambitious global standardisation programmes in its history - the M&E Single Operating Model (SOM). This is a 2-year, 13-market transformation programme rolling out an integrated technology and process stack across our global business. We are looking for a talented and driven Project Manager to own end-to-end delivery across our EMEA markets before pivoting to support AMERS markets. You will be the institutional knowledge carrier for the programme: the same person who lands the EMEA blueprint takes it into AMERS. This is a high-visibility, high-impact role at the heart of a genuinely global programme. You'll work across multiple time zones, deployment modes, and business cultures - and you'll leave having delivered something that changes how M&E operates globally. Please note, this is a 24 month FTC. What You'll Do Project Planning & Execution Own end-to-end project planning across an assigned portfolio of M&E markets, covering a variety of deployment types across the programme's 2-year delivery window. Develop and maintain detailed market-level project plans - scope, timelines, resources, dependencies, and deliverables - using Agile and hybrid methodologies appropriate to each deployment type. Execute concurrently across multiple markets in flight, managing pre-build, UAT, cutover, go-live and hypercare phases with discipline and pace. As the programme evolves and sequencing shifts, flex the regional focus of your delivery remit in line with programme need - carrying institutional knowledge forward so each market delivery informs and accelerates the next. Regularly monitor and report project progress to the Head of Transformation and Steerco, keeping status transparent and escalations clean. Business Alignment Partner closely with M&E business and discipline leaders to translate strategic objectives into executable project plans. Ensure all project outcomes align with the overarching programme goals: standardised process, consistent technology, and a single global operating model. Balance the pace demands of a lean, entrepreneurial programme culture with the rigour needed to deliver safely across high-risk, high-complexity markets. Act as the primary bridge between local market stakeholders and the central programme team. Risk Management Proactively identify, assess and manage risks and issues across all markets in your delivery remit - with particular attention to integration dependencies and sequencing constraints that could impact go-live dates. Own the delivery risk register for your markets, ensuring mitigations are live and escalations reach the right level quickly. Coordinate closely with the Tech Delivery Lead on integration risk, and with the Global Change Manager on adoption risk, ensuring delivery and change land together. Apply lessons learned from each market to continuously improve delivery velocity and risk posture as the programme progresses. Stakeholder Engagement Build and sustain strong working relationships with internal market teams, regional GMs, the central program team, Corp Tech, Deployment, Finance, IT, and external vendors. Communicate project progress, milestones and escalations clearly and consistently - keeping stakeholders informed and engaged across different time zones and cultures. Represent program delivery interests in working group cadence and cross-functional forums. Support the Global Change Manager in stakeholder engagement and readiness activities at a market level. Resource & Delivery Coordination Work within the firewalled resource model - coordinating with Corp Tech firewall capacity (Dev, QA, Data Migration, Data/Reporting, SA) and Deployment Managers to align delivery capacity to market sequencing. Surface resource conflicts early, escalating to Programme Manager and Steerco rather than absorbing them silently. Support the onboarding of surge resource into market delivery at peak windows, ensuring context transfer is fast and effective. Contribute to programme-level resource planning and sequencing decisions - each market delivery should actively inform and improve the readiness and efficiency of those that follow. Market Initiation & Pre-Engagement Lead structured pre-engagement for each assigned market, defining scope, deployment mode, key stakeholders, readiness criteria and success metrics. Facilitate the knowledge handover sessions ahead of each market engagement and translate technical context into delivery-ready project artefacts. Develop market-level project charters and delivery plans as the basis for programme-level reporting and Steerco visibility. Project Monitoring & Control Implement robust monitoring mechanisms across all markets in flight simultaneously - tracking progress against milestones, dependencies and go-live dates. Maintain a live delivery view of market in your remit, feeding into the central programme status cadence. Review and manage delivery against the sequencing plan, flagging any variance that threatens key integration milestones or downstream market timelines. Quality & Hypercare Ensure quality gates are met at each phase of delivery: pre-build sign-off, UAT completion, cutover readiness and go-live validation. Protect hypercare resource allocation for each market - ensuring no market in hypercare is stripped of support to feed the next deployment. Document delivery lessons learned at market level, feeding insights into programme-level playbooks that improve delivery quality and velocity across all regions. Project Transition & Readiness As the programme sequencing evolves, lead the structured transition of your delivery focus to new markets or regions - ensuring playbooks, lessons learned and stakeholder context are fully transferred and no institutional knowledge is lost. Establish relationships with incoming market stakeholders early, building delivery plans and supporting Deployment Managers in preparing for market execution. Ensure knowledge is captured in programme artefacts, not held by individuals - so each regional handoff accelerates rather than resets delivery momentum. Continuous Improvement Actively contribute to programme-level retrospectives and process improvement, applying Agile principles of inspect and adapt across your delivery portfolio. Share delivery insights, risks and reusable artefacts openly with the wider programme team to build collective programme intelligence. Champion a delivery culture that balances pace with quality - fast enough to hit the sequencing plan, rigorous enough to protect go-live and hypercare integrity. What We're Seeking Proven end-to-end project management experience in complex, multi-market technology programmes is essential. 5+ years delivering technology deployment or migration projects across multiple geographies simultaneously. Demonstrated experience managing concurrent project delivery across international markets - including the cultural, regulatory and stakeholder complexity this involves. Experience in technology rollouts involving CRM, Finance, ERP, or event/travel management platforms - directly relevant experience highly advantageous. Track record of managing projects within a matrixed, firewalled resource model - working effectively with cross-functional teams you don't directly control. Strong analytical mindset: comfortable with risk registers, dependency mapping, delivery dashboards and milestone-based reporting. Excellent stakeholder management skills across time zones, seniority levels, and cultural contexts - multi-regional experience essential. Experience in MICE/Travel advantageous but not essential. Scaled Agile (SAFe) certification - highly preferable. Project Management qualification (PMP / PMBOK / Prince2 / Agile or similar) - mandatory. Additional Lean or change management qualifications welcome. What's in it for you Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team. Career Development: With Flight Centre Travel Group's global presence, spanning 30+ brands in over 20 countries, you'll have clear career pathways and the resources you need to achieve your professional goals . click apply for full job details
Salesforce Technical Project Manager (FTC) Borough, South London (SE1 1EP) - Hybrid Worldwide Events Group Worldwide Events Group, founded in 2004, is a recognised leader in global MICE and luxury travel. Across our portfolio, we bring people together and facilitate meaningful relationships, a philosophy we call H2H, human to human connection. Innovation drives our evolution. We're embracing AI to elevate personalisation, streamline event design and create smarter, more intuitive experiences for our global communities. Private Luxury Events: Expect the Extraordinary Private Luxury Events delivers world class experiences to the luxury travel community through its event brands Amour, Private Luxury, TFest and Ultra. Our ethos has always been to put the human experience first. This mantra has powered some of the most respected events in the industry, inspiring thousands of luxury travel professionals around the world and at the heart of everything we do lies a passion for connecting people. M&I M&I brings together high calibre meeting planners and exhibitors from the hospitality industry through a series of standout events across Europe, the Middle East, and the Americas. Our portfolio includes M&I Expo, M&I Flagship, M&I Healthcare, and M&I Luxe. We create beautifully crafted events that spark meaningful engagement, from curated 1-2-1 meetings to immersive moments that showcase exceptional destinations, hotels, venues and MICE services. Our events take place across Europe, the Americas and the Middle East in some of the world's most extraordinary destinations. The Role Salesforce is the operational backbone of the business, supporting commercial, operational, and customer facing workflows across all brands. We are in an active period of platform growth, implementing Data Cloud, exploring AI driven workflows through Salesforce Agentforce, and clearing legacy technical debt to build a stronger foundation for the next phase of the business. This is a role for someone who wants to be right in the middle of that. We're looking for a mid weight Salesforce Technical Project Manager to own and drive the delivery of high impact CRM and platform projects across the business. This is a hands on role: you'll be expected to scope, design, and deliver, working autonomously and making sound technical decisions independently while keeping internal stakeholders aligned and our external MSP and contractors focused and accountable. You'll work closely with our internal CRM Manager, with a portion of your time dedicated to their technical development and growth. This is a collaborative relationship, not a line management one, but it is an important part of the role. The internal teams you'll serve include Operations, Customer Experience, Technology, Sales, and Buyer Recruitment. This is an operationally focused Salesforce role, not a marketing Salesforce role, though familiarity with Salesforce marketing modules is a welcome bonus. This is a Fixed Term Contract (6 months), with potential to convert to permanent, reporting to the Head of Event Technology. Responsibilities Leading end-to-end delivery of Salesforce projects, from scoping and solution design through to implementation and handover. Managing scoping, quality assurance, and stakeholder communications for projects delivered with our MSP and contractors. Designing technically sound solutions using Apex, Flow, and Salesforce integration architecture. Getting hands on when needed, you won't always have a developer available, and you should be comfortable stepping in. Resolving existing technical debt and Apex issues, working through a backlog of structural improvements that underpin future platform capability. Leading the implementation of Data Cloud, establishing the data architecture to support our operational and AI ambitions. Researching and driving the implementation of Salesforce Agentforce Coworker, working through prerequisites, and building a phased adoption recommendation. Owning project timelines, stakeholder communications, and delivery milestones across concurrent workstreams (budget and high level timeline ownership sit with the Head of Event Technology). Actively mentoring and upskilling our CRM Manager to support her in achieving the Salesforce CRM Admin certification, dedicating at least 10% of your time to this. Due to the nature of our work, you may occasionally be required to work outside standard hours to attend and support our events or meet key deadlines. You'll thrive in this Salesforce Technical Project Manager role if you bring: Demonstrable hands on experience with Flow, Salesforce integration architecture, and at least a working knowledge of APEX. Strong project management skills: you're comfortable owning a project from brief to delivery without close supervision. The ability to design scalable and future proof solutions and explain and defend your technical decisions clearly to both technical and non technical stakeholders. Experience coordinating with external developers, MSPs, or contractors, scoping work, reviewing quality, and keeping delivery on track. A collaborative working style with a genuine interest in sharing knowledge and building capability in others. Comfortable working across a range of internal teams with varying levels of technical literacy. Familiarity with Service Cloud, Data Cloud and/or Agentforce is a strong advantage, or a clear track record of getting up to speed quickly on new Salesforce products. Salesforce certifications. We offer a thoughtful package designed to support your wellbeing, growth, and work life balance. Basic salary of £60,000 - £65,000 (pro rata for the length of the fixed term contract). 28 days holiday plus UK bank holidays, with additional days awarded for length of service. A centrally located London office with a summer terrace within walking distance of the world famous Borough Market. Regular employee social events supported by our Happiness & Culture team. Monthly contribution towards Bupa private health insurance (post probation). Employee Assistance Program offering confidential wellbeing support. Enhanced maternity and paternity leave to support growing families. 4 pm Friday finish! Our Commitment to Diversity We foster an environment where everyone feels respected, valued, and able to thrive. We welcome individuals of all backgrounds, identities, and lived experiences, including differences in gender identity, orientation, expression, age, race, ethnicity, physical or mental ability, neurodiversity, religion or belief, and socio economic background. Our diversity strengthens our perspective, fuels innovation, and deepens our connection to the clients and communities we serve around the world.
14/07/2026
Full time
Salesforce Technical Project Manager (FTC) Borough, South London (SE1 1EP) - Hybrid Worldwide Events Group Worldwide Events Group, founded in 2004, is a recognised leader in global MICE and luxury travel. Across our portfolio, we bring people together and facilitate meaningful relationships, a philosophy we call H2H, human to human connection. Innovation drives our evolution. We're embracing AI to elevate personalisation, streamline event design and create smarter, more intuitive experiences for our global communities. Private Luxury Events: Expect the Extraordinary Private Luxury Events delivers world class experiences to the luxury travel community through its event brands Amour, Private Luxury, TFest and Ultra. Our ethos has always been to put the human experience first. This mantra has powered some of the most respected events in the industry, inspiring thousands of luxury travel professionals around the world and at the heart of everything we do lies a passion for connecting people. M&I M&I brings together high calibre meeting planners and exhibitors from the hospitality industry through a series of standout events across Europe, the Middle East, and the Americas. Our portfolio includes M&I Expo, M&I Flagship, M&I Healthcare, and M&I Luxe. We create beautifully crafted events that spark meaningful engagement, from curated 1-2-1 meetings to immersive moments that showcase exceptional destinations, hotels, venues and MICE services. Our events take place across Europe, the Americas and the Middle East in some of the world's most extraordinary destinations. The Role Salesforce is the operational backbone of the business, supporting commercial, operational, and customer facing workflows across all brands. We are in an active period of platform growth, implementing Data Cloud, exploring AI driven workflows through Salesforce Agentforce, and clearing legacy technical debt to build a stronger foundation for the next phase of the business. This is a role for someone who wants to be right in the middle of that. We're looking for a mid weight Salesforce Technical Project Manager to own and drive the delivery of high impact CRM and platform projects across the business. This is a hands on role: you'll be expected to scope, design, and deliver, working autonomously and making sound technical decisions independently while keeping internal stakeholders aligned and our external MSP and contractors focused and accountable. You'll work closely with our internal CRM Manager, with a portion of your time dedicated to their technical development and growth. This is a collaborative relationship, not a line management one, but it is an important part of the role. The internal teams you'll serve include Operations, Customer Experience, Technology, Sales, and Buyer Recruitment. This is an operationally focused Salesforce role, not a marketing Salesforce role, though familiarity with Salesforce marketing modules is a welcome bonus. This is a Fixed Term Contract (6 months), with potential to convert to permanent, reporting to the Head of Event Technology. Responsibilities Leading end-to-end delivery of Salesforce projects, from scoping and solution design through to implementation and handover. Managing scoping, quality assurance, and stakeholder communications for projects delivered with our MSP and contractors. Designing technically sound solutions using Apex, Flow, and Salesforce integration architecture. Getting hands on when needed, you won't always have a developer available, and you should be comfortable stepping in. Resolving existing technical debt and Apex issues, working through a backlog of structural improvements that underpin future platform capability. Leading the implementation of Data Cloud, establishing the data architecture to support our operational and AI ambitions. Researching and driving the implementation of Salesforce Agentforce Coworker, working through prerequisites, and building a phased adoption recommendation. Owning project timelines, stakeholder communications, and delivery milestones across concurrent workstreams (budget and high level timeline ownership sit with the Head of Event Technology). Actively mentoring and upskilling our CRM Manager to support her in achieving the Salesforce CRM Admin certification, dedicating at least 10% of your time to this. Due to the nature of our work, you may occasionally be required to work outside standard hours to attend and support our events or meet key deadlines. You'll thrive in this Salesforce Technical Project Manager role if you bring: Demonstrable hands on experience with Flow, Salesforce integration architecture, and at least a working knowledge of APEX. Strong project management skills: you're comfortable owning a project from brief to delivery without close supervision. The ability to design scalable and future proof solutions and explain and defend your technical decisions clearly to both technical and non technical stakeholders. Experience coordinating with external developers, MSPs, or contractors, scoping work, reviewing quality, and keeping delivery on track. A collaborative working style with a genuine interest in sharing knowledge and building capability in others. Comfortable working across a range of internal teams with varying levels of technical literacy. Familiarity with Service Cloud, Data Cloud and/or Agentforce is a strong advantage, or a clear track record of getting up to speed quickly on new Salesforce products. Salesforce certifications. We offer a thoughtful package designed to support your wellbeing, growth, and work life balance. Basic salary of £60,000 - £65,000 (pro rata for the length of the fixed term contract). 28 days holiday plus UK bank holidays, with additional days awarded for length of service. A centrally located London office with a summer terrace within walking distance of the world famous Borough Market. Regular employee social events supported by our Happiness & Culture team. Monthly contribution towards Bupa private health insurance (post probation). Employee Assistance Program offering confidential wellbeing support. Enhanced maternity and paternity leave to support growing families. 4 pm Friday finish! Our Commitment to Diversity We foster an environment where everyone feels respected, valued, and able to thrive. We welcome individuals of all backgrounds, identities, and lived experiences, including differences in gender identity, orientation, expression, age, race, ethnicity, physical or mental ability, neurodiversity, religion or belief, and socio economic background. Our diversity strengthens our perspective, fuels innovation, and deepens our connection to the clients and communities we serve around the world.
Worldwide Events Group is recruiting a Salesforce Technical Project Manager for a 6 month fixed term contract in London. You will own delivery of CRM/platform projects, collaborating with MSPs and internal teams to scope, design, and implement scalable Salesforce solutions. The role includes hands on work, governance of timelines, and mentoring the CRM Manager toward Salesforce Admin certification. Hybrid work, competitive salary, and generous benefits accompany this opportunity.
14/07/2026
Full time
Worldwide Events Group is recruiting a Salesforce Technical Project Manager for a 6 month fixed term contract in London. You will own delivery of CRM/platform projects, collaborating with MSPs and internal teams to scope, design, and implement scalable Salesforce solutions. The role includes hands on work, governance of timelines, and mentoring the CRM Manager toward Salesforce Admin certification. Hybrid work, competitive salary, and generous benefits accompany this opportunity.
Salesforce Technical Project Manager (FTC) Borough, South London (SE1 1EP) - Hybrid The Role Salesforce is the operational backbone of the business, supporting commercial, operational, and customer-facing workflows across all brands. We are in an active period of platform growth, implementing Data Cloud, exploring AI-driven workflows through Salesforce Agentforce, and clearing legacy technical debt to build a stronger foundation for the next phase of the business. This is a role for someone who wants to be right in the middle of that. We're looking for a mid-weight Salesforce Technical Project Manager to own and drive the delivery of high-impact CRM and platform projects across the business. This is a hands on role: you'll be expected to scope, design, and deliver, working autonomously and making sound technical decisions independently while keeping internal stakeholders aligned and our external MSP and contractors focused and accountable. You'll work closely with our internal CRM Manager, with a portion of your time dedicated to their technical development and growth. This is a collaborative relationship, not a line management one, but it is an important part of the role. The internal teams you'll serve include Operations, Customer Experience, Technology, Sales, and Buyer Recruitment. This is an operationally focused Salesforce role, not a marketing Salesforce role, though familiarity with Salesforce marketing modules is a welcome bonus. This is a Fixed Term Contract (6 months), with potential to convert to permanent, reporting to the Head of Event Technology. Responsibilities Leading end-to-end delivery of Salesforce projects, from scoping and solution design through to implementation and handover. Managing scoping, quality assurance, and stakeholder communications for projects delivered with our MSP and contractors. Designing technically sound solutions using Apex, Flow, and Salesforce integration architecture. Getting hands on when needed, you won't always have a developer available, and you should be comfortable stepping in. Resolving existing technical debt and Apex issues, working through a backlog of structural improvements that underpin future platform capability. Leading the implementation of Data Cloud, establishing the data architecture to support our operational and AI ambitions. Researching and driving the implementation of Salesforce Agentforce Coworker, working through prerequisites, and building a phased adoption recommendation. Owning project timelines, stakeholder communications, and delivery milestones across concurrent workstreams (budget and high-level timeline ownership sit with the Head of Event Technology). Actively mentoring and upskilling our CRM Manager to support her in achieving the Salesforce CRM Admin certification, dedicating at least 10% of your time to this. Due to the nature of our work, you may occasionally be required to work outside standard hours to support events or meet key deadlines. Qualifications Demonstrable hands on experience with Flow, Salesforce integration architecture, and at least a working knowledge of APEX. Strong project management skills: you're comfortable owning a project from brief to delivery without close supervision. The ability to design scalable and future-proof solutions and explain and defend your technical decisions clearly to both technical and non-technical stakeholders. Experience coordinating with external developers, MSPs, or contractors, scoping work, reviewing quality, and keeping delivery on track. A collaborative working style with a genuine interest in sharing knowledge and building capability in others. Comfortable working across a range of internal teams with varying levels of technical literacy. Familiarity with Service Cloud, Data Cloud and/or Agentforce is a strong advantage, or a clear track record of getting up to speed quickly on new Salesforce products. Salesforce certifications. Benefits Basic salary of £60,000 - £65,000 (pro rata for the length of the fixed term contract). 28 days holiday plus UK bank holidays, with additional days awarded for length of service. A centrally located London office with a summer terrace within walking distance of the world-famous Borough Market. Regular employee social events supported by our Happiness & Culture team. Monthly contribution towards Bupa private health insurance (post probation). Employee Assistance Program offering confidential wellbeing support. Enhanced maternity and paternity leave to support growing families. 4 pm Friday finish! Our Commitment to Diversity We foster an environment where everyone feels respected, valued, and able to thrive. We welcome individuals of all backgrounds, identities, and lived experiences, including differences in gender identity, orientation, expression, age, race, ethnicity, physical or mental ability, neurodiversity, religion or belief, and socio economic background. Our diversity strengthens our perspective, fuels innovation, and deepens our connection to the clients and communities we serve around the world.
14/07/2026
Full time
Salesforce Technical Project Manager (FTC) Borough, South London (SE1 1EP) - Hybrid The Role Salesforce is the operational backbone of the business, supporting commercial, operational, and customer-facing workflows across all brands. We are in an active period of platform growth, implementing Data Cloud, exploring AI-driven workflows through Salesforce Agentforce, and clearing legacy technical debt to build a stronger foundation for the next phase of the business. This is a role for someone who wants to be right in the middle of that. We're looking for a mid-weight Salesforce Technical Project Manager to own and drive the delivery of high-impact CRM and platform projects across the business. This is a hands on role: you'll be expected to scope, design, and deliver, working autonomously and making sound technical decisions independently while keeping internal stakeholders aligned and our external MSP and contractors focused and accountable. You'll work closely with our internal CRM Manager, with a portion of your time dedicated to their technical development and growth. This is a collaborative relationship, not a line management one, but it is an important part of the role. The internal teams you'll serve include Operations, Customer Experience, Technology, Sales, and Buyer Recruitment. This is an operationally focused Salesforce role, not a marketing Salesforce role, though familiarity with Salesforce marketing modules is a welcome bonus. This is a Fixed Term Contract (6 months), with potential to convert to permanent, reporting to the Head of Event Technology. Responsibilities Leading end-to-end delivery of Salesforce projects, from scoping and solution design through to implementation and handover. Managing scoping, quality assurance, and stakeholder communications for projects delivered with our MSP and contractors. Designing technically sound solutions using Apex, Flow, and Salesforce integration architecture. Getting hands on when needed, you won't always have a developer available, and you should be comfortable stepping in. Resolving existing technical debt and Apex issues, working through a backlog of structural improvements that underpin future platform capability. Leading the implementation of Data Cloud, establishing the data architecture to support our operational and AI ambitions. Researching and driving the implementation of Salesforce Agentforce Coworker, working through prerequisites, and building a phased adoption recommendation. Owning project timelines, stakeholder communications, and delivery milestones across concurrent workstreams (budget and high-level timeline ownership sit with the Head of Event Technology). Actively mentoring and upskilling our CRM Manager to support her in achieving the Salesforce CRM Admin certification, dedicating at least 10% of your time to this. Due to the nature of our work, you may occasionally be required to work outside standard hours to support events or meet key deadlines. Qualifications Demonstrable hands on experience with Flow, Salesforce integration architecture, and at least a working knowledge of APEX. Strong project management skills: you're comfortable owning a project from brief to delivery without close supervision. The ability to design scalable and future-proof solutions and explain and defend your technical decisions clearly to both technical and non-technical stakeholders. Experience coordinating with external developers, MSPs, or contractors, scoping work, reviewing quality, and keeping delivery on track. A collaborative working style with a genuine interest in sharing knowledge and building capability in others. Comfortable working across a range of internal teams with varying levels of technical literacy. Familiarity with Service Cloud, Data Cloud and/or Agentforce is a strong advantage, or a clear track record of getting up to speed quickly on new Salesforce products. Salesforce certifications. Benefits Basic salary of £60,000 - £65,000 (pro rata for the length of the fixed term contract). 28 days holiday plus UK bank holidays, with additional days awarded for length of service. A centrally located London office with a summer terrace within walking distance of the world-famous Borough Market. Regular employee social events supported by our Happiness & Culture team. Monthly contribution towards Bupa private health insurance (post probation). Employee Assistance Program offering confidential wellbeing support. Enhanced maternity and paternity leave to support growing families. 4 pm Friday finish! Our Commitment to Diversity We foster an environment where everyone feels respected, valued, and able to thrive. We welcome individuals of all backgrounds, identities, and lived experiences, including differences in gender identity, orientation, expression, age, race, ethnicity, physical or mental ability, neurodiversity, religion or belief, and socio economic background. Our diversity strengthens our perspective, fuels innovation, and deepens our connection to the clients and communities we serve around the world.
Role Salesforce Technical Project Manager (FTC) Borough, South London (SE1 1EP) - Hybrid Worldwide Events Group Worldwide Events Group, founded in 2004, is a recognised leader in global MICE and luxury travel. Across our portfolio, we bring people together and facilitate meaningful relationships, a philosophy we call H2H, human-to-human connection. Innovation drives our evolution. We're embracing AI to elevate personalisation, streamline event design and create smarter, more intuitive experiences for our global communities. Private Luxury Events: Private Luxury Events delivers world-class experiences to the luxury travel community through its event brands Amour, Private Luxury, TFest and Ultra. Our ethos has always been to put the human experience first. This mantra has powered some of the most respected events in the industry, inspiring thousands of luxury travel professionals around the world and at the heart of everything we do lies a passion for connecting people. M&I M&I brings together high-calibre meeting planners and exhibitors from the hospitality industry through a series of standout events across Europe, the Middle East, and the Americas. Our portfolio includes M&I Expo, M&I Flagship, M&I Healthcare, and M&I Luxe. We create beautifully crafted events that spark meaningful engagement, from curated 1-2-1 meetings to immersive moments that showcase exceptional destinations, hotels, venues and MICE services. Our events take place across Europe, the Americas and the Middle East in some of the world's most extraordinary destinations. The Role Salesforce is the operational backbone of the business, supporting commercial, operational, and customer-facing workflows across all brands. We are in an active period of platform growth, implementing Data Cloud, exploring AI-driven workflows through Salesforce Agentforce, and clearing legacy technical debt to build a stronger foundation for the next phase of the business. This is a role for someone who wants to be right in the middle of that. We're looking for a mid-weight Salesforce Technical Project Manager to own and drive the delivery of high-impact CRM and platform projects across the business. This is a hands-on role: you'll be expected to scope, design, and deliver, working autonomously and making sound technical decisions independently while keeping internal stakeholders aligned and our external MSP and contractors focused and accountable. You'll work closely with our internal CRM Manager, with a portion of your time dedicated to their technical development and growth. This is a collaborative relationship, not a line management one, but it is an important part of the role. The internal teams you'll serve include Operations, Customer Experience, Technology, Sales, and Buyer Recruitment. This is an operationally focused Salesforce role, not a marketing Salesforce role, though familiarity with Salesforce marketing modules is a welcome bonus. This is a Fixed Term Contract (6 months), with potential to convert to permanent, reporting to the Head of Event Technology. Responsibilities Leading end-to-end delivery of Salesforce projects, from scoping and solution design through to implementation and handover. Managing scoping, quality assurance, and stakeholder communications for projects delivered with our MSP and contractors. Designing technically sound solutions using Apex, Flow, and Salesforce integration architecture. Getting hands-on when needed, you won't always have a developer available, and you should be comfortable stepping in. Resolving existing technical debt and Apex issues, working through a backlog of structural improvements that underpin future platform capability. Leading the implementation of Data Cloud, establishing the data architecture to support our operational and AI ambitions. Researching and driving the implementation of Salesforce Agentforce Coworker, working through prerequisites, and building a phased adoption recommendation. Owning project timelines, stakeholder communications, and delivery milestones across concurrent workstreams (budget and high-level timeline ownership sit with the Head of Event Technology). Actively mentoring and upskilling our CRM Manager to support her in achieving the Salesforce CRM Admin certification, dedicating at least 10% of your time to this. Due to the nature of our work, you may occasionally be required to work outside standard hours to attend and support our events or meet key deadlines. You'll thrive in this Salesforce Technical Project Manager role if you bring: Demonstrable hands-on experience with Flow, Salesforce integration architecture, and at least a working knowledge of APEX. Strong project management skills: you're comfortable owning a project from brief to delivery without close supervision. The ability to design scalable and future-proof solutions and explain and defend your technical decisions clearly to both technical and non-technical stakeholders. Experience coordinating with external developers, MSPs, or contractors, scoping work, reviewing quality, and keeping delivery on track. A collaborative working style with a genuine interest in sharing knowledge and building capability in others. Comfortable working across a range of internal teams with varying levels of technical literacy. Familiarity with Service Cloud, Data Cloud and/or Agentforce is a strong advantage, or a clear track record of getting up to speed quickly on new Salesforce products. Salesforce certifications. We offer a thoughtful package designed to support your wellbeing, growth, and work-life balance. Basic salary of £60,000 - £65,000 (pro rata for the length of the fixed term contract). 28 days holiday plus UK bank holidays, with additional days awarded for length of service. A centrally located London office with a summer terrace within walking distance of the world famous Borough Market. Regular employee social events supported by our Happiness & Culture team. Monthly contribution towards Bupa private health insurance (post probation). Employee Assistance Program offering confidential wellbeing support. Enhanced maternity and paternity leave to support growing families. 4 pm Friday finish! How to Apply We review applications on a rolling basis and will close the role once we've found our match. To avoid disappointment, apply via the button shown. Our Commitment to Diversity We foster an environment where everyone feels respected, valued, and able to thrive. We welcome individuals of all backgrounds, identities, and lived experiences, including differences in gender identity, orientation, expression, age, race, ethnicity, physical or mental ability, neurodiversity, religion or belief, and socio economic background. Our diversity strengthens our perspective, fuels innovation, and deepens our connection to the clients and communities we serve around the world. Find Out More Company: Brands:
11/07/2026
Full time
Role Salesforce Technical Project Manager (FTC) Borough, South London (SE1 1EP) - Hybrid Worldwide Events Group Worldwide Events Group, founded in 2004, is a recognised leader in global MICE and luxury travel. Across our portfolio, we bring people together and facilitate meaningful relationships, a philosophy we call H2H, human-to-human connection. Innovation drives our evolution. We're embracing AI to elevate personalisation, streamline event design and create smarter, more intuitive experiences for our global communities. Private Luxury Events: Private Luxury Events delivers world-class experiences to the luxury travel community through its event brands Amour, Private Luxury, TFest and Ultra. Our ethos has always been to put the human experience first. This mantra has powered some of the most respected events in the industry, inspiring thousands of luxury travel professionals around the world and at the heart of everything we do lies a passion for connecting people. M&I M&I brings together high-calibre meeting planners and exhibitors from the hospitality industry through a series of standout events across Europe, the Middle East, and the Americas. Our portfolio includes M&I Expo, M&I Flagship, M&I Healthcare, and M&I Luxe. We create beautifully crafted events that spark meaningful engagement, from curated 1-2-1 meetings to immersive moments that showcase exceptional destinations, hotels, venues and MICE services. Our events take place across Europe, the Americas and the Middle East in some of the world's most extraordinary destinations. The Role Salesforce is the operational backbone of the business, supporting commercial, operational, and customer-facing workflows across all brands. We are in an active period of platform growth, implementing Data Cloud, exploring AI-driven workflows through Salesforce Agentforce, and clearing legacy technical debt to build a stronger foundation for the next phase of the business. This is a role for someone who wants to be right in the middle of that. We're looking for a mid-weight Salesforce Technical Project Manager to own and drive the delivery of high-impact CRM and platform projects across the business. This is a hands-on role: you'll be expected to scope, design, and deliver, working autonomously and making sound technical decisions independently while keeping internal stakeholders aligned and our external MSP and contractors focused and accountable. You'll work closely with our internal CRM Manager, with a portion of your time dedicated to their technical development and growth. This is a collaborative relationship, not a line management one, but it is an important part of the role. The internal teams you'll serve include Operations, Customer Experience, Technology, Sales, and Buyer Recruitment. This is an operationally focused Salesforce role, not a marketing Salesforce role, though familiarity with Salesforce marketing modules is a welcome bonus. This is a Fixed Term Contract (6 months), with potential to convert to permanent, reporting to the Head of Event Technology. Responsibilities Leading end-to-end delivery of Salesforce projects, from scoping and solution design through to implementation and handover. Managing scoping, quality assurance, and stakeholder communications for projects delivered with our MSP and contractors. Designing technically sound solutions using Apex, Flow, and Salesforce integration architecture. Getting hands-on when needed, you won't always have a developer available, and you should be comfortable stepping in. Resolving existing technical debt and Apex issues, working through a backlog of structural improvements that underpin future platform capability. Leading the implementation of Data Cloud, establishing the data architecture to support our operational and AI ambitions. Researching and driving the implementation of Salesforce Agentforce Coworker, working through prerequisites, and building a phased adoption recommendation. Owning project timelines, stakeholder communications, and delivery milestones across concurrent workstreams (budget and high-level timeline ownership sit with the Head of Event Technology). Actively mentoring and upskilling our CRM Manager to support her in achieving the Salesforce CRM Admin certification, dedicating at least 10% of your time to this. Due to the nature of our work, you may occasionally be required to work outside standard hours to attend and support our events or meet key deadlines. You'll thrive in this Salesforce Technical Project Manager role if you bring: Demonstrable hands-on experience with Flow, Salesforce integration architecture, and at least a working knowledge of APEX. Strong project management skills: you're comfortable owning a project from brief to delivery without close supervision. The ability to design scalable and future-proof solutions and explain and defend your technical decisions clearly to both technical and non-technical stakeholders. Experience coordinating with external developers, MSPs, or contractors, scoping work, reviewing quality, and keeping delivery on track. A collaborative working style with a genuine interest in sharing knowledge and building capability in others. Comfortable working across a range of internal teams with varying levels of technical literacy. Familiarity with Service Cloud, Data Cloud and/or Agentforce is a strong advantage, or a clear track record of getting up to speed quickly on new Salesforce products. Salesforce certifications. We offer a thoughtful package designed to support your wellbeing, growth, and work-life balance. Basic salary of £60,000 - £65,000 (pro rata for the length of the fixed term contract). 28 days holiday plus UK bank holidays, with additional days awarded for length of service. A centrally located London office with a summer terrace within walking distance of the world famous Borough Market. Regular employee social events supported by our Happiness & Culture team. Monthly contribution towards Bupa private health insurance (post probation). Employee Assistance Program offering confidential wellbeing support. Enhanced maternity and paternity leave to support growing families. 4 pm Friday finish! How to Apply We review applications on a rolling basis and will close the role once we've found our match. To avoid disappointment, apply via the button shown. Our Commitment to Diversity We foster an environment where everyone feels respected, valued, and able to thrive. We welcome individuals of all backgrounds, identities, and lived experiences, including differences in gender identity, orientation, expression, age, race, ethnicity, physical or mental ability, neurodiversity, religion or belief, and socio economic background. Our diversity strengthens our perspective, fuels innovation, and deepens our connection to the clients and communities we serve around the world. Find Out More Company: Brands:
Salesforce Technical Project Manager (FTC) Borough, South London (SE1 1EP) - Hybrid The Role Salesforce is the operational backbone of the business, supporting commercial, operational, and customer-facing workflows across all brands. We are in an active period of platform growth, implementing Data Cloud, exploring AI-driven workflows through Salesforce Agentforce, and clearing legacy technical debt to build a stronger foundation for the next phase of the business. This is a role for someone who wants to be right in the middle of that. We're looking for a mid-weight Salesforce Technical Project Manager to own and drive the delivery of high-impact CRM and platform projects across the business. This is a hands on role: you'll be expected to scope, design, and deliver, working autonomously and making sound technical decisions independently while keeping internal stakeholders aligned and our external MSP and contractors focused and accountable. You'll work closely with our internal CRM Manager, with a portion of your time dedicated to their technical development and growth. This is a collaborative relationship, not a line management one, but it is an important part of the role. The internal teams you'll serve include Operations, Customer Experience, Technology, Sales, and Buyer Recruitment. This is an operationally focused Salesforce role, not a marketing Salesforce role, though familiarity with Salesforce marketing modules is a welcome bonus. This is a Fixed Term Contract (6 months), with potential to convert to permanent, reporting to the Head of Event Technology. Responsibilities Leading end-to-end delivery of Salesforce projects, from scoping and solution design through to implementation and handover. Managing scoping, quality assurance, and stakeholder communications for projects delivered with our MSP and contractors. Designing technically sound solutions using Apex, Flow, and Salesforce integration architecture. Getting hands on when needed, you won't always have a developer available, and you should be comfortable stepping in. Resolving existing technical debt and Apex issues, working through a backlog of structural improvements that underpin future platform capability. Leading the implementation of Data Cloud, establishing the data architecture to support our operational and AI ambitions. Researching and driving the implementation of Salesforce Agentforce Coworker, working through prerequisites, and building a phased adoption recommendation. Owning project timelines, stakeholder communications, and delivery milestones across concurrent workstreams (budget and high-level timeline ownership sit with the Head of Event Technology). Actively mentoring and upskilling our CRM Manager to support her in achieving the Salesforce CRM Admin certification, dedicating at least 10% of your time to this. Due to the nature of our work, you may occasionally be required to work outside standard hours to support events or meet key deadlines. Qualifications Demonstrable hands on experience with Flow, Salesforce integration architecture, and at least a working knowledge of APEX. Strong project management skills: you're comfortable owning a project from brief to delivery without close supervision. The ability to design scalable and future-proof solutions and explain and defend your technical decisions clearly to both technical and non-technical stakeholders. Experience coordinating with external developers, MSPs, or contractors, scoping work, reviewing quality, and keeping delivery on track. A collaborative working style with a genuine interest in sharing knowledge and building capability in others. Comfortable working across a range of internal teams with varying levels of technical literacy. Familiarity with Service Cloud, Data Cloud and/or Agentforce is a strong advantage, or a clear track record of getting up to speed quickly on new Salesforce products. Salesforce certifications. Benefits Basic salary of £60,000 - £65,000 (pro rata for the length of the fixed term contract). 28 days holiday plus UK bank holidays, with additional days awarded for length of service. A centrally located London office with a summer terrace within walking distance of the world-famous Borough Market. Regular employee social events supported by our Happiness & Culture team. Monthly contribution towards Bupa private health insurance (post probation). Employee Assistance Program offering confidential wellbeing support. Enhanced maternity and paternity leave to support growing families. 4 pm Friday finish! Our Commitment to Diversity We foster an environment where everyone feels respected, valued, and able to thrive. We welcome individuals of all backgrounds, identities, and lived experiences, including differences in gender identity, orientation, expression, age, race, ethnicity, physical or mental ability, neurodiversity, religion or belief, and socio economic background. Our diversity strengthens our perspective, fuels innovation, and deepens our connection to the clients and communities we serve around the world.
10/07/2026
Full time
Salesforce Technical Project Manager (FTC) Borough, South London (SE1 1EP) - Hybrid The Role Salesforce is the operational backbone of the business, supporting commercial, operational, and customer-facing workflows across all brands. We are in an active period of platform growth, implementing Data Cloud, exploring AI-driven workflows through Salesforce Agentforce, and clearing legacy technical debt to build a stronger foundation for the next phase of the business. This is a role for someone who wants to be right in the middle of that. We're looking for a mid-weight Salesforce Technical Project Manager to own and drive the delivery of high-impact CRM and platform projects across the business. This is a hands on role: you'll be expected to scope, design, and deliver, working autonomously and making sound technical decisions independently while keeping internal stakeholders aligned and our external MSP and contractors focused and accountable. You'll work closely with our internal CRM Manager, with a portion of your time dedicated to their technical development and growth. This is a collaborative relationship, not a line management one, but it is an important part of the role. The internal teams you'll serve include Operations, Customer Experience, Technology, Sales, and Buyer Recruitment. This is an operationally focused Salesforce role, not a marketing Salesforce role, though familiarity with Salesforce marketing modules is a welcome bonus. This is a Fixed Term Contract (6 months), with potential to convert to permanent, reporting to the Head of Event Technology. Responsibilities Leading end-to-end delivery of Salesforce projects, from scoping and solution design through to implementation and handover. Managing scoping, quality assurance, and stakeholder communications for projects delivered with our MSP and contractors. Designing technically sound solutions using Apex, Flow, and Salesforce integration architecture. Getting hands on when needed, you won't always have a developer available, and you should be comfortable stepping in. Resolving existing technical debt and Apex issues, working through a backlog of structural improvements that underpin future platform capability. Leading the implementation of Data Cloud, establishing the data architecture to support our operational and AI ambitions. Researching and driving the implementation of Salesforce Agentforce Coworker, working through prerequisites, and building a phased adoption recommendation. Owning project timelines, stakeholder communications, and delivery milestones across concurrent workstreams (budget and high-level timeline ownership sit with the Head of Event Technology). Actively mentoring and upskilling our CRM Manager to support her in achieving the Salesforce CRM Admin certification, dedicating at least 10% of your time to this. Due to the nature of our work, you may occasionally be required to work outside standard hours to support events or meet key deadlines. Qualifications Demonstrable hands on experience with Flow, Salesforce integration architecture, and at least a working knowledge of APEX. Strong project management skills: you're comfortable owning a project from brief to delivery without close supervision. The ability to design scalable and future-proof solutions and explain and defend your technical decisions clearly to both technical and non-technical stakeholders. Experience coordinating with external developers, MSPs, or contractors, scoping work, reviewing quality, and keeping delivery on track. A collaborative working style with a genuine interest in sharing knowledge and building capability in others. Comfortable working across a range of internal teams with varying levels of technical literacy. Familiarity with Service Cloud, Data Cloud and/or Agentforce is a strong advantage, or a clear track record of getting up to speed quickly on new Salesforce products. Salesforce certifications. Benefits Basic salary of £60,000 - £65,000 (pro rata for the length of the fixed term contract). 28 days holiday plus UK bank holidays, with additional days awarded for length of service. A centrally located London office with a summer terrace within walking distance of the world-famous Borough Market. Regular employee social events supported by our Happiness & Culture team. Monthly contribution towards Bupa private health insurance (post probation). Employee Assistance Program offering confidential wellbeing support. Enhanced maternity and paternity leave to support growing families. 4 pm Friday finish! Our Commitment to Diversity We foster an environment where everyone feels respected, valued, and able to thrive. We welcome individuals of all backgrounds, identities, and lived experiences, including differences in gender identity, orientation, expression, age, race, ethnicity, physical or mental ability, neurodiversity, religion or belief, and socio economic background. Our diversity strengthens our perspective, fuels innovation, and deepens our connection to the clients and communities we serve around the world.
M&I in London is seeking a Salesforce Technical Project Manager to own end to end CRM and platform projects. This role requires hands on design and delivery, coordinating with MSPs and contractors, with a focus on Data Cloud and AI-enabled workflows. You will mentor the CRM Manager towards Salesforce Admin certification while balancing stakeholder expectations and project milestones. Hybrid work is available in London."
10/07/2026
Full time
M&I in London is seeking a Salesforce Technical Project Manager to own end to end CRM and platform projects. This role requires hands on design and delivery, coordinating with MSPs and contractors, with a focus on Data Cloud and AI-enabled workflows. You will mentor the CRM Manager towards Salesforce Admin certification while balancing stakeholder expectations and project milestones. Hybrid work is available in London."
Digital Systems Manager Salary: £50,000 - £60,000 Location: Euston / Hybrid Hours: Monday to Friday, 9 - 5 Contract: 12 Month FTC This role requires a strategic and delivery-focused Digital Systems Manager to lead the development and enhancement of our digital systems across the Group, including our core CRM (Reapit), 3rd-party integrations, Customer Portal, and Software. This pivotal role will drive the digital roadmap to support operational alignment, customer service excellence, growth, and compliance, ensuring our systems are aligned to business priorities and deliver measurable value. As the bridge between business stakeholders, technology partners, and 3rd party providers, the ideal candidate will possess a blend of strategic thinking, hands on operational knowledge, and excellent stakeholder management skills. Reporting into the Head of Programmes, Digital and Systems, this role has one direct report. Main Responsibilities Product Ownership & Strategy Develop and own the digital systems strategy and roadmap across the Group, covering Reapit CRM, customer portal, and integrated 3rd-party platforms. Define and prioritise digital initiatives to support business growth, operational efficiency, and regulatory compliance. Act as the primary liaison between internal business teams, technology partners, and external vendors (including Reapit and other key suppliers). Stakeholder Management Work closely with senior leadership, department heads, and operational teams to gather business requirements and align priorities. Translate business needs into actionable product features, workflows, and solutions. Facilitate discovery sessions, stakeholder interviews, and continuous feedback loops to ensure product decisions are data and user driven. Delivery & Change Management Lead CRM configuration, enhancement and alignment projects in collaboration with internal teams, Reapit, and other 3rd-party suppliers. Partner with the Emeria Group CRM support function to support end to end testing, UAT, training, and rollout of new modules or features. Ensure smooth implementation and adoption of changes through structured change management processes. Governance & Compliance Champion high standards of data quality, CRM governance, and GDPR compliance. Define and maintain business rules, permission structures, and user role frameworks within Reapit. Support Oversight Work with the Emeria Group CRM support function to maintain service levels and resolve system issues promptly. Feedback to Group on system performance and manage escalations or major release planning in conjunction with Reapit and internal stakeholders. Experience Proven experience working in CRM management or optimisation, ideally within estate agency, lettings, or property sector. Hands on experience with Reapit CRM is highly desirable. Strong understanding of Customer Journeys and the interface with CRM systems, customer portals, and 3rd party integrations. Experience defining roadmaps, leading digital initiatives, and managing product backlogs and prioritisation. Experience in the development of target operating models. Excellent communication and stakeholder engagement skills, with a strong ability to translate business needs into system requirements. Knowledge of GDPR and other relevant regulatory frameworks impacting CRM and customer data. Familiarity with change management practices. Strong analytical mindset with experience defining and tracking KPIs and performance metrics. Benefits Employee assistance programme Competitive holiday allowance + public holidays Charity matching and payroll giving Contribution towards eye care tests Annual flu vaccination vouchers Birthday leave Health cash plan plus a range of other additional benefits that are linked to specific job grades We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.
08/07/2026
Full time
Digital Systems Manager Salary: £50,000 - £60,000 Location: Euston / Hybrid Hours: Monday to Friday, 9 - 5 Contract: 12 Month FTC This role requires a strategic and delivery-focused Digital Systems Manager to lead the development and enhancement of our digital systems across the Group, including our core CRM (Reapit), 3rd-party integrations, Customer Portal, and Software. This pivotal role will drive the digital roadmap to support operational alignment, customer service excellence, growth, and compliance, ensuring our systems are aligned to business priorities and deliver measurable value. As the bridge between business stakeholders, technology partners, and 3rd party providers, the ideal candidate will possess a blend of strategic thinking, hands on operational knowledge, and excellent stakeholder management skills. Reporting into the Head of Programmes, Digital and Systems, this role has one direct report. Main Responsibilities Product Ownership & Strategy Develop and own the digital systems strategy and roadmap across the Group, covering Reapit CRM, customer portal, and integrated 3rd-party platforms. Define and prioritise digital initiatives to support business growth, operational efficiency, and regulatory compliance. Act as the primary liaison between internal business teams, technology partners, and external vendors (including Reapit and other key suppliers). Stakeholder Management Work closely with senior leadership, department heads, and operational teams to gather business requirements and align priorities. Translate business needs into actionable product features, workflows, and solutions. Facilitate discovery sessions, stakeholder interviews, and continuous feedback loops to ensure product decisions are data and user driven. Delivery & Change Management Lead CRM configuration, enhancement and alignment projects in collaboration with internal teams, Reapit, and other 3rd-party suppliers. Partner with the Emeria Group CRM support function to support end to end testing, UAT, training, and rollout of new modules or features. Ensure smooth implementation and adoption of changes through structured change management processes. Governance & Compliance Champion high standards of data quality, CRM governance, and GDPR compliance. Define and maintain business rules, permission structures, and user role frameworks within Reapit. Support Oversight Work with the Emeria Group CRM support function to maintain service levels and resolve system issues promptly. Feedback to Group on system performance and manage escalations or major release planning in conjunction with Reapit and internal stakeholders. Experience Proven experience working in CRM management or optimisation, ideally within estate agency, lettings, or property sector. Hands on experience with Reapit CRM is highly desirable. Strong understanding of Customer Journeys and the interface with CRM systems, customer portals, and 3rd party integrations. Experience defining roadmaps, leading digital initiatives, and managing product backlogs and prioritisation. Experience in the development of target operating models. Excellent communication and stakeholder engagement skills, with a strong ability to translate business needs into system requirements. Knowledge of GDPR and other relevant regulatory frameworks impacting CRM and customer data. Familiarity with change management practices. Strong analytical mindset with experience defining and tracking KPIs and performance metrics. Benefits Employee assistance programme Competitive holiday allowance + public holidays Charity matching and payroll giving Contribution towards eye care tests Annual flu vaccination vouchers Birthday leave Health cash plan plus a range of other additional benefits that are linked to specific job grades We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.
