2nd / 3rd Line IT Support Technician Location: Office based in Coatbridge, ML5 4EY. Occasional site visits when required, Salary: Competitive salary depending on experience + benefits Contract: Full Time, Permanent Benefits: 32 days annual leave inclusive of Bank Holidays, Pension scheme, Free car park, Ongoing training and certification support, Opportunity to work with diverse technologies and clients, Friendly, collaborative team environment, Career progression as the company grows. About us: BrightSkye is a dynamic and growing IT services provider based in Coatbridge. We deliver a full range of technology solutions to businesses across the region including managed IT support, telecoms, connectivity, and IT projects. Our team prides itself on providing exceptional service, technical expertise, and a personal approach to every customer relationship. As we continue to expand, we re looking for an experienced 2nd / 3rd Line IT Support Engineer to join our team and play a key role in supporting our clients infrastructure and delivering high-quality technical solutions Job Role: As a 2nd / 3rd Line Support Engineer at BrightSkye, you ll act as an escalation point for complex technical issues, providing advanced troubleshooting and support across our client base. You ll be involved in resolving challenging IT problems, implementing new technologies, and contributing to projects that enhance client systems and infrastructure. You ll work closely with our 1st Line team, ensuring smooth escalation, mentoring junior engineers, and maintaining strong relationships with customers. Main Responsibilities: Provide 2nd and 3rd line technical support for a wide range of client systems (Windows Server, Microsoft 365, networking, cloud, and telecoms). Troubleshoot and resolve complex incidents and service requests, both remotely and on-site. Support and manage customer environments including Active Directory, Exchange Online, Intune, Azure AD, and virtualisation platforms (VMware / Hyper-V). Configure, maintain, and troubleshoot routers, switches, firewalls, and VPNs. Deliver technical input and implementation for IT infrastructure projects and migrations. Collaborate with 1st Line Engineers to ensure effective escalation processes and knowledge sharing. Document technical procedures, solutions, and configurations accurately. Support telecoms and connectivity solutions including VoIP systems and broadband circuits. Proactively monitor systems to identify potential issues and recommend improvements. Participate in an on-call rota (where applicable) to ensure high service availability Knowledge, Skills & Experience: Essential: Strong administration of Microsoft 365: Exchange Online, SharePoint, OneDrive and Teams. Identity and device management: Microsoft Entra ID (formerly Azure AD), Intune, Conditional Access and compliance policies. Windows Server and core services: AD DS, DNS, DHCP, Group Policy. Networking fundamentals: switching, routing, VLANs, VPNs and firewall configuration. Virtualisation: Hyper-V and/or VMware. RMM and PSA tooling in an MSP setting: monitoring, patching, scripting, ticket hygiene and documentation. Backup and disaster recovery experience and restore drills. Security practices: MFA, EDR, baseline hardening and familiarity with Cyber Essentials controls. PowerShell for troubleshooting and automating routine tasks. Excellent communication in plain English, strong ownership and the ability to manage priorities in line with SLAs. Willing to join an on-call rota. A full driving licence Desirable: Experience with telecoms systems (VoIP / SIP / hosted PBX). Microsoft, CompTIA, or Cisco certifications (e.g. MCSA, Azure Fundamentals, CCNA). Experience working for an MSP or IT services provider. If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today , forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
12/12/2025
Full time
2nd / 3rd Line IT Support Technician Location: Office based in Coatbridge, ML5 4EY. Occasional site visits when required, Salary: Competitive salary depending on experience + benefits Contract: Full Time, Permanent Benefits: 32 days annual leave inclusive of Bank Holidays, Pension scheme, Free car park, Ongoing training and certification support, Opportunity to work with diverse technologies and clients, Friendly, collaborative team environment, Career progression as the company grows. About us: BrightSkye is a dynamic and growing IT services provider based in Coatbridge. We deliver a full range of technology solutions to businesses across the region including managed IT support, telecoms, connectivity, and IT projects. Our team prides itself on providing exceptional service, technical expertise, and a personal approach to every customer relationship. As we continue to expand, we re looking for an experienced 2nd / 3rd Line IT Support Engineer to join our team and play a key role in supporting our clients infrastructure and delivering high-quality technical solutions Job Role: As a 2nd / 3rd Line Support Engineer at BrightSkye, you ll act as an escalation point for complex technical issues, providing advanced troubleshooting and support across our client base. You ll be involved in resolving challenging IT problems, implementing new technologies, and contributing to projects that enhance client systems and infrastructure. You ll work closely with our 1st Line team, ensuring smooth escalation, mentoring junior engineers, and maintaining strong relationships with customers. Main Responsibilities: Provide 2nd and 3rd line technical support for a wide range of client systems (Windows Server, Microsoft 365, networking, cloud, and telecoms). Troubleshoot and resolve complex incidents and service requests, both remotely and on-site. Support and manage customer environments including Active Directory, Exchange Online, Intune, Azure AD, and virtualisation platforms (VMware / Hyper-V). Configure, maintain, and troubleshoot routers, switches, firewalls, and VPNs. Deliver technical input and implementation for IT infrastructure projects and migrations. Collaborate with 1st Line Engineers to ensure effective escalation processes and knowledge sharing. Document technical procedures, solutions, and configurations accurately. Support telecoms and connectivity solutions including VoIP systems and broadband circuits. Proactively monitor systems to identify potential issues and recommend improvements. Participate in an on-call rota (where applicable) to ensure high service availability Knowledge, Skills & Experience: Essential: Strong administration of Microsoft 365: Exchange Online, SharePoint, OneDrive and Teams. Identity and device management: Microsoft Entra ID (formerly Azure AD), Intune, Conditional Access and compliance policies. Windows Server and core services: AD DS, DNS, DHCP, Group Policy. Networking fundamentals: switching, routing, VLANs, VPNs and firewall configuration. Virtualisation: Hyper-V and/or VMware. RMM and PSA tooling in an MSP setting: monitoring, patching, scripting, ticket hygiene and documentation. Backup and disaster recovery experience and restore drills. Security practices: MFA, EDR, baseline hardening and familiarity with Cyber Essentials controls. PowerShell for troubleshooting and automating routine tasks. Excellent communication in plain English, strong ownership and the ability to manage priorities in line with SLAs. Willing to join an on-call rota. A full driving licence Desirable: Experience with telecoms systems (VoIP / SIP / hosted PBX). Microsoft, CompTIA, or Cisco certifications (e.g. MCSA, Azure Fundamentals, CCNA). Experience working for an MSP or IT services provider. If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today , forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
HV Battery System Test Engineer Location: Dudley Salary: 55,000 per annum Company Pension Free Parking Private Health Insurance Life Insurance Overview We are seeking a highly skilled HV Battery System Test Engineer to join our growing team. In this role, you will plan, execute, and analyse tests on high-voltage prototype equipment and systems, ensuring compliance with design specifications, safety standards, and regulatory requirements. You will play a key part in supporting the development and concept prove-out of our ACI technology, contributing to prototype battery systems, creating test procedures and scripts, executing test plans, and preparing detailed data analysis. Key Responsibilities Test Planning & Execution Develop and execute comprehensive test plans and procedures for high-voltage systems (e.g., batteries, inverters, motors, switchgear, cable systems). Create & define test cycles, setpoints, limits, and safety parameters. Produce test scripts and test profiles aligned with DVP requirements. Hands-on Testing Conduct manual and automated testing on HV systems. Support on-site operations including installation, software flashing, configuration, and instrumentation setup. Install and verify testing safety mechanisms and instrumentation. Equipment Management Set up, operate, and maintain test equipment (automated systems, DAQs, oscilloscopes, HV equipment). Ensure all test equipment is properly calibrated and functional. Data Analysis & Reporting Analyse complex data sets to identify issues and perform root cause analysis. Compile accurate technical test reports for engineering and management teams. Provide improvement recommendations based on findings. Collaboration & Troubleshooting Support CCAR processes and cross-functional investigations. Work closely with Systems, Electrical, Mechanical, Software, R&D, and Project Management teams. Provide technical guidance to technicians and junior team members. Documentation Maintain test documentation, schematics, risk assessments, and SOPs. Ensure traceability and accuracy across all test documentation. Continuous Improvement Identify opportunities to enhance test methods, processes, and equipment utilisation. Contribute to the evolution of testing capability and efficiency. Required Qualifications & Experience Degree or equivalent qualification in an Engineering discipline. Minimum 3 years' experience in HV environments, ideally testing and validating electrical/electronic systems (automotive preferred but not essential). Hands-on experience with Li-ion batteries, power electronics, inverters, switchgear, cooling systems, and harness manufacture. Strong diagnostic and fault-finding skills using relevant tools. Experience with HV batteries, EDU, and control systems. Knowledge of test automation tools (e.g., Sierra CP Cadet, Vector CAN, LabVIEW) is highly desirable. Solid understanding of HV safety practices and procedures. Personal Attributes Strong analytical, problem-solving, and fault-finding abilities. Excellent written and verbal communication skills. Self-motivated, adaptable, and able to manage multiple tasks independently. Strong commitment to safety, quality, and continuous improvement. Collaborative mindset with the ability to work effectively in a cross-functional team. Comfortable in a fast-paced R&D / prototype development environment. Creative, persistent, and able to influence positive change.
12/12/2025
Full time
HV Battery System Test Engineer Location: Dudley Salary: 55,000 per annum Company Pension Free Parking Private Health Insurance Life Insurance Overview We are seeking a highly skilled HV Battery System Test Engineer to join our growing team. In this role, you will plan, execute, and analyse tests on high-voltage prototype equipment and systems, ensuring compliance with design specifications, safety standards, and regulatory requirements. You will play a key part in supporting the development and concept prove-out of our ACI technology, contributing to prototype battery systems, creating test procedures and scripts, executing test plans, and preparing detailed data analysis. Key Responsibilities Test Planning & Execution Develop and execute comprehensive test plans and procedures for high-voltage systems (e.g., batteries, inverters, motors, switchgear, cable systems). Create & define test cycles, setpoints, limits, and safety parameters. Produce test scripts and test profiles aligned with DVP requirements. Hands-on Testing Conduct manual and automated testing on HV systems. Support on-site operations including installation, software flashing, configuration, and instrumentation setup. Install and verify testing safety mechanisms and instrumentation. Equipment Management Set up, operate, and maintain test equipment (automated systems, DAQs, oscilloscopes, HV equipment). Ensure all test equipment is properly calibrated and functional. Data Analysis & Reporting Analyse complex data sets to identify issues and perform root cause analysis. Compile accurate technical test reports for engineering and management teams. Provide improvement recommendations based on findings. Collaboration & Troubleshooting Support CCAR processes and cross-functional investigations. Work closely with Systems, Electrical, Mechanical, Software, R&D, and Project Management teams. Provide technical guidance to technicians and junior team members. Documentation Maintain test documentation, schematics, risk assessments, and SOPs. Ensure traceability and accuracy across all test documentation. Continuous Improvement Identify opportunities to enhance test methods, processes, and equipment utilisation. Contribute to the evolution of testing capability and efficiency. Required Qualifications & Experience Degree or equivalent qualification in an Engineering discipline. Minimum 3 years' experience in HV environments, ideally testing and validating electrical/electronic systems (automotive preferred but not essential). Hands-on experience with Li-ion batteries, power electronics, inverters, switchgear, cooling systems, and harness manufacture. Strong diagnostic and fault-finding skills using relevant tools. Experience with HV batteries, EDU, and control systems. Knowledge of test automation tools (e.g., Sierra CP Cadet, Vector CAN, LabVIEW) is highly desirable. Solid understanding of HV safety practices and procedures. Personal Attributes Strong analytical, problem-solving, and fault-finding abilities. Excellent written and verbal communication skills. Self-motivated, adaptable, and able to manage multiple tasks independently. Strong commitment to safety, quality, and continuous improvement. Collaborative mindset with the ability to work effectively in a cross-functional team. Comfortable in a fast-paced R&D / prototype development environment. Creative, persistent, and able to influence positive change.
Contract type: Permanent Location : London with a minimum of 2 days per week in the office Salary : c£62,000 per annum plus civil service pension scheme employer contribution of 28.9% Nationality Requirements: • UK nationals • Nationals of Commonwealth countries who have the right to work in the UK • Nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) Please note, we are not able to sponsor work visas. Please contact us at should you have any questions on your nationality eligibility. The closing date for applications is 11.59pm 7 December 2025. Interviews will take place on 17-19 December with final interviews on the 7/9 January 2026. About the National Audit Office The National Audit Office (NAO) is the UK s main public sector audit body. Independent of government, we have responsibility for auditing the accounts of various public sector bodies, examining the propriety of government spending, assessing risks to financial control and accountability, and reviewing the economy, efficiency and effectiveness of programmes, projects and activities. We report directly to Parliament, through the Committee of Public Accounts of the House of Commons which uses our reports as the basis of its own investigations. We employ around 1,000 staff, most of whom are qualified accountants, trainees or technicians. They work in either of our two service lines, financial audit or value for money (VFM) audit or within the corporate enabling group. The NAO welcomes applications from everyone. We value diversity in all its forms and the difference it makes to our organisation. By removing barriers and creating an inclusive culture all our people have the opportunity to develop and maximise their full potential. As members of the Business Disability Forum and the Disability Confident Scheme we guarantee to interview all disabled applicants who meet the minimum criteria. The NAO supports flexible working and is happy to discuss this with you at application stage. This role will focus on assuring that partners and suppliers are delivering in line with contracted agreements, with a primary focus on End-User Computing (EUC) and supporting other leads within Infrastructure Operations to assure their partners are doing the same. What are the main responsibilities of this role? •Manage partners/suppliers to assure service continuity and supplier performance in terms of technical quality and performance metrics. •Responsible for EUC service delivery, ensuring availability, performance, and compliance. •Produce Statements of work for Suppliers to deliver to and manage delivery, assure success and technical quality of the work delivered. •Lead endpoint strategy, lifecycle planning, and BIOS/driver governance. •Manage Intune migration and endpoint refresh programmes. •Oversee AV device management (Surface Hubs, Cisco, Neat Boards). •Collaborate with InfoSec on endpoint security to ensure EUC estate is compliant. •Drive automation, standardisation, and proactive monitoring. •Act as escalation point for EUC-related incidents and problems. •Maintain structured documentation, SOPs, and CMDB accuracy. Key skills/competencies required Skills & Experience Leadership & Governance •Ability to govern EUC services, designing standards that ensure compliance aligned to strategic objectives. •Skilled in managing vendor relationships for endpoint and AV solutions, including SLA/OLA compliance and performance reviews. ITIL & Service Management Expertise •Strong command of ITIL practices: Change, Release, Problem, Knowledge, Configuration. •Collaborative, structured, and improvement-focused mindset. •Familiarity with SIAM and multi-supplier governance frameworks. Technical & Tooling Knowledge •Proven experience managing Windows Operating Systems, SCCM, Intune, Entra ID, and mobile platforms (iOS, Android). •Strong understanding of Windows as a Service (WaaS) and experience of managing patching, and endpoint lifecycle. •Familiarity with AV technologies (Surface Hubs, Cisco Desk Pros, Neat Boards). •Experience with MDM policy design and administration. •Skilled in PowerShell scripting and automation. Communication & Stakeholder Engagement •Strong communicator across technical and non-technical audiences. •Able to produce SOPs, runbooks, and user-facing guides. •Experience engaging suppliers, InfoSec, and project delivery teams. Desirable Certifications •ITIL 4 Foundation. •ITIL 4 Specialist: Monitor, Support & Fulfil (desirable). •PRINCE2 / AgilePM or equivalent delivery discipline (desirable). •Microsoft Certified: Modern Desktop Administrator Associate (MD-102) •Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Key Behaviours •Work in accordance with the NAO s values and champion our diversity and inclusion strategy. •Demonstrate a strong commitment to their own self-development, to delivering the NAO s strategic objectives, and keep themselves up to date on office initiatives and information relevant to their work and specialism. •Use their knowledge and expertise to deliver high-quality work that supports their team objectives and contributes to organisational priorities. •Influence and add value by building their understanding and insight into the challenges and perspectives of stakeholders. •Look for innovative solutions for how we approach work and make suggestions for new ways for how we could deliver work and continuously improve our business processes to make them more efficient and effective. •Demonstrate an ability to balance tasks and priorities to lead a complex, challenging work package, including supporting the work of others. •Enable the NAO to lead by example in the delivery of high-quality, efficient business practices and support their teams to do so. •Comply with corporate responsibilities and support others to do so. •Take ownership of delivering high-quality work to time and quality standards. •Proactively look for ways we can improve our ways of working and make suggestions for how these could be implemented. •Engage confidently with colleagues and clients at all levels to support the delivery of work and build good relationships with key stakeholders. •Work flexibly to contribute to a range of topics and outputs and take ownership of driving work forward and responding to challenges.
11/12/2025
Full time
Contract type: Permanent Location : London with a minimum of 2 days per week in the office Salary : c£62,000 per annum plus civil service pension scheme employer contribution of 28.9% Nationality Requirements: • UK nationals • Nationals of Commonwealth countries who have the right to work in the UK • Nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) Please note, we are not able to sponsor work visas. Please contact us at should you have any questions on your nationality eligibility. The closing date for applications is 11.59pm 7 December 2025. Interviews will take place on 17-19 December with final interviews on the 7/9 January 2026. About the National Audit Office The National Audit Office (NAO) is the UK s main public sector audit body. Independent of government, we have responsibility for auditing the accounts of various public sector bodies, examining the propriety of government spending, assessing risks to financial control and accountability, and reviewing the economy, efficiency and effectiveness of programmes, projects and activities. We report directly to Parliament, through the Committee of Public Accounts of the House of Commons which uses our reports as the basis of its own investigations. We employ around 1,000 staff, most of whom are qualified accountants, trainees or technicians. They work in either of our two service lines, financial audit or value for money (VFM) audit or within the corporate enabling group. The NAO welcomes applications from everyone. We value diversity in all its forms and the difference it makes to our organisation. By removing barriers and creating an inclusive culture all our people have the opportunity to develop and maximise their full potential. As members of the Business Disability Forum and the Disability Confident Scheme we guarantee to interview all disabled applicants who meet the minimum criteria. The NAO supports flexible working and is happy to discuss this with you at application stage. This role will focus on assuring that partners and suppliers are delivering in line with contracted agreements, with a primary focus on End-User Computing (EUC) and supporting other leads within Infrastructure Operations to assure their partners are doing the same. What are the main responsibilities of this role? •Manage partners/suppliers to assure service continuity and supplier performance in terms of technical quality and performance metrics. •Responsible for EUC service delivery, ensuring availability, performance, and compliance. •Produce Statements of work for Suppliers to deliver to and manage delivery, assure success and technical quality of the work delivered. •Lead endpoint strategy, lifecycle planning, and BIOS/driver governance. •Manage Intune migration and endpoint refresh programmes. •Oversee AV device management (Surface Hubs, Cisco, Neat Boards). •Collaborate with InfoSec on endpoint security to ensure EUC estate is compliant. •Drive automation, standardisation, and proactive monitoring. •Act as escalation point for EUC-related incidents and problems. •Maintain structured documentation, SOPs, and CMDB accuracy. Key skills/competencies required Skills & Experience Leadership & Governance •Ability to govern EUC services, designing standards that ensure compliance aligned to strategic objectives. •Skilled in managing vendor relationships for endpoint and AV solutions, including SLA/OLA compliance and performance reviews. ITIL & Service Management Expertise •Strong command of ITIL practices: Change, Release, Problem, Knowledge, Configuration. •Collaborative, structured, and improvement-focused mindset. •Familiarity with SIAM and multi-supplier governance frameworks. Technical & Tooling Knowledge •Proven experience managing Windows Operating Systems, SCCM, Intune, Entra ID, and mobile platforms (iOS, Android). •Strong understanding of Windows as a Service (WaaS) and experience of managing patching, and endpoint lifecycle. •Familiarity with AV technologies (Surface Hubs, Cisco Desk Pros, Neat Boards). •Experience with MDM policy design and administration. •Skilled in PowerShell scripting and automation. Communication & Stakeholder Engagement •Strong communicator across technical and non-technical audiences. •Able to produce SOPs, runbooks, and user-facing guides. •Experience engaging suppliers, InfoSec, and project delivery teams. Desirable Certifications •ITIL 4 Foundation. •ITIL 4 Specialist: Monitor, Support & Fulfil (desirable). •PRINCE2 / AgilePM or equivalent delivery discipline (desirable). •Microsoft Certified: Modern Desktop Administrator Associate (MD-102) •Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Key Behaviours •Work in accordance with the NAO s values and champion our diversity and inclusion strategy. •Demonstrate a strong commitment to their own self-development, to delivering the NAO s strategic objectives, and keep themselves up to date on office initiatives and information relevant to their work and specialism. •Use their knowledge and expertise to deliver high-quality work that supports their team objectives and contributes to organisational priorities. •Influence and add value by building their understanding and insight into the challenges and perspectives of stakeholders. •Look for innovative solutions for how we approach work and make suggestions for new ways for how we could deliver work and continuously improve our business processes to make them more efficient and effective. •Demonstrate an ability to balance tasks and priorities to lead a complex, challenging work package, including supporting the work of others. •Enable the NAO to lead by example in the delivery of high-quality, efficient business practices and support their teams to do so. •Comply with corporate responsibilities and support others to do so. •Take ownership of delivering high-quality work to time and quality standards. •Proactively look for ways we can improve our ways of working and make suggestions for how these could be implemented. •Engage confidently with colleagues and clients at all levels to support the delivery of work and build good relationships with key stakeholders. •Work flexibly to contribute to a range of topics and outputs and take ownership of driving work forward and responding to challenges.
Join a leading independent technology and services provider as a technician 2. Job Overview: We are seeking a skilled Tech2 Field Engineer to support the on-site deployment of new hardware devices and manage the secure storage of Legacy equipment. This role is ideal for someone who thrives in hands-on technical environments, enjoys problem-solving, and can work independently while representing the organisation professionally at customer or internal sites. Location: Leeds Quarry House: Oxford Rd - Manchester Daily Rate: £14.54/hr - PAYE, £18.87/hr - UMB Contract Length: 07th & 08th January 2026 Key Responsibilities Deploy, install, and configure new devices at customer or internal locations. Perform site readiness checks to ensure successful installation and integration. Decommission, disconnect, and safely remove Legacy devices. Catalogue, package, and store Legacy equipment in accordance with company procedures. Conduct basic troubleshooting and testing to confirm successful deployment. Maintain accurate documentation of installations, asset movements, and site activities. Liaise with project managers, site contacts, and other engineers to coordinate deployment schedules. Ensure all work complies with health, safety, and security standards. Provide clear updates and reports on progress, issues, and completed tasks. Key Requirements Previous experience in a Tech2, Field Engineer, Desktop Support, or similar technical role. Strong understanding of hardware installation, cabling, and device configuration. Ability to diagnose and resolve basic technical issues on-site. Experience handling and storing IT equipment safely and securely. Good communication skills and the ability to work with customers and stakeholders. Strong organisational skills with attention to detail. Ability to travel to various sites as required. How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
11/12/2025
Contractor
Join a leading independent technology and services provider as a technician 2. Job Overview: We are seeking a skilled Tech2 Field Engineer to support the on-site deployment of new hardware devices and manage the secure storage of Legacy equipment. This role is ideal for someone who thrives in hands-on technical environments, enjoys problem-solving, and can work independently while representing the organisation professionally at customer or internal sites. Location: Leeds Quarry House: Oxford Rd - Manchester Daily Rate: £14.54/hr - PAYE, £18.87/hr - UMB Contract Length: 07th & 08th January 2026 Key Responsibilities Deploy, install, and configure new devices at customer or internal locations. Perform site readiness checks to ensure successful installation and integration. Decommission, disconnect, and safely remove Legacy devices. Catalogue, package, and store Legacy equipment in accordance with company procedures. Conduct basic troubleshooting and testing to confirm successful deployment. Maintain accurate documentation of installations, asset movements, and site activities. Liaise with project managers, site contacts, and other engineers to coordinate deployment schedules. Ensure all work complies with health, safety, and security standards. Provide clear updates and reports on progress, issues, and completed tasks. Key Requirements Previous experience in a Tech2, Field Engineer, Desktop Support, or similar technical role. Strong understanding of hardware installation, cabling, and device configuration. Ability to diagnose and resolve basic technical issues on-site. Experience handling and storing IT equipment safely and securely. Good communication skills and the ability to work with customers and stakeholders. Strong organisational skills with attention to detail. Ability to travel to various sites as required. How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Site Technician Milton Keynes 21 per hour (Paid via Umbrella PAYE - 591 take home per week) Do you have experience working with IT hardware, device configuration or technical setup tasks? Are you looking for a short-term contract where you'll play an important role supporting a nationwide retail technology rollout? My client is a leading services provider supporting technology installations across major retail stores. They are now seeking a Technician/Engineer to join the Phone Configuration project team based in Milton Keynes for a 6-week contract. This role is ideal for someone with a background in telecoms, EPOS, desktop support, or any hands-on technical configuration work, who is reliable, detail-focused and able to follow clear processes. The Role Perform firmware upgrades on IP phone systems (Voip), complete store assignment and configuration, scan and log MAC addresses accurately, ensure all work is recorded and documented correctly This role is based mainly out of their site in Milton Keynes but you will be required to visit a nearby storage unit where the phones will be stored ready for the field engineers 8am to 5pm Monday to Friday Start date estimated 5th January, project length: 6 weeks The Candidate Experience in technical device configuration, IT hardware setup, telecoms, or similar Strong attention to detail - accuracy in logging and documentation is essential Reliable, organised, and professional UK driving license Reference Number: BBBH(phone number removed) To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Sophie Fox at Rise Technical Recruitment. This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency. Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
10/12/2025
Contractor
Site Technician Milton Keynes 21 per hour (Paid via Umbrella PAYE - 591 take home per week) Do you have experience working with IT hardware, device configuration or technical setup tasks? Are you looking for a short-term contract where you'll play an important role supporting a nationwide retail technology rollout? My client is a leading services provider supporting technology installations across major retail stores. They are now seeking a Technician/Engineer to join the Phone Configuration project team based in Milton Keynes for a 6-week contract. This role is ideal for someone with a background in telecoms, EPOS, desktop support, or any hands-on technical configuration work, who is reliable, detail-focused and able to follow clear processes. The Role Perform firmware upgrades on IP phone systems (Voip), complete store assignment and configuration, scan and log MAC addresses accurately, ensure all work is recorded and documented correctly This role is based mainly out of their site in Milton Keynes but you will be required to visit a nearby storage unit where the phones will be stored ready for the field engineers 8am to 5pm Monday to Friday Start date estimated 5th January, project length: 6 weeks The Candidate Experience in technical device configuration, IT hardware setup, telecoms, or similar Strong attention to detail - accuracy in logging and documentation is essential Reliable, organised, and professional UK driving license Reference Number: BBBH(phone number removed) To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Sophie Fox at Rise Technical Recruitment. This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency. Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
IT FIELD ENGINEER We are seeking a skilled and dynamic Field Engineer. This role requires a hands-on individual with solid experience in patching, switching, laptop builds, and Intune management, alongside a passion for delivering outstanding customer service. If you enjoy solving technical challenges on-site and thrive in a fast-paced environment, we want to hear from you! Key Responsibilities: Perform patching and switching for various clients. Build and configure laptops according to client specifications. Manage and troubleshoot devices via Intune for deployment, configuration, and maintenance. Provide customer support with a strong focus on user experience and satisfaction. Ensure all on-site work is completed in a timely and professional manner. Travel to client locations as needed (driving license is essential). Maintain accurate records of work performed and report back to the team. Skills & Experience: Experience as a Field Engineer, IT Support Technician, or similar role. Experience with patching and switching in network environments. Proficiency in laptop builds and hardware troubleshooting. Familiarity with Intune for device management and deployment. Strong customer service skills, with a professional and approachable demeanor. A valid driving license and reliable transportation. Ability to work independently and manage time effectively.
10/12/2025
Full time
IT FIELD ENGINEER We are seeking a skilled and dynamic Field Engineer. This role requires a hands-on individual with solid experience in patching, switching, laptop builds, and Intune management, alongside a passion for delivering outstanding customer service. If you enjoy solving technical challenges on-site and thrive in a fast-paced environment, we want to hear from you! Key Responsibilities: Perform patching and switching for various clients. Build and configure laptops according to client specifications. Manage and troubleshoot devices via Intune for deployment, configuration, and maintenance. Provide customer support with a strong focus on user experience and satisfaction. Ensure all on-site work is completed in a timely and professional manner. Travel to client locations as needed (driving license is essential). Maintain accurate records of work performed and report back to the team. Skills & Experience: Experience as a Field Engineer, IT Support Technician, or similar role. Experience with patching and switching in network environments. Proficiency in laptop builds and hardware troubleshooting. Familiarity with Intune for device management and deployment. Strong customer service skills, with a professional and approachable demeanor. A valid driving license and reliable transportation. Ability to work independently and manage time effectively.
IT Implementations and Training Technician Hybrid-working - WFH (x2 days) + Portsmouth (x3 days on-site) Up to c£45,000 per year Plus excellent company benefits (including Employer Pension and BUPA Health Insurance) The Opportunity: Our client is looking for an IT Implementations and Training Technician to join and become a valued team member, who will contribute and provide training and implementation support to their customers. You will be assisting them with hardware and software product demonstrations and training on those products and this individual will be required to attend presentations and exhibitions. As an IT Implementations and Training Technician you will need to deliver client training (remote and face-to-face) and need to respond to training-related queries from clients and resellers aswell as supporting and planning the project implementations. Skills and Experience: Experience with Windows server and desktop operating systems as well as SQL Server capabilities. Experience of training remotely/face to face Recent work experience in a similar field. Flexibility with regards to availability for onsite installations/training Ideally have experience with Networking, Azure and application deployment this is desirable and not essential. Valid Full UK Driving Licence. Role and Responsibilities: Conducting site visits (general, troubleshooting, installations, training; may include overnight stays) Delivering software product demonstrations Supporting the sales team at presentations and exhibitions through technical consultancy Producing documentation including technical specifications, bespoke deployment requirements, and end-user training guides Providing implementation handovers to the support team to ensure smooth operational transitions Reviewing new hardware and hardware-based drivers for compatibility and deployment suitability Deploying APIs and managing system integrations to support client solutions Managing cloud-hosted client environments, including server maintenance, database administration, and web server configuration Applications: Please contact John Noonan here at ISR to learn more about our client based in Hampshire and how they are developing critical IT services and systems across the medical services sector that make them a leader in their field?
09/12/2025
Full time
IT Implementations and Training Technician Hybrid-working - WFH (x2 days) + Portsmouth (x3 days on-site) Up to c£45,000 per year Plus excellent company benefits (including Employer Pension and BUPA Health Insurance) The Opportunity: Our client is looking for an IT Implementations and Training Technician to join and become a valued team member, who will contribute and provide training and implementation support to their customers. You will be assisting them with hardware and software product demonstrations and training on those products and this individual will be required to attend presentations and exhibitions. As an IT Implementations and Training Technician you will need to deliver client training (remote and face-to-face) and need to respond to training-related queries from clients and resellers aswell as supporting and planning the project implementations. Skills and Experience: Experience with Windows server and desktop operating systems as well as SQL Server capabilities. Experience of training remotely/face to face Recent work experience in a similar field. Flexibility with regards to availability for onsite installations/training Ideally have experience with Networking, Azure and application deployment this is desirable and not essential. Valid Full UK Driving Licence. Role and Responsibilities: Conducting site visits (general, troubleshooting, installations, training; may include overnight stays) Delivering software product demonstrations Supporting the sales team at presentations and exhibitions through technical consultancy Producing documentation including technical specifications, bespoke deployment requirements, and end-user training guides Providing implementation handovers to the support team to ensure smooth operational transitions Reviewing new hardware and hardware-based drivers for compatibility and deployment suitability Deploying APIs and managing system integrations to support client solutions Managing cloud-hosted client environments, including server maintenance, database administration, and web server configuration Applications: Please contact John Noonan here at ISR to learn more about our client based in Hampshire and how they are developing critical IT services and systems across the medical services sector that make them a leader in their field?
Join a leading independent technology and services provider as a Technician 2 ! Job Overview: We are seeking a Technician 2 to support hardware deployment and laptop refresh activities. The role involves hands-on technical support, device configuration, and coordination with onsite teams to ensure smooth operations and service delivery. Location : Aldershot GU11 2JN Daily Rat e: An hourly rate, in-scope IR35, of £14.54 (PAYE) OR £18.87 per hour (via a Hays Approved Umbrella Company). Contract Lengt h : Up to 31/03/2026 Hours : 37.5 hours per week, Monday to Friday (08:30 - 17:00) Key Responsibilities Manage queue tickets assigned to the Hub and surrounding spokes, ensuring timely updates and resolution in line with SLA targets. Handle Hub stock and asset management, including scanning items in/out as per contract requirements. Perform hardware triage and repairs for in-warranty devices, liaising with vendors for parts and returns. Support laptop deployments, device imaging, and configuration using Intune and other remote tools. Conduct locker replenishments and manage disposals through the Hub. Provide technical support for Windows 10/11, macOS, and Linux devices, including Dell, Toshiba, HP, and Apple products. Assist with backup and recovery using Datto and other third-party tools. Administer Microsoft 365 services including Exchange Online, SharePoint, and Teams. Monitor and respond to security incidents, applying antivirus and endpoint protection (Defender, Trend Micro, Carbon Black). Escalate service issues and suggest improvements to the Team Leader. Follow all site regulations and client procedures. Key Requirements Must have SC Clearance Experience in IT hardware handling and refresh processes. Ability to follow structured migration schedules and instructions. Familiarity with workflow management systems. Strong attention to detail and organisational skills. Good communication and issue reporting capabilities. Additional Information Interview Process : Online/In-Person How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
09/12/2025
Contractor
Join a leading independent technology and services provider as a Technician 2 ! Job Overview: We are seeking a Technician 2 to support hardware deployment and laptop refresh activities. The role involves hands-on technical support, device configuration, and coordination with onsite teams to ensure smooth operations and service delivery. Location : Aldershot GU11 2JN Daily Rat e: An hourly rate, in-scope IR35, of £14.54 (PAYE) OR £18.87 per hour (via a Hays Approved Umbrella Company). Contract Lengt h : Up to 31/03/2026 Hours : 37.5 hours per week, Monday to Friday (08:30 - 17:00) Key Responsibilities Manage queue tickets assigned to the Hub and surrounding spokes, ensuring timely updates and resolution in line with SLA targets. Handle Hub stock and asset management, including scanning items in/out as per contract requirements. Perform hardware triage and repairs for in-warranty devices, liaising with vendors for parts and returns. Support laptop deployments, device imaging, and configuration using Intune and other remote tools. Conduct locker replenishments and manage disposals through the Hub. Provide technical support for Windows 10/11, macOS, and Linux devices, including Dell, Toshiba, HP, and Apple products. Assist with backup and recovery using Datto and other third-party tools. Administer Microsoft 365 services including Exchange Online, SharePoint, and Teams. Monitor and respond to security incidents, applying antivirus and endpoint protection (Defender, Trend Micro, Carbon Black). Escalate service issues and suggest improvements to the Team Leader. Follow all site regulations and client procedures. Key Requirements Must have SC Clearance Experience in IT hardware handling and refresh processes. Ability to follow structured migration schedules and instructions. Familiarity with workflow management systems. Strong attention to detail and organisational skills. Good communication and issue reporting capabilities. Additional Information Interview Process : Online/In-Person How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Join a leading independent technology and services provider as a Te chnician 2 ! Job Overview: We are seeking a Technician 2 to support hardware deployment and laptop refresh activities. The role involves hands-on technical support, device configuration, and coordination with onsite teams to ensure smooth operations and service delivery. Location : Salisbury SP4 0JG Daily Rat e: An hourly rate, in-scope IR35, of £14.54 (PAYE) OR £18.87 per hour (via a Hays Approved Umbrella Company). Contract Length : 26-Jan-2026 to 03-Mar-2026 Hours : 37.5 hours per week, Monday to Friday (08:30 - 17:00) Key Responsibilities Tech2 engineer required to carry out on site deployment of new devices and store Legacy devices. Key Requirements Must have SC Clearance Experience in IT hardware handling and refresh processes. Ability to follow structured migration schedules and instructions. Familiarity with workflow management systems. Strong attention to detail and organisational skills. Good communication and issue reporting capabilities. Additional Information Interview Process: Online/In-Person How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
08/12/2025
Contractor
Join a leading independent technology and services provider as a Te chnician 2 ! Job Overview: We are seeking a Technician 2 to support hardware deployment and laptop refresh activities. The role involves hands-on technical support, device configuration, and coordination with onsite teams to ensure smooth operations and service delivery. Location : Salisbury SP4 0JG Daily Rat e: An hourly rate, in-scope IR35, of £14.54 (PAYE) OR £18.87 per hour (via a Hays Approved Umbrella Company). Contract Length : 26-Jan-2026 to 03-Mar-2026 Hours : 37.5 hours per week, Monday to Friday (08:30 - 17:00) Key Responsibilities Tech2 engineer required to carry out on site deployment of new devices and store Legacy devices. Key Requirements Must have SC Clearance Experience in IT hardware handling and refresh processes. Ability to follow structured migration schedules and instructions. Familiarity with workflow management systems. Strong attention to detail and organisational skills. Good communication and issue reporting capabilities. Additional Information Interview Process: Online/In-Person How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
We now have an exciting opportunity for an Implementations and Training Technician to join our team. This key role involves a wide ranging remit but you will be primarily responsible for: Client-Facing Implementation & On-Site Work Conducting site visits (general, troubleshooting, installations, training; may include overnight stays) Delivering software product demonstrations Supporting the sales team at presentations and exhibitions through technical consultancy Training Responsibilities Delivering client training (remote and face-to-face) Responding to training-related queries from clients and resellers Project Planning & Stakeholder Management Supporting the planning and implementation of projects, including scoping and resource allocation Managing stakeholder expectations and maintaining communication throughout project lifecycles Acting as the central liaison between design, sales, support, and project teams to ensure seamless delivery Technical Implementation, Systems & Infrastructure Work Testing software and systems to validate functionality and performance Creating Gold Build images and managing system imaging processes Reviewing new hardware and hardware-based drivers for compatibility and deployment suitability Deploying APIs and managing system integrations to support client solutions Managing cloud-hosted client environments, including server maintenance, database administration, and web server configuration Maintaining production and UAT environments across client and partner infrastructures Security, Compliance & Software Release Management Supporting security and compliance initiatives, including remediation of vulnerabilities from penetration tests Collaborating with third-party providers on firewall and network security management Assisting in achieving and maintaining compliance frameworks such as Data Security Protection Toolkit and Cyber Essentials Plus Evaluating software releases and managing deployments for high-profile clients Documentation & Internal Processes Producing documentation including technical specifications, bespoke deployment requirements, and end-user training guides Providing implementation handovers to the support team to ensure smooth operational transitions Liaising with internal departments to progress and resolve client issues Out-of-Hours & Commercial Responsibilities Completing out-of-hours implementation tasks (time off in lieu) Identifying sales opportunities and upselling relevant services/products (training, software, support contracts, configurations, etc.) Essential Criteria: Valid Full UK Driving Licence. Experience with server and desktop operating systems as well as SQL Server capabilities. Experience of training remotely / face to face Recent work experience in a similar field. Flexibility with regards to availability for onsite installations / training Desirable Technical Skills: Familiarity with networking environments and hardware. Familiarity with Azure Familiarity with app deployment Desirable Soft Skills: Proactive problem solving. Clear and concise communication (written and verbal). Ability to plan and lead a training workshop / session. Resourceful and able to search online/written resources for answers as well as liaise with technical contacts. Excellent organisational skills and ability to manage time effectively, ensuring focus on the projects at hand. Ability to work well within a team. Ability to represent the company in a professional and courteous manner. Willingness to travel UK wide and overseas on occasions. Permanent position, full time Fareham, Hampshire 37.5 Hours per week - Mon to Fri, including overnight stays as required. Hybrid WFH available after successful probationary period. BUPA & Pension after successful probationary period. JBRP1_UKTJ
07/12/2025
Full time
We now have an exciting opportunity for an Implementations and Training Technician to join our team. This key role involves a wide ranging remit but you will be primarily responsible for: Client-Facing Implementation & On-Site Work Conducting site visits (general, troubleshooting, installations, training; may include overnight stays) Delivering software product demonstrations Supporting the sales team at presentations and exhibitions through technical consultancy Training Responsibilities Delivering client training (remote and face-to-face) Responding to training-related queries from clients and resellers Project Planning & Stakeholder Management Supporting the planning and implementation of projects, including scoping and resource allocation Managing stakeholder expectations and maintaining communication throughout project lifecycles Acting as the central liaison between design, sales, support, and project teams to ensure seamless delivery Technical Implementation, Systems & Infrastructure Work Testing software and systems to validate functionality and performance Creating Gold Build images and managing system imaging processes Reviewing new hardware and hardware-based drivers for compatibility and deployment suitability Deploying APIs and managing system integrations to support client solutions Managing cloud-hosted client environments, including server maintenance, database administration, and web server configuration Maintaining production and UAT environments across client and partner infrastructures Security, Compliance & Software Release Management Supporting security and compliance initiatives, including remediation of vulnerabilities from penetration tests Collaborating with third-party providers on firewall and network security management Assisting in achieving and maintaining compliance frameworks such as Data Security Protection Toolkit and Cyber Essentials Plus Evaluating software releases and managing deployments for high-profile clients Documentation & Internal Processes Producing documentation including technical specifications, bespoke deployment requirements, and end-user training guides Providing implementation handovers to the support team to ensure smooth operational transitions Liaising with internal departments to progress and resolve client issues Out-of-Hours & Commercial Responsibilities Completing out-of-hours implementation tasks (time off in lieu) Identifying sales opportunities and upselling relevant services/products (training, software, support contracts, configurations, etc.) Essential Criteria: Valid Full UK Driving Licence. Experience with server and desktop operating systems as well as SQL Server capabilities. Experience of training remotely / face to face Recent work experience in a similar field. Flexibility with regards to availability for onsite installations / training Desirable Technical Skills: Familiarity with networking environments and hardware. Familiarity with Azure Familiarity with app deployment Desirable Soft Skills: Proactive problem solving. Clear and concise communication (written and verbal). Ability to plan and lead a training workshop / session. Resourceful and able to search online/written resources for answers as well as liaise with technical contacts. Excellent organisational skills and ability to manage time effectively, ensuring focus on the projects at hand. Ability to work well within a team. Ability to represent the company in a professional and courteous manner. Willingness to travel UK wide and overseas on occasions. Permanent position, full time Fareham, Hampshire 37.5 Hours per week - Mon to Fri, including overnight stays as required. Hybrid WFH available after successful probationary period. BUPA & Pension after successful probationary period. JBRP1_UKTJ
IT Technician - Secondary School (Tower Hamlets, East London) Start Date: ASAP Contract: Full-time, Year-round Salary: Competitive, dependent on experience Our dynamic and forward-thinking secondary school in Tower Hamlets is seeking a skilled and enthusiastic IT Technician to join our established IT support team. This is an excellent opportunity for someone who is passionate about technology and committed to providing high-quality support to staff and students. Key Responsibilities: Provide first-line technical support for staff and students Maintain, troubleshoot, and repair hardware, software, and network systems Support the setup, configuration, and maintenance of school IT equipment (PCs, laptops, printers, interactive boards, etc.) Manage user accounts, passwords, and access permissions Assist with monitoring the school's network performance and resolving issues Ensure IT rooms and equipment are secure, safe, and fully operational Support the rollout of new technologies and system upgrades Maintain accurate logs, inventories, and documentation About You: We are looking for someone who has: Previous experience in an IT support role (school experience advantageous but not essential) Strong troubleshooting and problem-solving skills Good knowledge of Windows operating systems, Office 365, and basic networking A proactive, customer-focused approach Excellent communication and organisational skills The ability to prioritise tasks and work efficiently under pressure A commitment to safeguarding, professionalism, and teamwork Why Join Us? Supportive and diverse school community Excellent professional development and training opportunities Modern learning environment with evolving technology Convenient Tower Hamlets location with great transport links
06/12/2025
Contractor
IT Technician - Secondary School (Tower Hamlets, East London) Start Date: ASAP Contract: Full-time, Year-round Salary: Competitive, dependent on experience Our dynamic and forward-thinking secondary school in Tower Hamlets is seeking a skilled and enthusiastic IT Technician to join our established IT support team. This is an excellent opportunity for someone who is passionate about technology and committed to providing high-quality support to staff and students. Key Responsibilities: Provide first-line technical support for staff and students Maintain, troubleshoot, and repair hardware, software, and network systems Support the setup, configuration, and maintenance of school IT equipment (PCs, laptops, printers, interactive boards, etc.) Manage user accounts, passwords, and access permissions Assist with monitoring the school's network performance and resolving issues Ensure IT rooms and equipment are secure, safe, and fully operational Support the rollout of new technologies and system upgrades Maintain accurate logs, inventories, and documentation About You: We are looking for someone who has: Previous experience in an IT support role (school experience advantageous but not essential) Strong troubleshooting and problem-solving skills Good knowledge of Windows operating systems, Office 365, and basic networking A proactive, customer-focused approach Excellent communication and organisational skills The ability to prioritise tasks and work efficiently under pressure A commitment to safeguarding, professionalism, and teamwork Why Join Us? Supportive and diverse school community Excellent professional development and training opportunities Modern learning environment with evolving technology Convenient Tower Hamlets location with great transport links
Regional Service Delivery Manager - Multi-Site IT Leadership Woking / Addlestone / Basingstoke Corridor 47,142 + 18.9% employer pension + 34 days holiday + ongoing CPD + staff benefits platform + supportive culture + work-life balance Are you an experienced IT Manager or Service Delivery Lead who's ready to take ownership of multiple sites rather than just one? Would you like to join a forward-thinking trust that embraces digital innovation, invests heavily in technology, and gives you the autonomy to shape how IT services are delivered across a cluster of schools? This education trust is a dynamic, progressive organisation known for low staff turnover, a supportive culture and a real commitment to improving digital outcomes. They are not afraid to innovate from 1:1 device projects to modernising infrastructure and they are looking for an IT leader who wants to help drive that forward. In this role, you'll lead the IT service delivery across a cluster of schools, working closely with headteachers, on-site technicians and the central IT leadership team. You'll line-manage technical staff, oversee service desk performance, act as the escalation point for complex issues, and ensure each school has a clear development plan aligned with the wider trust strategy. Although the role is primarily leadership-focused, you'll step in hands-on when needed to support continuity across your schools. The ideal candidate would be an experienced IT Manager or Service Delivery Lead who has managed technical teams, understands multi-site IT operations, and is ready to take the next step into a role with wider strategic responsibility and real impact. This is an excellent opportunity to join a progressive trust, take ownership of a cluster of sites, shape IT service delivery and be part of a team where your input genuinely matters. If you're looking for the next step in your leadership journey with autonomy, impact and ongoing development this is a role where you'll thrive. The role Lead IT service delivery across a cluster of schools, acting as the key contact for headteachers and school leaders Line-manage on-site technical staff, supporting their development and conducting performance reviews Own helpdesk performance across your schools, ensuring SLAs and response targets are met Define school-specific IT development plans that align with the trust's strategic direction Step in where needed to support with escalations or cover for on-site staff Ensure compliance with safeguarding, cyber security, GDPR and trust IT policies Support installations, configuration, commissioning and ongoing maintenance of systems and software Build strong working relationships across the trust and ensure consistent communication and service delivery standards Work collaboratively with the wider IT team and external partners to resolve escalations The person Experienced IT Manager, Network Manager or Service Delivery Lead Strong background in managing technical staff and leading service delivery Minimum 3 years in an IT management or multi-site role Comfortable handling escalations and guiding technical troubleshooting Understanding of networking, servers, end-user devices and general IT operations ITIL, PRINCE2 or service management knowledge beneficial Confident, professional and able to work autonomously across multiple schools Positive, proactive and improvement-focused, with excellent communication skills
05/12/2025
Full time
Regional Service Delivery Manager - Multi-Site IT Leadership Woking / Addlestone / Basingstoke Corridor 47,142 + 18.9% employer pension + 34 days holiday + ongoing CPD + staff benefits platform + supportive culture + work-life balance Are you an experienced IT Manager or Service Delivery Lead who's ready to take ownership of multiple sites rather than just one? Would you like to join a forward-thinking trust that embraces digital innovation, invests heavily in technology, and gives you the autonomy to shape how IT services are delivered across a cluster of schools? This education trust is a dynamic, progressive organisation known for low staff turnover, a supportive culture and a real commitment to improving digital outcomes. They are not afraid to innovate from 1:1 device projects to modernising infrastructure and they are looking for an IT leader who wants to help drive that forward. In this role, you'll lead the IT service delivery across a cluster of schools, working closely with headteachers, on-site technicians and the central IT leadership team. You'll line-manage technical staff, oversee service desk performance, act as the escalation point for complex issues, and ensure each school has a clear development plan aligned with the wider trust strategy. Although the role is primarily leadership-focused, you'll step in hands-on when needed to support continuity across your schools. The ideal candidate would be an experienced IT Manager or Service Delivery Lead who has managed technical teams, understands multi-site IT operations, and is ready to take the next step into a role with wider strategic responsibility and real impact. This is an excellent opportunity to join a progressive trust, take ownership of a cluster of sites, shape IT service delivery and be part of a team where your input genuinely matters. If you're looking for the next step in your leadership journey with autonomy, impact and ongoing development this is a role where you'll thrive. The role Lead IT service delivery across a cluster of schools, acting as the key contact for headteachers and school leaders Line-manage on-site technical staff, supporting their development and conducting performance reviews Own helpdesk performance across your schools, ensuring SLAs and response targets are met Define school-specific IT development plans that align with the trust's strategic direction Step in where needed to support with escalations or cover for on-site staff Ensure compliance with safeguarding, cyber security, GDPR and trust IT policies Support installations, configuration, commissioning and ongoing maintenance of systems and software Build strong working relationships across the trust and ensure consistent communication and service delivery standards Work collaboratively with the wider IT team and external partners to resolve escalations The person Experienced IT Manager, Network Manager or Service Delivery Lead Strong background in managing technical staff and leading service delivery Minimum 3 years in an IT management or multi-site role Comfortable handling escalations and guiding technical troubleshooting Understanding of networking, servers, end-user devices and general IT operations ITIL, PRINCE2 or service management knowledge beneficial Confident, professional and able to work autonomously across multiple schools Positive, proactive and improvement-focused, with excellent communication skills
Position: I.T Technician (6-month FTC) Location: Henfield Salary: £31,000 - £35,000 per annum. I.T Technician required for a well-established civil engineering contractor based in Henfield. This position is mainly on site so candidates will need to live within a commutable distance of Henfield. Role Overview Handle daily support tickets covering hardware, software and user queries Work independently to diagnose and resolve issues escalating to the parent company, software vendor or in-house subject matter expert where required Build and configure Windows laptops using the approved image Support and manage Android smartphones using the company MDM Maintain inventory of devices, SIM cards and spare equipment Support onboarding and leaver processes by preparing equipment accounts access and documentation Maintain local office technology including copiers, badge printers, meeting room AV equipment and door entry systems Support the setup of approximately five temporary site offices each year including connectivity using Starlink units preparing laptops, printers and mobile devices and working with third party installers when needed. Travel to other offices or sites as required, usually around once per month Job Requirements Experience in a first- or second-line IT support role Good understanding of networking including IP addressing, patching, connectivity and working with network specialists Strong troubleshooting skills with the ability to work independently Experience with Windows laptops, Microsoft 365, Android devices and common business applications Confident documenting systems, writing clear instructions and recording configuration details Full driving license Access to a car for work related travel Business use car insurance Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for. JBRP1_UKTJ
04/12/2025
Full time
Position: I.T Technician (6-month FTC) Location: Henfield Salary: £31,000 - £35,000 per annum. I.T Technician required for a well-established civil engineering contractor based in Henfield. This position is mainly on site so candidates will need to live within a commutable distance of Henfield. Role Overview Handle daily support tickets covering hardware, software and user queries Work independently to diagnose and resolve issues escalating to the parent company, software vendor or in-house subject matter expert where required Build and configure Windows laptops using the approved image Support and manage Android smartphones using the company MDM Maintain inventory of devices, SIM cards and spare equipment Support onboarding and leaver processes by preparing equipment accounts access and documentation Maintain local office technology including copiers, badge printers, meeting room AV equipment and door entry systems Support the setup of approximately five temporary site offices each year including connectivity using Starlink units preparing laptops, printers and mobile devices and working with third party installers when needed. Travel to other offices or sites as required, usually around once per month Job Requirements Experience in a first- or second-line IT support role Good understanding of networking including IP addressing, patching, connectivity and working with network specialists Strong troubleshooting skills with the ability to work independently Experience with Windows laptops, Microsoft 365, Android devices and common business applications Confident documenting systems, writing clear instructions and recording configuration details Full driving license Access to a car for work related travel Business use car insurance Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for. JBRP1_UKTJ
Eden Brown Synergy are working with a large Financial Services organisation based in Norwich City Centre who are looking for a number of experienced Hardware Lifecycle Technicians for 12 months. The role is full time, to start ASAP and paying 16.00 PAYE + holiday pay or 20.62 Umbrella per hour. The role is 5 days a week on site (no home working) The role is responsible for: Supplying and issuing IT Hardware Supporting both on-site and field-based staff. Supporting project work. Management of stock Issuing of hardware and handover Receiving hardware back Re-configuring hardware to be re-issued Skills required Office 365 configuration Windows 10 Azure/Intunes Active directory administration Ticketing system (Assyst/service now) Dell laptop and desktop warranty process Mobile device support and admin Good Understanding of ITIL Proven trouble shooting skills. Experience required Technical IT skills/knowledge/ background. Experience in multi-culture working. Microsoft Teams. Please only apply for this role if you have all the skills, knowledge and experience as mentioned above and available to start work on no more than 2 week's notice. Please only apply if you are happy to work 5 days a week on site and can easily commute to Norwich City Centre daily. Thank you Charlotte Townend (phone number removed) Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
04/12/2025
Seasonal
Eden Brown Synergy are working with a large Financial Services organisation based in Norwich City Centre who are looking for a number of experienced Hardware Lifecycle Technicians for 12 months. The role is full time, to start ASAP and paying 16.00 PAYE + holiday pay or 20.62 Umbrella per hour. The role is 5 days a week on site (no home working) The role is responsible for: Supplying and issuing IT Hardware Supporting both on-site and field-based staff. Supporting project work. Management of stock Issuing of hardware and handover Receiving hardware back Re-configuring hardware to be re-issued Skills required Office 365 configuration Windows 10 Azure/Intunes Active directory administration Ticketing system (Assyst/service now) Dell laptop and desktop warranty process Mobile device support and admin Good Understanding of ITIL Proven trouble shooting skills. Experience required Technical IT skills/knowledge/ background. Experience in multi-culture working. Microsoft Teams. Please only apply for this role if you have all the skills, knowledge and experience as mentioned above and available to start work on no more than 2 week's notice. Please only apply if you are happy to work 5 days a week on site and can easily commute to Norwich City Centre daily. Thank you Charlotte Townend (phone number removed) Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Alexander Steele has partnered with a leading global food manufacturer that has an exciting opportunity for a Control & Automation specialist to join their Operational Technology (OT) team, and lead the control and automation systems infrastructure strategy for their UK factories. Your focus will be on obsolescence, security, new installations, hardware and software standards, and driving new OT solutions to deliver supply chain improvements. Key responsibilities Collaborate with cross-functional teams, including site engineering, projects, and manufacturing teams, to proactively manage the OT environment Provide Operational Technology support and project delivery across assigned factories in the UK. Liaise with maintenance technicians and project teams to support factory automation infrastructure. Document systems at respective factories and share knowledge with the wider team. Manage installations to ensure compliance with statutory regulations and group standards. Create and maintain a roadmap for systems development and technology obsolescence. Manage 3rd party contractors for project implementation and support purposes. Candidate Requirements Engineering qualification in relevant discipline such as Control & Automation, Mechatronics, Electronics, Electrical, Mechanical, Computer Science, Information Technology or equivalent. At least 5 years experience in a complex control and automation systems environment. Good technical knowledge and experience of controls and automation systems, including Siemens PLCs, WinCC SCADA, Iconics Genesis SCADA or Rockwell Logix platform. Good IT experience and technical knowledge of IP networking, Windows OS configuration, SQL Server management, OPC configuration, Active Directory, SCCM, Intune or Defender. On Offer: £55K to £60K + Car Allowance + 10% Bonus Pension + Private Healthcare 25 leave days + 8 bank holidays Homebased role (commuting 1 to 2 days a week to Liverpool based factory)
03/12/2025
Full time
Alexander Steele has partnered with a leading global food manufacturer that has an exciting opportunity for a Control & Automation specialist to join their Operational Technology (OT) team, and lead the control and automation systems infrastructure strategy for their UK factories. Your focus will be on obsolescence, security, new installations, hardware and software standards, and driving new OT solutions to deliver supply chain improvements. Key responsibilities Collaborate with cross-functional teams, including site engineering, projects, and manufacturing teams, to proactively manage the OT environment Provide Operational Technology support and project delivery across assigned factories in the UK. Liaise with maintenance technicians and project teams to support factory automation infrastructure. Document systems at respective factories and share knowledge with the wider team. Manage installations to ensure compliance with statutory regulations and group standards. Create and maintain a roadmap for systems development and technology obsolescence. Manage 3rd party contractors for project implementation and support purposes. Candidate Requirements Engineering qualification in relevant discipline such as Control & Automation, Mechatronics, Electronics, Electrical, Mechanical, Computer Science, Information Technology or equivalent. At least 5 years experience in a complex control and automation systems environment. Good technical knowledge and experience of controls and automation systems, including Siemens PLCs, WinCC SCADA, Iconics Genesis SCADA or Rockwell Logix platform. Good IT experience and technical knowledge of IP networking, Windows OS configuration, SQL Server management, OPC configuration, Active Directory, SCCM, Intune or Defender. On Offer: £55K to £60K + Car Allowance + 10% Bonus Pension + Private Healthcare 25 leave days + 8 bank holidays Homebased role (commuting 1 to 2 days a week to Liverpool based factory)
Electrical / Automation Engineer Salary: £62,500 + 10% Bonus Location: Stanford-le-Hope, Essex Shift Pattern: Panama Shift (Days and Nights) We're proud to be working with a prestigious global business with a rapidly growing, highly automated site in Essex. They are now seeking a skilled Electrical / Automation Engineer to join their expanding engineering team. This role will act as the electrical and automation expert, focusing heavily on PLC systems, commissioning activities, software configuration, and the installation and optimisation of automated equipment. You'll be working on some of the most advanced engineering systems and unique machinery in the world, the equipment is providing end-to-end automated container handling. This offers an exceptional opportunity to develop deeper expertise in PLC setup, software configuration, drives, automation hardware and crane control systems, as the business continues to invest in technology, growth and engineering capability. As a key member of the engineering team, you will ensure the efficient, reliable and safe operation of electrical and automation systems across the site. You will support the commissioning, optimisation and troubleshooting, monitor performance to drive continuous improvement, manage PLC and software version control, and assist with new equipment delivery. This is a modern, fast-paced environment offering constant technical challenge and development. Skills Required Level 3 Engineering Qualification Strong electrical background with automation experience Or strong electrical engineering Experience with PLC fault-finding, PLC setup, software configuration, drives, inverters Ability to troubleshoot automation systems, sensors, instrumentation and control hardware Mechanical understanding (pumps, hydraulics, gearboxes) beneficial Key Responsibilities Support the smooth running, maintenance and optimisation of automated systems Continually monitor crane performance and implement improvements Troubleshoot PLCs, drives and control hardware; manage software updates, backups and documentation Play an active role in the commissioning of new cranes and automation projects Assist in spares planning and procurement Provide guidance and training to technicians on automation systems Ensure RAMS, H&S procedures and safe working practices are followed Collaborate with suppliers to resolve technical issues and optimise system performance Benefits Excellent Salary and Bonus Package Sector-leading global business Ongoing investment in training, development and career growth High-quality onsite facilities - gym, canteen, breakout areas Opportunity to work with state-of-the-art automation and crane technology If you are interested in this role and feel you have the right skills, please click apply at the bottom of this advert. For further details, contact Matthew Lye at Pioneer Selection. As a registered candidate with Pioneer Selection Ltd, you are eligible for our referral scheme and will receive £250 for every candidate you recommend who is successfully placed. Terms & Conditions apply. JBRP1_UKTJ
01/12/2025
Full time
Electrical / Automation Engineer Salary: £62,500 + 10% Bonus Location: Stanford-le-Hope, Essex Shift Pattern: Panama Shift (Days and Nights) We're proud to be working with a prestigious global business with a rapidly growing, highly automated site in Essex. They are now seeking a skilled Electrical / Automation Engineer to join their expanding engineering team. This role will act as the electrical and automation expert, focusing heavily on PLC systems, commissioning activities, software configuration, and the installation and optimisation of automated equipment. You'll be working on some of the most advanced engineering systems and unique machinery in the world, the equipment is providing end-to-end automated container handling. This offers an exceptional opportunity to develop deeper expertise in PLC setup, software configuration, drives, automation hardware and crane control systems, as the business continues to invest in technology, growth and engineering capability. As a key member of the engineering team, you will ensure the efficient, reliable and safe operation of electrical and automation systems across the site. You will support the commissioning, optimisation and troubleshooting, monitor performance to drive continuous improvement, manage PLC and software version control, and assist with new equipment delivery. This is a modern, fast-paced environment offering constant technical challenge and development. Skills Required Level 3 Engineering Qualification Strong electrical background with automation experience Or strong electrical engineering Experience with PLC fault-finding, PLC setup, software configuration, drives, inverters Ability to troubleshoot automation systems, sensors, instrumentation and control hardware Mechanical understanding (pumps, hydraulics, gearboxes) beneficial Key Responsibilities Support the smooth running, maintenance and optimisation of automated systems Continually monitor crane performance and implement improvements Troubleshoot PLCs, drives and control hardware; manage software updates, backups and documentation Play an active role in the commissioning of new cranes and automation projects Assist in spares planning and procurement Provide guidance and training to technicians on automation systems Ensure RAMS, H&S procedures and safe working practices are followed Collaborate with suppliers to resolve technical issues and optimise system performance Benefits Excellent Salary and Bonus Package Sector-leading global business Ongoing investment in training, development and career growth High-quality onsite facilities - gym, canteen, breakout areas Opportunity to work with state-of-the-art automation and crane technology If you are interested in this role and feel you have the right skills, please click apply at the bottom of this advert. For further details, contact Matthew Lye at Pioneer Selection. As a registered candidate with Pioneer Selection Ltd, you are eligible for our referral scheme and will receive £250 for every candidate you recommend who is successfully placed. Terms & Conditions apply. JBRP1_UKTJ
IT Support Technician Our client is seeking a proactive and motivated I.T. Support Technician to join our IT team. You will deliver high-quality 1st and 2nd line support, ensuring staff across all sites have reliable access to systems, devices, and services. This is an exciting role for someone who enjoys technical variety, problem-solving, and taking ownership of day-to-day IT operations within a dynamic environment. Key Responsibilities Provide 1st & 2nd line support in person, over the phone, and via remote tools. Log incidents, prioritise issues, and maintain accurate helpdesk records. Build, configure, and deploy PCs, laptops, mobile devices, tablets, and other equipment. Manage stock levels, asset tagging, and the inventory system. Support Microsoft 365 adoption, including Teams, SharePoint, Office apps, and basic admin tasks. Assist with network support, wireless infrastructure, and device configuration. Perform scheduled pre-event checks and provide on-call technical support as required. Liaise with suppliers, obtain quotes, and follow procurement procedures. Support deployment processes including Autopilot and Intune. Ensure equipment is regularly reviewed, updated, and maintained. Produce documentation and follow established IT procedures. Skills & Aptitude Strong communication skills and a friendly, approachable manner. Able to work independently and as part of a small team. Highly organised with excellent prioritisation skills. PC building and configuration Windows 11, Apple iOS, mobile OS support Microsoft 365 applications & basic administration Active Directory & Group Policy Printer troubleshooting Intune / Endpoint Manager (MDM) Networking fundamentals Remote access and remote support tools Desirable: Switches, wireless access points, VLANs, ethernet/fibre basics, network troubleshooting. Benefits Employee & store discounts Free on-site parking Sick pay Interested? Please Click Apply Now! IT Support Technician - Blackburn
27/11/2025
Full time
IT Support Technician Our client is seeking a proactive and motivated I.T. Support Technician to join our IT team. You will deliver high-quality 1st and 2nd line support, ensuring staff across all sites have reliable access to systems, devices, and services. This is an exciting role for someone who enjoys technical variety, problem-solving, and taking ownership of day-to-day IT operations within a dynamic environment. Key Responsibilities Provide 1st & 2nd line support in person, over the phone, and via remote tools. Log incidents, prioritise issues, and maintain accurate helpdesk records. Build, configure, and deploy PCs, laptops, mobile devices, tablets, and other equipment. Manage stock levels, asset tagging, and the inventory system. Support Microsoft 365 adoption, including Teams, SharePoint, Office apps, and basic admin tasks. Assist with network support, wireless infrastructure, and device configuration. Perform scheduled pre-event checks and provide on-call technical support as required. Liaise with suppliers, obtain quotes, and follow procurement procedures. Support deployment processes including Autopilot and Intune. Ensure equipment is regularly reviewed, updated, and maintained. Produce documentation and follow established IT procedures. Skills & Aptitude Strong communication skills and a friendly, approachable manner. Able to work independently and as part of a small team. Highly organised with excellent prioritisation skills. PC building and configuration Windows 11, Apple iOS, mobile OS support Microsoft 365 applications & basic administration Active Directory & Group Policy Printer troubleshooting Intune / Endpoint Manager (MDM) Networking fundamentals Remote access and remote support tools Desirable: Switches, wireless access points, VLANs, ethernet/fibre basics, network troubleshooting. Benefits Employee & store discounts Free on-site parking Sick pay Interested? Please Click Apply Now! IT Support Technician - Blackburn
Job Description - ICT Support Technician We're looking for an experienced and proactive ICT Support Technician to join a busy helpdesk and modern workplace team. Reporting to the Head of ICT Infrastructure, you'll provide day-to-day technical support, manage Microsoft 365 and Intune environments within a Hybrid Active Directory setup, and play a key role in improving the overall IT experience across the organisation. This is a hands-on role suited to someone comfortable with 1st-2nd line responsibilities and keen to grow within a cloud-first environment. This is an office-based position. About the Organisation You'll be joining a well-established company with long-standing stability and a modern approach to technology and digital operations. Benefits 25 days annual holiday (rising to 30 with length of service) Your birthday off as an extra day's holiday Annual performance-related bonus Generous pension scheme Private healthcare Enhanced company sick pay Additional maternity / paternity benefits Subsidised gym membership Cycle-to-work scheme Annual summer and Christmas events Subject to qualifying period Key Responsibilities Provide 1st and 2nd line technical support across the business. Administer and maintain Active Directory and Azure AD accounts, permissions, groups, and GPOs. Manage devices and policies in Microsoft Intune / MDM, including deployment and configuration. Support and optimise Microsoft 365 services such as Teams, SharePoint, OneDrive, and Exchange Online. Troubleshoot hardware, software, and networking issues. Maintain and support the organisation's VOIP system and end-user setup. Manage IT assets, procurement, and lifecycle tracking. Support line-of-business applications and liaise with vendors when required. Contribute to IT improvement projects and assist in deploying new technologies. Keep IT documentation and knowledge bases accurate and up to date. Why Join Us? You'll work with a skilled team in a modern, cloud-centric environment, where you'll be trusted to take ownership, contribute ideas, and develop your expertise across Microsoft 365 and Intune. Experience Required 1-3 years in an IT support or helpdesk role. Proven experience supporting Microsoft 365 environments. Technical Skills Windows 10/11 support and device configuration. Knowledge of macOS, iOS, and Android. Active Directory and Azure AD management. Endpoint management via Microsoft Intune. Understanding of networking fundamentals (Wi-Fi, IP, DNS). Familiarity with VOIP/telephony administration. Desirable Skills PowerShell scripting or automation experience. Understanding of cloud security practices (MFA, Conditional Access). Awareness of backup and disaster recovery processes. Experience with asset management tools or ticketing systems. Any MCP or relevant industry certifications. VMware/Hyper-V or other virtualisation technologies. Networking experience. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
27/11/2025
Full time
Job Description - ICT Support Technician We're looking for an experienced and proactive ICT Support Technician to join a busy helpdesk and modern workplace team. Reporting to the Head of ICT Infrastructure, you'll provide day-to-day technical support, manage Microsoft 365 and Intune environments within a Hybrid Active Directory setup, and play a key role in improving the overall IT experience across the organisation. This is a hands-on role suited to someone comfortable with 1st-2nd line responsibilities and keen to grow within a cloud-first environment. This is an office-based position. About the Organisation You'll be joining a well-established company with long-standing stability and a modern approach to technology and digital operations. Benefits 25 days annual holiday (rising to 30 with length of service) Your birthday off as an extra day's holiday Annual performance-related bonus Generous pension scheme Private healthcare Enhanced company sick pay Additional maternity / paternity benefits Subsidised gym membership Cycle-to-work scheme Annual summer and Christmas events Subject to qualifying period Key Responsibilities Provide 1st and 2nd line technical support across the business. Administer and maintain Active Directory and Azure AD accounts, permissions, groups, and GPOs. Manage devices and policies in Microsoft Intune / MDM, including deployment and configuration. Support and optimise Microsoft 365 services such as Teams, SharePoint, OneDrive, and Exchange Online. Troubleshoot hardware, software, and networking issues. Maintain and support the organisation's VOIP system and end-user setup. Manage IT assets, procurement, and lifecycle tracking. Support line-of-business applications and liaise with vendors when required. Contribute to IT improvement projects and assist in deploying new technologies. Keep IT documentation and knowledge bases accurate and up to date. Why Join Us? You'll work with a skilled team in a modern, cloud-centric environment, where you'll be trusted to take ownership, contribute ideas, and develop your expertise across Microsoft 365 and Intune. Experience Required 1-3 years in an IT support or helpdesk role. Proven experience supporting Microsoft 365 environments. Technical Skills Windows 10/11 support and device configuration. Knowledge of macOS, iOS, and Android. Active Directory and Azure AD management. Endpoint management via Microsoft Intune. Understanding of networking fundamentals (Wi-Fi, IP, DNS). Familiarity with VOIP/telephony administration. Desirable Skills PowerShell scripting or automation experience. Understanding of cloud security practices (MFA, Conditional Access). Awareness of backup and disaster recovery processes. Experience with asset management tools or ticketing systems. Any MCP or relevant industry certifications. VMware/Hyper-V or other virtualisation technologies. Networking experience. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Senior Desktop Support Technician - Temporary Contract until March 2026 c .00 per day Mansfield On-site Full-time, Temporary - March 2026 Are you an experienced IT Support professional looking for a hands-on technical role within a busy IT environment? We're looking for two highly skilled IT Support Technicians to join our client on a fixed-term basis, supporting a major programme of work through to March 2026. These roles are ideal for proactive, customer-focused technicians with strong end-user support experience and solid knowledge across Windows, M365, device management, and enterprise infrastructure. Key Responsibilities End User Device Troubleshooting: Provide responsive support across desktops, laptops, tablets, and smartphones, resolving incidents within agreed SLAs. Windows 11 Deployment: Support large-scale Windows 11 rollouts, including imaging, data migration, configuration, and post-deployment assistance. Active Directory & M365: Manage Azure/Entra ID and on-prem Active Directory, Microsoft 365, Teams, SharePoint, and Windows OS environments. Device & Systems Management: Administer Windows and iOS devices using SCCM and Intune for updates, patching, configuration, and deployments. Infrastructure Security: Support risk-based patching, mitigate vulnerabilities, and maintain high standards of infrastructure integrity and availability. Incident & Change Management: Handle support and change requests, prioritising based on business impact and maintaining clear communication with users. Knowledge Base & Documentation: Create and maintain accurate technical documentation to support efficient first- and second-line fix capabilities. Compliance & Best Practice: Work in line with IT compliance standards, BCP/DR principles, and industry best practices. Customer Service & Communication: Deliver excellent support to users of varying technical ability, communicating clearly and professionally. Stakeholder and Supplier Management: Collaborate with internal teams and third-party providers, contributing to continuous improvement initiatives. What We're Looking For Demonstrable experience in resolving technical support issues across desktop, laptop, tablet, and smartphone hardware and applications, ensuring service level agreements (SLAs) are met. Hands-on experience in deploying Windows 11 in an enterprise environment, including migration from Windows 10, device imaging, user data transfer, and post-deployment support. Strong background in Entra/Active Directory (on-premise and Azure), Microsoft 365, Teams, SharePoint, and Windows desktop/server operating systems. Advanced skills in managing and administering Windows and iOS devices, including deployment, patching, upgrades, and configuration via Microsoft SCCM and Intune. Proven ability to maintain the confidentiality, integrity, and availability (CIA) of IT infrastructure, including risk-based patching and mitigation of vulnerabilities. Experience managing support and change tickets, prioritising incidents by business impact, escalating as necessary, and maintaining clear communication with users. Ability to author, maintain, and review technical knowledge articles and support documentation to maximise first- and second-line fix rates. Familiarity with IT compliance standards, business continuity planning (BCP), disaster recovery (DR), and industry best practices. Must be available on a temporary basis Don't miss out apply today Unfortunately, due to the volume of applications received we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion. Thank you for applying with us. TurnerFox Recruitment Team Key words for this role: Desktop Support Technician / IT Support Technician / 1st Line Support Engineer / 2nd Line Support Engineer / IT Service Desk Analyst / Technical Support Analyst / Onsite Support Technician / Field Support Engineer / End User Support Technician / EUC Support Engineer / IT Technician / ICT Technician / Support Desk Engineer
26/11/2025
Contractor
Senior Desktop Support Technician - Temporary Contract until March 2026 c .00 per day Mansfield On-site Full-time, Temporary - March 2026 Are you an experienced IT Support professional looking for a hands-on technical role within a busy IT environment? We're looking for two highly skilled IT Support Technicians to join our client on a fixed-term basis, supporting a major programme of work through to March 2026. These roles are ideal for proactive, customer-focused technicians with strong end-user support experience and solid knowledge across Windows, M365, device management, and enterprise infrastructure. Key Responsibilities End User Device Troubleshooting: Provide responsive support across desktops, laptops, tablets, and smartphones, resolving incidents within agreed SLAs. Windows 11 Deployment: Support large-scale Windows 11 rollouts, including imaging, data migration, configuration, and post-deployment assistance. Active Directory & M365: Manage Azure/Entra ID and on-prem Active Directory, Microsoft 365, Teams, SharePoint, and Windows OS environments. Device & Systems Management: Administer Windows and iOS devices using SCCM and Intune for updates, patching, configuration, and deployments. Infrastructure Security: Support risk-based patching, mitigate vulnerabilities, and maintain high standards of infrastructure integrity and availability. Incident & Change Management: Handle support and change requests, prioritising based on business impact and maintaining clear communication with users. Knowledge Base & Documentation: Create and maintain accurate technical documentation to support efficient first- and second-line fix capabilities. Compliance & Best Practice: Work in line with IT compliance standards, BCP/DR principles, and industry best practices. Customer Service & Communication: Deliver excellent support to users of varying technical ability, communicating clearly and professionally. Stakeholder and Supplier Management: Collaborate with internal teams and third-party providers, contributing to continuous improvement initiatives. What We're Looking For Demonstrable experience in resolving technical support issues across desktop, laptop, tablet, and smartphone hardware and applications, ensuring service level agreements (SLAs) are met. Hands-on experience in deploying Windows 11 in an enterprise environment, including migration from Windows 10, device imaging, user data transfer, and post-deployment support. Strong background in Entra/Active Directory (on-premise and Azure), Microsoft 365, Teams, SharePoint, and Windows desktop/server operating systems. Advanced skills in managing and administering Windows and iOS devices, including deployment, patching, upgrades, and configuration via Microsoft SCCM and Intune. Proven ability to maintain the confidentiality, integrity, and availability (CIA) of IT infrastructure, including risk-based patching and mitigation of vulnerabilities. Experience managing support and change tickets, prioritising incidents by business impact, escalating as necessary, and maintaining clear communication with users. Ability to author, maintain, and review technical knowledge articles and support documentation to maximise first- and second-line fix rates. Familiarity with IT compliance standards, business continuity planning (BCP), disaster recovery (DR), and industry best practices. Must be available on a temporary basis Don't miss out apply today Unfortunately, due to the volume of applications received we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion. Thank you for applying with us. TurnerFox Recruitment Team Key words for this role: Desktop Support Technician / IT Support Technician / 1st Line Support Engineer / 2nd Line Support Engineer / IT Service Desk Analyst / Technical Support Analyst / Onsite Support Technician / Field Support Engineer / End User Support Technician / EUC Support Engineer / IT Technician / ICT Technician / Support Desk Engineer
Position: I.T Technician (6-month FTC) Location: Henfield Salary: 31,000 - 35,000 per annum. I.T Technician required for a well-established civil engineering contractor based in Henfield. This position is mainly on site so candidates will need to live within a commutable distance of Henfield. Role Overview Handle daily support tickets covering hardware, software and user queries Work independently to diagnose and resolve issues escalating to the parent company, software vendor or in-house subject matter expert where required Build and configure Windows laptops using the approved image Support and manage Android smartphones using the company MDM Maintain inventory of devices, SIM cards and spare equipment Support onboarding and leaver processes by preparing equipment accounts access and documentation Maintain local office technology including copiers, badge printers, meeting room AV equipment and door entry systems Support the setup of approximately five temporary site offices each year including connectivity using Starlink units preparing laptops, printers and mobile devices and working with third party installers when needed. Travel to other offices or sites as required, usually around once per month Job Requirements Experience in a first- or second-line IT support role Good understanding of networking including IP addressing, patching, connectivity and working with network specialists Strong troubleshooting skills with the ability to work independently Experience with Windows laptops, Microsoft 365, Android devices and common business applications Confident documenting systems, writing clear instructions and recording configuration details Full driving license Access to a car for work related travel Business use car insurance Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
25/11/2025
Full time
Position: I.T Technician (6-month FTC) Location: Henfield Salary: 31,000 - 35,000 per annum. I.T Technician required for a well-established civil engineering contractor based in Henfield. This position is mainly on site so candidates will need to live within a commutable distance of Henfield. Role Overview Handle daily support tickets covering hardware, software and user queries Work independently to diagnose and resolve issues escalating to the parent company, software vendor or in-house subject matter expert where required Build and configure Windows laptops using the approved image Support and manage Android smartphones using the company MDM Maintain inventory of devices, SIM cards and spare equipment Support onboarding and leaver processes by preparing equipment accounts access and documentation Maintain local office technology including copiers, badge printers, meeting room AV equipment and door entry systems Support the setup of approximately five temporary site offices each year including connectivity using Starlink units preparing laptops, printers and mobile devices and working with third party installers when needed. Travel to other offices or sites as required, usually around once per month Job Requirements Experience in a first- or second-line IT support role Good understanding of networking including IP addressing, patching, connectivity and working with network specialists Strong troubleshooting skills with the ability to work independently Experience with Windows laptops, Microsoft 365, Android devices and common business applications Confident documenting systems, writing clear instructions and recording configuration details Full driving license Access to a car for work related travel Business use car insurance Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
