Customer Service Advisor - (Hungarian speaking) - IT Consultancy - £15.84 PAYE Figure - Fully Onsite No experience required, full training provided Hungarian language skills are essential Overview: I'm currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and platforms to maintain effective communication with customers Identify issues through clear and confident communication, and deliver timely, appropriate resolutions Use active listening and questioning techniques to fully understand the customer's needs and manage incidents through to completion Skills & Experience Required: A confident and friendly telephone manner Strong verbal and written communication skills Ability to meet and exceed targets A proactive attitude, comfortable working both independently and in a team Excellent multitasking and organisational skills Sharp attention to detail Fluent in Hungarian Package: £15.84 PAYE Figure 3-6 month contract (may be extended) Office based in Peterborough Collaborative and forward-thinking data culture Opportunities to work with modern cloud-based data platforms
16/03/2026
Contractor
Customer Service Advisor - (Hungarian speaking) - IT Consultancy - £15.84 PAYE Figure - Fully Onsite No experience required, full training provided Hungarian language skills are essential Overview: I'm currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and platforms to maintain effective communication with customers Identify issues through clear and confident communication, and deliver timely, appropriate resolutions Use active listening and questioning techniques to fully understand the customer's needs and manage incidents through to completion Skills & Experience Required: A confident and friendly telephone manner Strong verbal and written communication skills Ability to meet and exceed targets A proactive attitude, comfortable working both independently and in a team Excellent multitasking and organisational skills Sharp attention to detail Fluent in Hungarian Package: £15.84 PAYE Figure 3-6 month contract (may be extended) Office based in Peterborough Collaborative and forward-thinking data culture Opportunities to work with modern cloud-based data platforms
Customer Service Advisor - (German speaking) - IT Consultancy - £15.84 PAYE Figure - Fully Onsite No experience required, full training provided German language skills are essential Overview: I'm currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and platforms to maintain effective communication with customers Identify issues through clear and confident communication, and deliver timely, appropriate resolutions Use active listening and questioning techniques to fully understand the customer's needs and manage incidents through to completion Skills & Experience Required: A confident and friendly telephone manner Strong verbal and written communication skills Ability to meet and exceed targets A proactive attitude, comfortable working both independently and in a team Excellent multitasking and organisational skills Sharp attention to detail Fluent in German Package: £15.84 PAYE Figure 3-6 month contract (may be extended) Office based in Peterborough Collaborative and forward-thinking data culture Opportunities to work with modern cloud-based data platforms
16/03/2026
Contractor
Customer Service Advisor - (German speaking) - IT Consultancy - £15.84 PAYE Figure - Fully Onsite No experience required, full training provided German language skills are essential Overview: I'm currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and platforms to maintain effective communication with customers Identify issues through clear and confident communication, and deliver timely, appropriate resolutions Use active listening and questioning techniques to fully understand the customer's needs and manage incidents through to completion Skills & Experience Required: A confident and friendly telephone manner Strong verbal and written communication skills Ability to meet and exceed targets A proactive attitude, comfortable working both independently and in a team Excellent multitasking and organisational skills Sharp attention to detail Fluent in German Package: £15.84 PAYE Figure 3-6 month contract (may be extended) Office based in Peterborough Collaborative and forward-thinking data culture Opportunities to work with modern cloud-based data platforms
Service Desk Analyst - IT Consultancy - £15.84 PAYE Figure - Fully Onsite No experience required, full training provided English language skills are essential Overview: I'm currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and platforms to maintain effective communication with customers Identify issues through clear and confident communication, and deliver timely, appropriate resolutions Use active listening and questioning techniques to fully understand the customer's needs and manage incidents through to completion Skills & Experience Required: A confident and friendly telephone manner Strong verbal and written communication skills Ability to meet and exceed targets A proactive attitude, comfortable working both independently and in a team Excellent multitasking and organisational skills Sharp attention to detail Package: £15.84 PAYE Figure 3-6 month contract (may be extended) Office based in Peterborough Collaborative and forward-thinking data culture Opportunities to work with modern cloud-based data platforms
16/03/2026
Contractor
Service Desk Analyst - IT Consultancy - £15.84 PAYE Figure - Fully Onsite No experience required, full training provided English language skills are essential Overview: I'm currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and platforms to maintain effective communication with customers Identify issues through clear and confident communication, and deliver timely, appropriate resolutions Use active listening and questioning techniques to fully understand the customer's needs and manage incidents through to completion Skills & Experience Required: A confident and friendly telephone manner Strong verbal and written communication skills Ability to meet and exceed targets A proactive attitude, comfortable working both independently and in a team Excellent multitasking and organisational skills Sharp attention to detail Package: £15.84 PAYE Figure 3-6 month contract (may be extended) Office based in Peterborough Collaborative and forward-thinking data culture Opportunities to work with modern cloud-based data platforms
Customer Service Advisor - (Romanian speaking) - IT Consultancy - £15.84 PAYE Figure - Fully Onsite No experience required, full training provided Romanian language skills are essential Overview: I'm currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and platforms to maintain effective communication with customers Identify issues through clear and confident communication, and deliver timely, appropriate resolutions Use active listening and questioning techniques to fully understand the customer's needs and manage incidents through to completion Skills & Experience Required: A confident and friendly telephone manner Strong verbal and written communication skills Ability to meet and exceed targets A proactive attitude, comfortable working both independently and in a team Excellent multitasking and organisational skills Sharp attention to detail Fluent in Romanian Package: £15.84 PAYE Figure 3-6 month contract (may be extended) Office based in Peterborough Collaborative and forward-thinking data culture Opportunities to work with modern cloud-based data platforms
16/03/2026
Contractor
Customer Service Advisor - (Romanian speaking) - IT Consultancy - £15.84 PAYE Figure - Fully Onsite No experience required, full training provided Romanian language skills are essential Overview: I'm currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and platforms to maintain effective communication with customers Identify issues through clear and confident communication, and deliver timely, appropriate resolutions Use active listening and questioning techniques to fully understand the customer's needs and manage incidents through to completion Skills & Experience Required: A confident and friendly telephone manner Strong verbal and written communication skills Ability to meet and exceed targets A proactive attitude, comfortable working both independently and in a team Excellent multitasking and organisational skills Sharp attention to detail Fluent in Romanian Package: £15.84 PAYE Figure 3-6 month contract (may be extended) Office based in Peterborough Collaborative and forward-thinking data culture Opportunities to work with modern cloud-based data platforms
An excellent opportunity has arisen for a Graduate Data Analyst to join a leading financial services organisation within their high-performing Information Management team. This role is ideal for a recent graduate or early-career candidate with strong analytical skills and, ideally, some commercial experience who is looking to build a career in data and analytics. You'll work with customer, product, and campaign data to deliver meaningful insights that influence decision-making, support business strategy, and improve customer outcomes. Key responsibilities: Develop and maintain data models, reporting tools, and dashboards. Analyse trends across customer products, segmentation, marketing campaigns, and complaints. Deliver regular reporting as well as ad-hoc analysis, providing clear, actionable insight to stakeholders. Support campaign targeting and maintain customer prompt processes, including creation of accurate customer mailing files. Produce scheduled complaint reporting for internal and external requirements. Act as a point of contact for presenting findings, explaining analysis, and responding to queries. Work collaboratively with colleagues across the Information Management team to ensure consistency and identify improvements. Extract and manipulate large datasets using tools such as Business Objects, SQL, or Excel, applying advanced formulae and functions. Identify, develop, and implement improvements in reporting and outputs, making use of automation and technology where possible. Skills & experience required: Degree (or equivalent) in a numerate or analytical subject such as Mathematics, Statistics, Economics, Data Science, or Business Analytics. Ideally 12 months' commercial experience in a data-led role (e.g. placement year, internship); exceptional recent graduate talent will also be considered. Advanced Excel skills, with the ability to manipulate and transform complex datasets. Exposure to BI, data mining, or reporting tools such as Power BI, SQL, SPSS, or Business Objects. Strong analytical mindset with excellent attention to detail. Ability to interpret data and deliver insight clearly to both technical and non-technical audiences. Proactive, solutions-focused approach with strong business acumen. Additional information: This is a hybrid role requiring two days per week in the Birmingham office. Applicants must have full right to work in the UK, as visa sponsorship is not available.
03/10/2025
Full time
An excellent opportunity has arisen for a Graduate Data Analyst to join a leading financial services organisation within their high-performing Information Management team. This role is ideal for a recent graduate or early-career candidate with strong analytical skills and, ideally, some commercial experience who is looking to build a career in data and analytics. You'll work with customer, product, and campaign data to deliver meaningful insights that influence decision-making, support business strategy, and improve customer outcomes. Key responsibilities: Develop and maintain data models, reporting tools, and dashboards. Analyse trends across customer products, segmentation, marketing campaigns, and complaints. Deliver regular reporting as well as ad-hoc analysis, providing clear, actionable insight to stakeholders. Support campaign targeting and maintain customer prompt processes, including creation of accurate customer mailing files. Produce scheduled complaint reporting for internal and external requirements. Act as a point of contact for presenting findings, explaining analysis, and responding to queries. Work collaboratively with colleagues across the Information Management team to ensure consistency and identify improvements. Extract and manipulate large datasets using tools such as Business Objects, SQL, or Excel, applying advanced formulae and functions. Identify, develop, and implement improvements in reporting and outputs, making use of automation and technology where possible. Skills & experience required: Degree (or equivalent) in a numerate or analytical subject such as Mathematics, Statistics, Economics, Data Science, or Business Analytics. Ideally 12 months' commercial experience in a data-led role (e.g. placement year, internship); exceptional recent graduate talent will also be considered. Advanced Excel skills, with the ability to manipulate and transform complex datasets. Exposure to BI, data mining, or reporting tools such as Power BI, SQL, SPSS, or Business Objects. Strong analytical mindset with excellent attention to detail. Ability to interpret data and deliver insight clearly to both technical and non-technical audiences. Proactive, solutions-focused approach with strong business acumen. Additional information: This is a hybrid role requiring two days per week in the Birmingham office. Applicants must have full right to work in the UK, as visa sponsorship is not available.
Are you a recent Graduate looking for an opportunity to make a difference, to make a direct impact on how the company performs? If you are, we have several exciting Graduate Opportunities for you! SALARY: starting at £24,000 per annum + Benefits LOCATION: Hybrid working model where most roles can be undertaken through a combination of home and office working. The office is based in Rattray, Blairgowrie, Perthshire, Scotland JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a number of Graduate Opportunities at Castle Water Ltd. We are interested in applicants who should be able to work to a fast pace and fixed deadlines, to liaise with customers, wholesalers, staff, colleagues, and other external bodies such as the regulator. They must have excellent written and problem-solving skills, along with strong communication and organisational abilities. Our current focus for Graduate positions is in our Data / Business Analytics, Key Account Management, Insolvency / Debt Collection, Operations and Complaints teams. Castle Water is one of the fastest growing and most successful companies in the utilities sector. We are a disruptive new entrant and market leader in the water market. Our graduate salaries start at £24,000 per annum, and we offer a hybrid working model where most roles can be undertaken through a combination of home and office working. People are at the core of everything we do, so if you're looking for a career and not just a job you've come to the right place! The professional training on offer includes professional qualifications in accountancy and law and short courses at top business schools such as LSE. We can promise you a hardworking and lively environment which will equip you with skills that could take you anywhere across our business. You can expect to be part of a collegial and supportive team, with a strong emphasis on knowledge-sharing, continuous learning, mutual respect, and personal development. We will ask a lot of you, and in return, opportunities for advancement in our company are available for those who put in the effort. We value our people and love to watch them develop and advance in their careers with us. When we offer you a post, we will help and support you in your work, but be prepared to learn through doing the role as much as undergoing formal training. These posts are for applicants with confidence and initiative as well as the maturity required to take responsibility and make decisions and be confident of their own abilities and potential. KEY RESPONSIBILITIES (dependant on which area you go into) Acquire and share knowledge and skills as part of your daily tasks Analyse and resolve complex revenue and cash issues, and patterns of customer consumption Investigate and report on data trends Opportunity to increase automation including working on robotic process automation Adding value by analysis and problem solving to advise and assist customers Recommend remedial action by identifying root causes, trends and impacts of complaints Work with major customers on complex billing and service issues relating to water usage, waste treatment and validation of charges using state of the art systems Prepare and check customer invoices and ensure these are accurate Build rapport, identify customer needs quickly, efficiently, and proactively to deliver the right solution in the first instance Deliver fair and consistent outcomes for customers KEY SKILLS & EXPERIENCE Good undergraduate degree (or equivalent), ideally with postgraduate qualifications - for Analyst roles degree discipline should be in a highly numerate subject Experience of working in a demanding environment with the ability to deliver to tight deadlines Excellent communication skills, both verbal and written, and must be comfortable working with numbers and calculations Excellent problem-solving skills with the ability to communicate confidently and clearly when explaining complex issues Must have a keen and excellent eye for detail, with he capability to draft and prepare written documentation Willingness to take ownership of issues and see them through to resolution Strong understanding of Microsoft Office is preferred, and for Analyst roles Advanced Excel user essential. We would particularly like to meet candidates with experience of Idea and/or SQL, and any other programming Exceptional organisational skills with the ability to prioritise workload Flourish in a high pressure, challenging and fast paced environment Work independently, but also demonstrate excellent team working skills ABOUT THE COMPANY Castle Water is one of the fastest growing and most successful companies in the utilities sector. Our customers include some of the largest companies and public sector bodies in the UK. Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers. Not only have we just achieved our 10,000th 5* Trust Pilot review, but we are also winners of the recent Customer Service Excellence Award for the Perthshire Chamber of Commerce Business Star Awards. Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5* reviews on Trustpilot than all other water retailers combined. We pride ourselves on being transparent and treating customers fairly. Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. We are embedded in the local community and participate in many local events and activities. NO AGENCIES PLEASE HOW TO APPLY To be considered for this job vacancy, please submit your CV and Cover Letter to our Recruitment Team who will review your details. JOB REF: AWDO-P7756 This job is being advertised by AWD online on behalf of Castle Water
06/01/2022
Full time
Are you a recent Graduate looking for an opportunity to make a difference, to make a direct impact on how the company performs? If you are, we have several exciting Graduate Opportunities for you! SALARY: starting at £24,000 per annum + Benefits LOCATION: Hybrid working model where most roles can be undertaken through a combination of home and office working. The office is based in Rattray, Blairgowrie, Perthshire, Scotland JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a number of Graduate Opportunities at Castle Water Ltd. We are interested in applicants who should be able to work to a fast pace and fixed deadlines, to liaise with customers, wholesalers, staff, colleagues, and other external bodies such as the regulator. They must have excellent written and problem-solving skills, along with strong communication and organisational abilities. Our current focus for Graduate positions is in our Data / Business Analytics, Key Account Management, Insolvency / Debt Collection, Operations and Complaints teams. Castle Water is one of the fastest growing and most successful companies in the utilities sector. We are a disruptive new entrant and market leader in the water market. Our graduate salaries start at £24,000 per annum, and we offer a hybrid working model where most roles can be undertaken through a combination of home and office working. People are at the core of everything we do, so if you're looking for a career and not just a job you've come to the right place! The professional training on offer includes professional qualifications in accountancy and law and short courses at top business schools such as LSE. We can promise you a hardworking and lively environment which will equip you with skills that could take you anywhere across our business. You can expect to be part of a collegial and supportive team, with a strong emphasis on knowledge-sharing, continuous learning, mutual respect, and personal development. We will ask a lot of you, and in return, opportunities for advancement in our company are available for those who put in the effort. We value our people and love to watch them develop and advance in their careers with us. When we offer you a post, we will help and support you in your work, but be prepared to learn through doing the role as much as undergoing formal training. These posts are for applicants with confidence and initiative as well as the maturity required to take responsibility and make decisions and be confident of their own abilities and potential. KEY RESPONSIBILITIES (dependant on which area you go into) Acquire and share knowledge and skills as part of your daily tasks Analyse and resolve complex revenue and cash issues, and patterns of customer consumption Investigate and report on data trends Opportunity to increase automation including working on robotic process automation Adding value by analysis and problem solving to advise and assist customers Recommend remedial action by identifying root causes, trends and impacts of complaints Work with major customers on complex billing and service issues relating to water usage, waste treatment and validation of charges using state of the art systems Prepare and check customer invoices and ensure these are accurate Build rapport, identify customer needs quickly, efficiently, and proactively to deliver the right solution in the first instance Deliver fair and consistent outcomes for customers KEY SKILLS & EXPERIENCE Good undergraduate degree (or equivalent), ideally with postgraduate qualifications - for Analyst roles degree discipline should be in a highly numerate subject Experience of working in a demanding environment with the ability to deliver to tight deadlines Excellent communication skills, both verbal and written, and must be comfortable working with numbers and calculations Excellent problem-solving skills with the ability to communicate confidently and clearly when explaining complex issues Must have a keen and excellent eye for detail, with he capability to draft and prepare written documentation Willingness to take ownership of issues and see them through to resolution Strong understanding of Microsoft Office is preferred, and for Analyst roles Advanced Excel user essential. We would particularly like to meet candidates with experience of Idea and/or SQL, and any other programming Exceptional organisational skills with the ability to prioritise workload Flourish in a high pressure, challenging and fast paced environment Work independently, but also demonstrate excellent team working skills ABOUT THE COMPANY Castle Water is one of the fastest growing and most successful companies in the utilities sector. Our customers include some of the largest companies and public sector bodies in the UK. Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers. Not only have we just achieved our 10,000th 5* Trust Pilot review, but we are also winners of the recent Customer Service Excellence Award for the Perthshire Chamber of Commerce Business Star Awards. Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5* reviews on Trustpilot than all other water retailers combined. We pride ourselves on being transparent and treating customers fairly. Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. We are embedded in the local community and participate in many local events and activities. NO AGENCIES PLEASE HOW TO APPLY To be considered for this job vacancy, please submit your CV and Cover Letter to our Recruitment Team who will review your details. JOB REF: AWDO-P7756 This job is being advertised by AWD online on behalf of Castle Water
Global Technology Solutions Ltd
Peterborough, Cambridgeshire
We have a new exciting opportunity. Now looking to appoint a Service Desk Analyst to supplement the team with hard working, enthusiastic and customer focused individual to provide an outstanding level of service and quality. Hours: 8-6 and cover will be needed from Monday to Sunday working 5 days of the week and having 2 days off. Key Responsibilities of a Service Desk Analyst *Present a professional image of the company to deliver positive customer experience throughout the customer journey *Be clear and transparent in all communication with customers to ensure they understand the current situation in order to demonstrate company principles *Responsible for working in adherence to all policies and procedures in order to deliver compliant customer outcomes *Constantly strive to improve the customer experience by challenging existing processes and practices and recommending change where appropriate. *Manage vulnerable customer incident in order to ensure the most appropriate support is provided *Identify and accurately record any complaints received from customers and achieve first time resolution *Responsible for identifying and reporting any incidents of breaches of operational processes and policies *Use a variety of tools and techniques to initiate and maintain contact with customers to ensure an appropriate outcome is achieved *Effectively communicate with customers in order to identify the issue and to provide customers an appropriate outcome *Utilise effective questioning techniques to understand the customer circumstances, to ensure an Incident is managed to exit in a timely manner Skills needed to be a Service Desk Analyst *A confident telephone manner *Effective written and verbal skills *The ability to work towards targets *The ability to work as an individual and as part of a team *Great multi-tasking skills *Key attention to detail Professional Qualifications - Not necessary but great if you do. *ITIL Foundation v4 If you are suitable for this role. Apply now. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
05/11/2021
Full time
We have a new exciting opportunity. Now looking to appoint a Service Desk Analyst to supplement the team with hard working, enthusiastic and customer focused individual to provide an outstanding level of service and quality. Hours: 8-6 and cover will be needed from Monday to Sunday working 5 days of the week and having 2 days off. Key Responsibilities of a Service Desk Analyst *Present a professional image of the company to deliver positive customer experience throughout the customer journey *Be clear and transparent in all communication with customers to ensure they understand the current situation in order to demonstrate company principles *Responsible for working in adherence to all policies and procedures in order to deliver compliant customer outcomes *Constantly strive to improve the customer experience by challenging existing processes and practices and recommending change where appropriate. *Manage vulnerable customer incident in order to ensure the most appropriate support is provided *Identify and accurately record any complaints received from customers and achieve first time resolution *Responsible for identifying and reporting any incidents of breaches of operational processes and policies *Use a variety of tools and techniques to initiate and maintain contact with customers to ensure an appropriate outcome is achieved *Effectively communicate with customers in order to identify the issue and to provide customers an appropriate outcome *Utilise effective questioning techniques to understand the customer circumstances, to ensure an Incident is managed to exit in a timely manner Skills needed to be a Service Desk Analyst *A confident telephone manner *Effective written and verbal skills *The ability to work towards targets *The ability to work as an individual and as part of a team *Great multi-tasking skills *Key attention to detail Professional Qualifications - Not necessary but great if you do. *ITIL Foundation v4 If you are suitable for this role. Apply now. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Global Technology Solutions Ltd
Peterborough, Cambridgeshire
we have a new exciting opportunity. now looking to appoint a Service Desk Analyst to supplement the team with hard working, enthusiastic and customer focused individual to provide an outstanding level of service and quality. Hours: 8-6 and cover will be needed from Monday to Sunday working 5 days of the week and having 2 days off. Key Responsibilities of a Service Desk Analyst *Present a professional image of the company to deliver positive customer experience throughout the customer journey *Be clear and transparent in all communication with customers to ensure they understand the current situation in order to demonstrate company principles *Responsible for working in adherence to all policies and procedures in order to deliver compliant customer outcomes *Constantly strive to improve the customer experience by challenging existing processes and practices and recommending change where appropriate. *Manage vulnerable customer incident in order to ensure the most appropriate support is provided *Identify and accurately record any complaints received from customers and achieve first time resolution *Responsible for identifying and reporting any incidents of breaches of operational processes and policies *Use a variety of tools and techniques to initiate and maintain contact with customers to ensure an appropriate outcome is achieved *Effectively communicate with customers in order to identify the issue and to provide customers an appropriate outcome *Utilise effective questioning techniques to understand the customer circumstances, to ensure an Incident is managed to exit in a timely manner Skills needed to be a Service Desk Analyst *A confident telephone manner *Effective written and verbal skills *The ability to work towards targets *The ability to work as an individual and as part of a team *Great multi-tasking skills *Key attention to detail Professional Qualifications - Not necessary but great if you do. *ITIL Foundation v4 if you are suitable for this role. Apply now. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
04/11/2021
Full time
we have a new exciting opportunity. now looking to appoint a Service Desk Analyst to supplement the team with hard working, enthusiastic and customer focused individual to provide an outstanding level of service and quality. Hours: 8-6 and cover will be needed from Monday to Sunday working 5 days of the week and having 2 days off. Key Responsibilities of a Service Desk Analyst *Present a professional image of the company to deliver positive customer experience throughout the customer journey *Be clear and transparent in all communication with customers to ensure they understand the current situation in order to demonstrate company principles *Responsible for working in adherence to all policies and procedures in order to deliver compliant customer outcomes *Constantly strive to improve the customer experience by challenging existing processes and practices and recommending change where appropriate. *Manage vulnerable customer incident in order to ensure the most appropriate support is provided *Identify and accurately record any complaints received from customers and achieve first time resolution *Responsible for identifying and reporting any incidents of breaches of operational processes and policies *Use a variety of tools and techniques to initiate and maintain contact with customers to ensure an appropriate outcome is achieved *Effectively communicate with customers in order to identify the issue and to provide customers an appropriate outcome *Utilise effective questioning techniques to understand the customer circumstances, to ensure an Incident is managed to exit in a timely manner Skills needed to be a Service Desk Analyst *A confident telephone manner *Effective written and verbal skills *The ability to work towards targets *The ability to work as an individual and as part of a team *Great multi-tasking skills *Key attention to detail Professional Qualifications - Not necessary but great if you do. *ITIL Foundation v4 if you are suitable for this role. Apply now. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Applications Systems Analyst Salary: £31,300-£37,800 depending on experience Location: Essex (Home Working due to COVID) We are looking for an Applications Systems Analyst to join our client in Essex. JOB SUMMARY The Systems Analyst is responsible for several critical functions within the team: Working with the Lorenzo development team to support business change processes, attending meetings with clients and advising on Lorenzo capabilities. Interpreting business change requirements, designing and building Lorenzo solutions. Configuring Lorenzo test and live environments in respect of change projects, working alongside other Digital Services teams and external suppliers. Designing, developing, testing and implementing Lorenzo CDC forms. Supporting the Digital Services testing team in providing assurance on the integrity of system changes. Support system integrations with Lorenzo from 3rd party clinical systems. Working with Business Change Analysts to provide documentation and user guides. Supporting the IT Service Desk in the resolution of incidents, problem investigations and fulfilment of service requests liaising with 3rd party suppliers as necessary. Acting as the point of escalation (notification) for major incidents, service failures or customer complaints. The post holder must possess a sound understanding of Digital terminology and Digital service disciplines, endeavour to keep abreast of digital developments which might affect service delivery, and provide tact and empathy with Trust staff facing issues with key systems. Professional/Technical: To support the Information Asset Owners (IAOs), Administrators (IAAs), and Super Users of Trust Directorates to assist them in managing and using application systems in the delivery of their business functions. To fully support the IT Service Desk in the resolution of incidents, problem investigations and fulfilment of service requests liaising with 3rd party suppliers as necessary. To maintain a sound working knowledge of supported applications across their life cycle. To ensure service users are fully informed of issues that could affect the delivery of their services. To liaise closely with the Suppliers of the supported systems to encourage good working relations and to ensure that systems are supported in accordance with relevant contractual obligations. To attend regular meetings relating to both existing and future development of the supported systems and contribute to or lead projects as required. To contribute to the accurate and effective implementation of all new patches and upgrades to the supported systems. To liaise closely with the Information Department to ensure that any proposed changes to systems do not have an adverse effect on the data collected by that Department. To review release notes for patches and upgrades and ensure that the Application Manager is kept fully aware of training/user implications. To support the Application Manager in application procurement and development from design to operation. To support Information Asset Owners (IAOs) and Administrators (IAAs),to ensure security measures are in place in line with Trust policies to ensure the confidentiality and appropriate use of data held within the systems, To actively keep informed about national and local developments including those relating to the business areas using supported systems. Point of escalation (notification) for major Incidents regarding the digital services supported Represents the service in Change Advisory Board Understand Trust level SLAs related to business critical digital Services. Monitoring of external 3rd party SLA's according to agreed escalation procedure. To work flexible hours to meet the needs and exigencies of the service. To contribute to the development, implementation and on-going maintenance of business continuity and disaster recovery arrangements and maintain the necessary knowledge, skills and training to carry out the required actions. To undertake projects as and when required, including the production of project plans and co-ordination and monitoring of the delivery including project transition to a business as usual state, ensuring that digital service elements are completed satisfactorily and to schedule. Please apply if you have the relevant skills
22/03/2021
Full time
Applications Systems Analyst Salary: £31,300-£37,800 depending on experience Location: Essex (Home Working due to COVID) We are looking for an Applications Systems Analyst to join our client in Essex. JOB SUMMARY The Systems Analyst is responsible for several critical functions within the team: Working with the Lorenzo development team to support business change processes, attending meetings with clients and advising on Lorenzo capabilities. Interpreting business change requirements, designing and building Lorenzo solutions. Configuring Lorenzo test and live environments in respect of change projects, working alongside other Digital Services teams and external suppliers. Designing, developing, testing and implementing Lorenzo CDC forms. Supporting the Digital Services testing team in providing assurance on the integrity of system changes. Support system integrations with Lorenzo from 3rd party clinical systems. Working with Business Change Analysts to provide documentation and user guides. Supporting the IT Service Desk in the resolution of incidents, problem investigations and fulfilment of service requests liaising with 3rd party suppliers as necessary. Acting as the point of escalation (notification) for major incidents, service failures or customer complaints. The post holder must possess a sound understanding of Digital terminology and Digital service disciplines, endeavour to keep abreast of digital developments which might affect service delivery, and provide tact and empathy with Trust staff facing issues with key systems. Professional/Technical: To support the Information Asset Owners (IAOs), Administrators (IAAs), and Super Users of Trust Directorates to assist them in managing and using application systems in the delivery of their business functions. To fully support the IT Service Desk in the resolution of incidents, problem investigations and fulfilment of service requests liaising with 3rd party suppliers as necessary. To maintain a sound working knowledge of supported applications across their life cycle. To ensure service users are fully informed of issues that could affect the delivery of their services. To liaise closely with the Suppliers of the supported systems to encourage good working relations and to ensure that systems are supported in accordance with relevant contractual obligations. To attend regular meetings relating to both existing and future development of the supported systems and contribute to or lead projects as required. To contribute to the accurate and effective implementation of all new patches and upgrades to the supported systems. To liaise closely with the Information Department to ensure that any proposed changes to systems do not have an adverse effect on the data collected by that Department. To review release notes for patches and upgrades and ensure that the Application Manager is kept fully aware of training/user implications. To support the Application Manager in application procurement and development from design to operation. To support Information Asset Owners (IAOs) and Administrators (IAAs),to ensure security measures are in place in line with Trust policies to ensure the confidentiality and appropriate use of data held within the systems, To actively keep informed about national and local developments including those relating to the business areas using supported systems. Point of escalation (notification) for major Incidents regarding the digital services supported Represents the service in Change Advisory Board Understand Trust level SLAs related to business critical digital Services. Monitoring of external 3rd party SLA's according to agreed escalation procedure. To work flexible hours to meet the needs and exigencies of the service. To contribute to the development, implementation and on-going maintenance of business continuity and disaster recovery arrangements and maintain the necessary knowledge, skills and training to carry out the required actions. To undertake projects as and when required, including the production of project plans and co-ordination and monitoring of the delivery including project transition to a business as usual state, ensuring that digital service elements are completed satisfactorily and to schedule. Please apply if you have the relevant skills
Customer Operations Team Lead
Cheltenham
£30k - £35k DoE
We have an incredible opportunity for a Customer Operations Team Lead to join our fast-paced and innovative client on a permanent basis. Our renowned client has received significant investment and has exciting plans to grow through the use of intelligent technology solutions.
The role of Customer Operations Team Lead will provide frontline customer service along with a team of Support Agents, Analysts, Technicians and Engineers. If successful, you will be responsible for leading and motivating first and second line technicians and support analysts. Your focus will be on driving exceptional customer service, building a world class support function and identifying opportunities for continuous improvement.
Key Responsibilities:
Line manage a team of Support Analysts by inspiring, developing and supporting them
Foster an environment of collaboration within the team to deliver quick resolutions
Effectively resolve escalated enquiries/complaints referred by team members
Champion a culture of continuous improvement supporting the continual development of systems and processes, with awareness of industry trends and best practices
Ensure useful and relevant real-time monitoring & reporting are available
Provide the required management information relating to customer contact including trend analysis and present in weekly ARR meetings
Track and identify trends across tickets for customer behaviour forming part of early warning system for other ARR team members
Collaborate with the product team to capture customer requirements that feed in to the Roadmap
Key Skills and Experience:
Essential:
Previous experience in leading and managing a customer service environment
Experience of modern contact centre technologies such as CRM systems, social media, forums, ticketing, monitoring and web chat.
Have a desire to embrace new technologies, tools & processes
Excellent interpersonal and motivational skills
Highly effective at prioritising, planning and managing work to defined timescales
Have a proven ability to meet customer service targets and deadlines
Ability to qualify, evaluate and feedback the impact of commercial decisions
Desirable:
Understand the importance and impact of first point resolution (FPR)
Expansive knowledge of the Tech and eCommerce / Marketplace industries
Experience with MySQL databases and Java based applications
Experience in effective customer complaint handling
Track record of creative and innovative ideas that deliver, a motivated team, increased CSAT and an energised workplace
Benefits:
Company bonus scheme
If you require any further information please contact Joe Lyons on (Apply online only)
GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk & Support, Cyber, Java, C#, Python and Development.
Based off the M5 between Cheltenham and Gloucester, we manage IT jobs in Gloucestershire and the Southwest including Bristol, Swindon, Oxford, Reading, Birmingham and South Wales.
Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We are committed to working to the highest possible standards for our candidates and clients
29/10/2018
Customer Operations Team Lead
Cheltenham
£30k - £35k DoE
We have an incredible opportunity for a Customer Operations Team Lead to join our fast-paced and innovative client on a permanent basis. Our renowned client has received significant investment and has exciting plans to grow through the use of intelligent technology solutions.
The role of Customer Operations Team Lead will provide frontline customer service along with a team of Support Agents, Analysts, Technicians and Engineers. If successful, you will be responsible for leading and motivating first and second line technicians and support analysts. Your focus will be on driving exceptional customer service, building a world class support function and identifying opportunities for continuous improvement.
Key Responsibilities:
Line manage a team of Support Analysts by inspiring, developing and supporting them
Foster an environment of collaboration within the team to deliver quick resolutions
Effectively resolve escalated enquiries/complaints referred by team members
Champion a culture of continuous improvement supporting the continual development of systems and processes, with awareness of industry trends and best practices
Ensure useful and relevant real-time monitoring & reporting are available
Provide the required management information relating to customer contact including trend analysis and present in weekly ARR meetings
Track and identify trends across tickets for customer behaviour forming part of early warning system for other ARR team members
Collaborate with the product team to capture customer requirements that feed in to the Roadmap
Key Skills and Experience:
Essential:
Previous experience in leading and managing a customer service environment
Experience of modern contact centre technologies such as CRM systems, social media, forums, ticketing, monitoring and web chat.
Have a desire to embrace new technologies, tools & processes
Excellent interpersonal and motivational skills
Highly effective at prioritising, planning and managing work to defined timescales
Have a proven ability to meet customer service targets and deadlines
Ability to qualify, evaluate and feedback the impact of commercial decisions
Desirable:
Understand the importance and impact of first point resolution (FPR)
Expansive knowledge of the Tech and eCommerce / Marketplace industries
Experience with MySQL databases and Java based applications
Experience in effective customer complaint handling
Track record of creative and innovative ideas that deliver, a motivated team, increased CSAT and an energised workplace
Benefits:
Company bonus scheme
If you require any further information please contact Joe Lyons on (Apply online only)
GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk & Support, Cyber, Java, C#, Python and Development.
Based off the M5 between Cheltenham and Gloucester, we manage IT jobs in Gloucestershire and the Southwest including Bristol, Swindon, Oxford, Reading, Birmingham and South Wales.
Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We are committed to working to the highest possible standards for our candidates and clients
