Jonathan Lee are recruiting a CMM Programmer / Operator role based in Lichfield for an engineering manufacturer. You will join a modern inspection lab within a growing engineering manufacturer and contribute to high-quality component inspection before production and dispatch. You'll programme and operate Mitutoyo CMM equipment, with MCOSMOS experience desirable, read engineering drawings, perform FAI, and maintain accurate quality records as part of a quality-focused team.
27/07/2026
Full time
Jonathan Lee are recruiting a CMM Programmer / Operator role based in Lichfield for an engineering manufacturer. You will join a modern inspection lab within a growing engineering manufacturer and contribute to high-quality component inspection before production and dispatch. You'll programme and operate Mitutoyo CMM equipment, with MCOSMOS experience desirable, read engineering drawings, perform FAI, and maintain accurate quality records as part of a quality-focused team.
CMM Programmer / Operator Location: Lichfield Salary: £38,000 - £42,000 + Pension, Healthcare & Excellent Benefits The Opportunity An exciting opportunity has arisen for an experienced CMM Programmer / Operator to join a growing engineering manufacturer based in Shenstone. Operating within a modern inspection laboratory, you'll play a key role in ensuring precision components and assemblies meet the highest quality standards before progressing through production and prior to customer delivery. This is an excellent opportunity to join a business investing in its people, technology and future growth, with ongoing training and long-term career development available. Key Responsibilities Carry out goods inwards inspection of precision components and sub-assemblies. Programme and operate Mitutoyo CMM equipment (MCOSMOS experience desirable). Perform First Article Inspection (FAI) in line with customer and quality requirements. Inspect components against engineering drawings and specifications. Complete final inspection and physical audits of assembled products prior to dispatch. Record inspection results accurately and maintain quality documentation. Work closely with production and quality teams to resolve non-conformances and maintain high quality standards. What We're Looking For Previous experience in a Quality Inspection or CMM Inspection role. Experience programming and operating CMM equipment. Mitutoyo MCOSMOS experience would be highly advantageous. Ability to read and interpret engineering drawings. Experience carrying out First Article Inspection (FAI). Excellent attention to detail and a methodical approach. Strong communication skills and the ability to work effectively within a quality-focused engineering environment. What's On Offer Salary of £38,000 - £42,000 depending on experience. Company pension. Private healthcare. Ongoing training and development. Stable, growing engineering business with long-term career opportunities. Modern manufacturing and inspection facilities. If you're an experienced CMM Programmer / Inspector looking to join a forward-thinking engineering manufacturer where quality is at the heart of everything they do, we'd like to hear from you. Apply today or contact us for a confidential discussion.
27/07/2026
Full time
CMM Programmer / Operator Location: Lichfield Salary: £38,000 - £42,000 + Pension, Healthcare & Excellent Benefits The Opportunity An exciting opportunity has arisen for an experienced CMM Programmer / Operator to join a growing engineering manufacturer based in Shenstone. Operating within a modern inspection laboratory, you'll play a key role in ensuring precision components and assemblies meet the highest quality standards before progressing through production and prior to customer delivery. This is an excellent opportunity to join a business investing in its people, technology and future growth, with ongoing training and long-term career development available. Key Responsibilities Carry out goods inwards inspection of precision components and sub-assemblies. Programme and operate Mitutoyo CMM equipment (MCOSMOS experience desirable). Perform First Article Inspection (FAI) in line with customer and quality requirements. Inspect components against engineering drawings and specifications. Complete final inspection and physical audits of assembled products prior to dispatch. Record inspection results accurately and maintain quality documentation. Work closely with production and quality teams to resolve non-conformances and maintain high quality standards. What We're Looking For Previous experience in a Quality Inspection or CMM Inspection role. Experience programming and operating CMM equipment. Mitutoyo MCOSMOS experience would be highly advantageous. Ability to read and interpret engineering drawings. Experience carrying out First Article Inspection (FAI). Excellent attention to detail and a methodical approach. Strong communication skills and the ability to work effectively within a quality-focused engineering environment. What's On Offer Salary of £38,000 - £42,000 depending on experience. Company pension. Private healthcare. Ongoing training and development. Stable, growing engineering business with long-term career opportunities. Modern manufacturing and inspection facilities. If you're an experienced CMM Programmer / Inspector looking to join a forward-thinking engineering manufacturer where quality is at the heart of everything they do, we'd like to hear from you. Apply today or contact us for a confidential discussion.
CNC Programmer Precision Engineering Advanced Manufacturing Career Development We are recruiting for an experienced CNC Programmer to join a highly successful precision engineering manufacturer based in Bristol. This is an excellent opportunity for a skilled CNC professional who enjoys developing efficient machining processes, solving manufacturing challenges, and driving continuous improvement. Working closely with production, engineering, and quality teams, you will play a key role in delivering high-quality precision components for demanding industries. The Role As a CNC Programmer, you will be responsible for creating, developing, and optimising CNC programmes for a range of complex precision-machined components. You will work closely with CNC Setters, Operators, Engineers, and Production Leaders to ensure components are manufactured efficiently, accurately, and to the highest quality standards while supporting productivity and continuous improvement initiatives. Key Responsibilities Create, develop, and maintain CNC programmes for milling and turning applications. Generate programmes for complex precision components from a variety of materials. Optimise cycle times, tooling strategies, and machining methods to improve efficiency and reduce costs. Interpret engineering drawings, GD&T requirements, and customer specifications. Select and specify cutting tools, fixtures, and workholding solutions. Provide technical support to CNC Setters and Operators during production. Troubleshoot programme, tooling, and machining issues. Conduct process proving and first-off validation of new programmes. Support continuous improvement and lean manufacturing initiatives. Maintain accurate programme records, setup documentation, and process sheets. Collaborate with engineering, quality, and production teams to ensure customer requirements are achieved. Assist with the introduction of new products and manufacturing processes. Essential Skills & Experience Proven experience as a CNC Programmer within a precision engineering environment. Strong understanding of CNC milling and/or turning processes. Experience programming CNC machines using Fanuc and/or Heidenhain controls . Ability to read and interpret complex engineering drawings and technical specifications. Strong knowledge of GD&T and precision machining principles. Understanding of tooling, cutting parameters, feeds, speeds, and machining strategies. Experience producing components to tight tolerances and high-quality standards. Strong problem-solving and process improvement skills. Excellent attention to detail and commitment to quality. Good communication skills with the ability to work collaboratively across departments. Desirable Experience Offline programming experience using CAM software. Aerospace or other high-precision manufacturing experience. Multi-axis machining experience (3, 4 and 5-axis). Knowledge of OEE and continuous improvement methodologies. Experience supporting new product introduction and process development. Familiarity with CMM and advanced inspection systems. Why Apply? Competitive salary based on experience Modern manufacturing environment with advanced equipment Ongoing training and professional development Long-term career progression opportunities Supportive team culture focused on innovation and continuous improvement Apply today to find out more.
23/07/2026
Full time
CNC Programmer Precision Engineering Advanced Manufacturing Career Development We are recruiting for an experienced CNC Programmer to join a highly successful precision engineering manufacturer based in Bristol. This is an excellent opportunity for a skilled CNC professional who enjoys developing efficient machining processes, solving manufacturing challenges, and driving continuous improvement. Working closely with production, engineering, and quality teams, you will play a key role in delivering high-quality precision components for demanding industries. The Role As a CNC Programmer, you will be responsible for creating, developing, and optimising CNC programmes for a range of complex precision-machined components. You will work closely with CNC Setters, Operators, Engineers, and Production Leaders to ensure components are manufactured efficiently, accurately, and to the highest quality standards while supporting productivity and continuous improvement initiatives. Key Responsibilities Create, develop, and maintain CNC programmes for milling and turning applications. Generate programmes for complex precision components from a variety of materials. Optimise cycle times, tooling strategies, and machining methods to improve efficiency and reduce costs. Interpret engineering drawings, GD&T requirements, and customer specifications. Select and specify cutting tools, fixtures, and workholding solutions. Provide technical support to CNC Setters and Operators during production. Troubleshoot programme, tooling, and machining issues. Conduct process proving and first-off validation of new programmes. Support continuous improvement and lean manufacturing initiatives. Maintain accurate programme records, setup documentation, and process sheets. Collaborate with engineering, quality, and production teams to ensure customer requirements are achieved. Assist with the introduction of new products and manufacturing processes. Essential Skills & Experience Proven experience as a CNC Programmer within a precision engineering environment. Strong understanding of CNC milling and/or turning processes. Experience programming CNC machines using Fanuc and/or Heidenhain controls . Ability to read and interpret complex engineering drawings and technical specifications. Strong knowledge of GD&T and precision machining principles. Understanding of tooling, cutting parameters, feeds, speeds, and machining strategies. Experience producing components to tight tolerances and high-quality standards. Strong problem-solving and process improvement skills. Excellent attention to detail and commitment to quality. Good communication skills with the ability to work collaboratively across departments. Desirable Experience Offline programming experience using CAM software. Aerospace or other high-precision manufacturing experience. Multi-axis machining experience (3, 4 and 5-axis). Knowledge of OEE and continuous improvement methodologies. Experience supporting new product introduction and process development. Familiarity with CMM and advanced inspection systems. Why Apply? Competitive salary based on experience Modern manufacturing environment with advanced equipment Ongoing training and professional development Long-term career progression opportunities Supportive team culture focused on innovation and continuous improvement Apply today to find out more.
Job Title: CMM Programmer (PC-DMIS) Location: Cheltenham Job Type: Permanent Shift: Dayshift Salary: £45,000 to £48,000 per annum Job Summary: We are seeking a highly capable CMM Programmer with strong PC-DMIS experience to join a dynamic subcontract R&D engineering business. This role supports the development of innovative, often low-volume or prototype components across a variety of industries. You will play a key role in ensuring dimensional accuracy and quality during both development and early production phases, working closely with design, manufacturing, and quality teams in a fast-paced, problem-solving environment. Key Responsibilities: Develop, validate, and optimize CMM inspection programs using PC-DMIS for complex and prototype components Perform detailed dimensional inspections to support R&D, first-off, and small-batch production activities Interpret engineering drawings, CAD models, and GD&T specifications with a high degree of accuracy Generate clear, concise inspection reports and provide data-driven feedback to engineering teams Support root cause analysis and continuous improvement activities for non-conformances Collaborate closely with design and manufacturing engineers to influence product development and manufacturability Maintain and troubleshoot CMM equipment, ensuring reliability and accuracy Contribute to the development and improvement of internal inspection processes and standards Requirements: Proven experience programming CMMs using PC-DMIS in a precision engineering environment Strong understanding of GD&T, metrology principles, and inspection techniques Ability to interpret complex technical drawings and 3D CAD data Experience working in R&D, prototyping, or low-volume/high-mix manufacturing environments Strong analytical skills with a proactive, problem-solving mindset High attention to detail and commitment to quality Preferred: Experience within a subcontract or customer-facing engineering environment Familiarity with multi-axis or automated CMM systems Knowledge of additional metrology tools or software Exposure to a range of industries (e.g., aerospace, automotive, medical, or advanced engineering sectors) What we can offer - Engineering Manager Competitive salary Company pension plan Free onsite parking Ongoing training & Development 25 days holiday + Bank Holidays Employee Healthcare plan For more information on this role, please contact Paul Furlong on or send a copy of your CV to Candidates who are currently a Quality Inspector, Metrology engineer, Quality Technician or CMM Operator may be suitable for this role. For details of other opportunities available within your chosen field please visit our website Omega is acting as an Employment Agency in relation to this vacancy. Omega does not charge candidates any recruitment or job-seeking fees at any stage of the hiring process. JBRP1_UKTJ
22/07/2026
Full time
Job Title: CMM Programmer (PC-DMIS) Location: Cheltenham Job Type: Permanent Shift: Dayshift Salary: £45,000 to £48,000 per annum Job Summary: We are seeking a highly capable CMM Programmer with strong PC-DMIS experience to join a dynamic subcontract R&D engineering business. This role supports the development of innovative, often low-volume or prototype components across a variety of industries. You will play a key role in ensuring dimensional accuracy and quality during both development and early production phases, working closely with design, manufacturing, and quality teams in a fast-paced, problem-solving environment. Key Responsibilities: Develop, validate, and optimize CMM inspection programs using PC-DMIS for complex and prototype components Perform detailed dimensional inspections to support R&D, first-off, and small-batch production activities Interpret engineering drawings, CAD models, and GD&T specifications with a high degree of accuracy Generate clear, concise inspection reports and provide data-driven feedback to engineering teams Support root cause analysis and continuous improvement activities for non-conformances Collaborate closely with design and manufacturing engineers to influence product development and manufacturability Maintain and troubleshoot CMM equipment, ensuring reliability and accuracy Contribute to the development and improvement of internal inspection processes and standards Requirements: Proven experience programming CMMs using PC-DMIS in a precision engineering environment Strong understanding of GD&T, metrology principles, and inspection techniques Ability to interpret complex technical drawings and 3D CAD data Experience working in R&D, prototyping, or low-volume/high-mix manufacturing environments Strong analytical skills with a proactive, problem-solving mindset High attention to detail and commitment to quality Preferred: Experience within a subcontract or customer-facing engineering environment Familiarity with multi-axis or automated CMM systems Knowledge of additional metrology tools or software Exposure to a range of industries (e.g., aerospace, automotive, medical, or advanced engineering sectors) What we can offer - Engineering Manager Competitive salary Company pension plan Free onsite parking Ongoing training & Development 25 days holiday + Bank Holidays Employee Healthcare plan For more information on this role, please contact Paul Furlong on or send a copy of your CV to Candidates who are currently a Quality Inspector, Metrology engineer, Quality Technician or CMM Operator may be suitable for this role. For details of other opportunities available within your chosen field please visit our website Omega is acting as an Employment Agency in relation to this vacancy. Omega does not charge candidates any recruitment or job-seeking fees at any stage of the hiring process. JBRP1_UKTJ
Job Title: CMM Programmer (PC-DMIS) Location: Cheltenham Job Type: Permanent Shift: Dayshift Salary: £45,000 to £48,000 per annum Job Summary: We are seeking a highly capable CMM Programmer with strong PC-DMIS experience to join a dynamic subcontract R&D engineering business. This role supports the development of innovative, often low-volume or prototype components across a variety of industries. You will play a key role in ensuring dimensional accuracy and quality during both development and early production phases, working closely with design, manufacturing, and quality teams in a fast-paced, problem-solving environment. Key Responsibilities: Develop, validate, and optimize CMM inspection programs using PC-DMIS for complex and prototype components Perform detailed dimensional inspections to support R&D, first-off, and small-batch production activities Interpret engineering drawings, CAD models, and GD&T specifications with a high degree of accuracy Generate clear, concise inspection reports and provide data-driven feedback to engineering teams Support root cause analysis and continuous improvement activities for non-conformances Collaborate closely with design and manufacturing engineers to influence product development and manufacturability Maintain and troubleshoot CMM equipment, ensuring reliability and accuracy Contribute to the development and improvement of internal inspection processes and standards Requirements: Proven experience programming CMMs using PC-DMIS in a precision engineering environment Strong understanding of GD&T, metrology principles, and inspection techniques Ability to interpret complex technical drawings and 3D CAD data Experience working in R&D, prototyping, or low-volume/high-mix manufacturing environments Strong analytical skills with a proactive, problem-solving mindset High attention to detail and commitment to quality Preferred: Experience within a subcontract or customer-facing engineering environment Familiarity with multi-axis or automated CMM systems Knowledge of additional metrology tools or software Exposure to a range of industries (e.g., aerospace, automotive, medical, or advanced engineering sectors) What we can offer - Engineering Manager Competitive salary Company pension plan Free onsite parking Ongoing training & Development 25 days holiday + Bank Holidays Employee Healthcare plan For more information on this role, please contact Paul Furlong on or send a copy of your CV to Candidates who are currently a Quality Inspector, Metrology engineer, Quality Technician or CMM Operator may be suitable for this role. For details of other opportunities available within your chosen field please visit our website Omega is acting as an Employment Agency in relation to this vacancy. Omega does not charge candidates any recruitment or job-seeking fees at any stage of the hiring process. JBRP1_UKTJ
10/07/2026
Full time
Job Title: CMM Programmer (PC-DMIS) Location: Cheltenham Job Type: Permanent Shift: Dayshift Salary: £45,000 to £48,000 per annum Job Summary: We are seeking a highly capable CMM Programmer with strong PC-DMIS experience to join a dynamic subcontract R&D engineering business. This role supports the development of innovative, often low-volume or prototype components across a variety of industries. You will play a key role in ensuring dimensional accuracy and quality during both development and early production phases, working closely with design, manufacturing, and quality teams in a fast-paced, problem-solving environment. Key Responsibilities: Develop, validate, and optimize CMM inspection programs using PC-DMIS for complex and prototype components Perform detailed dimensional inspections to support R&D, first-off, and small-batch production activities Interpret engineering drawings, CAD models, and GD&T specifications with a high degree of accuracy Generate clear, concise inspection reports and provide data-driven feedback to engineering teams Support root cause analysis and continuous improvement activities for non-conformances Collaborate closely with design and manufacturing engineers to influence product development and manufacturability Maintain and troubleshoot CMM equipment, ensuring reliability and accuracy Contribute to the development and improvement of internal inspection processes and standards Requirements: Proven experience programming CMMs using PC-DMIS in a precision engineering environment Strong understanding of GD&T, metrology principles, and inspection techniques Ability to interpret complex technical drawings and 3D CAD data Experience working in R&D, prototyping, or low-volume/high-mix manufacturing environments Strong analytical skills with a proactive, problem-solving mindset High attention to detail and commitment to quality Preferred: Experience within a subcontract or customer-facing engineering environment Familiarity with multi-axis or automated CMM systems Knowledge of additional metrology tools or software Exposure to a range of industries (e.g., aerospace, automotive, medical, or advanced engineering sectors) What we can offer - Engineering Manager Competitive salary Company pension plan Free onsite parking Ongoing training & Development 25 days holiday + Bank Holidays Employee Healthcare plan For more information on this role, please contact Paul Furlong on or send a copy of your CV to Candidates who are currently a Quality Inspector, Metrology engineer, Quality Technician or CMM Operator may be suitable for this role. For details of other opportunities available within your chosen field please visit our website Omega is acting as an Employment Agency in relation to this vacancy. Omega does not charge candidates any recruitment or job-seeking fees at any stage of the hiring process. JBRP1_UKTJ
To program, set up and operate all types of CNC mills to the optimum safe method. Key Requirements 5 axis milling Online programming Large parts Tolerance of 20 micro meters Principal Accountabilities Programming, setting and operating CNC Milling Machines Reading and interpreting engineering drawings to enable programming, setting and manufacture to achieve a right first time product. Creating layout sheets to document tooling, tools, set ups and machine parameters to achieve repeatable results by self or others. Ability to work independently to achieve exceptional high standards and deadlines. Able to qualify and document own work using a variety of measuring equipment. Ability and willingness to support and train others. To work safely using the appropriate PPE and maintain a safe and organised workplace. To continuously improve and provide time/cost saving ideas to supervisor wherever possible. Skills and Experience (Required) Time served apprenticeship would be preferred but not entirely necessary, Preferably a minimum of 5 years programming and operating 3, 4 & 5 Axis CNC machines, Must be proficient in Heidenhain controls with additional experience in Fanuc controls preferable but not required, Ability to undertake and be responsible for own quality, competent in using MTE and completing quality reports, Ability to produce part to tight tolerances of around 20mm Experience with milling large parts up to 2.5m Trained in overhead crane training & manual handling beneficial but not essential as training can be provided, Good communication skills are essential, Reliable with a positive can do attitude, Focus on quality (right first time) and productivity essential, Able to flex and support an ever changing business, Strong work ethic essential Industries we partner with Medical Semi conductor Nuclear Scientific Management and the team are very open and will assist with any problems. The shop floor is well structured, organised, and professional with state of the art new CNC machines, Laser and CMM. Job Type: Full time role (39 hours per week) Location: Based at Oxford Engineering, Abingdon, Oxfordshire
06/07/2026
Full time
To program, set up and operate all types of CNC mills to the optimum safe method. Key Requirements 5 axis milling Online programming Large parts Tolerance of 20 micro meters Principal Accountabilities Programming, setting and operating CNC Milling Machines Reading and interpreting engineering drawings to enable programming, setting and manufacture to achieve a right first time product. Creating layout sheets to document tooling, tools, set ups and machine parameters to achieve repeatable results by self or others. Ability to work independently to achieve exceptional high standards and deadlines. Able to qualify and document own work using a variety of measuring equipment. Ability and willingness to support and train others. To work safely using the appropriate PPE and maintain a safe and organised workplace. To continuously improve and provide time/cost saving ideas to supervisor wherever possible. Skills and Experience (Required) Time served apprenticeship would be preferred but not entirely necessary, Preferably a minimum of 5 years programming and operating 3, 4 & 5 Axis CNC machines, Must be proficient in Heidenhain controls with additional experience in Fanuc controls preferable but not required, Ability to undertake and be responsible for own quality, competent in using MTE and completing quality reports, Ability to produce part to tight tolerances of around 20mm Experience with milling large parts up to 2.5m Trained in overhead crane training & manual handling beneficial but not essential as training can be provided, Good communication skills are essential, Reliable with a positive can do attitude, Focus on quality (right first time) and productivity essential, Able to flex and support an ever changing business, Strong work ethic essential Industries we partner with Medical Semi conductor Nuclear Scientific Management and the team are very open and will assist with any problems. The shop floor is well structured, organised, and professional with state of the art new CNC machines, Laser and CMM. Job Type: Full time role (39 hours per week) Location: Based at Oxford Engineering, Abingdon, Oxfordshire
Job Overview The CNC Machinist Programmer role in Beeston involves programming, setting, and operating advanced machinery to produce precision components for a global healthcare manufacturer. Assignment Details Location: Depuy Synthes, St. Anthony's Road, Beeston, Leeds LS11 8DT Hours: 37 hours per week, rotating shifts (Double Days: 6am 2pm/2pm 10pm; Fixed Nights: 10pm 6am) Pay: £20.69 per hour (after 12 weeks, £21.36 plus shift uplifts) Key Responsibilities Operate multi axis CNC machinery, associated ancillary equipment, and CMM measuring equipment safely and reliably Accurately interpret detailed technical drawings and work instructions Develop innovative manufacturing initiatives to improve lead times and maximize value Conduct asset care routines on equipment, including minor maintenance (e.g., lubrication, filter changes) Prioritize workload and work flexibly to meet tight deadlines within health, safety, and environmental guidelines Foster effective communication and working relationships within the team and across departments Apply GMP practices, internal quality systems, and methods to all aspects of work Operate computer systems and software such as ADAPTIV, Seiki Systems (DNC), NX, and JDE Maintain housekeeping standards and champion 6S practices in the work area Required Experience & Skills Proven experience in a similar CNC programming, setting, and operating role Recognized qualification or demonstrated skills in CNC machine programming (Fanuc, Mazor, Heidenhain, or Mill Plus) Ideally, experience in the medical device sector (other regulated industries considered) Knowledge of geometric dimensioning and tolerancing Familiarity with GMP practices and validation (medical device industry experience preferred) Basic experience with 6S, Operator Asset Care, and Lean manufacturing Understanding of quality systems and related standards Proactive approach to continuous improvement
06/07/2026
Full time
Job Overview The CNC Machinist Programmer role in Beeston involves programming, setting, and operating advanced machinery to produce precision components for a global healthcare manufacturer. Assignment Details Location: Depuy Synthes, St. Anthony's Road, Beeston, Leeds LS11 8DT Hours: 37 hours per week, rotating shifts (Double Days: 6am 2pm/2pm 10pm; Fixed Nights: 10pm 6am) Pay: £20.69 per hour (after 12 weeks, £21.36 plus shift uplifts) Key Responsibilities Operate multi axis CNC machinery, associated ancillary equipment, and CMM measuring equipment safely and reliably Accurately interpret detailed technical drawings and work instructions Develop innovative manufacturing initiatives to improve lead times and maximize value Conduct asset care routines on equipment, including minor maintenance (e.g., lubrication, filter changes) Prioritize workload and work flexibly to meet tight deadlines within health, safety, and environmental guidelines Foster effective communication and working relationships within the team and across departments Apply GMP practices, internal quality systems, and methods to all aspects of work Operate computer systems and software such as ADAPTIV, Seiki Systems (DNC), NX, and JDE Maintain housekeeping standards and champion 6S practices in the work area Required Experience & Skills Proven experience in a similar CNC programming, setting, and operating role Recognized qualification or demonstrated skills in CNC machine programming (Fanuc, Mazor, Heidenhain, or Mill Plus) Ideally, experience in the medical device sector (other regulated industries considered) Knowledge of geometric dimensioning and tolerancing Familiarity with GMP practices and validation (medical device industry experience preferred) Basic experience with 6S, Operator Asset Care, and Lean manufacturing Understanding of quality systems and related standards Proactive approach to continuous improvement
