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Role: Business Support Analyst Location: Desford, Leicestershire Rate: £24/hr Umbrella (Inside IR35) or (£17.50/hr PAYE) Duration: 12-month contract As a Business Support Analyst , you will play a key role in supporting and improving global order management processes at a tier one manufacturing company. You will manage tickets, resolve technical queries, and work with international teams to improve workflows across SAP and Salesforce platforms. You will work within a team of ten, based across seven countries, collaborating with IT, supply chain, accounting, transportation, global dealer networks and other teams across the business. Responsibilities Support global order management systems. Manage and resolve advanced system tickets and technical queries. Translate business requirements into functional specifications. Build workflows within SAP and Salesforce. Analyse order, shipping, invoicing, and dealer inventory data. Train global users on new systems and digital tools. Requirements: Experience working with orders and invoicing data. Strong SAP user experience (ordering systems). Confident communicator able to work across global teams.