Business Development Executive (Professional Audio) 50,000 - 60,000 ( 65,000 - 75,000 OTE) + Progression + Training + Remote Position + Commission + Company Tech Package + Birthday Off + Gym Membership + Company Benefits Hitchin Remote Position Are you an experienced Salesperson with a background in professional audio, live events or technical equipment sales, looking to join a respected industry specialist working with some of the UK's biggest productions and touring events? Do you enjoy developing new business, building long-term client relationships and managing technical sales projects from initial enquiry through to delivery? The company are a leading provider of professional audio solutions, supporting live events, touring productions, festivals, corporate events and installations across the UK and internationally. With a reputation built on technical expertise, exceptional service and long-standing industry relationships, the company works alongside some of the biggest names in live entertainment, delivering innovative audio solutions backed by a passionate and experienced team. This is an excellent opportunity for a commercially driven Salesperson to play a key role in expanding the company's customer base, developing new business opportunities and managing high-value sales projects within the professional audio industry. The Role: Develop new business opportunities across the live events, touring and entertainment sectors Build and manage long-term relationships with new and existing customers Manage the full sales process from lead generation through to order completion and after-sales support Prepare quotations, proposals and commercial documentation Maintain an active sales pipeline and report on sales performance and forecasts Provide technical product advice and recommend suitable audio solutions The Person: Experience in Business Development and Account Management Knowledge of Professional Audio Equipment Job reference: BBBH26265b We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The remuneration offered will be dependent on the extent of your experience, qualifications, and skillset. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
04/08/2026
Full time
Business Development Executive (Professional Audio) 50,000 - 60,000 ( 65,000 - 75,000 OTE) + Progression + Training + Remote Position + Commission + Company Tech Package + Birthday Off + Gym Membership + Company Benefits Hitchin Remote Position Are you an experienced Salesperson with a background in professional audio, live events or technical equipment sales, looking to join a respected industry specialist working with some of the UK's biggest productions and touring events? Do you enjoy developing new business, building long-term client relationships and managing technical sales projects from initial enquiry through to delivery? The company are a leading provider of professional audio solutions, supporting live events, touring productions, festivals, corporate events and installations across the UK and internationally. With a reputation built on technical expertise, exceptional service and long-standing industry relationships, the company works alongside some of the biggest names in live entertainment, delivering innovative audio solutions backed by a passionate and experienced team. This is an excellent opportunity for a commercially driven Salesperson to play a key role in expanding the company's customer base, developing new business opportunities and managing high-value sales projects within the professional audio industry. The Role: Develop new business opportunities across the live events, touring and entertainment sectors Build and manage long-term relationships with new and existing customers Manage the full sales process from lead generation through to order completion and after-sales support Prepare quotations, proposals and commercial documentation Maintain an active sales pipeline and report on sales performance and forecasts Provide technical product advice and recommend suitable audio solutions The Person: Experience in Business Development and Account Management Knowledge of Professional Audio Equipment Job reference: BBBH26265b We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The remuneration offered will be dependent on the extent of your experience, qualifications, and skillset. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
UC Architect CPS has successfully built one of the UK's Microsoft solutions practices. We are a long-established and highly respected Microsoft partner with an extensive portfolio of high-profile clients that continues to grow. Due to our continued growth, we are looking for a Unified Communications (Converged Communications) Architect who is experienced in defining, shaping and delivering Unified Communications solutions to our client base, ensuring time, cost and quality expectations are successfully achieved. The focus of the role is to provide technical leadership across customer engagements, ensuring that business challenges are fully understood and that proposed solutions deliver measurable outcomes. The successful candidate will combine deep technical expertise in Microsoft Teams Voice and Unified Communications technologies with the ability to shape service offerings, support revenue growth, and drive innovation across the CPS UC portfolio. The role extends beyond solution delivery and includes responsibility for developing new service propositions, supporting go to market activities, influencing technology strategy, and ensuring CPS remains at the forefront of Microsoft's Modern Work and Communications ecosystem. Specific Role Requirements A self-starter, keen to further develop both their personal and the company's knowledge and skillset, with a 'make it happen' attitude. Deliver a range of Unified Communications solutions to a broad client base, ensuring that technical strategy, adoption, long term sustainability and commercial awareness are considered throughout. Ensure clients are delighted by their experience when engaging with CPS. Ensure solutions are designed to the highest standard and exceed customer expectations. Broad knowledge of solution delivery patterns, architecture methodologies and project lifecycle management. Someone passionate about developing innovative services and propositions that help organisations modernise communications, collaboration and employee experience. Act as a recognised subject matter expert for Unified Communications technologies both internally and externally. CPS has clients across the UK and travel is required at times, with occasional overseas assignments. Our focus is on working from home and creating a sustainable travel plan with clients. Key Responsibilities Pre Sales, Delivery and Evangelism Design, build and demonstrate Unified Communications capabilities to prospective clients. Lead customer workshops, discovery sessions and strategic conversations with stakeholders from technical teams through to executive leadership. Gather and document business, functional and technical requirements. Produce current state assessments, strategic recommendations, roadmaps and target architectures. Create high quality solution designs capable of being handed over to delivery teams for successful implementation. Assist in writing compelling proposals, responses to tenders and statements of work. Estimate delivery effort and support solution costing activities. Provide technical leadership and governance throughout customer engagements. Ensure all customer facing deliverables meet CPS quality standards. Promote CPS as a recognised leader in Microsoft Unified Communications through blogs, webinars, events, conferences and customer engagements. Contribute to internal standards, methodologies and reusable assets to improve the consistency and quality of delivery. Service Proposition and Go to Market Development Lead the creation, development and evolution of the CPS Unified Communications service portfolio. Define and maintain service propositions covering areas such as Teams Phone, Direct Routing, Operator Connect, Teams Rooms, Contact Centres, telephony migrations, assessments, managed services and adoption programmes. Develop packaged offerings with clearly defined scope, deliverables, commercial models, assumptions and pricing structures. Work closely with Sales, Marketing and Delivery teams to develop go to market strategies and supporting collateral. Identify emerging Microsoft technologies, market trends and customer requirements, translating them into new service opportunities. Support pipeline development and business growth through technical sales engagement and opportunity qualification. Contribute to strategic partnerships with Microsoft and other technology vendors. Create repeatable delivery frameworks and best practice guidance that improve scalability and profitability across the practice. Technical Attributes Expert knowledge of Microsoft Teams Phone, Teams Rooms and the related Microsoft 365 Modern Work platform. Extensive experience designing and delivering enterprise voice transformation and telephony modernisation programmes. Deep expertise in Teams Direct Routing, Operator Connect, Calling Plans and PSTN connectivity architectures. Strong understanding of SIP, VoIP, voice networking, QoS and call flow design across enterprise environments. Experience designing and implementing Session Border Controller solutions, including AudioCodes and Ribbon platforms. Proven experience migrating organisations from legacy telephony and collaboration platforms including Skype for Business Server, Avaya, Mitel and Cisco Call Manager. Strong knowledge of contact centre technologies, including Anywhere365 and integration with Microsoft Teams. Experience with compliance recording and voice governance solutions, including Verint and related regulatory recording platforms. Broad understanding of Microsoft Entra ID, Active Directory, identity federation, authentication and access management technologies. Strong knowledge of Azure infrastructure, networking, PKI, security and supporting technologies required to deliver resilient UC architectures. Experience designing high availability, secure and scalable communications platforms across hybrid and cloud environments. Understanding of adoption, governance, operational readiness and managed service considerations for Unified Communications solutions. Awareness of emerging Microsoft communications technologies, AI powered voice and contact centre capabilities, and the broader Microsoft Modern Work ecosystem. Personal Attributes Personable and able to build strong relationships quickly with customers, colleagues and partners. Excellent interpersonal, customer care and stakeholder management skills. Strong written and verbal communication skills, with the ability to explain complex technical topics clearly to technical and non technical audiences. Confident facilitator who can lead workshops, service reviews, design discussions and executive level conversations. Confidence in own abilities, with the judgement to lead technical conversations and make clear recommendations. Imaginative problem solver with the ability to analyse complex issues, identify options and recommend practical solutions. Structured, organised and detail focused, with a strong appreciation of quality standards and internal governance. Able to work effectively as part of a team of specialists while also providing leadership, guidance and mentoring to others. Commercially aware, with the ability to recognise customer opportunities, support growth and balance technical quality with business outcomes. Fast assimilator of information, able to understand new technologies, customer environments and business challenges quickly. Resilient, appropriately persistent and comfortable managing difficult situations or challenging customer conversations. Strong drive for excellent customer service and delivering high quality outcomes for clients. Passionate about technology, innovation, continuous improvement and the development of scalable service propositions. Current at the time of writing. Subject to change. Benefits 9 Day Fortnight (compression of 10 working days into 9 to be able to not work every other Friday) PMI with Vitality Health Medical Cash Plan with Medicash Life Assurance (Death in Service) with YuLife Employee Assistance Programme 25 days holiday (plus all Public Holidays) - increasing to 26 days after 1 year, to 27 days after 2 years and to 28 days after 5 years Your birthday day off Access to Costco Membership Salary Sacrifice Scheme, applicable to: Workplace Pension Employer contribution is currently 5.5% of qualifying salary (above legislated minimum and will increase if we achieve certain business targets) Employee contribution is 4% of qualifying salary (legislated minimum but you can elect to increase) EV Car Schemes Discounted Gym Membership Cycle Schemes Home & Tech discounts for IKEA and Curry PC World Holiday Exchange Scheme: buy up to 10 additional day per year and sell up to 5. In addition, these are just some of our cultural benefits Quarterly and annual star performer awards - voted for by your peers and colleagues Spot Awards of £25 and up, to instantly recognise excellence in you and your colleagues Annual professional and personal training budget to support your PDP Career Development Frameworks . click apply for full job details
04/08/2026
Full time
UC Architect CPS has successfully built one of the UK's Microsoft solutions practices. We are a long-established and highly respected Microsoft partner with an extensive portfolio of high-profile clients that continues to grow. Due to our continued growth, we are looking for a Unified Communications (Converged Communications) Architect who is experienced in defining, shaping and delivering Unified Communications solutions to our client base, ensuring time, cost and quality expectations are successfully achieved. The focus of the role is to provide technical leadership across customer engagements, ensuring that business challenges are fully understood and that proposed solutions deliver measurable outcomes. The successful candidate will combine deep technical expertise in Microsoft Teams Voice and Unified Communications technologies with the ability to shape service offerings, support revenue growth, and drive innovation across the CPS UC portfolio. The role extends beyond solution delivery and includes responsibility for developing new service propositions, supporting go to market activities, influencing technology strategy, and ensuring CPS remains at the forefront of Microsoft's Modern Work and Communications ecosystem. Specific Role Requirements A self-starter, keen to further develop both their personal and the company's knowledge and skillset, with a 'make it happen' attitude. Deliver a range of Unified Communications solutions to a broad client base, ensuring that technical strategy, adoption, long term sustainability and commercial awareness are considered throughout. Ensure clients are delighted by their experience when engaging with CPS. Ensure solutions are designed to the highest standard and exceed customer expectations. Broad knowledge of solution delivery patterns, architecture methodologies and project lifecycle management. Someone passionate about developing innovative services and propositions that help organisations modernise communications, collaboration and employee experience. Act as a recognised subject matter expert for Unified Communications technologies both internally and externally. CPS has clients across the UK and travel is required at times, with occasional overseas assignments. Our focus is on working from home and creating a sustainable travel plan with clients. Key Responsibilities Pre Sales, Delivery and Evangelism Design, build and demonstrate Unified Communications capabilities to prospective clients. Lead customer workshops, discovery sessions and strategic conversations with stakeholders from technical teams through to executive leadership. Gather and document business, functional and technical requirements. Produce current state assessments, strategic recommendations, roadmaps and target architectures. Create high quality solution designs capable of being handed over to delivery teams for successful implementation. Assist in writing compelling proposals, responses to tenders and statements of work. Estimate delivery effort and support solution costing activities. Provide technical leadership and governance throughout customer engagements. Ensure all customer facing deliverables meet CPS quality standards. Promote CPS as a recognised leader in Microsoft Unified Communications through blogs, webinars, events, conferences and customer engagements. Contribute to internal standards, methodologies and reusable assets to improve the consistency and quality of delivery. Service Proposition and Go to Market Development Lead the creation, development and evolution of the CPS Unified Communications service portfolio. Define and maintain service propositions covering areas such as Teams Phone, Direct Routing, Operator Connect, Teams Rooms, Contact Centres, telephony migrations, assessments, managed services and adoption programmes. Develop packaged offerings with clearly defined scope, deliverables, commercial models, assumptions and pricing structures. Work closely with Sales, Marketing and Delivery teams to develop go to market strategies and supporting collateral. Identify emerging Microsoft technologies, market trends and customer requirements, translating them into new service opportunities. Support pipeline development and business growth through technical sales engagement and opportunity qualification. Contribute to strategic partnerships with Microsoft and other technology vendors. Create repeatable delivery frameworks and best practice guidance that improve scalability and profitability across the practice. Technical Attributes Expert knowledge of Microsoft Teams Phone, Teams Rooms and the related Microsoft 365 Modern Work platform. Extensive experience designing and delivering enterprise voice transformation and telephony modernisation programmes. Deep expertise in Teams Direct Routing, Operator Connect, Calling Plans and PSTN connectivity architectures. Strong understanding of SIP, VoIP, voice networking, QoS and call flow design across enterprise environments. Experience designing and implementing Session Border Controller solutions, including AudioCodes and Ribbon platforms. Proven experience migrating organisations from legacy telephony and collaboration platforms including Skype for Business Server, Avaya, Mitel and Cisco Call Manager. Strong knowledge of contact centre technologies, including Anywhere365 and integration with Microsoft Teams. Experience with compliance recording and voice governance solutions, including Verint and related regulatory recording platforms. Broad understanding of Microsoft Entra ID, Active Directory, identity federation, authentication and access management technologies. Strong knowledge of Azure infrastructure, networking, PKI, security and supporting technologies required to deliver resilient UC architectures. Experience designing high availability, secure and scalable communications platforms across hybrid and cloud environments. Understanding of adoption, governance, operational readiness and managed service considerations for Unified Communications solutions. Awareness of emerging Microsoft communications technologies, AI powered voice and contact centre capabilities, and the broader Microsoft Modern Work ecosystem. Personal Attributes Personable and able to build strong relationships quickly with customers, colleagues and partners. Excellent interpersonal, customer care and stakeholder management skills. Strong written and verbal communication skills, with the ability to explain complex technical topics clearly to technical and non technical audiences. Confident facilitator who can lead workshops, service reviews, design discussions and executive level conversations. Confidence in own abilities, with the judgement to lead technical conversations and make clear recommendations. Imaginative problem solver with the ability to analyse complex issues, identify options and recommend practical solutions. Structured, organised and detail focused, with a strong appreciation of quality standards and internal governance. Able to work effectively as part of a team of specialists while also providing leadership, guidance and mentoring to others. Commercially aware, with the ability to recognise customer opportunities, support growth and balance technical quality with business outcomes. Fast assimilator of information, able to understand new technologies, customer environments and business challenges quickly. Resilient, appropriately persistent and comfortable managing difficult situations or challenging customer conversations. Strong drive for excellent customer service and delivering high quality outcomes for clients. Passionate about technology, innovation, continuous improvement and the development of scalable service propositions. Current at the time of writing. Subject to change. Benefits 9 Day Fortnight (compression of 10 working days into 9 to be able to not work every other Friday) PMI with Vitality Health Medical Cash Plan with Medicash Life Assurance (Death in Service) with YuLife Employee Assistance Programme 25 days holiday (plus all Public Holidays) - increasing to 26 days after 1 year, to 27 days after 2 years and to 28 days after 5 years Your birthday day off Access to Costco Membership Salary Sacrifice Scheme, applicable to: Workplace Pension Employer contribution is currently 5.5% of qualifying salary (above legislated minimum and will increase if we achieve certain business targets) Employee contribution is 4% of qualifying salary (legislated minimum but you can elect to increase) EV Car Schemes Discounted Gym Membership Cycle Schemes Home & Tech discounts for IKEA and Curry PC World Holiday Exchange Scheme: buy up to 10 additional day per year and sell up to 5. In addition, these are just some of our cultural benefits Quarterly and annual star performer awards - voted for by your peers and colleagues Spot Awards of £25 and up, to instantly recognise excellence in you and your colleagues Annual professional and personal training budget to support your PDP Career Development Frameworks . click apply for full job details
Overview QSC is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS, our innovative full stack audio, video and control platform, unifies data, devices and a cloud-first architecture, empowering organizations to deliver transformative AV experiences across built spaces. Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences. Atrius, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of connecting the edge with the cloud using disruptive technologies that leverage data interoperability. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at . To strengthen our team in our UK Office, we are looking for a full-time:Business Development Manager (Higher Education) (m/w/d) Responsibilities In this role, you will be responsible for driving the adoption and success of Q-SYS solutions within the education sector through agreed business plans. Your Role Design and implement, in collaboration with Sales Director UK&I, a strategic business plan that expands Q-SYS market share within the agreed market vertical and targeted accounts. Identify, qualify, and develop new business opportunities within Higher Education institutions across the UK & Ireland. Drive designed-in status by getting Q-SYS specified as the basis of design early in the estates capital and technology planning cycle and develop routes to market through HE procurement frameworks and consortia to position Q-SYS for compliant purchase. Build and maintain relationships with key university stakeholders including IT Directors, AV Managers, Learning Technology teams, Estates teams, Procurement teams, and Executive Leadership. Conduct an agreed number of customer engagements per week through face-to-face meetings, video calls, presentations, workshops, or discovery sessions. Work collaboratively with channel partners, consultants, and internal Q-SYS resources to develop and progress opportunities through the sales cycle. Maintain and develop the company CRM database, ensuring all opportunities and pipeline activities are accurately recorded and managed. Plan, coordinate, and execute Higher Education-focused marketing and demand-generation activities in partnership with internal stakeholders. Represent Q-SYS at trade shows, conferences, and industry events including, but not limited to, ISE, SCHOMS, LTSMG, and other relevant trade events. Provide regular business updates, pipeline reviews, market feedback, and management reporting to the Sales Director UK & Ireland. Qualifications Your Profile Education to degree level or qualification in an industry relevant field is preferred Excellent interpersonal skills with the ability to form strong working relationships quickly Well organised to manage conflicting priorities Natural intellect with a prominent level of emotional intelligence Highly motivated and results oriented - driven to succeed Excellent engaging presentation skills Confident with excellent influencing skills Professionally presented with natural gravitas Excellent communication skills (both verbal and written) General Skills & Experience Must have proven consultative sales experience Experience in proposing audio visual or IT infrastructure services is vital Proven experience within Education audio visual sector Demonstration of an understanding of indirect sales channels is desirable Experience with Salesforce CRM sales forecasting and tracking (or equivalent CRM) is desirable Commercially astute with the ability to understand a complex system proposition. Proven record of accomplishment of strong quota achievement Proven expertise managing complex sales cycle within a consultative sales methodology Sold services not exclusively based on hardware We Offer A diverse role in a highly successful international company Collaborative and inclusive work environment. Exposure to cutting-edge technologies and projects An engaged and culturally diverse environment driven by shared and strong values Long-term prospects, and career opportunities
03/08/2026
Full time
Overview QSC is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS, our innovative full stack audio, video and control platform, unifies data, devices and a cloud-first architecture, empowering organizations to deliver transformative AV experiences across built spaces. Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences. Atrius, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of connecting the edge with the cloud using disruptive technologies that leverage data interoperability. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at . To strengthen our team in our UK Office, we are looking for a full-time:Business Development Manager (Higher Education) (m/w/d) Responsibilities In this role, you will be responsible for driving the adoption and success of Q-SYS solutions within the education sector through agreed business plans. Your Role Design and implement, in collaboration with Sales Director UK&I, a strategic business plan that expands Q-SYS market share within the agreed market vertical and targeted accounts. Identify, qualify, and develop new business opportunities within Higher Education institutions across the UK & Ireland. Drive designed-in status by getting Q-SYS specified as the basis of design early in the estates capital and technology planning cycle and develop routes to market through HE procurement frameworks and consortia to position Q-SYS for compliant purchase. Build and maintain relationships with key university stakeholders including IT Directors, AV Managers, Learning Technology teams, Estates teams, Procurement teams, and Executive Leadership. Conduct an agreed number of customer engagements per week through face-to-face meetings, video calls, presentations, workshops, or discovery sessions. Work collaboratively with channel partners, consultants, and internal Q-SYS resources to develop and progress opportunities through the sales cycle. Maintain and develop the company CRM database, ensuring all opportunities and pipeline activities are accurately recorded and managed. Plan, coordinate, and execute Higher Education-focused marketing and demand-generation activities in partnership with internal stakeholders. Represent Q-SYS at trade shows, conferences, and industry events including, but not limited to, ISE, SCHOMS, LTSMG, and other relevant trade events. Provide regular business updates, pipeline reviews, market feedback, and management reporting to the Sales Director UK & Ireland. Qualifications Your Profile Education to degree level or qualification in an industry relevant field is preferred Excellent interpersonal skills with the ability to form strong working relationships quickly Well organised to manage conflicting priorities Natural intellect with a prominent level of emotional intelligence Highly motivated and results oriented - driven to succeed Excellent engaging presentation skills Confident with excellent influencing skills Professionally presented with natural gravitas Excellent communication skills (both verbal and written) General Skills & Experience Must have proven consultative sales experience Experience in proposing audio visual or IT infrastructure services is vital Proven experience within Education audio visual sector Demonstration of an understanding of indirect sales channels is desirable Experience with Salesforce CRM sales forecasting and tracking (or equivalent CRM) is desirable Commercially astute with the ability to understand a complex system proposition. Proven record of accomplishment of strong quota achievement Proven expertise managing complex sales cycle within a consultative sales methodology Sold services not exclusively based on hardware We Offer A diverse role in a highly successful international company Collaborative and inclusive work environment. Exposure to cutting-edge technologies and projects An engaged and culturally diverse environment driven by shared and strong values Long-term prospects, and career opportunities
As a Service Desk Agent in London, you will join Thames Water's award-winning team, acting as the primary contact for IT incidents and service requests. You'll support colleagues and contractors via phone, email, self-service, and face to face at Digital Drop in Clinics. Responsibilities include fixing laptop and Microsoft 365 issues, supporting meeting rooms, and setting up devices on site. You will also contribute to improving smarter, automated, and self service solutions. This full time role offers a competitive salary up to £38,000 per annum. Key skills include strong communication, problem solving, and technical proficiency in common IT systems. What you'll be doing as a Service Desk Agent Act as the first point of contact for IT incidents and service requests. Provide high quality IT support to senior leaders and executive stakeholders, delivering a professional and responsive service both remotely and face to face. Log, track, and manage tickets accurately using ServiceNow. Provide 1st and 2nd line support for hardware, software, and access issues. Support Microsoft 365, Windows10/11, laptops, mobile devices, printers, and meeting room technology. Help resolve issues relating to Azure Active Directory, multi factor authentication, self service password reset, and BitLocker. Deliver face to face support through Digital Drop in Clinics, site visits, and roadshows. Carry out basic site support activities, including daily walk around checks and meeting room support. Work closely with Incident Management and Request Fulfilment teams to improve resolution quality and speed. Take ownership of issues and keep users updated throughout the lifecycle of their request. Contribute ideas to improve service, increase first time fixes, and enhance the user experience. Base location: Camelford House, 89 Albert Embankment, London SE17TP. This role includes supporting users across Thames Water locations, including Reading, through site visits, Digital Drop in Clinics, and roadshows. What you should bring to the role Experience supporting users in an IT service desk or technical support environment. Strong customer service skills with a focus on delivering a positive user experience. Confidence working with Microsoft365 and Windows operating systems. Ability to troubleshoot hardware, software, and access issues. Experience using a service management tool (such as ServiceNow or similar). Clear communication skills, able to explain technical issues in a simple and helpful way. Good organisation skills with the ability to manage multiple priorities. A proactive mindset, taking ownership and seeing issues through to resolution. A collaborative approach and willingness to share knowledge with the team. The essential criteria to help you succeed in this role is Experience in an IT support or service desk environment. Strong customer service and communication skills, with the confidence to support stakeholders at all levels, including senior leaders. Strong understanding of Microsoft Windows and Microsoft365. Ability to troubleshoot common IT issues across hardware, software, and user access. Experience using an IT service management tool (e.g. ServiceNow or similar). Ability to prioritise workload and work effectively in a fast paced environment. Extra qualities that would be a great fit for our team ITIL Foundation certification or awareness of IT service management principles. Experience supporting Azure Active Directory, multi factor authentication, and self service password reset tools. Familiarity with Intune or System Centre Configuration Manager. Experience supporting meeting room or audio visual technology. Experience working in a large, complex organisation. What's in it for you Competitive salary up to £38,000 per annum depending on experience. Annual Leave: 24 days holiday per year increasing to 28 with length of service (plus bank holidays). Performance related pay plan linked to company performance. Generous pension scheme through AON. Access to a wide range of health and wellbeing benefits including physiotherapy, counselling, Cycle to Work scheme, shopping discounts, and life assurance. Learning and development opportunities within a large digital and technology function. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment). Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values. Working at Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
30/07/2026
Full time
As a Service Desk Agent in London, you will join Thames Water's award-winning team, acting as the primary contact for IT incidents and service requests. You'll support colleagues and contractors via phone, email, self-service, and face to face at Digital Drop in Clinics. Responsibilities include fixing laptop and Microsoft 365 issues, supporting meeting rooms, and setting up devices on site. You will also contribute to improving smarter, automated, and self service solutions. This full time role offers a competitive salary up to £38,000 per annum. Key skills include strong communication, problem solving, and technical proficiency in common IT systems. What you'll be doing as a Service Desk Agent Act as the first point of contact for IT incidents and service requests. Provide high quality IT support to senior leaders and executive stakeholders, delivering a professional and responsive service both remotely and face to face. Log, track, and manage tickets accurately using ServiceNow. Provide 1st and 2nd line support for hardware, software, and access issues. Support Microsoft 365, Windows10/11, laptops, mobile devices, printers, and meeting room technology. Help resolve issues relating to Azure Active Directory, multi factor authentication, self service password reset, and BitLocker. Deliver face to face support through Digital Drop in Clinics, site visits, and roadshows. Carry out basic site support activities, including daily walk around checks and meeting room support. Work closely with Incident Management and Request Fulfilment teams to improve resolution quality and speed. Take ownership of issues and keep users updated throughout the lifecycle of their request. Contribute ideas to improve service, increase first time fixes, and enhance the user experience. Base location: Camelford House, 89 Albert Embankment, London SE17TP. This role includes supporting users across Thames Water locations, including Reading, through site visits, Digital Drop in Clinics, and roadshows. What you should bring to the role Experience supporting users in an IT service desk or technical support environment. Strong customer service skills with a focus on delivering a positive user experience. Confidence working with Microsoft365 and Windows operating systems. Ability to troubleshoot hardware, software, and access issues. Experience using a service management tool (such as ServiceNow or similar). Clear communication skills, able to explain technical issues in a simple and helpful way. Good organisation skills with the ability to manage multiple priorities. A proactive mindset, taking ownership and seeing issues through to resolution. A collaborative approach and willingness to share knowledge with the team. The essential criteria to help you succeed in this role is Experience in an IT support or service desk environment. Strong customer service and communication skills, with the confidence to support stakeholders at all levels, including senior leaders. Strong understanding of Microsoft Windows and Microsoft365. Ability to troubleshoot common IT issues across hardware, software, and user access. Experience using an IT service management tool (e.g. ServiceNow or similar). Ability to prioritise workload and work effectively in a fast paced environment. Extra qualities that would be a great fit for our team ITIL Foundation certification or awareness of IT service management principles. Experience supporting Azure Active Directory, multi factor authentication, and self service password reset tools. Familiarity with Intune or System Centre Configuration Manager. Experience supporting meeting room or audio visual technology. Experience working in a large, complex organisation. What's in it for you Competitive salary up to £38,000 per annum depending on experience. Annual Leave: 24 days holiday per year increasing to 28 with length of service (plus bank holidays). Performance related pay plan linked to company performance. Generous pension scheme through AON. Access to a wide range of health and wellbeing benefits including physiotherapy, counselling, Cycle to Work scheme, shopping discounts, and life assurance. Learning and development opportunities within a large digital and technology function. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment). Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values. Working at Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Role Overview proAV is a leading global audio-visual integrator, providing AV and event services across a wide range of client partnerships. We are looking for an experienced Senior AV Technician to lead the day-to-day AV service at a key client site in Birmingham. As the sole onsite technician and proAV's primary representative, you will combine hands-on technical support with meeting and event support, proactive room checks and coordination of specialist proAV teams. This is an autonomous, client-facing role for someone who takes ownership, builds trusted relationships and wants to help shape a new managed AV service. Key Responsibilities Customer Experience & Service Ownership Act as proAV's primary onsite representative and first point of contact for AV-related matters. Deliver a professional, responsive service and build trusted relationships with client stakeholders. Own service issues from first report through to resolution, keeping users and the AV Manager updated. Understand how the client uses its spaces and technology and anticipate future requirements where possible. Technical Support & Operational Assurance Provide first and second line support across the AV and Unified Communications estate, including Microsoft Teams Rooms, presentation systems and digital signage. Troubleshoot technical faults and resolve them independently or escalate with clear information to specialist teams. Assist users with meeting room technology, connectivity and presentation requirements. Complete daily checks of priority rooms and scheduled assurance checks across the wider AV estate. Monitor equipment condition, recurring faults and operational risks, coordinating remedial support where required. Record incidents, service requests and resolutions accurately and maintain current room and service documentation. Meeting & Event Support Support executive meetings, town halls, hybrid events, livestreams and internal broadcasts. Prepare and test rooms and support rehearsals ahead of important meetings and events. Work with client stakeholders, Events teams and third-party suppliers to ensure successful delivery. Service Coordination & Improvement Coordinate Engineering, Projects and Events resources, including specialist support visits. Prioritise work according to business impact and maintain ownership until it is completed. Produce monthly service reports and communicate risks, trends and operational updates. Identify and support service improvements, technology refreshes and project activity. Health, Safety & Compliance Work safely and comply with all client and proAV Health & Safety policies and onsite procedures. Follow all information security, cyber security and data protection requirements. Person Specification Essential Experience & Skills At least three years' experience in a corporate AV support environment. Strong first and second line AV fault-finding and troubleshooting skills. Experience supporting Microsoft Teams Rooms, Unified Communications and common audio, video, display and presentation technologies. Experience supporting corporate meetings, presentations and events, ideally including hybrid or broadcast environments. Confidence working independently in a client-facing environment. Excellent customer service, communication and stakeholder-management skills. Ability to manage competing priorities and recognise when specialist escalation is required. Desirable Skills Experience working within a managed service environment. CTS certification or a similar industry qualification. Knowledge of Crestron, Extron, Q-SYS, Biamp, Cisco or comparable AV technologies, together with a basic understanding of AV networking About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
29/07/2026
Full time
Role Overview proAV is a leading global audio-visual integrator, providing AV and event services across a wide range of client partnerships. We are looking for an experienced Senior AV Technician to lead the day-to-day AV service at a key client site in Birmingham. As the sole onsite technician and proAV's primary representative, you will combine hands-on technical support with meeting and event support, proactive room checks and coordination of specialist proAV teams. This is an autonomous, client-facing role for someone who takes ownership, builds trusted relationships and wants to help shape a new managed AV service. Key Responsibilities Customer Experience & Service Ownership Act as proAV's primary onsite representative and first point of contact for AV-related matters. Deliver a professional, responsive service and build trusted relationships with client stakeholders. Own service issues from first report through to resolution, keeping users and the AV Manager updated. Understand how the client uses its spaces and technology and anticipate future requirements where possible. Technical Support & Operational Assurance Provide first and second line support across the AV and Unified Communications estate, including Microsoft Teams Rooms, presentation systems and digital signage. Troubleshoot technical faults and resolve them independently or escalate with clear information to specialist teams. Assist users with meeting room technology, connectivity and presentation requirements. Complete daily checks of priority rooms and scheduled assurance checks across the wider AV estate. Monitor equipment condition, recurring faults and operational risks, coordinating remedial support where required. Record incidents, service requests and resolutions accurately and maintain current room and service documentation. Meeting & Event Support Support executive meetings, town halls, hybrid events, livestreams and internal broadcasts. Prepare and test rooms and support rehearsals ahead of important meetings and events. Work with client stakeholders, Events teams and third-party suppliers to ensure successful delivery. Service Coordination & Improvement Coordinate Engineering, Projects and Events resources, including specialist support visits. Prioritise work according to business impact and maintain ownership until it is completed. Produce monthly service reports and communicate risks, trends and operational updates. Identify and support service improvements, technology refreshes and project activity. Health, Safety & Compliance Work safely and comply with all client and proAV Health & Safety policies and onsite procedures. Follow all information security, cyber security and data protection requirements. Person Specification Essential Experience & Skills At least three years' experience in a corporate AV support environment. Strong first and second line AV fault-finding and troubleshooting skills. Experience supporting Microsoft Teams Rooms, Unified Communications and common audio, video, display and presentation technologies. Experience supporting corporate meetings, presentations and events, ideally including hybrid or broadcast environments. Confidence working independently in a client-facing environment. Excellent customer service, communication and stakeholder-management skills. Ability to manage competing priorities and recognise when specialist escalation is required. Desirable Skills Experience working within a managed service environment. CTS certification or a similar industry qualification. Knowledge of Crestron, Extron, Q-SYS, Biamp, Cisco or comparable AV technologies, together with a basic understanding of AV networking About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
As a Service Desk Agent at Thames Water, you'll be part of an award-winning team transforming how we deliver IT support across the business. You'll be the first friendly point of contact for colleagues and contractors, helping to resolve issues quickly so people can stay connected and productive. You'll support users across phone, email, self-service, and face-to-face at our Digital Drop-in Clinics. From fixing laptop and Microsoft 365 issues to supporting meeting rooms and setting up devices on site, you'll play a hands-on role in keeping Thames Water running smoothly. You'll also help us improve how we work by supporting smarter, more automated and self-service solutions. What you'll be doing as a Service Desk Agent Act as the first point of contact for IT incidents and service requests. Provide high-quality IT support to senior leaders and executive stakeholders, delivering a professional and responsive service both remotely and face-to-face. Log, track, and manage tickets accurately using ServiceNow. Provide 1st and 2nd line support for hardware, software, and access issues. Support Microsoft 365, Windows 10/11, laptops, mobile devices, printers, and meeting room technology. Help resolve issues relating to Azure Active Directory, multi-factor authentication, self-service password reset, and BitLocker. Deliver face-to-face support through Digital Drop-in Clinics, site visits, and roadshows. Carry out basic site support activities, including daily walkaround checks and meeting room support. Work closely with Incident Management and Request Fulfilment teams to improve resolution quality and speed. Take ownership of issues and keep users updated throughout the lifecycle of their request. Contribute ideas to improve service, increase first-time fixes, and enhance the user experience. Base location: Camelford House, 89 Albert Embankment, London SE1 7TP This role includes supporting users across Thames Water locations, including Reading, through site visits, Digital Drop-in Clinics, and roadshows. What you should bring to the role Experience supporting users in an IT service desk or technical support environment. Strong customer service skills with a focus on delivering a positive user experience. Confidence working with Microsoft 365 and Windows operating systems. Ability to troubleshoot hardware, software, and access issues. Experience using a service management tool. (such as ServiceNow or similar) Clear communication skills, able to explain technical issues in a simple and helpful way. Good organisation skills with the ability to manage multiple priorities. A proactive mindset, taking ownership and seeing issues through to resolution. A collaborative approach and willingness to share knowledge with the team. The essential criteria to help you succeed in this role is: Experience in an IT support or service desk environment. Strong customer service and communication skills, with the confidence to support stakeholders at all levels, including senior leaders. Strong understanding of Microsoft Windows and Microsoft 365. Ability to troubleshoot common IT issues across hardware, software, and user access. Experience using an IT service management tool. (e.g. ServiceNow or similar) Ability to prioritise workload and work effectively in a fast-paced environment. Extra qualities that would be a great fit for our team: ITIL Foundation certification or awareness of IT service management principles. Experience supporting Azure Active Directory, multi-factor authentication, and self-service password reset tools. Familiarity with Intune or System Centre Configuration Manager. Experience supporting meeting room or audio-visual technology. Experience working in a large, complex organisation. What's in it for you? Competitive salary up to £38,000 per annum depending on experience. Annual Leave: 24 days holiday per year increasing to 28 with length of service. (plus bank holidays) Performance-related pay plan linked to company performance. Generous pension scheme through AON. Access to a wide range of health and wellbeing benefits including physiotherapy, counselling, Cycle to Work scheme, shopping discounts, and life assurance. Learning and development opportunities within a large digital and technology function. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
28/07/2026
Full time
As a Service Desk Agent at Thames Water, you'll be part of an award-winning team transforming how we deliver IT support across the business. You'll be the first friendly point of contact for colleagues and contractors, helping to resolve issues quickly so people can stay connected and productive. You'll support users across phone, email, self-service, and face-to-face at our Digital Drop-in Clinics. From fixing laptop and Microsoft 365 issues to supporting meeting rooms and setting up devices on site, you'll play a hands-on role in keeping Thames Water running smoothly. You'll also help us improve how we work by supporting smarter, more automated and self-service solutions. What you'll be doing as a Service Desk Agent Act as the first point of contact for IT incidents and service requests. Provide high-quality IT support to senior leaders and executive stakeholders, delivering a professional and responsive service both remotely and face-to-face. Log, track, and manage tickets accurately using ServiceNow. Provide 1st and 2nd line support for hardware, software, and access issues. Support Microsoft 365, Windows 10/11, laptops, mobile devices, printers, and meeting room technology. Help resolve issues relating to Azure Active Directory, multi-factor authentication, self-service password reset, and BitLocker. Deliver face-to-face support through Digital Drop-in Clinics, site visits, and roadshows. Carry out basic site support activities, including daily walkaround checks and meeting room support. Work closely with Incident Management and Request Fulfilment teams to improve resolution quality and speed. Take ownership of issues and keep users updated throughout the lifecycle of their request. Contribute ideas to improve service, increase first-time fixes, and enhance the user experience. Base location: Camelford House, 89 Albert Embankment, London SE1 7TP This role includes supporting users across Thames Water locations, including Reading, through site visits, Digital Drop-in Clinics, and roadshows. What you should bring to the role Experience supporting users in an IT service desk or technical support environment. Strong customer service skills with a focus on delivering a positive user experience. Confidence working with Microsoft 365 and Windows operating systems. Ability to troubleshoot hardware, software, and access issues. Experience using a service management tool. (such as ServiceNow or similar) Clear communication skills, able to explain technical issues in a simple and helpful way. Good organisation skills with the ability to manage multiple priorities. A proactive mindset, taking ownership and seeing issues through to resolution. A collaborative approach and willingness to share knowledge with the team. The essential criteria to help you succeed in this role is: Experience in an IT support or service desk environment. Strong customer service and communication skills, with the confidence to support stakeholders at all levels, including senior leaders. Strong understanding of Microsoft Windows and Microsoft 365. Ability to troubleshoot common IT issues across hardware, software, and user access. Experience using an IT service management tool. (e.g. ServiceNow or similar) Ability to prioritise workload and work effectively in a fast-paced environment. Extra qualities that would be a great fit for our team: ITIL Foundation certification or awareness of IT service management principles. Experience supporting Azure Active Directory, multi-factor authentication, and self-service password reset tools. Familiarity with Intune or System Centre Configuration Manager. Experience supporting meeting room or audio-visual technology. Experience working in a large, complex organisation. What's in it for you? Competitive salary up to £38,000 per annum depending on experience. Annual Leave: 24 days holiday per year increasing to 28 with length of service. (plus bank holidays) Performance-related pay plan linked to company performance. Generous pension scheme through AON. Access to a wide range of health and wellbeing benefits including physiotherapy, counselling, Cycle to Work scheme, shopping discounts, and life assurance. Learning and development opportunities within a large digital and technology function. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
