Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just as importantly, they maintain the tech that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. And you could too. In an IT role at BDO, you'll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we'll give you the training and support you need to achieve whatever you put your mind to. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Reporting into the I T Architecture team , the purpose of this role is to lead in designing, planning , and delivering solutions in collaboration with our Innovation & Digi tal Office and the business streams . Some of these solutions will be derived from innovation ideas that are being generated with in the business. You'll w ork closely with other A rchitects , and Innovation Managers to ensure new solutions address a business problem whil st adhering to our architectural design and enterprise strategy . In order to accelerate time to market, you will utilise approaches such as buy before build and a rapid agile delivery . Using both minimum viable product and iterative principals the role is responsible in delivering solutions at speed into the business, utilising a 'cloud first' strategy. You must be both technically proficient and solution focussed, motivated by finding coherent and strategic solutions to complex business. You will have a track record of innovation and be able to demonstrate examples of using creativity and technical knowledge to achieve successful business outcomes through an engaging and consultative approach. In this role you'll : Be responsible for leading the design, and technical delivery of prototypes and digital products within an agile squad . Participate in the discovery of new opportunities, turning problems statements into business outcome dri ven technical proposals. Solve problems using creative approaches and emerging technologies. Be comfortable learning, and becoming a subject matter expert within, an assigned business domain. Collaborate with Enterprise Architects, Integration Architects and Cloud Architects to build coherent systems within our IT environments. Work alongside Business Analysts and UX Designers supporting the gathering and validating of requirements, user journeys and user experience . Contribute to the growth of the IT Architecture function and its practices , ensuring that Architecture is, and is recognised as, a valuable asset to BDO. Contribute and adhere to technical , delivery , and service governance standards whilst designing solutions. Adhere to change processes and produce high quality technical documentation . You'll be someone with: Exceptional verbal and written communication, including presentation skills. Able to communicate to stakeholders at all levels of the organisation and 3rd parties . Experience working with the following technologies: JavaScript, React, C# . NET , Python, SQL, APIs , Azure, Power Platform, SaaS , PaaS , IaC . Exposure to and understanding of emerging technologies e.g. AI, LLMs, Machine Learning, NLP , MCP etc . Experience in architecture and software development methodologies , and design techniques e.g. Agile, C4, UML , TOGAF , Microsoft Well-Architected Framework , design patterns . Experience using modern tools in support of delivery: e.g. Azure DevOps, LeanIX , Lucidchart , Figma, Balsamiq, M365. Excellent understanding of public cloud hosted infrastructure and application integrations. Experience in building Minimal Viable Products (MVP) and working with product teams. Experience evaluating and working with SaaS products. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
08/12/2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just as importantly, they maintain the tech that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. And you could too. In an IT role at BDO, you'll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we'll give you the training and support you need to achieve whatever you put your mind to. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Reporting into the I T Architecture team , the purpose of this role is to lead in designing, planning , and delivering solutions in collaboration with our Innovation & Digi tal Office and the business streams . Some of these solutions will be derived from innovation ideas that are being generated with in the business. You'll w ork closely with other A rchitects , and Innovation Managers to ensure new solutions address a business problem whil st adhering to our architectural design and enterprise strategy . In order to accelerate time to market, you will utilise approaches such as buy before build and a rapid agile delivery . Using both minimum viable product and iterative principals the role is responsible in delivering solutions at speed into the business, utilising a 'cloud first' strategy. You must be both technically proficient and solution focussed, motivated by finding coherent and strategic solutions to complex business. You will have a track record of innovation and be able to demonstrate examples of using creativity and technical knowledge to achieve successful business outcomes through an engaging and consultative approach. In this role you'll : Be responsible for leading the design, and technical delivery of prototypes and digital products within an agile squad . Participate in the discovery of new opportunities, turning problems statements into business outcome dri ven technical proposals. Solve problems using creative approaches and emerging technologies. Be comfortable learning, and becoming a subject matter expert within, an assigned business domain. Collaborate with Enterprise Architects, Integration Architects and Cloud Architects to build coherent systems within our IT environments. Work alongside Business Analysts and UX Designers supporting the gathering and validating of requirements, user journeys and user experience . Contribute to the growth of the IT Architecture function and its practices , ensuring that Architecture is, and is recognised as, a valuable asset to BDO. Contribute and adhere to technical , delivery , and service governance standards whilst designing solutions. Adhere to change processes and produce high quality technical documentation . You'll be someone with: Exceptional verbal and written communication, including presentation skills. Able to communicate to stakeholders at all levels of the organisation and 3rd parties . Experience working with the following technologies: JavaScript, React, C# . NET , Python, SQL, APIs , Azure, Power Platform, SaaS , PaaS , IaC . Exposure to and understanding of emerging technologies e.g. AI, LLMs, Machine Learning, NLP , MCP etc . Experience in architecture and software development methodologies , and design techniques e.g. Agile, C4, UML , TOGAF , Microsoft Well-Architected Framework , design patterns . Experience using modern tools in support of delivery: e.g. Azure DevOps, LeanIX , Lucidchart , Figma, Balsamiq, M365. Excellent understanding of public cloud hosted infrastructure and application integrations. Experience in building Minimal Viable Products (MVP) and working with product teams. Experience evaluating and working with SaaS products. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just as importantly, they maintain the tech that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. And you could too. In an IT role at BDO, you'll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we'll give you the training and support you need to achieve whatever you put your mind to. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Reporting into the I T Architecture team , the purpose of this role is to lead in designing, planning , and delivering solutions in collaboration with our Innovation & Digi tal Office and the business streams . Some of these solutions will be derived from innovation ideas that are being generated with in the business. You'll w ork closely with other A rchitects , and Innovation Managers to ensure new solutions address a business problem whil st adhering to our architectural design and enterprise strategy . In order to accelerate time to market, you will utilise approaches such as buy before build and a rapid agile delivery . Using both minimum viable product and iterative principals the role is responsible in delivering solutions at speed into the business, utilising a 'cloud first' strategy. You must be both technically proficient and solution focussed, motivated by finding coherent and strategic solutions to complex business. You will have a track record of innovation and be able to demonstrate examples of using creativity and technical knowledge to achieve successful business outcomes through an engaging and consultative approach. In this role you'll : Be responsible for leading the design, and technical delivery of prototypes and digital products within an agile squad . Participate in the discovery of new opportunities, turning problems statements into business outcome dri ven technical proposals. Solve problems using creative approaches and emerging technologies. Be comfortable learning, and becoming a subject matter expert within, an assigned business domain. Collaborate with Enterprise Architects, Integration Architects and Cloud Architects to build coherent systems within our IT environments. Work alongside Business Analysts and UX Designers supporting the gathering and validating of requirements, user journeys and user experience . Contribute to the growth of the IT Architecture function and its practices , ensuring that Architecture is, and is recognised as, a valuable asset to BDO. Contribute and adhere to technical , delivery , and service governance standards whilst designing solutions. Adhere to change processes and produce high quality technical documentation . You'll be someone with: Exceptional verbal and written communication, including presentation skills. Able to communicate to stakeholders at all levels of the organisation and 3rd parties . Experience working with the following technologies: JavaScript, React, C# . NET , Python, SQL, APIs , Azure, Power Platform, SaaS , PaaS , IaC . Exposure to and understanding of emerging technologies e.g. AI, LLMs, Machine Learning, NLP , MCP etc . Experience in architecture and software development methodologies , and design techniques e.g. Agile, C4, UML , TOGAF , Microsoft Well-Architected Framework , design patterns . Experience using modern tools in support of delivery: e.g. Azure DevOps, LeanIX , Lucidchart , Figma, Balsamiq, M365. Excellent understanding of public cloud hosted infrastructure and application integrations. Experience in building Minimal Viable Products (MVP) and working with product teams. Experience evaluating and working with SaaS products. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
08/12/2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just as importantly, they maintain the tech that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. And you could too. In an IT role at BDO, you'll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we'll give you the training and support you need to achieve whatever you put your mind to. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Reporting into the I T Architecture team , the purpose of this role is to lead in designing, planning , and delivering solutions in collaboration with our Innovation & Digi tal Office and the business streams . Some of these solutions will be derived from innovation ideas that are being generated with in the business. You'll w ork closely with other A rchitects , and Innovation Managers to ensure new solutions address a business problem whil st adhering to our architectural design and enterprise strategy . In order to accelerate time to market, you will utilise approaches such as buy before build and a rapid agile delivery . Using both minimum viable product and iterative principals the role is responsible in delivering solutions at speed into the business, utilising a 'cloud first' strategy. You must be both technically proficient and solution focussed, motivated by finding coherent and strategic solutions to complex business. You will have a track record of innovation and be able to demonstrate examples of using creativity and technical knowledge to achieve successful business outcomes through an engaging and consultative approach. In this role you'll : Be responsible for leading the design, and technical delivery of prototypes and digital products within an agile squad . Participate in the discovery of new opportunities, turning problems statements into business outcome dri ven technical proposals. Solve problems using creative approaches and emerging technologies. Be comfortable learning, and becoming a subject matter expert within, an assigned business domain. Collaborate with Enterprise Architects, Integration Architects and Cloud Architects to build coherent systems within our IT environments. Work alongside Business Analysts and UX Designers supporting the gathering and validating of requirements, user journeys and user experience . Contribute to the growth of the IT Architecture function and its practices , ensuring that Architecture is, and is recognised as, a valuable asset to BDO. Contribute and adhere to technical , delivery , and service governance standards whilst designing solutions. Adhere to change processes and produce high quality technical documentation . You'll be someone with: Exceptional verbal and written communication, including presentation skills. Able to communicate to stakeholders at all levels of the organisation and 3rd parties . Experience working with the following technologies: JavaScript, React, C# . NET , Python, SQL, APIs , Azure, Power Platform, SaaS , PaaS , IaC . Exposure to and understanding of emerging technologies e.g. AI, LLMs, Machine Learning, NLP , MCP etc . Experience in architecture and software development methodologies , and design techniques e.g. Agile, C4, UML , TOGAF , Microsoft Well-Architected Framework , design patterns . Experience using modern tools in support of delivery: e.g. Azure DevOps, LeanIX , Lucidchart , Figma, Balsamiq, M365. Excellent understanding of public cloud hosted infrastructure and application integrations. Experience in building Minimal Viable Products (MVP) and working with product teams. Experience evaluating and working with SaaS products. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Business Analyst - EU VAT Compliance (Corporate Finance) Location: Glasgow / Hybrid - 2 days a week onsite in Glasgow city centre Contract: 3-6 months (extension likely) Day Rate: £400-£500 per day (Inside IR35) - potential room to flex for the right candidate Join a Global Finance Transformation Project We're looking for an experienced Business Analyst to play a key role in a major EU VAT compliance and system integration initiative. This is a fantastic opportunity to work on a high-impact project within Corporate Finance , focusing on Accounts Receivable (AR) and Accounts Payable (AP) processes. Important: This is not a Financial Services role, it wont suit a typical BA with banking or investment, must have proven record in AR and AP and demostrate knowledge in EU VAT. What You'll Do Gather and document requirements for VAT determination logic across AR/AP workflows. Identify inconsistencies in VAT code usage and naming conventions across EU entities. Collaborate with Tax, Finance, Procurement, and IT teams to standardize VAT processes. Work with ERP and integration teams to ensure accurate VAT data flow between systems (Infor M3, Basware, Salesforce). Support VAT reporting compliance for EU jurisdictions (e.g., Romania goods/services split, Italy VAT registers). Produce SOPs and training materials for finance teams. What We're Looking For Strong Business Analysis experience within Corporate Finance (AR/AP) environments. Proven knowledge of EU VAT compliance and related reporting requirements. Hands-on experience with ERP systems (Infor M3 preferred; SAP, Oracle, Dynamics also considered). Familiarity with AP automation tools (Basware, Coupa, Ariba) and CRM platforms (Salesforce). Excellent stakeholder engagement and documentation skills. Nice to Have Experience in multi-country VAT projects. Knowledge of integration tools (e.g., Boomi, MuleSoft) and reporting platforms (Power BI). So if the above sounds like you please send a copy of your latest CV for a confidential discussion. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
05/12/2025
Contractor
Business Analyst - EU VAT Compliance (Corporate Finance) Location: Glasgow / Hybrid - 2 days a week onsite in Glasgow city centre Contract: 3-6 months (extension likely) Day Rate: £400-£500 per day (Inside IR35) - potential room to flex for the right candidate Join a Global Finance Transformation Project We're looking for an experienced Business Analyst to play a key role in a major EU VAT compliance and system integration initiative. This is a fantastic opportunity to work on a high-impact project within Corporate Finance , focusing on Accounts Receivable (AR) and Accounts Payable (AP) processes. Important: This is not a Financial Services role, it wont suit a typical BA with banking or investment, must have proven record in AR and AP and demostrate knowledge in EU VAT. What You'll Do Gather and document requirements for VAT determination logic across AR/AP workflows. Identify inconsistencies in VAT code usage and naming conventions across EU entities. Collaborate with Tax, Finance, Procurement, and IT teams to standardize VAT processes. Work with ERP and integration teams to ensure accurate VAT data flow between systems (Infor M3, Basware, Salesforce). Support VAT reporting compliance for EU jurisdictions (e.g., Romania goods/services split, Italy VAT registers). Produce SOPs and training materials for finance teams. What We're Looking For Strong Business Analysis experience within Corporate Finance (AR/AP) environments. Proven knowledge of EU VAT compliance and related reporting requirements. Hands-on experience with ERP systems (Infor M3 preferred; SAP, Oracle, Dynamics also considered). Familiarity with AP automation tools (Basware, Coupa, Ariba) and CRM platforms (Salesforce). Excellent stakeholder engagement and documentation skills. Nice to Have Experience in multi-country VAT projects. Knowledge of integration tools (e.g., Boomi, MuleSoft) and reporting platforms (Power BI). So if the above sounds like you please send a copy of your latest CV for a confidential discussion. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
People Advisory Services (PAS) Managed Services - Service Delivery Lead - Senior Manager At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all Our Belfast office is a successful and growing one thanks to a large and varied client base ranging from multinational listed businesses to start ups, owner managed to private equity / entrepreneurial venture backed, covering various sectors. It is also the delivery hub for many of the managed services we deliver for UK and global clients meaning we can offer you the opportunity to gain experience of service delivery for a wide variety of clients and enhance your skills working with national and international businesses. The opportunity Our People Advisory Services managed services team are looking for a Service Delivery Lead to join our Belfast Office. The Service Delivery Lead is accountable for the successful running and day to day operation of our service delivery team supporting both the delivery of a managed service for an existing major client as well as being involved in the shaping of additional managed services for other clients. They are responsible for ensuring that we meet our reporting, service level agreement and KPI requirements under our contracts and will line manage a team of supervisors and analysts comprising the service delivery team. Responsibilities, Qualifications, Certifications - External Your key responsibilities Lead the delivery of an EY managed service for a key client Accountable for service level management, availability management, capacity management and cost management Responsible for ensuring these services meet requirements on an ongoing basis, collecting and sharing feedback from stakeholders and ensuring any necessary changes to deliverables are managed through the agreed change control process Ensures that the reputation of EY is upheld and that risk is effectively managed for EY and the client during the delivery of the contract Manages the Belfast-based EY team who are involved in the provision of these services Drive continuous improvement within our service delivery approach Contributing to the delivery solutioning during the sales process for service provision to additional clients Skills and attributes for success We are looking for a Service Delivery Lead who has significant service delivery experience in a fast-paced managed service environment. For this role, team management experience and a continuous improvement mindset are also a key requirement. To qualify for the role you must have Strong commercial acumen and previous experience of managing service delivery on contracts for managed services, taking into consideration risks, issues and how to ensure contractual obligations and quality of service delivery are met A practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions Strong management skills and the ability to facilitate and encourage collaboration amongst team members and motivate teams to maximise performance Strong stakeholder management skills A commitment to delivering exceptional client service Ideally, you'll also have Experience of delivering HR related services such as learning, education or workforce analytics Ability to identify, mitigate and manage areas of risk, carry out an effective review and consult appropriately within the firm Strong programme/project management skills and ability to deliver financial metrics Ability to solve problems creatively and pragmatically What we offer We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. Apply now. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
04/02/2022
Full time
People Advisory Services (PAS) Managed Services - Service Delivery Lead - Senior Manager At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all Our Belfast office is a successful and growing one thanks to a large and varied client base ranging from multinational listed businesses to start ups, owner managed to private equity / entrepreneurial venture backed, covering various sectors. It is also the delivery hub for many of the managed services we deliver for UK and global clients meaning we can offer you the opportunity to gain experience of service delivery for a wide variety of clients and enhance your skills working with national and international businesses. The opportunity Our People Advisory Services managed services team are looking for a Service Delivery Lead to join our Belfast Office. The Service Delivery Lead is accountable for the successful running and day to day operation of our service delivery team supporting both the delivery of a managed service for an existing major client as well as being involved in the shaping of additional managed services for other clients. They are responsible for ensuring that we meet our reporting, service level agreement and KPI requirements under our contracts and will line manage a team of supervisors and analysts comprising the service delivery team. Responsibilities, Qualifications, Certifications - External Your key responsibilities Lead the delivery of an EY managed service for a key client Accountable for service level management, availability management, capacity management and cost management Responsible for ensuring these services meet requirements on an ongoing basis, collecting and sharing feedback from stakeholders and ensuring any necessary changes to deliverables are managed through the agreed change control process Ensures that the reputation of EY is upheld and that risk is effectively managed for EY and the client during the delivery of the contract Manages the Belfast-based EY team who are involved in the provision of these services Drive continuous improvement within our service delivery approach Contributing to the delivery solutioning during the sales process for service provision to additional clients Skills and attributes for success We are looking for a Service Delivery Lead who has significant service delivery experience in a fast-paced managed service environment. For this role, team management experience and a continuous improvement mindset are also a key requirement. To qualify for the role you must have Strong commercial acumen and previous experience of managing service delivery on contracts for managed services, taking into consideration risks, issues and how to ensure contractual obligations and quality of service delivery are met A practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions Strong management skills and the ability to facilitate and encourage collaboration amongst team members and motivate teams to maximise performance Strong stakeholder management skills A commitment to delivering exceptional client service Ideally, you'll also have Experience of delivering HR related services such as learning, education or workforce analytics Ability to identify, mitigate and manage areas of risk, carry out an effective review and consult appropriately within the firm Strong programme/project management skills and ability to deliver financial metrics Ability to solve problems creatively and pragmatically What we offer We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. Apply now. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
Automated Test Developer - EY's Innovation Hive About our team It is our mission to transform the working lives of finance and tax professionals. We are responsible for the innovation and development of human-centric products within EY. Our approach is to prototype ideas, get feedback from our customers and scale the very best ideas. At the heart of our business is our people. Good people, supported by good internal practice, are the building blocks for making the impossible possible. We are looking for an Intermediate Automated Test Developer with a focus on automation that will help support us to build and release engaging, innovative applications, and bring them to market quickly. What you will do: Collaborate with developers, designers, analysts and product managers to ensure that quality is integrated into every stage of the development process. Engage in a wider quality assurance team to help improve quality across the whole of the Innovation Hive, supporting the introduction of new tools and working practices to improve testing and reduce time to delivery. Support the Quality Assurance Manager to help develop and maintain the automation test framework being used across the Innovation Hive. Work with other members of the Innovation Hive to help promote and drive the importance of testing as part of the software development lifecycle. Help build the knowledge base within the QA team to include other areas of testing such as performance testing, security testing, etc. You are: Curious - you like to understand why things are done the way they are, and how they could be continuously improved. Collaborative - you work well with others to develop a stronger outcome than achieved individually. You seize learning and knowledge sharing opportunities. Empathetic - you take the time to understand what drives other team members, what motivates them and how to achieve mutual objectives. Humble - you actively seek feedback and feel comfortable providing it to others. You are not overly influenced by organisational hierarchy. Reflective - you are comfortable re-evaluating your view when presented with contrasting facts and your opinions. Energetic - you are excited by what you do and you bring an enthusiasm to your job. Agile - you live and breathe agile development as a philosophy that guides your actions, but not as a process to rigidly follow, showing the ability to adapt and thrive in a constantly changing environment. What you definitely need: We are interested to hear from people with the right attitude for the job! That's naturally entrepreneurial people that feed on the energy of a thriving team. You'll need a balance of technical and analytical skills, a creative approach to work and strong communication skills. If you've got big ideas, as well as the confidence to voice them, this role is for you. To qualify for the role you must have: A work attitude that is curious, collaborative, empathetic, humble, reflective, energetic, and agile (see above). Proven experience working within an automated testing environment and hands on experience developing and implementing automated testing frameworks. Proven experience writing test scenarios and determining effective and efficient ways of testing applications. Experience with automated testing and BDD tools such as Selenium, Cucumber, Serenity BDD, etc. A pragmatic approach to quality with f lexibility in approach, willingness to adapt quickly and initiative when working in unstructured environments with limited supervision. Strong knowledge of software QA methodologies, tools and processes. A high level of drive and commitment to delivering high quality work. A structured approach to problem solving. Experience working in an Agile/Scrum development process, as well as supporting quality assurance as part of DevOps practices within the team.
04/02/2022
Full time
Automated Test Developer - EY's Innovation Hive About our team It is our mission to transform the working lives of finance and tax professionals. We are responsible for the innovation and development of human-centric products within EY. Our approach is to prototype ideas, get feedback from our customers and scale the very best ideas. At the heart of our business is our people. Good people, supported by good internal practice, are the building blocks for making the impossible possible. We are looking for an Intermediate Automated Test Developer with a focus on automation that will help support us to build and release engaging, innovative applications, and bring them to market quickly. What you will do: Collaborate with developers, designers, analysts and product managers to ensure that quality is integrated into every stage of the development process. Engage in a wider quality assurance team to help improve quality across the whole of the Innovation Hive, supporting the introduction of new tools and working practices to improve testing and reduce time to delivery. Support the Quality Assurance Manager to help develop and maintain the automation test framework being used across the Innovation Hive. Work with other members of the Innovation Hive to help promote and drive the importance of testing as part of the software development lifecycle. Help build the knowledge base within the QA team to include other areas of testing such as performance testing, security testing, etc. You are: Curious - you like to understand why things are done the way they are, and how they could be continuously improved. Collaborative - you work well with others to develop a stronger outcome than achieved individually. You seize learning and knowledge sharing opportunities. Empathetic - you take the time to understand what drives other team members, what motivates them and how to achieve mutual objectives. Humble - you actively seek feedback and feel comfortable providing it to others. You are not overly influenced by organisational hierarchy. Reflective - you are comfortable re-evaluating your view when presented with contrasting facts and your opinions. Energetic - you are excited by what you do and you bring an enthusiasm to your job. Agile - you live and breathe agile development as a philosophy that guides your actions, but not as a process to rigidly follow, showing the ability to adapt and thrive in a constantly changing environment. What you definitely need: We are interested to hear from people with the right attitude for the job! That's naturally entrepreneurial people that feed on the energy of a thriving team. You'll need a balance of technical and analytical skills, a creative approach to work and strong communication skills. If you've got big ideas, as well as the confidence to voice them, this role is for you. To qualify for the role you must have: A work attitude that is curious, collaborative, empathetic, humble, reflective, energetic, and agile (see above). Proven experience working within an automated testing environment and hands on experience developing and implementing automated testing frameworks. Proven experience writing test scenarios and determining effective and efficient ways of testing applications. Experience with automated testing and BDD tools such as Selenium, Cucumber, Serenity BDD, etc. A pragmatic approach to quality with f lexibility in approach, willingness to adapt quickly and initiative when working in unstructured environments with limited supervision. Strong knowledge of software QA methodologies, tools and processes. A high level of drive and commitment to delivering high quality work. A structured approach to problem solving. Experience working in an Agile/Scrum development process, as well as supporting quality assurance as part of DevOps practices within the team.
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all Our Belfast office is a successful and growing one thanks to a large and varied client base ranging from multinational listed businesses to start ups, owner managed to private equity / entrepreneurial venture backed, covering various sectors. It is also the delivery hub for many of the managed services we deliver for UK and global clients meaning we can offer you the opportunity to gain experience of service delivery for a wide variety of clients and enhance your skills working with national and international businesses. The opportunity Our People Advisory Services managed services team are looking for an MI and Reporting Analyst to join our Belfast Office. The MI and Reporting Analyst is responsible for making sure that MI, reporting and governance obligations under our managed services contracts are met. They are responsible for the preparation of external reporting to client stakeholders to report against our contractual obligations and key KPIs. They will be responsible for monitoring our MI/reporting requirements and tracking progress against them. They report to the Service Delivery Lead. Your key responsibilities Managing monthly contractual reporting and governance for internal and external stakeholders Managing financial analysis and reporting on service finances Actively tracking and monitoring progress against SLAs, especially those that incur financial penalties, providing status and risk reports to Service Delivery Leadership Working closely with the Learning Evaluation Analyst who coordinates the distribution and analysis of learning evaluation surveys on our learning managed services Contribute to continuous improvement within our service delivery approach, especially to reporting automation initiatives Skills and attributes for success We are looking for an MI and Reporting Analyst who has experience of MI and Reporting activities supporting delivery operations in a fast-paced environment such as a shared service centre, call centre, operational delivery centre or similar. For this role, strong analytical skills and good commercial acumen are also a key requirement. To qualify for the role you must have Strong analytical skills and previous experience in a reporting analyst capacity preparing MI and insights for internal and external stakeholders Experience of managing processes and resources to deliver great service to clients Strong organisational skills Good stakeholder management skills A commitment to delivering exceptional client service Experience of using business intelligence and reporting tools such as Microsoft PowerBI Ideally, you'll also have Experience of delivering HR related services such as learning and coaching, education or workforce analytics Ability to solve problems creatively and pragmatically Experience of design thinking and improving user experience What we offer We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. Apply now. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
01/02/2022
Full time
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all Our Belfast office is a successful and growing one thanks to a large and varied client base ranging from multinational listed businesses to start ups, owner managed to private equity / entrepreneurial venture backed, covering various sectors. It is also the delivery hub for many of the managed services we deliver for UK and global clients meaning we can offer you the opportunity to gain experience of service delivery for a wide variety of clients and enhance your skills working with national and international businesses. The opportunity Our People Advisory Services managed services team are looking for an MI and Reporting Analyst to join our Belfast Office. The MI and Reporting Analyst is responsible for making sure that MI, reporting and governance obligations under our managed services contracts are met. They are responsible for the preparation of external reporting to client stakeholders to report against our contractual obligations and key KPIs. They will be responsible for monitoring our MI/reporting requirements and tracking progress against them. They report to the Service Delivery Lead. Your key responsibilities Managing monthly contractual reporting and governance for internal and external stakeholders Managing financial analysis and reporting on service finances Actively tracking and monitoring progress against SLAs, especially those that incur financial penalties, providing status and risk reports to Service Delivery Leadership Working closely with the Learning Evaluation Analyst who coordinates the distribution and analysis of learning evaluation surveys on our learning managed services Contribute to continuous improvement within our service delivery approach, especially to reporting automation initiatives Skills and attributes for success We are looking for an MI and Reporting Analyst who has experience of MI and Reporting activities supporting delivery operations in a fast-paced environment such as a shared service centre, call centre, operational delivery centre or similar. For this role, strong analytical skills and good commercial acumen are also a key requirement. To qualify for the role you must have Strong analytical skills and previous experience in a reporting analyst capacity preparing MI and insights for internal and external stakeholders Experience of managing processes and resources to deliver great service to clients Strong organisational skills Good stakeholder management skills A commitment to delivering exceptional client service Experience of using business intelligence and reporting tools such as Microsoft PowerBI Ideally, you'll also have Experience of delivering HR related services such as learning and coaching, education or workforce analytics Ability to solve problems creatively and pragmatically Experience of design thinking and improving user experience What we offer We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. Apply now. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
1st Line Analyst
Leeds
6 Month Contract
ASAP Start - Subject to candidates` availability
Syntax Consultancy have excellent opportunities for 1st Line Analyst to be based in Leeds for a 6-month contract.
The successful candidate will have the following key skills and experience:
· Excellent communication skills
· Strong IT knowledge and experience in a phone-based role.
· Good keyboard skills
· Qualification or experience with ITIL v3
· Working with IS0270001/20000
· Backup Technologies - Veaam, DPM, CommVault etc.
· Active Directory, Network Servers, Microsoft SQL Server 2008, DHCP, DNS.
· Computer literate - user knowledge of Microsoft Excel, Outlook and Word.
· Organised and self-motivated
Responsibilities:
· Being the first point of contact for customers calling and answering general enquiries calls.
· Customer handling and problem solving
· Escalating calls to relevant teams/departments
· Logging calls and making bookings.
Next Steps...
Please email through a copy of your current CV for consideration stating your work availability, salary/rate expectations and a short paragraph explaining why you believe you are a strong match for this position.
If your experience matches the job requirements you will be contacted by a member of the Syntax team who will run through the full details with you and be happy to answer any questions you may have.
We do our very best to respond to all applications. However, due to high volumes of applications we regret it is not always possible to do this. Thank you for your understanding.
About Us...
Syntax Consultancy Ltd is a leading independent IT and Tech recruitment specialist.
We offer over three decades of experience in providing outstanding talent into clients throughout the UK & Europe, including the IT Consultancy, Government, Education, NHS, Software and Retail markets.
We specialise in supplying high-end Contract / Interim and Permanent IT, Digital and Technical professionals who make an immediate, positive impact, including...
- Developers / Programmers
- Project Managers / Programme Managers
- PMO Managers / PMO Support
- Business Analysts
- IT Architects
- Database Administrators (DBAs)
- Testers / Test Managers
- Infrastructure / Networking
- Business Intelligence (BI) / Data Warehousing
- IT Managers / Head of IT
As Syntax we pride ourselves on providing an outstanding service to our candidates and clients. We aim to make the recruitment process as positive and hassle-free as possible, whatever the final outcome.
Syntax Consultancy Ltd operates as an Employment Business and Recruitment Agency. Please visit our website to view our latest career opportunities
29/10/2018
1st Line Analyst
Leeds
6 Month Contract
ASAP Start - Subject to candidates` availability
Syntax Consultancy have excellent opportunities for 1st Line Analyst to be based in Leeds for a 6-month contract.
The successful candidate will have the following key skills and experience:
· Excellent communication skills
· Strong IT knowledge and experience in a phone-based role.
· Good keyboard skills
· Qualification or experience with ITIL v3
· Working with IS0270001/20000
· Backup Technologies - Veaam, DPM, CommVault etc.
· Active Directory, Network Servers, Microsoft SQL Server 2008, DHCP, DNS.
· Computer literate - user knowledge of Microsoft Excel, Outlook and Word.
· Organised and self-motivated
Responsibilities:
· Being the first point of contact for customers calling and answering general enquiries calls.
· Customer handling and problem solving
· Escalating calls to relevant teams/departments
· Logging calls and making bookings.
Next Steps...
Please email through a copy of your current CV for consideration stating your work availability, salary/rate expectations and a short paragraph explaining why you believe you are a strong match for this position.
If your experience matches the job requirements you will be contacted by a member of the Syntax team who will run through the full details with you and be happy to answer any questions you may have.
We do our very best to respond to all applications. However, due to high volumes of applications we regret it is not always possible to do this. Thank you for your understanding.
About Us...
Syntax Consultancy Ltd is a leading independent IT and Tech recruitment specialist.
We offer over three decades of experience in providing outstanding talent into clients throughout the UK & Europe, including the IT Consultancy, Government, Education, NHS, Software and Retail markets.
We specialise in supplying high-end Contract / Interim and Permanent IT, Digital and Technical professionals who make an immediate, positive impact, including...
- Developers / Programmers
- Project Managers / Programme Managers
- PMO Managers / PMO Support
- Business Analysts
- IT Architects
- Database Administrators (DBAs)
- Testers / Test Managers
- Infrastructure / Networking
- Business Intelligence (BI) / Data Warehousing
- IT Managers / Head of IT
As Syntax we pride ourselves on providing an outstanding service to our candidates and clients. We aim to make the recruitment process as positive and hassle-free as possible, whatever the final outcome.
Syntax Consultancy Ltd operates as an Employment Business and Recruitment Agency. Please visit our website to view our latest career opportunities
1st Line Analyst
Leeds
6 Month Contract
ASAP Start - Subject to candidates` availability
Syntax Consultancy have excellent opportunities for 1st Line Analyst to be based in Leeds for a 6-month contract.
The successful candidate will have the following key skills and experience:
· Excellent communication skills
· Strong IT knowledge and experience in a phone-based role.
· Good keyboard skills
· Qualification or experience with ITIL v3
· Working with IS0270001/20000
· Backup Technologies - Veaam, DPM, CommVault etc.
· Active Directory, Network Servers, Microsoft SQL Server 2008, DHCP, DNS.
· Computer literate - user knowledge of Microsoft Excel, Outlook and Word.
· Organised and self-motivated
Responsibilities:
· Being the first point of contact for customers calling and answering general enquiries calls.
· Customer handling and problem solving
· Escalating calls to relevant teams/departments
· Logging calls and making bookings.
Next Steps...
Please email through a copy of your current CV for consideration stating your work availability, salary/rate expectations and a short paragraph explaining why you believe you are a strong match for this position.
If your experience matches the job requirements you will be contacted by a member of the Syntax team who will run through the full details with you and be happy to answer any questions you may have.
We do our very best to respond to all applications. However, due to high volumes of applications we regret it is not always possible to do this. Thank you for your understanding.
About Us...
Syntax Consultancy Ltd is a leading independent IT and Tech recruitment specialist.
We offer over three decades of experience in providing outstanding talent into clients throughout the UK & Europe, including the IT Consultancy, Government, Education, NHS, Software and Retail markets.
We specialise in supplying high-end Contract / Interim and Permanent IT, Digital and Technical professionals who make an immediate, positive impact, including...
- Developers / Programmers
- Project Managers / Programme Managers
- PMO Managers / PMO Support
- Business Analysts
- IT Architects
- Database Administrators (DBAs)
- Testers / Test Managers
- Infrastructure / Networking
- Business Intelligence (BI) / Data Warehousing
- IT Managers / Head of IT
As Syntax we pride ourselves on providing an outstanding service to our candidates and clients. We aim to make the recruitment process as positive and hassle-free as possible, whatever the final outcome.
Syntax Consultancy Ltd operates as an Employment Business and Recruitment Agency. Please visit our website to view our latest career opportunities
29/10/2018
1st Line Analyst
Leeds
6 Month Contract
ASAP Start - Subject to candidates` availability
Syntax Consultancy have excellent opportunities for 1st Line Analyst to be based in Leeds for a 6-month contract.
The successful candidate will have the following key skills and experience:
· Excellent communication skills
· Strong IT knowledge and experience in a phone-based role.
· Good keyboard skills
· Qualification or experience with ITIL v3
· Working with IS0270001/20000
· Backup Technologies - Veaam, DPM, CommVault etc.
· Active Directory, Network Servers, Microsoft SQL Server 2008, DHCP, DNS.
· Computer literate - user knowledge of Microsoft Excel, Outlook and Word.
· Organised and self-motivated
Responsibilities:
· Being the first point of contact for customers calling and answering general enquiries calls.
· Customer handling and problem solving
· Escalating calls to relevant teams/departments
· Logging calls and making bookings.
Next Steps...
Please email through a copy of your current CV for consideration stating your work availability, salary/rate expectations and a short paragraph explaining why you believe you are a strong match for this position.
If your experience matches the job requirements you will be contacted by a member of the Syntax team who will run through the full details with you and be happy to answer any questions you may have.
We do our very best to respond to all applications. However, due to high volumes of applications we regret it is not always possible to do this. Thank you for your understanding.
About Us...
Syntax Consultancy Ltd is a leading independent IT and Tech recruitment specialist.
We offer over three decades of experience in providing outstanding talent into clients throughout the UK & Europe, including the IT Consultancy, Government, Education, NHS, Software and Retail markets.
We specialise in supplying high-end Contract / Interim and Permanent IT, Digital and Technical professionals who make an immediate, positive impact, including...
- Developers / Programmers
- Project Managers / Programme Managers
- PMO Managers / PMO Support
- Business Analysts
- IT Architects
- Database Administrators (DBAs)
- Testers / Test Managers
- Infrastructure / Networking
- Business Intelligence (BI) / Data Warehousing
- IT Managers / Head of IT
As Syntax we pride ourselves on providing an outstanding service to our candidates and clients. We aim to make the recruitment process as positive and hassle-free as possible, whatever the final outcome.
Syntax Consultancy Ltd operates as an Employment Business and Recruitment Agency. Please visit our website to view our latest career opportunities
