14 jobs found

Business Development Manager - LED, Digital Signage & Commercial AV UK Wide Travel Warrington HQ Base Up to 60,000 pa + Uncapped Commission The Opportunity We're working with an established technology business entering a strong new growth phase following integration into a larger group. This brings increased capability, stronger backing, and a clear focus on aggressive commercial expansion across LED, digital signage and AV solutions. They're now looking for a true new business hunter to drive growth across the UK. The Role This is a pure new business development role. You will be responsible for opening doors, building pipeline and winning new customers across multiple commercial sectors. You'll take ownership of the full sales cycle, from first contact through to close. What You'll Be Doing Building a strong new business pipeline from scratch Targeting end users, consultants, contractors and partners Selling LED display, signage and commercial AV solutions Managing full sales cycles from lead to close Working with technical teams to shape proposals Consistently delivering against revenue targets What We're Looking For 3+ years B2B sales experience Proven success in new business generation Experience in AV, LED, digital signage or smart technology preferred Strong ability to engage senior decision makers Self motivated with strong pipeline management skills Resilient hunter mindset with a drive to win What's On Offer Basic salary between 45,000 - 60,000 depending on experience Uncapped commission structure Strong backing from a larger group UK wide customer exposure Long term progression opportunities High autonomy and ownership of your patch INDAV

Job Title - Audio Visual Business Development Manager Location - London, Hybrid Salary - up to £70,000 Our client has been delivering cutting-edge smart building solutions that transform the built environment. They design, deliver, and support integrated technology projects that enhance user experience, sustainability, and long-term value while creating exciting career opportunities for our people. The Role We re seeking an ambitious Audio Visual Business Development Manager to drive growth across key sectors including commercial real estate, tenant fit-outs, co-working, hospitality, and life sciences . You ll own the full sales cycle from identifying opportunities and building client relationships to securing contracts and supporting seamless handover to delivery teams. This is a client-facing role where you ll act as a trusted advisor, positioning intelligent AV solutions that support workplace transformation, hybrid working, and wider smart building strategies. What You ll Do Lead AV sales strategy, building a strong pipeline and delivering revenue growth. Act as a trusted advisor to clients, presenting tailored AV and integrated solutions. Collaborate with design, engineering, and delivery teams on bids and proposals. Manage relationships with clients, partners, and vendors to ensure quality outcomes. Stay ahead of market trends and emerging AV technologies to shape our offerings. What We re Looking For Proven track record in AV and smart technology sales with strong commercial results. Deep understanding of AV platforms (Crestron, Q-SYS, Extron, Kramer, AMX, Atlona). Knowledge of video conferencing & collaboration tools (Teams Rooms, Zoom Rooms, Webex). Experience with IPTV, digital signage, DSP/audio platforms (Biamp, Bose, Yamaha). Confident communicator with the ability to engage C-suite clients and industry stakeholders. You ll help deliver landmark AV and smart building projects , shaping the workplaces of tomorrow. We ll give you the tools, autonomy, and support to grow your career while working with some of the most exciting clients and technologies in the industry.

Audio Visual Supervisor/Audio Visual Manager A fantastic opportunity has arisen for a Audio Visual Supervisor/Audio Visual Manager to join our London based global law firm on a permanent basis. Audio Visual Supervisor/Audio Visual Manager Responsibilities & Qualifications: * Assisting with projects and initiatives as needed, including quality assurance testing diagnostics, and systems integration work, and assisting in the development of office-wide implementation plans, including carrying out the plans * Scheduling and coordinating daily checks of the conference rooms to ensure that all equipment is working properly and coordinating with audio-visual technology vendors and/or other members of the Technology team when repair/maintenance of conference room equipment is needed * Ensuring that all audio-visual and technology equipment and applications in conference rooms are functioning and ready for use in advance of the start of scheduled meetings (eg computers, displays, codecs, etc.) * Operating conference room equipment when necessary (eg starting videoconference calls, setting camera and microphone positions, performing live switching during videoconferences, transitioning through presentations, etc.) * Promoting and educating employees on current Latham technologies and services via lunch demonstrations, practice group meetings, one-on-one visits, and new hire orientations Audio Visual Supervisor/Audio Visual Manager Experience required: * Display leadership skills (ie, organising, planning, problem-solving, and decision- making) necessary for effective supervision * Possess well-developed and professional interpersonal skills, with the ability to interact effectively with people at all organisational levels of the firm * Demonstrate expert knowledge of conference room technology (eg control systems, video systems, audioconference phones, microphones, displays, speakers, etc.) * Experience with leading teams ensuring team and individual performance levels meet and exceed customer expectations consistently * Technology experience supporting AV and VC installations * A high school diploma or equivalent, preferably an associate-level college degree in a technology-related field Audio Visual Supervisor/Audio Visual Manager In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business

Business Development Manager - AV Solutions (Hybrid) Location: London Salary: £30,000 - £60,000 basic + commission (OTE: Up to £100K+) Benefits: 25 days annual leave plus bank holidays, car allowance, private healthcare, pension, laptop, phone About the Company: A specialist AV integrator providing audio visual solutions for lecture theatres, meeting rooms, universities, and corporate environments. The Role: The AV Business Development Manager will be responsible for developing new business and groiwng accounts - selling AV solutions into the education and corporate sectors. Key Responsibilities: Manage and grow existing client relationships Proactively hunt for new business opportunities in the education and corporate sectors Pitch and sell AV solutions such as Microsoft Teams Rooms (MTRs) and digital signage Attend client meetings and site visits across the South East of England Assist the technical team in converting the client's vision into implementable designs. Requirements: Proven background in AV sales (ideally with education or corporate clients) Confident in both nurturing accounts and generating new business Prior experience selling into the education market with a good understanding of tender processes would be a huge plus Strong communication and presentation skills Full UK driving licence Right to work within the UK Package: £30K - £60K basic salary DOE Commission scheme Company car allowance Paid mileage expenses 25 days holiday + bank holidays Laptop, phone Statutory pension Career progression - opportunity to grow and lead a sales team Interested? Click apply or contact Jake Voisey on the details provided SER-IN

Principal Data Analyst Rate: Up to £550 inside IR35 Location: London (2 days a week onsite) Duration: 6 months (initially) The Role My client is looking for a Principal Data Analyst that will be reporting into the Product Portfolio Analytics Team. Product Portfolio Analytics team is looking for a principal data analyst to move it forward in its use of data within day-to-day decision making and long-term strategy. The role will help set up the Portfolio Analytics team and define the team's strategic direction. This role will be working on cross-product strategic projects and cutting-edge technologies, surrounded by like-minded people. It will deliver in-depth data analysis and key recommendations to maximise the value delivered throughout the digital product portfolio. Key Knowledge Demonstrable deep experience in relevant analysis, data, testing and measurement methodologies and industry standards. SQL for extracting and manipulating data Tableau/Data Vis - Analysing core data and building interactive visualisations Maintain high standards of presentation, including the development of new or imaginative ways of using or communicating data and insights. Ability to run in depth analysis and provide insights in a coherent narrative Comfortable working alongside cross-functional teams interacting with Product Managers, Engineers, Data Scientists, and Analysts Ability to adopt a leading position on specific projects and mentor more junior team members Some experience coding in R or Python Previous work on user segmentation for digital products Previous work on the definition of key success metrics at business level is a plus A good understanding of on-demand audio media products, with a knowledge of key competitors An appetite for learning and develop soft and technical skills If this role is of interest to you please call me or email me at (see below)

Who are we? We're the UK's largest water provider, with over 15 million customers to serve every day. Water is essential to daily life, and that means our business is always open. We make a difference daily to millions of customers by supplying?2.7 billion litres of water to around 10 million homes.?? Our main role is to ensure customers can turn on the tap and get world-class drinking water 24/7. We also safely transport and treat waste, returning it back to the environment. About the role The Digital Learning Apprentice will support the design and development of blended learning content across Thames Water in a forward-thinking and supportive design team in this role you will be blending your keen interest in learning and design with your creative and production skills. This is a great opportunity for you to complete a Junior Content Producer - Level 3 apprenticeship which will support and enable you to produce interactive and engaging learning solutions, such as online learning modules, videos, infographics, graphics, and marketing materials. Our apprenticeship will be a flexible role where you will work alongside colleagues to provide a customer-focused service to others. What you will be doing: Learning design Ability to design learning to help learners to overcome potential barriers to progress and achieve. Analyse data and conduct qualitative research to understand learner and client requirements for each blended learning programme. Write high-quality text to convey complex and technical subjects in plain English. For blended learning, this could include courseware (i.e., e-books) or text for elements on the digital learning platform. Write high-quality scripts and develop storyboards for the production of digital learning. This could include video, animation, or e-learning formats. Using visual and audio recording equipment and/or Adobe Creative Cloud for design to creating impactful and engaging content. Maintain our quality of learning and version control of content in our LMS (SABA). The ability to combine written words with graphical design to create engaging and effective digital learning and Communicate complex ideas simply and concisely using the written word and storyboards. Stakeholder management and engagement Work collaboratively with Graphic/learning Designers and Video Producers to ensure the end products meet the original design specification. Being part of the overall design and creative concept, together with scripting and storyboarding of the digital learning components and enabling our levels of access and functionality testing. provide advice to staff and managers across the range of digital learning and development programmes. Compliance & assurance Quality-control of learning assets prior to release. Identify opportunities for process improvement which are supported by comprehensive and achievable plans for implementation. Help to develop and maintain a compliance process that supports Thames Water to have confidence in employee compliance whilst reducing the time spent and volume of learning. 3RD Party relationship Work with Content Authors to gather and refine the raw content required Work with stakeholders and HR teams to understand the internal and legal requirements for 3rd party contractors and ensure our learning service is fit for purpose Competent in various computer applications such as Excel, PowerPoint, and Word. Experience using audio and visual equipment to create engaging content. Good communication skills. Having an inquisitive nature with a keen eye for detail. Maintaining a positive attitude and being flexible to business needs. Here's why you should join us! We're proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles, we are moving to a hybrid approach where we will provide options around working from our offices, our operational sites, and home dependent on role/team/individual. This will be discussed during the assessment process. Thames Water is a rewarding and diverse place to work. If you join us, you'll enjoy our flexible working arrangements and be supported with progression and development opportunities. We're proud to be a Stonewall Diversity Champion, Disability Confident Leader, Times Top 50 Employer for Women, Race at work charter signatory, and Carer Confident great place to work. We also support local events and charities. Our competitive salary package includes an excellent contributory pension, 24 days holiday per year, increasing with length of service, access to money-saving and benefits schemes, and much more! You can find out more in our working for us section of our website or for more information about our apprentices click here.

Company Description Signature is the premium front of house provider within Mitie, we pride ourselves on our authentic, signature approach to our customer service and relationships with our clients, offering bespoke, tailored and fluid services that fit the clients needs and requirements. We are recruiting for; Front of House Receptionist - Full time, 40 hours Monday - Thursday, 07:30 to 16:30 Friday 07:30 to 12:00 Annual Salary £20,000 Values: Delivering the exceptional, every day • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. • Our promise to our people: a place to work where you can thrive and be your best every day. • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. • Our culture - our core values and how we behave: 1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. 2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. 3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. 4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. 5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right. Job Description Mitie has a great opportunity for a Receptionist to join the Total Security Management Team; the Receptionist will be based with one of our prestigious customers. This is a permanent role reporting into the Account Manager. To deliver an exceptional customer experience for all internal and external customers visiting the corporate facilities ensuring that all activity delivered is of the highest standard. Service excellence: · Responsible for understanding, following and driving company standards (i.e. Standard operating procedures) · Responsible for challenging when service excellence delivery falls below SLA / SOP / KPI · Informed knowledge of the contractual KPIs & SLAs Engagement, culture & communication: · Responsible for acting and behaving in line with One Code · Responsible for attending / participating in monthly team meetings, briefings & internal communications · Informed knowledge of all company engagement and communications initiatives Client relationships: · Accountable for positive client perception · Informed knowledge of key stakeholders on the account · Informed knowledge of the client values and objectives · Informed knowledge of contribution towards client retention Finance & Commercial Awareness: · Responsible for completing monthly timesheet or equivalent and following expenses procedures · Responsible for caring for any company property provided · Informed knowledge of the impact of behaviour on the finances of the contract · Informed knowledge of company USP People & productivity: · Responsible for following time off work, grievance, whistle blowing & disciplinary procedures · Responsible for owning own development, and ensuring all learning is put into practise · Responsible for personal performance including delivery of agreed personal objectives · Informed knowledge of HR procedures and expectations outlined in employee handbook Business development: · Informed knowledge of how to raise ideas to grow the contract/expand or enhance service; Informed knowledge of all service offerings; · Informed knowledge of Link scheme including how to identify business development opportunities · Informed knowledge of all Signature service offerings and other outsourced service lines on site QHSE and wellbeing: · Accountable for reporting any near misses, dangerous occurrences or incidents immediately · Responsible for working in a safe manner at all times and in line with any SOP's and QHSE folder · Responsible for challenging any behaviours that fall short of expectations and as outlined in the Mitie QHSE policy · Informed knowledge of the Mitie Health & Safety values, detailed in the your well-being handbook Strategy: innovation, change & project management: · Informed knowledge of contract innovations and overall contract and business strategy · Informed knowledge of upcoming projects and relevant changes to their role Main duties · To focus your attention on the whole guest experience coupling a 5 star service ethic with knowledge of the client business, structure, vision and principles, professionally operating the front desk reception and switchboard, delivering exceptional guest relations and customer services standards. · To ensure you meet all business needs and that both Mitie's and the Client's reputations are enhanced through your delivery of professional standards and great service. Build rapport with varied service streams to gain One Team attitude. · To build professional relationships with key clients and guests to develop knowledge of personal requirements · To support the Service Level Agreement by ensuring that all reception activities are carried out effectively · To ensure you are immaculately dressed in uniform and adhere to strict appearance and grooming standards. · To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body language · To ensure telephone and email etiquette is professional and adhered to at all times, including the answering of calls and emails using the appropriate greeting and sign off. · To contribute to great team work at all times both within and outside of the department, always demonstrating the "exceptional and memorable experiences, one guest at a time" ethos · To be articulate and pre-empt the needs of clients and visitors. · To effectively deliver to all guests, Health, Safety, Security and building information as necessary including evacuation procedure upon arrival · Must be able to work to a flexible rota in order to meet both business and client needs, including late requests for services · To communicate professionally as a representative of Mitie with residents of the building and the client, providing a 5* level of service at all times · To be responsible for the upkeep and cleanliness of your allocated area including any filing and next shift preparation · To maintain and actively utilise a portfolio of information to assist with client queries for example, transport, car parking, local amenities, restaurants, hotels etc · To embrace the vision of our Company and work "outside the box", assisting colleagues as required to ensure a superior level of service at all times · To actively complete checklists ensuring quality of service and standards pertaining to the presentation and maintenance of the reception area · Provide cover and support for the floor hosts · To process meeting room requests · To assist in any other reasonable duties as required by your colleagues, managers or clients Person Specification An understanding of Audio Visual and IT systems and the ability to explain this accurately to customers. Computer literate (Word, Excel, Outlook E-mail). To be able to move heavy / bulky items. A clear understanding of Health & Safety practices. Customer focused with the ability to build positive relationships. Enthusiastic and conscientious approach to all Site Support related tasks. Clear, strong and confident communication skills. It's the little things that count - On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, tax-free childcare schemes and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work. Note: This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

Our client is seeking an experienced 2nd Line IT Support Helpdesk Technician to join them on what will initially be a temporary 2-3 month period however with the view to potentially become permanent. Hours of work will be Monday - Friday, 37.5 hours (ideally 9am - 5.30pm however there may be flexibility on this). Hourly rate will be based on around £29,000. Daily Tasks: To be the first point of contact for all customer interactions, showing knowledge, empathy and delivering successful communications To staff have appropriate IT facilities to enable them to perform their roles effectively To advise staff on the effective use of IT facilities to meet their business needs To maximise the reliability, availability and serviceability of IT resources and respond appropriately to meet business needs To follow and apply IT policies and procedures accordingly To liaise with 3rd parties as required To develop best practises for IT support and maintenance through experience sharing and knowledge transition To escalate IT issues as appropriate to the IT Service Desk Manager To develop an understanding of on-going developments in Information Technology To provide support to IT support reps and to end users in all aspects of IT - software, PCs, servers, networks, systems, peripherals etc To provide appropriate training to IT support reps to enable them to carry out their responsibilities To administer, develop and maintain the company's commercial and technical IT systems To develop and maintain sufficient documentation in specific areas of expertise to ensure acceptable levels of support and removing gaps within the skills matrix To effectively record and maintain all support activities within the ITSM platform aligning to internal processes and ITIL best practice To work closely and effectively with all support functions Person Specification: Relevant experience within a similar role Presentable, professional and able to get on with others ITIL foundation level or above A proven track record of delivering exceptional customer service Ability to work within a close team and working autonomously Excellent oral and written communication skills Excellent organisational skills Ability to effectively manage their day to day workload Ability to multi-task and prioritise Skills and Experience Experience supporting clients working remotely from home and offices Experience of supporting audio/visual conferencing equipment Troubleshooting of printer issues Troubleshoot user hardware issues (laptops, mobile telephony) escalate accordingly Strong experience in Windows 10 Strong experience in Office 365 (preferably including SharePoint and Microsoft Dynamics) Strong experience in ticket management and ITSM platforms Strong experience in Active Directory/Azure user/licensing administration Experience in the following technologies, Intune, AutoCAD, Adobe, Dropbox, MS Defender, Teamviewer, System Centre Configuration Manager Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants, whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.

Type:  Full Time/Permanent    Location:  London, UK   Competitive Salary Range Starting at : £42,740   Closing date:  15th December 2019   How to Apply:  Directly to the AHC recruitment site   About the Department of Foreign Affairs and Trade (DFAT)   The role of the Department of Foreign Affairs and Trade (DFAT) is to advance the interests of Australia and Australians internationally. This involves strengthening Australia’s security, enhancing Australia’s prosperity, delivering an effective and high quality overseas aid program and helping Australian travellers and Australians overseas. The department provides foreign, trade and development policy advice to the Australian Government. DFAT also works with other Australian government agencies to drive coordination of Australia’s pursuit of global, regional and bilateral interests. About the Position   The position provides technical support and administration of the DFAT communication systems at post in line with DFAT policy. The position is required to operate with a high degree of autonomy and self-management to resolve issues which will include working closely with the Global Support Centre (GSC), Regional Technical Officers (RTO) and Canberra-based information systems managers. The ICT Manager will provide a range of communications and technology services, including first level support, providing advice on routine requests from the Australian High Commission’s employees and partner agencies and ad-hoc project work in line with business requirements. It is a condition of this appointment that any candidates applying for this position must have or be able to obtain and maintain an Australian National Security Clearance to Top Secret Level and must therefore be an Australian citizen.   The key responsibilities of this position include, but are not limited to: Manage and maintain DFAT’s unclassified and classified systems/networks, processes, databases, internet, intranet and user administration Maintain current knowledge of DFAT systems and identify opportunities for efficiency improvements in processes and procedures Daily management and investigation of ICT support cases, responding to and prioritisation of issues from identification to resolution Manage DFAT’s secure telephone and videoconferencing facilities, ensuring appropriate approvals are in place and venues are secure, providing technical assistance, resolving hardware issues, and providing training to users Manage IT and Security administration for starters and leavers in liaison with other post administration staff Provide security briefings for all new staff and staff granted security clearances Manage and maintain post’s access control system (Cardax). Including creation, access amendments and deletion of users, access reports on request and close liaison with Cardax’s engineers on day-to-day operations and troubleshooting Undertake asset management tasks and stock-takes for DFAT equipment, including active management of a mobile device asset register Maintain Keywatcher system including creation, access amendment and deletion of users Support Ministerial and high level visits, including communications information and input at the planning stage, the installation of office setups in off-site locations and assisting with delivery of secure communications during visits Manage contract for office printers and maintain associated equipment and toners. Maintain cable infrastructure and floor distribution racks Manage the delivery of communication about DFAT’s ICT activities and outages with accurate and timely recording and reporting on those activities Provide training and administration of the High Commission’s physical and electronic data records management systems Provide training and administration of the High Commission’s website Supervise staff undertaking back-up ICT or post security administration (PSA) duties as required Other duties are required   Qualifications/Experience   Excellent communication and interpersonal skills for customer service – including: face-to-face, e-mail and telephone communication, including demonstrated high level commitment to quality customer service, support and delivery Functional expertise in technology and network administration, and the ability to learn additional skills in this area quickly or on-the-go Demonstrated prior responsibility for network administration or experience in this field Strong time management and multitasking skills Ability to interpret technical language to non-technical colleagues for their understanding Experience maintaining systems, processes, databases, internet and intranet Experience  in management and tracking of an asset and device register Demonstrated knowledge of current PC related hardware and maintenance Flexibility, reliability, adaptability and the ability to respond to changing work priorities as demand requires, including responding out of hours Ability to assist with Video Teleconference facilities and experience with Audio Visual events would be an advantage

Purpose of Job This is a newly formed role and we will look to the successful candidate to adapt with the changing  needs  This role will be responsible for ensuring that all IT services are successfully delivered across the Gallery by maintaining the IT environment including; supporting the technical systems, system upgrades, interfaces and customisations, infrastructure, applications, help desk support, security and IT governance. In addition, this role will assist the IT & Systems Manager in identifying opportunities to ensure the technology, systems and tools used are fully integrated and embedded throughout the Gallery, with a view to maximising performance, optimising efficiency and creating a sustainable platform for future growth. To support with the Gallery’s CRM & Ticketing system (Tessitura)  Responsibilities Provide dedicated first line IT support to users across the organisation both in person, online and on the telephone in a professional manner as required. Communicate updates and set clear service expectations with various departments and service customers. Ensure all service requests and incidents are successfully and accurately recorded and managed in the Service Desk's incident management system. Identify, categorise, prioritise, diagnose and resolve ICT service incidents and service requests including but not limited to software, hardware, operating systems (windows and Mac), Microsoft Office 365, printers, scanners, telephone systems and a range of software applications across the Gallery. Prioritise and deal with the Incidents and service requests according to agreed business significance or customer needs. To liaise with the Gallery’s outsourced IT provider and to be the first point of contact for them at the Gallery To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to IT & Systems Manager where necessary. To create user accounts and reset passwords ensuring that the correct permissions and data security are applied. This entails dealing with confidential information ensuring full compliance with the data protection act. Feedback to wider team on ticket trends or common issues occurring Maintain asset and change management records, including software licences, and technical specifications information. Infrastructure and Servers: Administration and monitoring of DPG network for security and performance purposes Including Switches, Firewall, Servers, web-filters, anti-virus and reporting tools. Administration and monitoring of DPG Virtual IT environment, Office/Exchange 365 and monitoring of backups. Monitoring and maintaining the on-premises servers including but not limited to domain controller, back-up servers, data servers, Proxy servers, online back-ups and VPN. Provide support to IT & Systems Manager with WAN/LAN, Fibre cable over Ethernet (FCoE), routing, switching, IP protocols, DNS and DHCP.  Tessitura Provide Gallery wide support with setting up events and exhibitions on Gallery’s ticketing system (Tessitura) based on various needs of other departments. Assist with configuration settings and amendments as required as instructed by the line manager. Raise any support issue on the ticketing software with the Tessitura support team and following it through to the resolution. Provide Gallery wide training on Tessitura to new and existing staff. Enable staff to use Tessitura effectively and efficiently. Support with the ticketing software upgrade including UAT, regression testing and bug reporting. Provide support with producing queries and reports to meet the requirements of these teams, or be able to assist their staff in producing their own reports and build their capacity for doing so System upgrades and projects Provide support to the IT & Systems Manager with the system upgrades, projects and other regular maintenance tasks as required Install, test and maintain desktop, laptops, mobile devices, audio-visual equipment and other IT and infrastructure related devices as necessary. Assist the IT & Systems Manager in maintaining and testing the Disaster Recovery and Business Continuity Plan from an IT and network infrastructure perspective. Ensure compliance with data protection (GDPR) and other Gallery’s security and IT policies. This job description is not exhaustive and the postholder may be required to perform other duties as may be reasonably determined by the role’s line manager, the Head of Operations & IT or the Gallery as circumstances require.

We’re looking for an enthusiastic IT Technician to join our support team providing level two support to c800 users. Delivering projects is an equally essential element of this role where you will not only need to take on projects handed to you by the IT Operations Manager, but plan, scope and deliver your own projects and ideas. Having the passion to provide great customer service, remove IT challenges for the user and improve their experience is very much at the core of this role and as a result, the tasks and projects involved can be varied providing some great opportunities to learn and develop. What you'll be doing: Service Desk/Technical Provide L2 support to c800 colleagues across multiple sites. Ensure that all Service Desk tickets are updated and resolved within the agreed SLAs. Management of own workload. Ensure high availability of critical business systems and networks Act as a technical escalation point and mentor for other team members in order to resolve incidents and provide resolutions Work with 3rd party suppliers and support teams to resolve escalated incidents related to the IT estate Identify and analyse trends/problems in order to proactively manage potential issues. Management and support of Desktop OS (Windows 7/10/Chrome) Desktop Software/Apps support (GSuite for Business, Office (Apply online only), AV, AutoCAD). General/Administration Ability to scope and deliver projects Ability to present staff inductions and training Write and maintain project briefs and documentation Maintain software/hardware asset management inventories Contribute to the development of IT departmental strategies to align with the overall business strategy. Actively research new technology/systems which ensure our colleagues or customer are able to work more productively. Any other suitable duties as required. What we’re looking for: Service Desk/Technical Previous experience of working in a Level 2 helpdesk environment. Develop and manage relationships with 3rd parties and vendors, including close liaison with CCTV, BMS and Audio Visual vendors. Windows Server 2008-16 experience (AD, DNS, DHCP, Active Directory, Group Policy) Google/GSuite experience. Windows Desktop OS experience (7 & 10) Solid background of IT Infrastructure including virtualized environments ITIL certification or an excellent awareness of ITIL processes. General Minimum BTEC in IT, or a vendor related certification. A creative problem solver who can use imagination and experimentation to deliver innovative solutions Great team working skills with a good sense of humour and positive attitude Display an exceptional level of customer service to all colleagues, customers and suppliers Uses initiative and is proactive in approach to tasks. Has the ability to take on a variety of tasks and pay attention to detail Is well organised and can manage own workload/priorities in line with the helpdesk and other projects. Confident communicator and possess excellent attention to detail, analytical and problem-solving skills. Work well under pressure. Strong written and verbal communication skills Flexible and can occasionally work outside of normal working hours. Full clean driving license Desirable MDT/Imaging experience

We’re looking for an enthusiastic IT Technician to join our support team providing level two support to c800 users. Delivering projects is an equally essential element of this role where you will not only need to take on projects handed to you by the IT Operations Manager, but plan, scope and deliver your own projects and ideas. Having the passion to provide great customer service, remove IT challenges for the user and improve their experience is very much at the core of this role and as a result, the tasks and projects involved can be varied providing some great opportunities to learn and develop. What you'll be doing: Service Desk/Technical Provide L2 support to c800 colleagues across multiple sites. Ensure that all Service Desk tickets are updated and resolved within the agreed SLAs. Management of own workload. Ensure high availability of critical business systems and networks Act as a technical escalation point and mentor for other team members in order to resolve incidents and provide resolutions Work with 3rd party suppliers and support teams to resolve escalated incidents related to the IT estate Identify and analyse trends/problems in order to proactively manage potential issues. Management and support of Desktop OS (Windows 7/10/Chrome) Desktop Software/Apps support (GSuite for Business, Office (Apply online only), AV, AutoCAD). General/Administration Ability to scope and deliver projects Ability to present staff inductions and training Write and maintain project briefs and documentation Maintain software/hardware asset management inventories Contribute to the development of IT departmental strategies to align with the overall business strategy. Actively research new technology/systems which ensure our colleagues or customer are able to work more productively. Any other suitable duties as required. What we’re looking for: Service Desk/Technical Previous experience of working in a Level 2 helpdesk environment. Develop and manage relationships with 3rd parties and vendors, including close liaison with CCTV, BMS and Audio Visual vendors. Windows Server 2008-16 experience (AD, DNS, DHCP, Active Directory, Group Policy) Google/GSuite experience. Windows Desktop OS experience (7 & 10) Solid background of IT Infrastructure including virtualized environments ITIL certification or an excellent awareness of ITIL processes. General Minimum BTEC in IT, or a vendor related certification. A creative problem solver who can use imagination and experimentation to deliver innovative solutions Great team working skills with a good sense of humour and positive attitude Display an exceptional level of customer service to all colleagues, customers and suppliers Uses initiative and is proactive in approach to tasks. Has the ability to take on a variety of tasks and pay attention to detail Is well organised and can manage own workload/priorities in line with the helpdesk and other projects. Confident communicator and possess excellent attention to detail, analytical and problem-solving skills. Work well under pressure. Strong written and verbal communication skills Flexible and can occasionally work outside of normal working hours. Full clean driving license Desirable MDT/Imaging experience

Creative Technology (CT) is one of the world’s leading suppliers of specialist Audio Visual equipment and has expertise in the sports, corporate, exhibition and entertainment industries. CT has a global reputation for innovative applications of the latest technology and some of our large-scale exciting projects include the Ryder Cup, ATP World Tour Finals and Mobile World Congress...to name a few! We are currently looking to hire a  Software Developer . You will work alongside a small talented team to design, build and maintain efficient, reusable code as well as create and modify software for both internal and external client projects. The work of the Software Developer is varied, bespoke and exciting! The Software Development team openly welcomes new ideas and technologies, therefore, you will have the opportunity to have a direct influence on day to day operations and bigger projects. If you are passionate about driving continuous improvement in a high volume and high impact environment we are offering a unique opportunity to develop your career as an integral part of our Software Development team. The role in brief: Work alongside the software development team to create and modify a variety of software used within a fast-paced live events environment Translate client application storyboards and use cases into functional applications. Design, build and maintain efficient, reusable and reliable code. Ensure the best possible performance, quality and responsiveness of applications. Identify bottlenecks and bugs and devise solutions to mitigate and address these issues. Help maintain code quality, organisation and build automated processes with CI runners. Configure and install custom software solutions on hardware owned and maintained by CTUK. Work closely with and train on-site engineers at various locations in the UK and abroad Work Closely with the Development Manager to drive innovation within the business Your experience: Strong knowledge of .NET framework (WPF, UWP, Class Libraries) Proficient in C#, HTML, CSS and javascript with a good knowledge of their ecosystems Familiar with popular web frameworks and libraries such as JQuery Familiar with relational databases such as MySQL, SQLite Experience designing database schemas and writing SQL queries. Strong understanding of object-oriented programming Skills for writing reusable libraries Proficient understanding of code versioning tools such as Git understanding of DevOps to setup and configure Servers and other components critical to the running of the project. Nice to have: Languages: Node.js, Python, C, C++ Hardware: Raspberry Pi, Arduino Remuneration: Salary: Competitive, dependant on experience Excellent benefits package including season ticket loan, company pension scheme, private medical insurance, life Assurance,peer recognition scheme, childcare vouchers and paid annual leave. An exciting working environment with the opportunity to travel If you are interested in this exciting opportunity please click on the apply button. 

Purpose of Position This Applications Analyst is an information technology professional who will manage the coordination of new software application implementations and existing applications and upgrades for the organisation. Reporting to the End User Support Manager, the role of Applications Analyst is responsible for maintaining of software applications through best practice Responsibilities Collaborate on the installation, configuration and deployment of new applications, systems software, products and enhancements to the existing applications throughout the enterprise Collaborate with applications specialists, designers and business owners in the testing of new software programs and applications Ensure that new software integration into company systems meets functional requirements, system compliance and interface specifications Liaise with software suppliers for prompt rectification of any issues, problems or emergencies Manage compliance with the Corporate Policies including Information Security, SOX and Records management. Collaborate with the IT Outsourcer and ensure that applications make effective use of infrastructure Monitors application resilience and recommends changes to improve the reliability, scalability, security and performance of all system applications. GENERAL DUTIES: Communications · Act as a liaison between technical resources and customers, providing problem solving and intermediary activities for applications Change request tool (Serena) · Provide updates to users · Act as a delegated authority, transitioning problem items within the Applications Team · Update approvers and responsibilities in the SBM Management console with the support of the Applications Team System Administration · Monitor third-party non-CSC managed applications for new security patches · Deploy updates for non-CSC managed third-party applications · Run reports of applications and hardware · Ensure that license counts are within boundaries · Remote removal of software, which is not authorized, using PDQ · Act as primary point of contact for applications related activities from the Patching and Vulnerability Team and Vulnerability Management Forum · Provide remediation activities where appropriate · Perform security reviews on applications Education/Experience Experience working in Application development and management of applications · Knowledge of working with or administering an enterprise application · Excellent understanding of all office apps, especially Excel · Ability to quickly adapt to new applications Education/Training · Degree in Business or Information Technology or equivalent combination of education and experience · Understanding of remote administration, especially through command line · Knowledge of registry administration · Knowledge of database administration, specifically Microsoft SQL · Knowledge of web server technologies, specifically IIS and Apache Personal attributes · Ability to work with information technology teams, skills include technical knowledge of the software services used by the organisation and project management experience · Self-starter, self-motivated ability to work independently · Good team player · Comfortable with working across business disciplines · Good interpersonal skills; competency to liaise with a variety of business users · Personal commitment and dedication to delivering a first class service · Application of proven communication and problem solving skills to guide and assist the user group on issues to the design, development and deployment of mission critical information and software systems. · Effective communication skills with technical and non-technical users using written, audio and visual forms of communication Other Requirements · Knowledge at the intermediate level of systems architecture and design, systems analysis, and project management · Experience in working with major software vendors in procurement or support · Understanding of network technologies We endeavour to reply to all applications, however, if you haven`t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel