4 jobs found

Summary Being part of Avanade's Integrated Centre of Excellence (ICOE) global team is truly rewarding-you get to collaborate with the best minds in the industry, exchange innovative ideas, and tackle challenges together on a worldwide scale. Every day offers the excitement of learning from top talent and contributing to projects that make a real impact. The sense of camaraderie and shared expertise fuels personal and professional growth, making every achievement even more meaningful and motivating. We are seeking an experienced individual with knowledge in solutioning and implementing integrated Copilot, Copilot Studios and Azure AI solutions within Microsoft 365 and the Power Platform. Skilled in environment preparation, licensing, and rollout planning, with strong capabilities in configuring secure access and permissions. Adept at developing and delivering training and onboarding materials for users and stakeholders. Proficient in setting up custom agents and workflows in Copilot Studio, connecting to both internal and third party systems. Track and analyse adoption metrics, provide ongoing support, and contribute to change management and user engagement initiatives. Experienced in extending Copilot features through Power Automate, Power Apps, and Dataverse. Responsibilities Design end to end solutions that integrate Copilot with the existing Microsoft 365 environment (SharePoint Online, Teams, OneDrive) and the Power Platform (Power Apps, Power Automate, Dataverse). Lead the end to end implementation of Microsoft Copilot solutions, including environment readiness, licensing, and rollout planning. Configure access, permissions, and security settings to ensure compliant and secure use of Copilot features. Help design and deliver training programs, onboarding materials, and enablement sessions for end users and champions. Support prompt engineering and orchestration using Copilot Studio, including the creation of custom agents and workflows. Design Microsoft Copilot Studio solutions to build, customise, and orchestrate custom agents and workflows that address specific business needs by connecting to internal and third party data sources and APIs. Monitor adoption metrics, gather user feedback, and iterate on deployment strategies to maximise value. Design or integrate Copilot with Power Platform tools (Power Automate, Power Apps, Dataverse) to extend functionality. Provide post deployment support and troubleshooting for Copilot related issues. Contribute to change management initiatives and help drive cultural adoption of AI powered tools. Skills & Experiences Microsoft 365 Copilot Deployment Experience - Proven track record of implementing Copilot and Copilot Studio across enterprise environments. Licensing & Provisioning Expertise - Familiarity with Microsoft licensing models, provisioning tools, and tenant level configuration. Security & Permissions Configuration - Understanding of Microsoft Entra ID, RBAC, sensitivity labels, and Purview compliance. Prompt Engineering & Agent Setup - Experience with Copilot Studio, prompt orchestration, and agent lifecycle management. Training & Enablement Delivery - Ability to create and deliver engaging training programs using Microsoft's Copilot Success Kit. Change Management & Adoption Strategy - Experience leading adoption initiatives and building user engagement programs. Monitoring & Feedback Analysis - Skilled in using Microsoft 365 admin tools to track usage, adoption, and performance. Business Process Alignment - Ability to tailor Copilot solutions to specific business functions and workflows. Power Platform Integration - Experience integrating Copilot with Power Automate, Power Apps, and Dataverse. Strong Communication & Collaboration - Excellent stakeholder engagement skills and ability to work across technical and non technical teams. Functional Knowledge and/or Certification(s) with Databricks Data Analysis, Data Engineering or GenAI Engineering. 5+ years of experience in Microsoft 365 implementation or related consulting roles. Hands on experience with Microsoft Copilot, Copilot Studio, and Azure OpenAI is highly desirable. Microsoft certifications (e.g., MS 102, PL 600, AI 102, AB 100) are an asset. About Avanade At Avanade, we advance the world through the power of people and Microsoft. Join us to shape your skills and the future with bold ideas and innovative solutions. Our partnership with Microsoft and Accenture empowers you to unlock your full potential. Working at Avanade offers the chance to build a career path that suits your skills and interests and the freedom to be your authentic self. We are committed to your growth, well being, and success. This is where passion meets opportunity, technology meets humanity, and every challenge is a chance to make a genuine impact on colleagues, clients, and communities. Together, we do what matters.

Azure AI Foundry Azure OpenAI £90,000-£100,000 + Bonus Remote UK Build AI that actually makes it into production. ShareForce is partnering with one of the UK's leading Wealth Management businesses to hire a Senior AI Engineer as part of a major enterprise AI transformation. This isn't another AI lab or proof of concept. Our client is investing heavily in AI to transform how financial advice is delivered. As one of the first dedicated AI engineering hires, you'll help build both the enterprise AI platform and the intelligent applications that sit on top of it. Working directly with the Chief Information & Transformation Officer, you'll combine hands on software engineering with architectural influence-helping define engineering standards, shape the technology roadmap and deliver production AI solutions that create real business value. What you'll be building AI-powered adviser copilots Intelligent customer onboarding and fact-find automation Automated suitability reporting Enterprise knowledge retrieval using RAG Multi-Agent AI workflows AI evaluation, observability and governance Modern full stack AI applications Technology You'll work across a modern Microsoft AI ecosystem including Azure AI Foundry, Azure OpenAI, Azure AI Search, Python, C#, React, Azure Functions, Azure Container Apps, Azure API Management, Azure DevOps, GitHub, CI/CD, Dynamics 365, Dataverse, and Power Platform. As the platform evolves, you'll also have the opportunity to evaluate emerging AI technologies and influence future technical direction. What you'll do Design, build and deploy production AI solutions using Azure AI Foundry Develop scalable APIs, backend services and AI orchestration frameworks Build modern full-stack applications that bring AI capabilities to life Develop reusable engineering patterns for RAG, evaluation and observability Integrate AI across Microsoft and third-party enterprise platforms Embed security, governance and Responsible AI throughout the software lifecycle Influence architecture, engineering standards and technical best practices Work closely with Product, Data, Compliance and Technology teams to deliver AI into production About you We're looking for an exceptional software engineer who enjoys solving complex engineering challenges and wants to build AI products that make a genuine business impact. You'll ideally have experience with: Enterprise software delivered successfully into production Azure AI Foundry or another enterprise AI platform Python and/or C# Azure cloud engineering API and distributed application development Retrieval-Augmented Generation (RAG) CI/CD and modern DevOps practices Software architecture and technical design Experience with Financial Services, Dynamics 365, Agentic AI or Microsoft Fabric would be advantageous, but isn't essential. Why join? One of the first dedicated AI engineering hires Greenfield enterprise AI platform Genuine influence over architecture and engineering standards Direct access to executive leadership Modern Microsoft AI technology stack £90,000 £100,000 + Bonus + Excellent Benefits Remote-first working with access to regional UK offices

Overview At NewDay, we are modernising how we serve customers and investing in platforms, automation and AI to power exceptional experiences. We are seeking a Senior Dynamics 365 Developer to design, develop and evolve our customer service and contact centre technology landscape. This role sits at the intersection of customer experience, engineering and AI, helping to deliver next-generation capabilities across Dynamics 365, Power Platform, Copilot Studio and Azure. You will work on business-critical solutions that support customer operations, empowering colleagues with modern tools and creating seamless, intelligent experiences for millions of customers. Responsibilities Dynamics 365 & Contact Centre Engineering - Design, develop and support Microsoft Dynamics 365 Contact Centre solutions across voice, chat, messaging and digital engagement channels. Deliver scalable, secure and resilient customer service capabilities using Dynamics 365 Customer Service and Omnichannel technologies. Configure and enhance Customer Service Workspace, case management, SLAs, unified routing and omnichannel experiences. Develop solutions that improve agent productivity, operational efficiency and customer outcomes. Support contact centre transformation initiatives through modern cloud-based customer engagement technologies. Power Platform Development - Design and build solutions using Power Apps, Power Automate and Power BI. Create scalable low-code and pro-code solutions that integrate into NewDay's technology ecosystem. Develop and maintain Dataverse data models with security, governance, data quality and performance. Implement automated workflows and business processes that reduce manual effort and improve customer journeys. Deliver customer-facing and colleague-facing solutions using Power Pages. AI & Intelligent Automation - Design and develop intelligent customer experiences using Microsoft Copilot Studio. Build virtual agents, conversational AI solutions and self-service capabilities that improve engagement and resolution rates. Develop automated workflows that leverage AI to streamline processes. Support governance, monitoring and ongoing optimisation of AI-powered solutions across the platform. Explore emerging Microsoft AI technologies to create business value. Integration & Solution Delivery - Design and deliver API-based integrations between Dynamics 365, enterprise platforms and third-party services. Collaborate with integration teams to create scalable, secure and maintainable solutions. Develop custom extensions using .NET and React where required. Work closely with Product Managers, Business Analysts and Customer Operations teams to translate requirements into robust technical solutions. Ensure all solutions align with enterprise architecture, security standards and regulatory requirements. Platform Support & Continuous Improvement - Provide ongoing platform support, troubleshooting and root-cause analysis for complex issues. Monitor platform performance and proactively identify opportunities for optimisation and automation. Improve resilience, scalability and operational efficiency across the Dynamics ecosystem. Act as a technical escalation point for critical platform incidents. Participate in an on-call support rota when required. What We're Looking For Essential Experience - Solid experience developing and supporting Microsoft Dynamics 365 Customer Service and Contact Centre solutions. Demonstrable experience implementing Dynamics 365 Omnichannel capabilities (voice, chat, messaging and digital engagement). Experience developing and deploying Dynamics 365 Contact Centre Chat and Voice solutions. Strong Power Platform development experience (Power Apps, Power Automate and Dataverse). Experience building solutions with Microsoft Copilot Studio and conversational AI technologies. Solid understanding of Dataverse architecture, security models and data management practices. Experience delivering API-based integrations between enterprise applications. Commercial experience developing applications using .NET and React. Experience integrating Microsoft Teams and Azure Communication Services with Dynamics 365. Solid understanding of authentication, authorisation and identity management principles. Experience with Microsoft Entra ID, including access controls and security policies. Knowledge of contact centre routing models, agent capacity management, work classification and omnichannel engagement platforms. Experience working in Agile delivery environments using GitHub, Jira and DevOps practices. Strong communication and stakeholder management skills, with the ability to translate technical concepts into business value. Technical Expertise - Dynamics 365 Customer Service; Dynamics 365 Contact Centre; Dynamics 365 Omnichannel. Desirable Experience Experience designing and implementing advanced Copilot Studio Agents and generative AI solutions. Experience with Azure Functions, Logic Apps, Service Bus and API Management. Experience delivering Infrastructure as Code and automated CI/CD pipelines. Familiarity with Azure Application Insights and Log Analytics. Experience developing operational reporting and analytics solutions using Power BI. Experience leading technical design workshops and architecture discussions. Experience mentoring developers and contributing to engineering communities of practice. Knowledge of cloud security principles and secure software development practices. Microsoft Dynamics 365 and/or Power Platform certifications. Note: This description focuses on responsibilities and qualifications for the Senior Dynamics 365 Developer role and omits company promotional sections and application-process content.

# Group IT AI Lead# USSApply Now! Group IT AI Lead Business Area: IT Place of Work: Liverpool Contract Type: Fixed Term Contract When you join USS, the size and scale of our pension scheme means you will have numerous opportunities to learn and develop your career. Given our size you'll have real autonomy and influence as you collaborate closely with a wide-ranging team of experts. Our office is a vibrant place to work, and we offer flexibility of office/homeworking due to our hybrid model. About the role In your role as Group IT AI Lead, you will make a meaningful and valued contribution from the outset. This role will provide a great opportunity to act as the primary technical lead for Microsoft 365 AI, Co-pilot and wider AI solution capabilities within IT. You will help shape and drive the M365 AI strategy, ensuring that enterprise requirements, technical considerations, and governance controls are addressed cohesively. What you will be doing As a trusted part of the IT team you will: Act as the primary technical lead for Microsoft 365 AI and Copilot, coordinating the Group IT AI ask and shaping enterprise strategy, standards, and controls. Provide technical guidance to ensure safe, secure, and scalable adoption of AI across USS, bridging innovation and operational delivery. Provide technical direction, the role evaluates new M365 AI features, helping define standards and guardrails, and supports safe and scalable adoption. Share and monitor industry standard AI initiatives and strategies and assessing how they align with existing business solutions and platforms, with a particular focus on platforms such as Azure AI, Copilot Fabric, and Power Platform. Act as both an advisor and hands-on enabler, the role bridges innovation and delivery, enabling USS to realise value from AI while maintaining strong security, compliance, and control. Define and embed a robust Copilot framework, including agent development architecture principles, standards, and appropriate implementation controls, ensuring alignment with the Software Development Policy. Develop and maintain reference architectures and reusable patterns for M365 Copilot and Power Platform capabilities, supporting consistency, interoperability, and best practice adoption across USS. Support end-to-end solutions for Copilot and Copilot Studio, encompassing data ingestion, development, deployment, and seamless integration with existing Power App architecture and SharePoint. Review and validate Copilot solution designs against enterprise technology architecture, providing assurance and recommendations. Lead prototyping activities and technical feasibility assessments for new Copilot features technologies, driving innovation and practical adoption within the Power Platform eco-system. Collaborate proactively with stakeholders to ensure Copilot usage is aligned with the organisation's overall technology and business strategy. Partner closely with key stakeholders to bridge the gap between Copilot-driven innovation and operational delivery, ensuring Copilot powered solutions deliver productivity and value. About you We know that sometimes people can be put off applying for a job if they don't tick every box, if you're excited about working for us and have most of the skills or experience we're looking for, then please apply, regardless of whether you meet all the requirements outlined in this profile. To be successful in the role you will have: In depth understanding of M365 suite of products, including Microsoft 365 Copilot, Enterprise AI Agent design and build using Microsoft Copilot Studio, Microsoft Graph, and AI driven workflow optimisation. Proven experience collaborating with business stakeholders, architects, and technical peers to shape technical strategy, solution design, and Copilot and AI adoption roadmaps. Strong knowledge of AI concepts including LLMs, prompt engineering and responsible Copilot practices. Hands on experience designing and delivering solutions using Power Apps, Automate, Power Bi to support Copilot customisation, automation, and governance. Proven experience implementing Copilot ready solutions, including data readiness, permissions alignment, content lifecycle management, including Dataverse, SharePoint, OneDrive & Teams. Deep familiarity with Power Platform, Microsoft Fabric, Entra ID, and M365 data security and compliance controls. Experience creating Copilot powered solution in regulated enterprise environments, ideally within financial services. Ability to disseminate and communicate Copilot concepts, risks, and technical approaches to a broad range of audiences including non technical stakeholders. Why join us? At USS, every individual contributes to building a secure financial future for our members and their families. We strive to create a work environment where everyone can thrive professionally while making a meaningful impact on the lives of others. We're also committed to helping you build your career by providing opportunities for development. We put a focus on recognising and supporting each individual's unique career path, driving this forward with the support of an engaged and proactive management team. Here at USS, we want you to thrive in and out of work with a friendly team, flexible culture and excellent range of benefits! How we will reward you Great starting salary Generous annual leave package Access to a high quality pension scheme provided through Universities Superannuation Scheme Supportive people policies (including enhanced occupational sickness pay and family friendly pay) Financial contributions towards your personal development to help you maintain your physical and mental wellbeing Access to a range of health and wellbeing services i.e., private healthcare, discounted gym membershi Learning and development opportunities to develop your skills, knowledge and talent Employee Volunteer Day's to support the communities where you work and live Cycle to Work Scheme Our culture and values Our people are what makes us different. We work together to create a diverse and inclusive culture that embraces individuality, where people are welcomed and feel comfortable in the knowledge that they can be themselves. Our purpose firmly states the importance of members, putting them 'front and centre' of what we do. This is embedded through our values: - Integrity - Collaboration - Excellence About us Universities Superannuation Scheme (USS) was established in 1974 as the principal pension scheme for universities and other higher education institutions in the UK. We work with around 330 employers to help build a secure financial future for almost 577,000 members and their families. We are one of the largest private defined benefit pension schemes in the UK, with total assets of around £76.8bn (at 31 March 2025). To find out more, please visit USSL is proud to be an equal opportunity employer. We strive to ensure our recruitment process is as flexible and inclusive as possible so we can attract diverse candidates and recruit the best talent. We want all candidates to perform at their best during the recruitment process, so if you need any reasonable adjustments or if there is anything we can do to help support you through your recruitment journey please let us know by contacting .