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3rd line support manager
Acorn Insurance and Financial Services Limited
Technical Lead
Acorn Insurance and Financial Services Limited Liverpool
We are looking for an innovative, broadly experienced all round developer with demonstrable business acumen and team leadership skills, to act as the main technical point to drive forward technical solutions as required for our Private Lines division (Private Car and Commercial Vehicle).  Much of this will be web based and / or mobile solutions. The Technical Lead requires direct working relationships with key business owners, their proxies and project managers responsible for driving forward a particular business division A successful candidate may be more highly front end or more back end experienced – which is OK, but you must have actively contributed to complex product development solutions with full engagement across multiple areas of technical specialism so is able to fully understand the roles, relationships and dependencies that each of each of these disciplines characterise.   Job Title:  Technical Business Lead Working Hours:  37.5 hours per week, Monday to Friday Location:  Liverpool City Centre, Hybrid working available Salary:  £70,000-£85,000 DOE   What you will be doing: Developing new and enhancing existing user-facing solutions Providing technical guidance, decision making and leadership of a delivery team comprising product owners, BA’s, PM’s, front end devs, back end dev, database developers, digital analysts, QA technicians Ensuring DevOps Epics, pbi’s, tasks, feature flagging, Assurance criteria and all testing strategies align with company standards Ensuring system are well documented and tested for resilience / failover / auto scaling as specified Building reusable components and front-end libraries for future use. Ensuring high quality software product delivery to timescales with reliable estimates and actual effort recorded Work with multiple internal stakeholders to ensure common understanding of technical approaches to architecture and implementation Collaborating with all other technical teams proactively and with consideration of priorities and workloads, working collaboratively in a multi disciplinary team to reach team goals Ensure mandated ‘core systems’ upgrades are appropriately managed Liaise with 3rd parties as appropriate depending on product requirements Provide BAU bug handling, hot fix deployment as and when required Putting security and performance at the heart of all products and processes   What we are looking for: Capable of advising on modern, secure, technical solutions to achieve product owner goals Highly proficient in either front end or back end modern technology tooling and coding standards, especially react, react Native, Next JS, C# dot Net, Event driven systems, Azure Devops, SOLID and clean architecture patterns Ability to understand business requirements and translate them into technical requirements Backed C#, dotNET, VS Core development Thorough understanding of front end typescript frameworks and core principles Solid understanding of modern specifications when developing components. Experience with the React Material UI Framework and an eye for design and understanding UI/UX practices Experience working with REST APIs and webhooks Knowledge of Docker and Docker Compose Strong development experience in microservice based enterprise architecture, SOLID principles, clean architecture, Azure service Bus, RabbitMQ, Mass transit, MediatR Knowledge of modern authorization mechanisms, such as JSON Web Token, OAuth etc Familiarity with modern front-end build pipelines and tools Understanding of popular front-end development tools such as Yarn, Webpack, Vitjs, StoryBook, Jest, Eslint, Prettier, Husky, etc. Good awareness of logging and alerting strategies and tooling (e.g. loki/Grafana) Familiarity with code versioning tools such as Git Good understanding of Google Adwords, GLCID’s, Tag Manager for tracking conversion Solid experience of CI/CD pipelines in DevOps     About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover. At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us. We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day. The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.  Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:  Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Enhanced paternity pay and 16 weeks full maternity pay. Colleague Assistance programme offers a suite of wellbeing services such as: 6 Free Counselling sessions per year Unlimited access to a telephone councillor 24/7 Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.  Network of internal qualified mental health first aiders are available to provide support to colleagues. Financial: A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner  Ability to access your earnings before payday via Dayforce Wallet. Company pension scheme Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period. Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice. Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.   Reward, Recognition and Culture :  Long Service Award paid on 5,10- and 15-years’ service A reward and recognition hub to celebrate and reward colleagues and peers. Consistent and engaging company events including company awards, competitions and charity fundraisers. Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!    All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
25/04/2025
Full time
We are looking for an innovative, broadly experienced all round developer with demonstrable business acumen and team leadership skills, to act as the main technical point to drive forward technical solutions as required for our Private Lines division (Private Car and Commercial Vehicle).  Much of this will be web based and / or mobile solutions. The Technical Lead requires direct working relationships with key business owners, their proxies and project managers responsible for driving forward a particular business division A successful candidate may be more highly front end or more back end experienced – which is OK, but you must have actively contributed to complex product development solutions with full engagement across multiple areas of technical specialism so is able to fully understand the roles, relationships and dependencies that each of each of these disciplines characterise.   Job Title:  Technical Business Lead Working Hours:  37.5 hours per week, Monday to Friday Location:  Liverpool City Centre, Hybrid working available Salary:  £70,000-£85,000 DOE   What you will be doing: Developing new and enhancing existing user-facing solutions Providing technical guidance, decision making and leadership of a delivery team comprising product owners, BA’s, PM’s, front end devs, back end dev, database developers, digital analysts, QA technicians Ensuring DevOps Epics, pbi’s, tasks, feature flagging, Assurance criteria and all testing strategies align with company standards Ensuring system are well documented and tested for resilience / failover / auto scaling as specified Building reusable components and front-end libraries for future use. Ensuring high quality software product delivery to timescales with reliable estimates and actual effort recorded Work with multiple internal stakeholders to ensure common understanding of technical approaches to architecture and implementation Collaborating with all other technical teams proactively and with consideration of priorities and workloads, working collaboratively in a multi disciplinary team to reach team goals Ensure mandated ‘core systems’ upgrades are appropriately managed Liaise with 3rd parties as appropriate depending on product requirements Provide BAU bug handling, hot fix deployment as and when required Putting security and performance at the heart of all products and processes   What we are looking for: Capable of advising on modern, secure, technical solutions to achieve product owner goals Highly proficient in either front end or back end modern technology tooling and coding standards, especially react, react Native, Next JS, C# dot Net, Event driven systems, Azure Devops, SOLID and clean architecture patterns Ability to understand business requirements and translate them into technical requirements Backed C#, dotNET, VS Core development Thorough understanding of front end typescript frameworks and core principles Solid understanding of modern specifications when developing components. Experience with the React Material UI Framework and an eye for design and understanding UI/UX practices Experience working with REST APIs and webhooks Knowledge of Docker and Docker Compose Strong development experience in microservice based enterprise architecture, SOLID principles, clean architecture, Azure service Bus, RabbitMQ, Mass transit, MediatR Knowledge of modern authorization mechanisms, such as JSON Web Token, OAuth etc Familiarity with modern front-end build pipelines and tools Understanding of popular front-end development tools such as Yarn, Webpack, Vitjs, StoryBook, Jest, Eslint, Prettier, Husky, etc. Good awareness of logging and alerting strategies and tooling (e.g. loki/Grafana) Familiarity with code versioning tools such as Git Good understanding of Google Adwords, GLCID’s, Tag Manager for tracking conversion Solid experience of CI/CD pipelines in DevOps     About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover. At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us. We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day. The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.  Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:  Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Enhanced paternity pay and 16 weeks full maternity pay. Colleague Assistance programme offers a suite of wellbeing services such as: 6 Free Counselling sessions per year Unlimited access to a telephone councillor 24/7 Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.  Network of internal qualified mental health first aiders are available to provide support to colleagues. Financial: A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner  Ability to access your earnings before payday via Dayforce Wallet. Company pension scheme Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period. Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice. Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.   Reward, Recognition and Culture :  Long Service Award paid on 5,10- and 15-years’ service A reward and recognition hub to celebrate and reward colleagues and peers. Consistent and engaging company events including company awards, competitions and charity fundraisers. Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!    All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
Derbyshire Fire & Rescue Service
3rd Line ICT Support Engineer
Derbyshire Fire & Rescue Service Derbyshire Fire & Rescue Service Headquarters, Ripley, UK
3rd Line ICT Support Engineer Salary £50,000* per annum - *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476). Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire. Agile working arrangements can be discussed with the successful candidate. Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service. As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate. Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments. You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.  You will be able to demonstrate: Excellent ICT Problem solving in a mission critical environment. A strong understanding of networking technologies, including switches & firewalls. A strong understanding of Microsoft Windows operating system technologies. A strong understanding of virtualised server and desktop provision. A strong understanding of cloud-based infrastructure. An excellent all-round ICT support understanding and working as part of a busy technical team. Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence? There will be a requirement for some travel for which a pool car will be provided. The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required.  The postholder will also be required to provide rota cover on the Recall to Duty Scheme. In return we offer; Flexible working hours. Family friendly policies. Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service. Free, secure on-site car parking. Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations. Employee discount scheme (Boost). Employee support networks. Enhanced Maternity Pay (subject to meeting eligibility criteria). Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service. Ongoing training and development opportunities. Eligibility to join the Local Government Pension Scheme with generous employer contributions. Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages. We are committed to equality and fairness at work.  Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role. We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment. Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.   To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931   The closing date for completed applications is midnight on 20.04.2025 . Interviews will be held in the week commencing 12.05.2025.   For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk. If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.    
03/04/2025
Full time
3rd Line ICT Support Engineer Salary £50,000* per annum - *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476). Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire. Agile working arrangements can be discussed with the successful candidate. Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service. As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate. Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments. You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.  You will be able to demonstrate: Excellent ICT Problem solving in a mission critical environment. A strong understanding of networking technologies, including switches & firewalls. A strong understanding of Microsoft Windows operating system technologies. A strong understanding of virtualised server and desktop provision. A strong understanding of cloud-based infrastructure. An excellent all-round ICT support understanding and working as part of a busy technical team. Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence? There will be a requirement for some travel for which a pool car will be provided. The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required.  The postholder will also be required to provide rota cover on the Recall to Duty Scheme. In return we offer; Flexible working hours. Family friendly policies. Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service. Free, secure on-site car parking. Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations. Employee discount scheme (Boost). Employee support networks. Enhanced Maternity Pay (subject to meeting eligibility criteria). Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service. Ongoing training and development opportunities. Eligibility to join the Local Government Pension Scheme with generous employer contributions. Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages. We are committed to equality and fairness at work.  Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role. We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment. Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.   To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931   The closing date for completed applications is midnight on 20.04.2025 . Interviews will be held in the week commencing 12.05.2025.   For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk. If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.    
KP Snacks
Quality Assurance Manager
KP Snacks Pontefract, Yorkshire
Quality Assurance Manager Pontefract (Home of Butterkist Popcorn) On-site This role is a fixed-term contract from February 2026 - February 2027. Join our snack-loving team We're looking for a Quality Assurance Manager to join us at KP Snacks. If you're ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you - this could be your next big move. About the role As our Quality Assurance Manager, you'll manage the day-to-day Quality function for the site. You'll be responsible for driving food safety and quality standards, managing a team of Quality Technologists and reporting into the site Senior Leadership Team. This is a senior role with real impact - you'll lead key technical programmes and represent the Technical function during audits and customer visits. What's in it for you? We believe in rewarding our colleagues and helping them thrive. Here's a flavour of what we offer: Annual bonus scheme, with a strong track record of overachievement Comprehensive healthcare support - including Medicash Health Cash Plan or Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care KP Pension Plan - contribution matching up to 7% of your salary 25 days holiday, plus the option to buy more KP4ME - our online platform for benefits, discounts, wellbeing tools and more What will you be doing? Driving food safety and quality standards across the site, including maintaining the Quality Management System (QMS) Leading internal audits to BRC, AIB and customer standards, and managing the site audit team Managing non-conformances and coordinating corrective actions Supporting IWS implementation, particularly the Quality Pillar Daily Management Systems (DMS) Leading 3rd party audit preparation and execution, including customer visits Who are we? We're KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love - from Hula Hoops to McCoy's. In the UK, we're a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We're proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together. We're committed to inclusion We're building a workplace where everyone belongs. If you don't tick every box, we'd still love to hear from you - your unique perspective could be just what we need. And if there's anything we can do to make the process easier for you, just let us know. We'd love to hear from you if you can bring: Strong influencing skills and a hands-on, operational approach Confidence working in a factory environment and engaging with cross-functional teams Experience managing QMS and HACCP systems in a food manufacturing setting Lead Auditor qualification, Level 4 HACCP and Level 4 Food Hygiene A proven track record in hygiene systems, branded and own-label products, and external customer engagement
07/12/2025
Full time
Quality Assurance Manager Pontefract (Home of Butterkist Popcorn) On-site This role is a fixed-term contract from February 2026 - February 2027. Join our snack-loving team We're looking for a Quality Assurance Manager to join us at KP Snacks. If you're ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you - this could be your next big move. About the role As our Quality Assurance Manager, you'll manage the day-to-day Quality function for the site. You'll be responsible for driving food safety and quality standards, managing a team of Quality Technologists and reporting into the site Senior Leadership Team. This is a senior role with real impact - you'll lead key technical programmes and represent the Technical function during audits and customer visits. What's in it for you? We believe in rewarding our colleagues and helping them thrive. Here's a flavour of what we offer: Annual bonus scheme, with a strong track record of overachievement Comprehensive healthcare support - including Medicash Health Cash Plan or Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care KP Pension Plan - contribution matching up to 7% of your salary 25 days holiday, plus the option to buy more KP4ME - our online platform for benefits, discounts, wellbeing tools and more What will you be doing? Driving food safety and quality standards across the site, including maintaining the Quality Management System (QMS) Leading internal audits to BRC, AIB and customer standards, and managing the site audit team Managing non-conformances and coordinating corrective actions Supporting IWS implementation, particularly the Quality Pillar Daily Management Systems (DMS) Leading 3rd party audit preparation and execution, including customer visits Who are we? We're KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love - from Hula Hoops to McCoy's. In the UK, we're a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We're proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together. We're committed to inclusion We're building a workplace where everyone belongs. If you don't tick every box, we'd still love to hear from you - your unique perspective could be just what we need. And if there's anything we can do to make the process easier for you, just let us know. We'd love to hear from you if you can bring: Strong influencing skills and a hands-on, operational approach Confidence working in a factory environment and engaging with cross-functional teams Experience managing QMS and HACCP systems in a food manufacturing setting Lead Auditor qualification, Level 4 HACCP and Level 4 Food Hygiene A proven track record in hygiene systems, branded and own-label products, and external customer engagement
EasyWebRecruitment.com
Infrastructure Engineer (3rd Line)
EasyWebRecruitment.com Leeds, Yorkshire
Infrastructure Engineer (3rd Line) Location: Leeds Department : Information Services Job Type: Full time Contract Type: Permanent Are you a skilled Infrastructure Engineer who thrives in a fast-paced environment where your work genuinely matters? With our client, you ll play a vital role in keeping our systems reliable, secure and performing at their best, supporting the smooth running of the airport every day while driving improvements in line with organisation s strategic objectives. In this hands-on role, you ll work closely with Support Analysts and fellow Engineers to resolve incidents, identify root causes, and enhance their infrastructure through clear documentation, smart problem-solving and small project delivery. You ll communicate complex issues simply, share knowledge openly, and stay current with evolving technologies, reflecting their commitment to be the best, work as one team and do the right thing in everything they do. What You ll Be Doing Service Delivery Manage and update service desk tickets with clear, accurate detail. Deliver support aligned with their IS strategy and organisational goals. Troubleshoot hardware, software and platform issues with a solution-focused mindset. Provide remote, telephone and on-site support as part of the on-call rota. Complete ad-hoc tasks to maintain a secure, stable and smooth IT environment. Systems & Infrastructure Carry out routine maintenance, backups and system checks. Manage inventory, coordinate repairs and work with suppliers. Administer security controls, documentation and policies across our systems. Support the procurement and delivery of equipment and services. Provide weekly updates to the Information Systems Manager. Analysis & Improvement Analyse incidents, requests and change requirements. Document systems, procedures and technical solutions. Assess new technologies to improve performance and scalability. Contribute to departmental reporting and continuous improvement. Share knowledge across teams to support a strong One Team environment. Security & Compliance Follow IT security policies and least-privilege principles. Maintain accurate hardware and software asset records. Support incident triage, investigation and remediation activities. Document all security activity and contribute to threat-hunting initiatives. Balance risk and operational continuity in all security decisions. Training & Development Stay up to date with technical training and professional development. Support training for colleagues, end users and new starters. What You ll Bring Essential Proven experience in an Infrastructure or Network Support role. Strong understanding of incident, problem and change management using ITSM tools. Ability to restore service quickly while working towards root cause fixes. Excellent experience supporting Microsoft Windows desktops and servers. Strong knowledge of Exchange, M365, SharePoint Online, Teams and Intune. Solid understanding of TCP/IP, DNS, DHCP, Active Directory & Group Policy. Experience with DFS, networking, replication, and Veeam Backup & Replication. Working knowledge of SQL Server and PowerShell. Experience managing VMware environments. Familiarity with remote support tools (Splashtop, NinjaOne, PRTG). High-quality communication and documentation skills. Understanding of SLAs, OLAs and KPIs. Ability to train, mentor and share knowledge effectively. Desirable Certifications in Microsoft OS, Linux, Azure, AWS, VMware or M365. Experience with Extreme switches and networking. Experience with HP systems, SAN storage or firewall administration. Personal Qualities A positive, confident and customer-focused attitude, with a genuine desire to support colleagues across the wider business when issues arise. Someone who contributes positively to a collaborative team environment and actively works with others to achieve shared goals, in line with their One Team value. A natural drive to Be The Best continuously improving, staying curious, taking ownership and striving for high-quality outcomes in everything you do. Strong time management and prioritisation skills, especially in a busy and fast-moving environment. Flexible, adaptable and comfortable managing multiple tasks effectively. Commitment to high standards, integrity and Doing The Right Thing in every task. Ability to obtain Counter Terrorist Check (CTC) clearance (must have lived in UK for last 5 years Why Join them? There s never been a more exciting time to join the team. They re undergoing a major transformation as they expand and modernise their airport infrastructure creating new opportunities, investing in better technology, and shaping the future of travel for their region. By joining now, you ll play a key part in building and supporting an improved, more efficient and more resilient airport operation. You ll also be part of a friendly, ambitious organisation that genuinely invests in its people. Alongside a collaborative One Team culture, they offer a range of great benefits, including: Free on-site parking Terminal retail and hospitality discounts Generous pension scheme Life assurance Electric car salary sacrifice scheme Cycle to Work scheme Volunteer days and community initiatives Employee Assistance Programme (EAP) for wellbeing and support Working Location / Environment This role is on-site working at the heart of their operation. You will also need to be available to attend on-site out of hours when on call, ensuring they maintain essential 24/7 system resilience. REF-
06/12/2025
Full time
Infrastructure Engineer (3rd Line) Location: Leeds Department : Information Services Job Type: Full time Contract Type: Permanent Are you a skilled Infrastructure Engineer who thrives in a fast-paced environment where your work genuinely matters? With our client, you ll play a vital role in keeping our systems reliable, secure and performing at their best, supporting the smooth running of the airport every day while driving improvements in line with organisation s strategic objectives. In this hands-on role, you ll work closely with Support Analysts and fellow Engineers to resolve incidents, identify root causes, and enhance their infrastructure through clear documentation, smart problem-solving and small project delivery. You ll communicate complex issues simply, share knowledge openly, and stay current with evolving technologies, reflecting their commitment to be the best, work as one team and do the right thing in everything they do. What You ll Be Doing Service Delivery Manage and update service desk tickets with clear, accurate detail. Deliver support aligned with their IS strategy and organisational goals. Troubleshoot hardware, software and platform issues with a solution-focused mindset. Provide remote, telephone and on-site support as part of the on-call rota. Complete ad-hoc tasks to maintain a secure, stable and smooth IT environment. Systems & Infrastructure Carry out routine maintenance, backups and system checks. Manage inventory, coordinate repairs and work with suppliers. Administer security controls, documentation and policies across our systems. Support the procurement and delivery of equipment and services. Provide weekly updates to the Information Systems Manager. Analysis & Improvement Analyse incidents, requests and change requirements. Document systems, procedures and technical solutions. Assess new technologies to improve performance and scalability. Contribute to departmental reporting and continuous improvement. Share knowledge across teams to support a strong One Team environment. Security & Compliance Follow IT security policies and least-privilege principles. Maintain accurate hardware and software asset records. Support incident triage, investigation and remediation activities. Document all security activity and contribute to threat-hunting initiatives. Balance risk and operational continuity in all security decisions. Training & Development Stay up to date with technical training and professional development. Support training for colleagues, end users and new starters. What You ll Bring Essential Proven experience in an Infrastructure or Network Support role. Strong understanding of incident, problem and change management using ITSM tools. Ability to restore service quickly while working towards root cause fixes. Excellent experience supporting Microsoft Windows desktops and servers. Strong knowledge of Exchange, M365, SharePoint Online, Teams and Intune. Solid understanding of TCP/IP, DNS, DHCP, Active Directory & Group Policy. Experience with DFS, networking, replication, and Veeam Backup & Replication. Working knowledge of SQL Server and PowerShell. Experience managing VMware environments. Familiarity with remote support tools (Splashtop, NinjaOne, PRTG). High-quality communication and documentation skills. Understanding of SLAs, OLAs and KPIs. Ability to train, mentor and share knowledge effectively. Desirable Certifications in Microsoft OS, Linux, Azure, AWS, VMware or M365. Experience with Extreme switches and networking. Experience with HP systems, SAN storage or firewall administration. Personal Qualities A positive, confident and customer-focused attitude, with a genuine desire to support colleagues across the wider business when issues arise. Someone who contributes positively to a collaborative team environment and actively works with others to achieve shared goals, in line with their One Team value. A natural drive to Be The Best continuously improving, staying curious, taking ownership and striving for high-quality outcomes in everything you do. Strong time management and prioritisation skills, especially in a busy and fast-moving environment. Flexible, adaptable and comfortable managing multiple tasks effectively. Commitment to high standards, integrity and Doing The Right Thing in every task. Ability to obtain Counter Terrorist Check (CTC) clearance (must have lived in UK for last 5 years Why Join them? There s never been a more exciting time to join the team. They re undergoing a major transformation as they expand and modernise their airport infrastructure creating new opportunities, investing in better technology, and shaping the future of travel for their region. By joining now, you ll play a key part in building and supporting an improved, more efficient and more resilient airport operation. You ll also be part of a friendly, ambitious organisation that genuinely invests in its people. Alongside a collaborative One Team culture, they offer a range of great benefits, including: Free on-site parking Terminal retail and hospitality discounts Generous pension scheme Life assurance Electric car salary sacrifice scheme Cycle to Work scheme Volunteer days and community initiatives Employee Assistance Programme (EAP) for wellbeing and support Working Location / Environment This role is on-site working at the heart of their operation. You will also need to be available to attend on-site out of hours when on call, ensuring they maintain essential 24/7 system resilience. REF-
Akkodis
2nd Line Support Engineer - MDM
Akkodis Hatfield, Hertfordshire
2nd Line Support Engineer - MDMAkkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The RoleAs a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX).The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
05/12/2025
Full time
2nd Line Support Engineer - MDMAkkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The RoleAs a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX).The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Opus Technology
IT Service Transition Engineer
Opus Technology Reigate, Surrey
IT Service Transition Engineer Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK's largest independent Managed Service Providers, recently ranked as "World class" by the Best Companies to work for awards. Be a key player in our Project Engineering team The IT Service Transition Engineer role will be the technical lead, working side-by-side with the PMO and Support teams in the delivery of customer IT transitions (onboarding / offboarding). Additionally, you will be responsible for: Creating detailed onboarding and offboarding plans, contributing in project meetings (including onsite visits where required), auditing and documenting customers' IT estates and delivering new products purchased from Opus Throughout customers' transitions; identify risks, facilitate migrations to / from our applications, ensuring any issues raised are logged and resolved quickly Supporting pre-sales discovery to set realistic expectations before transitions begin Identifying up-sell opportunities and raising to the account manager as appropriate Handing-over customer IT estate information to the Support Team Daily time entries / Project admin Installation and configuration of both hardware and software applications at the customer premises and remotely where applicable Remote programming for additional works and system related changes End user training for products installed Upholding the company ethos of ensuring continual improvement is always at the heart of dealing with any issues or complaints Salary £40-£45k Remote based with occasional client site visit as required Other organisations may call this role IT Onboarding Engineer. The talents we are excited to see You will have the following experience/skills: IT onboarding / transitioning, whether that's in a Support or Project capacity Minimum of 5 years' in the support and delivery of predominantly Microsoft-based solutions, including product related qualifications Liaising with customers and 3rd parties, with the ability to demonstrate focused customer care skills Owning technical issues, working closely with the manufacturers to successful resolution IT Support Level 2nd Line minimum Microsoft Certified at intermediate level (or equivalent) Microsoft Dynamics ITIL or Prince2 qualification preferred Your exclusive benefits A comprehensive Private Healthcare and Cash Plan Pension and life insurance Entry to the £3,000 quarterly Dreamball draw Personalised training and development pathways Regular fully funded companywide events Monthly 'outstanding performer' accolades Enriching paid volunteering days A rewarding Refer a friend scheme (£1,000) The flexibility to adjust your holiday allowance (25 days pa) Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. We're on track to meet this target, and we're seeking top talent like you to join us on this exciting journey. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you. REF-
05/12/2025
Full time
IT Service Transition Engineer Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK's largest independent Managed Service Providers, recently ranked as "World class" by the Best Companies to work for awards. Be a key player in our Project Engineering team The IT Service Transition Engineer role will be the technical lead, working side-by-side with the PMO and Support teams in the delivery of customer IT transitions (onboarding / offboarding). Additionally, you will be responsible for: Creating detailed onboarding and offboarding plans, contributing in project meetings (including onsite visits where required), auditing and documenting customers' IT estates and delivering new products purchased from Opus Throughout customers' transitions; identify risks, facilitate migrations to / from our applications, ensuring any issues raised are logged and resolved quickly Supporting pre-sales discovery to set realistic expectations before transitions begin Identifying up-sell opportunities and raising to the account manager as appropriate Handing-over customer IT estate information to the Support Team Daily time entries / Project admin Installation and configuration of both hardware and software applications at the customer premises and remotely where applicable Remote programming for additional works and system related changes End user training for products installed Upholding the company ethos of ensuring continual improvement is always at the heart of dealing with any issues or complaints Salary £40-£45k Remote based with occasional client site visit as required Other organisations may call this role IT Onboarding Engineer. The talents we are excited to see You will have the following experience/skills: IT onboarding / transitioning, whether that's in a Support or Project capacity Minimum of 5 years' in the support and delivery of predominantly Microsoft-based solutions, including product related qualifications Liaising with customers and 3rd parties, with the ability to demonstrate focused customer care skills Owning technical issues, working closely with the manufacturers to successful resolution IT Support Level 2nd Line minimum Microsoft Certified at intermediate level (or equivalent) Microsoft Dynamics ITIL or Prince2 qualification preferred Your exclusive benefits A comprehensive Private Healthcare and Cash Plan Pension and life insurance Entry to the £3,000 quarterly Dreamball draw Personalised training and development pathways Regular fully funded companywide events Monthly 'outstanding performer' accolades Enriching paid volunteering days A rewarding Refer a friend scheme (£1,000) The flexibility to adjust your holiday allowance (25 days pa) Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. We're on track to meet this target, and we're seeking top talent like you to join us on this exciting journey. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you. REF-
Turn It On
IT Manager
Turn It On Salisbury, Wiltshire
IT Manager Salisbury £32,000 - £40,000 Turn IT On is current seeking an IT Manager who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, working within an education environment, a strong willingness to learn and a passion for providing exceptional service to our customers. This role involves onsite support to a Trust. Applicants must hold a valid UK driving license and own their own vehicle. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school's ICT network. You will also collaborate with the Senior Management team to aid in the development of the school's IT infrastructure and put in plans for projects. Your role will be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering the turn IT on support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and TIO, this will involve staying informed about the services and solutions turn IT on can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school's network infrastructure and ICT based applications Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups. Providing technical advice, training and support to staff to enable them to make effective use of systems. Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups. Line manage and take responsibility for the work of the ICT support staff. 2nd/3rd line support. You will be required to provide a weekly service update email to the key contacts for these Trusts and prepare and present a monthly service review report including reporting on any SLA failures. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with at least of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting An exceptional understanding of the requirements and responsibilities of working within the school environment. Experience in upgrading a school IT Network system. Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills. The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team. The role is offered on a full year, full-time basis and the successful candidate will be subject to an enhanced DBS check. In return, we are offering a salary of between £32,000 - £40,000 negotiable for the right person, benefits include salary sacrifice pension scheme, benefits & wellbeing Hub including electric/hybrid car leasing scheme, cycle & ebike scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discounts scheme. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning.As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. We are proud that we provide a friendly and supportive place to work where people feel trusted and respected. The Transforming Learning Group (TLG) provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and software consultancy and training. We have several brands under the TLG umbrella - turn IT on, School ICT Services, SalamanderSoft, SBM, Vital York, GDPR Sentry and Locker. Between these brands we provide services to over 5,000 schools across UK and employ over 460 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning. turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. 'Happy to talk flexible working' 'Your data matters' REF-
05/12/2025
Full time
IT Manager Salisbury £32,000 - £40,000 Turn IT On is current seeking an IT Manager who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, working within an education environment, a strong willingness to learn and a passion for providing exceptional service to our customers. This role involves onsite support to a Trust. Applicants must hold a valid UK driving license and own their own vehicle. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school's ICT network. You will also collaborate with the Senior Management team to aid in the development of the school's IT infrastructure and put in plans for projects. Your role will be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering the turn IT on support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and TIO, this will involve staying informed about the services and solutions turn IT on can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school's network infrastructure and ICT based applications Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups. Providing technical advice, training and support to staff to enable them to make effective use of systems. Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups. Line manage and take responsibility for the work of the ICT support staff. 2nd/3rd line support. You will be required to provide a weekly service update email to the key contacts for these Trusts and prepare and present a monthly service review report including reporting on any SLA failures. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with at least of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting An exceptional understanding of the requirements and responsibilities of working within the school environment. Experience in upgrading a school IT Network system. Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills. The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team. The role is offered on a full year, full-time basis and the successful candidate will be subject to an enhanced DBS check. In return, we are offering a salary of between £32,000 - £40,000 negotiable for the right person, benefits include salary sacrifice pension scheme, benefits & wellbeing Hub including electric/hybrid car leasing scheme, cycle & ebike scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discounts scheme. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning.As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. We are proud that we provide a friendly and supportive place to work where people feel trusted and respected. The Transforming Learning Group (TLG) provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and software consultancy and training. We have several brands under the TLG umbrella - turn IT on, School ICT Services, SalamanderSoft, SBM, Vital York, GDPR Sentry and Locker. Between these brands we provide services to over 5,000 schools across UK and employ over 460 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning. turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. 'Happy to talk flexible working' 'Your data matters' REF-
Turn It On
IT Manager
Turn It On
IT Manager IT Manager London - Dulwich £32,000 - £42,000 Turn IT On is current seeking an IT Manager who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, working within an education environment, a strong willingness to learn and a passion for providing exceptional service to our customers. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school's ICT network. You will also collaborate with the Senior Management team to aid in the development of the school's IT infrastructure and put in plans for projects. Your role will be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering the turn IT on support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and TIO, this will involve staying informed about the services and solutions turn IT on can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school's network infrastructure and ICT based applications Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups. Providing technical advice, training and support to staff to enable them to make effective use of systems. Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups. Line manage and take responsibility for the work of the ICT support staff. 2nd/3rd line support. You will be required to provide a weekly service update email to the key contacts for these Trusts and prepare and present a monthly service review report including reporting on any SLA failures. Enforcing and monitoring in line with school policies. Training of internal staff. 4 days a week as a IT Manager and 1 day a week supporting the school as a Trust IT Manager Our ideal candidate will have: A strong passion for IT, with at least of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting An exceptional understanding of the requirements and responsibilities of working within the school environment. Experience in upgrading a school IT Network system. Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills. The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team. The role is offered on a full year, full-time basis and the successful candidate will be subject to an enhanced DBS check. In return, we are offering a salary of between £32,000 - £42,000 negotiable for the right person, benefits include salary sacrifice pension scheme, benefits & wellbeing Hub including electric/hybrid car leasing scheme, cycle & ebike scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discounts scheme.We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning.As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. We are proud that we provide a friendly and supportive place to work where people feel trusted and respected. The Transforming Learning Group (TLG) provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and software consultancy and training. We have several brands under the TLG umbrella - turn IT on, School ICT Services, SalamanderSoft, SBM, Vital York, GDPR Sentry and Locker. Between these brands we provide services to over 5,000 schools across UK and employ over 460 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning. turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. 'Happy to talk flexible working' 'Your data matters' REF-
05/12/2025
Full time
IT Manager IT Manager London - Dulwich £32,000 - £42,000 Turn IT On is current seeking an IT Manager who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, working within an education environment, a strong willingness to learn and a passion for providing exceptional service to our customers. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school's ICT network. You will also collaborate with the Senior Management team to aid in the development of the school's IT infrastructure and put in plans for projects. Your role will be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering the turn IT on support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and TIO, this will involve staying informed about the services and solutions turn IT on can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school's network infrastructure and ICT based applications Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups. Providing technical advice, training and support to staff to enable them to make effective use of systems. Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups. Line manage and take responsibility for the work of the ICT support staff. 2nd/3rd line support. You will be required to provide a weekly service update email to the key contacts for these Trusts and prepare and present a monthly service review report including reporting on any SLA failures. Enforcing and monitoring in line with school policies. Training of internal staff. 4 days a week as a IT Manager and 1 day a week supporting the school as a Trust IT Manager Our ideal candidate will have: A strong passion for IT, with at least of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting An exceptional understanding of the requirements and responsibilities of working within the school environment. Experience in upgrading a school IT Network system. Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills. The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team. The role is offered on a full year, full-time basis and the successful candidate will be subject to an enhanced DBS check. In return, we are offering a salary of between £32,000 - £42,000 negotiable for the right person, benefits include salary sacrifice pension scheme, benefits & wellbeing Hub including electric/hybrid car leasing scheme, cycle & ebike scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discounts scheme.We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning.As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. We are proud that we provide a friendly and supportive place to work where people feel trusted and respected. The Transforming Learning Group (TLG) provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and software consultancy and training. We have several brands under the TLG umbrella - turn IT on, School ICT Services, SalamanderSoft, SBM, Vital York, GDPR Sentry and Locker. Between these brands we provide services to over 5,000 schools across UK and employ over 460 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning. turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. 'Happy to talk flexible working' 'Your data matters' REF-
Interface Recruitment
Helpdesk Manager - hands on 1st / 2nd Line
Interface Recruitment City, Sheffield
The opportunity: An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)
05/12/2025
Full time
The opportunity: An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)
Berry Recruitment
Junior Support Analyst
Berry Recruitment
A leading provider of healthcare service solutions are looking for a Junior Support Analyst to join the team in the office based in Totton. The job involves: Providing first-point technical support for users via telephone, email, and ticketing systems, resolving common IT issues quickly. Troubleshooting problems with desktops, laptops, mobile devices, printers, and basic network connectivity. Building, imaging, and configuring new hardware (PCs, laptops) following company standards and deployment processes. Managing user account tasks such as password resets, access requests, and basic permission changes. Installing and configuring approved software, updates, and patches on end-user devices. Logging all incidents and requests accurately, escalating more complex issues to the 2nd or 3rd Line when required. Providing excellent customer service experiences. About you: What are we looking for? A keen interest in IT Customer service experience would be advantageous Technical IT experience would be advantageous Good communication skills Professional and adaptable, able to provide guidance to both colleagues and senior managers A proactive and self-motivated learner, who is willing to research resolutions to issues or develop new skills Willing to undertake occasional travel to other UK sites if required Good attention to detail whilst working in a busy environment. 37.5 hours per week Monday-Friday 08.30-17.00 Salary: 26k Holiday: 25 days plus bank holidays plus optional 5 unpaid days Benefits: Life assurance, company pension scheme and rewards scheme Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
05/12/2025
Full time
A leading provider of healthcare service solutions are looking for a Junior Support Analyst to join the team in the office based in Totton. The job involves: Providing first-point technical support for users via telephone, email, and ticketing systems, resolving common IT issues quickly. Troubleshooting problems with desktops, laptops, mobile devices, printers, and basic network connectivity. Building, imaging, and configuring new hardware (PCs, laptops) following company standards and deployment processes. Managing user account tasks such as password resets, access requests, and basic permission changes. Installing and configuring approved software, updates, and patches on end-user devices. Logging all incidents and requests accurately, escalating more complex issues to the 2nd or 3rd Line when required. Providing excellent customer service experiences. About you: What are we looking for? A keen interest in IT Customer service experience would be advantageous Technical IT experience would be advantageous Good communication skills Professional and adaptable, able to provide guidance to both colleagues and senior managers A proactive and self-motivated learner, who is willing to research resolutions to issues or develop new skills Willing to undertake occasional travel to other UK sites if required Good attention to detail whilst working in a busy environment. 37.5 hours per week Monday-Friday 08.30-17.00 Salary: 26k Holiday: 25 days plus bank holidays plus optional 5 unpaid days Benefits: Life assurance, company pension scheme and rewards scheme Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Ernest Gordon Recruitment Limited
IT Support Engineer Modular Buildings
Ernest Gordon Recruitment Limited Beverley, North Humberside
IT Support Engineer (Modular Buildings) £40,000-£45,000 + Company Bonus + Generous Pension + Training + Progression + Hybrid (2x p/week) + Early Finish on a Friday + Company Benefits Beverley Are you an IT Support Engineer or similar looking to join a leading company offering the chance to work on specialist, cutting edge projects whilst upskilling yourself in a role offering ongoing progression across the company? Do you want the opportunity to have a varied set of responsibilities from general IT support to infrastructure and cyber security? This company are a leading provider of Modular buildings for temporary and permanent use with a presence across the UK. They have seen major growth since their establishment whilst building a loyal client base across numerous industries. In this role you will be heading up the support function and infrastructure works for cutting edge projects. You will be working closely with the other members of the IT team and key stakeholders in addition to playing a key part in supporting project bandwidth as you work hybrid with some flexibility in working. This technical role would suit an IT Support Engineer looking to join a leading company who offer a company bonus and the chance for ongoing progression in the business. The Role: Oversee and optimise IT infrastructure, including servers, networks, cloud, and databases Manage backups, disaster recovery, and ensure high system availability Maintain ITIL-aligned documentation and support security initiatives Provide 3rd line support and contribute to application management and system deployments The Person: IT support Engineer or similar Infrastructure experience Commutable to Beverley IT, Support, 3rd Line, Infrastructure, Azure, Cloud, SQL, Support, Technical, Engineer, Modular Buildings, Technician, Manager, Hybrid, Project, Hull, Brandesburton, Beverley, Yorkshire Reference number: BBBH22632If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
05/12/2025
Full time
IT Support Engineer (Modular Buildings) £40,000-£45,000 + Company Bonus + Generous Pension + Training + Progression + Hybrid (2x p/week) + Early Finish on a Friday + Company Benefits Beverley Are you an IT Support Engineer or similar looking to join a leading company offering the chance to work on specialist, cutting edge projects whilst upskilling yourself in a role offering ongoing progression across the company? Do you want the opportunity to have a varied set of responsibilities from general IT support to infrastructure and cyber security? This company are a leading provider of Modular buildings for temporary and permanent use with a presence across the UK. They have seen major growth since their establishment whilst building a loyal client base across numerous industries. In this role you will be heading up the support function and infrastructure works for cutting edge projects. You will be working closely with the other members of the IT team and key stakeholders in addition to playing a key part in supporting project bandwidth as you work hybrid with some flexibility in working. This technical role would suit an IT Support Engineer looking to join a leading company who offer a company bonus and the chance for ongoing progression in the business. The Role: Oversee and optimise IT infrastructure, including servers, networks, cloud, and databases Manage backups, disaster recovery, and ensure high system availability Maintain ITIL-aligned documentation and support security initiatives Provide 3rd line support and contribute to application management and system deployments The Person: IT support Engineer or similar Infrastructure experience Commutable to Beverley IT, Support, 3rd Line, Infrastructure, Azure, Cloud, SQL, Support, Technical, Engineer, Modular Buildings, Technician, Manager, Hybrid, Project, Hull, Brandesburton, Beverley, Yorkshire Reference number: BBBH22632If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Ernest Gordon Recruitment Limited
3rd Line IT Support Engineer Modular Buildings
Ernest Gordon Recruitment Limited Beverley, North Humberside
3rd Line IT Support Engineer (Modular Buildings)£40,000-£45,000 + Company Bonus + Generous Pension + Training + Progression + Hybrid (2x p/week) + Early Finish on a Friday + Company BenefitsBeverleyAre you a 3rd Line IT Support Engineer or similar looking to join a leading company offering the chance to work on specialist, cutting edge projects whilst upskilling yourself in a role offering ongoing progression across the company?This company are a leading provider of Modular buildings for temporary and permanent use with a presence across the UK. They have seen major growth since their establishment whilst building a loyal client base across numerous industries including education, government and infrastructure and due to an ever increasing workload are looking to grow their friendly team.In this role you will be heading up the support function and infrastructure works for cutting edge projects. You will be working closely with the other members of the IT team and key stakeholders in addition to playing a key part in supporting project bandwidth as you work hybrid with some flexibility in working.This technical role would suit a 3rd Line IT Support Engineer looking to join a leading company who offer a company bonus and the chance for ongoing progression in the business.The Role: Oversee and optimise IT infrastructure, including servers, networks, cloud, and databases Manage backups, disaster recovery, and ensure high system availability Maintain ITIL-aligned documentation and support security initiatives Provide 3rd line support and contribute to application management and system deployments The Person: 3rd Line IT support Engineer or similar Infrastructure experience Commutable to Beverley IT, Support, 3rd Line, Infrastructure, Azure, Cloud, SQL, Support, Technical, Engineer, Modular Buildings, Technician, Manager, Hybrid, Project, Hull, Brandesburton, Beverley, YorkshireReference number: BBBH22632If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
05/12/2025
Full time
3rd Line IT Support Engineer (Modular Buildings)£40,000-£45,000 + Company Bonus + Generous Pension + Training + Progression + Hybrid (2x p/week) + Early Finish on a Friday + Company BenefitsBeverleyAre you a 3rd Line IT Support Engineer or similar looking to join a leading company offering the chance to work on specialist, cutting edge projects whilst upskilling yourself in a role offering ongoing progression across the company?This company are a leading provider of Modular buildings for temporary and permanent use with a presence across the UK. They have seen major growth since their establishment whilst building a loyal client base across numerous industries including education, government and infrastructure and due to an ever increasing workload are looking to grow their friendly team.In this role you will be heading up the support function and infrastructure works for cutting edge projects. You will be working closely with the other members of the IT team and key stakeholders in addition to playing a key part in supporting project bandwidth as you work hybrid with some flexibility in working.This technical role would suit a 3rd Line IT Support Engineer looking to join a leading company who offer a company bonus and the chance for ongoing progression in the business.The Role: Oversee and optimise IT infrastructure, including servers, networks, cloud, and databases Manage backups, disaster recovery, and ensure high system availability Maintain ITIL-aligned documentation and support security initiatives Provide 3rd line support and contribute to application management and system deployments The Person: 3rd Line IT support Engineer or similar Infrastructure experience Commutable to Beverley IT, Support, 3rd Line, Infrastructure, Azure, Cloud, SQL, Support, Technical, Engineer, Modular Buildings, Technician, Manager, Hybrid, Project, Hull, Brandesburton, Beverley, YorkshireReference number: BBBH22632If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Next Best Move
D365 Developer & Analyst
Next Best Move
We are working with a leading charity based in Central London to recruit a D365 Developer & Analyst . This is a fantastic opportunity for a proactive and technically skilled individual to play a key role in developing solutions in collaboration with the Applications team to satisfy the needs of the charity's internal and external customers. This will be a 1-year FTC, hybrid role with excellent benefits. Key Responsibilities Work with Junior Power Platform Developer and Finance Systems Analyst to develop new Dynamics 365 (D365) and Power Portal solutions. Provide 2nd and 3rd line support for D365. Take responsibility for the integrity and accuracy of the data on D365. Support key users in creating new D365 Canvas Apps. Write User Acceptance Tests for new deployments. Manage integrations with external tools, including other databases. Write custom workflows for business processes and rules. Produce and maintain documentation to reflect changes to D365/Power Platform. Support other IT Staff with SharePoint design and access Any other duties, appropriate to the grade of the post, as requested by the IT Applications Manager Skills and Experience Experience in developing D365 systems. Advanced proficiency in Microsoft Office skills, including Outlook, Word, Excel and PowerPoint and other applications such as Microsoft 365, SharePoint, Teams and OneDrive. Power Apps and Power Automate experience. Experience in ETL tools, such as SSIS. Business Central experience. Good knowledge and Development experience of MS SQL. Experience in creating UAT scripts. Technical writing experience with the ability to present technical information to a non-technical audience. Understanding of Agile project delivery. Experience in diagnosing and resolving complex D365 issues. Experience in developing MS Access applications. Experience in developing using VBA, using C# and .NET. Excellent organisational, communication, and stakeholder engagement skills. Qualifications Degree in a relevant field or equivalent experience. Microsoft Certification in D365 Systems Developer. (desirable). What's on Offer £45,000 per annum Hybrid working (Central London office) Excellent benefits and the chance to work for a purpose-driven organisation
05/12/2025
Contractor
We are working with a leading charity based in Central London to recruit a D365 Developer & Analyst . This is a fantastic opportunity for a proactive and technically skilled individual to play a key role in developing solutions in collaboration with the Applications team to satisfy the needs of the charity's internal and external customers. This will be a 1-year FTC, hybrid role with excellent benefits. Key Responsibilities Work with Junior Power Platform Developer and Finance Systems Analyst to develop new Dynamics 365 (D365) and Power Portal solutions. Provide 2nd and 3rd line support for D365. Take responsibility for the integrity and accuracy of the data on D365. Support key users in creating new D365 Canvas Apps. Write User Acceptance Tests for new deployments. Manage integrations with external tools, including other databases. Write custom workflows for business processes and rules. Produce and maintain documentation to reflect changes to D365/Power Platform. Support other IT Staff with SharePoint design and access Any other duties, appropriate to the grade of the post, as requested by the IT Applications Manager Skills and Experience Experience in developing D365 systems. Advanced proficiency in Microsoft Office skills, including Outlook, Word, Excel and PowerPoint and other applications such as Microsoft 365, SharePoint, Teams and OneDrive. Power Apps and Power Automate experience. Experience in ETL tools, such as SSIS. Business Central experience. Good knowledge and Development experience of MS SQL. Experience in creating UAT scripts. Technical writing experience with the ability to present technical information to a non-technical audience. Understanding of Agile project delivery. Experience in diagnosing and resolving complex D365 issues. Experience in developing MS Access applications. Experience in developing using VBA, using C# and .NET. Excellent organisational, communication, and stakeholder engagement skills. Qualifications Degree in a relevant field or equivalent experience. Microsoft Certification in D365 Systems Developer. (desirable). What's on Offer £45,000 per annum Hybrid working (Central London office) Excellent benefits and the chance to work for a purpose-driven organisation
GreatFind Recruitment
IT Network Manager
GreatFind Recruitment Dartford, Kent
An exciting opportunity has arisen for an experienced IT professional to join a credible managed service provider as an IT Manager , supporting and leading ICT operations across schools in South East London. This role is ideal for someone who enjoys hands-on technical work, problem solving, and building strong relationships with school staff while ensuring reliable, secure, and high-performing IT systems that support teaching and learning. The Role Job Title: IT Manager Salary: £40,000 - £45,000 (Full-time equivalent) Location: South East London area Contract: Permanent, Full-time Hours: 37.5 hours per week, Monday to Friday Driving Licence: Essential Line Management: Yes You will take full ownership of the IT infrastructure across multiple school sites - managing networks, systems, and security. The position involves a mix of proactive maintenance, strategic development, and escalated technical support. Key Responsibilities Manage and maintain IT infrastructure including servers, switches, firewalls, and backups. Monitor network performance and address system or cybersecurity issues. Provide 2nd and 3rd line support and resolve complex technical problems. Oversee the deployment and management of PCs, software, and network devices. Lead, mentor, and support IT Technicians. Assist with network and infrastructure development projects. Ensure smooth operation and continual improvement of IT systems. About You We are seeking a technically skilled, customer-focused IT professional with excellent communication and leadership abilities. You will be confident managing infrastructure in an educational or multi-site environment and able to translate technical issues clearly for non-technical users. Essential Skills and Experience Microsoft Windows Server (), roles and services Office 365 deployment, migration, and administration Active Directory (Local and Azure), Group Policy management Virtualisation (Hyper-V / VMware) PC deployment tools such as SCCM, MDT, or WDS Networking configuration including VLANs and subnetting (HP/Aruba preferred) Backup solutions such as VEEAM, Redstor, or NAS Firewalls, web filtering, and wireless systems (Smoothwall, WatchGuard, Aruba) Familiarity with Sophos security products Experience within the education sector is highly desirable. Why Apply? This is a rewarding opportunity to lead IT delivery across schools, play a key role in supporting teaching and learning, and further develop your technical and leadership skills within a supportive, forward-thinking organisation.
05/12/2025
Full time
An exciting opportunity has arisen for an experienced IT professional to join a credible managed service provider as an IT Manager , supporting and leading ICT operations across schools in South East London. This role is ideal for someone who enjoys hands-on technical work, problem solving, and building strong relationships with school staff while ensuring reliable, secure, and high-performing IT systems that support teaching and learning. The Role Job Title: IT Manager Salary: £40,000 - £45,000 (Full-time equivalent) Location: South East London area Contract: Permanent, Full-time Hours: 37.5 hours per week, Monday to Friday Driving Licence: Essential Line Management: Yes You will take full ownership of the IT infrastructure across multiple school sites - managing networks, systems, and security. The position involves a mix of proactive maintenance, strategic development, and escalated technical support. Key Responsibilities Manage and maintain IT infrastructure including servers, switches, firewalls, and backups. Monitor network performance and address system or cybersecurity issues. Provide 2nd and 3rd line support and resolve complex technical problems. Oversee the deployment and management of PCs, software, and network devices. Lead, mentor, and support IT Technicians. Assist with network and infrastructure development projects. Ensure smooth operation and continual improvement of IT systems. About You We are seeking a technically skilled, customer-focused IT professional with excellent communication and leadership abilities. You will be confident managing infrastructure in an educational or multi-site environment and able to translate technical issues clearly for non-technical users. Essential Skills and Experience Microsoft Windows Server (), roles and services Office 365 deployment, migration, and administration Active Directory (Local and Azure), Group Policy management Virtualisation (Hyper-V / VMware) PC deployment tools such as SCCM, MDT, or WDS Networking configuration including VLANs and subnetting (HP/Aruba preferred) Backup solutions such as VEEAM, Redstor, or NAS Firewalls, web filtering, and wireless systems (Smoothwall, WatchGuard, Aruba) Familiarity with Sophos security products Experience within the education sector is highly desirable. Why Apply? This is a rewarding opportunity to lead IT delivery across schools, play a key role in supporting teaching and learning, and further develop your technical and leadership skills within a supportive, forward-thinking organisation.
Comtecs Ltd
IT Support Analyst
Comtecs Ltd
IT Support Analyst/Desktop Support Analyst - 1st & 2nd Line Support, Win11, Windows Server AD/GP/AzureAD, MS Office 365, LAN/Wireless, Contract, (Inside I335), Central London/South West London (Onsite 5 days per week), £175 - £200 p/day (Contract Rate) Medium sized construction and building services company, (part of major conglomerate) seeks an IT Support Analyst to provide 1st & 2nd line support as part of a small team, for around 200 users in London. IMMEDIATE START/1 WEEK MAX You will provide user and technical support over the phone, at the desktop and remotely providing high quality customer service at all times. You will work within a small internal team of IT engineers and as such gain a great deal of ownership and technological exposure, retaining input when escalating issues so as to develop technological expertise. Your core duties and activities will include: Providing 1st & 2nd line support across laptops, PC's, and Mobile Devices Management of Win11, MacOS/X, iPhone mobile devices printers, printer networks Support for MS Teams and Video Conferencing facilities. Resolving technical issues such with network connections (LAN/VPN/Wireless 1st Line VoIP phone system support (basic support and liaison with 3rd party vendors) User support and training on MS Office applications including Powerpoint, Excel & Outlook. Management of user profiles within Windows Server/Azure Active Directory (Entra) and Group Policy, creating new user profiles and email accounts in MS O365/MS Exchange Troubleshooting issues with Active Directory/Group Policies, DNS, DHCP etc We are searching for an IT Support Analyst/Desktop Support Engineer/1st & 2nd Line Support Engineer who has gained experience in both telephone and desktop support and is capable of: Providing 1st & 2nd line support across a range of desktop technologies and mobile technologies Create users' accounts in Windows Server Active Directory & MS Office 365/MS Exchange Deploying software using tools such as SCCM/InTune Demonstrating technical experience with Active Directory/AzureAD/Entra as well as O365 Providing high quality IT customer service to a range of user and VIPs Managing your own workload, prioritising issues and updating tickets/documentation You may have been working as a 1st or 2nd line desktop support engineer ideally within a medium sized professional services, law firm, marketing agency, accountancy practice, construction firm, engineering consultancy or IT Managed Service Provider, or another similar professional services environment. You will be looking for an opportunity to mix your support work with project work and gain experience of technologies such as SCCM, InTune/Endpoint Manager, Sharepoint, SQL and MS Azure cloud technologies and other elements of O365. Strong verbal and written communication skills are pre-requisite. This is an excellent opportunity to join a small but well established, technically focussed IT dept with a view to short-term cover and potential for onward engagement in either a contract or permanent capacity. Location in South West (Central) London; easily commutable from West London (Shepherds Bush, Hammersmith etc), from South London (Clapham, Wimbledon etc) and Surrey (Kingston-upon-Thames, Richmond etc). 5 Days per week required onsite.
05/12/2025
Contractor
IT Support Analyst/Desktop Support Analyst - 1st & 2nd Line Support, Win11, Windows Server AD/GP/AzureAD, MS Office 365, LAN/Wireless, Contract, (Inside I335), Central London/South West London (Onsite 5 days per week), £175 - £200 p/day (Contract Rate) Medium sized construction and building services company, (part of major conglomerate) seeks an IT Support Analyst to provide 1st & 2nd line support as part of a small team, for around 200 users in London. IMMEDIATE START/1 WEEK MAX You will provide user and technical support over the phone, at the desktop and remotely providing high quality customer service at all times. You will work within a small internal team of IT engineers and as such gain a great deal of ownership and technological exposure, retaining input when escalating issues so as to develop technological expertise. Your core duties and activities will include: Providing 1st & 2nd line support across laptops, PC's, and Mobile Devices Management of Win11, MacOS/X, iPhone mobile devices printers, printer networks Support for MS Teams and Video Conferencing facilities. Resolving technical issues such with network connections (LAN/VPN/Wireless 1st Line VoIP phone system support (basic support and liaison with 3rd party vendors) User support and training on MS Office applications including Powerpoint, Excel & Outlook. Management of user profiles within Windows Server/Azure Active Directory (Entra) and Group Policy, creating new user profiles and email accounts in MS O365/MS Exchange Troubleshooting issues with Active Directory/Group Policies, DNS, DHCP etc We are searching for an IT Support Analyst/Desktop Support Engineer/1st & 2nd Line Support Engineer who has gained experience in both telephone and desktop support and is capable of: Providing 1st & 2nd line support across a range of desktop technologies and mobile technologies Create users' accounts in Windows Server Active Directory & MS Office 365/MS Exchange Deploying software using tools such as SCCM/InTune Demonstrating technical experience with Active Directory/AzureAD/Entra as well as O365 Providing high quality IT customer service to a range of user and VIPs Managing your own workload, prioritising issues and updating tickets/documentation You may have been working as a 1st or 2nd line desktop support engineer ideally within a medium sized professional services, law firm, marketing agency, accountancy practice, construction firm, engineering consultancy or IT Managed Service Provider, or another similar professional services environment. You will be looking for an opportunity to mix your support work with project work and gain experience of technologies such as SCCM, InTune/Endpoint Manager, Sharepoint, SQL and MS Azure cloud technologies and other elements of O365. Strong verbal and written communication skills are pre-requisite. This is an excellent opportunity to join a small but well established, technically focussed IT dept with a view to short-term cover and potential for onward engagement in either a contract or permanent capacity. Location in South West (Central) London; easily commutable from West London (Shepherds Bush, Hammersmith etc), from South London (Clapham, Wimbledon etc) and Surrey (Kingston-upon-Thames, Richmond etc). 5 Days per week required onsite.
Greenfield I T Recruitment
IT Support Engineer
Greenfield I T Recruitment Sheffield, Yorkshire
3rd lineLocation: Sheffield area S1Hybrid work patternSalary: £40k - £45k plus benefits IT Support Engineer required by a growing business who offer specialists services, supporting their clients to save the world from climate change. The IT Support Engineer will be joining an expanding team and play a pivotal part in supporting and evolving the IT and Information Systems strategy across the business.The ideal person for this opportunity will If be a confident 3rd line engineer with a passion for Microsoft technologies and cloud-first solutions providing IT technical support across a range of platforms and services. IT Support Engineer tech stack - Microsoft 365 (Exchange, Teams, SharePoint, Power Platform) Azure & Azure AD / Entra ID Intune & Endpoint Manager Windows Server 2016/2019, Hyper-V Active Directory, Group Policy Firewalls, switches, routers, wireless networks Veeam, cloud backup solutions MFA, conditional access, email filtering, web filtering IT Support Engineer profile - Knowledge / experience of Cloud Infrastructure (Azure) and endpoint management Experienced at 3rd line level Previous involvement in IT project based work Excellent troubleshooting skills across servers and networks A proactive self starter with strong communication style Experience of mentoring and supporting junior team members Please note, this role will require periodic travel to other sites to support users.If you'd like to discuss this opportunity in more detail then please call Vicky Heard on or email
05/12/2025
Full time
3rd lineLocation: Sheffield area S1Hybrid work patternSalary: £40k - £45k plus benefits IT Support Engineer required by a growing business who offer specialists services, supporting their clients to save the world from climate change. The IT Support Engineer will be joining an expanding team and play a pivotal part in supporting and evolving the IT and Information Systems strategy across the business.The ideal person for this opportunity will If be a confident 3rd line engineer with a passion for Microsoft technologies and cloud-first solutions providing IT technical support across a range of platforms and services. IT Support Engineer tech stack - Microsoft 365 (Exchange, Teams, SharePoint, Power Platform) Azure & Azure AD / Entra ID Intune & Endpoint Manager Windows Server 2016/2019, Hyper-V Active Directory, Group Policy Firewalls, switches, routers, wireless networks Veeam, cloud backup solutions MFA, conditional access, email filtering, web filtering IT Support Engineer profile - Knowledge / experience of Cloud Infrastructure (Azure) and endpoint management Experienced at 3rd line level Previous involvement in IT project based work Excellent troubleshooting skills across servers and networks A proactive self starter with strong communication style Experience of mentoring and supporting junior team members Please note, this role will require periodic travel to other sites to support users.If you'd like to discuss this opportunity in more detail then please call Vicky Heard on or email
SF Recruitment
2nd Line Support Engineer - IT MSP
SF Recruitment Leeds, Yorkshire
2nd Line Support Engineer - IT MSP Client The 2nd Line Support Engineer is responsible for handling second line support requests. This relates to all technology, to include: workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and other cloud technologies. Key Duties/Responsibilities IT Support relating to technical issues involving Microsoft's core business applications and operating systems. Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, Remote Desktop Services. Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Work with the Service Desk Manager to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently Escalate service requests that require 3rd line and field service engineer level support Key Technical Background Office 365 Exchange SharePoint Azure Active Directory Microsoft Intune Microsoft Teams Windows Server(s), 2019, 2016, 2012, 2008 Active Directory DNS / DHCP Routing and Remote Access AD Connect Remote Desktop Services Microsoft Office Packages Network Switching VLAN's Firewalls & Routers Port Forwarding Routing Ideal Background Previous working within an IT MSP
05/12/2025
Full time
2nd Line Support Engineer - IT MSP Client The 2nd Line Support Engineer is responsible for handling second line support requests. This relates to all technology, to include: workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and other cloud technologies. Key Duties/Responsibilities IT Support relating to technical issues involving Microsoft's core business applications and operating systems. Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, Remote Desktop Services. Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Work with the Service Desk Manager to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently Escalate service requests that require 3rd line and field service engineer level support Key Technical Background Office 365 Exchange SharePoint Azure Active Directory Microsoft Intune Microsoft Teams Windows Server(s), 2019, 2016, 2012, 2008 Active Directory DNS / DHCP Routing and Remote Access AD Connect Remote Desktop Services Microsoft Office Packages Network Switching VLAN's Firewalls & Routers Port Forwarding Routing Ideal Background Previous working within an IT MSP
Ashdown Group
Data Integration Manager
Ashdown Group
Data Delivery and Integration Manager (Remote) - Full time permanent role - Retail industry - Remote/home-based - Salary up to £75,000 plus bonus, private healthcare and more! A large and growing retail business are looking to expand their IT function with the addition of a Data Integration Manager. This role will focus on end to end data engineering and integration solutions for a company wide modernisation programme. Duties will include: - Managing the processes for data engineering and data integration in order to align to business needs - Leading a team across engineering and integration - Work to ensure the data infrastructure of the business effectively supports analytics, AL, machine learning ML and reporting - Designing of data pipelines, ETL, ELT processes and architecture - Work with internal stakeholders and multiple 3rd parties to seamlessly integrate systems, platforms and applications To be considered suitable for this Data Engineering Manager role you will need to have experience across the following: - Team leadership and guidance - Data engineering and aligning of data to business needs - Cloud technologies (Azure/AWS) - Understanding of Agile methodology - Data warehousing and Data Lakes - ETL/ELT - DevOps understanding - API integrations
04/12/2025
Full time
Data Delivery and Integration Manager (Remote) - Full time permanent role - Retail industry - Remote/home-based - Salary up to £75,000 plus bonus, private healthcare and more! A large and growing retail business are looking to expand their IT function with the addition of a Data Integration Manager. This role will focus on end to end data engineering and integration solutions for a company wide modernisation programme. Duties will include: - Managing the processes for data engineering and data integration in order to align to business needs - Leading a team across engineering and integration - Work to ensure the data infrastructure of the business effectively supports analytics, AL, machine learning ML and reporting - Designing of data pipelines, ETL, ELT processes and architecture - Work with internal stakeholders and multiple 3rd parties to seamlessly integrate systems, platforms and applications To be considered suitable for this Data Engineering Manager role you will need to have experience across the following: - Team leadership and guidance - Data engineering and aligning of data to business needs - Cloud technologies (Azure/AWS) - Understanding of Agile methodology - Data warehousing and Data Lakes - ETL/ELT - DevOps understanding - API integrations
Nextech
Technical Operations Manager
Nextech
Role: Technical Operations Manager - Systems, Projects & Support Location: Shoreditch (Office-Based) Salary: £65,000 + Performance-Related Bonuses About the Company: This rapidly scaling MSP delivers cloud, cybersecurity, VoIP, automation, and infrastructure services to a diverse and growing client base. With a strong focus on innovation and people development, the business offers a fast-moving, collaborative environment where technical leadership genuinely shapes how the company operates and grows. The Opportunity: We're seeking a hands-on Technical Operations Manager with strong MSP experience to lead an engineering team, act as the senior technical escalation point, and drive internal and client-facing transformation projects. This is a pivotal role for an experienced technical leader who enjoys balancing deep technical involvement with people management, service quality, and operational improvements. Key Responsibilities: Technical Leadership & Escalation Act as the senior escalation point for complex 3rd-line infrastructure, cloud, and networking issues. Lead and govern technical delivery across: Azure, Office 365, Windows Server SonicWall firewalls, VPN & security VMware/Hyper-V 3CX VoIP & supporting network infrastructure Own patching, maintenance standards, security alignment, and DR strategies. Ensure high-quality documentation, deployments, and configuration practices. Team Leadership & Performance Line-manage 2nd & 3rd line engineers, conducting 1:1s, coaching, and skills development. Drive a culture of accountability, high performance, and technical excellence. Support recruitment, onboarding, and long-term progression within the technical team. Project Delivery Lead and deliver internal and client-focused technical projects including: Cloud migrations Infrastructure upgrades VoIP deployments Network/security improvements Define scope, risks, timelines, and outcomes, ensuring delivery within agreed parameters. Work cross-functionally with leadership, service delivery, and commercial teams. Systems, Workflow & Process Development Improve service desk operations, technical standards, and ITIL-aligned processes. Monitor and enhance SLAs, KPIs, and client satisfaction metrics. Support continuous service quality improvements and operational consistency. Desirable Skills These skills are beneficial but not core requirements for the role. Experience with CRM or PSA platforms (Salesforce, Dynamics 365, Autotask, etc.) Workflow automation using PowerShell, Power Automate, or SQL reporting Experience with internal system optimisation or business process automation Familiarity with ConnectWise, ServiceNow, or similar ITSM environments What You'll Bring At least 5 years in an MSP environment , with proven team leadership. Strong hands-on technical experience across cloud, infrastructure, networking, and VoIP. A background providing 3rd line escalation support in fast-paced MSP settings. Solid experience delivering and overseeing technical projects. Excellent communication and stakeholder management skills. A proactive approach to standards, service improvement, and operational stability. What We Offer £65,000 base salary + performance-related bonuses A structured development path with training and certifications Ownership over internal systems, service quality, and technical direction A collaborative, inclusive, and growth-focused culture Direct influence over how the business scales its service delivery If this sounds like the ideal next role for you, please apply now with an up-to-date CV to be considered.
04/12/2025
Full time
Role: Technical Operations Manager - Systems, Projects & Support Location: Shoreditch (Office-Based) Salary: £65,000 + Performance-Related Bonuses About the Company: This rapidly scaling MSP delivers cloud, cybersecurity, VoIP, automation, and infrastructure services to a diverse and growing client base. With a strong focus on innovation and people development, the business offers a fast-moving, collaborative environment where technical leadership genuinely shapes how the company operates and grows. The Opportunity: We're seeking a hands-on Technical Operations Manager with strong MSP experience to lead an engineering team, act as the senior technical escalation point, and drive internal and client-facing transformation projects. This is a pivotal role for an experienced technical leader who enjoys balancing deep technical involvement with people management, service quality, and operational improvements. Key Responsibilities: Technical Leadership & Escalation Act as the senior escalation point for complex 3rd-line infrastructure, cloud, and networking issues. Lead and govern technical delivery across: Azure, Office 365, Windows Server SonicWall firewalls, VPN & security VMware/Hyper-V 3CX VoIP & supporting network infrastructure Own patching, maintenance standards, security alignment, and DR strategies. Ensure high-quality documentation, deployments, and configuration practices. Team Leadership & Performance Line-manage 2nd & 3rd line engineers, conducting 1:1s, coaching, and skills development. Drive a culture of accountability, high performance, and technical excellence. Support recruitment, onboarding, and long-term progression within the technical team. Project Delivery Lead and deliver internal and client-focused technical projects including: Cloud migrations Infrastructure upgrades VoIP deployments Network/security improvements Define scope, risks, timelines, and outcomes, ensuring delivery within agreed parameters. Work cross-functionally with leadership, service delivery, and commercial teams. Systems, Workflow & Process Development Improve service desk operations, technical standards, and ITIL-aligned processes. Monitor and enhance SLAs, KPIs, and client satisfaction metrics. Support continuous service quality improvements and operational consistency. Desirable Skills These skills are beneficial but not core requirements for the role. Experience with CRM or PSA platforms (Salesforce, Dynamics 365, Autotask, etc.) Workflow automation using PowerShell, Power Automate, or SQL reporting Experience with internal system optimisation or business process automation Familiarity with ConnectWise, ServiceNow, or similar ITSM environments What You'll Bring At least 5 years in an MSP environment , with proven team leadership. Strong hands-on technical experience across cloud, infrastructure, networking, and VoIP. A background providing 3rd line escalation support in fast-paced MSP settings. Solid experience delivering and overseeing technical projects. Excellent communication and stakeholder management skills. A proactive approach to standards, service improvement, and operational stability. What We Offer £65,000 base salary + performance-related bonuses A structured development path with training and certifications Ownership over internal systems, service quality, and technical direction A collaborative, inclusive, and growth-focused culture Direct influence over how the business scales its service delivery If this sounds like the ideal next role for you, please apply now with an up-to-date CV to be considered.
Circle Recruitment
IT Service Desk Analyst - 1st Line - Liverpool
Circle Recruitment Liverpool, Merseyside
IT Service Desk Analyst - 1st Line - Liverpool Service Desk Analyst / 1st Line IT Support Analyst with strong experience in an IT helpdesk or support role is required by a leading company in central Liverpool. In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contribute to the team by providing an excellent IT support service. Experience required: 6+ months experience in a similar 1st line IT support role Working with helpdesk software, MS Office 365 & Windows 10 Excellent understanding of various systems and a passion for learning about new and upcoming technology and software Ability to find solutions and assist staff at all levels Excellent communication skills Ability to prioritise tasks and deliver on deadlines Enthusiastic, hardworking and a team player Job Role Responsibilities: Helpdesk / Telephone Support Building and deploying laptop clones Installing basic laptop components Provide basic Microsoft Office 365 support Escalate and manage 2nd and 3rd-line support tickets Carry out basic Active Directory tasks Able to support users remotely and on-premises Create user profiles Roll out software centrally and manually Offer user laptop health checks Managing all tasks via the helpdesk system Review ticket trends with the line manager Support team and firm with ad-hoc IT tasks My client is a leading professional services company, employing over 800 people. They are looking for the right candidate to grow into this role and progress into a 2nd line role in the future. They are looking to pay a starting salary of £25,000 - £27,000 + benefits. To apply press apply now or send your CV to faye com Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
04/12/2025
Full time
IT Service Desk Analyst - 1st Line - Liverpool Service Desk Analyst / 1st Line IT Support Analyst with strong experience in an IT helpdesk or support role is required by a leading company in central Liverpool. In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contribute to the team by providing an excellent IT support service. Experience required: 6+ months experience in a similar 1st line IT support role Working with helpdesk software, MS Office 365 & Windows 10 Excellent understanding of various systems and a passion for learning about new and upcoming technology and software Ability to find solutions and assist staff at all levels Excellent communication skills Ability to prioritise tasks and deliver on deadlines Enthusiastic, hardworking and a team player Job Role Responsibilities: Helpdesk / Telephone Support Building and deploying laptop clones Installing basic laptop components Provide basic Microsoft Office 365 support Escalate and manage 2nd and 3rd-line support tickets Carry out basic Active Directory tasks Able to support users remotely and on-premises Create user profiles Roll out software centrally and manually Offer user laptop health checks Managing all tasks via the helpdesk system Review ticket trends with the line manager Support team and firm with ad-hoc IT tasks My client is a leading professional services company, employing over 800 people. They are looking for the right candidate to grow into this role and progress into a 2nd line role in the future. They are looking to pay a starting salary of £25,000 - £27,000 + benefits. To apply press apply now or send your CV to faye com Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.

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