Deerfoot Recruitment Solutions Limited
City, London
IT Systems Administrator 30,000 - 55,000 DOE + benefits Fully on-site in Central London You're the person friends call when tech breaks - and you love getting hands-on with servers, networks and Windows. How about doing that in a small, growing tech team where you can see the impact of what you do every day, and steadily grow your responsibilities as you develop? This is a rare opportunity to join a highly-automated, data-driven technology business in Central London, working in a small, friendly IT team that underpins a sophisticated trading and analytics environment. They're open to strong juniors through to solid mid-level Systems Administrators, with a salary to match experience. The Role Maintain and support the core infrastructure, including a farm of on-site and off-site servers, storage (NAS and iSCSI) and related hardware. Monitor and maintain in-house software applications, ensuring high availability and rapid issue resolution for a 24/7 trading operation. Manage the Microsoft Windows "universe" - administering Active Directory, Group Policy and user access, and keeping systems well-organised and secure. Work across networking (primarily Juniper), virtualisation (Hyper-V) and scripting (e.g. PowerShell) to automate, optimise and improve day-to-day operations. Take on more responsibility over time as you demonstrate reliability, ownership and the ability to grasp wider concepts and new technologies. You'll be in the office full-time, working to support researchers and software developers who rely on a robust, well-run environment to do their best work. What you'll bring You might be early in your career or already a seasoned Systems Administrator - the key is that you're organised, hands-on and genuinely passionate about infrastructure. Essential skills & experience: Experience with system administration in a Microsoft Windows / Active Directory environment (home lab, commercial or MSP experience all considered). Working knowledge across some of: networking (ideally including Juniper), Hyper-V virtualisation, storage (NAS/iSCSI), SQL and scripting (e.g. PowerShell). Solid hardware skills - comfortable building, configuring and troubleshooting custom machines and server hardware. Strong attention to detail, with a methodical, well-organised approach to planning and documentation. Confident communicator in verbal and written English, with the maturity to support a business that operates 24/7 when needed. Desirable (nice to have, not essential): Exposure to HTML/web technologies, some programming experience, experience in highly automated or trading/financial environments. If you're diligent, switched on and have an intrinsic drive to deepen your knowledge of computer systems, you'll be a great fit. Why apply? You'll be joining a non-corporate, ideas-focused environment where bureaucracy is minimal and interesting technical challenges are the norm. The company offers: Exposure to the latest technology and software - they like to upgrade and evolve their stack. A friendly team with flat hierarchy and real opportunity to grow with your responsibilities over the long term. A strong benefits package including gym membership, personal trainer, pension scheme, private health insurance, team outings, daily fruit/snacks and more. A genuine focus on work-life balance and healthy living (with the occasional pizza lunch and office cake thrown in). Office-based, permanent, Central London. They're open to candidates from junior through to mid-level - if you've got the right mindset and a solid technical foundation, they want to hear from you. If you've held any of these roles or used these technologies/skills, this role could be a great fit: IT Systems Administrator, Systems Engineer, Infrastructure Engineer, Junior Systems Administrator, Junior Infrastructure Engineer, Windows Systems Administrator, Windows Server Engineer, IT Support Engineer (progressing into infrastructure), 2nd Line Engineer, 3rd Line Engineer, Active Directory, Group Policy, Hyper-V, Juniper, NAS, iSCSI, PowerShell, SQL, Windows Server. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
03/03/2026
Full time
IT Systems Administrator 30,000 - 55,000 DOE + benefits Fully on-site in Central London You're the person friends call when tech breaks - and you love getting hands-on with servers, networks and Windows. How about doing that in a small, growing tech team where you can see the impact of what you do every day, and steadily grow your responsibilities as you develop? This is a rare opportunity to join a highly-automated, data-driven technology business in Central London, working in a small, friendly IT team that underpins a sophisticated trading and analytics environment. They're open to strong juniors through to solid mid-level Systems Administrators, with a salary to match experience. The Role Maintain and support the core infrastructure, including a farm of on-site and off-site servers, storage (NAS and iSCSI) and related hardware. Monitor and maintain in-house software applications, ensuring high availability and rapid issue resolution for a 24/7 trading operation. Manage the Microsoft Windows "universe" - administering Active Directory, Group Policy and user access, and keeping systems well-organised and secure. Work across networking (primarily Juniper), virtualisation (Hyper-V) and scripting (e.g. PowerShell) to automate, optimise and improve day-to-day operations. Take on more responsibility over time as you demonstrate reliability, ownership and the ability to grasp wider concepts and new technologies. You'll be in the office full-time, working to support researchers and software developers who rely on a robust, well-run environment to do their best work. What you'll bring You might be early in your career or already a seasoned Systems Administrator - the key is that you're organised, hands-on and genuinely passionate about infrastructure. Essential skills & experience: Experience with system administration in a Microsoft Windows / Active Directory environment (home lab, commercial or MSP experience all considered). Working knowledge across some of: networking (ideally including Juniper), Hyper-V virtualisation, storage (NAS/iSCSI), SQL and scripting (e.g. PowerShell). Solid hardware skills - comfortable building, configuring and troubleshooting custom machines and server hardware. Strong attention to detail, with a methodical, well-organised approach to planning and documentation. Confident communicator in verbal and written English, with the maturity to support a business that operates 24/7 when needed. Desirable (nice to have, not essential): Exposure to HTML/web technologies, some programming experience, experience in highly automated or trading/financial environments. If you're diligent, switched on and have an intrinsic drive to deepen your knowledge of computer systems, you'll be a great fit. Why apply? You'll be joining a non-corporate, ideas-focused environment where bureaucracy is minimal and interesting technical challenges are the norm. The company offers: Exposure to the latest technology and software - they like to upgrade and evolve their stack. A friendly team with flat hierarchy and real opportunity to grow with your responsibilities over the long term. A strong benefits package including gym membership, personal trainer, pension scheme, private health insurance, team outings, daily fruit/snacks and more. A genuine focus on work-life balance and healthy living (with the occasional pizza lunch and office cake thrown in). Office-based, permanent, Central London. They're open to candidates from junior through to mid-level - if you've got the right mindset and a solid technical foundation, they want to hear from you. If you've held any of these roles or used these technologies/skills, this role could be a great fit: IT Systems Administrator, Systems Engineer, Infrastructure Engineer, Junior Systems Administrator, Junior Infrastructure Engineer, Windows Systems Administrator, Windows Server Engineer, IT Support Engineer (progressing into infrastructure), 2nd Line Engineer, 3rd Line Engineer, Active Directory, Group Policy, Hyper-V, Juniper, NAS, iSCSI, PowerShell, SQL, Windows Server. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
IT Engineer 2nd line 30k Bristol On site, hybrid after probation Benefits: 25 days holiday Buy and sell additional holiday Hybrid working after probation Flexible hours EAP, and more I am working with a client in Bristol who are looking for an IT technician to join the team. You will be responsible for IT support across the organisation. This role will give you a lot of autonomy and freedom, managing the IT within. You will have support from two others, but the bulk of IT support will come from you. You will have an MSP to support in escalated issues. A lot of what you deal with will be first and some second line support. This is an internally focussed role. Perhaps you are working at an MSP and would prefer to focus on internal tickets, taking ownership and seeing the outcome of the work that you do. You should be someone that enjoys speaking with stakeholders and comes across as approachable. Experience needed: Good communication skills MS Entra, Active Directory Windows OS, Apple IOS and Android InTune, MDM 365 Admin Centre MS Exchange Device reimaging Ticketing software Hybrid environments - Cloud and on premise Desirable: PowerShell Networking experience, or certification This is an urgent vacancy, looking to have someone in place asap. If you are interested then please apply quoting reference AR(phone number removed) Active Directory, Entra ID, EntraID, First line, second line, IT support, 365 administration, 365 admin, Microsoft 365, AD, Azure, AWS, Windows 11, Android, MDM, IOS, ticketing, tickets, hybrid, cloud, on premise, on prem, Active Directory, Entra ID, EntraID, First line, second line, IT support, 365 administration, 365 admin, Microsoft 365, AD, Azure, AWS, Windows 11, Android, MDM, IOS, ticketing, tickets, hybrid, cloud, on premise, on prem, Active Directory, Entra ID, EntraID, First line, second line, IT support, 365 administration, 365 admin, Microsoft 365, AD, Azure, AWS, Windows 11, Android, MDM, IOS, ticketing, tickets, hybrid, cloud, on premise, on prem, Active Directory, Entra ID, EntraID, First line, second line, IT support, 365 administration, 365 admin, Microsoft 365, AD, Azure, AWS, Windows 11, Android, MDM, IOS, ticketing, tickets, hybrid, cloud, on premise, on prem, Active Directory, Entra ID, EntraID, First line, second line, IT support, 365 administration, 365 admin, Microsoft 365, AD, Azure, AWS, Windows 11, Android, MDM, IOS, ticketing, tickets, hybrid, cloud, on premise, on prem If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
27/02/2026
Full time
IT Engineer 2nd line 30k Bristol On site, hybrid after probation Benefits: 25 days holiday Buy and sell additional holiday Hybrid working after probation Flexible hours EAP, and more I am working with a client in Bristol who are looking for an IT technician to join the team. You will be responsible for IT support across the organisation. This role will give you a lot of autonomy and freedom, managing the IT within. You will have support from two others, but the bulk of IT support will come from you. You will have an MSP to support in escalated issues. A lot of what you deal with will be first and some second line support. This is an internally focussed role. Perhaps you are working at an MSP and would prefer to focus on internal tickets, taking ownership and seeing the outcome of the work that you do. You should be someone that enjoys speaking with stakeholders and comes across as approachable. Experience needed: Good communication skills MS Entra, Active Directory Windows OS, Apple IOS and Android InTune, MDM 365 Admin Centre MS Exchange Device reimaging Ticketing software Hybrid environments - Cloud and on premise Desirable: PowerShell Networking experience, or certification This is an urgent vacancy, looking to have someone in place asap. If you are interested then please apply quoting reference AR(phone number removed) Active Directory, Entra ID, EntraID, First line, second line, IT support, 365 administration, 365 admin, Microsoft 365, AD, Azure, AWS, Windows 11, Android, MDM, IOS, ticketing, tickets, hybrid, cloud, on premise, on prem, Active Directory, Entra ID, EntraID, First line, second line, IT support, 365 administration, 365 admin, Microsoft 365, AD, Azure, AWS, Windows 11, Android, MDM, IOS, ticketing, tickets, hybrid, cloud, on premise, on prem, Active Directory, Entra ID, EntraID, First line, second line, IT support, 365 administration, 365 admin, Microsoft 365, AD, Azure, AWS, Windows 11, Android, MDM, IOS, ticketing, tickets, hybrid, cloud, on premise, on prem, Active Directory, Entra ID, EntraID, First line, second line, IT support, 365 administration, 365 admin, Microsoft 365, AD, Azure, AWS, Windows 11, Android, MDM, IOS, ticketing, tickets, hybrid, cloud, on premise, on prem, Active Directory, Entra ID, EntraID, First line, second line, IT support, 365 administration, 365 admin, Microsoft 365, AD, Azure, AWS, Windows 11, Android, MDM, IOS, ticketing, tickets, hybrid, cloud, on premise, on prem If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
We're currently recruiting for a 3rd Line IT Technician to join an award winning MSP in Norwich. As a senior technical escalation point responsible for resolving complex infrastructure, networking, and endpoint management issues across a managed services customer base. The role has strong ownership of Azure infrastructure, networking, and Microsoft Intune device management, supporting escalations from 2nd line engineers and delivering onboarding and project work for new and existing clients. You will operate in a fast paced MSP environment, balancing reactive escalations with proactive improvement, automation, and project delivery. Key Responsibilities Escalations & Advanced Support Serve as the final escalation point for high-severity incidents (P1/P2) from 2nd line support. Lead investigations to resolve complex issues, performing root cause analysis (RCA) and implementing lasting solutions. Maintain high-quality knowledge base articles and runbooks for internal and client use. Networking Troubleshoot and configure networking components, including switches, routers, and firewalls. Manage: VLANs, inter-VLAN routing, DHCP, and DNS. Site-to-site and remote access VPNs (IPSec/SSL). SD-WAN and multi-site connectivity. Optimize wireless network performance and deployment. Use packet captures, logs, and monitoring tools to diagnose intricate network issues. Azure Infrastructure & Networking Design, deploy, and manage Azure IaaS solutions, including Virtual Machines, storage, availability sets/zones, and disaster recovery. Configure and support Azure networking: VNets, peering, NSGs/ASGs, UDRs. Azure Firewall, Bastion, Private Endpoints, and Private DNS. Facilitate hybrid connectivity between on-premises and Azure environments. Ensure security, governance, and cost management best practices are applied. Microsoft Intune & Endpoint Management Design, implement, and manage device enrollments for Windows (Azure AD Join & Hybrid Join), iOS, iPadOS, Android, and macOS devices. Develop and maintain configuration profiles, compliance policies, security baselines, and conditional access integrations. Oversee application deployment, updates, and remediation. Troubleshoot advanced Intune issues escalated from 2nd line engineers. Manage Windows Autopilot deployments and device lifecycle processes. Align endpoint management practices with Zero Trust and security best practices. Projects & Client Onboarding Lead technical delivery for client onboardings, covering: Discovery, audits, standardization, and remediation. Documentation and service handover. Drive infrastructure and endpoint-related projects, including: Intune migrations and standardization. On-premises to Azure migrations. Network refreshes and firewall replacements. Service Improvement & Mentorship Identify recurring issues and contribute to problem management processes. Mentor 2nd line engineers, particularly in areas such as Intune, Azure, and networking, helping them build technical expertise.
26/02/2026
Full time
We're currently recruiting for a 3rd Line IT Technician to join an award winning MSP in Norwich. As a senior technical escalation point responsible for resolving complex infrastructure, networking, and endpoint management issues across a managed services customer base. The role has strong ownership of Azure infrastructure, networking, and Microsoft Intune device management, supporting escalations from 2nd line engineers and delivering onboarding and project work for new and existing clients. You will operate in a fast paced MSP environment, balancing reactive escalations with proactive improvement, automation, and project delivery. Key Responsibilities Escalations & Advanced Support Serve as the final escalation point for high-severity incidents (P1/P2) from 2nd line support. Lead investigations to resolve complex issues, performing root cause analysis (RCA) and implementing lasting solutions. Maintain high-quality knowledge base articles and runbooks for internal and client use. Networking Troubleshoot and configure networking components, including switches, routers, and firewalls. Manage: VLANs, inter-VLAN routing, DHCP, and DNS. Site-to-site and remote access VPNs (IPSec/SSL). SD-WAN and multi-site connectivity. Optimize wireless network performance and deployment. Use packet captures, logs, and monitoring tools to diagnose intricate network issues. Azure Infrastructure & Networking Design, deploy, and manage Azure IaaS solutions, including Virtual Machines, storage, availability sets/zones, and disaster recovery. Configure and support Azure networking: VNets, peering, NSGs/ASGs, UDRs. Azure Firewall, Bastion, Private Endpoints, and Private DNS. Facilitate hybrid connectivity between on-premises and Azure environments. Ensure security, governance, and cost management best practices are applied. Microsoft Intune & Endpoint Management Design, implement, and manage device enrollments for Windows (Azure AD Join & Hybrid Join), iOS, iPadOS, Android, and macOS devices. Develop and maintain configuration profiles, compliance policies, security baselines, and conditional access integrations. Oversee application deployment, updates, and remediation. Troubleshoot advanced Intune issues escalated from 2nd line engineers. Manage Windows Autopilot deployments and device lifecycle processes. Align endpoint management practices with Zero Trust and security best practices. Projects & Client Onboarding Lead technical delivery for client onboardings, covering: Discovery, audits, standardization, and remediation. Documentation and service handover. Drive infrastructure and endpoint-related projects, including: Intune migrations and standardization. On-premises to Azure migrations. Network refreshes and firewall replacements. Service Improvement & Mentorship Identify recurring issues and contribute to problem management processes. Mentor 2nd line engineers, particularly in areas such as Intune, Azure, and networking, helping them build technical expertise.
I am currently looking for a strong 2nd line IT technician/engineer/analyst to join a great MSP client of mine based in Chessington. They have a diverse portfolio of clients and need someone with great communication skills and positive attitude to assist with technical issues. They are big advocates of supporting and developing employees so a willingness to grow your skills is a must. Key Responsibilities/Duties Exceptional communication skills with a customer first mentality Provide 1st and 2nd line support to multiple MSP clients via phone, email, remote tools, and onsite visits Work within defined SLAs and ensure excellent customer satisfaction Troubleshoot issues across Apple and Microsoft environments, Microsoft 365, business applications, and network environments Configure and deploy laptops, desktops, mobile devices, and other hardware Carry out onboarding and offboarding tasks, including device setup and account administration Perform administration in Microsoft 365, Entra ID (Azure AD), Active Directory, and Intune Communicate clearly and professionally with clients, managing expectations effectively Assist with IT projects such as migrations, system upgrades, and security improvements Ideal Background Previous experience in an MSP or fast-paced IT support environment (preferred) Strong technical troubleshooting skills across Windows, Microsoft 365, and core SMB infrastructure Familiarity with RMM and PSA tools Networking knowledge (DNS, DHCP, VPN, VLANs, Wi-Fi) Knowledge of backup systems Knowledge of firewall and switch configurations Side Notes 5 days on-site in Chessington (Free parking available)
26/02/2026
Full time
I am currently looking for a strong 2nd line IT technician/engineer/analyst to join a great MSP client of mine based in Chessington. They have a diverse portfolio of clients and need someone with great communication skills and positive attitude to assist with technical issues. They are big advocates of supporting and developing employees so a willingness to grow your skills is a must. Key Responsibilities/Duties Exceptional communication skills with a customer first mentality Provide 1st and 2nd line support to multiple MSP clients via phone, email, remote tools, and onsite visits Work within defined SLAs and ensure excellent customer satisfaction Troubleshoot issues across Apple and Microsoft environments, Microsoft 365, business applications, and network environments Configure and deploy laptops, desktops, mobile devices, and other hardware Carry out onboarding and offboarding tasks, including device setup and account administration Perform administration in Microsoft 365, Entra ID (Azure AD), Active Directory, and Intune Communicate clearly and professionally with clients, managing expectations effectively Assist with IT projects such as migrations, system upgrades, and security improvements Ideal Background Previous experience in an MSP or fast-paced IT support environment (preferred) Strong technical troubleshooting skills across Windows, Microsoft 365, and core SMB infrastructure Familiarity with RMM and PSA tools Networking knowledge (DNS, DHCP, VPN, VLANs, Wi-Fi) Knowledge of backup systems Knowledge of firewall and switch configurations Side Notes 5 days on-site in Chessington (Free parking available)
Job Title: F ield Service Engineer (2nd Line / ITIL Modern Service Desk) Location: HQ Harrogate & client sites across Yorkshire (Hybrid) Salary: 30,000 - 37,000 Requirements: Microsoft AZ-700 & ITIL Certification (Mandatory) Role Overview Are you a technical problem-solver who thrives on the variety of field-based work? Our client is growing the team again and now need a 2nd Line Field Engineer who values user experience as much as technical resolution. Unlike traditional reactive roles, you will be a proactive partner, utilizing ITIL 4 principles to not only fix hardware and software but to identify trends build security awareness. Key Responsibilities On-Site Technical Support: Provide high-level 2nd line support across multiple sites, covering O365, Active Directory, Networking (VLANs/Patching), and Hardware (Laptops, Mobile, VoIP). Champion the "Service Value Chain": Act as the face of IT on-site, ensuring that every interaction adds value and maintains high employee sentiment (XLAs). Root Cause Analysis: Work closely with the Problem Management team to identify recurring site issues and implement permanent fixes rather than "band-aid" solutions. Knowledge Sharing: Document site-specific nuances and create "How-To" guides. Project Delivery: Assist with infrastructure refreshes, site migrations, and new hardware rollouts. About You: Experience: At least 2-3 years in a 2nd Line or Field Support role within an ITIL-aligned environment / proven experience in providing IT support within an MSP or corporate environment. Technical Stack: Strong knowledge of computer networking concepts including LAN, DNS, DHCP, VPNs, firewall configuration, TCP/IP protocols, and TCP connections. Hands-on experience with operating systems such as Windows (including Windows Server), macOS, and Linux distributions. Familiarity with Active Directory management and tools like Heimdal RMM & Security. The "Helpdesk 2.0" Mindset: You understand that ITIL is a framework, not a rigid rulebook. You focus on outcomes and the user journey. Communication: Ability to translate "tech-speak" into plain English for non-technical staff.
23/02/2026
Full time
Job Title: F ield Service Engineer (2nd Line / ITIL Modern Service Desk) Location: HQ Harrogate & client sites across Yorkshire (Hybrid) Salary: 30,000 - 37,000 Requirements: Microsoft AZ-700 & ITIL Certification (Mandatory) Role Overview Are you a technical problem-solver who thrives on the variety of field-based work? Our client is growing the team again and now need a 2nd Line Field Engineer who values user experience as much as technical resolution. Unlike traditional reactive roles, you will be a proactive partner, utilizing ITIL 4 principles to not only fix hardware and software but to identify trends build security awareness. Key Responsibilities On-Site Technical Support: Provide high-level 2nd line support across multiple sites, covering O365, Active Directory, Networking (VLANs/Patching), and Hardware (Laptops, Mobile, VoIP). Champion the "Service Value Chain": Act as the face of IT on-site, ensuring that every interaction adds value and maintains high employee sentiment (XLAs). Root Cause Analysis: Work closely with the Problem Management team to identify recurring site issues and implement permanent fixes rather than "band-aid" solutions. Knowledge Sharing: Document site-specific nuances and create "How-To" guides. Project Delivery: Assist with infrastructure refreshes, site migrations, and new hardware rollouts. About You: Experience: At least 2-3 years in a 2nd Line or Field Support role within an ITIL-aligned environment / proven experience in providing IT support within an MSP or corporate environment. Technical Stack: Strong knowledge of computer networking concepts including LAN, DNS, DHCP, VPNs, firewall configuration, TCP/IP protocols, and TCP connections. Hands-on experience with operating systems such as Windows (including Windows Server), macOS, and Linux distributions. Familiarity with Active Directory management and tools like Heimdal RMM & Security. The "Helpdesk 2.0" Mindset: You understand that ITIL is a framework, not a rigid rulebook. You focus on outcomes and the user journey. Communication: Ability to translate "tech-speak" into plain English for non-technical staff.
We are looking for an experienced 2nd Line Support Engineer to join a thriving MSP in a time of growth. They offer a genuinely fun and friendly working environment, with opportunities for progression. You are not just a number within this company. The role is mostly on-site in Hampshire and is commutable from Portsmouth, Fareham, Southampton. In this position you will provide 2nd Line IT Support to my clients' growing customer base. The ideal candidate will come from an outsourced or MSP environment. Requirements: 2nd Line support experience - preferably within an MSP environment Remote & customer facing support Windows Server (Apply online only) Active Directory, Exchange Hyper V Networking O365 and Azure VoIP experience is desirable ITIL Framework knowledge Full driving license Your communications skills, both written and verbal, must also be exemplary. You will be working in a fast-paced environment so your organisational skills must also be strong along with the ability to prioritise your workload where required. This is an excellent opportunity to join a company that would be able to offer further training and development along with a career path and the opportunity to grow. Please note, as there may be some instances where you must visit customer sites - a driving license is essential. Please apply to this advert, or email your CV direct to (url removed) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
17/02/2026
Full time
We are looking for an experienced 2nd Line Support Engineer to join a thriving MSP in a time of growth. They offer a genuinely fun and friendly working environment, with opportunities for progression. You are not just a number within this company. The role is mostly on-site in Hampshire and is commutable from Portsmouth, Fareham, Southampton. In this position you will provide 2nd Line IT Support to my clients' growing customer base. The ideal candidate will come from an outsourced or MSP environment. Requirements: 2nd Line support experience - preferably within an MSP environment Remote & customer facing support Windows Server (Apply online only) Active Directory, Exchange Hyper V Networking O365 and Azure VoIP experience is desirable ITIL Framework knowledge Full driving license Your communications skills, both written and verbal, must also be exemplary. You will be working in a fast-paced environment so your organisational skills must also be strong along with the ability to prioritise your workload where required. This is an excellent opportunity to join a company that would be able to offer further training and development along with a career path and the opportunity to grow. Please note, as there may be some instances where you must visit customer sites - a driving license is essential. Please apply to this advert, or email your CV direct to (url removed) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Job Title: 2nd Line IT Support Engineer - MSP Location: Sheffield (office based, with occasional client visits) Salary: £26,000 to £30,000 depending on experience Hours: Monday to Friday, 9.00am to 5.30pm Contract: Full-time, permanent If you're working in an MSP and enjoy getting stuck into technical issues properly, this role offers the chance to step into a solid 2nd line position with real responsibility and support around you. We're supporting an established managed services provider in Sheffield who look after a varied client base across commercial and third sector environments. They're growing steadily and are now looking to add an experienced 2nd Line MSP Support Engineer to strengthen their service desk. This is an office-based role where you'll take ownership of escalated tickets, work across client infrastructure, and help keep services running smoothly. You won't be firefighting all day or constantly travelling. Instead, you'll be trusted to manage your workload, supported by a capable team and clear processes. What you'll be doing: Taking ownership of 2nd line support tickets and seeing them through to resolution. Troubleshooting issues across Windows Server, Microsoft 365 and client infrastructure. Supporting user environments, servers, backups and connectivity. Responding to alerts raised by monitoring systems. Providing remote support and attending client sites when required. Documenting fixes and solutions clearly for future reference. Working closely with other engineers to resolve complex or recurring issues. What we're looking for: Previous experience in an MSP or managed services environment. Strong troubleshooting skills across Windows 11 and Windows Server. Good working knowledge of Microsoft 365, Exchange and Active Directory. Understanding of networking fundamentals including DNS, DHCP, TCP/IP and VPNs. Confident supporting users remotely and explaining issues clearly. Organised, methodical and comfortable managing multiple tickets. Full UK driving licence and access to a vehicle. Certifications are welcome but not essential. Training and development are actively supported. What's on offer: Salary between £26,000 and £30,000 depending on experience. 21 days holiday plus bank holidays, increasing with service. An extra day off for your birthday. Westfield Health scheme after one year. Two protected hours each week for training and development. Paid Microsoft exams and access to external training. Modern offices with free parking. Regular team meetings, socials and development days. A supportive MSP environment where engineers are trusted and listened to. Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and are an Equal Opportunities Employer. Applicants must have the right to work in the UK. Sponsorship is not available. We respond to all applications and shortlisted candidates will be contacted to discuss next steps before any details are shared.
17/02/2026
Full time
Job Title: 2nd Line IT Support Engineer - MSP Location: Sheffield (office based, with occasional client visits) Salary: £26,000 to £30,000 depending on experience Hours: Monday to Friday, 9.00am to 5.30pm Contract: Full-time, permanent If you're working in an MSP and enjoy getting stuck into technical issues properly, this role offers the chance to step into a solid 2nd line position with real responsibility and support around you. We're supporting an established managed services provider in Sheffield who look after a varied client base across commercial and third sector environments. They're growing steadily and are now looking to add an experienced 2nd Line MSP Support Engineer to strengthen their service desk. This is an office-based role where you'll take ownership of escalated tickets, work across client infrastructure, and help keep services running smoothly. You won't be firefighting all day or constantly travelling. Instead, you'll be trusted to manage your workload, supported by a capable team and clear processes. What you'll be doing: Taking ownership of 2nd line support tickets and seeing them through to resolution. Troubleshooting issues across Windows Server, Microsoft 365 and client infrastructure. Supporting user environments, servers, backups and connectivity. Responding to alerts raised by monitoring systems. Providing remote support and attending client sites when required. Documenting fixes and solutions clearly for future reference. Working closely with other engineers to resolve complex or recurring issues. What we're looking for: Previous experience in an MSP or managed services environment. Strong troubleshooting skills across Windows 11 and Windows Server. Good working knowledge of Microsoft 365, Exchange and Active Directory. Understanding of networking fundamentals including DNS, DHCP, TCP/IP and VPNs. Confident supporting users remotely and explaining issues clearly. Organised, methodical and comfortable managing multiple tickets. Full UK driving licence and access to a vehicle. Certifications are welcome but not essential. Training and development are actively supported. What's on offer: Salary between £26,000 and £30,000 depending on experience. 21 days holiday plus bank holidays, increasing with service. An extra day off for your birthday. Westfield Health scheme after one year. Two protected hours each week for training and development. Paid Microsoft exams and access to external training. Modern offices with free parking. Regular team meetings, socials and development days. A supportive MSP environment where engineers are trusted and listened to. Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and are an Equal Opportunities Employer. Applicants must have the right to work in the UK. Sponsorship is not available. We respond to all applications and shortlisted candidates will be contacted to discuss next steps before any details are shared.
2nd Line Support Technician Chichester, PO20 £28,000 £35,000 plus benefits including payment and support for IT certifications, flexible working, proven career progression and lots more Our client is an extremely well-established MSP / IT Support Services organisation with an outstanding reputation and an international client base. Known for exceptional customer service and technical excellence, they are now seeking a skilled 2nd Line Support Technician to join their growing support team. This is a hands-on role for an experienced support professional who thrives in a fast-paced MSP environment, enjoys solving complex technical issues, and takes real pride in delivering a first-class customer experience. The 2nd Line Support Technician Role Owning and resolving escalated 2nd line incidents from 1st line within SLA, keeping clients updated Partaking in IT projects includes upgrades and rollouts for new hardware and software Troubleshooting across Microsoft 365, Windows, Active Directory, networking (DNS/DHCP/GPO), and core infrastructure Providing clear, professional communication to clients and internal teams Occasional on-site support and project assistance (full driving licence required) company van provided Working closely with senior engineers and cloud/infrastructure teams on complex issues About You: Proven experience in a 2nd Line IT Support role within an MSP / IT Support Services business IT certifications are preferred but support and payment for certs is offered Strong Microsoft 365 and Windows Server/AD troubleshooting skills Core networking skills (DNS, DHCP, VPN fundamentals, basic firewall rules. Knowledge of Hyper-V and virtualisation, PowerShell automation, Endpoint security and encryption, VoIP, InTune / Endpoint Manager and cloud familiarity. Customer-focused, calm under pressure, and highly organised Full UK driving licence (for client site visits when required) This is an excellent opportunity to join a highly respected IT services provider offering genuine career development, exposure to modern cloud technologies, payment and support for IT certifications and the chance to work with a wide variety of environments and clients worldwide. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment is acting as an employment agency in regard to this advertisement.
14/02/2026
Full time
2nd Line Support Technician Chichester, PO20 £28,000 £35,000 plus benefits including payment and support for IT certifications, flexible working, proven career progression and lots more Our client is an extremely well-established MSP / IT Support Services organisation with an outstanding reputation and an international client base. Known for exceptional customer service and technical excellence, they are now seeking a skilled 2nd Line Support Technician to join their growing support team. This is a hands-on role for an experienced support professional who thrives in a fast-paced MSP environment, enjoys solving complex technical issues, and takes real pride in delivering a first-class customer experience. The 2nd Line Support Technician Role Owning and resolving escalated 2nd line incidents from 1st line within SLA, keeping clients updated Partaking in IT projects includes upgrades and rollouts for new hardware and software Troubleshooting across Microsoft 365, Windows, Active Directory, networking (DNS/DHCP/GPO), and core infrastructure Providing clear, professional communication to clients and internal teams Occasional on-site support and project assistance (full driving licence required) company van provided Working closely with senior engineers and cloud/infrastructure teams on complex issues About You: Proven experience in a 2nd Line IT Support role within an MSP / IT Support Services business IT certifications are preferred but support and payment for certs is offered Strong Microsoft 365 and Windows Server/AD troubleshooting skills Core networking skills (DNS, DHCP, VPN fundamentals, basic firewall rules. Knowledge of Hyper-V and virtualisation, PowerShell automation, Endpoint security and encryption, VoIP, InTune / Endpoint Manager and cloud familiarity. Customer-focused, calm under pressure, and highly organised Full UK driving licence (for client site visits when required) This is an excellent opportunity to join a highly respected IT services provider offering genuine career development, exposure to modern cloud technologies, payment and support for IT certifications and the chance to work with a wide variety of environments and clients worldwide. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment is acting as an employment agency in regard to this advertisement.
1st Line Support Technician Chichester PO20 (with hybrid / flexible working) £24,000 £30,000 plus benefits including IT certs, flexible working and lots more Our client is an extremely well-established IT support company with international clients and an outstanding reputation for customer service. Due to continued growth, they are looking for an experienced 1st Line Support Technician to join their friendly, high-performing service desk team. This is a fantastic opportunity for someone with previous 1st Line / IT Helpdesk experience who enjoys being the first point of contact, delivering excellent customer service, and building strong technical foundations within a professional, supportive environment. The 1st Line Support Technician Role: Acting as the first point of contact for clients / users via phone and ticketing system Logging, troubleshooting and resolving first-line issues in line with SLAs Providing clear, friendly communication to non-technical users Preparing and configuring new devices Escalating to 2nd Line when required and working closely with senior engineers What We re Looking For: Proven experience in a 1st Line / IT Helpdesk role Strong customer service and communication skills Good knowledge of Windows desktop environments and basic Microsoft 365 A calm, organised and professional approach Desire to learn and progress towards 2nd Line support Experience of working in an MSP / IT Support Services company is a bonus! IT certifications are a welcome bonus, but further training is provided In return, you ll join a respected, growing organisation that invests in its people, offers structured training, and provides genuine career progression within IT support. Integral Recruitment is acting as an employment agency in regard to this advertisement.
13/02/2026
Full time
1st Line Support Technician Chichester PO20 (with hybrid / flexible working) £24,000 £30,000 plus benefits including IT certs, flexible working and lots more Our client is an extremely well-established IT support company with international clients and an outstanding reputation for customer service. Due to continued growth, they are looking for an experienced 1st Line Support Technician to join their friendly, high-performing service desk team. This is a fantastic opportunity for someone with previous 1st Line / IT Helpdesk experience who enjoys being the first point of contact, delivering excellent customer service, and building strong technical foundations within a professional, supportive environment. The 1st Line Support Technician Role: Acting as the first point of contact for clients / users via phone and ticketing system Logging, troubleshooting and resolving first-line issues in line with SLAs Providing clear, friendly communication to non-technical users Preparing and configuring new devices Escalating to 2nd Line when required and working closely with senior engineers What We re Looking For: Proven experience in a 1st Line / IT Helpdesk role Strong customer service and communication skills Good knowledge of Windows desktop environments and basic Microsoft 365 A calm, organised and professional approach Desire to learn and progress towards 2nd Line support Experience of working in an MSP / IT Support Services company is a bonus! IT certifications are a welcome bonus, but further training is provided In return, you ll join a respected, growing organisation that invests in its people, offers structured training, and provides genuine career progression within IT support. Integral Recruitment is acting as an employment agency in regard to this advertisement.
2nd / 3rd Line IT Support Engineer - Send - £45,000 - Great Opportunity! Are you an experienced 2nd / 3rd Line IT Support Engineer with a background in MSP environments? Do you enjoy working in a fast-paced setting where no two days are the same? If so, this could be the perfect next step in your career. We re working with a growing Managed Service Provider currently operating with a close-knit team of three, with ambitious plans to expand over the coming years. This is a fantastic opportunity to join early in their growth journey and play a key role in shaping the technical direction of the business. The Role You ll be providing high-level support to a diverse client base, handling escalations, project work, and contributing to continuous improvement across client environments. Key responsibilities include: Providing 2nd and 3rd line remote and on-site support Managing escalated tickets and complex technical issues Supporting and maintaining Microsoft 365, Windows Server, and networking environments Assisting with infrastructure upgrades and cloud migrations Contributing to documentation and best practice improvements Delivering excellent customer service at all times About You Proven experience working within an MSP environment (essential) Strong troubleshooting skills across desktop, server, and network technologies Experience with Microsoft 365, Azure, Active Directory, firewalls, backups, and virtualisation Full UK driving licence (essential) Keen, enthusiastic, and motivated to develop Strong communication skills and a proactive mindset What s On Offer £35,000 £45,000 salary (depending on experience) Modern office environment On-site parking Paid certifications and ongoing professional development Genuine career progression as the company grows Opportunity to be a key part of an ambitious and expanding MSP The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
13/02/2026
Full time
2nd / 3rd Line IT Support Engineer - Send - £45,000 - Great Opportunity! Are you an experienced 2nd / 3rd Line IT Support Engineer with a background in MSP environments? Do you enjoy working in a fast-paced setting where no two days are the same? If so, this could be the perfect next step in your career. We re working with a growing Managed Service Provider currently operating with a close-knit team of three, with ambitious plans to expand over the coming years. This is a fantastic opportunity to join early in their growth journey and play a key role in shaping the technical direction of the business. The Role You ll be providing high-level support to a diverse client base, handling escalations, project work, and contributing to continuous improvement across client environments. Key responsibilities include: Providing 2nd and 3rd line remote and on-site support Managing escalated tickets and complex technical issues Supporting and maintaining Microsoft 365, Windows Server, and networking environments Assisting with infrastructure upgrades and cloud migrations Contributing to documentation and best practice improvements Delivering excellent customer service at all times About You Proven experience working within an MSP environment (essential) Strong troubleshooting skills across desktop, server, and network technologies Experience with Microsoft 365, Azure, Active Directory, firewalls, backups, and virtualisation Full UK driving licence (essential) Keen, enthusiastic, and motivated to develop Strong communication skills and a proactive mindset What s On Offer £35,000 £45,000 salary (depending on experience) Modern office environment On-site parking Paid certifications and ongoing professional development Genuine career progression as the company grows Opportunity to be a key part of an ambitious and expanding MSP The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
Second Line Support Engineer Managed Services About the Company Join a highly respected Managed Services Provider known for developing emerging talent and investing in long-term career growth. Based in the heart of Edinburgh, they re looking for someone who enjoys being part of an in office team environment for most of the week. Culture & Environment This is a genuinely collaborative workplace where people support each other, share knowledge, and take pride in continuous improvement. You ll be surrounded by motivated self-starters who enjoy learning, and you ll have a manager committed to giving you structure, guidance, and a clear progression path. It s not all work, though. Expect a lively social culture with regular nights out, team trips, pizza days, and an office complete with a chill-out zone, games consoles, and a pool table. It s a place where you re encouraged to bring your full self to work. The Role You ll be joining the team to support a broad range of clients across Scotland. This is an office-based position, ideal for someone currently working in a Managed Services environment or an internal IT support professional eager to transition into MSP work. You should be comfortable handling first and second line issues and enjoy the variety that comes with supporting multiple clients. Technical Experience (desired): Office 365 administration & support MDM (InTune) Microsoft Server Azure AD Basic networking SharePoint If you re looking for a role where you can grow, be supported, and enjoy coming to work, we d love to hear from you. For more information, contact John: (phone number removed) (url removed)
11/02/2026
Full time
Second Line Support Engineer Managed Services About the Company Join a highly respected Managed Services Provider known for developing emerging talent and investing in long-term career growth. Based in the heart of Edinburgh, they re looking for someone who enjoys being part of an in office team environment for most of the week. Culture & Environment This is a genuinely collaborative workplace where people support each other, share knowledge, and take pride in continuous improvement. You ll be surrounded by motivated self-starters who enjoy learning, and you ll have a manager committed to giving you structure, guidance, and a clear progression path. It s not all work, though. Expect a lively social culture with regular nights out, team trips, pizza days, and an office complete with a chill-out zone, games consoles, and a pool table. It s a place where you re encouraged to bring your full self to work. The Role You ll be joining the team to support a broad range of clients across Scotland. This is an office-based position, ideal for someone currently working in a Managed Services environment or an internal IT support professional eager to transition into MSP work. You should be comfortable handling first and second line issues and enjoy the variety that comes with supporting multiple clients. Technical Experience (desired): Office 365 administration & support MDM (InTune) Microsoft Server Azure AD Basic networking SharePoint If you re looking for a role where you can grow, be supported, and enjoy coming to work, we d love to hear from you. For more information, contact John: (phone number removed) (url removed)
2nd Line Service Desk Engineer Warrington (Office-based) Full-time Competitive salary (based on experience) Do you thrive in a fast-paced environment where you're trusted to take control and get things done? Looking to grow your skills across Microsoft 365, Azure, and networking while making a real impact every day? At IDT Support Solutions, we re looking for a capable and motivated engineer who enjoys working through tickets efficiently, takes pride in solving issues quickly, and wants to continue building their technical career within a high-performing team. This is a great opportunity for someone who enjoys variety, responsibility, and the satisfaction of clear results. The Role You ll be responsible for delivering high-quality 2nd line support while also managing and progressing 1st line tickets. If you enjoy keeping momentum, working methodically, and seeing your efforts reflected in service performance this role is for you. What you ll do: Take ownership of 1st and 2nd line support tickets maintaining flow and meeting SLAs Work across a broad technical environment including Microsoft 365, Azure, networking, virtualisation, and hardware Use monitoring tools to identify and resolve issues proactively Work alongside experienced engineers gaining exposure to more complex challenges and supporting continuous service improvement Develop your skills and prepare for progression including routes into 3rd line roles or technical specialisms This is a full-time, office-based position in Warrington. Participation in an out-of-hours rota is not currently required but may be introduced in future to support international clients in Los Angeles and New York. About Our Company IDT Support Solutions is a fast-growing MSP known for responsive, accountable IT support. We move quickly, focus on results, and value people who take ownership. You ll be part of a supportive team that encourages learning, recognises hard work, and gives you the tools to succeed. The Benefits Competitive salary Bupa health cover Training and certification support Clear career progression into 3rd line or specialist roles Workplace pension Mileage allowance The Person Please note: A minimum of 3 years experience working in an MSP environment is essential. Applications without this experience will not be considered. You ll also need: Solid experience with Windows Server, Microsoft 365, Exchange, and Active Directory Good working knowledge of networking (VLANs, WatchGuard firewalls, DNS, DHCP, TCP/IP) Familiarity with Azure and virtualisation (Hyper-V or VMware) Clear communication skills and a client-focused mindset A structured, efficient approach to resolving technical issues Flexibility to work away from home on occasion Bonus skills: macOS, ConnectWise, Acronis, Cisco switching, VoIP, Microsoft certifications. What s Next If you're looking for a role where you can take control, keep learning, and make a difference every day we d love to hear from you. Apply now and take the next step in your MSP career with IDT Support Solutions.
10/02/2026
Full time
2nd Line Service Desk Engineer Warrington (Office-based) Full-time Competitive salary (based on experience) Do you thrive in a fast-paced environment where you're trusted to take control and get things done? Looking to grow your skills across Microsoft 365, Azure, and networking while making a real impact every day? At IDT Support Solutions, we re looking for a capable and motivated engineer who enjoys working through tickets efficiently, takes pride in solving issues quickly, and wants to continue building their technical career within a high-performing team. This is a great opportunity for someone who enjoys variety, responsibility, and the satisfaction of clear results. The Role You ll be responsible for delivering high-quality 2nd line support while also managing and progressing 1st line tickets. If you enjoy keeping momentum, working methodically, and seeing your efforts reflected in service performance this role is for you. What you ll do: Take ownership of 1st and 2nd line support tickets maintaining flow and meeting SLAs Work across a broad technical environment including Microsoft 365, Azure, networking, virtualisation, and hardware Use monitoring tools to identify and resolve issues proactively Work alongside experienced engineers gaining exposure to more complex challenges and supporting continuous service improvement Develop your skills and prepare for progression including routes into 3rd line roles or technical specialisms This is a full-time, office-based position in Warrington. Participation in an out-of-hours rota is not currently required but may be introduced in future to support international clients in Los Angeles and New York. About Our Company IDT Support Solutions is a fast-growing MSP known for responsive, accountable IT support. We move quickly, focus on results, and value people who take ownership. You ll be part of a supportive team that encourages learning, recognises hard work, and gives you the tools to succeed. The Benefits Competitive salary Bupa health cover Training and certification support Clear career progression into 3rd line or specialist roles Workplace pension Mileage allowance The Person Please note: A minimum of 3 years experience working in an MSP environment is essential. Applications without this experience will not be considered. You ll also need: Solid experience with Windows Server, Microsoft 365, Exchange, and Active Directory Good working knowledge of networking (VLANs, WatchGuard firewalls, DNS, DHCP, TCP/IP) Familiarity with Azure and virtualisation (Hyper-V or VMware) Clear communication skills and a client-focused mindset A structured, efficient approach to resolving technical issues Flexibility to work away from home on occasion Bonus skills: macOS, ConnectWise, Acronis, Cisco switching, VoIP, Microsoft certifications. What s Next If you're looking for a role where you can take control, keep learning, and make a difference every day we d love to hear from you. Apply now and take the next step in your MSP career with IDT Support Solutions.
IT Support Engineer Our long-standing client, who provides IT consultancy services to a variety of industries across the UK are hiring a 2nd / 3rd line engineer to troubleshoot across infrastructure, cloud, networking and 3rd party applications. Our client requires the Support Engineer to have strong capabilites in Cloud, Microsoft 365, AD, Exchange and Networking (LAN/WAN, firewalls, VPs etc) with preferably a background in Consultancy, MSP or Enterprise Environment. They are offering a basic salary up to 39,000 to be based in Sittingbourne on a hybrid basis (3 days per week) + benefits + career progression + training to start ASAP. Our client offers fantastic training and an access to the latest training & certifications within their field. Core responsibilities: Resolve escalated technical issues across infrastructure, cloud, networking, and applications Diagnose, troubleshoot, and implement configuration changes across customer environments Manage incidents in line with SLAs, KPIs, and best practice Communicate clearly with customers, managing expectations and providing updates Maintain accurate ticketing, documentation, and knowledge base articles Identify recurring issues and contribute to service and process improvements Support projects alongside senior engineers and solutions teams Participate in disaster recovery, business continuity, and security activities Work with vendors and third parties on escalations and advanced fixes Key technical experience: Minimum of two years experience within a 2nd Line Support position Experience of working within a fast paced environment, MSP/Consultancy or Enterprise client. Microsoft technologies (Windows, Microsoft 365, Exchange, Active Directory) Virtualisation (Hyper-V, VMware, Citrix) Cloud platforms (Azure, AWS, Google Cloud) Networking (LAN/WAN, firewalls, VPNs, routing & switching) Hardware, backup, cybersecurity, monitoring, and automation tools Relevant certifications (Microsoft, VMware, CCNA, CompTIA, etc.) are a plus Must have able to drive, with access to vehicle. IT Support Engineer
10/02/2026
Full time
IT Support Engineer Our long-standing client, who provides IT consultancy services to a variety of industries across the UK are hiring a 2nd / 3rd line engineer to troubleshoot across infrastructure, cloud, networking and 3rd party applications. Our client requires the Support Engineer to have strong capabilites in Cloud, Microsoft 365, AD, Exchange and Networking (LAN/WAN, firewalls, VPs etc) with preferably a background in Consultancy, MSP or Enterprise Environment. They are offering a basic salary up to 39,000 to be based in Sittingbourne on a hybrid basis (3 days per week) + benefits + career progression + training to start ASAP. Our client offers fantastic training and an access to the latest training & certifications within their field. Core responsibilities: Resolve escalated technical issues across infrastructure, cloud, networking, and applications Diagnose, troubleshoot, and implement configuration changes across customer environments Manage incidents in line with SLAs, KPIs, and best practice Communicate clearly with customers, managing expectations and providing updates Maintain accurate ticketing, documentation, and knowledge base articles Identify recurring issues and contribute to service and process improvements Support projects alongside senior engineers and solutions teams Participate in disaster recovery, business continuity, and security activities Work with vendors and third parties on escalations and advanced fixes Key technical experience: Minimum of two years experience within a 2nd Line Support position Experience of working within a fast paced environment, MSP/Consultancy or Enterprise client. Microsoft technologies (Windows, Microsoft 365, Exchange, Active Directory) Virtualisation (Hyper-V, VMware, Citrix) Cloud platforms (Azure, AWS, Google Cloud) Networking (LAN/WAN, firewalls, VPNs, routing & switching) Hardware, backup, cybersecurity, monitoring, and automation tools Relevant certifications (Microsoft, VMware, CCNA, CompTIA, etc.) are a plus Must have able to drive, with access to vehicle. IT Support Engineer
Job Title: 2nd Line Support Engineer Service Desk Location: Preston, UK (Onsite) Salary: £30,000- £34,000 DOE + Benefits Employment Type: Full Time All applicants must have the right to work in the UK, our client cannot provide sponsorship About the Company Our client is a fast-growing MSP based in Preston, providing managed IT, cloud, and security services to a diverse client base. They are known for their technical expertise, collaborative culture, and commitment to high-quality client support. Role Overview We are seeking an experienced 2nd Line Support Engineer to join a busy service desk environment, providing advanced support to client IT users. You will be responsible for troubleshooting and resolving technical issues across Microsoft 365, Azure, Windows Server, virtualization, networking, and endpoint devices, escalating complex issues to 3rd Line engineers as required. Key Responsibilities Provide 2nd line support for client IT systems, handling escalated tickets from 1st Line. Troubleshoot and resolve issues with Microsoft 365 / Office 365, Azure, Intune, and Windows Server. Support virtualization platforms (VMware or Hyper-V) and endpoint devices. Assist with basic networking troubleshooting, including TCP/IP, DNS, DHCP, and routing. Maintain clear and accurate ticket documentation, providing timely updates to clients. Escalate complex or high-priority issues to 3rd Line engineers as needed. Contribute to a busy service desk environment, maintaining SLA targets and quality standards. Essential Skills & Experience Experience in a 2nd Line support role, ideally within an MSP or managed IT environment. Knowledge of Microsoft 365, Azure, Intune, and Windows Server environments. Familiarity with virtualization technologies (VMware or Hyper-V). Understanding of basic networking concepts (TCP/IP, DNS, DHCP). Strong troubleshooting skills and ability to work in a fast-paced service desk environment. Excellent communication skills, capable of assisting both technical and non-technical users. Desirable Skills Microsoft certifications (MS-100, MS-500, AZ-104) Experience with PowerShell or basic scripting Familiarity with monitoring, backup, or security tools Benefits Competitive salary with yearly bonus Training and certification support Pension scheme Collaborative, supportive MSP environment with career opportunities into the 3rd line division Set2Recruit are acting as an employment agency in relation to this vacancy Apply Now
05/02/2026
Full time
Job Title: 2nd Line Support Engineer Service Desk Location: Preston, UK (Onsite) Salary: £30,000- £34,000 DOE + Benefits Employment Type: Full Time All applicants must have the right to work in the UK, our client cannot provide sponsorship About the Company Our client is a fast-growing MSP based in Preston, providing managed IT, cloud, and security services to a diverse client base. They are known for their technical expertise, collaborative culture, and commitment to high-quality client support. Role Overview We are seeking an experienced 2nd Line Support Engineer to join a busy service desk environment, providing advanced support to client IT users. You will be responsible for troubleshooting and resolving technical issues across Microsoft 365, Azure, Windows Server, virtualization, networking, and endpoint devices, escalating complex issues to 3rd Line engineers as required. Key Responsibilities Provide 2nd line support for client IT systems, handling escalated tickets from 1st Line. Troubleshoot and resolve issues with Microsoft 365 / Office 365, Azure, Intune, and Windows Server. Support virtualization platforms (VMware or Hyper-V) and endpoint devices. Assist with basic networking troubleshooting, including TCP/IP, DNS, DHCP, and routing. Maintain clear and accurate ticket documentation, providing timely updates to clients. Escalate complex or high-priority issues to 3rd Line engineers as needed. Contribute to a busy service desk environment, maintaining SLA targets and quality standards. Essential Skills & Experience Experience in a 2nd Line support role, ideally within an MSP or managed IT environment. Knowledge of Microsoft 365, Azure, Intune, and Windows Server environments. Familiarity with virtualization technologies (VMware or Hyper-V). Understanding of basic networking concepts (TCP/IP, DNS, DHCP). Strong troubleshooting skills and ability to work in a fast-paced service desk environment. Excellent communication skills, capable of assisting both technical and non-technical users. Desirable Skills Microsoft certifications (MS-100, MS-500, AZ-104) Experience with PowerShell or basic scripting Familiarity with monitoring, backup, or security tools Benefits Competitive salary with yearly bonus Training and certification support Pension scheme Collaborative, supportive MSP environment with career opportunities into the 3rd line division Set2Recruit are acting as an employment agency in relation to this vacancy Apply Now
Job Title: 1st Line Support Engineer Service Desk Location: Preston, UK (Office based) Salary: £27,000- £29,000 DOE + Benefits Employment Type: Full Time All applicants must have the right to work in the UK, our client cannot provide sponsorship About the Company Our client is a growing MSP based in Preston, delivering managed IT, cloud, and security services to a variety of clients. They are recognised for technical expertise, excellent client service, and a collaborative team culture. Role Overview We are seeking a 1st Line Support Engineer to join a busy service desk team. This is a early-career role for someone with 1+ years IT support experience, providing technical assistance to clients and escalating more complex issues to 2nd Line engineers. Key Responsibilities Provide 1st line support for client IT issues via phone, email, or ticketing system. Troubleshoot and resolve basic issues with Microsoft 365 / Office 365, Windows PCs, laptops, and endpoint devices. Assist with password resets, account management, and software installations. Escalate more complex issues to 2nd Line engineers as appropriate. Maintain accurate ticket documentation and keep clients updated on progress. Ensure SLAs are met and provide excellent customer service. Essential Skills & Experience 1+ years experience in IT support, helpdesk, or 1st line support, ideally within an MSP or managed IT environment. Basic knowledge of Windows desktop and server environments. Familiarity with Microsoft 365 / Office 365. Good communication and customer service skills. Ability to learn quickly and follow guidance from senior engineers. Desirable Skills Basic understanding of networking (TCP/IP, DNS, DHCP). Exposure to Intune, Azure, or virtualisation (VMware / Hyper-V) is advantageous. Relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals) Benefits Competitive salary with a yearly performance-related bonus Training and career development support Pension scheme Friendly and collaborative MSP environment with great progression opportunities Set2Recruit are acting as an employment agency in relation to this vacancy
05/02/2026
Full time
Job Title: 1st Line Support Engineer Service Desk Location: Preston, UK (Office based) Salary: £27,000- £29,000 DOE + Benefits Employment Type: Full Time All applicants must have the right to work in the UK, our client cannot provide sponsorship About the Company Our client is a growing MSP based in Preston, delivering managed IT, cloud, and security services to a variety of clients. They are recognised for technical expertise, excellent client service, and a collaborative team culture. Role Overview We are seeking a 1st Line Support Engineer to join a busy service desk team. This is a early-career role for someone with 1+ years IT support experience, providing technical assistance to clients and escalating more complex issues to 2nd Line engineers. Key Responsibilities Provide 1st line support for client IT issues via phone, email, or ticketing system. Troubleshoot and resolve basic issues with Microsoft 365 / Office 365, Windows PCs, laptops, and endpoint devices. Assist with password resets, account management, and software installations. Escalate more complex issues to 2nd Line engineers as appropriate. Maintain accurate ticket documentation and keep clients updated on progress. Ensure SLAs are met and provide excellent customer service. Essential Skills & Experience 1+ years experience in IT support, helpdesk, or 1st line support, ideally within an MSP or managed IT environment. Basic knowledge of Windows desktop and server environments. Familiarity with Microsoft 365 / Office 365. Good communication and customer service skills. Ability to learn quickly and follow guidance from senior engineers. Desirable Skills Basic understanding of networking (TCP/IP, DNS, DHCP). Exposure to Intune, Azure, or virtualisation (VMware / Hyper-V) is advantageous. Relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals) Benefits Competitive salary with a yearly performance-related bonus Training and career development support Pension scheme Friendly and collaborative MSP environment with great progression opportunities Set2Recruit are acting as an employment agency in relation to this vacancy
Job Title: Second Line Support Technician Location: Manchester Salary: Competitive Job Type: Permanent, Full Time At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the role: You will provide 2nd Line technical support in a service desk environment for multiple clients, acting as an escalation point for other service desk engineers. You will build strong customer relationships through customer knowledge, ensure technical documentation is thorough, and make ongoing support as efficient as possible. Responsibilities: Answering incoming calls to Service Desk, logging and actioning end-user service requests in PSA system, following Service Desk procedures and policies Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations Providing timely updates on tickets to end-users via telephone, email and PSA systems such as Autotask Diagnose and resolve technical issues, escalating where necessary using escalation process and protocols Respond to escalations from First Line Engineers by offering support and technical advice to resolve client queries in a timely manner Install, maintain, and troubleshoot client hardware and software in accordance with company standards, including reconfiguring and performing system upgrades when necessary Setting up new devices for our client base, both Windows and Mac Maintain and update accurate client site documentation via IT Glue Comply with company's Information Security policies and procedures Propose improvements to client systems and services to continuously enhance their systems and operations Managing your time efficiently and planning your day accordingly Keep up to date with new technologies adopted by Netteam and our client base Improve your technical knowledge through company training and self-study Provide out-of-hours support to our clients on a rota basis About you: Experience: Ability to work unsupervised, independently and as part of a team IT related degree or relevant qualifications highly desirable Demonstrable experience as a Service Desk Engineer Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, and IT Glue to provide enhanced support services to all clients Experience in initial remote diagnostics along with analysis and monitoring The willingness to learn new software and hardware skills Experience of Microsoft Windows Server/Desktop environments Experience of Microsoft cloud solutions including Office 365, Backup/DRaaS and related technologies, Entra ID & IaaS Knowledge of InTune & Conditional Access Technologies and email security Knowledge of Networking technologies - TCP/IP, Firewall, Routing/Switching Proven experience managing client system security Experience of MSP and or Hospitality is advantageous but not essential Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning Disciplined, with the ability to prioritise and execute tasks under pressure Harnesses pressure to deliver results Note: This description is not intended to establish a total definition of the job but an outline of the duties. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: 2nd Line Technical Engineer, 2nd Line Support Technician, IT Helpdesk Support Technician; IT Technician, IT Service Desk Technician, IT Services Manager, IT Desk Support, may also be considered for this role.
04/02/2026
Full time
Job Title: Second Line Support Technician Location: Manchester Salary: Competitive Job Type: Permanent, Full Time At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the role: You will provide 2nd Line technical support in a service desk environment for multiple clients, acting as an escalation point for other service desk engineers. You will build strong customer relationships through customer knowledge, ensure technical documentation is thorough, and make ongoing support as efficient as possible. Responsibilities: Answering incoming calls to Service Desk, logging and actioning end-user service requests in PSA system, following Service Desk procedures and policies Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations Providing timely updates on tickets to end-users via telephone, email and PSA systems such as Autotask Diagnose and resolve technical issues, escalating where necessary using escalation process and protocols Respond to escalations from First Line Engineers by offering support and technical advice to resolve client queries in a timely manner Install, maintain, and troubleshoot client hardware and software in accordance with company standards, including reconfiguring and performing system upgrades when necessary Setting up new devices for our client base, both Windows and Mac Maintain and update accurate client site documentation via IT Glue Comply with company's Information Security policies and procedures Propose improvements to client systems and services to continuously enhance their systems and operations Managing your time efficiently and planning your day accordingly Keep up to date with new technologies adopted by Netteam and our client base Improve your technical knowledge through company training and self-study Provide out-of-hours support to our clients on a rota basis About you: Experience: Ability to work unsupervised, independently and as part of a team IT related degree or relevant qualifications highly desirable Demonstrable experience as a Service Desk Engineer Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, and IT Glue to provide enhanced support services to all clients Experience in initial remote diagnostics along with analysis and monitoring The willingness to learn new software and hardware skills Experience of Microsoft Windows Server/Desktop environments Experience of Microsoft cloud solutions including Office 365, Backup/DRaaS and related technologies, Entra ID & IaaS Knowledge of InTune & Conditional Access Technologies and email security Knowledge of Networking technologies - TCP/IP, Firewall, Routing/Switching Proven experience managing client system security Experience of MSP and or Hospitality is advantageous but not essential Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning Disciplined, with the ability to prioritise and execute tasks under pressure Harnesses pressure to deliver results Note: This description is not intended to establish a total definition of the job but an outline of the duties. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: 2nd Line Technical Engineer, 2nd Line Support Technician, IT Helpdesk Support Technician; IT Technician, IT Service Desk Technician, IT Services Manager, IT Desk Support, may also be considered for this role.
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Provider, recently ranked as World class by the Best Companies to work for awards. Be a key player in our Technical Services team This is an onsite IT Support Engineer role, and we are looking for a highly motivated and driven individual with an excellent customer service and support background. The role is 100% client focused, proactively supporting clients to ensure world class customer experience. Experience in varied IT environments is highly required, with the ability to support a variety of simple and complex issues, especially around Microsoft365 admin portals and end user Mac and Windows Operating Systems. You will be responsible for: Providing effective 1st and 2nd line support to our clients, working seamlessly alongside the rest of the Opus IT Service Desk Logging detailed and accurate information into the case management system Taking responsibility for your personal call queue, ensuring that all tickets are kept up to date and closed in a timely fashion to meet SLAs Communicating with users to keep them updated on the progression of their issue and ensuring that customer satisfaction remains high Walking the floor daily to ensure users have an approachable and accessible IT Support presence Proactively checking Audio Visual rooms at the beginning and throughout the day Running regular drop-in sessions where users can come to request assistance or training Building and configuring desktop systems and mobile devices Fixing hardware faults and installing upgrades to hardware Salary £40-£42k DOE This role is onsite up to 5 days a week in CENTRAL LONDON The talents we are excited to see You will have the following experience/skills: Ideally you will have experience working onsite for Legal chambers supporting 1st/2nd line technical IT support role or equivalent 3+ years working for an MSP previously is desirable 2nd Line support of Microsoft infrastructure software and application suites Competency with mainstream Apple Mac infrastructure software and application suites MS Certificates are preferred Familiarisation working according to industry best practice, such as ITIL service strategy Enthusiasm for furthering career in technical support and delivery Ability to communicate at all company structure levels Ability to work autonomously and deliver effective outcomes without supervision Your exclusive benefits A comprehensive Private Healthcare and Cash Plan Pension and life assurance Entry to the £3,000 quarterly Dreamball draw Personalised training and development pathways Regular fully funded companywide events Monthly outstanding performer accolades Enriching paid volunteering days A rewarding Refer a friend scheme (£1,000) The flexibility to adjust your holiday allowance (25 days pa) Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. We're on track to meet this target, and we're seeking top talent like you to join us on this exciting journey. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.
03/02/2026
Full time
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Provider, recently ranked as World class by the Best Companies to work for awards. Be a key player in our Technical Services team This is an onsite IT Support Engineer role, and we are looking for a highly motivated and driven individual with an excellent customer service and support background. The role is 100% client focused, proactively supporting clients to ensure world class customer experience. Experience in varied IT environments is highly required, with the ability to support a variety of simple and complex issues, especially around Microsoft365 admin portals and end user Mac and Windows Operating Systems. You will be responsible for: Providing effective 1st and 2nd line support to our clients, working seamlessly alongside the rest of the Opus IT Service Desk Logging detailed and accurate information into the case management system Taking responsibility for your personal call queue, ensuring that all tickets are kept up to date and closed in a timely fashion to meet SLAs Communicating with users to keep them updated on the progression of their issue and ensuring that customer satisfaction remains high Walking the floor daily to ensure users have an approachable and accessible IT Support presence Proactively checking Audio Visual rooms at the beginning and throughout the day Running regular drop-in sessions where users can come to request assistance or training Building and configuring desktop systems and mobile devices Fixing hardware faults and installing upgrades to hardware Salary £40-£42k DOE This role is onsite up to 5 days a week in CENTRAL LONDON The talents we are excited to see You will have the following experience/skills: Ideally you will have experience working onsite for Legal chambers supporting 1st/2nd line technical IT support role or equivalent 3+ years working for an MSP previously is desirable 2nd Line support of Microsoft infrastructure software and application suites Competency with mainstream Apple Mac infrastructure software and application suites MS Certificates are preferred Familiarisation working according to industry best practice, such as ITIL service strategy Enthusiasm for furthering career in technical support and delivery Ability to communicate at all company structure levels Ability to work autonomously and deliver effective outcomes without supervision Your exclusive benefits A comprehensive Private Healthcare and Cash Plan Pension and life assurance Entry to the £3,000 quarterly Dreamball draw Personalised training and development pathways Regular fully funded companywide events Monthly outstanding performer accolades Enriching paid volunteering days A rewarding Refer a friend scheme (£1,000) The flexibility to adjust your holiday allowance (25 days pa) Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. We're on track to meet this target, and we're seeking top talent like you to join us on this exciting journey. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.
I have an amazing opportunity for a 2nd line support engineer to join a very well respected and successful MSP who are expanding. To be successful in this role you will have at least 2-3 years working within an MSP on the service desk and at least 12 months as a 2nd line engineer. You will have excellent customer service and telephone skills, demonstrable trouble shooting and diagnostic skills both hardware and software specifically (but not exclusively) with the following. Azure Office 365 network admin - routers, switches and access points Active Directory, DNS, DHCP and Group Policy Managing Back ups Email security Datto RMM Knowledge of phone systems and SBC'c such as 3CX On offer is working with an amazing group of people, Hybrid Working, Private Medical, Profit Share and a salary of 30-35k.
06/10/2025
Full time
I have an amazing opportunity for a 2nd line support engineer to join a very well respected and successful MSP who are expanding. To be successful in this role you will have at least 2-3 years working within an MSP on the service desk and at least 12 months as a 2nd line engineer. You will have excellent customer service and telephone skills, demonstrable trouble shooting and diagnostic skills both hardware and software specifically (but not exclusively) with the following. Azure Office 365 network admin - routers, switches and access points Active Directory, DNS, DHCP and Group Policy Managing Back ups Email security Datto RMM Knowledge of phone systems and SBC'c such as 3CX On offer is working with an amazing group of people, Hybrid Working, Private Medical, Profit Share and a salary of 30-35k.
Network Engineer - CCNP, LAN, Cisco, Nexus, Fortinet, Palo - Home/Surrey office based - £55,000 - £60,000 I am working with a Leading Solutions Provider and Cisco Gold partner to secure a Network Team lead. Reporting into the Director of Managed Services you will have full responsibility for the 2nd Line Network Team. As well as leading a team of 4, you will be required to still be very hands on and be the escalation point for any support issues. As well as being technical you will be responsible for the development of the team including 121's, team meeting and performance reviews and ensuring the team hit agreed targets via objectives and development plans. In addition, you will collaborate with the Problem Management team to make sure root cause analysis is completed for major incidents and with Customer Observability Management teams to improve Clients infrastructure. Ideally you will have come from an MSP and be able to attend the office one day a week to be with team and collaborate with the Senior Management on site at the Managed Services hub there. Key Skills: CCNP LAN, Nexus, Fortinet, Palo Still hands on technically - triaging and final escalation point for all support issues. Proven Leadership qualities and experience. Managing development of staff - performance reviews, 121's. Engaging with vendors Working with Problem Management and Customer Observability teams. Driving continuous improvements across the Managed Service offering. This is an outstanding business on a huge growth phase and looking to double in size in the next 3 years and this is a great time to join. Please hit the button to Apply and/or call Jimmy at InfraView for further info. If this role is not for you please Register with us letting us know your preferences and will be in touch when the right role comes in. Network 2nd Line Team Lead - CCNP, LAN, Cisco, Nexus, Fortinet, Palo - Home/Surrey office based - £55,000 - £60,000
06/10/2025
Full time
Network Engineer - CCNP, LAN, Cisco, Nexus, Fortinet, Palo - Home/Surrey office based - £55,000 - £60,000 I am working with a Leading Solutions Provider and Cisco Gold partner to secure a Network Team lead. Reporting into the Director of Managed Services you will have full responsibility for the 2nd Line Network Team. As well as leading a team of 4, you will be required to still be very hands on and be the escalation point for any support issues. As well as being technical you will be responsible for the development of the team including 121's, team meeting and performance reviews and ensuring the team hit agreed targets via objectives and development plans. In addition, you will collaborate with the Problem Management team to make sure root cause analysis is completed for major incidents and with Customer Observability Management teams to improve Clients infrastructure. Ideally you will have come from an MSP and be able to attend the office one day a week to be with team and collaborate with the Senior Management on site at the Managed Services hub there. Key Skills: CCNP LAN, Nexus, Fortinet, Palo Still hands on technically - triaging and final escalation point for all support issues. Proven Leadership qualities and experience. Managing development of staff - performance reviews, 121's. Engaging with vendors Working with Problem Management and Customer Observability teams. Driving continuous improvements across the Managed Service offering. This is an outstanding business on a huge growth phase and looking to double in size in the next 3 years and this is a great time to join. Please hit the button to Apply and/or call Jimmy at InfraView for further info. If this role is not for you please Register with us letting us know your preferences and will be in touch when the right role comes in. Network 2nd Line Team Lead - CCNP, LAN, Cisco, Nexus, Fortinet, Palo - Home/Surrey office based - £55,000 - £60,000
2nd Line Support Tonbridge Up to £35k Hours: Monday - Friday, 8:30am - 5:30pm (with overtime paid for additional project work) Do you enjoy solving technical challenges and supporting people with their IT?Are you ready to take that next step in your career in 2nd Line Support?Would you like to work in a collaborative, friendly team that values both hard work and enjoying what you do? If that sounds like you, this could be a great opportunity. We are working with a well-established IT Managed Service Provider that continues to grow steadily, bringing on new customers and expanding their service desk team. They are looking for an experienced 2nd Line Support Engineer to join their team. What you will be doing Providing 2nd Line remote and onsite support to a wide range of customers Acting as an escalation point for 1st Line engineers Assisting with installations and project work across core technologies Prioritising and resolving tickets in line with SLAs Creating and maintaining technical documentation Contributing to the Out of Hours rota when required What they're looking for Ideally, experience working in an MSP or IT service environment A confident communicator with excellent customer service skills Strong troubleshooting and problem-solving ability Experience at 2nd Line level with most of the following: Microsoft 365, SharePoint, MS Desktop (Windows 7-11), MS Server () Hyper-V, VMware, Azure Networking (Switches, Routers, Firewalls - WatchGuard preferred), DHCP, DNS Active Directory, Antivirus, Printers MS Office (2010/365) Full UK Driving License is essential What's in it for you? This company looks after their team and genuinely values their people. Here's what you can expect: A people-first culture - fair pay, annual salary reviews, Christmas bonuses, and cost-of-living adjustments when needed Flexibility - supportive of life outside of work, including paid family leave days when needed Development - paid training and clear progression opportunities, with your salary increasing as your skills do A positive, team-focused environment - where achievements are celebrated and the occasional pizza-fuelled afternoon keeps things fun
03/10/2025
Full time
2nd Line Support Tonbridge Up to £35k Hours: Monday - Friday, 8:30am - 5:30pm (with overtime paid for additional project work) Do you enjoy solving technical challenges and supporting people with their IT?Are you ready to take that next step in your career in 2nd Line Support?Would you like to work in a collaborative, friendly team that values both hard work and enjoying what you do? If that sounds like you, this could be a great opportunity. We are working with a well-established IT Managed Service Provider that continues to grow steadily, bringing on new customers and expanding their service desk team. They are looking for an experienced 2nd Line Support Engineer to join their team. What you will be doing Providing 2nd Line remote and onsite support to a wide range of customers Acting as an escalation point for 1st Line engineers Assisting with installations and project work across core technologies Prioritising and resolving tickets in line with SLAs Creating and maintaining technical documentation Contributing to the Out of Hours rota when required What they're looking for Ideally, experience working in an MSP or IT service environment A confident communicator with excellent customer service skills Strong troubleshooting and problem-solving ability Experience at 2nd Line level with most of the following: Microsoft 365, SharePoint, MS Desktop (Windows 7-11), MS Server () Hyper-V, VMware, Azure Networking (Switches, Routers, Firewalls - WatchGuard preferred), DHCP, DNS Active Directory, Antivirus, Printers MS Office (2010/365) Full UK Driving License is essential What's in it for you? This company looks after their team and genuinely values their people. Here's what you can expect: A people-first culture - fair pay, annual salary reviews, Christmas bonuses, and cost-of-living adjustments when needed Flexibility - supportive of life outside of work, including paid family leave days when needed Development - paid training and clear progression opportunities, with your salary increasing as your skills do A positive, team-focused environment - where achievements are celebrated and the occasional pizza-fuelled afternoon keeps things fun
