Contract type : Permanent Location : London or Newcastle office with a minimum of 2 days per week in the office in line with our hybrid working policy Salary : Newcastle salary: c.£77,000, London salary: c.£86,000 (higher base salaries may be available for exceptional candidates) + civil service pension scheme About the role Senior IT Audit Managers play a vital role in making sure we deliver high quality external IT audit work to support financial audit teams in providing effective accountability and scrutiny. Senior IT Audit Managers will manage specialist IT audit teams across a wide range of audits, covering complex ERP and other systems significant to financial reporting across our audited entities. Taking the lead for a large central government department and a range of public organisations, the Senior IT Audit Managers will manage, support and motivate their specialist teams to deliver IT audit work that is both high quality and delivers value to help improve public services. How to apply To be considered for this role, please submit the following by the deadline of Sunday 7 December: • An up-to-date CV • A covering letter setting out briefly how you meet the candidate specification for the role (max. 1000 words) Selection process • Telephone interview - w/c 1st December • Timed technical exercise - w/c 8 December • Panel interview, including presentation - w/c 15 December Nationality Requirements: • UK nationals • nationals of Commonwealth countries who have the right to work in the UK • nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) Equal opportunities and diversity Disability and Reasonable Adjustments Applicants with a disability who wish their application to be considered under the Disability Confident scheme should confirm this when submitting their application. Under this scheme we guarantee an interview to an applicant with a disability who meets the minimum requirements for the role. You should also let our HR team know if you wish us to consider any Reasonable Adjustments at any stage of the process (HR Service Desk ( ). Responsibilities Your key responsibilities will be across the following areas: •Supporting the Director, IT Audit in the development of IT audit within the NAO •Supporting the development and planning of the annual programme of IT audit work and monitoring the delivery of that IT audit plan through good project and budget management •Delivery of specific IT audit engagements •Development of quality IT audit within the NAO •Assisting with review and updating of the overall IT audit development strategy •Assisting with developing IT audit skills of both IT Audit Specialists and financial audit teams on IT audit matters, with a focus on major ERP solutions e.g. Oracle, SAP, Workday •In conjunction with the Director, IT Audit and Senior IT Audit Managers, reviewing the outcome of the annual audit quality review processes and then developing appropriate responses to ensure that any quality related issues are effectively responded to on a timely basis and our System of Quality Management updated, maintained and upheld. •Designing, developing, planning and delivering a programme of IT Audit Specialist training •Providing insight on IT matters to the wider office e.g. through such means as lunch and learn sessions, developing guidance notes, attending team meetings •Assisting in developing IT audit approaches that respond to new and emerging technologies and related risks arising from IT •Assisting in the review and development of the NAO s IT audit approach, and supporting tools and documentation, to ensure that the approach remains current and delivers the highest quality audit in an efficient and effective way e.g. annual and ad hoc update of standardised audit responses to risks arising from IT. Supporting the planning and delivery of the annual IT audit work programme • Responsible for a portfolio of IT audits, with overall responsibility for ensuring the provision of appropriate IT support to that portfolio and the delivery of high-quality IT audit work. • Working with the Senior IT Audit Managers to: develop an annual plan of IT audit work to be delivered; to develop the resourcing plan to support the delivery of the annual plan; to ensure appropriate processes are in place to monitor quality and delivery of the annual IT audit plan and to respond proactively to any delivery or quality issues arising • Collaborating with our Data Operations Team and AI and Data & Analytics Team who together with the IT Audit Team form the Digital Financial Audit Function, to ensure that the wider NAO is provided with guidance on how to use technology to ensure the most effective delivery of IT audit work that adds the most value at least cost. Delivery of specific IT audit engagements • Working with individual financial audit teams to scope and plan the IT audit work that needs to be done to support testing of automated controls and / or IT dependent manual controls plus supporting general IT controls work i.e. mitigate identified risks arising from IT in relation to financial statement audit; • Establish and build excellent relations with audited bodies staff i.e. briefing on the IT audit work to be done and the reason for doing this, on-going engagement and maintenance of those relations with a view to adding value at all levels, including at senior levels e.g. C-Suite / Those Charged With Governance. • Hands-on involvement in all aspects of the delivery of audit work, including: management of the IT Audit team; requesting and gathering sufficient and appropriate audit evidence; development and coaching of staff; review of IT audit work to ensure it meets high quality standards; reaching conclusions on the level of assurance that can be obtained over IT controls / whether the risks have been mitigated based on outcome of testing. • Drafting reports for both audited body staff (including Those Charged With Governance) and the financial audit team to communicate the results and possible impact from IT audit testing and to address any issues arising with proposed recommendations for enhancement to controls and processes. Skills required Skills and Experience Essential •Strong understanding of how IT audit supports the financial audit and the factors that ensure high quality IT audit work •Proven technical skills on the audit of IT systems. We would be looking for technical strength (in the context of the financial audit) particularly in Oracle eBS, Fusion, or in SAP with additional experience in some of the following: Active Directory, Azure AD / Entra ID, Unix, Microsoft Dynamics, SQL •Experience of both hands-on delivery of IT audit work and acting as first stage reviewer to ensure quality IT audit work, pre-empting challenges arising from second-stage, internal and external quality reviews •Exceptional project management skills, able to deliver high quality IT audit work efficiently while ensuring the welfare of your teams •Experience of working with and advising financial audit teams, interpreting the results of IT audit work (whether from internal or external third-party) assurances •Experience of drafting reports for client management on matters arising from IT audit work done •Experience of working with senior level client IT management •Experience in developing and delivering training on IT audit and related matters •Understanding of end-to-end business processes (e.g. Order to Cash; Purchase to Pay; Record to Report, Hire to Retire) and how IT systems and controls fit into and add / mitigate risk in these processes •Experience of testing IT dependent controls, particularly as part of end-to-end business processes (e.g. SOx testing) •Experience of identifying, documenting, evaluating and testing supporting general IT controls required to support the effective operation of IT-dependent controls. Desirable •Strong relationship management and influencing skills to maximise the influence of our work with external clients and stakeholders •Collaborative, engages well with colleagues at all levels, and invests in their development and the wider success of the organisation •Experience of designing, developing and implementing initiatives to improve audit quality Attributes •Intellectual curiosity, especially about technology and business process related matters •Work co-operatively, collaboratively and inclusively as part of a team •Positive can do attitude showing drive and determination to overcome obstacles, resistance or challenges in order to achieve goals •Good communication skills and ability to flex these/interpret complex IT issues to address the various audiences from junior audit staff through to senior level client and internal staff •Ability to manage upwards, keeping the Director, IT Audit apprised of all relevant matters at an appropriate frequency and drawing on and managing their time appropriately •Commitment to personal development and keeping technical skills up to date •Be an excellent role model, able to motivate and inspire individuals and teams to deliver to the best of their abilities while demonstrating the NAO s core values and behaviours •Act as a mentor to team members providing desk training and pastoral support in assisting them to achieve their personal and professional development objectives . click apply for full job details
11/12/2025
Full time
Contract type : Permanent Location : London or Newcastle office with a minimum of 2 days per week in the office in line with our hybrid working policy Salary : Newcastle salary: c.£77,000, London salary: c.£86,000 (higher base salaries may be available for exceptional candidates) + civil service pension scheme About the role Senior IT Audit Managers play a vital role in making sure we deliver high quality external IT audit work to support financial audit teams in providing effective accountability and scrutiny. Senior IT Audit Managers will manage specialist IT audit teams across a wide range of audits, covering complex ERP and other systems significant to financial reporting across our audited entities. Taking the lead for a large central government department and a range of public organisations, the Senior IT Audit Managers will manage, support and motivate their specialist teams to deliver IT audit work that is both high quality and delivers value to help improve public services. How to apply To be considered for this role, please submit the following by the deadline of Sunday 7 December: • An up-to-date CV • A covering letter setting out briefly how you meet the candidate specification for the role (max. 1000 words) Selection process • Telephone interview - w/c 1st December • Timed technical exercise - w/c 8 December • Panel interview, including presentation - w/c 15 December Nationality Requirements: • UK nationals • nationals of Commonwealth countries who have the right to work in the UK • nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) Equal opportunities and diversity Disability and Reasonable Adjustments Applicants with a disability who wish their application to be considered under the Disability Confident scheme should confirm this when submitting their application. Under this scheme we guarantee an interview to an applicant with a disability who meets the minimum requirements for the role. You should also let our HR team know if you wish us to consider any Reasonable Adjustments at any stage of the process (HR Service Desk ( ). Responsibilities Your key responsibilities will be across the following areas: •Supporting the Director, IT Audit in the development of IT audit within the NAO •Supporting the development and planning of the annual programme of IT audit work and monitoring the delivery of that IT audit plan through good project and budget management •Delivery of specific IT audit engagements •Development of quality IT audit within the NAO •Assisting with review and updating of the overall IT audit development strategy •Assisting with developing IT audit skills of both IT Audit Specialists and financial audit teams on IT audit matters, with a focus on major ERP solutions e.g. Oracle, SAP, Workday •In conjunction with the Director, IT Audit and Senior IT Audit Managers, reviewing the outcome of the annual audit quality review processes and then developing appropriate responses to ensure that any quality related issues are effectively responded to on a timely basis and our System of Quality Management updated, maintained and upheld. •Designing, developing, planning and delivering a programme of IT Audit Specialist training •Providing insight on IT matters to the wider office e.g. through such means as lunch and learn sessions, developing guidance notes, attending team meetings •Assisting in developing IT audit approaches that respond to new and emerging technologies and related risks arising from IT •Assisting in the review and development of the NAO s IT audit approach, and supporting tools and documentation, to ensure that the approach remains current and delivers the highest quality audit in an efficient and effective way e.g. annual and ad hoc update of standardised audit responses to risks arising from IT. Supporting the planning and delivery of the annual IT audit work programme • Responsible for a portfolio of IT audits, with overall responsibility for ensuring the provision of appropriate IT support to that portfolio and the delivery of high-quality IT audit work. • Working with the Senior IT Audit Managers to: develop an annual plan of IT audit work to be delivered; to develop the resourcing plan to support the delivery of the annual plan; to ensure appropriate processes are in place to monitor quality and delivery of the annual IT audit plan and to respond proactively to any delivery or quality issues arising • Collaborating with our Data Operations Team and AI and Data & Analytics Team who together with the IT Audit Team form the Digital Financial Audit Function, to ensure that the wider NAO is provided with guidance on how to use technology to ensure the most effective delivery of IT audit work that adds the most value at least cost. Delivery of specific IT audit engagements • Working with individual financial audit teams to scope and plan the IT audit work that needs to be done to support testing of automated controls and / or IT dependent manual controls plus supporting general IT controls work i.e. mitigate identified risks arising from IT in relation to financial statement audit; • Establish and build excellent relations with audited bodies staff i.e. briefing on the IT audit work to be done and the reason for doing this, on-going engagement and maintenance of those relations with a view to adding value at all levels, including at senior levels e.g. C-Suite / Those Charged With Governance. • Hands-on involvement in all aspects of the delivery of audit work, including: management of the IT Audit team; requesting and gathering sufficient and appropriate audit evidence; development and coaching of staff; review of IT audit work to ensure it meets high quality standards; reaching conclusions on the level of assurance that can be obtained over IT controls / whether the risks have been mitigated based on outcome of testing. • Drafting reports for both audited body staff (including Those Charged With Governance) and the financial audit team to communicate the results and possible impact from IT audit testing and to address any issues arising with proposed recommendations for enhancement to controls and processes. Skills required Skills and Experience Essential •Strong understanding of how IT audit supports the financial audit and the factors that ensure high quality IT audit work •Proven technical skills on the audit of IT systems. We would be looking for technical strength (in the context of the financial audit) particularly in Oracle eBS, Fusion, or in SAP with additional experience in some of the following: Active Directory, Azure AD / Entra ID, Unix, Microsoft Dynamics, SQL •Experience of both hands-on delivery of IT audit work and acting as first stage reviewer to ensure quality IT audit work, pre-empting challenges arising from second-stage, internal and external quality reviews •Exceptional project management skills, able to deliver high quality IT audit work efficiently while ensuring the welfare of your teams •Experience of working with and advising financial audit teams, interpreting the results of IT audit work (whether from internal or external third-party) assurances •Experience of drafting reports for client management on matters arising from IT audit work done •Experience of working with senior level client IT management •Experience in developing and delivering training on IT audit and related matters •Understanding of end-to-end business processes (e.g. Order to Cash; Purchase to Pay; Record to Report, Hire to Retire) and how IT systems and controls fit into and add / mitigate risk in these processes •Experience of testing IT dependent controls, particularly as part of end-to-end business processes (e.g. SOx testing) •Experience of identifying, documenting, evaluating and testing supporting general IT controls required to support the effective operation of IT-dependent controls. Desirable •Strong relationship management and influencing skills to maximise the influence of our work with external clients and stakeholders •Collaborative, engages well with colleagues at all levels, and invests in their development and the wider success of the organisation •Experience of designing, developing and implementing initiatives to improve audit quality Attributes •Intellectual curiosity, especially about technology and business process related matters •Work co-operatively, collaboratively and inclusively as part of a team •Positive can do attitude showing drive and determination to overcome obstacles, resistance or challenges in order to achieve goals •Good communication skills and ability to flex these/interpret complex IT issues to address the various audiences from junior audit staff through to senior level client and internal staff •Ability to manage upwards, keeping the Director, IT Audit apprised of all relevant matters at an appropriate frequency and drawing on and managing their time appropriately •Commitment to personal development and keeping technical skills up to date •Be an excellent role model, able to motivate and inspire individuals and teams to deliver to the best of their abilities while demonstrating the NAO s core values and behaviours •Act as a mentor to team members providing desk training and pastoral support in assisting them to achieve their personal and professional development objectives . click apply for full job details
An exceptional opportunity to influence the UK s sovereign financing strategy has arisen, working at the interface of government and global financial markets This is a pivotal executive leadership role in a high-performing, purpose-driven organisation with a world-class reputation for excellence and integrity Reporting directly to the Chief Executive, you will co-lead the Financing Strategy function, shaping and delivering the UK Government s debt and cash management strategy. About the DMO The DMO is an Executive Agency of HM Treasury, responsible for managing the Government s debt and cash, administering local authority lending, and overseeing certain public sector funds. Since its inception in 1998, the DMO has raised over £3.7 trillion in gilt issuance and manages annual cash operations exceeding £5 trillion. The Financing Strategy area plays a central role in delivering the DMO s mandate, with responsibilities spanning debt issuance, cash management, policy development, investor engagement, and strategic research. About the role of Managing Director, Financing Strategy You will be a key member of the Executive Committee and Advisory Board, contributing to strategic decision-making across the organisation and representing the DMO at the highest levels externally, ensuring that its reputation for professional excellence, integrity and cooperation is maintained and enhanced. As one of two Managing Directors, you will lead a multidisciplinary team covering key areas such as: Policy & Research Providing strategic advice to HM Treasury, backed by rigorous analysis and market intelligence. You will develop proposals to be presented within government and externally Markets Overseeing gilt and cash desks, managing relationships with investment banks and market counterparties. The Candidate We are seeking an accomplished senior leader with a deep understanding of financial markets, particularly in fixed income and sovereign debt. You will bring strategic insight into public debt management, liquidity risk, and the implementation of monetary policy, alongside a proven track record of delivering high-quality policy advice and leading complex market operations. Your ability to communicate clearly and effectively especially when distilling technical issues for senior stakeholders will be essential. You will be a collaborative leader, capable of inspiring specialist teams and working seamlessly across organisational boundaries. Above all, you will demonstrate a strong commitment to public service values, integrity, and the mission of the UK Debt Management Office. Candidates will be assessed against Civil Service Success Profiles throughout the process. More information on this can be found here: Success Profiles: Candidate overview - GOV.UK Timetable These dates are indicative and are subject to change: Application deadline: 23:55 on Sunday 7 December 2025 Shortlisting: Week commencing 8 December 2025 Psychometric tests/informal conversations: Week commencing 15 December 2025 1st stage Interviews: Week commencing 5 January 2026 2nd stage Informal conversations: w eek commencing 12 January 2026 2nd stage Interviews: Week commencing 19 January 2026 There will be a two-stage interview process for this vacancy. Stage 1: Shortlisted candidates will be invited to take part in the following: - An informal conversation (not assessed) with senior members of the DMO. This is an opportunity for candidates to learn more about the role and the organisation. This conversation is informal and not assessed. - Psychometric testing - A formal interview Stage 2: Candidates who are successful at Stage 1 will be invited to the final stage 2, which will include: - A second informal discussion with senior members of the DMO. This provides a chance to reflect and ask further questions, and gain deeper insight into the role and the organisation s culture. This conversation is informal and not assessed. - A presentation - A formal interview Informal conversations will be with: Jo Whelan Deputy Chief Executive & Co-head of policy and markets & Martin Egan Non-Executive Director. Further details will be shared with shortlisted candidates ahead of each stage. For more information please click here or contact Andrew Timlin () or Owen Quant () at Hays Executive. Diversity is vital to the success of this role, and to the Civil Service as a whole. We actively welcome applications from candidates from all backgrounds, with different experiences and perspectives and we are committed to ensuring that we work in an inclusive way that means everyone in the Civil Service can perform at their best.
11/12/2025
Full time
An exceptional opportunity to influence the UK s sovereign financing strategy has arisen, working at the interface of government and global financial markets This is a pivotal executive leadership role in a high-performing, purpose-driven organisation with a world-class reputation for excellence and integrity Reporting directly to the Chief Executive, you will co-lead the Financing Strategy function, shaping and delivering the UK Government s debt and cash management strategy. About the DMO The DMO is an Executive Agency of HM Treasury, responsible for managing the Government s debt and cash, administering local authority lending, and overseeing certain public sector funds. Since its inception in 1998, the DMO has raised over £3.7 trillion in gilt issuance and manages annual cash operations exceeding £5 trillion. The Financing Strategy area plays a central role in delivering the DMO s mandate, with responsibilities spanning debt issuance, cash management, policy development, investor engagement, and strategic research. About the role of Managing Director, Financing Strategy You will be a key member of the Executive Committee and Advisory Board, contributing to strategic decision-making across the organisation and representing the DMO at the highest levels externally, ensuring that its reputation for professional excellence, integrity and cooperation is maintained and enhanced. As one of two Managing Directors, you will lead a multidisciplinary team covering key areas such as: Policy & Research Providing strategic advice to HM Treasury, backed by rigorous analysis and market intelligence. You will develop proposals to be presented within government and externally Markets Overseeing gilt and cash desks, managing relationships with investment banks and market counterparties. The Candidate We are seeking an accomplished senior leader with a deep understanding of financial markets, particularly in fixed income and sovereign debt. You will bring strategic insight into public debt management, liquidity risk, and the implementation of monetary policy, alongside a proven track record of delivering high-quality policy advice and leading complex market operations. Your ability to communicate clearly and effectively especially when distilling technical issues for senior stakeholders will be essential. You will be a collaborative leader, capable of inspiring specialist teams and working seamlessly across organisational boundaries. Above all, you will demonstrate a strong commitment to public service values, integrity, and the mission of the UK Debt Management Office. Candidates will be assessed against Civil Service Success Profiles throughout the process. More information on this can be found here: Success Profiles: Candidate overview - GOV.UK Timetable These dates are indicative and are subject to change: Application deadline: 23:55 on Sunday 7 December 2025 Shortlisting: Week commencing 8 December 2025 Psychometric tests/informal conversations: Week commencing 15 December 2025 1st stage Interviews: Week commencing 5 January 2026 2nd stage Informal conversations: w eek commencing 12 January 2026 2nd stage Interviews: Week commencing 19 January 2026 There will be a two-stage interview process for this vacancy. Stage 1: Shortlisted candidates will be invited to take part in the following: - An informal conversation (not assessed) with senior members of the DMO. This is an opportunity for candidates to learn more about the role and the organisation. This conversation is informal and not assessed. - Psychometric testing - A formal interview Stage 2: Candidates who are successful at Stage 1 will be invited to the final stage 2, which will include: - A second informal discussion with senior members of the DMO. This provides a chance to reflect and ask further questions, and gain deeper insight into the role and the organisation s culture. This conversation is informal and not assessed. - A presentation - A formal interview Informal conversations will be with: Jo Whelan Deputy Chief Executive & Co-head of policy and markets & Martin Egan Non-Executive Director. Further details will be shared with shortlisted candidates ahead of each stage. For more information please click here or contact Andrew Timlin () or Owen Quant () at Hays Executive. Diversity is vital to the success of this role, and to the Civil Service as a whole. We actively welcome applications from candidates from all backgrounds, with different experiences and perspectives and we are committed to ensuring that we work in an inclusive way that means everyone in the Civil Service can perform at their best.
Job Opportunity: Contract Deskside Support Engineer (Windows 11 Rollout) Are you a proactive, highly skilled 2nd Line Deskside Support Engineer with a passion for project delivery? We are seeking a dedicated professional to join a fast-paced corporate environment and play a crucial role in a major Windows 11 deployment project for 1000 users. Detail Information Location Newark, Nottinghamshire Type of Hire Contract Contract Duration 3 months (initially) Onsite Requirement 5 Days Onsite Team/Function 2nd Line IT Newark Deskside Support Users Supported 1000 users Primary Project Focus Windows 11 Rollout (build and deployment) What You'll Be Doing: The Mission You will be an integral part of the IT Deskside Support team, driving the success of our corporate Windows 11 rollout while maintaining an industry-leading IT service function. Windows 11 Deployment Expert: Image, configure, and deploy the Windows 11 operating system to user specifications across a large estate of HP and Microsoft workstations. Project Leadership: Organise and manage a wide business deployment, running multiple workstreams concurrently to ensure a seamless transition for all colleagues. High-Quality Support: Provide expert 1st/2nd Line IT Support, troubleshooting complex hardware and software incidents efficiently. Build & Logistics: Oversee the build of new laptops, manage failure logging, and coordinate resolutions with the Build Team. Process Ownership: Strictly follow procurement and asset management procedures, contributing to the integrity of our IT estate. Continuous Improvement: Identify and participate in initiatives to constantly improve the quality and effectiveness of our IT operational service. What We're Looking For: Your Profile The ideal candidate will have strong mandatory skills in EUC Desktop Engineering and be comfortable working in a large corporate structure. Technical & Project Skills (Ideally): Confidence working with deployment technologies such as SCCM (System Center Configuration Manager) . Strong technical foundation across Windows 7/8/10 , Office 365, Exchange, and Active Directory . Proven experience in providing IT support within a similar large-scale project environment. Professional & Soft Skills (Essential): Organizational Mastery: Possess strong organizational skills and the ability to work under pressure, managing multiple workstreams simultaneously. Problem-Solver: Strong analytical and problem-solving skills to tackle challenging technical issues. Customer Focus: Excellent customer-facing skills and ability to build strong, effective working relationships at all levels of the business. Drive & Motivation: A strong "can-do" attitude, a passion for IT, and motivation to see the most challenging tasks through to completion. If you are ready to put your Windows deployment and Deskside Support expertise to the test in a demanding yet rewarding project environment, apply now! Randstad Technologies is acting as an Employment Business in relation to this vacancy.
11/12/2025
Contractor
Job Opportunity: Contract Deskside Support Engineer (Windows 11 Rollout) Are you a proactive, highly skilled 2nd Line Deskside Support Engineer with a passion for project delivery? We are seeking a dedicated professional to join a fast-paced corporate environment and play a crucial role in a major Windows 11 deployment project for 1000 users. Detail Information Location Newark, Nottinghamshire Type of Hire Contract Contract Duration 3 months (initially) Onsite Requirement 5 Days Onsite Team/Function 2nd Line IT Newark Deskside Support Users Supported 1000 users Primary Project Focus Windows 11 Rollout (build and deployment) What You'll Be Doing: The Mission You will be an integral part of the IT Deskside Support team, driving the success of our corporate Windows 11 rollout while maintaining an industry-leading IT service function. Windows 11 Deployment Expert: Image, configure, and deploy the Windows 11 operating system to user specifications across a large estate of HP and Microsoft workstations. Project Leadership: Organise and manage a wide business deployment, running multiple workstreams concurrently to ensure a seamless transition for all colleagues. High-Quality Support: Provide expert 1st/2nd Line IT Support, troubleshooting complex hardware and software incidents efficiently. Build & Logistics: Oversee the build of new laptops, manage failure logging, and coordinate resolutions with the Build Team. Process Ownership: Strictly follow procurement and asset management procedures, contributing to the integrity of our IT estate. Continuous Improvement: Identify and participate in initiatives to constantly improve the quality and effectiveness of our IT operational service. What We're Looking For: Your Profile The ideal candidate will have strong mandatory skills in EUC Desktop Engineering and be comfortable working in a large corporate structure. Technical & Project Skills (Ideally): Confidence working with deployment technologies such as SCCM (System Center Configuration Manager) . Strong technical foundation across Windows 7/8/10 , Office 365, Exchange, and Active Directory . Proven experience in providing IT support within a similar large-scale project environment. Professional & Soft Skills (Essential): Organizational Mastery: Possess strong organizational skills and the ability to work under pressure, managing multiple workstreams simultaneously. Problem-Solver: Strong analytical and problem-solving skills to tackle challenging technical issues. Customer Focus: Excellent customer-facing skills and ability to build strong, effective working relationships at all levels of the business. Drive & Motivation: A strong "can-do" attitude, a passion for IT, and motivation to see the most challenging tasks through to completion. If you are ready to put your Windows deployment and Deskside Support expertise to the test in a demanding yet rewarding project environment, apply now! Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Are you an enthusiastic individual with a foundational technical mindset, eager to fast-track your career in IT and telecommunications? We are seeking a bright and proactive 2nd Line Technical Support Analyst to join our dedicated team in Harrogate. This role is your opportunity to move beyond the basics-you will be the essential link between our customers and complex technical resolution, managing faults across an incredible breadth of modern infrastructure. We arent just looking for experts we are looking for driven problem-solvers who have the desire to learn, grow, and take ownership. If you want a clear path to becoming a certified network or voice specialist, this is where you start. What You Will Achieve (Key Responsibilities) This is a dynamic, high-impact role focused on delivering exceptional quality of service and expertise. Your core mission is to manage technical faults from initial identification right through to resolution. Front-Line Resolution: Be the primary technical resource for customers, troubleshooting and resolving complex issues via phone and email outside of core business hours, acting as a crucial technical escalation point. Breadth of Technology Mastery: Deepen your knowledge across a massive range of vendor technologies, including the latest in SD-WAN, VoIP, and Data Centre environments. Supplier & Incident Management: Own the end-to-end resolution process, liaising with internal engineering teams and external suppliers to manage faults within contractual SLAs. Customer Communication Champion: Provide proactive, high-quality customer communication, ensuring transparency and satisfaction from the moment a fault is logged until it is happily closed. System Monitoring: Take ownership of our monitoring platforms, proactively identifying and resolving issues before they impact the customer. The Cutting-Edge Tech Stack You'll Be Working With We don't expect you to be an expert in everything on day one, but this is the diverse range of industry-leading technologies you will be exposed to and trained on: Infrastructure Category Technologies (Including but not limited to) Data & Core Networking Cisco, Meraki, Fortinet, Huawei, OneAccess Voice & Collaboration Broadworks SIP Telephony, Polycom, Cisco WebEx, Teams WAN/Connectivity Routing (BGP/MPLS), ADSL, FTTC, FTTP, SOGEA, Cellular Networking (Digi/Teltonika) Security & Access Firewalls (Cisco/Fortinet/Meraki), VPN, 2FA solutions (Safenet/MobilePass/Fortinet Authenticator) Cloud Environment Device/Environmental monitoring platforms, Data Centre environments What We Look For (Skills & Attitude) Essential: A foundational technical mindset, genuine enthusiasm, and a proven desire to learn complex technical subjects quickly. Desirable: Prior experience in a 1st or 2nd Line technical support role is a major advantage. Soft Skills: Excellent verbal and written communication skills, exceptional attention to detail, and a commitment to customer service excellence. Certifications (Highly Valued, but we will support you to achieve these): Cisco CCNA, SIP School SSCA, or ITIL Foundation awareness. Hours & Location Location: Our modern office in Harrogate. Hybrid working Core Hours: Monday to Thursday - 9:00 AM to 5:30 PM, Friday - 9:00 AM to 3:30 PM.
11/12/2025
Full time
Are you an enthusiastic individual with a foundational technical mindset, eager to fast-track your career in IT and telecommunications? We are seeking a bright and proactive 2nd Line Technical Support Analyst to join our dedicated team in Harrogate. This role is your opportunity to move beyond the basics-you will be the essential link between our customers and complex technical resolution, managing faults across an incredible breadth of modern infrastructure. We arent just looking for experts we are looking for driven problem-solvers who have the desire to learn, grow, and take ownership. If you want a clear path to becoming a certified network or voice specialist, this is where you start. What You Will Achieve (Key Responsibilities) This is a dynamic, high-impact role focused on delivering exceptional quality of service and expertise. Your core mission is to manage technical faults from initial identification right through to resolution. Front-Line Resolution: Be the primary technical resource for customers, troubleshooting and resolving complex issues via phone and email outside of core business hours, acting as a crucial technical escalation point. Breadth of Technology Mastery: Deepen your knowledge across a massive range of vendor technologies, including the latest in SD-WAN, VoIP, and Data Centre environments. Supplier & Incident Management: Own the end-to-end resolution process, liaising with internal engineering teams and external suppliers to manage faults within contractual SLAs. Customer Communication Champion: Provide proactive, high-quality customer communication, ensuring transparency and satisfaction from the moment a fault is logged until it is happily closed. System Monitoring: Take ownership of our monitoring platforms, proactively identifying and resolving issues before they impact the customer. The Cutting-Edge Tech Stack You'll Be Working With We don't expect you to be an expert in everything on day one, but this is the diverse range of industry-leading technologies you will be exposed to and trained on: Infrastructure Category Technologies (Including but not limited to) Data & Core Networking Cisco, Meraki, Fortinet, Huawei, OneAccess Voice & Collaboration Broadworks SIP Telephony, Polycom, Cisco WebEx, Teams WAN/Connectivity Routing (BGP/MPLS), ADSL, FTTC, FTTP, SOGEA, Cellular Networking (Digi/Teltonika) Security & Access Firewalls (Cisco/Fortinet/Meraki), VPN, 2FA solutions (Safenet/MobilePass/Fortinet Authenticator) Cloud Environment Device/Environmental monitoring platforms, Data Centre environments What We Look For (Skills & Attitude) Essential: A foundational technical mindset, genuine enthusiasm, and a proven desire to learn complex technical subjects quickly. Desirable: Prior experience in a 1st or 2nd Line technical support role is a major advantage. Soft Skills: Excellent verbal and written communication skills, exceptional attention to detail, and a commitment to customer service excellence. Certifications (Highly Valued, but we will support you to achieve these): Cisco CCNA, SIP School SSCA, or ITIL Foundation awareness. Hours & Location Location: Our modern office in Harrogate. Hybrid working Core Hours: Monday to Thursday - 9:00 AM to 5:30 PM, Friday - 9:00 AM to 3:30 PM.
AMR287 Software Support Consultant/IT Support Specialist/1st/2nd line 25,000- 30,000 poss flex Bristol/Central My Client are a leading Bristol based IT Services provider and cloud solution provider. This dynamic company are currently looking to expand there technical team and currently have a vacancy for an additional Technical Support Specialist/Software Support Consultant. The Software Support Consultant/IT Support Specialist will need the following experience: 1) Previous IT Technical support gained in a busy IT environment. Any knowledge of Microsoft Teams or VOIP (SaaS) ideally both, or office365 advantageous. 2) Ideally experienced across the board in all areas of office Networks 3) Anyone working for a current Managed service provider advantageous 4) Hard Working and looking to develop in a scale up business 5) Natural relationship builder and good communicator My Client can offer a clear career path and do develop staff to maximise their full potential. This opportunity will certainly lead onto bigger and better things. Full training and development in this tech space for anyone moving into cloud/SaaS support. Anyone interested in this role should contact us Anthony Marks for more information immediately.
11/12/2025
Full time
AMR287 Software Support Consultant/IT Support Specialist/1st/2nd line 25,000- 30,000 poss flex Bristol/Central My Client are a leading Bristol based IT Services provider and cloud solution provider. This dynamic company are currently looking to expand there technical team and currently have a vacancy for an additional Technical Support Specialist/Software Support Consultant. The Software Support Consultant/IT Support Specialist will need the following experience: 1) Previous IT Technical support gained in a busy IT environment. Any knowledge of Microsoft Teams or VOIP (SaaS) ideally both, or office365 advantageous. 2) Ideally experienced across the board in all areas of office Networks 3) Anyone working for a current Managed service provider advantageous 4) Hard Working and looking to develop in a scale up business 5) Natural relationship builder and good communicator My Client can offer a clear career path and do develop staff to maximise their full potential. This opportunity will certainly lead onto bigger and better things. Full training and development in this tech space for anyone moving into cloud/SaaS support. Anyone interested in this role should contact us Anthony Marks for more information immediately.
My client, a Global organisation based in Newcastle city centre are seeking an experienced Head of IT Platform and Security to start ASAP. This pivotal role takes the lead in delivering breakthrough improvements in reliability and performance across technology platforms, ensuring our systems consistently exceed expectations. As the leading force behind our cyber security agenda, you will champion a step change in modern security controls-introducing cutting-edge measures that protect the business. You will lead four core technology towers, and inspire teams to set bold targets, measure progress, and celebrate success as we raise the bar for platform resilience, scalability, and security. Key Responsibilities: Strategic Leadership & Governance Define and drive the vision, strategy, and roadmaps for Platform towers, aligned with business objectives and risk appetite. Oversee integration and collaboration across the four core platform towers: Digital Workspace Services (DWS) Support and System Reliability Engineering (SSRE) Platform and Cloud Engineering (PaCE) Security & Network Operations (SNOPs) Establish and socialise the Cyber Security Strategy and Roadmap, ensuring alignment with enterprise resilience and regulatory requirements Cyber Security Leadership Shape the cyber security vision and build a corresponding technical roadmap which delivers a world class security controls across cloud infrastructure, networks, end points, identity & access management, application security, and threat detection. Collaborate closely with the SNOPs Lead to adapt the SNOPs roadmap priorities in line with shifts in industry, evolving threat landscape and regulatory requirements. Ensure effective 24/7 security operations (inc. security incident management) Collaborate closely with the Enterprise Resilience function (1st Line of Defence) to ensure integrated risk management and incident response. Promote stakeholder engagement and cross-functional collaboration to embed a culture of security awareness and ownership across the organisation. Operational Oversight Ensure high availability, performance, and security of all technology systems and infrastructure. Monitor and improve service levels, incident resolution times, and system reliability metrics. Lead cross-functional coordination for escalations, major incidents, and service continuity planning. Team Leadership & Development Provide leadership and direction to platform tower leads Foster a culture of continuous improvement, collaboration, and innovation across all teams. Support recruitment, onboarding, and capability development to meet evolving technology needs. Technology Platform Delivery Oversee the delivery and life cycle management of: Microsoft 365 and collaboration platforms Cloud platforms (design, automation, cost optimisation) Network and security operations (compliance, threat management) Monitoring, observability, and backup/recovery systems Ensure alignment with architectural standards and regulatory requirements (eg, DORA, Cyber Essentials Plus). Stakeholder Engagement Act as the escalation point for unresolved issues across platform towers. Collaborate with product teams, business units, and external vendors to ensure service excellence and alignment with user needs. Represent Technology in all relevant Information Security, Risk and project Committees, ensuring visibility and accountability for and robust management of cyber security risks. Represent Security and Platforms and in governance forums such as the Architectural Review Board (ARB). Essential Skills Proven leadership in managing cyber security and cross-functional technology teams in a complex, global environment. Deep understanding of IT infrastructure, cloud platforms (eg, Azure), and enterprise collaboration tools (eg, Microsoft 365). Strong grasp of ITIL-based service management, including incident, change, and problem management. Expertise in security and compliance frameworks, including DORA and Cyber Essentials Plus. Prior hands-on experience in delivering security solutions within enterprise environments Knowledge of disaster recovery, business continuity, and vulnerability management. Excellent communication, stakeholder management, and vendor negotiation skills. Qualifications Bachelor's degree in Computer Science, Information Systems, or a related field (Master's preferred). ITIL Foundation certification (Intermediate or Expert level desirable). Relevant cloud certifications (eg, Microsoft Certified: Azure Solutions Architect, AWS Certified Solutions Architect). Experience 10+ years in IT leadership roles, with at least 5 years managing platform or infrastructure services. Demonstrated success in leading digital transformation or cloud migration initiatives. Experience working in regulated environments with a strong focus on security and compliance The role is Hybrid working 3 office days a week in a central Newcastle location great for transport links by train, car or bus. Apply now for immediate consideration.
10/12/2025
Full time
My client, a Global organisation based in Newcastle city centre are seeking an experienced Head of IT Platform and Security to start ASAP. This pivotal role takes the lead in delivering breakthrough improvements in reliability and performance across technology platforms, ensuring our systems consistently exceed expectations. As the leading force behind our cyber security agenda, you will champion a step change in modern security controls-introducing cutting-edge measures that protect the business. You will lead four core technology towers, and inspire teams to set bold targets, measure progress, and celebrate success as we raise the bar for platform resilience, scalability, and security. Key Responsibilities: Strategic Leadership & Governance Define and drive the vision, strategy, and roadmaps for Platform towers, aligned with business objectives and risk appetite. Oversee integration and collaboration across the four core platform towers: Digital Workspace Services (DWS) Support and System Reliability Engineering (SSRE) Platform and Cloud Engineering (PaCE) Security & Network Operations (SNOPs) Establish and socialise the Cyber Security Strategy and Roadmap, ensuring alignment with enterprise resilience and regulatory requirements Cyber Security Leadership Shape the cyber security vision and build a corresponding technical roadmap which delivers a world class security controls across cloud infrastructure, networks, end points, identity & access management, application security, and threat detection. Collaborate closely with the SNOPs Lead to adapt the SNOPs roadmap priorities in line with shifts in industry, evolving threat landscape and regulatory requirements. Ensure effective 24/7 security operations (inc. security incident management) Collaborate closely with the Enterprise Resilience function (1st Line of Defence) to ensure integrated risk management and incident response. Promote stakeholder engagement and cross-functional collaboration to embed a culture of security awareness and ownership across the organisation. Operational Oversight Ensure high availability, performance, and security of all technology systems and infrastructure. Monitor and improve service levels, incident resolution times, and system reliability metrics. Lead cross-functional coordination for escalations, major incidents, and service continuity planning. Team Leadership & Development Provide leadership and direction to platform tower leads Foster a culture of continuous improvement, collaboration, and innovation across all teams. Support recruitment, onboarding, and capability development to meet evolving technology needs. Technology Platform Delivery Oversee the delivery and life cycle management of: Microsoft 365 and collaboration platforms Cloud platforms (design, automation, cost optimisation) Network and security operations (compliance, threat management) Monitoring, observability, and backup/recovery systems Ensure alignment with architectural standards and regulatory requirements (eg, DORA, Cyber Essentials Plus). Stakeholder Engagement Act as the escalation point for unresolved issues across platform towers. Collaborate with product teams, business units, and external vendors to ensure service excellence and alignment with user needs. Represent Technology in all relevant Information Security, Risk and project Committees, ensuring visibility and accountability for and robust management of cyber security risks. Represent Security and Platforms and in governance forums such as the Architectural Review Board (ARB). Essential Skills Proven leadership in managing cyber security and cross-functional technology teams in a complex, global environment. Deep understanding of IT infrastructure, cloud platforms (eg, Azure), and enterprise collaboration tools (eg, Microsoft 365). Strong grasp of ITIL-based service management, including incident, change, and problem management. Expertise in security and compliance frameworks, including DORA and Cyber Essentials Plus. Prior hands-on experience in delivering security solutions within enterprise environments Knowledge of disaster recovery, business continuity, and vulnerability management. Excellent communication, stakeholder management, and vendor negotiation skills. Qualifications Bachelor's degree in Computer Science, Information Systems, or a related field (Master's preferred). ITIL Foundation certification (Intermediate or Expert level desirable). Relevant cloud certifications (eg, Microsoft Certified: Azure Solutions Architect, AWS Certified Solutions Architect). Experience 10+ years in IT leadership roles, with at least 5 years managing platform or infrastructure services. Demonstrated success in leading digital transformation or cloud migration initiatives. Experience working in regulated environments with a strong focus on security and compliance The role is Hybrid working 3 office days a week in a central Newcastle location great for transport links by train, car or bus. Apply now for immediate consideration.
IT Technician Schools (North London) Up to £33,000 Full-Time Make a Real Impact Across School Communities! Are you an energetic, solutions-driven IT Technician ready to take ownership, drive improvements, and keep tech running smoothly where it matters most? Join us and play a vital role in powering teaching and learning across a vibrant network of North London schools. This is your chance to step into a role that s varied, fast-paced, and genuinely meaningful. You ll be the go-to tech expert across your allocated schools solving problems, shaping systems, and delivering exceptional support that helps staff and students thrive. What s on Offer? £30,000 £33,000 salary (DOE) Travel expenses covered for sites beyond North London Loads of training and professional development opportunities A supportive, collaborative team that values your ideas A role that s varied, rewarding, and truly makes a difference every day Key Responsibilities of the IT Technician: No two days are the same but expect to: Deliver high-quality 1st 2nd line support across multiple school sites. Keep classrooms running by maintaining desktops, laptops, iPads, Chromebooks, printers, and AV equipment. Manage users and devices through Google Workspace or Microsoft 365. Support and improve school networks: switches, Wi-Fi, VLANs, DHCP, DNS and more. Carry out essential updates, patching, imaging, and backups. Respond swiftly to on-site issues to keep lessons on track. Get hands-on with exciting projects from device rollouts to network upgrades. Maintain accurate documentation and asset records. Build strong relationships with staff, leadership teams, and your internal IT colleagues. Skills & Experience: Minimum 2 years experience in IT support (school experience a big plus!) Confident troubleshooting Windows, ChromeOS, and iPadOS Hands-on experience with Google Workspace Admin and/or Microsoft 365 Admin Solid understanding of networking essentials Strong problem-solving skills and the ability to communicate clearly with all types of users Bonus Skills (Not Essential, but Awesome!) Understanding of safeguarding, MIS systems, or classroom tech Experience with UniFi, Synology, Omada Cloud, or Veeam Scripting ability (PowerShell, Bash) Certifications (CompTIA, Google, Microsoft) Ready to take the next step in your IT career? Apply now and help shape the future of digital learning across our schools!
09/12/2025
Full time
IT Technician Schools (North London) Up to £33,000 Full-Time Make a Real Impact Across School Communities! Are you an energetic, solutions-driven IT Technician ready to take ownership, drive improvements, and keep tech running smoothly where it matters most? Join us and play a vital role in powering teaching and learning across a vibrant network of North London schools. This is your chance to step into a role that s varied, fast-paced, and genuinely meaningful. You ll be the go-to tech expert across your allocated schools solving problems, shaping systems, and delivering exceptional support that helps staff and students thrive. What s on Offer? £30,000 £33,000 salary (DOE) Travel expenses covered for sites beyond North London Loads of training and professional development opportunities A supportive, collaborative team that values your ideas A role that s varied, rewarding, and truly makes a difference every day Key Responsibilities of the IT Technician: No two days are the same but expect to: Deliver high-quality 1st 2nd line support across multiple school sites. Keep classrooms running by maintaining desktops, laptops, iPads, Chromebooks, printers, and AV equipment. Manage users and devices through Google Workspace or Microsoft 365. Support and improve school networks: switches, Wi-Fi, VLANs, DHCP, DNS and more. Carry out essential updates, patching, imaging, and backups. Respond swiftly to on-site issues to keep lessons on track. Get hands-on with exciting projects from device rollouts to network upgrades. Maintain accurate documentation and asset records. Build strong relationships with staff, leadership teams, and your internal IT colleagues. Skills & Experience: Minimum 2 years experience in IT support (school experience a big plus!) Confident troubleshooting Windows, ChromeOS, and iPadOS Hands-on experience with Google Workspace Admin and/or Microsoft 365 Admin Solid understanding of networking essentials Strong problem-solving skills and the ability to communicate clearly with all types of users Bonus Skills (Not Essential, but Awesome!) Understanding of safeguarding, MIS systems, or classroom tech Experience with UniFi, Synology, Omada Cloud, or Veeam Scripting ability (PowerShell, Bash) Certifications (CompTIA, Google, Microsoft) Ready to take the next step in your IT career? Apply now and help shape the future of digital learning across our schools!
1st Line Support - IT Service Desk Agent Shift Times: The role is full-time (37 hour per week) Monday - Friday on a rota basis having to cover 07:00 - 17:30 Pay Rate: 12.60 Per Hour Location: Cumbria, CA24 3JZ We are looking for a positive, flexible, and customer-focused individual to join our team as a 1st Line Service Desk Agent. This is an opportunity is to support a wider IT operation and this is an interim mode of operation where we manually transcribe ticket details and update from one ticketing system to another. This role will require a solid attention to detail and to ensure the tickets comply with standard processes for progression. Full training and support will be given on the job. Main responsibilities of the role: Manually transcribe ticket details and update from one ticketing system to another. Queue Management: Manage individual queues to given targets with zero intervention from Team Leader such as: - Ticket logs are maintained in a timely and efficient manner (in line with SLA's) - Constantly review all tickets in 1LS queues (supporting set KPI's) - Working to aid avoidance of SLA breach on tickets - Manage aged tickets to closure. Team Working: Makes solid efforts to integrate into the team and positively contributes to Team objectives and morale. Demonstrates willingness to work across teams. Communication: Demonstrates clear and concise written, oral and listening skills, extending to communicating technical jargon in simple terms to customers and in an appropriate manner. Problem Solving and Decision Making: Shows evidence of handling majority of issues/problem escalations and suggest resolutions with minimum prompting from 2LS / Team Leader. Customer Service: Demonstrates awareness of customer and business needs. Call/contact and Ticket Quality: Demonstrates expected Quality requirements consistently. Tools: Can quickly pick up the ticket logging tool and other systems consistently used by the Service Desk. Supporting on the DWP ASIS Resource Requests. Requirements: Customer service skills. IT Skills Clearance application required for this role - minimum 5-year UK address history. Client BPSS, and SC (security clearance) required. What we offer: As a valued employee of the Manpower, you'll have access to a range of amazing benefits; We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12-week arrangement. Staff discounts (range of lifestyle goods and services) Pension contribution Personal Accident Insurance Eye care vouchers Referral Schemes MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal) Please note that this is a Temporary ongoing contract.
09/12/2025
Seasonal
1st Line Support - IT Service Desk Agent Shift Times: The role is full-time (37 hour per week) Monday - Friday on a rota basis having to cover 07:00 - 17:30 Pay Rate: 12.60 Per Hour Location: Cumbria, CA24 3JZ We are looking for a positive, flexible, and customer-focused individual to join our team as a 1st Line Service Desk Agent. This is an opportunity is to support a wider IT operation and this is an interim mode of operation where we manually transcribe ticket details and update from one ticketing system to another. This role will require a solid attention to detail and to ensure the tickets comply with standard processes for progression. Full training and support will be given on the job. Main responsibilities of the role: Manually transcribe ticket details and update from one ticketing system to another. Queue Management: Manage individual queues to given targets with zero intervention from Team Leader such as: - Ticket logs are maintained in a timely and efficient manner (in line with SLA's) - Constantly review all tickets in 1LS queues (supporting set KPI's) - Working to aid avoidance of SLA breach on tickets - Manage aged tickets to closure. Team Working: Makes solid efforts to integrate into the team and positively contributes to Team objectives and morale. Demonstrates willingness to work across teams. Communication: Demonstrates clear and concise written, oral and listening skills, extending to communicating technical jargon in simple terms to customers and in an appropriate manner. Problem Solving and Decision Making: Shows evidence of handling majority of issues/problem escalations and suggest resolutions with minimum prompting from 2LS / Team Leader. Customer Service: Demonstrates awareness of customer and business needs. Call/contact and Ticket Quality: Demonstrates expected Quality requirements consistently. Tools: Can quickly pick up the ticket logging tool and other systems consistently used by the Service Desk. Supporting on the DWP ASIS Resource Requests. Requirements: Customer service skills. IT Skills Clearance application required for this role - minimum 5-year UK address history. Client BPSS, and SC (security clearance) required. What we offer: As a valued employee of the Manpower, you'll have access to a range of amazing benefits; We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12-week arrangement. Staff discounts (range of lifestyle goods and services) Pension contribution Personal Accident Insurance Eye care vouchers Referral Schemes MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal) Please note that this is a Temporary ongoing contract.
Michael Page Technology are proud to be partnered exclusively to support on the recruitment of an IT Manager role to join our client on an initial 3 month contract. You will join an established academic institution, and take on line-management / mentor responsibilities of a small team, as well as having hands-on technical responsibilities within a Google environment. Client Details Michael Page Technology are partnered with a leading academic organisation that have a proud reputation of educational excellence across the North East. With a userbase comprising of approx. 3,000 students and 1,000 staff based across a multi-site campus, you'll join a thriving organisation that are having a profound impact on local education. Description As the IT Manager, you will take operational ownership of a busy, user-focused technical support function within a sizeable academic environment. You will lead and mentor a team of 4 IT Technicians, ensuring high-quality support across approximately 5 sites and a user base of 4,000, whilst also providing daily direction and prioritisation. The support the team provides spans 1st, 2nd and 3rd Line, and you will act as an escalation point for more complex technical issues. In addition you will ensure SLAs, service quality standards and user satisfaction targets are met, whilst coordinating on-site support schedules and resource allocation across the organisation's 5 locations. This is a hands-on leadership role where you'll combine day-to-day team management with practical technical expertise. The organisation is a predominantly Google Workspace (G Suite) environment, so strong Google ecosystem experience will be a significant advantage. The team supports the adoption, optimisation, and troubleshooting of Google Workspace technologies. The role will be based 5 days per week on-site in the Newcastle Upon Tyne region, so you will be based locally, with your own mode of transport. Profile As the successful candidate for the IT Manager role, you will have the following experience: Proven experience leading or supervising an IT support team, ideally of 3+ reports. A sound understanding of end-user device management, networking fundamentals, and troubleshooting. Experience supporting Google Workspace (Gmail, Drive, Classroom, Admin Console) or willingness to quickly upskill, will be highly desirable. Excellent communication and stakeholder-management skills. Ability to balance hands-on support with team leadership responsibilities. Previous experience within academic or public-sector environments is highly desirable. Job Offer 400 - 500 per day. Inside IR35. Contract length initially for 3 months, with likely extension.
09/12/2025
Contractor
Michael Page Technology are proud to be partnered exclusively to support on the recruitment of an IT Manager role to join our client on an initial 3 month contract. You will join an established academic institution, and take on line-management / mentor responsibilities of a small team, as well as having hands-on technical responsibilities within a Google environment. Client Details Michael Page Technology are partnered with a leading academic organisation that have a proud reputation of educational excellence across the North East. With a userbase comprising of approx. 3,000 students and 1,000 staff based across a multi-site campus, you'll join a thriving organisation that are having a profound impact on local education. Description As the IT Manager, you will take operational ownership of a busy, user-focused technical support function within a sizeable academic environment. You will lead and mentor a team of 4 IT Technicians, ensuring high-quality support across approximately 5 sites and a user base of 4,000, whilst also providing daily direction and prioritisation. The support the team provides spans 1st, 2nd and 3rd Line, and you will act as an escalation point for more complex technical issues. In addition you will ensure SLAs, service quality standards and user satisfaction targets are met, whilst coordinating on-site support schedules and resource allocation across the organisation's 5 locations. This is a hands-on leadership role where you'll combine day-to-day team management with practical technical expertise. The organisation is a predominantly Google Workspace (G Suite) environment, so strong Google ecosystem experience will be a significant advantage. The team supports the adoption, optimisation, and troubleshooting of Google Workspace technologies. The role will be based 5 days per week on-site in the Newcastle Upon Tyne region, so you will be based locally, with your own mode of transport. Profile As the successful candidate for the IT Manager role, you will have the following experience: Proven experience leading or supervising an IT support team, ideally of 3+ reports. A sound understanding of end-user device management, networking fundamentals, and troubleshooting. Experience supporting Google Workspace (Gmail, Drive, Classroom, Admin Console) or willingness to quickly upskill, will be highly desirable. Excellent communication and stakeholder-management skills. Ability to balance hands-on support with team leadership responsibilities. Previous experience within academic or public-sector environments is highly desirable. Job Offer 400 - 500 per day. Inside IR35. Contract length initially for 3 months, with likely extension.
3rd Line Support Engineer Outside IR35 Contract - 275 per day An excellent opportunity has arisen for an experienced 3rd Line Support Engineer in a busy IT Team. Key Responsibilities: Provide 2nd and 3rd line technical support to clients, ensuring exceptional service levels. Troubleshoot and resolve complex technical issues efficiently. Mentor and support 1st and 2nd line engineers to build team capability. Ensure IT systems and networks are compliant with relevant policies. Lead IT infrastructure and network installation projects from design to completion. Provide internal system support and staff training where required. Skills & Experience Required Strong knowledge of Windows Server, Active Directory, and Microsoft Operating Systems. Experience with virtualisation technologies (particularly Hyper-V). Proficiency with cloud technologies, including Office 365 and Azure. Proven experience in server and network installations. Ability to act decisively during IT incidents and emergencies. Excellent communication skills, both verbal and written. Customer-focused approach with a proactive, positive attitude. Able to work both independently and as part of a team, with strong organisational skills.
09/12/2025
Full time
3rd Line Support Engineer Outside IR35 Contract - 275 per day An excellent opportunity has arisen for an experienced 3rd Line Support Engineer in a busy IT Team. Key Responsibilities: Provide 2nd and 3rd line technical support to clients, ensuring exceptional service levels. Troubleshoot and resolve complex technical issues efficiently. Mentor and support 1st and 2nd line engineers to build team capability. Ensure IT systems and networks are compliant with relevant policies. Lead IT infrastructure and network installation projects from design to completion. Provide internal system support and staff training where required. Skills & Experience Required Strong knowledge of Windows Server, Active Directory, and Microsoft Operating Systems. Experience with virtualisation technologies (particularly Hyper-V). Proficiency with cloud technologies, including Office 365 and Azure. Proven experience in server and network installations. Ability to act decisively during IT incidents and emergencies. Excellent communication skills, both verbal and written. Customer-focused approach with a proactive, positive attitude. Able to work both independently and as part of a team, with strong organisational skills.
1st Line Business Central Support Consultant Wolverhampton - Hybrid 3 office /2 home 28,000 - 34,000 We are seeking a 1st Line Business Central Support Consultant to join a growing support team, providing high-quality assistance to customers with their Business Central concerns and challenges. The role involves troubleshooting issues, resolving queries, and recommending effective solutions to meet client needs. The ideal candidate will have experience with providing Microsoft Dynamics 365 Business Central consulting and support, coupled with a passion for delivering excellent customer service. 1st Line Business Central Support Consultant Key Responsibilities: Assist in maintaining the smooth running of the helpdesk by logging cases received by phone, email and via a portal to ensure required information is captured accurately. Identify, analyse, and resolve issues with Business Central, using the available resources and documentation. You should also be able to escalate complex or unresolved issues to a Team leader. Ensuring incidents and requests are resolved within set SLAs. Contribute to the creation and update of Knowledge Base articles. 1st Line Business Central Support Consultant Key Skills and Experience: Ideally a minimum of 1 year experience working with Business Central in either consulting, support or as a Key/Super user for an end user. Proven experience in implementation or support of ERP Systems, preferably Microsoft Dynamics 365 Business Central or Dynamics NAV. Ability to work effectively in a team environment. Exceptional customer service, communication and interpersonal skills, both written and verbal. Proven track record of managing escalations from customers and delivering resolutions. Excellent communication skills. Time Management, Prioritisation and Working under Pressure. If this role is of interest, please contact James Aust for more information. By sending your CV in response to this advert, you are giving us consent to contact you to discuss your application as per our privacy policy statement. If you do not hear from us within 7 days, please assume your application has been unsuccessful and your records will be deleted from our system. Our full Privacy Policy can be found on the Anderson Scott website.
08/12/2025
Full time
1st Line Business Central Support Consultant Wolverhampton - Hybrid 3 office /2 home 28,000 - 34,000 We are seeking a 1st Line Business Central Support Consultant to join a growing support team, providing high-quality assistance to customers with their Business Central concerns and challenges. The role involves troubleshooting issues, resolving queries, and recommending effective solutions to meet client needs. The ideal candidate will have experience with providing Microsoft Dynamics 365 Business Central consulting and support, coupled with a passion for delivering excellent customer service. 1st Line Business Central Support Consultant Key Responsibilities: Assist in maintaining the smooth running of the helpdesk by logging cases received by phone, email and via a portal to ensure required information is captured accurately. Identify, analyse, and resolve issues with Business Central, using the available resources and documentation. You should also be able to escalate complex or unresolved issues to a Team leader. Ensuring incidents and requests are resolved within set SLAs. Contribute to the creation and update of Knowledge Base articles. 1st Line Business Central Support Consultant Key Skills and Experience: Ideally a minimum of 1 year experience working with Business Central in either consulting, support or as a Key/Super user for an end user. Proven experience in implementation or support of ERP Systems, preferably Microsoft Dynamics 365 Business Central or Dynamics NAV. Ability to work effectively in a team environment. Exceptional customer service, communication and interpersonal skills, both written and verbal. Proven track record of managing escalations from customers and delivering resolutions. Excellent communication skills. Time Management, Prioritisation and Working under Pressure. If this role is of interest, please contact James Aust for more information. By sending your CV in response to this advert, you are giving us consent to contact you to discuss your application as per our privacy policy statement. If you do not hear from us within 7 days, please assume your application has been unsuccessful and your records will be deleted from our system. Our full Privacy Policy can be found on the Anderson Scott website.
VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. We are recruiting for an ICT Field Support Engineer to support our 4,000 users across 120+ sites. This highly mobile role offers variety, challenge, and the chance to be a vital part of a collaborative ICT team. Please note this is a site based role, based out of our Hoddesdon office with travel to our sites About our role Delivering 1st & 2nd line technical support-on-site and remotely Troubleshooting hardware and software issues across desktops, laptops, mobile devices, and more Supporting network connectivity, VPN access, and wireless configurations Installing and configuring systems and applications to company standards Managing user accounts and permissions in Active Directory Maintaining accurate IT asset records and assisting with deployments Creating documentation and sharing knowledge across the ICT team Providing exceptional customer service with a friendly, "can-do" attitude About you A Level education or equivalent and demonstrable commercial networking experience Experience of site set up, hardware repairs and troubleshooting Strong demonstrable technical skills in Microsoft Office 365 and Windows 10/11 Experience supporting WAN environments and configuring mobile devices Hands-on knowledge of Active Directory and hardware provisioning (Autopilot) A proactive, self starter, and customer-focused mindset If your past experience doesn't match perfectly with every requirement of the job Why work with us? VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That's what our business is about, that's how our people find satisfaction in their jobs. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
08/12/2025
Full time
VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. We are recruiting for an ICT Field Support Engineer to support our 4,000 users across 120+ sites. This highly mobile role offers variety, challenge, and the chance to be a vital part of a collaborative ICT team. Please note this is a site based role, based out of our Hoddesdon office with travel to our sites About our role Delivering 1st & 2nd line technical support-on-site and remotely Troubleshooting hardware and software issues across desktops, laptops, mobile devices, and more Supporting network connectivity, VPN access, and wireless configurations Installing and configuring systems and applications to company standards Managing user accounts and permissions in Active Directory Maintaining accurate IT asset records and assisting with deployments Creating documentation and sharing knowledge across the ICT team Providing exceptional customer service with a friendly, "can-do" attitude About you A Level education or equivalent and demonstrable commercial networking experience Experience of site set up, hardware repairs and troubleshooting Strong demonstrable technical skills in Microsoft Office 365 and Windows 10/11 Experience supporting WAN environments and configuring mobile devices Hands-on knowledge of Active Directory and hardware provisioning (Autopilot) A proactive, self starter, and customer-focused mindset If your past experience doesn't match perfectly with every requirement of the job Why work with us? VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That's what our business is about, that's how our people find satisfaction in their jobs. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
IT Support Technician Exeter, Devon Up to c£25,000 per year 25 days holiday plus bank holidays, Pension, Life Insurance, Medical etc. Skills and Experience: 1+ years' experience in a similar helpdesk or IT environment within a 1st Line role is essential Strong Windows Server experience (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync) along with knowledge of Windows Desktop 10/11 Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Experience of working within an ITIL environment would be valuable Technical qualifications such as CompTIA+, Network + would be advantageous Experience within a Law Firm or similar area desirable but not essential Excellent customer service skills focused on providing your colleagues with first-class support NB: A full driving licence is essential (access to a vehicle is not required, but beneficial) The Opportunity: My client is a leading and locally respected professional services company that are currently looking for an IT Support Technician to join their team based in Exeter, Devon. This newly created opportunity would suit someone who is proactive and loves what they do, so must have a passion for IT and an ability to work under pressure and manage multiple projects. You will be providing first-line technical support and dealing with helpdesk tickets and troubleshooting issues, assisting with the roll-out of new hardware and software. Additionally, you will assist the IT team in providing end-user IT training and other related tasks to help ensure the client's IT systems run smoothly; as well as assisting the IT Network Manager and the Head of IT with project work, including the management and administration of the firm's in-house software and database systems. Applications: Please contact John Noonan here at ISR to learn more about our exciting client based in Devon and their ongoing growth plans?
08/12/2025
Full time
IT Support Technician Exeter, Devon Up to c£25,000 per year 25 days holiday plus bank holidays, Pension, Life Insurance, Medical etc. Skills and Experience: 1+ years' experience in a similar helpdesk or IT environment within a 1st Line role is essential Strong Windows Server experience (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync) along with knowledge of Windows Desktop 10/11 Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Experience of working within an ITIL environment would be valuable Technical qualifications such as CompTIA+, Network + would be advantageous Experience within a Law Firm or similar area desirable but not essential Excellent customer service skills focused on providing your colleagues with first-class support NB: A full driving licence is essential (access to a vehicle is not required, but beneficial) The Opportunity: My client is a leading and locally respected professional services company that are currently looking for an IT Support Technician to join their team based in Exeter, Devon. This newly created opportunity would suit someone who is proactive and loves what they do, so must have a passion for IT and an ability to work under pressure and manage multiple projects. You will be providing first-line technical support and dealing with helpdesk tickets and troubleshooting issues, assisting with the roll-out of new hardware and software. Additionally, you will assist the IT team in providing end-user IT training and other related tasks to help ensure the client's IT systems run smoothly; as well as assisting the IT Network Manager and the Head of IT with project work, including the management and administration of the firm's in-house software and database systems. Applications: Please contact John Noonan here at ISR to learn more about our exciting client based in Devon and their ongoing growth plans?
1st Line Support Helpdesk Analyst Paddock Wood 25k - 30k DOE Do you have experience of working in a MSP? Are you looking to advance your career in IT? Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP? Looking for a company to invest in your Training? Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude. As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Working hours are 8.30am to 17:30 This is a fun and rewarding environment where people are looked after and enabled to reach their full potential Duties Provide Remote/Onsite 1st Line support to clients relating to their core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory First point of contact for support calls Installation work of core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good problem solving skills 1st Line level Experience with most of our core technologies: Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory Benefits 25 days holiday Your Birthday as a bonus annual leave day Annual Staff Bonus Pension scheme 2 weeks of dedicated training days Service Desk gamification rewards Free onsite parking Ride2work Scheme Fully airconditioned offices Onsite Games Room Dress down Fridays Unlimited free fruit and soft drinks. Beans to cup coffee machine Company paid quarterly social events New client introduction bonus New staff introduction bonus Regular anonymous pulse surveys to help us help you PerkBox discounts and offers Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.
08/12/2025
Full time
1st Line Support Helpdesk Analyst Paddock Wood 25k - 30k DOE Do you have experience of working in a MSP? Are you looking to advance your career in IT? Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP? Looking for a company to invest in your Training? Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude. As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Working hours are 8.30am to 17:30 This is a fun and rewarding environment where people are looked after and enabled to reach their full potential Duties Provide Remote/Onsite 1st Line support to clients relating to their core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory First point of contact for support calls Installation work of core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good problem solving skills 1st Line level Experience with most of our core technologies: Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory Benefits 25 days holiday Your Birthday as a bonus annual leave day Annual Staff Bonus Pension scheme 2 weeks of dedicated training days Service Desk gamification rewards Free onsite parking Ride2work Scheme Fully airconditioned offices Onsite Games Room Dress down Fridays Unlimited free fruit and soft drinks. Beans to cup coffee machine Company paid quarterly social events New client introduction bonus New staff introduction bonus Regular anonymous pulse surveys to help us help you PerkBox discounts and offers Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.
2nd Line Support Engineer - EUC, Microsoft & Networking Location: LONDON 3 or 4 days on site due to nature of role Type: Full-Time Permanent Industry: IT Are you passionate about solving technical challenges and supporting cutting-edge software solutions? Join our growing team as a 2nd Line Support Engineer , where you'll play a key role in maintaining and enhancing the performance of our software systems across Europe. About Us We're a leading provider of software solutions, helping cities and private operators streamline mobility and improve user experience. Our technology integrates cloud-based platforms, mobile apps, and IoT devices to deliver smarter AT driven software Your Role As a 2nd Line Support Engineer, you'll be the technical backbone of our support operations, handling escalations from 1st line teams and working closely with engineering to resolve complex issues. Key Responsibilities: Provide 2nd line technical support across EUC (End User Computing), Microsoft technologies (Windows 10/11, M365, Azure), and networking (TCP/IP, DNS, DHCP, LAN/WAN). Troubleshoot and resolve incidents related to including integrations with hardware and cloud services. Collaborate with development and infrastructure teams to identify root causes and implement long-term fixes. Maintain documentation and contribute to knowledge base articles to support continuous improvement. Support onboarding and configuration of new customer environments. Ensure compliance with ITIL processes and SLAs. What We're Looking For: Proven experience in a 2nd line support or IT operations role. Strong knowledge of Microsoft technologies: Windows OS, Active Directory, M365, Azure. Solid understanding of networking fundamentals: routing, switching, firewalls, VPNs. Experience with EUC tools and remote support platforms. Excellent problem-solving skills and customer service mindset. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
06/12/2025
Full time
2nd Line Support Engineer - EUC, Microsoft & Networking Location: LONDON 3 or 4 days on site due to nature of role Type: Full-Time Permanent Industry: IT Are you passionate about solving technical challenges and supporting cutting-edge software solutions? Join our growing team as a 2nd Line Support Engineer , where you'll play a key role in maintaining and enhancing the performance of our software systems across Europe. About Us We're a leading provider of software solutions, helping cities and private operators streamline mobility and improve user experience. Our technology integrates cloud-based platforms, mobile apps, and IoT devices to deliver smarter AT driven software Your Role As a 2nd Line Support Engineer, you'll be the technical backbone of our support operations, handling escalations from 1st line teams and working closely with engineering to resolve complex issues. Key Responsibilities: Provide 2nd line technical support across EUC (End User Computing), Microsoft technologies (Windows 10/11, M365, Azure), and networking (TCP/IP, DNS, DHCP, LAN/WAN). Troubleshoot and resolve incidents related to including integrations with hardware and cloud services. Collaborate with development and infrastructure teams to identify root causes and implement long-term fixes. Maintain documentation and contribute to knowledge base articles to support continuous improvement. Support onboarding and configuration of new customer environments. Ensure compliance with ITIL processes and SLAs. What We're Looking For: Proven experience in a 2nd line support or IT operations role. Strong knowledge of Microsoft technologies: Windows OS, Active Directory, M365, Azure. Solid understanding of networking fundamentals: routing, switching, firewalls, VPNs. Experience with EUC tools and remote support platforms. Excellent problem-solving skills and customer service mindset. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
The opportunity: An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)
05/12/2025
Full time
The opportunity: An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)
An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)
05/12/2025
Full time
An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)
1st Line Support Helpdesk Analyst Paddock Wood 25k - 30k DOE Do you have experience of working in a MSP? Are you looking to advance your career in IT? Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP? Looking for a company to invest in your Training? Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude. As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Working hours are 8.30am to 17:30 This is a fun and rewarding environment where people are looked after and enabled to reach their full potential Duties Provide Remote/Onsite 1st Line support to clients relating to their core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory First point of contact for support calls Installation work of core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good problem solving skills 1st Line level Experience with most of our core technologies: Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory Benefits 25 days holiday Your Birthday as a bonus annual leave day Annual Staff Bonus Pension scheme 2 weeks of dedicated training days Service Desk gamification rewards Free onsite parking Ride2work Scheme Fully airconditioned offices Onsite Games Room Dress down Fridays Unlimited free fruit and soft drinks. Beans to cup coffee machine Company paid quarterly social events New client introduction bonus New staff introduction bonus Regular anonymous pulse surveys to help us help you PerkBox discounts and offers Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.
05/12/2025
Full time
1st Line Support Helpdesk Analyst Paddock Wood 25k - 30k DOE Do you have experience of working in a MSP? Are you looking to advance your career in IT? Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP? Looking for a company to invest in your Training? Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude. As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Working hours are 8.30am to 17:30 This is a fun and rewarding environment where people are looked after and enabled to reach their full potential Duties Provide Remote/Onsite 1st Line support to clients relating to their core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory First point of contact for support calls Installation work of core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good problem solving skills 1st Line level Experience with most of our core technologies: Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory Benefits 25 days holiday Your Birthday as a bonus annual leave day Annual Staff Bonus Pension scheme 2 weeks of dedicated training days Service Desk gamification rewards Free onsite parking Ride2work Scheme Fully airconditioned offices Onsite Games Room Dress down Fridays Unlimited free fruit and soft drinks. Beans to cup coffee machine Company paid quarterly social events New client introduction bonus New staff introduction bonus Regular anonymous pulse surveys to help us help you PerkBox discounts and offers Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.
We are currently urgently recruiting for the attached opportunity below. To show your interest simply reply to this email and we'll arrange a good time to speak with you. They are a global business based in Sheffield that offer a great chance to secure long term employment with a true global organisation. Job description: Benefits: Salary negotiable 25 days holidays (plus stats) + 4% Pension + Life x 3 + Free Parking Cycle Scheme + EAP + Enhanced Family Benefits The opportunity: An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)
05/12/2025
Full time
We are currently urgently recruiting for the attached opportunity below. To show your interest simply reply to this email and we'll arrange a good time to speak with you. They are a global business based in Sheffield that offer a great chance to secure long term employment with a true global organisation. Job description: Benefits: Salary negotiable 25 days holidays (plus stats) + 4% Pension + Life x 3 + Free Parking Cycle Scheme + EAP + Enhanced Family Benefits The opportunity: An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)
About The Role Deadline for applications: 11:59pm on 31st October 2025 Were looking for a Principal Software Engineer to shape the technical direction of high-profile projects and lead the delivery of modern, scalable software. We use technology to create impactful, human-centred solutions that make a difference to users and organisations. We believe great engineering happens when teams collaborate, learn, and build with purpose. Youll provide hands-on technical leadership, working closely with senior stakeholders, mentoring engineers across multiple teams, and line managing a small group of engineers while helping shape our approach to software delivery, architecture, and engineering culture. Responsibilities Lead the design and development of advanced software solutions, ensuring high standards of quality, security and scalability. Set the technical direction for projects and influence the wider technology strategy. Provide line management for a group of engineers (typically up to six), supporting their career progression and ensuring theyre set up for success. Provide technical leadership and coaching, fostering a culture of excellence, collaboration and continuous learning. Collaborate with senior stakeholders to translate complex business problems into elegant, robust solutions. Champion modern engineering practices including CI/CD, test automation and infrastructure as code. Foster a DevOps culture that enables teams to build, deploy and run their services confidently through automation and continuous delivery. Drive the evaluation and adoption of emerging technologies to improve how we deliver software. Lead technical due diligence during project scoping, bids and new opportunities. Represent the engineering function in strategic discussions, influencing our technology roadmap. Anticipate and manage project risks, helping teams navigate complex technical challenges. About YouProfessional knowledge and experience Essential Extensive experience in software engineering, with a focus on large-scale, complex systems. Polyglot engineer comfortable working across multiple languages and frameworks (weve used Python, Java, Kotlin, Node.js, C#, JavaScript, Express, React andNext.jsto name a few). Passion for learning new technologies and helping others do the same. Proven track record of leading software architecture design and strategic technology initiatives. Strong expertise in cloud platforms, microservices and modern software development practices. Experience with direct line management and mentoring junior to senior engineers. Excellent communication skills. Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders. Desirable Experience working in a consultancy environment, managing client relationships at a senior level. Experience delivering government or public sector projects. Eligible for (or holding) SC security clearance Knowledge of AI, machine learning, or other emerging technologies relevant to software engineering. Experience promoting knowledge sharing. This might be through mentoring, blogs, talks, or internal communities. Behaviours and PACT values Purpose:Be values-driven, recognising that our client's needs are paramount. Approach client engagements with professionalism and creativity, balancing commercial and operational needs. Accountability:Be accountable for delivering your part of a project on time and under budget and working well with other leaders. Lead by example, promoting a culture where quality and client experience are foremost. Craft:Balance multiple priorities while leading high-performing teams. Navigate ambiguity and set the technical direction and approach to support positive outcomes. Togetherness:Collaborate effectively with others across TPXimpact. Build strong relationships with colleagues and clients. About UsPeople-Powered Transformation We're a purpose driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, were creating sustainable solutions ready for an ever-evolving world. At the heart of TPXimpact, were collaborative and empathetic. Were a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. Thats why we believe in people-powered transformation. Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting. Benefits Include: 30 days holiday + bank holidays 2 volunteer days for causes that you are passionate about Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave Life assurance Employer pension contribution of 5% Health cash plan Personal learning and development budget Employee Assistance Programme Access to equity in the business through a Share Incentive Plan Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme Financial advice Health assessments About TPXimpact - Digital Transformation We drive fundamental change in approaches to product and service development, delivery and technology. Our agile, multidisciplinary teams use technology, design and data to deliver better results, improving outcomes for individuals, organisations and communities. By working in the open, in partnership with our clients, we not only transform their systems and services but also build the capability of their teams, so work can continue without us in the longer term. Our focus is sustainable change, always delivered with positive impact. Were an inclusive employer, and we care about diversity in our teams. Let us know in your application if you have accessibility requirements during the interview. JBRP1_UKTJ
04/12/2025
Full time
About The Role Deadline for applications: 11:59pm on 31st October 2025 Were looking for a Principal Software Engineer to shape the technical direction of high-profile projects and lead the delivery of modern, scalable software. We use technology to create impactful, human-centred solutions that make a difference to users and organisations. We believe great engineering happens when teams collaborate, learn, and build with purpose. Youll provide hands-on technical leadership, working closely with senior stakeholders, mentoring engineers across multiple teams, and line managing a small group of engineers while helping shape our approach to software delivery, architecture, and engineering culture. Responsibilities Lead the design and development of advanced software solutions, ensuring high standards of quality, security and scalability. Set the technical direction for projects and influence the wider technology strategy. Provide line management for a group of engineers (typically up to six), supporting their career progression and ensuring theyre set up for success. Provide technical leadership and coaching, fostering a culture of excellence, collaboration and continuous learning. Collaborate with senior stakeholders to translate complex business problems into elegant, robust solutions. Champion modern engineering practices including CI/CD, test automation and infrastructure as code. Foster a DevOps culture that enables teams to build, deploy and run their services confidently through automation and continuous delivery. Drive the evaluation and adoption of emerging technologies to improve how we deliver software. Lead technical due diligence during project scoping, bids and new opportunities. Represent the engineering function in strategic discussions, influencing our technology roadmap. Anticipate and manage project risks, helping teams navigate complex technical challenges. About YouProfessional knowledge and experience Essential Extensive experience in software engineering, with a focus on large-scale, complex systems. Polyglot engineer comfortable working across multiple languages and frameworks (weve used Python, Java, Kotlin, Node.js, C#, JavaScript, Express, React andNext.jsto name a few). Passion for learning new technologies and helping others do the same. Proven track record of leading software architecture design and strategic technology initiatives. Strong expertise in cloud platforms, microservices and modern software development practices. Experience with direct line management and mentoring junior to senior engineers. Excellent communication skills. Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders. Desirable Experience working in a consultancy environment, managing client relationships at a senior level. Experience delivering government or public sector projects. Eligible for (or holding) SC security clearance Knowledge of AI, machine learning, or other emerging technologies relevant to software engineering. Experience promoting knowledge sharing. This might be through mentoring, blogs, talks, or internal communities. Behaviours and PACT values Purpose:Be values-driven, recognising that our client's needs are paramount. Approach client engagements with professionalism and creativity, balancing commercial and operational needs. Accountability:Be accountable for delivering your part of a project on time and under budget and working well with other leaders. Lead by example, promoting a culture where quality and client experience are foremost. Craft:Balance multiple priorities while leading high-performing teams. Navigate ambiguity and set the technical direction and approach to support positive outcomes. Togetherness:Collaborate effectively with others across TPXimpact. Build strong relationships with colleagues and clients. About UsPeople-Powered Transformation We're a purpose driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, were creating sustainable solutions ready for an ever-evolving world. At the heart of TPXimpact, were collaborative and empathetic. Were a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. Thats why we believe in people-powered transformation. Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting. Benefits Include: 30 days holiday + bank holidays 2 volunteer days for causes that you are passionate about Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave Life assurance Employer pension contribution of 5% Health cash plan Personal learning and development budget Employee Assistance Programme Access to equity in the business through a Share Incentive Plan Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme Financial advice Health assessments About TPXimpact - Digital Transformation We drive fundamental change in approaches to product and service development, delivery and technology. Our agile, multidisciplinary teams use technology, design and data to deliver better results, improving outcomes for individuals, organisations and communities. By working in the open, in partnership with our clients, we not only transform their systems and services but also build the capability of their teams, so work can continue without us in the longer term. Our focus is sustainable change, always delivered with positive impact. Were an inclusive employer, and we care about diversity in our teams. Let us know in your application if you have accessibility requirements during the interview. JBRP1_UKTJ
