We are looking for an IT and Data Protection Administrator to join our growing IT team. This is an exciting opportunity to play a key role in supporting the organisation's IT services and data protection activities, ensuring colleagues receive efficient, high-quality support while contributing to the ongoing development of our IT infrastructure. We are looking for someone with a solid, demonstrable educational background, together with strong IT, communication, and organisational skills. You will have a good understanding of general IT hardware and software, or a genuine willingness to develop your knowledge and learn new technologies. Experience working in a fast-paced administrative or office environment is desirable, along with the ability to remain organised and manage competing priorities effectively. Please be aware that Cobalt is not able to sponsor non-EU/EEA Tier 2 applications. Main duties of the job In this role, you will monitor and manage the IT support queue, allocating, prioritising, and progressing support requests through to resolution. You will provide first-line IT support to users, resolving issues where possible and escalating more complex queries when appropriate. You will provide administrative support for a range of IT projects, contributing to the implementation and continuous improvement of our systems and infrastructure. You will also create and maintain clear, accurate documentation, including user guides, system configurations, and troubleshooting resources to support knowledge sharing and operational efficiency. The role includes producing reports on system performance, project progress, and security testing, as well as liaising with third-party suppliers, service providers, and internal stakeholders to coordinate support requests, software and hardware orders, licence renewals, and service delivery. In addition, you will support the organisation's data protection function by assisting with routine compliance activities, maintaining accurate records, and undertaking administrative tasks that help ensure compliance with data protection legislation and best practice. About us At Cobalt Medical Charity we pioneer innovation in medical imaging diagnosis by investing in equipment, integrated research and education to improve outcomes for patients now and in the future. Each year we provide diagnostic imaging for over 140,000 patients at our imaging centres and on mobile scanners located across the UK. Our Charity is the leading provider of ultra-low dose CT lung cancer screening services in the UK, working in partnership with the NHS. I CARE our values - our culture - our purpose Patient care is at the heart of all we do. We carefully select people who can show us how they share these same values and can contribute to a culture of respect, diversity, vision and a commitment to continuous learning and development. About the benefits and rewards Company salary sacrifice pension scheme 27 days holiday plus public holidays rising with service Life assurance cover at 4 x annual salary Support for professional and personal wellbeing Employee benefits programme Complementary healthcare scheme Service recognition Job responsibilities Job Title: IT and Data Protection Administrator Main Place of Work: Linton House, Thirlestaine Road, Cheltenham Responsible to: IT Network Manager Job Purpose: To work as a member of the IT Team, proactively supporting the organisation. To provide administrative support to IT projects. To assist in the development of the IT infrastructure. To support the data protection function. Line management There is no line management responsibility associated with this role. Key Relationships Cobalt staff, IT Department and liaison with IT supplier helpdesks and management. Key areas of responsibility will include: Operational Duties IT administration Monitor the support queue, ticket allocation, prioritisation, and management through to completion. Support: With guidance, provide 1st line IT support to our user base and escalate issues appropriately. Documentation: Create and maintain clear IT documentation, including user manuals, system configurations, and troubleshooting guides to ensure efficient operations and knowledge sharing within the team. IT Processes: Document and maintain IT processes to share knowledge and improve consistency, validate guides and ensure documents are accurate and up to date. Reporting: Produce reports on system performance, project updates and security testing. Asset management: To maintain the device inventory, software inventory and audits, ensure secure disposal and record keeping. Coordinate with 3rd parties, service providers, vendors, and internal teams to track orders, renewals, and support tickets. Change control: Monitor the new software request form, new user form, user access requests & permissions changes, external access requests (VPNs etc.). All must be documented and authorised as appropriate. Data protection Support the data protection function with data protection tasks and routine compliance checks. Assist in monitoring compliance with security policies and reporting any issues or risks. Help manage the central register of data processing activities, ensuring information is accurate and up to date. Track subject access requests and ensure they are handled within required timelines. Management of Resources To assist with monitoring of supplies. To assist with monitoring of system capacities, licensing, renewals etc. Teamwork This will involve: To work collaboratively with other departments within Cobalt. Taking an active part in team meetings. Champion the professional integrity of the organisation. Adhere to corporate policy and procedure. Advise and mentor staff members, particularly junior staff members. Confidentiality Under no circumstances either during or after the end of your employment (however it is terminated) may you divulge to any unauthorised person confidential information relating to the Charity. This includes, but is not limited to, information covering patients, individual staff records, industrial relations, financial affairs, contract terms and prices or business forecasts. Data Protection If required to do so, to obtain, process and/or use information held on computer or other IT system in a fair and lawful way. To hold data only for specific registered purpose and not use or disclose it in any way incompatible with such purpose. To disclose data only to authorised persons or organisations as instructed. DBS Disclosure All appointments are subject to a satisfactory initial DBS check by the Disclosure and Baring Service and satisfactory repeat checks, carried out in line with the policy in force at the time. Failure to disclose any convictions or cautions may result in the withdrawal of the post or termination of contract. Equality and Diversity It is the responsibility of all employees to support the Charitys vision of promoting a positive approach to diversity and equality of opportunity, to eliminate discrimination and disadvantage in service delivery and employment, and to manage, support or comply through the implementation of Equality & Diversity Strategies and Policies. Health & Safety In addition to any responsibilities specified within your job description above, it is your duty to: Take reasonable care of the health and safety of yourself and of the other people who may be affected by actions and omissions at work. Co operate with the employer in ensuring that all statutory and other requirements are complied with. Infection Control Make themselves aware of their responsibilities for infection prevention and control. Co operate with the employer in ensuring that all infection prevention and control policies and procedures are complied with. Conduct hand hygiene in accordance with Cobalt policy, challenging those around you who do not. Information Governance You should be aware of all information governance policies and procedures, in order to ensure necessary safeguards are upheld for the appropriate use of patient and personal information. Personal Development You are required to participate in the organisations annual appraisal scheme. The end of year appraisal will include a personal development review where progress made over the last year is discussed and agreed. Focus on the following years departmental and personal objectives will be identified, discussed and agreed. You are expected to maintain competency, learning new techniques and technology as required and retain records of continuing professional development (CPD) to ensure continuity of membership to your professional organisation. All staff are encouraged to participate in training/activities that will help develop their wider skills and assist them in managing their personal welfare and be attentive to the welfare of colleagues. Completion of Cobalt Healths mandatory training programme. The Environment and EMS Cobalt is committed to protecting the local and global environment and supporting the development of the concept of sustainable healthcare . click apply for full job details
20/07/2026
Full time
We are looking for an IT and Data Protection Administrator to join our growing IT team. This is an exciting opportunity to play a key role in supporting the organisation's IT services and data protection activities, ensuring colleagues receive efficient, high-quality support while contributing to the ongoing development of our IT infrastructure. We are looking for someone with a solid, demonstrable educational background, together with strong IT, communication, and organisational skills. You will have a good understanding of general IT hardware and software, or a genuine willingness to develop your knowledge and learn new technologies. Experience working in a fast-paced administrative or office environment is desirable, along with the ability to remain organised and manage competing priorities effectively. Please be aware that Cobalt is not able to sponsor non-EU/EEA Tier 2 applications. Main duties of the job In this role, you will monitor and manage the IT support queue, allocating, prioritising, and progressing support requests through to resolution. You will provide first-line IT support to users, resolving issues where possible and escalating more complex queries when appropriate. You will provide administrative support for a range of IT projects, contributing to the implementation and continuous improvement of our systems and infrastructure. You will also create and maintain clear, accurate documentation, including user guides, system configurations, and troubleshooting resources to support knowledge sharing and operational efficiency. The role includes producing reports on system performance, project progress, and security testing, as well as liaising with third-party suppliers, service providers, and internal stakeholders to coordinate support requests, software and hardware orders, licence renewals, and service delivery. In addition, you will support the organisation's data protection function by assisting with routine compliance activities, maintaining accurate records, and undertaking administrative tasks that help ensure compliance with data protection legislation and best practice. About us At Cobalt Medical Charity we pioneer innovation in medical imaging diagnosis by investing in equipment, integrated research and education to improve outcomes for patients now and in the future. Each year we provide diagnostic imaging for over 140,000 patients at our imaging centres and on mobile scanners located across the UK. Our Charity is the leading provider of ultra-low dose CT lung cancer screening services in the UK, working in partnership with the NHS. I CARE our values - our culture - our purpose Patient care is at the heart of all we do. We carefully select people who can show us how they share these same values and can contribute to a culture of respect, diversity, vision and a commitment to continuous learning and development. About the benefits and rewards Company salary sacrifice pension scheme 27 days holiday plus public holidays rising with service Life assurance cover at 4 x annual salary Support for professional and personal wellbeing Employee benefits programme Complementary healthcare scheme Service recognition Job responsibilities Job Title: IT and Data Protection Administrator Main Place of Work: Linton House, Thirlestaine Road, Cheltenham Responsible to: IT Network Manager Job Purpose: To work as a member of the IT Team, proactively supporting the organisation. To provide administrative support to IT projects. To assist in the development of the IT infrastructure. To support the data protection function. Line management There is no line management responsibility associated with this role. Key Relationships Cobalt staff, IT Department and liaison with IT supplier helpdesks and management. Key areas of responsibility will include: Operational Duties IT administration Monitor the support queue, ticket allocation, prioritisation, and management through to completion. Support: With guidance, provide 1st line IT support to our user base and escalate issues appropriately. Documentation: Create and maintain clear IT documentation, including user manuals, system configurations, and troubleshooting guides to ensure efficient operations and knowledge sharing within the team. IT Processes: Document and maintain IT processes to share knowledge and improve consistency, validate guides and ensure documents are accurate and up to date. Reporting: Produce reports on system performance, project updates and security testing. Asset management: To maintain the device inventory, software inventory and audits, ensure secure disposal and record keeping. Coordinate with 3rd parties, service providers, vendors, and internal teams to track orders, renewals, and support tickets. Change control: Monitor the new software request form, new user form, user access requests & permissions changes, external access requests (VPNs etc.). All must be documented and authorised as appropriate. Data protection Support the data protection function with data protection tasks and routine compliance checks. Assist in monitoring compliance with security policies and reporting any issues or risks. Help manage the central register of data processing activities, ensuring information is accurate and up to date. Track subject access requests and ensure they are handled within required timelines. Management of Resources To assist with monitoring of supplies. To assist with monitoring of system capacities, licensing, renewals etc. Teamwork This will involve: To work collaboratively with other departments within Cobalt. Taking an active part in team meetings. Champion the professional integrity of the organisation. Adhere to corporate policy and procedure. Advise and mentor staff members, particularly junior staff members. Confidentiality Under no circumstances either during or after the end of your employment (however it is terminated) may you divulge to any unauthorised person confidential information relating to the Charity. This includes, but is not limited to, information covering patients, individual staff records, industrial relations, financial affairs, contract terms and prices or business forecasts. Data Protection If required to do so, to obtain, process and/or use information held on computer or other IT system in a fair and lawful way. To hold data only for specific registered purpose and not use or disclose it in any way incompatible with such purpose. To disclose data only to authorised persons or organisations as instructed. DBS Disclosure All appointments are subject to a satisfactory initial DBS check by the Disclosure and Baring Service and satisfactory repeat checks, carried out in line with the policy in force at the time. Failure to disclose any convictions or cautions may result in the withdrawal of the post or termination of contract. Equality and Diversity It is the responsibility of all employees to support the Charitys vision of promoting a positive approach to diversity and equality of opportunity, to eliminate discrimination and disadvantage in service delivery and employment, and to manage, support or comply through the implementation of Equality & Diversity Strategies and Policies. Health & Safety In addition to any responsibilities specified within your job description above, it is your duty to: Take reasonable care of the health and safety of yourself and of the other people who may be affected by actions and omissions at work. Co operate with the employer in ensuring that all statutory and other requirements are complied with. Infection Control Make themselves aware of their responsibilities for infection prevention and control. Co operate with the employer in ensuring that all infection prevention and control policies and procedures are complied with. Conduct hand hygiene in accordance with Cobalt policy, challenging those around you who do not. Information Governance You should be aware of all information governance policies and procedures, in order to ensure necessary safeguards are upheld for the appropriate use of patient and personal information. Personal Development You are required to participate in the organisations annual appraisal scheme. The end of year appraisal will include a personal development review where progress made over the last year is discussed and agreed. Focus on the following years departmental and personal objectives will be identified, discussed and agreed. You are expected to maintain competency, learning new techniques and technology as required and retain records of continuing professional development (CPD) to ensure continuity of membership to your professional organisation. All staff are encouraged to participate in training/activities that will help develop their wider skills and assist them in managing their personal welfare and be attentive to the welfare of colleagues. Completion of Cobalt Healths mandatory training programme. The Environment and EMS Cobalt is committed to protecting the local and global environment and supporting the development of the concept of sustainable healthcare . click apply for full job details
Job Title: IT Second Line Technician Reports to: IT Helpdesk Manager Salary: Up to £30,000 dependent on experience Hours: 40 hours per week (Monday to Friday) Location: Bournemouth Are you an experienced IT professional who enjoys solving technical challenges, supporting users, and making a real difference to the day-to-day running of a business? Do you thrive on troubleshooting complex issues, improving systems, and sharing your knowledge with others? If so, this could be the perfect next step in your IT career. At Protect Line, we're more than just a life insurance broker - we're a people first business powered by technology. As our IT Second Line Technician, you'll play a vital role in ensuring our colleagues have the tools, systems and support they need to deliver exceptional outcomes for our customers every day. Working as part of our busy IT team, you'll take ownership of escalated technical issues, support our cloud and on premise infrastructure, contribute to exciting technology projects, and help drive continuous improvements across the business. We're looking for someone who is proactive, adaptable and comfortable balancing multiple priorities while taking a hands on approach to solving problems. Investing in Our People to Protect Yours At Protect Line, we believe that investing in every employee provides a platform for opportunity and growth. Helping people become the best version of themselves is key to delivering an exceptional service that stands out for its authentic care and trust. We view protection as a promise for the future, focusing on keeping our promises, so you can keep yours. Our Values Care, Collaborate, Dare, and Deliver aren't just words on a wall-they guide our actions, define how we interact with each other, and shape the way we serve our customers. As an IT Second Line Technician, you will be: Acting as the primary escalation point for technical incidents and service requests from our 1st Line Support team. Diagnosing and resolving complex hardware, software, networking and cloud based issues across the business. Taking ownership of support tickets through to resolution, ensuring excellent communication and adherence to service levels. Managing and supporting Microsoft 365 environments, including Exchange Online, SharePoint, OneDrive, Teams, licensing and security settings. Administering Active Directory, Entra and identity management systems to ensure secure and efficient user access. Supporting user lifecycle processes, including onboarding, internal moves and offboarding. Assisting with the management of business critical systems, including CRM platforms and telephony solutions. Supporting endpoint management, device deployments, patching and IT asset management. Helping strengthen our security posture through the implementation and monitoring of security controls such as MFA, Conditional Access and endpoint protection. Creating technical documentation and knowledge articles while supporting the development of 1st Line colleagues. Participating in IT projects including upgrades, migrations, rollouts and continuous improvement initiatives. Provisioning, configuring and maintaining laptops, desktops, peripherals and wider office technology. What Makes You Shine: Solid experience in an IT support environment, including experience operating at 2nd Line level or equivalent. Strong knowledge of Microsoft Windows 10/11 and Windows Server environments. Hands on experience administering Microsoft 365, including Exchange Online, SharePoint, OneDrive, Teams and licensing. Experience working with Active Directory and/or Microsoft Entra. Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, VLANs and wireless networking. Strong troubleshooting skills across hardware, software, connectivity and user access issues. Experience working within ticketing systems and SLA driven support environments. Excellent communication skills with the ability to explain technical concepts to non technical users. A proactive, self starting approach with the confidence to take ownership and drive issues through to resolution. The ability to manage multiple priorities and adapt quickly in a fast paced environment. A hands on mindset-you're not afraid to roll up your sleeves, get stuck in and support wherever needed. A customer focused mindset with strong organisational, communication and problem solving skills. Advantageous but by no means essential: Experience working with Microsoft Azure or hybrid cloud environments. Experience using Microsoft Intune or other endpoint management platforms. Previous administration of CRM platforms. Experience supporting VoIP or cloud telephony solutions. Relevant Microsoft or industry certifications. What We Offer? Enhanced Family Leave: Generous maternity, paternity, adoption, and surrogacy packages offer substantial support during those important life changes. Flexible Time Off: Holiday entitlement raising on length of service as well as the opportunity to purchase additional leave or convert unused days into extra pay! Plus, take paid leave for appointments, emergencies, or any of life's surprises. Celebrate Life: Enjoy extra paid days off for birthdays, weddings, new home purchases, and your child's first birthday. Professional Benefits Scheme: Tailored rewards for technical and professional support staff, including training allowances, desk support packages, wellbeing support and car allowances. It's designed to support your growth, enhance your work environment, and acknowledge your vital contribution to Protect Line's success. Temporary Remote Working: Experience exciting opportunities to work from different locations, including abroad. Paid Charity Work: Make a difference with our 'Day to Make a Difference' initiative, giving you one paid day off a year to engage in meaningful charity work. Epic Company Events: Our Summer and Christmas parties are legendary-get ready to join the fun! Sabbatical Opportunities: After 15 years of service, enjoy 4 weeks of paid leave to explore, learn, or recharge. Refer & Earn: Bring a friend onboard and pocket £1,500 for each successful hire! Perks Galore: From eye care vouchers to retailer discounts, enjoy a variety of benefits. Secure Your Future: Benefit from our pension scheme, death in service benefits, and more. So come and join our extraordinary team of customer champions who are all about doing the right thing in every way imaginable. We don't settle for ordinary; we strive for extraordinary! So, if you're someone who loves turning good outcomes into incredible ones, then get ready for an exhilarating adventure with us! At Protect Line, we believe in equality, diversity, and inclusion. We're proud to be a place where anyone with any background or experience can flourish. Come see for yourself and be part of something amazing! Whilst we would love to be able to respond to every application we receive, it isn't always possible due to the high volume we receive each day. If you have not heard from us within 7 working days, please assume that your application has not been successful. Useful Links Protect Line Protect Line Careers Our Trustpilot Reviews Privacy Policy
18/07/2026
Full time
Job Title: IT Second Line Technician Reports to: IT Helpdesk Manager Salary: Up to £30,000 dependent on experience Hours: 40 hours per week (Monday to Friday) Location: Bournemouth Are you an experienced IT professional who enjoys solving technical challenges, supporting users, and making a real difference to the day-to-day running of a business? Do you thrive on troubleshooting complex issues, improving systems, and sharing your knowledge with others? If so, this could be the perfect next step in your IT career. At Protect Line, we're more than just a life insurance broker - we're a people first business powered by technology. As our IT Second Line Technician, you'll play a vital role in ensuring our colleagues have the tools, systems and support they need to deliver exceptional outcomes for our customers every day. Working as part of our busy IT team, you'll take ownership of escalated technical issues, support our cloud and on premise infrastructure, contribute to exciting technology projects, and help drive continuous improvements across the business. We're looking for someone who is proactive, adaptable and comfortable balancing multiple priorities while taking a hands on approach to solving problems. Investing in Our People to Protect Yours At Protect Line, we believe that investing in every employee provides a platform for opportunity and growth. Helping people become the best version of themselves is key to delivering an exceptional service that stands out for its authentic care and trust. We view protection as a promise for the future, focusing on keeping our promises, so you can keep yours. Our Values Care, Collaborate, Dare, and Deliver aren't just words on a wall-they guide our actions, define how we interact with each other, and shape the way we serve our customers. As an IT Second Line Technician, you will be: Acting as the primary escalation point for technical incidents and service requests from our 1st Line Support team. Diagnosing and resolving complex hardware, software, networking and cloud based issues across the business. Taking ownership of support tickets through to resolution, ensuring excellent communication and adherence to service levels. Managing and supporting Microsoft 365 environments, including Exchange Online, SharePoint, OneDrive, Teams, licensing and security settings. Administering Active Directory, Entra and identity management systems to ensure secure and efficient user access. Supporting user lifecycle processes, including onboarding, internal moves and offboarding. Assisting with the management of business critical systems, including CRM platforms and telephony solutions. Supporting endpoint management, device deployments, patching and IT asset management. Helping strengthen our security posture through the implementation and monitoring of security controls such as MFA, Conditional Access and endpoint protection. Creating technical documentation and knowledge articles while supporting the development of 1st Line colleagues. Participating in IT projects including upgrades, migrations, rollouts and continuous improvement initiatives. Provisioning, configuring and maintaining laptops, desktops, peripherals and wider office technology. What Makes You Shine: Solid experience in an IT support environment, including experience operating at 2nd Line level or equivalent. Strong knowledge of Microsoft Windows 10/11 and Windows Server environments. Hands on experience administering Microsoft 365, including Exchange Online, SharePoint, OneDrive, Teams and licensing. Experience working with Active Directory and/or Microsoft Entra. Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, VLANs and wireless networking. Strong troubleshooting skills across hardware, software, connectivity and user access issues. Experience working within ticketing systems and SLA driven support environments. Excellent communication skills with the ability to explain technical concepts to non technical users. A proactive, self starting approach with the confidence to take ownership and drive issues through to resolution. The ability to manage multiple priorities and adapt quickly in a fast paced environment. A hands on mindset-you're not afraid to roll up your sleeves, get stuck in and support wherever needed. A customer focused mindset with strong organisational, communication and problem solving skills. Advantageous but by no means essential: Experience working with Microsoft Azure or hybrid cloud environments. Experience using Microsoft Intune or other endpoint management platforms. Previous administration of CRM platforms. Experience supporting VoIP or cloud telephony solutions. Relevant Microsoft or industry certifications. What We Offer? Enhanced Family Leave: Generous maternity, paternity, adoption, and surrogacy packages offer substantial support during those important life changes. Flexible Time Off: Holiday entitlement raising on length of service as well as the opportunity to purchase additional leave or convert unused days into extra pay! Plus, take paid leave for appointments, emergencies, or any of life's surprises. Celebrate Life: Enjoy extra paid days off for birthdays, weddings, new home purchases, and your child's first birthday. Professional Benefits Scheme: Tailored rewards for technical and professional support staff, including training allowances, desk support packages, wellbeing support and car allowances. It's designed to support your growth, enhance your work environment, and acknowledge your vital contribution to Protect Line's success. Temporary Remote Working: Experience exciting opportunities to work from different locations, including abroad. Paid Charity Work: Make a difference with our 'Day to Make a Difference' initiative, giving you one paid day off a year to engage in meaningful charity work. Epic Company Events: Our Summer and Christmas parties are legendary-get ready to join the fun! Sabbatical Opportunities: After 15 years of service, enjoy 4 weeks of paid leave to explore, learn, or recharge. Refer & Earn: Bring a friend onboard and pocket £1,500 for each successful hire! Perks Galore: From eye care vouchers to retailer discounts, enjoy a variety of benefits. Secure Your Future: Benefit from our pension scheme, death in service benefits, and more. So come and join our extraordinary team of customer champions who are all about doing the right thing in every way imaginable. We don't settle for ordinary; we strive for extraordinary! So, if you're someone who loves turning good outcomes into incredible ones, then get ready for an exhilarating adventure with us! At Protect Line, we believe in equality, diversity, and inclusion. We're proud to be a place where anyone with any background or experience can flourish. Come see for yourself and be part of something amazing! Whilst we would love to be able to respond to every application we receive, it isn't always possible due to the high volume we receive each day. If you have not heard from us within 7 working days, please assume that your application has not been successful. Useful Links Protect Line Protect Line Careers Our Trustpilot Reviews Privacy Policy
Job Title: IT Helpdesk Manager Location: Bridgend, South Wales Salary: Competitive Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About The Role: As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Key Responsibilities: Reporting to our Head Of Service Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount. Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge required to excel in their roles. Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations. Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommendations to improve the overall service experience provided by Flotek. Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team. Provide excellent customer service by communicating effectively and professionally with our partners. Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development. Lead the team from a technical perspective ensuring the correct team resources are available to provide world class service. Mentor the Team Leaders to effectively manage day to day operations, deliver feedback & coaching. Coach Team Leaders to take ownership of partner queries to deliver world class service. Setting KPI and metrics to monitor team performance and be able to present these to Flotek Directors and Management Team What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team. Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products. Solid experience in customer service (excellent verbal and written communication skills required). Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls. Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader. Ability to prioritise personal and team workload. Holds a Full UK valid driving license Benefits: Salary dependent on experience Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional development and career progression. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support, IT Customer Support Manager, may also be considered for this role.
17/07/2026
Full time
Job Title: IT Helpdesk Manager Location: Bridgend, South Wales Salary: Competitive Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About The Role: As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Key Responsibilities: Reporting to our Head Of Service Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount. Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge required to excel in their roles. Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations. Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommendations to improve the overall service experience provided by Flotek. Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team. Provide excellent customer service by communicating effectively and professionally with our partners. Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development. Lead the team from a technical perspective ensuring the correct team resources are available to provide world class service. Mentor the Team Leaders to effectively manage day to day operations, deliver feedback & coaching. Coach Team Leaders to take ownership of partner queries to deliver world class service. Setting KPI and metrics to monitor team performance and be able to present these to Flotek Directors and Management Team What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team. Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products. Solid experience in customer service (excellent verbal and written communication skills required). Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls. Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader. Ability to prioritise personal and team workload. Holds a Full UK valid driving license Benefits: Salary dependent on experience Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional development and career progression. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support, IT Customer Support Manager, may also be considered for this role.
SOUTH GLOUCESTERSHIRE & STROUD COLLEGE
Stroud, Gloucestershire
This role is ideal for someone to develop a broad set of skills in IT support including systems management, customer service, hardware/software troubleshooting and network administration within an education environment. Salary will be discussed further at Interview Training course Information communications technician (level 3) Hours 37 hours per week Monday to Friday. Term time only so the salary will be adjusted to reflect this. 1 day a week release for college sessions. Start/end time to be agreed with successful candidate. 37 hours a week Tuesday 01 September Duration 1 Year 6 Months Work As an apprentice, you'll work at a company and get hands on experience. You'll gain new skills and work alongside experienced staff. What you'll do at work The IT Technician Apprentice will join the school's IT team and work under the guidance of experienced IT staff and the IT Manager to provide support for students, teachers and administrative teams with day to day technical needs. Key Responsibilities Identify and report IT issues in a timely manner to the IT team to resolve Provide 1st and 2nd line technical support to staff and students, including troubleshooting hardware, software, and network issues Handle support calls, log and manage tickets in the helpdesk system Assist with the setup, maintenance, and repair of computers, printers, and other school IT equipment Support the installation and configuration of software applications across the school network using device management software Support the creation of new user accounts and the management of permissions to files and digital systems Help maintain accurate records of IT assets including periodic audits of all hardware Learn and adhere to school policies regarding data protection, safeguarding, and ICT security Perform routine network administration tasks under the supervision and guidance of the IT Manager Contribute to IT projects, such as system upgrades or new technology rollouts Use remote access tools to assist staff to resolve issues over the phone Write, and update how to guides for staff for common issue resolution Ensure helpdesk tickets are kept up to date and follow up with staff on any updates to outstanding problems Where you'll work Stratford Lawn Stroud GL5 4AP Training An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. College or training organisation South Gloucestershire and Stroud College Maths and English (grade 4 (C) or above) Skills Non judgemental Other requirements This role is office based. Parking is available onsite. A full DBS check is required. Having the right attitude, work ethic and commitment to your education as well as your employment are essential requirements to this role. After this apprenticeship A role may be offered to the right candidate upon successful completion of the apprenticeship.
16/07/2026
Full time
This role is ideal for someone to develop a broad set of skills in IT support including systems management, customer service, hardware/software troubleshooting and network administration within an education environment. Salary will be discussed further at Interview Training course Information communications technician (level 3) Hours 37 hours per week Monday to Friday. Term time only so the salary will be adjusted to reflect this. 1 day a week release for college sessions. Start/end time to be agreed with successful candidate. 37 hours a week Tuesday 01 September Duration 1 Year 6 Months Work As an apprentice, you'll work at a company and get hands on experience. You'll gain new skills and work alongside experienced staff. What you'll do at work The IT Technician Apprentice will join the school's IT team and work under the guidance of experienced IT staff and the IT Manager to provide support for students, teachers and administrative teams with day to day technical needs. Key Responsibilities Identify and report IT issues in a timely manner to the IT team to resolve Provide 1st and 2nd line technical support to staff and students, including troubleshooting hardware, software, and network issues Handle support calls, log and manage tickets in the helpdesk system Assist with the setup, maintenance, and repair of computers, printers, and other school IT equipment Support the installation and configuration of software applications across the school network using device management software Support the creation of new user accounts and the management of permissions to files and digital systems Help maintain accurate records of IT assets including periodic audits of all hardware Learn and adhere to school policies regarding data protection, safeguarding, and ICT security Perform routine network administration tasks under the supervision and guidance of the IT Manager Contribute to IT projects, such as system upgrades or new technology rollouts Use remote access tools to assist staff to resolve issues over the phone Write, and update how to guides for staff for common issue resolution Ensure helpdesk tickets are kept up to date and follow up with staff on any updates to outstanding problems Where you'll work Stratford Lawn Stroud GL5 4AP Training An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. College or training organisation South Gloucestershire and Stroud College Maths and English (grade 4 (C) or above) Skills Non judgemental Other requirements This role is office based. Parking is available onsite. A full DBS check is required. Having the right attitude, work ethic and commitment to your education as well as your employment are essential requirements to this role. After this apprenticeship A role may be offered to the right candidate upon successful completion of the apprenticeship.
Job title: 2nd Line Support Consultant Reports to: Operations Manager Location: Northern Ireland based with occasional travel to client sites Hours: Monday to Friday, 37.5 hours per week Salary: Up to £35k + BCN benefits About BCN: At BCN we unite people and technology to enable organisations to fly. We believe people and organisations can achieve anything using technology to its full potential. Our role is to help them understand what is possible, implement in the right way and utilise their technology to achieve their ambitions. Which is why we put people front and centre - building client relationships for life and fostering a culture where our people thrive. We are a leading managed IT services provider and technology consultant, specialising in delivering transformative technology solutions with industry leading client experience across business, public sector and not for profit organisations. From cloud computing, cybersecurity, and data management to power app development, we are dedicated to pioneering technology with Microsoft innovation. Guided by our 3 values of building relationships, customer success and passion and dedication, we are on a mission to make BCN the most trusted tech partner in the UK today. The kind of company clients want to work with, and people want to work for. We are delighted you are on this journey with us! Focus of the role: BCN Group have an opportunity for an experienced 2nd Line Support Consultant to join our service desk team. The role will act as an escalation point for 1st line engineers, you will be responsible for providing email and telephone based technical support to our vast client base, resolving a wide range of technical customer issues and escalating support requests where necessary to ensure that queries are resolved in line with agreed SLAs. Our ideal person will be an experienced Support Consultant ideally from a Managed Service Provider background. You will assist in developing the support team's technical knowledge and be able to communicate clearly and regularly with both the customer and the account manager on progress made on issues raised. A passion for IT and providing outstanding customer service is essential. Responsibilities: Providing 2nd line technical support for hardware and software issues. Ensuring all calls are logged into the helpdesk system and having ownership that all progress notes are added to all calls. Managing the timely resolution of open calls and call actions across all customers. Take ownership of incidents assigned to you and manage them through to resolution. Ensure that any technical or operational issues on a service ticket are escalated efficiently. Ability to research ideas and concepts in order to source suitable technical solutions or resolve problems. 'Hands on' problem solving approach; solving problems within strict SLA timeframes. Provide on site support for customers as and when required. Delivering exceptional customer service and demonstrating the ability and desire to go 'above and beyond' for our customers. Person, Skills & Experience: Microsoft Windows server (2016 and 2019, 2022, and 2025) O365 and its complimentary addons (OneDrive, Teams, Flow, Planner etc) Strong troubleshooting experience with one or more of the following: Azure, Hyper V/VMware, Intune/MDM, Exchange, SQL Server, SharePoint, Storage (SANs & NAS), Antivirus (particularly Defender, Webroot & Sophos), Firewall fundamentals (Fortinet/SonicWall), Networking fundamentals (managed switching, VLAN's) Excellent general hardware/software troubleshooting and problem solving skills Advanced virtualisation troubleshooting (Hyper V/VMware) Advanced firewall troubleshooting (Fortinet/SonicWall) Advanced networking skills Advanced Intune/MDM skills Storage troubleshooting (SANs & NAS) Advanced Exchange troubleshooting Advanced SQL Server troubleshooting Must have your own vehicle and a UK clean drivers licence with business use insurance Why BCN? The opportunity to shape your own future with industry leading training and development, with access to our BCN Academy. Competitive salary with the ability to progress. 23 days holiday allowance, increasing with length of service, plus bank holidays, an extra day off on your birthday and the option to buy more! Company pension scheme. 2 paid leave days per year to volunteer and support your local community - if it matters to you it matters to us. Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more. Life assurance. Cycle to work scheme, electric vehicle scheme, home and tech scheme, and retail discounts. Balancing work, life, and fitness can be challenging, so we offer a free on site gym at our Manchester and Leeds locations to make it easier to stay active. Long service recognition to celebrate all the milestones. Beer (or soft drinks) and Pizza Thursday's, dress down every day, social events such as Summer BBQ, Christmas party and lots more!
16/07/2026
Full time
Job title: 2nd Line Support Consultant Reports to: Operations Manager Location: Northern Ireland based with occasional travel to client sites Hours: Monday to Friday, 37.5 hours per week Salary: Up to £35k + BCN benefits About BCN: At BCN we unite people and technology to enable organisations to fly. We believe people and organisations can achieve anything using technology to its full potential. Our role is to help them understand what is possible, implement in the right way and utilise their technology to achieve their ambitions. Which is why we put people front and centre - building client relationships for life and fostering a culture where our people thrive. We are a leading managed IT services provider and technology consultant, specialising in delivering transformative technology solutions with industry leading client experience across business, public sector and not for profit organisations. From cloud computing, cybersecurity, and data management to power app development, we are dedicated to pioneering technology with Microsoft innovation. Guided by our 3 values of building relationships, customer success and passion and dedication, we are on a mission to make BCN the most trusted tech partner in the UK today. The kind of company clients want to work with, and people want to work for. We are delighted you are on this journey with us! Focus of the role: BCN Group have an opportunity for an experienced 2nd Line Support Consultant to join our service desk team. The role will act as an escalation point for 1st line engineers, you will be responsible for providing email and telephone based technical support to our vast client base, resolving a wide range of technical customer issues and escalating support requests where necessary to ensure that queries are resolved in line with agreed SLAs. Our ideal person will be an experienced Support Consultant ideally from a Managed Service Provider background. You will assist in developing the support team's technical knowledge and be able to communicate clearly and regularly with both the customer and the account manager on progress made on issues raised. A passion for IT and providing outstanding customer service is essential. Responsibilities: Providing 2nd line technical support for hardware and software issues. Ensuring all calls are logged into the helpdesk system and having ownership that all progress notes are added to all calls. Managing the timely resolution of open calls and call actions across all customers. Take ownership of incidents assigned to you and manage them through to resolution. Ensure that any technical or operational issues on a service ticket are escalated efficiently. Ability to research ideas and concepts in order to source suitable technical solutions or resolve problems. 'Hands on' problem solving approach; solving problems within strict SLA timeframes. Provide on site support for customers as and when required. Delivering exceptional customer service and demonstrating the ability and desire to go 'above and beyond' for our customers. Person, Skills & Experience: Microsoft Windows server (2016 and 2019, 2022, and 2025) O365 and its complimentary addons (OneDrive, Teams, Flow, Planner etc) Strong troubleshooting experience with one or more of the following: Azure, Hyper V/VMware, Intune/MDM, Exchange, SQL Server, SharePoint, Storage (SANs & NAS), Antivirus (particularly Defender, Webroot & Sophos), Firewall fundamentals (Fortinet/SonicWall), Networking fundamentals (managed switching, VLAN's) Excellent general hardware/software troubleshooting and problem solving skills Advanced virtualisation troubleshooting (Hyper V/VMware) Advanced firewall troubleshooting (Fortinet/SonicWall) Advanced networking skills Advanced Intune/MDM skills Storage troubleshooting (SANs & NAS) Advanced Exchange troubleshooting Advanced SQL Server troubleshooting Must have your own vehicle and a UK clean drivers licence with business use insurance Why BCN? The opportunity to shape your own future with industry leading training and development, with access to our BCN Academy. Competitive salary with the ability to progress. 23 days holiday allowance, increasing with length of service, plus bank holidays, an extra day off on your birthday and the option to buy more! Company pension scheme. 2 paid leave days per year to volunteer and support your local community - if it matters to you it matters to us. Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more. Life assurance. Cycle to work scheme, electric vehicle scheme, home and tech scheme, and retail discounts. Balancing work, life, and fitness can be challenging, so we offer a free on site gym at our Manchester and Leeds locations to make it easier to stay active. Long service recognition to celebrate all the milestones. Beer (or soft drinks) and Pizza Thursday's, dress down every day, social events such as Summer BBQ, Christmas party and lots more!
Service Delivery Analyst Type: Full Time Reporting to: Service Delivery Manager Location: Hybrid working, primarily remote, with approximately two in-person team collaboration days per month in London. The role may also require occasional travel to client sites, predominantly within London, with opportunities for travel across the UK and internationally where business needs require. Salary: £30,000 p.a Holidays: 25 days annual leave plus public holidays. Your annual leave entitlement increases by one additional day for each completed year of service, up to a maximum of 30 days. Benefits Investment in your learning through Toro-funded training and professional development. Generous 5% employer pension contribution. Health and wellbeing support, including access to wellbeing resources and services. Access to salary sacrifice schemes for technology, home goods, and other eligible purchases. Electric vehicle (EV) Salary Sacrifice Scheme. Flexible, hybrid and remote working to support a healthy work-life balance. Opportunities to work on varied and meaningful projects across a diverse client base. Starting: ASAP About Toro Toro is a London-based security risk management consultancy and managed IT and security services provider with over a decade of experience delivering integrated, intelligence-led solutions. We specialise across cyber security, physical security, personnel security, and managed IT services, providing clients with a holistic approach to managing risk. We work with a diverse range of organisations, from high-net-worth individuals and families to SMEs, multinational organisations, and government departments. Our projects are varied, often complex, and frequently business critical, giving our people the opportunity to solve real world challenges and make a meaningful impact. As a growing consultancy, we pride ourselves on building trusted relationships, delivering practical solutions, and maintaining the highest standards of professionalism and integrity. Working at Toro At Toro, you'll find more than just a job-you'll find the opportunity to grow your career alongside an ambitious and expanding business. We're a collaborative, supportive team that values initiative, curiosity, and continuous improvement. We empower our people to take ownership, contribute ideas, and work closely with experienced specialists across a broad range of disciplines. Whether you're supporting clients, improving internal processes, or developing new capabilities, your work will have genuine impact. Our size means you'll enjoy a level of variety and responsibility that larger organisations often can't offer, while benefiting from the flexibility, trust, and professional development opportunities of a modern, people-first employer. If you're looking for meaningful work, exposure to diverse projects, and the opportunity to develop within an organisation that invests in its people, we'd love to hear from you. About the Role Toro is looking for a technically capable Service Delivery Analyst to join our growing Managed Services team. This role is ideal for someone who enjoys solving technical problems, providing excellent customer service and supporting a wide variety of cloud, desktop and infrastructure technologies. Working alongside the existing Service Delivery team, you'll be responsible for delivering first and second line IT support to our customers, ensuring incidents and service requests are resolved efficiently whilst maintaining a high level of customer satisfaction. We're looking for someone who can bring strong technical knowledge to complement the existing team, particularly across Microsoft 365, Google Workspace, networking and endpoint security. Key Responsibilities Service Desk & Customer Support Act as the first point of contact for customer IT support requests. Deliver first and second line technical support via phone, email and remote support. Log, prioritise and manage incidents and service requests through the Helpdesk. Take ownership of tickets through to resolution, escalating where appropriate. Maintain accurate documentation and audit trails for all work completed. Provide an excellent customer experience throughout every interaction. Microsoft 365 & Google Workspace Administer Microsoft 365 environments, including: Exchange Online Entra ID (Azure AD) SharePoint Teams Licensing Administer Google Workspace environments including: User provisioning Security settings Groups Device management Support email migrations, mailbox investigations and account administration. Assist with security hardening and best practice implementation. Endpoint & Security Management Deploy, configure and maintain Windows and MacOS endpoints Basic macOS troubleshooting (safe mode, disk space, software updates, FileVault) Support the management of Sophos MDR/XDR Investigate endpoint security alerts. Assist with vulnerability remediation and patch management. Support endpoint compliance and security best practice. Assist with customer cyber security improvements. Infrastructure Support Provide support for customer infrastructure including: Windows Servers AWS Azure Active Directory Group Policy Backup solutions Printers Remote desktop environments Assist with Backup monitoring and restore testing Firmware updates Infrastructure maintenance Performance investigations Networking Support customer networking environments including: Ubiquiti / UniFi Managed switches Firewalls Wireless access points VPN connectivity Internet connectivity troubleshooting User Administration Manage starters, movers and leavers. Provision and decommission user accounts. Prepare laptops and equipment. Configure user permissions. Deliver IT inductions. Provide basic user training where required. Asset & Service Management Maintain accurate hardware and software asset registers. Support procurement of IT equipment. Liaise with suppliers. Maintain technical documentation. Follow ITIL service management principles. Participate in change management processes. Skills & Experience Essential Strong customer service and communication skills. Experience providing 1st and 2nd line IT Support. Strong Microsoft 365 administration experience. Experience administering Google Workspace. Windows 11 administration. Understanding of Apple ecosystem/Apple IDs/Managed Apple IDs and iCloud. Active Directory Administration (Entra, Azure AD). Basic networking fundamentals (TCP/IP, DNS, DHCP, VPN). Experience supporting endpoint security products. Excellent troubleshooting skills. Ability to prioritise multiple support requests. Desirable Sophos Firewall and Endpoint experience. UniFi networking. Microsoft Entra ID. Intune / Endpoint Manager. Azure. PowerShell or scripting fundamentals. ITIL Foundation. Backup technologies. Cyber Essentials knowledge. Experience working within an MSP or Managed Service environment.
16/07/2026
Full time
Service Delivery Analyst Type: Full Time Reporting to: Service Delivery Manager Location: Hybrid working, primarily remote, with approximately two in-person team collaboration days per month in London. The role may also require occasional travel to client sites, predominantly within London, with opportunities for travel across the UK and internationally where business needs require. Salary: £30,000 p.a Holidays: 25 days annual leave plus public holidays. Your annual leave entitlement increases by one additional day for each completed year of service, up to a maximum of 30 days. Benefits Investment in your learning through Toro-funded training and professional development. Generous 5% employer pension contribution. Health and wellbeing support, including access to wellbeing resources and services. Access to salary sacrifice schemes for technology, home goods, and other eligible purchases. Electric vehicle (EV) Salary Sacrifice Scheme. Flexible, hybrid and remote working to support a healthy work-life balance. Opportunities to work on varied and meaningful projects across a diverse client base. Starting: ASAP About Toro Toro is a London-based security risk management consultancy and managed IT and security services provider with over a decade of experience delivering integrated, intelligence-led solutions. We specialise across cyber security, physical security, personnel security, and managed IT services, providing clients with a holistic approach to managing risk. We work with a diverse range of organisations, from high-net-worth individuals and families to SMEs, multinational organisations, and government departments. Our projects are varied, often complex, and frequently business critical, giving our people the opportunity to solve real world challenges and make a meaningful impact. As a growing consultancy, we pride ourselves on building trusted relationships, delivering practical solutions, and maintaining the highest standards of professionalism and integrity. Working at Toro At Toro, you'll find more than just a job-you'll find the opportunity to grow your career alongside an ambitious and expanding business. We're a collaborative, supportive team that values initiative, curiosity, and continuous improvement. We empower our people to take ownership, contribute ideas, and work closely with experienced specialists across a broad range of disciplines. Whether you're supporting clients, improving internal processes, or developing new capabilities, your work will have genuine impact. Our size means you'll enjoy a level of variety and responsibility that larger organisations often can't offer, while benefiting from the flexibility, trust, and professional development opportunities of a modern, people-first employer. If you're looking for meaningful work, exposure to diverse projects, and the opportunity to develop within an organisation that invests in its people, we'd love to hear from you. About the Role Toro is looking for a technically capable Service Delivery Analyst to join our growing Managed Services team. This role is ideal for someone who enjoys solving technical problems, providing excellent customer service and supporting a wide variety of cloud, desktop and infrastructure technologies. Working alongside the existing Service Delivery team, you'll be responsible for delivering first and second line IT support to our customers, ensuring incidents and service requests are resolved efficiently whilst maintaining a high level of customer satisfaction. We're looking for someone who can bring strong technical knowledge to complement the existing team, particularly across Microsoft 365, Google Workspace, networking and endpoint security. Key Responsibilities Service Desk & Customer Support Act as the first point of contact for customer IT support requests. Deliver first and second line technical support via phone, email and remote support. Log, prioritise and manage incidents and service requests through the Helpdesk. Take ownership of tickets through to resolution, escalating where appropriate. Maintain accurate documentation and audit trails for all work completed. Provide an excellent customer experience throughout every interaction. Microsoft 365 & Google Workspace Administer Microsoft 365 environments, including: Exchange Online Entra ID (Azure AD) SharePoint Teams Licensing Administer Google Workspace environments including: User provisioning Security settings Groups Device management Support email migrations, mailbox investigations and account administration. Assist with security hardening and best practice implementation. Endpoint & Security Management Deploy, configure and maintain Windows and MacOS endpoints Basic macOS troubleshooting (safe mode, disk space, software updates, FileVault) Support the management of Sophos MDR/XDR Investigate endpoint security alerts. Assist with vulnerability remediation and patch management. Support endpoint compliance and security best practice. Assist with customer cyber security improvements. Infrastructure Support Provide support for customer infrastructure including: Windows Servers AWS Azure Active Directory Group Policy Backup solutions Printers Remote desktop environments Assist with Backup monitoring and restore testing Firmware updates Infrastructure maintenance Performance investigations Networking Support customer networking environments including: Ubiquiti / UniFi Managed switches Firewalls Wireless access points VPN connectivity Internet connectivity troubleshooting User Administration Manage starters, movers and leavers. Provision and decommission user accounts. Prepare laptops and equipment. Configure user permissions. Deliver IT inductions. Provide basic user training where required. Asset & Service Management Maintain accurate hardware and software asset registers. Support procurement of IT equipment. Liaise with suppliers. Maintain technical documentation. Follow ITIL service management principles. Participate in change management processes. Skills & Experience Essential Strong customer service and communication skills. Experience providing 1st and 2nd line IT Support. Strong Microsoft 365 administration experience. Experience administering Google Workspace. Windows 11 administration. Understanding of Apple ecosystem/Apple IDs/Managed Apple IDs and iCloud. Active Directory Administration (Entra, Azure AD). Basic networking fundamentals (TCP/IP, DNS, DHCP, VPN). Experience supporting endpoint security products. Excellent troubleshooting skills. Ability to prioritise multiple support requests. Desirable Sophos Firewall and Endpoint experience. UniFi networking. Microsoft Entra ID. Intune / Endpoint Manager. Azure. PowerShell or scripting fundamentals. ITIL Foundation. Backup technologies. Cyber Essentials knowledge. Experience working within an MSP or Managed Service environment.
Job Title: 1st Line Support Location: Ridham, Sittingbourne and other sites in the southeast as required Salary: £31,000 per annum Job Type: Permanent, Full time Hours: 40 hours per week About Us: Countrystyle's mission is to provide outstanding customer service, drive innovation, and set market standards for sustainable quality. We transform waste into a valuable resource to protect precious natural resources. We make it easy for our clients to achieve our mutual goals and deliver waste outcomes which benefit the wider community. Our customers love to work with us, they trust us, and share our mission. About the role: The main purpose of the role is to provide technical support across all sites and contracts for all support tickets including server, desktop and networking infrastructure and telephone systems, both landline and mobile services. Please note this position is based entirely on-site and requires attendance in the office five days a week. Responsibilities: Manage and maintain good quality, accurate documentation on all IT processes. Maintain systems, resolving any general workplace IT issues. Assist the wider IT team to deliver IT projects, such as a new workflow, including the carrying out of testing. Assist the wider IT team to monitor the network for all sites and working closely with our outsourced IT department on any issues. Assist in maintaining our printer outsourcing contract. Co-ordinate data compliance with our outsourced IT department (e.g. laptop encryption, remote wiping etc) ensuring our IT infrastructure is secure and compliant with regulations (including GDPR). Monitor and update the 'IT issues' database. Staff have a duty to take care of their own health and safety and that of others who may be affected by their actions at work. Staff must co-operate, report unsafe conditions and comply with the company management systems and safe systems of work as well as co-workers to help everyone meet their legal requirements. About you: Essentials: Strong Communications skills at all levels MS Office to intermediate level Documentation to entry Level Previous experience in a similar role/ IT Field or IT Qualification Ability to work to tight deadlines GCSE grades A-C Proactive with a desire to learn new skills Attention to detail UK Driving Licence Required Desirable: Networking (Unifi/ Meraki/ Cisco) Knowledge Knowledge of Windows Operating Systems Benefits: Life Insurance with access to GP24 Commitment to wellbeing through Employee Assistance Programme Electric Car salary sacrifice scheme for eligible employees Cycle to work scheme Company Events GymFlex salary sacrifice Please click on the APPLY button to send your CV for this role. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK. Candidates with experience or relevant job titles of; 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1stLine Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer may also be considered for this role.
14/07/2026
Full time
Job Title: 1st Line Support Location: Ridham, Sittingbourne and other sites in the southeast as required Salary: £31,000 per annum Job Type: Permanent, Full time Hours: 40 hours per week About Us: Countrystyle's mission is to provide outstanding customer service, drive innovation, and set market standards for sustainable quality. We transform waste into a valuable resource to protect precious natural resources. We make it easy for our clients to achieve our mutual goals and deliver waste outcomes which benefit the wider community. Our customers love to work with us, they trust us, and share our mission. About the role: The main purpose of the role is to provide technical support across all sites and contracts for all support tickets including server, desktop and networking infrastructure and telephone systems, both landline and mobile services. Please note this position is based entirely on-site and requires attendance in the office five days a week. Responsibilities: Manage and maintain good quality, accurate documentation on all IT processes. Maintain systems, resolving any general workplace IT issues. Assist the wider IT team to deliver IT projects, such as a new workflow, including the carrying out of testing. Assist the wider IT team to monitor the network for all sites and working closely with our outsourced IT department on any issues. Assist in maintaining our printer outsourcing contract. Co-ordinate data compliance with our outsourced IT department (e.g. laptop encryption, remote wiping etc) ensuring our IT infrastructure is secure and compliant with regulations (including GDPR). Monitor and update the 'IT issues' database. Staff have a duty to take care of their own health and safety and that of others who may be affected by their actions at work. Staff must co-operate, report unsafe conditions and comply with the company management systems and safe systems of work as well as co-workers to help everyone meet their legal requirements. About you: Essentials: Strong Communications skills at all levels MS Office to intermediate level Documentation to entry Level Previous experience in a similar role/ IT Field or IT Qualification Ability to work to tight deadlines GCSE grades A-C Proactive with a desire to learn new skills Attention to detail UK Driving Licence Required Desirable: Networking (Unifi/ Meraki/ Cisco) Knowledge Knowledge of Windows Operating Systems Benefits: Life Insurance with access to GP24 Commitment to wellbeing through Employee Assistance Programme Electric Car salary sacrifice scheme for eligible employees Cycle to work scheme Company Events GymFlex salary sacrifice Please click on the APPLY button to send your CV for this role. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK. Candidates with experience or relevant job titles of; 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1stLine Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer may also be considered for this role.
IT Support Engineer (4 Month FTC) Remote Midlands / South of England Travel 37.5 Hours Join one of the UK's fastest-growing specialist service businesses and help support a technology estate that underpins 1000's of workers daily. Our client is one of the UK's leading service management organisations, operating nationally from multiple depots and supporting some of the country's largest public and private sector organisations. Following continued investment in technology and business transformation, they are looking to appoint an experienced IT Support Engineer on a four-month fixed-term contract. This is an excellent opportunity for someone who enjoys variety. Rather than sitting behind a helpdesk all day, you'll work across multiple locations, support infrastructure projects, assist with new site deployments and become an important part of a growing internal technology function. The Opportunity Working alongside the Infrastructure Manager and wider technology team, you'll provide technical support to users across the business whilst helping deliver improvements to infrastructure, systems and end-user technology. Your responsibilities will include: Providing remote 1st and 2nd Line IT support Supporting Microsoft Windows and Microsoft 365 environments Troubleshooting hardware, software and networking issues Assisting with new site rollouts and technology installations Supporting Windows Server infrastructure and virtual environments Working with SQL databases and supporting business applications Maintaining system security, patching and backups Contributing towards infrastructure and technology projects Delivering an excellent customer experience to internal users We'd like to hear from people with experience of: IT Support IT Engineer Desktop Support Infrastructure Support Microsoft Windows Microsoft 365 Active Directory Hyper-V / Virtualisation Networking SQL Azure (desirable) Why Apply? You'll be joining a business that continues to invest heavily in technology, digital transformation and its people. No two days are the same, with exposure to project work, infrastructure improvements and support across a nationwide operation. It's an opportunity to broaden your technical experience while working within a friendly and collaborative IT team.
14/07/2026
Seasonal
IT Support Engineer (4 Month FTC) Remote Midlands / South of England Travel 37.5 Hours Join one of the UK's fastest-growing specialist service businesses and help support a technology estate that underpins 1000's of workers daily. Our client is one of the UK's leading service management organisations, operating nationally from multiple depots and supporting some of the country's largest public and private sector organisations. Following continued investment in technology and business transformation, they are looking to appoint an experienced IT Support Engineer on a four-month fixed-term contract. This is an excellent opportunity for someone who enjoys variety. Rather than sitting behind a helpdesk all day, you'll work across multiple locations, support infrastructure projects, assist with new site deployments and become an important part of a growing internal technology function. The Opportunity Working alongside the Infrastructure Manager and wider technology team, you'll provide technical support to users across the business whilst helping deliver improvements to infrastructure, systems and end-user technology. Your responsibilities will include: Providing remote 1st and 2nd Line IT support Supporting Microsoft Windows and Microsoft 365 environments Troubleshooting hardware, software and networking issues Assisting with new site rollouts and technology installations Supporting Windows Server infrastructure and virtual environments Working with SQL databases and supporting business applications Maintaining system security, patching and backups Contributing towards infrastructure and technology projects Delivering an excellent customer experience to internal users We'd like to hear from people with experience of: IT Support IT Engineer Desktop Support Infrastructure Support Microsoft Windows Microsoft 365 Active Directory Hyper-V / Virtualisation Networking SQL Azure (desirable) Why Apply? You'll be joining a business that continues to invest heavily in technology, digital transformation and its people. No two days are the same, with exposure to project work, infrastructure improvements and support across a nationwide operation. It's an opportunity to broaden your technical experience while working within a friendly and collaborative IT team.
Overview Job Title: IT Second Line Technician Reports to: IT Helpdesk Manager Salary: Up to £30,000 dependent on experience Hours: 40 hours per week (Monday to Friday) Location: Bournemouth Are you an experienced IT professional who enjoys solving technical challenges, supporting users, and making a real difference to the day-to-day running of a business? If so, this could be the perfect next step in your IT career. At Protect Line, we are a people-first business powered by technology. As our IT Second Line Technician, you will play a vital role in ensuring colleagues have the tools, systems and support they need to deliver exceptional outcomes for our customers every day. Working as part of our busy IT team, you will take ownership of escalated technical issues, support our cloud and on-premise infrastructure, contribute to technology projects, and help drive continuous improvements across the business. We are looking for someone who is proactive, adaptable and able to balance multiple priorities with a hands-on approach to problem solving. Investing in Our People to Protect Yours - We invest in every employee to provide opportunities for growth and to deliver exceptional service with care and trust. We view protection as a promise for the future, focusing on keeping our promises so you can keep yours. Our Values: Care, Collaborate, Dare, and Deliver guide our actions and how we interact with each other and serve our customers. Responsibilities Acting as the primary escalation point for technical incidents and service requests from our 1st Line Support team. Diagnosing and resolving complex hardware, software, networking and cloud-based issues across the business. Taking ownership of support tickets through to resolution, ensuring excellent communication and adherence to service levels. Managing and supporting Microsoft 365 environments, including Exchange Online, SharePoint, OneDrive, Teams, licensing and security settings. Administering Active Directory, Entra and identity management systems to ensure secure and efficient user access. Supporting user lifecycle processes, including onboarding, internal moves and offboarding. Assisting with the management of business-critical systems, including CRM platforms and telephony solutions. Supporting endpoint management, device deployments, patching and IT asset management. Helping strengthen our security posture through the implementation and monitoring of security controls such as MFA, Conditional Access and endpoint protection. Creating technical documentation and knowledge articles while supporting the development of 1st Line colleagues. Participating in IT projects including upgrades, migrations, rollouts and continuous improvement initiatives. Provisioning, configuring and maintaining laptops, desktops, peripherals and wider office technology. What Makes You Shine Solid experience in an IT support environment, including experience operating at 2nd Line level or equivalent. Strong knowledge of Microsoft Windows 10/11 and Windows Server environments. Hands-on experience administering Microsoft 365, including Exchange Online, SharePoint, OneDrive, Teams and licensing. Experience working with Active Directory and/or Microsoft Entra. Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, VLANs and wireless networking. Strong troubleshooting skills across hardware, software, connectivity and user access issues. Experience working within ticketing systems and SLA-driven support environments. Excellent communication skills with the ability to explain technical concepts to non-technical users. A proactive, self-starting approach with the confidence to take ownership and drive issues through to resolution. The ability to manage multiple priorities and adapt quickly in a fast-paced environment. A hands-on mindset you're not afraid to roll up your sleeves and support wherever needed. A customer-focused mindset with strong organisational, communication and problem-solving skills. Advantageous but by no means essential Experience working with Microsoft Azure or hybrid cloud environments. Experience using Microsoft Intune or other endpoint management platforms. Previous administration of CRM platforms. Experience supporting VoIP or cloud telephony solutions. Relevant Microsoft or industry certifications. What We Offer Enhanced Family Leave: Generous maternity, paternity, adoption, and surrogacy packages offer substantial support during life changes. Flexible Time Off: Holiday entitlement increases with service; option to purchase additional leave or convert unused days into extra pay; paid leave for appointments or emergencies. Celebrate Life: Extra paid days off for birthdays, weddings, new home purchases, and child's first birthday. Professional Benefits Scheme: Rewards for technical staff including training allowances, desk support, wellbeing support and car allowances to support growth and a positive work environment. Temporary Remote Working: Opportunities to work from different locations, including abroad. Paid Charity Work: One paid day off per year for charitable activities. Epic Company Events: Summer and Christmas parties. Sabbatical Opportunities: After 15 years of service, 4 weeks of paid leave to recharge or learn. Refer & Earn: Bring a friend onboard and earn £1,500 for each successful hire. Perks Galore: Eye care vouchers and retailer discounts among other benefits. Secure Your Future: Pension scheme, death in service benefits, and more. Join our extraordinary team of customer champions who strive for exceptional outcomes. We are committed to equality, diversity, and inclusion.
12/07/2026
Full time
Overview Job Title: IT Second Line Technician Reports to: IT Helpdesk Manager Salary: Up to £30,000 dependent on experience Hours: 40 hours per week (Monday to Friday) Location: Bournemouth Are you an experienced IT professional who enjoys solving technical challenges, supporting users, and making a real difference to the day-to-day running of a business? If so, this could be the perfect next step in your IT career. At Protect Line, we are a people-first business powered by technology. As our IT Second Line Technician, you will play a vital role in ensuring colleagues have the tools, systems and support they need to deliver exceptional outcomes for our customers every day. Working as part of our busy IT team, you will take ownership of escalated technical issues, support our cloud and on-premise infrastructure, contribute to technology projects, and help drive continuous improvements across the business. We are looking for someone who is proactive, adaptable and able to balance multiple priorities with a hands-on approach to problem solving. Investing in Our People to Protect Yours - We invest in every employee to provide opportunities for growth and to deliver exceptional service with care and trust. We view protection as a promise for the future, focusing on keeping our promises so you can keep yours. Our Values: Care, Collaborate, Dare, and Deliver guide our actions and how we interact with each other and serve our customers. Responsibilities Acting as the primary escalation point for technical incidents and service requests from our 1st Line Support team. Diagnosing and resolving complex hardware, software, networking and cloud-based issues across the business. Taking ownership of support tickets through to resolution, ensuring excellent communication and adherence to service levels. Managing and supporting Microsoft 365 environments, including Exchange Online, SharePoint, OneDrive, Teams, licensing and security settings. Administering Active Directory, Entra and identity management systems to ensure secure and efficient user access. Supporting user lifecycle processes, including onboarding, internal moves and offboarding. Assisting with the management of business-critical systems, including CRM platforms and telephony solutions. Supporting endpoint management, device deployments, patching and IT asset management. Helping strengthen our security posture through the implementation and monitoring of security controls such as MFA, Conditional Access and endpoint protection. Creating technical documentation and knowledge articles while supporting the development of 1st Line colleagues. Participating in IT projects including upgrades, migrations, rollouts and continuous improvement initiatives. Provisioning, configuring and maintaining laptops, desktops, peripherals and wider office technology. What Makes You Shine Solid experience in an IT support environment, including experience operating at 2nd Line level or equivalent. Strong knowledge of Microsoft Windows 10/11 and Windows Server environments. Hands-on experience administering Microsoft 365, including Exchange Online, SharePoint, OneDrive, Teams and licensing. Experience working with Active Directory and/or Microsoft Entra. Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, VLANs and wireless networking. Strong troubleshooting skills across hardware, software, connectivity and user access issues. Experience working within ticketing systems and SLA-driven support environments. Excellent communication skills with the ability to explain technical concepts to non-technical users. A proactive, self-starting approach with the confidence to take ownership and drive issues through to resolution. The ability to manage multiple priorities and adapt quickly in a fast-paced environment. A hands-on mindset you're not afraid to roll up your sleeves and support wherever needed. A customer-focused mindset with strong organisational, communication and problem-solving skills. Advantageous but by no means essential Experience working with Microsoft Azure or hybrid cloud environments. Experience using Microsoft Intune or other endpoint management platforms. Previous administration of CRM platforms. Experience supporting VoIP or cloud telephony solutions. Relevant Microsoft or industry certifications. What We Offer Enhanced Family Leave: Generous maternity, paternity, adoption, and surrogacy packages offer substantial support during life changes. Flexible Time Off: Holiday entitlement increases with service; option to purchase additional leave or convert unused days into extra pay; paid leave for appointments or emergencies. Celebrate Life: Extra paid days off for birthdays, weddings, new home purchases, and child's first birthday. Professional Benefits Scheme: Rewards for technical staff including training allowances, desk support, wellbeing support and car allowances to support growth and a positive work environment. Temporary Remote Working: Opportunities to work from different locations, including abroad. Paid Charity Work: One paid day off per year for charitable activities. Epic Company Events: Summer and Christmas parties. Sabbatical Opportunities: After 15 years of service, 4 weeks of paid leave to recharge or learn. Refer & Earn: Bring a friend onboard and earn £1,500 for each successful hire. Perks Galore: Eye care vouchers and retailer discounts among other benefits. Secure Your Future: Pension scheme, death in service benefits, and more. Join our extraordinary team of customer champions who strive for exceptional outcomes. We are committed to equality, diversity, and inclusion.
Infrastructure Technician Location: Basingstoke (On-site), Shift based role. As an Infrastructure Technician, you will play a key role in supporting critical IT services within a highly secure environment. This is a shift-based operational support role working within a 24/7 service environment. You will be responsible for proactively monitoring infrastructure systems, completing operational health checks, and providing technical support to our customers. As an Infrastructure Technician, you will work in a collaborative environment with strong mentoring and training opportunities to grow your technical skillset and advance within the IT function. Your role will involve: Acting as the first point of contact for IT support queries via phone, email, or ticketing system Performing daily health checks and proactive infrastructure monitoring Logging, prioritising, and resolving incidents and service requests in line with SLAs Troubleshooting issues across a Linux environment Managing user accounts, passwords, and permissions Escalating complex or high-impact issues to 3rd Line or specialist support teams Providing clear communication and excellent customer service to end users Maintaining accurate records and documentation within the IT Service Management tool Contributing to process improvement and knowledge sharing across the team Your transferable skills and experience: Previous experience in a 1st Line / Service Desk / Helpdesk support role Strong communication and customer service skills, both written and verbal Working knowledge of Linux or Windows environments Familiarity with ITSM or ticketing tools (e.g., ServiceNow, Remedy) A proactive, problem-solving mindset with strong attention to detail Ability to work effectively within a secure, process-driven environment You must be willing and eligible to undergo security clearance for this position. Expected working: This is a 24/7 shift-based role operating on a rolling 4-on / 4-off shift pattern, alternating between day and night shifts. Shifts are 10.5 hours in duration, averaging 37 hours per week. Start times may vary based on operational requirements and will rotate as directed by the shift manager. Your benefits: 26 Days annual leave plus public holidays (3 flexible) Pension - Double matching contributions of up to 10% Life assurance Companywide incentive plans Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more) Perks at work - employee discounts Employee assistance programme/ virtual GP Work Your Way is our approach to flexible working - this is available from day 1 of joining We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role.
08/07/2026
Full time
Infrastructure Technician Location: Basingstoke (On-site), Shift based role. As an Infrastructure Technician, you will play a key role in supporting critical IT services within a highly secure environment. This is a shift-based operational support role working within a 24/7 service environment. You will be responsible for proactively monitoring infrastructure systems, completing operational health checks, and providing technical support to our customers. As an Infrastructure Technician, you will work in a collaborative environment with strong mentoring and training opportunities to grow your technical skillset and advance within the IT function. Your role will involve: Acting as the first point of contact for IT support queries via phone, email, or ticketing system Performing daily health checks and proactive infrastructure monitoring Logging, prioritising, and resolving incidents and service requests in line with SLAs Troubleshooting issues across a Linux environment Managing user accounts, passwords, and permissions Escalating complex or high-impact issues to 3rd Line or specialist support teams Providing clear communication and excellent customer service to end users Maintaining accurate records and documentation within the IT Service Management tool Contributing to process improvement and knowledge sharing across the team Your transferable skills and experience: Previous experience in a 1st Line / Service Desk / Helpdesk support role Strong communication and customer service skills, both written and verbal Working knowledge of Linux or Windows environments Familiarity with ITSM or ticketing tools (e.g., ServiceNow, Remedy) A proactive, problem-solving mindset with strong attention to detail Ability to work effectively within a secure, process-driven environment You must be willing and eligible to undergo security clearance for this position. Expected working: This is a 24/7 shift-based role operating on a rolling 4-on / 4-off shift pattern, alternating between day and night shifts. Shifts are 10.5 hours in duration, averaging 37 hours per week. Start times may vary based on operational requirements and will rotate as directed by the shift manager. Your benefits: 26 Days annual leave plus public holidays (3 flexible) Pension - Double matching contributions of up to 10% Life assurance Companywide incentive plans Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more) Perks at work - employee discounts Employee assistance programme/ virtual GP Work Your Way is our approach to flexible working - this is available from day 1 of joining We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role.
We're working exclusively with an established and growing technology-driven manufacturing business based in Cardiff that is looking to add an IT Support Technician to its internal IT team. This is an excellent opportunity for someone with at least 12 months' IT support experience who enjoys troubleshooting, supporting end users, and contributing to the smooth running of business-critical systems. As an IT Support Technician, you'll provide first and second-line support across the organisation, ensuring users receive prompt and effective technical assistance while helping maintain the company's IT infrastructure and systems. You'll work closely with the IT Manager and wider business, supporting a diverse range of hardware, software, and network technologies. Qualifications Minimum 1 year's experience within an IT support role Experience supporting Microsoft-based desktop environments Familiarity with hardware troubleshooting and system maintenance Knowledge of helpdesk ticketing systems would be advantageous Responsibilities Provide 1st and 2nd line technical support to end users Diagnose and resolve hardware, software, and system issues Install, configure, and maintain desktop, laptop, and network equipment Monitor and manage IT helpdesk tickets, ensuring SLAs are achieved Maintain IT asset and equipment inventories Support software licensing and compliance requirements Perform hardware upgrades, repairs, and system maintenance Create and maintain technical documentation and knowledge base articles Deliver user training and guidance on internal IT systems Support IT security, compliance, and best practice initiatives This is an opportunity to join a stable, well-established organisation, working within a varied and hands-on technical role. An opportunity to further develop your IT career in a supportive and collaborative team environment. For a confidential conversation, apply with an up-to-date CV.
06/07/2026
Full time
We're working exclusively with an established and growing technology-driven manufacturing business based in Cardiff that is looking to add an IT Support Technician to its internal IT team. This is an excellent opportunity for someone with at least 12 months' IT support experience who enjoys troubleshooting, supporting end users, and contributing to the smooth running of business-critical systems. As an IT Support Technician, you'll provide first and second-line support across the organisation, ensuring users receive prompt and effective technical assistance while helping maintain the company's IT infrastructure and systems. You'll work closely with the IT Manager and wider business, supporting a diverse range of hardware, software, and network technologies. Qualifications Minimum 1 year's experience within an IT support role Experience supporting Microsoft-based desktop environments Familiarity with hardware troubleshooting and system maintenance Knowledge of helpdesk ticketing systems would be advantageous Responsibilities Provide 1st and 2nd line technical support to end users Diagnose and resolve hardware, software, and system issues Install, configure, and maintain desktop, laptop, and network equipment Monitor and manage IT helpdesk tickets, ensuring SLAs are achieved Maintain IT asset and equipment inventories Support software licensing and compliance requirements Perform hardware upgrades, repairs, and system maintenance Create and maintain technical documentation and knowledge base articles Deliver user training and guidance on internal IT systems Support IT security, compliance, and best practice initiatives This is an opportunity to join a stable, well-established organisation, working within a varied and hands-on technical role. An opportunity to further develop your IT career in a supportive and collaborative team environment. For a confidential conversation, apply with an up-to-date CV.
Job Title: 1st Line Support Location: Ridham, Sittingbourne and other sites in the southeast as required Salary: £31,000 per annum Job Type: Permanent, Full time Hours: 40 hours per week About Us: Countrystyle's mission is to provide outstanding customer service, drive innovation, and set market standards for sustainable quality. We transform waste into a valuable resource to protect precious natural resources. We make it easy for our clients to achieve our mutual goals and deliver waste outcomes which benefit the wider community. Our customers love to work with us, they trust us, and share our mission. About the role: The main purpose of the role is to provide technical support across all sites and contracts for all support tickets including server, desktop and networking infrastructure and telephone systems, both landline and mobile services. Please note this position is based entirely on-site and requires attendance in the office five days a week. Responsibilities: Manage and maintain good quality, accurate documentation on all IT processes. Maintain systems, resolving any general workplace IT issues. Assist the wider IT team to deliver IT projects, such as a new workflow, including the carrying out of testing. Assist the wider IT team to monitor the network for all sites and working closely with our outsourced IT department on any issues. Assist in maintaining our printer outsourcing contract. Co-ordinate data compliance with our outsourced IT department (e.g. laptop encryption, remote wiping etc) ensuring our IT infrastructure is secure and compliant with regulations (including GDPR). Monitor and update the 'IT issues' database. Staff have a duty to take care of their own health and safety and that of others who may be affected by their actions at work. Staff must co-operate, report unsafe conditions and comply with the company management systems and safe systems of work as well as co-workers to help everyone meet their legal requirements. About you: Essentials: Strong Communications skills at all levels MS Office to intermediate level Documentation to entry Level Previous experience in a similar role/ IT Field or IT Qualification Ability to work to tight deadlines GCSE grades A-C Proactive with a desire to learn new skills Attention to detail UK Driving Licence Required Desirable: Networking (Unifi/ Meraki/ Cisco) Knowledge Knowledge of Windows Operating Systems Benefits: Life Insurance with access to GP24 Commitment to wellbeing through Employee Assistance Programme Electric Car salary sacrifice scheme for eligible employees Cycle to work scheme Company Events GymFlex salary sacrifice Please click on the APPLY button to send your CV for this role. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK. Candidates with experience or relevant job titles of; 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1stLine Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer may also be considered for this role.
04/07/2026
Full time
Job Title: 1st Line Support Location: Ridham, Sittingbourne and other sites in the southeast as required Salary: £31,000 per annum Job Type: Permanent, Full time Hours: 40 hours per week About Us: Countrystyle's mission is to provide outstanding customer service, drive innovation, and set market standards for sustainable quality. We transform waste into a valuable resource to protect precious natural resources. We make it easy for our clients to achieve our mutual goals and deliver waste outcomes which benefit the wider community. Our customers love to work with us, they trust us, and share our mission. About the role: The main purpose of the role is to provide technical support across all sites and contracts for all support tickets including server, desktop and networking infrastructure and telephone systems, both landline and mobile services. Please note this position is based entirely on-site and requires attendance in the office five days a week. Responsibilities: Manage and maintain good quality, accurate documentation on all IT processes. Maintain systems, resolving any general workplace IT issues. Assist the wider IT team to deliver IT projects, such as a new workflow, including the carrying out of testing. Assist the wider IT team to monitor the network for all sites and working closely with our outsourced IT department on any issues. Assist in maintaining our printer outsourcing contract. Co-ordinate data compliance with our outsourced IT department (e.g. laptop encryption, remote wiping etc) ensuring our IT infrastructure is secure and compliant with regulations (including GDPR). Monitor and update the 'IT issues' database. Staff have a duty to take care of their own health and safety and that of others who may be affected by their actions at work. Staff must co-operate, report unsafe conditions and comply with the company management systems and safe systems of work as well as co-workers to help everyone meet their legal requirements. About you: Essentials: Strong Communications skills at all levels MS Office to intermediate level Documentation to entry Level Previous experience in a similar role/ IT Field or IT Qualification Ability to work to tight deadlines GCSE grades A-C Proactive with a desire to learn new skills Attention to detail UK Driving Licence Required Desirable: Networking (Unifi/ Meraki/ Cisco) Knowledge Knowledge of Windows Operating Systems Benefits: Life Insurance with access to GP24 Commitment to wellbeing through Employee Assistance Programme Electric Car salary sacrifice scheme for eligible employees Cycle to work scheme Company Events GymFlex salary sacrifice Please click on the APPLY button to send your CV for this role. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK. Candidates with experience or relevant job titles of; 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1stLine Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer may also be considered for this role.
Job Title: IT Helpdesk Manager Location: Bridgend, South Wales Salary: Competitive Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About The Role: As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Key Responsibilities: Reporting to our Head Of Service Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount. Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge required to excel in their roles. Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations. Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommendations to improve the overall service experience provided by Flotek. Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team. Provide excellent customer service by communicating effectively and professionally with our partners. Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development. Lead the team from a technical perspective ensuring the correct team resources are available to provide world class service. Mentor the Team Leaders to effectively manage day to day operations, deliver feedback & coaching. Coach Team Leaders to take ownership of partner queries to deliver world class service. Setting KPI and metrics to monitor team performance and be able to present these to Flotek Directors and Management Team What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team. Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products. Solid experience in customer service (excellent verbal and written communication skills required). Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls. Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader. Ability to prioritise personal and team workload. Holds a Full UK valid driving license Benefits: Salary dependent on experience Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional development and career progression. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support, IT Customer Support Manager, may also be considered for this role.
01/07/2026
Full time
Job Title: IT Helpdesk Manager Location: Bridgend, South Wales Salary: Competitive Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About The Role: As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Key Responsibilities: Reporting to our Head Of Service Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount. Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge required to excel in their roles. Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations. Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommendations to improve the overall service experience provided by Flotek. Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team. Provide excellent customer service by communicating effectively and professionally with our partners. Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development. Lead the team from a technical perspective ensuring the correct team resources are available to provide world class service. Mentor the Team Leaders to effectively manage day to day operations, deliver feedback & coaching. Coach Team Leaders to take ownership of partner queries to deliver world class service. Setting KPI and metrics to monitor team performance and be able to present these to Flotek Directors and Management Team What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team. Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products. Solid experience in customer service (excellent verbal and written communication skills required). Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls. Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader. Ability to prioritise personal and team workload. Holds a Full UK valid driving license Benefits: Salary dependent on experience Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional development and career progression. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support, IT Customer Support Manager, may also be considered for this role.
