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Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Provider, recently ranked as World class by the Best Companies to work for awards. Be a key player in our Technical Services team This is an onsite IT Support Engineer role, and we are looking for a highly motivated and driven individual with an excellent customer service and support background. The role is 100% client focused, proactively supporting clients to ensure world class customer experience. Experience in varied IT environments is highly required, with the ability to support a variety of simple and complex issues, especially around Microsoft365 admin portals and end user Mac and Windows Operating Systems. You will be responsible for: Providing effective 1st and 2nd line support to our clients, working seamlessly alongside the rest of the Opus IT Service Desk Logging detailed and accurate information into the case management system Taking responsibility for your personal call queue, ensuring that all tickets are kept up to date and closed in a timely fashion to meet SLAs Communicating with users to keep them updated on the progression of their issue and ensuring that customer satisfaction remains high Walking the floor daily to ensure users have an approachable and accessible IT Support presence Proactively checking Audio Visual rooms at the beginning and throughout the day Running regular drop-in sessions where users can come to request assistance or training Building and configuring desktop systems and mobile devices Fixing hardware faults and installing upgrades to hardware Salary £40-£42k DOE This role is onsite up to 5 days a week in CENTRAL LONDON The talents we are excited to see You will have the following experience/skills: Ideally you will have experience working onsite for Legal chambers supporting 1st/2nd line technical IT support role or equivalent 3+ years working for an MSP previously is desirable 2nd Line support of Microsoft infrastructure software and application suites Competency with mainstream Apple Mac infrastructure software and application suites MS Certificates are preferred Familiarisation working according to industry best practice, such as ITIL service strategy Enthusiasm for furthering career in technical support and delivery Ability to communicate at all company structure levels Ability to work autonomously and deliver effective outcomes without supervision Your exclusive benefits A comprehensive Private Healthcare and Cash Plan Pension and life assurance Entry to the £3,000 quarterly Dreamball draw Personalised training and development pathways Regular fully funded companywide events Monthly outstanding performer accolades Enriching paid volunteering days A rewarding Refer a friend scheme (£1,000) The flexibility to adjust your holiday allowance (25 days pa) Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. We're on track to meet this target, and we're seeking top talent like you to join us on this exciting journey. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.

We're looking for an IT Support Engineer to join a growing, forward-thinking technology organisation. Do you enjoy resolving IT issues, helping colleagues work efficiently, and using automation to streamline everyday tasks. This may be the opportunity for you What will you be doing? Provide 1st and 2nd line IT support for desktops, laptops, and mobile devices. Support and maintain Microsoft 365, Intune, and Azure AD / Entra ID environments. Troubleshoot hardware and software issues, resolving problems efficiently and escalating when needed. Use PowerShell and Power Automate to automate repetitive tasks and improve workflows (desirable). Assist colleagues with IT tools, providing guidance, training, and clear documentation. Monitor and maintain devices to ensure security, performance, and compliance standards are met. Identify opportunities to improve IT processes and enhance the end-user experience. What experience do you need? Hands-on experience providing IT support in a workplace environment. Strong knowledge of Microsoft 365, Intune, and Azure AD / Entra ID. Familiarity with ITIL. Strong problem-solving skills with excellent communication and customer service abilities. Desirable Exposure to automation, AI-powered tools, or monitoring platforms. Experience with PowerShell and/or Power Automate. What's in it for you? Annual performance bonus Market-leading pension scheme Funded training and professional certifications Enhanced holiday entitlement Long-term career progression opportunities

IT Field Engineer (MSP) Base Salary: £30,000 £35,000 Plus Van or £300 p/m Car Allowance & benefits 3 days p/week on-site across Blackpool & 2 days p/week in Burnley (HQ) The opportunity: A well-established MSP is looking for a client-facing Field Engineer to support a growing schools trust across Blackpool. You ll spend three days per week on-site acting as the go-to IT contact for your allocated schools, with the remaining two days based in Burnley alongside the Service Desk team. This is a role with real ownership not just reacting to tickets, but building relationships and providing proactive, hands-on support. There s genuine progression here. We ve seen people join at 1st Line and develop into senior technical roles and even Service Manager level within the business. The management team are big on upskilling their engineers, investing in training and giving people exposure to projects and more responsibility as they grow. If you re ambitious and want more than just a static support role, this environment will suit you. Day to day You ll support Microsoft 365 environments, servers and desktops, assist with Azure and wider Microsoft cloud technologies, and troubleshoot networking issues across DNS, DHCP and TCP/IP. You ll work across VMware and Hyper-V, manage tickets within SLA, liaise with third parties and see issues through to resolution. Who we are looking for You ll have 2 3 years MSP experience and be operating at strong 1st or 2nd Line level. Solid Microsoft 365 knowledge is essential, alongside good infrastructure fundamentals and the confidence to work independently on-site. You ll need to be friendly, approachable and genuinely enjoy the customer-facing side of the role. This suits someone who likes being out in the field, building rapport with school staff and becoming a trusted IT contact. A full UK driving licence is required and an Enhanced DBS will be arranged. The Next Steps If you d like to hear more, get in touch with Joe White at CRG TEC. Drop me a message, send your CV across, or give me a call for a confidential chat.

IT Specialist - 1st/2nd Line Support Scunthorpe On-site Permanent 28,000+ excellent benefits We are recruiting an IT Specialist (2nd Line Support) to provide hands-on technical support across a busy manufacturing site in Scunthorpe. This role is ideal for an experienced IT Support Engineer / 2nd Line Support Analyst with strong Microsoft and networking knowledge who enjoys resolving incidents, supporting infrastructure, and delivering excellent customer service. The Role As part of the IT team, you will: Provide 1st and 2nd Line IT Support to site users Investigate and resolve issues across Windows 10/11 and Windows Server 2016/2019 Support Cisco switching, WiFi and network connectivity (DNS, DHCP, NAT, Group Policy) Maintain and administer Active Directory and Microsoft 365 / Office 365 Support backup technologies and infrastructure systems Troubleshoot VOIP, printers, copiers and end-user hardware (laptops, desktops, phones) Manage tickets via Jira Service Desk , ensuring SLAs are met Escalate complex issues where required What We're Looking For Proven experience in 2nd Line Support / IT Support Engineer role Strong knowledge of Windows 10 and Windows Server environments Experience with Cisco switching or networking (CCNA / Network+ desirable) Understanding of DNS, DHCP, Group Policy and core infrastructure technologies Experience supporting hardware, printers and user devices Excellent communication and problem-solving skills Desirable Firewall technologies Hyperconverged infrastructure Experience in a manufacturing or site-based environment Why Apply? Broad technical exposure across infrastructure and networking Hands-on role with real ownership of incidents Opportunity to develop networking and infrastructure expertise If you are a proactive IT Support Specialist / 2nd Line Engineer looking for your next challenge in Scunthorpe we would love to hear from you. Apply today! INDSR

IT Field Engineer (MSP) Base Salary: £30,000 £35,000 Plus Van or £300 p/m Car Allowance & benefits 3 days p/week on-site across Blackpool & 2 days p/week in Burnley (HQ) The opportunity: A well-established MSP is looking for a client-facing Field Engineer to support a growing schools trust across Blackpool. You ll spend three days per week on-site acting as the go-to IT contact for your allocated schools, with the remaining two days based in Burnley alongside the Service Desk team. This is a role with real ownership not just reacting to tickets, but building relationships and providing proactive, hands-on support. There s genuine progression here. We ve seen people join at 1st Line and develop into senior technical roles and even Service Manager level within the business. The management team are big on upskilling their engineers, investing in training and giving people exposure to projects and more responsibility as they grow. If you re ambitious and want more than just a static support role, this environment will suit you. Day to day You ll support Microsoft 365 environments, servers and desktops, assist with Azure and wider Microsoft cloud technologies, and troubleshoot networking issues across DNS, DHCP and TCP/IP. You ll work across VMware and Hyper-V, manage tickets within SLA, liaise with third parties and see issues through to resolution. Who we are looking for You ll have 2 3 years MSP experience and be operating at strong 1st or 2nd Line level. Solid Microsoft 365 knowledge is essential, alongside good infrastructure fundamentals and the confidence to work independently on-site. You ll need to be friendly, approachable and genuinely enjoy the customer-facing side of the role. This suits someone who likes being out in the field, building rapport with school staff and becoming a trusted IT contact. A full UK driving licence is required and an Enhanced DBS will be arranged. The Next Steps If you d like to hear more, get in touch with Joe White at CRG TEC. Drop me a message, send your CV across, or give me a call for a confidential chat.

Application Support Technician Milnthorpe, Cumbria£30,000 - £35,000 (depending on experience)Do you enjoy helping people and solving problems? Are you looking for a rewarding role where you can build new skills and make a real difference in healthcare?Whether you're just starting your career in technology or want to take your customer service experience in a new direction, this could be the perfect opportunity for you.Founded in 1984, 4S DAWN Clinical Software is a world-leading provider of software that helps hospitals and clinics safely monitor patients with long-term conditions. Our software is used every day by healthcare teams to improve patient safety.We're now looking for a friendly, motivated Application Support Technician to join our team. About the role In this people-focused role, you'll support our customers by helping them use our software confidently and effectively. You'll respond to queries, investigate issues, and work with colleagues to resolve them quickly. You'll also be involved in setting up new systems, making sure everything runs smoothly for our customers from day one.You don't need to be a technical expert; what matters most is that you're curious, enjoy learning, and are confident communicating with people. We'll provide full training to help you build the technical skills you need. What you'll do - Support customers by responding to queries and helping them get the most from our software- Troubleshoot issues and work with our team to resolve them quickly and effectively- Assist with new software setups and testing to make sure everything is ready for use- Be part of a friendly team committed to improving patient care- Act as a trusted software consultant, using creativity and insight to help customers unlock the full potential of the application's tools and features in solving their real-world challenges What we're looking for - A good understanding of computers and networks, or the enthusiasm to learn- Excellent communication skills and a professional, helpful approach on the phone and by email- A degree (or equivalent) or other relevant qualificationExperience with programming (such as SQL, HTML, or JavaScript) or databases is helpful but not essential; we'll teach you what you need to know. Why join us? - A supportive, friendly working environment with hybrid working (split between home and our Milnthorpe office)- Clear opportunities to grow your career, from application support to software development or project delivery- A chance to be part of a mission-led company improving patient safety around the worldPlease note, you'll need to live within a commutable distance (around 20-30 miles) of Milnthorpe, Cumbria.If you're ready to build a rewarding career helping customers and making a difference in healthcare, we'd love to hear from you. Select the Apply button today.Other organisations may call this role Software Support Technician, IT Support Technician, Technical Support Analyst, 1st Line Technician, Helpdesk Technician, Desktop Support Technician, 1st Line Analyst, Customer Support Technician, Software Support Engineer, Systems Support Technician, or Helpdesk Support Technician.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Senior Third-line Engineer (Apple MDM) Hybrid (Central London) £53,000 - £60,000 (depending on experience) We're supporting a well-regarded London institution with a large, growing Apple estate (thousands of Macs and hundreds of iPads, focused on staff devices). The End User Computing team is expanding and needs a hands-on senior engineer to own and elevate the Apple platform - someone who thrives on deep technical ownership, mentoring a small team, and delivering seamless user experiences in a collaborative, knowledge-sharing environment. This is a true third-line role: final escalation point, MDM architecture, packaging/deployment leadership What you'll be doing Act as the go-to expert and escalation point for all complex Mac-related issues and escalations Own the Jamf Pro MDM environment: configuration, policies, deployments, updates, ADE/ABM, and ongoing optimisation for a smooth, secure user experience Lead packaging, scripting (heavy bash/shell), and deployment processes; mentor and guide junior team members Troubleshoot and resolve advanced Apple device problems across macOS/iOS/iPadOS Build and maintain integrations with Microsoft tools (Platform SSO, extensions, Office 365 config/support, compliance flows) Collaborate across IT teams: share knowledge, document processes, train 1st/2nd line, contribute to continual improvement Proactively monitor queues/SLAs, drive reliability, and bring ideas to enhance the platform What we're looking for Essential: Jamf 200 certification (or equivalent deep proven expertise; Jamf 300/400 a bonus) Strong hands-on experience managing enterprise Apple MDM (Jamf Pro focus: ADE, software deployment, API automation, configuration profiles) Proficiency in bash/shell scripting and macOS application packaging (Jamf Composer, autoPKG, etc.) Solid understanding of Microsoft 365/endpoint integrations and compliance tools Proven track record in senior-level Apple support/escalation in enterprise or large-scale environments (higher education, corporate, or similar) Methodical troubleshooting, attention to detail, proactive mindset Excellent communication (written/spoken) and commitment to teamwork, equality, diversity & inclusion Desirable: Jamf Protect/security experience Familiarity with 802.1X/network auth automation Exposure to scientific/developer tools (e.g., Homebrew, Docker, Git, SPSS/R) Microsoft Intune knowledge

2nd Line Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role Our client is looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to their customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to, Microsoft Endpoint Configuration Manager/System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join their friendly company, where a great team and a positive culture await you.

Job Title: ICT Senior Network Engineer Location: Bridgend Salary: £47,046 - £50,949 per annum Job type: Full Time / Permanent Level of Welsh language ability required: 2 Working Hours: 37 hours per week Closing Date: 13/02/2026, 15:00 About Us: South Wales Police is the largest police force in Wales, serving a population of approximately 1.3 million people across an area of 2,117 square miles. We are dedicated to keeping our communities safe and secure, and we rely on cutting-edge technology to support our operations. As an ICT Senior Network Engineer, you will play a crucial role in ensuring the smooth functioning of our ICT infrastructure and providing technical assistance to our staff. We have recently invested heavily in our ICT department with exciting new projects and opportunities funded by significant investment. We are going through a period of significant growth and technological change, there has never been a better time to join! The Role: We are seeking a highly skilled and motivated Senior Network Engineer to join our dynamic IT team. In this role you will support the development, implementation, and maintenance of the network infrastructure. The ICT Senior Engineer - Networks will provide the technical resources necessary to support business continuity for a 24/7 emergency policing service and its external partners. Responsibilities: Implement network security including firewall configurations, intrusion detection/prevention systems, and access control lists To maintain the network architecture including Cisco routers and switches and Cisco ASA / Firepower firewalls & troubleshoot any issues that develop To manage Meraki firewalls / SD-WAN Appliances To assist with the maintenance of Cisco AnyConnect VPN / NAM / ISE To assist with the implementation and maintenance of a CISCO ACI network To manage the performance of major routing protocols such as EIGRP and OSPF. To conduct network capacity planning and support the roll-out of upgrades and improvements across LAN / WLAN / WAN / Wi-Fi / MPLS / SD-Access and Data Centre Requirements: Must possess any of the following: A bachelor's degree in an ICT related subject, Cisco Certified - preferably CCNP or demonstratable equivalent skills or experience in networking Must have experience of designing, installing, configuring and managing an on-premise network infrastructure including layer 2 and 3 switching and routing. Must have experience of managing network security hardware and software, including firewalls and network intrusion detection systems. Experience of network hardware and software including Cisco and Meraki solutions Must demonstrate in-depth understanding of datacentre network architectures, ICT disaster recovery strategies, and LAN / WLAN / WAN / Wi-Fi / MPLS / SD-Access networking technologies. Benefits Include: Training and professional development opportunities Local Government Pension Scheme 24 days Annual Leave increasing to 29 days after 5 years employment Flexible working dependant of duties Free on-site parking On site fitness centre and canteen Collaborative and supportive work environment. Cycle to work scheme Wellness programmes SWP Diolch Vectis & Blue light Discount Card Opportunity to make a meaningful contribution to public safety and community well-being. Diversity, Equality & Inclusion: As a Force, we are committed to developing the overall structure of equality, diversity and inclusion across South Wales Police: in our workforce and in the services we provide. South Wales Police is an equal opportunities employer and is determined to attract, employ and support a workforce which is representative of the diverse society which it serves. We are committed to achieving a working environment which is free from any form of harassment, intimidation, bullying or victimisation. Applications are welcomed from all under-represented groups and support will be made available for all applicants as and when requested. Additional Information: The successful Candidate must be willing to undergo vetting to MV/SC Vetting. Note: Due to the sensitive nature of the work performed by South Wales Police, all applicants will undergo a comprehensive background check as a part of the recruitment process. Shortlist Date: 23 February 2026 Interview Date: 2 March 2026 Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, Information Technology, IT, 1st Line, 2nd Line, Technical Support Engineer, Network Engineer, IT Networks Technician, IT, Customer Services may also be considered for this role.

1st / 2nd Line engineer - 5 days onsite We are looking for an experienced 2nd Line engineer to join our client on a permanent basis 5 days a week onsite. Key Skills High level of 1st / 2nd line IT support skills and very strong troubleshooting skills Managed Service provider or demonstrable experience in a similar role providing desk-side and remote support to users with varying degrees of computer literacy Experience in the installation, configuration and support of desktop/laptops, various types of peripheral hardware (including printers, smartphones and tablets) Proven knowledge and demonstrated experience in the operation & administration of Google Workspace. Experience with Microsoft 365 would also be an advantage Demonstrated experience of managing tablets/mobiles and Windows 10/11 devices with Intune or equivalent Strong knowledge of Windows 10 and MAC operating systems Good networking fundamental skills including LAN, WAN, VPN, Routers, Firewalls Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Robert Half are recruiting for an experienced IT Support Engineer to support a market leading manufacturing organisation on an initial 3-month contract based in Marlow. Responsibilities: Provide hands-on 1st and 2nd line technical support across a busy manufacturing site. Act as the primary on-site escalation point for end-user issues, ensuring quick diagnosis and resolution. Troubleshoot and support Windows 10/11, Microsoft 365, Teams, and core business applications. Set up, configure, and maintain laptops, desktops, mobile devices, printers, and on-site hardware. Manage incidents through the ITSM system, ensuring accurate logging, prioritisation, and timely resolution. Support user onboarding and offboarding, including account creation, permissions, and access rights in Active Directory/M365. Deliver basic network troubleshooting, including connectivity checks, WiFi issues, DNS/DHCP awareness, and patching. Assist with local IT projects, hardware refreshes, and small-scale site improvements. Collaborate closely with the wider IT function, escalating complex issues to senior engineers or third-party providers where needed. Maintain strong communication with on-site users, delivering a high standard of customer service. Ensure IT equipment across the manufacturing floor remains operational, safe, and compliant. Experience: Proven background in IT Support, Service Desk, or Desktop Support with solid 1st/2nd line capability. Strong working knowledge of: Windows 10/11 Microsoft 365 / Office 365 Active Directory (password resets, group management) Teams Basic networking (DNS, DHCP, connectivity) Experience supporting users within manufacturing, industrial, or shop-floor environments is advantageous. Confident troubleshooting hardware faults and supporting device builds, imaging, and replacements. Ability to multitask and manage ticket queues in a fast-paced environment. Excellent communication skills with the ability to support non-technical users. Strong customer-focused approach and ability to work independently on-site. Contract Initial 3-month contract (with potential extension) Inside IR35 via Umbrella 4 days per week on-site in Marlow Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:

Are you an experienced 1st line or 2nd Line Engineer with exposure to Microsoft cloud? This is an opportunity to work for a forward thinking and well-respected IT Managed Service Provider in Norwich. With a progressive approach to training their staff, it is in their ethos to help Engineers achieve qualifications to better themselves and their ability. Their approach to clients is quality-driven and customer focussed, ensuring their team provide exceptional service and to work collaboratively with their clients. You will be a motivated and natural problem solver with a keen interest in IT. As a Systems Engineer you will be responsible for providing both onsite and remote technical support for our growing client base. You will be responsible for managing technical matters with client IT systems, ensuring SLAs are met. Acting as an escalation point for the Junior Systems Engineers. The role will involve fault diagnosis and resolution, providing onsite, remote and telephone support for client infrastructure and end-users. Skills Required: Excellent problem solving and customer service skills Microsoft 365 Windows Server Windows Desktop Networking knowledge, IP, Internet connectivity As you will be client facing too, it is a requirement you have a Driving License before applying. To learn more and see a full job description, please Apply!

3rd Line IT Service Desk Engineer Whiteley Full-Time, Permanent Are you an experienced IT professional looking for your next challenge? Our client is on the lookout for a talented 3rd Line IT Engineer to join their growing vibrant and collaborative Service Desk team. You'll be working alongside a close-knit group of four skilled Engineers who are passionate about delivering exceptional support and solving problems together and independently. As a member of their team, you'll have the opportunity to mentor and guide Junior Engineers, helping them grow while making a real impact on the team's success. They're all about fostering a supportive environment, and they fully invest in your growth with tailored training, progression plans, and plenty of opportunities to advance your career. While you'll be part of a fast-paced, customer-focused environment, they're committed to giving you the tools and support you need to thrive. As part of the role, there is an on-call rotation once a month. If you're ready to bring your expertise to a place that values your growth and development, they'd love to hear from you! Benefits of working for Our Client: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT Purchasing Scheme. Company Pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology. Experts in Managed IT, Cyber Security and Communications solutions, our client is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers' strategic goals, their in-house teams tailor their services to suit every client's unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, they ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of Our Client's 3rd Line IT Service Desk Engineer: Advanced Technical Support: Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying root causes of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with external vendors and third-party service providers to resolve technical issues and procure necessary hardware or software. Training and Mentoring: Provide guidance and support to Junior Engineers and support staff. On Call: There is an expectation to be on call once a month. Your Previous Experience: Microsoft Windows desktop and server configuration and support experience. Microsoft Exchange On Prem and Online configuration and support experience. Terminal server environment configuration and support experience (Citrix, AVD, RDS). Active Directory configuration and administration. Strong knowledge and understanding of Group Policy. Strong general networking skills (CLI, Subnetting, NAT). Good understanding of DNS. Router configuration and support experience (Cisco, HP, Draytek). Firewall configuration and support experience (Watchguard, SonicWALL). HP ProLiant and Dell PowerEdge Server Hardware support experience. VMware and Hyper V support experience (VCP an advantage). Storage technologies (NAS, NetApps, Synology). Strong understanding of Office 365. Strong understanding of Microsoft Azure. Strong understanding of Microsoft Intune. Strong understanding of SSL Certificates. Essential Skills: Excellent communication skills. Organisational skills. Results driven with a proven track record. Team player. Self-motivated and proactive. Ability to be resilient and to work under pressure. Apply today.

2nd Line IT Support Engineer London £45,000 - £47,000 Our client is looking for a motivated and enthusiastic 2nd Line Support Engineer to join their growing team. This is an exciting opportunity for someone who is passionate about technology, eager to learn and thrives in a fast-paced environment. You will have strong experience with troubleshooting and resolving MAC issues. You'll be given opportunity to achieve professional certifications within your first 6 months! Responsibilities: Provide 2nd line Mac support Troubleshoot and resolve Mac issues Deliver outstanding customer service through your technical expertise Manage and support device and identify platforms including Addigy, Jamf, JumpCloud or Okta Escalate complex issues to 3rd line support where required Maintain accurate documentation of incidents, fixes and processes Continue to self-development and learning, as well as improvement of IT processes and user experience Skills: Strong hands-on experience supporting Mac devices and MacOS environments Proven 1st/2nd line Mac experience is essential Experience with Addigy, Jamf, JumpCloud or Okta Excellent problem-solving skills Understanding of networking fundamentals Strong communication and customer service skills Proactive team player If you are a Mac-focused IT professional who enjoys problem solving, learning new technologies and delivering excellent support, we'd love to hear from you. Our client offers ongoing training and development, a supportive team culture and career opportunities. This role is based in their London office 5 days a week. Due to the number of applications, we can only respond to candidates who have matched the skills and experience needed.

IT Support Engineer St Albans £35,000 - £45,000 Our client who is a growing MSP require an experienced IT Support Engineer. No two days will be the same, as you will work across varied technical infrastructures. You will have the opportunity to develop your skills and play a pivotal part of a customer focused support team. Our client will offer you a supportive working environment. You will be responsible for resolving 1st - 3rd line tickets end to end. Responsibilities: Troubleshooting, installing, maintaining and supporting a wide range of IT systems Resolving 1st - 3rd line tickets Visit client sites and working remotely via phone, email and remote access Working on projects, improvements and migrations Support windows server, RDS, AD, Hyper-V and Azure environments Fully document tickets and update cases Manage devices via RMM and Intune Skills: Proven experience of working in a similar role for an MSP Outstanding customer service skills Strong problem-solving skills Driving license and own car (required for client visits) Good knowledge of networking fundamentals Strong Microsoft 365 admin experience Windows Server, AD, Intune, Security Hyper V and RDS knowledge Excellent communication skills Ideally have azure depth, ConnectWise and Powershell experience If you are an experienced IT Support Engineer and looking for a new challenge, in a role which will offer you variety, real responsibility, direct access to decision-makers, and you have a true passion for technology, we'd love to hear from you. This role is office based 5 days a week. Due to number of applications, we will only be able to respond to candidates with the matching skills and experience.