Technical Support Engineer (IT Support) Ayrshire 25,000 to 35,000 + Cycle to Work Scheme + On-site Gym + Private Healthcare Are you a Technical Support Engineer/Graduate or similar looking to join a tight knitted team with over 15 years of experience in offering IT Support for a range of industries and companies. Do you want the opportunity to kick start your career with a company with distinguished partnerships with industry leading companies such as Dell and Microsoft, that offers multiple opportunities and experiences for you to expand your skills and progress into a managerial position. This opportunity gives you the chance to work with a multi-skilled team which will help to train and support you to technically progress in IT Support. On offer is the chance for a Technical Support Engineer or graduate to join a company which takes pride in being able to provide quality IT solutions for all business aspects. This reputation is proven in their distinguished client based which has stayed with them since their creation. In the role you will assist in client IT Support in relation to Cloud Tools and Apps, Microsoft 365 and Hardware. As an IT Support Engineer, you will be expected to have an understanding of Microsoft 365 platforms as well as Microsoft server roles. You will also need to have strong networking skills in relation to firewalls, TCP/IP, subnetting as well as routing and switching. This role would suit an IT Support Technician or graduate who is keen to gain new experiences and expand their IT skills. You will need to be able to manage support requests, installations, administration and configuration tasks. The candidate desirable would have knowledge in hardware installation, Microsoft servers, AI tools and Microsoft 365 management. The Role: External support for all remote client related issues Microsoft 365 management Various IT tasks such as networks and firewalls General IT problem solving The Person: IT Support Technician or graduate Within 20 miles from job site Keen to progress their career REF BBBH21867 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
21/10/2025
Full time
Technical Support Engineer (IT Support) Ayrshire 25,000 to 35,000 + Cycle to Work Scheme + On-site Gym + Private Healthcare Are you a Technical Support Engineer/Graduate or similar looking to join a tight knitted team with over 15 years of experience in offering IT Support for a range of industries and companies. Do you want the opportunity to kick start your career with a company with distinguished partnerships with industry leading companies such as Dell and Microsoft, that offers multiple opportunities and experiences for you to expand your skills and progress into a managerial position. This opportunity gives you the chance to work with a multi-skilled team which will help to train and support you to technically progress in IT Support. On offer is the chance for a Technical Support Engineer or graduate to join a company which takes pride in being able to provide quality IT solutions for all business aspects. This reputation is proven in their distinguished client based which has stayed with them since their creation. In the role you will assist in client IT Support in relation to Cloud Tools and Apps, Microsoft 365 and Hardware. As an IT Support Engineer, you will be expected to have an understanding of Microsoft 365 platforms as well as Microsoft server roles. You will also need to have strong networking skills in relation to firewalls, TCP/IP, subnetting as well as routing and switching. This role would suit an IT Support Technician or graduate who is keen to gain new experiences and expand their IT skills. You will need to be able to manage support requests, installations, administration and configuration tasks. The candidate desirable would have knowledge in hardware installation, Microsoft servers, AI tools and Microsoft 365 management. The Role: External support for all remote client related issues Microsoft 365 management Various IT tasks such as networks and firewalls General IT problem solving The Person: IT Support Technician or graduate Within 20 miles from job site Keen to progress their career REF BBBH21867 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
IT Support Engineer 3 Month Contract Manchester My client, a global entertainment and media enterprise, is looking for an IT Support Engineer to manage BAU workload and provide 1st and 2nd line support. The ideal candidate will be personable with a professional passion for providing high quality IT support services. Key responsibilities of the IT Support Engineer: - Provide 1st and 2nd line support to end users across hardware, software, Infrastructure and network-related issues through JIRA ITSM - Troubleshoot and resolve issues related to M365, Active Directory and Windows 11 - Diagnose and resolve network connectivity and VPN issues - Set up and maintain meeting room AV hardware and other office network technologies - Contribute to technology updates and develop ITIL best practices - Providing support with additional IT projects IT Support Engineer Experience/Technologies: - Understanding of Windows 10/11 operating system - Administration and support - Microsoft Stack including Office 365 and Intune - Administration and support - Office network technology including meeting room AV systems - Administration and management - Active Directory - Administration and management - Using ticketing system to respond to portal requests - User support - Communication and interpersonal skills The successful IT Support Engineer candidate will be commutable 4 days a week onsite to Central Manchester. Apply now to speak with VIQU IT in confidence. Or reach out to Matt Farrell via the VIQU IT website. Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment
21/10/2025
Full time
IT Support Engineer 3 Month Contract Manchester My client, a global entertainment and media enterprise, is looking for an IT Support Engineer to manage BAU workload and provide 1st and 2nd line support. The ideal candidate will be personable with a professional passion for providing high quality IT support services. Key responsibilities of the IT Support Engineer: - Provide 1st and 2nd line support to end users across hardware, software, Infrastructure and network-related issues through JIRA ITSM - Troubleshoot and resolve issues related to M365, Active Directory and Windows 11 - Diagnose and resolve network connectivity and VPN issues - Set up and maintain meeting room AV hardware and other office network technologies - Contribute to technology updates and develop ITIL best practices - Providing support with additional IT projects IT Support Engineer Experience/Technologies: - Understanding of Windows 10/11 operating system - Administration and support - Microsoft Stack including Office 365 and Intune - Administration and support - Office network technology including meeting room AV systems - Administration and management - Active Directory - Administration and management - Using ticketing system to respond to portal requests - User support - Communication and interpersonal skills The successful IT Support Engineer candidate will be commutable 4 days a week onsite to Central Manchester. Apply now to speak with VIQU IT in confidence. Or reach out to Matt Farrell via the VIQU IT website. Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment
Job Title: Principal Systems Engineer Location: Frimley. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Negotiable dependant on experience What you'll be doing: Provide oversight and technical ownership of CCS design, leading design decisions and supporting the Engineering Manager in delivering in-service programmes Ensure technical leadership by controlling project scope, managing design changes, and engaging stakeholders and suppliers to identify risks early Lead programme-level design reviews, coordinate stakeholders, manage design baselines and voids, and produce Certificates of Design while ensuring design governance Review and influence technical requirements and architectural design to ensure system integration, covering sub-systems and specialist domains for subcontractor design, development, and qualification Provide specialist knowledge and subject matter expertise in the integration, validation and verification of systems Your skills and experiences: Essential: Extensive experience in network or software engineering, ideally with a background in operations Ability to take the lead on technical matters and provide expert guidance Chartered Engineer status or working towards Specialist expertise in Combat Systems, particularly in relation to submarines, would be advantageous Familiarity with DOORS and prior hands-on experience using it Proven experience in change management processes Desirable: Systems Engineering (INCOSE) qualifications Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The team: You will be joining the In-Service Programme team, working on the V Class, where you'll thrive in a fast-paced environment, delivering high-quality results within tight enterprise timelines. As part of a medium-sized core team of 6-12, you'll also collaborate with a wider group of around 30, engaging with a broad stakeholder network. This role demands strong technical leadership , owning challenges , proactively solving problems, and working with the right stakeholders to drive solutions forward. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 31st October 2025 We reserve the right to close this vacancy early if we receive sufficient applications f or the r ole. Therefore, if you are interested, please submit your application as early as possible.
21/10/2025
Full time
Job Title: Principal Systems Engineer Location: Frimley. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Negotiable dependant on experience What you'll be doing: Provide oversight and technical ownership of CCS design, leading design decisions and supporting the Engineering Manager in delivering in-service programmes Ensure technical leadership by controlling project scope, managing design changes, and engaging stakeholders and suppliers to identify risks early Lead programme-level design reviews, coordinate stakeholders, manage design baselines and voids, and produce Certificates of Design while ensuring design governance Review and influence technical requirements and architectural design to ensure system integration, covering sub-systems and specialist domains for subcontractor design, development, and qualification Provide specialist knowledge and subject matter expertise in the integration, validation and verification of systems Your skills and experiences: Essential: Extensive experience in network or software engineering, ideally with a background in operations Ability to take the lead on technical matters and provide expert guidance Chartered Engineer status or working towards Specialist expertise in Combat Systems, particularly in relation to submarines, would be advantageous Familiarity with DOORS and prior hands-on experience using it Proven experience in change management processes Desirable: Systems Engineering (INCOSE) qualifications Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The team: You will be joining the In-Service Programme team, working on the V Class, where you'll thrive in a fast-paced environment, delivering high-quality results within tight enterprise timelines. As part of a medium-sized core team of 6-12, you'll also collaborate with a wider group of around 30, engaging with a broad stakeholder network. This role demands strong technical leadership , owning challenges , proactively solving problems, and working with the right stakeholders to drive solutions forward. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 31st October 2025 We reserve the right to close this vacancy early if we receive sufficient applications f or the r ole. Therefore, if you are interested, please submit your application as early as possible.
Technical Support Engineer Our Technology Teams at Telent are focused and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is involved, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7. What youll do: Configuration and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation. Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK. Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team. Address TPCMS issues either by resolving the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service to other parties by aiding the development and training needs of candidates. Who you are: This role would be ideal for an organized, proactive and diligent 1st Line Support Engineer. This is a great opportunity for someone looking to grow in the field of IT support! The 1st Line Support Engineer role would suit someone who enjoys solution-finding and thrives in a team environment. Given the 12-hour shift rotation and the nature of the team, it's clear that adaptability and strong communication credentials will be key in this position. It would be a perfect fit for someone eager to develop their technical experiences while contributing to the team's success. Key Requirements: Vendor certification of the following would be beneficial: VMware, MS Windows System Support, Cisco knowledge LAN / WAN, Juniper, IP Trade. McAfee SIEM Security - Security Information Events Management knowledge IT / ICT further education What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video!
21/10/2025
Full time
Technical Support Engineer Our Technology Teams at Telent are focused and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is involved, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7. What youll do: Configuration and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation. Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK. Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team. Address TPCMS issues either by resolving the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service to other parties by aiding the development and training needs of candidates. Who you are: This role would be ideal for an organized, proactive and diligent 1st Line Support Engineer. This is a great opportunity for someone looking to grow in the field of IT support! The 1st Line Support Engineer role would suit someone who enjoys solution-finding and thrives in a team environment. Given the 12-hour shift rotation and the nature of the team, it's clear that adaptability and strong communication credentials will be key in this position. It would be a perfect fit for someone eager to develop their technical experiences while contributing to the team's success. Key Requirements: Vendor certification of the following would be beneficial: VMware, MS Windows System Support, Cisco knowledge LAN / WAN, Juniper, IP Trade. McAfee SIEM Security - Security Information Events Management knowledge IT / ICT further education What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video!
Candidates that our clients are looking for must have a strong academic background typically with a first class degree or PhD in a numerate subject such as physics, engineering or maths. We look for candidates with the aptitude to learn quickly and take on our customers most challenging problems. We help our staff develop the skills they need through on-the-job training coupled with readily available support and guidance The Candidate will: be self-motivating, capable of working independently have a good (1st/2.1) undergraduate degree or a PhD in a numerate discipline have a strong academic background typically including A 's in A-level Maths and Physics have strong verbal and written presentation skills have software development experience, preferably in C/C++. The candidate will be responsible for: developing software for cyber security systems developing novel signal, image, or data processing applications developing solutions in C/C++, HTML, Typescript/Javascript, Python, and Rust providing support and training to our customers in using the software. Excellent benefits package. Background security check will be required before working on site.
21/10/2025
Full time
Candidates that our clients are looking for must have a strong academic background typically with a first class degree or PhD in a numerate subject such as physics, engineering or maths. We look for candidates with the aptitude to learn quickly and take on our customers most challenging problems. We help our staff develop the skills they need through on-the-job training coupled with readily available support and guidance The Candidate will: be self-motivating, capable of working independently have a good (1st/2.1) undergraduate degree or a PhD in a numerate discipline have a strong academic background typically including A 's in A-level Maths and Physics have strong verbal and written presentation skills have software development experience, preferably in C/C++. The candidate will be responsible for: developing software for cyber security systems developing novel signal, image, or data processing applications developing solutions in C/C++, HTML, Typescript/Javascript, Python, and Rust providing support and training to our customers in using the software. Excellent benefits package. Background security check will be required before working on site.
Our client based in Guildford are looking for candidates who must have a strong academic background typically with a first class degree or PhD in a numerate subject such as physics, engineering or maths. We look for candidates with the aptitude to learn quickly and take on our customers most challenging problems. We help our staff develop the skills they need through on-the-job training coupled with readily available support and guidance The Candidate: be self-motivating, capable of working independently have a good (1st/2.1) first degree or a PhD in a numerate discipline have a strong academic background typically including A 's in A-level Maths and Physics have strong verbal and written presentation skills have knowledge of at least one of the following areas: FPGA development in VHDL PCB design and layout software development in embedded C/C++. The candidate will be responsible for: simulating and implementing signal, image, or data processing algorithms in VHDL for FPGAs designing PCBs using FPGAs, SoCs, high speed network interfaces and analogue/RF signal filtering performing schematic capture using OrCAD managing PCB layout, fabrication and assembly subcontractors setting to work PCBs including writing test firmware and software developing Linux device drivers for hardware. Excellent benefits package. Background security check will be required before working on site.
21/10/2025
Full time
Our client based in Guildford are looking for candidates who must have a strong academic background typically with a first class degree or PhD in a numerate subject such as physics, engineering or maths. We look for candidates with the aptitude to learn quickly and take on our customers most challenging problems. We help our staff develop the skills they need through on-the-job training coupled with readily available support and guidance The Candidate: be self-motivating, capable of working independently have a good (1st/2.1) first degree or a PhD in a numerate discipline have a strong academic background typically including A 's in A-level Maths and Physics have strong verbal and written presentation skills have knowledge of at least one of the following areas: FPGA development in VHDL PCB design and layout software development in embedded C/C++. The candidate will be responsible for: simulating and implementing signal, image, or data processing algorithms in VHDL for FPGAs designing PCBs using FPGAs, SoCs, high speed network interfaces and analogue/RF signal filtering performing schematic capture using OrCAD managing PCB layout, fabrication and assembly subcontractors setting to work PCBs including writing test firmware and software developing Linux device drivers for hardware. Excellent benefits package. Background security check will be required before working on site.
Join a leading independent technology and services provider as a Technician 2 Job Overview: Resources will provide deskside and floorwalking support to our client colleagues during the migration from Zoom to Microsoft Teams. This includes end-user assistance, coaching, "how do I?" guidance, and adoption support following induction training delivered by QA trainers. The resource may work in tandem with another technician floorwalking on site, and a local resource can be used. Location: Bristol Daily Rate: PAYE - £14.54/hr (Basic) and UMB - £18.87/hr Contract Length: 5 Months Start Date: 29-Oct-2025 to 27-Mar-2026 Key Responsibilities Support colleagues with Microsoft Teams queries such as: Setting up/joining meetings, calls, and chat Sharing and collaborating on documents in Teams Troubleshooting login or MFA issues Fixing Teams/Outlook calendar integration Resolve end-user issues (audio/video not working, connectivity problems, app crashes, sync errors). Coach colleagues on "how do I?" questions (e.g. sharing screens, adjusting notifications, using the mobile app). Direct users to self-serve resources and digital training content. Capture recurring issues and knowledge gaps to feed back to the project team. Carry out other related support tasks as required. Additional Details Week 1 - one day online induction for engineers - 27/10/25 (30th or 31st). 'Normal' work begins at 03/11/25. There will be a pause in work from 08/12/25, resuming on 19/01/26. How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
21/10/2025
Full time
Join a leading independent technology and services provider as a Technician 2 Job Overview: Resources will provide deskside and floorwalking support to our client colleagues during the migration from Zoom to Microsoft Teams. This includes end-user assistance, coaching, "how do I?" guidance, and adoption support following induction training delivered by QA trainers. The resource may work in tandem with another technician floorwalking on site, and a local resource can be used. Location: Bristol Daily Rate: PAYE - £14.54/hr (Basic) and UMB - £18.87/hr Contract Length: 5 Months Start Date: 29-Oct-2025 to 27-Mar-2026 Key Responsibilities Support colleagues with Microsoft Teams queries such as: Setting up/joining meetings, calls, and chat Sharing and collaborating on documents in Teams Troubleshooting login or MFA issues Fixing Teams/Outlook calendar integration Resolve end-user issues (audio/video not working, connectivity problems, app crashes, sync errors). Coach colleagues on "how do I?" questions (e.g. sharing screens, adjusting notifications, using the mobile app). Direct users to self-serve resources and digital training content. Capture recurring issues and knowledge gaps to feed back to the project team. Carry out other related support tasks as required. Additional Details Week 1 - one day online induction for engineers - 27/10/25 (30th or 31st). 'Normal' work begins at 03/11/25. There will be a pause in work from 08/12/25, resuming on 19/01/26. How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Job Title: Principal Systems Engineer Location: Frimley. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Negotiable dependant on experience What you'll be doing: Provide oversight and technical ownership of CCS design, leading design decisions and supporting the Engineering Manager in delivering in-service programmes Ensure technical leadership by controlling project scope, managing design changes, and engaging stakeholders and suppliers to identify risks early Lead programme-level design reviews, coordinate stakeholders, manage design baselines and voids, and produce Certificates of Design while ensuring design governance Review and influence technical requirements and architectural design to ensure system integration, covering sub-systems and specialist domains for subcontractor design, development, and qualification Provide specialist knowledge and subject matter expertise in the integration, validation and verification of systems Your skills and experiences: Essential: Extensive experience in network or software engineering, ideally with a background in operations Ability to take the lead on technical matters and provide expert guidance Chartered Engineer status or working towards Specialist expertise in Combat Systems, particularly in relation to submarines, would be advantageous Familiarity with DOORS and prior hands-on experience using it Proven experience in change management processes Desirable: Systems Engineering (INCOSE) qualifications Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The team: You will be joining the In-Service Programme team, working on the V Class, where you'll thrive in a fast-paced environment, delivering high-quality results within tight enterprise timelines. As part of a medium-sized core team of 6-12, you'll also collaborate with a wider group of around 30, engaging with a broad stakeholder network. This role demands strong technical leadership , owning challenges , proactively solving problems, and working with the right stakeholders to drive solutions forward. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 31st October 2025 We reserve the right to close this vacancy early if we receive sufficient applications f or the r ole. Therefore, if you are interested, please submit your application as early as possible.
21/10/2025
Full time
Job Title: Principal Systems Engineer Location: Frimley. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Negotiable dependant on experience What you'll be doing: Provide oversight and technical ownership of CCS design, leading design decisions and supporting the Engineering Manager in delivering in-service programmes Ensure technical leadership by controlling project scope, managing design changes, and engaging stakeholders and suppliers to identify risks early Lead programme-level design reviews, coordinate stakeholders, manage design baselines and voids, and produce Certificates of Design while ensuring design governance Review and influence technical requirements and architectural design to ensure system integration, covering sub-systems and specialist domains for subcontractor design, development, and qualification Provide specialist knowledge and subject matter expertise in the integration, validation and verification of systems Your skills and experiences: Essential: Extensive experience in network or software engineering, ideally with a background in operations Ability to take the lead on technical matters and provide expert guidance Chartered Engineer status or working towards Specialist expertise in Combat Systems, particularly in relation to submarines, would be advantageous Familiarity with DOORS and prior hands-on experience using it Proven experience in change management processes Desirable: Systems Engineering (INCOSE) qualifications Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The team: You will be joining the In-Service Programme team, working on the V Class, where you'll thrive in a fast-paced environment, delivering high-quality results within tight enterprise timelines. As part of a medium-sized core team of 6-12, you'll also collaborate with a wider group of around 30, engaging with a broad stakeholder network. This role demands strong technical leadership , owning challenges , proactively solving problems, and working with the right stakeholders to drive solutions forward. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 31st October 2025 We reserve the right to close this vacancy early if we receive sufficient applications f or the r ole. Therefore, if you are interested, please submit your application as early as possible.
1st Line IT Support Engineer (MSP) Loughton 27,000 - 28,000 + Overtime + Progression + Company Benefits Are you an IT Support Engineer from a MSP background looking to join a fast-growing, award-winning support company that has a best in class training suite to help you quickly progress your career? Do you want to join a tight-knit company which offers comprehensive training from industry experts on a 1 on 1 basis daily to help solve complex technical challenges? On offer is the chance to join a business that has gone from strength to strength in the last decade and are now working with blue chip companies and some of the most recognisable high street names and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will be liaising and building rapport with offers a fresh approach to every day. The ideal candidate has experience as an IT Support Engineer or similar that wants to work in a fast paced environment and is a commutable distance to Loughton. The job: Trouble Shooting remotely Managing multiple IT Support tickets Ensuring SLAs are met Learn from industry experts to upskill yourself The person IT Support experience Good communicator Commutable to Loughton Reference: BBBH22213 We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
21/10/2025
Full time
1st Line IT Support Engineer (MSP) Loughton 27,000 - 28,000 + Overtime + Progression + Company Benefits Are you an IT Support Engineer from a MSP background looking to join a fast-growing, award-winning support company that has a best in class training suite to help you quickly progress your career? Do you want to join a tight-knit company which offers comprehensive training from industry experts on a 1 on 1 basis daily to help solve complex technical challenges? On offer is the chance to join a business that has gone from strength to strength in the last decade and are now working with blue chip companies and some of the most recognisable high street names and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will be liaising and building rapport with offers a fresh approach to every day. The ideal candidate has experience as an IT Support Engineer or similar that wants to work in a fast paced environment and is a commutable distance to Loughton. The job: Trouble Shooting remotely Managing multiple IT Support tickets Ensuring SLAs are met Learn from industry experts to upskill yourself The person IT Support experience Good communicator Commutable to Loughton Reference: BBBH22213 We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Job Title: 1st Line Support Engineer Location: Just outside Ipswich (office-based) Salary: 25,000 - 30,000 per annum Contract: Full-time, Permanent Are you passionate about IT and enjoy helping people solve technical problems? We're looking for a customer-focused 1st Line Support Engineer to join our clients IT team, based just outside of Ipswich. This is a fantastic opportunity to join a supportive, forward-thinking business where you'll be the first point of contact for IT support queries. This is an onsite role, so a full UK driving licence and access to your own vehicle is required. Key Responsibilities Act as the first point of contact for IT support queries, providing face-to-face and remote assistance. Diagnose and resolve 1st line technical issues across hardware, software, and network environments. Escalate more complex issues to the 2nd line team when required. Configure and maintain desktops, laptops, mobile devices, and peripherals. Deliver an excellent customer experience, ensuring end-users feel supported and informed. Skills & Experience Previous experience in a 1st Line IT Support or Service Desk role. Confident troubleshooting issues with Windows OS, Microsoft 365, and basic networking. Strong communication skills with a customer-first approach. Ability to prioritise tasks and manage multiple issues simultaneously. Full, clean UK driving licence is essential due to location. Why Join Us? Salary up to 30,000 per annum depending on experience. Be part of a friendly, collaborative IT team with opportunities for progression. Gain hands-on exposure to a wide range of technologies. Free parking onsite and easy access from Ipswich and surrounding areas. If you're a motivated IT support professional who enjoys solving problems and providing excellent customer service, we'd love to hear from you.
21/10/2025
Full time
Job Title: 1st Line Support Engineer Location: Just outside Ipswich (office-based) Salary: 25,000 - 30,000 per annum Contract: Full-time, Permanent Are you passionate about IT and enjoy helping people solve technical problems? We're looking for a customer-focused 1st Line Support Engineer to join our clients IT team, based just outside of Ipswich. This is a fantastic opportunity to join a supportive, forward-thinking business where you'll be the first point of contact for IT support queries. This is an onsite role, so a full UK driving licence and access to your own vehicle is required. Key Responsibilities Act as the first point of contact for IT support queries, providing face-to-face and remote assistance. Diagnose and resolve 1st line technical issues across hardware, software, and network environments. Escalate more complex issues to the 2nd line team when required. Configure and maintain desktops, laptops, mobile devices, and peripherals. Deliver an excellent customer experience, ensuring end-users feel supported and informed. Skills & Experience Previous experience in a 1st Line IT Support or Service Desk role. Confident troubleshooting issues with Windows OS, Microsoft 365, and basic networking. Strong communication skills with a customer-first approach. Ability to prioritise tasks and manage multiple issues simultaneously. Full, clean UK driving licence is essential due to location. Why Join Us? Salary up to 30,000 per annum depending on experience. Be part of a friendly, collaborative IT team with opportunities for progression. Gain hands-on exposure to a wide range of technologies. Free parking onsite and easy access from Ipswich and surrounding areas. If you're a motivated IT support professional who enjoys solving problems and providing excellent customer service, we'd love to hear from you.
We're looking for a skilled and proactive 3rd Line Support Engineer to join a thriving IT services team supporting schools across the UK. This is a great opportunity to use your technical expertise to make a real impact in the education sector. What you'll do: Provide 2nd & 3rd line support, acting as the main technical escalation point Resolve complex IT issues, ensuring minimal disruption to school operations Mentor 1st and 2nd line colleagues Lead IT projects from planning to implementation Support internal networks and deliver staff training as need Candidates must live in the Cardiff area.
21/10/2025
Full time
We're looking for a skilled and proactive 3rd Line Support Engineer to join a thriving IT services team supporting schools across the UK. This is a great opportunity to use your technical expertise to make a real impact in the education sector. What you'll do: Provide 2nd & 3rd line support, acting as the main technical escalation point Resolve complex IT issues, ensuring minimal disruption to school operations Mentor 1st and 2nd line colleagues Lead IT projects from planning to implementation Support internal networks and deliver staff training as need Candidates must live in the Cardiff area.
1st Line IT Support Engineer (MSP) Loughton £27,000 - £28,000 + Overtime + Progression + Company Benefits Are you an IT Support Engineer from a MSP background looking to join a fast-growing, award-winning support company that has a best in class training suite to help you quickly progress your career? Do you want to join a tight-knit company which offers comprehensive training from industry experts on a 1 on 1 basis daily to help solve complex technical challenges? On offer is the chance to join a business that has gone from strength to strength in the last decade and are now working with blue chip companies and some of the most recognisable high street names and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will be liaising and building rapport with offers a fresh approach to every day. The ideal candidate has experience as an IT Support Engineer or similar that wants to work in a fast paced environment and is a commutable distance to Loughton. The job: Trouble Shooting remotely Managing multiple IT Support tickets Ensuring SLAs are met Learn from industry experts to upskill yourself The person IT Support experience Good communicator Commutable to Loughton Reference: BBBH22213 We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position.The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
21/10/2025
Full time
1st Line IT Support Engineer (MSP) Loughton £27,000 - £28,000 + Overtime + Progression + Company Benefits Are you an IT Support Engineer from a MSP background looking to join a fast-growing, award-winning support company that has a best in class training suite to help you quickly progress your career? Do you want to join a tight-knit company which offers comprehensive training from industry experts on a 1 on 1 basis daily to help solve complex technical challenges? On offer is the chance to join a business that has gone from strength to strength in the last decade and are now working with blue chip companies and some of the most recognisable high street names and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will be liaising and building rapport with offers a fresh approach to every day. The ideal candidate has experience as an IT Support Engineer or similar that wants to work in a fast paced environment and is a commutable distance to Loughton. The job: Trouble Shooting remotely Managing multiple IT Support tickets Ensuring SLAs are met Learn from industry experts to upskill yourself The person IT Support experience Good communicator Commutable to Loughton Reference: BBBH22213 We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position.The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Job Title: 1st Line Support Engineer Location: Just outside Ipswich (office-based) Salary: £25,000 - £30,000 per annum Contract: Full-time, Permanent Are you passionate about IT and enjoy helping people solve technical problems? We're looking for a customer-focused 1st Line Support Engineer to join our clients IT team, based just outside of Ipswich. This is a fantastic opportunity to join a supportive, forward-thinking business where you'll be the first point of contact for IT support queries. This is an onsite role, so a full UK driving licence and access to your own vehicle is required. Key Responsibilities Act as the first point of contact for IT support queries, providing face-to-face and remote assistance. Diagnose and resolve 1st line technical issues across hardware, software, and network environments. Escalate more complex issues to the 2nd line team when required. Configure and maintain desktops, laptops, mobile devices, and peripherals. Deliver an excellent customer experience, ensuring end-users feel supported and informed. Skills & Experience Previous experience in a 1st Line IT Support or Service Desk role. Confident troubleshooting issues with Windows OS, Microsoft 365, and basic networking. Strong communication skills with a customer-first approach. Ability to prioritise tasks and manage multiple issues simultaneously. Full, clean UK driving licence is essential due to location. Why Join Us? Salary up to £30,000 per annum depending on experience. Be part of a friendly, collaborative IT team with opportunities for progression. Gain hands-on exposure to a wide range of technologies. Free parking onsite and easy access from Ipswich and surrounding areas. If you're a motivated IT support professional who enjoys solving problems and providing excellent customer service, we'd love to hear from you.
21/10/2025
Full time
Job Title: 1st Line Support Engineer Location: Just outside Ipswich (office-based) Salary: £25,000 - £30,000 per annum Contract: Full-time, Permanent Are you passionate about IT and enjoy helping people solve technical problems? We're looking for a customer-focused 1st Line Support Engineer to join our clients IT team, based just outside of Ipswich. This is a fantastic opportunity to join a supportive, forward-thinking business where you'll be the first point of contact for IT support queries. This is an onsite role, so a full UK driving licence and access to your own vehicle is required. Key Responsibilities Act as the first point of contact for IT support queries, providing face-to-face and remote assistance. Diagnose and resolve 1st line technical issues across hardware, software, and network environments. Escalate more complex issues to the 2nd line team when required. Configure and maintain desktops, laptops, mobile devices, and peripherals. Deliver an excellent customer experience, ensuring end-users feel supported and informed. Skills & Experience Previous experience in a 1st Line IT Support or Service Desk role. Confident troubleshooting issues with Windows OS, Microsoft 365, and basic networking. Strong communication skills with a customer-first approach. Ability to prioritise tasks and manage multiple issues simultaneously. Full, clean UK driving licence is essential due to location. Why Join Us? Salary up to £30,000 per annum depending on experience. Be part of a friendly, collaborative IT team with opportunities for progression. Gain hands-on exposure to a wide range of technologies. Free parking onsite and easy access from Ipswich and surrounding areas. If you're a motivated IT support professional who enjoys solving problems and providing excellent customer service, we'd love to hear from you.
An established organisation in Bournemouth is seeking a proactive and technically skilled Senior IT Support Engineer to join their IT Services department. The role is primarily customer-facing, providing high-quality support to the organisation. The successful candidate will work as part of a collaborative IT team, handling 1st and 2nd line support and contributing to day-to-day IT operations. Responsibilities: Provide 1st and 2nd line support across hardware, software, and network systems Monitor, prioritise, and resolve support tickets, escalating complex issues as needed Perform routine IT operations and maintenance to ensure system stability and security Maintain accurate technical documentation and knowledge base articles Support device deployments and end-users in a 1:1 environment Contribute to project tasks and assist with infrastructure improvements Ensure cybersecurity and safeguarding standards are maintained Key Skills & Experience: Strong experience in Office 365, Windows Server, Azure, and core infrastructure (AD, DHCP, DNS) Knowledge of ITIL-based service management processes Experience with device management (JAMF, MDM, Intune) and Apple technologies Excellent problem-solving, organisational, and communication skills Ability to work independently and collaboratively within a team Awareness of cybersecurity best practices, MFA, and phishing prevention Familiarity with network troubleshooting (LAN, Wi-Fi, VLANs) and cloud services
21/10/2025
Full time
An established organisation in Bournemouth is seeking a proactive and technically skilled Senior IT Support Engineer to join their IT Services department. The role is primarily customer-facing, providing high-quality support to the organisation. The successful candidate will work as part of a collaborative IT team, handling 1st and 2nd line support and contributing to day-to-day IT operations. Responsibilities: Provide 1st and 2nd line support across hardware, software, and network systems Monitor, prioritise, and resolve support tickets, escalating complex issues as needed Perform routine IT operations and maintenance to ensure system stability and security Maintain accurate technical documentation and knowledge base articles Support device deployments and end-users in a 1:1 environment Contribute to project tasks and assist with infrastructure improvements Ensure cybersecurity and safeguarding standards are maintained Key Skills & Experience: Strong experience in Office 365, Windows Server, Azure, and core infrastructure (AD, DHCP, DNS) Knowledge of ITIL-based service management processes Experience with device management (JAMF, MDM, Intune) and Apple technologies Excellent problem-solving, organisational, and communication skills Ability to work independently and collaboratively within a team Awareness of cybersecurity best practices, MFA, and phishing prevention Familiarity with network troubleshooting (LAN, Wi-Fi, VLANs) and cloud services
IT Engineer (2nd to 3rd line) London based The candidate will provide these services to the end customer: End-user device support (Windows/ desktops/laptops/ tablets) Printer and peripheral troubleshooting Network patching and basic networking fixes Software installation and basic troubleshooting New user setup, movers and leaver offboarding Asset Management Ticket triage and escalation 2nd and 3rd line support Candidates will need to have: AD/ Azure/ 365 1st to 3rd line skills Networking / trouble shooting / supporting non IT staff Has strong communication skills Work well under pressure For more information please apply asap Gigabit Group acts as an employment business for temporary positions and an employment agency for permanent positions. Gigabit Group is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply.
20/10/2025
Full time
IT Engineer (2nd to 3rd line) London based The candidate will provide these services to the end customer: End-user device support (Windows/ desktops/laptops/ tablets) Printer and peripheral troubleshooting Network patching and basic networking fixes Software installation and basic troubleshooting New user setup, movers and leaver offboarding Asset Management Ticket triage and escalation 2nd and 3rd line support Candidates will need to have: AD/ Azure/ 365 1st to 3rd line skills Networking / trouble shooting / supporting non IT staff Has strong communication skills Work well under pressure For more information please apply asap Gigabit Group acts as an employment business for temporary positions and an employment agency for permanent positions. Gigabit Group is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply.
Job Title: IT Systems EngineerLocation: West London (Hybrid)Salary: £65,000 DOE About the Organisation: Our client is a leading events and venues business recognised for exceptional customer service and operational excellence.The company is currently undergoing a major transformation project to create a dynamic cultural and commercial destination, featuring new spaces, offices, hospitality venues, and public areas. Job Purpose: Provide technical support and maintenance to the business and its customers. Implement and maintain server, network, and software configurations for cloud computing infrastructure (Microsoft Azure) with a focus on DevOps principles. Proactively identify, test, and implement new technologies that enhance business efficiency. Support the communication, assessment, and delivery of changing business requirements. Key Responsibilities: Deliver 1st and 2nd line IT support via the service desk, ensuring timely resolution within SLAs. Provide support and training for key business applications within the events space. Build and administer PCs and servers; monitor systems, logs, and IT services. Support business continuity, disaster recovery, backups, and restores. Manage Active Directory and M365 (Office 365, OneDrive, Azure, InTune), following best practice. Maintain IT documentation, security systems, and related software including firewalls and endpoint protection. Research and recommend innovative or automated solutions for system administration. Skills, Experience & Behaviours: Strong knowledge of Microsoft 365 / Azure and Active Directory administration . Experience with VMware , SAN storage , SQL Server , and ITIL best practices . Proficiency in endpoint security , ideally with SentinelOne or similar tools. Experience managing third-party service providers. Excellent troubleshooting and customer service skills. Experience supporting Momentus (Ungerboeck) or similar event management systems. Knowledge of VOIP , cloud platforms (SaaS, PaaS, IaaS) , and general networking concepts. If this role sounds like the ideal next step for you, please apply now with an up-to-date CV to be considered.
20/10/2025
Full time
Job Title: IT Systems EngineerLocation: West London (Hybrid)Salary: £65,000 DOE About the Organisation: Our client is a leading events and venues business recognised for exceptional customer service and operational excellence.The company is currently undergoing a major transformation project to create a dynamic cultural and commercial destination, featuring new spaces, offices, hospitality venues, and public areas. Job Purpose: Provide technical support and maintenance to the business and its customers. Implement and maintain server, network, and software configurations for cloud computing infrastructure (Microsoft Azure) with a focus on DevOps principles. Proactively identify, test, and implement new technologies that enhance business efficiency. Support the communication, assessment, and delivery of changing business requirements. Key Responsibilities: Deliver 1st and 2nd line IT support via the service desk, ensuring timely resolution within SLAs. Provide support and training for key business applications within the events space. Build and administer PCs and servers; monitor systems, logs, and IT services. Support business continuity, disaster recovery, backups, and restores. Manage Active Directory and M365 (Office 365, OneDrive, Azure, InTune), following best practice. Maintain IT documentation, security systems, and related software including firewalls and endpoint protection. Research and recommend innovative or automated solutions for system administration. Skills, Experience & Behaviours: Strong knowledge of Microsoft 365 / Azure and Active Directory administration . Experience with VMware , SAN storage , SQL Server , and ITIL best practices . Proficiency in endpoint security , ideally with SentinelOne or similar tools. Experience managing third-party service providers. Excellent troubleshooting and customer service skills. Experience supporting Momentus (Ungerboeck) or similar event management systems. Knowledge of VOIP , cloud platforms (SaaS, PaaS, IaaS) , and general networking concepts. If this role sounds like the ideal next step for you, please apply now with an up-to-date CV to be considered.
Second Line Technical Support Engineer (Shift Patterns) Location: Chertsey, Surrey Job Type: Full time Contract Type: Permanent Salary: c£30,000 - £40,000 Basic (depending on experience) + £4k Shift Allowance Are you an experienced Second Line Support Engineer looking to boost your career working in an advanced technical team that pride themselves on delivering high-quality service levels? The Company Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions. With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands. Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity. The Role • An excellent opportunity has emerged for a Second Line IT Support Engineer to join our 24x7 technical support team.• The successful candidate will have an existing track record working within a similar role and knowledge of the Microsoft software stack, Windows Server 2016+, Hyper-V, VMware & Microsoft RDS. A good understanding of networking including troubleshooting would also be highly advantageous.• There will also be a large drive for professional qualifications in arenas such as Microsoft, Cisco, VMware or Palo Alto Networks.• The role includes shift patterns to cover our 24 7 helpdesk, the shift pattern is planned as a block of 4 days or 4 nights of work, followed by a block of 4 days of rest. A shift is 8.00am-8.00pm or 8.00pm-8.00am.• The role is based at Krome's HQ in Chertsey. Some second-line duties are field-based, so availability to work in Chertsey but also to travel to London and other client locations is required. Responsibilities • Troubleshooting hardware or software problems escalated from 1st line• Investigating security alerts• Working with internal teams to manage IT infrastructure and keep it up to date• Maintaining knowledge base and contributing to process/technical documentation• Following SLAs and tracking ticket resolution metrics Requirements • At least two years of experience in a similar role• Experience of some or all of the following; Microsoft Windows Desktop / Server Operating Systems, MS Office Suite & M365, Exchange, Teams Telephony, Active Directory, Firewalls (Palo Alto), VMware vSphere, Hyper-V, SAN, Citrix, SQL Server, Aruba/Extreme Wireless, PRTG network monitoring• Virtualisation practices from a build, install, configure level through to standard support• A good grasp of TCP/IP networking• The ability to install and decommission a range of hardware Including laptops, printers, PC's, monitors, servers and network equipment• Great communication skills (in person and via telephone), excellent written and spoken English is essential• Personable, with the ability to build rapport with a team of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments• Must be capable of learning a new customer network rapidly. Training and time will be given to absorb such material, but the ability to learn and adapt quickly is a must• The successful candidate will be a punctual and thorough worker, with astute attention to detail• Strong academic background - a Bachelor's degree or related IT qualifications would be highly desirable but not essential• This role will be based in our Chertsey office (with occasional travel to client sites)• A UK Driving License is essential for the role• Shift patterns will vary between 8.00am - 8.00pm or 8.00pm - 8.00am with 2 hours break.• All technical staff are given a thorough aptitude and technical test during interviews, so please be aware that this is part of Krome's common employment practice. The Package • c£30,000 - £40,000 Basic (depending on experience) + £4k Shift Allowance Benefits • 4% Employer Pension Contribution• Flexible Annual Leave Package (25 days, increasing with Length of Service)• Employee Assistance Programme• Private Medical Insurance (applicable after 5 years' service)• Learning and Development Programme, aimed to support Career Progression• Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)• Long Service Recognition Awards for 5, 10, 15 years+• Complimentary Breakfast Available (8am - 9am Mon to Fri)• Complimentary Tea/Coffee and Fresh Fruit Available All-day• Fully Stocked Soft Drinks/Beer/Wine Fridge for Friday After Work Drinks• Discounted Corporate Gym Membership• Cycle to Work Scheme• Shower Facilities• Free Private Car Park• Staff Break Out Room with Pool Table• Modern, Open Plan, Office Environment• Regular Company-Funded Social Events• Company-Funded (Voluntary) Participation in our Charity Events• Electric Vehicle Charging Points are available at our Chertsey Head Office Krome Technologies is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. You may also have experience in the following: 2nd Line Support, Helpdesk Analyst, Second Line Support Technician, Systems Administrator, IT Support, Network Engineer, Technical Support, Network Administrator, Server Administration, Systems Analyst, Help Desk, Second Line Support, etc. REF-
20/10/2025
Full time
Second Line Technical Support Engineer (Shift Patterns) Location: Chertsey, Surrey Job Type: Full time Contract Type: Permanent Salary: c£30,000 - £40,000 Basic (depending on experience) + £4k Shift Allowance Are you an experienced Second Line Support Engineer looking to boost your career working in an advanced technical team that pride themselves on delivering high-quality service levels? The Company Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions. With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands. Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity. The Role • An excellent opportunity has emerged for a Second Line IT Support Engineer to join our 24x7 technical support team.• The successful candidate will have an existing track record working within a similar role and knowledge of the Microsoft software stack, Windows Server 2016+, Hyper-V, VMware & Microsoft RDS. A good understanding of networking including troubleshooting would also be highly advantageous.• There will also be a large drive for professional qualifications in arenas such as Microsoft, Cisco, VMware or Palo Alto Networks.• The role includes shift patterns to cover our 24 7 helpdesk, the shift pattern is planned as a block of 4 days or 4 nights of work, followed by a block of 4 days of rest. A shift is 8.00am-8.00pm or 8.00pm-8.00am.• The role is based at Krome's HQ in Chertsey. Some second-line duties are field-based, so availability to work in Chertsey but also to travel to London and other client locations is required. Responsibilities • Troubleshooting hardware or software problems escalated from 1st line• Investigating security alerts• Working with internal teams to manage IT infrastructure and keep it up to date• Maintaining knowledge base and contributing to process/technical documentation• Following SLAs and tracking ticket resolution metrics Requirements • At least two years of experience in a similar role• Experience of some or all of the following; Microsoft Windows Desktop / Server Operating Systems, MS Office Suite & M365, Exchange, Teams Telephony, Active Directory, Firewalls (Palo Alto), VMware vSphere, Hyper-V, SAN, Citrix, SQL Server, Aruba/Extreme Wireless, PRTG network monitoring• Virtualisation practices from a build, install, configure level through to standard support• A good grasp of TCP/IP networking• The ability to install and decommission a range of hardware Including laptops, printers, PC's, monitors, servers and network equipment• Great communication skills (in person and via telephone), excellent written and spoken English is essential• Personable, with the ability to build rapport with a team of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments• Must be capable of learning a new customer network rapidly. Training and time will be given to absorb such material, but the ability to learn and adapt quickly is a must• The successful candidate will be a punctual and thorough worker, with astute attention to detail• Strong academic background - a Bachelor's degree or related IT qualifications would be highly desirable but not essential• This role will be based in our Chertsey office (with occasional travel to client sites)• A UK Driving License is essential for the role• Shift patterns will vary between 8.00am - 8.00pm or 8.00pm - 8.00am with 2 hours break.• All technical staff are given a thorough aptitude and technical test during interviews, so please be aware that this is part of Krome's common employment practice. The Package • c£30,000 - £40,000 Basic (depending on experience) + £4k Shift Allowance Benefits • 4% Employer Pension Contribution• Flexible Annual Leave Package (25 days, increasing with Length of Service)• Employee Assistance Programme• Private Medical Insurance (applicable after 5 years' service)• Learning and Development Programme, aimed to support Career Progression• Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)• Long Service Recognition Awards for 5, 10, 15 years+• Complimentary Breakfast Available (8am - 9am Mon to Fri)• Complimentary Tea/Coffee and Fresh Fruit Available All-day• Fully Stocked Soft Drinks/Beer/Wine Fridge for Friday After Work Drinks• Discounted Corporate Gym Membership• Cycle to Work Scheme• Shower Facilities• Free Private Car Park• Staff Break Out Room with Pool Table• Modern, Open Plan, Office Environment• Regular Company-Funded Social Events• Company-Funded (Voluntary) Participation in our Charity Events• Electric Vehicle Charging Points are available at our Chertsey Head Office Krome Technologies is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. You may also have experience in the following: 2nd Line Support, Helpdesk Analyst, Second Line Support Technician, Systems Administrator, IT Support, Network Engineer, Technical Support, Network Administrator, Server Administration, Systems Analyst, Help Desk, Second Line Support, etc. REF-
1st Line IT Support Engineer Salary: 26,000 - 31,000 Location: Farnham (Hybrid - 4 days onsite) Schedule: Mon-Fri, 8:00-16:30 or 9:00-17:30 (1-hour break) On-Call: 1 in 3 Saturdays We're looking for a friendly, proactive, and technically skilled 1st Line IT Support Engineer to be the go to person for everyday IT issues across our organisation. This is a customer facing role where your ability to troubleshoot, communicate clearly, and resolve problems efficiently will directly impact user satisfaction and operational success. Key responsibilities: Be the first point of contact for IT queries via phone, email, and HALO ITSM Log, categorise, and prioritise incidents and service requests Resolve first-line issues including: Password resets and account lockouts (Active Directory, Microsoft 365) Outlook/email access, shared mailbox setup Printer/scanner connectivity Basic troubleshooting of Teams, SharePoint, and Windows Provide "how-to" support for Office 365 apps Escalate complex issues to second-line support with clear documentation Keep users informed throughout the ticket lifecycle Monitor ticket queues to meet SLA targets Support onboarding/offboarding and maintain IT documentation Required Skills Experience in IT support or service desk roles Familiarity with HALO ITSM or similar ticketing systems Strong knowledge of Microsoft 365 and Windows 10/11 Excellent communication and customer service skills Problem-solving mindset and attention to detail Willingness to pursue ITIL Foundation or equivalent Experience with Active Directory, Teams telephony, and SharePoint Online Understanding of IT asset management and user lifecycle processes A friendly, approachable attitude ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process
20/10/2025
Full time
1st Line IT Support Engineer Salary: 26,000 - 31,000 Location: Farnham (Hybrid - 4 days onsite) Schedule: Mon-Fri, 8:00-16:30 or 9:00-17:30 (1-hour break) On-Call: 1 in 3 Saturdays We're looking for a friendly, proactive, and technically skilled 1st Line IT Support Engineer to be the go to person for everyday IT issues across our organisation. This is a customer facing role where your ability to troubleshoot, communicate clearly, and resolve problems efficiently will directly impact user satisfaction and operational success. Key responsibilities: Be the first point of contact for IT queries via phone, email, and HALO ITSM Log, categorise, and prioritise incidents and service requests Resolve first-line issues including: Password resets and account lockouts (Active Directory, Microsoft 365) Outlook/email access, shared mailbox setup Printer/scanner connectivity Basic troubleshooting of Teams, SharePoint, and Windows Provide "how-to" support for Office 365 apps Escalate complex issues to second-line support with clear documentation Keep users informed throughout the ticket lifecycle Monitor ticket queues to meet SLA targets Support onboarding/offboarding and maintain IT documentation Required Skills Experience in IT support or service desk roles Familiarity with HALO ITSM or similar ticketing systems Strong knowledge of Microsoft 365 and Windows 10/11 Excellent communication and customer service skills Problem-solving mindset and attention to detail Willingness to pursue ITIL Foundation or equivalent Experience with Active Directory, Teams telephony, and SharePoint Online Understanding of IT asset management and user lifecycle processes A friendly, approachable attitude ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process
Recruitment Robin Ltd
Stoke-on-trent, Staffordshire
An MSP based in Stoke-on-Trent is looking for an experienced 3rd Line Support Engineer to manage complex support tickets escalated from 1st and 2nd line engineers, perform advanced troubleshooting, and resolve a wide range of technical issues across client environments. This role is ideal for a proactive problem-solver with deep technical expertise in IT infrastructure, who thrives in a fast-paced MSP environment and is dedicated to delivering exceptional customer service. As the 3rd Line Support Engineer your key responsibilities will be: Handle complex incident and problem tickets escalated from 1st and 2nd line engineers. Provide advanced troubleshooting and root cause analysis for hardware, software, server, and network related issues. Act as a senior point of contact within the service desk, offering mentoring and technical guidance to junior engineers and apprentices. Maintain clear and detailed technical documentation and contribute to the knowledge base. Liaise with clients to provide updates and explanations regarding ticket resolution progress. Champion service desk efficiencies and support process improvements. Ensure all work adheres to internal SLAs and complies with industry best practices. Support the team in meeting service desk KPIs by helping maintain manageable ticket volumes and ensuring timely resolution of issues. The 3rd Line Support Engineer will be able to demonstrate the following skills and attributes: Proven experience in a senior or 3rd line IT support role, with at least 5 years in technical support and 2+ years at a senior level, ideally within a Managed Service Provider (MSP) environment. Advanced knowledge of Microsoft Windows Server platforms and domain infrastructure including Active Directory, Group Policy, DNS, and DHCP. Strong hands-on experience with Microsoft 365 services, including Exchange Online, SharePoint, and Azure AD (Entra ID), with exposure to Conditional Access, Intune, and Defender for Endpoint. Proficient in managing virtualization technologies such as VMware ESXi and Microsoft Hyper-V. Confident in configuring and maintaining firewalls, with a strong understanding of network security best practices and cybersecurity principles. Skilled in implementing and managing backup solutions and disaster recovery plans. Excellent analytical, diagnostic, and problem-solving skills, with the ability to manage escalations independently and work with minimal supervision. Familiarity with ITSM frameworks, ideally with ITIL Foundation certification or working knowledge of service management best practices. Experience with networking and hardware vendors such as Ubiquiti Unifi, Watchguard, SonicWall, Draytek, Ruckus, TP-Link, and Synology. Bachelors degree in Computer Science, Information Technology, or a related discipline (preferred but not essential). Your work will mainly be from the office in Stoke and ticket-based, occasional on-site visits may be required to meet specific client needs. Appointment will be subject to right to work checks and satisfactory references. If this sounds like the 3rd Line Support Engineer position for you, click apply now and send us your CV!
20/10/2025
Full time
An MSP based in Stoke-on-Trent is looking for an experienced 3rd Line Support Engineer to manage complex support tickets escalated from 1st and 2nd line engineers, perform advanced troubleshooting, and resolve a wide range of technical issues across client environments. This role is ideal for a proactive problem-solver with deep technical expertise in IT infrastructure, who thrives in a fast-paced MSP environment and is dedicated to delivering exceptional customer service. As the 3rd Line Support Engineer your key responsibilities will be: Handle complex incident and problem tickets escalated from 1st and 2nd line engineers. Provide advanced troubleshooting and root cause analysis for hardware, software, server, and network related issues. Act as a senior point of contact within the service desk, offering mentoring and technical guidance to junior engineers and apprentices. Maintain clear and detailed technical documentation and contribute to the knowledge base. Liaise with clients to provide updates and explanations regarding ticket resolution progress. Champion service desk efficiencies and support process improvements. Ensure all work adheres to internal SLAs and complies with industry best practices. Support the team in meeting service desk KPIs by helping maintain manageable ticket volumes and ensuring timely resolution of issues. The 3rd Line Support Engineer will be able to demonstrate the following skills and attributes: Proven experience in a senior or 3rd line IT support role, with at least 5 years in technical support and 2+ years at a senior level, ideally within a Managed Service Provider (MSP) environment. Advanced knowledge of Microsoft Windows Server platforms and domain infrastructure including Active Directory, Group Policy, DNS, and DHCP. Strong hands-on experience with Microsoft 365 services, including Exchange Online, SharePoint, and Azure AD (Entra ID), with exposure to Conditional Access, Intune, and Defender for Endpoint. Proficient in managing virtualization technologies such as VMware ESXi and Microsoft Hyper-V. Confident in configuring and maintaining firewalls, with a strong understanding of network security best practices and cybersecurity principles. Skilled in implementing and managing backup solutions and disaster recovery plans. Excellent analytical, diagnostic, and problem-solving skills, with the ability to manage escalations independently and work with minimal supervision. Familiarity with ITSM frameworks, ideally with ITIL Foundation certification or working knowledge of service management best practices. Experience with networking and hardware vendors such as Ubiquiti Unifi, Watchguard, SonicWall, Draytek, Ruckus, TP-Link, and Synology. Bachelors degree in Computer Science, Information Technology, or a related discipline (preferred but not essential). Your work will mainly be from the office in Stoke and ticket-based, occasional on-site visits may be required to meet specific client needs. Appointment will be subject to right to work checks and satisfactory references. If this sounds like the 3rd Line Support Engineer position for you, click apply now and send us your CV!
IT Support Engineer (Junior - 1st/2nd Line) Location: London (onsite) Duration: 3-6 months Rate: £150 per day (umbrella only /inside IR35) Scope of Work Provide hands-on support for laptops, desktops, and mobile devices (Windows, macOS, iOS/Android). Assist with hardware setup, imaging, and configuration of PCs, peripherals, and mobile phones. Log, track, and resolve user issues through the service desk system, escalating where necessary. Support day-to-day operations including password resets, user account administration, and software installations. Coordinate with third-party vendors (e.g., Dell) for warranty repairs or replacement. Maintain accurate asset and stock management records. Contribute to documentation of IT procedures and support guides. Provide a friendly, customer-focused service to internal staff, ensuring timely follow-up and resolution. Assist with basic testing (UAT) for new desktop or mobile solutions. Support JAMF- or Intune-managed devices under supervision. Skills & Experience 1-2 years' experience in IT support (helpdesk, desktop, or field-based). Basic understanding of Windows 10/11, MS Office 365, and Active Directory. Exposure to macOS and mobile device management (JAMF or Intune) desirable but not essential. Good understanding of hardware and peripheral troubleshooting. Excellent communication and customer service skills. ITIL awareness or certification advantageous.
20/10/2025
Full time
IT Support Engineer (Junior - 1st/2nd Line) Location: London (onsite) Duration: 3-6 months Rate: £150 per day (umbrella only /inside IR35) Scope of Work Provide hands-on support for laptops, desktops, and mobile devices (Windows, macOS, iOS/Android). Assist with hardware setup, imaging, and configuration of PCs, peripherals, and mobile phones. Log, track, and resolve user issues through the service desk system, escalating where necessary. Support day-to-day operations including password resets, user account administration, and software installations. Coordinate with third-party vendors (e.g., Dell) for warranty repairs or replacement. Maintain accurate asset and stock management records. Contribute to documentation of IT procedures and support guides. Provide a friendly, customer-focused service to internal staff, ensuring timely follow-up and resolution. Assist with basic testing (UAT) for new desktop or mobile solutions. Support JAMF- or Intune-managed devices under supervision. Skills & Experience 1-2 years' experience in IT support (helpdesk, desktop, or field-based). Basic understanding of Windows 10/11, MS Office 365, and Active Directory. Exposure to macOS and mobile device management (JAMF or Intune) desirable but not essential. Good understanding of hardware and peripheral troubleshooting. Excellent communication and customer service skills. ITIL awareness or certification advantageous.
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