1175 jobs found

We're looking for a skilled and proactive 3rd Line Support Engineer to join a thriving IT services team supporting schools across the UK. This is a great opportunity to use your technical expertise to make a real impact in the education sector. What you'll do: Provide 2nd & 3rd line support, acting as the main technical escalation point Resolve complex IT issues, ensuring minimal disruption to school operations Mentor 1st and 2nd line colleagues Lead IT projects from planning to implementation Support internal networks and deliver staff training as need Candidates must live in the Cardiff area.

We are looking for an experienced NET Delivery Manager to deliver repairs and environmental services in support of the NET services team, ensuring high quality service. Responsible for the day-to-day management and performance of the Independent Living Scheme, Caretaking, and the Grounds Maintenance Team. You will oversee the safe use of materials, all equipment and vehicles used whilst ensuring all work is completed to the highest standards, on time and in line with the relevant guidelines. You will manage the daily work of up to 18 NET staff, making sure all tasks are done on time and to company standards whilst having a system and process in play to help the team work safely and effectively. You must promote positivity by delivering great customer service to encourage high performance in your team as well as keeping health and safety standards high, ensuring your team follows the rules. It will be your responsibility to not only request, check and approve invoices, but you will also be making sure quotes for work are competitive and a good offer for value. This also requires you to check the quality of work during and after it's done, whether it's by your team, contractors or another team as we must ensure the highest standards are met. Make sure team members are using RBH vehicles correctly by following the driver protocol and reporting any incidents that occur. Furthermore, discussing and agreeing on prices with customers, contractors and suppliers. Any serious risk or issues that could affect the business, it is your responsibility to report them to the NET Manager or Head of Services. We are looking for a candidate who has experience managing a team of up to 18 staff across different services areas with an IOSH Managing Safely Qualification, or willingness to obtain one. This position does require you to have a Full UK driving license and access to your own vehicle for work use. If this position is something that aligns with your experience, do not hesitate to apply! What'sin it for you? As an RBH employee, you will receive a range of fantastic benefits, including: - SMART working arrangements Holiday entitlement - 30 days holiday plus all UK bank holidays, with an additional 5 days after completion of five years' service. Part time employees will receive a pro rata entitlement. Ability to purchase up to an additional 5 days leave per year. A quality defined contribution pension scheme, with salary exchange and RBH matches your contributions up to 8% Plus, many more! Please refer to the attached Job Description upon completing your application. Closing date: Friday 31stOctober at 5pm We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates. Prior to applying for a role with us or attending an interview, you can request a call with the people team. We will then work with you to create an interview/application environment that works for you. Whether that's needing the physical environment of the interview to be a specific way i.e., the room set up a certain way, or the method of interview itself i.e., teams, face to face or written questions. We want to make our recruitment process a positive experience for all.

1st Line IT Support Engineer (MSP) Loughton £27,000 - £28,000 + Overtime + Progression + Company Benefits Are you an IT Support Engineer from a MSP background looking to join a fast-growing, award-winning support company that has a best in class training suite to help you quickly progress your career? Do you want to join a tight-knit company which offers comprehensive training from industry experts on a 1 on 1 basis daily to help solve complex technical challenges? On offer is the chance to join a business that has gone from strength to strength in the last decade and are now working with blue chip companies and some of the most recognisable high street names and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will be liaising and building rapport with offers a fresh approach to every day. The ideal candidate has experience as an IT Support Engineer or similar that wants to work in a fast paced environment and is a commutable distance to Loughton. The job: Trouble Shooting remotely Managing multiple IT Support tickets Ensuring SLAs are met Learn from industry experts to upskill yourself The person IT Support experience Good communicator Commutable to Loughton Reference: BBBH22213 We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position.The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Job Description I am actively representing a leading Microsoft Partner who are looking to grow their managed service team with an enthusiastic support consultant. The role will involve supporting my clients core customer base with their Dynamics 365 Business Central/ NAV ERP systems - involved in day to day 1st line support, troubleshooting system issues and ensuring successful delivery to customer support tickets. The role offers a fantastic opportunity to broaden prior experience in NAV/ Business Central systems support, within a supportive, team environment, offering great openings for further certified training and career progression. The role offers flexibility home working and occasional on-site travel requirement. Role & Responsibilities Supporting 1st line help desk support tickets surrounding D365 BC/ Dynamics NAV Troubleshooting system performance issues/ minor bug fixing Project based support analysis for new implementation projects Working closely with customers to provide top tier customer service and support Skills & Qualifications Experience supporting Dynamics 365 Business Central (BC) or Dynamics NAV Ability to support system issues at 1st line level Strong analytical skills, with the ability to understand issues and troubleshoot effectively Broad modular understanding - ideally including finance, supply chain OR manufacturing Excellent communication skills written and verbal, comfortable in user facing environment Benefits A competitive base salary up to £35,000 (experience dependant) The opportunity to support a host of amazing D365 BC/ NAV customer projects within a like minded team Certified Microsoft Dynamics training and professional development openings A wealth of attractive company benefits including healthcare & wellness plan, 25 days holiday Fantastic company culture, including company activity days and incentive schemes Interested in a fresh challenge in D365 BC/ NAV support? Apply now! To discuss this exciting opportunity in more detail within the Dynamics 365 market, please contact Nick Butter by phone on or send your current CV to .

Job Title: 1st Line Support Engineer Location: Just outside Ipswich (office-based) Salary: £25,000 - £30,000 per annum Contract: Full-time, Permanent Are you passionate about IT and enjoy helping people solve technical problems? We're looking for a customer-focused 1st Line Support Engineer to join our clients IT team, based just outside of Ipswich. This is a fantastic opportunity to join a supportive, forward-thinking business where you'll be the first point of contact for IT support queries. This is an onsite role, so a full UK driving licence and access to your own vehicle is required. Key Responsibilities Act as the first point of contact for IT support queries, providing face-to-face and remote assistance. Diagnose and resolve 1st line technical issues across hardware, software, and network environments. Escalate more complex issues to the 2nd line team when required. Configure and maintain desktops, laptops, mobile devices, and peripherals. Deliver an excellent customer experience, ensuring end-users feel supported and informed. Skills & Experience Previous experience in a 1st Line IT Support or Service Desk role. Confident troubleshooting issues with Windows OS, Microsoft 365, and basic networking. Strong communication skills with a customer-first approach. Ability to prioritise tasks and manage multiple issues simultaneously. Full, clean UK driving licence is essential due to location. Why Join Us? Salary up to £30,000 per annum depending on experience. Be part of a friendly, collaborative IT team with opportunities for progression. Gain hands-on exposure to a wide range of technologies. Free parking onsite and easy access from Ipswich and surrounding areas. If you're a motivated IT support professional who enjoys solving problems and providing excellent customer service, we'd love to hear from you.

IT Infrastructure Engineer - Permanent Role Location: Midlands-based with travel to multiple UK sites Salary: £45,000 - £50,000 On-call/overtime pay + TOIL Work Type: Full-time, hybrid working available Sector: IT/Infrastructure/Cloud Services Overview: A dynamic and growing organisation is seeking an experienced IT Infrastructure Engineer to join its internal IT team. This is a hands-on role supporting both on-premise and cloud-based infrastructure across multiple UK sites. You'll be responsible for maintaining core systems, resolving technical issues, and contributing to the continuous improvement of IT services. Key Responsibilities: Manage and support infrastructure including VMware, storage, networking, Routers, Switches, and Azure cloud environments. Provide 1st to 3rd line support across hardware, software, and communication systems. Monitor live environments and ensure high availability of services. Configure and maintain backups, anti-virus systems, and network security. Administer Windows AD domains and Back Office systems. Create and maintain technical documentation and adhere to change control procedures. Evaluate and recommend system enhancements. Mentor junior staff and support service desk operations. Participate in out-of-hours support and site visits as required. Ideal Candidate Profile: Minimum 5 years' experience in a similar infrastructure role. Strong technical background in VMware, vSphere, Veeam, Azure, M365, Active Directory, and Windows OS. Solid understanding of networking, Firewalls, and IP traffic. Experience with ITIL practices and helpdesk environments. Excellent problem-solving, communication, and time management skills. Willingness to travel between UK sites and respond to on-call duties. What to Expect: A collaborative and friendly working environment. Opportunities for professional development and skill growth. Travel between regional offices (eg, Midlands, London) may be required. Overtime and on-call work compensated with TOIL or pay. To Apply: Please submit your CV and a brief cover letter outlining your experience and suitability for the role.

IT Support Engineer, £165-175 per day inside IR35 3 months rolling, Lytham St Annes Bench IT require an experienced IT Support Engineer to join a large organisation starting ASAP working onsite 4 days per week in Lytham St Annes and working 1 day remotely to provide 1st & 2nd Line Support. Whilst candidates do not need to hold active SC Clearance they should be eligible to obtain SC Clearance if awarded the position The successful candidate should have the skills and experience included below; Strong experience providing 1st & 2nd Line IT support Working knowledge of Microsoft Operating Systems, Windows 10/11, Microsoft Exchange, Office, Office 365, Teams, SCCM, Intune and other common tools Ensure end users are provided efficient and timely second level BAU support on a daily basis Liaise with Service Management and other IT teams to ensure business continuity, providing smart hands whenever necessary Knowledge of networking Excellent communication skills IT Support Engineer, £165-175 per day inside IR35 3 months rolling, Lytham St Annes

An established organisation in Bournemouth is seeking a proactive and technically skilled Senior IT Support Engineer to join their IT Services department. The role is primarily customer-facing, providing high-quality support to the organisation. The successful candidate will work as part of a collaborative IT team, handling 1st and 2nd line support and contributing to day-to-day IT operations. Responsibilities: Provide 1st and 2nd line support across hardware, software, and network systems Monitor, prioritise, and resolve support tickets, escalating complex issues as needed Perform routine IT operations and maintenance to ensure system stability and security Maintain accurate technical documentation and knowledge base articles Support device deployments and end-users in a 1:1 environment Contribute to project tasks and assist with infrastructure improvements Ensure cybersecurity and safeguarding standards are maintained Key Skills & Experience: Strong experience in Office 365, Windows Server, Azure, and core infrastructure (AD, DHCP, DNS) Knowledge of ITIL-based service management processes Experience with device management (JAMF, MDM, Intune) and Apple technologies Excellent problem-solving, organisational, and communication skills Ability to work independently and collaboratively within a team Awareness of cybersecurity best practices, MFA, and phishing prevention Familiarity with network troubleshooting (LAN, Wi-Fi, VLANs) and cloud services

IT Engineer (2nd to 3rd line) London based The candidate will provide these services to the end customer: End-user device support (Windows/ desktops/laptops/ tablets) Printer and peripheral troubleshooting Network patching and basic networking fixes Software installation and basic troubleshooting New user setup, movers and leaver offboarding Asset Management Ticket triage and escalation 2nd and 3rd line support Candidates will need to have: AD/ Azure/ 365 1st to 3rd line skills Networking / trouble shooting / supporting non IT staff Has strong communication skills Work well under pressure For more information please apply asap Gigabit Group acts as an employment business for temporary positions and an employment agency for permanent positions. Gigabit Group is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply.

Job Title: IT Systems EngineerLocation: West London (Hybrid)Salary: £65,000 DOE About the Organisation: Our client is a leading events and venues business recognised for exceptional customer service and operational excellence.The company is currently undergoing a major transformation project to create a dynamic cultural and commercial destination, featuring new spaces, offices, hospitality venues, and public areas. Job Purpose: Provide technical support and maintenance to the business and its customers. Implement and maintain server, network, and software configurations for cloud computing infrastructure (Microsoft Azure) with a focus on DevOps principles. Proactively identify, test, and implement new technologies that enhance business efficiency. Support the communication, assessment, and delivery of changing business requirements. Key Responsibilities: Deliver 1st and 2nd line IT support via the service desk, ensuring timely resolution within SLAs. Provide support and training for key business applications within the events space. Build and administer PCs and servers; monitor systems, logs, and IT services. Support business continuity, disaster recovery, backups, and restores. Manage Active Directory and M365 (Office 365, OneDrive, Azure, InTune), following best practice. Maintain IT documentation, security systems, and related software including firewalls and endpoint protection. Research and recommend innovative or automated solutions for system administration. Skills, Experience & Behaviours: Strong knowledge of Microsoft 365 / Azure and Active Directory administration . Experience with VMware , SAN storage , SQL Server , and ITIL best practices . Proficiency in endpoint security , ideally with SentinelOne or similar tools. Experience managing third-party service providers. Excellent troubleshooting and customer service skills. Experience supporting Momentus (Ungerboeck) or similar event management systems. Knowledge of VOIP , cloud platforms (SaaS, PaaS, IaaS) , and general networking concepts. If this role sounds like the ideal next step for you, please apply now with an up-to-date CV to be considered.

Second Line Technical Support Engineer (Shift Patterns) Location: Chertsey, Surrey Job Type: Full time Contract Type: Permanent Salary: c£30,000 - £40,000 Basic (depending on experience) + £4k Shift Allowance Are you an experienced Second Line Support Engineer looking to boost your career working in an advanced technical team that pride themselves on delivering high-quality service levels? The Company Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions. With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands. Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity. The Role • An excellent opportunity has emerged for a Second Line IT Support Engineer to join our 24x7 technical support team.• The successful candidate will have an existing track record working within a similar role and knowledge of the Microsoft software stack, Windows Server 2016+, Hyper-V, VMware & Microsoft RDS. A good understanding of networking including troubleshooting would also be highly advantageous.• There will also be a large drive for professional qualifications in arenas such as Microsoft, Cisco, VMware or Palo Alto Networks.• The role includes shift patterns to cover our 24 7 helpdesk, the shift pattern is planned as a block of 4 days or 4 nights of work, followed by a block of 4 days of rest. A shift is 8.00am-8.00pm or 8.00pm-8.00am.• The role is based at Krome's HQ in Chertsey. Some second-line duties are field-based, so availability to work in Chertsey but also to travel to London and other client locations is required. Responsibilities • Troubleshooting hardware or software problems escalated from 1st line• Investigating security alerts• Working with internal teams to manage IT infrastructure and keep it up to date• Maintaining knowledge base and contributing to process/technical documentation• Following SLAs and tracking ticket resolution metrics Requirements • At least two years of experience in a similar role• Experience of some or all of the following; Microsoft Windows Desktop / Server Operating Systems, MS Office Suite & M365, Exchange, Teams Telephony, Active Directory, Firewalls (Palo Alto), VMware vSphere, Hyper-V, SAN, Citrix, SQL Server, Aruba/Extreme Wireless, PRTG network monitoring• Virtualisation practices from a build, install, configure level through to standard support• A good grasp of TCP/IP networking• The ability to install and decommission a range of hardware Including laptops, printers, PC's, monitors, servers and network equipment• Great communication skills (in person and via telephone), excellent written and spoken English is essential• Personable, with the ability to build rapport with a team of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments• Must be capable of learning a new customer network rapidly. Training and time will be given to absorb such material, but the ability to learn and adapt quickly is a must• The successful candidate will be a punctual and thorough worker, with astute attention to detail• Strong academic background - a Bachelor's degree or related IT qualifications would be highly desirable but not essential• This role will be based in our Chertsey office (with occasional travel to client sites)• A UK Driving License is essential for the role• Shift patterns will vary between 8.00am - 8.00pm or 8.00pm - 8.00am with 2 hours break.• All technical staff are given a thorough aptitude and technical test during interviews, so please be aware that this is part of Krome's common employment practice. The Package • c£30,000 - £40,000 Basic (depending on experience) + £4k Shift Allowance Benefits • 4% Employer Pension Contribution• Flexible Annual Leave Package (25 days, increasing with Length of Service)• Employee Assistance Programme• Private Medical Insurance (applicable after 5 years' service)• Learning and Development Programme, aimed to support Career Progression• Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)• Long Service Recognition Awards for 5, 10, 15 years+• Complimentary Breakfast Available (8am - 9am Mon to Fri)• Complimentary Tea/Coffee and Fresh Fruit Available All-day• Fully Stocked Soft Drinks/Beer/Wine Fridge for Friday After Work Drinks• Discounted Corporate Gym Membership• Cycle to Work Scheme• Shower Facilities• Free Private Car Park• Staff Break Out Room with Pool Table• Modern, Open Plan, Office Environment• Regular Company-Funded Social Events• Company-Funded (Voluntary) Participation in our Charity Events• Electric Vehicle Charging Points are available at our Chertsey Head Office Krome Technologies is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. You may also have experience in the following: 2nd Line Support, Helpdesk Analyst, Second Line Support Technician, Systems Administrator, IT Support, Network Engineer, Technical Support, Network Administrator, Server Administration, Systems Analyst, Help Desk, Second Line Support, etc. REF-

1st Line IT Support Engineer Salary: 26,000 - 31,000 Location: Farnham (Hybrid - 4 days onsite) Schedule: Mon-Fri, 8:00-16:30 or 9:00-17:30 (1-hour break) On-Call: 1 in 3 Saturdays We're looking for a friendly, proactive, and technically skilled 1st Line IT Support Engineer to be the go to person for everyday IT issues across our organisation. This is a customer facing role where your ability to troubleshoot, communicate clearly, and resolve problems efficiently will directly impact user satisfaction and operational success. Key responsibilities: Be the first point of contact for IT queries via phone, email, and HALO ITSM Log, categorise, and prioritise incidents and service requests Resolve first-line issues including: Password resets and account lockouts (Active Directory, Microsoft 365) Outlook/email access, shared mailbox setup Printer/scanner connectivity Basic troubleshooting of Teams, SharePoint, and Windows Provide "how-to" support for Office 365 apps Escalate complex issues to second-line support with clear documentation Keep users informed throughout the ticket lifecycle Monitor ticket queues to meet SLA targets Support onboarding/offboarding and maintain IT documentation Required Skills Experience in IT support or service desk roles Familiarity with HALO ITSM or similar ticketing systems Strong knowledge of Microsoft 365 and Windows 10/11 Excellent communication and customer service skills Problem-solving mindset and attention to detail Willingness to pursue ITIL Foundation or equivalent Experience with Active Directory, Teams telephony, and SharePoint Online Understanding of IT asset management and user lifecycle processes A friendly, approachable attitude ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process

An MSP based in Stoke-on-Trent is looking for an experienced 3rd Line Support Engineer to manage complex support tickets escalated from 1st and 2nd line engineers, perform advanced troubleshooting, and resolve a wide range of technical issues across client environments. This role is ideal for a proactive problem-solver with deep technical expertise in IT infrastructure, who thrives in a fast-paced MSP environment and is dedicated to delivering exceptional customer service. As the 3rd Line Support Engineer your key responsibilities will be: Handle complex incident and problem tickets escalated from 1st and 2nd line engineers. Provide advanced troubleshooting and root cause analysis for hardware, software, server, and network related issues. Act as a senior point of contact within the service desk, offering mentoring and technical guidance to junior engineers and apprentices. Maintain clear and detailed technical documentation and contribute to the knowledge base. Liaise with clients to provide updates and explanations regarding ticket resolution progress. Champion service desk efficiencies and support process improvements. Ensure all work adheres to internal SLAs and complies with industry best practices. Support the team in meeting service desk KPIs by helping maintain manageable ticket volumes and ensuring timely resolution of issues. The 3rd Line Support Engineer will be able to demonstrate the following skills and attributes: Proven experience in a senior or 3rd line IT support role, with at least 5 years in technical support and 2+ years at a senior level, ideally within a Managed Service Provider (MSP) environment. Advanced knowledge of Microsoft Windows Server platforms and domain infrastructure including Active Directory, Group Policy, DNS, and DHCP. Strong hands-on experience with Microsoft 365 services, including Exchange Online, SharePoint, and Azure AD (Entra ID), with exposure to Conditional Access, Intune, and Defender for Endpoint. Proficient in managing virtualization technologies such as VMware ESXi and Microsoft Hyper-V. Confident in configuring and maintaining firewalls, with a strong understanding of network security best practices and cybersecurity principles. Skilled in implementing and managing backup solutions and disaster recovery plans. Excellent analytical, diagnostic, and problem-solving skills, with the ability to manage escalations independently and work with minimal supervision. Familiarity with ITSM frameworks, ideally with ITIL Foundation certification or working knowledge of service management best practices. Experience with networking and hardware vendors such as Ubiquiti Unifi, Watchguard, SonicWall, Draytek, Ruckus, TP-Link, and Synology. Bachelors degree in Computer Science, Information Technology, or a related discipline (preferred but not essential). Your work will mainly be from the office in Stoke and ticket-based, occasional on-site visits may be required to meet specific client needs. Appointment will be subject to right to work checks and satisfactory references. If this sounds like the 3rd Line Support Engineer position for you, click apply now and send us your CV!

IT Support Engineer (Junior - 1st/2nd Line) Location: London (onsite) Duration: 3-6 months Rate: £150 per day (umbrella only /inside IR35) Scope of Work Provide hands-on support for laptops, desktops, and mobile devices (Windows, macOS, iOS/Android). Assist with hardware setup, imaging, and configuration of PCs, peripherals, and mobile phones. Log, track, and resolve user issues through the service desk system, escalating where necessary. Support day-to-day operations including password resets, user account administration, and software installations. Coordinate with third-party vendors (e.g., Dell) for warranty repairs or replacement. Maintain accurate asset and stock management records. Contribute to documentation of IT procedures and support guides. Provide a friendly, customer-focused service to internal staff, ensuring timely follow-up and resolution. Assist with basic testing (UAT) for new desktop or mobile solutions. Support JAMF- or Intune-managed devices under supervision. Skills & Experience 1-2 years' experience in IT support (helpdesk, desktop, or field-based). Basic understanding of Windows 10/11, MS Office 365, and Active Directory. Exposure to macOS and mobile device management (JAMF or Intune) desirable but not essential. Good understanding of hardware and peripheral troubleshooting. Excellent communication and customer service skills. ITIL awareness or certification advantageous.

Exciting Career Opportunity for Desktop Support Engineers! Ready to take your IT career to new heights? We're on the lookout for enthusiastic Desktop Support Engineers to join our dynamic team in Gloucester. You'll play a key role in exciting projects across the Aerospace, Defence, and Security sectors, working with cutting-edge technologies to deliver exceptional on-premises solutions as part of our growing 2nd Line support team. This role offers a fantastic opportunity to work onsite five days a week, making it ideal for those who are: A 1st Line Engineer looking to take the next step in your career Someone eager to reignite their IT career after a break Military personnel transitioning to a civilian career To be considered for this position, candidates must be eligible for DV (Developed Vetting) clearance. What you'll be doing: Provide technical support for Windows desktop solutions, diagnosing and resolving issues. Work on virtual desktop infrastructures using Citrix XenDesktop. Test and release Windows desktop security patches. Create and maintain automated builds using MDT & SCCM. Make sure the integrity of Active Directory Group Policies. Respond to customer queries. Take part in a 24/7 on-call rota, working one week in six. What you'll bring: Strong understanding of patch management and deployment. Experience with MS Exchange, VMWare, Citrix VDI, Remote Access/VPNs, and Windows Server 2019/22. Familiarity with computer networks and security concepts, including firewalls and antivirus solutions. ITIL V4 knowledge. It would be great if you had: CCA-V / CCA-P certification. Experience with Windows 10 /11 upgrades and software packaging. MS MECM and UE-V administration experience. If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full time, Permanent Location: Office Based 5 days a week in Gloucester Security Clearance Level: Eligible for DV Clearance Internal Recruiter: Carolyne Salary: Up to £35K Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.

IT Support Administrator £28k - £33k Sailsbury - office based with travel to other sites required Our client in Salisbury is currently on the lookout for an experienced IT Support Administrator to join their IT department to meet the demands of a rapidly growing business and significant infrastructure projects. As an IT Support Administrator, you will serve as the first point of contact for the IT Technical Services Team. Main Duties & Responsibilities: Maintain the IT helpdesk system and address daily reported issues. Configure and manage desktops and laptops and perform builds for computers, laptops, mobiles, and tablets. Provide basic networking support and assist in maintaining and expanding physical and Wi-Fi networks across all business premises Support large infrastructure projects, offering key IT assistance in the office, offsite, and to remote workers, including those based internationally. Key Technical Skills & Competencies: Providing a 1ST/2ND line support Networking & Security: Fundamental knowledge of networking and network security principles. IT Support Desk: Experience in managing IT support desks and providing technical assistance. Active Directory: Basic knowledge and hands-on experience with Active Directory. Software & Hardware: Proficient in installing and configuring various software and hardware. System Security: Ensuring the security of systems, devices, and data. Key attributes: Able to work both independently and as part of a team Able to communicate technical matters effectively to colleagues, regardless of their technical knowledge and understanding Have a professional approach to work, respecting the roles of colleagues, clients and suppliers Both analytical and creative, with problem-solving, organisational and technical skills If your interested in this position please apply online or for more information please contact me on

Reference number: JR250469 Location: Hybrid working - home and our office near London Bridge Working pattern: Full Time, 37.5 hours per week Contract Type: Permanent Number of roles: 1 Grade : IT5A Salary: £73,300 - £77,050 per annum We are looking for a Technical Lead to join our team. Role Summary As a Technical Lead at Kaplan Professional UK, you'll play a pivotal role in ensuring the delivery of high-quality software solutions in a dynamic agile environment. Reporting to the Head of Development, you will be instrumental in bridging the gap between business requirements, technical design and delivery. Your responsibilities will cover systems analysis, software design and architecture, deployment and release planning, system optimisation and operational team support to deliver maximum value to our business and customers. You will act as the technical liaison among architects, business analysts, developers, and operational teams, advising on design feasibility and adherence to best practices and standards. Your role will also involve monitoring and improving development processes, ensuring software is built to high standards and design principles, and troubleshooting technical issues. A focus on high-availability, security, and interoperability, particularly through cloud technologies, will be essential. We are looking for someone with extensive experience in Microsoft development and database technologies, agile methodologies, working alongside offshore development teams. This is an excellent opportunity for someone who may be currently working as a Technical Lead, who is looking to expand their skills and build their career with an industry leader. What you'll bring to the role You will bring extensive experience in software development, particularly within the Microsoft technology stack, and a strong understanding of agile methodologies. Your track record in leading and mentoring development teams, both onshore and offshore, will be crucial. You possess a deep knowledge of CI/CD pipelines and web content management systems, ensuring secure and efficient software delivery. Your ability to troubleshoot complex issues and implement preventative measures, along with a commitment to maintaining high standards and best practices, will be essential in driving our projects forward. Skills & Experience Expertise in C#, .NET Framework, .NET Core, and JavaScript Experience with web content management systems such as Sitefinity and WordPress. Familiarity with various architectures: microservices, service-oriented, distributed, monolithic, and client-server. Proficient in Agile methodologies like Scrum and Kanban. Experience in Secure Software Development Lifecycle (SSDLC) and DevOps delivery models. Skilled in CI/CD pipelines using Azure DevOps, Jenkins, and GitHub Actions. Experience with AWS and Azure cloud platforms. Knowledge of infrastructure technologies: load balancers, firewalls and DNS. Proficient in containerisation and infrastructure as code with Docker, Kubernetes, and Terraform. Understanding of web application security standards (OWASP Top 10, CWE). Familiarity with security standards like ISO27001, PCI, SOX, and PII. Proficient with testing tools such as Selenium and JMeter. Ability to establish and refine test strategies: unit, acceptance, regression, security, and performance testing. Experience with AI tools and platforms, specifically Azure OpenAI and Gemini. Skilled in stakeholder management, vendor collaboration, and executive communication. What we do Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance & banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals. We are part of the Kaplan group, one of the world's largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart. What we believe in Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together. Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive. What we offer As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes: • 28 days annual leave + option to purchase more • Season ticket loan and cycle to work scheme • Big discounts on Kaplan courses for you and your family • Private medical, income protection, and life insurance • 24/7 confidential helpline providing counselling and other support services • Company pension contributions • Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels How to apply To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than Friday 31st October 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Our client has a vacancy for an enthusiastic IT Support Technician to join their small but dedicated Service Desk team. This is a fantastic opportunity to grow your skills in a hands-on environment, supporting a wide range of IT systems and users across the business. The role is office based full-time, working Monday to Thursday 08.00 - 16.45 and Friday 08.00 - 15.30, 37.5 hours per week. As an IT Support Technician, you ll be the first point of contact for technical issues, helping colleagues resolve hardware, software, and network problems. You ll also play a key role in maintaining our IT infrastructure and supporting wider business initiatives. Key Responsibilities: Provide 1st line support to end-users, with occasional involvement in 2nd line tasks. Respond to helpdesk tickets via ServiceNow, phone, email, or in-person. Troubleshoot and resolve hardware, software, and network related issues. Set up, configure, and maintain desktops, laptops, printers, and mobile devices. Perform hardware/software installations and upgrades. Assist with network patching and printer support. Administer user accounts (e.g. password resets, account creation) via Active Directory. Maintain accurate documentation of IT assets (PCs, laptops, mobile devices). Participate in pan-European or global IT projects as required. We re looking for someone who s technically capable, customer-focused, and eager to learn. You ll be working closely with colleagues across departments, so strong communication and problem-solving skills are essential. Requirements: 1 2 years in a 1st line helpdesk or IT support role. Windows OS (e.g. Windows 11) and Microsoft Office applications. Active Directory, along with VPN and anti-virus solutions. PC/laptop hardware and peripherals, including printers. Mobile devices and mobile device management tools (Intune preferred). Basic networking concepts (IP, DNS, DHCP) Experience installing software related to CAD or PLC programming tools is advantageous. Personal Attributes: Excellent customer service and interpersonal skills. Strong analytical and problem-solving abilities. Highly organised with attention to detail. Clear and effective communication skills. Able to work independently and as part of a team Passionate about delivering high-quality support. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.

Junior 1st Line IT Engineer Bewbush, Crawley IT Managed Services 24,000 The Atlas Recruitment Group are currently hiring for a Junior 1st Line Support Engineer to join an established IT managed service provider based in Westgate on Sea, Kent. You will be primarily based on-site at one of their customers within the Education sector in Bewbush, working alongside a Senior Engineer who will guide you and train you. This is a great opportunity for someone with a good foundation knowledge in IT Support or someone who has a passion for IT and is looking to get into the industry. You will be working within a Windows based environment providing 1st and occasional 2nd line support to a wide range of end users and utilising Active Directory, Group Policies, Exchange, O365 and more. Key Requirements: - Be the first point of contact for customers who need to raise a technical issue Answering queries and resolving issues over the phone, email, and deskside support Logging and resolving tickets as swiftly and efficiently as possible If you are unable to resolve a technical issue, pass through to senior members of the team Manage multiple tickets at one time This role will pay a starting salary of 24,000 + a company benefits package. If you would be interested in finding out more about this opportunity, please click 'APPLY' along with your most recent CV and we'll be in contact as soon as possible.