33 jobs found

Application Support Engineer (SQL) - Edinburgh/Glasgow Hybrid - 28K + Bonus Applicants will need to demonstrate proven hands-on skills with SQL Rotational shifts: Morning: 6am to 2:30pm (working from home these weeks) Mid: 8am to 4:30pm (working in the Glasgow or Edinburgh office - whichever is best for you - Tuesdays and Thursdays, and from home the rest of the week) Late: 2:30pm to 10pm (working from home these weeks) On-call Rota (As it stands 1 in 4/5 weeks, paid, and comes into effect after probation cleared and you're settled into the team) Lorien's client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an Application Support Engineer based out of either their Edinburgh or Glasgow offices to join their expanding function. This would be a brilliant fit for someone with proven Application Support skills and a good grasp of databases/SQL/Azure SQL, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with (ask us, we've placed a number of them ourselves!). Key Responsibilities: Take the reins across Application Support Tackle support requests, prioritising, and escalating tickets to 2nd Line/above as needed Liaising with a multidisciplinary function of DevOps, Infrastructure and other teams to keep things running smoothly Creation/management of user accounts within the core application and support portal Maintaining/monitoring remote client servers to ensure stability Knowledge-sharing and working with others to resolve/prevent issues Contributing to relevant projects, supporting config/change deployments, helping to foster best practices, and working to agreed procedures to make sure everyone's on the same page/working to agreed processes Helping to improve the wider function and bringing new ideas to the table where it comes to processes/workflows/etc. What they're looking for you to bring to the table: Proven track record in the Application Support / 1st Line Support domain/s with dealings in customer-facing scenarios Strong hands-on SQL and/or Azure SQL skills to query databases, identify root causes for backend issues, and troubleshooting problems Active Directory / Entra ID ( Azure AD ) skills Ability to support users/customers remotely Ideally a good grasp of relevant methodologies/processes such as ITIL/Change Management/etc. If you're looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such as flexible working, bonuses and recognition rewards, healthcare, progression and more, apply now with your latest CV and let's have a chat before this is snapped up. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

This role has a salary of £61,784 per annum, based on a 36 hour working week. This is a fixed term contract until 31st March 2027, with the possibility of extension subject to ongoing programme funding in 2027/28 and beyond. This is a unique opportunity to help shape the future of the South East's manufacturing economy. Join our dedicated Economy and Growth Team and play a pivotal role in delivering the Made Smarter Adoption programme across the region. If you are a relationship driven professional with experience in digital transformation, consultancy, engineering, or business engagement, and you're passionate about supporting SMEs to innovate and adopt new technologies, we encourage you to apply. This role offers hybrid working, with regular travel across the South East, and weekly anchor days at Woodhatch Place, Reigate. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub with a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Team The Economy and Growth team is dedicated to driving sustainable economic development across Surrey, working collaboratively as 'One Council' to support strategic priorities that benefit the county's 1.2 million residents. The team provides key services in business support, innovation, skills, and infrastructure, and works with major employers and local partners to strengthen the regional economy, home to 110,000 businesses contributing £50 billion annually to the UK economy. This role sits within the Made Smarter South East Programme Delivery Team, working alongside other Technology Adoption Specialists, Workforce Development Advisors, the Programme Support Officer and the Strategic Programme Manager. The programme supports SME manufacturers to adopt digital technologies, boost productivity, and develop future talent. About the Role Surrey County Council is seeking a knowledgeable and people focused Technology Adoption Specialist to support SME manufacturers across the South East to identify, understand, and implement digital technologies that drive productivity and innovation. This outward facing role works directly with business leaders and technical teams to assess digital maturity, diagnose challenges, and develop tailored technology adoption roadmaps. You will act as a trusted advisor, helping SMEs explore solutions such as automation, data analytics, AI, robotics, and industrial digitalisation. You will also collaborate with partners, support grant processes, and contribute to workshops, events, and wider programme engagement. As the Technology Adoption Specialist, you will: Conduct on site and virtual assessments to understand business needs, processes, and digital maturity Provide expert guidance on digital technologies relevant to manufacturing Develop tailored technology adoption plans and support SMEs through implementation Help businesses identify suitable vendors, solutions, and funding opportunities Maintain accurate operational records and ensure CRM data is consistently updated Track KPIs and provide data for reporting to the Programme Manager Support delivery of events, workshops, and wider engagement activities Identify and implement improvements to programme processes Collaborate across Surrey County Council's Economy & Growth team and with partners across the South East to connect SMEs with wider support offers Contribute to knowledge sharing and documentation standards across the programme You will be responsible for delivering high quality advisory and operational support at pace to strengthen the region's manufacturing ecosystem. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Experience in digital transformation, consultancy, engineering, programme delivery, or business engagement Strong understanding of digital technologies relevant to manufacturing Ability to analyse business processes and identify improvement opportunities Strong organisational skills with the ability to manage multiple tasks and maintain accurate records Experience using CRM systems or similar tools to manage pipelines and track KPIs Ability to build and maintain relationships with businesses, universities, students and partners Experience drafting structured documentation such as project scopes or technology roadmaps Strong communication and stakeholder engagement skills Ability to work collaboratively across teams and independently manage a varied workload A proactive mindset with a commitment to continuous improvement To apply, we request that you submit a CV and you will be asked the following four questions: Technology Adoption Specialists often work with SMEs at very different stages of their digital journey. Please describe how you would support a business that is unsure where to start with digital adoption. What steps would you take to understand their needs, build confidence, and help them identify realistic first steps toward adopting new technologies? Give an example of how you have built and maintained relationships with diverse stakeholders (e.g., SMEs, technical teams, partners, or suppliers). What strategies did you use to keep engagement strong and ensure positive outcomes? This role requires providing impartial, trusted advice to SMEs. How do you ensure your recommendations are both technically sound and aligned with the organisation's strategic goals and constraints? Made Smarter supports SMEs to adopt technologies such as automation, data analytics, AI, and industrial digitalisation. Which emerging technologies do you believe currently offer the greatest impact for SME manufacturers, and why? The job advert closes at 23:59 on 15/03/2026, with interviews taking place in person at Woodhatch Place, Reigate between 24th March and 3rd April 2026. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need. We value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.

2nd Line IT Service Desk Analyst Salary: Up to £40,000 (depending on experience) Location: South Coast / Hybrid considered Full-time, Permanent I'm currently working with a well-established professional services organisation to recruit a 2nd Line IT Service Desk Analyst to join their growing internal IT team. This is a fantastic opportunity for an experienced support engineer who enjoys solving technical issues, supporting users, and working across a modern Microsoft technology stack. The Role As a 2nd Line IT Service Desk Analyst, you ll play a key role in delivering high-quality IT support to internal users, ensuring systems and applications run smoothly across the business. You ll be responsible for troubleshooting hardware, software and network issues, supporting 1st line engineers, and working closely with senior IT staff and third-party providers to resolve more complex problems. Key Responsibilities Provide 1st and 2nd line IT support via phone, email, remote tools and in person Troubleshoot hardware, software and networking issues Escalate complex incidents to senior engineers when required Log and manage incidents through the service desk ticketing system Maintain and update technical documentation and knowledge base articles Assist with system administration and infrastructure support Provide training and guidance to users and junior engineers Monitor recurring incidents and help identify long-term solutions What We re Looking For Previous experience in an IT Service Desk / Technical Support role Strong troubleshooting experience with: Windows OS Microsoft 365 Active Directory Microsoft Teams Entra / Intune Understanding of basic networking concepts Experience using a ticketing system (SolarWinds or similar) Excellent communication and customer service skills Desirable Experience Experience with any of the following would be advantageous: TeamViewer or remote support tools Legal industry systems such as SpeechWrite, Partner, Oyez IRIS or Sage SaaS / PaaS environments What s on Offer Salary up to £40,000 depending on experience Opportunity to work with a supportive IT team Exposure to a modern Microsoft technology environment Professional development and training opportunities The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN

2x Cloud Support Engineers Permanent | £55,000 - £65,000 | Herefordshire (Hybrid, up to 3 days per week) Minimum SC clearance required | DV clearance preferred We are seeking two Cloud Support Engineer to provide Level 1 and Level 2 support across secure, defence-focused cloud environments. This role focuses on maintaining platform stability, administering Azure Landing Zones, and supporting enterprise collaboration and CI/CD platforms. Key Responsibilities Provide 1st and 2nd line technical support, including incident triage and resolution Administer Microsoft Azure Landing Zone environments (RBAC, subscriptions, policies, resources) Support core networking components including VNets, NSGs, and routing Respond to monitoring alerts, investigate issues, and escalate where required Act as an internal application champion for collaboration and CI/CD platforms Maintain operational documentation, runbooks, and support procedures Skills & Experience Experience in Level 1/Level 2 technical support within a customer-facing environment Hands-on exposure to Microsoft Azure administration Understanding of cloud networking fundamentals (IP, DNS, routing, Firewalls) Exposure to Infrastructure as Code tools such as Terraform or Bicep Basic Scripting or automation using PowerShell, Bash, or tools like Ansible Strong troubleshooting, documentation, and communication skills Any of the following certifications would be a bonus: Azure Administrator Associate (AZ-104), Azure Fundamentals (AZ-900), Security, Compliance, and Identity Fundamentals (SC-900), ITIL Foundation Certification This role offers the opportunity to support secure cloud environments within defence programmes while developing hands-on Azure and operational cloud experience.

An Embedded Software Engineer with experience across both Embedded Linux and Real-Time C/C++ development will bring their broad skills to a thriving Technical Consultancy where you ll contribute to the design and build of embedded systems across a wide range of applications. With a strong academic background, you ll work closely with multidisciplinary engineering teams to support a range projects, whilst liaising closely with customers to find solutions to problems across defence, industrial and medical markets. The ideal Embedded Software Engineer should possess the following: Minimum of 1st / 2.1 Bachelors / Masters Degree in an Engineering discipline. Commercial Embedded Linux development experience involving Yocto including knowledge of device trees, user-space and kernel-space and SoC platforms. Commercial Real-Time C/C++ development skills. Experience of at least one high level languages such as Python or C#. Experience of working at the boundary between electronics and software. Good customer facing experience with a desire to work within a Consultancy environment. A competitive salary will be offered depending on your level of experience with Hybrid working (normally 3 days office / 2 WFH), Company Bonus, private Healthcare, generous Pension scheme and much more. Due to the nature of some projects, you should be eligible for basic level UK Security Clearance.

An Embedded Linux Engineer with experience across both Embedded Linux and Real-Time C/C++ development will bring their broad skills to a thriving Technical Consultancy where you ll contribute to the design and build of embedded systems across a wide range of applications. With a strong academic background, you ll work closely with multidisciplinary engineering teams to support a range projects, whilst liaising closely with customers to find solutions to problems across defence, industrial and medical markets. The ideal Embedded Linux Engineer should possess the following: Minimum of 1st / 2.1 Bachelors / Masters Degree in an Engineering discipline. Commercial Embedded Linux development experience involving Yocto including knowledge of device trees, user-space and kernel-space and SoC platforms. Commercial Real-Time C/C++ development skills. Experience of at least one high level languages such as Python or C#. Experience of working at the boundary between electronics and software. Good customer facing experience with a desire to work within a Consultancy environment. A competitive salary will be offered to the successful Embedded Linux Engineer depending on your level of experience with Hybrid working (normally 3 days office / 2 WFH), Company Bonus, private Healthcare, Life Assurance, generous Pension scheme (employer 10% / employee minimum 5%), car lease scheme, long service awards and more. Due to the nature of some projects, you must be eligible for basic level UK Security Clearance.

Application Support Technician Milnthorpe, Cumbria£30,000 - £35,000 (depending on experience)Do you enjoy helping people and solving problems? Are you looking for a rewarding role where you can build new skills and make a real difference in healthcare?Whether you're just starting your career in technology or want to take your customer service experience in a new direction, this could be the perfect opportunity for you.Founded in 1984, 4S DAWN Clinical Software is a world-leading provider of software that helps hospitals and clinics safely monitor patients with long-term conditions. Our software is used every day by healthcare teams to improve patient safety.We're now looking for a friendly, motivated Application Support Technician to join our team. About the role In this people-focused role, you'll support our customers by helping them use our software confidently and effectively. You'll respond to queries, investigate issues, and work with colleagues to resolve them quickly. You'll also be involved in setting up new systems, making sure everything runs smoothly for our customers from day one.You don't need to be a technical expert; what matters most is that you're curious, enjoy learning, and are confident communicating with people. We'll provide full training to help you build the technical skills you need. What you'll do - Support customers by responding to queries and helping them get the most from our software- Troubleshoot issues and work with our team to resolve them quickly and effectively- Assist with new software setups and testing to make sure everything is ready for use- Be part of a friendly team committed to improving patient care- Act as a trusted software consultant, using creativity and insight to help customers unlock the full potential of the application's tools and features in solving their real-world challenges What we're looking for - A good understanding of computers and networks, or the enthusiasm to learn- Excellent communication skills and a professional, helpful approach on the phone and by email- A degree (or equivalent) or other relevant qualificationExperience with programming (such as SQL, HTML, or JavaScript) or databases is helpful but not essential; we'll teach you what you need to know. Why join us? - A supportive, friendly working environment with hybrid working (split between home and our Milnthorpe office)- Clear opportunities to grow your career, from application support to software development or project delivery- A chance to be part of a mission-led company improving patient safety around the worldPlease note, you'll need to live within a commutable distance (around 20-30 miles) of Milnthorpe, Cumbria.If you're ready to build a rewarding career helping customers and making a difference in healthcare, we'd love to hear from you. Select the Apply button today.Other organisations may call this role Software Support Technician, IT Support Technician, Technical Support Analyst, 1st Line Technician, Helpdesk Technician, Desktop Support Technician, 1st Line Analyst, Customer Support Technician, Software Support Engineer, Systems Support Technician, or Helpdesk Support Technician.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Senior Third-line Engineer (Apple MDM) Hybrid (Central London) £53,000 - £60,000 (depending on experience) We're supporting a well-regarded London institution with a large, growing Apple estate (thousands of Macs and hundreds of iPads, focused on staff devices). The End User Computing team is expanding and needs a hands-on senior engineer to own and elevate the Apple platform - someone who thrives on deep technical ownership, mentoring a small team, and delivering seamless user experiences in a collaborative, knowledge-sharing environment. This is a true third-line role: final escalation point, MDM architecture, packaging/deployment leadership What you'll be doing Act as the go-to expert and escalation point for all complex Mac-related issues and escalations Own the Jamf Pro MDM environment: configuration, policies, deployments, updates, ADE/ABM, and ongoing optimisation for a smooth, secure user experience Lead packaging, scripting (heavy bash/shell), and deployment processes; mentor and guide junior team members Troubleshoot and resolve advanced Apple device problems across macOS/iOS/iPadOS Build and maintain integrations with Microsoft tools (Platform SSO, extensions, Office 365 config/support, compliance flows) Collaborate across IT teams: share knowledge, document processes, train 1st/2nd line, contribute to continual improvement Proactively monitor queues/SLAs, drive reliability, and bring ideas to enhance the platform What we're looking for Essential: Jamf 200 certification (or equivalent deep proven expertise; Jamf 300/400 a bonus) Strong hands-on experience managing enterprise Apple MDM (Jamf Pro focus: ADE, software deployment, API automation, configuration profiles) Proficiency in bash/shell scripting and macOS application packaging (Jamf Composer, autoPKG, etc.) Solid understanding of Microsoft 365/endpoint integrations and compliance tools Proven track record in senior-level Apple support/escalation in enterprise or large-scale environments (higher education, corporate, or similar) Methodical troubleshooting, attention to detail, proactive mindset Excellent communication (written/spoken) and commitment to teamwork, equality, diversity & inclusion Desirable: Jamf Protect/security experience Familiarity with 802.1X/network auth automation Exposure to scientific/developer tools (e.g., Homebrew, Docker, Git, SPSS/R) Microsoft Intune knowledge

Application Support Engineer (SQL) - Edinburgh/Glasgow Hybrid - 26-30K + Bonus + On Call Applicants will need to demonstrate proven hands-on skills with SQL Rotational shifts: Morning: 6am to 2:30pm (working from home these weeks) Mid: 8am to 4:30pm (working in the Glasgow or Edinburgh office - whichever is best for you - Tuesdays and Thursdays, and from home the rest of the week) Late: 2:30pm to 10pm (working from home these weeks) On-call Rota (As it stands 1 in 4/5 weeks, paid, and comes into effect after probation cleared and you're settled into the team) Lorien's client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an Application Support Engineer based out of either their Edinburgh or Glasgow offices to join their expanding function. This would be a brilliant fit for someone with proven Application Support skills and a good grasp of databases/SQL/Azure SQL, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with (ask us, we've placed a number of them ourselves!). Key Responsibilities: Take the reins across Application Support Tackle support requests, prioritising, and escalating tickets to 2nd Line/above as needed Liaising with a multidisciplinary function of DevOps, Infrastructure and other teams to keep things running smoothly Creation/management of user accounts within the core application and support portal Maintaining/monitoring remote client servers to ensure stability Knowledge-sharing and working with others to resolve/prevent issues Contributing to relevant projects, supporting config/change deployments, helping to foster best practices, and working to agreed procedures to make sure everyone's on the same page/working to agreed processes Helping to improve the wider function and bringing new ideas to the table where it comes to processes/workflows/etc. What they're looking for you to bring to the table: Proven track record in the Application Support / 1st Line Support domain/s with dealings in customer-facing scenarios Strong hands-on SQL and/or Azure SQL skills to query databases, identify root causes for backend issues, and troubleshooting problems Active Directory / Entra ID ( Azure AD ) skills Ability to support users/customers remotely Ideally a good grasp of relevant methodologies/processes such as ITIL/Change Management/etc. If you're looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such as flexible working, bonuses and recognition rewards, healthcare, progression and more, apply now with your latest CV and let's have a chat before this is snapped up. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

WEEKLY WORKING HOURS 37 SALARY RANGE £41,771 to £45,091 pa pro rata for hours worked TYPE OF CONTRACT Permanent LOCATION Stevenage / Hybrid ABOUT THE ROLE • Provide advanced-level technical support for Housing Applications and their Databases. • Diagnose, troubleshoot, and resolve complex IT issues that cannot be resolved by 1st or 2nd line support teams in a timely and efficient manner. • Proactive maintenance including performing upgrades, applying patches, checking system logs, taking server and database backups and supporting periodic business procedures (e.g. year-end processing). • Develop and maintain technical documentation and knowledge base articles to capture and share knowledge within the IT Department. • Develop and / or implement new ICT solutions in response to new or changing business requirements. • Continuously learn and stay up-to-date with the latest IT trends, technologies, and best practices. ABOUT YOU The successful candidate will have • Degree or equivalent level qualification or experience. • ITIL Foundation or equivalent. • A knowledge of supporting Business applications and their databases, preferably Housing related systems within a Local Government environment. • Technical knowledge of: o Operating System: Windows 11 and MS Sever 20xx. o Database: Oracle SQL, MS SQL, MS Access and MS Azure. o Scripting: MS-DOS, Visual Basic and / or PowerShell. o Reporting: SAP Business Objects and MS Power BI. o Tools: MS Office 365 and associated products, SSMS, IIS, SFTP. • The ability to communicate complex, or technical, information succinctly as appropriate to the audience. Have excellent written skills and be able to present to small groups. • Familiarity with handling of service desk Incidents, Requests and Change Controls. • The ability to design, adopt, implement and use appropriate procedures, methods and tools to ensure services are delivered consistently to the correct quality. • The ability to prioritise and plan own workload effectively to ensure deadlines are achieved, identifying and resolving potential conflicts where necessary. • The ability to be flexible to and adaptable to change. • The ability to create and maintain a positive and professional relationship with colleagues and stakeholders. • An awareness of own strengths and weaknesses that impact upon the ability to deliver service and a willingness to seek assistance to improve. • A willingness to work occasionally outside of normal business hours. OUR BENEFITS • Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants • Flexible working: available upon request, subject to operational requirements. • Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated. • A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave. • 25 days holiday rising to 31 days (depending on Local Government service) • An extensive range of learning and development opportunities • Employee Assistance Programme 24/7 Confidential advice and support on personal, work, family and relationship issues • Season ticket loans and discounts for public transport • Cycle to Work scheme • Stevenage Credit Union: secure savings, free life insurance and access to cheap loans. • Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC) • Discounted Health and Fitness membership • Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union. Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board Stevenage Borough Council is committed to Equal Opportunities for All.

Job Title: AV Service Desk Technician Location: St Albans / Hybrid Salary: £35,000 - £40,000 Job Purpose Summary: This is a hybrid role combining service desk administration, remote technical support, and occasional on-site service visits. You will be the central coordination point for all service and maintenance activities, ensuring clients receive fast, efficient, and well-organised support. Key Responsibilities: - Manage incoming service desk tickets (ServiceNow) - Arrange and book service and maintenance visits for engineers - Schedule and coordinate freelancers where required - Provide remote technical support to clients using TeamViewer - Attend onsite service calls when necessary (1st & 2nd line AV support) - Complete service reports after each visit - Maintain service asset registers following PMV handovers - Support escalations from 1st line to ensure resolutions - Liaise with clients and contractors to gather required documents - Ensure all service tasks are logged, updated, and closed within SLA Experience and Skills Required: - 3 years AV experience ideally within service and maintenance. - Experience using ServiceNow or a similar ticketing system - Strong organisational and scheduling skills - Ability to diagnose faults with corporate AV systems, ideally including: Crestron, AMX, Q-SYS, Biamp - Full UK Driving Licence - Right to work in UK Package: - Salary: £35K - £40K - 24 days annual leave plus bank holidays - Hybrid working - Laptop & phone - Pension - Pool van available for travel How to apply: Submit your application or contact Jake Voisey on the details provided. SER-IN

2nd/3rd Line Support Spalding, Lincolnshire 30,000 - 35,000 + Training + Holiday + Pension This is an excellent opportunity for a versatile and proactive IT professional who has previously operated at 2nd/3rd level responsibilities. This company are a leading digital consultancy, renowned for delivering IT solutions that are tailored to unique business requirements. They cover a range of areas from CRM systems to e-commerce platforms, delivering high-quality, reliable software. In this varied role, you will serve as a vital technical resource, managing Microsoft 365 and Azure environments while ensuring seamless Audio-Visual operations. You will act as a key escalation point for technical issues, moving between remote cloud management and physical hardware configuration to maintain optimal service delivery for all clients. The ideal candidate will be highly proficient in Azure AD (Entra ID) for identity management and Microsoft Intune for automated device enrolment and policy enforcement. Beyond the cloud, you will possess a strong grasp of networking fundamentals, specifically VLANs, DNS, DHCP, and VPN configurations. Furthermore, it would be beneficial to have hands-on experience with VoIP and conferencing hardware, such as Yealink or Logitech systems. A working knowledge of PowerShell for task automation and experience with macOS/Jamf alongside Windows 10/11 will make you stand out. This is a fantastic opportunity to join a stable and professional consultancy team where your contributions directly impact client success. Working alongside senior leadership on infrastructure projects and cloud migrations, you will have the chance to deepen your technical skills in a supportive, forward-thinking environment. The Role: Administering M365 (Exchange, SharePoint, Teams) and managing Azure AD security, groups, and Conditional Access. Using Microsoft Intune for device deployment (MDM/MAM), application packaging, and maintaining hybrid environments. Configuring MS Teams Rooms (MTR) and Audio-Visual hardware (projectors, displays, microphones) for live and hybrid events. Resolving escalated 1st and 2nd line support tickets across Windows, Apple, and mobile platforms using industry-standard ITSM tools. Managing MFA and security baselines and ensuring endpoints are patched in line with GDPR and Cyber Essentials best practices. The Person: Strong experience in Microsoft 365 administration and Azure AD/Intune environments. A proven track record in 1st/2nd line IT support with a solid understanding of core networking (TCP/IP). Competent in Audio-Visual technologies and conferencing hardware; experience with Yealink equipment is a distinct advantage. Excellent interpersonal skills with the ability to document technical solutions clearly for both technical and non-technical users. Interested in learning PowerShell scripting and leading project-based work; relevant Microsoft certifications (e.g. MD-102, MS-102, or AZ-104) are highly desirable. Reference Number: BBBH(phone number removed) To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Tom McLaughlin at Rise Technical Recruitment This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

IT Support Engineer (Global Law Firm) 30,000 - 35,000 + Company Benefits + Training + Progression + Hybrid + Company Bonus Central London, Hybrid Are you an IT Support Engineer looking to join a global company that offers training and progression opportunities, along with hybrid working after probation to support a better work-life balance? This leading international law firm, with more than 900 lawyers across nine offices in four Continents, advises global corporations, financial institutions, private equity sponsors, investment funds and governments on complex corporate transactions, high-stakes litigation and regulatory matters. Renowned for its strength in private equity, asset management, financial services, healthcare, energy, infrastructure and technology, the firm delivers strategic, commercially focused legal solutions built on decades of cross-border expertise and a reputation for excellence, discretion and client partnership worldwide. In this role, you will provide 1st and 2nd line IT support to the London office, resolving issues efficiently and professionally. You will manage support tickets, deliver remote mobile device support, administer RSA access, and maintain laptops and core systems within a Windows and Microsoft 365 environment. You will act as a key point of contact for technology support, assisting with meeting room setup, hardware deployment and office moves to ensure the smooth running of IT services. This role would suit an IT Support engineer looking to work for a large corporate company with excellent company benefits. The Role: Provide 1st/2nd line IT support Log and manage helpdesk tickets Deliver remote support for iPhones and iPads Administer RSA and remote access Deploy and reimage hardware The Person: Previous IT support experience Able to commute to Central London 4 days per week Reference: BBBH23928 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

IT Support Engineer Liverpool 35,000 - 40,000 + Benefits Zachary Daniels are partnering with a fast-growing retail and e-commerce business to recruit an IT Support & Systems Engineer. This is a key on-site role, responsible for owning day-to-day IT support and systems management across head office, retail, and warehouse operations. You'll act as the primary internal IT contact, working closely with the Technology Manager and third-party providers to ensure technology supports performance, security, and future growth. The role combines hands-on user support with broader infrastructure, cloud, and security exposure, making it ideal for someone who enjoys autonomy, problem-solving, and continuous improvement in a scaling business environment. What's on Offer: 35,000- 40,000 basic salary On-site role, Monday-Friday Exposure to cloud, infrastructure, and security projects High ownership and visibility across the business Long-term growth within a scaling retail and e-commerce environment Key Responsibilities: Provide 1st and 2nd line support across MacOS and Windows devices Troubleshoot hardware, software, networking, and access issues Manage onboarding and offboarding of users, devices, and permissions Support retail, warehouse, and head office teams with varying technical needs Administer Microsoft 365 and drive user adoption of internal standards Implement controls aligned with AI usage policies and data loss prevention Administer Entra ID including users, groups, roles, and conditional access Manage Intune for device compliance, configuration profiles, and application deployment Support full device lifecycle management including builds, refreshes, and decommissioning Oversee endpoint protection and anti-virus management Support hybrid cloud environments across Microsoft Azure and SharePoint Assist with firewall and network troubleshooting alongside managed service providers Monitor systems and respond to alerts appropriately Improve security posture, resilience, and scalability Ensure effective data backup, archiving, and retention processes Document and test disaster recovery procedures Work closely with third-party vendors and managed service providers Raise, track, and manage support tickets with external partners Escalate vendor performance concerns where required What We're Looking For: Experience in IT Support, Systems Engineering, or Infrastructure Support roles Strong working knowledge of Microsoft 365, Entra ID, and Intune Experience supporting both MacOS and Windows environments Exposure to Azure or hybrid cloud infrastructure Solid networking fundamentals and troubleshooting capability Comfortable operating independently as the primary on-site IT contact Strong customer service mindset with a proactive, ownership-driven approach Organised and capable of managing priorities in a fast-moving environment Apply today with your most up-to-date CV. BH35446

My client, a Global organisation based in Newcastle city centre are seeking an experienced Head of Security and Platform Engineering to start ASAP. This pivotal role takes the lead in delivering breakthrough improvements in reliability and performance across technology platforms, ensuring our systems consistently exceed expectations. As the leading force behind our cyber security agenda, you will champion a step change in modern security controls introducing cutting-edge measures that protect the business. You will lead four core technology towers, and inspire teams to set bold targets, measure progress, and celebrate success as we raise the bar for platform resilience, scalability, and security. Key Responsibilities: Strategic Leadership & Governance Define and drive the vision, strategy, and roadmaps for Platform towers, aligned with business objectives and risk appetite. Oversee integration and collaboration across the four core platform towers: Digital Workspace Services (DWS) Support and System Reliability Engineering (SSRE) Platform and Cloud Engineering (PaCE) Security & Network Operations (SNOPs) Establish and socialise the Cyber Security Strategy and Roadmap, ensuring alignment with enterprise resilience and regulatory requirements Cyber Security Leadership Shape the cyber security vision and build a corresponding technical roadmap which delivers a world class security controls across cloud infrastructure, networks, end points, identity & access management, application security, and threat detection. Collaborate closely with the SNOPs Lead to adapt the SNOPs roadmap priorities in line with shifts in industry, evolving threat landscape and regulatory requirements. Ensure effective 24/7 security operations (inc. security incident management) Collaborate closely with the Enterprise Resilience function (1st Line of Defence) to ensure integrated risk management and incident response. Promote stakeholder engagement and cross-functional collaboration to embed a culture of security awareness and ownership across the organisation. Operational Oversight Ensure high availability, performance, and security of all technology systems and infrastructure. Monitor and improve service levels, incident resolution times, and system reliability metrics. Lead cross-functional coordination for escalations, major incidents, and service continuity planning. Team Leadership & Development Provide leadership and direction to platform tower leads Foster a culture of continuous improvement, collaboration, and innovation across all teams. Support recruitment, onboarding, and capability development to meet evolving technology needs. Technology Platform Delivery Oversee the delivery and lifecycle management of: Microsoft 365 and collaboration platforms Cloud platforms (design, automation, cost optimisation) Network and security operations (compliance, threat management) Monitoring, observability, and backup/recovery systems Ensure alignment with architectural standards and regulatory requirements (e.g., DORA, Cyber Essentials Plus). Stakeholder Engagement Act as the escalation point for unresolved issues across platform towers. Collaborate with product teams, business units, and external vendors to ensure service excellence and alignment with user needs. Represent Technology in all relevant Information Security, Risk and project Committees, ensuring visibility and accountability for and robust management of cyber security risks. Represent Security and Platforms and in governance forums such as the Architectural Review Board (ARB). Essential Skills Proven leadership in managing cyber security and cross-functional technology teams in a complex, global environment. Deep understanding of IT infrastructure, cloud platforms (e.g., Azure), and enterprise collaboration tools (e.g., Microsoft 365). Strong grasp of ITIL-based service management, including incident, change, and problem management. Expertise in security and compliance frameworks, including DORA and Cyber Essentials Plus. Prior hands-on experience in delivering security solutions within enterprise environments Knowledge of disaster recovery, business continuity, and vulnerability management. Excellent communication, stakeholder management, and vendor negotiation skills. Qualifications Bachelor s degree in Computer Science, Information Systems, or a related field (Master s preferred). ITIL Foundation certification (Intermediate or Expert level desirable). Relevant cloud certifications (e.g., Microsoft Certified: Azure Solutions Architect, AWS Certified Solutions Architect). Experience 10+ years in IT leadership roles, with at least 5 years managing platform or infrastructure services. Demonstrated success in leading digital transformation or cloud migration initiatives. Experience working in regulated environments with a strong focus on security and compliance The role is Hybrid working 3 office days a week in a central Newcastle location great for transport links by train, car or bus. Apply now for immediate consideration.

Job Title: 2nd Line IT Technician Location: Sharston, M22 4SN Salary : £30,000 - £32,000, dependent on experience Job type: Full time, Permanent About us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About the role: We are currently looking to appoint a 2nd Line IT Technician to provide intermediate-level IT support, bridging the gap between frontline (1st line helpdesk) support and specialist / external support. The role requires technical expertise, legal application knowledge, and strong communication skills. Responsibilities: Act as an escalation point for technical issues unresolved by 1st Line support. Troubleshoot and resolve end user issues. Provide support for remote/hybrid working setups, VPNs, and secure access. Support legal applications such as case management, document management, and time-recording systems (e.g., iManage, Proclaim, Elite 3E). Administer user and permissions on Active Directory and Microsoft 365. Support security tools including MFA, DLP, and encryption solutions in line with GDPR and SRA requirements. Assist in IT projects, including system upgrades, migrations, and business continuity testing Person Specification: Strong knowledge of Windows Client OSs Knowledge of Microsoft 365, Active Directory, and Exchange. Understanding of networking (DNS, DHCP, VPNs). Experience with legal IT systems (case/document management, billing, dictation tools). Mobile device management experience (Intune, MobileIron, etc.). Excellent communication skills with the ability to support staff at all levels. High level of confidentiality and ability to work under pressure. Salary & Hours: Salary of £30,000 - £32,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based Benefits: On-site Working - At our South Court office 23 Days Holiday - Rising to 26 days, plus bank/public holidays Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with experience or relevant job titles of; IT Support Engineer, Helpdesk, IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, IT Service Desk Technician, Technical Support, IT Technician, Technical Support Engineer, Tech Support, Tech Support Services will also be considered for this role.

Service Desk Engineer Benefits: Training/Progression/Great Tech/Hybrid Working A leading organisation specialising in providing high quality services are looking for a Service Desk Engineer As a Microsoft Gold Partner this company commits to offering regular training and progression opportunities. Our client are looking for candidates eager to expand their current skillset and knowledge via training and accreditations. The successful candidate will be providing technical support to our clients wide variety of customers. This will be provided both onsite and remotely and you will be resolving server, application, networking and hardware incidents in an efficient manner. Responsibilities include: Resolving incidents and issues directly from customers and escalation from 1st Line teams Executing client server changes accurately and effectively Adhering and responding to agreed SLAs Administer routine server tasks and respond to alerts Assisting with customer project work where necessary Taking ownership of customer issues Occasional travel to client sites Essential Skills and Experience Required Experience working in a similar role Strong understanding of Microsoft OS/Office 365/Exchange/Active Directory/Group Policy Strong understanding of Windows Server Experience working with virtualised servers/VMware/HyperV Experience working with Networking Technologies Ability to work in a proactive way in a fast-paced environment Excellent written and communication skills Strong understanding of Firewall and Security principles Basic understanding of working within SLAs Understanding of ITIL processes Full UK Driving License Benefits include and are not limited to: Regular training and progression opportunities Hybrid working options Cycle to work scheme Private medical cover Pension scheme Next Steps? If you would like to know anything more about this role or even just want to hear what other IT Support/Infrastructure positions I have that may also be a good match for you then please apply to this advert or email me directly @ You must be fully eligible to work in the UK to apply to this position and be able to travel into office on occasion.

Service Desk Engineer Benefits: Training/Progression/Great Tech/Hybrid Working A leading organisation specialising in providing high quality services are looking for a Service Desk Engineer As a Microsoft Gold Partner this company commits to offering regular training and progression opportunities. Our client are looking for candidates eager to expand their current skillset and knowledge via training and accreditations. The successful candidate will be providing technical support to our clients wide variety of customers. This will be provided both onsite and remotely and you will be resolving server, application, networking and hardware incidents in an efficient manner. Responsibilities include: • Resolving incidents and issues directly from customers and escalation from 1st Line teams• Executing client server changes accurately and effectively• Adhering and responding to agreed SLAs• Administer routine server tasks and respond to alerts• Assisting with customer project work where necessary• Taking ownership of customer issues• Occasional travel to client sites Essential Skills and Experience Required • Experience working in a similar role• Strong understanding of Microsoft OS/Office 365/Exchange/Active Directory/Group Policy• Strong understanding of Windows Server• Experience working with virtualised servers/VMware/HyperV• Experience working with Networking Technologies• Ability to work in a proactive way in a fast-paced environment• Excellent written and communication skills• Strong understanding of Firewall and Security principles• Basic understanding of working within SLAs• Understanding of ITIL processes• Full UK Driving License Benefits include and are not limited to: • Regular training and progression opportunities• Hybrid working options• Cycle to work scheme• Private medical cover• Pension scheme Next Steps? If you would like to know anything more about this role or even just want to hear what other IT Support/Infrastructure positions I have that may also be a good match for you then please apply to this advert or email me directly @ You must be fully eligible to work in the UK to apply to this position and be able to travel into office on occasion.

IT Support Engineer Full time - hybrid workingSalary - £35,000Hours 8.30 - 5.00pm (Monday to Friday) We are currently recruiting on behalf of a growing, design-led retail business for a permanent IT Support Engineer to join their internal Business Systems team based on the outskirts of Birmingham . This is a great opportunity for someone confident supporting users at all levels, both remotely and in person across multiple sites. You will play a key role in keeping the business running smoothly day-to-day, while also supporting IT projects and systems improvements. What you'll be doing as an IT Support Engineer: Providing 1st/2nd line support to internal users across multiple locations Managing and maintaining hardware, software, and peripherals Supporting user onboarding, Microsoft 365, Active Directory & Azure AD Troubleshooting network, telephony, and application issues (e.g. SAP B1, FileMaker) Collaborating with third-party vendors and MSPs to resolve issues Creating documentation and maintaining knowledge bases (Jira, Confluence) What we're looking for as an IT Support Engineer: Proven background in IT support, ideally across mixed environments (Windows, macOS, mobile) Strong working knowledge of Microsoft 365, AD/Azure, networking (Ubiquiti/Meraki), and cybersecurity tools Experience supporting business-critical systems (ERP/CRM/stock control/payroll apps) Excellent communication and organisational skills-someone who can own problems and see them through Happy to travel to other sites on occasion (London, Manchester, Birmingham) Please apply or contact Kirsty at for more info. Should you submission be unsuccessful, your CV will be kept on file for future vacancies.

IT Support Level 3 (Cisco) Grimsby £40,000 to £50,000 + Career Progression + Company Pension + Hybrid Opportunities Are you an IT Support Level 3, or similar, looking to take up more responsibility managing an entire enterprise network within a leading logistics solution company, looking to develop and progress your career up to management, leading a team of 12 looking to join a well-established and growing business offering great company benefits, company pension, hybrid work opportunities and clear routes for progression? Do you want to be a part of leading logistics, fleet and supply chain company, reaching over 800 employees, looking to expand their expert team of IT engineers with a well-established business, offering clear progression routes, flexible working patterns, and more great benefits? On offer is a fantastic opportunity to join a growing logistics specialist company, focusing on the automotive, shipping and export industries. With over 40 years of establishment, this company is taking the logistics industry by storm, moving from strength to strength as they expand their team and employees, offering great benefits and great routes for career development. In this role you would be responsible for configuring technical drawings, working with Cisco stack, delivering a variety of projects and reviewing the whole network alongside the network manager. The ideal IT Support would have come from a similar background, Level 3 or service desk management experience with Cisco looking to progress their career into network management. The Role : Supporting and mentoring 1st and 2nd Line engineers Working with Cisco stack alongside the Network Manager controlling the whole enterprise network Overall reviewing of network and working of delivering a variety of projects The Person : Experience with Cisco and troubleshooting Exposure in network management or looking to develop into this field Ability to work independently and at pace Reference : 21179 If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.