IT Support Engineer (Field Based) Location: Home Based - London & Greater London Salary: £35,000-£40,000 + Benefits Are you an experienced IT Support Engineer who enjoys working directly with customers, solving technical challenges and building long-term relationships? We're recruiting on behalf of a well-established and growing technology business looking to expand its customer support team in London. This home-based role offers the opportunity to work independently while being part of a collaborative and supportive technical team. You'll provide a combination of remote and onsite support to a wide range of business customers across London and the surrounding areas. Every day is different, giving you exposure to a broad range of technologies, environments and projects. The Role As an IT Support Engineer, you'll play a key role in ensuring customers receive a first-class IT support service. Your responsibilities will include: Providing 1st and 2nd line IT support to business customers. Diagnosing and resolving hardware, software and networking issues. Installing and configuring desktops, laptops and peripherals. Supporting Microsoft 365 environments. Managing user accounts and permissions within Active Directory. Troubleshooting Windows operating systems and business applications. Visiting customer sites to resolve technical issues and carry out planned work. Assisting with IT installations, upgrades and technology projects. Setting up new users, devices and workstations. Working to agreed service levels while delivering an outstanding customer experience. Building trusted relationships with customers through excellent communication and professionalism. About You You'll enjoy working with people as much as technology and take pride in delivering an excellent customer experience. Ideally you'll have experience with: Windows 10 & Windows 11 Microsoft 365 Active Directory Microsoft Office applications Basic networking (TCP/IP, DNS & DHCP) Desktop and laptop support Hardware troubleshooting and replacement IT Service Desk or Helpdesk ticketing systems Experience with any of the following would be advantageous: Microsoft Entra ID (Azure AD) Microsoft 365 migrations Server infrastructure Cloud technologies ITIL or CompTIA certifications What We're Looking For Previous experience in a 1st/2nd Line IT Support role. Excellent customer service and communication skills. A logical approach to problem solving. The ability to work independently from home. Strong organisational and time management skills. A proactive attitude and willingness to learn. A full UK driving licence essential What's on Offer Home-based working. A varied role combining remote and onsite support. Exposure to a wide range of technologies. Ongoing training and professional development. Supportive and collaborative team culture. Genuine opportunities for career progression. Competitive salary and benefits package. If you're looking for a role where your technical skills, customer service and initiative will be valued, we'd love to hear from you.
22/07/2026
Full time
IT Support Engineer (Field Based) Location: Home Based - London & Greater London Salary: £35,000-£40,000 + Benefits Are you an experienced IT Support Engineer who enjoys working directly with customers, solving technical challenges and building long-term relationships? We're recruiting on behalf of a well-established and growing technology business looking to expand its customer support team in London. This home-based role offers the opportunity to work independently while being part of a collaborative and supportive technical team. You'll provide a combination of remote and onsite support to a wide range of business customers across London and the surrounding areas. Every day is different, giving you exposure to a broad range of technologies, environments and projects. The Role As an IT Support Engineer, you'll play a key role in ensuring customers receive a first-class IT support service. Your responsibilities will include: Providing 1st and 2nd line IT support to business customers. Diagnosing and resolving hardware, software and networking issues. Installing and configuring desktops, laptops and peripherals. Supporting Microsoft 365 environments. Managing user accounts and permissions within Active Directory. Troubleshooting Windows operating systems and business applications. Visiting customer sites to resolve technical issues and carry out planned work. Assisting with IT installations, upgrades and technology projects. Setting up new users, devices and workstations. Working to agreed service levels while delivering an outstanding customer experience. Building trusted relationships with customers through excellent communication and professionalism. About You You'll enjoy working with people as much as technology and take pride in delivering an excellent customer experience. Ideally you'll have experience with: Windows 10 & Windows 11 Microsoft 365 Active Directory Microsoft Office applications Basic networking (TCP/IP, DNS & DHCP) Desktop and laptop support Hardware troubleshooting and replacement IT Service Desk or Helpdesk ticketing systems Experience with any of the following would be advantageous: Microsoft Entra ID (Azure AD) Microsoft 365 migrations Server infrastructure Cloud technologies ITIL or CompTIA certifications What We're Looking For Previous experience in a 1st/2nd Line IT Support role. Excellent customer service and communication skills. A logical approach to problem solving. The ability to work independently from home. Strong organisational and time management skills. A proactive attitude and willingness to learn. A full UK driving licence essential What's on Offer Home-based working. A varied role combining remote and onsite support. Exposure to a wide range of technologies. Ongoing training and professional development. Supportive and collaborative team culture. Genuine opportunities for career progression. Competitive salary and benefits package. If you're looking for a role where your technical skills, customer service and initiative will be valued, we'd love to hear from you.
Quickline Communications
Eppleworth, North Humberside
We re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we re looking for an IT manager to keep around 450 colleagues connected, secure and productive as the business scales. Could that be you? If you want a role with genuine ownership of service, security and project delivery. We d love to hear from you. Here s why you ll love this role - Lead, manage and develop a team of IT Engineers and Apprentices, ensuring high quality 1st and 2nd line support across all end-user services. - Own the security posture of the end-user environment, implementing agreed controls and provide evidence supporting ISO 27001 and Telecommunications (Security) Act compliance. - Own the availability, performance and reliability of end user services : M365, devices, LAN/WLAN, voice and mobile - Manage third- party suppliers supporting end user IT services, with clear SLAs and regular performance reviews. - Own SLAs, user satisfaction (CSAT) and service reporting, driving continuous service improvements. Here s why you ll be great in this role - Proven experience managing and developing IT service desk/support teams - Hands on troubleshooting across desktop, applications and networks - Strong working knowledge of cyber security practice and supporting compliance standards (ISO27001, Cyber Essentials) - Strong knowledge of Microsoft 365, Azure and modern workplace tooling. - Experience delivering IT infrastructure or end user projects end to end with vendor coordination. The benefits - Pension 5% employer / 5% employee contribution. - Health Cashback Scheme Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - Option to buy or sell up to 5 additional days annual leave - Enhanced Paternity/Maternity/Adoption leave - Life Assurance - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular Lunch & Learns - Social Events Summer and End of Year parties etc. - Core Value Awards - Regular opportunities to win! Note to agencies Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System ( ATS ). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: You must have the right to work in the UK in order to be successfully appointed to this role
22/07/2026
Full time
We re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we re looking for an IT manager to keep around 450 colleagues connected, secure and productive as the business scales. Could that be you? If you want a role with genuine ownership of service, security and project delivery. We d love to hear from you. Here s why you ll love this role - Lead, manage and develop a team of IT Engineers and Apprentices, ensuring high quality 1st and 2nd line support across all end-user services. - Own the security posture of the end-user environment, implementing agreed controls and provide evidence supporting ISO 27001 and Telecommunications (Security) Act compliance. - Own the availability, performance and reliability of end user services : M365, devices, LAN/WLAN, voice and mobile - Manage third- party suppliers supporting end user IT services, with clear SLAs and regular performance reviews. - Own SLAs, user satisfaction (CSAT) and service reporting, driving continuous service improvements. Here s why you ll be great in this role - Proven experience managing and developing IT service desk/support teams - Hands on troubleshooting across desktop, applications and networks - Strong working knowledge of cyber security practice and supporting compliance standards (ISO27001, Cyber Essentials) - Strong knowledge of Microsoft 365, Azure and modern workplace tooling. - Experience delivering IT infrastructure or end user projects end to end with vendor coordination. The benefits - Pension 5% employer / 5% employee contribution. - Health Cashback Scheme Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - Option to buy or sell up to 5 additional days annual leave - Enhanced Paternity/Maternity/Adoption leave - Life Assurance - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular Lunch & Learns - Social Events Summer and End of Year parties etc. - Core Value Awards - Regular opportunities to win! Note to agencies Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System ( ATS ). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: You must have the right to work in the UK in order to be successfully appointed to this role
Spectrum IT are working with a well-established UK organisation currently undergoing a major digital transformation programme, and we're looking for an IT Support Analyst to join their internal IT team on a fixed term basis . This is an immediate start and on offer is a 12 month fixed term contract. Hybrid working, based on attending the clients headquarters in Winchester 2-3 days per week. This is an exciting opportunity to join a business right at the heart of a large-scale technology change, where you'll gain exposure to new systems, platforms, and ways of working. This is a varied, fast-paced support role where you'll be providing 1st and 2nd line support to users across the organisation, both for the UK head office and remotely. You'll be resolving a wide range of technical issues, managing support tickets, and working closely with other IT teams and third-party suppliers to ensure a high level of service is delivered to the business. The company are looking for someone with a proactive, customer-focused mindset who enjoys problem-solving and thrives in a busy environment. This would suit an experienced Service Desk or Support Engineer who is self stater and can work with minimal supervision across a broad range of technical and IT project work alongside day-to-day support. With significant investment in technology and people, this role offers excellent experience in a modernising IT environment. Key Skills & Experience: Windows 11 support Office 365 / Microsoft 365 administration Active Directory / Entra access management Microsoft Exchange / email troubleshooting Service Desk / ticketing systems experience Remote support tools Printer setup and troubleshooting Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki) Nice to haves: Microsoft Dynamics support experience Telephony systems (Mitel, Avaya or similar) ITIL knowledge or certification Suitable candidates for this role will have at least 2 years' experience working in an IT Service Desk or IT Support environment and be confident supporting both technical and non-technical users at a 1st & 2nd Line level. Strong communication skills and a genuine passion for delivering excellent customer service are essential. All applicants must be eligible to work in the UK and able to commute to the Winchester office 2-3 days per week. For more information, please apply with an updated CV. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
22/07/2026
Full time
Spectrum IT are working with a well-established UK organisation currently undergoing a major digital transformation programme, and we're looking for an IT Support Analyst to join their internal IT team on a fixed term basis . This is an immediate start and on offer is a 12 month fixed term contract. Hybrid working, based on attending the clients headquarters in Winchester 2-3 days per week. This is an exciting opportunity to join a business right at the heart of a large-scale technology change, where you'll gain exposure to new systems, platforms, and ways of working. This is a varied, fast-paced support role where you'll be providing 1st and 2nd line support to users across the organisation, both for the UK head office and remotely. You'll be resolving a wide range of technical issues, managing support tickets, and working closely with other IT teams and third-party suppliers to ensure a high level of service is delivered to the business. The company are looking for someone with a proactive, customer-focused mindset who enjoys problem-solving and thrives in a busy environment. This would suit an experienced Service Desk or Support Engineer who is self stater and can work with minimal supervision across a broad range of technical and IT project work alongside day-to-day support. With significant investment in technology and people, this role offers excellent experience in a modernising IT environment. Key Skills & Experience: Windows 11 support Office 365 / Microsoft 365 administration Active Directory / Entra access management Microsoft Exchange / email troubleshooting Service Desk / ticketing systems experience Remote support tools Printer setup and troubleshooting Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki) Nice to haves: Microsoft Dynamics support experience Telephony systems (Mitel, Avaya or similar) ITIL knowledge or certification Suitable candidates for this role will have at least 2 years' experience working in an IT Service Desk or IT Support environment and be confident supporting both technical and non-technical users at a 1st & 2nd Line level. Strong communication skills and a genuine passion for delivering excellent customer service are essential. All applicants must be eligible to work in the UK and able to commute to the Winchester office 2-3 days per week. For more information, please apply with an updated CV. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
IT Technician Llanelli - On site £30,000 - £32,000 + Progression + Training + Holiday + Pension Are you an IT support professional looking for a varied role where you can take ownership of technical issues, support users across a busy site, and develop your skills across modern infrastructure and systems?This is a hands-on IT Technician role providing first- and second-line support across a fast-paced operational environment. You will be responsible for diagnosing and resolving technical issues, supporting both hardware and software, and ensuring minimal disruption to business systems.You will work closely with end users and internal teams, handling Service Desk tickets, prioritising workloads, and maintaining excellent communication throughout. This is an ideal opportunity for someone looking to build experience across networking, virtualisation, and enterprise IT environments.The company offers a stable working environment with opportunities to develop technical skills, contribute to system improvements, and be part of a collaborative IT team focused on delivering high-quality support. The Role: Provide 1st and 2nd line IT support across software and hardware systems Log, track, and resolve Service Desk tickets within agreed SLAs Troubleshoot technical issues via phone, email, and face-to-face support Assist with system improvements, updates, and new technology rollouts Monitor recurring issues and contribute to documentation and solutions The Person: Experience in a technical support or helpdesk environment Strong troubleshooting and analytical skills Good knowledge of Microsoft systems, networking, and IT infrastructure Familiarity with technologies such as VMware and databases is beneficial Reference Number: BBBH274672 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
22/07/2026
Full time
IT Technician Llanelli - On site £30,000 - £32,000 + Progression + Training + Holiday + Pension Are you an IT support professional looking for a varied role where you can take ownership of technical issues, support users across a busy site, and develop your skills across modern infrastructure and systems?This is a hands-on IT Technician role providing first- and second-line support across a fast-paced operational environment. You will be responsible for diagnosing and resolving technical issues, supporting both hardware and software, and ensuring minimal disruption to business systems.You will work closely with end users and internal teams, handling Service Desk tickets, prioritising workloads, and maintaining excellent communication throughout. This is an ideal opportunity for someone looking to build experience across networking, virtualisation, and enterprise IT environments.The company offers a stable working environment with opportunities to develop technical skills, contribute to system improvements, and be part of a collaborative IT team focused on delivering high-quality support. The Role: Provide 1st and 2nd line IT support across software and hardware systems Log, track, and resolve Service Desk tickets within agreed SLAs Troubleshoot technical issues via phone, email, and face-to-face support Assist with system improvements, updates, and new technology rollouts Monitor recurring issues and contribute to documentation and solutions The Person: Experience in a technical support or helpdesk environment Strong troubleshooting and analytical skills Good knowledge of Microsoft systems, networking, and IT infrastructure Familiarity with technologies such as VMware and databases is beneficial Reference Number: BBBH274672 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
IT Service Desk Analyst Are you passionate about helping people solve their tech challenges Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference We re looking for an enthusiastic IT Service Desk Analyst to join the team in Cardiff and be the first point of contact for internal customers. These roles require NPPV Police vetting and SC level clearance which will be arranged. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. Position: 6852 IT Service Desk Analyst Location: Cardiff /Hybrid Hours: Full time, 37.5 hours per week, Monday - Friday 9am-5pm. Contract: Permanent Salary: £26.684.48 per annum Closing Date: 18/08/2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role What You ll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects your ideas and input will always be valued! About You Who We re Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join Us Be part of a supportive, inclusive team that values your growth and well-being with opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for the charity. Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment. Ready to Make a Difference If you re excited to help others and grow your IT career, we d love to hear from you! Apply now and become a key part of our Technology support team. In Return Benefits include: Flexible Working Options: Including hybrid working. Bonus: £500 bonus paid on successful completion of probationary period (pro-rata for part time roles) Generous Annual Leave, plus an extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments and exclusive discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance and Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression and Practice Support: Clinical supervision and group reflective practice About the Organisation This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process. You may have experience in areas such as IT Service Desk Analyst, 1st Line IT Service Desk Support, 2nd Line IT Service Desk Support, 1st Line IT Service Desk Analyst, 2nd Line IT Service Desk Analyst. Please note this role is being advertised by NFP People on behalf of our client.
22/07/2026
Full time
IT Service Desk Analyst Are you passionate about helping people solve their tech challenges Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference We re looking for an enthusiastic IT Service Desk Analyst to join the team in Cardiff and be the first point of contact for internal customers. These roles require NPPV Police vetting and SC level clearance which will be arranged. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. Position: 6852 IT Service Desk Analyst Location: Cardiff /Hybrid Hours: Full time, 37.5 hours per week, Monday - Friday 9am-5pm. Contract: Permanent Salary: £26.684.48 per annum Closing Date: 18/08/2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role What You ll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects your ideas and input will always be valued! About You Who We re Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join Us Be part of a supportive, inclusive team that values your growth and well-being with opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for the charity. Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment. Ready to Make a Difference If you re excited to help others and grow your IT career, we d love to hear from you! Apply now and become a key part of our Technology support team. In Return Benefits include: Flexible Working Options: Including hybrid working. Bonus: £500 bonus paid on successful completion of probationary period (pro-rata for part time roles) Generous Annual Leave, plus an extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments and exclusive discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance and Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression and Practice Support: Clinical supervision and group reflective practice About the Organisation This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process. You may have experience in areas such as IT Service Desk Analyst, 1st Line IT Service Desk Support, 2nd Line IT Service Desk Support, 1st Line IT Service Desk Analyst, 2nd Line IT Service Desk Analyst. Please note this role is being advertised by NFP People on behalf of our client.
IT Service Desk Analyst Are you passionate about helping people solve their tech challenges? Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference? We're looking for an enthusiastic IT Service Desk Analyst to join the team in Cardiff and be the first point of contact for internal customers. These roles require NPPV Police vetting and SC level clearance which will be arranged. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. Position: 6852 IT Service Desk Analyst Location: Cardiff /Hybrid Hours: Full time, 37.5 hours per week, Monday - Friday 9am-5pm. Contract: Permanent Salary: £26.684.48 per annum Closing Date: 18/08/2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role What You'll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects your ideas and input will always be valued! About You Who We're Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join Us? Be part of a supportive, inclusive team that values your growth and well-being with opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for the charity. Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment. Ready to Make a Difference? If you're excited to help others and grow your IT career, we'd love to hear from you! Apply now and become a key part of our Technology support team. In Return Benefits include: Flexible Working Options: Including hybrid working. Bonus: £500 bonus paid on successful completion of probationary period (pro-rata for part time roles) Generous Annual Leave, plus an extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments and exclusive discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance and Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression and Practice Support: Clinical supervision and group reflective practice About the Organisation This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process. You may have experience in areas such as IT Service Desk Analyst, 1st Line IT Service Desk Support, 2nd Line IT Service Desk Support, 1st Line IT Service Desk Analyst, 2nd Line IT Service Desk Analyst. Please note this role is being advertised by NFP People on behalf of our client.
22/07/2026
Full time
IT Service Desk Analyst Are you passionate about helping people solve their tech challenges? Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference? We're looking for an enthusiastic IT Service Desk Analyst to join the team in Cardiff and be the first point of contact for internal customers. These roles require NPPV Police vetting and SC level clearance which will be arranged. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. Position: 6852 IT Service Desk Analyst Location: Cardiff /Hybrid Hours: Full time, 37.5 hours per week, Monday - Friday 9am-5pm. Contract: Permanent Salary: £26.684.48 per annum Closing Date: 18/08/2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role What You'll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects your ideas and input will always be valued! About You Who We're Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join Us? Be part of a supportive, inclusive team that values your growth and well-being with opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for the charity. Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment. Ready to Make a Difference? If you're excited to help others and grow your IT career, we'd love to hear from you! Apply now and become a key part of our Technology support team. In Return Benefits include: Flexible Working Options: Including hybrid working. Bonus: £500 bonus paid on successful completion of probationary period (pro-rata for part time roles) Generous Annual Leave, plus an extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments and exclusive discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance and Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression and Practice Support: Clinical supervision and group reflective practice About the Organisation This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process. You may have experience in areas such as IT Service Desk Analyst, 1st Line IT Service Desk Support, 2nd Line IT Service Desk Support, 1st Line IT Service Desk Analyst, 2nd Line IT Service Desk Analyst. Please note this role is being advertised by NFP People on behalf of our client.
2nd Line Support Engineer Vacancy Job Title: 2nd Line Support Engineer Salary: Up to £42,000 Location: London (Hybrid - 3 days onsite) Type: Permanent An exciting opportunity has arisen for an experienced 2nd Line Support Engineer to join a growing IT team supporting a modern Microsoft environment. You'll provide 2nd line technical support across desktop, infrastructure and Microsoft 365 technologies, working closely with 1st and 3rd line teams to resolve escalated issues while contributing to a range of IT improvement projects. Key Responsibilities Provide 2nd line support for users across hardware, software and Microsoft technologies. Troubleshoot issues across Windows 10/11, Microsoft 365 and Active Directory. Administer user accounts, permissions and Group Policy within Active Directory and Entra ID. Support Microsoft 365 services including Exchange Online, Teams and SharePoint. Manage devices using Intune and assist with endpoint deployments. Troubleshoot networking issues including DNS, DHCP, TCP/IP and VPN connectivity. Build, image and deploy laptops and desktops. Escalate complex issues where required while maintaining excellent customer service. Assist with IT projects including Microsoft 365, cloud and infrastructure improvements. Maintain accurate documentation within the IT service management system. Essential Skills - 2nd Line Support Engineer Previous experience in a 2nd Line Support Engineer or similar IT support role. Windows 10 & Windows 11 administration and troubleshooting. Active Directory, Group Policy and Entra ID administration. Microsoft 365 including Exchange Online, Teams and SharePoint. Intune or other endpoint management platforms. Networking fundamentals (DNS, DHCP, TCP/IP and VPNs). Hardware troubleshooting, builds and device lifecycle management. Experience using an ITSM/ticketing system. Excellent communication and stakeholder management skills. Desirable - 2nd Line Support Engineer Azure administration experience. PowerShell scripting. VMware or Hyper-V exposure. Microsoft certifications. If you're an experienced 2nd Line Support Engineer looking to join a collaborative team with opportunities to develop your cloud and infrastructure skills, we'd love to hear from you.
22/07/2026
Full time
2nd Line Support Engineer Vacancy Job Title: 2nd Line Support Engineer Salary: Up to £42,000 Location: London (Hybrid - 3 days onsite) Type: Permanent An exciting opportunity has arisen for an experienced 2nd Line Support Engineer to join a growing IT team supporting a modern Microsoft environment. You'll provide 2nd line technical support across desktop, infrastructure and Microsoft 365 technologies, working closely with 1st and 3rd line teams to resolve escalated issues while contributing to a range of IT improvement projects. Key Responsibilities Provide 2nd line support for users across hardware, software and Microsoft technologies. Troubleshoot issues across Windows 10/11, Microsoft 365 and Active Directory. Administer user accounts, permissions and Group Policy within Active Directory and Entra ID. Support Microsoft 365 services including Exchange Online, Teams and SharePoint. Manage devices using Intune and assist with endpoint deployments. Troubleshoot networking issues including DNS, DHCP, TCP/IP and VPN connectivity. Build, image and deploy laptops and desktops. Escalate complex issues where required while maintaining excellent customer service. Assist with IT projects including Microsoft 365, cloud and infrastructure improvements. Maintain accurate documentation within the IT service management system. Essential Skills - 2nd Line Support Engineer Previous experience in a 2nd Line Support Engineer or similar IT support role. Windows 10 & Windows 11 administration and troubleshooting. Active Directory, Group Policy and Entra ID administration. Microsoft 365 including Exchange Online, Teams and SharePoint. Intune or other endpoint management platforms. Networking fundamentals (DNS, DHCP, TCP/IP and VPNs). Hardware troubleshooting, builds and device lifecycle management. Experience using an ITSM/ticketing system. Excellent communication and stakeholder management skills. Desirable - 2nd Line Support Engineer Azure administration experience. PowerShell scripting. VMware or Hyper-V exposure. Microsoft certifications. If you're an experienced 2nd Line Support Engineer looking to join a collaborative team with opportunities to develop your cloud and infrastructure skills, we'd love to hear from you.
Role Overview The Senior ICT Infrastructure Engineer is a hands on, technically authoritative role at the heart of Reply's UK internal infrastructure, responsible for the engineering, architecture, and governance of core endpoint, identity, and Microsoft 365 platforms, including the end to end build and administration of a new tenant. Operating across 1st, 2nd, and 3rd line support, the post holder combines day to day user support and desk side work with expert level incident resolution, security focused configuration, and platform optimisation in a government and defence context. They will own and enhance key services such as Intune, Entra ID, Purview, Conditional Access and endpoint security, while leading improvement initiatives, driving compliance with frameworks such as ISO 27001 and Cyber Essentials, and acting as a senior technical reference point and mentor within the ICT team. Responsibilities Own the engineering, architecture, and governance of core UK ICT platforms, including Microsoft 365, Intune, Entra ID, Purview, Conditional Access, and endpoint security tooling. Provide highly hands on 1st, 2nd, and 3rd line support, from routine user requests and laptop builds through to expert level troubleshooting and complex incident resolution. Lead the end to end provisioning, configuration, and ongoing administration of a new Microsoft 365 tenant, ensuring robust security baselines, Zero Trust principles, and appropriate controls for government and defence contexts. Design, implement, and maintain automation and infrastructure as code solutions (e.g. PowerShell, Microsoft Graph API, Terraform) to improve consistency, efficiency, and compliance. Ensure alignment with key security and compliance frameworks (including ISO 27001, GDPR, Cyber Essentials and relevant government standards), maintaining governance artefacts and technical standards documentation. Act as a senior technical reference point within the ICT team, providing mentoring, guidance, and review for junior colleagues and helping to define escalation paths and support best practices. Produce operational reporting and service trend analysis, recommending and delivering infrastructure improvements to enhance reliability, performance, and security. Engage with internal stakeholders and third party vendors (including Microsoft) to resolve escalations, shape infrastructure roadmaps, and ensure services effectively support Reply's consultants and project teams. About the Candidate Experienced senior infrastructure engineer with at least five years in endpoint management or infrastructure roles, ideally within secure or regulated environments. Deep, hands on expertise across Microsoft 365, Intune (including Autopilot), Entra ID, Conditional Access, and Purview, with a strong focus on security, compliance, and Zero Trust. Proficient in PowerShell scripting and familiar with the Microsoft Graph API; ideally comfortable with infrastructure as code approaches such as Terraform. Strong grounding in Windows and macOS security administration, patching, BitLocker, Defender for Endpoint, DLP, and broader endpoint security tooling. Demonstrable experience working with and owning security and compliance frameworks (e.g. ISO 27001, GDPR, Cyber Essentials) and an understanding of government security classifications. Confident communicator who can lead technical discussions, engage credibly with stakeholders at all levels, and mentor junior ICT colleagues. Holds (or can rapidly obtain) SC clearance, with continuous UK residency for at least five years and willingness to travel to Reply's UK offices as required. Highly hands on, pragmatic, and comfortable switching between low level 1st line tasks and complex 3rd line engineering work as part of a small, collaborative team. Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skincolour, marital status or parental status or any other characteristic protected by the Law. Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.
22/07/2026
Full time
Role Overview The Senior ICT Infrastructure Engineer is a hands on, technically authoritative role at the heart of Reply's UK internal infrastructure, responsible for the engineering, architecture, and governance of core endpoint, identity, and Microsoft 365 platforms, including the end to end build and administration of a new tenant. Operating across 1st, 2nd, and 3rd line support, the post holder combines day to day user support and desk side work with expert level incident resolution, security focused configuration, and platform optimisation in a government and defence context. They will own and enhance key services such as Intune, Entra ID, Purview, Conditional Access and endpoint security, while leading improvement initiatives, driving compliance with frameworks such as ISO 27001 and Cyber Essentials, and acting as a senior technical reference point and mentor within the ICT team. Responsibilities Own the engineering, architecture, and governance of core UK ICT platforms, including Microsoft 365, Intune, Entra ID, Purview, Conditional Access, and endpoint security tooling. Provide highly hands on 1st, 2nd, and 3rd line support, from routine user requests and laptop builds through to expert level troubleshooting and complex incident resolution. Lead the end to end provisioning, configuration, and ongoing administration of a new Microsoft 365 tenant, ensuring robust security baselines, Zero Trust principles, and appropriate controls for government and defence contexts. Design, implement, and maintain automation and infrastructure as code solutions (e.g. PowerShell, Microsoft Graph API, Terraform) to improve consistency, efficiency, and compliance. Ensure alignment with key security and compliance frameworks (including ISO 27001, GDPR, Cyber Essentials and relevant government standards), maintaining governance artefacts and technical standards documentation. Act as a senior technical reference point within the ICT team, providing mentoring, guidance, and review for junior colleagues and helping to define escalation paths and support best practices. Produce operational reporting and service trend analysis, recommending and delivering infrastructure improvements to enhance reliability, performance, and security. Engage with internal stakeholders and third party vendors (including Microsoft) to resolve escalations, shape infrastructure roadmaps, and ensure services effectively support Reply's consultants and project teams. About the Candidate Experienced senior infrastructure engineer with at least five years in endpoint management or infrastructure roles, ideally within secure or regulated environments. Deep, hands on expertise across Microsoft 365, Intune (including Autopilot), Entra ID, Conditional Access, and Purview, with a strong focus on security, compliance, and Zero Trust. Proficient in PowerShell scripting and familiar with the Microsoft Graph API; ideally comfortable with infrastructure as code approaches such as Terraform. Strong grounding in Windows and macOS security administration, patching, BitLocker, Defender for Endpoint, DLP, and broader endpoint security tooling. Demonstrable experience working with and owning security and compliance frameworks (e.g. ISO 27001, GDPR, Cyber Essentials) and an understanding of government security classifications. Confident communicator who can lead technical discussions, engage credibly with stakeholders at all levels, and mentor junior ICT colleagues. Holds (or can rapidly obtain) SC clearance, with continuous UK residency for at least five years and willingness to travel to Reply's UK offices as required. Highly hands on, pragmatic, and comfortable switching between low level 1st line tasks and complex 3rd line engineering work as part of a small, collaborative team. Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skincolour, marital status or parental status or any other characteristic protected by the Law. Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.
Location: Warrington, UK Work Mode: Office Based Employment Type: Contract Duration: 12 Months Rate: £150 per day Positions Available: 2 Shift Requirement: Shift-based role The Role We are seeking an IT Service Desk & Event Management Analyst to provide first and second-line support to end users while proactively monitoring IT infrastructure and services. The successful candidate will play a key role in incident management, service request fulfilment, system monitoring, event correlation, and escalation management to ensure uninterrupted business operations. Key Responsibilities Service Desk Support Act as the first point of contact for IT incidents and service requests via phone, email, chat, and ticketing systems. Provide second-line support for desktop and application issues escalated from first-line teams. Troubleshoot and resolve issues relating to desktops, laptops, mobile devices, enterprise applications, printers, and network connectivity. Deliver remote and deskside support, escalating complex issues to third-line teams when necessary. Log, track, prioritise, and manage tickets within the ITSM platform while ensuring SLA compliance. Provide clear, professional, and customer-focused technical guidance. Administer user accounts across Active Directory, Microsoft 365, VPN, email, and related systems. Create and maintain knowledge base documentation to support continuous improvement. Participate in shift coverage as required. Coordinate major incident communications and support the incident management life cycle through to resolution. Monitoring & Event Management Proactively monitor IT infrastructure, applications, and services using enterprise monitoring tools. Detect, log, and correlate system-generated alerts to distinguish genuine incidents from false positives. Analyse events to identify potential service degradation, risks, and emerging issues. Escalate critical alerts and initiate incident management processes when required. Ensure events are appropriately categorised, documented, and linked to related incidents and problems. Support reporting activities relating to incident trends, system performance, and event management effectiveness. Essential Skills & Experience Experience working in IT Service Desk and End-User Support environments (1st and 2nd Line Support). Strong knowledge of Windows and/or Mac operating systems. Experience supporting Microsoft 365 and common enterprise applications. Familiarity with IT Service Management tools such as ServiceNow, Remedy, or similar platforms. Strong analytical and problem-solving skills with the ability to identify trends and patterns. Excellent communication and customer service skills. Desirable Skills ITIL Foundation Certification. What We're Looking For A customer-focused support professional with strong troubleshooting skills. Someone who can work effectively in a fast-paced operational environment. The ability to manage multiple priorities while maintaining attention to detail. Strong communication skills and a collaborative approach to problem solving. Experience supporting critical business services and responding to incidents within agreed service levels.
22/07/2026
Contractor
Location: Warrington, UK Work Mode: Office Based Employment Type: Contract Duration: 12 Months Rate: £150 per day Positions Available: 2 Shift Requirement: Shift-based role The Role We are seeking an IT Service Desk & Event Management Analyst to provide first and second-line support to end users while proactively monitoring IT infrastructure and services. The successful candidate will play a key role in incident management, service request fulfilment, system monitoring, event correlation, and escalation management to ensure uninterrupted business operations. Key Responsibilities Service Desk Support Act as the first point of contact for IT incidents and service requests via phone, email, chat, and ticketing systems. Provide second-line support for desktop and application issues escalated from first-line teams. Troubleshoot and resolve issues relating to desktops, laptops, mobile devices, enterprise applications, printers, and network connectivity. Deliver remote and deskside support, escalating complex issues to third-line teams when necessary. Log, track, prioritise, and manage tickets within the ITSM platform while ensuring SLA compliance. Provide clear, professional, and customer-focused technical guidance. Administer user accounts across Active Directory, Microsoft 365, VPN, email, and related systems. Create and maintain knowledge base documentation to support continuous improvement. Participate in shift coverage as required. Coordinate major incident communications and support the incident management life cycle through to resolution. Monitoring & Event Management Proactively monitor IT infrastructure, applications, and services using enterprise monitoring tools. Detect, log, and correlate system-generated alerts to distinguish genuine incidents from false positives. Analyse events to identify potential service degradation, risks, and emerging issues. Escalate critical alerts and initiate incident management processes when required. Ensure events are appropriately categorised, documented, and linked to related incidents and problems. Support reporting activities relating to incident trends, system performance, and event management effectiveness. Essential Skills & Experience Experience working in IT Service Desk and End-User Support environments (1st and 2nd Line Support). Strong knowledge of Windows and/or Mac operating systems. Experience supporting Microsoft 365 and common enterprise applications. Familiarity with IT Service Management tools such as ServiceNow, Remedy, or similar platforms. Strong analytical and problem-solving skills with the ability to identify trends and patterns. Excellent communication and customer service skills. Desirable Skills ITIL Foundation Certification. What We're Looking For A customer-focused support professional with strong troubleshooting skills. Someone who can work effectively in a fast-paced operational environment. The ability to manage multiple priorities while maintaining attention to detail. Strong communication skills and a collaborative approach to problem solving. Experience supporting critical business services and responding to incidents within agreed service levels.
Senior Cloud Architect (AWS) Location: Our offices are in Central London, along with several of our customers. Travel to our customer sites is required, the frequency of which will vary from customer-to-customer. You need to be able to travel onsite to London up to 3 days per week, although onsite requirements will vary week to week and customer to customer from 0 to 3 days. Salary: £120,000 £140,000 SC Clearance Requirements: Due to working with several government bodies, SC clearance is required for all our customer facing teams. You do not need active SC clearance as we will undertake checks upon you joining, but you must be eligible to pass SC clearance. In future, DV clearance may be required, so the ability/willingness to pass DV clearance is advantageous but not essential. You must be UK based. About Us We are experts in building central cloud platforms, cloud risk mitigation and cloud operating models; providing thought leadership to central government and private enterprise organisations to help them unlock the true value of cloud. Why you should join us At Cloudscaler, you'll be part of a consultancy at the forefront of cloud transformation, trusted by government, defence, and enterprise organisations to deliver complex AWS solutions that make a real national impact. From modernising public services to securing critical infrastructure, the work you do will matter far beyond technology. We combine the agility of a startup with the credibility of an AWS Advanced Partner, creating a high trust, high performance culture where self starters thrive and every voice is heard. You'll work closely with senior leadership and cloud experts, shaping meaningful projects and driving innovation. By joining us, you'll accelerate your personal and professional development through hands on experience with cutting edge cloud solutions. You'll learn directly from experts while contributing to some of the UK's most ambitious cloud programmes, gaining exposure and influence you wouldn't find in a larger consultancy. What We're Looking For We're looking for people who live and breathe cloud; not just delivering solutions, but constantly pushing the boundaries of what's possible and finding better ways to do it. Shaping cloud and platform strategies for enterprise or public sector clients, aligning technology decisions with business objectives. Establishing Cloud Centres of Excellence (CCoE), including operating models, RACI structures, and shared responsibility frameworks. Designing and implementing cloud control frameworks, governance models, and risk/controls for secure and compliant operations. Leading enterprise wide cost optimisation, security, and observability strategies in complex AWS environments. Defining and embedding Well Architected principles across large scale organisations. Advising senior stakeholders on cloud adoption, transformation, and operating model change, backed by a strong track record in cloud consulting and governance. Developing cloud control frameworks, defining risks, controls, and ownership for guardrails. Leading network strategy, managing RAM sharing and network performance monitoring. Benefits Discretionary bonus Discretionary security clearance bonus for those holding certain clearance Periodic offer of share options schemes 25 days' annual leave 5 additional days per year towards training, certifications, or charity work Option to buy additional annual leave up to 5 days per year Public holidays opt out scheme, the option to work on public holidays giving you the flexibility to enjoy your time off when it suits you Certifications and training expensed Life Assurance Long Term Disability cover Employee Assist Programme for employee advice and support (including legal and counselling helpline) Health, Mental Health, Wellbeing, Financial and Legal support 24/7 GP access Pension auto enrolment and contribution Employee referral scheme Client referral scheme Cycle to work scheme Travel expenses policy Interview Process Screening call with our Talent Acquisition team 1st Interview - 30 minute remote interview with our hiring team 2nd Interview - 60 minute remote technical interview with members of our architecture team 3rd Interview - 60 minute in person interview with members of our Senior Leadership Team If you would like to join us on our adventure, please apply! Cloudscaler are proud to be an equal opportunity employer, committed to equal opportunities regardless of gender identity, sexual orientation, race, ancestry, age, marital status, disability, parental status, religion or medical history. If you require reasonable adjustments during the recruitment process or within the workplace, please let us know when you speak to our Talent Acquisition team or contact at the earliest opportunity.
22/07/2026
Full time
Senior Cloud Architect (AWS) Location: Our offices are in Central London, along with several of our customers. Travel to our customer sites is required, the frequency of which will vary from customer-to-customer. You need to be able to travel onsite to London up to 3 days per week, although onsite requirements will vary week to week and customer to customer from 0 to 3 days. Salary: £120,000 £140,000 SC Clearance Requirements: Due to working with several government bodies, SC clearance is required for all our customer facing teams. You do not need active SC clearance as we will undertake checks upon you joining, but you must be eligible to pass SC clearance. In future, DV clearance may be required, so the ability/willingness to pass DV clearance is advantageous but not essential. You must be UK based. About Us We are experts in building central cloud platforms, cloud risk mitigation and cloud operating models; providing thought leadership to central government and private enterprise organisations to help them unlock the true value of cloud. Why you should join us At Cloudscaler, you'll be part of a consultancy at the forefront of cloud transformation, trusted by government, defence, and enterprise organisations to deliver complex AWS solutions that make a real national impact. From modernising public services to securing critical infrastructure, the work you do will matter far beyond technology. We combine the agility of a startup with the credibility of an AWS Advanced Partner, creating a high trust, high performance culture where self starters thrive and every voice is heard. You'll work closely with senior leadership and cloud experts, shaping meaningful projects and driving innovation. By joining us, you'll accelerate your personal and professional development through hands on experience with cutting edge cloud solutions. You'll learn directly from experts while contributing to some of the UK's most ambitious cloud programmes, gaining exposure and influence you wouldn't find in a larger consultancy. What We're Looking For We're looking for people who live and breathe cloud; not just delivering solutions, but constantly pushing the boundaries of what's possible and finding better ways to do it. Shaping cloud and platform strategies for enterprise or public sector clients, aligning technology decisions with business objectives. Establishing Cloud Centres of Excellence (CCoE), including operating models, RACI structures, and shared responsibility frameworks. Designing and implementing cloud control frameworks, governance models, and risk/controls for secure and compliant operations. Leading enterprise wide cost optimisation, security, and observability strategies in complex AWS environments. Defining and embedding Well Architected principles across large scale organisations. Advising senior stakeholders on cloud adoption, transformation, and operating model change, backed by a strong track record in cloud consulting and governance. Developing cloud control frameworks, defining risks, controls, and ownership for guardrails. Leading network strategy, managing RAM sharing and network performance monitoring. Benefits Discretionary bonus Discretionary security clearance bonus for those holding certain clearance Periodic offer of share options schemes 25 days' annual leave 5 additional days per year towards training, certifications, or charity work Option to buy additional annual leave up to 5 days per year Public holidays opt out scheme, the option to work on public holidays giving you the flexibility to enjoy your time off when it suits you Certifications and training expensed Life Assurance Long Term Disability cover Employee Assist Programme for employee advice and support (including legal and counselling helpline) Health, Mental Health, Wellbeing, Financial and Legal support 24/7 GP access Pension auto enrolment and contribution Employee referral scheme Client referral scheme Cycle to work scheme Travel expenses policy Interview Process Screening call with our Talent Acquisition team 1st Interview - 30 minute remote interview with our hiring team 2nd Interview - 60 minute remote technical interview with members of our architecture team 3rd Interview - 60 minute in person interview with members of our Senior Leadership Team If you would like to join us on our adventure, please apply! Cloudscaler are proud to be an equal opportunity employer, committed to equal opportunities regardless of gender identity, sexual orientation, race, ancestry, age, marital status, disability, parental status, religion or medical history. If you require reasonable adjustments during the recruitment process or within the workplace, please let us know when you speak to our Talent Acquisition team or contact at the earliest opportunity.
Senior Cloud Architect (AWS) - (Multiple) Location: Our offices are in Central London, along with several of our customers. Travel to our customer sites is required; the frequency of which will vary from customer-to-customer. You need to be able to travel onsite to London up to 3 days per week, although onsite requirements will vary week to week and customer to customer from 0 to 3 days. Salary: £120,000-£140,000 SC Clearance Requirements: Due to working with several government bodies, SC clearance is required for all our customer facing teams. You do not need active SC clearance as we will undertake checks upon you joining, but you must be eligible to pass SC clearance. In future, DV clearance may be required, so the ability/willingness to pass DV clearance is advantageous but not essential. You must be UK-based. About Us We are experts in building central cloud platforms, cloud risk mitigation and cloud operating models; providing thought leadership to central government and private enterprise organisations to help them unlock the true value of cloud. Why you should join us At Cloudscaler, you'll be part of a consultancy at the forefront of cloud transformation, trusted by government, defence, and enterprise organisations to deliver complex AWS solutions that make a real national impact. From modernising public services to securing critical infrastructure, the work you do will matter far beyond technology. We combine the agility of a startup with the credibility of an AWS Advanced Partner, creating a high trust, high performance culture where self starters thrive and every voice is heard. You'll work closely with senior leadership and cloud experts, shaping meaningful projects and driving innovation. By joining us, you'll accelerate your personal and professional development through hands on experience with cutting edge cloud solutions. You'll learn directly from experts while contributing to some of the UK's most ambitious cloud programmes, gaining exposure and influence you wouldn't find in a larger consultancy. What We're Looking For Designing and delivering secure, scalable, and resilient AWS platforms for complex enterprise workloads. Architecting large scale systems covering infrastructure, networking, and security, with a strong understanding of AWS reference architectures. Designing and providing the technical governance over the delivery of significant workloads on the cloud. Leading landing zone design and implementation, migration roadmaps, and modernisation programmes. Applying Well Architected principles in hands on technical design, ensuring best practices are consistently met. Building cloud native security solutions to prevent, detect, and remediate risks on AWS. Using a wide range of AWS services (including both platform and workload focused services) in production environments. Designing and delivering workloads using a wide range of AWS services including AWS Organizations, CloudTrail, SecurityHub, GuardDuty, IAM and IAM Identity Center. Providing technical leadership to cross functional delivery teams and setting technical direction for enterprise scale cloud projects. Benefits Discretionary bonus scheme 25 days' annual leave + 5 additional days for training/exams or volunteering Travel and accommodation expensed where eligible in line with our expenses policy Life Assurance Long Term Disability cover Employee Assist Programme for employee advice and support (including legal and counselling helpline) Health, Mental Health, Wellbeing, Financial and Legal support 24/7 GP accessPublic holiday opt out scheme giving you the option to work on public holidays creating the flexibility to enjoy your time off when it suits you Individual training and development plans with online training and exam costs covered Recruitment referral scheme - referral bonus if you introduce us to someone we then hire Customer referral scheme - referral bonus if you introduce us to a new customer Cycle To Work Scheme Dog friendly office Interview Process Screening call with our Talent Acquisition team 1st Interview - 30 minute remote interview with our hiring team 2nd Interview - 60 minute remote technical interview with members of our architecture team 3rd Interview - 60 minute in person interview with members of our Senior Leadership Team If you would like to join us on our adventure, please apply! Cloudscaler are proud to be an equal opportunity employer, committed to equal opportunities regardless of gender identity, sexual orientation, race, ancestry, age, marital status, disability, parental status, religion or medical history. If you require reasonable adjustments during the recruitment process or within the workplace, please let us know when you speak to our Talent Acquisition team or contact at the earliest opportunity.
22/07/2026
Full time
Senior Cloud Architect (AWS) - (Multiple) Location: Our offices are in Central London, along with several of our customers. Travel to our customer sites is required; the frequency of which will vary from customer-to-customer. You need to be able to travel onsite to London up to 3 days per week, although onsite requirements will vary week to week and customer to customer from 0 to 3 days. Salary: £120,000-£140,000 SC Clearance Requirements: Due to working with several government bodies, SC clearance is required for all our customer facing teams. You do not need active SC clearance as we will undertake checks upon you joining, but you must be eligible to pass SC clearance. In future, DV clearance may be required, so the ability/willingness to pass DV clearance is advantageous but not essential. You must be UK-based. About Us We are experts in building central cloud platforms, cloud risk mitigation and cloud operating models; providing thought leadership to central government and private enterprise organisations to help them unlock the true value of cloud. Why you should join us At Cloudscaler, you'll be part of a consultancy at the forefront of cloud transformation, trusted by government, defence, and enterprise organisations to deliver complex AWS solutions that make a real national impact. From modernising public services to securing critical infrastructure, the work you do will matter far beyond technology. We combine the agility of a startup with the credibility of an AWS Advanced Partner, creating a high trust, high performance culture where self starters thrive and every voice is heard. You'll work closely with senior leadership and cloud experts, shaping meaningful projects and driving innovation. By joining us, you'll accelerate your personal and professional development through hands on experience with cutting edge cloud solutions. You'll learn directly from experts while contributing to some of the UK's most ambitious cloud programmes, gaining exposure and influence you wouldn't find in a larger consultancy. What We're Looking For Designing and delivering secure, scalable, and resilient AWS platforms for complex enterprise workloads. Architecting large scale systems covering infrastructure, networking, and security, with a strong understanding of AWS reference architectures. Designing and providing the technical governance over the delivery of significant workloads on the cloud. Leading landing zone design and implementation, migration roadmaps, and modernisation programmes. Applying Well Architected principles in hands on technical design, ensuring best practices are consistently met. Building cloud native security solutions to prevent, detect, and remediate risks on AWS. Using a wide range of AWS services (including both platform and workload focused services) in production environments. Designing and delivering workloads using a wide range of AWS services including AWS Organizations, CloudTrail, SecurityHub, GuardDuty, IAM and IAM Identity Center. Providing technical leadership to cross functional delivery teams and setting technical direction for enterprise scale cloud projects. Benefits Discretionary bonus scheme 25 days' annual leave + 5 additional days for training/exams or volunteering Travel and accommodation expensed where eligible in line with our expenses policy Life Assurance Long Term Disability cover Employee Assist Programme for employee advice and support (including legal and counselling helpline) Health, Mental Health, Wellbeing, Financial and Legal support 24/7 GP accessPublic holiday opt out scheme giving you the option to work on public holidays creating the flexibility to enjoy your time off when it suits you Individual training and development plans with online training and exam costs covered Recruitment referral scheme - referral bonus if you introduce us to someone we then hire Customer referral scheme - referral bonus if you introduce us to a new customer Cycle To Work Scheme Dog friendly office Interview Process Screening call with our Talent Acquisition team 1st Interview - 30 minute remote interview with our hiring team 2nd Interview - 60 minute remote technical interview with members of our architecture team 3rd Interview - 60 minute in person interview with members of our Senior Leadership Team If you would like to join us on our adventure, please apply! Cloudscaler are proud to be an equal opportunity employer, committed to equal opportunities regardless of gender identity, sexual orientation, race, ancestry, age, marital status, disability, parental status, religion or medical history. If you require reasonable adjustments during the recruitment process or within the workplace, please let us know when you speak to our Talent Acquisition team or contact at the earliest opportunity.
1st Line Support Analyst Location: Birmingham (Hybrid - 4 days onsite, 1 day remote) Contract: Initial 6-Month Contract with the opportunity to become Permanent Start: ASAP The Opportunity We are currently looking for a proactive and customer-focused 1st Line Support Analyst to join a busy IT support team based in Birmingham. This is an excellent opportunity to join an organisation on an initial 6-month contract, with a strong possibility of moving into a permanent position for the right individual. You'll be the first point of contact for IT support requests, providing high-quality technical assistance to end users across a Microsoft-based environment. This role would suit someone with a solid Service Desk background who enjoys troubleshooting, delivering excellent customer service, and developing their technical skills. Key Responsibilities Act as the first point of contact for all IT incidents and service requests via phone, email and ticketing system. Log, categorise and prioritise support tickets in line with agreed SLAs. Troubleshoot hardware, software and connectivity issues. Support Windows 10/11 desktop environments. Provide support for Microsoft 365 applications including Outlook, Teams, Word, Excel and OneDrive. Create, modify and manage user accounts within Active Directory and Microsoft Entra ID. Perform password resets, mailbox administration and user provisioning. Support printers, laptops, desktops and mobile devices. Escalate complex issues to the 2nd Line Support team where appropriate. Maintain accurate documentation and update knowledge base articles. Deliver excellent customer service while keeping users informed throughout the support process. Required Skills & Experience Previous experience in a 1st Line Support, IT Service Desk or Helpdesk role. Strong knowledge of Microsoft Windows 10/11. Experience supporting Microsoft 365. Active Directory administration. Microsoft Entra ID / Azure Active Directory experience. Basic networking knowledge (TCP/IP, DNS, DHCP, VPN). Experience using an ITSM or ticket management system. Excellent communication and customer service skills. Strong troubleshooting and problem-solving abilities. Ability to prioritise workload in a fast-paced environment. Desirable Skills Microsoft Intune knowledge. Microsoft Autopilot experience. Exchange Online administration. SCCM or endpoint management experience. CompTIA A+, Network+ or Microsoft certifications. Experience working within ITIL environments. What's on Offer Initial 6-month contract with a genuine route into a permanent position. Hybrid working (4 days onsite, 1 day remote). Opportunity to work within a modern Microsoft environment. Training and development opportunities. Collaborative and supportive IT team. Immediate start available.
22/07/2026
Contractor
1st Line Support Analyst Location: Birmingham (Hybrid - 4 days onsite, 1 day remote) Contract: Initial 6-Month Contract with the opportunity to become Permanent Start: ASAP The Opportunity We are currently looking for a proactive and customer-focused 1st Line Support Analyst to join a busy IT support team based in Birmingham. This is an excellent opportunity to join an organisation on an initial 6-month contract, with a strong possibility of moving into a permanent position for the right individual. You'll be the first point of contact for IT support requests, providing high-quality technical assistance to end users across a Microsoft-based environment. This role would suit someone with a solid Service Desk background who enjoys troubleshooting, delivering excellent customer service, and developing their technical skills. Key Responsibilities Act as the first point of contact for all IT incidents and service requests via phone, email and ticketing system. Log, categorise and prioritise support tickets in line with agreed SLAs. Troubleshoot hardware, software and connectivity issues. Support Windows 10/11 desktop environments. Provide support for Microsoft 365 applications including Outlook, Teams, Word, Excel and OneDrive. Create, modify and manage user accounts within Active Directory and Microsoft Entra ID. Perform password resets, mailbox administration and user provisioning. Support printers, laptops, desktops and mobile devices. Escalate complex issues to the 2nd Line Support team where appropriate. Maintain accurate documentation and update knowledge base articles. Deliver excellent customer service while keeping users informed throughout the support process. Required Skills & Experience Previous experience in a 1st Line Support, IT Service Desk or Helpdesk role. Strong knowledge of Microsoft Windows 10/11. Experience supporting Microsoft 365. Active Directory administration. Microsoft Entra ID / Azure Active Directory experience. Basic networking knowledge (TCP/IP, DNS, DHCP, VPN). Experience using an ITSM or ticket management system. Excellent communication and customer service skills. Strong troubleshooting and problem-solving abilities. Ability to prioritise workload in a fast-paced environment. Desirable Skills Microsoft Intune knowledge. Microsoft Autopilot experience. Exchange Online administration. SCCM or endpoint management experience. CompTIA A+, Network+ or Microsoft certifications. Experience working within ITIL environments. What's on Offer Initial 6-month contract with a genuine route into a permanent position. Hybrid working (4 days onsite, 1 day remote). Opportunity to work within a modern Microsoft environment. Training and development opportunities. Collaborative and supportive IT team. Immediate start available.
Huddersfield 30,000 - 35,000 Office Based Permanent Looking for more than just another IT support role? We're recruiting on behalf of a long-established Yorkshire manufacturer looking to strengthen its internal IT team with the appointment of an experienced IT Systems & Support Engineer. This is far more than a traditional support role. The business has a clear long-term succession plan in place and is looking for someone with the ambition and technical capability to develop into a broader IT Operations role over the next two years, working alongside an experienced IT Manager before taking on increasing responsibility. If you're looking for genuine career progression rather than simply moving sideways, this is an excellent opportunity to build your career within a stable, growing manufacturing business. The Role Joining a small, close-knit IT team, you'll provide day-to-day technical support whilst becoming increasingly involved in infrastructure, networking, cyber security and operational IT. Alongside you will be an experienced Business Systems Analyst responsible for ERP, MRP and wider business applications, allowing this role to focus on the operational technology estate. You'll gain exposure to a wide range of technologies and projects whilst working closely with experienced colleagues who are committed to supporting your development. Key Responsibilities Provide 1st and 2nd line support across the business Support Microsoft 365, Entra ID, Intune and Windows environments Assist with Windows Server and Hyper-V administration Support networking, switching and firewall infrastructure Manage user accounts, devices and endpoint technologies Assist with backup, disaster recovery and cyber security Support telephony, CCTV and manufacturing technology Work with third-party suppliers Contribute to infrastructure improvements and IT projects Maintain technical documentation and procedures Technology Environment Microsoft 365 Entra ID (Azure AD) Intune Autopilot Windows Server Hyper-V SonicWall Microsoft Defender Networking & Switching Backup & Disaster Recovery CCTV ERP-integrated manufacturing systems We're Interested In You'll probably already be working as a: IT Systems Engineer IT Support Engineer Senior IT Support Engineer 2nd Line Engineer 3rd Line Engineer Systems Administrator Infrastructure Engineer Technical Support Engineer Manufacturing experience would be advantageous but isn't essential. More important is someone who enjoys learning, takes ownership of problems and wants to continue developing technically whilst progressing into a broader operational role. Why Apply? Genuine progression into an IT Operations position Structured succession planning over the next two years Broad technical exposure across infrastructure and operational technology Small team where your contribution is recognised Stable and successful manufacturing environment Opportunity to influence systems and processes Long-term career development Salary: 30,000 - 35,000 Location: Huddersfield (Office Based) Why this opportunity? Most IT support roles offer incremental progression. This role offers something much rarer. The business is investing in someone now, giving them the time to develop, learn the environment and build the knowledge needed to take on a much broader operational IT position in the future. If you're ambitious, technically curious and looking for your next long-term move, we'd love to hear from you.
22/07/2026
Full time
Huddersfield 30,000 - 35,000 Office Based Permanent Looking for more than just another IT support role? We're recruiting on behalf of a long-established Yorkshire manufacturer looking to strengthen its internal IT team with the appointment of an experienced IT Systems & Support Engineer. This is far more than a traditional support role. The business has a clear long-term succession plan in place and is looking for someone with the ambition and technical capability to develop into a broader IT Operations role over the next two years, working alongside an experienced IT Manager before taking on increasing responsibility. If you're looking for genuine career progression rather than simply moving sideways, this is an excellent opportunity to build your career within a stable, growing manufacturing business. The Role Joining a small, close-knit IT team, you'll provide day-to-day technical support whilst becoming increasingly involved in infrastructure, networking, cyber security and operational IT. Alongside you will be an experienced Business Systems Analyst responsible for ERP, MRP and wider business applications, allowing this role to focus on the operational technology estate. You'll gain exposure to a wide range of technologies and projects whilst working closely with experienced colleagues who are committed to supporting your development. Key Responsibilities Provide 1st and 2nd line support across the business Support Microsoft 365, Entra ID, Intune and Windows environments Assist with Windows Server and Hyper-V administration Support networking, switching and firewall infrastructure Manage user accounts, devices and endpoint technologies Assist with backup, disaster recovery and cyber security Support telephony, CCTV and manufacturing technology Work with third-party suppliers Contribute to infrastructure improvements and IT projects Maintain technical documentation and procedures Technology Environment Microsoft 365 Entra ID (Azure AD) Intune Autopilot Windows Server Hyper-V SonicWall Microsoft Defender Networking & Switching Backup & Disaster Recovery CCTV ERP-integrated manufacturing systems We're Interested In You'll probably already be working as a: IT Systems Engineer IT Support Engineer Senior IT Support Engineer 2nd Line Engineer 3rd Line Engineer Systems Administrator Infrastructure Engineer Technical Support Engineer Manufacturing experience would be advantageous but isn't essential. More important is someone who enjoys learning, takes ownership of problems and wants to continue developing technically whilst progressing into a broader operational role. Why Apply? Genuine progression into an IT Operations position Structured succession planning over the next two years Broad technical exposure across infrastructure and operational technology Small team where your contribution is recognised Stable and successful manufacturing environment Opportunity to influence systems and processes Long-term career development Salary: 30,000 - 35,000 Location: Huddersfield (Office Based) Why this opportunity? Most IT support roles offer incremental progression. This role offers something much rarer. The business is investing in someone now, giving them the time to develop, learn the environment and build the knowledge needed to take on a much broader operational IT position in the future. If you're ambitious, technically curious and looking for your next long-term move, we'd love to hear from you.
Come and join the Littlefish team! Work location: Warwickshire (Full time onsite) Salary: Up to: £35,000 Must be eligible for SC Clearance (UK resident for the last 5 years) Driving license and access to own vehicle essential Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box. Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you. The role and what you'll be getting up to on a day to day basis: As an Onsite Support Engineer, you'll be the trusted technical expert that our customers rely on day-to-day. You'll be their first point of contact for resolving IT issues, delivering a hands-on support experience that keeps users productive, connected and confident in their technology. You'll work directly with end users, build strong relationships, and become a valued extension of their team while representing Littlefish on-site. This is far more than a ticket-fixing role. One day you could be resolving complex desktop issues, the next supporting an office deployment, troubleshooting network connectivity, or helping a customer navigate new technologies. Every day brings new challenges, opportunities to learn, and the chance to make a real difference to the people you support. As an Onsite Support Engineer, you'll provide both onsite and remote support, helping customers resolve technical issues quickly and effectively. You will: Deliver 1st and 2nd line support for desktop, laptop, printer and application-related issues. Troubleshoot and resolve incidents across a variety of IT environments. Manage technical queries and service requests in line with agreed service levels. Build strong relationships with customers through professional, friendly communication. Support projects, deployments, installations, moves, adds and changes. Work closely with Service Desk, Infrastructure and Professional Services teams. Take ownership of assigned tasks through to successful resolution. Continually develop your technical knowledge and maintain relevant skills and qualifications. Attend monthly site visits across the UK supporting standard day to day activities We need a candidate with: We're looking for someone who combines strong technical capability with an excellent customer-focused approach. You'll ideally have: Previous experience in an IT support environment. Strong troubleshooting and problem-solving skills. Experience supporting technologies such as: o Windows 10 o Microsoft 365 and Exchange o Active Directory o Desktop and laptop hardware o Printers and peripheral devices o Apple macOS and iOS o SCCM, WSUS or MDT deployment technologies Experience with Windows 11, Entra ID, Video conferencing equipment, MDM/ARM and hosted telephony systems Excellent face-to-face, telephone and written communication skills. The ability to remain calm under pressure and manage customer expectations effectively. A proactive, logical and organised approach to work. The confidence to work independently while also being a great team player. Valid UK driving licence with access to a personal vehicle What can we offer you? Referral bonus scheme of £1000 when you successfully refer a friend. Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals. Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare Casual dress policy Company Pension Scheme Company social events 25 days annual leave plus public/bank holidays Purchase of annual leave scheme Life at Littlefish: Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow. I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another. I Have a Can-Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done! I am Cyber Conscious - I am vigilant, responsible, and proactive in protecting our people, customers and organisation from Cyber threats. So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a prefer not to say option).
21/07/2026
Full time
Come and join the Littlefish team! Work location: Warwickshire (Full time onsite) Salary: Up to: £35,000 Must be eligible for SC Clearance (UK resident for the last 5 years) Driving license and access to own vehicle essential Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box. Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you. The role and what you'll be getting up to on a day to day basis: As an Onsite Support Engineer, you'll be the trusted technical expert that our customers rely on day-to-day. You'll be their first point of contact for resolving IT issues, delivering a hands-on support experience that keeps users productive, connected and confident in their technology. You'll work directly with end users, build strong relationships, and become a valued extension of their team while representing Littlefish on-site. This is far more than a ticket-fixing role. One day you could be resolving complex desktop issues, the next supporting an office deployment, troubleshooting network connectivity, or helping a customer navigate new technologies. Every day brings new challenges, opportunities to learn, and the chance to make a real difference to the people you support. As an Onsite Support Engineer, you'll provide both onsite and remote support, helping customers resolve technical issues quickly and effectively. You will: Deliver 1st and 2nd line support for desktop, laptop, printer and application-related issues. Troubleshoot and resolve incidents across a variety of IT environments. Manage technical queries and service requests in line with agreed service levels. Build strong relationships with customers through professional, friendly communication. Support projects, deployments, installations, moves, adds and changes. Work closely with Service Desk, Infrastructure and Professional Services teams. Take ownership of assigned tasks through to successful resolution. Continually develop your technical knowledge and maintain relevant skills and qualifications. Attend monthly site visits across the UK supporting standard day to day activities We need a candidate with: We're looking for someone who combines strong technical capability with an excellent customer-focused approach. You'll ideally have: Previous experience in an IT support environment. Strong troubleshooting and problem-solving skills. Experience supporting technologies such as: o Windows 10 o Microsoft 365 and Exchange o Active Directory o Desktop and laptop hardware o Printers and peripheral devices o Apple macOS and iOS o SCCM, WSUS or MDT deployment technologies Experience with Windows 11, Entra ID, Video conferencing equipment, MDM/ARM and hosted telephony systems Excellent face-to-face, telephone and written communication skills. The ability to remain calm under pressure and manage customer expectations effectively. A proactive, logical and organised approach to work. The confidence to work independently while also being a great team player. Valid UK driving licence with access to a personal vehicle What can we offer you? Referral bonus scheme of £1000 when you successfully refer a friend. Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals. Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare Casual dress policy Company Pension Scheme Company social events 25 days annual leave plus public/bank holidays Purchase of annual leave scheme Life at Littlefish: Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow. I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another. I Have a Can-Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done! I am Cyber Conscious - I am vigilant, responsible, and proactive in protecting our people, customers and organisation from Cyber threats. So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a prefer not to say option).
Are you passionate about helping people solve their tech challenges? Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference? We're looking for an enthusiastic IT Service Desk Analyst to join our team in Cardiff and be the first point of contact for our internal customers. These roles require NPPV Police vetting and SC level clearance which we will arrange. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options : Including hybrid working. Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. What You'll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their Victim Support computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects-your ideas and input will always be valued! Who We're Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join Us? Be part of a supportive, inclusive team that values your growth and well-being. Opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for Victim Support. Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment. Ready to Make a Difference? If you're excited to help others and grow your IT career, we'd love to hear from you! Apply now and become a key part of our Technology support team. About Us: Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
21/07/2026
Full time
Are you passionate about helping people solve their tech challenges? Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference? We're looking for an enthusiastic IT Service Desk Analyst to join our team in Cardiff and be the first point of contact for our internal customers. These roles require NPPV Police vetting and SC level clearance which we will arrange. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options : Including hybrid working. Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. What You'll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their Victim Support computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects-your ideas and input will always be valued! Who We're Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join Us? Be part of a supportive, inclusive team that values your growth and well-being. Opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for Victim Support. Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment. Ready to Make a Difference? If you're excited to help others and grow your IT career, we'd love to hear from you! Apply now and become a key part of our Technology support team. About Us: Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
IT Technician / IT Support Technician Site based, commutable from Ilford, Woodford, Chadwell Heath, Fairlop, Wanstead and surrounding areas. 30,000 to 33,500 + Further Training + Career Progression + Excellent Benefits Excellent opportunity for an IT Technician to join a leading school in a stable environment offering a varied and interesting day-to-day role and long term progression opportunities. This organisation are expanding and are looking to recruit an IT Technician to join their friendly and welcoming team, who are focussed on transforming education in the local community, where you will gain further training and have the ability to progress into senior roles in future. In this role you will provide 1st and 2nd line support, working with a range of systems and users, providing solutions to issues affecting all aspects of IT. The ideal candidate will have experience in IT support, working with hardware and software, including installation, configuration and deployment. You will also have knowledge of networks. Any experience in the education sector is highly beneficial. This is a fantastic opportunity to join an expanding organisation in a highly varied and interesting day to day role with long term progression in an organisation that are dedicated to making a positive impact on the community. The Role: Provide 1st and 2nd line support, working with a range of systems and users Provide solutions to issues affecting all aspects of IT Working remotely via the service desk and also face-to-face on site in Ilford The Person: Experience in IT Support, working with hardware and software, including installation, configuration and deployment Knowledge of networks Any experience in the education sector highly beneficial but not essential Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
21/07/2026
Full time
IT Technician / IT Support Technician Site based, commutable from Ilford, Woodford, Chadwell Heath, Fairlop, Wanstead and surrounding areas. 30,000 to 33,500 + Further Training + Career Progression + Excellent Benefits Excellent opportunity for an IT Technician to join a leading school in a stable environment offering a varied and interesting day-to-day role and long term progression opportunities. This organisation are expanding and are looking to recruit an IT Technician to join their friendly and welcoming team, who are focussed on transforming education in the local community, where you will gain further training and have the ability to progress into senior roles in future. In this role you will provide 1st and 2nd line support, working with a range of systems and users, providing solutions to issues affecting all aspects of IT. The ideal candidate will have experience in IT support, working with hardware and software, including installation, configuration and deployment. You will also have knowledge of networks. Any experience in the education sector is highly beneficial. This is a fantastic opportunity to join an expanding organisation in a highly varied and interesting day to day role with long term progression in an organisation that are dedicated to making a positive impact on the community. The Role: Provide 1st and 2nd line support, working with a range of systems and users Provide solutions to issues affecting all aspects of IT Working remotely via the service desk and also face-to-face on site in Ilford The Person: Experience in IT Support, working with hardware and software, including installation, configuration and deployment Knowledge of networks Any experience in the education sector highly beneficial but not essential Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Time Appointments are delighted to be recruiting on behalf of a well-established and growing IT Support Services provider, who are looking to appoint an experienced 1st & 2nd Line IT Support Engineer to join their expanding team. This is an excellent opportunity for a proactive IT professional who enjoys troubleshooting technical issues, delivering exceptional customer service, and developing their skills within a supportive and forward-thinking business. You'll work with a diverse client base, providing both remote and onsite technical support while gaining exposure to a wide range of technologies. Skills & Experience Required: Previous experience in a 1st or 2nd Line IT Support role within an MSP or IT support environment. Strong working knowledge of Microsoft Windows Server and Windows 10/11 operating systems. Experience installing, configuring, and supporting desktop and mobile devices. Good understanding of Microsoft 365, Exchange, and email troubleshooting, including mail flow and client configuration. Excellent analytical and problem-solving skills with a methodical approach to fault finding. Strong communication skills with the ability to explain technical concepts clearly to non-technical users. Excellent organisational and time management skills, with the ability to prioritise workloads and meet deadlines. Experience producing clear, accurate technical documentation and user guidance. A customer-focused attitude with a genuine passion for delivering exceptional IT support.
21/07/2026
Full time
Time Appointments are delighted to be recruiting on behalf of a well-established and growing IT Support Services provider, who are looking to appoint an experienced 1st & 2nd Line IT Support Engineer to join their expanding team. This is an excellent opportunity for a proactive IT professional who enjoys troubleshooting technical issues, delivering exceptional customer service, and developing their skills within a supportive and forward-thinking business. You'll work with a diverse client base, providing both remote and onsite technical support while gaining exposure to a wide range of technologies. Skills & Experience Required: Previous experience in a 1st or 2nd Line IT Support role within an MSP or IT support environment. Strong working knowledge of Microsoft Windows Server and Windows 10/11 operating systems. Experience installing, configuring, and supporting desktop and mobile devices. Good understanding of Microsoft 365, Exchange, and email troubleshooting, including mail flow and client configuration. Excellent analytical and problem-solving skills with a methodical approach to fault finding. Strong communication skills with the ability to explain technical concepts clearly to non-technical users. Excellent organisational and time management skills, with the ability to prioritise workloads and meet deadlines. Experience producing clear, accurate technical documentation and user guidance. A customer-focused attitude with a genuine passion for delivering exceptional IT support.
IT Support Engineer (Schools / Education) 28,000 - 32,000 ( 35k OTE) + Company Bonus + Ongoing Progression + Door to Door + Paid Mileage + Unlimited Overtime + Mon-Fri + Tailored Training Swindon, Wiltshire Are you an IT Support Engineer or similar with Microsoft Intune knowledge, looking to join a successful business who pride themselves on progressing staff into senior roles and training and developing their staff? Do you want a rewarding, mobile role where you will be paid mileage and door to door, covering the Education sector across regional patch, providing basic IT support whilst receiving training on more complex tasks? On offer is a great opportunity to develop your skillset as an IT Support Engineer in a low-pressure, friendly environment. You will be covering around 10 sites within a well-planned schedule; completing a range of tasks from basic server admin to hardware repairs. In this role regular reviews and training will be provided enable the option to move into other services outside of education. This friendly forward-thinking company specialise in providing IT services for a range of SME's and within the Education sector. They have grown over the past 20 years through continually training and progressing their staff internally. This role would suit an IT Support Engineer or similar who wants a comfortable, stable role within the education sector, with the option to progress into other roles across the business. The Role: Given full training in Basic Support Provide IT Support to around 10 schools in a local patch Varied role, ranging from basic server admin to minor hardware repairs Monday to Friday, 37.5 hour weeks with flexible working times Door to door pay with paid mileage The Person: Have a background in IT Support Full UK Driving License Able to pass a DBS Check Reference Number: BBBH26065a IT, Server Admin, Hardware, Software, Tech Support, 1st Line, 2nd Line, IT Services, IT Support, Education, Training, Swindon, Chippenham, Oxford, Bath, Wiltshire If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
21/07/2026
Full time
IT Support Engineer (Schools / Education) 28,000 - 32,000 ( 35k OTE) + Company Bonus + Ongoing Progression + Door to Door + Paid Mileage + Unlimited Overtime + Mon-Fri + Tailored Training Swindon, Wiltshire Are you an IT Support Engineer or similar with Microsoft Intune knowledge, looking to join a successful business who pride themselves on progressing staff into senior roles and training and developing their staff? Do you want a rewarding, mobile role where you will be paid mileage and door to door, covering the Education sector across regional patch, providing basic IT support whilst receiving training on more complex tasks? On offer is a great opportunity to develop your skillset as an IT Support Engineer in a low-pressure, friendly environment. You will be covering around 10 sites within a well-planned schedule; completing a range of tasks from basic server admin to hardware repairs. In this role regular reviews and training will be provided enable the option to move into other services outside of education. This friendly forward-thinking company specialise in providing IT services for a range of SME's and within the Education sector. They have grown over the past 20 years through continually training and progressing their staff internally. This role would suit an IT Support Engineer or similar who wants a comfortable, stable role within the education sector, with the option to progress into other roles across the business. The Role: Given full training in Basic Support Provide IT Support to around 10 schools in a local patch Varied role, ranging from basic server admin to minor hardware repairs Monday to Friday, 37.5 hour weeks with flexible working times Door to door pay with paid mileage The Person: Have a background in IT Support Full UK Driving License Able to pass a DBS Check Reference Number: BBBH26065a IT, Server Admin, Hardware, Software, Tech Support, 1st Line, 2nd Line, IT Services, IT Support, Education, Training, Swindon, Chippenham, Oxford, Bath, Wiltshire If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Overview Here at Wellcom, we're closing the gap between creative and production. We're a creative production agency that specialises in creating high performing content across all channels both locally and globally. Relationships are at the heart of our work. As people, we are collaborators and your role will be pivotal in collaborating with the different teams across the business to provide IT support and expertise. We feel having a 'flat' structure enhances collaboration, gives a more relaxed and direct channel of communication and reduces barriers to getting things done. This is a full time role for a skilled and proactive professional to join our team as an IT Support Specialist. This role will be responsible for overseeing IT infrastructure, managing system administration, providing technical support, and ensuring IT security compliance within a medium sized business. The ideal candidate will have a strong technical background, excellent problem solving skills, and the ability to work independently and collaboratively within the team. We're looking for someone to provide hands on IT support and who also enjoys being in the office and contributing to the culture. Therefore the role is based in our head office in Clerkenwell 4 days a week (Monday - Thursday), with some need to visit our different client sites. From time to time you may be required to be in the office on a Friday. You will report to the IT & Security Director and will work closely with our department heads and off site team leads. If you are a motivated and skilled IT professional looking for a challenging yet rewarding role, we encourage you to apply and become a valuable part of our team! Key Responsibilities System Administration & Infrastructure Management Proactively manage the deployment, planning, and maintenance of software and hardware. Desktop and server management: Maintain JAMF and Windows AD, monitor, and conduct routine maintenance of on premises physical and virtual environments, as well as cloud services. Network management: Configure and troubleshoot switches, firewalls, VPNs, DNS, TCP/IP, and DHCP. Administer and manage Google Workspace, ensuring seamless integration and performance. Maintain and support general office infrastructure, including CCTV, access control, AV systems, conference rooms, and printers. Develop and maintain basic scripts (Bash, Python, PowerShell) for process automation and system management. Maintain thorough documentation of IT systems, policies, and procedures. Technical Support & Service Desk Management Oversee the IT service desk, providing 1st/2nd line support in all technical areas, triaging, and escalating issues when necessary. Provide on site assistance to end users and manage core infrastructure, including data centre support. Ensure a seamless user experience by troubleshooting hardware and software issues efficiently. Provide training and guidance to users on IT best practices and security awareness. User Management Manage user accounts, groups, and access rights across multiple platforms, including Okta, Active Directory, Google Workspace, and Adobe. Conduct user onboarding, induction training, and ensure secure and efficient off boarding processes. Implement role based access control policies to enhance security. Vendor, Hardware & Software Management Coordinate and manage external vendors for IT services and support. Oversee software licensing, renewals, and compliance management. Manage hardware procurement, deployment, renewal, and repair processes, including servers, networking equipment, and end user devices. Supervise hardware decommissioning and recycling, ensuring proper e waste disposal with certification. Maintain an accurate IT asset inventory and conduct regular audits. Assist in evaluating and upgrading IT hardware specifications to meet business needs, including workstations for CGI/motion projects. Support IT budgeting, cost allocation, and expenditure review. IT Security & Compliance Contribute to building and maintaining IT security processes in line with ISO 27001 standards. Assist in gathering evidence for IT audits, ensuring compliance with security frameworks. Monitor and analyse antivirus and endpoint detection reports (SentinelOne, JAMF Protect) and take necessary remediation actions. Support vulnerability management efforts (OpenVAS / Greenbone), including internal/external penetration testing and security scanning. Implement security measures to protect company data and IT assets from cyber threats. Required Skills & Competencies Strong experience in IT support or system administration roles. Proficiency in networking protocols, operating systems (Windows, macOS, Linux), and hardware components. Hands on experience with identity management solutions (Okta, Active Directory, AWS IAM, Google IAM). Knowledge of IT security best practices and compliance frameworks (ISO 27001, NIST, etc.). Experience in service desk environments (Freshservice preferred). Familiarity with cloud platforms (AWS, Google Cloud) and virtualisation technologies (VMWare, AWS EC2). Proficiency in productivity and collaboration tools (Google Workspace, Microsoft 365, Adobe). Understanding of enterprise storage solutions (Dell, Quantum, Synology, Tape, RAID). Strong troubleshooting and problem solving skills with a proactive approach. Ability to work independently and as part of a team in a fast paced environment. Excellent communication and interpersonal skills to support users effectively. Meticulous attention to detail and a methodical approach to documentation and system management. Willingness to continuously learn and adapt to emerging IT trends and technologies. Preferred Qualifications & Certifications Certifications such as JAMF, CompTIA A+, Network+, Google Workspace, AWS, or equivalent are a plus. Prior experience working in a mid sized business environment or a creative/CGI heavy industry is desirable. Knowledge of CGI/3D software (C4D, Maya, V Ray, Adobe After Effects) is beneficial but not required. Why Join Us? Opportunity to work in a dynamic and innovative environment. Exposure to cutting edge technology and diverse IT projects. Professional development and certification support. Competitive salary and benefits package. Collaborative and supportive team culture.
21/07/2026
Full time
Overview Here at Wellcom, we're closing the gap between creative and production. We're a creative production agency that specialises in creating high performing content across all channels both locally and globally. Relationships are at the heart of our work. As people, we are collaborators and your role will be pivotal in collaborating with the different teams across the business to provide IT support and expertise. We feel having a 'flat' structure enhances collaboration, gives a more relaxed and direct channel of communication and reduces barriers to getting things done. This is a full time role for a skilled and proactive professional to join our team as an IT Support Specialist. This role will be responsible for overseeing IT infrastructure, managing system administration, providing technical support, and ensuring IT security compliance within a medium sized business. The ideal candidate will have a strong technical background, excellent problem solving skills, and the ability to work independently and collaboratively within the team. We're looking for someone to provide hands on IT support and who also enjoys being in the office and contributing to the culture. Therefore the role is based in our head office in Clerkenwell 4 days a week (Monday - Thursday), with some need to visit our different client sites. From time to time you may be required to be in the office on a Friday. You will report to the IT & Security Director and will work closely with our department heads and off site team leads. If you are a motivated and skilled IT professional looking for a challenging yet rewarding role, we encourage you to apply and become a valuable part of our team! Key Responsibilities System Administration & Infrastructure Management Proactively manage the deployment, planning, and maintenance of software and hardware. Desktop and server management: Maintain JAMF and Windows AD, monitor, and conduct routine maintenance of on premises physical and virtual environments, as well as cloud services. Network management: Configure and troubleshoot switches, firewalls, VPNs, DNS, TCP/IP, and DHCP. Administer and manage Google Workspace, ensuring seamless integration and performance. Maintain and support general office infrastructure, including CCTV, access control, AV systems, conference rooms, and printers. Develop and maintain basic scripts (Bash, Python, PowerShell) for process automation and system management. Maintain thorough documentation of IT systems, policies, and procedures. Technical Support & Service Desk Management Oversee the IT service desk, providing 1st/2nd line support in all technical areas, triaging, and escalating issues when necessary. Provide on site assistance to end users and manage core infrastructure, including data centre support. Ensure a seamless user experience by troubleshooting hardware and software issues efficiently. Provide training and guidance to users on IT best practices and security awareness. User Management Manage user accounts, groups, and access rights across multiple platforms, including Okta, Active Directory, Google Workspace, and Adobe. Conduct user onboarding, induction training, and ensure secure and efficient off boarding processes. Implement role based access control policies to enhance security. Vendor, Hardware & Software Management Coordinate and manage external vendors for IT services and support. Oversee software licensing, renewals, and compliance management. Manage hardware procurement, deployment, renewal, and repair processes, including servers, networking equipment, and end user devices. Supervise hardware decommissioning and recycling, ensuring proper e waste disposal with certification. Maintain an accurate IT asset inventory and conduct regular audits. Assist in evaluating and upgrading IT hardware specifications to meet business needs, including workstations for CGI/motion projects. Support IT budgeting, cost allocation, and expenditure review. IT Security & Compliance Contribute to building and maintaining IT security processes in line with ISO 27001 standards. Assist in gathering evidence for IT audits, ensuring compliance with security frameworks. Monitor and analyse antivirus and endpoint detection reports (SentinelOne, JAMF Protect) and take necessary remediation actions. Support vulnerability management efforts (OpenVAS / Greenbone), including internal/external penetration testing and security scanning. Implement security measures to protect company data and IT assets from cyber threats. Required Skills & Competencies Strong experience in IT support or system administration roles. Proficiency in networking protocols, operating systems (Windows, macOS, Linux), and hardware components. Hands on experience with identity management solutions (Okta, Active Directory, AWS IAM, Google IAM). Knowledge of IT security best practices and compliance frameworks (ISO 27001, NIST, etc.). Experience in service desk environments (Freshservice preferred). Familiarity with cloud platforms (AWS, Google Cloud) and virtualisation technologies (VMWare, AWS EC2). Proficiency in productivity and collaboration tools (Google Workspace, Microsoft 365, Adobe). Understanding of enterprise storage solutions (Dell, Quantum, Synology, Tape, RAID). Strong troubleshooting and problem solving skills with a proactive approach. Ability to work independently and as part of a team in a fast paced environment. Excellent communication and interpersonal skills to support users effectively. Meticulous attention to detail and a methodical approach to documentation and system management. Willingness to continuously learn and adapt to emerging IT trends and technologies. Preferred Qualifications & Certifications Certifications such as JAMF, CompTIA A+, Network+, Google Workspace, AWS, or equivalent are a plus. Prior experience working in a mid sized business environment or a creative/CGI heavy industry is desirable. Knowledge of CGI/3D software (C4D, Maya, V Ray, Adobe After Effects) is beneficial but not required. Why Join Us? Opportunity to work in a dynamic and innovative environment. Exposure to cutting edge technology and diverse IT projects. Professional development and certification support. Competitive salary and benefits package. Collaborative and supportive team culture.
Salt Digital Recruitment is seeking an IT Support Engineer to join their team in Hampshire. This permanent role involves providing BAU support across users, devices, and core systems. The company offers a competitive salary of £26,000-£28,000 per annum. The successful candidate will be responsible for 1st/2nd line support via the service desk, managing tickets, configuring IT equipment, and maintaining Active Directory and M365 accounts. Strong troubleshooting skills and effective communication are essential.
21/07/2026
Full time
Salt Digital Recruitment is seeking an IT Support Engineer to join their team in Hampshire. This permanent role involves providing BAU support across users, devices, and core systems. The company offers a competitive salary of £26,000-£28,000 per annum. The successful candidate will be responsible for 1st/2nd line support via the service desk, managing tickets, configuring IT equipment, and maintaining Active Directory and M365 accounts. Strong troubleshooting skills and effective communication are essential.
