Cloud Deployment Engineer

The successful candidate will be part of a global team responsible for the integrity of the Cloud stack in our customer facing datacentres and responding to our fast-paced environment. Key characteristics we are looking for; strong troubleshooting skills, AWS technical knowledge and excellent communication skills. Responsibilities will range from build, deploy, operate and maintain large scale multi-system SaaS environments. This role involves occasional out-of-hours and weekend work. Participation with the on-call rotations may be required. Skills and requirements * Ability to own and drive Customer related issues to resolution working with the Customers technical teams. * Proven ability to mentor other engineers within your team. * Excellent communication and analytical skills for incident and problem management as well as stakeholder management (FINEOS Engineers, DevOps and Customer) * Work well in a distributed, fast paced and dynamic team environment. * Detail-oriented approach particularly in terms of documentation and procedures * Strong commitment to great customer service * 4+ years of experience providing system support in a technical environment working with customers, with special focus in system performance and stability (Software as a Service companies preferred). * Proven technical background in web applications and applications system performance * Strong planning, scheduling, and organization skills. * Possess excellent verbal and written communication skills. * Able to absorb new technologies and features quickly. * Strong analytical, problem solving skills * Familiarity & Understanding of AWS public and private cloud architecture * Strong knowledge of networking fundamentals, and common Internet protocols, in-depth knowledge of the TCP/IP Stack DNS, SMTP and ability to troubleshoot issues. * At least three years’ equivalent work experience in a software delivery lifecycle and production deployment team * Experience with SysOps activities managing relational databases * Ability to automate repeatable tasks via scripting using tools such as Ansible, Bash, and PowerShell * Familiarity & Understanding of Unix/Linux operating systems and command line with ability to administer common Unix services (HTTPD, DNS, DHCP, SMTP, LDAP) Qualifications * B.Sc. / M.Sc. Computer Science / Information Systems / IT Operations Management Preferred Qualifications * AWS Certified Solution Architect, SysOps Administrator, OR AWS Certified Engineer - DevOps * Red Hat Certified Engineer (RHCE) or Red Hat Certified Architect (RHCA) * Linux+ (CompTIA) * GIAC: GICSP / GCIP / GRID