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OneSchool Global UK has an exciting opportunity for an IT Support Analyst (1st/2nd Line) to join our busy and collaborative IT team, supporting 23 campuses across the UK and our Regional Support Office. This is a varied, hands-on role where no two days are the same. As part of a supportive helpdesk team, you will provide first and second line technical support, ensuring colleagues and students receive timely, effective assistance across a wide range of systems, devices, and technologies. The role is based full-time at our Regional Support Office in Warwick (five days per week), delivering both remote and face-to-face support, with occasional travel to campuses to assist with onsite IT needs. Key Responsibilities Provide 1st and 2nd line support via phone, email, remote tools, and service desk tickets Diagnose and resolve hardware, software, and basic network issues across end-user devices Escalate more complex technical issues to senior engineers where appropriate Manage incidents and service requests through the ITSM system, ensuring timely updates and resolution Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals Support Microsoft 365 services, including user account administration (Azure AD), email, and device management (Intune) Assist with user onboarding and offboarding, including account creation, device setup, and access permissions Provide support for classroom technology including AV equipment, printers, and basic connectivity issues Carry out routine maintenance tasks, software updates, and device lifecycle activities Maintain accurate documentation and contribute to knowledge base articles Support IT projects and system rollouts as required About You Experience in a 1st or 2nd line IT support role or similar customer-facing environment Strong troubleshooting skills with the ability to resolve issues efficiently Confident communicating with non-technical users in a clear and professional manner Well-organised, able to manage multiple tasks and priorities effectively Takes ownership of tickets through to resolution, ensuring a positive user experience Comfortable working both independently and as part of a team Good working knowledge of: Windows operating systems Microsoft 365 (including Azure AD, Intune, Exchange) A proactive attitude and willingness to learn new technologies Committed to professionalism, data security, and safeguarding standards What We Offer Competitive salary, laptop, and on-site parking 25 days annual leave plus bank holidays Workplace pension and staff referral scheme A supportive, team-focused working environment Exposure to a wide range of technologies and opportunities to develop your IT career Modern, well-equipped office environment Safeguarding OneSchool Global UK is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records, online searches and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across the school. This is in line with statutory guidance Keeping Children Safe in Education 2024 and The Education Act 2002, we expect all staff and volunteers to share this commitment.

We are looking for an IT and Data Protection Administrator to join our growing IT team. This is an exciting opportunity to play a key role in supporting the organisation's IT services and data protection activities, ensuring colleagues receive efficient, high-quality support while contributing to the ongoing development of our IT infrastructure. We are looking for someone with a solid, demonstrable educational background, together with strong IT, communication, and organisational skills. You will have a good understanding of general IT hardware and software, or a genuine willingness to develop your knowledge and learn new technologies. Experience working in a fast-paced administrative or office environment is desirable, along with the ability to remain organised and manage competing priorities effectively. Please be aware that Cobalt is not able to sponsor non-EU/EEA Tier 2 applications. Main duties of the job In this role, you will monitor and manage the IT support queue, allocating, prioritising, and progressing support requests through to resolution. You will provide first-line IT support to users, resolving issues where possible and escalating more complex queries when appropriate. You will provide administrative support for a range of IT projects, contributing to the implementation and continuous improvement of our systems and infrastructure. You will also create and maintain clear, accurate documentation, including user guides, system configurations, and troubleshooting resources to support knowledge sharing and operational efficiency. The role includes producing reports on system performance, project progress, and security testing, as well as liaising with third-party suppliers, service providers, and internal stakeholders to coordinate support requests, software and hardware orders, licence renewals, and service delivery. In addition, you will support the organisation's data protection function by assisting with routine compliance activities, maintaining accurate records, and undertaking administrative tasks that help ensure compliance with data protection legislation and best practice. About us At Cobalt Medical Charity we pioneer innovation in medical imaging diagnosis by investing in equipment, integrated research and education to improve outcomes for patients now and in the future. Each year we provide diagnostic imaging for over 140,000 patients at our imaging centres and on mobile scanners located across the UK. Our Charity is the leading provider of ultra-low dose CT lung cancer screening services in the UK, working in partnership with the NHS. I CARE our values - our culture - our purpose Patient care is at the heart of all we do. We carefully select people who can show us how they share these same values and can contribute to a culture of respect, diversity, vision and a commitment to continuous learning and development. About the benefits and rewards Company salary sacrifice pension scheme 27 days holiday plus public holidays rising with service Life assurance cover at 4 x annual salary Support for professional and personal wellbeing Employee benefits programme Complementary healthcare scheme Service recognition Job responsibilities Job Title: IT and Data Protection Administrator Main Place of Work: Linton House, Thirlestaine Road, Cheltenham Responsible to: IT Network Manager Job Purpose: To work as a member of the IT Team, proactively supporting the organisation. To provide administrative support to IT projects. To assist in the development of the IT infrastructure. To support the data protection function. Line management There is no line management responsibility associated with this role. Key Relationships Cobalt staff, IT Department and liaison with IT supplier helpdesks and management. Key areas of responsibility will include: Operational Duties IT administration Monitor the support queue, ticket allocation, prioritisation, and management through to completion. Support: With guidance, provide 1st line IT support to our user base and escalate issues appropriately. Documentation: Create and maintain clear IT documentation, including user manuals, system configurations, and troubleshooting guides to ensure efficient operations and knowledge sharing within the team. IT Processes: Document and maintain IT processes to share knowledge and improve consistency, validate guides and ensure documents are accurate and up to date. Reporting: Produce reports on system performance, project updates and security testing. Asset management: To maintain the device inventory, software inventory and audits, ensure secure disposal and record keeping. Coordinate with 3rd parties, service providers, vendors, and internal teams to track orders, renewals, and support tickets. Change control: Monitor the new software request form, new user form, user access requests & permissions changes, external access requests (VPNs etc.). All must be documented and authorised as appropriate. Data protection Support the data protection function with data protection tasks and routine compliance checks. Assist in monitoring compliance with security policies and reporting any issues or risks. Help manage the central register of data processing activities, ensuring information is accurate and up to date. Track subject access requests and ensure they are handled within required timelines. Management of Resources To assist with monitoring of supplies. To assist with monitoring of system capacities, licensing, renewals etc. Teamwork This will involve: To work collaboratively with other departments within Cobalt. Taking an active part in team meetings. Champion the professional integrity of the organisation. Adhere to corporate policy and procedure. Advise and mentor staff members, particularly junior staff members. Confidentiality Under no circumstances either during or after the end of your employment (however it is terminated) may you divulge to any unauthorised person confidential information relating to the Charity. This includes, but is not limited to, information covering patients, individual staff records, industrial relations, financial affairs, contract terms and prices or business forecasts. Data Protection If required to do so, to obtain, process and/or use information held on computer or other IT system in a fair and lawful way. To hold data only for specific registered purpose and not use or disclose it in any way incompatible with such purpose. To disclose data only to authorised persons or organisations as instructed. DBS Disclosure All appointments are subject to a satisfactory initial DBS check by the Disclosure and Baring Service and satisfactory repeat checks, carried out in line with the policy in force at the time. Failure to disclose any convictions or cautions may result in the withdrawal of the post or termination of contract. Equality and Diversity It is the responsibility of all employees to support the Charitys vision of promoting a positive approach to diversity and equality of opportunity, to eliminate discrimination and disadvantage in service delivery and employment, and to manage, support or comply through the implementation of Equality & Diversity Strategies and Policies. Health & Safety In addition to any responsibilities specified within your job description above, it is your duty to: Take reasonable care of the health and safety of yourself and of the other people who may be affected by actions and omissions at work. Co operate with the employer in ensuring that all statutory and other requirements are complied with. Infection Control Make themselves aware of their responsibilities for infection prevention and control. Co operate with the employer in ensuring that all infection prevention and control policies and procedures are complied with. Conduct hand hygiene in accordance with Cobalt policy, challenging those around you who do not. Information Governance You should be aware of all information governance policies and procedures, in order to ensure necessary safeguards are upheld for the appropriate use of patient and personal information. Personal Development You are required to participate in the organisations annual appraisal scheme. The end of year appraisal will include a personal development review where progress made over the last year is discussed and agreed. Focus on the following years departmental and personal objectives will be identified, discussed and agreed. You are expected to maintain competency, learning new techniques and technology as required and retain records of continuing professional development (CPD) to ensure continuity of membership to your professional organisation. All staff are encouraged to participate in training/activities that will help develop their wider skills and assist them in managing their personal welfare and be attentive to the welfare of colleagues. Completion of Cobalt Healths mandatory training programme. The Environment and EMS Cobalt is committed to protecting the local and global environment and supporting the development of the concept of sustainable healthcare . click apply for full job details

2nd Line Technical Support Engineer Location: On site / Carlisle, UK Job type: Permanent / Full-time Hours: Monday to Friday, 08:30 - 17:30 Salary Range: Negotiable (Depending on experience) Purpose of the Role As a 2nd Line Technical Support Engineer, you will bridge the gap between initial triage and deep infrastructure/vendor support. You will act as the key escalation point for our 1st Line team, taking ownership of complex data, broadband, and Unified Communications (UCaaS) faults. Operating in a fast-paced environment, your goal is to troubleshoot technical issues efficiently, hit strict Service Level Agreements (SLAs), and communicate technical resolutions in simple, clear terms to our customers. Key Responsibilities Provide 2nd Line Technical Support for escalated incidents across broadband, VoIP, and network infrastructure, ensuring timely and effective resolution with minimal supervision. Perform advanced diagnostics and fault isolation using tools such as packet capture analysis, SIP tracing, and router configuration interfaces (e.g., CLI, GUI). Troubleshoot and resolve complex service affecting issues including latency, jitter, call routing anomalies, and authentication failures across multi vendor platforms. Liaise with third party providers (e.g., carriers, hardware vendors, hosted service platforms) to escalate and coordinate resolution of external faults. Maintain comprehensive and structured ticket documentation, ensuring all actions, timestamps, and communications are logged in accordance with internal standards and regulatory frameworks (ISO 27001, GDPR). Conduct validation testing post resolution, including line tests, QoS verification, and service restoration checks to ensure no residual impact to the customer. Proactively monitor ticket queues and system alerts, triaging based on severity, SLA targets, and customer impact to maintain operational efficiency. Contribute to root cause analysis and problem management by identifying recurring faults and proposing long term fixes or process improvements. Collaborate with engineering, provisioning, and service delivery teams to ensure seamless handovers and coordinated resolution of cross functional issues. Act as a technical escalation point within the team, supporting junior staff and sharing expertise through documentation, training, and peer mentoring. Demonstrate a strong working knowledge of IP networking (DNS, DHCP, NAT, VLANs), SIP protocol behaviour, and broadband technologies (FTTC, FTTP, ADSL). Translate complex technical findings into clear, customer friendly language, ensuring clients are informed and reassured throughout the support lifecycle. Skills & Qualifications Minimum 2 years of experience working in a dedicated IT Support or managed service provider (MSP) helpdesk environment. Strong fundamental knowledge of IP Networking (DNS, DHCP, NAT, Subnetting, and VLANs). Proven technical understanding of SIP Protocol behaviour and broadband technologies. A natural aptitude for problem solving under pressure with impeccable attention to detail. Desirable Certifications (Highly Advantaged) Strong practical knowledge of configuring, maintaining, and troubleshooting Meraki or DrayTek routers. CCNA or equivalent networking certification. Core Competencies Customer Centric: A passionate, warm, and open approach to customer service with strong conflict resolution skills. Highly Organised: Able to effectively multitask, prioritise tasks, and jump between varying priority tickets seamlessly. Solution Driven: A proactive team player focused on quality execution, trend analysis, and root cause fix identification. What We Offer 50% off our Broadband & Utility packages, completely free after two years 25 days holiday allowance plus bank holidays- increasing up to 30 days with length of service Quarterly Top Performer's Day Out Buy & Sell holiday allowance scheme Friday fridgePaid Charity leave

Job Title: IT Second Line Technician Reports to: IT Helpdesk Manager Salary: Up to £30,000 dependent on experience Hours: 40 hours per week (Monday to Friday) Location: Bournemouth Are you an experienced IT professional who enjoys solving technical challenges, supporting users, and making a real difference to the day-to-day running of a business? Do you thrive on troubleshooting complex issues, improving systems, and sharing your knowledge with others? If so, this could be the perfect next step in your IT career. At Protect Line, we're more than just a life insurance broker - we're a people first business powered by technology. As our IT Second Line Technician, you'll play a vital role in ensuring our colleagues have the tools, systems and support they need to deliver exceptional outcomes for our customers every day. Working as part of our busy IT team, you'll take ownership of escalated technical issues, support our cloud and on premise infrastructure, contribute to exciting technology projects, and help drive continuous improvements across the business. We're looking for someone who is proactive, adaptable and comfortable balancing multiple priorities while taking a hands on approach to solving problems. Investing in Our People to Protect Yours At Protect Line, we believe that investing in every employee provides a platform for opportunity and growth. Helping people become the best version of themselves is key to delivering an exceptional service that stands out for its authentic care and trust. We view protection as a promise for the future, focusing on keeping our promises, so you can keep yours. Our Values Care, Collaborate, Dare, and Deliver aren't just words on a wall-they guide our actions, define how we interact with each other, and shape the way we serve our customers. As an IT Second Line Technician, you will be: Acting as the primary escalation point for technical incidents and service requests from our 1st Line Support team. Diagnosing and resolving complex hardware, software, networking and cloud based issues across the business. Taking ownership of support tickets through to resolution, ensuring excellent communication and adherence to service levels. Managing and supporting Microsoft 365 environments, including Exchange Online, SharePoint, OneDrive, Teams, licensing and security settings. Administering Active Directory, Entra and identity management systems to ensure secure and efficient user access. Supporting user lifecycle processes, including onboarding, internal moves and offboarding. Assisting with the management of business critical systems, including CRM platforms and telephony solutions. Supporting endpoint management, device deployments, patching and IT asset management. Helping strengthen our security posture through the implementation and monitoring of security controls such as MFA, Conditional Access and endpoint protection. Creating technical documentation and knowledge articles while supporting the development of 1st Line colleagues. Participating in IT projects including upgrades, migrations, rollouts and continuous improvement initiatives. Provisioning, configuring and maintaining laptops, desktops, peripherals and wider office technology. What Makes You Shine: Solid experience in an IT support environment, including experience operating at 2nd Line level or equivalent. Strong knowledge of Microsoft Windows 10/11 and Windows Server environments. Hands on experience administering Microsoft 365, including Exchange Online, SharePoint, OneDrive, Teams and licensing. Experience working with Active Directory and/or Microsoft Entra. Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, VLANs and wireless networking. Strong troubleshooting skills across hardware, software, connectivity and user access issues. Experience working within ticketing systems and SLA driven support environments. Excellent communication skills with the ability to explain technical concepts to non technical users. A proactive, self starting approach with the confidence to take ownership and drive issues through to resolution. The ability to manage multiple priorities and adapt quickly in a fast paced environment. A hands on mindset-you're not afraid to roll up your sleeves, get stuck in and support wherever needed. A customer focused mindset with strong organisational, communication and problem solving skills. Advantageous but by no means essential: Experience working with Microsoft Azure or hybrid cloud environments. Experience using Microsoft Intune or other endpoint management platforms. Previous administration of CRM platforms. Experience supporting VoIP or cloud telephony solutions. Relevant Microsoft or industry certifications. What We Offer? Enhanced Family Leave: Generous maternity, paternity, adoption, and surrogacy packages offer substantial support during those important life changes. Flexible Time Off: Holiday entitlement raising on length of service as well as the opportunity to purchase additional leave or convert unused days into extra pay! Plus, take paid leave for appointments, emergencies, or any of life's surprises. Celebrate Life: Enjoy extra paid days off for birthdays, weddings, new home purchases, and your child's first birthday. Professional Benefits Scheme: Tailored rewards for technical and professional support staff, including training allowances, desk support packages, wellbeing support and car allowances. It's designed to support your growth, enhance your work environment, and acknowledge your vital contribution to Protect Line's success. Temporary Remote Working: Experience exciting opportunities to work from different locations, including abroad. Paid Charity Work: Make a difference with our 'Day to Make a Difference' initiative, giving you one paid day off a year to engage in meaningful charity work. Epic Company Events: Our Summer and Christmas parties are legendary-get ready to join the fun! Sabbatical Opportunities: After 15 years of service, enjoy 4 weeks of paid leave to explore, learn, or recharge. Refer & Earn: Bring a friend onboard and pocket £1,500 for each successful hire! Perks Galore: From eye care vouchers to retailer discounts, enjoy a variety of benefits. Secure Your Future: Benefit from our pension scheme, death in service benefits, and more. So come and join our extraordinary team of customer champions who are all about doing the right thing in every way imaginable. We don't settle for ordinary; we strive for extraordinary! So, if you're someone who loves turning good outcomes into incredible ones, then get ready for an exhilarating adventure with us! At Protect Line, we believe in equality, diversity, and inclusion. We're proud to be a place where anyone with any background or experience can flourish. Come see for yourself and be part of something amazing! Whilst we would love to be able to respond to every application we receive, it isn't always possible due to the high volume we receive each day. If you have not heard from us within 7 working days, please assume that your application has not been successful. Useful Links Protect Line Protect Line Careers Our Trustpilot Reviews Privacy Policy

Location: On site / Crawley RH10, UK Job type: Permanent / Full-time Sector and subsector: Technology Systems & Infrastructure Annual Fixed salary: £27,000 Device Repairs Engineer Salary: £27,000 per annum Benefits: 25 days holiday, company pension scheme, sage benefits, death-in service, buy additional holiday days scheme Disclaimer: Applicant must have the right to work in the UK, no sponsorship available. Class Technology Solutions (CTS) is a leading Education ICT solutions provider that provides consultancy, infrastructure services, network development and upgrades, and managed support services to educational establishments throughout the UK. CTS seeks to develop and bring to market innovative solutions. We are looking for a Device Repairs Engineer to work on-site at our Crawley-based Service Centre. Together with your team you will diagnose and repair laptops and help in other areas of the operations department when needed. Key Tasks Technical Diagnose incoming laptops for defects and damage and log appropriately. Install a Windows operating system. Perform maintenance of equipment, specialist repairs/modifications upgrades, software/hardware enhancements within own capabilities. Diagnose a hardware problem versus accidental damage. Provide neat fix, including cleaning of devices and ensuring the device is sealed properly. Training will be provided. Check work appropriately and update tickets with diagnostic results; allocate ESD locations to repairs as part of our quality assurance process. Provide a basic level of technical support to end users on a 1st line if needed. Update tickets with relevant Easy4u status in line with relevant repair diagnosis. Customer Service Knowledge of dealing with individuals and resolving issues in a timely manner. Ability to communicate well in written English. Work with our Easy4u Service Platform and Helpdesk System to record items and ensure that customers are informed of progress with their repair. A strive for quality, rather than quantity. Experience in the IT field is desirable. Background in repairing/building hardware. A can-do attitude to provide the best service to our customers. A self-starter - looking for suggestions on how to enhance our service. Ability to work with quality and flexibility to meet customer demands. Due to the nature of this role involving visiting education establishments, successful applicants are required to provide an enhanced DBS disclosure. Disclosure expense will be met by CTS.

Purpose & Impact Within JCDecaux UK the role of Service Desk Analyst (SDAN) provides both 1st and 2nd line hardware and software customer focused support to end users at all levels of the organisation. The position sits within the Service Desk team, part of the Service Delivery function and reports to the Service Desk Team Leader (SDTL). JCDecaux UK is a challenging and ever evolving company where improvements to processes, systems and working practices are continually strived for, and the role of SDAN is crucial to both the department and wider company's success. What you'll be doing Client Operating systems (Windows 10, Mac OSX, etc) Server Operating system (Windows Server 2008, 2012, 2016 & 2019) Application deployment, configuration and support Mobile device management (Meraki, Mobile Iron, etc) Helpdesk systems (JitBit, Zendesk, etc) End user desktop equipment (desktop PCs, laptops and accessories) Microsoft Office applications (Office365) Printer and multifunction device management Active Directory for user management Telephony Platforms (ShoreTel, Mitel, Cisco, etc) Scripting (PowerShell, etc) Qualifications Educated in an IT related field or strong breadth and depth of relevant industry experience in a technical support position. Microsoft MTA/MCSA (desired but not essential) Working towards CMNO, CCNA or equivalent A little bit about you Ability to listen, adapt and make suggestions Excellent customer service skills Languages: Fluency in English, French desirable Highly motivated and service oriented Strong organisational skills and attention to detail Strong communication skills (written and oral) Excellent analysis, testing and troubleshooting skills Ability to rapidly identify faults and resolve issues EEO Statement We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. We are committed to diversity as part of a culture that values all people.

Location: On site / Horsham, UK job type: Permanent / Full-time Sector and subsector: IT Technical Support Salary: Competitive salary 2nd Line Technical Support Engineer Location: Horsham, West Sussex Position Type: Full-time, Permanent Hours: Monday to Friday, 08:30 - 17:30 Salary Range: Negotiable (Depending on experience) About Global 4 At Global 4, we Love Tech. We provide a wide range of market-leading telecom, connectivity, cloud, and IT services to businesses across the UK. Our vision is to solve our customers' technology challenges by advising, implementing, and supporting the right solutions with best-in-class service excellence. Purpose of the Role As a 2nd Line Technical Support Engineer, you will bridge the gap between initial triage and deep infrastructure/vendor support. You will act as the key escalation point for our 1st Line team, taking ownership of complex data, broadband, and Unified Communications (UCaaS) faults. Operating in a fast-paced environment, your goal is to troubleshoot technical issues efficiently, hit strict Service Level Agreements (SLAs), and communicate technical resolutions in simple, clear terms to our customers. Key Responsibilities Provide 2nd Line Technical Support for escalated incidents across broadband, VoIP, and network infrastructure, ensuring timely and effective resolution with minimal supervision. Perform advanced diagnostics and fault isolation using tools such as packet capture analysis, SIP tracing, and router configuration interfaces (e.g., CLI, GUI). Troubleshoot and resolve complex service-affecting issues including latency, jitter, call routing anomalies, and authentication failures across multi-vendor platforms. Liaise with third-party providers (e.g., carriers, hardware vendors, hosted service platforms) to elevate and coordinate resolution of external faults. Maintain comprehensive and structured ticket documentation, ensuring all actions, timestamps, and communications are logged in accordance with internal standards and regulatory frameworks (ISO 27001, GDPR). Conduct validation testing post-resolution, including line tests, QoS verification, and service restoration checks to ensure no residual impact to the customer. Proactively monitor ticket queues and system alerts, triaging based on severity, SLA targets, and customer impact to maintain operational efficiency. Contribute to root cause analysis and problem management by identifying recurring faults and proposing long-term fixes or process improvements. Collaborate with engineering, provisioning, and service delivery teams to ensure seamless handovers and coordinated resolution of cross-functional issues. Act as a technical escalation point within the team, supporting junior staff and sharing expertise through documentation, training, and peer mentoring. Demonstrate a strong working knowledge of IP networking (DNS, DHCP, NAT, VLANs), SIP protocol behaviour, and broadband technologies (FTTC, FTTP, ADSL). Translate complex technical findings into clear, customer-friendly language, ensuring clients are informed and reassured throughout the support lifecycle. Skills & Qualifications Minimum 2 years of experience working in a dedicated Telecoms Support or managed service provider (MSP) helpdesk environment. Strong fundamental knowledge of IP Networking (DNS, DHCP, NAT, Subnetting, and VLANs). Proven technical understanding of SIP Protocol behavior and broadband technologies. A natural aptitude for problem-solving under pressure with impeccable attention to detail. Desirable Certifications (Highly Advantaged) Strong practical knowledge of configuring, maintaining, and troubleshooting Meraki or DrayTek routers. CCNA or equivalent networking certification. Core Competencies Customer Centric: A passionate, warm, and open approach to customer service with strong conflict resolution skills. Highly Organised: Able to effectively multitask, prioritise tasks, and jump between varying priority tickets seamlessly. Solution-Driven: A proactive team player focused on quality execution, trend analysis, and root-cause fix identification. What We Offer 50% off our Broadband & Utility packages, completelyfreeafter two years 25 days holiday allowance plus bank holidays- increasing up to 30 days with length of service Quarterly Top Performer's Day Out Buy & Sell holiday allowance scheme Friday fridge Paid Charity leave