Wintel Engineer

Level 4 Wintel Engineer Basingstoke *DV Clearance req if not already held* Level 4 Microsoft (WINTEL and VDI) Support. The Candidate shall provide Level 4 Microsoft (WINTEL and VDI) support remotely to sites. The Candidate's responsibilities in respect of this Service shall be as follows: a. Provision of advice and recommendations with respect to design change; b. Responding and resolving or providing temporary fixes or workarounds for Incidents escalated from Level 3; c. Conducting root cause analysis in order to provide permanent solutions; d. Updating Incidents records in compatible Remedy with resolution details; e. Proactive monitoring of infrastructure support tooling f. Engaging with Engineering Teams to assist with implementations including new releases; g. Ad-hoc onsite Level 4 support h. Manage & execute maintenance tasks in-line with LORA; Mandatory Skills Required: * Veritas Storage Foundation * Veritas Volume Replicator * Windows Server 2003 * Windows XP Desktop * Active Directory * DNS * DHCP * DFS * Group Policy Objects * Server Failure Debugging * Anti Virus (VirusScan & EPO) * Microsoft Sharepoint Server 2003 * Microsoft Identity Information Server * Alternative Web Servers such as Apache * Microsoft Windows Sharepoint Services 2003 * Microsoft Internet Information Server (IIS) * Microsoft ISA Server 2004