Support Technician

Faculty/Department - Information Technology

School/Department - Support Team

Post Title: Support Technician 

Full Time, Permanent 

Location: Multiple Campuses

Salary: £18,121 to £19,696 per annum + 5% shift allowance

Closing Date: Wednesday 31 October 2018 

Interview date: Monday 05 November 2018 

Ref No: 092018-399

Birmingham City University is a large, diverse and increasingly popular place to study. We are defined by our core values of “Excellence, People Focus, Partnership Working and Fairness & Integrity”.

We have a vacancy for a Support Technician to work with a team of analysts to provide first and second line support to the University staff and students for all Audio Visual equipment and IT services. The team operates within the ITIL Service Management framework.

You must have experience in a similar technical support role, including:

• Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware
• Working knowledge of Audio Visual technologies
• Knowledge of Apple, Linux and mobile operating systems
• You will need to have excellent interpersonal and customer facing skills

You will be required to work on a one week rotating shift pattern + 5% shift allowance.

As part of your application, please ensure you upload your CV. We recommend that, where possible, you remove personal details from your CV such as your name.

For further information please contact input contact details, via email address or phone number.

For more information about applying and for the job description for the post, please see the current vacancies on the BCU website:  http://jobs.bcu.ac.uk/

Please note; on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice.   We would therefore advise that you submit your completed application as soon as possible.

Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.