Service Desk NOC Engineer – Mobile 2G 3G 4G

Service Desk NOC Engineer - Mobile 2G 3G 4G experience required Based Slough / Maidenhead £35K + 10% Bonus or £5K shift allowance (if you take part in 24/7 shift pattern) Our client is a managed services provider who provides services across network security and network management. They have signed a multimillion pound contract with a leading UK mobile network provider and they need 2 NOC engineers. One based on the end client site in Slough to manage the solution and customer queries and one based in our clients office in Maidenhead. Job description * Incident Management * Provide onsite client support in a helpdesk / service desk capacity via phone and email * Liaise with vendors and other members of the technical department to find solutions to tickets * Understanding customer needs and requirements and coming up with solutions to their problems * Configuration and support of network monitoring solutions Desired skills and experience * Experience working in a customer facing NOC role, needs to be customer focused * Previous experience of working with mobile technologies such as 2G /3G /4G LTE * VoIP and related standards (SIP, H.323, SS7, SIGTRAN) * Solid knowledge and experience of TCPIP networking * Linux / Unix skills would be advantageous * OSS background would be advantageous Apply now by clicking the button below! Yoh Solutions Ltd is acting as an Employment Agency in relation to this vacancy