UNIX Support Engineer x5

UNIX Support Engineer x5 £280 Per Day Newcastle World leading IT company are looking for x5 UNIX Support Engineers for an initial 6 month contract based in Newcastle. They are looking for UNIX Engineers who have experience in AIX as this is key to the project. Essential Knowledge and Skills Required: + Unix (AIX, Solaris) - L2/L3 Support and Build Experience + Microsoft Windows Server (L2/L3) Support Experience + Experience in the use of Incident Management Tooling e.g. ServiceNow + Experience of Enterprise Monitoring Tooling e.g. HP Operations Manager + General understanding of related technologies (e.g. Networking) + Customer Service + Proactive, team player + Candidates should possess Disclosure Scotland/current BPSS clearance or be willing to undertake appropriate security vetting to achieve + Candidates should be UK national. Description of Role + Provide Support (OS, Software and Hardware) to the MFS Server Farm + Provide Support to the customer end users, ensuring SLA's are met. + Undertake Midrange Level 2 & 3 Builds to all flavours of UNIX + Provide a comprehensive support function for technology solutions and implementations, providing a full range of ITIL service delivery skills, e.g. Incident and Problem Management, Change Management, Configuration and Release Management. + Perform Root Cause Analysis where appropriate, propose and implement long-term fixes. + Perform preventative maintenance to ensure service levels continue to improve. + Software lifecycle - monitor product EOLs, define product roadmap, test and implement releases. + Service improvement - monitor systems and services to improve performance and reduce support overhead. Suggest enhancements that reduce the need for manual intervention using automation. + Support and Maintain the Anti-Virus software across the UNIX estate + Support and Maintain the clients networked printer solution + Ensure knowledge base articles are updated + Contribute to the development of the Quality Management System by writing documents, reviewing and attending meetings where necessary. Ensure adherence to ISO9001 accreditation