118 jobs found

Regional IT Support Engineer Devon Home-Based with Customer Site Visits £30,000 £35,000 DOE + Mileage Are you an experienced IT Support Engineer who enjoys building strong relationships with customers rather than spending every day behind a service desk? Do you have experience supporting Microsoft 365, Intune, networking and modern cloud environments? Would you like to work from home while becoming the trusted local engineer for customers across Devon and the South West? If so, this could be an excellent opportunity. We are recruiting for a growing Managed Service Provider delivering Modern Workplace, Microsoft 365, Azure, Cyber Security, Networking and IT Support solutions to businesses across the UK. As the company continues to expand, they are looking for an experienced engineer based in Devon to become their technical presence across the South West. You will work closely with colleagues based elsewhere in the UK, while taking responsibility for supporting customers throughout your region. The role combines remote technical support with regular customer site visits for hands-on troubleshooting, installations, technical advice and project work. This is not a position where tickets are simply passed on to someone else. You will be expected to take ownership of technical issues, communicate clearly with customers and see problems through to resolution. What You Will Be Doing Providing remote and onsite IT support to business customers Acting as an escalation point for more complex technical issues Supporting Microsoft 365, including Exchange Online, SharePoint and Teams Administering Microsoft Intune and Entra ID environments Troubleshooting desktops, laptops, servers and networking equipment Supporting Microsoft Defender and cyber security best practices Assisting with installations, upgrades and customer projects Keeping customers informed throughout the support process Researching and resolving unfamiliar technical problems Working closely with colleagues across the wider technical team Producing clear technical documentation and customer updates What We Are Looking ForEssential Experience in a 2nd Line Support, IT Support Engineer or MSP support position Strong Microsoft 365 administration skills Experience supporting Microsoft Intune and Entra ID Advanced desktop, application and user troubleshooting skills Good networking knowledge, including switches, wireless networks and firewalls Excellent customer service and communication skills Confidence working independently and managing your own workload A full UK driving licence and access to your own vehicle Based in Devon and able to travel to customer sites across the region Desirable Microsoft Defender experience Azure administration experience Windows Server administration Active Directory and Group Policy RMM and remote support tools PowerShell Cyber security knowledge Microsoft certifications Previous Managed Service Provider experience Why Join? Home-based role with genuine flexibility Become the trusted local engineer for customers across the South West Varied combination of technical support, projects and customer-facing work Exposure to modern Microsoft cloud and security technologies Ongoing training and professional development Clear progression opportunities within a growing MSP Friendly, supportive and collaborative technical team Please apply with an up-to-date CV for further information. JBRP1_UKTJ

Title: Sr. Systems Engineer (Internal Support) Reports to: Internal Support Manager Location/Type: UK Onsite Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year since inception through our uncompromising focus on service. We value collaboration, culture, client satisfaction, efficiency, accountability, and a growth mindset. We are looking for people who can thrive in and contribute to Atlas' culture while putting the customer first. We are seeking a Sr. Internal Support (IS) Senior Engineer to join our rapidly growing organization. This is a highly technical role providing excellent career development opportunities. You will be working with the Atlas internal infrastructure team to support internal systems, including Azure AVD, Endpoint infrastructure, Entra ID, Intune, MS Defender, and Atlas' VOIP system. Responsibilities: Minimum 10 years of IT experience/administration Strong verbal and written communication skills Advanced PowerShell skills including scripting End User Support / Desktop Support: Windows 10/11, Microsoft Office, desktop, and mobile device troubleshooting Support of primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Entra ID) Systems Administration: knowledge of Windows Server 2019/2022 including Active Directory, Group Policy, and Domain Controllers Support/use of ConnectWise Manage and ScreenConnect Experience in data and platform migrations; e.g., Email security migration, VOIP migration, on-prem/hybrid to cloud migrations Experience taking projects/deployments from proof-of-concept to production Desirable Qualities: Experience working in an MSP environment Administration and use of RMM agents/tools Exposure to/ability to support workloads in Azure or AWS Experience with vendors such as Atlassian, AFI, Mimecast, and 1Password Experience with Azure Virtual Desktop Experience with cybersecurity solutions such as Cavelo, ThreatLocker, and MS Defender Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

IT Engineer Location: Swinton, Manchester (on site) Department: Information Technology Reports to: Service Delivery Specialist Hours: 37 hours per week (10am-6pm onsite, with flexibility) The opportunity Luxfer MEL Technologies is looking for a motivated IT Engineer to join our Information Technology team in Manchester. This role is ideal for a self starter who enjoys hands on IT work, takes ownership of problems, and is keen to develop their career in a secure, regulated, and technically interesting environment. You'll provide first and second line support across both office and manufacturing environments, helping ensure our IT services are reliable, secure, and compliant. Alongside day to day support, you'll contribute to continuous improvement of our IT services, processes, and user experience. What you'll be doing Providing first and second line IT support for hardware, software, and user issues Troubleshooting and resolving incidents efficiently, escalating where appropriate Supporting users with systems, policies, and procedures across office and production environments Administering user accounts, permissions, and access controls Installing, configuring, and supporting workstations, meeting room technology, network equipment, and cabling Supporting endpoint management, monitoring, and security platforms Carrying out routine system maintenance, monitoring, and health checks Maintaining accurate asset registers, service records, and technical documentation Creating and maintaining knowledge base articles and standard operating procedures Providing remote support and occasional travel to US facilities when required Managing authorised access to CCTV systems and recorded footage in line with company policy, data protection, and audit requirements Actively contributing to improvements in IT services, processes, and user experience What we're looking for We're looking for someone with the right mindset as well as technical capability. You don't need to tick every box on day one - we value curiosity, integrity, and a willingness to learn. 5 GCSEs (or equivalent) at grade C/4 including English and Mathematics Formal IT qualification or equivalent hands on IT experience Experience supporting Windows desktop environments and Microsoft Office Customer facing IT support experience Strong troubleshooting and diagnostic skills Clear written and verbal communication High levels of discretion when handling sensitive or security related information Working knowledge of Microsoft Office 365 Ecosystem and service provisioning Exchange, Teams, SharePoint, Intune, Entra ID Licensing management Networking fundamentals (TCP/IP, DNS, DHCP) Active Directory, Windows Server and Group Policy Endpoint security principles and threat awareness Windows Autopilot and OS deployment Working pattern and flexibility 37 hours per week On site working required (10am-6pm) Flexibility to support incidents or maintenance outside standard hours when needed Occasional travel to the United States may be required; the role supports confidential and security sensitive work Our values This role requires a strong commitment to Luxfer's core values: Customer First, Integrity, Accountability, Innovation, Teamwork, and Personal Development. We're looking for someone who will live these values day to day- supporting colleagues, taking ownership, and continuously improving how we work. Why join Luxfer? Competitive salary and benefits package A stable, technically challenging environment with real world impact Exposure to both corporate and manufacturing IT Opportunities to build breadth and depth in your IT skillset A team that values professionalism, improvement, and developing people A role where initiative is encouraged and recognised If you're proactive, reliable, and ready to take the next step in your IT career, we'd love to hear from you. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. If you wish to request that your application be considered under the terms of our Guaranteed Interview Scheme, please explicitly state so in your CV and/or accompanying cover letter.

Brixton, United Kingdom Posted on 07/08/2026 The JN Money Services (UK) Limited is looking for a highly skilled, motivated and customer focused Technical Support Engineer to join our team. The successful candidate will be responsible for delivering high quality technical support across a broad range of technologies, ensuring the stability and security of our IT infrastructure, while providing exceptional service to end users. This role requires the ability to troubleshoot, resolve technical issues of varying complexities and continue ongoing infrastructure improvement. 1. IT Infrastructure Support & Administration Provide 1st, 2nd and 3rd line support for all user issues related to the UK's Microsoft Windows, Linux and Apple OS desktop and server infrastructure. Take proactive measures to ensure systems availability and capacity. Make recommendations for service delivery improvements. Ensure that all servers and endpoint equipment are kept up to date with Windows updates and vulnerability patching. 2. Servers & Virtual Infrastructure: Microsoft Windows and VMWare Installation & Maintenance Assist with the installation of Microsoft Windows based application servers such as Microsoft Exchange Server, Microsoft SQL Server, Microsoft Terminal Server and Microsoft IIS. Assist with the installation of Microsoft Windows authentication services and specialized applications for the JN Group UK entities. Assist with the support activities of third party providers as it relates to the commissioning of and/or the resolution of issues with the Windows based application servers. Provide second tier support for issues related to the Windows based application servers. 3. IT Configurations Assist with maintaining the Business Continuity Plan for the Windows based application servers. Perform IT Security related tasks on the Windows and Apple desktop infrastructure which include the roll out of security patches, the roll out of antivirus software, and the maintenance of the desired IT Security configuration. 4. User Account & IT Issues Management Manage user accounts, access permissions and account related requests. Experience using Fresh Service to manage and resolve IT incidents and service requests. Troubleshoot user hardware, software and access issues. Maintain accurate records of incidents, resolutions, and user support activities. Facilitate training sessions on IT department processes and procedures. Promote and assist in the implementation of strategies, policies and procedures that seek to guide and shape the service delivered by the department. Proficient knowledge in Windows client PCs and servers. 5. Project Management & Administration Create, assign as well as complete projects to improve the department's and organization's processes. Requirements Bachelor's degree in computer studies, ICND 1 or in a related field and three years of experience working in IT or a related field. Associate's degree in computer studies, CCNA or in a related field and two years of experience working in IT or a related field.

UTA seeks a Security Engineer to help build and strengthen our security operations programs-safeguarding our brand, our people, and our digital assets. In this role, you will design and implement security solutions across physical, virtual, and cloud environments. By leveraging your expertise in cybersecurity and knowledge of common attack vectors, you will enhance visibility, threat correlation, and incident response capabilities throughout our technology landscape. As a key contributor to our cloud first strategy, you will play a critical role in shaping and advancing our overall security posture. What You Will Do Investigate and contextualize security events from numerous data sources Help detect, respond to, and remediate security events and incidents Create automated data correlation and triage processes to reduce alert to fix time Develop remediation and orchestration efficiencies across the security stack, including endpoint, network, identity, and application Perform e discovery tasks in support of Legal and HR investigations Respond to user requests for security related issues and concerns Improve current visibility by configuring existing logging and alerting policies Evaluate and select additional tools and services Contribute to SIEM tuning for reliable alerting Perform vulnerability triage and assignment Engage in proactive threat hunting to identify risks not automatically captured by scans Have a meaningful and positive impact on the security of colleagues and clients Be challenged to identify, build, test, and deploy solutions in real life, not just in theory Be encouraged to innovate and take ownership Be given the opportunity to rapidly accelerate security, technology, and management skills Have the freedom to experiment with novel problem solving approaches Contribute to all security related initiatives-both tactical and strategic Be exposed to emerging security and business technologies Have access to best in class tooling and people Grow and learn on the job every day Serve as a subject matter expert on information security related escalations Maintain awareness of trends in various security domains Collaborate with other teams to improve security posture, risk remediation, and threat awareness What You Will Need Bachelor's degree in Cybersecurity, Engineering, or a related field; or equivalent experience 5+ years of experience in Security Engineering or Security Operations Experience with incident response, security event triage, investigations, forensics, and fluency with endpoint operating systems (Windows/Mac/Linux) and command line tools Experience with log analysis, event aggregation, security event data management, SIEM tuning, and Microsoft Sentinel Experience with security automation and orchestration and threat intelligence utilization Experience with e discovery tools and processes Experience responding to phishing, scam, and imposter campaigns Experience with endpoint security tooling and MDM solutions Network engineering, secure architecture, and network operations (firewalls, switches, etc.) Cloud infrastructure operations and architecture (Azure a plus) Identity management and authentication protocols Remediation strategies, system hardening, and vulnerability management Experience with enterprise information technology, including Active Directory/Azure AD, Exchange, Office 365, servers (Windows, SQL/DB, Linux, VM, Citrix, App, Web), device/asset management, and ServiceNow Experience with posture and threat management of third party SaaS platforms Technical understanding of enterprise EDR tools What You Will Get The unique and exciting opportunity to work at one of a leading global entertainment companies Access to the tools, leadership, and resources you will need to create and drive a center of excellence The opportunity to do the best work of your career Work in an inclusive and diverse company culture Competitive programs to support your well being Experience working in a collaborative environment with room to grow UTA and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers.

About The Role We are looking for an experienced IT Operations Engineer role based within our Internal IT team. As such, you will be a key resource in helping the team deliver our IT platform strategy into the ARO Group. We are looking for an IT professional who is passionate about helping and supporting their colleagues along with creating and supporting a world class IT platform. You will combine your technical skills with your industry experience to ensure we have an IT platform that supports the Group goals and objectives. As part of your role, you will work with the IT Manager to identify emerging technologies and opportunities for innovation across the ARO IT Platform. You will contribute to initiatives aimed at improving operational efficiency, cost-effectiveness, and scalability, ensuring IT remains a key enabler of business growth. You will be comfortable working directly with colleagues at all levels of the business and across all of our sites. This role offers flexibility with hybrid working, allowing you to balance remote work with on-site collaboration to ensure strong alignment with all business units and maintain on ground visibility for internal IT. If you want every day to be different, then this is the role for you. Please note that this is a Hybrid role with onsite requirement in Liverpool 3 days a week and occasional travel to our various locations across the UK. You must be able to commute to the office and have your own transport. What You'll Do Ensuring our service levels are meeting the requirements of the business Developing, delivering and supporting an IT platform that helps the Group deliver its commercial objectives Collaborate closely with subject matter experts for our core applications to ensure efficiencies and operational effectiveness Constantly review our internal IT platform to ensure it offers resilience, flexibility and value for money Maintain a high degree of information security in line with our ISO 27001 accreditation Develop a deep understanding of how the Group operates so our IT service and platform provides a value added service Build positive relationships throughout the Group and maintain high levels of communication with key stakeholders and colleagues Be proactive in your approach to our system hygiene Managing, administering, deploying and configuring the ARO server estate, including Active Directory and Group Policy creation Governance control of the O365 estate, AD hygiene and wider MS licensing Help us to more strategically adopt and make best use of the Microsoft Azure Platform Administering, deploying and configuring Microsoft Exchange Server Ensure the ongoing reliability, availability and serviceability of the ARO IT platform Work closely with the IT Manager and complement each other's skills and experience to help drive continuous improvement for our Internal IT offering Provide technical support to your team members and colleagues both remotely or on-site as required Ensuring system hygiene is at the highest possible level Requirements Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience Minimum of 5 years of experience in IT infrastructure and networking Good understanding of MS licensing Strong technical skills in Windows Server, Active Directory, Exchange, Hyper V and networking technologies Experience with cloud computing platforms, such as Azure or AWS Excellent analytical and problem solving skills, with the ability to troubleshoot complex technical issues Strong communication and interpersonal skills, with the ability to work collaboratively with others Ability to prioritise and manage multiple tasks in a fast paced environment Experience working in an ITIL based environment is preferred Essential Server Operating Systems including up to Microsoft Server 2022 Good knowledge of Azure Understanding of server farms, both physical and virtualised Appreciate the relationship between multiple endpoints and servers in a truly mixed environment Knowledge of best practice information security aligned with ISO 27001 Good understanding of O365 administration and deployment, including Intune Server Virtualisation Environments such as Microsoft Azure, Hyper V VEEAM Server Hardware configuration and recommendation WIFI - Ubiquiti or Meraki Understanding of IP troubleshooting skills including DHCP, DNS, IP addressing Benefits Company Pension Scheme and matching contributions Company Perks portal Private Medical insurance Life assurance 25 days holiday plus bank holidays plus holiday trading Your Birthday off, on us Health Club and Wellbeing Scheme ARO Shares after 12 months employment Employee Assistance Programme Technical Training Academy and E learning Hybrid working

As an IT Infrastructure Engineer at Cabot Credit Management, you will play a key role in delivering and supporting robust, secure, and scalable technology services across our organisation. With a primary focus on UK operations and an awareness of wider European business needs, you'll take a hands on approach to infrastructure support, system administration, and project delivery. Operating within our IT Operations team, you'll provide expert 3rd line support and technical leadership across a diverse technology landscape - proactively troubleshooting, optimising systems, and collaborating with stakeholders to ensure our IT services remain reliable, resilient, and fit for the future. What you can expect as an Infrastructure Engineer: Permanent Hybrid role from our Kings Hill office, Kent. ME19 4UA. Not only are we offering a competitive salary and a fantastic bonus scheme, you'll also be entitled to loads of great benefits including discount and cash back on hundreds of high street shops and private health insurance, plus much more. Key responsibilities include: Ensure high availability, reliability, and security are embedded across infrastructure and service delivery. Lead vulnerability management, patching, and preventative maintenance across platforms. Provide technical leadership and 3rd line support, resolving complex and high impact incidents. Review, validate, and contribute to infrastructure design and project delivery. Support IT governance, compliance, and audits (including SOX, PCI DSS), ensuring adherence to controls and regulations. Operate within ITIL frameworks, managing incidents, problems, and changes effectively. Plan and execute disaster recovery testing to ensure business continuity. Monitor, troubleshoot, and optimise systems to maintain performance and integrity. Collaborate with internal teams, external partners, and vendors to deliver and support services. Integrate security and best practice into all technology and lifecycle decisions. Support ongoing system administration, service improvements, and out of hours escalation where required. We are looking for someone with: Essential: Expert level NetApp Ontap and AFF skills Strong expertise in Windows Server platforms. Experience with VMware and Microsoft AVD Microsoft Exchange (2016/2019 Hybrid), Office 365, and PowerShell scripting. Dell Server Hardware knowledge Veeam Backup and Replication Web technologies (IIS, .NET). Active Directory, Group Policy, DNS, DFS, DHCP, WINS. Windows/SQL clustering. Strong documentation and communication skills. Understanding of ITIL processes and service management. Desirable: Azure administration (servers, storage, networking). Office 365 support (Exchange, Teams, SharePoint). Intune device management. Security tools (CrowdStrike, Rapid7). Experience in financial services environments. Monitoring tools (e.g., PRTG). Azure Entra administration. Ivanti patching and deployment. Certifications (Preferred): MCSE, VCP, VMCE, NCDA What happens next? If this sounds like you and you'd like to join our rapidly expanding company that offers excellent career progression, then apply now! Working for Cabot: You'll be working for an award winning Investors in People Gold accredited organisation. We're passionate about the ethical treatment of our customers and employees. Our mission is to create pathways to economic freedom. Our vision is to make credit accessible by partnering with our consumers to restore their financial health. Diversity and inclusion are very important to us at Cabot, and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities. At Cabot we are highly regulated by our clients, as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK - we are unfortunately unable to offer sponsorship.

As an IT Infrastructure Engineer at Cabot Credit Management, you will play a key role in delivering and supporting robust, secure, and scalable technology services across our organisation. With a primary focus on UK operations and an awareness of wider European business needs, you'll take a hands-on approach to infrastructure support, system administration, and project delivery. Operating within our IT Operations team, you'll provide expert 3rd line support and technical leadership across a diverse technology landscape - proactively troubleshooting, optimising systems, and collaborating with stakeholders to ensure our IT services remain reliable, resilient, and fit for the future. What you can expect as an Infrastructure Engineer: Permanent Hybrid role from our Kings Hill office, Kent. ME19 4UA. Not only are we offering a competitive salary and a fantastic bonus scheme, you'll also be entitled to loads of great benefits including, discount and cash back on hundreds of high-street shops and private health insurance, plus much more. Key responsibilities include: Ensure high availability, reliability, and security are embedded across infrastructure and service delivery. Lead vulnerability management, patching, and preventative maintenance across platforms. Provide technical leadership and 3rd line support, resolving complex and high-impact incidents. Review, validate, and contribute to infrastructure design and project delivery. Support IT governance, compliance, and audits (including SOX, PCI-DSS), ensuring adherence to controls and regulations. Operate within ITIL frameworks, managing incidents, problems, and changes effectively. Plan and execute disaster recovery testing to ensure business continuity. Monitor, troubleshoot, and optimise systems to maintain performance and integrity. Collaborate with internal teams, external partners, and vendors to deliver and support services. Integrate security and best practice into all technology and lifecycle decisions. Support ongoing system administration, service improvements, and out-of-hours escalation where required. We are looking for someone with: Essential: Expert level NetApp Ontap and AFF skills Strong expertise in Windows Server platforms. Experience with VMware and Microsoft AVD Microsoft Exchange (2016/2019 Hybrid), Office 365, and PowerShell scripting. Dell Server Hardware knowledge Veeam Backup and Replication Web technologies (IIS, .NET). Active Directory, Group Policy, DNS, DFS, DHCP, WINS. Windows/SQL clustering. Strong documentation and communication skills. Understanding of ITIL processes and service management. Desirable: Azure administration (servers, storage, networking). Office 365 support (Exchange, Teams, SharePoint). Intune device management. Security tools (CrowdStrike, Rapid7). Experience in financial services environments. Monitoring tools (e.g., PRTG). Azure Entra administration. Ivanti patching and deployment. Certifications (Preferred): MCSE, VCP, VMCE, NCDA What happens next? If this sounds like you and you'd like to join our rapidly expanding company that offers excellent career progression, then apply now! Working for Cabot: You'll be working for an award winning; Investors in People Gold accredited organisation. We're passionate about the ethical treatment of our customers and employees. Our mission is to create pathways to economic freedom. Our vision is to make credit accessible by partnering with our consumers to restore their financial health. Diversity and inclusion are very important to us at Cabot, and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities. At Cabot we are highly regulated by our clients, as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK - we are unfortunately unable to offer sponsorship.

About The Role You'll work on cutting-edge cloud technologies, contribute to process improvements, and be instrumental in enhancing our service delivery. This role is crucial for supporting customer and internal environments, complex technical escalations, optimising platforms, and advancing automation to deliver exceptional customer outcomes. You'll feel at home in this role if you are Microsoft certified and have solid 3rd line infrastructure support experience with a generalist focus, enjoy getting to the root of technical challenges, and take pride in delivering accurate, high-quality work for customers. Your time will be 70% tech focused, 30% working with clients to understand their business, identify issues before they arise and pro-actively manage their environments. We're looking for someone who stays calm under pressure, works well with others, and brings curiosity, positivity, and enthusiasm for service excellence, automation, and continuous improvement. This role is hybrid and you can be based in our Birmingham, Bolton or Meppershall office 3 days per week. As a Cloud & Managed IT Engineer, you will: Provide expert-level technical escalation support, fostering a culture of knowledge sharing and continuous improvement. Drive efficiency through automation, streamlined service requests, and self-service capabilities across Managed IT. Perform administration and support across Azure, M365, Exchange, and Intune platforms. Contribute to proactive monitoring through automated remediation and operational excellence in infrastructure, systems, networks, and business services. Support service transition processes, ensuring documentation, procedures, and knowledge transfers are complete for seamless handovers. Champion service management processes including Change, Major Incident, and Problem Management. Be part of the weekend on-call rota to handle critical out-of-hours escalations. Support and manage the virtualized environment hosted within our private CoLo. Adhere to documented quality procedures and best practices. What we're looking for: Essential Technical Skills: Strong expertise in Azure administration Proficiency in Microsoft Entra ID and user management Robust knowledge of Microsoft 365 and Exchange management Moderate experience with Microsoft Intune or other MDM tools Solid understanding of networking principles and troubleshooting Strong expertise in supporting Windows 11 OS Strong expertise in supporting server infrastructure Solid experience with ITSM tools eg ServiceNow, HaloPSA etc Desirable Technical Skills: PowerShell scripting Familiarity with SQL Server Management Studio (SSMS) and SQL Server Reporting Services (SSRS) Understanding of ITIL practices Hyper-V and COLO Terraform (IaC deployment) Core Certifications that we are looking for: Microsoft Certified: Azure Administrator Associate (AZ-104) Microsoft 365 Fundamentals (MS-900) Microsoft Certified: Modern Desktop Administrator Associate (MD-102) Microsoft Certified: Exchange Online Support Engineer (MS-220) (updated replacement for MS-230) Microsoft Certified: Identity and Access Administrator Associate (SC-300) (aligns with Entra ID skills) Microsoft Certified: Endpoint Administrator Associate (MD-102) (replaces MD-100/101 with Intune-specific focus) Desirable would be Power Platform Fundamentals (PL-900) and ITIL Foundation Certificate in IT Service Management What We Offer: 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days. Annual pay reviews. Holiday buy scheme. All-company bonus scheme. Death in service cover. Employee assistance programme. Company pension. Active social calendar. A strong focus on developing our people. Equal Opportunity Statement We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome all applications. All successful candidates will be subject to pre-employment checks to ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

About Marex Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 2,300 employees across Europe, Asia and the Americas. Visit Job Reference: VN2934 Overview of Marex / Department description The Technology Department delivers differentiation, scalability and security for the business. Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile 'streams' aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. The Support function provides technical support for all applications. The Application Support team runs a 24/5 global front door to keep us up and running, backed up by business-aligned Support teams that specialise in maintaining their business stream's applications. Each business-aligned Application Support team works with a corresponding Business Technology and Development team. The Application Support team is responsible for providing technical support for all front office and post-trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems and the business systems used by control and support departments. The team handles all support requests, incidents, problems, and business continuity activities, to ensure the highest quality delivery of services to end users and clients. Role Summary The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day-to-day issues, managing incidents and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk and the wider IT group. In this role, you will work closely with both business stakeholders and engineering teams to identify, design, and deliver features that strengthen cross-selling capabilities and improve operational efficiency across the firm. Marex recognises the importance of digital services in delivering the best possible client experience. As a result, the technology team plays an increasingly critical role in the firm's evolution, enabling business growth and supporting the delivery of new products and services. Responsibilities Role specific: Support business users offering second- and third-line support. Knowledge of scripting language (PowerShell, Python ). Manage new system analysis and implementation. Provide incident management per ITIL standards. Liaison between technology department and business groups to communicate system changes. Manage process and trading system documentation in existing template; produce and regularly maintain to a high standard. Ensure active tasks retain focus through workflow and prioritisation awareness. Manage vendor system upgrades and implementation. Manage technical client onboarding. Locate and define new process improvement opportunities. Complete exchange reporting and compliance audits. All staff: Ensure compliance with the company's regulatory requirements under the FCA. Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with. Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values. At all times comply with the FCA's Code of Conduct. Ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. Report any breaches of policy to Compliance and/ or your supervisor as required. Escalate risk events immediately. Provide input to risk management processes, as required. Competencies, Skills and Experience Competencies: A collaborative team player, approachable, self-efficient and influences a positive work environment. Demonstrates curiosity. Resilient in a challenging, fast-paced environment. Excels at building relationships, networking and influencing others. Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness Skills and Experience: Essential: Solid background in Windows, Linux/Unix OS, including one of the following: SQL, PostgreSQL, MongoDB, Oracle. Strong Excel skills, including advanced formulas, VBA and other Excel features for handling complex tasks. Must be able to work under demanding conditions with a calm demeanour. Experience gained in a Financial Services background, ideally in Energy markets and trading technology. Experience with Trayport and Equias systems is desirable but not a must. Ability to work as part of a team in an environment with changing expectations. Proven ability to show a proactiveness in picking up issues and improving existing processes. Process-driven and systematic mindset. Experience with ITIL and change management processes. Excellent documentation, communication, and organizational skills. Ability to build strong relationships with Application Development teams and business sponsors. General front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC. Experience in exchange and vendor management. Knowledge of server-side infrastructure and admin tools. Ability to work shifts patterns (if required) and on-call. Knowledge of market connectivity protocols for key global derivative, commodity, cash and equity markets. Prior experience in a support role, liaising directly with clients in a technical capacity. Excellent verbal and written communication skills. Desirable: Bachelor's degree in any relevant field. Conduct Rules, You must: Act with integrity Act with due skill, care and diligence Be open and cooperative with the FCA, the PRA and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standard of market conduct Act to deliver good outcomes for retail customers Company Values Acting as a role model for the values of the Company: Be collaborative By working together across the organisation, we foster teamwork, can better respond to challenges and successfully deliver for our clients. Act with integrity We pride ourselves on our honesty and high ethical standards. We apply these values when working with all our clients, colleagues and other stakeholders. Be adaptable and entrepreneurial We embrace change as markets evolve to constantly increase our efficiency and create innovative solutions for our clients. We are interested in the world around us and inquisitive about understanding the challenges and opportunities our clients face. Be respectful How we treat each other, and our clients says everything about who we are. We always act respectfully and treat people fairly in everything we do. Nurture talent We aim to grow our own talent and make Marex the place ambitious, hardworking and talented people choose to build their career. This means giving and taking stretch opportunities, taking risks, and committing to career development and support - for ourselves, and our teams. Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. If you would like to receive any information in a different way or would like us to do anything differently to help you, please include it in your application.