Brixton, United Kingdom Posted on 07/08/2026 The JN Money Services (UK) Limited is looking for a highly skilled, motivated and customer focused Technical Support Engineer to join our team. The successful candidate will be responsible for delivering high quality technical support across a broad range of technologies, ensuring the stability and security of our IT infrastructure, while providing exceptional service to end users. This role requires the ability to troubleshoot, resolve technical issues of varying complexities and continue ongoing infrastructure improvement. 1. IT Infrastructure Support & Administration Provide 1st, 2nd and 3rd line support for all user issues related to the UK's Microsoft Windows, Linux and Apple OS desktop and server infrastructure. Take proactive measures to ensure systems availability and capacity. Make recommendations for service delivery improvements. Ensure that all servers and endpoint equipment are kept up to date with Windows updates and vulnerability patching. 2. Servers & Virtual Infrastructure: Microsoft Windows and VMWare Installation & Maintenance Assist with the installation of Microsoft Windows based application servers such as Microsoft Exchange Server, Microsoft SQL Server, Microsoft Terminal Server and Microsoft IIS. Assist with the installation of Microsoft Windows authentication services and specialized applications for the JN Group UK entities. Assist with the support activities of third party providers as it relates to the commissioning of and/or the resolution of issues with the Windows based application servers. Provide second tier support for issues related to the Windows based application servers. 3. IT Configurations Assist with maintaining the Business Continuity Plan for the Windows based application servers. Perform IT Security related tasks on the Windows and Apple desktop infrastructure which include the roll out of security patches, the roll out of antivirus software, and the maintenance of the desired IT Security configuration. 4. User Account & IT Issues Management Manage user accounts, access permissions and account related requests. Experience using Fresh Service to manage and resolve IT incidents and service requests. Troubleshoot user hardware, software and access issues. Maintain accurate records of incidents, resolutions, and user support activities. Facilitate training sessions on IT department processes and procedures. Promote and assist in the implementation of strategies, policies and procedures that seek to guide and shape the service delivered by the department. Proficient knowledge in Windows client PCs and servers. 5. Project Management & Administration Create, assign as well as complete projects to improve the department's and organization's processes. Requirements Bachelor's degree in computer studies, ICND 1 or in a related field and three years of experience working in IT or a related field. Associate's degree in computer studies, CCNA or in a related field and two years of experience working in IT or a related field.
20/07/2026
Full time
Brixton, United Kingdom Posted on 07/08/2026 The JN Money Services (UK) Limited is looking for a highly skilled, motivated and customer focused Technical Support Engineer to join our team. The successful candidate will be responsible for delivering high quality technical support across a broad range of technologies, ensuring the stability and security of our IT infrastructure, while providing exceptional service to end users. This role requires the ability to troubleshoot, resolve technical issues of varying complexities and continue ongoing infrastructure improvement. 1. IT Infrastructure Support & Administration Provide 1st, 2nd and 3rd line support for all user issues related to the UK's Microsoft Windows, Linux and Apple OS desktop and server infrastructure. Take proactive measures to ensure systems availability and capacity. Make recommendations for service delivery improvements. Ensure that all servers and endpoint equipment are kept up to date with Windows updates and vulnerability patching. 2. Servers & Virtual Infrastructure: Microsoft Windows and VMWare Installation & Maintenance Assist with the installation of Microsoft Windows based application servers such as Microsoft Exchange Server, Microsoft SQL Server, Microsoft Terminal Server and Microsoft IIS. Assist with the installation of Microsoft Windows authentication services and specialized applications for the JN Group UK entities. Assist with the support activities of third party providers as it relates to the commissioning of and/or the resolution of issues with the Windows based application servers. Provide second tier support for issues related to the Windows based application servers. 3. IT Configurations Assist with maintaining the Business Continuity Plan for the Windows based application servers. Perform IT Security related tasks on the Windows and Apple desktop infrastructure which include the roll out of security patches, the roll out of antivirus software, and the maintenance of the desired IT Security configuration. 4. User Account & IT Issues Management Manage user accounts, access permissions and account related requests. Experience using Fresh Service to manage and resolve IT incidents and service requests. Troubleshoot user hardware, software and access issues. Maintain accurate records of incidents, resolutions, and user support activities. Facilitate training sessions on IT department processes and procedures. Promote and assist in the implementation of strategies, policies and procedures that seek to guide and shape the service delivered by the department. Proficient knowledge in Windows client PCs and servers. 5. Project Management & Administration Create, assign as well as complete projects to improve the department's and organization's processes. Requirements Bachelor's degree in computer studies, ICND 1 or in a related field and three years of experience working in IT or a related field. Associate's degree in computer studies, CCNA or in a related field and two years of experience working in IT or a related field.
UTA seeks a Security Engineer to help build and strengthen our security operations programs-safeguarding our brand, our people, and our digital assets. In this role, you will design and implement security solutions across physical, virtual, and cloud environments. By leveraging your expertise in cybersecurity and knowledge of common attack vectors, you will enhance visibility, threat correlation, and incident response capabilities throughout our technology landscape. As a key contributor to our cloud first strategy, you will play a critical role in shaping and advancing our overall security posture. What You Will Do Investigate and contextualize security events from numerous data sources Help detect, respond to, and remediate security events and incidents Create automated data correlation and triage processes to reduce alert to fix time Develop remediation and orchestration efficiencies across the security stack, including endpoint, network, identity, and application Perform e discovery tasks in support of Legal and HR investigations Respond to user requests for security related issues and concerns Improve current visibility by configuring existing logging and alerting policies Evaluate and select additional tools and services Contribute to SIEM tuning for reliable alerting Perform vulnerability triage and assignment Engage in proactive threat hunting to identify risks not automatically captured by scans Have a meaningful and positive impact on the security of colleagues and clients Be challenged to identify, build, test, and deploy solutions in real life, not just in theory Be encouraged to innovate and take ownership Be given the opportunity to rapidly accelerate security, technology, and management skills Have the freedom to experiment with novel problem solving approaches Contribute to all security related initiatives-both tactical and strategic Be exposed to emerging security and business technologies Have access to best in class tooling and people Grow and learn on the job every day Serve as a subject matter expert on information security related escalations Maintain awareness of trends in various security domains Collaborate with other teams to improve security posture, risk remediation, and threat awareness What You Will Need Bachelor's degree in Cybersecurity, Engineering, or a related field; or equivalent experience 5+ years of experience in Security Engineering or Security Operations Experience with incident response, security event triage, investigations, forensics, and fluency with endpoint operating systems (Windows/Mac/Linux) and command line tools Experience with log analysis, event aggregation, security event data management, SIEM tuning, and Microsoft Sentinel Experience with security automation and orchestration and threat intelligence utilization Experience with e discovery tools and processes Experience responding to phishing, scam, and imposter campaigns Experience with endpoint security tooling and MDM solutions Network engineering, secure architecture, and network operations (firewalls, switches, etc.) Cloud infrastructure operations and architecture (Azure a plus) Identity management and authentication protocols Remediation strategies, system hardening, and vulnerability management Experience with enterprise information technology, including Active Directory/Azure AD, Exchange, Office 365, servers (Windows, SQL/DB, Linux, VM, Citrix, App, Web), device/asset management, and ServiceNow Experience with posture and threat management of third party SaaS platforms Technical understanding of enterprise EDR tools What You Will Get The unique and exciting opportunity to work at one of a leading global entertainment companies Access to the tools, leadership, and resources you will need to create and drive a center of excellence The opportunity to do the best work of your career Work in an inclusive and diverse company culture Competitive programs to support your well being Experience working in a collaborative environment with room to grow UTA and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers.
20/07/2026
Full time
UTA seeks a Security Engineer to help build and strengthen our security operations programs-safeguarding our brand, our people, and our digital assets. In this role, you will design and implement security solutions across physical, virtual, and cloud environments. By leveraging your expertise in cybersecurity and knowledge of common attack vectors, you will enhance visibility, threat correlation, and incident response capabilities throughout our technology landscape. As a key contributor to our cloud first strategy, you will play a critical role in shaping and advancing our overall security posture. What You Will Do Investigate and contextualize security events from numerous data sources Help detect, respond to, and remediate security events and incidents Create automated data correlation and triage processes to reduce alert to fix time Develop remediation and orchestration efficiencies across the security stack, including endpoint, network, identity, and application Perform e discovery tasks in support of Legal and HR investigations Respond to user requests for security related issues and concerns Improve current visibility by configuring existing logging and alerting policies Evaluate and select additional tools and services Contribute to SIEM tuning for reliable alerting Perform vulnerability triage and assignment Engage in proactive threat hunting to identify risks not automatically captured by scans Have a meaningful and positive impact on the security of colleagues and clients Be challenged to identify, build, test, and deploy solutions in real life, not just in theory Be encouraged to innovate and take ownership Be given the opportunity to rapidly accelerate security, technology, and management skills Have the freedom to experiment with novel problem solving approaches Contribute to all security related initiatives-both tactical and strategic Be exposed to emerging security and business technologies Have access to best in class tooling and people Grow and learn on the job every day Serve as a subject matter expert on information security related escalations Maintain awareness of trends in various security domains Collaborate with other teams to improve security posture, risk remediation, and threat awareness What You Will Need Bachelor's degree in Cybersecurity, Engineering, or a related field; or equivalent experience 5+ years of experience in Security Engineering or Security Operations Experience with incident response, security event triage, investigations, forensics, and fluency with endpoint operating systems (Windows/Mac/Linux) and command line tools Experience with log analysis, event aggregation, security event data management, SIEM tuning, and Microsoft Sentinel Experience with security automation and orchestration and threat intelligence utilization Experience with e discovery tools and processes Experience responding to phishing, scam, and imposter campaigns Experience with endpoint security tooling and MDM solutions Network engineering, secure architecture, and network operations (firewalls, switches, etc.) Cloud infrastructure operations and architecture (Azure a plus) Identity management and authentication protocols Remediation strategies, system hardening, and vulnerability management Experience with enterprise information technology, including Active Directory/Azure AD, Exchange, Office 365, servers (Windows, SQL/DB, Linux, VM, Citrix, App, Web), device/asset management, and ServiceNow Experience with posture and threat management of third party SaaS platforms Technical understanding of enterprise EDR tools What You Will Get The unique and exciting opportunity to work at one of a leading global entertainment companies Access to the tools, leadership, and resources you will need to create and drive a center of excellence The opportunity to do the best work of your career Work in an inclusive and diverse company culture Competitive programs to support your well being Experience working in a collaborative environment with room to grow UTA and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers.
Job Title: Network and System Engineer Location: London (UK) On site Job Type: Full Time We are seeking a talented Network and System Engineer to join our team. The ideal candidate will have a strong background in IT infrastructure, networking, and system administration, with expertise in managing and configuring Linux operating systems (e.g., Ubuntu, CentOS, RHEL) and network interfaces. You will be responsible for installing, updating, and securing systems, administering storage solutions like RAID and NFS, and setting up backup and recovery systems. You will be responsible for designing, implementing, and maintaining IT systems and network infrastructure to support our business operations, with a particular focus on ensuring seamless connectivity, security, and performance. Key Responsibilities: Designing, implementing, and maintaining the company's IT infrastructure, including networks, servers, and hardware, ensuring system reliability, scalability, and performance. Install, configure, and manage Linux operating systems (e.g., Ubuntu, CentOS, RHEL). Apply patches, updates, and kernel upgrades, including iDRAC firmware updates. Implement security hardening measures to protect Linux systems against threats. Deploy and configure network interfaces, firewalls (e.g., iptables, firewalld), and VPNs. Administer storage solutions such as RAID configurations, LVM, and NFS. Set up backup and recovery systems using tools like Veeam Perform server rack-and-stack installations. Configure and manage virtualization technologies, including VMware, KVM, and Proxmox. Troubleshoot and resolve hardware and software issues and recommend system upgrades or enhancements. Providing day-to-day support by diagnosing and resolving hardware, software, and network issues, ensuring minimal downtime and optimal productivity for all users. Ensuring the security of the organization's network and systems by implementing and maintaining firewalls, VPNs, and security protocols, as well as performing regular security assessments and updates. Manage the onboarding process by configuring and provisioning hardware, and ensuring proper user account setup and access control. Ensure timely compliance of IT and network operations with industry standards and regulations, including ISO27001, CE, CE+, ISO20000, and others. Facilitate knowledge-sharing and conduct security awareness training to strengthen cybersecurity practices across the organization. Support quarterly IT inventory assessments and represent IT in cross-functional projects to align technology with organizational goals. Qualifications/Skills: Bachelor's or Master's degree in Computer Science, Information Technology, or a related field (or equivalent experience). Proven experience as an IT and Network Engineer or similar role, with a focus on IT infrastructure and network administration. Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VPNs), firewall management, and IT security practices. Experience with network monitoring solutions (PRTG, SolarWinds, Zabbix) and virtualization technologies (ESXi, KVM, Hyper V). Familiarity with compliance standards (e.g., GDPR, ISO 27001) is a plus. Relevant industry certifications (e.g., CCNA, CompTIA Network+, CompTIA Security+, MCSA) are desirable. Experience with Microsoft 365, including administration and troubleshooting of Exchange Online, SharePoint, Teams, and OneDrive. Proficiency with Azure services, including Azure Active Directory (AAD), Virtual Machines, Networking, and Security management. Experience in cloud solutions like Microsoft Azure, AWS, or Google Cloud. Familiarity with Identity and Access Management (IAM) tools such as Azure Entra ID, Active Directory, and LDAP. Knowledge of endpoint management using tools like Microsoft Intune or SCCM. Ability to apply backup and recovery solutions such as Veeam or Acronis. Excellent analytical, troubleshooting, and communication skills, with the ability to work effectively in a team environment.
16/07/2026
Full time
Job Title: Network and System Engineer Location: London (UK) On site Job Type: Full Time We are seeking a talented Network and System Engineer to join our team. The ideal candidate will have a strong background in IT infrastructure, networking, and system administration, with expertise in managing and configuring Linux operating systems (e.g., Ubuntu, CentOS, RHEL) and network interfaces. You will be responsible for installing, updating, and securing systems, administering storage solutions like RAID and NFS, and setting up backup and recovery systems. You will be responsible for designing, implementing, and maintaining IT systems and network infrastructure to support our business operations, with a particular focus on ensuring seamless connectivity, security, and performance. Key Responsibilities: Designing, implementing, and maintaining the company's IT infrastructure, including networks, servers, and hardware, ensuring system reliability, scalability, and performance. Install, configure, and manage Linux operating systems (e.g., Ubuntu, CentOS, RHEL). Apply patches, updates, and kernel upgrades, including iDRAC firmware updates. Implement security hardening measures to protect Linux systems against threats. Deploy and configure network interfaces, firewalls (e.g., iptables, firewalld), and VPNs. Administer storage solutions such as RAID configurations, LVM, and NFS. Set up backup and recovery systems using tools like Veeam Perform server rack-and-stack installations. Configure and manage virtualization technologies, including VMware, KVM, and Proxmox. Troubleshoot and resolve hardware and software issues and recommend system upgrades or enhancements. Providing day-to-day support by diagnosing and resolving hardware, software, and network issues, ensuring minimal downtime and optimal productivity for all users. Ensuring the security of the organization's network and systems by implementing and maintaining firewalls, VPNs, and security protocols, as well as performing regular security assessments and updates. Manage the onboarding process by configuring and provisioning hardware, and ensuring proper user account setup and access control. Ensure timely compliance of IT and network operations with industry standards and regulations, including ISO27001, CE, CE+, ISO20000, and others. Facilitate knowledge-sharing and conduct security awareness training to strengthen cybersecurity practices across the organization. Support quarterly IT inventory assessments and represent IT in cross-functional projects to align technology with organizational goals. Qualifications/Skills: Bachelor's or Master's degree in Computer Science, Information Technology, or a related field (or equivalent experience). Proven experience as an IT and Network Engineer or similar role, with a focus on IT infrastructure and network administration. Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VPNs), firewall management, and IT security practices. Experience with network monitoring solutions (PRTG, SolarWinds, Zabbix) and virtualization technologies (ESXi, KVM, Hyper V). Familiarity with compliance standards (e.g., GDPR, ISO 27001) is a plus. Relevant industry certifications (e.g., CCNA, CompTIA Network+, CompTIA Security+, MCSA) are desirable. Experience with Microsoft 365, including administration and troubleshooting of Exchange Online, SharePoint, Teams, and OneDrive. Proficiency with Azure services, including Azure Active Directory (AAD), Virtual Machines, Networking, and Security management. Experience in cloud solutions like Microsoft Azure, AWS, or Google Cloud. Familiarity with Identity and Access Management (IAM) tools such as Azure Entra ID, Active Directory, and LDAP. Knowledge of endpoint management using tools like Microsoft Intune or SCCM. Ability to apply backup and recovery solutions such as Veeam or Acronis. Excellent analytical, troubleshooting, and communication skills, with the ability to work effectively in a team environment.
ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI. At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world. The Opportunity ECI has an exciting opportunity for an experienced Systems Specialist to join our London team. In this role, you will play a key role in our technical delivery team by working with a Client Technology Manager (CTM), and Senior Engineers to drive the technology programs, including Cloud implementation and support, desktop engineering escalation and networking for a defined portfolio of clients. Using latest and greatest technologies and solutions, you will support the client's innovation by following a set of standards and best practices in a rapidly evolving technology landscape. This is a hybrid role with a strong preference for candidates to be based in the London area. What you will do Collaborate with, and act as a tier 3 escalation point for Client Technology Management, Service Desk, Engineering and other client support teams Provide accurate, comprehensive notes on work performed to account for time spent with customers Provide advanced support of cloud infrastructures such as Microsoft 365/Azure, Amazon Web Services (AWS) Provide escalation support on common productivity technologies such as Microsoft 365 modern workplace including Intune Implement and manage enterprise mail platform and security systems such as Microsoft Exchange, Google Workspace, Proofpoint Essentials and Mimecast Take ownership of complex technical challenges and provide long term fixes based on root cause analysis Document processes and procedures which explain system functionality or regular tasks to contribute to our internal knowledge base including architecture diagrams, runbooks, and standard operating procedures (SOP) Apply best-practice configurations to client security platforms such as Azure Active Directory Conditional Access, DUO Multifactor Authentication (MFA) services, and zero-trust services such as Cloudflare and iBoss Provide high-level consultation on information security fundamentals, such as good password hygiene practices, multi-factor authentication recommendations and social-engineering defense Perform system maintenance tasks including software and operating system patching, software version upgrades, critical patch applications, and vulnerability remediation Provide support of Active Directory such as Domain Controller upgrades, Group Policy creation, scheduled software deployments, network policy maintenance, and certificate management Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device/Mobile Application Management, Anti-Virus/Anti-Malware Collaborate cross-functionally to ensure successful delivery and participate in after-hours client project implementations, migrations, and upgrades Who you are Bachelor's Degree in an Information Technology related field, or 3+ years comparable experience in a technology administration role Advanced knowledge of Microsoft Operating Systems such as Windows Server and Windows 10/11 Intermediate understanding of networking concepts: Routing, Switching, network security, hardware and software VPN clients Proficient with deployment and troubleshooting of operating systems and applications Android/iOS configuration, troubleshooting and integration with MDM solutions Proficient with Microsoft 365 modern workplace including Intune Advanced knowledge of Microsoft Operating Systems such as Windows Server and Windows 10/11 Experience with cyber-security concepts (Multi-Factor Authentication, Endpoint protection, Web and Mail security platforms) Ability to perform patching and maintenance of systems Experience with backup configuration and data recovery Familiarity with enterprise management tools and tasks (vulnerability management, event management, RMM) Experience using PowerShell to manage Microsoft products Proficient in incident response management during security events and high-priority escalations, as well as disaster recovery and business continuity activations Bonus points if you have Experience with Managed Service Providers (MSP) preferred Financial Services or Life Science industry experience a plus Certifications in cloud services, network management or cyber-security, such as CCNA, CISSP, Azure Fundamentals and VCP a plus but not required Familiarity with Azure Virtual Desktop and Citrix digital workspace platform
09/07/2026
Full time
ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI. At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world. The Opportunity ECI has an exciting opportunity for an experienced Systems Specialist to join our London team. In this role, you will play a key role in our technical delivery team by working with a Client Technology Manager (CTM), and Senior Engineers to drive the technology programs, including Cloud implementation and support, desktop engineering escalation and networking for a defined portfolio of clients. Using latest and greatest technologies and solutions, you will support the client's innovation by following a set of standards and best practices in a rapidly evolving technology landscape. This is a hybrid role with a strong preference for candidates to be based in the London area. What you will do Collaborate with, and act as a tier 3 escalation point for Client Technology Management, Service Desk, Engineering and other client support teams Provide accurate, comprehensive notes on work performed to account for time spent with customers Provide advanced support of cloud infrastructures such as Microsoft 365/Azure, Amazon Web Services (AWS) Provide escalation support on common productivity technologies such as Microsoft 365 modern workplace including Intune Implement and manage enterprise mail platform and security systems such as Microsoft Exchange, Google Workspace, Proofpoint Essentials and Mimecast Take ownership of complex technical challenges and provide long term fixes based on root cause analysis Document processes and procedures which explain system functionality or regular tasks to contribute to our internal knowledge base including architecture diagrams, runbooks, and standard operating procedures (SOP) Apply best-practice configurations to client security platforms such as Azure Active Directory Conditional Access, DUO Multifactor Authentication (MFA) services, and zero-trust services such as Cloudflare and iBoss Provide high-level consultation on information security fundamentals, such as good password hygiene practices, multi-factor authentication recommendations and social-engineering defense Perform system maintenance tasks including software and operating system patching, software version upgrades, critical patch applications, and vulnerability remediation Provide support of Active Directory such as Domain Controller upgrades, Group Policy creation, scheduled software deployments, network policy maintenance, and certificate management Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device/Mobile Application Management, Anti-Virus/Anti-Malware Collaborate cross-functionally to ensure successful delivery and participate in after-hours client project implementations, migrations, and upgrades Who you are Bachelor's Degree in an Information Technology related field, or 3+ years comparable experience in a technology administration role Advanced knowledge of Microsoft Operating Systems such as Windows Server and Windows 10/11 Intermediate understanding of networking concepts: Routing, Switching, network security, hardware and software VPN clients Proficient with deployment and troubleshooting of operating systems and applications Android/iOS configuration, troubleshooting and integration with MDM solutions Proficient with Microsoft 365 modern workplace including Intune Advanced knowledge of Microsoft Operating Systems such as Windows Server and Windows 10/11 Experience with cyber-security concepts (Multi-Factor Authentication, Endpoint protection, Web and Mail security platforms) Ability to perform patching and maintenance of systems Experience with backup configuration and data recovery Familiarity with enterprise management tools and tasks (vulnerability management, event management, RMM) Experience using PowerShell to manage Microsoft products Proficient in incident response management during security events and high-priority escalations, as well as disaster recovery and business continuity activations Bonus points if you have Experience with Managed Service Providers (MSP) preferred Financial Services or Life Science industry experience a plus Certifications in cloud services, network management or cyber-security, such as CCNA, CISSP, Azure Fundamentals and VCP a plus but not required Familiarity with Azure Virtual Desktop and Citrix digital workspace platform
ECI is a leading provider of managed services, cybersecurity and business transformation for mid market financial services organizations worldwide. ECI has an exciting opportunity for an experienced Team Lead, Implementation Services to join our team. In this role, you will be responsible for overseeing and supporting multiple implementation projects, ensuring implementations are completed on time, within allocated hours, and meet client expectations. This includes evaluating client technology needs, assisting with the development of configurations and standards that support ECI and client business processes, utilizing automation of standardized solutions, validating and troubleshooting deployments, hardware/software installations and upgrades, new infrastructure build outs, and assisting with the creation of internal documentation and client facing training materials. The successful candidate will work with their Associate Director and internal teams to review and manage solution designs, project scopes, and client proposals. This is a hybrid role with a strong preference for candidates to be based in the London area. What you will do Work on a team with talented engineers such as yourself, who enjoy collaborating to meet project objectives Deploy ECI's Public and Private Cloud base solutions, on premises infrastructure services, and integrate with Microsoft Cloud Ecosystem solutions Independently drive project objectives to closure with minimal to no supervision while providing regular status updates to PMO and Executive team Collaborate with various groups in the organization to implement innovative technologies, upgrade, migrate, and retire outdated infrastructure and solutions Document processes, procedures, lessons learned for integrating into iterative deployment process and automation improvement Provide Tier 3 escalation for engineering team to diagnose and resolve issues in onboarding client's project or production environments, coordinating with internal resources and vendors Engage in self directed continuous improvement and learning of ECI and industry products including Azure/O365/AWS certifications throughout the year Other duties as assigned Who you are You are a leader, motivator, problem solver, and mentor to your engineers and colleagues College diploma or university degree in Computer Science or equivalent field/related experience 10 years in a project engineering or similar role, including 5 years leading teams with a focus on deploying cloud based and on premises infrastructure solutions Advanced knowledge of and experience in deploying and managing Microsoft Windows Server 2016/2019, PowerShell, Azure Active Directory, AD sync, Exchange Online / Hybrid / On premises, SharePoint Online and OneDrive Experienced with deployment and management of remote access solutions; Azure AVD Experienced with MDM technologies, with a focus on Intune MDM/MAM Experienced with building, retiring, and migrating Domain Controllers, DFS/R, DHCP, DNS, GPOs Exceptional written, oral communication, and documentation skills Exceptional people skills, with a focus on rapport building, listening, and questioning Highly self motivated and directed, with exacting attention to detail Outstanding customer service skills and ability to demonstrate client sensitivity
09/07/2026
Full time
ECI is a leading provider of managed services, cybersecurity and business transformation for mid market financial services organizations worldwide. ECI has an exciting opportunity for an experienced Team Lead, Implementation Services to join our team. In this role, you will be responsible for overseeing and supporting multiple implementation projects, ensuring implementations are completed on time, within allocated hours, and meet client expectations. This includes evaluating client technology needs, assisting with the development of configurations and standards that support ECI and client business processes, utilizing automation of standardized solutions, validating and troubleshooting deployments, hardware/software installations and upgrades, new infrastructure build outs, and assisting with the creation of internal documentation and client facing training materials. The successful candidate will work with their Associate Director and internal teams to review and manage solution designs, project scopes, and client proposals. This is a hybrid role with a strong preference for candidates to be based in the London area. What you will do Work on a team with talented engineers such as yourself, who enjoy collaborating to meet project objectives Deploy ECI's Public and Private Cloud base solutions, on premises infrastructure services, and integrate with Microsoft Cloud Ecosystem solutions Independently drive project objectives to closure with minimal to no supervision while providing regular status updates to PMO and Executive team Collaborate with various groups in the organization to implement innovative technologies, upgrade, migrate, and retire outdated infrastructure and solutions Document processes, procedures, lessons learned for integrating into iterative deployment process and automation improvement Provide Tier 3 escalation for engineering team to diagnose and resolve issues in onboarding client's project or production environments, coordinating with internal resources and vendors Engage in self directed continuous improvement and learning of ECI and industry products including Azure/O365/AWS certifications throughout the year Other duties as assigned Who you are You are a leader, motivator, problem solver, and mentor to your engineers and colleagues College diploma or university degree in Computer Science or equivalent field/related experience 10 years in a project engineering or similar role, including 5 years leading teams with a focus on deploying cloud based and on premises infrastructure solutions Advanced knowledge of and experience in deploying and managing Microsoft Windows Server 2016/2019, PowerShell, Azure Active Directory, AD sync, Exchange Online / Hybrid / On premises, SharePoint Online and OneDrive Experienced with deployment and management of remote access solutions; Azure AVD Experienced with MDM technologies, with a focus on Intune MDM/MAM Experienced with building, retiring, and migrating Domain Controllers, DFS/R, DHCP, DNS, GPOs Exceptional written, oral communication, and documentation skills Exceptional people skills, with a focus on rapport building, listening, and questioning Highly self motivated and directed, with exacting attention to detail Outstanding customer service skills and ability to demonstrate client sensitivity
Job Details Role: Infrastructure Architect with IAM experience Location: Harbour Exchange Square, London Mode: Hybrid (2 days to office) Experience: 8 to 15 years Job Type: Fixed term contract and Hybrid Job Purpose The Infrastructure Architect plays a key role in CVS architecture / technology division. The role involves producing designs and overseeing the implementation of solutions encompassing hardware, software, and security to ensure performance, scalability, and reliability; bridging business needs on-premises, cloud, and hybrid environments. This role involves collaborating with cross-functional teams to understand business requirements, providing technical leadership, and ensuring designs meet CVS architectural principles and security standards. The architect should be a strong technologist that is very aware of current developments in the technology spectrum. Key Responsibilities Produce high-quality high-level Design documentation describing technical systems solutions, providing overall design direction and recommendations for resolution of complex technical issues. Analyse existing Design documents, find recommended options in the market, produce presentations to the Architect team with options and reasoning and later proceed with Design documents. Provide technical leadership and direction to the IT engineering, delivery and test teams throughout implementation phases. Support the Enterprise Architects in the development of infrastructure road maps to support the evolution of the technical and digital portfolios from current to future state. Act as liaison between Architecture and Engineering and direct the development of technical standards and platforms, quality, and best practices. Required Skills and Experience Strong technical knowledge including Microsoft technologies, Red Hat Linux, data centre and cloud, enterprise networking: WAN/LAN/WLAN, routing, firewall, ID/IP/IPS, WAN optimization, proxy, VPN services, load balancing, and IT security. Experience designing, documenting, integrating, and managing complex infrastructure solutions across on-premises and cloud environments such as AWS. Knowledge of networking, storage and server hardware configuration and design. Good knowledge of cloud networking (AWS and Azure) components. Ability to communicate solutions to other stakeholders. Ability to assess and recommend third-party tools and systems to complement existing offerings. Stakeholder management. Knowledge of security design. Good knowledge of risk management. Work closely with other architecture disciplines including Enterprise, Infrastructure and Security, as well Engineering and Operations. Provide technical guidance to team members and other stakeholders. Identify and recommend opportunities for efficiency. Stay updated on new features and capabilities and best practices. Ability to deal with ambiguity and manage diversity. Share knowledge within the team and contribute to the organization's learning culture. Education and Certifications Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience). Industry recognized certifications such as TOGAF, CITA, RHCA.
04/07/2026
Full time
Job Details Role: Infrastructure Architect with IAM experience Location: Harbour Exchange Square, London Mode: Hybrid (2 days to office) Experience: 8 to 15 years Job Type: Fixed term contract and Hybrid Job Purpose The Infrastructure Architect plays a key role in CVS architecture / technology division. The role involves producing designs and overseeing the implementation of solutions encompassing hardware, software, and security to ensure performance, scalability, and reliability; bridging business needs on-premises, cloud, and hybrid environments. This role involves collaborating with cross-functional teams to understand business requirements, providing technical leadership, and ensuring designs meet CVS architectural principles and security standards. The architect should be a strong technologist that is very aware of current developments in the technology spectrum. Key Responsibilities Produce high-quality high-level Design documentation describing technical systems solutions, providing overall design direction and recommendations for resolution of complex technical issues. Analyse existing Design documents, find recommended options in the market, produce presentations to the Architect team with options and reasoning and later proceed with Design documents. Provide technical leadership and direction to the IT engineering, delivery and test teams throughout implementation phases. Support the Enterprise Architects in the development of infrastructure road maps to support the evolution of the technical and digital portfolios from current to future state. Act as liaison between Architecture and Engineering and direct the development of technical standards and platforms, quality, and best practices. Required Skills and Experience Strong technical knowledge including Microsoft technologies, Red Hat Linux, data centre and cloud, enterprise networking: WAN/LAN/WLAN, routing, firewall, ID/IP/IPS, WAN optimization, proxy, VPN services, load balancing, and IT security. Experience designing, documenting, integrating, and managing complex infrastructure solutions across on-premises and cloud environments such as AWS. Knowledge of networking, storage and server hardware configuration and design. Good knowledge of cloud networking (AWS and Azure) components. Ability to communicate solutions to other stakeholders. Ability to assess and recommend third-party tools and systems to complement existing offerings. Stakeholder management. Knowledge of security design. Good knowledge of risk management. Work closely with other architecture disciplines including Enterprise, Infrastructure and Security, as well Engineering and Operations. Provide technical guidance to team members and other stakeholders. Identify and recommend opportunities for efficiency. Stay updated on new features and capabilities and best practices. Ability to deal with ambiguity and manage diversity. Share knowledge within the team and contribute to the organization's learning culture. Education and Certifications Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience). Industry recognized certifications such as TOGAF, CITA, RHCA.
Position Details Role: Infrastructure Architect with IAM experience Location: Harbour Exchange Square, London Mode: Hybrid (2 days to office) Experience: 8 to 15 years Job Type: Fixed term contract and Hybrid. Job Purpose The Infrastructure Architect plays a key role in CVS architecture / technology division. The role involves producing designs and overseeing the implementation of solutions encompassing hardware, software, and security to ensure performance, scalability, and reliability; bridging business needs on-premises, cloud, and hybrid environments. This role involves collaborating with cross-functional teams to understand business requirements, providing technical leadership, and ensuring designs meet CVS architectural principles and security standards. The architect should be a strong technologist that is very aware of current developments in the technology spectrum. Key Responsibilities Produce high-quality high-level Design documentation describing technical systems solutions, providing overall design direction and recommendations for resolution of complex technical issues. Analyse existing Design documents, find recommended options in the market, produce presentations to the Architect team with options and reasoning and later proceed with Design documents. Provide technical leadership and direction to the IT engineering, delivery and test teams throughout implementation phases. Support the Enterprise Architects in the development of infrastructure road maps to support the evolution of the technical and digital portfolios from current to future state. Act as liaison between Architecture and Engineering and direct the development of technical standards and platforms, quality, and best practices. Required Skills and Experience Strong technical knowledge including Microsoft technologies, Red Hat Linux, data centre and cloud, enterprise networking: WAN/LAN/WLAN, routing, firewall, ID/IP/IPS, WAN optimization, proxy, VPN services, load balancing, and IT security. Experience designing, documenting, integrating, and managing complex infrastructure solutions across on-premises and cloud environments such as AWS. Knowledge of networking, storage and server hardware configuration and design. Good knowledge of cloud networking (AWS and Azure) components. Ability to communicate solutions to other stakeholders. Ability to assess and recommend third-party tools and systems to complement existing offerings. Stakeholder management. Knowledge of security design. Good knowledge of risk management. Work closely with other architecture disciplines including Enterprise, Infrastructure and Security, as well Engineering and Operations. Provide technical guidance to team members and other stakeholders. Identify and recommend opportunities for efficiency. Stay updated on new features and capabilities and best practices. Ability to deal with ambiguity and manage diversity. Share knowledge within the team and contribute to the organization's learning culture. Education and Certifications Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience). Industry recognized certifications such as TOGAF, CITA, RHCA.
04/07/2026
Full time
Position Details Role: Infrastructure Architect with IAM experience Location: Harbour Exchange Square, London Mode: Hybrid (2 days to office) Experience: 8 to 15 years Job Type: Fixed term contract and Hybrid. Job Purpose The Infrastructure Architect plays a key role in CVS architecture / technology division. The role involves producing designs and overseeing the implementation of solutions encompassing hardware, software, and security to ensure performance, scalability, and reliability; bridging business needs on-premises, cloud, and hybrid environments. This role involves collaborating with cross-functional teams to understand business requirements, providing technical leadership, and ensuring designs meet CVS architectural principles and security standards. The architect should be a strong technologist that is very aware of current developments in the technology spectrum. Key Responsibilities Produce high-quality high-level Design documentation describing technical systems solutions, providing overall design direction and recommendations for resolution of complex technical issues. Analyse existing Design documents, find recommended options in the market, produce presentations to the Architect team with options and reasoning and later proceed with Design documents. Provide technical leadership and direction to the IT engineering, delivery and test teams throughout implementation phases. Support the Enterprise Architects in the development of infrastructure road maps to support the evolution of the technical and digital portfolios from current to future state. Act as liaison between Architecture and Engineering and direct the development of technical standards and platforms, quality, and best practices. Required Skills and Experience Strong technical knowledge including Microsoft technologies, Red Hat Linux, data centre and cloud, enterprise networking: WAN/LAN/WLAN, routing, firewall, ID/IP/IPS, WAN optimization, proxy, VPN services, load balancing, and IT security. Experience designing, documenting, integrating, and managing complex infrastructure solutions across on-premises and cloud environments such as AWS. Knowledge of networking, storage and server hardware configuration and design. Good knowledge of cloud networking (AWS and Azure) components. Ability to communicate solutions to other stakeholders. Ability to assess and recommend third-party tools and systems to complement existing offerings. Stakeholder management. Knowledge of security design. Good knowledge of risk management. Work closely with other architecture disciplines including Enterprise, Infrastructure and Security, as well Engineering and Operations. Provide technical guidance to team members and other stakeholders. Identify and recommend opportunities for efficiency. Stay updated on new features and capabilities and best practices. Ability to deal with ambiguity and manage diversity. Share knowledge within the team and contribute to the organization's learning culture. Education and Certifications Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience). Industry recognized certifications such as TOGAF, CITA, RHCA.
Job Title: Network and IT Engineer Location: London (UK) On site We are seeking a talented and experienced IT and Network Engineer to join our team. The ideal candidate will have a strong background in IT infrastructure, networking, and troubleshooting, along with solid problem solving skills and a commitment to continuous learning. You will be responsible for designing, implementing, and maintaining IT systems and network infrastructure to support our business operations, with a particular focus on ensuring seamless connectivity, security, and performance. Key Responsibilities Designing, implementing, and maintaining the company's IT infrastructure, including networks, servers, and hardware, ensuring system reliability, scalability, and performance. Providing day to day support by diagnosing and resolving hardware, software, and network issues, ensuring minimal downtime and optimal productivity for all users. Ensuring the security of the organization's network and systems by implementing and maintaining firewalls, VPNs, and security protocols, as well as performing regular security assessments and updates. Managing the onboarding process by configuring and provisioning hardware, and ensuring proper user account setup and access control. Ensuring timely compliance of IT and network operations with industry standards and regulations, including ISO27001, CE, CE+, ISO20000, and others. Facilitating knowledge sharing and conducting security awareness training to strengthen cybersecurity practices across the organization. Supporting quarterly IT inventory assessments and representing IT in cross functional projects to align technology with organizational goals. Qualifications/Skills Bachelor's or Master's degree in Computer Science, Information Technology, or a related field (or equivalent experience). Proven experience as an IT and Network Engineer or similar role, with a focus on IT infrastructure and network administration. Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VPNs), firewall management, and IT security practices. Experience with network monitoring solutions (PRTG, SolarWinds, Zabbix) and virtualization technologies (ESXi, KVM, Hyper V). Familiarity with compliance standards (e.g., GDPR, ISO 27001) is a plus. Relevant industry certifications (e.g., CCNA, CompTIA Network+, CompTIA Security+, MCSA) are desirable. Experience with Microsoft 365, including administration and troubleshooting of Exchange Online, SharePoint, Teams, and OneDrive. Proficiency with Azure services, including Azure Active Directory (AAD), Virtual Machines, Networking, and Security management. Experience in cloud solutions like Microsoft Azure, AWS, or Google Cloud. Familiarity with Identity and Access Management (IAM) tools such as Azure Entra ID, Active Directory, and LDAP. Knowledge of endpoint management using tools like Microsoft Intune or SCCM. Ability to apply backup and recovery solutions such as Veeam or Acronis. Excellent analytical, troubleshooting, and communication skills, with the ability to work effectively in a team environment.
04/07/2026
Full time
Job Title: Network and IT Engineer Location: London (UK) On site We are seeking a talented and experienced IT and Network Engineer to join our team. The ideal candidate will have a strong background in IT infrastructure, networking, and troubleshooting, along with solid problem solving skills and a commitment to continuous learning. You will be responsible for designing, implementing, and maintaining IT systems and network infrastructure to support our business operations, with a particular focus on ensuring seamless connectivity, security, and performance. Key Responsibilities Designing, implementing, and maintaining the company's IT infrastructure, including networks, servers, and hardware, ensuring system reliability, scalability, and performance. Providing day to day support by diagnosing and resolving hardware, software, and network issues, ensuring minimal downtime and optimal productivity for all users. Ensuring the security of the organization's network and systems by implementing and maintaining firewalls, VPNs, and security protocols, as well as performing regular security assessments and updates. Managing the onboarding process by configuring and provisioning hardware, and ensuring proper user account setup and access control. Ensuring timely compliance of IT and network operations with industry standards and regulations, including ISO27001, CE, CE+, ISO20000, and others. Facilitating knowledge sharing and conducting security awareness training to strengthen cybersecurity practices across the organization. Supporting quarterly IT inventory assessments and representing IT in cross functional projects to align technology with organizational goals. Qualifications/Skills Bachelor's or Master's degree in Computer Science, Information Technology, or a related field (or equivalent experience). Proven experience as an IT and Network Engineer or similar role, with a focus on IT infrastructure and network administration. Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VPNs), firewall management, and IT security practices. Experience with network monitoring solutions (PRTG, SolarWinds, Zabbix) and virtualization technologies (ESXi, KVM, Hyper V). Familiarity with compliance standards (e.g., GDPR, ISO 27001) is a plus. Relevant industry certifications (e.g., CCNA, CompTIA Network+, CompTIA Security+, MCSA) are desirable. Experience with Microsoft 365, including administration and troubleshooting of Exchange Online, SharePoint, Teams, and OneDrive. Proficiency with Azure services, including Azure Active Directory (AAD), Virtual Machines, Networking, and Security management. Experience in cloud solutions like Microsoft Azure, AWS, or Google Cloud. Familiarity with Identity and Access Management (IAM) tools such as Azure Entra ID, Active Directory, and LDAP. Knowledge of endpoint management using tools like Microsoft Intune or SCCM. Ability to apply backup and recovery solutions such as Veeam or Acronis. Excellent analytical, troubleshooting, and communication skills, with the ability to work effectively in a team environment.
ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI. At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering ouremployees around the world. The Opportunity: ECI has an exciting opportunity for an experienced Team Lead, Implementation Services to join our team. In this role, you will be responsible for overseeing and supporting multiple implementation projects, ensuring implementations are completed on time, within allocated hours, and meet client expectations. This includes evaluating client technology needs, assisting with the development of configurations and standards that support ECI and Client business processes, utilizing automation of standardized solutions, validate and troubleshoot deployments, hardware/software installations and upgrades, new infrastructure build outs, and assisting with the creation of internal documentation and client facing training materials. The successful candidate will work with their Associate Director and internal teams to review and manage solution designs, project scopes, and client proposals. This is a hybrid role with a strong preference for candidates to be based in the London area. What you will do: Work on a team with talented engineers such as yourself, who enjoy collaborating to meet project objectives Deploy ECI's Public and Private Cloud base solutions, on-premises infrastructure services, and integrate with Microsoft Cloud Ecosystem solutions Independently drive project objectives to closure with minimal to no supervision while providing regular status updates to PMO and Executive team. Collaborate with various groups in the organization to implement innovative technologies, upgrade, migrate, and retire outdated Infrastructure and solutions Document processes, procedures, lessons learned for integrating into iterative deployment process and automation improvement Provide Tier 3 escalation for engineering team to diagnose and resolve issues in onboarding client's project or production environments, coordinating with internal resources and vendors Engage in self-directed continuous improvement and learning of ECI and Industry products including Azure/O365/AWS certifications throughout the year. Other duties as assigned. Who you are: You are a Leader, Motivator, Problem Solver, and Mentor to your engineers and colleagues! College diploma or University degree in the field of Computer Science or equivalent field/related experience 10 years in a project engineering or similar role, including 5 years leading teams with a focus on deploying cloud based and on-premises infrastructure solutions. Advanced knowledge of and experience in deploying and managing Microsoft Windows Server 2016/2019, PowerShell, Azure Active Directory, AD sync, Exchange Online / Hybrid / On-premises, SharePoint Online and OneDrive Experienced with deployment and management of remote access solutions; Azure AVD Experienced with MDM technologies, with a focus on Intune MDM/MAM Experienced with building, retiring, and migrating Domain Controllers, DFS/R, DHCP, DNS, GPO's Exceptional written, oral communication, and documentation skills Exceptional people skills, with a focus on rapport-building, listening, and questioning Highly self-motivated and directed, with exacting attention to detail Outstanding customer services skills and ability to demonstrate client sensitivity ECI's culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more! If you believe you'd be a great fit and are ready for your best job ever, we'd like to hear from you! Love Your Job, Share Your Technology Passion, Create Your Future Here!
03/07/2026
Full time
ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI. At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering ouremployees around the world. The Opportunity: ECI has an exciting opportunity for an experienced Team Lead, Implementation Services to join our team. In this role, you will be responsible for overseeing and supporting multiple implementation projects, ensuring implementations are completed on time, within allocated hours, and meet client expectations. This includes evaluating client technology needs, assisting with the development of configurations and standards that support ECI and Client business processes, utilizing automation of standardized solutions, validate and troubleshoot deployments, hardware/software installations and upgrades, new infrastructure build outs, and assisting with the creation of internal documentation and client facing training materials. The successful candidate will work with their Associate Director and internal teams to review and manage solution designs, project scopes, and client proposals. This is a hybrid role with a strong preference for candidates to be based in the London area. What you will do: Work on a team with talented engineers such as yourself, who enjoy collaborating to meet project objectives Deploy ECI's Public and Private Cloud base solutions, on-premises infrastructure services, and integrate with Microsoft Cloud Ecosystem solutions Independently drive project objectives to closure with minimal to no supervision while providing regular status updates to PMO and Executive team. Collaborate with various groups in the organization to implement innovative technologies, upgrade, migrate, and retire outdated Infrastructure and solutions Document processes, procedures, lessons learned for integrating into iterative deployment process and automation improvement Provide Tier 3 escalation for engineering team to diagnose and resolve issues in onboarding client's project or production environments, coordinating with internal resources and vendors Engage in self-directed continuous improvement and learning of ECI and Industry products including Azure/O365/AWS certifications throughout the year. Other duties as assigned. Who you are: You are a Leader, Motivator, Problem Solver, and Mentor to your engineers and colleagues! College diploma or University degree in the field of Computer Science or equivalent field/related experience 10 years in a project engineering or similar role, including 5 years leading teams with a focus on deploying cloud based and on-premises infrastructure solutions. Advanced knowledge of and experience in deploying and managing Microsoft Windows Server 2016/2019, PowerShell, Azure Active Directory, AD sync, Exchange Online / Hybrid / On-premises, SharePoint Online and OneDrive Experienced with deployment and management of remote access solutions; Azure AVD Experienced with MDM technologies, with a focus on Intune MDM/MAM Experienced with building, retiring, and migrating Domain Controllers, DFS/R, DHCP, DNS, GPO's Exceptional written, oral communication, and documentation skills Exceptional people skills, with a focus on rapport-building, listening, and questioning Highly self-motivated and directed, with exacting attention to detail Outstanding customer services skills and ability to demonstrate client sensitivity ECI's culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more! If you believe you'd be a great fit and are ready for your best job ever, we'd like to hear from you! Love Your Job, Share Your Technology Passion, Create Your Future Here!
Job title: IT Support Engineer (Onsite / Site-based) Location: Customer site located in Central London Hours: Monday to Friday, 37.5 hours per week, rotating shifts between 8am and 6pm (usually 9am to 5:30pm) Salary: £35,000 - £40,000 P/A + benefits Focus of the role Customer Service, building on client relations and providing quality technical support. Being the 'Primary Technical Contact' for some clients, providing support to the end users. Working with the Field Services Manager in maintaining clients' IT infrastructure whilst performing regular checks and audits. Also, a point of escalation for Service Desk Engineers. Responsibilities Regular client site visits to support any technical related issues. 3rd Party technical point of contact for raising cases and escalations. Interact with clients daily over the phone and face to face, log tickets on their behalf gathering as much technical information as possible. Support and troubleshoot end user requests and incidents ensuring tickets are escalated within quickly and efficiently to minimize client service impact. Proactively support clients' local and offsite backups. Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security. Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review. Remote access solution implementation and support: VPN, Terminal Services, and Citrix. Responsible for completing and documenting regular client site reviews and operational checks. Communication with customers and Account Manager as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages. Person, Skills & Experience Experience in implementing and supporting solutions in a small to mid-size business environment using the following technologies: Essentials Microsoft Cloud Technologies (O365, Azure, Teams, SharePoint, etc.) Microsoft OS and Applications (Windows 10, 11, Office 365) Microsoft Server (2016, 2019, Exchange) Active Directory Administration Backup, Disaster Recover and Business Continuity Solutions (Azure, Veeam, Zerto). Wireless Access Solutions (Cisco Meraki, Sonicpoints) Nice to Have Mac OS Virtualization (VMWare, Hyper V, Citrix) Cabling infrastructure (patching, rack installations, etc.) Implementing customer specific applications while dealing with 3rd party software companies. Firewalls and network security (preferably SonicWALL, FortiGate or Cisco) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required: Professional IT certifications (such as Mac OS, Microsoft Associate, Expert or Speciality) Good interpersonal skills (such as telephony, communication, active listening and customer-care) Strong diagnosis skills of technical issues. Ability to multi-task and adapt to changes quickly. Service awareness of all organization's key IT services where support is required. Good understanding of support tools, techniques, and how technology is used to provide IT services. Strong typing skills to ensure quick and accurate entry of service request details. Self motivated with the ability to work in a fast moving environment Strong organisational skills Good customer service skills Attention to detail Benefits The opportunity to shape your own future with industry leading training and development, with access to our BCN Academy. Competitive salary with the ability to progress. 23-days holiday allowance, increasing with length of service, plus bank holidays, an extra day off on your birthday and the option to buy more! Company pension scheme. 2 paid leave days per year to volunteer and support your local community - if it matters to you it matters to us. Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more Life assurance Cycle to work scheme, electric vehicle scheme, home and tech scheme, and retail discounts. Balancing work, life, and fitness can be challenging, so we offer a free on site gym at our Manchester and Leeds locations to make it easier to stay active. Long service recognition to celebrate all the milestones Beer (or soft drinks), Pizza at the end of month, dress down every day, social events such as Summer BBQ, Christmas party and lots more!
26/06/2026
Full time
Job title: IT Support Engineer (Onsite / Site-based) Location: Customer site located in Central London Hours: Monday to Friday, 37.5 hours per week, rotating shifts between 8am and 6pm (usually 9am to 5:30pm) Salary: £35,000 - £40,000 P/A + benefits Focus of the role Customer Service, building on client relations and providing quality technical support. Being the 'Primary Technical Contact' for some clients, providing support to the end users. Working with the Field Services Manager in maintaining clients' IT infrastructure whilst performing regular checks and audits. Also, a point of escalation for Service Desk Engineers. Responsibilities Regular client site visits to support any technical related issues. 3rd Party technical point of contact for raising cases and escalations. Interact with clients daily over the phone and face to face, log tickets on their behalf gathering as much technical information as possible. Support and troubleshoot end user requests and incidents ensuring tickets are escalated within quickly and efficiently to minimize client service impact. Proactively support clients' local and offsite backups. Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security. Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review. Remote access solution implementation and support: VPN, Terminal Services, and Citrix. Responsible for completing and documenting regular client site reviews and operational checks. Communication with customers and Account Manager as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages. Person, Skills & Experience Experience in implementing and supporting solutions in a small to mid-size business environment using the following technologies: Essentials Microsoft Cloud Technologies (O365, Azure, Teams, SharePoint, etc.) Microsoft OS and Applications (Windows 10, 11, Office 365) Microsoft Server (2016, 2019, Exchange) Active Directory Administration Backup, Disaster Recover and Business Continuity Solutions (Azure, Veeam, Zerto). Wireless Access Solutions (Cisco Meraki, Sonicpoints) Nice to Have Mac OS Virtualization (VMWare, Hyper V, Citrix) Cabling infrastructure (patching, rack installations, etc.) Implementing customer specific applications while dealing with 3rd party software companies. Firewalls and network security (preferably SonicWALL, FortiGate or Cisco) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required: Professional IT certifications (such as Mac OS, Microsoft Associate, Expert or Speciality) Good interpersonal skills (such as telephony, communication, active listening and customer-care) Strong diagnosis skills of technical issues. Ability to multi-task and adapt to changes quickly. Service awareness of all organization's key IT services where support is required. Good understanding of support tools, techniques, and how technology is used to provide IT services. Strong typing skills to ensure quick and accurate entry of service request details. Self motivated with the ability to work in a fast moving environment Strong organisational skills Good customer service skills Attention to detail Benefits The opportunity to shape your own future with industry leading training and development, with access to our BCN Academy. Competitive salary with the ability to progress. 23-days holiday allowance, increasing with length of service, plus bank holidays, an extra day off on your birthday and the option to buy more! Company pension scheme. 2 paid leave days per year to volunteer and support your local community - if it matters to you it matters to us. Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more Life assurance Cycle to work scheme, electric vehicle scheme, home and tech scheme, and retail discounts. Balancing work, life, and fitness can be challenging, so we offer a free on site gym at our Manchester and Leeds locations to make it easier to stay active. Long service recognition to celebrate all the milestones Beer (or soft drinks), Pizza at the end of month, dress down every day, social events such as Summer BBQ, Christmas party and lots more!