Provisioning Coordinator

Convergence Group has an exciting opportunity for a Provisioning Coordinator to join the team based in Shirley, Solihull. You will be on a full time permanent contract, with a highly competitive salary. Provisioning Coordinator – Job Role Ensure all orders are managed efficiently and pro-actively throughout the order lifecycle. Customer communication and supplier management are two essential skillsets within this position. This role underpins a high performance provisioning team, ensuring we can support the company strategy of being the leading supplier of data network services. Accountabilities as our Provisioning Coordinator: - Responsible for all administration pertaining to procurement and tracking of orders and ensuring all associated hardware required is ordered and allocated accordingly. - Ensuring all relevant fields on internal systems are updated real time and delivery dates are accurately forecasted. - Ensuring that customers are kept informed of progress via telephone communication, email and weekly - reports throughout the provision of service, with any issues highlighted (eg wayleave). - Interacting with other key departments within the company for new project requirements - and keeping Account Managers informed of any pending issues. - Dealing with any potential customer escalations and highlighting any issues to the relevant Account/Project Managers. - Escalate to Suppliers and proactively chase for order progression to ensure key deliverable dates are met. - Ensuring any excess/additional charges are approved by the customer prior to providing agreement to - Suppliers to continue with work. - Monitoring and running key departmental reports to maintain regular updates and chasing of key activities. - Ensuring internal tasks to other departments are raised within SLA. - Highlight any pricing queries back to the Project/Account manager. - Advising Network Operations Centre of engineer installation requirements. - Ensuring Suppliers portals are fully utilised for the purpose of ordering and obtaining order updates. - Adhoc administration duties as and when requested by line manager. Our ideal Provisioning Coordinator: - Previous experience in provisioning is essential - Experience within the telecoms industry would be advantageous - Good attention to detail - Customer facing with great customer services skills - Problem ownership – seeing through to resolution - Ability to prioritise workload - Good communications/interpersonal skills - Ability to work un-supervised, practical and organised with excellent time management skills - Always seeking best practice and improvement. - Team player If you feel you are the right candidate for the role as our Provisioning Coordinator then please click ‘apply’ now! We’d love to hear from you