19 jobs found

Senior Android Engineer - Mobile Professional Location London Business Area Engineering and CTO Description & Requirements Our Mobile Professional group builds the mobile app that provides financial professionals with an indispensable utility they can use while away from their desks to stay connected, solve problems, and get caught up on things they have missed. Our customers can access up-to-date market news, explore in-depth market analysis, receive instant notifications on critical market moving events, and stay connected to the Bloomberg community while on the move. Our Mobile teams develop, design and define the mobile experience for tens of thousands of users daily. Engineers specialising in mobile UI, client software, backend infrastructure and services work closely together to take advantage of the latest mobile technologies and techniques - all aimed at building the definitive mobile experience for the financial markets. We are looking for an experienced Android software engineer to join our growing group of mobile engineers. With new projects on the horizon and opportunities for both technical specialists and those interested in leadership, you'll have ample opportunity to make an impact. We'll trust you to: Become part of an established team containing a diverse mix of engineers, alongside dedicated representatives from UX, QA and Product Build high quality native Android applications using Kotlin and Jetpack Compose Work across a highly diverse technology stack spanning Android, backend infrastructure and shared cross platform components Collaborate closely with other technology teams to align technical direction and solve shared engineering challenges Partner with Product and UX teams to deliver intuitive mobile experiences for complex workflows Help foster a culture of sustained, high quality delivery through collaboration, testing and continuous improvement Take ownership of challenging engineering problems related to scale, reliability and real time systems You'll need to have: Strong experience developing native Android applications using Kotlin Experience building modern Android architectures and UI systems Strong understanding of software engineering fundamentals including concurrency, algorithms and data structures Experience designing maintainable, modular and testable software Strong communication and collaboration skills A pragmatic and thoughtful approach to solving complex engineering problems A degree in Computer Science, Engineering, Mathematics or similar field of study, or equivalent experience We'd love to see: Expertise in writing modular and highly testable code Experience partnering with a diverse set of colleagues across engineering, UX and Product A passion for learning new things and exploring new technologies A passion for teaching other people what you know and mentoring less experienced team members What's in it for you: Opportunity to work on products used daily by financial professionals around the world Exposure to the full stack - from backend system design through to polished mobile UI Challenging technical problems involving scale, concurrency and real time communication Ability to influence architecture, engineering practices and platform direction Close collaboration with UX and Product teams to shape how complex workflows are delivered on mobile A team culture focused on learning, collaboration and continuous improvement If this sounds like you, we'd love to hear from you. Learn more about engineering at Bloomberg: If indicated, please note that years of experience are a guide; we will consider applications from all candidates who can demonstrate the skills necessary for the role. Discover what makes Bloomberg unique - watch our for an inside look at our culture, values, and the people behind our success. Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law. Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email

Senior Android Engineer - Mobile Professional Location London Business Area Engineering and CTO Description & Requirements Our Mobile Professional group builds the mobile app that provides financial professionals with an indispensable utility they can use while away from their desks to stay connected, solve problems, and get caught up on things they have missed. Our customers can access up-to-date market news, explore in-depth market analysis, receive instant notifications on critical market moving events, and stay connected to the Bloomberg community while on the move. Our Mobile teams develop, design and define the mobile experience for tens of thousands of users daily. Engineers specialising in mobile UI, client software, backend infrastructure and services work closely together to take advantage of the latest mobile technologies and techniques - all aimed at building the definitive mobile experience for the financial markets. We are looking for an experienced Android software engineer to join our growing group of mobile engineers. With new projects on the horizon and opportunities for both technical specialists and those interested in leadership, you'll have ample opportunity to make an impact. We'll trust you to: Become part of an established team containing a diverse mix of engineers, alongside dedicated representatives from UX, QA and Product Build high quality native Android applications using Kotlin and Jetpack Compose Work across a highly diverse technology stack spanning Android, backend infrastructure and shared cross platform components Collaborate closely with other technology teams to align technical direction and solve shared engineering challenges Partner with Product and UX teams to deliver intuitive mobile experiences for complex workflows Help foster a culture of sustained, high quality delivery through collaboration, testing and continuous improvement Take ownership of challenging engineering problems related to scale, reliability and real time systems You'll need to have: Strong experience developing native Android applications using Kotlin Experience building modern Android architectures and UI systems Strong understanding of software engineering fundamentals including concurrency, algorithms and data structures Experience designing maintainable, modular and testable software Strong communication and collaboration skills A pragmatic and thoughtful approach to solving complex engineering problems A degree in Computer Science, Engineering, Mathematics or similar field of study, or equivalent experience We'd love to see: Expertise in writing modular and highly testable code Experience partnering with a diverse set of colleagues across engineering, UX and Product A passion for learning new things and exploring new technologies A passion for teaching other people what you know and mentoring less experienced team members What's in it for you: Opportunity to work on products used daily by financial professionals around the world Exposure to the full stack - from backend system design through to polished mobile UI Challenging technical problems involving scale, concurrency and real time communication Ability to influence architecture, engineering practices and platform direction Close collaboration with UX and Product teams to shape how complex workflows are delivered on mobile A team culture focused on learning, collaboration and continuous improvement If this sounds like you, we'd love to hear from you. Learn more about engineering at Bloomberg: If indicated, please note that years of experience are a guide; we will consider applications from all candidates who can demonstrate the skills necessary for the role. Discover what makes Bloomberg unique - watch our for an inside look at our culture, values, and the people behind our success. Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law. Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email

Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout. We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default. We are seeking a highly consultative Staff Solutions Architect to support our most important customers. This role is a critical technical position, spanning both product development and pre and post sales customer motions. You will act as a trusted technical lead and thought leader, partnering closely with Account Executives, Post Sales, and Product teams to drive measurable business and technical value through High priority customer technical leadership Docker field technical leadership This role reports to the Director of Solutions Architecture and operates at the intersection of technical depth, business acumen, and thought leadership. Responsibilities High priority customer technical leadership Work with Docker's most important customers and cross functional Docker teams to accelerate the customer's container and AI journeys, focusing on developer workflows Engage with customer teams and cross functional Docker teams to gather customer's technical/business goals and challenges related to their container and AI journey. Create and manage engagement plans that span existing products and new Docker offerings to achieve critical business goals. Oversee "design partner" rapid prototyping engagements with Docker engineering and customer teams to validate customer-product fit for new use cases Work with Docker teams to create/manage/deliver custom demos and content aligned to customer use cases. Deliver high-impact enablement and best practices content to customer audiences from developer to C level. Ability to travel up to 50% internationally as a senior representative of Docker to prospective clients, customers, and technical alliance partners. Docker field technical leadership (regional/area of responsibility) Be a thought leader for a particular area of responsibility both internal and external to Docker, working with fellow Dockhands to create/manage/deliver content Gather field feedback from customer teams and Docker pre and post sales teams Coordinate with Field CTO and other Solutions Architects to prioritize/contextualize/correlate field requests into a cohesive set of prioritized requests to the product/engineering teams. Work directly with Docker product/engineering teams on workflows and feature alignment to customer use cases prioritized by revenue impact. Be customer zero for new functionality produced by Docker product/engineering teams Give input on internal technical enablement and customer enablement needs, and review enablement content Assist the sales enablement team with internal technical enablement for new products and services. Qualifications Proven experience as a Sales Engineer, Solutions Engineer, or Solution Architect in complex enterprise environments. Excellent communication, influence, and stakeholder management skills. Experience in managing customer relationships at the technical and business level. Experience presenting solutions and demonstrations to small and large audiences, virtually and in person. Experience interfacing with internal product/software teams, including technical support, product, and engineering, to enhance documentation, enablement, and product features to improve customer experience and enablement. Experience developing application code, and a clear understanding of the challenges developers experience on a daily basis. Ability to solve technical problems and translate customer experience to actionable feedback for engineering. Experience developing collateral to assist customers with best-practice adoption. Solid understanding of cloud platforms (AWS, Azure, GCP), containers, DevOps, and modern application architectures. Experience with Docker, container ecosystems, or adjacent technologies strongly preferred. Development, Agentic AI dev, Software Development Lifecycle and/or Software Supply Chain Security experience strongly preferred. Must be fluent in English Willingness to travel up to 50% internationally as a senior representative of Docker to prospective clients, customers, and technical alliance partners. What to expect First 30 days You will be welcomed with a first-in-class onboarding experience that includes equipment setup, a sweet swag package, and a collaborative training program You will learn how to navigate through award-winning sales tools such as; Salesforce, Outreach, Sigma, and Opine. Actively engage with senior stakeholders, and manage relationships with clients You will work closely with your peers and shadow customer meetings to develop strategies to advocate for our customers. At the end of your first month, you will have a proficient grasp of the tools and activities necessary to be successful in your role. First 60 days You will be laser-focused on supporting the sales and customer success teams during your second month. You will have connected with all of your team members. You will gain in-depth knowledge of Docker's products and how they impact our customers. You will have an advanced understanding of tools, activities, and best practices to be successful in your role. First 90 days In month three, you will be confident in your craft and ready to immerse yourself in our customer's business needs fully. You will continue efforts to improve messaging, processes, and activities. Educate our clients about our product roadmap and undertake product training for users You will be ready to operate independently at full speed. Docker does not offer visa sponsorship for this role. Perks Freedom & flexibility; fit your work around your life Designated quarterly Whaleness Days plus end of year Whaleness break Home office setup; we want you comfortable while you work 16 weeks of paid Parental leave (after 6 months of employment) Technology stipend equivalent to $100 USD net/month PTO plan that encourages you to take time to do the things you enjoy Training stipend for conferences, courses and classes Equity; we are a growing start-up and want all employees to have a share in the success of the company Docker Swag Medical benefits, retirement and holidays vary by country Remote-first culture, with offices in Seattle and Paris Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be.

Senior AI Solutions ArchitectApplylocations: Gillingham - United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R ABOUT US PHINIA: Advancing sustainability today, powering a cleaner tomorrow. PHINIA is an independent, market-leading, premium solutions and components provider with over 100 years of manufacturing expertise and industry relationships, with a strong brand portfolio that includes DELPHI, DELCO REMY and HARTRIDGETM. With over 12,500 employees across 43 locations in 20 countries, PHINIA is headquartered in Auburn Hills, Michigan, USA. At PHINIA, we Provide fuel systems, electrical systems, and aftermarket products and solutions of the highest quality - developed and manufactured responsibly - that are designed to enhance efficiency and reduce the environmental impact of vehicles, industrial machinery, and other applications. In doing so, we contribute to a cleaner tomorrow, treat our people and surrounding communities with respect, and hold ourselves accountable to robust ethical standards. Our Culture PHINIA promotes and cultivates an inclusive culture and diverse perspectives, strives to maintain its reputation for excellence, thrives on the power of collaboration, and fosters the development of our talented employees. We believe in making a positive impact through our business and actions, and we take our collective responsibility seriously. Career Opportunities We believe in building a brighter tomorrow for our employees as well as our customers and encourage you to learn about our long history, strong culture, new technologies, and future vision. We offer a strong local presence and interesting global opportunities. Join us on this shared journey toward a brighter tomorrow. JOB PURPOSE Senior candidates would be expected to provide technical leadership of a component or subsystem within an internally developed AI platform, driving quality and best practices while mentoring junior team members. You will be expected to demonstrate technical authority for specific domains such as backend services, system integration, or frontend experience. Junior candidates should also consider themselves for this role as a function of their demonstrable expertise, rather than professional tenure or experience. KEY RESPONSIBILITIES Technical Leadership: Own technical direction for assigned components; make design decisions within scope Architecture: Design full feature and component-level architectures; contribute to system-wide architectural discussions Complex Development: Lead development of complex features spanning an internally developed AI IDE consisting of frontend, backend and related databases Integration Ownership: Lead AI IDE as well as specific engineering systems (e.g., calibration tools, dyno data systems) integration efforts Quality: Lead comprehensive testing strategies development implementation; test strategy library maintenance and actively contribute to code reviews Mentoring: Coach and develop Junior Engineers and Engineers; conduct thorough code reviews DevOps: Design and implement CI/CD pipelines; establish deployment best practices Technical Support: Handle L3 escalations; contribute to root cause analysis What we're looking for Skills LLM integration and prompt engineering experience Enterprise system integration (APIs, ETL, middleware) Windows deployment and/or Containerisation and orchestration (Docker, Kubernetes) Electron desktop application development and Blue-Green deployment Automotive engineering domain knowledge (ECU, calibration, test systems) AI Chat Interface architecture and extension development Tenacity to work through challenging problems independently Willingness to seek council and support with challenging problems Ability to keep an open mind Education & Experience Bachelor's degree in Computer Science, Software Engineering, or related Engineering discipline (Master's desirable) 4 to 5 years professional software development experience (Full Stack Desirable) Strong proficiency in Python and/or TypeScript/JavaScript and/or Svelte and/or Electron Strong proficiency in modern and AI databases, REST APIs, and version control (Git) Demonstrable experience with system design and architecture CI/CD pipeline design and implementation experience Track record of mentoring and developing others (desirable) Strong problem-solving aptitude, eagerness to learn and strong inquisitive nature Critical thinker with a 'can do!' mindset AI Augmentation Expectation This role fundamentally operates with AI augmentation. The engineer will leverage AI assistants as a force multiplier for and chart new territory in coding, debugging, research, and documentation, enabling delivery scope typically requiring a larger team and more highly skilled engineers. WHAT WE OFFER We provide compensation and benefits programs intended to attract, motivate, reward, and retain an incredibly talented, globally diverse workforce at all levels within our organization. Our compensation programs are informed by market data and business needs, and we are committed to providing equitable and competitive compensation. We are committed to providing our team with quality and competitive benefit programs, including health and well-being resources, family-centric policies, and an agile workplace program, where not precluded by collective bargaining agreements or national statutory plans. Plans are benchmarked for competitiveness and value. We provide formal development opportunities at all levels and stages of employee careers. These opportunities are delivered in a variety of formats to make our portfolio of solutions agile, sustainable, and scalable to support our employees in developing the skills needed to succeed. WHAT WE BELIEVE Product Leadership - Innovation that brings value to our customers Humility - Seeking out diverse perspectives and working collaboratively Inclusivity - Recognizing our differences makes us stronger; we are bold and intentional Net-Zero - Committed to energy efficiency, waste reduction and beneficial reuse Integrity - Taking responsibility for our decisions and doing what is right Accountability - Taking ownership of our actions and driving results SAFETY You will consistently hear us say Safety First! We are committed to continually improving our strong safety performance supporting the health and wellness of our employees!We also believe employee health and safety is everyone's responsibility. We encourage safety learning and collaboration to help employees understand and follow applicable safety policies, standards, and procedures and identify opportunities to minimize or eliminate risk. Work is expected to be conducted in a manner that stresses the importance of preventing incidents and illnesses, including attending all required safety meetings and trainings. It is expected that all incidents, near misses, and unsafe conditions are immediately reported to the direct manager, Human Resources, or Safety Representative. EQUAL EMPLOYMENT OPPORTUNITY PHINIA is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status. VISA SPONSORSHIP PHINIA does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work on a full-time basis, in the country where the position is currently based. NO UNAUTHORIZED REFERRALS FROM RECRUITERS & VENDORS Please note that PHINIA does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to PHINIA will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received. GLOBAL TERMS OF USE AND PRIVACY STATEMENT Carefully read the PHINIA Privacy Policy before using this website. Your ability to access and use this website and apply for a job at PHINIA are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking here, select the geographical area where you are applying for employment, and review.Before submitting your application you will be asked to confirm your agreement with the terms. Career Scam Disclaimer: PHINIA makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by PHINIA. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact PHINIA through PHINIA's website to verify the authenticity of any employment opportunities. Advancing sustainability today, powering a cleaner tomorrow. Join us on this shared journey to a brighter tomorrow. For more information about PHINIA, please visit .

Are you ready to revolutionise the world with TEKEVER? At TEKEVER, we lead innovation in Europe as the European leader in unmanned technology, where cutting edge advancements meet unparalleled innovation. Digital Defence Security Space We operate across four strategic areas, combining artificial intelligence, systems engineering, data science, and aerospace technology to tackle global challenges - from protecting people and critical infrastructure to exploring space. We offer a unique surveillance as a service solution that delivers real time intelligence, enhancing maritime safety and saving lives. Our products and services support strategic and operational decisions in the most demanding environments - whether at sea, on land, in space, or in cyberspace. Become part of a dynamic, multidisciplinary, and mission driven team that is transforming maritime surveillance and redefining global safety standards. At TEKEVER, our mission is to provide limitless support through mission oriented game changers, delivering the right information at the right time to empower critical decision making. If you're passionate about technology and eager to shape the future - TEKEVER is the place for you. About Tekever Tekever is the European leader in AI driven Unmanned Aerial Systems (UAS), delivering autonomous platforms - including the AR3, AR3 EVO and AR5 - to defence, security and government customers across the UK, Europe and allied nations. Our systems have logged over 10,000 operational flight hours in Ukraine and form the aerial platform for the Royal Air Force's StormShroud programme. Through our five year, £400m OVERMATCH investment programme, Tekever is building the UK's largest drone production capability - including a new 254,000 sq ft facility in Swindon - and creating more than 1,000 highly skilled British jobs. We are a vertically integrated business spanning aerospace structures, propulsion, optical and RF payloads, avionics, communications, software and AI. The Role The Integration Manager is a build it from scratch role. You will stand up the integration and test cell at our new Swindon facility - designing the layout, specifying the equipment, defining the processes, recruiting the team, and bringing the cell from empty floor space to serial delivery of flight ready AR3, AR3 EVO and AR5 platforms. Integration is where the factory comes together. The airframe, electronics, propulsion, payloads and comms hardware all converge in your cell. You will own the system level build, the functional and acceptance test, the calibration and alignment of payloads, and the configuration record that goes to the customer. You will be the last set of hands and eyes on every aircraft that leaves the Swindon site. In parallel, you will work hand in glove with Manufacturing Engineering, Product Engineering and the Tekever Portugal manufacturing organisation to industrialise the AR3, AR3 EVO and AR5 platforms in the UK - turning today's prototype stage and low rate production integration into robust, repeatable, high yield builds at the volumes the OVERMATCH programme demands. This is a hands on leadership role. You will spend your time on the shop floor as much as at a desk - building a team from the ground up, coaching technicians and team leaders, removing blockers, driving yield, and working shoulder to shoulder with Engineering, Quality, Supply Chain and the customer. Key Responsibilities Cell setup and build Lead the design, build and commissioning of the integration and test cell at the Swindon site - layout, flow, workstations, test bays, payload alignment areas, ESD protected zones, storage and material presentation. Specify, source and commission the equipment, tooling, fixtures, test rigs and ground support equipment needed to deliver the build at target volumes; partner with Manufacturing Engineering, Facilities and Supply Chain on capex selection and installation. Capex spend is approved by the Director of Industrial Operations. Define and document the operating processes, standard work, work instructions, test procedures and quality plans for the cell. Plan the production ramp from first article through low rate to serial production, in line with the OVERMATCH programme milestones. Team build and leadership Recruit, build and lead the integration and test team from the ground up - integration technicians, test engineers, team leaders and support staff - scaling in line with the production ramp. Define the team structure, role profiles, shift pattern and skills matrix; identify training needs and run the training plan with HR and Manufacturing Engineering. Onboard new team members effectively in a brand new environment; set clear performance expectations and manage performance. Build a culture of safety, ownership, craftsmanship and continuous improvement on the floor from day one. Product development and industrialisation Work closely with Manufacturing Engineering and Product Engineering to industrialise the AR3, AR3 EVO and AR5 platforms in the UK - bringing system integration and acceptance test from prototype and low rate production into volume manufacture. Partner with the Tekever Portugal manufacturing organisation to transfer proven AR3 and AR5 integration, test, calibration and acceptance processes into the Swindon cell; build the working relationships needed to keep that bridge live as both sites evolve. Lead the production readiness assessment for each new build or variant: tooling, fixtures, test equipment, work instructions, training and capacity. Provide structured production feedback into design - Design for Manufacture, Design for Test, Design for Assembly - to drive out cost, complexity and yield risk. Support engineering changes, retrofits and configuration management through the life of each platform. Integration, test and acceptance delivery Once the cell is operational, own the daily, weekly and monthly output of flight ready platforms against the production plan; deliver to schedule, to quality and to cost. Own end to end system integration: mechanical mating of airframe, electronics, propulsion and payloads; harness routing and termination; bonding and grounding; torque controlled assembly. Own functional, environmental and acceptance test execution; ensure test results, calibration data and as built records are captured accurately against every airframe's configuration baseline. Host customer representatives on site for Factory Acceptance Tests and final aircraft acceptance; represent Tekever credibly with UK MoD, Home Office and allied customer teams. Run a structured shift / day start routine with clear KPIs: safety, quality, delivery, cost, people. Identify, escalate and resolve constraints in real time; work with Manufacturing Engineering, Supply Chain and the upstream cells (electronics, structures) to keep aircraft flowing through final integration. Quality, configuration and process control Ensure all integration and test activity is delivered within the AS9100 quality system and against applicable customer specifications. Own torque control, bonding/grounding control, ESD control, calibration control, process control plans, work instructions and standard work for the area; ensure they are followed and kept current. Own the integrity of the as built record and configuration baseline for every aircraft leaving the cell. Partner with Quality on root cause analysis, corrective and preventive action, first article inspection and non conformance management. Drive measurable improvements in first pass yield, test re run rate, rework and defect rates. Continuous improvement Own and drive the lean operating system in the integration and test area: 5S, standard work, visual management, Kaizen, problem solving routines. Lead structured improvement projects that deliver measurable gains in safety, quality, throughput, lead time and cost. Champion data driven decision making using shop floor data, MES outputs, test data and quality data. Health, safety and compliance Hold ultimate accountability for the safety of every person working in the integration and test area. Ensure full compliance with UK health and safety legislation, COSHH, ESD control, battery handling, lifting operations and Tekever site procedures. Ensure full compliance with the security and export control requirements applicable to defence systems integration, including any customer or programme specific handling instructions when customer representatives are on site. What You'll Bring Essential Significant experience leading system integration and test teams in a regulated, engineered product environment - aerospace, defence, automotive, complex electronics or similar. Demonstrable track record of standing up a new integration or final assembly cell, line or facility - not just running an established one. This includes layout, equipment selection, process definition and ramp to volume. Hands on experience of industrialising new products into volume production in close partnership with Engineering, including DFM / DFT / DFA feedback loops. Strong working knowledge of mechanical and electrical integration, harness routing and termination, torque controlled assembly . click apply for full job details

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture. Our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebratingour wins - big and small. Supported by operating principles of being strategy-led, values-based and disciplined in execution, you'll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let's build what's next - together! We seek an IT Customer Experience Support Analyst to be onsite Monday through Friday in our Manchester office. An experienced IT Services Technician with strong knowledge and experience in world-class IT service delivery will bring a positive, can-do attitude, a solid work ethic, and a desire to learn. You thrive on meeting deadlines! Candidates must have experience working in modern technology organizations capable of meeting the demanding needs of high-caliber engineers, field sales, customer success, and finance people. Our IT Team delivers the complete life cycle of IT services for the staff at Anaplan, from onboarding and setup, to upgrade, installation, troubleshooting, repair and replacement of hardware and software solutions, asset recovery, and protection. This team also has architectural responsibilities in the areas of end-user computer infrastructure, printing, and conference room technologies, supporting AV, teleconferencing, All-Hands, and departmental events. Our team members operate in the sweet spot of focus on an empathetic, superior customer support experience, comfortable with communicating well and setting expectations while being an all-round Ace problem solver with excellent IT technical skills. Your Impact Explain system issues to business or non-technical personnel Support end-user laptops, tablets, and mobile devices (Mac, Windows, Linux) Strong MacOS, Office 365 / SharePoint, and Exchange Online experience ServiceNow Service Management or other ticketing system knowledge Installation and administration of software systems and ability to provide analysis and recommendations to both technical and business units Surveying and analyzing systems and/or software tools and providing recommendations as requested by technical and/or business units to improve performance and efficiency, monitoring and data collection Strong organizational, problem-solving, and analytical skills with an acute attention to detail High standards of technical competency and quality of work Your Qualifications Bachelor's Degree in Computer Science, Computer Information Systems, or a similar degree or equivalent work experience Problem-solving whiz in Mac and Windows hardware Experience supporting Microsoft Office 365 suite of products (Outlook, Excel, Word, PowerPoint, etc.) on BOTH Mac and Windows Microsoft SCCM and InTune for Windows software/hardware admin Understanding of JAMF for macOS Understanding of Windows Server OS and ability to troubleshoot and correct problems Experience with VMware Troubleshooting skills with wireless and wired networks, firewall, and telecommunication devices Exceptional verbal and written communication skills Ability to quickly learn new skills and technologies Experience and familiarity with monitoring/alerting tools (i.e. PRTG, WhatsUp Gold, Logic Monitor, etc.) Enterprise AV/Endpoint Detection solutions (e.g. Bitdefender, Abnormal Security, Proofpoint, CrowdStrike, etc.) Exposure to Palo Alto Network, Cisco routers and switches, and firewalls Experience working as part of a hybrid onshore/offshore workforce Experience with US, EMEA, APAC ISPs Meraki/Aruba (legacy) APs Confluence/Jira/Jira Align Jira ITSM/ServiceNow ITOM/ITSM Access Management - Okta/Active Directory/RedHat LDAP Slack/Slack Grid/Atlas Desktop-as-a-Service (DaaS): Azure Virtual Desktop (Win) / MacStadium (Mac) Audio-Visual (Neat, WebEx, Zoom) Executive presentations (Powerpoint, Lucidchart, Lucidspark) Our Commitment to Diversity, Equity, Inclusionand Belonging (DEIB) We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren't just words on paper - this is what drives our innovation, it's how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. Fraud Recruitment Disclaimer It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals. Anaplan does not: Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person. Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication. All emails from Anaplan would come from email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to before taking any further action in relation to the correspondence.

Overview About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Job Title Service Delivery Manager (SDM) - Restaurants Location East Finchley, England (Customer Site - Full-Time Onsite) Reporting Reports To: Executive Services Senior Manager (ESSM) Position Summary The Service Delivery Manager (SDM) serves as the primary onsite operational representative for a strategic restaurant customer, ensuring the successful delivery of services, achievement of contractual commitments, and continuous improvement of the overall customer experience. The SDM is a highly visible customer-facing leader who builds trusted relationships with customer stakeholders, coordinates cross-functional teams, and drives service excellence across all aspects of the account. Working closely with the ESSM, the SDM acts as the voice of the customer within the organization while providing operational leadership and proactive account management. The role combines customer engagement, service delivery oversight, operational analysis, incident management, and continuous improvement to ensure business outcomes are achieved. Based full-time at the customer's East Finchley office, the SDM serves as a dedicated partner to the customer, providing day-to-day leadership and coordination across support, engineering, suppliers, and service management teams. The SDM is expected to identify opportunities to improve performance, reduce operational risk, and support contract growth and retention initiatives. Key Responsibilities Customer Relationship Management: Serve as the primary onsite point of contact for all service delivery matters. Develop and maintain strong relationships with customer stakeholders at operational and management levels. Build trust through proactive communication, transparency, and consistent execution. Act as the voice of the customer, ensuring business requirements and expectations are understood across internal teams. Support the ESSM in strategic account planning, service reviews, customer retention, and growth activities. Facilitate regular customer meetings, documenting actions, decisions, risks, and follow-up activities. Service Delivery & Operations: Own day-to-day service delivery performance for the assigned customer account. Ensure contractual obligations, service commitments, SLAs, and key performance indicators are achieved. Monitor incidents, service requests, changes, and problem management activities to ensure timely resolution. Coordinate cross-functional teams including Service Desk, Incident Management, Engineering, Field Services, Supplier Management, and Customer Success teams. Provide operational leadership during service disruptions, major incidents, and escalations. Drive accountability across support organizations to ensure customer-impacting issues are resolved effectively. Identify operational risks and implement mitigation plans before business impact occurs. Performance Management & Reporting: Review operational data, trends, and service metrics to assess overall account health. Deliver weekly, monthly, and quarterly service reviews with meaningful business insights. Analyze service performance, highlighting opportunities for improvement and risk reduction. Translate complex operational data into clear customer-facing communications and recommendations. Maintain accurate reporting related to service levels, incident performance, customer experience, and operational effectiveness. Support executive reporting requirements for both customer and internal leadership teams. Continuous Improvement & Service Excellence: Identify recurring issues and drive root-cause analysis activities. Lead service improvement initiatives focused on stability, efficiency, customer satisfaction, and operational performance. Collaborate with technical and operational teams to implement process improvements and best practices. Promote a culture of continuous improvement through data-driven decision making. Support operational transformation projects and service modernization initiatives. Recommend improvements to services, processes, tools, and reporting capabilities. Strategic Account Support: Partner with the ESSM to support contract retention, customer satisfaction, and account growth objectives. Identify opportunities for additional services, operational improvements, and value-added solutions. Support business reviews, proposals, and strategic planning initiatives. Collaborate with Sales, Solution Consultants, and Service Leadership teams when opportunities are identified. Provide customer insight and operational context to support commercial decision-making. Governance & Compliance: Ensure adherence to contractual commitments and governance processes. Participate in customer audits, compliance reviews, and operational assessments as required. Maintain service documentation, action logs, risk registers, and operational records. Ensure alignment with organizational policies, security requirements, and customer standards. Required Experience & Qualifications Bachelor's degree in Information Technology, Computer Science, Business Management, or a related discipline. 7-10 years of experience in Service Delivery, Customer Success, Account Management, Operations Management, or a related customer-facing technology services role. Proven experience managing strategic customer relationships within a technology services environment. Experience working with enterprise customers in the Quick Service Restaurant (QSR) industry. Demonstrated success managing service performance against contractual SLAs and KPIs. Experience leading customer escalations and driving issue resolution across multiple teams. Strong understanding of IT Service Management (ITSM) principles and operational processes. Experience delivering executive-level presentations and service reviews. Technical & Professional Skills Service Delivery Expertise: Strong understanding of Incident, Problem, Change, Request, and Service Level Management processes. Knowledge of customer support operations and managed services environments. Familiarity with supplier and third-party service management. Analytical & Operational Skills: Strong analytical and problem-solving capabilities. Ability to identify trends, risks, and improvement opportunities from operational data. Experience using reporting tools and dashboards to drive business decisions. Understanding of operational KPIs, SLAs, customer satisfaction, and service performance metrics. Customer & Relationship Management: Exceptional stakeholder management skills. Strong negotiation and conflict-resolution abilities. Ability to influence outcomes without direct authority. Proven ability to establish credibility with both customer and internal leadership teams. Communication & Collaboration: Excellent verbal, written, and presentation skills. Ability to communicate effectively with technical teams, operational leaders, and customer executives. Strong facilitation and meeting leadership capabilities. Ability to work collaboratively across global and cross-functional teams. Technology Skills: Proficiency in Microsoft 365 Suite. Experience with ServiceNow or similar ITSM platforms. Experience with reporting and visualization tools such as Power BI. Strong working knowledge of service management and operational reporting tools. Success Profile A trusted advisor who builds strong customer relationships through credibility and execution. A proactive problem solver who identifies risks before they become issues. A collaborative leader who brings together teams to deliver results. A confident communicator who can engage equally with frontline teams and senior executives. A strategic thinker who balances operational excellence with long-term customer success. A service delivery professional who thrives in fast-paced, customer-focused environments. Key Measures of Success Achievement of contractual SLAs and KPIs. Customer satisfaction and relationship health. Successful management of incidents, escalations, and service risks. Delivery of service improvement initiatives. Accuracy and quality of operational reporting. Retention and growth of the customer relationship. Positive stakeholder feedback from customer and internal leadership. EEO Statement Integrated into our shared values is NCR Voyix's commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. . click apply for full job details

At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work. Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade - wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We're looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication. We are seeking a 3rd Line Support Engineer to join our dynamic team and provide exceptional technical support to a global client base. This role offers the opportunity to transition from traditional IT solutions to advanced cloud and security technologies. The successful candidate will have an excellent base of experience and knowledge with traditional Microsoft technologies such as Windows Server, Active Directory, Group Policy and Microsoft 365 and experience managing Azure resources. The successful candidate will then work with the latest Microsoft services, developing expertise in areas such as: Microsoft Sentinel Privileged Identity Management This position involves operating in a fast-paced MSP environment to ensure the availability, performance, and security of customers' cloud workloads. Key Responsibilities Provide high-quality support for incidents and service requests raised through our Service Desk, working with technologies such as Active Directory, Entra DS, Group Policy, InTune, Exchange Online, Windows Server, and Remote Desktop Services/Azure Virtual Desktop. Respond to monitoring alerts for Microsoft Azure IaaS/PaaS/SaaS services, network connectivity, and Microsoft 365 services to proactively address potential issues. Investigate and resolve security alerts for Microsoft 365 users and Azure workloads, addressing concerns like user account security, suspicious activity, antivirus alerts, and Endpoint Detection and Response (EDR) notifications. Review, install, and test security and application updates, leveraging automation to maintain and improve customer environments. Ensure the operational integrity, performance, and security of customer cloud-based services through proactive monitoring and expertise. Collaborate with customers and internal teams to implement migrations and deliver solutions tailored to customer requirements. Maintain regular communication with customers via Service Desk tools, email and Teams meetings. Working Arrangements Hybrid working model: 2 days remote, 3 days in the Bromsgrove office. All necessary equipment for home working will be provided. Week 1: 6:30 AM to 3:00 PM Week 2: 9:00 AM to 5:30 PM Week 3: 10:00 AM to 6:30 PM Week 3: 1:30 PM to 10:00 PM On-call responsibilities (paid per rotation) and occasional out-of-hours work (incl. paid overtime). Candidate Profile Be an effective communicator who prioritizes customer satisfaction. Possess strong interpersonal skills to collaborate with team members and customer IT representatives. Have prior experience in a Service Desk environment with the ability to manage and prioritize tasks effectively. Be enthusiastic about learning new skills in cloud computing, IT security, and Microsoft solutions, pursuing relevant certifications. Exhibit a detail-oriented approach to problem-solving and task execution. Skills, Knowledge and Experience Proficiency in traditional Microsoft Windows Server solutions, including: Active Directory and Group Policy File and Print services Remote Desktop Services PowerShell scripting (other scripting languages (bash, Python, etc.) would also be beneficial) Fundamental knowledge of TCP/IP networking, VPNs, and network connectivity. Experience administering Microsoft 365 services (Email, OneDrive, Teams, SharePoint). Experience in administering Entra DS (standalone and hybrid) Understanding of IT security practices and tools (e.g.: Antivirus, Email Filtering, Web Filtering, RBAC). Required Experience Previous experience within a 3 rd Line Role is extremely desirable Active Microsoft Azure & 365 certifications are extremely desirable. Previous experience within an MSP environment is preferred Active Directory: 3 years Microsoft Windows Server: 3 years IP networking: 2 years Azure resource and infrastructure (VMs, vNets, Storage Accounts, etc.) administration: 1 year Entra DS Administration: 3 years Microsoft 365 administration: 3 years As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

Access Manager (FTC 12-months) About the Project Transport for London (TfL) has awarded Indra a long term contract to operate, develop, enhance and expand ticketing and access control systems across London's transport network through to 2034, with extension options to 2039. This programme covers the maintenance, operation and evolution of a large scale, complex ecosystem, including turnstiles, validators, ticket machines, sales terminals, back office systems, payment gateways, IT infrastructure and cybersecurity that supports over 8.6 million daily journeys. Therefore, Indra will become TfL's strategic technology partner to guarantee the operation and evolution of the world's largest and most sophisticated ticketing system. Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve all aspects of the system. The project also envisages, in partnership with TfL, the implementation of new technologies to develop the system, make it more efficient and automate key processes; in short, to jointly create the next generation of the ticketing system for London. Role Overview The Access Manager is accountable for overseeing and controlling logical and physical access across the Proteus service. The role ensures that access to systems, applications, environments, facilities and privileged functions is granted only to authorised individuals. Working closely with operational, security and business stakeholders, the Access Manager ensures adherence to security policies, contractual obligations, regulatory requirements and audit standards while enabling effective service delivery. Key Responsibilities Access Control Governance Manage the complete access control lifecycle for users, groups and service accounts. Define, maintain and enforce role based access models and least privilege principles. Ensure appropriate segregation of duties controls are implemented and maintained. Review and authorise access requests within approved governance frameworks. Identity Lifecycle Administration Coordinate the provisioning, amendment and removal of user access rights. Ensure access is revoked promptly following role changes, transfers or employee departures. Maintain accurate records of access requests, approvals, modifications and removals. Privileged Access Management Administer privileged, elevated and administrative accounts in accordance with security standards. Oversee privileged credential management activities, including password rotation processes. Support the deployment, maintenance and governance of privileged access management (PAM) capabilities. Compliance, Assurance and Audit Facilitate periodic user access reviews and recertification activities with application and system owners. Provide evidence and documentation to support internal, customer and external audits. Ensure ongoing compliance with ISO 27001, PCI DSS, contractual obligations and relevant security frameworks. Maintain comprehensive audit records for all access related activities. Identity Services and Authentication Support integration activities involving identity providers and authentication platforms. Assist with the implementation and enforcement of multi factor authentication controls. Govern the management of service accounts and other non person identities. Physical Access Oversight Coordinate authorised access to offices, secure locations, laboratories and data centre facilities as required. Ensure contractor and visitor access is managed in accordance with approved security procedures. Operational Support and Escalation Serve as the primary point of contact for access related issues, incidents and escalations. Support Service Desk teams with authentication, account and permission related investigations. Contribute to major incident reviews where identity or access controls may be a contributing factor. Reporting and Metrics Develop and maintain reporting on access requests, approvals, exceptions, compliance status and operational performance. Escalate security risks, access control weaknesses and policy breaches where identified. Skills and Experience Essential Experience administering Identity and Access Management (IAM) processes within enterprise environments. Working knowledge of Microsoft Active Directory, Microsoft Entra ID or comparable identity management platforms. Strong understanding of role based access control, least privilege principles and segregation of duties. Experience working with privileged access management technologies and processes. Knowledge of governance, compliance and audit requirements related to access management. Strong communication, stakeholder engagement and documentation capabilities. Ability to collaborate effectively with security, infrastructure, application and operational teams. Desirable ITIL Foundation certification or equivalent. Knowledge of, or certification in, ISO 27001. Security certifications such as CISSP, CISM or equivalent. Experience operating within transport, critical national infrastructure or other highly regulated environments. Key Deliverables Access Management Strategy, procedures and supporting documentation. Access request, approval and revocation records. Periodic access review and recertification reports. Audit evidence packs and compliance artefacts. Access matrices, entitlement models and role definitions. KPI reporting and management dashboards. Key Stakeholders Information Security Manager Service Desk Manager Infrastructure and Cloud Operations Teams Application and System Owners HR and Joiner/Mover/Leaver Process Owners Physical Security and Facilities Functions Customer Security Representatives Internal and External Auditors Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days). Pension - 4% employee and 4% employer. Private medical insurance (including dental & optical). Life assurance. Income protection. Employee assistance programs. Flexible/remote working options. Charitable initiatives. Social events (formal & informal). Learning and development programs. Innovative & collaborative work environment. Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law.

At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work. Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade - wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We're looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication. We are seeking a 3rd Line Support Engineer to join our dynamic team and provide exceptional technical support to a global client base. This role offers the opportunity to transition from traditional IT solutions to advanced cloud and security technologies. The successful candidate will have an excellent base of experience and knowledge with traditional Microsoft technologies such as Windows Server, Active Directory, Group Policy and Microsoft 365 and experience managing Azure resources. The successful candidate will then work with the latest Microsoft services, developing expertise in areas such as: Microsoft Sentinel Privileged Identity Management This position involves operating in a fast-paced MSP environment to ensure the availability, performance, and security of customers' cloud workloads. Key Responsibilities Provide high-quality support for incidents and service requests raised through our Service Desk, working with technologies such as Active Directory, Entra DS, Group Policy, InTune, Exchange Online, Windows Server, and Remote Desktop Services/Azure Virtual Desktop. Respond to monitoring alerts for Microsoft Azure IaaS/PaaS/SaaS services, network connectivity, and Microsoft 365 services to proactively address potential issues. Investigate and resolve security alerts for Microsoft 365 users and Azure workloads, addressing concerns like user account security, suspicious activity, antivirus alerts, and Endpoint Detection and Response (EDR) notifications. Review, install, and test security and application updates, leveraging automation to maintain and improve customer environments. Ensure the operational integrity, performance, and security of customer cloud-based services through proactive monitoring and expertise. Collaborate with customers and internal teams to implement migrations and deliver solutions tailored to customer requirements. Maintain regular communication with customers via Service Desk tools, email and Teams meetings. Working Arrangements Hybrid working model: 2 days remote, 3 days in the Bromsgrove office. All necessary equipment for home working will be provided. Week 1: 6:30 AM to 3:00 PM Week 2: 9:00 AM to 5:30 PM Week 3: 10:00 AM to 6:30 PM Week 3: 1:30 PM to 10:00 PM On-call responsibilities (paid per rotation) and occasional out-of-hours work (incl. paid overtime). Candidate Profile Be an effective communicator who prioritizes customer satisfaction. Possess strong interpersonal skills to collaborate with team members and customer IT representatives. Have prior experience in a Service Desk environment with the ability to manage and prioritize tasks effectively. Be enthusiastic about learning new skills in cloud computing, IT security, and Microsoft solutions, pursuing relevant certifications. Exhibit a detail-oriented approach to problem-solving and task execution. Skills, Knowledge and Experience Proficiency in traditional Microsoft Windows Server solutions, including: Active Directory and Group Policy File and Print services Remote Desktop Services PowerShell scripting (other scripting languages (bash, Python, etc.) would also be beneficial) Fundamental knowledge of TCP/IP networking, VPNs, and network connectivity. Experience administering Microsoft 365 services (Email, OneDrive, Teams, SharePoint). Experience in administering Entra DS (standalone and hybrid) Understanding of IT security practices and tools (e.g.: Antivirus, Email Filtering, Web Filtering, RBAC). Required Experience Previous experience within a 3 rd Line Role is extremely desirable Active Microsoft Azure & 365 certifications are extremely desirable. Previous experience within an MSP environment is preferred Active Directory: 3 years Microsoft Windows Server: 3 years IP networking: 2 years Azure resource and infrastructure (VMs, vNets, Storage Accounts, etc.) administration: 1 year Entra DS Administration: 3 years Microsoft 365 administration: 3 years As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

Quality Manager - 24 month FTC The Quality Manager will ensure that the project meets the highest standards of quality, compliance, and performance. The role works closely with the Project Manager, Standards Compliance Manager, risk manager, training manager, and other stakeholders to align with the Quality Management System (QMS) and industry best practices. Key Duties Develop and update the QMS documentation (Manual, processes, procedures and controls) in accordance with contractual requirements, ISO 9001, ITIL, ISO/IEC 20000, ISO 27001, ISO 31000, etc. Develop and implement a Project Quality Plan and the Quality Audit Schedule to assure QMS implementation. Analyse non conformances and complaints for trends and root causes, and report to senior management. Lead, mentor and develop a multidisciplinary Quality Team to conduct inspections, audits, controls and reviews across all services, systems and deliverables. Coordinate with project managers, technical leads, operations managers and client representatives. Identify quality risks and implement mitigation strategies to minimise impact on services delivery and contractual obligations. Provide training and guidance to project teams on quality management best practices, fostering a culture of continuous improvement. Develop a Supplier Quality Plan and review supplier performance data to identify trends, risks and improvement opportunities. Lead lessons learned analysis and ensure outcomes are documented, communicated and applied. Measure and analyse the cost of poor quality and associated corrective actions. Prepare and present regular quality reports to stakeholders, highlighting performance metrics, areas for improvement and progress on quality initiatives. Act as focal point with the customer on quality matters, including quality claims, and ensure corrective actions are taken. Qualifications Bachelor's degree in Engineering, Quality Assurance or a related discipline. Quality management certifications (e.g. IRCA Internal Auditor ISO 9001, ASQ Certified Quality Engineer). Minimum 10 years of experience in Quality, with at least 5 years as a Quality Manager in transportation systems, fare collection, IT operations or complex technological projects. Experience leading quality teams in operational and technological environments. Proven track record implementing ISO 9001 or similar standards. Experience with IT service management frameworks (e.g., ITIL) and back office or service desk operations preferred. Experience working with UK public sector clients, ideally within transport or infrastructure environments. Strong knowledge of international and UK quality management standards. Strong analytical and structured problem solving skills. Skills Excellent communication and stakeholder engagement abilities. Skilled in gathering undocumented knowledge through interviews and workshops. Decision making under pressure, incident and conflict resolution and continuous improvement mindset. High degree of organisation, structure and attention to detail. Ability to work under pressure and manage competing priorities. Benefits 25 days per annum holiday plus 8 bank holidays (options to buy/sell days). Pension - 4% employee and 4% employer. Private medical insurance (including dental & optical). Life assurance. Income protection. Employee assistance programmes. Flexible/remote working options. Charitable initiatives. Social events (formal & informal). Learning and development programmes. Innovative & collaborative work environment. Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law.

locations: Virtual Location Summary This position requires candidates to be proficient in English and Spanish Provides support via phone, e-mail and chat for various PC hardware and software applications. Essential Duties and Responsibilities Provides support via phone, e-mail and chat to employees of corporate clients. Assists users in troubleshooting Outlook. Provides support for Microsoft Operating Systems (Windows7, Windows 10). Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365). Provides support for mobile devices including configuration and email sync. Handles 50-60 issues per day efficiently and appropriately. Maintains regular and punctual attendance. Utilizes Active Directory database to reset network passwords. Assists users in adding and changing network printers. Provides technical support for VPN connectivity issues. Controls user's computers utilizing remote access tools. Troubleshoots remote access connectivity problems. Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Supports and conducts self in a manner consistent with client service expectations. Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Equivalent combination accepted. Education Trade School Certificate or Associate Degree in related field. Experience / Technical Requirements: 1 year experience in call center or service desk environment. Knowledge of various PC hardware and software applications including:- Operating Systems: Windows 7, Windows 10- Office 365 Support- User creations/terminations (tasks/requests)- End-user self-service tools- Cloud support - multiple device data syncing- ServiceNow or other ticketing systems- Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.- Internet Service Provider (ISP), Cable Modem, and Internet Support. Effective troubleshooting and documentation skills Experience navigating a knowledgebase Proficient use of Microsoft Office applications. Certifications None Other Skills and Abilities Strong technical and client interaction skills. Self-starter with excellent organizational, administrative and interpersonal skills. Ability to follow through with tasks, projects, and troubleshooting with minimal supervision. Excellent oral, written, technical, and business communication skills. Ability to multi-task and work in fast paced environment. Hardware & Software Requirements To perform the duties of this role you are required to have a personal smart phone with 2-factor authentication capabilities that can willfully be used for work related tasks Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. Hourly Compensation Range: $16/hr to $18/hrlocations: Virtual LocationLogicalis is an international solutions provider of digital services currently accelerating the digital transformation of its 10,000 customers around the world.Through a globally connected network of specialist hubs, sector-leading experts (in education, financial services, government, healthcare, manufacturing, professional services, retail and telecommunications) and strategic partnerships (including Cisco, Microsoft, HPE, IBM, NetApp, Oracle, ServiceNow, and VMware), Logicalis has more than 6,500 employees focused on understanding customer priorities and enhancing their experience.As Architects of ChangeTM, Logicalis' focus is to design, support, and execute customers' digital transformation by bringing together their vision with its technological expertise and industry insights. The company, through its deep knowledge in key IT industry drivers such as Security, Cloud, Data Management and IoT, can address customer priorities such as revenue and business growth, operational efficiency, innovation, risk and compliance, data governance and sustainability. Logicalis Group, with annual revenues of $ 1.5 billion annually, maintains operations in Europe, North America, Latin America, Asia Pacific and Africa and is part of Datatec Group, which is listed on the Johannesburg Stock Exchange (JSE:DTC), with revenues of more than $ 4.1 Billion.

Helpdesk AdministratorHelpdesk AdministratorJob ID276156Posted26-May-2026Service lineGWS SegmentRole typeFull-timeAreas of InterestAdministrativeLocation(s)London - England - United Kingdom of Great Britain and Northern IrelandCBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Helpdesk Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join the team located in London.As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business.Quality• Manage CAFM system as key user on site including PPM records, reactives and reporting.• Answer calls/email for the business in a timely fashion• Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.• Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment• Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is Contract :• Alongside Contract Support assist with the monthly customer report.• Provide comprehensive reports relating to all jobs raised through the CAFM system.• Analysis and comprehension of reports relating to CAFM system.• Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support.• Logging hazards & customer feedback on the QHSE Management Portal• Perform any other duties or responsibilities as requested by the CM or Management Team. Person Specification: • Organised - Works in a structured way. Thinks ahead to prioritise workload• Logical - Works in a clear and consistent manner• Attention to detail - Thorough in carrying out a task, with a high degree of accuracy• Assertiveness - Confident, effective in putting across point of view to others• Persistence - Follows through to resolution QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and EXPERIENCE High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience. CERTIFICATES and/or LICENSES None COMMUNICATION SKILLS Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. FINANCIAL KNOWLEDGE Ability to calculate simple figures such as percentages. REASONING ABILITY Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. OTHER SKILLS and ABILITIES Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM. SCOPE OF RESPONSIBILITY Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

Job Description Active Directory Specialist - Job Specification Job Title Active Directory Support Specialist Location Client Site (Aldermaston) - Onsite 5 days per week (occasional WFH possible) Security Clearance DV or willing to undergo DV vetting Role Overview The Active Directory Specialist plays a pivotal role in supporting, maintaining, and enhancing a complex hybrid identity services environment that spans both On Prem Active Directory and Entra (Azure Active Directory). Operating within a high security, fast paced public sector setting, the role requires delivering expert 2nd/3rd line technical support while also contributing to long term service transformation, infrastructure modernisation, and operational automation initiatives. You will work at the centre of enterprise identity and access management, ensuring stability, security, and performance across critical directory services including AD DS, Group Policy, ADFS, AD Connect, PKI, and a broad range of supporting technologies. This includes managing domain controllers, maintaining DNS/DHCP integrity, overseeing Group Policy design and deployment (including AGPM), and supporting authentication and federation services across tightly controlled environments. The role is highly technical and demands rigorous troubleshooting skills, deep protocol-level understanding, and the ability to diagnose complex issues across interconnected systems and multi layered identity architectures. In addition to BAU service delivery, the Active Directory Specialist contributes significantly to project work, including design and installation of new systems, obsolescence remediation, configuration enhancements, and security driven platform improvements. You will collaborate closely with architects, service leads, and project managers to define, document, and implement scalable solutions using industry best practices, Microsoft security models, and modern automation approaches. The role supports both Agile and ITIL Continuous Service Improvement principles, ensuring that new workflows, processes, and service models are structured, resilient, and aligned to evolving business and security requirements. A major element of the role is maintaining a strong customer focused mindset. You will be expected to work directly with customer representatives, internal DXC teams, and senior IT leadership to communicate technical challenges, propose solutions, and build trust driven relationships. This demands excellent communication skills, documentation capabilities, and the confidence to work independently without direct supervision. You will use enterprise knowledge tools, share expertise within the engineering community, and contribute to a culture of continuous learning and improvement. The position requires adaptability, initiative, and a willingness to innovate-identifying opportunities to automate, optimise, and modernise identity services to ensure long term platform stability and compliance. The Active Directory Specialist must also be committed to maintaining the highest security standards, particularly within environments requiring DV level clearance, where meticulous attention to detail and adherence to strict operational controls are fundamental. Overall, this is a strategically significant role that blends deep technical expertise with collaborative delivery, solution design, and continuous improvement-ensuring the organisation's hybrid identity ecosystem remains secure, modern, and highly available. Key Responsibilities Administer and maintain hybrid identity infrastructures across on prem Active Directory and Azure Active Directory (Entra ID), ensuring secure, reliable authentication and directory services. Troubleshoot and optimise identity platforms including AD, ADFS, Azure AD Connect/Sync, Entra ID, and LDAP, resolving complex federation, synchronisation, and authentication issues. Lead Group Policy lifecycle management, including design, implementation, and controlled deployment using AGPM to ensure consistent and secure configuration baselines. Manage core AD infrastructure components such as Domain Controllers, FSMO roles, DNS, DHCP, Sites & Services, ensuring resilience, correct topology, and high availability. Implement and enforce Azure AD security controls, including RBAC, Conditional Access, MFA, Identity Protection, PIM, and other Zero Trust aligned safeguards. Support Azure-based platforms including Azure Virtual Desktop, Azure Storage, and policy-driven automation using PowerShell to streamline operational tasks. Administer and support Windows Server environments (2016 through 2025), ensuring proper patching, performance, and service reliability. Manage Public Key Infrastructure (PKI) and certificate-based authentication, including lifecycle operations, template management, and secure issuance practices. Support and maintain Virtualisation Platforms in conjunction with Active Directory and domain architecture best practices. Contribute to the design and delivery of identity and infrastructure solutions, including installation, configuration, optimisation, and continuous service improvement initiatives. Produce comprehensive technical documentation, including HLDs, LLDs, operational guides, runbooks, and service model documentation for internal and customer use. Work within Agile and ITIL-aligned processes to drive continuous improvement, operational consistency, and service excellence. Deliver clear communication and exceptional customer service, supporting both technical and non-technical stakeholders in resolving identity and access-related issues. Configure and support enterprise integrations, including Azure Enterprise Applications, ADFS-integrated services, Single Sign-On (SSO), and user/application provisioning for SaaS and PaaS platforms. Essential Skills & Experience 5+ years supporting hybrid AD (On Prem & Azure AD) in enterprise environments. Deep knowledge of Group Policy (inc. AGPM), ADFS, AD Connect, and LDAP. Strong grasp of Azure AD security (RBAC, Conditional Access, MFA, PIM). Proficiency across Windows Server 2016/2019/2022 (benefit: legacy familiarity from 2003+), DNS/DHCP, DFS, clustering, and Windows PKI. Operational excellence with Domain Controllers and FSMO role management. Azure PowerShell scripting for automation and support. Experience with O365/Exchange Online and Endpoint Management in identity related contexts. Strong documentation and communication skills; confident working directly with senior customer stakeholders. Familiarity with ServiceNow (Incidents, Requests, Change, Reporting). Desirable Skills Azure DevOps, IaC (ARM/Bicep), CI/CD pipelines; exposure to containers/Kubernetes. Azure Virtual Desktop (WVD/AVD) (Nerdio beneficial), Azure Monitoring and Log Analytics. Broader systems knowledge: SCCM, WSUS, SCOM, AGPM, Lumensions. Understanding of the Microsoft Tiered Administration Model and enterprise segmentation.

Job Description Active Directory Specialist - Job Specification Job Title Active Directory Support Specialist Location Client Site (Aldermaston) - Onsite 5 days per week (occasional WFH possible) Security Clearance DV or willing to undergo DV vetting Role Overview The Active Directory Specialist plays a pivotal role in supporting, maintaining, and enhancing a complex hybrid identity services environment that spans both On Prem Active Directory and Entra (Azure Active Directory). Operating within a high security, fast paced public sector setting, the role requires delivering expert 2nd/3rd line technical support while also contributing to long term service transformation, infrastructure modernisation, and operational automation initiatives. You will work at the centre of enterprise identity and access management, ensuring stability, security, and performance across critical directory services including AD DS, Group Policy, ADFS, AD Connect, PKI, and a broad range of supporting technologies. This includes managing domain controllers, maintaining DNS/DHCP integrity, overseeing Group Policy design and deployment (including AGPM), and supporting authentication and federation services across tightly controlled environments. The role is highly technical and demands rigorous troubleshooting skills, deep protocol-level understanding, and the ability to diagnose complex issues across interconnected systems and multi layered identity architectures. In addition to BAU service delivery, the Active Directory Specialist contributes significantly to project work, including design and installation of new systems, obsolescence remediation, configuration enhancements, and security driven platform improvements. You will collaborate closely with architects, service leads, and project managers to define, document, and implement scalable solutions using industry best practices, Microsoft security models, and modern automation approaches. The role supports both Agile and ITIL Continuous Service Improvement principles, ensuring that new workflows, processes, and service models are structured, resilient, and aligned to evolving business and security requirements. A major element of the role is maintaining a strong customer focused mindset. You will be expected to work directly with customer representatives, internal DXC teams, and senior IT leadership to communicate technical challenges, propose solutions, and build trust driven relationships. This demands excellent communication skills, documentation capabilities, and the confidence to work independently without direct supervision. You will use enterprise knowledge tools, share expertise within the engineering community, and contribute to a culture of continuous learning and improvement. The position requires adaptability, initiative, and a willingness to innovate-identifying opportunities to automate, optimise, and modernise identity services to ensure long term platform stability and compliance. The Active Directory Specialist must also be committed to maintaining the highest security standards, particularly within environments requiring DV level clearance, where meticulous attention to detail and adherence to strict operational controls are fundamental. Overall, this is a strategically significant role that blends deep technical expertise with collaborative delivery, solution design, and continuous improvement-ensuring the organisation's hybrid identity ecosystem remains secure, modern, and highly available. Key Responsibilities Administer and maintain hybrid identity infrastructures across on prem Active Directory and Azure Active Directory (Entra ID), ensuring secure, reliable authentication and directory services. Troubleshoot and optimise identity platforms including AD, ADFS, Azure AD Connect/Sync, Entra ID, and LDAP, resolving complex federation, synchronisation, and authentication issues. Lead Group Policy lifecycle management, including design, implementation, and controlled deployment using AGPM to ensure consistent and secure configuration baselines. Manage core AD infrastructure components such as Domain Controllers, FSMO roles, DNS, DHCP, Sites & Services, ensuring resilience, correct topology, and high availability. Implement and enforce Azure AD security controls, including RBAC, Conditional Access, MFA, Identity Protection, PIM, and other Zero Trust aligned safeguards. Support Azure-based platforms including Azure Virtual Desktop, Azure Storage, and policy-driven automation using PowerShell to streamline operational tasks. Administer and support Windows Server environments (2016 through 2025), ensuring proper patching, performance, and service reliability. Manage Public Key Infrastructure (PKI) and certificate-based authentication, including lifecycle operations, template management, and secure issuance practices. Support and maintain Virtualisation Platforms in conjunction with Active Directory and domain architecture best practices. Contribute to the design and delivery of identity and infrastructure solutions, including installation, configuration, optimisation, and continuous service improvement initiatives. Produce comprehensive technical documentation, including HLDs, LLDs, operational guides, runbooks, and service model documentation for internal and customer use. Work within Agile and ITIL-aligned processes to drive continuous improvement, operational consistency, and service excellence. Deliver clear communication and exceptional customer service, supporting both technical and non-technical stakeholders in resolving identity and access-related issues. Configure and support enterprise integrations, including Azure Enterprise Applications, ADFS-integrated services, Single Sign-On (SSO), and user/application provisioning for SaaS and PaaS platforms. Essential Skills & Experience 5+ years supporting hybrid AD (On Prem & Azure AD) in enterprise environments. Deep knowledge of Group Policy (inc. AGPM), ADFS, AD Connect, and LDAP. Strong grasp of Azure AD security (RBAC, Conditional Access, MFA, PIM). Proficiency across Windows Server 2016/2019/2022 (benefit: legacy familiarity from 2003+), DNS/DHCP, DFS, clustering, and Windows PKI. Operational excellence with Domain Controllers and FSMO role management. Azure PowerShell scripting for automation and support. Experience with O365/Exchange Online and Endpoint Management in identity related contexts. Strong documentation and communication skills; confident working directly with senior customer stakeholders. Familiarity with ServiceNow (Incidents, Requests, Change, Reporting). Desirable Skills Azure DevOps, IaC (ARM/Bicep), CI/CD pipelines; exposure to containers/Kubernetes. Azure Virtual Desktop (WVD/AVD) (Nerdio beneficial), Azure Monitoring and Log Analytics. Broader systems knowledge: SCCM, WSUS, SCOM, AGPM, Lumensions. Understanding of the Microsoft Tiered Administration Model and enterprise segmentation.

Job title: IT Support Engineer (Onsite / Site-based) Location: Customer site located in Central London Hours: Monday to Friday, 37.5 hours per week, rotating shifts between 8am and 6pm (usually 9am to 5:30pm) Salary: £35,000 - £40,000 P/A + benefits Focus of the role Customer Service, building on client relations and providing quality technical support. Being the 'Primary Technical Contact' for some clients, providing support to the end users. Working with the Field Services Manager in maintaining clients' IT infrastructure whilst performing regular checks and audits. Also, a point of escalation for Service Desk Engineers. Responsibilities Regular client site visits to support any technical related issues. 3rd Party technical point of contact for raising cases and escalations. Interact with clients daily over the phone and face to face, log tickets on their behalf gathering as much technical information as possible. Support and troubleshoot end user requests and incidents ensuring tickets are escalated within quickly and efficiently to minimize client service impact. Proactively support clients' local and offsite backups. Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security. Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review. Remote access solution implementation and support: VPN, Terminal Services, and Citrix. Responsible for completing and documenting regular client site reviews and operational checks. Communication with customers and Account Manager as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages. Person, Skills & Experience Experience in implementing and supporting solutions in a small to mid-size business environment using the following technologies: Essentials Microsoft Cloud Technologies (O365, Azure, Teams, SharePoint, etc.) Microsoft OS and Applications (Windows 10, 11, Office 365) Microsoft Server (2016, 2019, Exchange) Active Directory Administration Backup, Disaster Recover and Business Continuity Solutions (Azure, Veeam, Zerto). Wireless Access Solutions (Cisco Meraki, Sonicpoints) Nice to Have Mac OS Virtualization (VMWare, Hyper V, Citrix) Cabling infrastructure (patching, rack installations, etc.) Implementing customer specific applications while dealing with 3rd party software companies. Firewalls and network security (preferably SonicWALL, FortiGate or Cisco) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required: Professional IT certifications (such as Mac OS, Microsoft Associate, Expert or Speciality) Good interpersonal skills (such as telephony, communication, active listening and customer-care) Strong diagnosis skills of technical issues. Ability to multi-task and adapt to changes quickly. Service awareness of all organization's key IT services where support is required. Good understanding of support tools, techniques, and how technology is used to provide IT services. Strong typing skills to ensure quick and accurate entry of service request details. Self motivated with the ability to work in a fast moving environment Strong organisational skills Good customer service skills Attention to detail Benefits The opportunity to shape your own future with industry leading training and development, with access to our BCN Academy. Competitive salary with the ability to progress. 23-days holiday allowance, increasing with length of service, plus bank holidays, an extra day off on your birthday and the option to buy more! Company pension scheme. 2 paid leave days per year to volunteer and support your local community - if it matters to you it matters to us. Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more Life assurance Cycle to work scheme, electric vehicle scheme, home and tech scheme, and retail discounts. Balancing work, life, and fitness can be challenging, so we offer a free on site gym at our Manchester and Leeds locations to make it easier to stay active. Long service recognition to celebrate all the milestones Beer (or soft drinks), Pizza at the end of month, dress down every day, social events such as Summer BBQ, Christmas party and lots more!