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Job Title: Junior Network Support Engineer (NOC) Location: Cardiff (hybrid with travel) Salary: £26,300 Contract type: Permanent About the role Ready to turn your networking knowledge into real-world experience? Whether you've recently graduated with a Network or Security-focused degree or earned your CCNA, this is an exciting opportunity to start your career with a team that will support your professional growth from day one. We are looking for a motivated and enthusiastic Junior Network Support Engineer to join our dynamic team. This is an excellent opportunity for someone at the start of their networking career who is eager to learn, develop technical expertise, and gain hands on experience supporting a wide range of customer network infrastructures. The role will initially involve a period of training and onboarding in Cardiff, working alongside experienced engineers to build your technical knowledge and confidence. Once fully trained and up to speed, you will join our 24/7 support rota, attracting a competitive shift allowance in addition to your salary. The role will also involve regular travel to a customer site in Cambridge, providing valuable exposure to networking environments and direct customer engagement. As a Junior Network Support Engineer, you will assist with the day to day monitoring, maintenance, troubleshooting, and support of our customers' corporate network infrastructures, helping to ensure reliability, performance, and security across critical business systems Please note that this is a Hybrid role with onsite requirement 3 days a week. A full UK driving licence and access to a vehicle is required due to the nature of the role What you'll do Installation & Configuration - Assist with the installation, configuration, testing, and commissioning of networking hardware and services, including routers, switches, wireless access points, and firewalls. Monitoring & Maintenance - Proactively monitor network performance and availability using industry-standard monitoring tools, carrying out routine maintenance and supporting planned upgrades to ensure optimal reliability. Troubleshooting & Support - Provide first and second line support for network related incidents, diagnosing and resolving connectivity, performance, and infrastructure issues in a timely manner. Documentation - Create and maintain accurate technical documentation, including network diagrams, configuration records, procedures, and support knowledge articles. Network Security - Support the implementation and maintenance of network security controls, policies, and best practices to protect customer environments from threats and unauthorised access. Collaboration & Learning - Work closely with senior network engineers and colleagues across the Cloud, Cyber and IT teams, contributing to projects while developing your technical knowledge and practical experience. Customer Engagement - Support customer environments remotely and through regular visits to customer sites, building strong working relationships and delivering a high standard of service. 24/7 Operational Support - Following successful completion of your training programme, participate in the team's 24/7 support rota, providing out of hours support as required and receiving the associated shift allowance. What we are looking for? Essential A foundation in networking gained through a degree, apprenticeship, certification, employment, or practical hands on experience. A willingness to learn, develop technical skills, and build a career within a customer focused network support environment A solid understanding of fundamental networking concepts, including the OSI model, TCP/IP protocol suite, LAN/WAN technologies, IP addressing, and subnetting. Basic knowledge of routing and switching concepts, including routing protocols such as OSPF and technologies such as VLANs and Spanning Tree Protocol (STP). Familiarity with enterprise network hardware and technologies from vendors such as Cisco, Extreme Networks, or Aruba. Strong analytical and problem solving abilities, with the ability to approach technical issues logically and methodically. Excellent communication and interpersonal skills, with a professional and customer focused attitude. Ability to work collaboratively with colleagues, customers, and senior engineers in a fast paced technical environment. A proactive approach to learning and developing knowledge of emerging networking technologies and industry best practices. Desirable Industry certifications such as Cisco Certified Network Associate (CCNA), CompTIA Network+, or equivalent. An understanding and appreciation of Windows Server, virtualisation, and storage technologies. Knowledge of network automation concepts, with basic scripting skills in languages such as Python or Bash. Familiarity with network security principles and technologies, including firewalls, VPNs, access controls, and security best practices. Understanding of cloud networking concepts and platforms such as AWS, Microsoft Azure, or Google Cloud. Experience using network monitoring and management tools. Practical networking experience gained through personal labs, university projects, apprenticeships, internships, or technical support roles. Who are we? ARO has 25 years' experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK. As one of the UK's leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission. To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive. In 2021 we were awarded the People Insight's Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change. Why Work for ARO? At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us! We offer a wide range of benefits and incentives to our employees including: Company Pension Scheme and matching contributions Company Perks portal Private Medical insurance Life assurance 25 days holiday plus bank holidays plus holiday trading Your Birthday off, on us Health Club and Wellbeing Scheme ARO Shares after 12 months employment Employee Assistance Programme Technical Training Academy and E-learning Hybrid working If even 80% of this matches your experience and attributes, we would be delighted to hear from you.

What we do :At Sonoco Chesterfield we manufacture composite cans used as packaging mainly for food and powdered beverages.You have probably seen some of our products on the shelves in the supermarket: Pringles, the nation's favourite Bisto, Nestlé Coffee Mate, SlimFast powdered beverages, Heinz Baby Food, etc We are aiming to be one of the first fully paperboard cylindrical packing supplier, where our packaging is durable and 100% recyclablePurpose of Job:Within the operations department and reporting directly to the Engineering Manager, your role is to improve the efficiency and reliability of our plant manufacturing processes by application automation.Your day to day job will consist in:Supporting the production and engineering team through line breakdowns, supporting fault finding of the root cause and designing the issue out in the shortest period possible.You'll be supported by the shift engineer team; the process improvement engineers as well as our operators.Running Automation projects to plan for continued upgrade of equipment and control systems, ensuring none of our equipment becomes obsolete and out of date.You will also be involved in projects and day to day activities in our sister site at Bradford.Additional support required for: 5S, SMED, Centre lining, Process Control Automation, product defect identification systems, component lifespan identification.Machines installation & qualifications on site: Factory Acceptance Test, Commissioning, Team Training.New products introduction : trials of new materials and new products launch support at manufacturing level.Role within the company and stakeholder interactions:The candidate will report to the site Engineering Manager.The candidate will have to interact with multiple stakeholders on a day-to-day basis: Manufacturing, Engineering, Warehouse, Supply Chain , sister plants (based in Europe), SuppliersThe Automation Systems Engineer will be expected to be a subject matter expert and be able to guide/mentor engineers within the business.Key Activitiesprovide technical support to all areas daily across electrical, mechanical and automation disciplines.Configuration and programming of controllers and visualizations systems using Siemens (Simatic Manager and TIA Portal and WinCC flexible software).Project planning and programming of drive technology and servo drives - with emphasis on SEW Drive as well as Allen Bradley systems.Development, conception, design and creation of hardware / circuit diagrams.Automation troubleshooting following a recognisable troubleshooting process.Experience with bus systems and bus technology such as "Profinet" and "Profibus" with knowledge of systems such as ASI bus and CAN bus.Project Management and Project Coordination of site automation projects.Utilise AutoCad/Cad systems to maintain documentation updates, producing 2D CAD drawings of control panels, P&IDs and electrical wiring diagrams.Provide onsite services to assist in start-up or troubleshooting.Support and lead automation activities at both the Chesterfield and Bradford Production Sites.Develop HMI's for operator use.Coordinating with cross-functional team(s) to resolve automation issues.Write programs for new designed automatic and semi-automatic machines and conveyor systems for Siemens and Allen Bradley hardware.Debug and test new or modified PLC and robotic programs on the production floor.Conduct comprehensive machine and system testing.Ensure the department operates with due regard to current legislation, company and statutory requirementsEnsure the safe and efficient operation of equipment throughout the siteInstallation of production and plant equipment, commissioning, breakdown analysis and repairIdentify areas in which engineering improvements can be made to increase safety, quality, efficiency, or reduce wasteAssist with the training of company apprentices and shift EngineersAssist with developing operational manuals for newly designed machines and conveyor systems.Assist in risk assessment of newly designed machines with emphasis on machine safety.Help refine and develop programming standards and methods.Coordinate with other engineers and programmers on large systems and machines.Maintain and enhance the software and robotics solutions for the two sites.Maintain and document the appropriate software changes and updates to support equipment modifications and continuing operation.Work with Manufacturing/Operations to identify and troubleshoot machine control failures.Specify instrumentation and control hardware for equipment upgrades and future equipment lines.Will keep in line with new technology and advise the site accordinglyRunning testing and diagnostics on IT systems to identify potential problem.Identifying and resolving malfunctions within the system.Developing and installing new hardware or software to update and improve the functionality of systemsLiaising with outside suppliers or developers to source the most effective hardware or software for the company's needsCreating schematics plans of the systemBuilding robust backups that can be accessed in the event of system failure.Training shift Engineers and Process Improvement Engineers to work within the systems and to resolve issues on their own.Liaising with operational staff to ensure that systems can Complete designed tasks toLead improvement activities/projects across site, covering all equipment and facilities.Key Measurables:% Unplanned Downtime on focus machinery% Implementation of project work% People trained to correct operating level on focus machinery% People trained on problem solving$ saved by continuous improvement projects implementedCANDIDATE'S EXPERIENCEQualifications and ExperienceRequired:HNC/Degree qualified Electrical EngineeringProven Knowledge and experience in Siemens S5, S7, Allen Bradley. (this includes all aspects of drives, inverters and programming)Proven capability in Problem Solving (8D, Green Belt Lean 6 Sigma, UPS, A3, )Experience in a FMCG environmentDesirable:Graduate Masters / Bachelor in a Technical / Manufacturing / Sciences subject2 year or more of experience in a process control / engineering roleElectrically Biased multiskilled Engineering backgroundLean Six Sigma Green Belt qualified or equivalentSkills and KnowledgesAbility to analyse complex sets of data quickly.Priorities activities based on daily workload and medium projects.Ability to train and coach people.Excellent communication: written, spoken, visual.Excellent computer skills: mainly Microsoft Excel, PowerPoint, and emailPersonal AttributesMust be curious.Must be willing to learn and develop personal knowledge.Bias for action / Enthusiastic with drive for continuous improvementMust be an excellent team player with good interpersonal skills able to communicate at all levels.Logical with a key eye for detailsExcellent customer focus required.Must be willing to travel, both UK and EuropeWorking EnvironmentThe position is based in Chesterfield plant but can require visits to our manufacturing plants in UK & Europe as well as visits to our Suppliers or Customers in the UK. are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.

Relay is fundamentally reshaping how goods move in an online era. Key facts about Relay: Europe's largest-ever logistics Series A ($35M), led by deep tech investors Plural, and a team that's scaling faster than 99.98% of venture backed startups. Relay's Mission Free commerce from friction. High delivery costs act as a hidden tax on e commerce, limiting what can be sold online and who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. THE TEAM 110 people, more than half in engineering, product and data 45+ advanced degrees across computer science, mathematics and operations research Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle An intellectually vibrant culture of first principles thinking, tight feedback loops and relentless experimentation The Opportunity Relay's Last Mile network runs on couriers-tens of thousands of them, doing real work in the physical world every day. Whether each parcel gets delivered successfully depends on the decisions and behaviours of the courier on route. We're hiring a Senior Data Analyst to own how Relay measures and improves courier excellence: how we shape what happens on the doorstep, and how we manage performance before and after that interaction. This role works with the whole of the Last Mile team and partners closely with data scientists, engineers and operators across the squad. There is a v1 of performance management already running; you'll own its evolution into something materially better. Last Mile Handover Optimisation Every handover is a trade off between speed, quality and risk. Moving any one of them can have knock on effects on the others, and finding the right balance is one of the most interesting analytical problems in the network. Your job is to make those trade offs visible, model them, and find the levers that move the network in the right direction. You'll run the experiments, design the measurement, and quantify what actually works. Performance Management Relay already has a framework for measuring courier performance, and it feeds into how work is distributed. The job now is to ensure it drives fleet quality-defining the right behaviours to measure, evaluating the interventions designed to help couriers shift those behaviours, and closing the loop so the framework continuously improves. You'll partner with product, ops and engineering across this work, with the analytics owned by you. Courier Facing Analytics Couriers are the end users of much of this work. You'll think about how performance and rewards are made transparent to them, and you'll run experiments to evaluate whether interventions are actually working for couriers and for Relay. Who Will Thrive in This Role You're a strong analyst who thinks in systems. You break complex problems into components and know where the real opportunity lies. You are successful working with high autonomy and are excited to operate in a Product/Programme Manager like capacity, defining the roadmap as well as executing against it. You care about solving the problem more than which techniques you use. You love working with smart, motivated people. You're fluent in SQL. You're comfortable across the analytical spectrum-designing and reading experiments, building risk scores and segmentation, and shipping descriptive analysis that drives a decision the same week. You communicate inclusively with non technical team members. You love seeing the impact of your work play out in a daily operation. Bonus: You have experience working on performance management, marketplace quality, operational analytics or another relevant domain. Compensation, Benefits & Workplace Generous equity, richer than 99% of European startups, with annual top ups to share Relay's success. Private health & dental coverage, so comprehensive you'd need to be a partner at a Magic Circle law firm to match it. 25 days of holidays. Enhanced parental leave. Located in Shoreditch, our office set up enables the kind of in person interactions that drive impact. We work 4 days on site, with 1 day remote. Hardware of your choice. Extensive perks (gym subsidies, cycle to work, Friday office lunch, covered Uber home and dinner for late nights, and more). Who Thrives at Relay? Aim with Precision: You define problems clearly and measure your impact meticulously. Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. People Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. Grow the Whole Pie: You seek out win win solutions for merchants, couriers and our customers, because when they thrive, so do we. Relay is an equal opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. This is an opportunity to join an award-winning systems integrator & managed service provider with a state of the art Network Operations Centre in Bellshill, just outside Glasgow. Our services are supported by our secure and dedicated Network Operations Centre facility. A custom-designed secure space; with a best-in-class customer network, monitoring and alerting display; operated by our security cleared engineering team. Having the right people is essential for us to deliver the exceptional levels of service that our clients deserve. Our skilled team are experts in their field with market-leading experience and accreditation levels. Our NOC engineer teams provide a safe, secure and consistent approach to operational activities for customers across a range of sectors and to support ongoing growth and career development we have outstanding opportunities for L1 Network Support Engineers looking to take the next step in their career. You will provide a coordinated, consistent and effective Network Support service, resolving problems and issues in-line with documented procedures. This role represents an outstanding opportunity to develop your career with an organisation that believes in supporting colleagues to achieve their potential. Please note that this role is a full-time staff role based in our state-of-the-art Bellshill Network Operations Centre. Our team deliver support on a 24/7 basis and our colleagues therefore work a 4 days on / 4 days off shift system. Successful candidates will benefit from training and development including: Opportunities to develop your skills across a wide range of Cisco and other products Support to work towards well recognised qualifications, e.g.; Cisco, CCNA Progression into other areas of the business as a Support Engineer, Project Engineer or Consultant To be considered for this opportunity you will be able to demonstrate: Excellent customer facing communication skills and the confidence, enthusiasm and drive required to deliver a first-class experience to our customers Ability to work under pressure within a busy team environment, where no two days are the same, this is key to our success Knowledge of troubleshooting network faults Basic knowledge of Cisco and Palo Alto Networks technologies Basic understanding of circuit types such as ADSL & Ethernet Basic understanding of routing and switching CCNA certification would be an advantage but not essential Successful candidates will be required to pass baseline security checks, NPPV3 and SC clearances. At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package: Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. Flexible working: Flexible work arrangements to support your work-life balance. We can't promise to always be able to pass every request, however, are keen to discuss your individual preferences to make it work where we can. A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes. At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us.

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. This is an opportunity to join an award-winning systems integrator & managed service provider with a state of the art Network Operations Centre in Bellshill, just outside Glasgow. Our services are supported by our secure and dedicated Network Operations Centre facility. A custom-designed secure space; with a best-in-class customer network, monitoring and alerting display; operated by our security cleared engineering team. Having the right people is essential for us to deliver the exceptional levels of service that our clients deserve. Our skilled team are experts in their field with market-leading experience and accreditation levels. Our NOC engineer teams provide a safe, secure and consistent approach to operational activities for customers across a range of sectors and to support ongoing growth and career development we have outstanding opportunities for L1 Network Support Engineers looking to take the next step in their career. You will provide a coordinated, consistent and effective Network Support service, resolving problems and issues in-line with documented procedures. This role represents an outstanding opportunity to develop your career with an organisation that believes in supporting colleagues to achieve their potential. Please note that this role is a full-time staff role based in our state-of-the-art Bellshill Network Operations Centre. Our team deliver support on a 24/7 basis and our colleagues therefore work a 4 days on / 4 days off shift system. Successful candidates will benefit from training and development including: Opportunities to develop your skills across a wide range of Cisco and other products Support to work towards well recognised qualifications, e.g.; Cisco, CCNA Progression into other areas of the business as a Support Engineer, Project Engineer or Consultant To be considered for this opportunity you will be able to demonstrate: Excellent customer facing communication skills and the confidence, enthusiasm and drive required to deliver a first-class experience to our customers Ability to work under pressure within a busy team environment, where no two days are the same, this is key to our success Knowledge of troubleshooting network faults Basic knowledge of Cisco and Palo Alto Networks technologies Basic understanding of circuit types such as ADSL & Ethernet Basic understanding of routing and switching CCNA certification would be an advantage but not essential Successful candidates will be required to pass baseline security checks, NPPV3 and SC clearances. At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package: Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. Flexible working: Flexible work arrangements to support your work-life balance. We can't promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can. A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes. At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us.

NOC Engineer Location: Near Wembley (Datacentre Based) Shift Pattern: 24/7 Rotating Shift Pattern (Days & Nights) Our client is a leading Managed Service Provider (MSP) supporting global hedge funds, investment firms, and banks. Due to continued growth, they are looking for a NOC Engineer to join their operations team. This is an excellent opportunity for someone with previous NOC, Service Desk or Infrastructure Support experience who enjoys working in a fast-paced, 24/7 operational environmen t. Please note this role covers both day and night shift patterns. Key Responsibilities Monitor and prioritise incoming NOC tickets and system alerts, ensuring issues are responded to and escalated to the appropriate teams when required. Monitor a wide range of infrastructure including servers, networks, firewalls, cloud services, applications and datacentre environments. Respond promptly to incidents, outages and performance issues. Track incidents through to resolution and ensure all updates are accurately documented. Communicate effectively with customers, internal teams and third-party suppliers regarding incidents and service updates. Carry out basic datacentre activities including server racking, hardware installation and network patching. Support a 24/7 operational environment where service availability is critical. Skills / Experience Needed Previous experience in a 2nd Line Role Strong incident management and troubleshooting skills. Proficiency with the latest Microsoft technologies Strong experience with Cloud Backup Solutions Previous experience working in a NOC is desirable. Comfortable working within a shift-based environment. Great opportunity to develop your skills and build a career within a fast-paced and collaborative environment. Etech Partners needs to collect and use your personal information when you apply for a role. We understand that you care about your privacy, and we take that seriously. Our Privacy Notice describes our policies and practices regarding collection and use of your personal data. By applying for this job you accept the Privacy Policy

At Purple Dot , our vision for e-commerce is simple: Everything that gets made, gets sold. Nearly 1 in 4 products is never sold - leading to major losses and massive waste within the industry. We believe this problem exists because of lack of control and flexibility over when brands can sell - with long, fixed timelines where brands have to wait until stock is at the warehouse to start selling. It's time for a radical shift in how e-commerce operates. Purple Dot is pioneering the pre-commerce category : helping brands sell earlier - before inventory arrives - to increase sell-through, reduce waste, and drive profitability. Whether stock is 1 day or 1 year away, our platform enables smarter, faster sales that reduce risk and unlock new growth. Trusted by over 100 leading brands including Mattel, McLaren, New Era, Limited Run Games , and Oh Polly , we process millions in pre-orders every month and are proudly leading the category out front . Backed by top investors like OpenOcean, Connect, and Unusual Ventures , we're a 22-person team based in NYC, Charlotte, and London - and led by second-time founders with a track record of acquisition . The Job As a Senior Full Stack Engineer, your goal is to grab ideas for new features for our pre-commerce platform and turn them into reality, as quickly and with as much quality as makes sense at the time. You work on all shopper and merchant facing features of Purple Dot and implement them fully (there is no frontend/backend/infra split). In practice this means that one week you will be working on our shopper facing checkout, next week it might be the interactive merchant dashboards or one of backend APIs, integrations or data products. You work closely with the rest of our (small - 6 people, all in London) engineering team on scoping, breaking down and planning the implementation, then shipping the required code independently or leading a small temporary team formed for the duration of that project. You participate in our lightweight process - code reviews, frequent deploys and daily standups. Have a look here to learn more about our engineering culture You keep in mind the availability, stability, and security of our services as we scale the number of merchants and transactions through the next two orders of magnitude. Like every other engineer you support the software we build, including out of hours (on a predictable schedule, no more than 1 week/month). Why we think you'll love working at Purple Dot Work with the founding members of a fast-moving, flexible, and focused team that has already taken one startup from an idea to a successful exit. You'll have an opportunity to learn and grow very quickly, working alongside an unusually experienced team (senior and staff+ only). We have reached product market fit, our business is growing 3x+ YoY and we have committed customers that contribute to a cohesive and pointed product roadmap. Have a direct impact on our merchants and shoppers with everything you build, and spend a lot of time on writing and overseeing complex changes to core features instead of keeping the lights on. We are all in this for the journey and the experience and like to make it fun. What you'll need to be successful Have the willingness and the ability to own complex and impactful features throughout their whole development lifecycle. Be product-focused and have a pragmatic approach to engineering, prioritising delivering value to our customers. Have a desire to quickly release and iterate - you are happiest when the things you build go live. Have a growth mindset An open mind and a willingness to stretch yourself and to learn new skills. As we scale we are discovering every day what does and does not work - you'll need to be comfortable with learning from failure. Write and talk about complex ideas - and their progress - with technical and non-technical stakeholders Listen and guide other engineers to reach consensus 5+ years of working on frontend and backend systems exposed to the public. We are looking for someone with battle-hardened experiences of: Writing applications that interfaces with large SQL databases - we use Postgres. Running applications on cloud platforms (we use AWS). Integrating 3rd party software into a user facing software stack. Familiarity with frontend frameworks - we use React.js/Next.js. Either good existing knowledge or ability to pick up TypeScript very fast - we are a polyglot team but majority of our code is in .ts. Experience with e-commerce platforms like Shopify or Salesforce and their app eco-system. Experience integrating with e-commerce ERPs, OMSs and 3PLs. Experience with payment infra such Stripe or Paypal. Experience with analysing data and building data-heavy features, or working on data warehousing and data analysis tooling. Experience building applications that integrate into 3rd party websites. Equity options so that you can share in Purple Dot's success. £1500 per year to work out of our US office for a week. £1000 per year to spend on your own holidays. £1000 per year to spend on your own learning and development. £250 per year to spend on products sold through Purple Dot. Company MacBook Pro delivered in time for your first day. Sometimes there's free food, sometimes there's free travel. How we interview We run a simple process that we aim to go through in just a few days (1h) Meet with Ryszard our Head of Engineering to learn more about each other and this role. (1h) Conversation about your current work - expect this to go into a lot of technical detail. (2h) Final stage when you will pair with us on a System Design exercise. In our London office or over Zoom, the choice is yours. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Join Purple Dot and be a part of a team that is reshaping the future of retail. If you have a passion for driving customer success and want to make a meaningful impact, we'd love to hear from you!

NOC Engineer (Training Provided for Strong 2nd Line Engineers) Location: Near Wembley (Datacentre Based) If you are currently working as a 2nd Line Engineer and are looking to move into a NOC role, our client is happy to provide the training and support to help you make that transition. Shift Pattern: 24/7 Rotating Shift Pattern (Days & Nights) Our client is a leading Managed Service Provider (MSP) supporting global hedge funds, investment firms and banks. Due to continued growth, they are looking for a NOC Engineer to join their operations team. Key Responsibilities Monitor and prioritise incoming NOC tickets and system alerts, ensuring issues are responded to and escalated where required. Monitor a wide range of infrastructure including servers, networks, firewalls, cloud services, applications and datacentre environments. Respond promptly to incidents, outages and performance issues. Track incidents through to resolution, ensuring all updates are accurately documented. Communicate effectively with customers, internal teams and third-party suppliers regarding incidents and service updates. Carry out basic datacentre activities including server racking, hardware installation and network patching. Support a business-critical 24/7 operational environment where service availability is paramount. Skills & Experience Previous experience in a 2nd Line Infrastructure Support, Service Desk or NOC role. Strong troubleshooting and incident management skills. Good knowledge of Microsoft technologies, including Windows Server and Microsoft 365. Experience supporting cloud-based infrastructure and backup solutions. Previous NOC experience is advantageous but not essential . Comfortable working a rotating 24/7 shift pattern. Excellent communication skills with a proactive approach to problem-solving. You will receive ongoing training and an opportunity to develop your career within Network Operations. Etech Partners needs to collect and use your personal information when you apply for a role. We understand that you care about your privacy, and we take that seriously. Our Privacy Notice describes our policies and practices regarding the collection and use of your personal data. By applying for this job you accept the Privacy Policy

Role overview As a Service Desk Manager, you will work with a broad range of clients ensuring smooth delivery and maintenance of a portfolio of IT and Network products. You will take a proactive and calm approach to service escalations and troubleshooting with commercial sensitivity and acuity. The success of the role will allow Vorboss to grow and develop existing business and create long-term relationships with clients. You will own day-to-day operational performance, continuous improvement, and service governance, driving ticket quality, SLA achievement, incident reduction, customer satisfaction, and effective cross-functional coordination with NOC, Network Engineering, Field Services, Security, and Vendors. Leading your team, you will provide exceptional customer support on all of Vorboss's products. Key responsibilities Operational Leadership & Service Performance Lead the Service Desk to deliver consistent support across IT and ISP service portfolios. Own operational KPIs: SLA/XLA compliance, CSAT/XLA, reopen rates, escalations. Run daily operational rhythms (stand-ups, queue reviews, prioritisation, workload balancing). Ensure high-quality triage, diagnosis, resolution, and escalation using structured troubleshooting. Maintain a strong customer focus during high volume, peak periods, and service disruptions. Proactively identify risks and drive the implementation of the appropriate solution to reduce the likelihood of escalations and/or impact to the client. Ensure effective incident processes, including clear categorisation, prioritisation, communications, and escalation. Lead or coordinate Major Incidents for IT and ISP outages, ensuring rapid restoration, stakeholder updates, clear timelines and post-incident reviews (PIRs/RCA). Work closely with NOC and Network Engineering on outages, capacity issues, and recurring fault patterns. Ensure problems or incidents that arise and cannot be resolved by Vorboss resources are escalated to Vorboss management. People Management, Coaching & Capability Building Recruit, develop, coach, and retain a high-performing team. Conduct regular 1:1s, performance reviews, QA call/ticket assessments. Promote a culture of accountability, learning, and continuous improvement. Process Excellence (ITIL/Service Management) Own and improve processes including Incident, Request, Problem, Knowledge, Change enablement (as applicable), Service Catalogue and standard operating procedures. Drive improvements in ticket quality: categorisation, impact/urgency, troubleshooting notes, resolution codes, and documentation. Implement or enhance process through knowledge, automation, and self-service. Customer Experience & Stakeholder Management Act as the key operational point of contact for internal stakeholders and external customers where applicable, ensuring and establishing good relationships. Build strong working relationships with NOC, Network Ops, Security, Infrastructure, Product, Field teams, and vendors. Ensure communication is clear, timely, and appropriate especially during outages and complex escalations. Client satisfaction as a main objective. Produce monthly service performance reporting, including trends, root causes, and improvement plans. Identify recurring incidents and initiate Problem Management investigations. Deliver service improvement initiatives such as, knowledge base uplift, ticket deflection/self-service, automation, improved triage scripts, improved monitoring/alerting integration with NOC. Tooling, Governance & Compliance Ensure the effective configuration and usage of ITSM tools (e.g. Halo, ConnectWise). Maintain robust controls over access, data protection, auditability, and secure handling of customer information. Ensure procedures follow company policies and relevant compliance requirements (e.g., ISO27001-aligned controls, internal security standards). This list is not exhaustive, and the tasks assigned might increase as per company's needs. Operational ownership: holds the line on quality, process, and outcomes. Customer-first mindset: communicates clearly and follows through. Calm under pressure: confident leading during outages and high severity events. Continuous improvement: always looking for ways to reduce contacts and improve resolution. Collaborative leadership: builds strong cross-team partnerships. The right candidate Proven experience leading a Service Desk / Support Operations team in an IT and/or telecom/ISP environment. Strong working knowledge of ITSM/ITIL-aligned practices (Incident/Request/Problem/Knowledge), network basics (TCP/IP, DNS, DHCP, routing concepts, VPN, Wi Fi), ISP workflows (fault diagnostics, CPE, circuits, carrier escalations). Excellent people leadership skills: coaching, performance management, shift/roster planning. Strong customer handling skills-ability to manage escalations and difficult conversations calmly. Data-driven approach: ability to analyse trends and drive improvements. Experience in a 24x7 or multi-shift operational environment. Familiarity with monitoring tools and NOC workflows (e.g., Zabbix, PRTG, SolarWinds, Grafana). Exposure to structured Major Incident and Problem Management practices. Knowledge of M365, identity (Azure AD/Entra), endpoint management (Intune), and/or VoIP. We believe in taking care of our staff both mentally and physically and in order to support this we offer a range of benefits that youcan access. Employee Share Plan Company pension scheme. 25 days of annual leave allowance that increases with years served (excluding bank holidays). Access to Spill, ourmental health support partner. Cycle to workscheme. Half price gymmemberships through the healthcare provider. Free eye test. Hastee app, to help manage your salary and finances. Diversity, inclusion, and equal opportunities We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. We aim to create a working environment free of bullying, harassment, victimisation, and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued. This commitment includes training managers and all other employees about their rights and responsibilities under the equality, diversity, and inclusion policy. Responsibilities include staff conducting themselves to help the organisation provide equal opportunities in employment, and prevent bullying, harassment, victimisation, and unlawful discrimination. Vorboss promotes step-free access at our main headquarters, whilst taking into consideration physical barriers employees might face across all other sites.

11620CA3 £55k per year + On call + Bonus SC Clearance Sponsorship Available SOC Engineer Milton Keynes - Hybrid working £55,000 + Bonus We're seeking a hands on SOC Engineer to join a growing Cyber Security Operations Centre supporting a diverse portfolio of customers across multiple sectors This is a specialist SOC Engineering position focused on building, maintaining, and optimising the tools, telemetry, detections, and automation that enable SOC Analysts to identify and respond to threats effectively. This is not a generalist cyber security role. Key Responsibilities Administer and optimise Microsoft Sentinel (or equivalent SIEM), including log ingestion, parsing, normalisation, and retention. Develop and maintain SOAR workflows and automation using Azure Logic Apps, Python, PowerShell, Bash, and KQL. Onboard and manage security telemetry from a range of data sources. Design, implement, and tune detection rules to improve alert quality and reduce false positives. Conduct proactive threat hunting using SIEM, EDR, and threat intelligence sources. Support incident investigations, containment, and response activities. Monitor and maintain the health of SOC tooling, sensors, agents, and log pipelines. Produce documentation, runbooks, and operational procedures. Skills & Experience Experience engineering and supporting SIEM platforms, ideally Microsoft Sentinel. Strong scripting and automation skills (Python, PowerShell, Bash, KQL). Experience with SOAR technologies and security automation. Knowledge of detection engineering and threat hunting. Strong understanding of Windows and Linux logging. Good networking knowledge including TCP/IP, DNS, firewalls, and proxies. Experience within a SOC, NOC, or 24/7 operational environment. Familiarity with MITRE ATT&CK, CVEs, and vulnerability management. Exposure to cloud security monitoring across Azure, AWS, or Microsoft 365. Desirable Certifications Microsoft SC-200 CompTIA Security+ / CySA+ ISC2 CC or CISSP GIAC GCIA CEH Cisco CyberOps or Fortinet certifications What's on Offer? Opportunity to work within a mature and growing SOC environment. Exposure to a wide range of customer environments and technologies. Security Clearance sponsorship available for eligible candidates. Clear opportunities to contribute to automation, detection engineering, and SOC improvement initiatives. Location: Milton Keynes (full-time onsite) Working Pattern: Shift rota including evenings, weekends, bank holidays on call support. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.

Relay is fundamentally reshaping how goods move in an online era. Key facts about Relay: Europe's largest-ever logistics Series A ($35M), led by deep tech investors Plural, and a team that's scaling faster than 99.98% of venture backed startups. Relay's Mission Free commerce from friction. High delivery costs act as a hidden tax on e commerce, limiting what can be sold online and who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. THE TEAM 110 people, more than half in engineering, product and data 45+ advanced degrees across computer science, mathematics and operations research Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle An intellectually vibrant culture of first principles thinking, tight feedback loops and relentless experimentation The Opportunity Relay's Last Mile network runs on couriers-tens of thousands of them, doing real work in the physical world every day. Whether each parcel gets delivered successfully depends on the decisions and behaviours of the courier on route. We're hiring a Senior Data Analyst to own how Relay measures and improves courier excellence: how we shape what happens on the doorstep, and how we manage performance before and after that interaction. This role works with the whole of the Last Mile team and partners closely with data scientists, engineers and operators across the squad. There is a v1 of performance management already running; you'll own its evolution into something materially better. Last Mile Handover Optimisation Every handover is a trade off between speed, quality and risk. Moving any one of them can have knock on effects on the others, and finding the right balance is one of the most interesting analytical problems in the network. Your job is to make those trade offs visible, model them, and find the levers that move the network in the right direction. You'll run the experiments, design the measurement, and quantify what actually works. Performance Management Relay already has a framework for measuring courier performance, and it feeds into how work is distributed. The job now is to ensure it drives fleet quality-defining the right behaviours to measure, evaluating the interventions designed to help couriers shift those behaviours, and closing the loop so the framework continuously improves. You'll partner with product, ops and engineering across this work, with the analytics owned by you. Courier Facing Analytics Couriers are the end users of much of this work. You'll think about how performance and rewards are made transparent to them, and you'll run experiments to evaluate whether interventions are actually working for couriers and for Relay. Who Will Thrive in This Role You're a strong analyst who thinks in systems. You break complex problems into components and know where the real opportunity lies. You are successful working with high autonomy and are excited to operate in a Product/Programme Manager like capacity, defining the roadmap as well as executing against it. You care about solving the problem more than which techniques you use. You love working with smart, motivated people. You're fluent in SQL. You're comfortable across the analytical spectrum-designing and reading experiments, building risk scores and segmentation, and shipping descriptive analysis that drives a decision the same week. You communicate inclusively with non technical team members. You love seeing the impact of your work play out in a daily operation. Bonus: You have experience working on performance management, marketplace quality, operational analytics or another relevant domain. Compensation, Benefits & Workplace Generous equity, richer than 99% of European startups, with annual top ups to share Relay's success. Private health & dental coverage, so comprehensive you'd need to be a partner at a Magic Circle law firm to match it. 25 days of holidays. Enhanced parental leave. Located in Shoreditch, our office set up enables the kind of in person interactions that drive impact. We work 4 days on site, with 1 day remote. Hardware of your choice. Extensive perks (gym subsidies, cycle to work, Friday office lunch, covered Uber home and dinner for late nights, and more). Who Thrives at Relay? Aim with Precision: You define problems clearly and measure your impact meticulously. Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. People Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. Grow the Whole Pie: You seek out win win solutions for merchants, couriers and our customers, because when they thrive, so do we. Relay is an equal opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.

Are you passionate about technology and looking to build a career in telecoms? Join Convergence Group as a 1st Line NOC Engineer and be at the forefront of the action, solving real world problems and growing your skills in an industry that keeps the world connected. What it's really like here The pace and intensity are higher than most environments in our sector. The workload is typically around 30% greater than many people will have experienced elsewhere - not because we are chaotic, but because we are ambitious and constantly building. We grow organically and through acquisition, continuously integrating, improving and raising the bar. The landscape evolves, priorities shift, and expectations rise. If you prefer a predictable, static environment, this probably won't feel comfortable. If you are energised by growth, movement and high standards, it can be deeply rewarding. Your strengths will have a bigger platform here - and you will be stretched behaviourally more than in most environments. We value respectful honesty: anyone can challenge an idea; hierarchy doesn't protect thinking and getting it right matters more than being right. Ego doesn't perform well here; curiosity, learning and ownership do. We hire people who are already strong at their craft - the stretch at Convergence Group is navigating pace, complexity and constant evolution. This environment isn't for everyone, but for the right person it offers an exceptional opportunity for impact, growth and accelerated development. What you'll do Deliver top notch customer service by resolving technical issues and keeping customers in the loop Troubleshoot LAN/WAN connectivity problems, and collaborate with field engineers to fix hardware like routers, switches, and Wi Fi APs Use tools such as Solarwinds and Extreme XIQ to track down problems Manage incidents and request tickets on ServiceNow with precision, escalating to senior engineers when needed Assist with hardware and vendor management, ensuring swift resolution of faults What you'll need to apply At least 1 year's support experience in a busy, customer focused service desk or NOC environment Solid understanding of LAN/WAN technologies A networking qualification like CCNA (or working towards it) is a big plus Strong communication - clear, calm and customer focused Flexibility to work in our Manchester office on shift patterns between 7am and 7pm, mainly Monday to Friday, with occasional weekend shifts on a rota basis Ability to obtain BPSS, SC, and NPPV3 clearance for this role Perks of the role You'll bag a fantastic base salary of £28,000 - £36,000 33 days holiday (including bank holidays and it gets better!) Private medical insurance, enhanced pension, income protection & life assurance Learning and development? Absolutely! The nitty gritty Full time, 37.5 hours per week, Monday - Friday (shifts of 7am-3.30pm, 9am-5.30pm, 10.30am-7pm) A requirement to work weekends from home on a rota basis but days given off in the week and overtime paid for additional hours Office based role Who Are Convergence Group At Convergence Group, we break free from corporate red tape as a privately owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in Wan, Lan, WiFi and Security solutions, we stand out by revolutionising infrastructure management - making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right skills, attitude and drive to shape the future with us. Where A Players come to make a difference If you like solving problems, learning fast and making a real impact - this one's got your name on it. Apply now and shape the future of connectivity. £28,000 to £36,000 per year plus additional benefits

Are you passionate about technology and looking to build a career in telecoms? Join Convergence Group as a 1st Line NOC Engineer and be at the forefront of the action, solving real-world problems and growing your skills in an industry that keeps the world connected. What it's really like here The pace and intensity are higher than most environments in our sector. The workload is typically around 30% greater than many people will have experienced elsewhere -not because we are chaotic, but because we are ambitious and constantly building. We grow organically and through acquisition, continuously integrating, improving and raising the bar. The landscape evolves, priorities shift, and expectations rise. If you prefer a predictable, static environment, this probably won't feel comfortable. If you are energised by growth, movement and high standards, it can be deeply rewarding. Your strengths will have a bigger platform here -and you will be stretched behaviourally more than in most environments. We value respectful honesty: anyone can challenge an idea; hierarchy doesn't protect thinking and getting it right matters more than being right. Ego doesn't perform well here; curiosity, learning and ownership do. We hire people who are already strong at their craft -the stretch at Convergence Group is navigating pace, complexity and constant evolution. This environment isn't for everyone, but for the right person it offers an exceptional opportunity for impact, growth and accelerated development. What you'll do: Deliver top-notch customer service by resolving technical issues and keeping customers in the loop Troubleshoot LAN/WAN connectivity problems, and collaborate with field engineers to fix hardware like routers, switches, and Wi Fi APs Use tools such as Solarwinds and Extreme XIQ to track down problems Manage incidents and request tickets on ServiceNow with precision, escalating to senior engineers when needed Assist with hardware and vendor management, ensuring swift resolution of faults What you'll need to apply: At least 1 years' support experience in a busy, customer focused service desk or NOC environment Solid understanding of LAN/WAN technologies A networking qualification like CCNA (or working towards it) is a big plus Strong communication - clear, calm and customer focused Flexibility to work in our Solihull office on shift patterns between 7am and 7pm, mainly Monday to Friday, with occasional weekend shifts on a rota basis Ability to obtain BPSS, SC, and NPPV3 clearance for this role Perks of the role: You'll bag a fantastic base salary of £28,000 - £36,000 33 days holiday (including bank holidays) Private medical insurance, enhanced pension, income protection & life assurance Learning and development - absolutely! Dog friendly office The nitty gritty: Full time, 37.5 hours per week, Monday to Friday (shifts of 7 3:30 / 9 5:30 & 10:30 7) A requirement to work weekends on a rota basis but days off given in the week and overtime paid for additional hours Office based role Who Are Convergence Group? At Convergence Group, we break free from corporate red tape as a privately owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in WAN, LAN, Wi Fi and Security solutions we stand out by revolutionising infrastructure management - making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right skills, attitude, and drive to shape the future with us. Where A Players come to make a difference If you like solving problems, learning fast and making a real impact - this one's got your name on it. Apply now and shape the future of connectivity. £28,000 to £36,000 per year plus additional benefits.

Relay is fundamentally reshaping how goods move in an online era. Key facts about Relay: Europe's largest-ever logistics Series A ($35M), led by deep tech investors Plural, and a team that's scaling faster than 99.98% of venture backed startups. Relay's Mission Free commerce from friction. High delivery costs act as a hidden tax on e commerce, limiting what can be sold online and who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. THE TEAM 110 people, more than half in engineering, product and data 45+ advanced degrees across computer science, mathematics and operations research Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle An intellectually vibrant culture of first principles thinking, tight feedback loops and relentless experimentation The Opportunity Relay's Last Mile network runs on couriers-tens of thousands of them, doing real work in the physical world every day. Whether each parcel gets delivered successfully depends on the decisions and behaviours of the courier on route. We're hiring a Senior Data Analyst to own how Relay measures and improves courier excellence: how we shape what happens on the doorstep, and how we manage performance before and after that interaction. This role works with the whole of the Last Mile team and partners closely with data scientists, engineers and operators across the squad. There is a v1 of performance management already running; you'll own its evolution into something materially better. Last Mile Handover Optimisation Every handover is a trade off between speed, quality and risk. Moving any one of them can have knock on effects on the others, and finding the right balance is one of the most interesting analytical problems in the network. Your job is to make those trade offs visible, model them, and find the levers that move the network in the right direction. You'll run the experiments, design the measurement, and quantify what actually works. Performance Management Relay already has a framework for measuring courier performance, and it feeds into how work is distributed. The job now is to ensure it drives fleet quality-defining the right behaviours to measure, evaluating the interventions designed to help couriers shift those behaviours, and closing the loop so the framework continuously improves. You'll partner with product, ops and engineering across this work, with the analytics owned by you. Courier Facing Analytics Couriers are the end users of much of this work. You'll think about how performance and rewards are made transparent to them, and you'll run experiments to evaluate whether interventions are actually working for couriers and for Relay. Who Will Thrive in This Role You're a strong analyst who thinks in systems. You break complex problems into components and know where the real opportunity lies. You are successful working with high autonomy and are excited to operate in a Product/Programme Manager like capacity, defining the roadmap as well as executing against it. You care about solving the problem more than which techniques you use. You love working with smart, motivated people. You're fluent in SQL. You're comfortable across the analytical spectrum-designing and reading experiments, building risk scores and segmentation, and shipping descriptive analysis that drives a decision the same week. You communicate inclusively with non technical team members. You love seeing the impact of your work play out in a daily operation. Bonus: You have experience working on performance management, marketplace quality, operational analytics or another relevant domain. Compensation, Benefits & Workplace Generous equity, richer than 99% of European startups, with annual top ups to share Relay's success. Private health & dental coverage, so comprehensive you'd need to be a partner at a Magic Circle law firm to match it. 25 days of holidays. Enhanced parental leave. Located in Shoreditch, our office set up enables the kind of in person interactions that drive impact. We work 4 days on site, with 1 day remote. Hardware of your choice. Extensive perks (gym subsidies, cycle to work, Friday office lunch, covered Uber home and dinner for late nights, and more). Who Thrives at Relay? Aim with Precision: You define problems clearly and measure your impact meticulously. Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. People Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. Grow the Whole Pie: You seek out win win solutions for merchants, couriers and our customers, because when they thrive, so do we. Relay is an equal opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.

11620CA2 £55k per year + On call + Bonus SOC Engineer Milton Keynes SC Clearance Sponsorship Available £55,000 + Bonus We're seeking a hands on SOC Engineer to join a growing Cyber Security Operations Centre supporting a diverse portfolio of customers across multiple sectors This is a specialist SOC Engineering position focused on building, maintaining, and optimising the tools, telemetry, detections, and automation that enable SOC Analysts to identify and respond to threats effectively. This is not a generalist cyber security role. Key Responsibilities Administer and optimise Microsoft Sentinel (or equivalent SIEM), including log ingestion, parsing, normalisation, and retention. Develop and maintain SOAR workflows and automation using Azure Logic Apps, Python, PowerShell, Bash, and KQL. Onboard and manage security telemetry from a range of data sources. Design, implement, and tune detection rules to improve alert quality and reduce false positives. Conduct proactive threat hunting using SIEM, EDR, and threat intelligence sources. Support incident investigations, containment, and response activities. Monitor and maintain the health of SOC tooling, sensors, agents, and log pipelines. Produce documentation, runbooks, and operational procedures. Skills & Experience Experience engineering and supporting SIEM platforms, ideally Microsoft Sentinel. Strong scripting and automation skills (Python, PowerShell, Bash, KQL). Experience with SOAR technologies and security automation. Knowledge of detection engineering and threat hunting. Strong understanding of Windows and Linux logging. Good networking knowledge including TCP/IP, DNS, firewalls, and proxies. Experience within a SOC, NOC, or 24/7 operational environment. Familiarity with MITRE ATT&CK, CVEs, and vulnerability management. Exposure to cloud security monitoring across Azure, AWS, or Microsoft 365. Desirable Certifications Microsoft SC-200 CompTIA Security+/CySA+ ISC2 CC or CISSP GIAC GCIA CEH Cisco CyberOps or Fortinet certifications What's on Offer? Opportunity to work within a mature and growing SOC environment. Exposure to a wide range of customer environments and technologies. Security Clearance sponsorship available for eligible candidates. Clear opportunities to contribute to automation, detection engineering, and SOC improvement initiatives. Location: Milton Keynes (full-time onsite) Working Pattern: Shift rota including evenings, weekends, bank holidays on-call support. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation. We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Role: SOC Shift Lead - London Location: London Salary: Competitive salary and package dependent on experience Career Level: Associate Manager Please Note: Any offer of employment is subject to satisfactory BPSS and the candidate being granted a level of security clearance which typically requires 10 years continuous UK address history, usually including no periods of 30 consecutive days or more spent outside of the UK, and a declaration of being a British passport holder with no dual nationality at the point of application. Note: The above information relates to a specific client requirement Role Description: SOC Shift Lead - London provides advanced investigation and analysis, acting as the escalation point for complex or high severity incidents. They conduct root cause analysis, guide L1 analysts, and support incident containment and remediation efforts. The role is part of a high performance compute operations team operating 24/7, with shift teams paid a premium for unsociable shift hours. Key Responsibilities Investigate escalated incidents to determine attack vectors, scope, and potential impact. Correlate events across multiple data sources to build a comprehensive incident narrative. Execute containment, eradication, and recovery activities in coordination with IT/OT stakeholders. Lead response for medium to high severity incidents and document detailed investigation reports. Conduct tuning of detection rules and thresholds in collaboration with the Security Content Engineer. Support continuous improvement by identifying gaps in detection coverage and playbooks. Mentor and provide technical guidance to L1 Analysts. Participate in periodic SOC exercises and simulated incident response drills. Be part of a 24/7 SOC Team, working in shifts. As a shift lead you will be responsible for handling escalations of the Technology Operations Centre in that particular shift. You will be accountable in the absence of a SOC manager or NOC lead. Role Requirements Education: Bachelor's degree in Cybersecurity, Computer Science, or related field. Experience: 7-10 years in SOC, Incident Response, or Threat Analysis roles. Certifications (preferred): GCIA, GCIH, CompTIA CySA+, Microsoft SC 200, or Splunk Certified Power User. Essential Skills Strong analytical mindset, in-depth knowledge of SIEM/EDR tools, malware behaviour, and incident handling methodologies.