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ServiceNow Technical Consultant (ITSM/ITOM) We are seeking an experienced ServiceNow Technical Consultant with strong platform build and integration expertise to support the delivery of enterprise-scale ITSM and ITOM implementations. The successful candidate will be responsible for designing, configuring, developing, and supporting ServiceNow solutions aligned to business and operational requirements. Key Responsibilities Platform Administration & Governance * Administer and maintain the ServiceNow platform across development, test, and production environments * Manage user accounts, groups, roles, and access controls * Configure and maintain platform security, including ACLs and role-based access control (RBAC) * Support instance governance, upgrade planning, patching, cloning, and release management activities * Monitor platform health, performance, and compliance with organisational standards Platform Configuration & Development * Configure and customise core ServiceNow modules, particularly ITSM and ITOM * Design and develop workflows, Flow Designer automations, business rules, client scripts, UI policies, and notifications * Perform UI customisation using Service Portal, Workspace, forms, related lists, and catalog items * Develop and maintain integrations using REST/SOAP APIs, IntegrationHub, MID Server, and third-party connectors * Support CMDB design, discovery, event management, and service mapping activities where applicable * Produce scalable and maintainable technical solutions aligned to platform best practices Implementation & Delivery * Work collaboratively with solution architects, business analysts, project managers, and stakeholders throughout the implementation life cycle * Translate functional and technical requirements into ServiceNow solutions * Participate in sprint planning, technical design workshops, and code reviews * Support testing activities including SIT, UAT, regression, and defect resolution * Contribute to deployment planning and post-go-live support # Documentation & Best Practice * Produce and maintain technical documentation, configuration records, and knowledge articles * Ensure developments align with ServiceNow development standards and governance processes * Provide technical guidance and mentoring to junior developers or administrators where required Required Skills & Experience * Proven experience delivering ServiceNow ITSM and/or ITOM implementations * Strong hands-on experience with: o Platform administration and configuration o Workflow development and Flow Designer o Business Rules, Client Scripts, UI Policies, and ACLs o RBAC and security configuration o Service Catalog and request workflows o Integration development using REST/SOAP APIs and IntegrationHub * Experience with CMDB, Discovery, Event Management, or Service Mapping is highly desirable * Strong understanding of ServiceNow platform architecture and best practices * Experience working in Agile delivery environments * Ability to troubleshoot complex technical issues across integrations and platform functionality Mandatory Certifications Candidates must hold the following current certifications from ServiceNow: * Certified System Administrator (CSA) * Certified Implementation Specialist - IT Service Management (CIS-ITSM) Desirable Certifications * Certified Application Developer (CAD) * Certified Implementation Specialist - Discovery * Certified Implementation Specialist - Event Management * Certified Implementation Specialist - Service Mapping Personal Attributes * Strong problem-solving and analytical skills * Excellent stakeholder communication and collaboration abilities * Ability to work independently and within cross-functional teams * Detail-oriented with a focus on quality and maintainability * Proactive approach to continuous improvement and platform optimisation Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Pendo's Professional Services team is part of the broader Strategy & Transformation organization. The team helps customers transform how they operate, not just how they use Pendo, through onboarding, enablement, consulting, and advisory services. Professional Services plays a critical role in helping customers connect Pendo to measurable business outcomes and sustainable operating practices. As a Professional Services Consultant, you will lead customer engagements that help organizations implement, adopt, and scale their use of Pendo. You will guide customers from onboarding through value realization, aligning Pendo to business goals, implementing high-value use cases, and establishing the foundations needed for long-term success. You will serve as a trusted advisor by combining deep product expertise with strong consulting, technical, and project management skills. This role is a hybrid position working 3 days per week in our London office. What this looks like day-to-day Customer onboarding and implementation: Lead onboarding engagements that accelerate customer time-to-value. Guide customers through installation readiness, use case discovery, implementation, enablement, and activation activities that help them achieve meaningful outcomes with Pendo. Use case discovery: Partner with customers to understand their business goals, challenges, and success metrics. Help them identify and prioritize high-value use cases and develop implementation approaches that align Pendo capabilities to their desired outcomes. Product enablement and best practices: Enable customers on Pendo products and modules, including Analytics, Guides, NPS, Session Replay, Listen, Orchestrate, and Data Sync. Help customers understand not only how to use the platform, but how to use it effectively and sustainably. Custom services delivery: Lead custom consulting engagements ranging from hands on configuration and optimization to broader organizational initiatives such as governance, product operations, and Center of Excellence development. Help customers solve current challenges while building scalable practices that support long term adoption and value realization. Project ownership and delivery management: Manage multiple concurrent engagements while maintaining quality, customer satisfaction, and delivery timelines. Proactively communicate project status, identify risks, manage scope, and/escalate issues when appropriate. Customer relationship management: Build trusted relationships with customer stakeholders, from day to day practitioners to executive sponsors. Act as a strategic advisor who helps customers navigate challenges, make informed decisions, and achieve their desired outcomes. Customer outcomes and delivery excellence: Drive measurable business results tied to the goals established at the outset of each engagement. Deliver projects on time, within scope, and with high customer satisfaction so customers view you as a trusted partner, not simply an implementation resource. Practice impact and ownership: Contribute beyond individual projects by improving playbooks, sharing expertise, mentoring teammates, and bringing customer insights back into the business. Use judgment, customer focus, AI fluency, and ownership to strengthen both customer outcomes and the overall Professional Services practice. Who You Are Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work. You're a builder, not a maintainer. You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Professional Services Consultants don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work. You're AI-curious - genuinely. You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything - how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut. Must-haves 3+ years of experience in consulting, implementation, customer success, professional services, or another customer-facing SaaS role. Foundational to intermediate proficiency in CSS and HTML, with the ability to contribute to technical implementation work such as in-app tagging, Pendo installation, and guide building. Experience working with REST APIs, webhooks, and event-driven architectures. Strong project management and organizational skills, including experience managing multiple projects simultaneously while maintaining quality and timelines. Strong communication, facilitation, and stakeholder management skills across customer audiences. Deep curiosity and problem-solving ability, with the ability to translate customer goals into practical implementation approaches. Nice-to-haves Experience with APIs, data pipelines, integration patterns, ETL processes, and data modeling. SQL proficiency and data modeling expertise. Experience with digital adoption, product analytics, customer experience, or product operations. Experience presenting to and influencing stakeholders across multiple organizational levels. About Pendo Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus. Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote. Benefits: Pendo offers comprehensive, top-tier coverage for employees in the United Kingdom, including medical, dental, life coverage, pension match, equity, and high-value lifestyle perks. EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives. Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: . All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you, we are counting on your unique voice and perspective to help EY become even better, too. Are you ready to grow with a team focussing on Microsoft stack that cuts across markets and industries. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. As a manager in the Microsoft Dynamics team, you will play key role in leading Finance workstream across D365 projects in delivering complex enterprise solutions using Dynamics 365 and the Microsoft Power Platform, ensuring alignment with client goals and business outcomes. Key Responsibilities on Microsoft D365 stack Ability to drive discovery or requirement gathering workshops Can Serve as a primary point of contact with client stakeholders and internal leadership Translate business requirements into deployable D365 solutions Skilled at doing Fit Gap assessment Strong internal and external product demonstration skills Ability to draft D365 Process maps based on internal IPs or Microsoft Business Process catalogue Contribute towards Project plan and follow delivery as per defined plan Can estimate for the entire workstream Play the role of Finance SME in a D365 program using his/her own experience and accounting knowledge Provide solution recommendations through Architecture review boards or Design Authority Aware of Modern Microsoft's best practices while recommending solutions Drafting complex functional design documents/functional specifications Able to access new Microsoft releases and make recommendations to internal and external stakeholders Ability to follow Design decisions during large programs Adept at handling Azure DevOps during program delivery Can lead and review configuration, testing and documentation activities and if required provide recommendations and suggestions based on modern Microsoft best practices Well versed with Microsoft stack (Lifecycle Services, Business Process Catalogue, Task Guides, Office, MS Office etc) Working knowledge of Power Platform Knowledge of entire Finance modules in D365 including Fixed Assets, Cash & Bank, Budgeting & Taxation Can identify risks and report any internal/external deviations against budget, schedule and resourcing to the program/project office Can deliver training (Train the Trainer/End User Training) as per the agreed scope of the program Provide on-going support to end users, assisting with trouble shooting or additional training via email, phone or site visits whilst liaising with Microsoft support team Can contribute towards reusable asset creation for the firm including templates and methodologies Knowledgeable about D365 data migration framework and Security configurations Can work with 3rd parties like exchange rate providers, payment providers and tax authorities Other Key areas Stakeholder management and working collaboratively with Development and Testing teams to deliver high quality solutions that meet client and user business needs. Able to lead multi geography teams to ensure project timelines are met Ability to manage near shore and off shore teams for build activities like configuration and testing Can mentor and guide junior team members on the subject Area Structured approach to problem-solving and project execution Excellent time management and communication skills, well organised, consistently meeting commitments and creating high level deliverables Must Haves Bachelor's or Master's degree in computer science, Information Technology, Business Administration, Accounting, Finance or a related field Good understanding of financial end-to-end processes such as Record-to-Report, Order-to-Cash, Procure to Pay, Acquire to Dispose Understanding of key performance indicators (KPIs) and metrics used in Finance including Project accounting Microsoft Dynamics solutions Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate At least 2 end to end AX/D365 implementation experience English Proficiency is a must Excellent articulation skills for workshops & meetings while using tools like Microsoft PowerPoint Good to have Relevant Professional qualifications are a plus, e.g., ACA, ACCA, CIMA, CMA/RC, CPA/RA or other Flexibility and willingness to travel Microsoft Certified: Power Platform Fundamentals Microsoft Certified: Azure Fundamentals Microsoft Certified: Azure AI Fundamentals Experience in using Microsoft Business Process catalogue on Azure DevOps Experience on Mavim whist using Microsoft Process catalogue Skilled at using Tax calculation Service and have deployed projects using Tax calculation services Knowledge of Electronic reporting to build electronic report, bank payment files & bank reconciliation Can recommend the right budgeting, expense management, consolidation & financial reporting solution (even outside of Microsoft stack to the client) Knowledge of Making Tax Digital Services in UK Have lead Finance module on multi company and multi country roll out programs Proven Idea submissions Implemented by Microsoft Has led data migration on at-least one Project Experience in D365 Asset management and Leasing, Cost accounting module, D365 Project Operations/Project Management & Accounting Experience with D365 cost management with a manufacturing client Has worked on projects delivering features like Finance Insights, Payment predictions, Invoice capture, Globalisation studio, Electronic Invoicing Knowledge of Microsoft CoPilot for Finance MicrosoftFY26 EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity Having undergone a paradigm shift in recent years, SAP offers an innovative high-performance real-time platform and solutions which meet the needs of end-to-end digitised enterprises. Our EY SAP team is focused on working with our clients to leverage these SAP innovations and create business value. We are looking for technology-minded, business-focused and creative managers with a passion for bringing context to SAP innovations and ability to demonstrate how it can help transform our clients' day to day operations. We are looking for people who have been there and done it, who want to keep close to the technology and who want to deliver solutions that have optimum impact on their clients. Your key responsibilities In your role as an EY Senior Manager you will have responsibility for designing & delivering our technology projects within our client base. You will be expected to: Manage a SAC project team on a client-facing engagement, working effectively across the full lifecycle delivery of a large, complex technology programme whilst managing project financials Design complex planning and consolidation solutions which meet the requirements of our clients and are in line with leading practices Engage and collaborate with clients' stakeholders across all levels of the organisation Build excellent client relationships and drive sales and opportunities in the market Work as part of a high performing team, mentoring junior members of staff Skills and attributes for success You will have knowledge and experience of the following: SAC certification or equivalent experience Ability to create complex system architecture, from designing a SAC solution to fit with business functional requirements to proposing wider system landscape frameworks to enable data integrations Positioning the features and limitations of SAC Understanding of leading practices for developing SAC models Strong financial planning & consolidation knowledge Full lifecycle project delivery experience (Build, Test & Deploy phases) including workshop planning and delivery, requirements & backlog definition, data model design, creation of Functional & Technical specifications and system configuration Hands-on project delivery experience of SAC capabilities including data integration and modelling, planning calculations, consolidation rules and dashboarding Deep understanding of business finance processes and how SAC can be leveraged to support these Understanding of the sales process, from opportunity through to delivery, with technical expertise to determine how SAC can provide value for our clients To qualify for the role you must have Demonstrable ability to manage large, complex programmes Understanding of the full life cycle of SAC planning implementations both in terms of project delivery and the financial management Experience working with waterfall and agile delivery methodologies Experience delivering financial planning projects, notably complex SAC planning delivery Experience designing complex SAC solutions Excellent communication skills and ability to build 'Trusted Adviser' relationships Strong presentation skills Proven sales expertise Willingness to travel as required in relation to working at Client Sites on specific engagements An understanding of the SAC Planning roadmap and industry trends Ideally, you'll also have SAP analytics experience (SAP BW, HANA, Datasphere or BDC) Experience in complex SAC planning delivery Experience with SAP Group Reporting Experience with SAP BPC or Integrated Planning Industry / sector expertise would be advantageous What we look for You will be comfortable working as part of a multi-disciplinary team, where you operate collaboratively with clients to help them digitize their business processes utilizing the latest SAP technology. You will add value by contextualizing, designing and delivering solutions within your domain expertise, you are expected to continuously develop your skills and product knowledge, staying up-to-date with SAP's innovations and leveraging this to provide insight and creative solutions. What working at EY offers We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that's right for you EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. SAPEPM EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Overview Stirling Dynamics is recruiting a Chief Engineer with a focus on software/electronic hardware. Stirling Dynamics design, develop and produce a wide range of high-end aircraft simulator, ground control and flightworthy cockpit controls. Stirling's products include both 'active' and 'passive' controls. The active controls primarily serve the engineering development and pilot training simulation market. They are feature-rich, highly reconfigurable, and suitable for single or dual (linked) aircraft cockpit configurations. Our range of active products includes side sticks, throttles, collectives, cyclics, tillers, pedals and their associated control systems. The company is continuously bringing new products to market while enhancing and refining existing solutions. Although Stirling has passive product offerings for the pilot training and simulation sector, the primary demand is for flightworthy applications where Stirling design, develop and supply products that are integrated within certified aircraft. We have pioneered active control technology since the early 1990s and are proud to hold many industry and technology firsts, including supplying the controls for the first fully active fly-by-wire helicopter flight. Today, we supply active sticks and throttles for the new F-35 pilot training simulators and continue to innovate and push boundaries in cockpit control technology. THE ROLE Due to a strong order book and sustained growth, Stirling Dynamics is seeking a highly experienced engineer to join the Chief Engineer team, providing technical leadership, guidance, and governance through the bid and complex project delivery phases. Our existing team brings a breadth of expertise across multiple disciplines. This opportunity is designed to complement that team by filling a key capability gap, with a focus on individuals with a software/electronic hardware background developed within regulated environments (e.g. rail, aerospace etc). Stirling operates a matrix organisation with engineering capability on one axis (engineering teams/departments - organised by discipline, each led by a Technical Manager) and project delivery on the other (project management delivering on behalf of business units - project management is led by the Head of Programmes and each business unit by a Business Manager).The Chief Engineer role sits within the delivery axis, working in collaboration with business stakeholders and technical teams to ensure that both bids and project solutions are technically robust, well-balanced (considering time, cost, and quality), and aligned with customer and regulatory requirements. The role is primarily based in our Bristol office, with occasional travel to client sites. We are committed to flexible working and offer the opportunity to work from home for part of the week. Chief Engineers provide an important 'governance' function, offering independent, thoughtful review of technical solutions. They may also take on a more hands on leadership role within particularly complex bids or projects, helping to guide direction and delivery.This is one of the most senior engineering roles within the organisation, reporting directly to the Operations Director. The work is diverse, spanning aerospace, marine, and training & simulation. Within Aerospace, projects may include civil and military applications across fixed wing, rotary wing (including eVTOL), and a range of aircraft sizes. Projects can encompass airworthy equipment development, complex modifications, and new aircraft programmes. In Marine, the work includes submarine control system solutions and specialist consultancy. Within Training & Simulation, it involves the design and manufacture of a wide range of active and passive pilot COTS (standard Stirling product) and bespoke cockpit control solutions for a global customer base. The ideal candidate will bring experience leading multi disciplinary teams and successfully delivery of complex engineering programmes in one or more of these areas. This is a highly visible role internally and externally. The ability to build strong, trusted relationships and work effectively with a wide variety of stakeholders (customers, regulators, and colleagues) is essential. Responsibilities General Act on behalf of the Operations Director to support the successful delivery of technical bids and projects/programmes. Business Development Support the Business Development teams by providing customer focused technical expertise and 'solutioneering' prior to formal bid activity. Proactively identify and nurture opportunities with both new and existing customers. Bids During the bid phase, work closely with business managers and project management, taking ownership of shaping a compelling and cohesive technical response. Engage Technical Managers and the wider engineering community where needed, ensuring that solutions are robust, well considered and aligned with requirements. Project Delivery Support a smooth and seamless transition from bid to project launch, ensuring technical continuity. Provide ongoing technical guidance and assurance to projects as needed (e.g. reviewing plans, facilitating design reviews, offering independent insight and support). On selected complex projects/programmes, take on a leading technical role to help ensure successful delivery of high quality, compliant, and commercially sound solutions. Strategy Contribute to shaping the future technical direction of products and services, supporting innovation and continuous improvement Desired skills Current Security Check (SC) clearance or eligibility to obtain Experience across the full product development lifecycle Customer facing technical or business development experience Success in this role will be supported by the following qualities: Ability to engage, support and guide multi disciplinary teams towards shared goals A collaborative and professional approach when working with diverse stakeholders Confidence to question, challenge constructively, and offer solutions Strong organisational skills with the ability to balance multiple complex priorities Practical, logical thinking combined with sound judgement Attention to detail and a proactive approach to quality assurance A motivated and dependable approach to meeting commitments Openness to change, with a positive mindset towards continuous improvement Experience Degree qualified engineer in a relevant discipline Significant experience in relevant sectors, particularly in software and electronic hardware within regulated/high integrity environments Proven experience contributing to and shaping technical bids Demonstrated success leading complex engineering projects and teams Benefits Competitive package. The role can cover grades 8-9 and therefore has a wide salary range (minimum of £65,000) as it will depend on the candidate's experience level. We offer a range of benefits to our employees to recognise their efforts. Playing hard is equally as important as working hard, so regular events are held throughout the year which provide an ideal opportunity to mix socially

IT Infrastructure & Systems Manager We are seeking an experienced and highly motivated Senior IT Infrastructure Manager with at least 7 to 10 years experience to oversee, manage, and continuously improve the organization's IT infrastructure, enterprise systems, network environment, and end user computing services. The successful candidate will ensure the availability, security, performance, and resilience of critical business systems while leading technical teams and supporting key stakeholders across the organization. This role requires a strong blend of technical expertise, leadership capability, operational excellence, and stakeholder management skills, within a complex enterprise environment that includes financial, trading, and treasury systems. Please note that this is a completely hands on role and you must be able to be a Network Engineer, Network Security and Systems Manager all rolled in to one function. Role Description The IT Infrastructure & Systems Manager is a full time role based in London with a hybrid working arrangement, combining on site presence with some work from home. This role is responsible for managing and maintaining the organization's core IT infrastructure, including servers, networks, storage, and cloud services. Day to day tasks include overseeing system administration, monitoring performance and availability, implementing security best practices, and coordinating backup and disaster recovery processes. The role involves leading and supporting IT operations, resolving complex technical issues, and ensuring that systems, applications, and services remain stable and secure. The IT Infrastructure & Systems Manager will collaborate with internal stakeholders, manage vendors and service providers, contribute to IT strategy and roadmaps, and document procedures, standards, and configuration changes. Qualifications Strong foundation in Information Technology and IT Operations, including infrastructure design, capacity planning, and service management. Hands on experience with System Administration and Troubleshooting across Windows and/or Linux environments, virtualization, and cloud platforms. Proficiency in Network Security, including firewalls, VPNs, endpoint protection, access control, and security monitoring. Proven ability to manage IT projects, prioritize tasks, and deliver improvements on time and within scope. Excellent communication and stakeholder management skills, with the ability to explain technical concepts to non technical audiences. Experience leading or mentoring IT team members or support staff is highly desirable. Relevant certifications (eg, ITIL, Microsoft, Cisco, CompTIA, or cloud certifications) are an advantage. Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. Infrastructure & Systems Management Administer, maintain, and optimize Windows and Linux server environments. Manage VMware virtualized infrastructure (vSphere 8 and above). Oversee enterprise backup and disaster recovery solutions using Veeam Backup & Replication. Manage Veeam ONE monitoring and Veeam Recovery Orchestrator (VRO) environments. Administer endpoint security and encryption solutions, including Symantec Endpoint Protection (SEP) and Symantec Endpoint Encryption (SEE). Support endpoint DLP, SIEM, and security monitoring tools (eg, Splunk, Tenable). Manage patching processes using ManageEngine Patch Manager Plus. Support Microsoft 365 services and related cloud technologies. In depth understanding of Cyber security Monitor system performance, capacity, availability, and infrastructure health. Ensure compliance with IT governance, security policies, and operational standards. End-User Computing Support Provide advanced desktop, laptop, printer, Mobile device (iOS) and branch office IT support. Deliver AV support for meeting rooms, conferencing, presentations, and collaboration systems. Manage OS deployment, imaging, image creation, maintenance, and software packaging. Administer Active Directory (AD), Group Policy Objects (GPOs) and user provisioning and NTFS permissions. Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. Resolve technical incidents and service requests in line with agreed SLAs. Enterprise Applications & Financial Systems Support Support and administer business critical applications, including: Bloomberg FXT and Refinitiv Eikon, Murex Treasury System, SWIFT Alliance Access (SAA), 1AML, SIBS, GFMS, COP Support enterprise file synchronization and replication solutions (eg, Syncovery, other SFTP). Networking Configure and support Cisco switches and routers. Administer FortiGate firewall environments. Strong network fundamentals: DNS, DHCP, TCP/IP, LAN/WAN, Routing and connectivity troubleshooting. Monitor network performance, availability, and security posture. Security & Endpoint Management Support vulnerability management using tools such as Tenable. Manage security monitoring and log analysis tools (eg, Splunk). Perform SSL/TLS certificate lifecycle management using OpenSSL. Create and manage CSRs, certificate chains, and private keys. Ensure adherence to cybersecurity policies, standards, and regulatory requirements. Support physical access control systems (eg, Paxton) Governance, Documentation & Process Improvement Develop, maintain, and enforce IT policies, standards, and operational procedures. Produce system architecture diagrams, technical documentation, SOP's, and performance reports. Identify and drive opportunities for automation and service improvement. Support technology planning, infrastructure modernization, and transformation initiatives. Operating Systems Windows 11 Windows Server 2019/2022 (or equivalent enterprise environments) Red Hat Linux Infrastructure & Virtualization VMware vSphere / vCenter (v8.0.3 and above) Veeam Backup & Replication Veeam ONE, VRO Microsoft Office 365 ManageEngine Patch Manager Plus SaaS solutions SQL Server Security Symantec Endpoint Protection (SEP) Symantec Endpoint Encryption (SEE) SentinelOne - EDR/XDR Endpoint DLP solutions Firewall administration Vulnerability management tools (eg, Tenable) SIEM tools (e.g., Splunk) Hardware & Storage Dell PowerEdge Servers Dell PowerVault SAN Storage Technical Competencies Data analysis and operational reporting Desktop and laptop support Infrastructure monitoring and performance management Certificate lifecycle management (SSL/TLS) Windows imaging and deployment, GPO, NTFS PowerShell scripting SQL Server administration Understanding of software development lifecycle (SDLC) and deployment processes Architecture review and systems optimization Asset management 7+ years of experience in enterprise IT infrastructure and systems administration. Experience within financial services, banking, trading, or treasury environments. Proven experience managing mission critical infrastructure and applications. Experience operating within regulated and security-focused environments. Able to provide support to VIP stakeholders. This is a hybrid role with 3 days at the office in Central London. Salary for this role will be in the range £60K - £65K.

Burberry is seeking a Retail Planning Systems Consultant to join the IT, Planning & Merchandising domain. The role focuses on hands on engineering, configuration and maintenance of planning and merchandising solutions across end to end processes including forecasting and replenishment. Work closely with Delivery Managers, Business Analysts and Solution Architects to deliver backlog items, validate partner output and embed engineering standards.

Power Platform Developer 3 months initially - extensions London - hybrid £495 per day inside IR35 - Umbrella only Hold active or eligible for SC security clearance The Power Platform Developer / Engineer will design, configure, build, test and support digital solutions using the Microsoft Power Platform. The role will help transform manual, paper-based or inefficient business processes into secure, user-centred and maintainable digital services. The postholder will work with product managers, business analysts, service owners, architects, testers, data specialists, security teams and end users to develop solutions that meet business needs, comply with government standards, and support wider digital transformation. This role combines low code configuration, pro code development, integration, automation, data modelling, testing, support and platform governance. Key Responsibilities 1. Solution Design and Development Design, configure and develop solutions using Power Apps, Power Automate, Dataverse, Power Pages, Copilot Studio and related Microsoft 365 services. Build canvas apps, model driven apps, automated workflows, approvals, forms, dashboards and lightweight business applications. Translate user needs and business requirements into effective digital solutions. Apply modern development standards, including reusable components, documented configuration, secure design and structured deployment. Use Power Platform development tools such as solutions, environments, connection references, environment variables and pipelines. 2. Configuration Engineering Configure Power Platform components in line with agreed design patterns and governance standards. Manage Dataverse tables, columns, views, forms, business rules, security roles and application lifecycle settings. Configure Power Automate flows for business process automation, notifications, approvals and integrations. Configure Power Pages where external-facing or self service user experiences are required. Support configuration of connectors, gateways, service accounts and data connections in line with organisational policies. 3. Integration and Data Integrate Power Platform solutions with Microsoft 365 services such as SharePoint, Teams, Outlook, Excel, OneDrive and Power BI. Support integration with enterprise platforms such as CLIO Operate, ServiceNow, Azure services or line of business systems where required. Design simple and effective data models using Dataverse, SharePoint Lists or approved data sources. Ensure data is structured, secure, accessible and aligned with information governance requirements. Work with data teams to support reporting, analytics and data quality requirements. 4. Testing and Quality Assurance Develop and execute unit, system and user acceptance testing for Power Platform solutions. Support test planning, defect triage and release readiness activity. Ensure solutions are reliable, accessible, performant and supportable. Apply version control, peer review and deployment practices where appropriate. Document test outcomes and support service acceptance into live operation. 5. Security, Compliance and Governance Build solutions that comply with organisational security, data protection, records management and accessibility requirements. Apply role based access controls, data loss prevention policies, environment strategy and connector governance. Work with cyber security, information governance and architecture teams to ensure solutions are secure by design. Support DPIAs, risk assessments, technical documentation and service assurance activities where required. Ensure solutions follow government and departmental standards for secure, accessible and maintainable digital services. 6. Service Support and Continuous Improvement Support live Power Platform services, including incident investigation, defect resolution and minor enhancements. Monitor performance, usage, failures and flow runs. Maintain documentation for support teams, service owners and users. Identify opportunities to simplify, automate or improve existing processes. Contribute to continuous improvement of Power Platform standards, reusable components and delivery methods. 7. Collaboration and User Centred Delivery Work in multidisciplinary teams with product, delivery, technical, data and business colleagues. Engage with users to understand needs, pain points and service outcomes. Contribute to discovery, alpha, beta and live phases of digital service delivery. Communicate technical information clearly to non technical stakeholders. Support knowledge sharing, community of practice activity and upskilling of citizen developers where appropriate. Essential Skills and Experience Technical Skills Developing and configuring solutions using Microsoft Power Platform. Building Power Apps, including canvas apps and model driven apps. Creating and maintaining Power Automate cloud flows. Working with Dataverse, including tables, relationships, forms, views and security roles. Using Microsoft 365 data sources such as SharePoint Lists, Excel, Outlook and Teams. Managing Power Platform solutions across development, test and production environments. Understanding Power Platform environment strategy, connectors, DLP policies and governance. Applying testing, documentation and deployment practices. Troubleshooting issues across apps, flows, data sources and permissions. Understanding accessibility, security and data protection considerations. Development and Engineering Skills Design, build, test, correct and document applications or configurations. Apply modern development standards and reusable design patterns. Write clean, maintainable and secure configuration or code. Use structured testing and release methods. Support services through development, transition and live operation. Work collaboratively in an agile, multidisciplinary environment. Desirable Skills and Experience Experience with Power Pages. Experience with Copilot Studio. Experience with Power BI integration and reporting. Experience with Azure DevOps, GitHub or Microsoft Power Platform pipelines. Experience with Azure Logic Apps, Azure Functions or API integrations. Experience of working in a UK government, public sector or regulated environment. Understanding of the GDS Service Standard, accessibility requirements and government digital delivery phases.

Experis - ManpowerGroup is recruiting a Power Platform Developer in London. The role combines low code configuration with pro code work to design, configure, build, test and support digital solutions using the Microsoft Power Platform. Hybrid work model in London and an initial 3 month contract with extensions. The candidate will work with product managers, business analysts and security teams to deliver solutions meeting business needs, governed by government standards and secure by design.

Why Harvey At Harvey, we're transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we're reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we're scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth - personal, professional, and financial - is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission - operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today - and we're just getting started. Role Overview As Harvey continues to scale its customer offerings for strategic customers, we are hiring a Technical Account Manager to join our Customer Success organization. This role serves as a high touch, technically fluent support resource for Harvey's most strategic customers, providing rapid, expert handling of complex, time critical, and sensitive issues. The Technical Account Manager strengthens Harvey's post sale presence by partnering closely with Customer Success Managers and internal teams to deliver exceptional technical support, proactive incident management, and clear, credible customer communications. This role is ideal for someone who thrives in high stakes environments, enjoys deep problem solving, and takes pride in delivering a world class customer experience. This role follows a fixed Thursday to Monday OR Friday to Tuesday schedule, with weekend coverage included as part of the standard five day workweek. What You'll Do Serve as a primary escalation point for Enterprise and Majors accounts, owning high severity and technically complex support cases through resolution. Triage, investigate, and resolve urgent customer issues with speed and sound judgment, coordinating across Support, Customer Success, Engineering, Product, and Security teams. Maintain deep account context, including customer workflows, configurations, integrations, and sensitivities, and apply that context to troubleshooting and communications. Provide real time, hands on technical support for senior customer stakeholders, including Knowledge Management, Innovation, and IT leaders. Lead clear and proactive incident communications, translating technical updates into customer specific impact, expectations, and next steps. Participate in incident response workflows, including severity classification, escalation handling, and post incident retrospectives. Document root causes, resolutions, and preventative actions to improve product reliability, internal knowledge coverage, and operational maturity. Contribute to the development and continuous improvement of escalation playbooks, runbooks, and support tooling. Partner closely with Customer Success Managers to enhance Harvey's post sale technical engagement and overall customer experience. What You Have Experience supporting enterprise or highly regulated software products in technical support, escalation management, or technical account facing roles. Proven experience engaging and managing high level stakeholders both internally and externally. Exceptional attention to detail with the ability to manage and resolve complex, multi layered support cases Strong technical foundation, with the ability to troubleshoot complex systems and collaborate effectively with Engineering and Product teams. Ability to bridge technical and non technical communication by translating complex back end and front end concepts into clear, accessible language for customers Deep customer obsession and ownership mindset-end to end accountability for customer outcomes and going beyond issue resolution to actively champion the customer's long term success with the product. Exceptional judgment under pressure, with comfort operating in high severity, time sensitive, and confidential situations. Clear, polished written and verbal communication skills, with experience engaging senior customer stakeholders. Demonstrated ability to manage multiple urgent issues simultaneously while maintaining accuracy, composure, and customer trust. Highly collaborative mindset and strong partnership orientation with Customer Success and cross functional teams. Comfort operating in ambiguity and contributing to process building in a fast scaling environment. Nice to Have Experience supporting AI powered, data intensive, or security and compliance sensitive products. Familiarity with incident management frameworks, on call models, or escalation playbooks. Prior experience working with law firms or professional services organizations. Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices here. Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing .

Technical Project ManagerApplylocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: JR223 The Role We are seeking an experienced Project Manager (PM) to lead delivery across a complex front office transformation programme.The Project Manager will be responsible for the end-to-end delivery of assigned projects, ensuring they are completed within prescribed timelines and budgets. This includes defining project objectives and scope, coordinating team efforts and third-party vendors, and overseeing quality throughout the project lifecycle. This role requires strong leadership, communication, and organisational skills, along with the ability to operate in a fast-paced environment.This role is a 12 month FTC. Key Responsibilities Project Leadership & Delivery Own day to day delivery of assigned workstreams within the front office programme, ensuring progress against scope, timelines, and milestones. Develop and maintain detailed project plans, RAID logs, resource plans, and progress dashboards. Manage dependencies across business, operations, and technology teams, escalating issues where appropriate. Stakeholder & Team Management Engage closely with front office teams, operations, and technology partners to ensure alignment and adoption. Work collaboratively with the Business Analyst to ensure requirements are captured, understood, and translated effectively into deliverables. Facilitate regular steering meetings, project working groups, and vendor sessions, producing clear updates and structured reporting. Requirements, Design & Solution Oversight Support and guide the development of requirements, process maps, and solution options in partnership with the BA and Programme Lead. Coordinate the review and sign off of functional designs, configuration specifications, and integration requirements. Ensure solutions align with business objectives, operational efficiency goals, and the programme's strategic goals. Governance & Risk Management Maintain strong project/ programme governance, ensuring compliance with internal delivery standards and controls. Identify, track, and manage risks, issues, and dependencies, proactively driving resolution. Maintain clear and consistent communication with senior stakeholders, providing insights, forecasts, and recommendations. Testing, Deployment & Change Lead planning and coordination of UAT cycles, working with brokers and SMEs to ensure proper coverage and defect triage. Oversee cutover planning, go live readiness, and early life support for new systems and processes. Support change management activities including training, communications, adoption tracking, and post implementation reviews. Skills & Experience Essential Proven experience as a Project Manager within the insurance or reinsurance sector, ideally within Specialty or the London Market. Strong track record delivering front office or broker facing systems, tools, or process improvements. Excellent project planning, governance, and reporting capabilities. Strong communication and stakeholder management skills, with the ability to work confidently with brokers and senior leaders. Ability to manage multiple concurrent workstreams in a fast paced and evolving environment. Desirable Experience supporting start ups, new market entrants, or business build outs. Familiarity with broking platforms, document production tools, CRM systems, or placement technologies. Understanding of London market practices, including regulatory and operational nuances. Personal Attributes Highly organised, delivery focused, and proactive. Comfortable navigating ambiguity and shaping structure in newly forming environments. Strong relationship builder with a collaborative, open working style. Confident decision maker with a pragmatic, solutions driven mindset. About Willis Re We combine specialist broking with analytics, modeling and research to help insurers optimize risk transfer, strengthen balance sheets and achieve sustainable growth. Our approach is relationship-driven, transparent and outcome-focused. At the heart of Willis Re is a focus on delivering the most cutting-edge analytical solutions to enable more informed, better decision-making for risk selection, portfolio optimization, and capital management. The launch of Willis Re brings a strategic advantage of being unhindered by legacy, an ability to leverage data, statistical models and advanced technologies with the best knowledge and expertise to deliver more efficient and effective reinsurance outcomes. This places Willis Re in a unique position to build a truly analytically driven business, focused on creating solutions for the reinsurance industry that are future led and forward thinking. Willis Re will also leverage recognized technical expertise from WTW's Insurance Consulting & Technology business including their advanced modeling and analytical capabilities. Alongside this will be WTW's Research Network, an award-winning business supporting and influencing science to improve the understanding and quantification of risk.Willis Re is committed to embracing a diverse, inclusive, and flexible work environment. We provide equal opportunity to all qualified individuals regardless of race, colour, religion, age, gender, gender expression, national origin, veteran status, disability, orientation, or any other legally protected categories. If you have a need that requires accommodation, please email us at

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma's platform helps teams bring ideas to life-whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As an Enterprise Specialist on the Product Support team, you'll partner closely with the Enterprise Support Manager to deliver and continuously improve our Enterprise Support experience, supporting Figma's most strategic customers with high-quality, reliable, and efficient support across complex use cases. You'll play a key role in building trust with customers and collaborating with internal partners such as Sales, Product, and Engineering, bringing technical expertise in working with Enterprise-level customers to diagnose issues, determine solutions, and anticipate customer impact - serving as a customer advocate while working cross-functionally to deliver an exceptional experience. This is a full time hybrid role that can be held from our London hub. What you'll do at Figma: Develop expertise of Figma's products and the journey of our customers, from Product Designers to Account Administrators, to accurately diagnose sophisticated inquiries Interact with Figma customers daily via email, taking ownership over cases from start to resolution Partner closely with Sales teams to guide large scale organizations through complex workspace configurations, acting quickly to address technical issues and ensuring successful account setup Operate as the voice of the customer, capturing both product and process gaps in the experience and presenting data-backed cases for new feature development and process automation Act as designated point of contact for high-risk escalations and issues, proactively engaging the appropriate partners, and owning communication through to solution Identify trends and communicate insights to our Product and Engineering teams to advocate for bug fixes, process improvements, and feature enhancements Engage in pilot programs and experimentation to identify efficient approaches for delivering fast and personalized interactions to meet performance expectations and customer commitments Recommend foundational tooling and processes in partnership with our Product Support Operations teams to ensure we are set up to scale We'd love to hear from you if you have: 3+ years' experience working in a Support environment for a technical SaaS product, ideally supporting Enterprise customers Experience troubleshooting SAML/SSO and SCIM configurations for large-scale organizations Experience working with system administration for large end-user communities or guiding customers through complicated implementations Experience in evaluating business impact of technical issues to drive cross functional alignment, prioritization, and timely resolutions While it's not required, it's an added plus if you also have: Skilled in using tools such as Adobe XD, Sketch, and/or Framer and a passion for UX/UI development Familiarity with or willingness to learn AI concepts (e.g., prompt refinement, natural language tools, generative AI, machine learning basics) At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.

RainFocus, one of the most innovative software companies, is in search of an exceptional Project Manager. About RainFocus RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market - it will be challenging, fun and exciting. About the Role Strong project management is a key element of client success at RainFocus. Our Project Managers are the driving force behind complex, multi-stakeholder event technology implementations - owning client relationships, leading cross-functional project teams, and ensuring every engagement moves forward with clarity and momentum. This is a pure project management role. You will not be responsible for any platform configuration or technical build work - that is handled by your team of dedicated solution consultants and architects. Your focus is entirely on leadership: managing timelines and risks, building strong client relationships, aligning stakeholders, and driving successful outcomes across a portfolio of concurrent projects. Our clients are sophisticated, high-touch, and deeply invested in their events. That means you will be in daily communication across multiple channels, navigating scope conversations, managing competing priorities, and keeping complex projects on track even when requirements shift. It also means this work is genuinely meaningful - you will own the client relationship and see the direct impact of your leadership at every event. Our Project Managers typically manage multiple client engagements simultaneously, with project cycles averaging 9-12 months. You will also take on projects mid-lifecycle as part of normal portfolio management - experience navigating mid-flight transitions is a strong asset. This remote role can be located anywhere in the United States. Average travel is up to 15%, averaging 5-7 days per trip. Travel primarily involves being onsite at client events, which may include weekends, as well as post-event reviews and client-driven meetings. How You Will Contribute Planning Align with clients on key project milestones and maintain accountability to agreed timelines Build and maintain detailed project plans across a concurrent portfolio of client engagements Identify and manage dependencies, risks, and priorities across multiple work streams Coordinate internal teams to remove obstacles and keep deliverables on track Participate in pre-sales planning as a member of client account teams Identify and engage appropriate resources across client and RainFocus teams Client Communication & Relationship Management Serve as the primary point of contact for clients throughout the project lifecycle Communicate formal weekly status updates to client and RainFocus stakeholders Communicate with event steering teams and executive-level committees Facilitate workshops with clients, solution consultants, and architects to capture requirements and define action plans - you lead the conversation; your project team executes the build Manage scope conversations directly with clients, including presenting and negotiating change orders when deliverables fall outside the original project scope Solicit feedback from clients and team members to drive prioritization Coordinate post-event reviews between client and RainFocus account team Surface decision points and escalations to stakeholders to remove obstacles Change Management Provide change management support for first-year event clients Ensure necessary training is provided to clients and partners to support effective adoption of new processes and technology Identify impacts to roles and responsibilities within client teams and elevate resource constraints where needed Project Controls Follow and deliver projects leveraging RainFocus best practice implementation process Manage expectations, scope, and priorities of implementation Ensure that all project artifacts are captured and maintained Monitor and manage project financial performance against targets Qualifications 4+ years of project management experience, with demonstrated success managing complex, multi-stakeholder projects with long implementation cycles Experience in project managing software implementations Proven experience in a client-facing project management role - you are comfortable owning the client relationship and having direct, sometimes difficult conversations about scope, timelines, and expectations Experience managing multiple concurrent projects or client engagements simultaneously Proficiency with project management tools; experience with Jira is a plus Strong written and verbal communication skills, including experience presenting to executive-level stakeholders Excellent interpersonal, organizational, analytical, and follow-up skills Working knowledge of Google Workspace and Microsoft Office suite Highly self motivated with strong ownership mentality and consistent follow through Highly detail oriented with proven ability to document systems and processes Preferred Qualifications Events industry experience strongly preferred - candidates familiar with the pace, complexity, and client dynamics of event technology implementations tend to ramp faster and thrive longer in this role Experience taking over projects mid lifecycle and successfully building client trust in an inherited engagement PMP certification or equivalent Solution oriented, patient, and persistent in the face of organizational and client-driven challenges Challenger mentality - ability to drive direct client conversations about scope, expectations, and priorities Ability to organize ambiguous situations into concrete deliverables and clear next steps Able to prioritize and manage competing deadlines across a concurrent project portfolio Strong team player mentality - this team succeeds together Location/Travel This remote role can be located anywhere in the United States of America. Total travel could be up to 20%. The nature of the travel is being onsite at client events, which may include weekends, as well as postmortem and client driven meetings. Why work at RainFocus? At RainFocus we delight millions of attendees at large scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events. As a member of the RainFocus team, you will have the opportunity to experience first hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities. As a member of the Project Management team, we have built something we are genuinely proud of on this team. Here is what you can expect when you join: A structured 8 week onboarding program designed to set you up for success before you take on your first client. A 12 week mentorship program pairing you with a tenured PM who will support your transition into the role. Managers who are deeply invested in their team members as people - not just producers. Our team satisfaction scores have risen consecutively across each of our last three company wide surveys. A team culture built on open feedback and shared ownership. Our processes, tools, and initiatives are regularly shaped by PM input through focus groups and direct feedback channels. The opportunity to make a visible impact - on your clients, on major events that reach thousands of attendees, and on a team that is actively building something better. Competitive salaries and benefits, 401k, generous PTO, and a remote first work environment. If you are a strong project manager who thrives in a client facing, fast paced environment and wants to be supported as well as challenged, we want to hear from you. What are you waiting for? Apply today! We need more talented, hard working, fun loving team members just like yourself! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Reference MaPS01238 Principal Software Developer £90,000 per annum Bedford Permanent Hybrid Working Join us at the company (MaPS) as a Principal Software Engineer with deep front end expertise to lead and strengthen our React, Next.js and front end engineering capability. This is a front end led role with broader full stack awareness: you'll spend most of your time shaping front end architecture, reusable patterns, accessibility, design systems and engineering standards, while also working confidently with Azure cloud services, API integration and CI/CD. You'll lead the React / Front End Community of Practice, mentor senior and lead engineers, and support teams where your expertise is most needed. This could include leading key initiatives, embedding with teams to solve complex engineering challenges, guiding the evolution of our design system and component library, or helping teams make pragmatic decisions across the front end and integration layer. Key Responsibilities Provide hands on technical leadership across multiple teams, embedding where needed to solve complex front end engineering challenges, reduce technical risk, establish reusable patterns and align implementation with wider technology strategy. Define and evolve front end architecture, frameworks, standards and engineering practices, particularly across React, Next.js and the front end platform, ensuring approaches are scalable, maintainable and aligned with organisational goals. Drive the technical implementation for the design system and component library, collaborating with product, design and engineering to support adoption, technical governance, reuse and a consistent user experience. Establish and promote front end engineering quality standards, including testing, accessibility, secure by design practices, code review, documentation, observability and maintainability. Partner with the Software Engineering Manager, architects and technical leads to identify and mitigate technical risks, dependencies and architectural constraints that may affect delivery predictability. Collaborate with DevOps, platform and architecture teams to define effective front end deployment, CI/CD, hosting and integration patterns, including technologies such as Netlify and Azure. Support teams in embedding relevant standards, including accessibility, GDS Service Manual expectations, security and compliance requirements, through tooling, guidance, coaching and reusable implementation patterns. Lead the front end/JavaScript community of practice, facilitating collaboration, sharing best practice, aligning standards and supporting adoption across teams. Mentor senior and lead engineers, providing technical coaching and mentoring to senior and lead engineers, helping improve engineering judgement, technical decision making and consistency of implementation across teams. Drive high quality technical documentation, knowledge sharing and decision recording practices to improve consistency, reuse and long term maintainability. Advise on emerging industry trends, tools and practices, including responsible use of AI assisted development, identifying where adoption would provide meaningful value while maintaining appropriate engineering standards. Lead or facilitate technical discussions with internal stakeholders and external delivery partners, ensuring front end technical decisions are coherent, sustainable and aligned with agreed architecture and engineering standards. Essential Skills and Experience Significant experience operating at principal, staff, lead or equivalent level, providing technical leadership across multiple teams or services, not only within a single delivery team. Expert knowledge of modern front end engineering, with deep experience of JavaScript, TypeScript, React and Next.js in production scale environments. Demonstrable experience defining front end architecture, engineering standards, reusable patterns and technical strategy that have been adopted across teams or products. Experience leading technical decision making for complex front end platforms, including trade off analysis, risk management, maintainability, scalability and long term operability. Strong experience designing, building or governing shared front end platforms, component libraries, design systems or reusable engineering tooling. Experience improving engineering quality across teams, including testing strategy, accessibility, secure by design practices, code review, documentation, observability and maintainability. Strong understanding of front end performance, user experience and Core Web Vitals, with experience identifying and addressing performance issues in complex applications. Strong experience with accessibility, semantic HTML, ARIA and inclusive design implementation, with the ability to coach teams on practical adoption. Experience working with CI/CD pipelines and modern delivery practices, such as GitHub Actions or Azure DevOps Pipelines, and influencing deployment patterns for front end applications. Experience collaborating with architecture, platform, DevOps, product, design, testing and delivery colleagues to shape technical direction and improve delivery outcomes. Strong understanding of API integration patterns, including REST APIs and GraphQL, and the implications of these patterns for front end architecture and user experience. Awareness of secure by design principles, OWASP guidance and software quality tooling such as SonarCloud, with the ability to embed these expectations into front end ways of working. Experience mentoring senior and lead engineers, improving technical leadership capability and supporting consistent technical decision making across an engineering community. Demonstrable commitment to robust, maintainable and sustainable engineering practices, including clear documentation, technical decision records and knowledge sharing. Ability to lead or facilitate technical discussions with senior stakeholders, internal teams and external delivery partners, translating complex technical issues into clear recommendations. Experience with Azure services, or equivalent AWS/GCP services, relevant to modern web application delivery, such as Azure Functions, App Services, Entra ID, Cosmos DB, API Management, Redis or App Configuration. Desirable Skills Experience leading or significantly contributing to a front end, JavaScript, React or engineering community of practice. Experience with Netlify, including deployment configuration, serverless functions, edge capabilities or blob storage. Experience with Node.js in the context of front end platforms, API integration, tooling, build pipelines or server side rendering. Experience with non relational databases such as Cosmos DB or MongoDB, particularly where relevant to full stack or integration patterns. Experience with monorepo architecture and tooling such as Nx, Turborepo or similar approaches for managing shared front end codebases. Experience with design system tooling and workflows, such as Storybook, visual regression testing, component documentation and design to development governance. Experience implementing or integrating with Content Management Systems, such as Wagtail and headless CMS approaches. Experience with monitoring and observability tools such as Azure Monitor, Log Analytics Workspace or equivalent platforms. Experience with tag management, analytics and experimentation implementations, such as Google Tag Manager, Google Analytics or Adobe tooling. Experience with CSS architecture at scale, including mobile first responsive design, design tokens and frameworks such as Tailwind. Experience with other programming languages such as C#, Python or similar, particularly where this supports collaboration across full stack or platform teams. Experience evaluating or guiding responsible use of AI assisted development tools while maintaining appropriate engineering quality, security and governance standards. Line management experience, or experience supporting engineer development through mentoring, coaching, pairing, technical feedback and contribution to engineering career frameworks. Benefits Generous Annual Leave - 30 days plus Bank Holidays Pension scheme - contributions matched 2 to 1 (employer contribution up to 10% of your salary) Interest free loan for season tickets for buses and trains Cycle to work Scheme Subsidised eye tests & flu jabs Life assurance scheme Give as you earn scheme Employee assistance programme (EAP) PAM Assist and PAM Life scheme (Wellbeing) Enhanced family and sick pay Paid volunteering (2 days a year) Recognition Scheme Discounts portal to numerous retailers Hybrid Working We take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per month. Hybrid working is a voluntary, non contractual arrangement and our headquarters in Bedford will be your contractual place of work.

Modern Workplace Technical Architect Location: UK - Nottingham, UK - Birmingham, UK - Cardiff, UK - Edinburgh, UK - Hatfield, UK - London, UK - Manchester, UK - Milton Keynes (old), UK - Reading Job-ID: 218654 Contract type: Standard Business Unit: IT Consulting Competitive Salary + Flexible Benefits + Car Allowance Flexible UK Location Regular UK Travel SC Clearance Required What you will do Lead the design and implementation of enterprise-scale workplace solutions Act as a technical authority, providing governance and assurance across in-flight projects Support customer strategy and opportunity discussions, presenting solutions from both a technical and business perspective Own the creation of technical solutions, pre-sales responses, and associated cost models Identify and mitigate technical risks throughout the project lifecycle Support the remediation of complex bids and delivery engagements where challenges arise Provide leadership and guidance to consultants and project teams throughout delivery Ensure projects are delivered consistently using Agile and Prince2 methodologies Build trusted relationships with customers, partners, and internal stakeholders Identify opportunities to enhance customer outcomes through additional services and solutions Contribute to the ongoing development of Workplace Practice capabilities and offerings What you will need Significant experience designing and delivering Modern Workplace solutions within enterprise environments Strong experience leading solution design, technical governance, and costing activities Excellent customer-facing and stakeholder management skills Experience presenting solutions to both technical and business audiences Knowledge of architecture frameworks such as TOGAF Experience working within public sector, defence, or highly regulated environments You will have strong experience across several of the following technologies: Microsoft Intune Windows 11 Microsoft Entra ID Active Directory Microsoft Defender Suite Microsoft XDR Privileged Identity Management (PIM) Microsoft Endpoint Configuration Manager (MECM) Additional experience Azure and Windows Server Azure Virtual Desktop (AVD) and Windows 365 Citrix Workspace and VMware Horizon Microsoft 365 (Exchange and SharePoint) JamF and Apple Device Management Workspace ONE BeyondTrust, CyberArk, or Trellix security solutions If you're looking for a role where you can combine technical leadership, customer engagement, and cutting-edge workplace technologies, we'd love to hear from you.

Join Element Logic as a Solution Architect and help customers maximize the performance of their automated warehouse solutions through innovative software, optimization, and expert guidance! We're looking for a Solution Architect to join our Customer Success team in the UK. In this role, you will act as the technical bridge between our customers, Customer Success teams, Delivery teams, and Product Development teams. You will help existing customers maximize the value of their warehouse automation solutions by leading software related expansion projects, identifying optimization opportunities, and ensuring successful implementation of Element Logic solutions. As a trusted advisor, you'll combine technical expertise, logistics understanding, and customer facing consultancy skills to improve operational performance and create long term customer value. Responsibilities: Drive customer success and solution optimization Lead and coordinate software installations and related activities for customer expansion projects. Act as a trusted advisor to customers, identifying opportunities to optimize warehouse processes and system performance. Support customers in the implementation and ongoing development of Element Logic software solutions, including eManager, eHub, eController, eOperator, and AutoStore integrations. Plan and facilitate optimization workshops with customers to identify improvements and best practices. Participate in Service Level Agreement (SLA) meetings and present software updates, developments, and new functionalities. Serve as a key point of contact for software related escalations, configuration requests, and optimization initiatives. Design, implement and improve solutions Analyze customer workflows, logistics processes, and system requirements. Install, configure, test, and document software solutions. Ensure successful integration between Element Logic software and customer systems, including ERP and WMS environments. Develop and maintain process documentation, tools, reports, and best practice knowledge sharing materials. Support project management activities related to AutoStore modules and smaller aftermarket projects. Coordinate activities between Customer Success, Delivery, Product Development, and customer stakeholders. Collaborate and innovate Work closely with Element Logic's Research & Development teams to translate customer needs into product improvements and new functionality. Collaborate with Solution Architects, Consultants, and technical specialists across the organization. Support colleagues across countries and business units when required. Contribute to continuous improvement initiatives and help strengthen technical expertise within the Customer Success organization. Desired skills and experience: Degree in IT, Logistics, Engineering, Automation, or a related field. Experience working with software solutions, system integrations, logistics systems, or warehouse automation environments. Strong knowledge of MS SQL and database technologies. Good understanding of Windows environments, networking, IIS, Cloud technologies, and Microsoft Azure. Experience installing, configuring, testing, and supporting software solutions. Understanding of logistics processes, warehouse operations, and supply chain systems. Experience in customer facing consultancy, technical support, or solution design roles. Proficiency in Microsoft Office applications. Fluent English, both written and spoken. Personal qualities Is customer focused and enjoys building trusted relationships. Has excellent communication and presentation skills. Thinks analytically and enjoys solving complex problems. Can translate technical concepts into business value. Takes ownership and works proactively. Collaborates effectively across teams and functions. Is adaptable, curious, and eager to learn new technologies. Thrives in a dynamic and growing organization. Who are we looking for? We're looking for a highly motivated professional with a true passion for projects and solutions - and the determination to see them succeed. With your excellent communication, interpersonal, and presentation skills, you have the ability to turn complex ideas into clear, engaging solutions that inspire confidence in our clients. Furthermore, you're structured, efficient, and care about getting things right. You take ownership, think ahead, and approach challenges with a solution oriented mindset. Place of work: Hybrid - split between remote working (home or office) and regular travel to customer sites across the UK Start date: To be agreed upon Form of contract: Permanent employment For further questions about the position or process, contact Yana Tuz by email: . Be yourself, in your element. At Element Logic, our people are our greatest resource. We believe individuals should be in their element and we recognize, celebrate, and nurture the strength of diversity. We offer equal opportunities and welcome applicants regardless of age, race, ethnicity, gender identity and expression, sexual orientation, language, national origin, mental and physical abilities, religious and political affiliations, stage of life, or family circumstances. We desire a work environment where people flourish with their unique abilities, perspectives, and life experiences.

Why Harvey At Harvey, we're transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we're reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we're scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth - personal, professional, and financial - is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission - operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today - and we're just getting started. Role Overview As Harvey continues to scale its customer offerings for strategic customers, we are hiring a Technical Account Manager to join our Customer Success organization. This role serves as a high touch, technically fluent support resource for Harvey's most strategic customers, providing rapid, expert handling of complex, time critical, and sensitive issues. The Technical Account Manager strengthens Harvey's post sale presence by partnering closely with Customer Success Managers and internal teams to deliver exceptional technical support, proactive incident management, and clear, credible customer communications. This role is ideal for someone who thrives in high stakes environments, enjoys deep problem solving, and takes pride in delivering a world class customer experience. This role follows a fixed Thursday to Monday OR Friday to Tuesday schedule, with weekend coverage included as part of the standard five day workweek. What You'll Do Serve as a primary escalation point for Enterprise and Majors accounts, owning high severity and technically complex support cases through resolution. Triage, investigate, and resolve urgent customer issues with speed and sound judgment, coordinating across Support, Customer Success, Engineering, Product, and Security teams. Maintain deep account context, including customer workflows, configurations, integrations, and sensitivities, and apply that context to troubleshooting and communications. Provide real time, hands on technical support for senior customer stakeholders, including Knowledge Management, Innovation, and IT leaders. Lead clear and proactive incident communications, translating technical updates into customer specific impact, expectations, and next steps. Participate in incident response workflows, including severity classification, escalation handling, and post incident retrospectives. Document root causes, resolutions, and preventative actions to improve product reliability, internal knowledge coverage, and operational maturity. Contribute to the development and continuous improvement of escalation playbooks, runbooks, and support tooling. Partner closely with Customer Success Managers to enhance Harvey's post sale technical engagement and overall customer experience. What You Have Experience supporting enterprise or highly regulated software products in technical support, escalation management, or technical account facing roles. Proven experience engaging and managing high level stakeholders both internally and externally. Exceptional attention to detail with the ability to manage and resolve complex, multi layered support cases Strong technical foundation, with the ability to troubleshoot complex systems and collaborate effectively with Engineering and Product teams. Ability to bridge technical and non technical communication by translating complex back end and front end concepts into clear, accessible language for customers Deep customer obsession and ownership mindset-end to end accountability for customer outcomes and going beyond issue resolution to actively champion the customer's long term success with the product. Exceptional judgment under pressure, with comfort operating in high severity, time sensitive, and confidential situations. Clear, polished written and verbal communication skills, with experience engaging senior customer stakeholders. Demonstrated ability to manage multiple urgent issues simultaneously while maintaining accuracy, composure, and customer trust. Highly collaborative mindset and strong partnership orientation with Customer Success and cross functional teams. Comfort operating in ambiguity and contributing to process building in a fast scaling environment. Nice to Have Experience supporting AI powered, data intensive, or security and compliance sensitive products. Familiarity with incident management frameworks, on call models, or escalation playbooks. Prior experience working with law firms or professional services organizations. Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices here. Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing .