Service Desk Analyst

Service Desk Analyst Contract Assignment: 3 months initially Wiltshire Starting ASAP Pay: £11 - £15 per hour depending on experience My client is recruiting a service desk analyst for an initial period of 3 months. This is a contract assignment based in Wiltshire. The role: The main purpose of the role is to support and maintain PC hardware, software and networking systems either via the telephone, email or, using remote control software, to take control of the user's PC and resolve the problem. Ensure information is accurately captured and if a problem cannot be resolved via the telephone, email or using remote control software, to re-direct the call to the appropriate team. Working to standards defined by ITIL including responsibility for ownership of incidents and requests for service. Responsibilities: * The post holder will be required to maintain constructive relationships with a broad range of internal and external stakeholders. * Participate in relevant internal and external working groups/projects, services, and initiatives to provide, information and analytical advice to strategic leads. * Ensure all Laptops are encrypted, and to provide support for the encrypted equipment. * When working on PCs to ensure that they are protected by up to date anti-virus software. * When working on PCs to ensure that software patches and upgrades are implemented in accordance with procedures and policies where necessary. * To create new user and email accounts for all organisations we support on a daily basis in accordance with documented procedures, and to access file servers to create a private area for these users to save their work. * Acting Local Area Administrators, providing support for all organisations we support within and external to our IT area. * Create and support user access for Remote access. Experience: * Microsoft Desktop Support Technician Certificate (MCDST), Microsoft Certified IT Professional in Windows 7 (MCITP) or equivalent computer qualification of NVQ level 3 * Service Desk Institute Analyst qualification or 2 years relevant experience working on a busy service desk * Understanding of IT Security issues including anti-virus measures. * Evidence of general knowledge and experience in supporting hardware, operating systems and applications (Windows XP and Windows 7 This is a good opportunity for a technically minded individual looking to work on a busy and successful service desk. Please apply via the link to be considered