Planning Analyst Planning Analyst will be rresponsible for planning, controlling, and scheduling production activities to ensure product standardization. Technical Sales Representative - GTA The Technical Sales Representative - GTA plays a pivotal role in facets of day-to-day solution selling of Company products in the assigned branch or region. Customer Service Supervisor We are seeking a motivated and experienced Customer Service Supervisor to oversee the day-to-day operations of customer services teams in Canada. Sales Manager -Retrofit-Northern Region The Sales Manager -Retrofit-Northern Region provides Energy Upgrade business to North region located in Delhi. Senior Buyer Planner As a Senior Buyer Planner, you will play a critical role in aligning demand, supply, and production strategies to ensure optimal service levels, cost efficiency, and operational excellence. Technical Service Manager, Fire Systems Armstrong Fluid Technology is seeking a Technical Service Manager, Fire Systems to lead the technical development, compliance and delivery of fire protection system solutions. This role will act as the subject matter expert, ensuring all fire system designs, products, and installations meet regulatory standards, industry best practice, and client requirements. Manufacturing Engineer The Manufacturing Engineer will be responsible for developing, implementing, and maintaining manufacturing processes to increase efficiency, reduce costs, improve sustainability, and maximize profitability. This role requires collaboration with cross-functional teams, including design, quality, and production teams, to ensure that manufacturing systems are effective and meet the company's production goals. Customer Service Representative - Fluent in German This position will be responsible for all aspects of customer service support for Armstrong Fluid Technology's Continental Europe Business, offering a high standard of customer service and maintaining excellent communication with customers while ensuring a proactive, efficient response to their needs. Supplier Quality Engineer (SQE) In this role, The Supplier Quality Engineer (SQE) plays a vital role in supporting and developing Armstrong's supply chain to achieve world-class performance. Responsible for auditing, verifying, and qualifying new and existing suppliers, the SQE ensures compliance with relevant industry and regulatory standards, while driving continuous improvement across supplier operations. HVAC Regional Sales Manager (M/F/D) - Germany Frankfurt, Frankfurt (Remote) April 27, 2026 In this role, you will be at the helm of our sales efforts within your assigned territory, driving strategies and achieving both personal and group sales goals for both services and products through value-based selling. You'll strive to exceed customer expectations and foster satisfaction through a variety of responsibilities. National Sales Manager - Distribution Channel - Direct/Indirect April 27, 2026 This role is responsible for driving sales growth, strengthening strategic relationships, and delivering booking, shipment, and margin performance across Armstrong's full portfolio of intelligent fluid-flow solutions, including circulating pumps, main plant equipment, aftermarket solutions, and digital performance services. This role will focus on driving revenue growth through direct and distribution channels, managing key accounts, and supporting specification-driven sales of pumps, circulation systems, and performance management solutions for fire safety applications. The role requires strong technical knowledge, a consultative sales approach, and the ability to engage with contractors, consulting engineers, distributors, and end-users. welder The welder position is responsible for Fabricate structural steel support frame assemblies, for packaged pumping systems utilizing GMAW/MIG process. Assembly Trainee (Mechanical) -1st Shift Looking for a hands on career? We're hiring mechanically inclined, motivated individuals who are eager to learn. No extensive experience required-we provide training. Senior ERP LN Technical Analyst Programmer North Tonawanda, USA April 22, 2026 In this role, we are seeking a skilled and detail-oriented ERP LN Technical Analyst Programmer to join our team. The successful candidate plays a crucial role in working to identify technical requirements, streamline programming processes, and ensure the effective Implementation of solutions. Partner with the sales and key account teams to deliver actionable insights on orders, margins, and commercial performance. Track and model sales incentive plans and commission calculations across verticals, channels, and sales reps. Manage rebate accruals and forecasting in collaboration with sales ops and accounting.
22/07/2026
Full time
Planning Analyst Planning Analyst will be rresponsible for planning, controlling, and scheduling production activities to ensure product standardization. Technical Sales Representative - GTA The Technical Sales Representative - GTA plays a pivotal role in facets of day-to-day solution selling of Company products in the assigned branch or region. Customer Service Supervisor We are seeking a motivated and experienced Customer Service Supervisor to oversee the day-to-day operations of customer services teams in Canada. Sales Manager -Retrofit-Northern Region The Sales Manager -Retrofit-Northern Region provides Energy Upgrade business to North region located in Delhi. Senior Buyer Planner As a Senior Buyer Planner, you will play a critical role in aligning demand, supply, and production strategies to ensure optimal service levels, cost efficiency, and operational excellence. Technical Service Manager, Fire Systems Armstrong Fluid Technology is seeking a Technical Service Manager, Fire Systems to lead the technical development, compliance and delivery of fire protection system solutions. This role will act as the subject matter expert, ensuring all fire system designs, products, and installations meet regulatory standards, industry best practice, and client requirements. Manufacturing Engineer The Manufacturing Engineer will be responsible for developing, implementing, and maintaining manufacturing processes to increase efficiency, reduce costs, improve sustainability, and maximize profitability. This role requires collaboration with cross-functional teams, including design, quality, and production teams, to ensure that manufacturing systems are effective and meet the company's production goals. Customer Service Representative - Fluent in German This position will be responsible for all aspects of customer service support for Armstrong Fluid Technology's Continental Europe Business, offering a high standard of customer service and maintaining excellent communication with customers while ensuring a proactive, efficient response to their needs. Supplier Quality Engineer (SQE) In this role, The Supplier Quality Engineer (SQE) plays a vital role in supporting and developing Armstrong's supply chain to achieve world-class performance. Responsible for auditing, verifying, and qualifying new and existing suppliers, the SQE ensures compliance with relevant industry and regulatory standards, while driving continuous improvement across supplier operations. HVAC Regional Sales Manager (M/F/D) - Germany Frankfurt, Frankfurt (Remote) April 27, 2026 In this role, you will be at the helm of our sales efforts within your assigned territory, driving strategies and achieving both personal and group sales goals for both services and products through value-based selling. You'll strive to exceed customer expectations and foster satisfaction through a variety of responsibilities. National Sales Manager - Distribution Channel - Direct/Indirect April 27, 2026 This role is responsible for driving sales growth, strengthening strategic relationships, and delivering booking, shipment, and margin performance across Armstrong's full portfolio of intelligent fluid-flow solutions, including circulating pumps, main plant equipment, aftermarket solutions, and digital performance services. This role will focus on driving revenue growth through direct and distribution channels, managing key accounts, and supporting specification-driven sales of pumps, circulation systems, and performance management solutions for fire safety applications. The role requires strong technical knowledge, a consultative sales approach, and the ability to engage with contractors, consulting engineers, distributors, and end-users. welder The welder position is responsible for Fabricate structural steel support frame assemblies, for packaged pumping systems utilizing GMAW/MIG process. Assembly Trainee (Mechanical) -1st Shift Looking for a hands on career? We're hiring mechanically inclined, motivated individuals who are eager to learn. No extensive experience required-we provide training. Senior ERP LN Technical Analyst Programmer North Tonawanda, USA April 22, 2026 In this role, we are seeking a skilled and detail-oriented ERP LN Technical Analyst Programmer to join our team. The successful candidate plays a crucial role in working to identify technical requirements, streamline programming processes, and ensure the effective Implementation of solutions. Partner with the sales and key account teams to deliver actionable insights on orders, margins, and commercial performance. Track and model sales incentive plans and commission calculations across verticals, channels, and sales reps. Manage rebate accruals and forecasting in collaboration with sales ops and accounting.
Join UsVodafone Business is a leading technology communications company that serves over 6m business customers across SME to multi-national segments and a wide range of industries. By connecting people, places and things, Vodafone Business helps organisations succeed in a digital world, keeping society connected. With our expertise in connectivity, our leading IoT platform and our global scale, we help businesses to deliver the results that they need to progress and thrive. We offer a broad product portfolio to meet specific needs of our customers supporting their digital transformation. Industry analysts have recognised our market leadership for years, including in Software Defined Networking. where this role vacancy has been created.The Senior Product Manager will lead, and provide E2E global lifecycle management for, one or more of our Software Defined Networking technology product lines sold globally by Vodafone Business markets. Pivotal to our future growth ambition, these products include SD-WAN, SASE, LAN, Multi-Cloud Connectivity, and are in high demand with a backdrop of accelerating cloud and digital adoption, hybrid working and business needs for improved security, agility and efficiency.This highly visible, senior product manager role requires proven experience working effectively on a global and multi-market/country basis with a wide range of senior internal and external stakeholders from eco-system partners to Technology, Product Management, GTM/Marketing, Commercial and Finance functions.What you'll doLocation:Malaga/Madrid/London PaddingtonKey role accountabilities:Act as the CEO for your product line(s) on a global basisBuild, scale and lead consistent multi-market products and manage the E2E product lifecyclePeople management for the right candidate, potentially including more junior global product manager &/or product specialist colleaguesStrong collaboration with local market product managers and cross functional teams, to ensure that your products remain relevant and deliver against our Growth, Customer and Simplification objectives.Key accountabilities and decision ownership:Driving strategy for the product line ( 3-year horizon) to meet global business and commercial priorities (e.g. revenue growth, margin, customer acquisition)Full ownership and accountability for the product commercials, business case and P&LCapture and translate global customer/local market needs into clear product line capabilities and features or to optimize existing productsFocus on 'total product design' to ensure all E2E requirements are captured including quality, safety, regulatory and sustainabilityCreate and maintain global product roadmaps, ensuring alignment with In-country Product Managers.Ensuring local market requirements are captured and integration, launch and go-to-market resources and budgets are planned and ring-fencedInterface to senior leadership team/ decision boards where necessary to ensure visibility and alignment of global product requirements and roadmapsOverseeing the agile product development phase to ensure necessary governance, funding and key deliverables are achieved on time, budget and to quality, working with their respective Senior Technology Product LeadActs as 'chief publicist' for their products to ensure all Local Market Readiness and launch requirements are consistent, scalable and aligned through their In-country Product Managers and relevant teams (incl. marketing, commercial, sales etc.).Identifying/working with product OEM/ partners determining how they will support the creation of new productsManage all in-life and end-of-life requirements to optimize global product performance, capability and commercials, initiating resolving actions where necessaryWho you areCore competencies, knowledge and experience:Strong background in Enterprise Networking with experience in some or all of Network as a Service, Cloud Connectivity and Software Defined WAN/SASE products (Preferred)History of thought leadership and driving transformational improvementAbility to lead a product line on a global, centralised product management, basis across multiple marketsExperience developing, securing alignment, and executing product line plansAble to spot global technology trends and has a clear understanding of relevant product technologiesStrong influencing and conflict management skills including conflicting local market requirementsThe gravitas to act as the expert for their product portfolio with credibility up to customer 'C' level and senior leadership team (SLT) level.Appropriate experience in leading others (ideally direct reports) and virtual teams and the ability to maintain the right balance between tactical and strategic activity to remain on-top of our game and ahead of our competition.Able to manage multi-market product business cases, P&Ls and commercials Skilled in reviewing product performance end-to-end; including market perception, channel ability to sell, channel ability to deliver, product and CX healthProduct lifecycle management experience including rationalisation and in-life product growth plansMust have technical / professional qualifications:Graduate, with minimum of a bachelor's degree.SAFe agile trained (preferred)Product Management (preferredBenefitsHybrid work modelBonus on top of the gross salary.Flexible working hours from Monday to Thursday, and an intensive schedule on Fridays.Intensive Summer Schedule during July and August.Up to 20 days per year of 100% remote work from other locations.Private Health and Life Insurance for employees and Family25 vacation days, plus December 24th and 31st off.Optional Pension Plan.Access to an online learning platform for continuous training.: 282743Please, apply with an English version of your CV.Not a perfect fit?Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.Who we areWe are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to for guidance.Together we can.
22/07/2026
Full time
Join UsVodafone Business is a leading technology communications company that serves over 6m business customers across SME to multi-national segments and a wide range of industries. By connecting people, places and things, Vodafone Business helps organisations succeed in a digital world, keeping society connected. With our expertise in connectivity, our leading IoT platform and our global scale, we help businesses to deliver the results that they need to progress and thrive. We offer a broad product portfolio to meet specific needs of our customers supporting their digital transformation. Industry analysts have recognised our market leadership for years, including in Software Defined Networking. where this role vacancy has been created.The Senior Product Manager will lead, and provide E2E global lifecycle management for, one or more of our Software Defined Networking technology product lines sold globally by Vodafone Business markets. Pivotal to our future growth ambition, these products include SD-WAN, SASE, LAN, Multi-Cloud Connectivity, and are in high demand with a backdrop of accelerating cloud and digital adoption, hybrid working and business needs for improved security, agility and efficiency.This highly visible, senior product manager role requires proven experience working effectively on a global and multi-market/country basis with a wide range of senior internal and external stakeholders from eco-system partners to Technology, Product Management, GTM/Marketing, Commercial and Finance functions.What you'll doLocation:Malaga/Madrid/London PaddingtonKey role accountabilities:Act as the CEO for your product line(s) on a global basisBuild, scale and lead consistent multi-market products and manage the E2E product lifecyclePeople management for the right candidate, potentially including more junior global product manager &/or product specialist colleaguesStrong collaboration with local market product managers and cross functional teams, to ensure that your products remain relevant and deliver against our Growth, Customer and Simplification objectives.Key accountabilities and decision ownership:Driving strategy for the product line ( 3-year horizon) to meet global business and commercial priorities (e.g. revenue growth, margin, customer acquisition)Full ownership and accountability for the product commercials, business case and P&LCapture and translate global customer/local market needs into clear product line capabilities and features or to optimize existing productsFocus on 'total product design' to ensure all E2E requirements are captured including quality, safety, regulatory and sustainabilityCreate and maintain global product roadmaps, ensuring alignment with In-country Product Managers.Ensuring local market requirements are captured and integration, launch and go-to-market resources and budgets are planned and ring-fencedInterface to senior leadership team/ decision boards where necessary to ensure visibility and alignment of global product requirements and roadmapsOverseeing the agile product development phase to ensure necessary governance, funding and key deliverables are achieved on time, budget and to quality, working with their respective Senior Technology Product LeadActs as 'chief publicist' for their products to ensure all Local Market Readiness and launch requirements are consistent, scalable and aligned through their In-country Product Managers and relevant teams (incl. marketing, commercial, sales etc.).Identifying/working with product OEM/ partners determining how they will support the creation of new productsManage all in-life and end-of-life requirements to optimize global product performance, capability and commercials, initiating resolving actions where necessaryWho you areCore competencies, knowledge and experience:Strong background in Enterprise Networking with experience in some or all of Network as a Service, Cloud Connectivity and Software Defined WAN/SASE products (Preferred)History of thought leadership and driving transformational improvementAbility to lead a product line on a global, centralised product management, basis across multiple marketsExperience developing, securing alignment, and executing product line plansAble to spot global technology trends and has a clear understanding of relevant product technologiesStrong influencing and conflict management skills including conflicting local market requirementsThe gravitas to act as the expert for their product portfolio with credibility up to customer 'C' level and senior leadership team (SLT) level.Appropriate experience in leading others (ideally direct reports) and virtual teams and the ability to maintain the right balance between tactical and strategic activity to remain on-top of our game and ahead of our competition.Able to manage multi-market product business cases, P&Ls and commercials Skilled in reviewing product performance end-to-end; including market perception, channel ability to sell, channel ability to deliver, product and CX healthProduct lifecycle management experience including rationalisation and in-life product growth plansMust have technical / professional qualifications:Graduate, with minimum of a bachelor's degree.SAFe agile trained (preferred)Product Management (preferredBenefitsHybrid work modelBonus on top of the gross salary.Flexible working hours from Monday to Thursday, and an intensive schedule on Fridays.Intensive Summer Schedule during July and August.Up to 20 days per year of 100% remote work from other locations.Private Health and Life Insurance for employees and Family25 vacation days, plus December 24th and 31st off.Optional Pension Plan.Access to an online learning platform for continuous training.: 282743Please, apply with an English version of your CV.Not a perfect fit?Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.Who we areWe are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to for guidance.Together we can.
Spectrum IT are working with a well-established UK organisation currently undergoing a major digital transformation programme, and we're looking for an IT Support Analyst to join their internal IT team on a fixed term basis . This is an immediate start and on offer is a 12 month fixed term contract. Hybrid working, based on attending the clients headquarters in Winchester 2-3 days per week. This is an exciting opportunity to join a business right at the heart of a large-scale technology change, where you'll gain exposure to new systems, platforms, and ways of working. This is a varied, fast-paced support role where you'll be providing 1st and 2nd line support to users across the organisation, both for the UK head office and remotely. You'll be resolving a wide range of technical issues, managing support tickets, and working closely with other IT teams and third-party suppliers to ensure a high level of service is delivered to the business. The company are looking for someone with a proactive, customer-focused mindset who enjoys problem-solving and thrives in a busy environment. This would suit an experienced Service Desk or Support Engineer who is self stater and can work with minimal supervision across a broad range of technical and IT project work alongside day-to-day support. With significant investment in technology and people, this role offers excellent experience in a modernising IT environment. Key Skills & Experience: Windows 11 support Office 365 / Microsoft 365 administration Active Directory / Entra access management Microsoft Exchange / email troubleshooting Service Desk / ticketing systems experience Remote support tools Printer setup and troubleshooting Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki) Nice to haves: Microsoft Dynamics support experience Telephony systems (Mitel, Avaya or similar) ITIL knowledge or certification Suitable candidates for this role will have at least 2 years' experience working in an IT Service Desk or IT Support environment and be confident supporting both technical and non-technical users at a 1st & 2nd Line level. Strong communication skills and a genuine passion for delivering excellent customer service are essential. All applicants must be eligible to work in the UK and able to commute to the Winchester office 2-3 days per week. For more information, please apply with an updated CV. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
22/07/2026
Full time
Spectrum IT are working with a well-established UK organisation currently undergoing a major digital transformation programme, and we're looking for an IT Support Analyst to join their internal IT team on a fixed term basis . This is an immediate start and on offer is a 12 month fixed term contract. Hybrid working, based on attending the clients headquarters in Winchester 2-3 days per week. This is an exciting opportunity to join a business right at the heart of a large-scale technology change, where you'll gain exposure to new systems, platforms, and ways of working. This is a varied, fast-paced support role where you'll be providing 1st and 2nd line support to users across the organisation, both for the UK head office and remotely. You'll be resolving a wide range of technical issues, managing support tickets, and working closely with other IT teams and third-party suppliers to ensure a high level of service is delivered to the business. The company are looking for someone with a proactive, customer-focused mindset who enjoys problem-solving and thrives in a busy environment. This would suit an experienced Service Desk or Support Engineer who is self stater and can work with minimal supervision across a broad range of technical and IT project work alongside day-to-day support. With significant investment in technology and people, this role offers excellent experience in a modernising IT environment. Key Skills & Experience: Windows 11 support Office 365 / Microsoft 365 administration Active Directory / Entra access management Microsoft Exchange / email troubleshooting Service Desk / ticketing systems experience Remote support tools Printer setup and troubleshooting Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki) Nice to haves: Microsoft Dynamics support experience Telephony systems (Mitel, Avaya or similar) ITIL knowledge or certification Suitable candidates for this role will have at least 2 years' experience working in an IT Service Desk or IT Support environment and be confident supporting both technical and non-technical users at a 1st & 2nd Line level. Strong communication skills and a genuine passion for delivering excellent customer service are essential. All applicants must be eligible to work in the UK and able to commute to the Winchester office 2-3 days per week. For more information, please apply with an updated CV. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
IT Service Desk Analyst Are you passionate about helping people solve their tech challenges Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference We re looking for an enthusiastic IT Service Desk Analyst to join the team in Cardiff and be the first point of contact for internal customers. These roles require NPPV Police vetting and SC level clearance which will be arranged. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. Position: 6852 IT Service Desk Analyst Location: Cardiff /Hybrid Hours: Full time, 37.5 hours per week, Monday - Friday 9am-5pm. Contract: Permanent Salary: £26.684.48 per annum Closing Date: 18/08/2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role What You ll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects your ideas and input will always be valued! About You Who We re Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join Us Be part of a supportive, inclusive team that values your growth and well-being with opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for the charity. Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment. Ready to Make a Difference If you re excited to help others and grow your IT career, we d love to hear from you! Apply now and become a key part of our Technology support team. In Return Benefits include: Flexible Working Options: Including hybrid working. Bonus: £500 bonus paid on successful completion of probationary period (pro-rata for part time roles) Generous Annual Leave, plus an extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments and exclusive discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance and Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression and Practice Support: Clinical supervision and group reflective practice About the Organisation This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process. You may have experience in areas such as IT Service Desk Analyst, 1st Line IT Service Desk Support, 2nd Line IT Service Desk Support, 1st Line IT Service Desk Analyst, 2nd Line IT Service Desk Analyst. Please note this role is being advertised by NFP People on behalf of our client.
22/07/2026
Full time
IT Service Desk Analyst Are you passionate about helping people solve their tech challenges Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference We re looking for an enthusiastic IT Service Desk Analyst to join the team in Cardiff and be the first point of contact for internal customers. These roles require NPPV Police vetting and SC level clearance which will be arranged. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. Position: 6852 IT Service Desk Analyst Location: Cardiff /Hybrid Hours: Full time, 37.5 hours per week, Monday - Friday 9am-5pm. Contract: Permanent Salary: £26.684.48 per annum Closing Date: 18/08/2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role What You ll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects your ideas and input will always be valued! About You Who We re Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join Us Be part of a supportive, inclusive team that values your growth and well-being with opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for the charity. Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment. Ready to Make a Difference If you re excited to help others and grow your IT career, we d love to hear from you! Apply now and become a key part of our Technology support team. In Return Benefits include: Flexible Working Options: Including hybrid working. Bonus: £500 bonus paid on successful completion of probationary period (pro-rata for part time roles) Generous Annual Leave, plus an extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments and exclusive discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance and Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression and Practice Support: Clinical supervision and group reflective practice About the Organisation This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process. You may have experience in areas such as IT Service Desk Analyst, 1st Line IT Service Desk Support, 2nd Line IT Service Desk Support, 1st Line IT Service Desk Analyst, 2nd Line IT Service Desk Analyst. Please note this role is being advertised by NFP People on behalf of our client.
IT Service Desk Analyst Are you passionate about helping people solve their tech challenges? Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference? We're looking for an enthusiastic IT Service Desk Analyst to join the team in Cardiff and be the first point of contact for internal customers. These roles require NPPV Police vetting and SC level clearance which will be arranged. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. Position: 6852 IT Service Desk Analyst Location: Cardiff /Hybrid Hours: Full time, 37.5 hours per week, Monday - Friday 9am-5pm. Contract: Permanent Salary: £26.684.48 per annum Closing Date: 18/08/2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role What You'll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects your ideas and input will always be valued! About You Who We're Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join Us? Be part of a supportive, inclusive team that values your growth and well-being with opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for the charity. Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment. Ready to Make a Difference? If you're excited to help others and grow your IT career, we'd love to hear from you! Apply now and become a key part of our Technology support team. In Return Benefits include: Flexible Working Options: Including hybrid working. Bonus: £500 bonus paid on successful completion of probationary period (pro-rata for part time roles) Generous Annual Leave, plus an extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments and exclusive discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance and Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression and Practice Support: Clinical supervision and group reflective practice About the Organisation This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process. You may have experience in areas such as IT Service Desk Analyst, 1st Line IT Service Desk Support, 2nd Line IT Service Desk Support, 1st Line IT Service Desk Analyst, 2nd Line IT Service Desk Analyst. Please note this role is being advertised by NFP People on behalf of our client.
22/07/2026
Full time
IT Service Desk Analyst Are you passionate about helping people solve their tech challenges? Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference? We're looking for an enthusiastic IT Service Desk Analyst to join the team in Cardiff and be the first point of contact for internal customers. These roles require NPPV Police vetting and SC level clearance which will be arranged. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. Position: 6852 IT Service Desk Analyst Location: Cardiff /Hybrid Hours: Full time, 37.5 hours per week, Monday - Friday 9am-5pm. Contract: Permanent Salary: £26.684.48 per annum Closing Date: 18/08/2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role What You'll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects your ideas and input will always be valued! About You Who We're Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join Us? Be part of a supportive, inclusive team that values your growth and well-being with opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for the charity. Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment. Ready to Make a Difference? If you're excited to help others and grow your IT career, we'd love to hear from you! Apply now and become a key part of our Technology support team. In Return Benefits include: Flexible Working Options: Including hybrid working. Bonus: £500 bonus paid on successful completion of probationary period (pro-rata for part time roles) Generous Annual Leave, plus an extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments and exclusive discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance and Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression and Practice Support: Clinical supervision and group reflective practice About the Organisation This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process. You may have experience in areas such as IT Service Desk Analyst, 1st Line IT Service Desk Support, 2nd Line IT Service Desk Support, 1st Line IT Service Desk Analyst, 2nd Line IT Service Desk Analyst. Please note this role is being advertised by NFP People on behalf of our client.
Salary: £97,000 - £105,000 Contract Type: 12 month maternity cover Work Life Balance: Hybrid, 2 days per week at our Northampton office Candidate Journey: Our goal is to reply to applications within 3 working days. Additionally, we make sure to acknowledge, evaluate, and respond to all applications as a way of showing our appreciation for your time and effort in applying to us. At Staysure Group, we're committed to delivering exceptional experiences for our customers while maintaining the highest standards of information security and data protection. We're looking for an experienced and motivated Head of Security Operations to join our Information Security team on a maternity cover basis. This is an excellent opportunity to lead a well-established security operations function, working closely with senior stakeholders to ensure our security controls, processes and technologies continue to protect the organisation against an evolving threat landscape. The Opportunity As Head of Security Operations, you'll be responsible for leading our operational security capability, ensuring effective threat management, regulatory compliance and continuous improvement across the security function. You'll manage a team of 3 Information Security Analysts and 3 Security Engineers in Sri Lanka, oversee security operations activities, and play a key role in driving security awareness and best practice throughout the business. Key Responsibilities Act as the organisation's 1.5 Line of Defence for Information Security Build out and manage the 1st Line of Defence; 3 Information Security Analysts in Sri Lanka Manage the Security Testing Team; 3 Security Engineers in Sri Lanka Oversee security incident management from both operational and compliance perspectives Drive vulnerability management activities and remediation programmes Manage and optimise security tooling and monitoring capabilities Analyse threats and vulnerabilities, ensuring appropriate escalation and response processes are in place Lead threat intelligence activities and coordinate remediation actions Manage security controls supporting PCI DSS compliance Develop and maintain reporting and Measures of Effectiveness for ISO 27001 Identify, assess and report on information security risks Support audits, assessments, testing and compliance reviews Review existing security technologies and recommend enhancements where appropriate Develop and maintain information security policies, procedures and standards Build strong relationships across the business, promoting a positive security culture and embedding security best practice About You You'll be a security professional with a strong operational background, excellent leadership skills and the ability to influence stakeholders at all levels. Essential Skills & Experience CISSP, CISM or CRISC certification ISO 27001 Lead Implementor/Auditor qualification, or a minimum of three years' experience supporting an ISO 27001-certified organisation Strong knowledge of security frameworks including ISO 27001, ISO 22301, PCI DSS and ITIL Experience developing, implementing and maintaining information security policies and procedures Deep understanding of security technologies, controls and operational security practices Experience assessing control maturity and driving continuous improvement Proven experience managing security incidents, operational security services and information security risks Understanding of the opportunities and risks associated with AI technologies Knowledge of GDPR and the Data Protection Act 2018 Understanding of Disaster Recovery and Business Continuity planning Knowledge of cloud technologies and cloud security principles Excellent stakeholder management, communication and influencing skills Strong presentation skills with the ability to engage technical and non-technical audiences alike We're assembling a diverse team where skills, not checkboxes, reign supreme, regardless of race, religion, sex, sexual orientation, gender identity or disability. Staysure Group welcomes all new starters with open arms, providing training, development opportunities, and great benefits.
22/07/2026
Full time
Salary: £97,000 - £105,000 Contract Type: 12 month maternity cover Work Life Balance: Hybrid, 2 days per week at our Northampton office Candidate Journey: Our goal is to reply to applications within 3 working days. Additionally, we make sure to acknowledge, evaluate, and respond to all applications as a way of showing our appreciation for your time and effort in applying to us. At Staysure Group, we're committed to delivering exceptional experiences for our customers while maintaining the highest standards of information security and data protection. We're looking for an experienced and motivated Head of Security Operations to join our Information Security team on a maternity cover basis. This is an excellent opportunity to lead a well-established security operations function, working closely with senior stakeholders to ensure our security controls, processes and technologies continue to protect the organisation against an evolving threat landscape. The Opportunity As Head of Security Operations, you'll be responsible for leading our operational security capability, ensuring effective threat management, regulatory compliance and continuous improvement across the security function. You'll manage a team of 3 Information Security Analysts and 3 Security Engineers in Sri Lanka, oversee security operations activities, and play a key role in driving security awareness and best practice throughout the business. Key Responsibilities Act as the organisation's 1.5 Line of Defence for Information Security Build out and manage the 1st Line of Defence; 3 Information Security Analysts in Sri Lanka Manage the Security Testing Team; 3 Security Engineers in Sri Lanka Oversee security incident management from both operational and compliance perspectives Drive vulnerability management activities and remediation programmes Manage and optimise security tooling and monitoring capabilities Analyse threats and vulnerabilities, ensuring appropriate escalation and response processes are in place Lead threat intelligence activities and coordinate remediation actions Manage security controls supporting PCI DSS compliance Develop and maintain reporting and Measures of Effectiveness for ISO 27001 Identify, assess and report on information security risks Support audits, assessments, testing and compliance reviews Review existing security technologies and recommend enhancements where appropriate Develop and maintain information security policies, procedures and standards Build strong relationships across the business, promoting a positive security culture and embedding security best practice About You You'll be a security professional with a strong operational background, excellent leadership skills and the ability to influence stakeholders at all levels. Essential Skills & Experience CISSP, CISM or CRISC certification ISO 27001 Lead Implementor/Auditor qualification, or a minimum of three years' experience supporting an ISO 27001-certified organisation Strong knowledge of security frameworks including ISO 27001, ISO 22301, PCI DSS and ITIL Experience developing, implementing and maintaining information security policies and procedures Deep understanding of security technologies, controls and operational security practices Experience assessing control maturity and driving continuous improvement Proven experience managing security incidents, operational security services and information security risks Understanding of the opportunities and risks associated with AI technologies Knowledge of GDPR and the Data Protection Act 2018 Understanding of Disaster Recovery and Business Continuity planning Knowledge of cloud technologies and cloud security principles Excellent stakeholder management, communication and influencing skills Strong presentation skills with the ability to engage technical and non-technical audiences alike We're assembling a diverse team where skills, not checkboxes, reign supreme, regardless of race, religion, sex, sexual orientation, gender identity or disability. Staysure Group welcomes all new starters with open arms, providing training, development opportunities, and great benefits.
Location: Warrington, UK Work Mode: Office Based Employment Type: Contract Duration: 12 Months Rate: £150 per day Positions Available: 2 Shift Requirement: Shift-based role The Role We are seeking an IT Service Desk & Event Management Analyst to provide first and second-line support to end users while proactively monitoring IT infrastructure and services. The successful candidate will play a key role in incident management, service request fulfilment, system monitoring, event correlation, and escalation management to ensure uninterrupted business operations. Key Responsibilities Service Desk Support Act as the first point of contact for IT incidents and service requests via phone, email, chat, and ticketing systems. Provide second-line support for desktop and application issues escalated from first-line teams. Troubleshoot and resolve issues relating to desktops, laptops, mobile devices, enterprise applications, printers, and network connectivity. Deliver remote and deskside support, escalating complex issues to third-line teams when necessary. Log, track, prioritise, and manage tickets within the ITSM platform while ensuring SLA compliance. Provide clear, professional, and customer-focused technical guidance. Administer user accounts across Active Directory, Microsoft 365, VPN, email, and related systems. Create and maintain knowledge base documentation to support continuous improvement. Participate in shift coverage as required. Coordinate major incident communications and support the incident management life cycle through to resolution. Monitoring & Event Management Proactively monitor IT infrastructure, applications, and services using enterprise monitoring tools. Detect, log, and correlate system-generated alerts to distinguish genuine incidents from false positives. Analyse events to identify potential service degradation, risks, and emerging issues. Escalate critical alerts and initiate incident management processes when required. Ensure events are appropriately categorised, documented, and linked to related incidents and problems. Support reporting activities relating to incident trends, system performance, and event management effectiveness. Essential Skills & Experience Experience working in IT Service Desk and End-User Support environments (1st and 2nd Line Support). Strong knowledge of Windows and/or Mac operating systems. Experience supporting Microsoft 365 and common enterprise applications. Familiarity with IT Service Management tools such as ServiceNow, Remedy, or similar platforms. Strong analytical and problem-solving skills with the ability to identify trends and patterns. Excellent communication and customer service skills. Desirable Skills ITIL Foundation Certification. What We're Looking For A customer-focused support professional with strong troubleshooting skills. Someone who can work effectively in a fast-paced operational environment. The ability to manage multiple priorities while maintaining attention to detail. Strong communication skills and a collaborative approach to problem solving. Experience supporting critical business services and responding to incidents within agreed service levels.
22/07/2026
Contractor
Location: Warrington, UK Work Mode: Office Based Employment Type: Contract Duration: 12 Months Rate: £150 per day Positions Available: 2 Shift Requirement: Shift-based role The Role We are seeking an IT Service Desk & Event Management Analyst to provide first and second-line support to end users while proactively monitoring IT infrastructure and services. The successful candidate will play a key role in incident management, service request fulfilment, system monitoring, event correlation, and escalation management to ensure uninterrupted business operations. Key Responsibilities Service Desk Support Act as the first point of contact for IT incidents and service requests via phone, email, chat, and ticketing systems. Provide second-line support for desktop and application issues escalated from first-line teams. Troubleshoot and resolve issues relating to desktops, laptops, mobile devices, enterprise applications, printers, and network connectivity. Deliver remote and deskside support, escalating complex issues to third-line teams when necessary. Log, track, prioritise, and manage tickets within the ITSM platform while ensuring SLA compliance. Provide clear, professional, and customer-focused technical guidance. Administer user accounts across Active Directory, Microsoft 365, VPN, email, and related systems. Create and maintain knowledge base documentation to support continuous improvement. Participate in shift coverage as required. Coordinate major incident communications and support the incident management life cycle through to resolution. Monitoring & Event Management Proactively monitor IT infrastructure, applications, and services using enterprise monitoring tools. Detect, log, and correlate system-generated alerts to distinguish genuine incidents from false positives. Analyse events to identify potential service degradation, risks, and emerging issues. Escalate critical alerts and initiate incident management processes when required. Ensure events are appropriately categorised, documented, and linked to related incidents and problems. Support reporting activities relating to incident trends, system performance, and event management effectiveness. Essential Skills & Experience Experience working in IT Service Desk and End-User Support environments (1st and 2nd Line Support). Strong knowledge of Windows and/or Mac operating systems. Experience supporting Microsoft 365 and common enterprise applications. Familiarity with IT Service Management tools such as ServiceNow, Remedy, or similar platforms. Strong analytical and problem-solving skills with the ability to identify trends and patterns. Excellent communication and customer service skills. Desirable Skills ITIL Foundation Certification. What We're Looking For A customer-focused support professional with strong troubleshooting skills. Someone who can work effectively in a fast-paced operational environment. The ability to manage multiple priorities while maintaining attention to detail. Strong communication skills and a collaborative approach to problem solving. Experience supporting critical business services and responding to incidents within agreed service levels.
1st Line Support Analyst Location: Birmingham (Hybrid - 4 days onsite, 1 day remote) Contract: Initial 6-Month Contract with the opportunity to become Permanent Start: ASAP The Opportunity We are currently looking for a proactive and customer-focused 1st Line Support Analyst to join a busy IT support team based in Birmingham. This is an excellent opportunity to join an organisation on an initial 6-month contract, with a strong possibility of moving into a permanent position for the right individual. You'll be the first point of contact for IT support requests, providing high-quality technical assistance to end users across a Microsoft-based environment. This role would suit someone with a solid Service Desk background who enjoys troubleshooting, delivering excellent customer service, and developing their technical skills. Key Responsibilities Act as the first point of contact for all IT incidents and service requests via phone, email and ticketing system. Log, categorise and prioritise support tickets in line with agreed SLAs. Troubleshoot hardware, software and connectivity issues. Support Windows 10/11 desktop environments. Provide support for Microsoft 365 applications including Outlook, Teams, Word, Excel and OneDrive. Create, modify and manage user accounts within Active Directory and Microsoft Entra ID. Perform password resets, mailbox administration and user provisioning. Support printers, laptops, desktops and mobile devices. Escalate complex issues to the 2nd Line Support team where appropriate. Maintain accurate documentation and update knowledge base articles. Deliver excellent customer service while keeping users informed throughout the support process. Required Skills & Experience Previous experience in a 1st Line Support, IT Service Desk or Helpdesk role. Strong knowledge of Microsoft Windows 10/11. Experience supporting Microsoft 365. Active Directory administration. Microsoft Entra ID / Azure Active Directory experience. Basic networking knowledge (TCP/IP, DNS, DHCP, VPN). Experience using an ITSM or ticket management system. Excellent communication and customer service skills. Strong troubleshooting and problem-solving abilities. Ability to prioritise workload in a fast-paced environment. Desirable Skills Microsoft Intune knowledge. Microsoft Autopilot experience. Exchange Online administration. SCCM or endpoint management experience. CompTIA A+, Network+ or Microsoft certifications. Experience working within ITIL environments. What's on Offer Initial 6-month contract with a genuine route into a permanent position. Hybrid working (4 days onsite, 1 day remote). Opportunity to work within a modern Microsoft environment. Training and development opportunities. Collaborative and supportive IT team. Immediate start available.
22/07/2026
Contractor
1st Line Support Analyst Location: Birmingham (Hybrid - 4 days onsite, 1 day remote) Contract: Initial 6-Month Contract with the opportunity to become Permanent Start: ASAP The Opportunity We are currently looking for a proactive and customer-focused 1st Line Support Analyst to join a busy IT support team based in Birmingham. This is an excellent opportunity to join an organisation on an initial 6-month contract, with a strong possibility of moving into a permanent position for the right individual. You'll be the first point of contact for IT support requests, providing high-quality technical assistance to end users across a Microsoft-based environment. This role would suit someone with a solid Service Desk background who enjoys troubleshooting, delivering excellent customer service, and developing their technical skills. Key Responsibilities Act as the first point of contact for all IT incidents and service requests via phone, email and ticketing system. Log, categorise and prioritise support tickets in line with agreed SLAs. Troubleshoot hardware, software and connectivity issues. Support Windows 10/11 desktop environments. Provide support for Microsoft 365 applications including Outlook, Teams, Word, Excel and OneDrive. Create, modify and manage user accounts within Active Directory and Microsoft Entra ID. Perform password resets, mailbox administration and user provisioning. Support printers, laptops, desktops and mobile devices. Escalate complex issues to the 2nd Line Support team where appropriate. Maintain accurate documentation and update knowledge base articles. Deliver excellent customer service while keeping users informed throughout the support process. Required Skills & Experience Previous experience in a 1st Line Support, IT Service Desk or Helpdesk role. Strong knowledge of Microsoft Windows 10/11. Experience supporting Microsoft 365. Active Directory administration. Microsoft Entra ID / Azure Active Directory experience. Basic networking knowledge (TCP/IP, DNS, DHCP, VPN). Experience using an ITSM or ticket management system. Excellent communication and customer service skills. Strong troubleshooting and problem-solving abilities. Ability to prioritise workload in a fast-paced environment. Desirable Skills Microsoft Intune knowledge. Microsoft Autopilot experience. Exchange Online administration. SCCM or endpoint management experience. CompTIA A+, Network+ or Microsoft certifications. Experience working within ITIL environments. What's on Offer Initial 6-month contract with a genuine route into a permanent position. Hybrid working (4 days onsite, 1 day remote). Opportunity to work within a modern Microsoft environment. Training and development opportunities. Collaborative and supportive IT team. Immediate start available.
Advancing People Multilingual Recruitment Specialists are now recruiting for a Dutch speaking Service Desk Engineer/Service Desk Analyst for their client. This role is 100% remote As a Dutch speaking Service Desk Analyst it will be your responsibility to provide support assistance via the telephone and email to the Dutch speaking region. Roles & Responsibilities: Resolve technical issues related to desktops, laptops, printers, and applications Troubleshoot and manage networks and servers Take ownership of requests following them to resolution Proactive when dealing with customer issues Offer 1st line technical support to customers Person Specification: Fluent in Dutch Technically minded and customer focused Ability to work as a team and independently Maintain a calm, analytical disposition Have practical experience in a support environment This is a full time permanent position offering an annual salary of 30,000 This is a remote / Work from home position Apply now! Advancing People Multilingual - Recruitment Specialists Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
22/07/2026
Full time
Advancing People Multilingual Recruitment Specialists are now recruiting for a Dutch speaking Service Desk Engineer/Service Desk Analyst for their client. This role is 100% remote As a Dutch speaking Service Desk Analyst it will be your responsibility to provide support assistance via the telephone and email to the Dutch speaking region. Roles & Responsibilities: Resolve technical issues related to desktops, laptops, printers, and applications Troubleshoot and manage networks and servers Take ownership of requests following them to resolution Proactive when dealing with customer issues Offer 1st line technical support to customers Person Specification: Fluent in Dutch Technically minded and customer focused Ability to work as a team and independently Maintain a calm, analytical disposition Have practical experience in a support environment This is a full time permanent position offering an annual salary of 30,000 This is a remote / Work from home position Apply now! Advancing People Multilingual - Recruitment Specialists Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Huddersfield 30,000 - 35,000 Office Based Permanent Looking for more than just another IT support role? We're recruiting on behalf of a long-established Yorkshire manufacturer looking to strengthen its internal IT team with the appointment of an experienced IT Systems & Support Engineer. This is far more than a traditional support role. The business has a clear long-term succession plan in place and is looking for someone with the ambition and technical capability to develop into a broader IT Operations role over the next two years, working alongside an experienced IT Manager before taking on increasing responsibility. If you're looking for genuine career progression rather than simply moving sideways, this is an excellent opportunity to build your career within a stable, growing manufacturing business. The Role Joining a small, close-knit IT team, you'll provide day-to-day technical support whilst becoming increasingly involved in infrastructure, networking, cyber security and operational IT. Alongside you will be an experienced Business Systems Analyst responsible for ERP, MRP and wider business applications, allowing this role to focus on the operational technology estate. You'll gain exposure to a wide range of technologies and projects whilst working closely with experienced colleagues who are committed to supporting your development. Key Responsibilities Provide 1st and 2nd line support across the business Support Microsoft 365, Entra ID, Intune and Windows environments Assist with Windows Server and Hyper-V administration Support networking, switching and firewall infrastructure Manage user accounts, devices and endpoint technologies Assist with backup, disaster recovery and cyber security Support telephony, CCTV and manufacturing technology Work with third-party suppliers Contribute to infrastructure improvements and IT projects Maintain technical documentation and procedures Technology Environment Microsoft 365 Entra ID (Azure AD) Intune Autopilot Windows Server Hyper-V SonicWall Microsoft Defender Networking & Switching Backup & Disaster Recovery CCTV ERP-integrated manufacturing systems We're Interested In You'll probably already be working as a: IT Systems Engineer IT Support Engineer Senior IT Support Engineer 2nd Line Engineer 3rd Line Engineer Systems Administrator Infrastructure Engineer Technical Support Engineer Manufacturing experience would be advantageous but isn't essential. More important is someone who enjoys learning, takes ownership of problems and wants to continue developing technically whilst progressing into a broader operational role. Why Apply? Genuine progression into an IT Operations position Structured succession planning over the next two years Broad technical exposure across infrastructure and operational technology Small team where your contribution is recognised Stable and successful manufacturing environment Opportunity to influence systems and processes Long-term career development Salary: 30,000 - 35,000 Location: Huddersfield (Office Based) Why this opportunity? Most IT support roles offer incremental progression. This role offers something much rarer. The business is investing in someone now, giving them the time to develop, learn the environment and build the knowledge needed to take on a much broader operational IT position in the future. If you're ambitious, technically curious and looking for your next long-term move, we'd love to hear from you.
22/07/2026
Full time
Huddersfield 30,000 - 35,000 Office Based Permanent Looking for more than just another IT support role? We're recruiting on behalf of a long-established Yorkshire manufacturer looking to strengthen its internal IT team with the appointment of an experienced IT Systems & Support Engineer. This is far more than a traditional support role. The business has a clear long-term succession plan in place and is looking for someone with the ambition and technical capability to develop into a broader IT Operations role over the next two years, working alongside an experienced IT Manager before taking on increasing responsibility. If you're looking for genuine career progression rather than simply moving sideways, this is an excellent opportunity to build your career within a stable, growing manufacturing business. The Role Joining a small, close-knit IT team, you'll provide day-to-day technical support whilst becoming increasingly involved in infrastructure, networking, cyber security and operational IT. Alongside you will be an experienced Business Systems Analyst responsible for ERP, MRP and wider business applications, allowing this role to focus on the operational technology estate. You'll gain exposure to a wide range of technologies and projects whilst working closely with experienced colleagues who are committed to supporting your development. Key Responsibilities Provide 1st and 2nd line support across the business Support Microsoft 365, Entra ID, Intune and Windows environments Assist with Windows Server and Hyper-V administration Support networking, switching and firewall infrastructure Manage user accounts, devices and endpoint technologies Assist with backup, disaster recovery and cyber security Support telephony, CCTV and manufacturing technology Work with third-party suppliers Contribute to infrastructure improvements and IT projects Maintain technical documentation and procedures Technology Environment Microsoft 365 Entra ID (Azure AD) Intune Autopilot Windows Server Hyper-V SonicWall Microsoft Defender Networking & Switching Backup & Disaster Recovery CCTV ERP-integrated manufacturing systems We're Interested In You'll probably already be working as a: IT Systems Engineer IT Support Engineer Senior IT Support Engineer 2nd Line Engineer 3rd Line Engineer Systems Administrator Infrastructure Engineer Technical Support Engineer Manufacturing experience would be advantageous but isn't essential. More important is someone who enjoys learning, takes ownership of problems and wants to continue developing technically whilst progressing into a broader operational role. Why Apply? Genuine progression into an IT Operations position Structured succession planning over the next two years Broad technical exposure across infrastructure and operational technology Small team where your contribution is recognised Stable and successful manufacturing environment Opportunity to influence systems and processes Long-term career development Salary: 30,000 - 35,000 Location: Huddersfield (Office Based) Why this opportunity? Most IT support roles offer incremental progression. This role offers something much rarer. The business is investing in someone now, giving them the time to develop, learn the environment and build the knowledge needed to take on a much broader operational IT position in the future. If you're ambitious, technically curious and looking for your next long-term move, we'd love to hear from you.
Are you passionate about helping people solve their tech challenges? Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference? We're looking for an enthusiastic IT Service Desk Analyst to join our team in Cardiff and be the first point of contact for our internal customers. These roles require NPPV Police vetting and SC level clearance which we will arrange. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options : Including hybrid working. Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. What You'll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their Victim Support computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects-your ideas and input will always be valued! Who We're Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join Us? Be part of a supportive, inclusive team that values your growth and well-being. Opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for Victim Support. Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment. Ready to Make a Difference? If you're excited to help others and grow your IT career, we'd love to hear from you! Apply now and become a key part of our Technology support team. About Us: Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
21/07/2026
Full time
Are you passionate about helping people solve their tech challenges? Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference? We're looking for an enthusiastic IT Service Desk Analyst to join our team in Cardiff and be the first point of contact for our internal customers. These roles require NPPV Police vetting and SC level clearance which we will arrange. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options : Including hybrid working. Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. What You'll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their Victim Support computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects-your ideas and input will always be valued! Who We're Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join Us? Be part of a supportive, inclusive team that values your growth and well-being. Opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for Victim Support. Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment. Ready to Make a Difference? If you're excited to help others and grow your IT career, we'd love to hear from you! Apply now and become a key part of our Technology support team. About Us: Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Job Title: Senior Business Analyst Organisation: Northern Ireland Assembly Contract: Fixed-Term strategic project - Full Time Hours Salary: AG6 - 44,039 + ( 4,875 salary supplement p.a.) We are partnering with the Northern Ireland Assembly to appoint Senior Business Analysts for a high-impact, fixed-term strategic project. This role offers the opportunity to drive digital transformation initiatives, solve complex business challenges and contribute directly to the efficiency and modernisation of a key public sector institution. Benefits Highly competitive salary fully aligned with public sector pay rates Enhanced holiday package (37 days from day 1) Weekly pay Free onsite parking Hybrid working (limited due to the nature of the team) Employee Assistance Programme inclusive of financial assistance and access to counselling Ongoing training & development opportunities What we need from you Immediate availability until at least 31st December 2026 Full flexibility to working in the office or at home Willingness to complete a Basic Assess NI check Essential Qualifications Level 6 or above qualification - a minimum 2:2 classification in primary degree or post-graduate qualification, in computing or an information management related discipline (a minimum 50% course content) plus 3 years experience in a similar role and possess up to date PRINCE2 or PMI Agile Practitioner certification (or willingness to obtain with 6 months) OR Level 3 (A-Level) or above qualification - a minimum of 3 Grade C or above plus 5 years experience in a similar role and possess up to date PRINCE2 or PMI Agile Practitioner certification (or willingness to obtain with 6 months) Experience Required Managing or assisting in the management of complex information technology projects delivered using a formalised project management approach (projects involving a budget of over 200K and business change for 200 plus users are considered complex in this case) Leading, or contributing to, the implementation of change programmes that impact across different key business areas within an organisation Anticipating and analysing problems to produce options and recommendations to senior staff and/or decision makers Have an understanding of basic finance and HR processes, to support the organisation replace core applications Responsibilities Project Delivery - Lead the end-to-end delivery of complex ICT projects, ensuring project milestones are met through effective supplier and stakeholder management. Strategic Analysis - Drive business value by identifying development opportunities, performing rigorous analysis, and modelling complex processes to inform key decision-makers. Solution Lifecycle - Translate business requirements into actionable user stories and functional specifications; oversee requirements documentation and support system testing cycles. Change & Adoption - Facilitate the successful rollout of digital solutions by managing stakeholder feedback, delivering training, and ensuring end-users successfully adopt new technologies. Get in touch with us today for a confidential chat and to review the full job description Randstad Care acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Care is an equal opportunities employer and decisions are made on merits alone. Did you know that Randstad Care have been awarded a place on the National Clinical Staffing Framework for the NHS? This means we will be able to bring you more opportunities within nursing & midwifery and clinical staffing.
21/07/2026
Contractor
Job Title: Senior Business Analyst Organisation: Northern Ireland Assembly Contract: Fixed-Term strategic project - Full Time Hours Salary: AG6 - 44,039 + ( 4,875 salary supplement p.a.) We are partnering with the Northern Ireland Assembly to appoint Senior Business Analysts for a high-impact, fixed-term strategic project. This role offers the opportunity to drive digital transformation initiatives, solve complex business challenges and contribute directly to the efficiency and modernisation of a key public sector institution. Benefits Highly competitive salary fully aligned with public sector pay rates Enhanced holiday package (37 days from day 1) Weekly pay Free onsite parking Hybrid working (limited due to the nature of the team) Employee Assistance Programme inclusive of financial assistance and access to counselling Ongoing training & development opportunities What we need from you Immediate availability until at least 31st December 2026 Full flexibility to working in the office or at home Willingness to complete a Basic Assess NI check Essential Qualifications Level 6 or above qualification - a minimum 2:2 classification in primary degree or post-graduate qualification, in computing or an information management related discipline (a minimum 50% course content) plus 3 years experience in a similar role and possess up to date PRINCE2 or PMI Agile Practitioner certification (or willingness to obtain with 6 months) OR Level 3 (A-Level) or above qualification - a minimum of 3 Grade C or above plus 5 years experience in a similar role and possess up to date PRINCE2 or PMI Agile Practitioner certification (or willingness to obtain with 6 months) Experience Required Managing or assisting in the management of complex information technology projects delivered using a formalised project management approach (projects involving a budget of over 200K and business change for 200 plus users are considered complex in this case) Leading, or contributing to, the implementation of change programmes that impact across different key business areas within an organisation Anticipating and analysing problems to produce options and recommendations to senior staff and/or decision makers Have an understanding of basic finance and HR processes, to support the organisation replace core applications Responsibilities Project Delivery - Lead the end-to-end delivery of complex ICT projects, ensuring project milestones are met through effective supplier and stakeholder management. Strategic Analysis - Drive business value by identifying development opportunities, performing rigorous analysis, and modelling complex processes to inform key decision-makers. Solution Lifecycle - Translate business requirements into actionable user stories and functional specifications; oversee requirements documentation and support system testing cycles. Change & Adoption - Facilitate the successful rollout of digital solutions by managing stakeholder feedback, delivering training, and ensuring end-users successfully adopt new technologies. Get in touch with us today for a confidential chat and to review the full job description Randstad Care acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Care is an equal opportunities employer and decisions are made on merits alone. Did you know that Randstad Care have been awarded a place on the National Clinical Staffing Framework for the NHS? This means we will be able to bring you more opportunities within nursing & midwifery and clinical staffing.
OneSchool Global UK has an exciting opportunity for an IT Support Analyst (1st/2nd Line) to join our busy and collaborative IT team, supporting 23 campuses across the UK and our Regional Support Office. This is a varied, hands-on role where no two days are the same. As part of a supportive helpdesk team, you will provide first and second line technical support, ensuring colleagues and students receive timely, effective assistance across a wide range of systems, devices, and technologies. The role is based full-time at our Regional Support Office in Warwick (five days per week), delivering both remote and face-to-face support, with occasional travel to campuses to assist with onsite IT needs. Key Responsibilities Provide 1st and 2nd line support via phone, email, remote tools, and service desk tickets Diagnose and resolve hardware, software, and basic network issues across end-user devices Escalate more complex technical issues to senior engineers where appropriate Manage incidents and service requests through the ITSM system, ensuring timely updates and resolution Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals Support Microsoft 365 services, including user account administration (Azure AD), email, and device management (Intune) Assist with user onboarding and offboarding, including account creation, device setup, and access permissions Provide support for classroom technology including AV equipment, printers, and basic connectivity issues Carry out routine maintenance tasks, software updates, and device lifecycle activities Maintain accurate documentation and contribute to knowledge base articles Support IT projects and system rollouts as required About You Experience in a 1st or 2nd line IT support role or similar customer-facing environment Strong troubleshooting skills with the ability to resolve issues efficiently Confident communicating with non-technical users in a clear and professional manner Well-organised, able to manage multiple tasks and priorities effectively Takes ownership of tickets through to resolution, ensuring a positive user experience Comfortable working both independently and as part of a team Good working knowledge of: Windows operating systems Microsoft 365 (including Azure AD, Intune, Exchange) A proactive attitude and willingness to learn new technologies Committed to professionalism, data security, and safeguarding standards What We Offer Competitive salary, laptop, and on-site parking 25 days annual leave plus bank holidays Workplace pension and staff referral scheme A supportive, team-focused working environment Exposure to a wide range of technologies and opportunities to develop your IT career Modern, well-equipped office environment Safeguarding OneSchool Global UK is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records, online searches and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across the school. This is in line with statutory guidance Keeping Children Safe in Education 2024 and The Education Act 2002, we expect all staff and volunteers to share this commitment.
21/07/2026
Full time
OneSchool Global UK has an exciting opportunity for an IT Support Analyst (1st/2nd Line) to join our busy and collaborative IT team, supporting 23 campuses across the UK and our Regional Support Office. This is a varied, hands-on role where no two days are the same. As part of a supportive helpdesk team, you will provide first and second line technical support, ensuring colleagues and students receive timely, effective assistance across a wide range of systems, devices, and technologies. The role is based full-time at our Regional Support Office in Warwick (five days per week), delivering both remote and face-to-face support, with occasional travel to campuses to assist with onsite IT needs. Key Responsibilities Provide 1st and 2nd line support via phone, email, remote tools, and service desk tickets Diagnose and resolve hardware, software, and basic network issues across end-user devices Escalate more complex technical issues to senior engineers where appropriate Manage incidents and service requests through the ITSM system, ensuring timely updates and resolution Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals Support Microsoft 365 services, including user account administration (Azure AD), email, and device management (Intune) Assist with user onboarding and offboarding, including account creation, device setup, and access permissions Provide support for classroom technology including AV equipment, printers, and basic connectivity issues Carry out routine maintenance tasks, software updates, and device lifecycle activities Maintain accurate documentation and contribute to knowledge base articles Support IT projects and system rollouts as required About You Experience in a 1st or 2nd line IT support role or similar customer-facing environment Strong troubleshooting skills with the ability to resolve issues efficiently Confident communicating with non-technical users in a clear and professional manner Well-organised, able to manage multiple tasks and priorities effectively Takes ownership of tickets through to resolution, ensuring a positive user experience Comfortable working both independently and as part of a team Good working knowledge of: Windows operating systems Microsoft 365 (including Azure AD, Intune, Exchange) A proactive attitude and willingness to learn new technologies Committed to professionalism, data security, and safeguarding standards What We Offer Competitive salary, laptop, and on-site parking 25 days annual leave plus bank holidays Workplace pension and staff referral scheme A supportive, team-focused working environment Exposure to a wide range of technologies and opportunities to develop your IT career Modern, well-equipped office environment Safeguarding OneSchool Global UK is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records, online searches and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across the school. This is in line with statutory guidance Keeping Children Safe in Education 2024 and The Education Act 2002, we expect all staff and volunteers to share this commitment.
Regional is looking for an IT Support Analyst (1st/2nd Line) to join our IT team in Warwick. This full-time role involves providing technical support across 23 campuses and offers a varied, hands-on experience. You'll be part of a supportive team ensuring timely assistance across numerous technologies. The ideal candidate will have experience in IT support, strong troubleshooting skills, and a proactive attitude towards learning. The position includes a competitive salary, 25 days of annual leave, and opportunities for professional development.
21/07/2026
Full time
Regional is looking for an IT Support Analyst (1st/2nd Line) to join our IT team in Warwick. This full-time role involves providing technical support across 23 campuses and offers a varied, hands-on experience. You'll be part of a supportive team ensuring timely assistance across numerous technologies. The ideal candidate will have experience in IT support, strong troubleshooting skills, and a proactive attitude towards learning. The position includes a competitive salary, 25 days of annual leave, and opportunities for professional development.
Job title : 1 st / 2 nd Line Support Engineer Location : Aldgate Salary: £30,000 to £35,000 + Bonus + Benefits Start date : ASAP Working hours : 8:00am to 4:00pm A globally renowned Insurance firm are looking for an 1 st / 2 nd Line Support Engineer to provide white glove support their growing user base. The 1 st / 2 nd Line Support Engineer will have the chance to progress their career and work their way up the ladder within the organisation due to their progression opportunities. They are seeking someone who has a can-do attitude, excellent communication skills and is passionate about IT. The 1 st / 2 nd Line Support Engineer will receive training and annual performance reviews. Essential skills - 1 st / 2 nd Line Support Engineer: Active Directory MS Teams Mobile Device support Imaging laptops Hardware Support Ticketing system experience Willing to learn Troubleshooting mindset Excellent customer service skills Desirable skills - 1st / 2nd Line Support Engineer: Azure Intune ServiceNow Certifications Professional services experience If you are keen to progress and work your way up the ladder within an organisation then please apply with a copy of your most up to date CV. IT Support / 1 st Line Support Engineer / 1 st / 2 nd Line Support Engineer / Helpdesk Engineer / Service Desk Engineer / Service Desk Analyst
21/07/2026
Full time
Job title : 1 st / 2 nd Line Support Engineer Location : Aldgate Salary: £30,000 to £35,000 + Bonus + Benefits Start date : ASAP Working hours : 8:00am to 4:00pm A globally renowned Insurance firm are looking for an 1 st / 2 nd Line Support Engineer to provide white glove support their growing user base. The 1 st / 2 nd Line Support Engineer will have the chance to progress their career and work their way up the ladder within the organisation due to their progression opportunities. They are seeking someone who has a can-do attitude, excellent communication skills and is passionate about IT. The 1 st / 2 nd Line Support Engineer will receive training and annual performance reviews. Essential skills - 1 st / 2 nd Line Support Engineer: Active Directory MS Teams Mobile Device support Imaging laptops Hardware Support Ticketing system experience Willing to learn Troubleshooting mindset Excellent customer service skills Desirable skills - 1st / 2nd Line Support Engineer: Azure Intune ServiceNow Certifications Professional services experience If you are keen to progress and work your way up the ladder within an organisation then please apply with a copy of your most up to date CV. IT Support / 1 st Line Support Engineer / 1 st / 2 nd Line Support Engineer / Helpdesk Engineer / Service Desk Engineer / Service Desk Analyst
Location: Manchester, M16 1stLine Support / Service Desk Analyst / IT Support Based in Manchester- Mon Fri needed to provide end user support, hybrid currently, but as this role is suited to someone who would like to learn skills and progress their career, there will be a business need for you to attend the office more often than not so we can support your learning!. As 1st Line Support / Service Desk Analyst / IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, SCCM if possible or be willing and proactive in upskilling yourself. Successful 1stLine Support / Service Desk Analyst / IT Support need to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 1stLine Support / Service Desk Analyst / IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
21/07/2026
Full time
Location: Manchester, M16 1stLine Support / Service Desk Analyst / IT Support Based in Manchester- Mon Fri needed to provide end user support, hybrid currently, but as this role is suited to someone who would like to learn skills and progress their career, there will be a business need for you to attend the office more often than not so we can support your learning!. As 1st Line Support / Service Desk Analyst / IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, SCCM if possible or be willing and proactive in upskilling yourself. Successful 1stLine Support / Service Desk Analyst / IT Support need to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 1stLine Support / Service Desk Analyst / IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you ready to play a vital role in ensuring the safety and efficiency of our critical national infrastructure? Join our dynamic team as a System Ops Analyst and make a difference in the utilities sector! Role: Systems Ops Analyst Duration: 12 Months (role then becomes Perm) Location: Warwick then Wokingham Rate: 450 pd (umbrella) or PAYE option. About the Role This is an exciting opportunity for a proactive individual to be part of a 24/7/365 shift rota, dedicated to monitoring and ensuring the health of our systems. You will initially train in Warwick before settling into the Wokingham office. Get ready to engage with diverse teams and contribute to the reliable operation of energy networks across the UK! Key Accountabilities As a System Ops Health Analyst, you will: Provide round-the-clock system health and proactive monitoring of Critical National Infrastructure (CNI) services, including applications, middleware, databases, operating systems, and server infrastructures. Deliver 1st line support to ensure CNI systems/services meet their SLAs. Collaborate effectively with second- and third-line support teams, system managers, and other key stakeholders. Ensure compliance with security and CNI regulations, policies, and standards. Underpin critical business processes essential for the efficient operation of the clients energy networks . About You We are looking for a candidate who possesses: A strong background in relevant technologies (e.g., Wintel, Unix, BMC products, SCADA Telemetry). Experience supporting mission-critical systems with comprehensive knowledge of system technologies, networking, monitoring tools, and processes. A solid operational background paired with analytical thinking, problem-solving, and decision-making skills. Understanding of Service Management practises (e.g., change and release management) and risk/issue management, preferably with ITIL processes and tools. Awareness of mechanical and electrical infrastructure within Data Centres or Building Management Systems is a plus! Qualifications Essential: Relevant experience and technical know-how. Preferred: A degree in Computer Science or a related field, or equivalent education and experience. ITIL qualifications and familiarity with Wintel, BMX, Unix, and RHEL are also desirable. What We Offer A supportive and collaborative work environment. Opportunities for professional growth and development. The chance to contribute to critical national infrastructure and make a tangible impact on energy networks across the UK. Main Interfaces Internal: Direct collaboration with second- and third-line support teams, system managers, control room staff, and business partners. External: Engagement with market participants and third-party support partners. Join us and be part of a team that values innovation and excellence. If you're enthusiastic about maintaining the health of critical systems and ensuring the reliability of national infrastructure, we want to hear from you! Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities' employer. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
21/07/2026
Contractor
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you ready to play a vital role in ensuring the safety and efficiency of our critical national infrastructure? Join our dynamic team as a System Ops Analyst and make a difference in the utilities sector! Role: Systems Ops Analyst Duration: 12 Months (role then becomes Perm) Location: Warwick then Wokingham Rate: 450 pd (umbrella) or PAYE option. About the Role This is an exciting opportunity for a proactive individual to be part of a 24/7/365 shift rota, dedicated to monitoring and ensuring the health of our systems. You will initially train in Warwick before settling into the Wokingham office. Get ready to engage with diverse teams and contribute to the reliable operation of energy networks across the UK! Key Accountabilities As a System Ops Health Analyst, you will: Provide round-the-clock system health and proactive monitoring of Critical National Infrastructure (CNI) services, including applications, middleware, databases, operating systems, and server infrastructures. Deliver 1st line support to ensure CNI systems/services meet their SLAs. Collaborate effectively with second- and third-line support teams, system managers, and other key stakeholders. Ensure compliance with security and CNI regulations, policies, and standards. Underpin critical business processes essential for the efficient operation of the clients energy networks . About You We are looking for a candidate who possesses: A strong background in relevant technologies (e.g., Wintel, Unix, BMC products, SCADA Telemetry). Experience supporting mission-critical systems with comprehensive knowledge of system technologies, networking, monitoring tools, and processes. A solid operational background paired with analytical thinking, problem-solving, and decision-making skills. Understanding of Service Management practises (e.g., change and release management) and risk/issue management, preferably with ITIL processes and tools. Awareness of mechanical and electrical infrastructure within Data Centres or Building Management Systems is a plus! Qualifications Essential: Relevant experience and technical know-how. Preferred: A degree in Computer Science or a related field, or equivalent education and experience. ITIL qualifications and familiarity with Wintel, BMX, Unix, and RHEL are also desirable. What We Offer A supportive and collaborative work environment. Opportunities for professional growth and development. The chance to contribute to critical national infrastructure and make a tangible impact on energy networks across the UK. Main Interfaces Internal: Direct collaboration with second- and third-line support teams, system managers, control room staff, and business partners. External: Engagement with market participants and third-party support partners. Join us and be part of a team that values innovation and excellence. If you're enthusiastic about maintaining the health of critical systems and ensuring the reliability of national infrastructure, we want to hear from you! Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities' employer. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Big Red Recruitment Midlands Limited
Burbage, Leicestershire
Ready to move past have you tried turning it off and on again? If you ve done a solid year (or more) on an IT helpdesk and you re starting to feel boxed in rushed calls, endless handovers, no time to actually fix things this might be the step up you ve been waiting for. This is a 1st Line Support role inside a large, well-established enterprise organisation where you re trusted to own incidents, not just log them and also you get time to think, troubleshoot, and learn. You ll be part of a friendly, collaborative IT team based onsite in Hinckley (Hybrid 2 days per week), supporting users across the UK. The environment is busy but supportive, and you ll be exposed to real systems, real projects, and real responsibility. You ll be the first point of contact for internal users. You ll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You ll also get exposure to group-wide IT projects and access to internal progression to keep developing. What you ll need: You don t need to know everything, but you do need the basics nailed: 12+ months experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness Why join? This is initially a 6 month rolling fixed term contract with the opportunity to transition to permanent. This is a role for someone who wants to grow, not stagnate. You ll be joining an organisation that promotes from within when there s an opportunity and gives junior support staff the space to develop into real technologists. Big Red Recruitment are working on the role exclusively and if you feel like this, is you then apply ASAP as we have interview slots available!
21/07/2026
Full time
Ready to move past have you tried turning it off and on again? If you ve done a solid year (or more) on an IT helpdesk and you re starting to feel boxed in rushed calls, endless handovers, no time to actually fix things this might be the step up you ve been waiting for. This is a 1st Line Support role inside a large, well-established enterprise organisation where you re trusted to own incidents, not just log them and also you get time to think, troubleshoot, and learn. You ll be part of a friendly, collaborative IT team based onsite in Hinckley (Hybrid 2 days per week), supporting users across the UK. The environment is busy but supportive, and you ll be exposed to real systems, real projects, and real responsibility. You ll be the first point of contact for internal users. You ll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You ll also get exposure to group-wide IT projects and access to internal progression to keep developing. What you ll need: You don t need to know everything, but you do need the basics nailed: 12+ months experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness Why join? This is initially a 6 month rolling fixed term contract with the opportunity to transition to permanent. This is a role for someone who wants to grow, not stagnate. You ll be joining an organisation that promotes from within when there s an opportunity and gives junior support staff the space to develop into real technologists. Big Red Recruitment are working on the role exclusively and if you feel like this, is you then apply ASAP as we have interview slots available!
IT Support Analyst 2nd Line Abingdon - Onsite (1 day remote) 3 Month Temp Contract £220 - £245 per day: MARS has partnered a leading specialist consultancy firm to hire in a temporary IT Support Analyst on a 3-month temp contract. The Temporary IT Support Analyst role is often the first point of contact for IT across the business. Customer service is key to this role and the Temporary IT Service Desk Analyst will need to seek to fully understand the needs of the customer and have a real desire to help them get to a successful conclusion. The IT Support Analyst will need to be a high calibre individual, with exceptional levels of personal drive and eagerness for personal development. An analytical mind, coupled with strong communication skills and a positive attitude are essential to fit into the impressive culture. You'll have previous experience in a similar IT Service Desk or 1st/2nd Line IT Support role. Our client is looking for an IT Support Analyst with the following skills: 1st/2nd Line internal IT Support experience, An understanding of user account management within a Microsoft environment. An understanding of Office 365 Administration. Experience in or awareness of ITIL. Experience in or awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such as MS-900/AZ-900/AI-900/SC-900. This is an onsite role with a potential 1-day per week work from home. The working hours are either, 8am-4:30pm, 8:30am-5pm, or 9am-5:30pm. If you're an IT Support Analyst looking for a career defining opportunity with progression and development, then please drop Lee at MARS an application. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
21/07/2026
Contractor
IT Support Analyst 2nd Line Abingdon - Onsite (1 day remote) 3 Month Temp Contract £220 - £245 per day: MARS has partnered a leading specialist consultancy firm to hire in a temporary IT Support Analyst on a 3-month temp contract. The Temporary IT Support Analyst role is often the first point of contact for IT across the business. Customer service is key to this role and the Temporary IT Service Desk Analyst will need to seek to fully understand the needs of the customer and have a real desire to help them get to a successful conclusion. The IT Support Analyst will need to be a high calibre individual, with exceptional levels of personal drive and eagerness for personal development. An analytical mind, coupled with strong communication skills and a positive attitude are essential to fit into the impressive culture. You'll have previous experience in a similar IT Service Desk or 1st/2nd Line IT Support role. Our client is looking for an IT Support Analyst with the following skills: 1st/2nd Line internal IT Support experience, An understanding of user account management within a Microsoft environment. An understanding of Office 365 Administration. Experience in or awareness of ITIL. Experience in or awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such as MS-900/AZ-900/AI-900/SC-900. This is an onsite role with a potential 1-day per week work from home. The working hours are either, 8am-4:30pm, 8:30am-5pm, or 9am-5:30pm. If you're an IT Support Analyst looking for a career defining opportunity with progression and development, then please drop Lee at MARS an application. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
MuleSoft Developers x 2 + 6 month contract roles + extensions + Full remote - 1st month would require occasional day in Belfast + 600 to 675 per day DOE + Must be able to obtain SC Clearance Key Responsibilities Design and implement MuleSoft APIs and connectors to facilitate secure and efficient data integrations between Salesforce and other enterprise systems. Collaborate with business analysts, architects, Salesforce developers, and integration partners to gather requirements and deliver effective solutions. Troubleshoot, test, and enhance Salesforce and MuleSoft integrations to ensure high performance and reliability. Implement best practices for security, data management, and system performance. Conduct code reviews, document technical specifications, and provide technical guidance to team members. Stay updated with the latest Salesforce and MuleSoft features, tools, and industry trends to continually improve integration strategies. Key Stakeholders Enterprise Architecture and IT Leadership Engineering, DevOps, and Support Teams Business Product Owners and Domain Experts External Vendors and Technology Partners Skills & Experience Proven experience as a MuleSoft Developer with hands-on development in MuleSoft, Java, and Salesforce. Strong MuleSoft Anypoint Platform experience, including designing APIs, creating Mule flows, and managing MuleSoft runtime environments. Familiarity with REST/SOAP APIs, JSON, XML, and data transformation techniques. Experience with Salesforce integration patterns and best practices. Excellent problem-solving skills and attention to detail. Strong communication and teamwork skills. Experience of security and encryption best practices (OAuth2, JWT, API gateways, encryption standards). Desirable Skills Salesforce certifications such as Salesforce Platform Developer, MuleSoft Certified Developer, or equivalent. Experience with DevOps practices, CI/CD pipelines, and version control systems like Copado or Gearset. Understanding of enterprise architecture and other middleware tools. Personal Attributes Strong systems thinking with excellent analytical and problem-solving capabilities. Effective communicator, able to engage with multiple stakeholders. Collaborative mindset with the ability to work with multi-disciplinary teams. Organised, adaptable, and comfortable working in fast-paced environments. Strong ownership mentality with attention to detail and quality.
21/07/2026
Contractor
MuleSoft Developers x 2 + 6 month contract roles + extensions + Full remote - 1st month would require occasional day in Belfast + 600 to 675 per day DOE + Must be able to obtain SC Clearance Key Responsibilities Design and implement MuleSoft APIs and connectors to facilitate secure and efficient data integrations between Salesforce and other enterprise systems. Collaborate with business analysts, architects, Salesforce developers, and integration partners to gather requirements and deliver effective solutions. Troubleshoot, test, and enhance Salesforce and MuleSoft integrations to ensure high performance and reliability. Implement best practices for security, data management, and system performance. Conduct code reviews, document technical specifications, and provide technical guidance to team members. Stay updated with the latest Salesforce and MuleSoft features, tools, and industry trends to continually improve integration strategies. Key Stakeholders Enterprise Architecture and IT Leadership Engineering, DevOps, and Support Teams Business Product Owners and Domain Experts External Vendors and Technology Partners Skills & Experience Proven experience as a MuleSoft Developer with hands-on development in MuleSoft, Java, and Salesforce. Strong MuleSoft Anypoint Platform experience, including designing APIs, creating Mule flows, and managing MuleSoft runtime environments. Familiarity with REST/SOAP APIs, JSON, XML, and data transformation techniques. Experience with Salesforce integration patterns and best practices. Excellent problem-solving skills and attention to detail. Strong communication and teamwork skills. Experience of security and encryption best practices (OAuth2, JWT, API gateways, encryption standards). Desirable Skills Salesforce certifications such as Salesforce Platform Developer, MuleSoft Certified Developer, or equivalent. Experience with DevOps practices, CI/CD pipelines, and version control systems like Copado or Gearset. Understanding of enterprise architecture and other middleware tools. Personal Attributes Strong systems thinking with excellent analytical and problem-solving capabilities. Effective communicator, able to engage with multiple stakeholders. Collaborative mindset with the ability to work with multi-disciplinary teams. Organised, adaptable, and comfortable working in fast-paced environments. Strong ownership mentality with attention to detail and quality.
