Quickline Communications
Eppleworth, North Humberside
We re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we re looking for an IT manager to keep around 450 colleagues connected, secure and productive as the business scales. Could that be you? If you want a role with genuine ownership of service, security and project delivery. We d love to hear from you. Here s why you ll love this role - Lead, manage and develop a team of IT Engineers and Apprentices, ensuring high quality 1st and 2nd line support across all end-user services. - Own the security posture of the end-user environment, implementing agreed controls and provide evidence supporting ISO 27001 and Telecommunications (Security) Act compliance. - Own the availability, performance and reliability of end user services : M365, devices, LAN/WLAN, voice and mobile - Manage third- party suppliers supporting end user IT services, with clear SLAs and regular performance reviews. - Own SLAs, user satisfaction (CSAT) and service reporting, driving continuous service improvements. Here s why you ll be great in this role - Proven experience managing and developing IT service desk/support teams - Hands on troubleshooting across desktop, applications and networks - Strong working knowledge of cyber security practice and supporting compliance standards (ISO27001, Cyber Essentials) - Strong knowledge of Microsoft 365, Azure and modern workplace tooling. - Experience delivering IT infrastructure or end user projects end to end with vendor coordination. The benefits - Pension 5% employer / 5% employee contribution. - Health Cashback Scheme Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - Option to buy or sell up to 5 additional days annual leave - Enhanced Paternity/Maternity/Adoption leave - Life Assurance - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular Lunch & Learns - Social Events Summer and End of Year parties etc. - Core Value Awards - Regular opportunities to win! Note to agencies Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System ( ATS ). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: You must have the right to work in the UK in order to be successfully appointed to this role
22/07/2026
Full time
We re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we re looking for an IT manager to keep around 450 colleagues connected, secure and productive as the business scales. Could that be you? If you want a role with genuine ownership of service, security and project delivery. We d love to hear from you. Here s why you ll love this role - Lead, manage and develop a team of IT Engineers and Apprentices, ensuring high quality 1st and 2nd line support across all end-user services. - Own the security posture of the end-user environment, implementing agreed controls and provide evidence supporting ISO 27001 and Telecommunications (Security) Act compliance. - Own the availability, performance and reliability of end user services : M365, devices, LAN/WLAN, voice and mobile - Manage third- party suppliers supporting end user IT services, with clear SLAs and regular performance reviews. - Own SLAs, user satisfaction (CSAT) and service reporting, driving continuous service improvements. Here s why you ll be great in this role - Proven experience managing and developing IT service desk/support teams - Hands on troubleshooting across desktop, applications and networks - Strong working knowledge of cyber security practice and supporting compliance standards (ISO27001, Cyber Essentials) - Strong knowledge of Microsoft 365, Azure and modern workplace tooling. - Experience delivering IT infrastructure or end user projects end to end with vendor coordination. The benefits - Pension 5% employer / 5% employee contribution. - Health Cashback Scheme Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - Option to buy or sell up to 5 additional days annual leave - Enhanced Paternity/Maternity/Adoption leave - Life Assurance - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular Lunch & Learns - Social Events Summer and End of Year parties etc. - Core Value Awards - Regular opportunities to win! Note to agencies Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System ( ATS ). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: You must have the right to work in the UK in order to be successfully appointed to this role
At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. Your impact This is an exciting opportunity to join Jacobs' Cyber Security team as an Endpoint Security & Exposure Management Engineer. You'll play a key role in reducing cyber risk by driving vulnerability remediation, strengthening endpoint security controls, and improving visibility of security exposure across a global technology estate. Working across infrastructure, cloud, desktop engineering, and security teams, you'll help ensure vulnerabilities are identified, prioritised, and remediated effectively while supporting key security capabilities including application control, privilege management, and endpoint hardening. If you're passionate about vulnerability management, exposure reduction, and delivering measurable security outcomes, this is an opportunity to make a real impact within a global organisation. Day to Day Lead vulnerability and exposure management activities across enterprise environments, ensuring security risks are identified, prioritised, and remediated effectively Work closely with technology teams to drive remediation programmes and reduce organisational cyber risk Support and enhance endpoint security capabilities, including application control, allowlisting, privilege management, and endpoint hardening Use data, reporting, and dashboards to provide visibility of cyber exposure, remediation performance, and security outcomes Assess emerging vulnerabilities and threats, providing risk-based recommendations and guidance to stakeholders Act as a trusted security partner across infrastructure, cloud, application, and operational teams, helping embed secure practices and improve resilience What You'll Bring Experience in cybersecurity, vulnerability management, security engineering, or endpoint security Strong understanding of risk-based vulnerability management and remediation prioritisation Experience working with vulnerability management platforms such as Tenable, Qualys, or Rapid7 Experience with ServiceNow Vulnerability Response or similar remediation workflow platforms Knowledge of endpoint security technologies including application control, privilege management, and endpoint protection A collaborative approach with strong stakeholder engagement and communication skills The ability to translate technical security risks into meaningful business outcomes Experience implementing Zero Trust principles Exposure to Microsoft Defender for Endpoint, Intune, Active Directory, and Entra ID Experience working within cloud environments including Azure, AWS, or Google Cloud Knowledge of frameworks such as NIST, ISO 27001, CIS Controls, Cyber Essentials Plus, and NCSC CAF Industry certifications including CISSP, CISM, Security+, GIAC, Microsoft Security, or ServiceNow certifications What's In It For You Shape how cyber risk is managed across a global organisation Take ownership of a critical vulnerability and exposure management capability Work with leading security technologies across endpoint, cloud, and enterprise environments Influence security strategy and drive measurable improvements to Jacobs' security posture Collaborate with talented cybersecurity, infrastructure, cloud, and engineering professionals around the world Enjoy genuine flexibility with remote and hybrid working options and no mandated office attendance requirements Be part of a team committed to innovation, continuous improvement, and security excellence A global network of expertise and opportunity A culture founded on safety, integrity, inclusion, and belonging Flexible working arrangements that support your well-being and potential Opportunities to make a real-world impact through our global giving and volunteering programs Up to 10% pension 24 days ( days bought) holidays Free medical and income protection insurance and many more! Technical Skills Application control and allowlisting technologies Privilege management solutions Endpoint hardening methodologies Zero Trust security principles Endpoint security architecture Vulnerability & Exposure Management Vulnerability assessment and management Risk prioritization frameworks Patch and remediation management Security risk analysis Platforms & Technologies Microsoft Windows Server and Windows 11 Active Directory and Entra ID Microsoft Defender for Endpoint Cloud platforms (Azure, AWS, or Google Cloud) ServiceNow Vulnerability Response Scripting & Automation API integrations and workflow automation Security reporting and dashboard development Preferred Qualifications Experience implementing Zero Trust security controls. Experience with endpoint detection and response (EDR) platforms. Familiarity with security frameworks including: NIST Cybersecurity Framework, CIS Controls, ISO 27001, NCSC Cyber Assessment Framework Experience with cloud security and hybrid infrastructure environments. Experience leading vulnerability remediation programs across multiple technology domains. Preferred Certifications GIAC Security Certifications Certified Information Security Manager (CISM) Microsoft Security Certifications Strong analytical and problem-solving skills. Excellent stakeholder management and communication abilities. Ability to translate technical risk into business impact. Strong organizational and prioritization skills. Collaborative approach to driving remediation and risk reduction. Continuous improvement mindset focused on measurable security outcomes. Success Measures Reduction in privileged access risk. Increased endpoint security control coverage. Reduction in critical and high-risk vulnerabilities. Improved vulnerability remediation performance and SLA compliance. Improved visibility of enterprise cyber exposure. Successful implementation of least-privilege principles across the endpoint estate. Measurable reduction in organizational attack surface and cyber risk As a disability confident employer, we welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role.
22/07/2026
Full time
At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. Your impact This is an exciting opportunity to join Jacobs' Cyber Security team as an Endpoint Security & Exposure Management Engineer. You'll play a key role in reducing cyber risk by driving vulnerability remediation, strengthening endpoint security controls, and improving visibility of security exposure across a global technology estate. Working across infrastructure, cloud, desktop engineering, and security teams, you'll help ensure vulnerabilities are identified, prioritised, and remediated effectively while supporting key security capabilities including application control, privilege management, and endpoint hardening. If you're passionate about vulnerability management, exposure reduction, and delivering measurable security outcomes, this is an opportunity to make a real impact within a global organisation. Day to Day Lead vulnerability and exposure management activities across enterprise environments, ensuring security risks are identified, prioritised, and remediated effectively Work closely with technology teams to drive remediation programmes and reduce organisational cyber risk Support and enhance endpoint security capabilities, including application control, allowlisting, privilege management, and endpoint hardening Use data, reporting, and dashboards to provide visibility of cyber exposure, remediation performance, and security outcomes Assess emerging vulnerabilities and threats, providing risk-based recommendations and guidance to stakeholders Act as a trusted security partner across infrastructure, cloud, application, and operational teams, helping embed secure practices and improve resilience What You'll Bring Experience in cybersecurity, vulnerability management, security engineering, or endpoint security Strong understanding of risk-based vulnerability management and remediation prioritisation Experience working with vulnerability management platforms such as Tenable, Qualys, or Rapid7 Experience with ServiceNow Vulnerability Response or similar remediation workflow platforms Knowledge of endpoint security technologies including application control, privilege management, and endpoint protection A collaborative approach with strong stakeholder engagement and communication skills The ability to translate technical security risks into meaningful business outcomes Experience implementing Zero Trust principles Exposure to Microsoft Defender for Endpoint, Intune, Active Directory, and Entra ID Experience working within cloud environments including Azure, AWS, or Google Cloud Knowledge of frameworks such as NIST, ISO 27001, CIS Controls, Cyber Essentials Plus, and NCSC CAF Industry certifications including CISSP, CISM, Security+, GIAC, Microsoft Security, or ServiceNow certifications What's In It For You Shape how cyber risk is managed across a global organisation Take ownership of a critical vulnerability and exposure management capability Work with leading security technologies across endpoint, cloud, and enterprise environments Influence security strategy and drive measurable improvements to Jacobs' security posture Collaborate with talented cybersecurity, infrastructure, cloud, and engineering professionals around the world Enjoy genuine flexibility with remote and hybrid working options and no mandated office attendance requirements Be part of a team committed to innovation, continuous improvement, and security excellence A global network of expertise and opportunity A culture founded on safety, integrity, inclusion, and belonging Flexible working arrangements that support your well-being and potential Opportunities to make a real-world impact through our global giving and volunteering programs Up to 10% pension 24 days ( days bought) holidays Free medical and income protection insurance and many more! Technical Skills Application control and allowlisting technologies Privilege management solutions Endpoint hardening methodologies Zero Trust security principles Endpoint security architecture Vulnerability & Exposure Management Vulnerability assessment and management Risk prioritization frameworks Patch and remediation management Security risk analysis Platforms & Technologies Microsoft Windows Server and Windows 11 Active Directory and Entra ID Microsoft Defender for Endpoint Cloud platforms (Azure, AWS, or Google Cloud) ServiceNow Vulnerability Response Scripting & Automation API integrations and workflow automation Security reporting and dashboard development Preferred Qualifications Experience implementing Zero Trust security controls. Experience with endpoint detection and response (EDR) platforms. Familiarity with security frameworks including: NIST Cybersecurity Framework, CIS Controls, ISO 27001, NCSC Cyber Assessment Framework Experience with cloud security and hybrid infrastructure environments. Experience leading vulnerability remediation programs across multiple technology domains. Preferred Certifications GIAC Security Certifications Certified Information Security Manager (CISM) Microsoft Security Certifications Strong analytical and problem-solving skills. Excellent stakeholder management and communication abilities. Ability to translate technical risk into business impact. Strong organizational and prioritization skills. Collaborative approach to driving remediation and risk reduction. Continuous improvement mindset focused on measurable security outcomes. Success Measures Reduction in privileged access risk. Increased endpoint security control coverage. Reduction in critical and high-risk vulnerabilities. Improved vulnerability remediation performance and SLA compliance. Improved visibility of enterprise cyber exposure. Successful implementation of least-privilege principles across the endpoint estate. Measurable reduction in organizational attack surface and cyber risk As a disability confident employer, we welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role.
Service Desk Manager London - (4 days On-site, Friday WFH) 50,000 - 65,000 + 25 Days Holiday + Career Progression + Pension Are you an experienced Service Desk Manager from an IT Managed Service Provider environment looking for a pivotal leadership role where you can shape the future of a growing service operation, develop high-performing teams, improve processes, and have a direct impact on client satisfaction and business success? This is a fantastic opportunity to join a growing and ambitious business where the Service Desk sits at the heart of the operation. Reporting directly to the Managing Director, you will be responsible for driving service excellence, developing team capability, implementing best practice processes, and ensuring the highest levels of customer satisfaction. You will lead the ongoing development of the Service Desk function, overseeing service delivery performance, SLA management, reporting, customer relationships, and continuous improvement initiatives. This role will also play a key part in the implementation and growth of a 24/7/365 support operation. The ideal candidate will have previous experience managing a service desk within an MSP environment or a proven background in customer service leadership. You will possess strong organisational skills, excellent stakeholder management abilities, and sufficient technical understanding to challenge, mentor, and develop service desk engineers while driving service improvements. Offering excellent progression opportunities and the chance to influence business-wide service delivery strategy, this is an ideal role for a driven, customer-focused leader who thrives within a fast-paced environment. The Role: Manage and develop the Service Desk team, processes, and performance Oversee SLA management, reporting, service reviews, and customer satisfaction Implement and maintain ITIL-aligned processes and best practices Drive continuous improvement, automation, and operational efficiency Lead onboarding of new clients and build strong stakeholder relationships Support the development of a 24/7/365 service operation The Person Previous Service Desk Management experience within an MSP environment, or strong customer service management background Good technical understanding of IT support environments Experience with ITIL processes and service delivery best practices Knowledge of ISO9001 and ISO27001 standards advantageous Strong leadership, communication, and stakeholder management skills Highly organised, proactive, and capable of thriving under pressure Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
22/07/2026
Full time
Service Desk Manager London - (4 days On-site, Friday WFH) 50,000 - 65,000 + 25 Days Holiday + Career Progression + Pension Are you an experienced Service Desk Manager from an IT Managed Service Provider environment looking for a pivotal leadership role where you can shape the future of a growing service operation, develop high-performing teams, improve processes, and have a direct impact on client satisfaction and business success? This is a fantastic opportunity to join a growing and ambitious business where the Service Desk sits at the heart of the operation. Reporting directly to the Managing Director, you will be responsible for driving service excellence, developing team capability, implementing best practice processes, and ensuring the highest levels of customer satisfaction. You will lead the ongoing development of the Service Desk function, overseeing service delivery performance, SLA management, reporting, customer relationships, and continuous improvement initiatives. This role will also play a key part in the implementation and growth of a 24/7/365 support operation. The ideal candidate will have previous experience managing a service desk within an MSP environment or a proven background in customer service leadership. You will possess strong organisational skills, excellent stakeholder management abilities, and sufficient technical understanding to challenge, mentor, and develop service desk engineers while driving service improvements. Offering excellent progression opportunities and the chance to influence business-wide service delivery strategy, this is an ideal role for a driven, customer-focused leader who thrives within a fast-paced environment. The Role: Manage and develop the Service Desk team, processes, and performance Oversee SLA management, reporting, service reviews, and customer satisfaction Implement and maintain ITIL-aligned processes and best practices Drive continuous improvement, automation, and operational efficiency Lead onboarding of new clients and build strong stakeholder relationships Support the development of a 24/7/365 service operation The Person Previous Service Desk Management experience within an MSP environment, or strong customer service management background Good technical understanding of IT support environments Experience with ITIL processes and service delivery best practices Knowledge of ISO9001 and ISO27001 standards advantageous Strong leadership, communication, and stakeholder management skills Highly organised, proactive, and capable of thriving under pressure Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Come and join the Littlefish team! Work location: Warwickshire (Full time onsite) Salary: Up to: £35,000 Must be eligible for SC Clearance (UK resident for the last 5 years) Driving license and access to own vehicle essential Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box. Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you. The role and what you'll be getting up to on a day to day basis: As an Onsite Support Engineer, you'll be the trusted technical expert that our customers rely on day-to-day. You'll be their first point of contact for resolving IT issues, delivering a hands-on support experience that keeps users productive, connected and confident in their technology. You'll work directly with end users, build strong relationships, and become a valued extension of their team while representing Littlefish on-site. This is far more than a ticket-fixing role. One day you could be resolving complex desktop issues, the next supporting an office deployment, troubleshooting network connectivity, or helping a customer navigate new technologies. Every day brings new challenges, opportunities to learn, and the chance to make a real difference to the people you support. As an Onsite Support Engineer, you'll provide both onsite and remote support, helping customers resolve technical issues quickly and effectively. You will: Deliver 1st and 2nd line support for desktop, laptop, printer and application-related issues. Troubleshoot and resolve incidents across a variety of IT environments. Manage technical queries and service requests in line with agreed service levels. Build strong relationships with customers through professional, friendly communication. Support projects, deployments, installations, moves, adds and changes. Work closely with Service Desk, Infrastructure and Professional Services teams. Take ownership of assigned tasks through to successful resolution. Continually develop your technical knowledge and maintain relevant skills and qualifications. Attend monthly site visits across the UK supporting standard day to day activities We need a candidate with: We're looking for someone who combines strong technical capability with an excellent customer-focused approach. You'll ideally have: Previous experience in an IT support environment. Strong troubleshooting and problem-solving skills. Experience supporting technologies such as: o Windows 10 o Microsoft 365 and Exchange o Active Directory o Desktop and laptop hardware o Printers and peripheral devices o Apple macOS and iOS o SCCM, WSUS or MDT deployment technologies Experience with Windows 11, Entra ID, Video conferencing equipment, MDM/ARM and hosted telephony systems Excellent face-to-face, telephone and written communication skills. The ability to remain calm under pressure and manage customer expectations effectively. A proactive, logical and organised approach to work. The confidence to work independently while also being a great team player. Valid UK driving licence with access to a personal vehicle What can we offer you? Referral bonus scheme of £1000 when you successfully refer a friend. Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals. Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare Casual dress policy Company Pension Scheme Company social events 25 days annual leave plus public/bank holidays Purchase of annual leave scheme Life at Littlefish: Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow. I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another. I Have a Can-Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done! I am Cyber Conscious - I am vigilant, responsible, and proactive in protecting our people, customers and organisation from Cyber threats. So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a prefer not to say option).
21/07/2026
Full time
Come and join the Littlefish team! Work location: Warwickshire (Full time onsite) Salary: Up to: £35,000 Must be eligible for SC Clearance (UK resident for the last 5 years) Driving license and access to own vehicle essential Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box. Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you. The role and what you'll be getting up to on a day to day basis: As an Onsite Support Engineer, you'll be the trusted technical expert that our customers rely on day-to-day. You'll be their first point of contact for resolving IT issues, delivering a hands-on support experience that keeps users productive, connected and confident in their technology. You'll work directly with end users, build strong relationships, and become a valued extension of their team while representing Littlefish on-site. This is far more than a ticket-fixing role. One day you could be resolving complex desktop issues, the next supporting an office deployment, troubleshooting network connectivity, or helping a customer navigate new technologies. Every day brings new challenges, opportunities to learn, and the chance to make a real difference to the people you support. As an Onsite Support Engineer, you'll provide both onsite and remote support, helping customers resolve technical issues quickly and effectively. You will: Deliver 1st and 2nd line support for desktop, laptop, printer and application-related issues. Troubleshoot and resolve incidents across a variety of IT environments. Manage technical queries and service requests in line with agreed service levels. Build strong relationships with customers through professional, friendly communication. Support projects, deployments, installations, moves, adds and changes. Work closely with Service Desk, Infrastructure and Professional Services teams. Take ownership of assigned tasks through to successful resolution. Continually develop your technical knowledge and maintain relevant skills and qualifications. Attend monthly site visits across the UK supporting standard day to day activities We need a candidate with: We're looking for someone who combines strong technical capability with an excellent customer-focused approach. You'll ideally have: Previous experience in an IT support environment. Strong troubleshooting and problem-solving skills. Experience supporting technologies such as: o Windows 10 o Microsoft 365 and Exchange o Active Directory o Desktop and laptop hardware o Printers and peripheral devices o Apple macOS and iOS o SCCM, WSUS or MDT deployment technologies Experience with Windows 11, Entra ID, Video conferencing equipment, MDM/ARM and hosted telephony systems Excellent face-to-face, telephone and written communication skills. The ability to remain calm under pressure and manage customer expectations effectively. A proactive, logical and organised approach to work. The confidence to work independently while also being a great team player. Valid UK driving licence with access to a personal vehicle What can we offer you? Referral bonus scheme of £1000 when you successfully refer a friend. Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals. Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare Casual dress policy Company Pension Scheme Company social events 25 days annual leave plus public/bank holidays Purchase of annual leave scheme Life at Littlefish: Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow. I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another. I Have a Can-Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done! I am Cyber Conscious - I am vigilant, responsible, and proactive in protecting our people, customers and organisation from Cyber threats. So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a prefer not to say option).
Job Description We'reSky, Europe's biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Careers here mean the freedom and support you need to make an impact - pushing boundaries, creating solutions, hitting targets. As part of our close-knit team, you'll enjoy plenty of benefits, plus experiences you'll only find at Sky. What you'll do Manage shift teams including rota planning and shift cover Lead business change and service introduction processes for the Service Reliability team Lead service improvement initiatives, e.g. network management platform onboarding Fulfil Duty Operations Manager role as on-call management escalation for operational incidents Produce management reporting for change and incident Undertake network audits and compliance activities Develop and maintain effective communication channels between shift teams, stakeholders and leadership to ensure seamless operational awareness and responsiveness Maintain Service Reliability knowledgebase and playbooks and provide training to shift teams What you'll bring Detailed technical understanding of telecoms networks across IP core, access, transmission, cloud and ISP services Strong understanding of the functions and architecture of other network domains, including voice, mobile and CDN Knowledge of all telco network domains sufficient to provide technical guidance and oversight to Service Reliability Engineers reporting to you Network Engineering operational expertise in service provider network technologies such as Access, MPLS, IP routing, switching, network security (firewalls) and load balancing Technical knowledge and skills up to the equivalent of professional-level (e.g. CCNP, NSE) with competence in at least one major vendor, strong troubleshooting, documentation and familiarity with automation and monitoring tools Experience managing telecoms change and incident management processes Service improvement mindset with experience in improving processes and procedures Team overview The Service Reliability team is responsible for the 24/7 running of Sky's telecoms network. It provides the primary 24/7 service desk for Group Networks, routing incident tickets both within the department and to other on-call support teams within Group Networks. The department is directly responsible for executing playbooks for problem resolution within the Access and IP network domains. Inclusion & how you'll work Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. We invest in society, fight racial injustice and set ambitious targets for representation at Sky. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Brick Lane Our Brick Lane office is in the heart of the East End of London. It's part of a vibrant and varied community; close to street food, cafes and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10 minute walk. Top Tips To find out more about the team and opportunity, and to support you in the application process, we encourage reaching out to the Hiring Manager for a conversation about the role before applying. Preparation is key - make sure to review the interview details provided by the recruiter and prepare accordingly to give yourself the best chance for success. Don't forget to set up job alerts on Careers at Sky to be the first to hear when new roles open. Explore Sky Learn for a range of online courses, learning and toolkits to support you in your career development and build future skills.
21/07/2026
Full time
Job Description We'reSky, Europe's biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Careers here mean the freedom and support you need to make an impact - pushing boundaries, creating solutions, hitting targets. As part of our close-knit team, you'll enjoy plenty of benefits, plus experiences you'll only find at Sky. What you'll do Manage shift teams including rota planning and shift cover Lead business change and service introduction processes for the Service Reliability team Lead service improvement initiatives, e.g. network management platform onboarding Fulfil Duty Operations Manager role as on-call management escalation for operational incidents Produce management reporting for change and incident Undertake network audits and compliance activities Develop and maintain effective communication channels between shift teams, stakeholders and leadership to ensure seamless operational awareness and responsiveness Maintain Service Reliability knowledgebase and playbooks and provide training to shift teams What you'll bring Detailed technical understanding of telecoms networks across IP core, access, transmission, cloud and ISP services Strong understanding of the functions and architecture of other network domains, including voice, mobile and CDN Knowledge of all telco network domains sufficient to provide technical guidance and oversight to Service Reliability Engineers reporting to you Network Engineering operational expertise in service provider network technologies such as Access, MPLS, IP routing, switching, network security (firewalls) and load balancing Technical knowledge and skills up to the equivalent of professional-level (e.g. CCNP, NSE) with competence in at least one major vendor, strong troubleshooting, documentation and familiarity with automation and monitoring tools Experience managing telecoms change and incident management processes Service improvement mindset with experience in improving processes and procedures Team overview The Service Reliability team is responsible for the 24/7 running of Sky's telecoms network. It provides the primary 24/7 service desk for Group Networks, routing incident tickets both within the department and to other on-call support teams within Group Networks. The department is directly responsible for executing playbooks for problem resolution within the Access and IP network domains. Inclusion & how you'll work Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. We invest in society, fight racial injustice and set ambitious targets for representation at Sky. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Brick Lane Our Brick Lane office is in the heart of the East End of London. It's part of a vibrant and varied community; close to street food, cafes and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10 minute walk. Top Tips To find out more about the team and opportunity, and to support you in the application process, we encourage reaching out to the Hiring Manager for a conversation about the role before applying. Preparation is key - make sure to review the interview details provided by the recruiter and prepare accordingly to give yourself the best chance for success. Don't forget to set up job alerts on Careers at Sky to be the first to hear when new roles open. Explore Sky Learn for a range of online courses, learning and toolkits to support you in your career development and build future skills.
Job Title: Service Delivery Manager Location: London Company: BritBox International Reporting to: SVP, Technology & Content Delivery Contract Type: 12 Month Fixed-term contract About Us Welcome to BritBox, the ultimate streaming destination for British TV. We bring you an unparalleled collection of thoughtfully curated entertainment, cleverly crafted and brimming with the kind of charm, wit and heart only the Brits could deliver. Born from the BBC, we're on a mission to share authentically British stories with audiences across the world. Since our launch in 2017, we've quickly expanded to seven markets including North America, Australia, and the Nordics. We are a small but mighty streamer that punches above our weight, available on every major platform and even shining among the bright lights of Times Square-and we're just getting started! Now, here's where you come in: if you're passionate about entertainment, thrive in a fast-paced environment, and want to play a meaningful role in our remarkable growth story, this is your chance. Join our team and help us bring the best of British TV to fans everywhere. Job Purpose We are looking for a Service Manager to own end-to-end service management across BritBox International's technology platform. You will be responsible for both ITSM processes (incident, problem, and change management) and service delivery (vendor relationships, SLA performance, and operational quality), managing a small team of 2-5 people and reporting to the SVP of Technology and Operations. This is not a traditional service management role. We are seeking someone who will own the AI strategy for service operations and be hands on in implementing it. Experience with agentic AI frameworks, LLM powered automation, and tools like Claude Code is a core requirement - not a nice to have. You will deploy AI agents for automated incident triage, build agentic workflows that transform how we detect, resolve, and prevent issues, and bring predictive intelligence into a platform that serves millions of viewers across seven markets. Responsibilities Service Management & Operations Own and continuously improve ITSM processes across incident, problem, change, and release management, ensuring alignment with ITIL best practices. Lead major incident management - coordinating cross functional response, driving resolution, and delivering root cause analysis and post incident reviews. Maintain and evolve the service catalogue, ensuring all technology services are clearly defined, documented, and understood across the organisation. Monitor platform health, availability, and performance across all BritBox markets, proactively identifying risks before they impact viewers. Coordinate with engineering, product, infrastructure, and content teams to ensure service continuity during releases, migrations, and scaling events. Service Delivery & Vendor Management Manage relationships with third party vendors and technology partners (CDN providers, cloud infrastructure, platform partners), holding them accountable to contracted SLAs. Define, track, and report on service KPIs including platform uptime, Mean Time to Resolve (MTTR), Mean Time to Identify (MTTI), and customer satisfaction metrics. Produce regular service performance reporting for senior leadership, translating operational data into actionable insights. Drive service improvement plans based on trend analysis, incident patterns, and feedback from internal stakeholders and viewers. Negotiate and manage vendor contracts, ensuring BritBox receives optimal value and service quality. AI-Driven Service Automation Design and implement an AI first service operations strategy using agentic frameworks and LLM powered tools such as Claude Code, autonomous service agents, and AI assisted runbooks. Deploy AI agents for automated incident triage, classification, and first line resolution - reducing mean time to resolve and freeing the team to focus on complex, high impact issues. Build agentic workflows that autonomously execute operational runbooks, elevate intelligently, and learn from historical incident data to improve over time. Implement predictive analytics and anomaly detection to identify potential service degradations before they impact viewers. Design and deploy self service automation for internal teams, enabling engineers and product staff to resolve common requests without manual service desk intervention. Establish robust governance around AI agent behaviour, including escalation policies, human in the loop controls, audit trails, and output validation. Process & Governance Develop and maintain ITIL aligned process documentation, including service management policies, operational procedures, and escalation matrices. Establish governance frameworks for AI tooling in service operations, including prompt engineering standards, agent guardrails, and responsible AI practices. Drive continual service improvement through retrospectives, data driven insights, and industry benchmarking. Own stakeholder communication during major incidents and significant changes, ensuring timely, clear, and accurate updates to technical and non technical audiences. Knowledge and Experience Essential experience Experience in IT service management or service delivery, with leadership or management role. Proven hands on experience with AI driven service management tools and agentic frameworks - including but not limited to Claude Code, LLM powered automation, AI service agents, or equivalent AI native operations tooling. This is a core requirement. Strong understanding of agentic AI architectures and how to apply them in a service operations context (autonomous triage, predictive analytics, self healing workflows, intelligent escalation). Solid ITSM foundation with practical experience applying ITIL v3/v4 principles in a technology organisation. Experience with ITSM and observability platforms such as ServiceNow, Jira Service Management, PagerDuty, Opsgenie, or similar. Demonstrated vendor and partner management experience, including SLA negotiation and performance management. Experience managing service teams in a multi region or 24/7 operational environment. Familiarity with observability and monitoring tooling (Datadog, Grafana, New Relic, CloudWatch). Knowledge of prompt engineering and AI agent orchestration patterns. Strong technical understanding of cloud infrastructure (AWS, GCP), streaming/OTT platforms, and content delivery networks. Excellent communication skills - able to lead incident bridges, produce executive level reporting, and translate technical issues for non technical stakeholders. Desired experience but not essential ITIL 4 Foundation or Expert certification. Experience in the media, entertainment, or streaming/OTT industry. Experience with automation scripting (Python, Bash, or similar) for operational tooling. Experience implementing or managing AI powered chatbots or virtual service agents. Core skills A calm, authoritative presence during high pressure incidents who instils confidence across technical and non technical teams. A forward thinking leader who sees AI not as a buzzword but as a practical, transformative tool for service operations. Someone who thrives in a fast paced, evolving environment and is comfortable with ambiguity. A strong communicator who can navigate vendor relationships, lead incident responses, and report to senior leadership with equal confidence. A team builder who invests in growing people and fostering a collaborative, psychologically safe team culture. Genuine curiosity and a continuous learning mindset - particularly around emerging AI and automation technologies. Our Values Our BritBox Global Values not only represent our culture but also ensure that we have principles that shape everything we do. Defined by our employees, they are not just words on a page, but the foundation of how we work together, every day. Our values have been cascaded into specific behaviours, which are embedded into all of our people processes, including hiring, onboarding, performance evaluation and feedback. We are proud of our values and seek to hire people who resonate with them. This job spec is not exhaustive and may change from time to time in line with the evolving nature of a dynamic and growing business.
21/07/2026
Full time
Job Title: Service Delivery Manager Location: London Company: BritBox International Reporting to: SVP, Technology & Content Delivery Contract Type: 12 Month Fixed-term contract About Us Welcome to BritBox, the ultimate streaming destination for British TV. We bring you an unparalleled collection of thoughtfully curated entertainment, cleverly crafted and brimming with the kind of charm, wit and heart only the Brits could deliver. Born from the BBC, we're on a mission to share authentically British stories with audiences across the world. Since our launch in 2017, we've quickly expanded to seven markets including North America, Australia, and the Nordics. We are a small but mighty streamer that punches above our weight, available on every major platform and even shining among the bright lights of Times Square-and we're just getting started! Now, here's where you come in: if you're passionate about entertainment, thrive in a fast-paced environment, and want to play a meaningful role in our remarkable growth story, this is your chance. Join our team and help us bring the best of British TV to fans everywhere. Job Purpose We are looking for a Service Manager to own end-to-end service management across BritBox International's technology platform. You will be responsible for both ITSM processes (incident, problem, and change management) and service delivery (vendor relationships, SLA performance, and operational quality), managing a small team of 2-5 people and reporting to the SVP of Technology and Operations. This is not a traditional service management role. We are seeking someone who will own the AI strategy for service operations and be hands on in implementing it. Experience with agentic AI frameworks, LLM powered automation, and tools like Claude Code is a core requirement - not a nice to have. You will deploy AI agents for automated incident triage, build agentic workflows that transform how we detect, resolve, and prevent issues, and bring predictive intelligence into a platform that serves millions of viewers across seven markets. Responsibilities Service Management & Operations Own and continuously improve ITSM processes across incident, problem, change, and release management, ensuring alignment with ITIL best practices. Lead major incident management - coordinating cross functional response, driving resolution, and delivering root cause analysis and post incident reviews. Maintain and evolve the service catalogue, ensuring all technology services are clearly defined, documented, and understood across the organisation. Monitor platform health, availability, and performance across all BritBox markets, proactively identifying risks before they impact viewers. Coordinate with engineering, product, infrastructure, and content teams to ensure service continuity during releases, migrations, and scaling events. Service Delivery & Vendor Management Manage relationships with third party vendors and technology partners (CDN providers, cloud infrastructure, platform partners), holding them accountable to contracted SLAs. Define, track, and report on service KPIs including platform uptime, Mean Time to Resolve (MTTR), Mean Time to Identify (MTTI), and customer satisfaction metrics. Produce regular service performance reporting for senior leadership, translating operational data into actionable insights. Drive service improvement plans based on trend analysis, incident patterns, and feedback from internal stakeholders and viewers. Negotiate and manage vendor contracts, ensuring BritBox receives optimal value and service quality. AI-Driven Service Automation Design and implement an AI first service operations strategy using agentic frameworks and LLM powered tools such as Claude Code, autonomous service agents, and AI assisted runbooks. Deploy AI agents for automated incident triage, classification, and first line resolution - reducing mean time to resolve and freeing the team to focus on complex, high impact issues. Build agentic workflows that autonomously execute operational runbooks, elevate intelligently, and learn from historical incident data to improve over time. Implement predictive analytics and anomaly detection to identify potential service degradations before they impact viewers. Design and deploy self service automation for internal teams, enabling engineers and product staff to resolve common requests without manual service desk intervention. Establish robust governance around AI agent behaviour, including escalation policies, human in the loop controls, audit trails, and output validation. Process & Governance Develop and maintain ITIL aligned process documentation, including service management policies, operational procedures, and escalation matrices. Establish governance frameworks for AI tooling in service operations, including prompt engineering standards, agent guardrails, and responsible AI practices. Drive continual service improvement through retrospectives, data driven insights, and industry benchmarking. Own stakeholder communication during major incidents and significant changes, ensuring timely, clear, and accurate updates to technical and non technical audiences. Knowledge and Experience Essential experience Experience in IT service management or service delivery, with leadership or management role. Proven hands on experience with AI driven service management tools and agentic frameworks - including but not limited to Claude Code, LLM powered automation, AI service agents, or equivalent AI native operations tooling. This is a core requirement. Strong understanding of agentic AI architectures and how to apply them in a service operations context (autonomous triage, predictive analytics, self healing workflows, intelligent escalation). Solid ITSM foundation with practical experience applying ITIL v3/v4 principles in a technology organisation. Experience with ITSM and observability platforms such as ServiceNow, Jira Service Management, PagerDuty, Opsgenie, or similar. Demonstrated vendor and partner management experience, including SLA negotiation and performance management. Experience managing service teams in a multi region or 24/7 operational environment. Familiarity with observability and monitoring tooling (Datadog, Grafana, New Relic, CloudWatch). Knowledge of prompt engineering and AI agent orchestration patterns. Strong technical understanding of cloud infrastructure (AWS, GCP), streaming/OTT platforms, and content delivery networks. Excellent communication skills - able to lead incident bridges, produce executive level reporting, and translate technical issues for non technical stakeholders. Desired experience but not essential ITIL 4 Foundation or Expert certification. Experience in the media, entertainment, or streaming/OTT industry. Experience with automation scripting (Python, Bash, or similar) for operational tooling. Experience implementing or managing AI powered chatbots or virtual service agents. Core skills A calm, authoritative presence during high pressure incidents who instils confidence across technical and non technical teams. A forward thinking leader who sees AI not as a buzzword but as a practical, transformative tool for service operations. Someone who thrives in a fast paced, evolving environment and is comfortable with ambiguity. A strong communicator who can navigate vendor relationships, lead incident responses, and report to senior leadership with equal confidence. A team builder who invests in growing people and fostering a collaborative, psychologically safe team culture. Genuine curiosity and a continuous learning mindset - particularly around emerging AI and automation technologies. Our Values Our BritBox Global Values not only represent our culture but also ensure that we have principles that shape everything we do. Defined by our employees, they are not just words on a page, but the foundation of how we work together, every day. Our values have been cascaded into specific behaviours, which are embedded into all of our people processes, including hiring, onboarding, performance evaluation and feedback. We are proud of our values and seek to hire people who resonate with them. This job spec is not exhaustive and may change from time to time in line with the evolving nature of a dynamic and growing business.
First Line Technical Support Engineer (Shift Patterns) Contract - Permanent Location: Chertsey, Surrey Are you an experienced First Line Support Engineer looking to boost your career working in an advanced Helpdesk team that pride themselves on delivering high-quality service levels? The Company Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward thinking technology solutions. With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands. Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity. The Role Due to exciting growth within the business, a fantastic opportunity has emerged for a First Line Technical Support Engineer to join our 24x7 Support Team. Joining this technically strong, fun and dynamic team, you will be dealing with hands on problem fixing and troubleshooting across a variety of hardware and software matters. The candidate will be expected to have a very quick learning curve as they will be thrown a variety of challenges and required to work hard to meet customer expectations and satisfaction. Training will be provided by virtue of teamwork and Microsoft qualifications, but it is expected you will be able to work independently to solve a variety of technical challenges. This role is based at our Head Office in Chertsey (Surrey) but may also involve secondments to client sites, so availability to travel to London and other client locations is required. The role includes shift patterns to cover our 24x7 helpdesk. The shift pattern is planned as a block of 4 days or 4 nights of work, followed by a block of 4 days of rest, alternating every two blocks between day and night shifts. A shift is 8.00am 8.00pm or 8.00pm 8.00am. Requirements 1 to 2 years of professional experience in a similar role OR a recent College / University graduate looking for a great first step on the career ladder within IT Experience with / or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange / Office 365, Antivirus software etc Some experience using a Ticketing system / working to SLA's will be advantageous Great communication skills (in person and via telephone) - excellent written and spoken English is essential Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments The successful candidate will be a punctual and thorough worker, with astute attention to detail Any IT qualifications will be an advantage but not essential Valid UK driving licence is essential Shift patterns will vary between 8.00am - 8.00pm or 8.00pm - 8.00am Monday to Friday with 2 hours break. The Package Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service) Employee Assistance Programme Electric Vehicle (EV) Salary Sacrifice Scheme Private Medical Insurance (applicable after 5 years' service) Learning and Development Programme, aimed to support Career Progression Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards) Long Service Recognition Awards for 5, 10, 15 years+ Complimentary Breakfast Available (8am - 9am Mon to Fri) Complimentary Tea/Coffee and Fresh Fruit Available All-day Fully Stocked Soft Drinks/Beer/Wine Fridge for Friday After Work Drinks Discounted Corporate Gym Membership Cycle to Work Scheme Shower Facilities Free Private Car Park Staff Break Out Room with Pool Table Regular Company Funded Social Events Company-Funded (Voluntary) Participation in our Charity Events Electric Vehicle Charging Points are available at our Chertsey Head Office Inclusion & Diversity Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. All aspects of employment at Krome including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or veteran status. Krome Technologies is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Krome Technologies protects personal information online, please see the Krome Technologies Privacy Policy
20/07/2026
Full time
First Line Technical Support Engineer (Shift Patterns) Contract - Permanent Location: Chertsey, Surrey Are you an experienced First Line Support Engineer looking to boost your career working in an advanced Helpdesk team that pride themselves on delivering high-quality service levels? The Company Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward thinking technology solutions. With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands. Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity. The Role Due to exciting growth within the business, a fantastic opportunity has emerged for a First Line Technical Support Engineer to join our 24x7 Support Team. Joining this technically strong, fun and dynamic team, you will be dealing with hands on problem fixing and troubleshooting across a variety of hardware and software matters. The candidate will be expected to have a very quick learning curve as they will be thrown a variety of challenges and required to work hard to meet customer expectations and satisfaction. Training will be provided by virtue of teamwork and Microsoft qualifications, but it is expected you will be able to work independently to solve a variety of technical challenges. This role is based at our Head Office in Chertsey (Surrey) but may also involve secondments to client sites, so availability to travel to London and other client locations is required. The role includes shift patterns to cover our 24x7 helpdesk. The shift pattern is planned as a block of 4 days or 4 nights of work, followed by a block of 4 days of rest, alternating every two blocks between day and night shifts. A shift is 8.00am 8.00pm or 8.00pm 8.00am. Requirements 1 to 2 years of professional experience in a similar role OR a recent College / University graduate looking for a great first step on the career ladder within IT Experience with / or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange / Office 365, Antivirus software etc Some experience using a Ticketing system / working to SLA's will be advantageous Great communication skills (in person and via telephone) - excellent written and spoken English is essential Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments The successful candidate will be a punctual and thorough worker, with astute attention to detail Any IT qualifications will be an advantage but not essential Valid UK driving licence is essential Shift patterns will vary between 8.00am - 8.00pm or 8.00pm - 8.00am Monday to Friday with 2 hours break. The Package Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service) Employee Assistance Programme Electric Vehicle (EV) Salary Sacrifice Scheme Private Medical Insurance (applicable after 5 years' service) Learning and Development Programme, aimed to support Career Progression Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards) Long Service Recognition Awards for 5, 10, 15 years+ Complimentary Breakfast Available (8am - 9am Mon to Fri) Complimentary Tea/Coffee and Fresh Fruit Available All-day Fully Stocked Soft Drinks/Beer/Wine Fridge for Friday After Work Drinks Discounted Corporate Gym Membership Cycle to Work Scheme Shower Facilities Free Private Car Park Staff Break Out Room with Pool Table Regular Company Funded Social Events Company-Funded (Voluntary) Participation in our Charity Events Electric Vehicle Charging Points are available at our Chertsey Head Office Inclusion & Diversity Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. All aspects of employment at Krome including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or veteran status. Krome Technologies is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Krome Technologies protects personal information online, please see the Krome Technologies Privacy Policy
UK IT Jobs for Foreigners 2026: Exciting Software Test Engineer Opportunity with UK Visa Sponsorship Explore UK IT Jobs for Foreigners 2026 with a Software Test Engineer role offering UK visa sponsorship and salaries from £24,420 to £70,578 per year. Work with Selenium, TestNG, Cucumber, Jenkins, AWS, Azure, DevOps, API testing, and automation frameworks while advancing your technology career in the UK. UK IT Jobs for Foreigners 2026: Exciting Software Test Engineer Opportunity with UK Visa Sponsorship Join a WhatsApp channel that posts ONLY UK visa sponsorship jobs: WhatsApp Channel Software Test Engineer - UK Visa Sponsorship Available Job Summary We are looking for a talented and detail-oriented Software Test Engineer to join our dynamic software development team. The chosen applicant will be responsible for developing, implementing and maintaining thorough test plans to assure the highest quality of our software products. This role requires tight collaboration with developers, business analysts and stakeholders to build robust, reliable and user-friendly solutions. Experience with test automation, continuous integration and diverse testing approaches is critical to success in this position. The right applicant will be good at analysing things and will be proactive in troubleshooting and quality assurance. Duties Create extensive test cases, scripts and strategies based on functional and technical criteria. Manual and automated testing for online, mobile (Android and iOS) and desktop apps. Implement automation and performance testing using tools like Selenium, TestNG, Cucumber, JUnit, LoadRunner. Identify problems through system testing, user acceptance testing (UAT), functional testing, regression testing, load testing and performance testing. Work with developers to debug and resolve issues; analyse test findings to determine root causes of problems. Keep detailed records of test cases, test scripts, defect reports in Jira or HP ALM. Review software builds before deployment to help release management. Participate in requirements collecting sessions to ensure features are testable. Contribute to SDLC procedures including analysis skills and business requirements documentation. Collaborate with cross functional teams on DevOps approaches like Jenkins, Maven, Ant, Docker (if applicable) and cloud platforms like as AWS or Azure. Work History Experience with software quality assurance or software testing in a fast paced development environment. Strong understanding of SDLC approaches including Waterfall and Agile methodologies like Scrum/Kanban. Experience with performance testing tools such as LoadRunner or comparable tools to analyse system performance. Experience with operating systems such as Windows and Linux; comprehension of network protocols and web services (REST/SOAP). Ability to debug using Visual Studio or Eclipse. Must have expertise with version control systems like GitLab, Github, SVN. Strong analytical skills with capacity to analyse large data sets; good problem solving skills for root cause analysis. Good communication abilities to document test procedures and disclose defects effectively to technical teams. This is an exciting opportunity for a dedicated individual with a passion for delivering high quality software solutions through rigorous testing processes. We value innovation, collaboration and continual learning in the quest of excellence in technological development. Employment Type: Full Time Advantages Work Location: Why Apply for This Software Test Engineer Role? This opportunity is ideal for professionals seeking Software Test Engineer jobs in the UK with visa sponsorship. Candidates will gain exposure to modern testing frameworks, automation tools, cloud technologies, DevOps environments, and enterprise software development practices while working in a collaborative and innovation-driven workplace. Software Test Engineer UK Visa Sponsorship, QA Engineer Jobs UK, Software Testing Jobs UK 2026, Automation Test Engineer Jobs UK, Selenium Tester Jobs UK, Software QA Jobs with Sponsorship, UK IT Jobs for Foreigners, 174 High Street,North London, E6 2JA,United Kingdom
20/07/2026
Full time
UK IT Jobs for Foreigners 2026: Exciting Software Test Engineer Opportunity with UK Visa Sponsorship Explore UK IT Jobs for Foreigners 2026 with a Software Test Engineer role offering UK visa sponsorship and salaries from £24,420 to £70,578 per year. Work with Selenium, TestNG, Cucumber, Jenkins, AWS, Azure, DevOps, API testing, and automation frameworks while advancing your technology career in the UK. UK IT Jobs for Foreigners 2026: Exciting Software Test Engineer Opportunity with UK Visa Sponsorship Join a WhatsApp channel that posts ONLY UK visa sponsorship jobs: WhatsApp Channel Software Test Engineer - UK Visa Sponsorship Available Job Summary We are looking for a talented and detail-oriented Software Test Engineer to join our dynamic software development team. The chosen applicant will be responsible for developing, implementing and maintaining thorough test plans to assure the highest quality of our software products. This role requires tight collaboration with developers, business analysts and stakeholders to build robust, reliable and user-friendly solutions. Experience with test automation, continuous integration and diverse testing approaches is critical to success in this position. The right applicant will be good at analysing things and will be proactive in troubleshooting and quality assurance. Duties Create extensive test cases, scripts and strategies based on functional and technical criteria. Manual and automated testing for online, mobile (Android and iOS) and desktop apps. Implement automation and performance testing using tools like Selenium, TestNG, Cucumber, JUnit, LoadRunner. Identify problems through system testing, user acceptance testing (UAT), functional testing, regression testing, load testing and performance testing. Work with developers to debug and resolve issues; analyse test findings to determine root causes of problems. Keep detailed records of test cases, test scripts, defect reports in Jira or HP ALM. Review software builds before deployment to help release management. Participate in requirements collecting sessions to ensure features are testable. Contribute to SDLC procedures including analysis skills and business requirements documentation. Collaborate with cross functional teams on DevOps approaches like Jenkins, Maven, Ant, Docker (if applicable) and cloud platforms like as AWS or Azure. Work History Experience with software quality assurance or software testing in a fast paced development environment. Strong understanding of SDLC approaches including Waterfall and Agile methodologies like Scrum/Kanban. Experience with performance testing tools such as LoadRunner or comparable tools to analyse system performance. Experience with operating systems such as Windows and Linux; comprehension of network protocols and web services (REST/SOAP). Ability to debug using Visual Studio or Eclipse. Must have expertise with version control systems like GitLab, Github, SVN. Strong analytical skills with capacity to analyse large data sets; good problem solving skills for root cause analysis. Good communication abilities to document test procedures and disclose defects effectively to technical teams. This is an exciting opportunity for a dedicated individual with a passion for delivering high quality software solutions through rigorous testing processes. We value innovation, collaboration and continual learning in the quest of excellence in technological development. Employment Type: Full Time Advantages Work Location: Why Apply for This Software Test Engineer Role? This opportunity is ideal for professionals seeking Software Test Engineer jobs in the UK with visa sponsorship. Candidates will gain exposure to modern testing frameworks, automation tools, cloud technologies, DevOps environments, and enterprise software development practices while working in a collaborative and innovation-driven workplace. Software Test Engineer UK Visa Sponsorship, QA Engineer Jobs UK, Software Testing Jobs UK 2026, Automation Test Engineer Jobs UK, Selenium Tester Jobs UK, Software QA Jobs with Sponsorship, UK IT Jobs for Foreigners, 174 High Street,North London, E6 2JA,United Kingdom
We have an incredible opportunity to join us here at Phoenix Group as a Lead Application Support Manager to join our Engineering and Delivery team. Job Type:Fixed Term Contract 8 Months Location: This could be based in either our Telford, Birmingham or Edinburgh offices with time spent working in the office and at home. Flexible working:All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here. Closing Date: 24/07/2026 Salary and benefits: £65,000 - 85,000 plus 16% bonus and up to 32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more Who are we? We're Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone's journey to and through retirement can be better, and for more than 200 years, we've been helping our customers plan and prepare for their financial futures. Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day. The role We're really proud of bringing together organisations with long and successful histories to support us in our growth journey. We're currently recruiting for a Lead Application Support Manager to join our Cloud Team to lead the successful operational delivery of one or more IT services to meet business and customer demands. Supporting the day-to-day delivery of applications the L2 Application Support team are responsible for support of custom applications in Azure, AWS and on-prem platforms. Ensuring we deliver exceptional customer service consistently. To actively contribute to the operational effectiveness of the Application Support function, progressing and delivering SIP opportunities whilst adhering to best practice and always ensure process and control adherence. Key Responsibilities Ensure all applications are supported to a high standard and incidents, requests and problems are updated and resolved within a timely manner, within agreed SLA's/OLA's Acting as a conduit between L1 desk, other application support / platform teams, core platform teams (e.g. Cloud, Integration, Salesforce) and 3rd party providers Contributes ideas and effort towards the development and delivery of service improvement initiatives and related Business Application Support projects Supporting 3rd Party Business applications and ensuring alignment to security policies ensuring that there is no vulnerability to the estate Support live releases for all business applications, displaying a degree of flexibility to perform during agreed release windows, which may include evenings and weekends Maintaining up to date in-depth technical knowledge in one or more specialist areas Providing technical understanding to less experienced colleagues however without line management responsibility Communicating complex technical solutions effectively to a variety of stakeholders Building effective relationships with a range of stakeholders including with sourcing partners What We're Looking For Deep knowledge of Cloud hyperscalers (Microsoft Azure, AWS) and ideally major SaaS solutions (Salesforce and Oracle HR & Finance) IT related qualification (MCP/Comp TIA/AWS/Azure) Website Portal experience - Rackspace, ORDS, OKTA, Postman, AWS Cloudwatch/Secrets/ECS Knowledge of Certification and related security standards Scripting skills, with technology such as Powershell Strong SQL and Oracle DB skills Essential Experience of 'modern' IT delivery and engineering practices, i.e. Platform and Product based organisations - ideally having experience of transitioning to this model from more traditional ways of working Installing/troubleshooting windows operating systems, deploying/packaging applications. Installing/troubleshooting and supporting a wide range of systems and applications. Previous application support or 2nd/3rd Line IT support experience essential preferably within a large multi-site environment Desirable Experience with automation and self-service deployment of secure & scalable solutions Risk management - understanding of the delivery risks faced by IT delivery and the controls in place to manage & mitigate these risks Experience of key automation and other 'enabling' tooling, including but not limited to Infrastructure as Code (Terraform, CDK), Observability (Dynatrace, Splunk) and DevSecOps toolchain (Atlassian Jira & Confluence, Github Enterprise, Artifactory) Inclusion & Diversity We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we've advertised and you believe that you can bring value to the role, we'd love to hear from you. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best. Please note that we reserve the right to remove adverts earlier than the advertised closing date. We encourage you to apply at a earliest opportunity.
18/07/2026
Full time
We have an incredible opportunity to join us here at Phoenix Group as a Lead Application Support Manager to join our Engineering and Delivery team. Job Type:Fixed Term Contract 8 Months Location: This could be based in either our Telford, Birmingham or Edinburgh offices with time spent working in the office and at home. Flexible working:All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here. Closing Date: 24/07/2026 Salary and benefits: £65,000 - 85,000 plus 16% bonus and up to 32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more Who are we? We're Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone's journey to and through retirement can be better, and for more than 200 years, we've been helping our customers plan and prepare for their financial futures. Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day. The role We're really proud of bringing together organisations with long and successful histories to support us in our growth journey. We're currently recruiting for a Lead Application Support Manager to join our Cloud Team to lead the successful operational delivery of one or more IT services to meet business and customer demands. Supporting the day-to-day delivery of applications the L2 Application Support team are responsible for support of custom applications in Azure, AWS and on-prem platforms. Ensuring we deliver exceptional customer service consistently. To actively contribute to the operational effectiveness of the Application Support function, progressing and delivering SIP opportunities whilst adhering to best practice and always ensure process and control adherence. Key Responsibilities Ensure all applications are supported to a high standard and incidents, requests and problems are updated and resolved within a timely manner, within agreed SLA's/OLA's Acting as a conduit between L1 desk, other application support / platform teams, core platform teams (e.g. Cloud, Integration, Salesforce) and 3rd party providers Contributes ideas and effort towards the development and delivery of service improvement initiatives and related Business Application Support projects Supporting 3rd Party Business applications and ensuring alignment to security policies ensuring that there is no vulnerability to the estate Support live releases for all business applications, displaying a degree of flexibility to perform during agreed release windows, which may include evenings and weekends Maintaining up to date in-depth technical knowledge in one or more specialist areas Providing technical understanding to less experienced colleagues however without line management responsibility Communicating complex technical solutions effectively to a variety of stakeholders Building effective relationships with a range of stakeholders including with sourcing partners What We're Looking For Deep knowledge of Cloud hyperscalers (Microsoft Azure, AWS) and ideally major SaaS solutions (Salesforce and Oracle HR & Finance) IT related qualification (MCP/Comp TIA/AWS/Azure) Website Portal experience - Rackspace, ORDS, OKTA, Postman, AWS Cloudwatch/Secrets/ECS Knowledge of Certification and related security standards Scripting skills, with technology such as Powershell Strong SQL and Oracle DB skills Essential Experience of 'modern' IT delivery and engineering practices, i.e. Platform and Product based organisations - ideally having experience of transitioning to this model from more traditional ways of working Installing/troubleshooting windows operating systems, deploying/packaging applications. Installing/troubleshooting and supporting a wide range of systems and applications. Previous application support or 2nd/3rd Line IT support experience essential preferably within a large multi-site environment Desirable Experience with automation and self-service deployment of secure & scalable solutions Risk management - understanding of the delivery risks faced by IT delivery and the controls in place to manage & mitigate these risks Experience of key automation and other 'enabling' tooling, including but not limited to Infrastructure as Code (Terraform, CDK), Observability (Dynatrace, Splunk) and DevSecOps toolchain (Atlassian Jira & Confluence, Github Enterprise, Artifactory) Inclusion & Diversity We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we've advertised and you believe that you can bring value to the role, we'd love to hear from you. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best. Please note that we reserve the right to remove adverts earlier than the advertised closing date. We encourage you to apply at a earliest opportunity.
Do you thrive on solving problems in fast moving environments? Do you enjoy digging into technical challenges and finding simple, smart solutions? Do you want a role where no two days are ever the same? Here at GXO, we are recruiting Technical Helpdesk Support as part of our Lifetime Services Helpdesk team. You'll be at the heart of keeping our clients' automated warehouse solutions running smoothly. You'll provide first class technical support across software systems, work closely with cross functional teams, and help ensure our customers receive fast, accurate, and professional resolutions. This is a full time permanent position. You'll be working shifts Monday to Friday 05:30 to 14:00, 13:30 to 22:00, 21:30 to 06:00 with 24/7 on call coverage built into the rota and an overlap for smooth handovers. This opportunity would offer hybrid working, but you will need to be able to commute to Milton Keynes and some of our customers sites on occasions Pay, benefits and more: We're looking to offer a salary of up to £32,000, depending on experience and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme and private medical cover. What you'll do on a typical day: Providing 2nd-3rd line support for system related issues, investigating incidents and delivering fixes within SLA Triaging tickets, updating information, and escalating to relevant teams where needed Communicating with customers through phone, email, and support software to deliver clear updates and technical insight Running system monitoring tools, analysing data, and reporting findings Taking ownership of technical problems, applying logic and creativity to keep systems performing at their best What you need to succeed at GXO: Experience in a Technical Support or 2nd line support environment, ideally using ticketing systems Knowledge of SQL, cloud hosting technologies (e.g., Azure), and confidence with WMS/WCS or similar systems Strong communication skills, able to explain complex issues clearly to non technical audiences A proactive, analytical mindset with high attention to detail and a drive to learn, progress and take ownership A full UK driving licence and willingness to travel, including potential overnight stays when required We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.
18/07/2026
Full time
Do you thrive on solving problems in fast moving environments? Do you enjoy digging into technical challenges and finding simple, smart solutions? Do you want a role where no two days are ever the same? Here at GXO, we are recruiting Technical Helpdesk Support as part of our Lifetime Services Helpdesk team. You'll be at the heart of keeping our clients' automated warehouse solutions running smoothly. You'll provide first class technical support across software systems, work closely with cross functional teams, and help ensure our customers receive fast, accurate, and professional resolutions. This is a full time permanent position. You'll be working shifts Monday to Friday 05:30 to 14:00, 13:30 to 22:00, 21:30 to 06:00 with 24/7 on call coverage built into the rota and an overlap for smooth handovers. This opportunity would offer hybrid working, but you will need to be able to commute to Milton Keynes and some of our customers sites on occasions Pay, benefits and more: We're looking to offer a salary of up to £32,000, depending on experience and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme and private medical cover. What you'll do on a typical day: Providing 2nd-3rd line support for system related issues, investigating incidents and delivering fixes within SLA Triaging tickets, updating information, and escalating to relevant teams where needed Communicating with customers through phone, email, and support software to deliver clear updates and technical insight Running system monitoring tools, analysing data, and reporting findings Taking ownership of technical problems, applying logic and creativity to keep systems performing at their best What you need to succeed at GXO: Experience in a Technical Support or 2nd line support environment, ideally using ticketing systems Knowledge of SQL, cloud hosting technologies (e.g., Azure), and confidence with WMS/WCS or similar systems Strong communication skills, able to explain complex issues clearly to non technical audiences A proactive, analytical mindset with high attention to detail and a drive to learn, progress and take ownership A full UK driving licence and willingness to travel, including potential overnight stays when required We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.
We are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world's largest providers of products and services to the global energy industry. Job Duties Landmark, a Halliburton company, builds software and data platforms that help the global energy industry make better decisions. Our products span subsurface interpretation, well construction planning, reservoir simulation, production optimization, and digital operations. These are tools used daily by engineers and scientists at the world's largest energy companies and run as cloud-native SaaS platforms and as enterprise on-premises solutions. We are looking to recruit an experienced Geoscientist with a data science background to work within our Subsurface teams based in our Abingdon office, Oxfordshire. Essential Skills An honours degree (2:1+) and a postgraduate degree in Geology (at least MSc level) Ability to deliver high quality geoscience interpretations to time and standard Experience of wireline and seismic interpretation Data analytical skills and knowledge of databases Experience with coding and analytical languages such as Python, SQL, PostgreSQL etc. A professional attitude and a willingness to learn Comfortable working within a team and contributing to the geoscience and technological discussions within the company Desirable Skills PhD in Geology or Data Science At least 7 years' experience in the energy industry Experience with GIS technologies such as QGIS, ArcGIS Strong communication skills Experience with FME Desktop or FME Server/Cloud Experience with sequence stratigraphy Responsibilities Automation and expediting of workflows Assisting the interpretation of well, outcrop and seismic data Making interpretative geoscience contributions towards the digital twin Generation of regional geological interpretations, including paleogeographic maps, depth frameworks and common risk segment maps (in ArcGIS and DecisionSpace as required) Delivering technical presentations to clients and colleagues Ensuring standards and quality. Minimum Qualifications: Minimum qualifications may be acquired through technical schools or equivalent related experience. Candidates having qualifications that exceed the minimum job requirements will receive consideration for higher level roles given (1) their experience, (2) additional job requirements, and/or (3) business needs. Depending on education, experience, and skill level, a variety of job opportunities might be available from the Professional Technologist - Principal Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation. Location 97 Jubilee Avenue, Milton Park, Abingdon, Oxfordshire, OX14 4RW, United Kingdom Job Details Requisition Number: 209529 Experience Level: Experienced Hire Job Family: Engineering/Science/Technology Product Service Line: Landmark Software & Services Full Time / Part Time: Full-time Compensation Information Compensation is competitive and commensurate with experience.
18/07/2026
Full time
We are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world's largest providers of products and services to the global energy industry. Job Duties Landmark, a Halliburton company, builds software and data platforms that help the global energy industry make better decisions. Our products span subsurface interpretation, well construction planning, reservoir simulation, production optimization, and digital operations. These are tools used daily by engineers and scientists at the world's largest energy companies and run as cloud-native SaaS platforms and as enterprise on-premises solutions. We are looking to recruit an experienced Geoscientist with a data science background to work within our Subsurface teams based in our Abingdon office, Oxfordshire. Essential Skills An honours degree (2:1+) and a postgraduate degree in Geology (at least MSc level) Ability to deliver high quality geoscience interpretations to time and standard Experience of wireline and seismic interpretation Data analytical skills and knowledge of databases Experience with coding and analytical languages such as Python, SQL, PostgreSQL etc. A professional attitude and a willingness to learn Comfortable working within a team and contributing to the geoscience and technological discussions within the company Desirable Skills PhD in Geology or Data Science At least 7 years' experience in the energy industry Experience with GIS technologies such as QGIS, ArcGIS Strong communication skills Experience with FME Desktop or FME Server/Cloud Experience with sequence stratigraphy Responsibilities Automation and expediting of workflows Assisting the interpretation of well, outcrop and seismic data Making interpretative geoscience contributions towards the digital twin Generation of regional geological interpretations, including paleogeographic maps, depth frameworks and common risk segment maps (in ArcGIS and DecisionSpace as required) Delivering technical presentations to clients and colleagues Ensuring standards and quality. Minimum Qualifications: Minimum qualifications may be acquired through technical schools or equivalent related experience. Candidates having qualifications that exceed the minimum job requirements will receive consideration for higher level roles given (1) their experience, (2) additional job requirements, and/or (3) business needs. Depending on education, experience, and skill level, a variety of job opportunities might be available from the Professional Technologist - Principal Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation. Location 97 Jubilee Avenue, Milton Park, Abingdon, Oxfordshire, OX14 4RW, United Kingdom Job Details Requisition Number: 209529 Experience Level: Experienced Hire Job Family: Engineering/Science/Technology Product Service Line: Landmark Software & Services Full Time / Part Time: Full-time Compensation Information Compensation is competitive and commensurate with experience.
Salary £44,190, rising to £47,773 after completion of a 12-month probationary period. The role also attracts frequent overtime opportunities and a 6% disturbance allowance. There is also the opportunity to apply for the relevant technical framework and on call allowances once training is complete. As a fully trained specialist, your earnings could reach up to £52,000 in the second year, excluding overtime, on call, and disturbance allowance payments. Flexible working This is a full time role, with home or remote working not currently available. Once fully qualified, there may be opportunities for greater flexibility, including compressed hours, subject to business needs. About us MI5 keeps the country safe from serious threats such as terrorism and attempts by states to harm the UK, its people, and its way of life. We carry out investigations by obtaining, analysing and assessing intelligence, and then work with a range of partners, including MI6 and GCHQ to disrupt these threats. Through our protective security arm, we provide advice and guidance to government, businesses, and other organisations on how to keep themselves safe. A role in MI5 means undertaking unique and challenging work in a supportive and encouraging environment, making a real difference to UK national security. The role Our Video Systems Installation team specialises in unconventional video systems. This is an excellent opportunity for an enthusiastic and motivated individual to develop into a Video Systems Technician as part of a highly skilled team. As a Video Systems Technician, you'll play a key role in designing, testing and installing unconventional video systems. This includes preparing, and testing technical equipment, as well as taking responsibility for its maintenance and eventual decommissioning. The role offers you the opportunity to apply a wide range of technical skills, innovative techniques and novel approaches in a truly unique environment. Working as a Video Systems Technician at MI5 can differ significantly from standard technical roles. Protecting national security is a 24/7 responsibility, so flexibility is key. The role involves regular travel across the country in response to business needs and the ability to respond at short notice, including outside normal working hours. This is a highly varied role, combining desk based work, meetings, and practical workshop tasks. It involves travel and field based activity, including both short trips and extended periods away from the office. Travel may be required a couple of times a week, depending on operational needs. You'll work closely with immediate colleagues and operational teams to deliver safe and successful outcomes. While the role does not involve line management responsibilities, it does include working in operational and field environments and collaborating with external clients, partners and agencies as required. As your experience develops, there will also be opportunities to contribute to project work. The role requires someone who works well as part of a team, is proactive, and can also operate autonomously. Resilience is essential, along with the ability to perform effectively under pressure and respond to changing challenges and priorities. Work will take place both in the office and in challenging environments, which may include working at height. This requires an adaptable approach, along with the confidence to work safely and effectively in varied conditions. You'll also be supported to maintain the required level of physical fitness for the role, including up to two hours per week allocated within your contracted working hours. A full UK driving licence is required, as regular travel to a range of locations forms a key part of the role. Following the initial training period, standard office hours will apply. However, there may be occasions where short periods of work are required outside normal hours, including nights and weekends, sometimes at short notice. You will also join an on call rota. Once fully trained, you may have the opportunity to benefit from greater flexibility in your working pattern, including compressed hours, subject to business needs. About You Although full training will be provided, candidates must demonstrate sustained experience in at least one of the following areas: Domestic electrical installation and testing CCTV system design and installation IP networking, communications technology, or broadcasting Candidate should also hold a Level 3 qualification (or higher) in IT, engineering, or applied science, such as a BTEC, ONC, HNC, NVQ, or foundation degree, or have equivalent relevant practical experience. A full UK driving licence is essential for this role. The role requires well developed problem solving skills, along with the ability to work both independently and as part of a team, and experience in delivering end to end projects. It also calls for practical technical capability, including the use of power tools, supported by effective organisational, administrative, and written reporting skills. Training and Development We invest in our people and will actively support you to develop your career. Our roles are unique, highly specialised, and technical, so we provide comprehensive, role specific, in house training designed to build on the qualifications and experience you already have. Your initial training period will typically last around 18 months and is supported by a structured skills framework, enabling you to develop the technical knowledge and practical capability required to succeed in the role. There is a clear emphasis on building long term capability, equipping you not only for the role itself but also for future progression. Depending on your existing qualifications, there may also be opportunities for you to gain further skills and recognised qualifications, for example, in electrical installations, regulations, and testing. Technology evolves rapidly, and it is essential to stay current. We're committed to your ongoing professional development through dedicated training and by ensuring you remain aware of emerging technologies and evolving industry standards. You'll be supported throughout to develop your expertise and continue your professional growth. The role has the potential to lead to a range of future opportunities across MI5 and with partner organisations. If you're interested in developing a varied career and building unique, highly valued skills, we'll support you in making that happen. Rewards and benefits You'll receive a starting salary of £44,190, rising to £47,773 after completion of a 12 month probationary period. Other benefits include: 25 days' annual leave, increasing to 30 days after 5 years' service, plus an additional 10.5 days of public and privileged holidays opportunities to be recognised through our employee performance scheme an interest free season ticket loan a dedicated development budget facilities such as a gym, restaurant, and on site coffee bars paid parental and adoption leave Equal opportunities At MI5, diversity and inclusion are critical to our mission. To protect the UK, we need a truly diverse workforce that reflects the society we serve. This includes diversity in every sense of the word: people with different backgrounds, ages, ethnicities, gender identities, sexual orientations, ways of thinking, and those with disabilities or neurodivergent conditions. We therefore welcome and encourage applications from everyone, including those from groups that are underrepresented in our workforce, such as women, people from ethnic minority backgrounds, individuals with disabilities and those from low socio economic backgrounds. Find out more about our culture, working environment and diversity on our website. We're Disability Confident MI5 is proud to have achieved Leader status within the Department for Work and Pensions' Disability Confident scheme. This is aimed at encouraging employers to think differently about disability and take action to improve how they recruit, retain, and develop disabled people. As a Disability Confident employer, we aim to offer a fair and proportionate number of person to person interviews to candidates who self identify as disabled and meet the essential criteria for the role. This is known as our 'Offer of Interview' (OOI). To secure an interview for this vacancy, you'll need to meet the following essential criteria (in order of application process): You'll be required to reach the minimum pass mark for the online Situational Judgement Test (SJT), which assesses criteria important for all roles in our organisation Meeting the minimum pass mark on how you have demonstrated your motivation for the role and the organisation - assessed at application sift Demonstrate developed working knowledge of electrical installation and technical functions - to be assessed at an in person assessment centre Holding a full UK driving licence There is a wide range of additional support available throughout the recruitment process to help you perform at your best. Please visit our application process page for information on the reasonable adjustments we can offer. What to expect Our recruitment process is fair, transparent, and based on merit. Below is an overview of each stage, in order: Online Situational Judgement Test (SJT) in which you rate the appropriateness of responses to a series of short scenarios Application sift, looking at your motivation for the role and the organisation Assessment centre . click apply for full job details
18/07/2026
Full time
Salary £44,190, rising to £47,773 after completion of a 12-month probationary period. The role also attracts frequent overtime opportunities and a 6% disturbance allowance. There is also the opportunity to apply for the relevant technical framework and on call allowances once training is complete. As a fully trained specialist, your earnings could reach up to £52,000 in the second year, excluding overtime, on call, and disturbance allowance payments. Flexible working This is a full time role, with home or remote working not currently available. Once fully qualified, there may be opportunities for greater flexibility, including compressed hours, subject to business needs. About us MI5 keeps the country safe from serious threats such as terrorism and attempts by states to harm the UK, its people, and its way of life. We carry out investigations by obtaining, analysing and assessing intelligence, and then work with a range of partners, including MI6 and GCHQ to disrupt these threats. Through our protective security arm, we provide advice and guidance to government, businesses, and other organisations on how to keep themselves safe. A role in MI5 means undertaking unique and challenging work in a supportive and encouraging environment, making a real difference to UK national security. The role Our Video Systems Installation team specialises in unconventional video systems. This is an excellent opportunity for an enthusiastic and motivated individual to develop into a Video Systems Technician as part of a highly skilled team. As a Video Systems Technician, you'll play a key role in designing, testing and installing unconventional video systems. This includes preparing, and testing technical equipment, as well as taking responsibility for its maintenance and eventual decommissioning. The role offers you the opportunity to apply a wide range of technical skills, innovative techniques and novel approaches in a truly unique environment. Working as a Video Systems Technician at MI5 can differ significantly from standard technical roles. Protecting national security is a 24/7 responsibility, so flexibility is key. The role involves regular travel across the country in response to business needs and the ability to respond at short notice, including outside normal working hours. This is a highly varied role, combining desk based work, meetings, and practical workshop tasks. It involves travel and field based activity, including both short trips and extended periods away from the office. Travel may be required a couple of times a week, depending on operational needs. You'll work closely with immediate colleagues and operational teams to deliver safe and successful outcomes. While the role does not involve line management responsibilities, it does include working in operational and field environments and collaborating with external clients, partners and agencies as required. As your experience develops, there will also be opportunities to contribute to project work. The role requires someone who works well as part of a team, is proactive, and can also operate autonomously. Resilience is essential, along with the ability to perform effectively under pressure and respond to changing challenges and priorities. Work will take place both in the office and in challenging environments, which may include working at height. This requires an adaptable approach, along with the confidence to work safely and effectively in varied conditions. You'll also be supported to maintain the required level of physical fitness for the role, including up to two hours per week allocated within your contracted working hours. A full UK driving licence is required, as regular travel to a range of locations forms a key part of the role. Following the initial training period, standard office hours will apply. However, there may be occasions where short periods of work are required outside normal hours, including nights and weekends, sometimes at short notice. You will also join an on call rota. Once fully trained, you may have the opportunity to benefit from greater flexibility in your working pattern, including compressed hours, subject to business needs. About You Although full training will be provided, candidates must demonstrate sustained experience in at least one of the following areas: Domestic electrical installation and testing CCTV system design and installation IP networking, communications technology, or broadcasting Candidate should also hold a Level 3 qualification (or higher) in IT, engineering, or applied science, such as a BTEC, ONC, HNC, NVQ, or foundation degree, or have equivalent relevant practical experience. A full UK driving licence is essential for this role. The role requires well developed problem solving skills, along with the ability to work both independently and as part of a team, and experience in delivering end to end projects. It also calls for practical technical capability, including the use of power tools, supported by effective organisational, administrative, and written reporting skills. Training and Development We invest in our people and will actively support you to develop your career. Our roles are unique, highly specialised, and technical, so we provide comprehensive, role specific, in house training designed to build on the qualifications and experience you already have. Your initial training period will typically last around 18 months and is supported by a structured skills framework, enabling you to develop the technical knowledge and practical capability required to succeed in the role. There is a clear emphasis on building long term capability, equipping you not only for the role itself but also for future progression. Depending on your existing qualifications, there may also be opportunities for you to gain further skills and recognised qualifications, for example, in electrical installations, regulations, and testing. Technology evolves rapidly, and it is essential to stay current. We're committed to your ongoing professional development through dedicated training and by ensuring you remain aware of emerging technologies and evolving industry standards. You'll be supported throughout to develop your expertise and continue your professional growth. The role has the potential to lead to a range of future opportunities across MI5 and with partner organisations. If you're interested in developing a varied career and building unique, highly valued skills, we'll support you in making that happen. Rewards and benefits You'll receive a starting salary of £44,190, rising to £47,773 after completion of a 12 month probationary period. Other benefits include: 25 days' annual leave, increasing to 30 days after 5 years' service, plus an additional 10.5 days of public and privileged holidays opportunities to be recognised through our employee performance scheme an interest free season ticket loan a dedicated development budget facilities such as a gym, restaurant, and on site coffee bars paid parental and adoption leave Equal opportunities At MI5, diversity and inclusion are critical to our mission. To protect the UK, we need a truly diverse workforce that reflects the society we serve. This includes diversity in every sense of the word: people with different backgrounds, ages, ethnicities, gender identities, sexual orientations, ways of thinking, and those with disabilities or neurodivergent conditions. We therefore welcome and encourage applications from everyone, including those from groups that are underrepresented in our workforce, such as women, people from ethnic minority backgrounds, individuals with disabilities and those from low socio economic backgrounds. Find out more about our culture, working environment and diversity on our website. We're Disability Confident MI5 is proud to have achieved Leader status within the Department for Work and Pensions' Disability Confident scheme. This is aimed at encouraging employers to think differently about disability and take action to improve how they recruit, retain, and develop disabled people. As a Disability Confident employer, we aim to offer a fair and proportionate number of person to person interviews to candidates who self identify as disabled and meet the essential criteria for the role. This is known as our 'Offer of Interview' (OOI). To secure an interview for this vacancy, you'll need to meet the following essential criteria (in order of application process): You'll be required to reach the minimum pass mark for the online Situational Judgement Test (SJT), which assesses criteria important for all roles in our organisation Meeting the minimum pass mark on how you have demonstrated your motivation for the role and the organisation - assessed at application sift Demonstrate developed working knowledge of electrical installation and technical functions - to be assessed at an in person assessment centre Holding a full UK driving licence There is a wide range of additional support available throughout the recruitment process to help you perform at your best. Please visit our application process page for information on the reasonable adjustments we can offer. What to expect Our recruitment process is fair, transparent, and based on merit. Below is an overview of each stage, in order: Online Situational Judgement Test (SJT) in which you rate the appropriateness of responses to a series of short scenarios Application sift, looking at your motivation for the role and the organisation Assessment centre . click apply for full job details
Wolviston Management Services are proud to be supporting our client in the recruitment of a Desktop Support Analyst on a 12-month fixed-term contract, with the potential for extension. Job Overview The Commercial Desktop Support Analyst provides business-critical desktop support for Commercial traders, schedulers, and operations teams who rely on stable workstations, trading applications, market data tools, collaboration platforms, and secure network connectivity. This role resolves desktop, software, hardware, access, performance, and connectivity issues that can directly impact trading, scheduling, and real-time business execution. The position operates in a 24x7 follow-the-sun support model with Houston, London, and Singapore desktop teams to ensure continuous coverage, timely handoffs, and minimal service disruption. The successful candidate brings strong troubleshooting discipline, clear communication, and the ability to support demanding front-office users with urgency and professionalism. Key Responsibilities Trade desktop support: Provide Tier II/III support for traders, schedulers, and Commercial users across desktops, laptops, virtual desktops, peripherals, Microsoft 365, collaboration tools, market data tools, and core business applications. Service restoration: Troubleshoot and resolve high-impact workstation, application, printing, audio/video, authentication, network, and connectivity issues affecting trading or scheduling activity. Global coverage: Participate in 24x7 on-call, shift-based, and follow-the-sun support with Houston, London, and Singapore teams, ensuring clear handoffs and timely escalation. Incident ownership: Manage incidents, service requests, and escalations through closure while coordinating with infrastructure, network, security, application, and vendor teams. Endpoint lifecycle support: Support workstation builds, operating system upgrades, software deployment, image management, patching, endpoint security, encryption, and hardware refresh activities. Continuous improvement: Identify recurring issues, document fixes, improve knowledge articles, automate repeatable tasks where practical, and contribute to service stability. Security and compliance: Follow change, access, cyber, data protection, endpoint security, and audit requirements while maintaining a secure desktop environment. Required Skills and Experience 5+ years of desktop, endpoint, or technical support experience in a Windows enterprise environment. Strong troubleshooting experiences across Windows 10/11, Microsoft 365, Teams, Outlook, browsers, printers, peripherals, and enterprise productivity tools. Experience supporting trading, scheduling, logistics, energy, financial services, or other time-sensitive business environments. Working knowledge of Active Directory, Group Policy, DNS, DHCP, TCP/IP, VPN, wireless, authentication, endpoint security, and remote support tools. Experience with desktop deployment, imaging, software packaging, patching, endpoint encryption, antivirus/endpoint protection, and privileged access tools. Ability to diagnose workstation, application, performance, login, network, and connectivity issues using structured troubleshooting methods. Experience managing incidents, service requests, escalations, and documentation through ITSM tools. Strong written and verbal communication skills with the ability to coordinate across business users and global technical teams. Ability to work independently, prioritize competing issues, and remain composed in high-pressure trade floor or front-office support situations. Willingness to support 24x7 on-call, shift rotation, weekend coverage, and global handoff needs. Preferred Qualifications Bachelor's degree in computer science, Information Technology, Management Information Systems, Engineering, or equivalent practical experience. Experience supporting Commercial, ETRM/CTRM, commodity trading, scheduling, logistics, market data, or risk management platforms. Experience with endpoint management tools such as Microsoft Intune, SCCM/MECM, MDT, Defender, Beyond Trust/Avecto, McAfee, or similar technologies. Scripting experience with PowerShell, Python, VBScript, SQL, or similar tools to automate diagnostics, reporting, or remediation tasks. Understanding of ITIL practices, change management, incident management, problem management, knowledge management, and service level expectations. Experience creating support procedures, escalation guides, operational runbooks, and knowledge articles. Success Profile The ideal candidate is a technically strong, customer-focused desktop support professional who understands the urgency of Commercial trading and scheduling operations. They take ownership, communicate clearly, resolve issues quickly, and work effectively across regional and global teams to keep critical Commercial users productive around the clock.
18/07/2026
Contractor
Wolviston Management Services are proud to be supporting our client in the recruitment of a Desktop Support Analyst on a 12-month fixed-term contract, with the potential for extension. Job Overview The Commercial Desktop Support Analyst provides business-critical desktop support for Commercial traders, schedulers, and operations teams who rely on stable workstations, trading applications, market data tools, collaboration platforms, and secure network connectivity. This role resolves desktop, software, hardware, access, performance, and connectivity issues that can directly impact trading, scheduling, and real-time business execution. The position operates in a 24x7 follow-the-sun support model with Houston, London, and Singapore desktop teams to ensure continuous coverage, timely handoffs, and minimal service disruption. The successful candidate brings strong troubleshooting discipline, clear communication, and the ability to support demanding front-office users with urgency and professionalism. Key Responsibilities Trade desktop support: Provide Tier II/III support for traders, schedulers, and Commercial users across desktops, laptops, virtual desktops, peripherals, Microsoft 365, collaboration tools, market data tools, and core business applications. Service restoration: Troubleshoot and resolve high-impact workstation, application, printing, audio/video, authentication, network, and connectivity issues affecting trading or scheduling activity. Global coverage: Participate in 24x7 on-call, shift-based, and follow-the-sun support with Houston, London, and Singapore teams, ensuring clear handoffs and timely escalation. Incident ownership: Manage incidents, service requests, and escalations through closure while coordinating with infrastructure, network, security, application, and vendor teams. Endpoint lifecycle support: Support workstation builds, operating system upgrades, software deployment, image management, patching, endpoint security, encryption, and hardware refresh activities. Continuous improvement: Identify recurring issues, document fixes, improve knowledge articles, automate repeatable tasks where practical, and contribute to service stability. Security and compliance: Follow change, access, cyber, data protection, endpoint security, and audit requirements while maintaining a secure desktop environment. Required Skills and Experience 5+ years of desktop, endpoint, or technical support experience in a Windows enterprise environment. Strong troubleshooting experiences across Windows 10/11, Microsoft 365, Teams, Outlook, browsers, printers, peripherals, and enterprise productivity tools. Experience supporting trading, scheduling, logistics, energy, financial services, or other time-sensitive business environments. Working knowledge of Active Directory, Group Policy, DNS, DHCP, TCP/IP, VPN, wireless, authentication, endpoint security, and remote support tools. Experience with desktop deployment, imaging, software packaging, patching, endpoint encryption, antivirus/endpoint protection, and privileged access tools. Ability to diagnose workstation, application, performance, login, network, and connectivity issues using structured troubleshooting methods. Experience managing incidents, service requests, escalations, and documentation through ITSM tools. Strong written and verbal communication skills with the ability to coordinate across business users and global technical teams. Ability to work independently, prioritize competing issues, and remain composed in high-pressure trade floor or front-office support situations. Willingness to support 24x7 on-call, shift rotation, weekend coverage, and global handoff needs. Preferred Qualifications Bachelor's degree in computer science, Information Technology, Management Information Systems, Engineering, or equivalent practical experience. Experience supporting Commercial, ETRM/CTRM, commodity trading, scheduling, logistics, market data, or risk management platforms. Experience with endpoint management tools such as Microsoft Intune, SCCM/MECM, MDT, Defender, Beyond Trust/Avecto, McAfee, or similar technologies. Scripting experience with PowerShell, Python, VBScript, SQL, or similar tools to automate diagnostics, reporting, or remediation tasks. Understanding of ITIL practices, change management, incident management, problem management, knowledge management, and service level expectations. Experience creating support procedures, escalation guides, operational runbooks, and knowledge articles. Success Profile The ideal candidate is a technically strong, customer-focused desktop support professional who understands the urgency of Commercial trading and scheduling operations. They take ownership, communicate clearly, resolve issues quickly, and work effectively across regional and global teams to keep critical Commercial users productive around the clock.
IT Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team. As a Senior Service Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential. Duties Include: Identify and mitigate risks which could impact our services, performance or compliance. Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives. Act as a key representative for the support department during service transitions, change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
17/07/2026
Full time
IT Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team. As a Senior Service Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential. Duties Include: Identify and mitigate risks which could impact our services, performance or compliance. Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives. Act as a key representative for the support department during service transitions, change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Solus Accident Repair Centres
Birchanger, Hertfordshire
Overview Hybrid with 2 days in our Stansted office. We are looking for an expert to lead the way in the innovation of the data analysis tools, automation and infrastructure within our Microsoft technology stack for our Award-Winning Accident Repair Network. Our mission is to develop the tools and technology that enable our teams to get our customers back to normal and we are often looking to cutting edge solutions to achieve this. The candidate will be reporting into our Platform Manager and working with our Systems Architect and Product Team to not only lead in the development of automation and Power Platform solutions for our business but also to support our bespoke award-winning IT system; as such this role is fundamental to our growth and success. Responsibilities As a Senior Azure Cloud Engineer, you will support and enable the Microsoft Technology Stack through IT Change, troubleshoot IT Problems, following ITIL v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management system) with much of the access managed by Single Sign-on (SSO). You will be passionate about technology and understand business systems and solutions. Work with the Systems Architect to design, implement, and maintain solutions within our Microsoft Technical Stack. Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation. Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly. Support IT governance, ensuring security best practises and disaster recovery plans are followed and raise concerns, risks and cyber incidents to the IT leadership team. Maintain detailed documentation for system configuration, procedures and troubleshooting and work with the Helpdesk team to remove blockers to resolve incidents and process service requests. Provide guidance and support to the wider IT team on infrastructure design and build and provide information regarding system/device performance and error logs. Must be able to commute to the Stansted office as this role is hybrid 2 days a week in the office. Be innovative in exploring new technologies that can help develop skills and competencies in the business and for individuals. What do I need to know? Cloud Platform Engineering Be able to design, implement and maintain Azure infrastructure across compute, storage, networking, and identity services. Be able to manage and maintain secure, scalable, and highly available cloud platforms aligned to the Azure Well-Architected Framework. Know how to implement and maintain Azure landing zones, subscriptions, and management groups. Security, Governance & Resilience Ensure platforms comply with security, compliance, and governance standards (e.g. RBAC, Key Vault, network security, logging). Apply best practices for cost control, monitoring, and operational resilience. Be able to support DR, backup, and business continuity designs across Azure workloads. Collaboration & Architecture Work closely with solution architect, product team, and security teams to align cloud solutions with business needs. Provide input into Technical Design Authority, Change Steering Groups, architecture reviews, and project delivery. Produce and maintain clear technical documentation. Qualifications Strong hands-on experience with Microsoft Azure, including: Azure Virtual Networks, VMs, Storage, Azure AD. PaaS services (App Services, Functions, Logic Apps, SQL, etc.). Monitoring and logging (Azure Monitor, Log Analytics). Scripting skills using PowerShell, Azure CLI, Bash, or Python. Good understanding of networking, security, and identity in cloud environments. Minimum three years' experience in a similar role. Experience of working within the ITIL v4 or 5 frameworks. Relevant Apprenticeship or higher education. Any of the following qualifications would be advantageous: Microsoft Azure Administrator Associate AZ-104 Microsoft Azure Developer Associate AZ-204 Microsoft Azure Network Engineer Associate AZ-700 Microsoft Azure Solutions Architect Expert AZ-305 Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
17/07/2026
Full time
Overview Hybrid with 2 days in our Stansted office. We are looking for an expert to lead the way in the innovation of the data analysis tools, automation and infrastructure within our Microsoft technology stack for our Award-Winning Accident Repair Network. Our mission is to develop the tools and technology that enable our teams to get our customers back to normal and we are often looking to cutting edge solutions to achieve this. The candidate will be reporting into our Platform Manager and working with our Systems Architect and Product Team to not only lead in the development of automation and Power Platform solutions for our business but also to support our bespoke award-winning IT system; as such this role is fundamental to our growth and success. Responsibilities As a Senior Azure Cloud Engineer, you will support and enable the Microsoft Technology Stack through IT Change, troubleshoot IT Problems, following ITIL v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management system) with much of the access managed by Single Sign-on (SSO). You will be passionate about technology and understand business systems and solutions. Work with the Systems Architect to design, implement, and maintain solutions within our Microsoft Technical Stack. Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation. Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly. Support IT governance, ensuring security best practises and disaster recovery plans are followed and raise concerns, risks and cyber incidents to the IT leadership team. Maintain detailed documentation for system configuration, procedures and troubleshooting and work with the Helpdesk team to remove blockers to resolve incidents and process service requests. Provide guidance and support to the wider IT team on infrastructure design and build and provide information regarding system/device performance and error logs. Must be able to commute to the Stansted office as this role is hybrid 2 days a week in the office. Be innovative in exploring new technologies that can help develop skills and competencies in the business and for individuals. What do I need to know? Cloud Platform Engineering Be able to design, implement and maintain Azure infrastructure across compute, storage, networking, and identity services. Be able to manage and maintain secure, scalable, and highly available cloud platforms aligned to the Azure Well-Architected Framework. Know how to implement and maintain Azure landing zones, subscriptions, and management groups. Security, Governance & Resilience Ensure platforms comply with security, compliance, and governance standards (e.g. RBAC, Key Vault, network security, logging). Apply best practices for cost control, monitoring, and operational resilience. Be able to support DR, backup, and business continuity designs across Azure workloads. Collaboration & Architecture Work closely with solution architect, product team, and security teams to align cloud solutions with business needs. Provide input into Technical Design Authority, Change Steering Groups, architecture reviews, and project delivery. Produce and maintain clear technical documentation. Qualifications Strong hands-on experience with Microsoft Azure, including: Azure Virtual Networks, VMs, Storage, Azure AD. PaaS services (App Services, Functions, Logic Apps, SQL, etc.). Monitoring and logging (Azure Monitor, Log Analytics). Scripting skills using PowerShell, Azure CLI, Bash, or Python. Good understanding of networking, security, and identity in cloud environments. Minimum three years' experience in a similar role. Experience of working within the ITIL v4 or 5 frameworks. Relevant Apprenticeship or higher education. Any of the following qualifications would be advantageous: Microsoft Azure Administrator Associate AZ-104 Microsoft Azure Developer Associate AZ-204 Microsoft Azure Network Engineer Associate AZ-700 Microsoft Azure Solutions Architect Expert AZ-305 Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Company Description Publicis Groupeis one of the largest advertising agency holding companies in the world and a global leader in the fields of marketing, communications, and digital transformation. AConnecting Companyfor the Connected Age, Publicis Groupe delivers winning solutions for clients through thePower of One- driven by a common purpose, a powerful spirit, shared behaviours, great character and a relentless focus on our clients.Publicis Re:Sourcesis the backbone of Publicis Groupe, bringing to life thePower of Oneoffering. We are Publicis Groupe'sShared Services Platform, and have grown to 5,000+ professionals supporting 63+ markets and servicing a network of prestigious agencies across the globe. We provide Publicis Groupe agencies with the business solutions, technology platforms and expertise they need to transform, innovate and increase productivity. Overview We are seeking a Network and Security Engineer to be part of a highly motivated team in a challenging and rewarding environment. The candidate will work as part of a global team and interface directly with a specific internal clients for their needs. We expect candidates to be creative, innovative, team oriented and have the ability to work in a fast-paced environment providing Level 2 and 3 technology support and administration for the IT Infrastructure Network and Security Operations Team. Technology support will cover network and security technologies across multiple sites in multiple countries. Responsibilities Solid understanding and minimum 8-10 Years of hands on experience with Check Point firewalls, Arista, Dell, Mellanox and Cisco switches. Prioritizing tasks and projects across multiple teams and technologies. Solid Linux background and understanding. Ability to lead and manage projects, expectations and scope effectively. Superior customer service and support skills. Outstanding communication skills over the phone, email and in-person. Willingness and ability to ramp-up quickly on new technologies and often without formal training Knowledge of IPv4 and IPv6 subnetting. Knowledge of fundamental networking design within a multi-site enterprise environment (spine and leaf topology, site to site VPLS, multi-site soho VPN tunnels, OSPF and BGP routing) Experience with post-production real-time media encoding/decoding (Colorfront, Streambox, Nevion, J2K/JPEGXS over UDP), Experience with WAN accelerated protocols such as Aspera, Signiant, Resilio, etc. Experience with hybrid cloud and on-premise network design and security a plus. Work Environment Ability to comprehend and deliver complex solutions. Ability to outperform in multi-vendor dynamic environment. Ability to handle multiple high priority time sensitive deliverables. Ability to work in a large integrated ecosystem and efficient stakeholder engagement. The position will be a hybrid work environment. The candidate will need to be in the office 40-60% (2 or 3 days a week) of the time or as needed for project work The position will require the candidate to lift and rack equipment weighing up to 60 pounds Candidate will be located at a single office, but will support multiple offices in the area, as well as multiple remote offices in other time zones and countries. Some travel may be required but is not mandatory. Primary point of contact for Internet Service Providers regarding maintenance, troubleshooting, outages, and service upgrades. Qualifications 8+ years of experience in supporting Level 2 Help Desk tickets for Network and Security Operations. 8+ years of experience installing and configuring Check Point firewalls, setting up virtual private networks (VPNs), and performing routine upgrades. 8+ years of experience designing and supporting layer 3 networks across multiple sites in multiple countries. 8+ years of experience of managing network switches and other network devices in the environment 8+ years of experience monitoring security devices and applications for performance problems and provide troubleshooting support for clients / end users Previous experience working in the media/entertainment business a plus Education Bachelor's degree or advanced required Should be Cisco certified (CCNA - Mandatory, CCNP - Preferable). Checkpoint and Arista Certification a plus. Existing IT support skills and experience commensurate with position requirements Additional Information We offer ahybrid workingpattern of 3 days in the office and 2 days WFH. Our main office is located in the iconic Television Centre (TVC) at White City, London. We are aDisability Confident Employerand are committed to providing a fair assessment process and are happy to discuss and explore reasonable adjustments during the hiring process. Publicis Groupe UK fosters an inclusive environment through our inspirationalEmployee Action Groups(EAGs). We have a comprehensivebenefitsoffering. Our full health and lifestyle benefits package will be shared with you, when you join us. In addition to key benefits like Pension, Life Assurance, Income Protection and Private Medical, some of our other benefits are: Annual Leave(25 days plus 8 bank holidays), increasing after 5 years, by 1 day per additional service up to 30 days.Birthday Day Off that can be used in your birthday monthand the opportunity toBuyor Sell Holidayat the start on each year. Flexible Bank Holidays,you can switch the 2 Easter bank holidays for other days of your choosing.Reflection Daysfor time away from work to focus on what works best for you.Work your World, after completion of one year, you have theopportunity to work anywhere in the world, where there is a Publicis Groupe office, for up to 6 weeks a year. ,our lifestyle and wellbeing app that supports you and your family; 24/7Helpline, Remote GPs, Medical or 2nd Opinion, Mental Health &Wellbeing,Physiotherapy,1-2-1 Lifestyle Coaching,Nutritional Consultations, Savings & Discounts and lots more. Inclusive Policiesto support you and your family including enhanced Family Leave, Disability, Carers, Transitioning at Work, Flexible Working, Menopause. Local discounts,restaurants & retailers in Westfield White City.Onsite Caféwith complimentary breakfast, a subsidised lunch menu, and an in-house barista.
17/07/2026
Full time
Company Description Publicis Groupeis one of the largest advertising agency holding companies in the world and a global leader in the fields of marketing, communications, and digital transformation. AConnecting Companyfor the Connected Age, Publicis Groupe delivers winning solutions for clients through thePower of One- driven by a common purpose, a powerful spirit, shared behaviours, great character and a relentless focus on our clients.Publicis Re:Sourcesis the backbone of Publicis Groupe, bringing to life thePower of Oneoffering. We are Publicis Groupe'sShared Services Platform, and have grown to 5,000+ professionals supporting 63+ markets and servicing a network of prestigious agencies across the globe. We provide Publicis Groupe agencies with the business solutions, technology platforms and expertise they need to transform, innovate and increase productivity. Overview We are seeking a Network and Security Engineer to be part of a highly motivated team in a challenging and rewarding environment. The candidate will work as part of a global team and interface directly with a specific internal clients for their needs. We expect candidates to be creative, innovative, team oriented and have the ability to work in a fast-paced environment providing Level 2 and 3 technology support and administration for the IT Infrastructure Network and Security Operations Team. Technology support will cover network and security technologies across multiple sites in multiple countries. Responsibilities Solid understanding and minimum 8-10 Years of hands on experience with Check Point firewalls, Arista, Dell, Mellanox and Cisco switches. Prioritizing tasks and projects across multiple teams and technologies. Solid Linux background and understanding. Ability to lead and manage projects, expectations and scope effectively. Superior customer service and support skills. Outstanding communication skills over the phone, email and in-person. Willingness and ability to ramp-up quickly on new technologies and often without formal training Knowledge of IPv4 and IPv6 subnetting. Knowledge of fundamental networking design within a multi-site enterprise environment (spine and leaf topology, site to site VPLS, multi-site soho VPN tunnels, OSPF and BGP routing) Experience with post-production real-time media encoding/decoding (Colorfront, Streambox, Nevion, J2K/JPEGXS over UDP), Experience with WAN accelerated protocols such as Aspera, Signiant, Resilio, etc. Experience with hybrid cloud and on-premise network design and security a plus. Work Environment Ability to comprehend and deliver complex solutions. Ability to outperform in multi-vendor dynamic environment. Ability to handle multiple high priority time sensitive deliverables. Ability to work in a large integrated ecosystem and efficient stakeholder engagement. The position will be a hybrid work environment. The candidate will need to be in the office 40-60% (2 or 3 days a week) of the time or as needed for project work The position will require the candidate to lift and rack equipment weighing up to 60 pounds Candidate will be located at a single office, but will support multiple offices in the area, as well as multiple remote offices in other time zones and countries. Some travel may be required but is not mandatory. Primary point of contact for Internet Service Providers regarding maintenance, troubleshooting, outages, and service upgrades. Qualifications 8+ years of experience in supporting Level 2 Help Desk tickets for Network and Security Operations. 8+ years of experience installing and configuring Check Point firewalls, setting up virtual private networks (VPNs), and performing routine upgrades. 8+ years of experience designing and supporting layer 3 networks across multiple sites in multiple countries. 8+ years of experience of managing network switches and other network devices in the environment 8+ years of experience monitoring security devices and applications for performance problems and provide troubleshooting support for clients / end users Previous experience working in the media/entertainment business a plus Education Bachelor's degree or advanced required Should be Cisco certified (CCNA - Mandatory, CCNP - Preferable). Checkpoint and Arista Certification a plus. Existing IT support skills and experience commensurate with position requirements Additional Information We offer ahybrid workingpattern of 3 days in the office and 2 days WFH. Our main office is located in the iconic Television Centre (TVC) at White City, London. We are aDisability Confident Employerand are committed to providing a fair assessment process and are happy to discuss and explore reasonable adjustments during the hiring process. Publicis Groupe UK fosters an inclusive environment through our inspirationalEmployee Action Groups(EAGs). We have a comprehensivebenefitsoffering. Our full health and lifestyle benefits package will be shared with you, when you join us. In addition to key benefits like Pension, Life Assurance, Income Protection and Private Medical, some of our other benefits are: Annual Leave(25 days plus 8 bank holidays), increasing after 5 years, by 1 day per additional service up to 30 days.Birthday Day Off that can be used in your birthday monthand the opportunity toBuyor Sell Holidayat the start on each year. Flexible Bank Holidays,you can switch the 2 Easter bank holidays for other days of your choosing.Reflection Daysfor time away from work to focus on what works best for you.Work your World, after completion of one year, you have theopportunity to work anywhere in the world, where there is a Publicis Groupe office, for up to 6 weeks a year. ,our lifestyle and wellbeing app that supports you and your family; 24/7Helpline, Remote GPs, Medical or 2nd Opinion, Mental Health &Wellbeing,Physiotherapy,1-2-1 Lifestyle Coaching,Nutritional Consultations, Savings & Discounts and lots more. Inclusive Policiesto support you and your family including enhanced Family Leave, Disability, Carers, Transitioning at Work, Flexible Working, Menopause. Local discounts,restaurants & retailers in Westfield White City.Onsite Caféwith complimentary breakfast, a subsidised lunch menu, and an in-house barista.
Arena Racing Corporation Limited
Lingfield, Surrey
Arena Racing Company (ARC) is the UK's largest horse racing group, with 21 venues spanning racing, hotels, golf, events, and media. It's a fast-paced, exciting environment-and our people are at the heart of everything we do. The Role We're looking for an Operational IT Manager, based at Lingfield Park Racecourse with travel across our 21sites and Head Office. This is a role for someone who enjoys the best of both worlds-leading from the front while staying hands-on. You'll join an established team to support the Head of IT in delivering reliable IT operations department across race days, events, and day-to-day business. You'll guide the team, shape service delivery and act as deputy when needed-but you'll also be ready to step in, solve problems, and keep things running when it matters most. What You'll Do Lead engineer rotas and ensure seamless 24/7 support Be on-site for key race days and events, driving IT delivery Maintain proactive team visits to sites Oversee helpdesk performance, assets, and service standards Monitor key software Coordinate projects and support new system rollouts & integrations Maintain clear processes, documentation, and best practice Ensure that policies are in place and maintained Support in the management of suppliers, budgets, and procurement Act as escalation point and deputy to the Head of IT About You Strong IT support hands on operational background with coordination experience in a hospitality/customer-based industry Flexibility to meet seasonal/irregular work demands Experience in a hotel, leisure, or sporting venue environment is highly beneficial A hands-on leader & operator -comfortable managing, but equally leading by example and getting stuck into various scenarios Calm under pressure and able to adapt in fast-moving, live environments Organised, proactive, and a confident communicator at all levels Ready to step up and grow into a senior leadership role Full UK driving licence (essential) Desirable: Microsoft 3O65, Networking/vLans, Telephony What You'll Get Discounts across ARC venues 22-28 days holiday + bank holidays Life assurance, Health Cash Plan, Cycle to Work scheme Apply Now If you're someone who leads by doing-and thrives where no two days are the same-this is your chance to make an impact. Apply today and be part of something special. At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions. We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society. £35,000 to £45,000, depending on experience
17/07/2026
Full time
Arena Racing Company (ARC) is the UK's largest horse racing group, with 21 venues spanning racing, hotels, golf, events, and media. It's a fast-paced, exciting environment-and our people are at the heart of everything we do. The Role We're looking for an Operational IT Manager, based at Lingfield Park Racecourse with travel across our 21sites and Head Office. This is a role for someone who enjoys the best of both worlds-leading from the front while staying hands-on. You'll join an established team to support the Head of IT in delivering reliable IT operations department across race days, events, and day-to-day business. You'll guide the team, shape service delivery and act as deputy when needed-but you'll also be ready to step in, solve problems, and keep things running when it matters most. What You'll Do Lead engineer rotas and ensure seamless 24/7 support Be on-site for key race days and events, driving IT delivery Maintain proactive team visits to sites Oversee helpdesk performance, assets, and service standards Monitor key software Coordinate projects and support new system rollouts & integrations Maintain clear processes, documentation, and best practice Ensure that policies are in place and maintained Support in the management of suppliers, budgets, and procurement Act as escalation point and deputy to the Head of IT About You Strong IT support hands on operational background with coordination experience in a hospitality/customer-based industry Flexibility to meet seasonal/irregular work demands Experience in a hotel, leisure, or sporting venue environment is highly beneficial A hands-on leader & operator -comfortable managing, but equally leading by example and getting stuck into various scenarios Calm under pressure and able to adapt in fast-moving, live environments Organised, proactive, and a confident communicator at all levels Ready to step up and grow into a senior leadership role Full UK driving licence (essential) Desirable: Microsoft 3O65, Networking/vLans, Telephony What You'll Get Discounts across ARC venues 22-28 days holiday + bank holidays Life assurance, Health Cash Plan, Cycle to Work scheme Apply Now If you're someone who leads by doing-and thrives where no two days are the same-this is your chance to make an impact. Apply today and be part of something special. At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions. We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society. £35,000 to £45,000, depending on experience
Solus Accident Repair Centres Company
Stansted, Essex
Overview Hybrid with 2 days in our Stansted office. We are looking for an expert to lead the way in the innovation of the data analysis tools, automation and infrastructure within our Microsoft technology stack for our Award-Winning Accident Repair Network. Our mission is to develop the tools and technology that enable our teams to get our customers back to normal and we are often looking to cutting edge solutions to achieve this. The candidate will be reporting into our Platform Manager and working with our Systems Architect and Product Team to not only lead in the development of automation and Power Platform solutions for our business but also to support our bespoke award-winning IT system; as such this role is fundamental to our growth and success. Responsibilities As a Senior Azure Cloud Engineer, you will support and enable the Microsoft Technology Stack through IT Change, troubleshoot IT Problems, following ITIL v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management system) with much of the access managed by Single Sign-on (SSO). You will be passionate about technology and understand business systems and solutions. Work with the Systems Architect to design, implement, and maintain solutions within our Microsoft Technical Stack. Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation. Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly. Support IT governance, ensuring security best practices and disaster recovery plans are followed and raise concerns, risks and cyber incidents to the IT leadership team. Maintain detailed documentation for system configuration, procedures and troubleshooting and work with the Helpdesk team to remove blockers to resolve incidents and process service requests. Provide guidance and support to the wider IT team on infrastructure design and build and provide information regarding system/device performance and error logs. Must be able to commute to the Stansted office as this role is hybrid 2 days a week in the office. Be innovative in exploring new technologies that can help develop skills and competencies in the business and for individuals. What do I need to know? Cloud Platform Engineering Be able to design, implement and maintain Azure infrastructure across compute, storage, networking, and identity services. Be able to manage and maintain secure, scalable, and highly available cloud platforms aligned to the Azure Well Architected Framework. Know how to implement and maintain Azure landing zones, subscriptions, and management groups. Security, Governance & Resilience Ensure platforms comply with security, compliance, and governance standards (e.g. RBAC, Key Vault, network security, logging). Apply best practices for cost control, monitoring, and operational resilience. Be able to support DR, backup, and business continuity designs across Azure workloads. Collaboration & Architecture Work closely with solution architect, product team, and security team to align cloud solutions with business needs. Provide input into Technical Design Authority, Change Steering Groups, architecture reviews, and project delivery. Produce and maintain clear technical documentation. Qualifications Strong hands on experience with Microsoft Azure, including: Azure Virtual Networks, VMs, Storage, Azure AD. PaaS services (App Services, Functions, Logic Apps, SQL, etc.). Monitoring and logging (Azure Monitor, Log Analytics). Scripting skills using PowerShell, Azure CLI, Bash, or Python.l Good understanding of networking, security, and identity in cloud environments. Minimum three years' experience in a similar role. Experience of working within the ITIL v4 or 5 frameworks. Relevant Apprenticeship or higher education. Any of the following qualifications would be advantageous: Microsoft Azure Administrator Associate AZ-104 Microsoft Azure Developer Associate AZ-204 Microsoft Azure Network Engineer Associate AZ-700 Microsoft Azure Solutions Architect Expert AZ-305 Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know.
17/07/2026
Full time
Overview Hybrid with 2 days in our Stansted office. We are looking for an expert to lead the way in the innovation of the data analysis tools, automation and infrastructure within our Microsoft technology stack for our Award-Winning Accident Repair Network. Our mission is to develop the tools and technology that enable our teams to get our customers back to normal and we are often looking to cutting edge solutions to achieve this. The candidate will be reporting into our Platform Manager and working with our Systems Architect and Product Team to not only lead in the development of automation and Power Platform solutions for our business but also to support our bespoke award-winning IT system; as such this role is fundamental to our growth and success. Responsibilities As a Senior Azure Cloud Engineer, you will support and enable the Microsoft Technology Stack through IT Change, troubleshoot IT Problems, following ITIL v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management system) with much of the access managed by Single Sign-on (SSO). You will be passionate about technology and understand business systems and solutions. Work with the Systems Architect to design, implement, and maintain solutions within our Microsoft Technical Stack. Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation. Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly. Support IT governance, ensuring security best practices and disaster recovery plans are followed and raise concerns, risks and cyber incidents to the IT leadership team. Maintain detailed documentation for system configuration, procedures and troubleshooting and work with the Helpdesk team to remove blockers to resolve incidents and process service requests. Provide guidance and support to the wider IT team on infrastructure design and build and provide information regarding system/device performance and error logs. Must be able to commute to the Stansted office as this role is hybrid 2 days a week in the office. Be innovative in exploring new technologies that can help develop skills and competencies in the business and for individuals. What do I need to know? Cloud Platform Engineering Be able to design, implement and maintain Azure infrastructure across compute, storage, networking, and identity services. Be able to manage and maintain secure, scalable, and highly available cloud platforms aligned to the Azure Well Architected Framework. Know how to implement and maintain Azure landing zones, subscriptions, and management groups. Security, Governance & Resilience Ensure platforms comply with security, compliance, and governance standards (e.g. RBAC, Key Vault, network security, logging). Apply best practices for cost control, monitoring, and operational resilience. Be able to support DR, backup, and business continuity designs across Azure workloads. Collaboration & Architecture Work closely with solution architect, product team, and security team to align cloud solutions with business needs. Provide input into Technical Design Authority, Change Steering Groups, architecture reviews, and project delivery. Produce and maintain clear technical documentation. Qualifications Strong hands on experience with Microsoft Azure, including: Azure Virtual Networks, VMs, Storage, Azure AD. PaaS services (App Services, Functions, Logic Apps, SQL, etc.). Monitoring and logging (Azure Monitor, Log Analytics). Scripting skills using PowerShell, Azure CLI, Bash, or Python.l Good understanding of networking, security, and identity in cloud environments. Minimum three years' experience in a similar role. Experience of working within the ITIL v4 or 5 frameworks. Relevant Apprenticeship or higher education. Any of the following qualifications would be advantageous: Microsoft Azure Administrator Associate AZ-104 Microsoft Azure Developer Associate AZ-204 Microsoft Azure Network Engineer Associate AZ-700 Microsoft Azure Solutions Architect Expert AZ-305 Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know.
ONNEC builds, supports and optimises the IT infrastructure, networks and connectivity which drive global business performance. We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace. We are seeking a multi skilled Data Centre engineer. You will be working as part of a small team providing Data Centre services to a prestigious International Financial organisation. Responsibilities of our Data Centre Engineer will include: Working a 24x7x365 shift pattern of 4 days on 4 days off, 4 nights on 4 nights off Change control management Incident management and resolution Management and tracking of Assets Supervision and escorting of 3rd Party Vendors Planning and implementation of all IT hardware installations adhering to strict Data Centre Standards. Planning and decommission of network hardware and structured cabling Updating all relevant documentation and inventories Completing all service requests, within the agreed SLA Compliance with ONNEC's and Client Health & Safety procedures Compliance with Manufacturers, ONNEC's and Clients Quality Standards Compliance to Clients and Support Services approved processes Ensure security procedures with reference to Data Centres are complied with. Task Description: Maintenance of Data Centre toolsets that assist with support and management Management and governance over the DC Work closely with our facilities providers to maximise energy efficiency savings Successful day to day running of the Data Centre, including installations, decommissions, changes and maintenance Basic configuration of server (IDRAC, ILO) Fault finding and escalation Racking, stacking, moves, changes, decommissioning , patching Data Centre related major infrastructure projects including power outages and replacements Managing complex inter-rack/room cable infrastructure, providing a stable platform for IT infrastructure and desktop connectivity What we're looking for in our Data Centre Engineer: Experience of working in high-risk environments and Data Centres Knowledge of DCIM tools and standards (desirable) Experience of ServiceNow, Remedy or other ticketing system (desirable) Attention to detail and proactive Sound Knowledge of Infrastructure Technologies & Networking Concepts Competent in MS Office and Helpdesk/Service Delivery Applications A reliable individual and team player The ability to work under pressure Able to work on own initiative and unsupervised A flexible approach to shift patterns The ability to communicate clearly both written & verbally, at all levels Strong organisational, interpersonal, and administrative skills Applicants must have previous experience in a similar role If you feel you have the required skills and experience, click apply now to be considered as our Data Centre Engineer - we'd love to hear from you!
16/07/2026
Full time
ONNEC builds, supports and optimises the IT infrastructure, networks and connectivity which drive global business performance. We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace. We are seeking a multi skilled Data Centre engineer. You will be working as part of a small team providing Data Centre services to a prestigious International Financial organisation. Responsibilities of our Data Centre Engineer will include: Working a 24x7x365 shift pattern of 4 days on 4 days off, 4 nights on 4 nights off Change control management Incident management and resolution Management and tracking of Assets Supervision and escorting of 3rd Party Vendors Planning and implementation of all IT hardware installations adhering to strict Data Centre Standards. Planning and decommission of network hardware and structured cabling Updating all relevant documentation and inventories Completing all service requests, within the agreed SLA Compliance with ONNEC's and Client Health & Safety procedures Compliance with Manufacturers, ONNEC's and Clients Quality Standards Compliance to Clients and Support Services approved processes Ensure security procedures with reference to Data Centres are complied with. Task Description: Maintenance of Data Centre toolsets that assist with support and management Management and governance over the DC Work closely with our facilities providers to maximise energy efficiency savings Successful day to day running of the Data Centre, including installations, decommissions, changes and maintenance Basic configuration of server (IDRAC, ILO) Fault finding and escalation Racking, stacking, moves, changes, decommissioning , patching Data Centre related major infrastructure projects including power outages and replacements Managing complex inter-rack/room cable infrastructure, providing a stable platform for IT infrastructure and desktop connectivity What we're looking for in our Data Centre Engineer: Experience of working in high-risk environments and Data Centres Knowledge of DCIM tools and standards (desirable) Experience of ServiceNow, Remedy or other ticketing system (desirable) Attention to detail and proactive Sound Knowledge of Infrastructure Technologies & Networking Concepts Competent in MS Office and Helpdesk/Service Delivery Applications A reliable individual and team player The ability to work under pressure Able to work on own initiative and unsupervised A flexible approach to shift patterns The ability to communicate clearly both written & verbally, at all levels Strong organisational, interpersonal, and administrative skills Applicants must have previous experience in a similar role If you feel you have the required skills and experience, click apply now to be considered as our Data Centre Engineer - we'd love to hear from you!
Solus Accident Repair Centres Company
Stansted, Essex
Overview We are looking for a 1st Line IT Engineer to join our Service Desk, being the first point of contact for our Award-Winning Accident Repair Network, supporting 2,500+ users across 40+ sites. Our mission is to develop the tools and technology that enable our teams to get our customers back to normal, and our Service Desk is at the front of that, keeping our people and sites running every day. The candidate will be reporting into the Service Desk Lead and working alongside our 1st, 2nd and IT Field Engineers to resolve incidents and service requests, support our in house system, Evolve. As our Service Desk grows, this role is central to delivering the service our people rely on. What You'll Be Doing Supporting 2,500+ users across 40+ sites, you'll be the first point of contact for colleagues and external clients using Evolve, our in-house body shop system, triaging and resolving issues or escalating to our 2nd line team when needed. What You'll Get You'll join an experienced, collaborative team working with Microsoft 365, Azure, Intune and HaloITSM, with plenty of variety across hardware, software and networking, and real scope to develop your skills as the Service Desk grows. Responsibilities Handle incoming calls and tickets day to day. Troubleshoot hardware, software and networking issues across a wide range of platforms. Log, categorise and prioritise tickets within HaloITSM, our ticketing system. Play a key role in onboarding and offboarding, building and configuring hardware, setting up accounts and coordinating deliveries. Guide users through fixes, create documentation and help improve our technology and processes. Monitor systems and respond to alerts, working closely with the wider IT team to resolve issues quickly. Contribute ideas to improve the service desk and share knowledge across the team. Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
16/07/2026
Full time
Overview We are looking for a 1st Line IT Engineer to join our Service Desk, being the first point of contact for our Award-Winning Accident Repair Network, supporting 2,500+ users across 40+ sites. Our mission is to develop the tools and technology that enable our teams to get our customers back to normal, and our Service Desk is at the front of that, keeping our people and sites running every day. The candidate will be reporting into the Service Desk Lead and working alongside our 1st, 2nd and IT Field Engineers to resolve incidents and service requests, support our in house system, Evolve. As our Service Desk grows, this role is central to delivering the service our people rely on. What You'll Be Doing Supporting 2,500+ users across 40+ sites, you'll be the first point of contact for colleagues and external clients using Evolve, our in-house body shop system, triaging and resolving issues or escalating to our 2nd line team when needed. What You'll Get You'll join an experienced, collaborative team working with Microsoft 365, Azure, Intune and HaloITSM, with plenty of variety across hardware, software and networking, and real scope to develop your skills as the Service Desk grows. Responsibilities Handle incoming calls and tickets day to day. Troubleshoot hardware, software and networking issues across a wide range of platforms. Log, categorise and prioritise tickets within HaloITSM, our ticketing system. Play a key role in onboarding and offboarding, building and configuring hardware, setting up accounts and coordinating deliveries. Guide users through fixes, create documentation and help improve our technology and processes. Monitor systems and respond to alerts, working closely with the wider IT team to resolve issues quickly. Contribute ideas to improve the service desk and share knowledge across the team. Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
