IT Service Desk Manager

IT Service Desk Manager A Company based in Wigan are looking for an IT Service Desk Manager to join them. The Company are a managed solutions provider who work all across the UK and are looking for a individual to look after their servicedesk team of 6. The team work on a 24/7/365 rota basis You will be responsible for: - The day to day running of the service desk team. This will include managing employee appraisals, holidays, timesheets and shift rota. - Allocating tickets to the team and escalating issues where necessary - Supporting the 1st and 2nd line staff and providing training where necessary Experience required: - Experience managing a technical support team - Able to implement and develops SLA's and KPI's - The team support a wide range of technology for their customers so experience or an understanding of any of the following would be beneficial: PC hardware troubleshooting, Windows servers, Virtualisation technologies (VMware), Active Directory, Office 365, Exchange, VOIP and telephony. The Company are looking for someone to join them as soon as possible. If you feel you meet the above requirements, please apply below - Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website