IT engineer/ IT support – London – Contract – 6 m

IT engineer/ IT support - London - Contract - 6 months - £neg Job Purpose The primary duty is to provide technical expertise in facilitating the smooth running of the Campus Service Technology platforms and to maximize service delivery to customers and to also maximize productivity. Key Responsibilities: Take responsibility for the smooth running of all desktops; laptops; tablets; smart devices; Operating Systems and Provide remote assistance using prescribed tools such as; GoToAssist, SCCM Remote Tool, Lync and/or Skype for Business. Provide support for any IT related issue as direct by management. Provide training and supporting documents for the Customer Service Advisors Team in basic classroom support for PCs and audio visual presentation equipment. Produce technical training guides and documentation to share knowledge with our team including the service desk. Produce non-technical training guides and documentation to aid self-help for staff. Assist the Customer Service Advisors Team with any queries that arise during daily checks of all classroom IT equipment. Provide weekly reports to management for all issues at assigned sites. Take ownership of incidents and professionally manage them through to resolution or timely escalation. Ensure all incidents, issues and changes are recorded by users through the service desk. Manage incidents; problems and changes through IT360 (ticket management tool). Provide common solutions in IT360 for the service desk team and contribute to the integrated knowledge base. Attend regular team meetings as directed by your line manager. Attend monthly site meetings with senior staff managers and Customer Service Managers. Produce monthly site reports. Provide hands on support for other IT teams, i.e. Networks, Security, Server Admin, Applications and Telephony as required. Proactively manage assigned sites and suggest improvements and innovation. Undertake other reasonable tasks as assigned by the management team. Provide support for all IT related projects Skills, Knowledge, Experience and Qualifications required for the role ITIL Foundation Certification MCP Qualification Solid knowledge of cloud-hosted business applications with Office 365 Solid knowledge in Microsoft Office (Apply online only) Solid understanding of Microsoft Exchange Server (Apply online only) Microsoft Outlook configuration, troubleshooting, housekeeping and administration Cisco switch knowledge and experience Solid background in Active Directory Network troubleshooting (including wireless), IP, DHCP, DNS A high level of knowledge in software packaging and deployment in SCCM. Desktop and laptop imaging using direct methods; lite touch or zero touch and SCCM deployment Basic Scripting Computer Based Assessment software configuration and support Smart phone, iPad and Windows tablet user support. Desktop PC and laptop hardware, troubleshooting Printer troubleshooting and management Remote access via Citrix and Cisco VPN Projector and audio visual maintenance and support Good team player Excellent communication and customer facing skills A good telephone manner Ability to deal professionally with users, customers and suppliers at all levels Ability to communicate technical information to none technical users Previous experience in weekly and monthly report writing Experience of producing training documentation Organised with excellent time management skills Self-motivated with the ability to work on own initiative without constant supervision Proven experience of working in a high pressured corporate environment