IT Support Analyst – Linux – Webservers – IIS &#x

IT Support Analyst - Linux - Webservers - IIS - Apache - Tomcat - DevOps An IT Managed Service company who specialise in the government not-for-profit & charity sectors are looking for an IT Support specialist with the following experience: * Working knowledge webservers (IIS, Apache, Tomcat, Jetty), operating systems (Redhat, CentOS, Windows), and Virtualised environments. * Experience of ITIL Service Desk and Incident Management processes * Basic understanding of .Net (C#), Java, PHP, Eclipse, MS Visual Studio, Active Directory (querying). Core responsibilities/list of duties: * Provide expert 2nd line support application services to customers, owning and resolving application issues/implementations to a high standard within applicable SLAs. * Conduct in-depth analysis of reported incidents/service requests taking steps to recreate problems in local environments when needed. * Resolve incidents/service requests either using knowledge base of known problems or finding solutions to new / unique problems. * Create and maintain documentation of known problems and solutions in the knowledge base (both internal and external). * Liaise with customers throughout the investigation/resolution process gathering information to assist with diagnosis, advising on solutions and providing updates. Pro-actively identify when direct contact with customers (e.g. a teleconference and/or remote session) is required. "Southern Lights Ltd act as an employment agency for the purposes of this advert" For more information on the company and a detailed job specification please apply now