IT Engineer

My client is currently recruiting for a IT Engineer based in West London to provide field support cumstomers. The ideal candidate will have good knowledge of Software and Hardware devices, Self-Motivated and good problem solving abilities. Main duties: * Provide Field Support to customers throughout the UK. * Complete project work. * Use company vehicle to provide logistical support as required. * Adhere to customer SLA's and escalate incidents which may not meet SLA to the Operational Support Team. * Update all incidents concisely in Remedy using the supplied iPad. * Comply with Customer Health and Safety guidelines when working on client sites. * Order parts and loans as deemed necessary to complete service incidents. * Arrange shipment of faulty items and loan equipment to repair agents. * Submit expenses on a monthly basis. * Provide Engineers with a point of Technical Escalation * If required attend Service Review Meetings with Account Managers at client sites. * Record vehicle stock adjustments within Remedy. * Maintain good relationship with suppliers and vendors. * Follow Health and Safety Guidelines. * Maintain company vehicle as necessary. * Stay abreast of new technology.Resolution of all technical escalations and documentation of the event to ensure knowledge transfer throughout the department.Office, Data centre, Computer rooms, Warehouse environment or in accordance with customer requirements Qualifications / education require: * Full UK Drivers licence * Minimum of 5 GCSE's grade C or above including Maths and English(or equivalent) * Xerox SPS Printer Accreditation * HP Accredited Laptops, Desktops and Workstations * Dell DCSE * MCITP Windows 8 * COMPTIA A+ (Desirable) * COMPTIA Network+ (Desirable) * Microsoft MCSE (Desirable) * Cisco CCNA (Desirable)At least 3 years previous experience at a Junior or Desk Side Support role. Any particular aptitude / skill required * Self-motivated and enthusiastic, good problem solving abilities, high standards of customer service * Keen willingness to learn, develop and utilise broader technical competencies. * Good technical aptitude and documentation skills aigo FIND operate & advertise as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions