Cisco Network Engineer - LAN, WAN, Routing, Switching

Cisco Network Engineer - LAN, WAN, , Routing, Switching Routing, Switching, Network Change Requests, Ciaco CCNA, CCNP, BGP, OSPF, EIGRP, RIP I am seeking a Cisco Network Engineer to work on change requests for customer networks Working Hours - 9 -5.30 no shifts or oncall periods Opportunity to work for one of the UKs leading Cisco Gold Partners/ Telecommunications business Opprtunity to complete and pursue Cisco Certifications to CCIE Level Role Responsibilities - Respond to Managed Service customers for all queries regarding design, enhancement and proof of concept - Perform technical validation of any submitted change request to ensure the integrity of the customer`s network is maintained - Document all change activity, to include scope of works, risk assessment, test plans and fall-back plans where appropriat - Provide on-demand technical escalation to Incident Management personnel ensuring customer problems are resolved or that service is restored in accordance with service level agreements - To work and often lead a virtual team with all the attributes to manage customer expectations in a crisis situation where the impact to a customer`s business exceeds the value of service credits permissible - To attend internal and external (customers) Change Advisory Boards (CAB), influencing customer decisions and best practise. - Working knowledge and adherence to ISO27001 guidelines Attend customer premises when necessary to facilitate and progress complex, high risk change activity - Customer satisfaction levels measured by regular service review meetings. - Customer feedback on: - quality of service and interaction - added value/benefits from advice - added value/benefits from change management process - Specialised knowledge of routing and switching - Routinely manage complex changes and networking problems in at least one of the following core specialist areas LAN, WAN and VPN/Security - Specialised knowledge of Cisco or Avaya IPT and converged network environments - Ability to work unsupervised, under pressure and on own initiative - Routing protocols e.g. BGP, OSPF, EIGRP, RIP etc