Primary Accountabilities

 The following activities are the primary accountabilities of this role:

1. Dictation – delivery of company Dictation requirements to ensure all Service Level Agreements are met.
2. Billing – Provide month end billing statistics.
3. Telephone support – be part of the first line telephone answering team in the business. 
4. Filing – assist in the filing of all clinical related paperwork.
5. Business Administration – assist the business in delivering ad-hoc administration requirements when required e.g. Marketing, Sales and Forms. 
6. Standards – develop and maintain all standards associated with the delivery of accountabilities.

Knowledge & Skills Required

There are no formal qualifications required for this role although being responsible for the dictation & typing, an individual will already be competent in touch typing, audio typing and general dictation activity.

However, the following skills are required in order to effectively deliver the accountabilities:

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Dictation
• Touch-typing
• Communication skills

 Whilst no formal qualifications are required, the individual should be prepared to consider personal development through Customer Service / Administration learning programmes (e.g. NVQ’s and recognised industry standards).

 MKOH will support the role holder in the delivery of personal development.

Hours of Work (Mon-Friday)(8:30am-5:30pm)