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Salary: Starting £51,540 (Grade 7) Location: London, King’s Cross (Aga Khan Centre) Hybrid Department: Information Technology Contract: Permanent About the role: The Institute of Ismaili Studies (IIS) is seeking an experienced and highly skilled Infrastructure Engineer to provide technical infrastructure support across the Aga Khan Centre (AKC).  Reporting to the IT Operations Manager, the postholder will act as a key technical expert and escalation point for complex infrastructure, systems, and technology-related matters. The role will manage and develop the AKC’s technical infrastructure, including servers, networks, cloud services, security, audio-visual systems, and educational technologies.  The Infrastructure Engineer will also act as a technical consultant on projects, undertake horizon scanning and strategic technology planning, and work closely with the wider IT team and users across the organisation to deliver reliable, secure, and user-focused technology solutions.  This is an exciting opportunity for an experienced IT infrastructure professional to take a leading technical role within a diverse and internationally focused academic environment.  What we’re looking for: Relevant IT systems qualifications, such as Azure or ITIL. Strong knowledge of operating systems, network protocols, servers, networking, cloud services, and security. Experience providing advanced technical support and acting as an escalation point for complex issues. Experience of technical consultancy, horizon scanning, and strategic technology planning. Strong problem-solving, organisational, and communication skills, with experience working with and supporting people at all levels. Experience of leadership and mentoring, with the ability to support the development of colleagues. Experience with educational technologies and platforms such as LMS/VLE would be advantageous.  This is a unique opportunity to play a key role in developing and supporting the technology infrastructure of the Aga Khan Centre while contributing to the Institute’s wider strategic and operational goals.  To view the full job description and apply, please visit our careers page and submit your CV and covering letter.

Who this is for An early-career engineering role inside Operate, our managed service. Security or observability background — either is welcome.  You have been working for eighteen months to three years in a hands-on technical role — a platform team, a SOC or security engineering team, an MSP or MSSP, an infrastructure or DevOps team, a vendor’s support or professional services desk — and you are looking for your first move. You have had your hands on something that runs in production and matters to somebody. You want to go deeper, faster, in a smaller business where the work you do is seen. This is not a graduate scheme and it is not a helpdesk. It is a real engineering seat with real customers, real supervision and a clear path up.   The Role  This is a hands-on engineering role inside Operate, our managed service. You will help run customer telemetry platforms day to day, improve them, and contribute to the platform that lets us run them well. You will do this as part of a small engineering pool, with a senior engineer checking your work before it reaches a customer and a line manager who is accountable for your development.  Operate has two shapes and you will work in both.  Operate Core is always-on. It is continuous ownership of a customer’s platform — health, ingestion, data quality, alerting, upgrades, capacity. There is no handover and no final deliverable. The platform is ours to keep healthy for as long as the customer is ours. Success is measured in the absence of surprises and in the platform being demonstrably better in six months than it is today.  Operate Attach is sprint-based improvement. A customer has a defined problem — noisy alerts, a data source that will not normalise, ingest costs running away, a detection gap, a migration — and we take a scoped block of work and fix it. Attach has a start, a shape and an end. It sits on top of Core, for the same customers, with the same engineers.  Alongside that you will take a share of professional services delivery: shorter, project-shaped engagements that are usually how a customer first meets us.  What You’ll do Everything below is done with supervision at first and with increasing independence as you show you can carry it. We will be explicit with you about where that line is and how it moves.  Day-to-day health of customer platforms. Ingestion pipelines, data quality, alerting, licensing and capacity, upgrades and patching. You will start by owning a slice of a named customer estate, and you will be expected to notice problems before the customer does.  Incident and problem work. Triage, diagnosis and resolution — and then the harder part, which is the root cause and the permanent fix so it does not come back.  Content and configuration. Detections, dashboards, parsers, normalisation, alert rules, pipeline routing — built properly, peer reviewed, version controlled, documented.  Attach sprints and PS work. Taking a defined piece of a scoped improvement, delivering it, and being able to show what changed.  Automation. If you do something manually three times, we expect you to want to automate the fourth. Most of our platform tooling started as an engineer being annoyed by something.  Documentation and runbooks. Your own, to a standard, every time. Undocumented work is unfinished work.    What this role is NOT  Being clear about this matters as much as the role definition itself.  It is not a SOC analyst seat. You are not sitting in a queue triaging alerts against someone else’s runbook. You help build and run the platform that the analysts depend on.  It is not a service desk or first-line support role. You will talk to customers about technical matters, but the work is engineering, not ticket handling.  It is not a data science role. We work with very large volumes of machine data, but the work is systems and operations engineering, not modelling or statistics. Python and dashboards are not the same thing as running a platform.  It is not a graduate scheme. We paused our graduate hire to open this role instead, because we want someone who has already spent time in a production environment and knows what it feels like when something breaks at an awkward hour.  It is not a project role with a finish line. Core has no end date. If what you enjoy is shipping a thing and walking away, you will find the continuous half of this job frustrating.    Who we are looking for We are indifferent to whether your background is security or observability. Either one is a good starting point, and the interesting work at Apto sits where the two meet — the same telemetry usually has to serve both a security question and an operational one. What we need is depth in one and genuine curiosity about the other   Experience we’re looking for Roughly eighteen months to three years in a hands-on technical role. We care much more about what you have actually done than about the number of months attached to it, and we know that at this stage most of what you have done was somebody else’s decision. That is fine. We are looking for the shape of it.  You have had your hands on a telemetry, SIEM, observability or monitoring platform that was running in production — not only in a course or a home lab. You have onboarded a data source, tuned an alert, applied an upgrade, or been the person who had to work out why the data stopped arriving.  You have carried something over time rather than only delivering a task and moving on — a set of alerts you looked after, a customer estate you knew well, an on-call rotation, a service that was yours to keep healthy.  You are comfortable in Linux, in at least one query language, and you have written scripts that did something useful. Python is what we mostly use; anything credible is a fine starting point.  You have automated or fixed something real and you can show it. A script, a repo, a before-and-after number, a description concrete enough for us to ask sensible questions about.  You can write. A clear runbook, a readable incident note, a straight message to a customer. This is a customer-facing role.  You have worked in at least one of our vendor families — Splunk, Cribl, Sentinel, Grafana, Datadog, Elastic, Prometheus, OpenTelemetry — or a close analogue. The specific product is negotiable. Real exposure is not.  If you meet most of this and not all of it, apply anyway and tell us which parts you do not have. We would rather read an honest gap than a padded CV.    The platform work – why this is interesting Most managed service jobs are the same job with a different logo on the ticketing system. This one is not, because we are building our own platform underneath the service and you will work on it. We have replaced a vendor-licensed telemetry backend with an open-source stack we run ourselves. A base platform (secret  ;-)) On top of that sits multi-vendor collection — the pattern that lets us onboard a Splunk, a Cribl or a Sentinel customer without rebuilding it from scratch each time. Beyond that, the vendors are all shipping AI and agentic layers — MCP servers, agentic investigation, cross-vendor gateways — and we already have that work live with a customer. You will get early, hands-on exposure to it while most of the industry is still writing slide decks about it.   

Overview We are seeking a proactive and customer-focused 2nd Line IT Support Engineer to join our growing IT team supporting schools across an Academy Trust based in and around Uttoxeter. The successful candidate will provide day-to-day technical support to staff and students across multiple school sites, acting as an escalation point for First Line Support and helping to maintain reliable, secure and effective IT services. This is a hands-on role suited to an experienced school IT technician looking to develop their skills within a supportive team environment. Key Responsibilities Technical Support Act as an escalation point for incidents and service requests passed from First Line Support. Diagnose and resolve issues relating to Windows devices, Microsoft 365, user accounts, printing, network connectivity and educational software. Support staff and students with day-to-day IT issues both remotely and on-site. Configure, deploy and maintain laptops, desktops, tablets and peripheral devices. Support classroom technology including interactive displays, projectors, audio-visual equipment and printing solutions. Maintain accurate asset records and technical documentation. Escalate complex infrastructure issues to senior members of the IT team when required. Microsoft 365 Administration Administer Microsoft 365 user accounts, licensing and permissions. Manage Microsoft Entra ID user accounts and security groups. Support Exchange Online, Teams, OneDrive and SharePoint. Assist with onboarding and offboarding staff through joiner, mover and leaver processes. Support Microsoft Intune device management activities. Assist with implementation of security and compliance policies. Networking Support Troubleshoot wired and wireless network issues. Support switches, wireless access points, DHCP, DNS and VLAN configurations under guidance from senior engineers. Assist with network documentation and monitoring. Liaise with third-party suppliers where appropriate. Education Technology Support Support Management Information Systems (MIS) and associated educational software. Provide support during examination periods and key school events. Maintain classroom and curriculum technology. Support safeguarding, filtering and monitoring solutions in accordance with Trust policies. Team Working Work collaboratively with colleagues across all Trust schools. Provide excellent customer service to teaching and support staff. Contribute to continuous improvement of IT services. Share knowledge and best practice with other members of the IT team. Participate in team meetings, training and professional development activities. Essential Requirements Experience Previous experience working within a school, academy trust or educational environment. Minimum two years' experience in an IT support role. Experience supporting Microsoft 365 environments. Experience troubleshooting Windows 10 and Windows 11 devices. Experience supporting printers, classroom technology and educational systems. Experience using an IT service desk or ticket management system. Technical Knowledge Microsoft 365 administration. Microsoft Entra ID user management. Windows 11 / Windows Server Active Directory administration. Basic networking including: TCP/IP DNS DHCP VLAN concepts Wireless networking Device deployment and management. Personal Skills Excellent problem-solving ability. Strong communication and customer service skills. Ability to manage competing priorities. Professional and approachable manner. Commitment to safeguarding and data security. Full UK driving licence and access to a vehicle. Desirable Requirements Microsoft 365 Fundamentals (MS-900). Microsoft Endpoint Administrator Associate (MD-102). CompTIA Network+. Cisco CCNA. Experience with Microsoft Intune. Experience with SharePoint administration. Experience supporting MIS systems such as Arbor, Bromcom or SIMS. PowerShell knowledge. Working Arrangements Salary: £28,000 – £30,000 per annum depending on experience. The top of the range will typically apply to candidates with 3+ years’ relevant experience and/or a relevant certification (e.g. MS-900, MD-102, Network+, CCNA). Location: Academy Trust schools based in and around Uttoxeter Contract: Full Time, Full Year Hours: 37.5 hours per week, Monday to Friday, 08:00 - 17:00 Travel: Regular travel between Trust schools required. Team members travel directly to their assigned site each morning; mileage is not paid for this travel. DBS Check: Enhanced DBS required Why Join Us? Varied role across multiple schools. Supportive and collaborative IT team. Investment in training and certification. Opportunity to develop into a 3rd Line or Network Manager role as part of a growing Trust and IT team. Standard Trust pension scheme. 25 days annual leave plus bank holidays. Laptop provided. Varied work with opportunities to learn new skills. Meaningful work supporting education and improving outcomes for young people. How to Apply To apply, please email your CV to hello@evolveitsupport.co.uk.