30 jobs found

IT Service Desk Analyst - 1st & 2nd Line Support - Permanent c£30k - £35k + Excellent Benefits Package. North Cambridgeshire - 4 Days Per Week Onsite. Must be Eligible to work in the UK. Seeking to secure a technically capable, customer-focused IT Service Desk Analyst with 1st & some 2nd Line IT Support experience to join the Business Systems team of a leading international organisation. The role will involve delivering hands-on technical support across Microsoft 365, Cloud Services, Windows devices, Business Applications, User Account Administration & End-User infrastructure , alongside managing IT Incidents & Service Requests through to resolution. Working closely with internal Infrastructure teams, third-party suppliers & international IT colleagues, you will provide responsive and effective IT Support, ensuring technical issues are resolved efficiently and within agreed Service Level Agreements (SLAs). Technical Skills Required: 1st & some 2nd Line IT Support: Hands-on troubleshooting and resolution of hardware, software, business application, connectivity & end-user computing issues. Microsoft 365: Supporting & troubleshooting Microsoft 365 applications, including Outlook, Teams, Word, Excel & other Microsoft productivity tools. Active Directory / User Administration: Creating, modifying & disabling user accounts, managing passwords, access permissions and user authentication. Cloud Services: Supporting cloud-based applications, user access, connectivity and associated technical issues. Windows Desktop Support: Troubleshooting Windows Operating Systems, Desktop PCs, Laptops, Peripherals & End-User Devices. IT Service Management / Ticketing Systems: Logging, categorising, prioritising, investigating and resolving incidents and service requests through an IT ticketing platform. Incident Management & SLAs: Taking ownership of technical issues from initial contact through to resolution or escalation - ensuring accurate documentation, regular user updates and adherence to agreed service levels. IT Hardware & Device Provisioning: Configuration, deployment, maintenance & support of Laptops, Desktops, Mobile Phones, Tablets & other IT equipment. Networking / Connectivity: Troubleshooting network connectivity, Wi-Fi, VPN & general user access issues. Business Applications Support: Providing technical assistance and troubleshooting for business-critical applications and systems. IT Infrastructure Support: Working alongside internal Infrastructure teams & external Suppliers to investigate, escalate and resolve more complex technical incidents. Major Incident Support: Supporting major incident management, technical escalations & continual service improvement initiatives. Customer Service & Communication: Excellent communication skills, strong problem-solving ability and a proactive, customer-focused approach to IT support. Desirable Experience: Previous experience in a 1st & 2nd Line IT Support, IT Service Desk, IT Helpdesk or Desktop Support environment. Experience supporting IT Services within Manufacturing or Supply Chain or other fast-paced commercial environments. Exposure to Microsoft Entra ID, Active Directory, Exchange Online or Microsoft Intune. Familiarity with ITIL principles, Incident Management, Service Request Fulfilment & SLA-driven support. Experience supporting geographically dispersed users or multiple business locations. IT qualifications or certifications such as CompTIA A+, Microsoft Fundamentals or ITIL Foundation. Benefits Package: 31 Days Annual Leave Including Bank Holidays / Salary Sacrifice Pension Scheme / Health Cash Plan / Life Assurance & Income Protection / Employee Assistance Programme / Training, Mentoring & Professional Development / Retail & Supermarket Discounts / Cycle to Work Scheme / Electric Car Salary Sacrifice Scheme / Eyecare Contributions / Employee Referral Scheme / Regular Wellbeing Initiatives. T6/MN/(phone number removed).

1st 2nd Line IT Support Engineer / Helpdesk Analyst Office based in Hertfordshire- Mon Fri needed to deliver fast, effective technical support across our business. Would you like to work in an environment where Skill Development is high encouraged and not a Siloed environment? Successful 1st 2nd Line IT Support Engineer / Helpdesk Analyst will be tasked with managing user accounts, troubleshoot everyday hardware/software issues, and support our modern cloud stack (Microsoft 365, Freshservice, NinjaOne). We will consider candidates with on Prem experience that wants to convert to the Cloud!. As 1st 2nd Line IT Support Engineer / Helpdesk Analyst your role will include 1st Line Support, end user onboarding/offboarding account creation, and laptop provisioning, assisting with installation and configuration of hardware and software, deliver training and guidance to staff on IT Systems & Applications, as well as documentation and maintenance of records. Whilst you will be providing IT Support within our head office mainly you will also be providing secondary support to our international Offices. Successful 1st 2nd Line IT Support Engineer / Helpdesk Analyst must have a passion for learning, be confident in their approach, excellent communication skills, presentable and resourceful and resilient in their approach to learning technology. Any 1st 2nd Line IT Support Engineer / Helpdesk Analyst that has Microsoft Stack: Exposure to Entra ID (Azure AD), Intune / Autopilot, Exchange, and Teams Admin will have a huge advantage. Only apply if your serious about your career and learning, must have driving licence and your own transport, as there maybe the odd visit to another location for Project work.

The Just Recruitment Group Ltd is currently recruiting for an IT Support Analyst for their client based in Tiverton, Devon. The IT Support Analyst will act as the first point of contact for IT-related issues across the business, providing effective technical support to end users while ensuring service requests and incidents are managed in accordance with departmental procedures and service level agreements (SLAs). The role involves supporting users with hardware, software, mobile devices and connectivity issues, as well as assisting with the setup and configuration of equipment for new starters and leavers. Essential Skills and Experience Good understanding of Microsoft Windows operating systems. Basic knowledge of Microsoft 365 applications. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to prioritise workload and manage multiple tasks. Strong attention to detail and documentation skills. Willingness to learn new technologies and processes. GCSEs (or equivalent) including Maths and English. Desirable Skills and Experience Previous experience in a helpdesk, service desk or customer support environment. Knowledge of Active Directory, Office 365 Administration tools Familiarity with ticketing systems. Understanding of networking fundamentals, Wi-Fi and device connectivity. IT qualifications such as CompTIA A+, Microsoft Fundamentals, BTEC Working hours: Monday - Friday: 9-5pm 35 hours per week. For more information on this position, please contact Just Recruitment Group Ltd on telephone (phone number removed) quoting job reference TB88. Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful

Help us achieve our vision that fewer people die by suicide. Do you have experience providing high quality support for an IT Service Desk? Are you passionate about helping people with their IT issues and keen to work for an Organisation with People at the heart of everything they do? Samaritans is one of the UK and Ireland's best known and respected charities. In these challenging times of rising cost of living, and more people struggling with their mental health, Samaritans is needed more than ever before. If you are a technological whizz and want to make a real difference to people's lives - this is the role for you! We are looking for a Service Desk Analyst to join our friendly Service Desk as part of the fantastic IT team. In this crucial role you'll help respond to our staff and volunteers to resolve various 1st and 2nd line IT issues. We are a fun, friendly and supportive team whose focus is on delivering excellence to our callers and volunteers. If you are looking for a new opportunity or a chance to learn new skills, please consider applying. Contract terms: £27,000 - £28,500 per annum, plus benefits 12-month fixed term contract 35 hours per week (full-time) We are passionate about flexible working, talk to us about your preferences Hybrid, linked to our Ewell (Surrey) office We value meeting in person and working collaboratively. We work in person around 2 days or more per month 28 days annual leave, plus bank holidays What you'll do: Provide 1st and 2nd line support to staff and volunteers Respond to support requests via our service desk, as well as face to face, over email and by telephone Manage incidents and requests through to resolution Escalate issues to third parties where required Provide support for a range of software platforms and equipment Assist with new starter account creation Participate in the out of hours on call rota What you'll bring: Demonstrable experience of 1st and 2nd line IT support in a service desk environment Experience providing support for both applications and hardware Experiencing owning and managing support requests through to resolution Great customer service skills Experience working within SLAs Experience supporting volunteers is desirable For full Job Description and Person Specification click here Why Samaritans? At Samaritans, you'll join a values-led organisation with a powerful mission. You'll be part of a collaborative and supportive team where your voice matters, your expertise makes a difference, and your work helps save lives. We offer flexible hybrid working, great benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland. To find out more about Samaritans, please read our recruitment brochure. We are committed to building a diverse and inclusive organisation that reflects the people we support and who support us. We welcome applications from people of all backgrounds and walks of life. We are committed to creating an inclusive culture where everyone feels seen, heard and supported, at all levels of the organisation. Apply now If this sounds like the opportunity for you, we'd love for you to apply. You will be asked to answer some short application questions and to upload your CV. If you require adjustments at any stage of the recruitment process, please let us know. Applications close: 09:00am on Monday 9th November Interviews will be held in person at our Ewell office w/c 16th November At Samaritans, human connection is at the heart of everything we do. We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team. We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.

Associate Product Support Engineer Heathrow 12 Month Contract 170 p/d Inside IR35 Are you early in your IT or engineering career and ready to support technology that passengers rely on every day? This Associate Product Support Engineer contract puts you at the centre of passenger self-service at Heathrow, supporting airlines and airports around the world. You'll support auto bag drop units, check-in kiosks, biometric pods and automated boarding gates, along with the cloud and network infrastructure and software behind them, from touchless bag tagging to on- and off-airport check-in. It's a shift-based role on a rostered pattern covering all 365 days of the year, working either days (09:00 - 17:30) or nights (23:00 - 07:30), and mixing remote diagnosis with hands-on work on the equipment itself. What You'll Be Doing Taking calls from passenger-facing agents and airline or airport helpdesks, owning each incident from first contact to resolution within SLA Triaging incidents and proactive alerts from monitoring tools, investigating root cause with remote access tools, Kibana and log analysis Escalating issues beyond the team's scope to higher-level support groups or third parties, and keeping customers updated throughout Spotting recurring problems, linking incidents to problem records and passing clear evidence to R&D teams Creating support documentation, helping onboard new customers and delivering training to customers and colleagues Attending site for scheduled maintenance and mechanical repairs, and completing preventative maintenance records What You'll Bring A degree in IT, Computer Science, Mechatronics, Electrical Engineering, Networking or a related subject 1 to 2 years of relevant experience, including part-time roles A grounding in operating systems, PC and electronic hardware, networks and cloud Some scripting or programming in Python, Java, SQL or similar A clear, customer-focused approach and an understanding of how much customers rely on the service you support Desirable: electro-mechanical devices, PLCs, Kibana, UltraVNC Apply today with your CV for this Associate Product Support Engineer contract and we'll be in touch. This role may suit candidates who have held roles including: Technical Support Engineer, Application Support Analyst, 1st Line Support Engineer, 2nd Line Support Engineer, Service Desk Analyst, Graduate Support Engineer, Field Service Technician Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd acts as an Employment Business in relation to this vacancy.

Associate Product Support Engineer Heathrow 12 Month Contract 170 p/d Inside IR35 Are you early in your IT or engineering career and ready to support technology that passengers rely on every day? This Associate Product Support Engineer contract puts you at the centre of passenger self-service at Heathrow, supporting airlines and airports around the world. You'll support auto bag drop units, check-in kiosks, biometric pods and automated boarding gates, along with the cloud and network infrastructure and software behind them, from touchless bag tagging to on- and off-airport check-in. It's a shift-based role on a rostered pattern covering all 365 days of the year, working either days (09:00 - 17:30) or nights (23:00 - 07:30), and mixing remote diagnosis with hands-on work on the equipment itself. What You'll Be Doing Taking calls from passenger-facing agents and airline or airport helpdesks, owning each incident from first contact to resolution within SLA Triaging incidents and proactive alerts from monitoring tools, investigating root cause with remote access tools, Kibana and log analysis Escalating issues beyond the team's scope to higher-level support groups or third parties, and keeping customers updated throughout Spotting recurring problems, linking incidents to problem records and passing clear evidence to R&D teams Creating support documentation, helping onboard new customers and delivering training to customers and colleagues Attending site for scheduled maintenance and mechanical repairs, and completing preventative maintenance records What You'll Bring A degree in IT, Computer Science, Mechatronics, Electrical Engineering, Networking or a related subject 1 to 2 years of relevant experience, including part-time roles A grounding in operating systems, PC and electronic hardware, networks and cloud Some scripting or programming in Python, Java, SQL or similar A clear, customer-focused approach and an understanding of how much customers rely on the service you support Desirable: electro-mechanical devices, PLCs, Kibana, UltraVNC Apply today with your CV for this Associate Product Support Engineer contract and we'll be in touch. This role may suit candidates who have held roles including: Technical Support Engineer, Application Support Analyst, 1st Line Support Engineer, 2nd Line Support Engineer, Service Desk Analyst, Graduate Support Engineer, Field Service Technician Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd acts as an Employment Business in relation to this vacancy.

Job Description Project Delivery Manager Full Time - Permanent Derby (Hybrid - min 3 days on site) Why join Rolls-Royce? At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture. An opportunity has arisen for an experienced Project Delivery Manager to join the Manufacturing IT Solutions team in Derby. Reporting to the VP of Manufacturing IT Solutions, you will lead delivery across an established portfolio of Manufacturing IT projects. Digital & IT's five-year strategy supports Rolls-Royce's ongoing transformation across our global manufacturing, assembly and MRO plants. 10,000+ users increasingly rely on the digital capabilities we sustain and ambitious technologies we will industrialise over the next 5 years. This role helps to ensure we realise that strategy; realising business outcomes by ensuring projects are delivered effectively as part of a coordinated portfolio. What you will be doing: You will work across Digital & IT with delivery teams, the ET&S Portfolio Manager, ecosystem partners and suppliers. Your focus will be on actively managing delivery across the portfolio: connecting project plans, resolving dependencies, balancing resources and maintaining momentum towards agreed outcomes. You will lead a team of experienced Project Managers and work closely with business colleagues to ensure delivery remains focused on priorities, commitments and measurable results. Progress, risks and issues will be reported in line with the Project Portfolio Management Office (PPMO) cadence. Key Responsibilities Maintain a clear, integrated view of the Manufacturing IT Solutions portfolio, including priorities, dependencies, milestones, benefits, risks, issues and financial performance. Actively manage dependencies between projects, product roadmaps, teams, suppliers and resource plans to keep delivery moving and reduce blockers. Ensure the portfolio remains coordinated, on track and focused on agreed business outcomes. Lead, develop and coach a team of Project Managers, Business Analysts and Test Leads, building consistent ways of working and stronger delivery capability. Work with the Business Portfolio Manager and Product Delivery Managers to align demand, roadmaps, delivery priorities and resourcing with manufacturing needs, committed benefits and strategic objectives. Provide clear portfolio reporting and performance insight, escalating decisions, risks and delivery issues at the right time. Oversee delivery across scope, schedule, cost, quality, resources and suppliers to improve predictability and outcomes. Work with stakeholders, delivery teams and ecosystem partners to resolve delivery challenges and keep focus on value. Preferred requirements: Significant experience delivering projects, programmes or portfolios in a complex, fast-paced demanding environment. Experience leading and developing delivery teams, including Project Managers, Business Analysts, Test Leads or similar roles. Strong understanding of portfolio delivery, including prioritisation, dependency management, resource planning, financial management, risk management and benefits tracking. Strong knowledge of project and programme delivery tools, methods and reporting practices. Experience working with a PPMO, or equivalent function, to support reporting, assurance, escalation and delivery performance. Strong stakeholder-management skills, with the ability to influence business, Digital & IT, suppliers and senior leaders. Commercial awareness, including experience managing supplier commitments, contracts and third-party delivery. A structured and analytical approach to complex delivery challenges, with confidence to make decisions and communicate clearly. Excellent communication skills, able to turn priorities, risks and plans into clear, practical action. Ability to build strong internal and external networks that support delivery across a broad manufacturing portfolio. Regional Benefits Our People are our power, so when join Rolls-Royce you are offered more than a salary. You are given a choice of flexible benefits from life insurance to gym discounts and tax free cycling. Generous Annual Leave Retirement Savings through the Rolls-Royce Retirement Savings Trust Group Life Assurance provides for a lump sum benefit if you die whilst employed by Rolls-Royce Group Income Protection provides an income in the event that you are unable to work due to illness or injury Your Shares: Matched is a simple way to own Rolls-Royce shares and invest in our future, together. Buy one share, get one free! Digital GP provides a convenient way for you to access GP consultations Employee Assistance (EAP) and Live Well programmes Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too. Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive. Close date: 1st of November 2026 As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided. Job Category Information Technology Posting Date 20 Oct 2026; 00:10 Posting End Date 01 Nov 2026

Associate Product Support Engineer Heathrow 12 Month Contract £170 p/d Inside IR35 Are you early in your IT or engineering career and ready to support technology that passengers rely on every day? This Associate Product Support Engineer contract puts you at the centre of passenger self-service at Heathrow, supporting airlines and airports around the world. You'll support auto bag drop units, check-in kiosks, biometric pods and automated boarding gates, along with the cloud and network infrastructure and software behind them, from touchless bag tagging to on- and off-airport check-in. It's a shift-based role on a rostered pattern covering all 365 days of the year, working either days (09:00 - 17:30) or nights (23:00 - 07:30), and mixing remote diagnosis with hands-on work on the equipment itself. What You'll Be Doing Taking calls from passenger-facing agents and airline or airport helpdesks, owning each incident from first contact to resolution within SLA Triaging incidents and proactive alerts from monitoring tools, investigating root cause with remote access tools, Kibana and log analysis Escalating issues beyond the team's scope to higher-level support groups or third parties, and keeping customers updated throughout Spotting recurring problems, linking incidents to problem records and passing clear evidence to R&D teams Creating support documentation, helping onboard new customers and delivering training to customers and colleagues Attending site for scheduled maintenance and mechanical repairs, and completing preventative maintenance records What You'll Bring A degree in IT, Computer Science, Mechatronics, Electrical Engineering, Networking or a related subject 1 to 2 years of relevant experience, including part time roles A grounding in operating systems, PC and electronic hardware, networks and cloud Some Scripting or programming in Python, Java, SQL or similar A clear, customer-focused approach and an understanding of how much customers rely on the service you support Desirable: electro-mechanical devices, PLCs, Kibana, UltraVNC Apply today with your CV for this Associate Product Support Engineer contract and we'll be in touch. This role may suit candidates who have held roles including: Technical Support Engineer, Application Support Analyst, 1st Line Support Engineer, 2nd Line Support Engineer, Service Desk Analyst, Graduate Support Engineer, Field Service Technician Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd acts as an Employment Business in relation to this vacancy.

Associate Product Support Engineer Heathrow 12 Month Contract £170 p/d Inside IR35 Are you early in your IT or engineering career and ready to support technology that passengers rely on every day? This Associate Product Support Engineer contract puts you at the centre of passenger self-service at Heathrow, supporting airlines and airports around the world. You'll support auto bag drop units, check-in kiosks, biometric pods and automated boarding gates, along with the cloud and network infrastructure and software behind them, from touchless bag tagging to on- and off-airport check-in. What You'll Be Doing Taking calls from passenger-facing agents and airline or airport helpdesks, owning each incident from first contact to resolution within SLA Triaging incidents and proactive alerts from monitoring tools, investigating root cause with remote access tools, Kibana and log analysis Escalating issues beyond the team's scope to higher-level support groups or third parties, and keeping customers updated throughout Spotting recurring problems, linking incidents to problem records and passing clear evidence to R&D teams Creating support documentation, helping onboard new customers and delivering training to customers and colleagues Attending site for scheduled maintenance and mechanical repairs, and completing preventative maintenance records What You'll Bring A degree in IT, Computer Science, Mechatronics, Electrical Engineering, Networking or a related subject 1 to 2 years of relevant experience, including part time roles A grounding in operating systems, PC and electronic hardware, networks and cloud Some Scripting or programming in Python, Java, SQL or similar A clear, customer-focused approach and an understanding of how much customers rely on the service you support Desirable: electro-mechanical devices, PLCs, Kibana, UltraVNC Apply today with your CV for this Associate Product Support Engineer contract and we'll be in touch. This role may suit candidates who have held roles including: Technical Support Engineer, Application Support Analyst, 1st Line Support Engineer, 2nd Line Support Engineer, Service Desk Analyst, Graduate Support Engineer, Field Service Technician Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd acts as an Employment Business in relation to this vacancy.

Service Desk Analyst - Newcastle - Onsite 5 days - Government - SC Clearance I have an immediate opportunity for an experienced Service Desk Analyst to join a busy team that support our government client. You will handle both 1st and 2nd line IT queries on a wide range of devices and tools. You'll keep technology running smoothly for staff using laptops, mobiles, VoIP and cloud-based office services. Due to the nature of the role, ideal candidates will hold active SC Clearance and are able to work onsite 5 days per week in Newcastle, 8.00 am to 4.00 pm. I am keen to speak with candidates who have Experience working in a Service Desk environment covering 1st and 2nd line functions. Strong commitment to customer service and user satisfaction. Ability to take ownership of issues and see them through to resolution. Confident communicator who can explain technical matters to both technical and non-technical users. Interest in using new and emerging technologies to support users effectively. Desirable: ITIL accreditation or experience in an ITIL-based environment. Desirable: Experience or knowledge of Google Workspace and MacOS. Apply now for immediate consideration!

Associate Product Support Engineer Heathrow 12 Month Contract £170 p/d Inside IR35 Are you early in your IT or engineering career and ready to support technology that passengers rely on every day? This Associate Product Support Engineer contract puts you at the centre of passenger self-service at Heathrow, supporting airlines and airports around the world. You'll support auto bag drop units, check-in kiosks, biometric pods and automated boarding gates, along with the cloud and network infrastructure and software behind them, from touchless bag tagging to on- and off-airport check-in. It's a shift-based role on a rostered pattern covering all 365 days of the year, working either days (09:00 - 17:30) or nights (23:00 - 07:30), and mixing remote diagnosis with hands-on work on the equipment itself. What You'll Be Doing Taking calls from passenger-facing agents and airline or airport helpdesks, owning each incident from first contact to resolution within SLA Triaging incidents and proactive alerts from monitoring tools, investigating root cause with remote access tools, Kibana and log analysis Escalating issues beyond the team's scope to higher-level support groups or third parties, and keeping customers updated throughout Spotting recurring problems, linking incidents to problem records and passing clear evidence to R&D teams Creating support documentation, helping onboard new customers and delivering training to customers and colleagues Attending site for scheduled maintenance and mechanical repairs, and completing preventative maintenance records What You'll Bring A degree in IT, Computer Science, Mechatronics, Electrical Engineering, Networking or a related subject 1 to 2 years of relevant experience, including part time roles A grounding in operating systems, PC and electronic hardware, networks and cloud Some Scripting or programming in Python, Java, SQL or similar A clear, customer-focused approach and an understanding of how much customers rely on the service you support Desirable: electro-mechanical devices, PLCs, Kibana, UltraVNC Apply today with your CV for this Associate Product Support Engineer contract and we'll be in touch. This role may suit candidates who have held roles including: Technical Support Engineer, Application Support Analyst, 1st Line Support Engineer, 2nd Line Support Engineer, Service Desk Analyst, Graduate Support Engineer, Field Service Technician Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd acts as an Employment Business in relation to this vacancy.

Application Support SaaS Customer Service Troubleshooting Software Support Love solving technical problems and helping people get the most out of great software? We're SB Software , the Sheffield-based team behind award-winning vending and coffee management software, helping businesses across the UK and beyond run smarter, more efficient operations. Our flagship solutions, Vendmanager and Coffeemanager , help operators manage everything from their vending machines and coffee services to stock, reporting and everyday business processes. We're proud to be a UK market leader , recognised for both our software and our customer support, and continuing to grow across EMEA. Now part of 365 Retail Markets , a global leader in unattended retail technology, we combine the expertise and personal service of an established UK software business with the resources and opportunities of an international technology company. We're now looking for a friendly, confident and technically curious 1st Line Application Support Engineer to join our award-winning support team. If you're great with people, enjoy investigating problems and love the satisfaction of finding a solution, we'd love to hear from you . The Role at a Glance 1st Line Application Support Engineer Sheffield Hybrid (2 Office Days Per Week) with flexibility required to attend additional office days when business needs arise, including client or other visitor meetings. £25,000 £28,000 DOE Full Time Permanent 37.5 Hours Per Week Initial Shifts: 8am 4pm or 9am 5pm Support: First-Line Queries Phone & Email Troubleshooting Customer Communication Technology: SaaS Applications Windows Android Software Testing Ticketing Systems Please note: Applicants must have the unrestricted right to work in the UK. Unfortunately, we cannot offer visa sponsorship or consider candidates with time-limited work permission for this position. Help Customers Get the Best from Our Technology. You'll be one of the first people our customers turn to when they need help using our software. Whether it's a question about how something works, a technical issue that needs investigating or a problem that requires support from another team, you'll make sure customers receive a helpful, professional response. You'll work closely with our wider support and development teams, learning our products, developing your technical knowledge and building strong relationships with the businesses that rely on our technology. This is a great opportunity for someone who already has first-line support experience and wants to build their career in a specialist, growing software business. Where You'll Make an Impact • Responding to first-line software support enquiries by telephone and email • Investigating and troubleshooting customer issues with our software applications • Providing clear, friendly guidance to technical and non-technical users • Logging, managing and tracking support requests through our ticketing systems • Escalating more complex issues to second-line support and development teams • Keeping customers updated and following enquiries through to resolution • Supporting customers using Windows, Android and related software applications • Assisting with software testing ahead of new releases and updates • Supporting new customer software implementations and migrations • Helping identify recurring issues and opportunities to improve our support service About You You're someone who enjoys helping people and has a natural curiosity about technology. You're confident on the phone, communicate clearly and don't shy away from investigating an unfamiliar problem. You don't need to know everything about our software or industry already. What matters is that you have a good technical mindset, relevant first-line support experience and the enthusiasm to keep learning. You'll ideally bring: • Experience in first-line IT support, application support or software helpdesk support • A strong customer service background and genuine enjoyment of helping people • Excellent telephone manner and clear written communication • Confidence troubleshooting technical issues and working towards solutions • Good working knowledge of Microsoft applications and Windows environments • The ability to explain technical information simply and patiently • Strong organisation and the ability to manage competing support requests • A positive, outgoing personality and confidence dealing with customers • A proactive attitude, attention to detail and willingness to learn new systems • The ability to work independently and as part of a supportive team It would be a bonus if you have: • Experience supporting SaaS or business software applications • Familiarity with ticketing systems such as Zoho Desk • Exposure to SQL Server, remote desktop tools or Android applications • Experience with software testing or customer implementations • Knowledge of the vending, coffee or retail technology industries • Additional language skills would be a real advantage as we continue expanding into EMEA markets, although multilingual ability is not essential. Above all, we're looking for someone who is personable, technically minded and eager to develop, with the confidence to take ownership of customer enquiries and deliver great support. Why SB Software? At SB Software, our philosophy is simple: make things Simply Better. That means building industry-leading software that makes our customers' businesses easier to manage, more efficient and more successful. We're proud of our award-winning products and support, but we're equally proud of the people behind them. Our culture is built around customer success, innovation, technical expertise and continuous improvement. As our business grows, we continue to invest in our people, products and services, creating opportunities to learn, develop and contribute to something bigger. And with the backing of 365 Retail Markets, you'll be joining a business with both strong UK roots and an exciting international future. What We Offer • £25,000 £28,000 depending on experience • Hybrid working • 37.5-hour working week • Team operates shifts of 6am 2pm, 7am 3pm, 8am 4pm and 9am 5pm • 25 days holiday plus your birthday and bank holidays • The opportunity to work with award-winning software and support teams • Training and exposure to specialist SaaS technologies • A supportive, customer-focused working environment • Opportunities for professional development as the business grows Your Experience / Background / Previous Roles May Include 1st Line Application Support Engineer, 1st Line Support Analyst, Software Support Engineer, SaaS Support Specialist, Application Support Analyst, IT Helpdesk Analyst, Technical Support Advisor, Customer Technical Support, Junior IT Support Engineer, Service Desk Analyst. Apply now. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

Your new company This is an excellent opportunity for an experienced IT support professional who enjoys solving technical issues, working directly with users, and delivering a high-quality customer experience. Joining a busy Service Desk team, you'll be responsible for providing 1st and 2nd line support across a broad range of technologies, helping to ensure colleagues can effectively deliver services to residents across the district. Your new role You'll take ownership of incidents and service requests from initial contact through to resolution, working across a varied Microsoft environment and supporting users both remotely and in person.The role offers plenty of variety, from Microsoft 365 administration and user account management to troubleshooting hardware, software and mobile devices. You'll also contribute to ICT projects, service improvements and the ongoing development of documentation and knowledge resources. Key Responsibilities Deliver high-quality 1st and 2nd line IT support across the organisation. Investigate, troubleshoot and resolve hardware, software and connectivity issues. Administer Active Directory, Azure AD, security groups and distribution lists. Support Microsoft 365, Exchange Online and end-user technologies. Manage incidents and service requests through the Service Desk system. Support laptops, desktops, printers and mobile devices. Configure and deploy new hardware and software. Produce and maintain technical documentation and knowledge articles. Escalate complex issues where required while maintaining ownership of customer communication. Contribute to ICT projects and continuous service improvement activities. What you'll need to succeed To succeed in this role, you'll bring previous experience from a Service Desk, IT Support or Desktop Support environment and be confident supporting users across a modern Microsoft technology estate. You'll ideally have: Experience working within a busy IT support function. Strong knowledge of Microsoft 365, Active Directory and Azure AD. Experience supporting Exchange Online. Knowledge of Service Desk or ITSM ticketing systems. Experience supporting Windows devices and enterprise hardware. Familiarity with Android and iPhone mobile device support. Excellent communication and customer service skills. Strong troubleshooting, prioritisation and problem-solving abilities What you'll get in return 18-20 p/h umbrella with opportunity to develop skills 3-4 month initial contract. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Technical Support Analyst Norwich (Hybrid) 31,000 + Bonus I'm delighted to be exclusively partnering with a growing SaaS business as they continue to expand their customer support function. This is an excellent opportunity for a personable and technically minded support professional who enjoys solving problems, delivering exceptional customer service and helping customers get the very best from software solutions. Working within a collaborative team, you'll support customers throughout their journey, from onboarding and training through to ongoing technical support, troubleshooting and product adoption. This role offers a 35-hour working week, hybrid working, and the opportunity to join a well-established software business with an impressive customer base across the UK. Key Responsibilities Provide 1st and 2nd line support for a SaaS software platform Manage and resolve customer support tickets through to completion Investigate, troubleshoot and diagnose technical issues Deliver software onboarding, demonstrations and customer training Support software installations and system configuration Create and maintain customer-facing documentation and knowledge articles Build trusted relationships with customers and provide an outstanding support experience Identify opportunities to improve products, processes and customer outcomes Work closely with colleagues across support and development teams Experience Required Experience in a Technical Support, Application Support, Service Desk or similar role Strong troubleshooting and problem-solving skills Excellent written and verbal communication skills The ability to explain technical concepts clearly to non-technical users Strong customer service and relationship-building skills Experience working within a Microsoft 365 environment Basic SQL knowledge would be advantageous A proactive, organised and customer-focused approach Comfortable working independently whilst contributing to a collaborative team Package & Benefits 31,000 salary 5-10% annual bonus Hybrid working (minimum 2 days per week in the Norwich office) 35-hour working week, Monday to Friday 1 in 4 Saturday morning on-call rota (with time back in lieu) 20 days holiday + Bank Holidays Free parking Occasional travel to the London office, customer sites and industry events Ongoing training and career development opportunities Supportive and collaborative team environment Location This is a hybrid position requiring attendance at the Norwich office two days per week. Candidates should also be happy to undertake occasional travel to the London office, customer sites and industry events as required. Apply Now!

1st Line Technical Support Analyst Location: Office based, Borehamwood, WD6 1JD Salary: £25,000 - £35,000 per annum, DOE + Excellent Benefits! Contract: Full time, Permanent Benefits: 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 years service, Private Health Insurance after 2 years service Ready to take the next step in your IT career At Chalkline, we re more than just a Microsoft Solutions Partner we re a people-first business! We specialise in Modern Work and Azure Infrastructure, and hold an Advanced Specialisation in Azure Virtual Desktop, we re proud to deliver technical excellence and outstanding service to every client. Our commitment doesn t stop at our customers. We re just as focused on our team! Due to continued business growth and expansion, we are looking for a driven and enthusiastic 1st Line Technical Support Analyst to join our growing Managed Services team in Borehamwood. This is an excellent opportunity for an ambitious IT support professional with 2 - 3 years' experience who is looking to broaden their technical expertise, work with the latest Microsoft technologies, and play a key role in supporting a diverse client base. Working as part of our Managed Services team, you will provide technical support, troubleshooting, and project assistance across a wide range of technologies, helping our clients maximise the performance, security, and reliability of their IT infrastructure. What You'll Be Doing Providing 1st line technical support to a wide range of clients. Diagnosing and resolving hardware, software, network, and cloud-related issues. Supporting Microsoft 365 environments and cloud infrastructure. Assisting with IT projects, deployments, and system upgrades. Managing user accounts, permissions, and security policies. Escalating complex technical issues where required. Delivering exceptional customer service and maintaining strong client relationships. Documenting support tickets and technical solutions accurately. While most of your work will be based from our Borehamwood Head Office, there may be occasional travel to client sites when required. Technologies You'll Work With You will gain hands-on experience supporting: Microsoft 365, Microsoft Azure, Microsoft Intune, Windows Server 2022 & 2025, Active Directory, Security Platforms (Barracuda & Mimecast), SonicWall Firewalls, UniFi Networks, HPE Aruba Networking Solutions, Cloud Infrastructure & Managed IT Services What We're Looking For Essential: 2-3 years' experience within an IT Support, Service Desk, or MSP environment. Strong customer service and communication skills. A passion for technology and continuous learning. Excellent troubleshooting and problem-solving abilities. Full UK driving licence preferred. Technical Knowledge In: Microsoft 365 Microsoft Intune Microsoft Azure Windows Server 2022 / 2025 Active Directory Windows networking fundamentals including TCP/IP, DNS and DHCP Basic routing, switching and firewall administration Why Join Us Join a growing and ambitious Managed Services team. Work with modern Microsoft cloud technologies. Exposure to a wide variety of IT environments and projects. Ongoing training and career development opportunities. Supportive team environment with opportunities to progress. Be part of an organisation investing heavily in technology and innovation. Apply Today If you're a motivated IT professional looking for a role that will challenge you, develop your technical skills, and provide genuine career progression opportunities, we'd love to hear from you. If your CV is of interest, you will be contacted to complete a video application. We cannot proceed with your application without this, please do keep an eye out! Apply now and take the next step in your IT career as a 1st Line Technical Analyst!

An IT Support Analyst role providing 1st-3rd line support across Microsoft technologies, managing incidents, supporting users, maintaining devices, and assisting with IT projects and improvements. Client Details A well-established organisation with a strong reputation in its sector, investing heavily in technology and digital transformation. They offer a collaborative environment and long-term career opportunities. Description Provide1st,2nd and3rd line technical support to end users. Troubleshoot hardware, software and network-related issues. Administer Microsoft 365, Entra ID and Exchange Online. Support Intune, Autopilot and endpoint management solutions. Manage user onboarding, offboarding and access requests. Maintain laptops, desktops, mobile devices and peripherals. Escalate and resolve complex technical incidents. Assist with IT infrastructure and system improvement projects. Create and maintain technical documentation and procedures. Ensure service tickets are updated and resolved within SLAs. Profile A successful IT Support Analyst should have: Experience in an IT Support Analyst, Support Engineer or similar role. Strong knowledge of Microsoft 365, Entra ID and Windows environments. Exposure to Intune, Autopilot and endpoint management technologies. Excellent troubleshooting and communication skills. Able to work independently and take ownership of technical issues. Job Offer Permanent IT Support Analyst position based in Ashford. Salary dependent on the level of experience. Benefits to be confirmed. If you're interested in this role, apply now. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.

This role has a starting salary of 63,823 per annum, for working 36 hours per week. This is a fixed-term contract opportunity until 31st March 2027. We are excited to be recruiting a Programme Manager to join our fantastic team. This role is based at Woodhatch Place in Reigate and offers hybrid working with office attendance to facilitate workshops, attend meetings and collaborate with colleagues. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Role As Programme Manager for the Service Systems workstream, you will lead the planning, coordination and delivery of systems transition activity within an assigned area of the Local Government Reorganisation programme. Working across services, IT & Data teams, suppliers and programme stakeholders, you will help ensure that essential systems are assessed, prioritised and transitioned in a controlled way so that services can operate safely and effectively from Vesting Day. You will be the main point of coordination for your allocated portfolio of services and systems. You will bring together subject matter experts, business analysts, technical specialists, delivery teams and suppliers, providing the structure and leadership needed to resolve issues, maintain momentum and give programme leaders clear assurance on progress and readiness. As Programme Manager, you will be: Developing and maintaining transition plans, implementation roadmaps, delivery schedules and milestone tracking for assigned service areas. Establishing prioritised and agreed system lists, including tranche classifications and associated delivery activity. Overseeing system readiness assessments and implementation plans to support Vesting Day requirements. Coordinating requirements, actions and decisions arising from engagement with service leads, subject matter experts and business analysts. Managing risks, issues, dependencies and blockers, with timely escalation where required. Producing governance papers, assurance updates and clear progress reporting for boards and programme forums. Planning the resources, capacity and skills needed for delivery, and identifying gaps. Supporting the financial management of transition activity, including cost forecasting, budget monitoring and business case development. Maintaining a clear audit trail of decisions, approvals, actions and evidence of completion and readiness. You will be comfortable operating in a complex, high-profile programme involving multiple councils, service areas and technology environments. You will be able to work at pace, manage competing priorities, navigate ambiguity and influence a broad range of stakeholders to deliver agreed outcomes within challenging timescales. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: A degree-level qualification or equivalent relevant experience in programme, project or change management. Significant experience of delivering complex projects, programmes or transformation initiatives within a large organisation. Experience of leading multidisciplinary teams and stakeholders in a matrix management environment. Strong capability in managing plans, risks, issues, dependencies, resources, budgets and governance processes. Proven ability to influence and engage senior stakeholders, suppliers and subject matter experts to achieve successful outcomes. Strong analytical, communication and problem-solving skills, with the ability to translate complex information into clear recommendations. Knowledge of change management, project management and continuous improvement, and their practical application. Comprehensive knowledge of computerised business systems. A professional project or programme management qualification such as MSP, PRINCE2, APM PMQ or equivalent, and experience of local government, organisational change, service transition or technology-enabled transformation programmes would be advantageous. To apply, we request that you submit a CV and you will be asked the following 4 questions: Please provide an example of a complex programme or transformation initiative you led, including the challenges you faced, the approach you took and the outcomes achieved. Describe a time when you planned or delivered a business or service systems transition. How did you manage dependencies, assess readiness and ensure a successful outcome? Give an example of how you led multidisciplinary teams and influenced diverse stakeholders without direct line management authority. What challenges did you face and what was the outcome? This role involves managing competing priorities, risks, dependencies, resources and costs across a complex programme. How have you maintained effective governance and ensured delivery to deadlines? Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey. Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 01/11/2026 with interviews planned to follow. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation and will move to new authorities in April 2027. This role is currently employed by Surrey County Council and will remain so until then. If you are employed by Surrey County Council on 1 April 2027, your employment will transfer under TUPE arrangements to one of the new councils, with your current terms and conditions protected. Please see more information on our website. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria as displayed on the advert, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.

Desktop Support Engineer - Contract - London Location: London, Hybrid, 4 days P/W Type: Contract Rate: 275 P/D (Inside IR 35) Overview We're looking for a Desktop Support Engineer to handle escalated incidents and technical requests from the service desk, keeping end users productive across devices, applications and access. You'll work closely with 1st line and the wider infrastructure team, with scope to grow into 3rd line or a specialist area. Responsibilities Own and resolve escalated 1st line tickets within SLA, escalating to 3rd line or infrastructure where needed Diagnose and fix complex hardware, software, network and access issues Build, image and deploy laptops and desktops using Autopilot, Intune or SCCM Manage user accounts, groups, permissions and policies in Active Directory / Entra ID Administer and support Microsoft 365, including Exchange Online, Teams and SharePoint Support VPN, remote access, printers, mobile devices and MFA issues Run onboarding and offboarding, plus patching and software packaging/deployment Identify recurring issues, carry out root cause analysis and propose fixes Mentor and support 1st line colleagues, and review or improve knowledge base articles Contribute to small projects such as OS upgrades, rollouts and office moves Essential skills 2-4 years in a senior service desk role Strong Windows 10/11 troubleshooting and deployment experience Active Directory, Group Policy and Microsoft 365 administration Experience with Intune or SCCM for device management Networking fundamentals (DHCP, DNS, TCP/IP, VPN, Wi-Fi) Experience with a ticketing platform (ServiceNow, Jira Service Management or similar) Clear communication and a customer-first approach If the role sounds of interest, please feel free to reach out or apply below.

IT Service Desk Analyst Liverpool/Remote (1 day per week on site) 6 Months + (Possibility to go permanent) 150 per day (Inside IR35) An experienced IT Service Desk Analyst is required for our legal client, to join a busy IT team on an initial 3-month contract. This role will be responsible for providing high-quality 1st and 2nd line support, resolving incidents and service requests, and delivering an excellent service to end users. Key Responsibilities Providing IT support via phone, email and ticketing systems Logging, troubleshooting and resolving incidents and service requests Supporting users across Microsoft 365, Windows and mobile technologies Managing user accounts and Active Directory administration Working closely with colleagues to escalate and resolve technical issues Updating tickets accurately and working to agreed SLAs Skills & Experience Previous experience within an IT Service Desk or IT Support role Strong knowledge of Microsoft 365, Active Directory and Windows environments Experience using an ITSM tool, ideally ServiceNow Excellent customer service and communication skills Ability to prioritise workloads and work effectively in a fast-paced environment This is an excellent opportunity to join a well-established organisation and make an immediate impact within a collaborative IT support team.