6 jobs found

Location: BELFAST ARNOTT HOUSE, United Kingdom Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services. Title: Sr. Escalation Engineer - Client Services Base location: Belfast, Northern Ireland (Hybrid) Special Position Requirements Given the critical nature of the customer issues supported, some after-hours/weekend work will be required. Participation in the 24 x 7 telephone support Rota is mandatory for this position. Position Summary This is an exciting opportunity to join a growing Global Support Organization and provide World class Support for all Thales products. Thales is a leading global provider of data protection solutions with more than 40 years' experience securing the world's most sensitive information. Our customers-businesses, governments, and technology vendors with a broad range of challenges use Thales e-Security products and services to improve the security of applications that rely on encryption and digital signatures. By protecting the confidentiality, integrity, and availability of sensitive information that flows through today's traditional, virtualized, and cloud-based infrastructures, Thales helps organizations reduce risk, demonstrate compliance, enhance agility, and pursue strategic goals with greater confidence. Position Scope As a member of a collaborative Client Services team, the Escalation Engineer will provide product escalation support to the Client Services Tech support team, for specific product, in constructing complex customer deployments, analyzing for root causes, recommending remediation procedures or best practices and documenting test methods, processes and knowledge bases. In addition, this position is responsible for validating proper interoperability of Thales products with other third-party vendor software/Solutions This is a multi-disciplined role; the successful candidate should be able to perform hardware/software setup in a variety of lab configurations. This will include various OS platforms, storage products, databases, file systems, security protection software, HA clustering software, etc. The candidate must be a strategic thinker, well organized and able to work within fast-paced engineering environments and is also expected via collaboration with the broader Technical Support, QA and Developer teams to drive continual improvements to our processes and methodologies, all with the goal of continually improving the product quality and customer experience. This is a dream job for an individual who likes to develop and maintain proficiency across a wide variety of enterprise-class hardware and software products. Key Responsibilities and Tasks Work closely with global support engineers on customer escalation issues to ensure timely resolution Configure and duplicate the customer's environment where necessary to replicate the issues for diagnosing Identify the root causes and use this information to improve continuously within support & field service teams Work closely with global development teams to diagnose issues and validating fixes Given the critical nature of the customer issues supported, some after-hours/weekend work will be required. Participation in the 24 x 7 telephone support Rota is mandatory for this position Serve as a Thales product support expert who will work closely with other department as required to facilitate training on new product and features and maintaining a database of training videos for support review. Work closely with our engineering and product management teams to communicate customer needs, issues, and trends to successfully use Thales products. Identify and champion product enhancement requests as customer advocates. Create knowledge and support articles, webinars, white papers, and other materials that help customers use Thales products. Other duties as assigned Technical Knowledge/Skills & Experience Required Essential: Operating Systems & Infrastructure Strong Linux & Windows Server administration skills System performance analysis (CPU, memory, disk, processes, services) Log analysis and troubleshooting Virtualization platforms (VMware, Hyper-V) Basic cloud exposure (AWS, Azure, GCP) Networking fundamentals TCP/IP, DNS, routing, NAT, VPN concepts Packet capture and analysis (Wireshark, tcpdump) Load balancer concepts Database Knowledge Strong understanding of databases (Oracle, MSSQL Server, PostgreSQL, DB2, MySQL) SQL query analysis and troubleshooting Database performance fundamentals Understanding of DB connectivity/authentication Replication and HA concepts Security & Compliance Fundamentals Vulnerability and risk concepts Encryption fundamentals Compliance standards awareness (PCI-DSS, SOX, HIPAA, GDPR) Diagnostic Tools Wireshark, tcpdump, curl/Postman, Fiddler, Splunk/Kibana basics, Database tracing tools Good to have Basic scripting (Bash, Python, PowerShell, REST API fundamentals, JSON/XML parsing) Automation mindset for repetitive diagnostics Basic Git familiarity Troubleshooting & Escalation Skills Analytical & Troubleshooting skills Root Cause Analysis (RCA) Complex log correlation Crisis Management Reproducing customer issues in lab environments Performance bottleneck identification Clear technical documentation skills Strong ownership and accountability mindset Ability to independently lead P1/P0 customer escalations Mentorship and enablement of Support teams Trend analysis and recurrence prevention Contribution to KBs, tooling, automation, and process improvements Strong understanding of enterprise customer environments and deployment patterns Educational Requirements Bachelor's degree in computer science /engineering or technical field or equivalent experience. Professional Attributes Demonstrates the Thales Values: Focus on Customers Perform through teaming Innovate, decide and act quickly Develop our people Proactive - Develops practical solutions, takes ownership, has a 'can do' rather than 'won't do' approach Technically curious - Regards technology problems as challenges Teamwork - Connected to the business, communicates openly, shares information and knowledge, networks internally and externally, persuades rather than pushes, involves colleagues, respects colleagues Creative - Connects the technical dots with a goal of building customer value Responsive - Always reacts quickly and with a sense of urgency to requests, issues, e-mails or other events in a timely and flexible fashion Applicants must be legally authorized to work in the UK at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future. At Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here. We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here. If this role isn't quite right for you, we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities. Join the Talent Community here. Join Thales in the UK - Innovate with us and shape the future!

3rd Line Infrastructure Engineer (SC Cleared/DV Eligible) Derby (Onsite) Competitive Salary + Excellent Benefits Current SC Clearance Required (and willing to Obtain DV) Join a Team Supporting Critical National Infrastructure An exciting opportunity has arisen for an experienced 3rd Line Infrastructure Engineer to join a highly secure, enterprise-scale environment supporting business-critical services. This position offers the chance to work with cutting-edge Microsoft infrastructure technologies within a collaborative technical team, helping to maintain, improve and modernise a complex IT estate. This role is ideal for a technically capable engineer who enjoys solving challenging infrastructure issues, contributing to technical projects and working within a security-conscious environment where reliability and service excellence are paramount. The Role As a 3rd Line Infrastructure Engineer, you'll provide advanced support across a large-scale Microsoft-based infrastructure, acting as an escalation point for complex technical issues while supporting ongoing platform development and improvement initiatives. Key responsibilities include: Providing expert-level troubleshooting and incident resolution. Delivering solutions and workarounds to minimise service disruption. Supporting and maintaining critical Windows Server environments. Managing and prioritising multiple technical tasks and projects. Collaborating closely with customers, stakeholders and wider technical teams. Reviewing service performance and identifying opportunities for improvement. Supporting infrastructure deployments, upgrades and enhancements. Participating in an on-call support rota. Skills & Experience Required We're looking for someone who can demonstrate strong technical expertise combined with excellent communication and problem-solving skills. Essential Experience Current SC Clearance with eligibility to undertake DV clearance. Proven experience operating in a 3rd Line Infrastructure or Managed Services environment. Extensive Microsoft Windows Server administration experience. Strong Active Directory expertise, including GPOs, DNS, LDAP, Kerberos, delegation and trust relationships. VMware and virtualisation technologies. Exchange administration. PKI and certificate management. PowerShell Scripting and automation. Strong analytical and troubleshooting capabilities. Ability to work independently and make sound technical decisions Desirable Skills Experience with any of the following would be advantageous: Citrix technologies Messaging platforms Ivanti Device Control SecureEnvoy 2FA Nexthink Endpoint security and anti-virus platforms Enterprise monitoring and infrastructure management tools [Job Description | Word] What's on Offer? ? Opportunity to work within a highly secure and technically complex environment ? Exposure to enterprise-scale infrastructure technologies ? Ongoing professional development and technical growth ? Collaborative and supportive team culture ? Long-term career progression opportunities ? Competitive salary and comprehensive benefits package Apply Today If you're a skilled Infrastructure Engineer with a passion for delivering high-quality technical solutions and want to work on challenging, business-critical systems, we'd love to hear from you. Apply now to discuss this opportunity in complete confidence. Please note: Due to the nature of the environment, successful applicants must hold or be eligible to obtain the appropriate UK security clearance. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Cloud Platform Network Engineer We are recruiting for a Platform Network Engineer with strong troubleshooting experience to join one of our Insurance clients on a 6-month contract. Inside IR35 Hybrid Responsibilities: Troubleshoot connectivity, routing, DNS, and performance issues across Azure and hybrid environments, perform root cause analysis, and document findings and fixes. Resolve issues with existing network deployments, including virtual networks, subnets, peering, route tables, NSGs, gateways, firewalls, Private Endpoints, and DNS. Respond to and resolve support tickets and service requests related to Azure networking, working within the team's intake, change, and escalation processes. Make routine changes to existing Terraform-managed network resources through the team's established pull request and pipeline process, and flag manual changes or configuration drift to the platform engineering team. Help maintain and troubleshoot the CI/CD pipelines in GitHub Actions or Azure DevOps that validate, plan, and deploy network changes, following the team's pull request review and approval processes. Support and troubleshoot hub-and-spoke and Azure Virtual WAN topologies, including user-defined routes, BGP, Azure Route Server, and NAT Gateway. Support hybrid connectivity, including site-to-site and point-to-site VPN and ExpressRoute, monitoring gateway health and assisting with incident response alongside the Network Operations team and carriers. Maintain name resolution across Azure and on-premises using Azure DNS, Private DNS zones, and Azure DNS Private Resolver, including the private DNS integration required for Private Endpoints. Implement private access to Azure PaaS services using Private Endpoints, Private Link service, and service endpoints, and define the standard patterns application teams consume through self-service IaC modules. Automate repetitive operational tasks using PowerShell, Python, or Azure CLI, and use AI-assisted tools such as GitHub Copilot or Claude to speed up troubleshooting, scripting, and documentation, validating all outputs for accuracy and security. Document runbooks, troubleshooting guides, and known-issue write-ups, and communicate ticket and incident status clearly to technical and non-technical stakeholders. Required Qualifications: Hands-on experience in network, cloud, or platform engineering, including at least 4 years designing and operating networks in enterprise Microsoft Azure environments. Working familiarity with Terraform, including reading existing code and modules, making routine changes, and reviewing plan output. Experience working with CI/CD pipelines for infrastructure (GitHub Actions or Azure DevOps), including submitting changes through pull requests and approval gates. Scripting skills in PowerShell, Python, or Azure CLI sufficient to automate routine tasks and assist with troubleshooting. Strong hands-on experience with Azure networking, including virtual networks, peering, hub-and-spoke and Virtual WAN, user-defined routes, BGP, and NAT Gateway. Solid foundation in core networking principles, including TCP/IP, subnetting, routing protocols, DNS, load balancing, and VPN and IPsec technologies. Experience troubleshooting with Azure Network Watcher, VNet flow logs, and Azure Monitor, including creating alerts and dashboards. Microsoft Certified: Azure Network Engineer Associate (AZ-700). Other Azure certifications such as AZ-104 or AZ-500, or the HashiCorp Certified: Terraform Associate, are a plus. Experience with Terraform Cloud or Terraform Enterprise. Experience with GitHub Enterprise, including reusable workflows and environments. Familiarity with Bicep or ARM templates, and with managing coexistence or migration between IaC tools. Experience with third-party network virtual appliances (e.g., Palo Alto Networks, Fortinet, Cisco) deployed in Azure. Experience in a regulated industry, such as financial services, insurance, or professional services. Experience working within DevOps, SRE, and Agile delivery models. Guidant, Carbon60, Lorien & SRG - The Vertage Group Portfolio are acting as an Employment Business in relation to this vacancy.

Senior Technical Project Manager (SaaS Implementations) - Edinburgh/Glasgow - 70K plus 10% Bonus About the Company Lorien's client is a fast-growing provider of a cloud-based platform that helps organisations automate and control large volumes of complex data. Their customer base spans startups through to well-established organisations across the UK and internationally. With data volumes rising and regulatory expectations increasing, demand for their technology is strong, and they are firmly positioned as a market leader. The Role You will lead the delivery of client implementation projects of a core SaaS platform, setting up and refining project management standards that help the Professional Services function deliver consistently to a high level. You will own engagements from kick-off through to go-live, keeping scope, timelines and budgets on track while ensuring clients are delighted with the outcome. This is a varied, high-visibility position. You will run several projects at once, coordinating a matrixed team and acting as the main link between internal colleagues and client stakeholders. Key Responsibilities Lead the day-to-day delivery of client implementations of the core SaaS platform Build and maintain detailed project plans that balance speed of delivery with sensible use of resource, scope and budget - With around 3 to 4 projects on at any given time, and a average of 3-month turnaround Act as a key SME within a hybrid iterative Agile / Waterfall function, adapting to new projects as they come in and utilising appropriate methodologies and following processes Track and report on progress, milestones and momentum across a portfolio of concurrent projects Run clear and productive status meetings with project teams and clients, recording decisions, actions, risks and issues Guide, mentor and motivate less senior Project Managers within the team Resolve blockers and handle client queries and escalations to a positive outcome Raise risks and issues promptly, both internally and with client project leads, and agree mitigation Contribute to or lead the creation of core project documentation, such as charters, plans, issue logs, test plans and go-live runbooks Partner with Customer Success, Delivery and Marketing colleagues to build satisfied, referenceable clients and spot opportunities for growth Forecast resourcing needs to support company-wide planning About You Must demonstrate a proven track record of delivering vendor-led SaaS implementation projects Extensive technical project management experience ideally for external clients / 3 rd party customers, with a track record of balancing competing priorities and tight deadlines Strong discipline in maintaining plans, risk and issue logs, action trackers and wider project governance Sound knowledge of the software delivery and implementation lifecycle, with a genuine interest in best practice A natural collaborator, comfortable working with teams from pre-sales through to software engineering, delivery and customer success Able to thrive in a fast-paced setting and welcome change Confident engaging with senior and executive stakeholders, both internal and external A commitment to continuous improvement Desirable Any relevant certifications would be a bonus Background in FinTech / FS Any skills with ADO / Azure DevOps Boards If this sounds like a good fit, let us know and apply now with your latest CV for immediate consideration Guidant, Carbon60, Lorien & SRG - The Vertage Group Portfolio are acting as an Employment Business in relation to this vacancy.

SC Cleared Major Incident & Problem Manager 6 Months initially 2 Days per week in Reading Market Rate (Inside IR35) My client, a large defence based organisation are looking for a Major Incident & Problem Manager to take ownership of critical incident response and problem management within a complex, enterprise-scale IT environment. You will act as the central point of coordination during major service disruptions, leading technical teams, suppliers and business stakeholders to restore services as quickly as possible. Alongside incident management, you will drive structured root-cause investigations, identify recurring issues and ensure lessons learned translate into meaningful service improvements. This role requires a confident and decisive individual who can operate under pressure, manage senior stakeholders and coordinate multiple technical teams across a complex, multi-supplier environment. Please note - Due to the nature of the client and the role, the selected candidate must have ACTIVE SC Clearance and be a sole British or Italian or Japanese citizen Key Responsibilities Lead the response to major incidents, coordinating technical teams, suppliers and business stakeholders through to service restoration. Establish incident response structures and manage technical conference calls and collaboration forums. Assess business impact, urgency, service dependencies and security considerations. Maintain accurate incident timelines, actions, decisions and recovery updates. Provide clear and timely communications to stakeholders at all levels. Coordinate incident handovers across regions and time zones. Own the end-to-end major incident lifecycle, including escalation, resolution, closure and post-incident reviews. Essential Skills & Experience Proven experience managing high-severity incidents within large enterprise IT environments. Strong practical knowledge of ITIL 4 Incident and Problem Management. Hands-on experience with ServiceNow Major Incident and Problem Management. Strong experience leading root-cause investigations and post-incident reviews. Experience operating within multi-supplier or complex service delivery environments. Excellent stakeholder management and communication skills, including senior-level and executive engagement. Experience developing incident management processes, governance and continual service improvement frameworks. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

Senior Systems Engineer Hybrid-Working from Hampshire Home Locations considered: Hampshire, Surrey, Berkshire, Buckinghamshire £55,000 to £65,000 per year (+ Bonuses) Plus an excellent company benefits package The Opportunity: We are looking for a hands-on Senior Systems Engineer to work with complex, connected technology used across smart mobility and smart city environments. This is a varied technical role sitting at the intersection of IT infrastructure, networking, software and physical technology. You ll work with connected and IoT devices, servers, operating systems, networks and applications, helping to configure, integrate, test and troubleshoot complete technology solutions. We re looking for a technical all-rounder someone as comfortable at a keyboard configuring a network or operating system as they are working hands-on with hardware, cabling and connected devices. Role and Responsibilities: Configure, integrate and support complex systems combining software, hardware, networking and connected devices. Build and configure representative test environments and technology test sites. Configure Windows and Linux-based systems, applications and associated infrastructure. Configure and troubleshoot IP networks, communications and connected devices. Integrate IoT and edge devices, sensors, cameras, controllers and other physical technologies into wider systems. Perform software, hardware and integrated systems testing. Diagnose complex technical issues across hardware, software and networks, carrying out root-cause analysis through to resolution. Manage system configurations, software and firmware versions and associated technical records. Produce technical specifications, test documentation, reports, procedures and handover documentation. Act as a technical escalation point and provide guidance and mentoring to other engineers. Occasionally overseas travel to support system setup, testing and other activities. Skills and Experience: Strong Windows and/or Linux systems knowledge. TCP/IP networking, Ethernet, LAN/WAN and network configuration. Diagnosing network, communications and connectivity problems. Systems integration and configuration. Hardware and software integration. Working with IoT, edge or other network-connected devices. Hardware, electronics, sensors, cameras, controllers or similar physical technologies. System testing, troubleshooting and root-cause analysis. Configuring and maintaining servers and associated infrastructure. Building or configuring test environments and test systems. Technical documentation and configuration management. Applications: To learn more about this opportunity to join a small, highly experienced team of technical specialists, where you ll have the freedom to work across a broad range of technologies and make a visible contribution to their ongoing development and success; please contact James Sample here at ISR Recruitment or email me with a copy of your latest CV for a call back in the strictest of confidence. Please contact James here at ISR in our Transport Technology team to learn more about how you can become a part of our client s ongoing success in building the infrastructure the towns and cities we require for the future success of our communities and the people they serve. This is fantastic opportunity to work for a genuine industry leader who are shaping how we use day-to-day services in the modern world.