Front Office Agile Project Manager (Contract) Duration: 12 Months (Possibility for extension) Location: London/Bromley/Hybrid (3 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Profile Our client, a leading organisation in the Investment Banking sector, is seeking a highly skilled Project Manager / Release Train Engineer (RTE) to support their Global Rates Risk technology organisation. The successful candidate will play a pivotal role in providing delivery management, planning, governance, and Agile leadership across a portfolio of strategic initiatives. Key Responsibilities: Collaborate closely with the lead for Rates Risk Technology to coordinate delivery across multiple teams. Drive alignment of priorities and roadmaps while ensuring clear visibility of progress, risks, and dependencies. Act as the central point of coordination for the global Rates Risk Agile Release Train, combining traditional project management responsibilities with RTE accountabilities. Facilitate planning events, manage cross-team dependencies, and support Programme Increment (PI) planning. Track delivery against objectives and promote continuous improvement across the group. Produce status reports, maintain project and programme governance, and ensure stakeholders are informed of key milestones, risks, and achievements. Work closely with technology leads and delivery teams across regions to ensure successful execution of the Rates Risk roadmap. Skills & Experience: Strong project management capabilities with excellent planning, prioritisation, and organisational skills. Proven experience managing end-to-end software development projects, from initiation through to delivery and post-implementation support. Solid understanding of Agile delivery methodologies, with hands-on experience facilitating stand-ups, sprint planning, backlog refinement, retrospectives, and other Scrum ceremonies. Proficiency in Microsoft productivity and collaboration tools, including PowerPoint, Visio, Copilot, Excel, and Teams. Good working knowledge of JIRA, including workflow management, backlog tracking, dependency management, and reporting. Strong communication and stakeholder management skills, with the ability to engage effectively with both technical and business audiences. Ability to coordinate cross-functional teams, manage competing priorities, and drive delivery against agreed timelines and objectives. Experience producing clear project documentation, status reporting, risk management plans, and executive updates. Experience working in a banking environment is essential. Previous experience within Financial Services, Capital Markets, or Trading Technology environments. Knowledge of risk management platforms, front-office technology, or market risk processes. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
23/09/2026
Contractor
Front Office Agile Project Manager (Contract) Duration: 12 Months (Possibility for extension) Location: London/Bromley/Hybrid (3 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Profile Our client, a leading organisation in the Investment Banking sector, is seeking a highly skilled Project Manager / Release Train Engineer (RTE) to support their Global Rates Risk technology organisation. The successful candidate will play a pivotal role in providing delivery management, planning, governance, and Agile leadership across a portfolio of strategic initiatives. Key Responsibilities: Collaborate closely with the lead for Rates Risk Technology to coordinate delivery across multiple teams. Drive alignment of priorities and roadmaps while ensuring clear visibility of progress, risks, and dependencies. Act as the central point of coordination for the global Rates Risk Agile Release Train, combining traditional project management responsibilities with RTE accountabilities. Facilitate planning events, manage cross-team dependencies, and support Programme Increment (PI) planning. Track delivery against objectives and promote continuous improvement across the group. Produce status reports, maintain project and programme governance, and ensure stakeholders are informed of key milestones, risks, and achievements. Work closely with technology leads and delivery teams across regions to ensure successful execution of the Rates Risk roadmap. Skills & Experience: Strong project management capabilities with excellent planning, prioritisation, and organisational skills. Proven experience managing end-to-end software development projects, from initiation through to delivery and post-implementation support. Solid understanding of Agile delivery methodologies, with hands-on experience facilitating stand-ups, sprint planning, backlog refinement, retrospectives, and other Scrum ceremonies. Proficiency in Microsoft productivity and collaboration tools, including PowerPoint, Visio, Copilot, Excel, and Teams. Good working knowledge of JIRA, including workflow management, backlog tracking, dependency management, and reporting. Strong communication and stakeholder management skills, with the ability to engage effectively with both technical and business audiences. Ability to coordinate cross-functional teams, manage competing priorities, and drive delivery against agreed timelines and objectives. Experience producing clear project documentation, status reporting, risk management plans, and executive updates. Experience working in a banking environment is essential. Previous experience within Financial Services, Capital Markets, or Trading Technology environments. Knowledge of risk management platforms, front-office technology, or market risk processes. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Role: SAP Basis Consultant Location: (Hybrid) London, UK Employment Type: Contract Job Description: Lead end-to-end SAP BODS upgrade and migration projects, including planning, execution, validation, and post-upgrade support. Install, configure, administer, and maintain SAP BusinessObjects Data Services (BODS) environments. Perform SAP version upgrades with minimal business disruption. Design and implement SAP landscape architecture, ensuring high availability, disaster recovery, and business continuity. Execute system refreshes, client copies, transport management, and release management activities. Monitor SAP systems for performance, capacity, and availability, implementing proactive optimization measures. Perform SAP Kernel upgrades, database maintenance, patching, and security updates. Administer SAP HANA, Oracle, SQL Server, IBM Db2 databases, across Linux (RHEL/SUSE), Windows Server, and UNIX environments including backup, recovery, replication, and performance optimization. Manage SAP Solution Manager integration and technical monitoring. Troubleshoot complex SAP Basis, operating system, database, and infrastructure issues. Coordinate with infrastructure, database, network, security, and application teams during implementation and support activities. Lead technical discussions with business stakeholders, SAP functional teams, and external vendors. Ensure compliance with IT governance, security standards, audit requirements, and change management processes. Prepare technical documentation, standard operating procedures, architecture documents, and knowledge transfer materials. Minimum 3-5 years of hands-on experience administering SAP BODS. Proven experience leading SAP BODS upgrade and migration projects in enterprise environments. Experience performing repository migrations, version upgrades, and post-upgrade validation. Experience supporting production environments with incident resolution and performance optimization. Experience in end-to-end SAP implementation, upgrade, or migration projects. Strong expertise in performance tuning, system optimization, and troubleshooting. Experience in production support for large enterprise SAP landscapes. Experience managing transport landscapes and release cycles. Database & Operating Systems: Strong knowledge of SAP HANA, Oracle, SQL Server, IBM Db2, Linux (RHEL/SUSE), Windows Server, and UNIX environments.
23/09/2026
Contractor
Role: SAP Basis Consultant Location: (Hybrid) London, UK Employment Type: Contract Job Description: Lead end-to-end SAP BODS upgrade and migration projects, including planning, execution, validation, and post-upgrade support. Install, configure, administer, and maintain SAP BusinessObjects Data Services (BODS) environments. Perform SAP version upgrades with minimal business disruption. Design and implement SAP landscape architecture, ensuring high availability, disaster recovery, and business continuity. Execute system refreshes, client copies, transport management, and release management activities. Monitor SAP systems for performance, capacity, and availability, implementing proactive optimization measures. Perform SAP Kernel upgrades, database maintenance, patching, and security updates. Administer SAP HANA, Oracle, SQL Server, IBM Db2 databases, across Linux (RHEL/SUSE), Windows Server, and UNIX environments including backup, recovery, replication, and performance optimization. Manage SAP Solution Manager integration and technical monitoring. Troubleshoot complex SAP Basis, operating system, database, and infrastructure issues. Coordinate with infrastructure, database, network, security, and application teams during implementation and support activities. Lead technical discussions with business stakeholders, SAP functional teams, and external vendors. Ensure compliance with IT governance, security standards, audit requirements, and change management processes. Prepare technical documentation, standard operating procedures, architecture documents, and knowledge transfer materials. Minimum 3-5 years of hands-on experience administering SAP BODS. Proven experience leading SAP BODS upgrade and migration projects in enterprise environments. Experience performing repository migrations, version upgrades, and post-upgrade validation. Experience supporting production environments with incident resolution and performance optimization. Experience in end-to-end SAP implementation, upgrade, or migration projects. Strong expertise in performance tuning, system optimization, and troubleshooting. Experience in production support for large enterprise SAP landscapes. Experience managing transport landscapes and release cycles. Database & Operating Systems: Strong knowledge of SAP HANA, Oracle, SQL Server, IBM Db2, Linux (RHEL/SUSE), Windows Server, and UNIX environments.
About Acacia Acacia Green Technologies develops and delivers connected technology for hotels and other complex buildings. Our work brings together hospitality television and guest experience platforms, IoT sensors, energy and environmental monitoring, building controls, systems integration and data-led services. We operate in a practical, fast-moving environment where software must work reliably with real properties, devices, partners and customer operations. The role We are looking for a full stack engineer whose main strength is backend development. You will take primary responsibility for Node.js and JavaScript services, PostgreSQL data models, REST APIs and a growing microservices estate, while contributing to React.js interfaces when a feature requires end-to-end ownership. The role sits close to live hotel deployments, IoT devices and the people who use our products. Role mission Build maintainable, secure and observable software that turns device data and operational requirements into dependable hospitality products. Key responsibilities Design, build and maintain backend services using Node.js and JavaScript (TypeScript is a plus), with clear boundaries, robust error handling and production-ready documentation. Own PostgreSQL schema design, SQL queries, migrations, data integrity and performance for operational and time-sensitive product workloads. Develop well-structured REST APIs and event-driven integrations between Acacia applications, hotel systems, sensors, gateways and third-party platforms. Evolve our microservices architecture pragmatically, balancing service independence with operational simplicity and reliable data flows. Integrate IoT devices and building systems using MQTT, Modbus or Modbus TCP, HTTPS, JSON and vendor APIs; diagnose failures across software, network and device boundaries. Contribute to React.js frontends using JavaScript or TypeScript, HTML, CSS and appropriate state management when delivering complete product features. Containerise and deploy services using Docker, Kubernetes and Helm; support CI/CD pipelines, container registries and environment configuration. Create unit, integration, API and end-to-end tests using tools such as Jest, Playwright and Postman; make testing part of delivery rather than a final step. Use AI-assisted development tools, including the Claude extension, to accelerate development, debugging, testing, documentation and technical problem-solving while maintaining code quality and engineering standards. Use Git and GitHub effectively through branches, pull requests, code reviews and GitHub Actions. Investigate live issues methodically, communicate impact clearly and carry fixes through validation and release. Work with the Product Manager and commercial team to translate customer and market needs into technical scope, estimates and delivery plans. Improve engineering standards through clear documentation, reusable patterns, technical review and constructive support for colleagues. Essential experience and capability Strong commercial experience with Node.js and JavaScript (TypeScript is a plus) in production systems. Confident PostgreSQL and SQL capability, including relational modelling, migrations, query optimisation and data troubleshooting. Practical experience designing REST APIs and services within a microservices or distributed architecture. Experience with Docker, Kubernetes, Helm and CI/CD delivery workflows. Sound testing discipline across unit, integration, API and end-to-end levels. Working knowledge of React.js and modern browser technologies sufficient to deliver or diagnose end-to-end features. Strong debugging, communication and documentation skills; comfortable working from incomplete real-world evidence. Useful additional experience IoT, sensor, building controls or industrial integration experience, particularly MQTT or Modbus TCP. Event-driven and real-time systems, including WebSocket-based communication. Python, SQLite, Grafana, Swagger or OpenAPI, Figma, Lucidchart or Whimsical. Hospitality technology, hotel operations, energy management or smart-building products. Experience of AI-assisted engineering tools used with appropriate review and security controls. How you will work Take ownership without losing sight of the customer outcome. Prefer clear, supportable engineering over unnecessary complexity. Listen carefully, challenge constructively and explain technical choices in plain language. Remain calm and systematic when diagnosing live-site issues. Learn quickly and build on previous work rather than repeatedly starting again. Working at Acacia This is a hands-on role in a growing business. Priorities can move quickly as customer deployments, product development and partner opportunities evolve. You will be trusted to exercise judgement, communicate clearly and take ownership through to a practical result. Some travel to customer, supplier or project sites may be required. Equal opportunity Acacia Green Technologies welcomes applications from people of all backgrounds. Appointment will be based on capability, experience and alignment with the requirements of the role.
22/09/2026
Full time
About Acacia Acacia Green Technologies develops and delivers connected technology for hotels and other complex buildings. Our work brings together hospitality television and guest experience platforms, IoT sensors, energy and environmental monitoring, building controls, systems integration and data-led services. We operate in a practical, fast-moving environment where software must work reliably with real properties, devices, partners and customer operations. The role We are looking for a full stack engineer whose main strength is backend development. You will take primary responsibility for Node.js and JavaScript services, PostgreSQL data models, REST APIs and a growing microservices estate, while contributing to React.js interfaces when a feature requires end-to-end ownership. The role sits close to live hotel deployments, IoT devices and the people who use our products. Role mission Build maintainable, secure and observable software that turns device data and operational requirements into dependable hospitality products. Key responsibilities Design, build and maintain backend services using Node.js and JavaScript (TypeScript is a plus), with clear boundaries, robust error handling and production-ready documentation. Own PostgreSQL schema design, SQL queries, migrations, data integrity and performance for operational and time-sensitive product workloads. Develop well-structured REST APIs and event-driven integrations between Acacia applications, hotel systems, sensors, gateways and third-party platforms. Evolve our microservices architecture pragmatically, balancing service independence with operational simplicity and reliable data flows. Integrate IoT devices and building systems using MQTT, Modbus or Modbus TCP, HTTPS, JSON and vendor APIs; diagnose failures across software, network and device boundaries. Contribute to React.js frontends using JavaScript or TypeScript, HTML, CSS and appropriate state management when delivering complete product features. Containerise and deploy services using Docker, Kubernetes and Helm; support CI/CD pipelines, container registries and environment configuration. Create unit, integration, API and end-to-end tests using tools such as Jest, Playwright and Postman; make testing part of delivery rather than a final step. Use AI-assisted development tools, including the Claude extension, to accelerate development, debugging, testing, documentation and technical problem-solving while maintaining code quality and engineering standards. Use Git and GitHub effectively through branches, pull requests, code reviews and GitHub Actions. Investigate live issues methodically, communicate impact clearly and carry fixes through validation and release. Work with the Product Manager and commercial team to translate customer and market needs into technical scope, estimates and delivery plans. Improve engineering standards through clear documentation, reusable patterns, technical review and constructive support for colleagues. Essential experience and capability Strong commercial experience with Node.js and JavaScript (TypeScript is a plus) in production systems. Confident PostgreSQL and SQL capability, including relational modelling, migrations, query optimisation and data troubleshooting. Practical experience designing REST APIs and services within a microservices or distributed architecture. Experience with Docker, Kubernetes, Helm and CI/CD delivery workflows. Sound testing discipline across unit, integration, API and end-to-end levels. Working knowledge of React.js and modern browser technologies sufficient to deliver or diagnose end-to-end features. Strong debugging, communication and documentation skills; comfortable working from incomplete real-world evidence. Useful additional experience IoT, sensor, building controls or industrial integration experience, particularly MQTT or Modbus TCP. Event-driven and real-time systems, including WebSocket-based communication. Python, SQLite, Grafana, Swagger or OpenAPI, Figma, Lucidchart or Whimsical. Hospitality technology, hotel operations, energy management or smart-building products. Experience of AI-assisted engineering tools used with appropriate review and security controls. How you will work Take ownership without losing sight of the customer outcome. Prefer clear, supportable engineering over unnecessary complexity. Listen carefully, challenge constructively and explain technical choices in plain language. Remain calm and systematic when diagnosing live-site issues. Learn quickly and build on previous work rather than repeatedly starting again. Working at Acacia This is a hands-on role in a growing business. Priorities can move quickly as customer deployments, product development and partner opportunities evolve. You will be trusted to exercise judgement, communicate clearly and take ownership through to a practical result. Some travel to customer, supplier or project sites may be required. Equal opportunity Acacia Green Technologies welcomes applications from people of all backgrounds. Appointment will be based on capability, experience and alignment with the requirements of the role.
Fancy working with an established, growth-stage UK Software product company (B2B SaaS), who are building their own payroll system from the ground up? If so, we are looking for a Payroll systems experienced Product Manager / Owner to take the lead! The build is well advanced, but it needs someone with genuine product discipline and deep payroll expertise to finalise the spec, close the gaps and get it ready for customers to use. This is a newly created role, and you would be the first person to bring professional product ownership to it. Location : Birmingham area office, mostly remote with occasional time required in the office (So will consider people form across the UK, in general) Very flexible location wise though. Salary: £65,000 to £75,000 basic, plus benefits package. What you'll be doing Own the payroll product end to end: requirements baseline, backlog, roadmap and release plan Work day to day with engineering and the internal payroll team, testing changes yourself where needed Act as the go-to payroll authority for the teams, from a Product point of view. Shape the long-term payroll product strategy & roadmap. What you need to bring Deep, current UK payroll knowledge - PAYE, NIC, RTI, statutory payments, pensions and auto-enrolment Demonstrable product management experience in software: discovery, requirements, backlog ownership and shipping releases Experience moving payrolls between systems, including data migration, parallel running and reconciliation would be ideal. Strong written communication - comfortable producing specifications others can act on without you in the room Desirable: high-volume hourly-paid workforce exposure, and/or CIPP qualification Why you'll love this job Genuine ownership - you're the first person in this seat, shaping the product from spec through to market leadership A rare, genuinely differentiated proposition: workforce management and payroll combined natively in one system A small, direct team backed by equity investment, where decisions move fast and the person who owns a product really owns it If you combine real payroll depth with strong product craft and want to build something new , we'd love to hear from you. Apply now to find out more about this exclusive opportunity.
22/09/2026
Full time
Fancy working with an established, growth-stage UK Software product company (B2B SaaS), who are building their own payroll system from the ground up? If so, we are looking for a Payroll systems experienced Product Manager / Owner to take the lead! The build is well advanced, but it needs someone with genuine product discipline and deep payroll expertise to finalise the spec, close the gaps and get it ready for customers to use. This is a newly created role, and you would be the first person to bring professional product ownership to it. Location : Birmingham area office, mostly remote with occasional time required in the office (So will consider people form across the UK, in general) Very flexible location wise though. Salary: £65,000 to £75,000 basic, plus benefits package. What you'll be doing Own the payroll product end to end: requirements baseline, backlog, roadmap and release plan Work day to day with engineering and the internal payroll team, testing changes yourself where needed Act as the go-to payroll authority for the teams, from a Product point of view. Shape the long-term payroll product strategy & roadmap. What you need to bring Deep, current UK payroll knowledge - PAYE, NIC, RTI, statutory payments, pensions and auto-enrolment Demonstrable product management experience in software: discovery, requirements, backlog ownership and shipping releases Experience moving payrolls between systems, including data migration, parallel running and reconciliation would be ideal. Strong written communication - comfortable producing specifications others can act on without you in the room Desirable: high-volume hourly-paid workforce exposure, and/or CIPP qualification Why you'll love this job Genuine ownership - you're the first person in this seat, shaping the product from spec through to market leadership A rare, genuinely differentiated proposition: workforce management and payroll combined natively in one system A small, direct team backed by equity investment, where decisions move fast and the person who owns a product really owns it If you combine real payroll depth with strong product craft and want to build something new , we'd love to hear from you. Apply now to find out more about this exclusive opportunity.
Fancy working with an established, growth-stage UK Software product company (B2B SaaS), who are building their own payroll system from the ground up? If so, we are looking for a Payroll systems experienced Product Manager / Owner to take the lead! The build is well advanced, but it needs someone with genuine product discipline and deep payroll expertise to finalise the spec, close the gaps and get it ready for customers to use. This is a newly created role, and you would be the first person to bring professional product ownership to it. Location : Birmingham area office, mostly remote with occasional time required in the office. Very flexible location wise though. Salary: £65,000 to £75,000 basic, plus benefits package. What you'll be doing Own the payroll product end to end: requirements baseline, backlog, roadmap and release plan Work day to day with engineering and the internal payroll team, testing changes yourself where needed Act as the go-to payroll authority for the teams, from a Product point of view. Shape the long-term payroll product strategy & roadmap. What you need to bring Deep, current UK payroll knowledge - PAYE, NIC, RTI, statutory payments, pensions and auto-enrolment Demonstrable product management experience in software: discovery, requirements, backlog ownership and shipping releases Experience moving payrolls between systems, including data migration, parallel running and reconciliation would be ideal. Strong written communication - comfortable producing specifications others can act on without you in the room Desirable: high-volume hourly-paid workforce exposure, and/or CIPP qualification Why you'll love this job Genuine ownership - you're the first person in this seat, shaping the product from spec through to market leadership A rare, genuinely differentiated proposition: workforce management and payroll combined natively in one system A small, direct team backed by equity investment, where decisions move fast and the person who owns a product really owns it If you combine real payroll depth with strong product craft and want to build something new , we'd love to hear from you. Apply now to find out more about this exclusive opportunity.
22/09/2026
Full time
Fancy working with an established, growth-stage UK Software product company (B2B SaaS), who are building their own payroll system from the ground up? If so, we are looking for a Payroll systems experienced Product Manager / Owner to take the lead! The build is well advanced, but it needs someone with genuine product discipline and deep payroll expertise to finalise the spec, close the gaps and get it ready for customers to use. This is a newly created role, and you would be the first person to bring professional product ownership to it. Location : Birmingham area office, mostly remote with occasional time required in the office. Very flexible location wise though. Salary: £65,000 to £75,000 basic, plus benefits package. What you'll be doing Own the payroll product end to end: requirements baseline, backlog, roadmap and release plan Work day to day with engineering and the internal payroll team, testing changes yourself where needed Act as the go-to payroll authority for the teams, from a Product point of view. Shape the long-term payroll product strategy & roadmap. What you need to bring Deep, current UK payroll knowledge - PAYE, NIC, RTI, statutory payments, pensions and auto-enrolment Demonstrable product management experience in software: discovery, requirements, backlog ownership and shipping releases Experience moving payrolls between systems, including data migration, parallel running and reconciliation would be ideal. Strong written communication - comfortable producing specifications others can act on without you in the room Desirable: high-volume hourly-paid workforce exposure, and/or CIPP qualification Why you'll love this job Genuine ownership - you're the first person in this seat, shaping the product from spec through to market leadership A rare, genuinely differentiated proposition: workforce management and payroll combined natively in one system A small, direct team backed by equity investment, where decisions move fast and the person who owns a product really owns it If you combine real payroll depth with strong product craft and want to build something new , we'd love to hear from you. Apply now to find out more about this exclusive opportunity.
We have a fantastic opportunity for an experienced Software Engineering Manager to lead a talented team developing cutting-edge software solutions. This is an exciting opportunity for a technical leader who is passionate about building high-performing engineering teams while remaining closely involved in the delivery of innovative software. You'll play a pivotal role in shaping engineering practices, guiding technical direction, and ensuring the successful delivery of complex software projects from concept through to release. The Role As Software Engineering Manager, you'll provide both technical and people leadership, helping to drive engineering excellence across our software development teams. Your responsibilities will include: Leading, mentoring and developing a team of highly skilled software engineers, fostering a collaborative and high-performance culture. Defining and evolving software engineering standards, development practices, and design approaches to support continuous improvement. Providing technical leadership throughout the software development lifecycle, from initial architecture and design through to implementation, verification, and release. Working alongside multidisciplinary engineering teams to deliver key project milestones on time and to a high standard. Overseeing the implementation and optimisation of wireless communication software across a range of heterogeneous computing platforms. Acting as a technical point of contact for customers, providing project updates, gathering requirements, and resolving technical challenges. Supporting career development, coaching and knowledge sharing to help engineers reach their full potential. We're looking for someone with: Proven experience leading successful software engineering teams. Extensive knowledge of embedded software development for performance-critical or high-throughput applications. A strong track record of designing, developing, and validating embedded or high-performance computing software. The ability to translate complex technical ideas into clear development plans and deliverable outcomes. Experience working with CI/CD practices, software planning tools, and agile development workflows. A relevant degree in Computer Science, Electronic Engineering or a related discipline, or equivalent commercial experience. An understanding of wireless communications principles, or the enthusiasm and aptitude to develop expertise in this area. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
22/09/2026
Full time
We have a fantastic opportunity for an experienced Software Engineering Manager to lead a talented team developing cutting-edge software solutions. This is an exciting opportunity for a technical leader who is passionate about building high-performing engineering teams while remaining closely involved in the delivery of innovative software. You'll play a pivotal role in shaping engineering practices, guiding technical direction, and ensuring the successful delivery of complex software projects from concept through to release. The Role As Software Engineering Manager, you'll provide both technical and people leadership, helping to drive engineering excellence across our software development teams. Your responsibilities will include: Leading, mentoring and developing a team of highly skilled software engineers, fostering a collaborative and high-performance culture. Defining and evolving software engineering standards, development practices, and design approaches to support continuous improvement. Providing technical leadership throughout the software development lifecycle, from initial architecture and design through to implementation, verification, and release. Working alongside multidisciplinary engineering teams to deliver key project milestones on time and to a high standard. Overseeing the implementation and optimisation of wireless communication software across a range of heterogeneous computing platforms. Acting as a technical point of contact for customers, providing project updates, gathering requirements, and resolving technical challenges. Supporting career development, coaching and knowledge sharing to help engineers reach their full potential. We're looking for someone with: Proven experience leading successful software engineering teams. Extensive knowledge of embedded software development for performance-critical or high-throughput applications. A strong track record of designing, developing, and validating embedded or high-performance computing software. The ability to translate complex technical ideas into clear development plans and deliverable outcomes. Experience working with CI/CD practices, software planning tools, and agile development workflows. A relevant degree in Computer Science, Electronic Engineering or a related discipline, or equivalent commercial experience. An understanding of wireless communications principles, or the enthusiasm and aptitude to develop expertise in this area. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
An exciting opportunity has arisen for an experienced Embedded Software Engineering Manager to lead and develop a highly skilled software engineering team responsible for the development of embedded software for advanced control and drive systems . This is a senior engineering leadership position offering significant influence over the direction, capability and delivery of the software function. You will manage a team of approximately 5-15 engineers , combining people leadership with technical oversight, engineering strategy and delivery responsibility. The software forms an integral part of complex electromechanical equipment used within demanding scientific, industrial and semiconductor environments , making this an ideal opportunity for someone accustomed to developing embedded software for physical products and control systems. Key Responsibilities As Embedded Software Engineering Manager, you will: Lead, manage and develop a team of approximately 5-15 embedded software engineers . Take responsibility for the development and delivery of embedded software and HMI solutions across a range of technically complex products. Provide technical leadership across the full software development lifecycle, from requirements and architecture through development, integration, verification and release . Define and continuously improve the engineering approach to hardware and software integration . Establish robust software engineering standards, processes and development practices. Work closely with electronics, hardware, systems, test, manufacturing and project engineering teams to ensure successful product delivery. Support the development of software used within control systems, drive technology and complex electromechanical equipment . Manage software engineering resources across multiple projects, balancing priorities, technical requirements and delivery timescales. Identify capability and skills gaps within the department and develop the team to support current and future programmes. Coach and mentor engineers, creating an environment that encourages technical excellence, collaboration and continuous improvement . Contribute to technical reviews, risk assessments and engineering decision-making. Ensure development activities meet relevant quality, regulatory and safety requirements . Manage relationships with internal stakeholders, suppliers and external technical partners where required. Support resource planning, budgeting, supplier management and engineering forecasting . Help shape the future structure and capability of the software engineering function as requirements evolve. What We're Looking For We are looking for an experienced engineering leader who combines strong embedded software knowledge with the ability to lead and develop technical teams. Ideally, you will have: A strong technical background in embedded software or firmware development . Proven experience managing or leading software engineering teams . Experience working with software embedded within physical, electromechanical products . A strong understanding of hardware/software integration . Experience with control systems, drives, motors, instrumentation, industrial equipment or similar technologies . Knowledge of structured software development lifecycles and modern engineering practices. Experience working collaboratively with electronics, hardware, systems, test and manufacturing engineering disciplines. Experience delivering technically complex software projects from initial requirements through to production. Strong people leadership skills, including coaching, mentoring, performance management and capability development . Experience with resource and project planning , including prioritising engineering activities across multiple programmes. Strong stakeholder management and communication skills. An understanding of technical risk management, quality processes and engineering governance. Experience improving engineering processes and leading teams through technical or organisational change. The Ideal Background This role would particularly suit someone who has worked within sectors such as: Industrial automation Motion and motor control Semiconductor equipment Scientific instrumentation Robotics Advanced manufacturing equipment Automotive or mobility systems Aerospace or defence electronics Complex electromechanical product development You may currently be working as an Embedded Software Engineering Manager, Software Development Manager, Embedded Software Manager, Firmware Manager, Software Team Lead or Head of Embedded Software . To find out more about Computer Futures please visit (url removed) Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales
22/09/2026
Full time
An exciting opportunity has arisen for an experienced Embedded Software Engineering Manager to lead and develop a highly skilled software engineering team responsible for the development of embedded software for advanced control and drive systems . This is a senior engineering leadership position offering significant influence over the direction, capability and delivery of the software function. You will manage a team of approximately 5-15 engineers , combining people leadership with technical oversight, engineering strategy and delivery responsibility. The software forms an integral part of complex electromechanical equipment used within demanding scientific, industrial and semiconductor environments , making this an ideal opportunity for someone accustomed to developing embedded software for physical products and control systems. Key Responsibilities As Embedded Software Engineering Manager, you will: Lead, manage and develop a team of approximately 5-15 embedded software engineers . Take responsibility for the development and delivery of embedded software and HMI solutions across a range of technically complex products. Provide technical leadership across the full software development lifecycle, from requirements and architecture through development, integration, verification and release . Define and continuously improve the engineering approach to hardware and software integration . Establish robust software engineering standards, processes and development practices. Work closely with electronics, hardware, systems, test, manufacturing and project engineering teams to ensure successful product delivery. Support the development of software used within control systems, drive technology and complex electromechanical equipment . Manage software engineering resources across multiple projects, balancing priorities, technical requirements and delivery timescales. Identify capability and skills gaps within the department and develop the team to support current and future programmes. Coach and mentor engineers, creating an environment that encourages technical excellence, collaboration and continuous improvement . Contribute to technical reviews, risk assessments and engineering decision-making. Ensure development activities meet relevant quality, regulatory and safety requirements . Manage relationships with internal stakeholders, suppliers and external technical partners where required. Support resource planning, budgeting, supplier management and engineering forecasting . Help shape the future structure and capability of the software engineering function as requirements evolve. What We're Looking For We are looking for an experienced engineering leader who combines strong embedded software knowledge with the ability to lead and develop technical teams. Ideally, you will have: A strong technical background in embedded software or firmware development . Proven experience managing or leading software engineering teams . Experience working with software embedded within physical, electromechanical products . A strong understanding of hardware/software integration . Experience with control systems, drives, motors, instrumentation, industrial equipment or similar technologies . Knowledge of structured software development lifecycles and modern engineering practices. Experience working collaboratively with electronics, hardware, systems, test and manufacturing engineering disciplines. Experience delivering technically complex software projects from initial requirements through to production. Strong people leadership skills, including coaching, mentoring, performance management and capability development . Experience with resource and project planning , including prioritising engineering activities across multiple programmes. Strong stakeholder management and communication skills. An understanding of technical risk management, quality processes and engineering governance. Experience improving engineering processes and leading teams through technical or organisational change. The Ideal Background This role would particularly suit someone who has worked within sectors such as: Industrial automation Motion and motor control Semiconductor equipment Scientific instrumentation Robotics Advanced manufacturing equipment Automotive or mobility systems Aerospace or defence electronics Complex electromechanical product development You may currently be working as an Embedded Software Engineering Manager, Software Development Manager, Embedded Software Manager, Firmware Manager, Software Team Lead or Head of Embedded Software . To find out more about Computer Futures please visit (url removed) Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales
Description At , we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and a year ago we split out as a separate business. has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. The Engine technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. Our technologists are at the very heart of Engine and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Engine is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, and discovering to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. About Engineering at Engine by Starling - We're looking for a Staff Infrastructure Engineer to help us design, build and run the cloud foundations our first-in-class, cloud-native banking platform is deployed on - across multiple regions and cloud providers globally. You'll be an inquisitive engineer with an aptitude for finding clean and simple solutions to technical problems, passionate about building observable, reliable and secure systems that positively impact the wider engineering organisation. Engine by Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. Hear more from the team in our latest Blog or our case studies with Women in Tech. As a Staff Infrastructure Engineer, you will: Design, document, build and maintain scalable infrastructure on GCP Ensure the performance and reliability of cloud environments whilst measuring cost-effectiveness Embrace automation and be reluctant for manual implementation Build systems with security by design as a core foundation Ensure platform compliance with standards such as ISO 27001, SOC 2, PCI DSS and 3DS Design and operate key and secret management on GCP - Cloud KMS, Cloud External Key Manager (EKM) and Secret Manager - including support for cryptographic key ceremonies Rapidly diagnose and fix client-reported infrastructure issues while maintaining peak security and performance Write clear technical documentation and host training sessions for the team Demonstrate knowledge of new technologies and changes in the industry Lead complex infrastructure projects from inception through to run, and shape the future capabilities of Engine - our approach, tooling, automation and architecture Lead by example in your contributions, setting a high technical bar for others to aim for Requirements We're open-minded when it comes to hiring and we care more about aptitude and attitude than specific experience or qualifications. If you care enough to find elegant solutions to difficult technical problems, we'd love to hear from you. As a Staff Infrastructure Engineer you will bring the below experience or knowledge: Proven GCP multi-region disaster recovery experience Confident at bootstrapping Google Cloud Organisations, hardening with policies and structuring an enterprise's resource hierarchy Experience with Google Cloud Platform (GCP) services including GKE, Compute Engine, Network Connectivity Center, Cloud SQL, Identity and Access Management (IAM) and VPC Service Controls Experience writing clean, modular Terraform code Experience with service-oriented architecture using containers, distributed systems and immutable infrastructure Experience with key and secret management on GCP - Cloud KMS, Cloud External Key Manager (EKM) and Secret Manager - including cryptographic key ceremonies Experience designing hybrid connectivity from GCP to co-located Payment HSMs using Network Connectivity Center (NCC), Cloud VPN and Dedicated / Partner Interconnect Experience with Workload Identity and Workload Identity Federation for keyless authentication of workloads and CI/CD Experience with observability tooling - Cloud Monitoring, Cloud Logging, Cloud Trace, Managed Service for Prometheus and OpenTelemetry (we also use Grafana) Experience setting up Google Workspace / Google Cloud Identity Experience with automation using a scripting language like Python or Go Experience implementing CI/CD pipelines An understanding of RESTful API and event-driven concepts Comfortable writing RFCs and ADRs which can be taken from design to implementation and into Production with documented runbooks and operating models Ideally you also have: Experience with Zero Trust security (mTLS, SSO) Experience with AWS Comfortable with bash and either Golang, Java or Python development Understanding of database monitoring, analysis, disaster recovery and performance tuning Understanding of networking and routing concepts (TCP/IP, VLANs, VPNs, BGP, etc.) and preferably experience designing and establishing connectivity between GCP and on-premise locations Awareness/ability to leverage Claude Skills during development The main part of our tech stack is listed below. We don't ask that you have experience in all of it, but if you do, that's great! Java, which makes up the majority of our backend codebase GCP and AWS - we're cloud-native Container-based architecture Kubernetes (GKE on GCP, EKS on AWS) TeamCity for CI/CD (with multiple production releases per day) Terraform and Grafana RDS and CloudSQL for PostgreSQL Our Interview Process Interviewing is a two-way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Initial interview with an Engineer - 45 minutes Take-home technical test, to be discussed in the next interview Technical interview with some Engineers - 1.5 hours Final interview with our CTO / deputy CTO - 45 minutes Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application . click apply for full job details
22/09/2026
Full time
Description At , we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and a year ago we split out as a separate business. has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. The Engine technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. Our technologists are at the very heart of Engine and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Engine is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, and discovering to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. About Engineering at Engine by Starling - We're looking for a Staff Infrastructure Engineer to help us design, build and run the cloud foundations our first-in-class, cloud-native banking platform is deployed on - across multiple regions and cloud providers globally. You'll be an inquisitive engineer with an aptitude for finding clean and simple solutions to technical problems, passionate about building observable, reliable and secure systems that positively impact the wider engineering organisation. Engine by Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. Hear more from the team in our latest Blog or our case studies with Women in Tech. As a Staff Infrastructure Engineer, you will: Design, document, build and maintain scalable infrastructure on GCP Ensure the performance and reliability of cloud environments whilst measuring cost-effectiveness Embrace automation and be reluctant for manual implementation Build systems with security by design as a core foundation Ensure platform compliance with standards such as ISO 27001, SOC 2, PCI DSS and 3DS Design and operate key and secret management on GCP - Cloud KMS, Cloud External Key Manager (EKM) and Secret Manager - including support for cryptographic key ceremonies Rapidly diagnose and fix client-reported infrastructure issues while maintaining peak security and performance Write clear technical documentation and host training sessions for the team Demonstrate knowledge of new technologies and changes in the industry Lead complex infrastructure projects from inception through to run, and shape the future capabilities of Engine - our approach, tooling, automation and architecture Lead by example in your contributions, setting a high technical bar for others to aim for Requirements We're open-minded when it comes to hiring and we care more about aptitude and attitude than specific experience or qualifications. If you care enough to find elegant solutions to difficult technical problems, we'd love to hear from you. As a Staff Infrastructure Engineer you will bring the below experience or knowledge: Proven GCP multi-region disaster recovery experience Confident at bootstrapping Google Cloud Organisations, hardening with policies and structuring an enterprise's resource hierarchy Experience with Google Cloud Platform (GCP) services including GKE, Compute Engine, Network Connectivity Center, Cloud SQL, Identity and Access Management (IAM) and VPC Service Controls Experience writing clean, modular Terraform code Experience with service-oriented architecture using containers, distributed systems and immutable infrastructure Experience with key and secret management on GCP - Cloud KMS, Cloud External Key Manager (EKM) and Secret Manager - including cryptographic key ceremonies Experience designing hybrid connectivity from GCP to co-located Payment HSMs using Network Connectivity Center (NCC), Cloud VPN and Dedicated / Partner Interconnect Experience with Workload Identity and Workload Identity Federation for keyless authentication of workloads and CI/CD Experience with observability tooling - Cloud Monitoring, Cloud Logging, Cloud Trace, Managed Service for Prometheus and OpenTelemetry (we also use Grafana) Experience setting up Google Workspace / Google Cloud Identity Experience with automation using a scripting language like Python or Go Experience implementing CI/CD pipelines An understanding of RESTful API and event-driven concepts Comfortable writing RFCs and ADRs which can be taken from design to implementation and into Production with documented runbooks and operating models Ideally you also have: Experience with Zero Trust security (mTLS, SSO) Experience with AWS Comfortable with bash and either Golang, Java or Python development Understanding of database monitoring, analysis, disaster recovery and performance tuning Understanding of networking and routing concepts (TCP/IP, VLANs, VPNs, BGP, etc.) and preferably experience designing and establishing connectivity between GCP and on-premise locations Awareness/ability to leverage Claude Skills during development The main part of our tech stack is listed below. We don't ask that you have experience in all of it, but if you do, that's great! Java, which makes up the majority of our backend codebase GCP and AWS - we're cloud-native Container-based architecture Kubernetes (GKE on GCP, EKS on AWS) TeamCity for CI/CD (with multiple production releases per day) Terraform and Grafana RDS and CloudSQL for PostgreSQL Our Interview Process Interviewing is a two-way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Initial interview with an Engineer - 45 minutes Take-home technical test, to be discussed in the next interview Technical interview with some Engineers - 1.5 hours Final interview with our CTO / deputy CTO - 45 minutes Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application . click apply for full job details
Description At , we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and a year ago we split out as a separate business. has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. The Engine technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. Our technologists are at the very heart of Engine and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Engine is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, and discovering to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. About Engineering at Engine by Starling - As a Security Engineer at Engine, you'll be working on helping to keep our infrastructure secure and compliant and our staff safe and productive. You'll be working on projects covering identity and access management, cloud and network security, vulnerability management, security monitoring, security hardening, compliance reviews, and more. It's a very varied role with lots of close interaction with the infrastructure, security engineering, cross-cutting and compliance teams. We are looking for an experienced Senior level GCP Security Engineer to join our established Security Engineering team, working closely with Information Security, Infrastructure and the various Engine Technology teams to make sure security is at the heart of all our technical processes. As our subject matter expert, you will take ownership of engineering the security foundations of our Google Cloud Platform environment. This is a hands-on role for a specialist with a proven track record of designing, building, and automating security controls specifically for GCP, including hardened GKE clusters. Engine by Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. Hear from the team in our latest Blog or our case studies with Women in Tech. As a GCP Security Engineer, you will: Collaborate with stakeholders to define our Google Cloud security architecture (cloud identity, runtime security, security posture) Design, document, build and maintain a secure and scalable infrastructure on GCP using Infrastructure as Code Be part of the team responsible for safeguarding our systems, applications and data by ensuring secure user access, authentication and authorisation mechanisms are in place Engineer and automate technical controls within GCP to ensure and demonstrate continuous compliance with stringent standards such as PCI DSS and 3DS Drive security infrastructure deployments across our growing environments Perform regular security assessments, audits, threat modelling and architecture design reviews to identify risks and vulnerabilities, triage found risks, identify improvements appropriately and design controls to implement as corrective actions Lead incident response efforts, including investigation and remediation of security breaches Support our internal security awareness and training programs, advocating the DevSecOps mindset that we have created across our technology teams Requirements We're open-minded when it comes to hiring and we care more about aptitude and attitude than specific experience or qualifications. If you have an innate passion for security and care enough to find elegant solutions to difficult problems, we'd love to hear from you. What skills are essential: Mature understanding of cloud security architecture, with deep expertise in GCP and a proven track record Experience creating a GCP landing zone, configuring services such as organisation policies and VPC Service Controls A deep understanding of GCP IAM and its limitations Experience with service-oriented architecture using containers, distributed systems and immutable infrastructure on GCP (including GKE, Compute Engine, Shared VPC and Cloud SQL) Expertise in Kubernetes, securing clusters (GKE) and meshes (Cilium is preferable), networking best practices and RBAC implementation (CKA, CKS qualifications are a plus) Experience with Infrastructure as Code and infrastructure provisioning tools, particularly Terraform Experience configuring GCP-native security posture and threat management with Security Command Center Experience securing the software supply chain with Binary Authorization, Artifact Registry and Artifact Analysis Experience with key and secret management on GCP - Cloud KMS, Cloud External Key Manager (EKM) and Secret Manager - including cryptographic key ceremonies Experience with Workload Identity and Workload Identity Federation for keyless authentication of workloads and CI/CD Experience configuring and utilising cloud-native security logging, monitoring and detection services Strong programming skills - in security we write our own scripts for automation in Python, Go and other languages while contributing to open-source tools so we can utilise them In-depth knowledge of security principles, technologies, best practices, and threat detection and mitigation strategies Knowledge of common attack vectors and methodologies (OWASP Top 10, MITRE ATT&CK Framework and social engineering tactics) The ability to identify potential threats, attack vectors and vulnerabilities in systems and applications The ability to document security requirements from various stakeholders Excellent problem-solving, communication and active listening skills with an innate passion for security The ability to identify security gaps and create solutions to minimise risk and impact to us A proactive approach to staying updated with the latest security threats, vulnerabilities and mitigation techniques Thorough understanding of the incident response process (preparation, identification, containment, eradication, recovery, lessons learned) What skills are desirable: In-depth knowledge of network security, including core routing and switching concepts (TCP/IP, BGP, VPNs), security controls (firewalls, WAFs, IDS/IPS), and practical experience designing hybrid connectivity between GCP and on-premise environments Experience with data-residency and regulated-workload controls such as Assured Workloads and Access Transparency, relevant to deploying per-market for different banks' regulators Hands-on experience taking a company through security and compliance frameworks like NIST, SOC 2, ISO 27001 and PCI DSS Experience automating security controls and compliance checks against standards and frameworks including SOC 2, ISO 27001 and PCI DSS / 3DS Container security knowledge including container image provenance (e.g. Sigstore, Notary) with an in-depth knowledge of container runtimes, and an understanding of integrating security into the software development lifecycle Experience performing secure code reviews and security approvals, including the use of static and dynamic application security testing (SAST / DAST) tools Experience in cryptography management and enhancements Relevant security certifications such as ISC2 CC, CISSP, CCSP, CISM, AWS Security Specialty or GCP Professional Cloud Security Engineer The main part of our tech stack is listed below. We don't ask that you have experience in all of it, but if you do, that's great! Java, which makes up the majority of our backend codebase GCP and AWS - we're cloud-native Microservice-based architecture Kubernetes (GKE on GCP, EKS on AWS) TeamCity for CI/CD (with multiple production releases per day) Terraform and Grafana RDS and CloudSQL for PostgreSQL Our Interview Process: Interviewing is a two-way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Initial interview with an Engineer - 45 minutes Take-home technical test, to be discussed in the next interview Technical interview with some Engineers - 1 . click apply for full job details
22/09/2026
Full time
Description At , we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and a year ago we split out as a separate business. has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. The Engine technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. Our technologists are at the very heart of Engine and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Engine is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, and discovering to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. About Engineering at Engine by Starling - As a Security Engineer at Engine, you'll be working on helping to keep our infrastructure secure and compliant and our staff safe and productive. You'll be working on projects covering identity and access management, cloud and network security, vulnerability management, security monitoring, security hardening, compliance reviews, and more. It's a very varied role with lots of close interaction with the infrastructure, security engineering, cross-cutting and compliance teams. We are looking for an experienced Senior level GCP Security Engineer to join our established Security Engineering team, working closely with Information Security, Infrastructure and the various Engine Technology teams to make sure security is at the heart of all our technical processes. As our subject matter expert, you will take ownership of engineering the security foundations of our Google Cloud Platform environment. This is a hands-on role for a specialist with a proven track record of designing, building, and automating security controls specifically for GCP, including hardened GKE clusters. Engine by Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. Hear from the team in our latest Blog or our case studies with Women in Tech. As a GCP Security Engineer, you will: Collaborate with stakeholders to define our Google Cloud security architecture (cloud identity, runtime security, security posture) Design, document, build and maintain a secure and scalable infrastructure on GCP using Infrastructure as Code Be part of the team responsible for safeguarding our systems, applications and data by ensuring secure user access, authentication and authorisation mechanisms are in place Engineer and automate technical controls within GCP to ensure and demonstrate continuous compliance with stringent standards such as PCI DSS and 3DS Drive security infrastructure deployments across our growing environments Perform regular security assessments, audits, threat modelling and architecture design reviews to identify risks and vulnerabilities, triage found risks, identify improvements appropriately and design controls to implement as corrective actions Lead incident response efforts, including investigation and remediation of security breaches Support our internal security awareness and training programs, advocating the DevSecOps mindset that we have created across our technology teams Requirements We're open-minded when it comes to hiring and we care more about aptitude and attitude than specific experience or qualifications. If you have an innate passion for security and care enough to find elegant solutions to difficult problems, we'd love to hear from you. What skills are essential: Mature understanding of cloud security architecture, with deep expertise in GCP and a proven track record Experience creating a GCP landing zone, configuring services such as organisation policies and VPC Service Controls A deep understanding of GCP IAM and its limitations Experience with service-oriented architecture using containers, distributed systems and immutable infrastructure on GCP (including GKE, Compute Engine, Shared VPC and Cloud SQL) Expertise in Kubernetes, securing clusters (GKE) and meshes (Cilium is preferable), networking best practices and RBAC implementation (CKA, CKS qualifications are a plus) Experience with Infrastructure as Code and infrastructure provisioning tools, particularly Terraform Experience configuring GCP-native security posture and threat management with Security Command Center Experience securing the software supply chain with Binary Authorization, Artifact Registry and Artifact Analysis Experience with key and secret management on GCP - Cloud KMS, Cloud External Key Manager (EKM) and Secret Manager - including cryptographic key ceremonies Experience with Workload Identity and Workload Identity Federation for keyless authentication of workloads and CI/CD Experience configuring and utilising cloud-native security logging, monitoring and detection services Strong programming skills - in security we write our own scripts for automation in Python, Go and other languages while contributing to open-source tools so we can utilise them In-depth knowledge of security principles, technologies, best practices, and threat detection and mitigation strategies Knowledge of common attack vectors and methodologies (OWASP Top 10, MITRE ATT&CK Framework and social engineering tactics) The ability to identify potential threats, attack vectors and vulnerabilities in systems and applications The ability to document security requirements from various stakeholders Excellent problem-solving, communication and active listening skills with an innate passion for security The ability to identify security gaps and create solutions to minimise risk and impact to us A proactive approach to staying updated with the latest security threats, vulnerabilities and mitigation techniques Thorough understanding of the incident response process (preparation, identification, containment, eradication, recovery, lessons learned) What skills are desirable: In-depth knowledge of network security, including core routing and switching concepts (TCP/IP, BGP, VPNs), security controls (firewalls, WAFs, IDS/IPS), and practical experience designing hybrid connectivity between GCP and on-premise environments Experience with data-residency and regulated-workload controls such as Assured Workloads and Access Transparency, relevant to deploying per-market for different banks' regulators Hands-on experience taking a company through security and compliance frameworks like NIST, SOC 2, ISO 27001 and PCI DSS Experience automating security controls and compliance checks against standards and frameworks including SOC 2, ISO 27001 and PCI DSS / 3DS Container security knowledge including container image provenance (e.g. Sigstore, Notary) with an in-depth knowledge of container runtimes, and an understanding of integrating security into the software development lifecycle Experience performing secure code reviews and security approvals, including the use of static and dynamic application security testing (SAST / DAST) tools Experience in cryptography management and enhancements Relevant security certifications such as ISC2 CC, CISSP, CCSP, CISM, AWS Security Specialty or GCP Professional Cloud Security Engineer The main part of our tech stack is listed below. We don't ask that you have experience in all of it, but if you do, that's great! Java, which makes up the majority of our backend codebase GCP and AWS - we're cloud-native Microservice-based architecture Kubernetes (GKE on GCP, EKS on AWS) TeamCity for CI/CD (with multiple production releases per day) Terraform and Grafana RDS and CloudSQL for PostgreSQL Our Interview Process: Interviewing is a two-way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Initial interview with an Engineer - 45 minutes Take-home technical test, to be discussed in the next interview Technical interview with some Engineers - 1 . click apply for full job details
Description At , we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and a year ago we split out as a separate business. has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. The Engine technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. Our technologists are at the very heart of Engine and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Engine is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, and discovering to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. About Engineering at Engine by Starling - We're looking for a Senior Infrastructure Engineer to help us design, build and run the cloud foundations our first-in-class, cloud-native banking platform is deployed on - across multiple regions and cloud providers globally. You'll be an inquisitive engineer with an aptitude for finding clean and simple solutions to technical problems, passionate about building observable, reliable and secure systems that positively impact the wider engineering organisation. Engine by Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. Hear more from the team in our latest Blog or our case studies with Women in Tech. As a Senior Infrastructure Engineer, you will: Design, document, build and maintain scalable infrastructure on GCP Ensure the performance and reliability of cloud environments whilst measuring cost-effectiveness Embrace automation and be reluctant for manual implementation Build systems with security by design as a core foundation Ensure platform compliance with standards such as ISO 27001, SOC 2, PCI DSS and 3DS Design and operate key and secret management on GCP - Cloud KMS, Cloud External Key Manager (EKM) and Secret Manager - including support for cryptographic key ceremonies Rapidly diagnose and fix client-reported infrastructure issues while maintaining peak security and performance Write clear technical documentation and host training sessions for the team Demonstrate knowledge of new technologies and changes in the industry Lead complex infrastructure projects from inception through to run, and shape the future capabilities of Engine - our approach, tooling, automation and architecture Lead by example in your contributions, setting a high technical bar for others to aim for Requirements We're open-minded when it comes to hiring and we care more about aptitude and attitude than specific experience or qualifications. If you care enough to find elegant solutions to difficult technical problems, we'd love to hear from you. As a Senior Infrastructure Engineer you will bring the below experience or knowledge: Proven GCP multi-region disaster recovery experience Confident at bootstrapping Google Cloud Organisations, hardening with policies and structuring an enterprise's resource hierarchy Experience with Google Cloud Platform (GCP) services including GKE, Compute Engine, Network Connectivity Center, Cloud SQL, Identity and Access Management (IAM) and VPC Service Controls Experience writing clean, modular Terraform code Experience with service-oriented architecture using containers, distributed systems and immutable infrastructure Experience with key and secret management on GCP - Cloud KMS, Cloud External Key Manager (EKM) and Secret Manager - including cryptographic key ceremonies Experience designing hybrid connectivity from GCP to co-located Payment HSMs using Network Connectivity Center (NCC), Cloud VPN and Dedicated / Partner Interconnect Experience with Workload Identity and Workload Identity Federation for keyless authentication of workloads and CI/CD Experience with observability tooling - Cloud Monitoring, Cloud Logging, Cloud Trace, Managed Service for Prometheus and OpenTelemetry (we also use Grafana) Experience setting up Google Workspace / Google Cloud Identity Experience with automation using a scripting language like Python or Go Experience implementing CI/CD pipelines An understanding of RESTful API and event-driven concepts Comfortable writing RFCs and ADRs which can be taken from design to implementation and into Production with documented runbooks and operating models Ideally you also have: Experience with Zero Trust security (mTLS, SSO) Experience with AWS Comfortable with bash and either Golang, Java or Python development Understanding of database monitoring, analysis, disaster recovery and performance tuning Understanding of networking and routing concepts (TCP/IP, VLANs, VPNs, BGP, etc.) and preferably experience designing and establishing connectivity between GCP and on-premise locations Awareness/ability to leverage Claude Skills during development The main part of our tech stack is listed below. We don't ask that you have experience in all of it, but if you do, that's great! Java, which makes up the majority of our backend codebase GCP and AWS - we're cloud-native Container-based architecture Kubernetes (GKE on GCP, EKS on AWS) TeamCity for CI/CD (with multiple production releases per day) Terraform and Grafana RDS and CloudSQL for PostgreSQL Our Interview Process Interviewing is a two-way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Initial interview with an Engineer - 45 minutes Take-home technical test, to be discussed in the next interview Technical interview with some Engineers - 1.5 hours Final interview with our CTO / deputy CTO - 45 minutes Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application . click apply for full job details
22/09/2026
Full time
Description At , we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and a year ago we split out as a separate business. has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. The Engine technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. Our technologists are at the very heart of Engine and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Engine is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, and discovering to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. About Engineering at Engine by Starling - We're looking for a Senior Infrastructure Engineer to help us design, build and run the cloud foundations our first-in-class, cloud-native banking platform is deployed on - across multiple regions and cloud providers globally. You'll be an inquisitive engineer with an aptitude for finding clean and simple solutions to technical problems, passionate about building observable, reliable and secure systems that positively impact the wider engineering organisation. Engine by Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. Hear more from the team in our latest Blog or our case studies with Women in Tech. As a Senior Infrastructure Engineer, you will: Design, document, build and maintain scalable infrastructure on GCP Ensure the performance and reliability of cloud environments whilst measuring cost-effectiveness Embrace automation and be reluctant for manual implementation Build systems with security by design as a core foundation Ensure platform compliance with standards such as ISO 27001, SOC 2, PCI DSS and 3DS Design and operate key and secret management on GCP - Cloud KMS, Cloud External Key Manager (EKM) and Secret Manager - including support for cryptographic key ceremonies Rapidly diagnose and fix client-reported infrastructure issues while maintaining peak security and performance Write clear technical documentation and host training sessions for the team Demonstrate knowledge of new technologies and changes in the industry Lead complex infrastructure projects from inception through to run, and shape the future capabilities of Engine - our approach, tooling, automation and architecture Lead by example in your contributions, setting a high technical bar for others to aim for Requirements We're open-minded when it comes to hiring and we care more about aptitude and attitude than specific experience or qualifications. If you care enough to find elegant solutions to difficult technical problems, we'd love to hear from you. As a Senior Infrastructure Engineer you will bring the below experience or knowledge: Proven GCP multi-region disaster recovery experience Confident at bootstrapping Google Cloud Organisations, hardening with policies and structuring an enterprise's resource hierarchy Experience with Google Cloud Platform (GCP) services including GKE, Compute Engine, Network Connectivity Center, Cloud SQL, Identity and Access Management (IAM) and VPC Service Controls Experience writing clean, modular Terraform code Experience with service-oriented architecture using containers, distributed systems and immutable infrastructure Experience with key and secret management on GCP - Cloud KMS, Cloud External Key Manager (EKM) and Secret Manager - including cryptographic key ceremonies Experience designing hybrid connectivity from GCP to co-located Payment HSMs using Network Connectivity Center (NCC), Cloud VPN and Dedicated / Partner Interconnect Experience with Workload Identity and Workload Identity Federation for keyless authentication of workloads and CI/CD Experience with observability tooling - Cloud Monitoring, Cloud Logging, Cloud Trace, Managed Service for Prometheus and OpenTelemetry (we also use Grafana) Experience setting up Google Workspace / Google Cloud Identity Experience with automation using a scripting language like Python or Go Experience implementing CI/CD pipelines An understanding of RESTful API and event-driven concepts Comfortable writing RFCs and ADRs which can be taken from design to implementation and into Production with documented runbooks and operating models Ideally you also have: Experience with Zero Trust security (mTLS, SSO) Experience with AWS Comfortable with bash and either Golang, Java or Python development Understanding of database monitoring, analysis, disaster recovery and performance tuning Understanding of networking and routing concepts (TCP/IP, VLANs, VPNs, BGP, etc.) and preferably experience designing and establishing connectivity between GCP and on-premise locations Awareness/ability to leverage Claude Skills during development The main part of our tech stack is listed below. We don't ask that you have experience in all of it, but if you do, that's great! Java, which makes up the majority of our backend codebase GCP and AWS - we're cloud-native Container-based architecture Kubernetes (GKE on GCP, EKS on AWS) TeamCity for CI/CD (with multiple production releases per day) Terraform and Grafana RDS and CloudSQL for PostgreSQL Our Interview Process Interviewing is a two-way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Initial interview with an Engineer - 45 minutes Take-home technical test, to be discussed in the next interview Technical interview with some Engineers - 1.5 hours Final interview with our CTO / deputy CTO - 45 minutes Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application . click apply for full job details
Description At , we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and a year ago we split out as a separate business. has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. The Engine technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. Our technologists are at the very heart of Engine and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Engine is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, and discovering to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. About Engineering at Engine by Starling - As a Security Engineer at Engine, you'll be working on helping to keep our infrastructure secure and compliant and our staff safe and productive. You'll be working on projects covering identity and access management, cloud and network security, vulnerability management, security monitoring, security hardening, compliance reviews, and more. It's a very varied role with lots of close interaction with the infrastructure, security engineering, cross-cutting and compliance teams. We are looking for an experienced Senior / Staff level GCP Security Engineer to join our established Security Engineering team, working closely with Information Security, Infrastructure and the various Engine Technology teams to make sure security is at the heart of all our technical processes. As our subject matter expert, you will take ownership of engineering the security foundations of our Google Cloud Platform environment. This is a hands-on role for a specialist with a proven track record of designing, building, and automating security controls specifically for GCP, including hardened GKE clusters. Engine by Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. Hear from the team in our latest Blog or our case studies with Women in Tech. As a GCP Security Engineer, you will: Collaborate with stakeholders to define our Google Cloud security architecture (cloud identity, runtime security, security posture) Design, document, build and maintain a secure and scalable infrastructure on GCP using Infrastructure as Code Be part of the team responsible for safeguarding our systems, applications and data by ensuring secure user access, authentication and authorisation mechanisms are in place Engineer and automate technical controls within GCP to ensure and demonstrate continuous compliance with stringent standards such as PCI DSS and 3DS Drive security infrastructure deployments across our growing environments Perform regular security assessments, audits, threat modelling and architecture design reviews to identify risks and vulnerabilities, triage found risks, identify improvements appropriately and design controls to implement as corrective actions Lead incident response efforts, including investigation and remediation of security breaches Support our internal security awareness and training programs, advocating the DevSecOps mindset that we have created across our technology teams Requirements We're open-minded when it comes to hiring and we care more about aptitude and attitude than specific experience or qualifications. If you have an innate passion for security and care enough to find elegant solutions to difficult problems, we'd love to hear from you. What skills are essential: Mature understanding of cloud security architecture, with deep expertise in GCP and a proven track record Experience creating a GCP landing zone, configuring services such as organisation policies and VPC Service Controls A deep understanding of GCP IAM and its limitations Experience with service-oriented architecture using containers, distributed systems and immutable infrastructure on GCP (including GKE, Compute Engine, Shared VPC and Cloud SQL) Expertise in Kubernetes, securing clusters (GKE) and meshes (Cilium is preferable), networking best practices and RBAC implementation (CKA, CKS qualifications are a plus) Experience with Infrastructure as Code and infrastructure provisioning tools, particularly Terraform Experience configuring GCP-native security posture and threat management with Security Command Center Experience securing the software supply chain with Binary Authorization, Artifact Registry and Artifact Analysis Experience with key and secret management on GCP - Cloud KMS, Cloud External Key Manager (EKM) and Secret Manager - including cryptographic key ceremonies Experience with Workload Identity and Workload Identity Federation for keyless authentication of workloads and CI/CD Experience configuring and utilising cloud-native security logging, monitoring and detection services Strong programming skills - in security we write our own scripts for automation in Python, Go and other languages while contributing to open-source tools so we can utilise them In-depth knowledge of security principles, technologies, best practices, and threat detection and mitigation strategies Knowledge of common attack vectors and methodologies (OWASP Top 10, MITRE ATT&CK Framework and social engineering tactics) The ability to identify potential threats, attack vectors and vulnerabilities in systems and applications The ability to document security requirements from various stakeholders Excellent problem-solving, communication and active listening skills with an innate passion for security The ability to identify security gaps and create solutions to minimise risk and impact to us A proactive approach to staying updated with the latest security threats, vulnerabilities and mitigation techniques Thorough understanding of the incident response process (preparation, identification, containment, eradication, recovery, lessons learned) What skills are desirable: In-depth knowledge of network security, including core routing and switching concepts (TCP/IP, BGP, VPNs), security controls (firewalls, WAFs, IDS/IPS), and practical experience designing hybrid connectivity between GCP and on-premise environments Experience with data-residency and regulated-workload controls such as Assured Workloads and Access Transparency, relevant to deploying per-market for different banks' regulators Hands-on experience taking a company through security and compliance frameworks like NIST, SOC 2, ISO 27001 and PCI DSS Experience automating security controls and compliance checks against standards and frameworks including SOC 2, ISO 27001 and PCI DSS / 3DS Container security knowledge including container image provenance (e.g. Sigstore, Notary) with an in-depth knowledge of container runtimes, and an understanding of integrating security into the software development lifecycle Experience performing secure code reviews and security approvals, including the use of static and dynamic application security testing (SAST / DAST) tools Experience in cryptography management and enhancements Relevant security certifications such as ISC2 CC, CISSP, CCSP, CISM, AWS Security Specialty or GCP Professional Cloud Security Engineer The main part of our tech stack is listed below. We don't ask that you have experience in all of it, but if you do, that's great! Java, which makes up the majority of our backend codebase GCP and AWS - we're cloud-native Microservice-based architecture Kubernetes (GKE on GCP, EKS on AWS) TeamCity for CI/CD (with multiple production releases per day) Terraform and Grafana RDS and CloudSQL for PostgreSQL Our Interview Process: Interviewing is a two-way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Initial interview with an Engineer - 45 minutes Take-home technical test, to be discussed in the next interview . click apply for full job details
22/09/2026
Full time
Description At , we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and a year ago we split out as a separate business. has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. The Engine technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. Our technologists are at the very heart of Engine and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Engine is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, and discovering to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. About Engineering at Engine by Starling - As a Security Engineer at Engine, you'll be working on helping to keep our infrastructure secure and compliant and our staff safe and productive. You'll be working on projects covering identity and access management, cloud and network security, vulnerability management, security monitoring, security hardening, compliance reviews, and more. It's a very varied role with lots of close interaction with the infrastructure, security engineering, cross-cutting and compliance teams. We are looking for an experienced Senior / Staff level GCP Security Engineer to join our established Security Engineering team, working closely with Information Security, Infrastructure and the various Engine Technology teams to make sure security is at the heart of all our technical processes. As our subject matter expert, you will take ownership of engineering the security foundations of our Google Cloud Platform environment. This is a hands-on role for a specialist with a proven track record of designing, building, and automating security controls specifically for GCP, including hardened GKE clusters. Engine by Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. Hear from the team in our latest Blog or our case studies with Women in Tech. As a GCP Security Engineer, you will: Collaborate with stakeholders to define our Google Cloud security architecture (cloud identity, runtime security, security posture) Design, document, build and maintain a secure and scalable infrastructure on GCP using Infrastructure as Code Be part of the team responsible for safeguarding our systems, applications and data by ensuring secure user access, authentication and authorisation mechanisms are in place Engineer and automate technical controls within GCP to ensure and demonstrate continuous compliance with stringent standards such as PCI DSS and 3DS Drive security infrastructure deployments across our growing environments Perform regular security assessments, audits, threat modelling and architecture design reviews to identify risks and vulnerabilities, triage found risks, identify improvements appropriately and design controls to implement as corrective actions Lead incident response efforts, including investigation and remediation of security breaches Support our internal security awareness and training programs, advocating the DevSecOps mindset that we have created across our technology teams Requirements We're open-minded when it comes to hiring and we care more about aptitude and attitude than specific experience or qualifications. If you have an innate passion for security and care enough to find elegant solutions to difficult problems, we'd love to hear from you. What skills are essential: Mature understanding of cloud security architecture, with deep expertise in GCP and a proven track record Experience creating a GCP landing zone, configuring services such as organisation policies and VPC Service Controls A deep understanding of GCP IAM and its limitations Experience with service-oriented architecture using containers, distributed systems and immutable infrastructure on GCP (including GKE, Compute Engine, Shared VPC and Cloud SQL) Expertise in Kubernetes, securing clusters (GKE) and meshes (Cilium is preferable), networking best practices and RBAC implementation (CKA, CKS qualifications are a plus) Experience with Infrastructure as Code and infrastructure provisioning tools, particularly Terraform Experience configuring GCP-native security posture and threat management with Security Command Center Experience securing the software supply chain with Binary Authorization, Artifact Registry and Artifact Analysis Experience with key and secret management on GCP - Cloud KMS, Cloud External Key Manager (EKM) and Secret Manager - including cryptographic key ceremonies Experience with Workload Identity and Workload Identity Federation for keyless authentication of workloads and CI/CD Experience configuring and utilising cloud-native security logging, monitoring and detection services Strong programming skills - in security we write our own scripts for automation in Python, Go and other languages while contributing to open-source tools so we can utilise them In-depth knowledge of security principles, technologies, best practices, and threat detection and mitigation strategies Knowledge of common attack vectors and methodologies (OWASP Top 10, MITRE ATT&CK Framework and social engineering tactics) The ability to identify potential threats, attack vectors and vulnerabilities in systems and applications The ability to document security requirements from various stakeholders Excellent problem-solving, communication and active listening skills with an innate passion for security The ability to identify security gaps and create solutions to minimise risk and impact to us A proactive approach to staying updated with the latest security threats, vulnerabilities and mitigation techniques Thorough understanding of the incident response process (preparation, identification, containment, eradication, recovery, lessons learned) What skills are desirable: In-depth knowledge of network security, including core routing and switching concepts (TCP/IP, BGP, VPNs), security controls (firewalls, WAFs, IDS/IPS), and practical experience designing hybrid connectivity between GCP and on-premise environments Experience with data-residency and regulated-workload controls such as Assured Workloads and Access Transparency, relevant to deploying per-market for different banks' regulators Hands-on experience taking a company through security and compliance frameworks like NIST, SOC 2, ISO 27001 and PCI DSS Experience automating security controls and compliance checks against standards and frameworks including SOC 2, ISO 27001 and PCI DSS / 3DS Container security knowledge including container image provenance (e.g. Sigstore, Notary) with an in-depth knowledge of container runtimes, and an understanding of integrating security into the software development lifecycle Experience performing secure code reviews and security approvals, including the use of static and dynamic application security testing (SAST / DAST) tools Experience in cryptography management and enhancements Relevant security certifications such as ISC2 CC, CISSP, CCSP, CISM, AWS Security Specialty or GCP Professional Cloud Security Engineer The main part of our tech stack is listed below. We don't ask that you have experience in all of it, but if you do, that's great! Java, which makes up the majority of our backend codebase GCP and AWS - we're cloud-native Microservice-based architecture Kubernetes (GKE on GCP, EKS on AWS) TeamCity for CI/CD (with multiple production releases per day) Terraform and Grafana RDS and CloudSQL for PostgreSQL Our Interview Process: Interviewing is a two-way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Initial interview with an Engineer - 45 minutes Take-home technical test, to be discussed in the next interview . click apply for full job details
About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. We are passionate about user-centred design, agile delivery, and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter. Role Overview We are seeking a talented and experienced Senior Next.js Developer at SFIA Level 4 to join our multidisciplinary agile teams and help deliver world-class digital services for UK government clients. In this role, you will lead the development of modern, accessible, and performant Front End applications using Next.js, working in structured and governed environments where quality, accessibility, and user experience are paramount. Location: Swansea (with a regular expectation of up to 60% on-site attendance). Security Clearance: Baseline Personnel Security Standard (BPSS) required, with the willingness and eligibility to obtain Security Check (SC) clearance prior to accessing production environments or live data. About the Role We are seeking a highly skilled and collaborative Senior Next.js Developer to join a large-scale UK government agency. You will be a core member of a blended agile delivery squad consisting of civil servants and supplier staff, building user-centred, high-volume digital services. These critical services facilitate nearly 5 billion digital interactions and process tens of millions of customer transactions annually. In this role, you will take ownership of designing, building, and supporting accessible, responsive Front End applications primarily using Next.js and React. You will seamlessly integrate these user interfaces with a modern API-first ecosystem built on Java Spring Boot and AWS serverless technologies. Operating at SFIA Level 4, you will take on complex technical challenges, champion modern software engineering standards, and actively mentor colleagues to uplift the overall capability of the multidisciplinary team. Key Responsibilities Software Development: Design, build, and support robust, user-centred web applications using Next.js, React, and modern JavaScript/TypeScript, ensuring clean, performant, and maintainable code. API Integration: Integrate intuitive Front End interfaces with Back End Java Spring Boot microservices and AWS serverless components (such as Lambda and API Gateway). Standards & Accessibility: Ensure all digital services rigorously meet the Government Digital and Data (GDD) Service Standard, WCAG 2.2 accessibility guidelines, and secure-by-design principles. Agile Collaboration: Work collaboratively within blended, multi-supplier agile squads alongside Product Owners, Agile Delivery Managers, Business Analysts, and SDETs to define acceptance criteria and deliver value in iterative sprints. Quality Assurance & CI/CD: Strengthen continuous integration and deployment (CI/CD) pipelines, embedding automated testing practices (TDD/BDD) to ensure high-quality release cycles and robust service reliability. Service Assessments: Actively contribute to production readiness and formal government service assessments across the discovery, Alpha, private beta, and live phases of delivery. Mentorship & Leadership: Facilitate knowledge transfer, conduct code reviews, and coach team members to build in-house capability and support sustainable, long-term service ownership. Essential Skills & Experience Core Programming: Deep, commercial expertise in developing scalable web applications using Next.js, React.js, and modern Front End tooling. Public Sector Delivery: Proven experience delivering secure, user-centric digital services aligned to the GDS Service Standard within complex, high-volume government environments. Accessibility First: Comprehensive understanding of inclusive design and strict adherence to WCAG 2.2 accessibility compliance. Modern Architecture: Strong practical knowledge of API-first design principles, interacting with RESTful microservices, and working within cloud-native environments. Quality & Automation: Hands-on experience integrating Front End code into CI/CD pipelines (eg, Jenkins, GitHub Actions) and writing comprehensive automated tests (eg, Jest, Cypress, Playwright). Agile Mindset: A strong track record of operating effectively in blended, multidisciplinary agile environments, adapting smoothly to legislative or policy-driven changes. Desirable Skills & Experience Broader Tech Stack: Experience or familiarity with Ruby on Rails, to assist in migrating, maintaining, or integrating with existing Legacy Front End estates. Cross-Government Platforms: Prior experience integrating digital products with strategic cross-government capabilities, such as GOV.UK One Login, GOV.UK Pay, GOV.UK Notify, or digital wallets. Legacy Transformation: Experience supporting large-scale digital transformation programmes migrating away from Legacy systems (eg, older Java, AIX, Oracle, or Mainframe environments). Cloud Infrastructure: Familiarity with AWS serverless patterns, infrastructure-as-code principles, and proactive observability monitoring. Diversity & Inclusion At Scrumconnect Consulting, we believe that diversity drives innovation and better outcomes. We are committed to fostering an inclusive environment where every individual is valued, respected, and supported. We welcome applications from candidates of all backgrounds and actively encourage individuals from underrepresented groups, including women, people with disabilities, and diverse communities, as well as those seeking flexible working arrangements. As a Disability Confident Level 1 employer, we are committed to providing reasonable adjustments throughout the recruitment process and during employment to ensure equal opportunities for all.
22/09/2026
Contractor
About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. We are passionate about user-centred design, agile delivery, and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter. Role Overview We are seeking a talented and experienced Senior Next.js Developer at SFIA Level 4 to join our multidisciplinary agile teams and help deliver world-class digital services for UK government clients. In this role, you will lead the development of modern, accessible, and performant Front End applications using Next.js, working in structured and governed environments where quality, accessibility, and user experience are paramount. Location: Swansea (with a regular expectation of up to 60% on-site attendance). Security Clearance: Baseline Personnel Security Standard (BPSS) required, with the willingness and eligibility to obtain Security Check (SC) clearance prior to accessing production environments or live data. About the Role We are seeking a highly skilled and collaborative Senior Next.js Developer to join a large-scale UK government agency. You will be a core member of a blended agile delivery squad consisting of civil servants and supplier staff, building user-centred, high-volume digital services. These critical services facilitate nearly 5 billion digital interactions and process tens of millions of customer transactions annually. In this role, you will take ownership of designing, building, and supporting accessible, responsive Front End applications primarily using Next.js and React. You will seamlessly integrate these user interfaces with a modern API-first ecosystem built on Java Spring Boot and AWS serverless technologies. Operating at SFIA Level 4, you will take on complex technical challenges, champion modern software engineering standards, and actively mentor colleagues to uplift the overall capability of the multidisciplinary team. Key Responsibilities Software Development: Design, build, and support robust, user-centred web applications using Next.js, React, and modern JavaScript/TypeScript, ensuring clean, performant, and maintainable code. API Integration: Integrate intuitive Front End interfaces with Back End Java Spring Boot microservices and AWS serverless components (such as Lambda and API Gateway). Standards & Accessibility: Ensure all digital services rigorously meet the Government Digital and Data (GDD) Service Standard, WCAG 2.2 accessibility guidelines, and secure-by-design principles. Agile Collaboration: Work collaboratively within blended, multi-supplier agile squads alongside Product Owners, Agile Delivery Managers, Business Analysts, and SDETs to define acceptance criteria and deliver value in iterative sprints. Quality Assurance & CI/CD: Strengthen continuous integration and deployment (CI/CD) pipelines, embedding automated testing practices (TDD/BDD) to ensure high-quality release cycles and robust service reliability. Service Assessments: Actively contribute to production readiness and formal government service assessments across the discovery, Alpha, private beta, and live phases of delivery. Mentorship & Leadership: Facilitate knowledge transfer, conduct code reviews, and coach team members to build in-house capability and support sustainable, long-term service ownership. Essential Skills & Experience Core Programming: Deep, commercial expertise in developing scalable web applications using Next.js, React.js, and modern Front End tooling. Public Sector Delivery: Proven experience delivering secure, user-centric digital services aligned to the GDS Service Standard within complex, high-volume government environments. Accessibility First: Comprehensive understanding of inclusive design and strict adherence to WCAG 2.2 accessibility compliance. Modern Architecture: Strong practical knowledge of API-first design principles, interacting with RESTful microservices, and working within cloud-native environments. Quality & Automation: Hands-on experience integrating Front End code into CI/CD pipelines (eg, Jenkins, GitHub Actions) and writing comprehensive automated tests (eg, Jest, Cypress, Playwright). Agile Mindset: A strong track record of operating effectively in blended, multidisciplinary agile environments, adapting smoothly to legislative or policy-driven changes. Desirable Skills & Experience Broader Tech Stack: Experience or familiarity with Ruby on Rails, to assist in migrating, maintaining, or integrating with existing Legacy Front End estates. Cross-Government Platforms: Prior experience integrating digital products with strategic cross-government capabilities, such as GOV.UK One Login, GOV.UK Pay, GOV.UK Notify, or digital wallets. Legacy Transformation: Experience supporting large-scale digital transformation programmes migrating away from Legacy systems (eg, older Java, AIX, Oracle, or Mainframe environments). Cloud Infrastructure: Familiarity with AWS serverless patterns, infrastructure-as-code principles, and proactive observability monitoring. Diversity & Inclusion At Scrumconnect Consulting, we believe that diversity drives innovation and better outcomes. We are committed to fostering an inclusive environment where every individual is valued, respected, and supported. We welcome applications from candidates of all backgrounds and actively encourage individuals from underrepresented groups, including women, people with disabilities, and diverse communities, as well as those seeking flexible working arrangements. As a Disability Confident Level 1 employer, we are committed to providing reasonable adjustments throughout the recruitment process and during employment to ensure equal opportunities for all.
As a Business Development Manager at a law firm, you'll be across directory submissions, marcomms, pitches and press releases Client Details Central London based Law firm Description Reporting to the Director of Marketing and Business Development, you'll be across directory submissions, marcomms, pitches, press releases, helping with roundtables, training sessions and running budgets. Profile Experience in law firms, open to candidates from the big four accountancy firms, understands how law firm partnerships work. Someone who is hands on and proactive Job Offer 6 month contract 3 days in the office in London
22/09/2026
Full time
As a Business Development Manager at a law firm, you'll be across directory submissions, marcomms, pitches and press releases Client Details Central London based Law firm Description Reporting to the Director of Marketing and Business Development, you'll be across directory submissions, marcomms, pitches, press releases, helping with roundtables, training sessions and running budgets. Profile Experience in law firms, open to candidates from the big four accountancy firms, understands how law firm partnerships work. Someone who is hands on and proactive Job Offer 6 month contract 3 days in the office in London
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
22/09/2026
Full time
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
22/09/2026
Full time
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
22/09/2026
Full time
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
22/09/2026
Full time
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
22/09/2026
Full time
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
22/09/2026
Full time
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
22/09/2026
Full time
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
