19 jobs found

1st Line IT Support Engineer / Service Desk Analyst Salary: £30k + excellent benefits Caerphilly area Initially office-based, moving to hybrid working. A growing Managed Services Provider is looking for a customer-focused 1st Line IT Support Engineer / Service Desk Analyst to join its services team in Basingstoke. This opportunity would suit someone with experience as a Service Desk Analyst, IT Support Analyst, 1st Line Support Engineer, Helpdesk Engineer or IT Support Technician who enjoys solving problems and supporting users in a fast-paced environment. You ll provide front-line end-user computing support to a varied customer base across the public and private sectors, taking ownership of incidents and service requests while delivering a professional and reassuring customer experience. The role offers excellent scope to broaden your technical knowledge and progress into 2nd and 3rd line support, with exposure to a wide range of customer environments and technologies. The position will initially be office-based 5 days per week, with hybrid working available once established in the role. Key Responsibilities: Provide 1st line technical support via phone, email and remote support tools Log, prioritise, manage and resolve incidents and service requests in line with SLAs Troubleshoot Windows desktop, laptop, software and peripheral issues Support Microsoft Office, Outlook and Microsoft 365 applications Carry out basic user account and access administration Escalate more complex incidents while maintaining ownership and customer communication Maintain accurate ticket updates, technical documentation and knowledge articles Work collaboratively with 2nd and 3rd line engineers and other technical teams Work flexible start and finish times between 8am and 6pm as part of the service desk rota Skills & Experience Required: Previous experience in an IT service desk, helpdesk or end-user support role ideally around 2 3 years Strong customer communication skills, with the confidence to support users at all levels Good troubleshooting and problem-solving ability Experience supporting Windows desktop and laptop operating systems Experience supporting Microsoft Office applications and Outlook Ability to prioritise effectively and remain organised in a fast-paced, ticket-driven environment Positive, proactive approach and a genuine interest in developing across new technologies Eligibility to obtain the required security clearance Desirable Experience: Microsoft 365 support Active Directory or Microsoft Entra ID user administration Exposure to Microsoft Azure, Intune or endpoint management Experience using ITSM or ticketing systems Basic networking knowledge, including DNS, DHCP, Wi-Fi and connectivity troubleshooting Exposure to antivirus, backup, virtualisation, monitoring or remote support technologies Previous MSP or managed services experience This role would suit an experienced 1st Line Support Engineer or Service Desk Analyst looking for a busy and varied position offering strong technical exposure, structured development and genuine opportunities for career progression within a growing managed services environment. Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application. f your application.

If you're in IT support and want to be part of a team that's being built from the ground up rather than simply inheriting old processes, this role is worth a look. This is an IT Support Analyst position with a well-established UK transport and logistics business that's investing heavily in its internal IT function following a recent acquisition. 1st/2nd Line Support Technician Birmingham 28,000- 32,000 Fully onsite (5 days a week) Good IT support isn't just about fixing problems. It's about making sure nearly a thousand people can do their jobs without technology getting in the way. The business is one of the UK's largest rail freight operators, Following a recent acquisition, they're investing in a stronger internal IT function and building a team that can support the next stage of the business. This is an opportunity to join that team from the beginning. You'll be supporting colleagues across multiple locations, solving day-to-day technical issues, maintaining core IT systems and helping create a more responsive, reliable service for the business. If you enjoy variety, taking ownership of problems and making life easier for end users, you'll find plenty to get involved in. What you'll be doing You'll be the first point of contact for IT support, providing first and second line support across a broad range of technologies and users. Your work will include: Resolving IT incidents and service requests from end users. Installing, configuring and supporting Windows devices, Microsoft 365 and business applications. Supporting Active Directory administration. Maintaining desktops, laptops, mobile devices and associated hardware. Carrying out daily system health checks and monitoring backups. Escalating more complex issues where appropriate and seeing them through to resolution. Maintaining technical documentation. Supporting IT projects as the team continues to grow. Visiting other company sites when required. Taking part in a one week in four on-call rota, with a fixed additional payment. What you'll need We're looking for someone who enjoys solving problems and takes pride in delivering a great service. You'll ideally have experience with: Windows desktop operating systems. Microsoft 365 installation and configuration. Active Directory. PC hardware support. Basic networking concepts. Mobile device support. Providing excellent customer service in a busy support environment. Just as important is your approach. You'll be someone who stays calm under pressure, communicates clearly, takes ownership of issues and enjoys helping people. Salary & Benefits 25 days' holiday plus bank holidays. Company pension and life assurance. Paid on-call allowance (1 week in 4). Employee discounts and Cycle to Work scheme. Ongoing training and career development. Employee Assistance Programme and wellbeing support. Apply now or contact Ruby Calver at Spectrum IT Recruitment to find out more. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

1st / 2nd Line Support Analyst (Application Support) Office-Based Full Time, Permanent Are you a customer-focused IT Support professional with experience across 1st and 2nd Line Support and a passion for troubleshooting business applications? We're seeking a proactive and enthusiastic 1st / 2nd Line Support Analyst to join a growing IT team, providing both technical and application support to users across the business. This is an excellent opportunity for someone who enjoys problem-solving, working with customers, and developing their technical skills within a supportive environment. You'll act as a key point of contact for users, diagnosing and resolving IT and application-related issues while ensuring a high level of customer service. Working closely with internal teams and third-party suppliers, you'll support a range of business-critical systems and applications. Key Responsibilities Provide 1st and 2nd line support for users via phone, email and ticketing systems. Diagnose and resolve hardware, software and application-related issues. Support business applications, investigating errors, performance issues and user queries. Log, prioritise and manage incidents and service requests through to resolution. Perform user administration, access management and system configuration tasks. Assist with software deployments, upgrades and system testing. Deliver an excellent customer experience and ensure service level agreements are met. Skills: Previous experience within a 1st or 2nd Line Support role. Experience supporting business applications, ERP, CRM, finance or industry-specific systems. Strong troubleshooting and problem-solving skills. Knowledge of Windows environments, Microsoft 365 and Active Directory. Familiarity with ticket management systems and ITIL-based processes. Excellent communication and customer service skills. A proactive approach and willingness to learn new technologies. Desirable Skills SQL experience or the ability to investigate database-related issues. Experience working with application vendors and third-party support teams. Exposure to Azure, Intune or cloud-based platforms. Knowledge of reporting tools or business intelligence systems.

My well established Client is seeking a skilled and enthusiastic IT Support Engineer (1st/2nd Line) to join their IT support team. The ideal candidate will have experience in a Microsoft environment, including proficiency in MS Office 365, IP networking, and Windows operating systems. This role is perfect for a dedicated IT professional with a computer or IT support qualification, who is eager to provide high-quality technical support and resolve a variety of IT issues. Responsibilities: Provide 1st and 2nd line technical support to end-users via phone, email, and in-person. Troubleshoot and resolve issues related to MS Office 365, IP networking, and Windows operating systems. Install, configure, and maintain hardware and software applications. Assist with the setup and maintenance of user accounts and permissions. Monitor and manage IT support tickets, ensuring timely resolution and excellent customer service. Conduct regular system updates and patches to ensure optimal performance and security. Provide technical guidance and support to end-users, helping them navigate IT systems and applications. Document support activities, solutions, and processes in the ticketing system. Collaborate with other IT team members to ensure seamless support and knowledge sharing. Stay updated on the latest industry trends and technologies to continuously improve support services. Requirements: A qualification in Computer Science, Information Technology, or a related field, or equivalent work experience. Proven experience in a 1st/2nd line IT support role. Strong knowledge of MS Office 365, IP networking, and Windows operating systems. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills, with the ability to provide clear and concise technical support. Ability to manage multiple tasks and priorities in a fast-paced environment. Customer-focused attitude with a commitment to delivering high-quality support. Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent are a plus. Please send an up to date CV for an immediate response and more information on a great role with a fantastic Client.

Your new company Hays are working with a large public sector organisation to recruit two IT Service Analysts to join their customer support function. This is a hands-on, customer-focused role supporting colleagues across a busy corporate environment, providing a mix of remote service desk support, face-to-face assistance and field-based support across local sites. Your new role You will work as part of the IT Service Desk and Customer Support Team, providing first and second line support to users by telephone, email, remote support tools and in person. You will log, manage and resolve tickets through the organisation's service desk system, supporting day-to-day business-as-usual activity as well as new starters, leavers, device loans, kit collection and equipment provisioning. The role will be based at the physical service desk initially at County Hall, where colleagues can attend for in-person IT support. You will also provide flexible support alongside the field services team, travelling to other sites across the county when required to deliver on-site assistance from their Holton Wheatley Depot, support device deployments and help ensure users remain connected and productive. Key responsibilities Provide 1st and 2nd line IT support via phone, email, remote tools and face-to-face contact. Log, update and resolve incidents and service requests through the ticketing system. Support new starters, leavers, equipment loans, device collection and general BAU service desk activity. Assist with laptop, mobile and peripheral setup, including deployment of pre-loaded replacement machines. Support a Windows 11 and Microsoft 365 environment, including Teams and other business applications. Provide on-site support across county locations when required, working alongside the field services team. Support hardware refresh activity across Lenovo and legacy Dell devices, as well as Samsung mobile rollout activity. Escalate complex issues where required while keeping users informed throughout. What you'll need to succeed Previous experience in an IT Service Desk, IT Support, Desktop Support or 1st/2nd Line Support role. Strong customer service skills and the ability to support technical and non-technical users. Experience troubleshooting Windows devices, Microsoft 365, Teams, mobile devices and common business applications. Confident working with ticketing systems and maintaining accurate incident/request records. Experience setting up laptops, mobiles and user equipment would be highly beneficial. A flexible approach, with the ability to provide both desk-based and on-site support. Access to your own transport and willingness to travel to sites across the county when required. What you'll get in return This is an excellent opportunity to join a busy and supportive public sector IT function in a varied role combining service desk, customer-facing and field support responsibilities. The rate will be 22.36 - 24.47 umbrella per hour DOE There is a temp to permanent opportunity with a salary ranging from 34,434 - 37,280 p/a Benefits: Includes access to the Local Government Pension Scheme (with employer contributions up to 19.9%) and up to 33 days of annual leave inc bank holidays Mileage will be paid at 55p per mile for approved site travel You will gain exposure to a broad technology environment including Windows 11, Microsoft 365, Teams, laptops, mobiles and hardware refresh activity. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Job Title: IT Support Technician - 1st / 2nd Line Location: York, North Yorkshire Salary: 25,000 - 27,000 dependent on experience Job Type: Permanent, Full time Hours of work: 8:30am - 5:00pm Monday - Friday. About us: Optisoft is one of the market leaders in providing specialist IT solutions for opticians and the optical profession. Our head office is in York with our customers based throughout the UK and Ireland. About the role: We are looking for an experienced IT professional to join our office-based Support Desk Team in providing a high quality and efficient service to over 500 customers with their hardware and software. Responsibilities will include: Provide telephone support for customers in difficulty with software or hardware. Analyse and resolve the customer's problems as quickly and efficiently as possible. Dial in to the customer's system to provide remote support when necessary. Log all calls on the company's support software and update as necessary. Document and report 'bugs' / 'change requests' to Development. Make courtesy calls to customers who have not contacted the Support Desk for more than 6 months. There may be some travel to customer sites across the UK, which may involve overnight stays. The company pool car would be made available for this. About you: The ideal candidate will have a passion for computers and be able to demonstrate an in-depth knowledge of the Microsoft Windows operating system environment. The Candidate: Excellent communication skills and a good telephone manner. Good attention to detail and the ability to work under pressure. A calm, patient and professional demeanour. Ability to plan and execute work both independently and as a team member. Self-motivation to learn new skills and update existing ones. Reliable and punctual. Essential: Thorough understanding of PC hardware, peripherals and peer to peer networking. Good knowledge of Microsoft Windows desktop environment and Office suite. Full and clean UK driving licence. Desirable: 2 years Support Desk experience of troubleshooting and resolving common problems experienced by users. Hands-on experience working in an end-user desktop support role. Microsoft (or similar) accredited training would be advantageous. Splashtop remote support software. Diagnostic utilities, such as anti-virus, anti-malware and more. Experience of supporting SQL Server based applicat What we offer: Opportunities to learn and progress within the company. Holidays starting at 24 days increasing to 29 for long term service. Death in service and critical illness cover. Auto-enrolment into pension scheme (Royal London - 5% employee / 3% employer). Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: 1st Line Support, 2nd Line Support, IT Support Analyst, Desktop Support Engineer, Helpdesk Technician, Service Desk Analyst, Technical Support Specialist, Systems Support, SQL Support, PC Maintenance will also be considered for this role.

Job description: Job Title: European Data Analyst (Digital & Web Focus) Location: Chertsey, Surrey (Hybrid - 3 days in the office per week) Contract Duration: Contract until 31st Dec 2026 (with a strong likelihood of extension) About the Role: We are partnering with a global technology leader to find a commercially minded Data Analyst to join their European Customer Support organization. In this fast-paced role, you will analyze data from various online channels and digital campaigns, translating complex datasets into actionable insights to optimize digital content across 34 European countries. This is not a traditional heavy data-engineering role; it is highly focused on digital/web analytics, data storytelling, and strategic marketing support. Key Responsibilities: Performance Monitoring: Track core digital metrics including web/app traffic, content engagement, social listening, and sales conversions. Root Cause Analysis: Perform drill-down analysis to identify why targets are missed or metrics decline, and propose actionable solutions. Reporting & Dashboards: Design, build, and maintain interactive visual reports for local and regional stakeholders. Data Storytelling: Present strategic recommendations to executive leadership, clearly explaining the "story behind the numbers" to non-technical audiences. What We Are Looking For: Core Analytics: Strong proficiency in Adobe Analytics and Google Analytics . Search/SEO Data: Solid experience using Google Search Console . Data Manipulation: Advanced Excel skills (complex formulas, pivot tables, data hygiene). Communication: Excellent English skills with the ability to confidently present findings and build narratives around data. Bonus: Experience with data visualization tools (Tableau, Power BI) and AI/GEO search tracking platforms is a distinct advantage. If interested please reply with your CV to dona. com Randstad Technologies is acting as an Employment Business in relation to this vacancy.

1st Line IT Support Analyst Applicants must have excellent communication skills and some experience of working in a customer service environment, preferably a call centre or similar office-based position. The ideal candidate will have some basic IT experience, but all applicants must have a desire to work in an IT related role to be considered for interview. This employer offers training opportunities to their staff and long-term employment. The 1st Line Support Analyst will provide the initial support and triage for new and on-going incidents by phone, e-mail, self-service portal, chat and in person (for walk-in customers); for reported incidents, as well as handling service request fulfilment; whilst ensuring a high level of customer service. This role is the central point of contact for all 1st Line IT related incidents and service requests, supporting internal customers across multiple sites. The role is based on site in Perth, Scotland. Only applicants already living within a commutable distance will be considered for interview. 2 alternating shift patterns 8.00 am - 4.30 pm and 9.00 am 5.30 pm Knowledge & experience preferred: Excellent customer service skills and exceptional telephone manner essential. Basic technical understanding to solve simple problems. Basic knowledge of network troubleshooting, desirable. Able to work under own initiative and motivated to learn. Team player that contributes to team discussions and seeks clarification when unsure Basic knowledge of ITIL standards some knowledge of Microsoft operating systems and products, with an emphasis on Windows 10, as well as Microsoft Office 365, able to operate confidently with minimal guidance Basic knowledge of iOS, Android mobile operating systems Full UK Driver s license or working towards having your driver s licence. Overall purpose of the role: Provide first line support to end users on various technical issues and problems relating to hardware, software, network and connectivity via telephone, email, chat, and self-service Carry out initial triage and diagnostic of problems and resolve where possible in a timely manner according to SLA s Complete service request fulfilment, including ordering new equipment and ensuring it is sent to the customer directly or to an IT centre for configuration prior to being sent on to the customer Where first line contact resolution is not possible, escalate to appropriate support teams and third-party suppliers, as necessary Log & prioritise all incidents, service requests, change requests in our ITSM tool - ServiceNOW Take ownership of customer problems and follow up the status of problems with the customer and communicate progress in a timely manner Perform IT administration duties as required Maintain IT asset records accordingly Actively participate in Continual Service Improvement Carry out testing when updates are released for our ServiceNow Platform Salary: Basic salary c£26,000 dependant on experience, rising to £27,000 after the probationary period. If you are interested in this position and you have the relevant interest in the role, please contact Jan by sending your CV in the first instance. Full job brief is available on request. Recruitment Consultancy Think Staffing

IT Support Analyst & Infrastructure Engineer 1st & 2nd Line Support, Networking and managment Opportunity to join a UK company who are leaders in the travel sector. Work includes: 1st & 2nd line desktop support Infrastructure support and management with O365, Entra ID, Active Directory, Intune Networking Routers and connected devices Management of 3rd party suppliers Growth opportunities within the role include Azure DevOps (gain AZ 900 and upwards) Applications Support (Gain skills with SQL and more) Leadership of Junior Lead projects delivering high business impact Skills and experience required: Strong skills with O365, Entra ID Mid level Networking skills with Routers (e.g CISCO), worked with TCP/IP services etc Experience with Active Directory is beneficial but not essential Confidence to manage 3rd parties (e.g outsource support services) Customer Support friendly

Service Desk Analyst (1st & 2nd Line IT Support) We welcome applications for this support post to commence as soon as possible For an outstanding candidate the college will consider a 'golden hello' payment of up to 10% of the annual salary. The Role The main duties and responsibilities of this role include: The Service Desk Analyst provides professional, responsive and customer-focused first and second-line technical support across Cardinal Newman College and Lancaster University School of Mathematics. Working within the Service Desk & End-User Support team, the postholder delivers support both through the IT Service Desk and in person across classrooms, offices and shared learning spaces. This is a hands-on technical role. The postholder takes ownership of incidents and service requests from initial contact through diagnosis to resolution, investigating and resolving issues wherever possible rather than passing them on. Support is provided remotely where practical and in person where the fault is physical, urgent, or the teaching space is in use. The role covers end-user devices, classroom and audio-visual technology, printing, user accounts and access, productivity and collaboration applications, connectivity and peripherals. Where an issue requires specialist infrastructure knowledge, elevated technical intervention, or relates to a wider-impact service issue, the postholder escalates it through the agreed IT Service Management process with appropriate ownership, handover and communication. For the full job description please see attached Job Pack . The Successful Candidate Cardinal Newman College is a wonderful place to work, and this is an exciting opportunity for a customer focussed and enthusiastic candidate to join our friendly and well established team. The IT Services department is looking for someone who is technically capable, customer-focused and a methodical problem solver who communicates clearly, stays calm under pressure and sees work through to resolution. Experience supporting end-user technology is essential; knowledge of Microsoft technologies, endpoint management, IT Service Management, classroom technology or education is advantageous. Reliability, organisation, initiative, teamwork and a commitment to learning are equally important. You should display the values, attitudes, and behaviours consistent with the Catholic Ethos of the College and have a commitment to equality and diversity and the safeguarding of young people and vulnerable adults. Terms and Conditions Hours: 37 hours per week, full year. Starting and finishing times will be on a rota basis between the hours of 8.00am and 16.45pm Monday to Friday. Salary: The post will be paid on the Sixth Form Colleges Support Staff Pay Spine at points 14 to 15 - £31,324 to £32,199 per annum. For an outstanding candidate the college will consider a 'golden hello' payment of up to 10% of the annual salary. Closing date for receipt of applications: 11.59pm on Wednesday 23rd September 2026 (we reserve the right to close the advert in advance of this date). Why work at Cardinal Newman College? We are a happy and thriving Catholic Sixth Form College committed to equality and diversity, welcoming colleagues from all backgrounds into our community irrespective of their religion or belief, ethnicity, age, gender, gender identity, disability, sexual orientation, marital or pregnancy status. We are an outstanding college in every aspect and one of the highest-performing Sixth Form Colleges nationally for Value Added. We recognise the invaluable contribution our dedicated staff make to the success of our students and the College as a whole. As such, we aim to foster a culture where staff feel valued and supported. We also offer a range of excellent staff benefits, including: Generous Pension schemes for both teachers and support staff Pro rata to 25 days holidays plus 4 concessionary days and bank holidays for support staff Staff are contractually entitled to time off at Christmas in line with the college holidays, usually around 2 weeks. A genuine commitment to staff health and wellbeing Access to a salary sacrifice electric vehicle scheme Access to the Cycle to Work Scheme and Techscheme Free use of the on-site gym Access to professional development and the opportunity to undertake professional qualifications through apprenticeships Flu Vouchers Staff savings scheme More detailed information on further staff benefits can be found within our staff perks document attached. Completed application forms should be submitted by 11.59pm on Wednesday 23rd September 2026. We will confirm receipt of all applications by email within one working day of receipt. Please call the HR team if you have not received a confirmation email by the closing date. We do ask that you accept, in the interests of economy, that if you have not heard from us by mid October that you have not been selected for interview on this occasion. Further Information Further details are available at (url removed) or by telephone to the college on (phone number removed) or (phone number removed). All offers of appointment are subject to Disclosure and Barring Service clearance as well as a range of other safer recruitment checks.

Technical Support Analyst Norwich (Hybrid) 31,000 + Bonus I'm delighted to be exclusively partnering with a growing SaaS business as they continue to expand their customer support function. This is an excellent opportunity for a personable and technically minded support professional who enjoys solving problems, delivering exceptional customer service and helping customers get the very best from software solutions. Working within a collaborative team, you'll support customers throughout their journey, from onboarding and training through to ongoing technical support, troubleshooting and product adoption. This role offers a 35-hour working week, hybrid working, and the opportunity to join a well-established software business with an impressive customer base across the UK. Key Responsibilities Provide 1st and 2nd line support for a SaaS software platform Manage and resolve customer support tickets through to completion Investigate, troubleshoot and diagnose technical issues Deliver software onboarding, demonstrations and customer training Support software installations and system configuration Create and maintain customer-facing documentation and knowledge articles Build trusted relationships with customers and provide an outstanding support experience Identify opportunities to improve products, processes and customer outcomes Work closely with colleagues across support and development teams Experience Required Experience in a Technical Support, Application Support, Service Desk or similar role Strong troubleshooting and problem-solving skills Excellent written and verbal communication skills The ability to explain technical concepts clearly to non-technical users Strong customer service and relationship-building skills Experience working within a Microsoft 365 environment Basic SQL knowledge would be advantageous A proactive, organised and customer-focused approach Comfortable working independently whilst contributing to a collaborative team Package & Benefits 31,000 salary 5-10% annual bonus Hybrid working (minimum 2 days per week in the Norwich office) 35-hour working week, Monday to Friday 1 in 4 Saturday morning on-call rota (with time back in lieu) 20 days holiday + Bank Holidays Free parking Occasional travel to the London office, customer sites and industry events Ongoing training and career development opportunities Supportive and collaborative team environment Location This is a hybrid position requiring attendance at the Norwich office two days per week. Candidates should also be happy to undertake occasional travel to the London office, customer sites and industry events as required. Apply Now!

Job Title: Senior Power BI Developer Location: Completely Remote role, can be Located anywhere in the UK! Salary: Depending on experience Job Type: Permanent, Full Time We're proud to be a trusted leader in SQL development services, and in database, server, cloud, and application services. We enjoy helping our clients, many of which are well-known household brands, stay connected and supported. We are seeking an experienced Senior Power BI Developer to design, develop and support modern business intelligence and analytics solutions using Power BI and other SQL Server technologies. About the role: The successful candidate will combine strong technical expertise with excellent stakeholder engagement skills, helping clients and internal teams transform raw data into meaningful business insights. The role will involve creating enterprise-grade Power BI reporting platforms, and mentoring junior developers to support their technical and professional growth. This is an excellent opportunity for someone who enjoys working across the full BI lifecycle, from requirements gathering and solution design through to development, deployment, optimisation and support. Key duties: Business Intelligence & Reporting Design, develop and maintain enterprise Power BI solutions Design and maintain scalable data models using dimensional modelling and star schema best practices Create intuitive dashboards, reports and visualisations that enable data-driven decision making. Develop and maintain semantic models, datasets, dataflows and Power BI workspaces. Implement best practices for report performance, usability, security and governance. Develop advanced DAX calculations, measures and KPIs. Optimise report and dataset performance, ensuring reliability and scalability Wider Fabric Knowledge would be advantageous Understanding of data warehouse solutions would be ideal but not essential Client & Stakeholder Engagement Work directly with clients and business stakeholders to understand requirements Translate business requirements into robust technical solutions Conduct workshops, technical reviews and design sessions Produce high-quality technical documentation and solution designs Provide guidance and recommendations on best practices and future roadmap opportunities Leadership & Mentoring Provide technical leadership within the BI aspect of the Development team Mentor and support junior BI Developers and Data Engineers Undertake code reviews and provide constructive technical feedback Assist in developing standards, frameworks and development methodologies Promote continual learning and knowledge sharing across the team About you Essential Strong commercial experience developing Power BI solutions Advanced knowledge of Power BI including: DAX Power Query Semantic Models Row Level Security (RLS) Workspace and deployment management Extensive SQL Server development experience Experience designing and implementing dimensional models Experience gathering requirements and producing technical documentation Experience working directly with business stakeholders and clients Experience troubleshooting and performance tuning reporting and database solutions Experience using source control systems such as Git and Azure DevOps Desirable Experience with Azure Data Services Experience with Microsoft Fabric Data Factory Experience with Lakehouse architectures Experience with PowerShell automation Experience with CI/CD pipelines and automated deployments Experience with Python for data engineering or analytics An understanding of data warehousing principles and methodologies is preferable Experience developing ETL/ELT processes Knowledge of Microsoft Fabric and modern data platform technologies is preferable Knowledge of Microsoft Purview and data governance frameworks Microsoft certifications including PL-300, DP-600 or DP-203 Personal Attributes Excellent analytical and problem-solving skills. Strong communication and stakeholder management abilities. Passion for data and new technologies. Self-motivated and capable of working independently. Strong mentoring and coaching capabilities. Commercial awareness and customer-focused mindset. Ability to prioritise and manage multiple assignments simultaneously. Commitment to continual professional development. Why join us: Competitive salary and benefits package Generous Pension Contribution Scheme (up to 10% match) Income Protection/Life Insurance 5 weeks' annual leave (pro rata) plus options to buy/sell days Paid birthday leave, volunteering days, and extra leave for long service Work with modern Microsoft technologies including Fabric, Power BI and Azure. Opportunity to influence technical direction and best practices. Supportive environment focused on learning and professional growth. Exposure to a diverse client base and challenging projects. Opportunity to mentor and develop the next generation of BI professionals. Company-sponsored training and certifications Quarterly team training and get-togethers Please click on the APPLY button to send your CV, you will then be sent a link to a Skills Assessment Form. Only candidates that complete the Skills Assessment form will be considered. Expected recruitment timeline: Applications close: 17th September First interviews: Week of 21st September via video Second interviews: 14th October in person Candidates with experience of; Power BI Developer, Senior BI Developer, Business Intelligence Developer, BI Analyst, Data Visualization Specialist, Microsoft Fabric Developer, DAX Developer, SQL & Power BI Engineer, BI Consultant, Analytics Developer, Reporting Specialist, Data Modeller, Enterprise BI Developer, BI Technical Lead, Business Intelligence Analyst also be considered for this role.

2nd Line IT Support Engineer Manchester Office-based Are you a technically strong 2nd Line IT Support Engineer looking for a role where you'll have genuine ownership of technical issues and play an active part in infrastructure change? We're looking for an experienced 2nd Line IT Support Engineer to join an established IT team supporting approximately 500 employees across a national branch network. This is a hands-on technical role and you'll become the primary escalation point for the 1st Line team, while working alongside an existing 2nd Line Technician on infrastructure support and change projects. We're looking for someone who can combine strong engineering ability with excellent customer service - someone who can investigate root causes, understand the wider impact of an issue and implement solutions properly. The Role As a 2nd Line IT Support Engineer, you'll be responsible for: Acting as the primary technical escalation point for 1st Line IT Support. Diagnosing and resolving complex 2nd Line infrastructure and end-user issues. Supporting and administering Microsoft 365 and Exchange Online. Providing VMware VDI support across a branch estate supporting approximately 240 users. Supporting and managing network infrastructure, including firewalls and switches. Working with Palo Alto perimeter security and Juniper networking technologies. Supporting the wider Microsoft-first infrastructure environment. Working with technologies including Intune, Autopilot, Entra ID and NinjaOne. Supporting backup and infrastructure technologies, including Veeam. Investigating recurring issues and identifying root causes rather than relying on temporary fixes. Working alongside the existing 2nd Line Technician to provide effective technical support. Participating in infrastructure projects and technology improvements. Working within formal change-control processes. Maintaining accurate technical documentation. Supporting the ongoing IT transformation programme. Ensuring solutions are implemented securely and in line with organisational policies. The Technical Environment You'll be working across a modern Microsoft-first infrastructure, including: Microsoft 365 Exchange Online Entra ID Intune Autopilot NinjaOne VMware VDI Palo Alto Juniper Veeam Keeper The branch VDI environment currently supports approximately 240 users, while the wider organisation has around 500 employees. This is therefore an excellent opportunity for someone who wants exposure to a broad infrastructure environment rather than a narrow desktop-support position. About You We're looking for a technically capable 2nd Line Engineer who enjoys getting to the bottom of difficult problems. You should have demonstrable hands-on experience in areas such as: Microsoft 365 administration. Exchange Online. Entra ID / Active Directory. Intune and device management. Windows infrastructure and desktop support. VMware / VDI environments. Networking and troubleshooting. Firewall and switch administration. Backup technologies. Infrastructure troubleshooting and problem management. Experience with Palo Alto, Juniper, Veeam, NinjaOne and Autopilot would be highly advantageous. You don't need to be an expert in every technology listed, but you must be able to demonstrate genuine hands-on technical depth in the relevant areas. Customer Service Matters Technical ability is only half of the role. We're looking for someone who understands that IT support is ultimately a service function. You should be: Calm and composed under pressure. Approachable and professional. Comfortable supporting non-technical users. Able to explain complex technical issues clearly. Patient and solutions-focused. Someone who takes ownership rather than simply passing problems on. Committed to resolving issues properly and preventing them from recurring. Think Apple Genius Bar standards of customer care, combined with the technical ability of an infrastructure engineer. Desirable ITIL knowledge or certification. Familiarity with ISO 27001. Previous experience working within a regulated environment. Strong understanding of incident, problem and change management. Experience working within formal change-control processes. Experience contributing to infrastructure transformation projects. The Environment The organisation operates within a regulated environment, so security, documentation and change discipline are important parts of the role. You'll be based in Manchester, working alongside an established IT team and an existing 2nd Line Technician. The Recruitment Process We take technical competence seriously. The recruitment process includes a practical technical assessment, giving candidates the opportunity to demonstrate how they actually approach technical problems. We aren't looking for people who simply interview well. We want to see how you work. Candidates will be assessed on both technical capability and their approach to service and problem resolution. What We're Looking For Non-negotiables include: Excellent written and verbal communication. Proven 2nd Line technical competence. Strong customer service skills, supported by concrete examples or references. A stable and explainable employment history. Experience working within structured processes. A strong information-security mindset. The ability to work within controlled change processes. A genuine approach to diagnosing and resolving technical problems. If you're a strong 2nd Line IT Support Engineer who wants to work across Microsoft 365, infrastructure, networking and VDI while playing a key role in an organisation's IT transformation, we'd like to hear from you. Interested? Please Click Apply Now! 2nd Line IT Support Analyst - Manchester

1st Line IT Support Analyst Manchester Office-based Are you an IT Support professional who enjoys solving problems rather than simply logging tickets? We re looking for a 1st Line IT Support Analyst to join an established IT team in Manchester and become the front door of IT support for approximately 500 employees across a national branch network. This is not a call-logging role . We re looking for someone with genuine technical ability who can diagnose issues, resolve them properly and provide a high standard of customer service. You ll support head office colleagues through walk-up support as well as providing remote assistance to users across a national branch network, many of whom are non-technical. The Role As a 1st Line IT Support Analyst, you ll be responsible for: Acting as the first point of contact for IT support across the organisation. Managing and triaging tickets through NinjaOne . Diagnosing and resolving hardware, software, account and connectivity issues. Providing hands-on and remote support to users. Supporting head office staff through walk-up IT support. Providing remote support to users across a national branch network. Administering user accounts and devices through Microsoft Entra ID, Intune and Active Directory . Supporting Microsoft 365 users and resolving common M365 issues. Carrying out first-time fixes wherever possible and ensuring solutions are properly implemented. Escalating complex incidents to the 2nd Line team where appropriate. Maintaining accurate documentation and following structured IT service management processes. Working within agreed change, security and compliance procedures. Contributing to the ongoing IT transformation programme. The expectation is simple: don't just restart it and hope. Understand the problem, find the cause and fix it properly. About You We're looking for someone who combines technical ability with excellent customer service . You'll ideally have experience in an IT support environment where you have been responsible for diagnosing and resolving issues rather than simply passing tickets to someone else. You should have hands-on experience with some or all of: Microsoft 365 Microsoft Entra ID Microsoft Intune Active Directory Windows desktop support Hardware and software troubleshooting Remote support Ticketing / RMM platforms, ideally NinjaOne Basic networking and connectivity troubleshooting Experience with Autopilot, Keeper or similar technologies would be advantageous. The Customer Service Side Matters Too We're looking for someone who is: Calm and approachable, even under pressure. Patient when supporting non-technical users. Able to explain technical problems clearly without using unnecessary jargon. Naturally service-focused. Comfortable dealing with people at all levels. Someone who takes ownership of issues and sees them through to resolution. Think Apple Genius Bar standards of customer care, backed by genuine technical troubleshooting ability. Desirable ITIL knowledge or certification. Familiarity with ISO 27001 . Experience working within a regulated or highly structured environment. An understanding of incident, problem and change management. Experience supporting users across multiple locations. The Environment The technology environment is modern and predominantly Microsoft-based, including: Microsoft 365 Exchange Online Entra ID Intune Autopilot Active Directory NinjaOne Keeper You'll be based at Manchester , working alongside an established IT team. The Recruitment Process Technical competence is important to us, so the recruitment process includes a practical assessment . We don't expect candidates to simply talk about what they can do we want to see how you approach real technical problems. You'll therefore need to demonstrate both your technical ability and your approach to customer service. What We're Looking For Non-negotiables include: Excellent written and verbal communication. Proven technical competence appropriate to a 1st Line environment. Strong customer service skills, supported by concrete examples or references. A stable and explainable employment history. The ability to work within structured processes. A professional approach to security, access and change management. If you're a technically capable 1st Line IT Support professional who takes pride in delivering a genuinely excellent service, we'd like to hear from you. Interested? Please Click Apply Now! 1st Line IT Support Analyst

Graduate ServiceNow Support Analyst Competitive Salary Derby (Hybrid) Permanent We are continuing to invest heavily in our ServiceNow platform and digital transformation capabilities. As part of this growth, we are looking to appoint a Graduate ServiceNow Support Analyst on a permanent basis. This is an exciting opportunity for a recent graduate looking to begin a career within technology, platform support, and enterprise applications. You'll receive hands-on training, work alongside experienced ServiceNow professionals, and gain exposure to one of the world's leading digital workflow platforms. Role Summary As a Graduate ServiceNow Support Analyst, you will support the day-to-day operation of the ServiceNow platform, helping to resolve user queries, investigate incidents, and assist with system configuration and enhancement activities. Working closely with platform specialists, developers, business stakeholders, and third-party partners, you will develop your technical knowledge while contributing to the ongoing success of a business-critical platform. This role offers an excellent foundation for a long-term career within ServiceNow and could lead to opportunities as a ServiceNow Developer, Technical Consultant, Platform Administrator, or Business Analyst. Key Responsibilities • Provide first-line support for ServiceNow users across the business. • Assist in the investigation and resolution of platform incidents and service requests. • Log, triage, and prioritise support tickets. • Monitor platform performance and escalate issues where appropriate. • Support platform testing, upgrades, and enhancement activities. • Assist with maintaining system documentation, user guides, and knowledge articles. • Work with senior team members to identify recurring issues and potential improvements. • Learn ServiceNow administration and configuration best practices. • Participate in training and development programmes to build ServiceNow expertise. • Collaborate with colleagues across technology and business teams to deliver excellent user support. Exposure To • ITSM (IT Service Management) • CSM (Customer Service Management) • CMDB • Asset Management • Knowledge Management • Service Portal • Integration Hub • Flow Designer • Reporting & Dashboards • Performance Analytics • Custom Applications About You We're looking for enthusiastic graduates who are passionate about technology and eager to build a career in digital platforms and IT services. You may have: • A degree in Computer Science, Information Technology, Business Information Systems, Software Engineering, Cyber Security, or a related discipline. • A genuine interest in technology, digital transformation, and enterprise systems. • Strong problem-solving and analytical skills. • Excellent communication and interpersonal skills. • The ability to learn quickly and work collaboratively within a team. • Strong attention to detail and organisational skills. Desirable Skills • Basic understanding of IT Service Management or ITIL principles. • Exposure to JavaScript, programming, or scripting through studies or personal projects. • Knowledge of databases, APIs, or system integrations. • Experience using service desk, ticketing, or workflow management tools. • Relevant university projects, internships, placements, or work experience within technology. What You'll Receive • Structured training and mentoring from experienced ServiceNow professionals. • Clear career progression opportunities. • Exposure to enterprise-scale technology platforms. • Support towards ServiceNow certifications. • Hybrid working environment. • Competitive salary and benefits package. Key Competencies • Customer Focus • Problem Solving • Communication Skills • Curiosity and Willingness to Learn • Teamwork and Collaboration • Attention to Detail • Adaptability

Service Desk Analyst - Bristol This is an exciting opportunity to work for a high-profile North Bristol based company who are looking to expand their Service Desk team which provides first class support to employees based across two offices. This is a busy and varied role providing technical support on a variety of systems, answering support queries either onsite or via phone or email. In order to be considered for this Service Desk Analyst role we are looking for most of the following experience: Previous experience of working on an IT Service Desk / Helpdesk in a 1st Line or 2nd Line role Experience of logging calls through a call logging system Active Directory, MS 365 Administration, Windows OS support Hardware knowledge, laptops, desktops, monitors etc. Basic Networking - DNS/DHCP, VPN issues, IP configuration Excellent customer service skills The Service Desk Analyst will be working on-site five days a week based in North Bristol with excellent transport links. This role is covering a shift pattern between the hours of 7.30am and 5pm. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

1st Line Support Helpdesk Analyst Paddock Wood 25k - 30k DOE - Do you have experience of working in a MSP? - Are you looking to advance your career in IT? - Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP? - Looking for a company to invest in your Training? Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude. As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Working hours are 8.30am to 17:30 This is a fun and rewarding environment where people are looked after and enabled to reach their full potential Duties Provide Remote/Onsite 1st Line support to clients relating to their core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory First point of contact for support calls Installation work of core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good problem solving skills 1st Line level Experience with most of our core technologies: Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory Benefits 25 days holiday Your Birthday as a bonus annual leave day Annual Staff Bonus Pension scheme 2 weeks of dedicated training days Service Desk gamification rewards Free onsite parking Ride2work Scheme Fully airconditioned offices Onsite Games Room Dress down Fridays Unlimited free fruit and soft drinks. Beans to cup coffee machine Company paid quarterly social events New client introduction bonus New staff introduction bonus Regular anonymous pulse surveys to help us help you PerkBox discounts and offers Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.

Your New Company We are currently recruiting for an IT Support Analyst to join an established team on a permanent basis. This is a newly created position due to the organisations growth. Please note this role is 5 days a week on site in Guildford. This is an excellent opportunity for an existing 1st Line/ Service Desk, or IT Support Analyst looking for the next step in their career. You'll be joining a collaborative team who enjoy providing high-quality technical support to internal customers, whilst contributing to the ongoing improvement of IT services and infrastructure. Working closely with colleagues across the business, you will play a key role in ensuring the reliable operation of technology systems and delivering an excellent end-user experience. Your New Role As an IT Support Analyst, you will provide hands-on 1st and 2nd line support, responding to incidents and service requests in a professional and timely manner. You will diagnose and resolve a range of technical issues, including user account administration, password resets, multi-factor authentication support, software installations and hardware faults. You will also be responsible for configuring and deploying new hardware and software, supporting IT operations and maintenance activities, and helping to maintain a stable and secure technology environment. The role will involve maintaining accurate IT documentation, assisting with hardware asset management and inventory control, and working closely with senior IT colleagues and third-party suppliers where escalation is required. You will also be encouraged to develop your technical knowledge and contribute ideas for improving IT processes and enhancing the overall user experience. Some travel between sites will be required, therefore a full UK driving licence is essential. What You'll Need to Succeed To be successful in this role, you will have previous experience providing technical support in a similar role (providing BAU and project support) and possess strong communication skills, with the ability to engage effectively with stakeholders at all levels. You will have experience supporting Windows 10 and Windows 11 environments, managing hardware lifecycle activities, and installing, configuring and maintaining desktops, laptops, printers and associated IT equipment. You will have a solid understanding of networking fundamentals, including connectivity troubleshooting, along with exposure to Active Directory, DNS, DHCP or similar user management technologies. Knowledge of IT service management frameworks such as ITIL and an appreciation of cyber security best practices are also important.Additional experience with technologies such as VMware vSphere, Microsoft Exchange, Microsoft 365 administration, Cisco Meraki, Sophos Central, backup solutions or Linux environments would be advantageous but is not essential. Relevant certifications such as CompTIA A+, Microsoft certifications or ITIL Foundation would also be beneficial. What You'll Get in Return Salary around 38,000 (possibly some flexibility in this depending on your experience), performance related annual bonus, 36 days annual leave (inclusive of BH), optional private health and dental insurance, salary sacrifice schemes, incl. cycle to work, pension contributions matched up to 10% by the Company, annual employee medical, training & development opportunities and relocation assistance (where applicable). In addition, you will also benefit from ongoing professional development opportunities, exposure to a broad range of technologies and the chance to work within a supportive and collaborative team environment. What You Need to Do Now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

2nd Line Service Desk Engineer (MSP) Up to £35K + Company Benefits Hybrid - Northampton As a 2nd line support engineer, you will be responsible for assisting in 2nd Line team in overall operation & support for our customers. This will include supporting our customers with requests and incidents remotely. Additionally, you will be a point of contact for the main Service Desk Team supporting our workshop, 1st Line, Field, & 3rd line teams during day-to-day operation. Working as part of a team you ll swiftly handle incoming calls and tickets to the Service Desk, effectively prioritising tickets to ensure technical queries are resolved quickly and customers remain satisfied. User Support and advice: 70% Provide 2nd line technical support for all customers Take responsibility and exceed department Service Level Agreements Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained Ensure that customer and Bechtle office solutions equipment/goods are installed to appropriate standards and industry best practice Aid the service team for technical design, implementation and support of customer incidents and projects Create and maintain suitable customer infrastructure / service documentation Assist with the planning of internal and customer project work Ensure that each service incident or installation is tested as per the client s sign off process and that this information is stored correctly Work under own initiatives as part of the service team to ensure high quality support to clients Ensure incident information is recorded accurately and in a timely manner and job sheets are accurate and completed daily Seek and highlight additional opportunities whilst reviewing customers infrastructures Suggest improvements for the on-going development of the service department Personal and Team Development: 20% Act as a role model for delivering results for enthusiasm and enjoyment of your work for teamwork, for coaching and mentoring of colleagues and team members and for professional standards of behaviour. Provide cover or deputise for other analysts in their absence either within the same team or across teams. Undertake ad-hoc projects as agreed with the Management team on behalf of Support Services that may involve site visits, customer meetings, or vendor management. Develop new documentation and procedures. Research and Development: 5% Investigate new software and hardware for potentially new and existing clients to ensure that we are at the forefront of technology. Assist with Problem Investigation where necessary. Comply with Bechtle s standard working practices: 5% Comply with all company, department and customer policies and procedures to include attending team meetings and completion of administrative tasks Experience Minimum 2 years' experience supporting Microsoft technologies including Windows Server, Active Directory, Microsoft 365, alongside networks, printers, PCs, and business applications. Proven experience of enterprise / mainstream technologies and applications primarily focused on Microsoft front/backend products as well as anti-virus and backup platforms and operations. Experience with other enterprise / mainstream technologies and applications such as Citrix, VMware and Cisco are desirable. What we Offer Hybrid Working (3 days in / up to 2 days remote if required, after probation which is 3 months) Flexible Work Shift Patterns - Between 7am and 7pm Salary £30,000 - £35,000 Depending on experience Culture Social events, Supportive, Fun, Hard working Perks Incentives (holidays, vouchers, lunches, spot prizes) Top of the range technology in office and for home working (laptops, screens, etc) Subsidised health care/medical benefits Annual Leave 25-30 days plus B.H s + optional 2 weeks unpaid. Increases with time spent