Customer Success Manager Job Advertisement : Customer Success Manager Location: London City Contract Type: Permanent Salary: 40,000 - 50,000 per annum Working Pattern: Full Time, hybrid (1 day working from home) Our client, a leading player in the technology sector, is seeking a dynamic Customer Success Manager to join their team! This role is pivotal in nurturing long-term client relationships and ensuring that customers derive maximum value from their partnerships. If you are passionate about customer success and thrive in a collaborative environment, this opportunity is for you! Key Responsibilities : Client Relationship Management: Manage and develop a portfolio of strategic client accounts, maintaining a thorough understanding of each customer's business objectives, challenges, technology landscape, contract status, and commercial value. Build strong, trusted relationships with key stakeholders through regular face-to-face meetings, virtual reviews, telephone contact, and email communication. Conduct Quarterly Business Reviews (QBRs), Service Reviews, and Strategic Planning Sessions with clients. Act as the primary point of contact for customer relationship management and account development activities. Drive customer satisfaction, engagement, and long-term retention across the client portfolio. Account Retention and Growth: Achieve and maintain high client retention levels, targeting 100% Managed Service Contract Renewals and 80% Professional Services and Voucher Renewals Identify opportunities to expand customer engagement through additional Dataquest services, solutions, and strategic initiatives. Develop account growth plans aligned with client business objectives and technology roadmaps. Collaborate with the Sales team to support new business opportunities, renewals, and cross-sell/up-sell activities. Service Delivery and Operational Alignment: Work closely with Service Delivery, Technical Consultants, and Operations teams to monitor service performance and customer outcomes. Review service metrics, support trends, project delivery status, and customer feedback to identify improvement opportunities. Ensure all client account documentation, meeting notes, contract records, and strategic plans are maintained accurately within CRM systems. Support smooth customer onboarding and transition processes following handover from Sales. Strategic Customer Success: Understand clients' business priorities, industry trends, and technology challenges to provide proactive recommendations. Advocate on behalf of customers internally to ensure delivery teams understand and meet customer expectations. Assist clients in maximising return on investment from their technology solutions and services. Provide insightful reporting and recommendations that support customer success and continuous improvement. Internal Collaboration: Work closely with Sales, Marketing, Procurement, Service Desk, Projects, and Technical teams to deliver a consistent customer experience. Contribute to Customer Success initiatives, playbooks, and best practices across the business. Respond promptly to requests and strategic initiatives from the IT Sales Director and senior leadership team. Skills & Experience Essential Experience Minimum of 2 years' experience in Customer Success, Account Management, Client Services, or Relationship Management. Experience managing multiple customer accounts within a technology, managed services, or B2B environment. Proven ability to build relationships and present effectively to senior stakeholders and decision makers. Experience conducting business reviews, customer meetings, and service performance discussions. Demonstrated ability to identify and convert growth opportunities within existing accounts. Strong commercial awareness with an understanding of contracts, renewals, and customer profitability. Experience using CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics, or similar systems. Good working knowledge of Microsoft 365 applications. Desirable Experience Experience working within an IT Managed Service Provider (MSP). Understanding of Microsoft solutions including Microsoft 365, Azure, Security, Modern Workplace, and Copilot technologies. Experience supporting customer technology roadmaps and digital transformation initiatives. ITIL awareness or service management knowledge. Knowledge & Competencies Strong customer success and customer lifecycle management principles. Excellent stakeholder engagement and relationship-building skills. Commercially focused with strong account development capabilities. Consultative selling and strategic account planning expertise. Ability to analyse data, identify trends, and present meaningful recommendations. Strong organisational and time management skills. Excellent verbal, written, and presentation skills. Ability to prioritise effectively and manage competing demands. Understanding of customer service excellence and service delivery best practices. Strong problem-solving and decision-making skills. High level of business and technology acumen. Ability to work collaboratively across multiple departments and teams. To express interest in this position, please submit your CV and a cover letter detailing your relevant experience. Don't miss out on this chance to advance your career in a thriving environment! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
15/09/2026
Full time
Customer Success Manager Job Advertisement : Customer Success Manager Location: London City Contract Type: Permanent Salary: 40,000 - 50,000 per annum Working Pattern: Full Time, hybrid (1 day working from home) Our client, a leading player in the technology sector, is seeking a dynamic Customer Success Manager to join their team! This role is pivotal in nurturing long-term client relationships and ensuring that customers derive maximum value from their partnerships. If you are passionate about customer success and thrive in a collaborative environment, this opportunity is for you! Key Responsibilities : Client Relationship Management: Manage and develop a portfolio of strategic client accounts, maintaining a thorough understanding of each customer's business objectives, challenges, technology landscape, contract status, and commercial value. Build strong, trusted relationships with key stakeholders through regular face-to-face meetings, virtual reviews, telephone contact, and email communication. Conduct Quarterly Business Reviews (QBRs), Service Reviews, and Strategic Planning Sessions with clients. Act as the primary point of contact for customer relationship management and account development activities. Drive customer satisfaction, engagement, and long-term retention across the client portfolio. Account Retention and Growth: Achieve and maintain high client retention levels, targeting 100% Managed Service Contract Renewals and 80% Professional Services and Voucher Renewals Identify opportunities to expand customer engagement through additional Dataquest services, solutions, and strategic initiatives. Develop account growth plans aligned with client business objectives and technology roadmaps. Collaborate with the Sales team to support new business opportunities, renewals, and cross-sell/up-sell activities. Service Delivery and Operational Alignment: Work closely with Service Delivery, Technical Consultants, and Operations teams to monitor service performance and customer outcomes. Review service metrics, support trends, project delivery status, and customer feedback to identify improvement opportunities. Ensure all client account documentation, meeting notes, contract records, and strategic plans are maintained accurately within CRM systems. Support smooth customer onboarding and transition processes following handover from Sales. Strategic Customer Success: Understand clients' business priorities, industry trends, and technology challenges to provide proactive recommendations. Advocate on behalf of customers internally to ensure delivery teams understand and meet customer expectations. Assist clients in maximising return on investment from their technology solutions and services. Provide insightful reporting and recommendations that support customer success and continuous improvement. Internal Collaboration: Work closely with Sales, Marketing, Procurement, Service Desk, Projects, and Technical teams to deliver a consistent customer experience. Contribute to Customer Success initiatives, playbooks, and best practices across the business. Respond promptly to requests and strategic initiatives from the IT Sales Director and senior leadership team. Skills & Experience Essential Experience Minimum of 2 years' experience in Customer Success, Account Management, Client Services, or Relationship Management. Experience managing multiple customer accounts within a technology, managed services, or B2B environment. Proven ability to build relationships and present effectively to senior stakeholders and decision makers. Experience conducting business reviews, customer meetings, and service performance discussions. Demonstrated ability to identify and convert growth opportunities within existing accounts. Strong commercial awareness with an understanding of contracts, renewals, and customer profitability. Experience using CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics, or similar systems. Good working knowledge of Microsoft 365 applications. Desirable Experience Experience working within an IT Managed Service Provider (MSP). Understanding of Microsoft solutions including Microsoft 365, Azure, Security, Modern Workplace, and Copilot technologies. Experience supporting customer technology roadmaps and digital transformation initiatives. ITIL awareness or service management knowledge. Knowledge & Competencies Strong customer success and customer lifecycle management principles. Excellent stakeholder engagement and relationship-building skills. Commercially focused with strong account development capabilities. Consultative selling and strategic account planning expertise. Ability to analyse data, identify trends, and present meaningful recommendations. Strong organisational and time management skills. Excellent verbal, written, and presentation skills. Ability to prioritise effectively and manage competing demands. Understanding of customer service excellence and service delivery best practices. Strong problem-solving and decision-making skills. High level of business and technology acumen. Ability to work collaboratively across multiple departments and teams. To express interest in this position, please submit your CV and a cover letter detailing your relevant experience. Don't miss out on this chance to advance your career in a thriving environment! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Security Practise Lead Permanent 100k - 120k per annum Remote with occasional nationwide travel across the UK The Opportunity We are looking for a Security Practice Lead to help build and mature our clients security services capability. The role spans three areas: defining and developing our security service portfolio, delivering those services to clients with consistency and quality, and supporting the sales team to win security business. This is a hands-on, practitioner-level role with genuine influence over the direction of our security practice. You will work closely with delivery, sales, and pre-sales to ensure security is embedded across everything we take to market. What You Will Do Security Portfolio Development Support the definition and development of Espria's Security Services portfolio: MDR, SIEM, Identity, Compliance, and AI SOC Help productise security services with clearly defined scope, SLA, and pricing aligned to the standard service catalogue Contribute to the security attach strategy, ensuring security services are embedded across platform bundles Assist in developing Security+ and compliance offerings within the Modern Workplace and Cloud tiers Keep the portfolio current - monitoring the threat landscape and recommending service enhancements where appropriate Service Delivery & Automation Lead the delivery of managed security services to clients, ensuring consistent, high-quality outcomes Contribute to the development of standardised security delivery processes, reducing reliance on bespoke approaches Work within Espria's automated remediation workflow - integrating Tenable, NinjaOne, and HaloPSA - to support detect-to-remediate capability Identify opportunities to improve automation within security workflows and feed recommendations into the broader automation roadmap Support onboarding of new security customers, ensuring a smooth transition onto the platform Collaborate with operations and finance to develop visibility of security service performance and profitability Sales & Pre-Sales Support Work closely with the sales team to support security-led opportunities from qualification through to close Lead technical discovery and scoping conversations with prospects and existing clients Produce and present solution designs, security assessments, and proposals that clearly articulate business value Support bid and tender responses where security expertise is required Develop sales enablement materials - including service overviews, battle cards, and objection-handling guides - to upskill the sales team on security Contribute to client-facing QBRs by presenting security performance data and identifying upsell opportunities Technical Leadership Act as a senior technical voice on security across delivery, sales, and client engagements Provide guidance and support to the delivery team on security incidents and escalations Maintain working relationships with key vendors including Microsoft (Sentinel, Defender) and Tenable Contribute to Microsoft co-sell activity where security expertise adds value What We Are Looking For Proven experience designing and delivering managed security services in an MSP or MSSP environment Strong hands-on expertise across MDR, SIEM (Microsoft Sentinel preferred), Identity, and endpoint security Experience with vulnerability management tooling - Tenable or equivalent - and understanding of remediation workflows Demonstrable ability to build and standardise service delivery - not just configure tools Commercial awareness: able to think in terms of margin, attach rates, and recurring revenue Strong communicator - able to present at board level and lead technical pre-sales conversations equally
14/09/2026
Full time
Security Practise Lead Permanent 100k - 120k per annum Remote with occasional nationwide travel across the UK The Opportunity We are looking for a Security Practice Lead to help build and mature our clients security services capability. The role spans three areas: defining and developing our security service portfolio, delivering those services to clients with consistency and quality, and supporting the sales team to win security business. This is a hands-on, practitioner-level role with genuine influence over the direction of our security practice. You will work closely with delivery, sales, and pre-sales to ensure security is embedded across everything we take to market. What You Will Do Security Portfolio Development Support the definition and development of Espria's Security Services portfolio: MDR, SIEM, Identity, Compliance, and AI SOC Help productise security services with clearly defined scope, SLA, and pricing aligned to the standard service catalogue Contribute to the security attach strategy, ensuring security services are embedded across platform bundles Assist in developing Security+ and compliance offerings within the Modern Workplace and Cloud tiers Keep the portfolio current - monitoring the threat landscape and recommending service enhancements where appropriate Service Delivery & Automation Lead the delivery of managed security services to clients, ensuring consistent, high-quality outcomes Contribute to the development of standardised security delivery processes, reducing reliance on bespoke approaches Work within Espria's automated remediation workflow - integrating Tenable, NinjaOne, and HaloPSA - to support detect-to-remediate capability Identify opportunities to improve automation within security workflows and feed recommendations into the broader automation roadmap Support onboarding of new security customers, ensuring a smooth transition onto the platform Collaborate with operations and finance to develop visibility of security service performance and profitability Sales & Pre-Sales Support Work closely with the sales team to support security-led opportunities from qualification through to close Lead technical discovery and scoping conversations with prospects and existing clients Produce and present solution designs, security assessments, and proposals that clearly articulate business value Support bid and tender responses where security expertise is required Develop sales enablement materials - including service overviews, battle cards, and objection-handling guides - to upskill the sales team on security Contribute to client-facing QBRs by presenting security performance data and identifying upsell opportunities Technical Leadership Act as a senior technical voice on security across delivery, sales, and client engagements Provide guidance and support to the delivery team on security incidents and escalations Maintain working relationships with key vendors including Microsoft (Sentinel, Defender) and Tenable Contribute to Microsoft co-sell activity where security expertise adds value What We Are Looking For Proven experience designing and delivering managed security services in an MSP or MSSP environment Strong hands-on expertise across MDR, SIEM (Microsoft Sentinel preferred), Identity, and endpoint security Experience with vulnerability management tooling - Tenable or equivalent - and understanding of remediation workflows Demonstrable ability to build and standardise service delivery - not just configure tools Commercial awareness: able to think in terms of margin, attach rates, and recurring revenue Strong communicator - able to present at board level and lead technical pre-sales conversations equally
An established IT services business providing managed IT support, technical projects and related services to business customers. The company operates a customer-focused technical team and supports clients with their ongoing IT requirements, projects and service delivery. Job Description: Take overall responsibility for the delivery of IT support, projects and managed services to business customers. Lead, manage and develop the technical team, including recruitment, onboarding, training, one-to-ones and appraisals. Allocate and schedule technical resources to ensure operational and project requirements are met. Monitor service delivery and ensure the team consistently meets agreed customer SLAs and operational targets. Monitor and report on key performance indicators (KPIs), identifying opportunities for continuous improvement. Maintain accurate and up-to-date customer documentation, service tickets and contract records. Build strong relationships with customers and act as a key technical contact for senior stakeholders. Lead technical discussions during the sales process, supporting hardware, software and project requirements. Conduct regular customer reviews, present service performance and identify opportunities for service improvements or additional solutions. Act as the escalation point for complex technical issues, providing hands-on technical support where required. Maintain a strong understanding of the technologies and services supported by the business. Help develop and maintain technical standards, processes and documentation. Work closely with senior management to plan future resource requirements, recruitment and staff training. Promote a collaborative, professional and customer-focused culture within the technical team. Candidate Requirements: Proven experience working within an MSP environment. Experience using managed service tools such as Kaseya, Autotask or equivalent. Strong communication and presentation skills, with the confidence to engage with company owners and senior stakeholders. Proven experience recruiting, managing and developing a technical team. Full, clean UK driving licence. Experience with ticketing/PSA platforms and RMM integrations is desirable. Additional vendor certifications, such as Microsoft Modern Workplace, Azure or Cisco, are desirable. Commercial experience working with gross profit or target-driven bonus structures would be advantageous. This role is commutable from: Middlewich, Cheshire and surrounding areas. This role would suit candidates with the following experience: Technical Manager, IT Manager, Service Delivery Manager, MSP Manager, IT Service Manager, Senior IT Support Manager Hours: Monday Friday 9:00 am - 5:00 pm Salary: up to £50,000 DOE Per Annum Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.
11/09/2026
Full time
An established IT services business providing managed IT support, technical projects and related services to business customers. The company operates a customer-focused technical team and supports clients with their ongoing IT requirements, projects and service delivery. Job Description: Take overall responsibility for the delivery of IT support, projects and managed services to business customers. Lead, manage and develop the technical team, including recruitment, onboarding, training, one-to-ones and appraisals. Allocate and schedule technical resources to ensure operational and project requirements are met. Monitor service delivery and ensure the team consistently meets agreed customer SLAs and operational targets. Monitor and report on key performance indicators (KPIs), identifying opportunities for continuous improvement. Maintain accurate and up-to-date customer documentation, service tickets and contract records. Build strong relationships with customers and act as a key technical contact for senior stakeholders. Lead technical discussions during the sales process, supporting hardware, software and project requirements. Conduct regular customer reviews, present service performance and identify opportunities for service improvements or additional solutions. Act as the escalation point for complex technical issues, providing hands-on technical support where required. Maintain a strong understanding of the technologies and services supported by the business. Help develop and maintain technical standards, processes and documentation. Work closely with senior management to plan future resource requirements, recruitment and staff training. Promote a collaborative, professional and customer-focused culture within the technical team. Candidate Requirements: Proven experience working within an MSP environment. Experience using managed service tools such as Kaseya, Autotask or equivalent. Strong communication and presentation skills, with the confidence to engage with company owners and senior stakeholders. Proven experience recruiting, managing and developing a technical team. Full, clean UK driving licence. Experience with ticketing/PSA platforms and RMM integrations is desirable. Additional vendor certifications, such as Microsoft Modern Workplace, Azure or Cisco, are desirable. Commercial experience working with gross profit or target-driven bonus structures would be advantageous. This role is commutable from: Middlewich, Cheshire and surrounding areas. This role would suit candidates with the following experience: Technical Manager, IT Manager, Service Delivery Manager, MSP Manager, IT Service Manager, Senior IT Support Manager Hours: Monday Friday 9:00 am - 5:00 pm Salary: up to £50,000 DOE Per Annum Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.
Project Manager required by market leading, award winning, professional services organisation based in Central Bristol on a hybrid working basis. Salary: 55,000 - 65,000 DOE + excellent benefits, including a 10-15% annual bonus, private healthcare and flexible hybrid working. An exciting opportunity has arisen for an experienced Project Manager to join a highly respected and rapidly evolving organisation at the forefront of digital transformation, innovation and AI adoption. Working as part of a high-performing transformation function, you will lead the delivery of a diverse portfolio of projects designed to improve operational efficiency, modernise business processes and drive organisational change. Current initiatives include AI-enabled workflow redesign, enterprise technology implementations, financial systems transformation, workplace modernisation and people-focused change programmes. This is an ideal opportunity for a Project Manager who enjoys operating in a fast-paced environment and has a genuine interest in emerging technologies, digital innovation and the practical application of AI. Key responsibilities: Lead the end-to-end delivery of multiple digital, transformation and innovation projects. Define project scope, plans, budgets and delivery milestones, ensuring successful outcomes. Manage project risks, issues, dependencies and change requests. Coordinate cross-functional teams and third-party suppliers to ensure effective delivery. Facilitate Agile ceremonies, support sprint planning and promote continuous improvement. Build strong relationships with stakeholders across the business, providing regular updates and clear communication. Produce high-quality project documentation, including business cases, requirements and status reports. Ensure a smooth transition into business-as-usual operations following project completion. About you: Proven experience delivering complex transformation, digital or technology-led projects. Strong understanding of Agile delivery methodologies, with practical experience of Scrum and Agile ways of working. Experience using Azure DevOps to manage backlogs, sprint activity and project reporting. Exposure to AI, automation, innovation or digital transformation programmes. Excellent stakeholder management, communication and influencing skills. Ability to manage multiple priorities and deliver results in a fast-moving environment. Experience of both Agile and traditional project management methodologies. Desirable experience: Experience delivering enterprise systems implementations or business transformation programmes. Project management qualifications such as PRINCE2, PMP, APMP or MSP. Experience working within a complex, matrix-managed organisation. In return, you'll join an award-winning organisation that places innovation and collaboration at the heart of its strategy, offering excellent career progression, a flexible working environment and the opportunity to work on genuinely business-critical programmes that will shape the future of the organisation.
03/09/2026
Full time
Project Manager required by market leading, award winning, professional services organisation based in Central Bristol on a hybrid working basis. Salary: 55,000 - 65,000 DOE + excellent benefits, including a 10-15% annual bonus, private healthcare and flexible hybrid working. An exciting opportunity has arisen for an experienced Project Manager to join a highly respected and rapidly evolving organisation at the forefront of digital transformation, innovation and AI adoption. Working as part of a high-performing transformation function, you will lead the delivery of a diverse portfolio of projects designed to improve operational efficiency, modernise business processes and drive organisational change. Current initiatives include AI-enabled workflow redesign, enterprise technology implementations, financial systems transformation, workplace modernisation and people-focused change programmes. This is an ideal opportunity for a Project Manager who enjoys operating in a fast-paced environment and has a genuine interest in emerging technologies, digital innovation and the practical application of AI. Key responsibilities: Lead the end-to-end delivery of multiple digital, transformation and innovation projects. Define project scope, plans, budgets and delivery milestones, ensuring successful outcomes. Manage project risks, issues, dependencies and change requests. Coordinate cross-functional teams and third-party suppliers to ensure effective delivery. Facilitate Agile ceremonies, support sprint planning and promote continuous improvement. Build strong relationships with stakeholders across the business, providing regular updates and clear communication. Produce high-quality project documentation, including business cases, requirements and status reports. Ensure a smooth transition into business-as-usual operations following project completion. About you: Proven experience delivering complex transformation, digital or technology-led projects. Strong understanding of Agile delivery methodologies, with practical experience of Scrum and Agile ways of working. Experience using Azure DevOps to manage backlogs, sprint activity and project reporting. Exposure to AI, automation, innovation or digital transformation programmes. Excellent stakeholder management, communication and influencing skills. Ability to manage multiple priorities and deliver results in a fast-moving environment. Experience of both Agile and traditional project management methodologies. Desirable experience: Experience delivering enterprise systems implementations or business transformation programmes. Project management qualifications such as PRINCE2, PMP, APMP or MSP. Experience working within a complex, matrix-managed organisation. In return, you'll join an award-winning organisation that places innovation and collaboration at the heart of its strategy, offering excellent career progression, a flexible working environment and the opportunity to work on genuinely business-critical programmes that will shape the future of the organisation.
