9 jobs found

Senior ServiceNow Technical Consultant (STC) Rate: £598 per day (Inside IR35) Location: Predominantly remote with occasional attendance in London Contract Length: 2-3 months Security Clearance: Active SC Clearance required Your new company You will be supporting the Ministry of Justice (MOJ) on a short-term contract engagement, providing specialist ServiceNow consultancy expertise within an established ServiceNow environment. Your new role As a Senior ServiceNow Technical Consultant, you will deliver technical consultancy across ServiceNow ITSM and ITOM modules, supporting platform enhancements and backlog reduction activities. You will work closely with architects and client stakeholders to deliver successful project outcomes while ensuring the ServiceNow platform remains effective and optimised. Key responsibilities Deliver ServiceNow technical consultancy across ITSM and ITOM modules. Support backlog reduction and platform enhancement initiatives. Develop, configure and customise ServiceNow solutions. Troubleshoot and resolve complex technical issues. Collaborate with architects and client stakeholders to achieve project objectives. Essential skills and experience Strong ServiceNow development and configuration experience. Proven expertise within ServiceNow ITSM environments. Experience working within ServiceNow ITOM environments. ServiceNow platform customisation and workflow development experience. Active SC Clearance. Desirable skills and experience Previous public sector experience. How to apply If you're interested in this opportunity, apply with your latest CV, availability and preferred location. If this role isn't quite right for you, please get in touch for a confidential discussion about similar opportunities. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

ServiceNow Technical Consultant Contract Length : 2-3 Months Rate: Up to 450 per day (Inside IR35) Location: Predominantly Remote with occasional attendance in London Security Clearance: Active SC Clearance required Your new company You will be supporting a project within the Ministry of Justice, working as part of a ServiceNow team delivering platform enhancements and remediation activities. Your new role As a ServiceNow Technical Consultant, you will support ongoing ServiceNow enhancement work, platform improvements and backlog remediation activities. You will work closely with senior consultants and client stakeholders to maintain and improve ServiceNow capabilities across key service management functions. Key responsibilities Support ServiceNow enhancements and backlog remediation activities. Configure and maintain ServiceNow ITSM and ITOM solutions. Assist with incident, change and service management workflows. Provide technical support and contribute to platform improvement initiatives. Collaborate with senior consultants and client stakeholders to deliver technical solutions. Essential skills and experience Hands-on ServiceNow development and configuration experience. Strong knowledge of ServiceNow ITSM. Experience supporting ServiceNow platform improvements. Active SC Clearance. Strong stakeholder management and communication skills. Desirable skills and experience Exposure to ServiceNow ITOM. How to apply If you're interested in this opportunity, apply with your latest CV, availability and preferred location. If this role isn't quite right for you, please get in touch for a confidential discussion about similar opportunities. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Senior ServiceNow Technical Consultant (STC) Rate: 598 per day (Inside IR35) Location: Predominantly remote with occasional attendance in London Contract Length: 2-3 months Security Clearance: Active SC Clearance required Your new company You will be supporting the Ministry of Justice (MOJ) on a short-term contract engagement, providing specialist ServiceNow consultancy expertise within an established ServiceNow environment. Your new role As a Senior ServiceNow Technical Consultant, you will deliver technical consultancy across ServiceNow ITSM and ITOM modules, supporting platform enhancements and backlog reduction activities. You will work closely with architects and client stakeholders to deliver successful project outcomes while ensuring the ServiceNow platform remains effective and optimised. Key responsibilities Deliver ServiceNow technical consultancy across ITSM and ITOM modules. Support backlog reduction and platform enhancement initiatives. Develop, configure and customise ServiceNow solutions. Troubleshoot and resolve complex technical issues. Collaborate with architects and client stakeholders to achieve project objectives. Essential skills and experience Strong ServiceNow development and configuration experience. Proven expertise within ServiceNow ITSM environments. Experience working within ServiceNow ITOM environments. ServiceNow platform customisation and workflow development experience. Active SC Clearance. Desirable skills and experience Previous public sector experience. How to apply If you're interested in this opportunity, apply with your latest CV, availability and preferred location. If this role isn't quite right for you, please get in touch for a confidential discussion about similar opportunities. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

IBM Netcool / Observability Technical Lead Inside IR35 Contract -up to 827pd London Hybrid - 4 Days Onsite / 1 Day WFH per Week Banking Are you the person who knows exactly why an ObjectServer failover didn't behave as expected, and how to stop a flood of duplicate events before anyone else notices? If so, this is your opportunity to own an enterprise monitoring estate end to end, as the recognised technical authority. You'll join a leading global financial institution's Digital Engineering function, where 24/7 technology resilience isn't a nice-to-have, it's the whole point. As the Subject Matter Expert for the IBM Tivoli Netcool Omnibus (NOI) platform, you'll shape how thousands of infrastructure and application events are detected, correlated and actioned across EMEA, and you'll have genuine scope to modernise observability capability rather than simply keep the lights on. This is a hands-on technical leadership role with no direct reports, so your influence comes from your expertise, not a headcount. What You'll Be Doing Own the Netcool estate - administer, maintain and upgrade Omnibus, ObjectServers, Gateways, Probes, WebGUI and Impact, ensuring high availability, resilience and robust lifecycle management Engineer smarter event management - design and maintain correlation, suppression, deduplication, enrichment and automation rules that cut alert noise and sharpen operational response Onboard new services - bring new infrastructure, applications and cloud services into monitoring, working alongside infrastructure, middleware, network, application and cloud teams Lead technical investigations - resolve platform incidents, event processing failures and integration problems, providing SME support during major incidents and driving root cause analysis Build integrations and automation - connect monitoring with ServiceNow, ITSM, reporting and automation tooling via gateways, APIs and event forwarding, and develop scripts that remove manual effort Set the standards - define monitoring policies, best practice and documentation, contribute to the observability roadmap, and mentor colleagues across operational and engineering teams What You'll Need Expert-level, hands-on experience with IBM Tivoli Netcool Omnibus (NOI) in large-scale enterprise environments, including Omnibus, Impact and WebGUI Strong grasp of Netcool architecture - ObjectServers, Probes, Gateways (ServiceNow, JDBC), plus failover and high-availability configurations Proven track record delivering platform upgrades, patching, migrations and lifecycle activities on mission-critical 24x7 platforms Strong SQL and ObjectServer database administration, with Impact development and administration experience Scripting and development capability across Impact Policy Language, Probe rules files, JavaScript, PowerShell and shell scripting (Bash, Korn Shell or similar) Solid Linux/UNIX administration skills and deep understanding of event processing, correlation and alert lifecycle management Experience integrating monitoring with ServiceNow and automation platforms Excellent troubleshooting and root cause analysis skills, within an ITIL-aligned Incident, Problem and Change environment Confident communication and stakeholder management with both technical and non-technical audiences Desirable: IBM Tivoli Monitoring (ITM), Dynatrace, IBM Instana or OpenTelemetry, REST APIs/JSON/XML, cloud monitoring across AWS, Azure or GCP, container and Kubernetes monitoring, SRE practices, financial services or regulated environment experience, and leading technical improvement initiatives If you've held any of these roles or used these technologies/skills, this role could be a great fit: Netcool Engineer, Netcool Omnibus Administrator, Netcool Consultant, IBM Netcool Specialist, Tivoli Engineer, Tivoli Netcool SME, Monitoring Engineer, Monitoring Tools Engineer, Enterprise Monitoring Specialist, Event Management Engineer, Observability Engineer, Systems Monitoring Lead, Infrastructure Monitoring Analyst, ITM Administrator, NOI, ObjectServer, Netcool Impact, WebGUI, Probes and Gateways, ITIL, ServiceNow integration, Dynatrace, Instana, OpenTelemetry, SRE, Observability & Monitoring TPM, Systems Monitoring Technical Lead. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd acts as an Employment Business in relation to this vacancy.

We are looking for an experienced ServiceNow Senior Solutions Architect to join our ServiceNow Practice who can bring their knowledge into the practice and help shape its evolution and growth. The role will provide a great opportunity to work on some unique and interesting projects that test the boundaries of the Now platform. To this end you will need to be innovative and enthusiastic and able to collaborate with other ServiceNow experts elsewhere in SopraSteria and with ServiceNow. In return SopraSteria offers you a great working and learning environment, one in which there are plenty of opportunities to develop your skills and qualifications within the ServiceNow platform and beyond. We can offer great career progression opportunities, ability to be based anywhere across the UK, benefits which you can flex to meet your needs, and training and development opportunities. Due to the nature of the projects, we are only able to progress with British Nationals eligible for SC clearance. What you'll be doing: Solution Architecture Lead the architecture and design of enterprise ServiceNow solutions across the full project lifecycle. Translate business requirements into scalable, secure and supportable solution designs. Produce high-quality solution architectures aligned to ServiceNow best practice. Design solutions that balance business needs, technical quality and long-term platform sustainability. Technical Leadership Provide architectural guidance to project teams throughout delivery. Collaborate with Platform Owners, Technical Consultants and Developers to ensure solutions align with architectural standards. Support technical decision-making, design reviews and governance activities. Promote engineering best practice across the ServiceNow Practice. Enterprise Integration Design enterprise integration solutions using IntegrationHub, APIs and standard integration patterns. Support architecture for integrations with cloud and on-premise applications. Ensure solutions are scalable, resilient and secure. Platform Governance Contribute to architectural standards, governance frameworks and technical roadmaps. Promote reuse, standardisation and maintainable solution design. Ensure solutions align with ServiceNow platform strategy and industry best practice. Stakeholder Engagement Build trusted relationships with technical and business stakeholders. Communicate complex technical concepts clearly to both technical and non-technical audiences. Support pre-sales activities, technical workshops and solution discussions where required. What you'll bring: • Significant experience designing enterprise ServiceNow solutions within complex enterprise or multi-client environments. • Experience working as a ServiceNow Architect, Technical Architect, Principal Consultant or Lead Consultant with solution design responsibilities. • Strong understanding of ServiceNow platform architecture and solution design principles. • Strong architectural experience across one or more core ServiceNow product areas (e.g. ITSM, ITOM, CSM or HRSD), with the ability to design solutions across the wider ServiceNow platform. • Experience designing enterprise integrations using APIs, IntegrationHub and common integration patterns. • Good understanding of ServiceNow platform capabilities, extensibility and development best practice. • Experience establishing architectural standards, governance and technical roadmaps. • Experience translating business requirements into enterprise solution designs. • ServiceNow CTA certification, or progress towards CTA with demonstrable experience leading enterprise-scale ServiceNow solution architecture. • ServiceNow Certified System Administrator (CSA) or equivalent practical experience. • ITIL v4 Foundation or higher. • Hold, or be eligible to obtain, UK Security Clearance (SC) It would be great if you had • Experience working within secure or highly regulated environments. • Experience with MID Servers, Discovery, CMDB and Service Mapping. • Experience with secure-by-design principles. • Experience mentoring technical teams or leading architectural communities. • ITIL v4 certification. • Experience supporting pre-sales or technical consultancy activities. • ServiceNow CTA certification • ServiceNow Certified Implementation Specialist (CIS). If you're interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time/Part-time, Permanent/Fixed Term Contract. Location: Any UK site, Hybrid working, office based 1 day a week or as required. Security Clearance Level: SC Internal Recruiter: Ross Salary: £84,000 - £104,000 per annum Benefits: Bonus, £6,600 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund. Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? We combine the full power of Sopra Steria's Insight, Technology and Transformation capabilities to deliver positive, meaningful and long-lasting outcomes for our clients. We're the partner of choice for organisations who are looking to tackle the most complex problems with new solutions. We empower our clients by providing innovative solutions and commercial models that help them meet their business needs, drive operational efficiencies, and deliver impactful value creation. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.

Your new company I've got an upcoming opportunity available to work for a well-known organisation. Please note, this role isn't live yet. However, if you meet the required specifications, we encourage you to apply whereby more information will be given around this specialist opportunity. This role is at the consultant level and is to provide a statement of work for a client. Your new role Service Management Consultant Key Skills & Experience Strong experience in IT service management, ITIL practices, operational process design, managed services or service transformation. Good understanding of incident, change, problem, continuity and service ownership processes in complex technology environments. Ability to convert operational resilience concepts into practical workflows and BAU behaviours. Experience working with ServiceNow or comparable ITSM platforms is desirable. Strong workshop facilitation and process mapping skills. Ability to balance control, usability and operational efficiency when designing resilience processes. What you'll need to succeed You will have worked at a consultant level before and will ideally have worked in providing a statement of work. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Halo Consultant - Chance to Grow Boutique AI Operations Consultancy UK, Remote with occasional client site You already know your way around Halo. What you have not had yet is the room to go properly deep on it. This is that role. A specialist consultancy in Service Operations, AIOps and Observability is growing its Halo practice, and they are hiring someone with real potential rather than someone who has already done it all. You will own client work from day one, with senior people around you and certification behind you, and you will grow into the consultant everyone calls when a Halo implementation gets difficult. About the Client A boutique consultancy working exclusively in Service Operations, AIOps and Observability across the UK and Europe. They help enterprises move from firefighting IT operations to something far more autonomous, combining strategic design with hands-on delivery across ITSM, ITOM, monitoring and event management. They are an accredited Halo partner and work deep in the leading AIOps and observability ecosystems. Small, sharp, and genuinely well regarded in a niche that is growing fast. The Role You will be the person clients trust to get Halo right. Running discovery with the customer, designing service management processes that fit how their teams actually work, then configuring and delivering the platform yourself. Hands-on consulting, not advisory. You own engagements end to end, from first workshop through to a live platform the client can confidently run on their own. The scope you take on grows as your depth does. What You'll Do Deliver Halo implementations end to end, from discovery and process design through to configuration, data migration and go-live Configure workflows, SLAs, ticket types, automations, portals and reporting around each client's operating model Shape ITSM processes with clients, grounded in ITIL but built around how their teams really operate Build integrations between Halo and the wider toolchain, including monitoring, event management and observability platforms Run training and handover so client teams are genuinely capable of owning the platform afterwards Be the technical voice clients trust, from service desk leads through to senior sponsors What You'll Need Exposure to Halo ITSM - you do not need years of it, but you need to have worked with the platform Solid ITSM process knowledge, with ITIL foundation or equivalent practical grounding Client-facing confidence, comfortable in a workshop and in front of stakeholders Comfort with integrations, APIs and data migration Someone who owns outcomes rather than tickets, and thrives with autonomy in a small, fast-moving team Real appetite to learn, because both the platform depth and the wider AIOps side open up here Nice to Have Halo certifications, or a clear intention to get them Experience with other ITSM platforms such as ServiceNow, Jira Service Management, Ivanti or Cherwell Exposure to AIOps, observability or event management tooling Consultancy or MSP background The Growth Part This is a deliberate investment hire, and the development side of it is the whole point. Halo certification and training fully supported through their partner status Direct access to senior consultants and to the founder, so you learn from people doing the work Exposure across the wider practice, including AIOps, observability and event management, so you build breadth alongside Halo depth Real ownership early, with a clear path from delivering engagements to leading them Why This One Small enough that your work is visible and your opinion counts. Established enough that you are into real enterprise engagements from day one. In a niche where good Halo people are genuinely scarce, this is where you become one of them. For more information email (url removed) For a confidential conversation, contact Adam Moore at Morela (url removed)

Graduate ServiceNow Support Analyst Competitive Salary Derby (Hybrid) Permanent We are continuing to invest heavily in our ServiceNow platform and digital transformation capabilities. As part of this growth, we are looking to appoint a Graduate ServiceNow Support Analyst on a permanent basis. This is an exciting opportunity for a recent graduate looking to begin a career within technology, platform support, and enterprise applications. You'll receive hands-on training, work alongside experienced ServiceNow professionals, and gain exposure to one of the world's leading digital workflow platforms. Role Summary As a Graduate ServiceNow Support Analyst, you will support the day-to-day operation of the ServiceNow platform, helping to resolve user queries, investigate incidents, and assist with system configuration and enhancement activities. Working closely with platform specialists, developers, business stakeholders, and third-party partners, you will develop your technical knowledge while contributing to the ongoing success of a business-critical platform. This role offers an excellent foundation for a long-term career within ServiceNow and could lead to opportunities as a ServiceNow Developer, Technical Consultant, Platform Administrator, or Business Analyst. Key Responsibilities • Provide first-line support for ServiceNow users across the business. • Assist in the investigation and resolution of platform incidents and service requests. • Log, triage, and prioritise support tickets. • Monitor platform performance and escalate issues where appropriate. • Support platform testing, upgrades, and enhancement activities. • Assist with maintaining system documentation, user guides, and knowledge articles. • Work with senior team members to identify recurring issues and potential improvements. • Learn ServiceNow administration and configuration best practices. • Participate in training and development programmes to build ServiceNow expertise. • Collaborate with colleagues across technology and business teams to deliver excellent user support. Exposure To • ITSM (IT Service Management) • CSM (Customer Service Management) • CMDB • Asset Management • Knowledge Management • Service Portal • Integration Hub • Flow Designer • Reporting & Dashboards • Performance Analytics • Custom Applications About You We're looking for enthusiastic graduates who are passionate about technology and eager to build a career in digital platforms and IT services. You may have: • A degree in Computer Science, Information Technology, Business Information Systems, Software Engineering, Cyber Security, or a related discipline. • A genuine interest in technology, digital transformation, and enterprise systems. • Strong problem-solving and analytical skills. • Excellent communication and interpersonal skills. • The ability to learn quickly and work collaboratively within a team. • Strong attention to detail and organisational skills. Desirable Skills • Basic understanding of IT Service Management or ITIL principles. • Exposure to JavaScript, programming, or scripting through studies or personal projects. • Knowledge of databases, APIs, or system integrations. • Experience using service desk, ticketing, or workflow management tools. • Relevant university projects, internships, placements, or work experience within technology. What You'll Receive • Structured training and mentoring from experienced ServiceNow professionals. • Clear career progression opportunities. • Exposure to enterprise-scale technology platforms. • Support towards ServiceNow certifications. • Hybrid working environment. • Competitive salary and benefits package. Key Competencies • Customer Focus • Problem Solving • Communication Skills • Curiosity and Willingness to Learn • Teamwork and Collaboration • Attention to Detail • Adaptability

Are you someone who understands that successful ServiceNow solutions start with business challenges, not platform features? Perhaps you're already gaining experience across HR, employee experience or business transformation and looking to build your consulting career within ServiceNow. I'm supporting a consultancy that is continuing to grow its ServiceNow offering across a range of transformation programmes. They're looking for a ServiceNow HRSD Consultant who can help organisations modernise HR services, improve employee experiences and make better use of digital workflows across the business. This role sits between business and technology. You'll work alongside experienced consultants, architects and delivery teams, helping clients understand their challenges, shape requirements and translate business needs into practical ServiceNow-enabled solutions. While some ServiceNow exposure would be beneficial, this role could also suit someone looking to build their expertise and gain hands-on experience within a growing and supportive consulting environment. You'll be involved across a range of transformation initiatives, supporting discovery activities, facilitating workshops, contributing to solution design discussions and helping shape ServiceNow-enabled improvements from concept through to delivery. Typical responsibilities will include: Supporting workshops and requirements-gathering sessions with HR and wider business stakeholders Translating business needs into user stories, functional requirements and solution documentation Helping customers understand how ServiceNow HRSD capabilities can support their objectives Contributing to process reviews, service improvements and employee experience initiatives Assisting with demonstrations, solution walkthroughs and customer presentations Supporting business development activities, proposal content and client-facing materials Working closely with consultants, architects and development teams on transformation programmes Your role will be to support discovery, advisory and solution design activities, helping clients understand what's possible with ServiceNow while working alongside experienced consultants on transformation programmes. I'm interested in people who already have some exposure to ServiceNow and understand how technology can improve business and employee outcomes. However, don't let a lack of deep ServiceNow or HRSD experience put you off. If you're early in your ServiceNow journey, keen to learn, and excited by the opportunity to help organisations transform their employee experience, this could be a great next step for you. Whether your background is in ServiceNow, HR technology, business analysis or wider transformation programmes, you'll be comfortable working with stakeholders, understanding business requirements, and contributing to solution-focused conversations. A curiosity for how technology can solve business problems, combined with a willingness to learn, is just as important as existing platform experience. ServiceNow certifications such as CSA, CIS-HRSD or ITSM would be beneficial. Salary up to 55,000 plus benefits. The role offers flexible hybrid working and the opportunity to work on complex transformation programmes across a diverse client base, with excellent opportunities to develop your consulting, advisory and ServiceNow expertise. If you're looking for a role where you can broaden your ServiceNow experience, gain exposure to HR transformation programmes and develop your consulting skills within a client-facing environment, I'd be keen to speak with you. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.