82 jobs found

Sellick Partnership are currently partnered with a public sector organisation in the West Midlands, who are seeking an experienced Second Line Support Engineer to join their IT Service Desk team. This is an excellent opportunity for an experienced IT professional to join an established enterprise IT function supporting over 8,000 users across more than 100 sites. The role will provide exposure to a broad range of technologies, including Microsoft 365, Windows, Active Directory, Exchange, networking, endpoint management and mobile devices, while working alongside internal technical teams and external suppliers. As the Second Line Support Engineer, you will work as part of a busy IT Service Desk, supporting users remotely across multiple sites and environments. You will manage your own workload, liaise with internal teams and external suppliers, and contribute to service improvements and technical projects. What you will be doing as Second Line Support Engineer: Provide professional 1st and 2nd line technical support to users across a large and diverse customer base. Take ownership of incidents and service requests, prioritising and managing your own workload to ensure issues are resolved within agreed SLA timescales. Investigate and resolve technical issues, escalating to specialist teams or suppliers where appropriate. Support the installation, configuration, maintenance and upgrade of desktop hardware, software and end-user devices. Administer user accounts and access to network and business applications. Carry out technical tasks relating to desktop imaging, software deployment, patching, endpoint security and device management. Maintain accurate records of incidents, changes, assets, licences and technical work undertaken. Monitor and investigate recurring faults, identifying opportunities to improve processes and reduce repeat incidents. Test and evaluate hardware and software solutions before they are introduced into the supported environment. Liaise with internal technical teams, customers and external suppliers to coordinate effective resolution of issues. Provide technical input into IT projects and contribute to the ongoing development and improvement of IT support services. Maintain technical documentation and knowledge base information to support consistent service delivery. Provide technical advice and guidance to users, helping them make effective use of IT systems and equipment. Support wider IT infrastructure, including network and server environments, where required. Participate in an out-of-hours support rota where required. What you will need experience in for the Second Line Support Engineer role: Proven experience working in a 2nd line or enterprise-level IT support environment. Strong technical knowledge across Microsoft desktop technologies, including Windows 10/11, Microsoft Office and Microsoft 365. Experience supporting and troubleshooting a broad range of desktop hardware, applications and end-user devices. Good working knowledge of Active Directory, Microsoft Exchange and user account administration. Knowledge of LAN environments, TCP/IP networking and common connectivity issues. Experience with endpoint management, desktop imaging, software deployment and patch management technologies. Knowledge of IT security principles, including endpoint encryption, antivirus and data protection. Experience supporting mobile technologies, including Android and iOS devices. Good understanding of remote support technologies such as RDP, VPN and Terminal Services. Experience using IT Service Management or Service Desk systems to manage incidents, requests and changes. Strong fault-finding and diagnostic skills, with the ability to analyse complex technical problems and identify appropriate solutions. Ability to recognise recurring issues and use investigation and research to identify longer-term resolutions. Excellent customer service and communication skills, with the ability to explain technical information clearly to non-technical users. Strong organisational skills, with the ability to prioritise competing demands and work effectively under pressure. Ability to work both independently and collaboratively within a technical support environment. Relevant IT qualifications such as CompTIA A+, Microsoft certifications or equivalent practical experience would be advantageous. ITIL Foundation or equivalent service management experience would be advantageous. Experience within a public sector, healthcare, education or similarly complex environment would be beneficial. What the successful Second Line Support Engineer will receive: Permanent opportunity within a large and established public sector IT environment. Hybrid working, based in Herefordshire. Salary of 27,427 - 34,456 per annum. 26 days annual leave plus Bank Holidays, rising to 31 days after 5 years' service. Salary sacrifice pension scheme. Flexible benefits scheme, including retailer discounts, healthcare plans and the option to buy or sell annual leave. Cycle to work scheme. The opportunity to support a large and diverse user base across a complex enterprise IT environment. The chance to develop your technical skills across desktop, network, server, security and endpoint technologies. If you feel you have the relevant skills and experience for the Second Line Support Engineer position, then please apply or reach out to Sadie Wilkes at Sellick Partnership for more information. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

Desktop Support Engineer (1st/2nd line Engineer) Adecco is recruiting on behalf of our educational client based in Workington. Who are looking to recruit an IT candidate on a temporary basis for a period of around 6 weeks. The role is working Monday-Friday 37 hours a week. Duties To deliver both frontline services to customers and administrative duties within the Digital Services department. To maintain appropriate and accurate manual and electronic records to ensure that the evidence requirements of funding bodies are met. To assist the Deputy Manager- IT in the delivery of both frontline services to customers and administrative duties within the Digital Services department. To monitor and produce reports on the digital service and resources and liaise with relevant personnel to ensure compliance with procedures. To liaise with all users and provide advice and guidance in Digital Literacy Skills where necessary to ensure that College systems are being used to best effect. To provide support to the Digital Services team, ensuring procedures are adhered to and deadlines met, undertaking routine communications, digital administration and other duties ensuring efficient and effective support to the College. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

2nd Line Support Engineer Contract Location: Hereford ( 1 day a week in office) Contract: 3 Months Rate: £180 £250 per day Job Type: Full-Time Contract About the Role Our client is looking for an experienced 2nd Line Support Engineer to join their IT Service Desk on an initial 3-month contract . You'll provide professional, customer-focused 1st and 2nd line technical support across a large and varied user base, supporting desktop, mobile, hardware, software and network environments. This is a varied role offering exposure to a broad range of technologies and client environments, with the opportunity to contribute to IT projects and ongoing service improvements. What You'll Do Provide 1st and 2nd line technical support via telephone and remote support Resolve incidents, problems and service requests within agreed SLAs Support desktop, laptop, mobile and other end-user devices Diagnose and resolve hardware and software issues Support Windows desktop and server environments Administer user network and application accounts Install, configure and maintain software and desktop components Support networking, internet connectivity and back-office systems Assist with IT projects, deployments and technical changes Maintain accurate asset, licence and support documentation Liaise with internal teams, suppliers and external support organisations Identify recurring technical issues and contribute to service improvements Provide technical guidance and support to other members of the team when required What We're Looking For Proven experience in a 2nd Line IT Support / Service Desk role Strong desktop hardware and software troubleshooting skills Experience supporting Windows environments Knowledge of Windows Server and networking Experience with user and network account administration Good understanding of IT security and data protection Strong customer service and communication skills Ability to manage your own workload and work to agreed SLAs Experience working across multiple sites or customer environments would be beneficial Why Join? £180 £250 per day Initial 3-month contract Varied technical environment Exposure to desktop, server, network and infrastructure technologies Opportunity to contribute to technical projects and service improvements Customer-focused and collaborative IT environment Apply now if you're an experienced 2nd Line Engineer available for your next contract opportunity.

Technical Support Engineer Location: Stevenage, Hertfordshire - In Person Job Type: Full-time Salary: £35,000 - £40,000 per annum Benefits Additional leave Company events Company pension Employee discount Free parking On-site parking About the Company We are a leading provider of innovative security solutions, specialising in CCTV, alarm systems, and integrated security technology. We are looking for a customer-focused and technically minded Support Advisor to join our team. If you have a passion for problem-solving and a background in security systems, this is your opportunity to work with cutting-edge products in a supportive and dynamic environment. The Role In this varied role, you will be the first point of contact for customer support, handling queries across phone, email, and face-to-face channels. You will diagnose technical issues, provide pre-sales advice, and assist with product demonstrations. This role combines technical troubleshooting with customer care, offering plenty of variety and the chance to represent the company at events and client sites. Key Responsibilities (including but not limited to): Handling customer queries via telephone, email, ticketing systems, and face-to-face interactions specifically related to security products. Logging incoming support requests, diagnosing issues, providing solutions, and escalating where necessary. Building and maintaining strong technical knowledge of our security product range, including hardware, software, and associated mobile applications. Providing pre-sales technical advice and recommending suitable security products and solutions. Assisting with customer demonstrations, product setup, and basic installation advice. Representing the company at client meetings, exhibitions, and events when required. Supporting internal functions such as repairs, training sessions, and product testing. Visiting customer sites to demonstrate products and provide technical support where needed. Requirements Minimum of 5 years' experience in a technical support or customer service role within security systems such as CCTV or alarms. Strong problem-solving skills with the ability to assess and evaluate solutions effectively. Comfortable working with Windows and Mac operating systems (for support purposes, not system administration). A proactive, 'can-do' attitude with a willingness to go above and beyond for customers. Experience using remote desktop/support tools. Excellent communication and telephone skills, with the ability to remain calm under pressure. Good understanding of IP networking (for device connectivity and troubleshooting, not network infrastructure management). Important Information This role is based in our Stevenage office in Hertfordshire. All applicants must be eligible to live and work in the UK.# How to Apply If you have the technical expertise and customer-first mindset we are looking for, we would love to hear from you. Please submit your CV and a brief cover letter today. We are an equal opportunities employer and welcome applications from all suitably qualified persons. SER-IN

IT Support Engineer (Field Based) Home Base: Hayes UB3 3BL Coverage: London, Home Counties and Wider UK Network £35,700 pa + up to 15% annual bonus + ECOS/ECOP Vehicle Scheme 45 hours per week Join Our UK IT Team Renault Retail Group is looking for a proactive and customer-focused IT Support Engineer to join our UK IT team. This field-based role supports more than 17 retail locations across our dealership network, maintaining and improving technology within a multi-site retail environment. The role combines field engineering responsibilities with remote helpdesk support and forms part of a collaborative UK support team. You'll work closely with fellow IT Engineers to provide mutual territory cover and help maintain consistent service levels across the business. Your primary territory will cover London and the Home Counties, with occasional travel to Bristol, Birmingham, Cardiff and Swansea, plus ad-hoc visits to other business locations when required. What You'll Do Provide on-site IT support across multiple dealerships, resolving hardware, software and end-user issues in a professional and customer-focused manner Install, configure and support desktops, laptops, telephony equipment, printers, POS devices and associated IT infrastructure Deliver a blend of field engineering and helpdesk support, managing and resolving 1st, 2nd and 3rd line incidents across multiple sites and business functions Take ownership of local IT projects, deployments, upgrades and technology rollouts, working closely with international teams and external suppliers to ensure successful delivery Support network technologies including routers, switches, firewalls, VPN connectivity, LAN and Wi-Fi environments Develop and maintain accurate technical documentation, system records, asset registers and support procedures, sharing improvements and recommendations with management and the wider IT team where appropriate Carry out system maintenance, health checks and testing activities whilst identifying opportunities for continuous improvement Territory & Travel This is a field-based role with a primary focus on our dealerships and showrooms throughout London and the Home Counties. Some travel will also be required to our retail locations in Bristol, Birmingham, Cardiff and Swansea, together with occasional visits to related business locations. The role is based from Renault Hayes, Middlesex. Priority will be given to candidates who reside within practical access of the M4, M25, or western sections of the A406, due to their proximity to the Hayes home base and the key transport routes connecting our dealership network across London and the Home Counties. We will also consider professionally experienced and suitably qualified candidates based south of the River Thames or towards North and East London where their location and experience support practical coverage of our wider dealership network. What We're Looking For We're looking for someone who combines strong technical capability with excellent organisation and customer service skills. You'll ideally have: Previous IT support, field engineering, technical support or helpdesk experience, ideally gained within a multi-site retail environment, dealership network, managed service provider (MSP), or similarly varied operational environment Strong Microsoft 365 and Windows environment knowledge Experience supporting end-user devices, hardware deployments and IT infrastructure Understanding of networking concepts including SD-WAN, routing, firewalls, VPNs, LAN and Wi-Fi environments Experience working with suppliers, service providers or project teams Professional certifications such as CompTIA, CCNA, ITIL or equivalent experience would be advantageous but are not essential. Experience of PCI DSS, ISO 27001 or ITIL environments would also be beneficial. Driving Licence Requirement A full UK driving licence is essential for this role. Automatic-only licences can be considered. Regular travel between dealership locations forms a core part of this position. Hours & Pay This role is based on a 45-hour working week, typically Monday to Friday, 8:00am 6:00pm with a 1-hour lunch break. Basic salary is £35,700 pa. An annual bonus of up to 15% is available and regularly achieved. The role is eligible for Renault Retail Group's ECOS/ECOP vehicle scheme after one month's service. A temporary company vehicle may be provided beforehand if required, subject to company policy. Business mileage, approved travel expenses and overnight accommodation will be reimbursed where applicable. A company laptop and mobile phone are provided. Company Benefits 33 days' annual leave including Bank Holidays (option to buy or sell additional days) Pension scheme with life assurance Staff discounts on vehicles, parts, servicing and accessories Access to our company loan car scheme Share Incentive Scheme Mortgage and pension advice seminars Excellent manufacturer training and career development opportunities Cycle to Work scheme, including e-bikes Discounted gym membership Enhanced Maternity and Paternity policies Eye test voucher scheme How to Apply Click Apply and follow the instructions to upload your CV. Raja Mallik from the Recruitment Team will contact shortlisted candidates. No agencies please.

Desktop Support Engineer (Mac Focused) Location: London 5 days onsite Contract: 3 months IR35: Inside IR35 Start: ASAP We are currently looking for a Desktop Support Engineer with a strong Mac focus to join our customer's IT team in London on an initial 3-month contract. This is a great opportunity for a technically capable Desktop Support Engineer who has a good foundation in IT support, strong Mac experience and, importantly, excellent people skills. The Role You will provide day-to-day desktop support to approximately 150 users , acting as a key point of contact for IT support within the London office. Technical Environment The customer operates a predominantly Apple environment: 90% Mac / 10% Windows macOS and Apple hardware Microsoft Entra ID desirable Cisco desirable IT ticketing/service management systems User access management Hardware provisioning and support The role will include: Providing day-to-day desktop support , with a strong focus on Mac/macOS Managing and resolving tickets through the IT ticketing system Providing face-to-face and walk-up support Managing user access and permissions Setting up new users and equipment Supporting onboarding and offboarding Preparing, configuring and troubleshooting laptops and other hardware Dealing with general IT requests and user issues Troubleshooting Mac and Windows devices Maintaining accurate ticket updates and documentation Providing a friendly, professional and responsive service to users Supporting senior stakeholders and VIP users when required Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment

Mac IT Support Engineer Cambridge Location: Cambridge 5 days onsite Start: ASAP We are looking for a Mac-focused Desktop Support Engineer to join our customer's IT team in Cambridge on an initial 3-month contract. The environment is approximately 90% Mac / 10% Windows , so strong hands-on Mac/macOS support experience is essential. Key Responsibilities Provide 1st/2nd line desktop support, primarily for Mac users Manage and resolve tickets through the IT service desk Provide face-to-face and walk-up support Set up new users and hardware Support onboarding and offboarding Manage user access and general IT requests Troubleshoot Mac hardware and software issues Provide a professional, friendly service to users Essential Experience Strong Mac/macOS support experience Previous Desktop Support / IT Support experience Good troubleshooting skills Excellent communication and people skills Comfortable working onsite and dealing directly with users Desirable: Microsoft Entra ID, Cisco and MDM experience. The customer is open to someone junior/early in their career who is technically capable, keen to learn and has strong people skills. ASAP start Cambridge 5 days onsite Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment

3rd Line Service Desk Technician - MSP West Sussex Office Based Full Time Please note: This is a fully office-based position. Candidates must have a minimum of 5 years' recent experience working within an MSP environment. 3rd Line Service Desk Technician Role I am recruiting for an experienced 3rd Line Service Desk Technician to join a busy and fast-paced Managed Service Provider (MSP). Reporting to the Service Desk Manager, you will provide advanced technical support and act as the final escalation point for complex incidents and service requests across a varied client base. This is a hands-on technical role combining 3rd Line escalation support, infrastructure troubleshooting, Microsoft 365/Azure, networking, customer interaction and project delivery. You will also play an important role in supporting and mentoring 1st and 2nd Line engineers, sharing technical knowledge and helping to maintain high standards across the Service Desk. 3rd Line Service Desk Technician Key Responsibilities Act as the primary 3rd Line escalation point for complex issues passed up from 1st and 2nd Line engineers Investigate, diagnose and resolve advanced incidents across infrastructure, networking, cloud and on-premise environments Support Microsoft 365 and Azure environments alongside traditional on-premise infrastructure Take full ownership of major and high-priority incidents through to successful resolution Troubleshoot recurring technical problems and carry out root cause analysis to identify long-term solutions Mentor and provide technical guidance to 1st and 2nd Line engineers Work closely with the Service Desk Manager to improve processes, efficiency and overall service delivery Communicate directly with customers, providing clear technical explanations, progress updates and resolutions Liaise with third-party vendors and technology partners where required Maintain accurate and up-to-date technical documentation Attend customer sites when required for troubleshooting, technical changes and implementations Assist with the delivery of technical projects Participate in an on-call rota providing out-of-hours support 3rd Line Service Desk Technician Technical Environment You will work across a broad range of technologies, including: Microsoft Windows Desktop Windows Server and on-premise infrastructure Microsoft 365 - Exchange Online, SharePoint and Teams Microsoft Azure - IaaS, Identity and Virtual Machines Active Directory and Group Policy DNS and DHCP Networking, VPNs, VLANs and Wi-Fi DrayTek, WatchGuard and UniFi Hyper-V virtualisation Backup and disaster recovery solutions Endpoint security solutions General MSP monitoring, management and support tools macOS - limited support 3rd Line Service Desk Technician Essential Skills & Experience To be considered for this position, you must have: Minimum 5 years' recent experience working within an MSP environment Strong 3rd Line technical support and troubleshooting experience Proven experience handling complex technical escalations Strong root cause analysis and problem-solving skills Experience supporting both cloud and on-premise infrastructure Strong working knowledge of Microsoft 365 and Azure Good knowledge of Windows Server, Active Directory and Group Policy Solid networking knowledge covering firewalls, VPNs, VLANs, DNS, DHCP and Wi-Fi Ability to independently manage complex incidents from initial escalation through to resolution Excellent communication skills with both technical and non-technical customers Experience mentoring, coaching or providing technical support to junior engineers Ability to work effectively within a fast-paced MSP/service desk environment 3rd Line Service Desk Technician Desirable Certifications Relevant certifications would be advantageous, although equivalent hands-on commercial experience will also be considered: Microsoft 365 Certified: Endpoint Administrator Associate Microsoft Certified: Azure Administrator Associate Microsoft Certified: Identity and Access Administrator Associate Microsoft Certified: Security Operations Analyst Associate WatchGuard Network Security Essentials (Firebox) About You You will be an experienced MSP engineer who enjoys solving challenging technical problems and taking ownership of complex issues. You should be comfortable operating as a senior technical escalation point while still being customer-focused and willing to support less experienced members of the team. Important: This position is office based, and applicants must have at least 5 years of recent MSP experience. Applications without the required MSP background will not be considered. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

Desktop C# Software Engineer with hardware integration experience required for long term contract based in Stevenage. Skillset/experience required: Proficient in C# / C++ Microsoft Visual Studio, Eclipse, Ability to work from high level/system view into technical detail. Excellent verbal, presentation and written communication skills Knowledge of using Microsoft Windows and Linux operating systems Non-essential Distributed simulation standards / Protocols (DIS, HLA, DDS) and web services development (JavaScript, Node JS or similar) Military Communications, Datalinks and Interfaces such as 1553/1760 and Ethernet TCP/IP Practical knowledge of System integration principles and processes Overview of department: WSSE are integral in the development of weapon systems and system architectures, and as a result we have developed a capability supporting developments across the full product life cycle. The team integrate real products, models and synthetic environments to provide visualisations, demonstrations, verification & validation as well as training capability and support. Responsibilities: The role support the development of the worlds most advanced defence systems from the initial concept all the way through to in service support and training, using a range of simulation technologies, including digital twins and emulators. Working with Project Leads and Simulation Architects to design and develop simulation components as an end to end representation of a weapon System in a synthetic environment using C#, C++ and integration simulations, supporting a number of industry standards. You will work as part of a heterogeneous agile development team, made up of mixed discipline engineers working in synergy to develop simulations and representations of real equipment. Our approach to software development includes Configuration control Continuous Integration Continuous Delivery or Deployment. Unit testing and test driven development. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Job Title: Senior Infrastructure Engineer Location: Liverpool City Centre HQ Salary: 50,000- 58,000 per annum depending on experience Job Type: Permanent, Full Time Here at Acorn we are looking for a passionate Senior Infrastructure Engineer to join us in Hands-on multi-disciplined technical support role within the IT infrastructure support and 3rd line escalation team. Within this team you will be supporting the Infrastructure Support Manager in driving delivery of robust, performant, resilient and recoverable infrastructure and systems, a mixture of on-premises and Azure. You will be supporting the technical development of the internal infrastructure team, maintaining infrastructure best practice and standards as well as ensuring all platforms are secure and meet all legislative compliance requirements. What you will be doing: You will be in a hands-on technical lead role within the infrastructure team, supporting the promotion of technical excellence and quality across the team and leading knowledge transfer. Use your expertise of classic infrastructure disciplines, technologies & best practices to drive the deployment and management of the on-premises infrastructure, ensuring all infrastructure assets and interfaces have appropriate monitors, alerts, backups and recovery plans in place. Although this role does not directly manage the Azure platform, it is expected that this role will manage aspects with the platform, requiring knowledge and close collaboration with the cloud platform team Use your experience to help the delivery of best-of-breed 3rd line support function, ensuring tickets and issues raised are managed efficiently and to expected quality, within SLA. Be continually aware of enhancements available within current deployed infrastructure solutions as well as any shifts in technology & enhancements benefitting the business. Work cross functionally with our Project, Development, Cloud Platform, and SecOps teams for new deployments, providing continual management and maintenance. Supporting the development of disaster recovery plans and maintaining operational resilience within the infrastructure remit. Lead technical evaluation of products within the infrastructure domain, participating in the deployment & implementation of the infrastructure technologies. Contribute to the technical design of best of breed infrastructure solutions, exploiting industry best practice. Work with the SecOps engineers to remediate any vulnerabilities identified within remit. About You: Critical Competencies: Minimum 4 years' Infrastructure experience, with minimum of 1yrs in a similar senior capacity or performing senior duties within a team of engineers with a support background. Excellent Active Directory and associated services skills Experience with broad variety of classic infrastructure disciplines & technologies; Network, Windows Server, Storage, Virtualisation, Security and Mail and associated services and functions Experience of team supervision, or mentoring would be an advantage. High level of knowledge with Office 365 suite of applications, security, and tools Excellent Microsoft Exchange skills, ideally in Hybrid solution Previous experience in designing and leading implementation of infrastructure solutions. Experience using infrastructure auto-deployment and scripting techniques; PowerShell, Ansible Experience of the development of design and documenting technical solutions Proactive and logical approach to fault identification, troubleshooting and problem solving. Working knowledge of ITIL What we are looking for: Network technologies; All LAN/WAN components, routing and protocols Windows Server and storage architecture solutions MS Exchange and messaging techniques and troubleshooting, ideally in hybrid setup An understanding of cloud computing platforms, principals, and services PowerShell or similar Scripting solutions Zero-trust solutions, VPN, SSO setup, PIM and MFA solutions Perimeter and Endpoint Security solutions, SWEG, Web Access, Anti-Malware config Microsoft Windows Server OS, updating, upgrading, Linux experience an advantage Backup & Recovery design and testing Mitigating infrastructure and operating system security vulnerabilities MS Office 365 platform support; SharePoint, OneDrive, Teams, Intune management Working within a ticket management system with SLA and KPI adherence Any certification or working experience supporting or implementing several of the infrastructure technologies listed below would be an advantage. Linux Server configuration and support MS SQL server and support Deploying and supporting cloud infrastructure, any platform an advantage Web application development techniques and tools, XML, .Net framework, and development lifecycle, to provide adequate support to the developer teams Jira helpdesk and confluence Terraform IaC deployments Remote Desktop RDS/AVD/VDI environments Supporting and securing Macbook devices IP Telephony design, implementation and/or support Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; IT Manager, Senior IT Engineer, Network Manager, Senior Infrastructure Manager, IT System Manager, Senior System Engineer, may also be considered for this role.

My well established Client is seeking a skilled and enthusiastic IT Support Engineer (1st/2nd Line) to join their IT support team. The ideal candidate will have experience in a Microsoft environment, including proficiency in MS Office 365, IP networking, and Windows operating systems. This role is perfect for a dedicated IT professional with a computer or IT support qualification, who is eager to provide high-quality technical support and resolve a variety of IT issues. Responsibilities: Provide 1st and 2nd line technical support to end-users via phone, email, and in-person. Troubleshoot and resolve issues related to MS Office 365, IP networking, and Windows operating systems. Install, configure, and maintain hardware and software applications. Assist with the setup and maintenance of user accounts and permissions. Monitor and manage IT support tickets, ensuring timely resolution and excellent customer service. Conduct regular system updates and patches to ensure optimal performance and security. Provide technical guidance and support to end-users, helping them navigate IT systems and applications. Document support activities, solutions, and processes in the ticketing system. Collaborate with other IT team members to ensure seamless support and knowledge sharing. Stay updated on the latest industry trends and technologies to continuously improve support services. Requirements: A qualification in Computer Science, Information Technology, or a related field, or equivalent work experience. Proven experience in a 1st/2nd line IT support role. Strong knowledge of MS Office 365, IP networking, and Windows operating systems. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills, with the ability to provide clear and concise technical support. Ability to manage multiple tasks and priorities in a fast-paced environment. Customer-focused attitude with a commitment to delivering high-quality support. Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent are a plus. Please send an up to date CV for an immediate response and more information on a great role with a fantastic Client.

Job Title: IT Support Engineer - Third Line Location: Manchester Salary: 40,000 - 50,000 per annum DOE Job Type: Full Time, Permanent At Netteam tX, we recognize and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the role: You will provide senior third Line technical support across Netteam's managed client base, acting as the technical escalation point for complex incidents, recurring problems and engineering-level change. You will own advanced investigation through to resolution, drive Root Cause Analysis and Problem Management, and work with vendors and internal teams to deliver permanent fixes, reduce repeat demand and improve service resilience. You will maintain clear technical documentation and provide knowledge transfer to enable resolution at the lowest appropriate support tier. Responsibilities: Own complex First Line and Second Line escalations in the PSA system, with complete technical evidence, time entries, dependencies and next actions Lead advanced diagnosis and resolution across infrastructure, Microsoft cloud, networking, security, backup/DR and telephony, prioritised to SLA and customer impact Provide clear and timely customer updates throughout complex incidents, Problems and engineering activity Own assigned Problem records, identify recurring incidents, complete Root Cause Analysis, and maintain Known Errors and workarounds Validate escalations, provide technical guidance, and return those that do not meet agreed escalation standards Deliver permanent remediation through configuration change, scripting, automation, upgrades and vendor engagement, following Netteam change and security controls Maintain accurate IT Glue documentation and create technical knowledge, RCA and Known Error content to support effective shift-left Provide senior technical support during Major Incidents, including diagnosis, recovery validation and Post Incident Review / RCA activity Identify recurring demand, technical debt, security weaknesses and resilience risks, and propose improvements that reduce repeat incidents Work with AI & Automation to automate repeatable technical fixes and manual activity where appropriate Lead vendor and third-party technical engagement on complex issues while retaining ownership through to resolution Plan and prioritise BAU escalations, Problems, scheduled engineering activity and proactive service improvement Provide out-of-hours support to our clients on a rota basis, including critical technical escalation and clear handover Maintain Information Security, ISMS, data protection and change-control requirements and escalate material technical or security risk About you: Experience: Ability to work independently, take technical ownership and drive complex issues through to resolution IT related degree or relevant industry qualifications are highly desirable Demonstrable experience in senior second Line, third Line, infrastructure or MSP support, owning complex technical escalations Strong structured troubleshooting skills, including log analysis, evidence-based diagnosis and root-cause thinking Experience with Autotask, Datto RMM and IT Glue, including monitoring, scripting, time recording and technical documentation Experience of Problem Management, Root Cause Analysis, Known Error / knowledge creation and remediation validation Experience supporting Major Incidents and vendor or third-party technical escalations Detailed experience of Microsoft Windows Server/Desktop environments, Active Directory, Group Policy, DNS and DHCP Detailed experience with Microsoft 365, Azure and related technologies Exchange Online Microsoft Entra ID / Azure Active Directory and hybrid identity Conditional Access / MFA Microsoft Intune / Mobile Device Management Microsoft Defender, Information Protection / DLP Detailed experience with Backup/DRaaS technologies, Azure IaaS and restoration / recovery processes Strong networking knowledge including TCP/IP, DNS, DHCP, firewalls, routing/switching and monitoring Knowledge of S2S/P2S VPN, VLAN, LACP, NAT/PAT/ACLs, SSL Certificates, WatchGuard, Voice/3CX and email security is desirable Current and valid UK driving licence is desirable; PowerShell or equivalent scripting capability would be advantageous Experience of working within an MSP and/or Hospitality environment is advantageous but not essential Personal Attributes: Friendly, professional and credible with technical and non-technical clients Technically curious and proactive, with a strong drive to research unfamiliar technologies and improve solutions Strong written and verbal communication skills with the ability to explain complex technical issues clearly Recognizes the importance of frequent and clear communication during incidents, escalations and dependency-driven work Analytical and evidence-led, focused on identifying underlying causes rather than repeatedly treating symptoms Actively shares knowledge and supports First and Second Line development without creating technical silos Disciplined, with the ability to prioritise and execute technical tasks effectively under pressure Accountable and outcome-focused, taking ownership through to validated resolution Note: This description is not intended to establish a total definition of the job but an outline of the duties. In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: Infrastructure Engineer, Windows Server Infrastructure Engineer, Server Support Technician, ICT Systems Engineer, 3rd Line Support, Field Support Technician, Technical Support Engineer, 3RD Line Support Engineer may also be considered for this role.

Looking for Desk Engineers! Fully office-based in central London A leading Ireland and UK Employment Law and Health & Safety Specialists, providing an integral service to 32,000 client's daily business operations is looking for a talented Group Service Desk Engineer to provide 2nd line support to users in all their offices. An ideal candidate must have a combination of the following skills: A broad technical knowledge is required, alongside ITIL experience in Incident, Request, Change, Problem, Release, Event and Knowledge management Demonstrate strong organisational skills and be accountable for your daily workload Responsibility for being the first point of contact on the Service Desk Responsibility for supporting and maintaining the company's IT systems and for providing efficient desktop support to all business users To provide application support to our internal and external users To work within SLA and KPI targets to agreed business priorities. Setting up and configuring new laptops, desktops and mobile devices Excellent troubleshooting and problem-solving skills. Experience of ticket management. Windows 10 / 11 and Microsoft 365 What's on offer? 25 Days holiday rising to 27 Days after 2 years and 28 Days after 5 years Additional day off for your Birthday Medicash cash plan Profit share scheme Pension scheme 4% employer contribution, rising to 5% after 5 years and 7% after 7 years. Enhanced sick pay 1 week for up to 12 months service, then increases to (url removed) to 3 weeks. Cycle to work scheme. Season Ticket Loan Scheme 24/7 Access to Health at Work Auto enrolment onto the Group Life Insurance scheme Bupa individual health care cover after 5 years' service Bakers Breakfast every Monday for office-based staff. Free onsite Gym 52303 INDLON The Portfolio Group are acting on behalf of our client in recruiting for this position.

Flexitime working Excellent training Pension and life assurance scheme A great opportunity for a Software Engineer to join a leading manufacturer of automated testing instruments sold worldwide. You'll join a small Engineering team building the software that drives their next generation of instruments and reads back the results, with direct input into how the systems are designed and flexitime to fit work around your life. If this sounds like you and you have a suitable academic background or hands-on experience, apply now. You will build Windows applications that operate new instrument hardware and process the data it produces, while helping shape design decisions, writing up project documentation, and supporting the wider business on technical matters. The Candidate: Software Engineer You will be self-motivated, a good communicator, and have experience in software that makes things move or sense something physical. This could be anything from a basic programmable controller (PLC) project to something more advanced using a Raspberry Pi, Arduino, or similar. You will have most of the following: A degree in a computing-related field, such as Computer Science, robotics or comparable hands-on experience Comfortable writing object-oriented code in C++ and/or C# Background building Windows desktop applications, ideally in Visual Studio Familiar with design patterns such as MVVM and building software that handles several tasks running at once on Windows Used to working with version control tools like Git Confident diagnosing and fixing issues in systems that blend software with mechanical or electrical parts Whether you are a fresh graduate or are currently working in a similar position and have work experience, this could be the next opportunity for you. Apply now!

Following a promotion, we are recruiting for a proactive and customer focused 1st Line Support Engineer to join our Service Desk team supporting the delivery of our On Demand Service Desk offering. This innovative service is designed to provide comprehensive IT support, combining reactive incident resolution with proactive change management. You'll play a key role in enhancing the end-user experience by supporting employees' onboarding, managing Microsoft 365 environments, and working in partnership with our customers' internal IT teams. This hybrid role follows a 07:00 - 19:00 shift pattern, with on-site days at our Salford Quays office from Monday to Wednesday and the flexibility of working from home on Thursdays and Fridays. Day to day responsibilities: Respond to first-line support queries via telephone and the Service Desk ticketing system, ensuring prompt and effective issue resolution. Diagnose, troubleshoot, and resolve end-user issues in accordance with agreed Service Level Agreements (SLAs). Assist with hardware deployments, including desktops and laptops, ensuring smooth rollout and configuration. Onboard new customer assets into the On Demand Service Desk, maintaining accurate records and system updates. Coordinate with suppliers and third parties for hardware replacements and customer application escalations, ensuring timely resolutions. Maintain comprehensive and real-time documentation for all service tickets, from initial logging to closure, to uphold service transparency and efficiency. Escalate critical issues to the Service Desk Coordinator and Team Lead, ensuring proactive communication and resolution. Deliver exceptional customer service, fostering positive client relationships and ensuring high satisfaction levels. Experience and Skills: To be successful, you should have skills and knowledge of these technologies: Active Directory Office 365 Administration Microsoft Intune Microsoft Teams Group Policy Basic Network and Hardware issue diagnostics Anti-Virus and other end-user security systems Basic Service Desk procedures, such as New Starter Processes It would be even better if you had experience working with the ITIL framework or knowledge of its principles. About LIMA At LIMA, we help organisations achieve their ambitions through insight-led technology strategy and managed services that enhance resilience, drive performance, and support sustainable growth. But we know that our success is powered by our people. We're proud to be a Great Place to Work company for the second year running, and our team consistently tells us that the people are the best thing about working here. We recognise and reward the hard work of our colleagues with competitive salaries, professional development opportunities, wellbeing support and a strong benefits package. REF-230835

Contract C# Software Engineer Near Wimbledon 6-month contract Software Engineer role developing C# Windows applications that interface with hardware. This role is inside IR35 and requires on-site work 3 days per week (full time for the first few weeks). C# Software Engineer skills required - Good analytical skills and experience of code and design review for large projects. Experience of multi-threaded and distributed applications, preferably with an understanding network of protocols. Strong Experience in developing Windows desktop applications in C# Interfacing with hardware/physical products .NET environment, Windows Forms, TCP/IP & UDP protocols Please apply or call for more information.

IT Repair Technician Location: Huntingdon Salary: £14.87 per hour Hours: 37.5 hours per week, Monday Friday Contract: Temporary to Permanent We are currently recruiting for an IT Workshop Technician to join a well-established and leading IT services provider. This is a fantastic opportunity for someone with a strong technical background who enjoys diagnosing faults, repairing equipment and working hands-on with technology. The role is initially offered on a temporary-to-permanent basis, with the opportunity to secure a permanent position for the right candidate. The Role As an IT Workshop Technician, you will be responsible for fault finding, repairing and testing a variety of IT equipment. This will include laptops, PCs, printers and point-of-sale systems. Your responsibilities will include: Diagnosing faults and carrying out hardware repairs Repairing and testing laptops, PCs, desktops and workstations Working with printers and point-of-sale equipment Carrying out break-fix repairs and identifying root causes Testing equipment to ensure it meets the required quality standards Following workshop procedures and health & safety/ESD requirements Accurately completing paperwork and updating internal systems Managing your own workload and prioritising repairs effectively Working to deadlines and agreed service levels Liaising with senior engineers regarding priorities and workloads Supporting colleagues by sharing technical knowledge and best practice Keeping your technical knowledge up to date as technology develops Identifying opportunities to improve workshop efficiency and productivity What We're Looking For We re looking for someone who has genuine hands-on hardware repair experience and is confident troubleshooting a range of IT equipment. You will ideally have: Previous experience in an IT workshop environment essential Experience repairing and fault-finding PCs, laptops and printers Previous hardware break-fix experience Experience working with point-of-sale/till equipment Strong troubleshooting and analytical skills Excellent attention to detail The ability to work independently with minimal supervision Good organisation and time-management skills The ability to work effectively in a busy, high-volume environment A proactive, "can-do" approach to problem solving Good communication and interpersonal skills A willingness to learn new technologies and develop your skills If you're looking for a new challenge and the opportunity to join a brilliant, well-established business, this could be the perfect opportunity for you. You ll have the chance to work hands-on with a range of IT hardware, develop your technical skills and potentially secure a permanent position. Interested? Apply now or call Kara on (phone number removed) to find out more! INDPB

3rd Line Citrix Engineer +9 months + +SC cleared - current active clearance is essential for this role +Sole British nationals only due to the nature of the project +Inside IR35 + 290 - 310 a day We are seeking an experienced Third Line Citrix SME to join an on-site support team in Preston. You will act as the technical authority for Citrix infrastructure, providing expert-level support, complex troubleshooting and technical assurance across secure enterprise environments. Key Responsibilities Provide 3rd Line support for complex Citrix incidents and problems. Act as the SME for Citrix Virtual Apps & Desktops, Citrix Cloud, NetScaler ADC and WEM . Lead technical investigations, troubleshooting and root cause analysis. Manage and optimise Citrix policies, profiles and end-user experience. Support patching, upgrades, migrations and infrastructure improvements . Work closely with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line / Senior Infrastructure Support role. Strong hands-on experience with: Citrix Virtual Apps & Desktops (XenApp/XenDesktop) Citrix Cloud NetScaler ADC Citrix WEM Windows Server, Active Directory and Group Policy FSLogix Experience supporting VMware, Hyper-V and/or XenServer environments. Strong knowledge of Windows 10 and Windows 11 . Experience with ITIL and enterprise support models . Excellent problem-solving and communication skills. Active SC Clearance is essential. If you'd like to discuss this 3rd line role in more detail, please send your updated CV to (url removed) and I will get in touch.