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The Senior Funding Operations Officer is a key role in the Finance and Funding Operations team, that provides operational and financial support across the organisation. The role is responsible for: Grant and contract management activities, ensuring all grants and contracts are progressed appropriately and systems are kept up to date Liaising with teams, both inside the organisation and externally, to ensure the smooth running of grant processes • Managing complex operational administrative issues • Assuming joint responsibility with the rest of the Finance and Operations team for: maintaining the accuracy and integrity of the grants management system; preventing fraud; providing cover for absent colleagues when required; and performing any other tasks as may reasonably be required for the team to operate effectively. Key Responsibilities Grants management (for Impact on Urban Health, NHS Charities and Special fund grants) Managing the process of ensuring ongoing grant requirements (such as reports and milestones) are met, including producing monthly reports of outstanding requirements, supporting Funding Operations Officers with requesting conditions/reports and following up on these requests when not received, and liaising with internal grant managers regarding persistent issues. Managing the post-award workflow for grants, including production of grant documentation and working with grant managers to establish payment and reporting schedules and updating grant management systems. Carrying out due diligence checks on grant applicants. Producing and actioning reports to ensure that grant records are accurate and properly reflect the stage each grant has reached, in particular, ensuring grants are closed appropriately and any outstanding funds are written back to enable further grant funding. Provide assistance to the Funding Operations Officers with queries regarding post-award processes. Support grant managers with the monitoring of complex grants and portfolios, ensuring compliance with terms and conditions. Ensuring clear audit trail of approval of awards and conditions to ensure efficient execution of grant agreements and payment of grant instalments. Reviewing investment papers for Impact on Urban Health projects Processing of all charitable spend ensuring compliance with grant agreements Contract management Carrying out due diligence checks on new contractors. Maintaining appropriate records in relation to service contracts, including adding and updating contract records on internal systems. Processing of all charitable spend ensuring compliance with signed contracts Special purpose fund management Supporting communications with fund holders, including writing and distributing newsletters, and drafting key messages as required. Providing assistance to Funding Operations Officers with complex queries and management of spending commitments and related invoices. Managing queries from Guy's and St Thomas' NHS Foundation Trust Finance staff and fundholders in relation to invoice payments. Authorisation of Special Purpose Fund expense claims and invoices in absence of Funding Operations Manager. General Providing cover for the Funding Operations Manager, as appropriate. Deputising for the Funding Operations Manager at Executive Investment Committee meetings to contribute to the Funding Operations perspective on discussions about grant applications, due diligences and awards. Assist with the development of Salesforce, new or improved processes, and new ways of working through user testing and development of guidance. Ensure grants and contract records are accurately maintained. Creating and maintaining reports to support effective management of grants and contracts Provide absence cover for other Funding Operations team members as agreed from time-to-time. Support induction of new colleagues across the Foundation, and development and dissemination of guidance. Liaising with Guy's & St Thomas' NHS Foundation Trust finance staff to ensure all charitable payments for the Trust are made in an accurate and timely way and provide regular updates and reports regarding payments due and invoices received. The post holder will be working in a developing environment and will therefore be expected to undertake other appropriate duties as required for the effective operation of the Foundation. Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role. Skills, Knowledge and Expertise Self-starter who is adaptable, works with integrity, and exhibits the Foundation's enterprising, collaborative, inclusive and delivery-minded cultural and behavioural values. Willing to learn and develop new skills, and help to develop the knowledge and skills of peers. Committed to the principle of continuous improvement, with careful attention to detail and due process. Committed to delivering consistent and high-quality customer service to both internal and external stakeholders. Good interpersonal skills and able to effectively liaise with both internal and external communities. Confident in communicating well, both in writing and verbally, and exhibits listening and influencing skills. Problem solving skills, able to use initiative and actively seeks pragmatic solutions. Good planning and organisational skills, able to work to multiple prioritised tasks, targets and deadlines, with careful attention to detail. Team player, with an ability to support effective working relationships. A self-sufficient individual, who enjoys the challenge of working with multiple stakeholders and complex systems. Knowledge, experience, and qualifications: Essential Familiarity with grant making and grant management processes. Familiarity with financial concepts around invoicing and grant payments. Able to communicate effectively with others, both verbally and in writing, especially when explaining process. Computer literacy. Experience of grants administration. Experience in financial reconciliations Regular use of database/CRM systems, finance systems and grants management systems. Experience using the Microsoft Office suite. Desirable Familiarity with Salesforce or other grant management systems. Some familiarity with health/social care/voluntary sector technical language and organisations. Understanding of contract and supplier management. Experience working within the charity sector. Report development and data analysis skills Benefits Contributory Pension Annual personal development budget Annual health and wellbeing personal allowance Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements. Health and wellbeing programme that offers optional free yearly health check-ups. Support for healthy eating via fruit bowls and onsite lunch facilities. Agile working, flexible hours, and supportive IT kit. Shower facilities and bike lock area. Generous annual leave (27 days + bank holidays) Subsidies for glasses Employee Assistance Programme

This is a fantastic opportunity for someone who can combine strategic thinking with hands-on creativity to help shape how Phoenix Futures communicates with the people we support, our colleagues, partners and wider audiences. We're looking for someone with significant experience in brand management, content and communications who can bring ideas to life across digital, print and internal channels. You'll be passionate about creating engaging, accessible and impactful content, while ensuring our brand is consistently represented across everything we do. The Role As Brand and Content Manager , you will lead the development and delivery of Phoenix Futures' brand, content and communications channels. Working closely with colleagues across the organisation, you'll lead the creation of high-quality digital, print and creative communications, while managing and developing key platforms including SharePoint, our websites, social media channels and Phoenix News. You'll be the organisation's brand guardian and a key source of advice and expertise on brand, content, visual communications and creative best practice. You'll help ensure that our communications are engaging, accessible, user-focused and aligned with our organisational priorities. You'll also lead on content planning and editorial management, internal communications, creative storytelling and digital experience development. Using analytics, audience insight and feedback, you'll identify opportunities to improve how we communicate and ensure our content reaches and engages the people who need it. The role will involve working with senior stakeholders, external suppliers, agencies and creative partners, managing projects, budgets and deadlines to deliver high-quality campaigns and communications. This is a 37.5 hour per week role, based on a hybrid London and home-working arrangement . About You To join us as our Brand and Content Manager , you will need: Significant experience in brand management and leading strategic content and communications across digital, print and internal communication channels Strong graphic design and content production skills, with experience using Adobe Creative Suite (InDesign, Illustrator, Photoshop) or equivalent Experience developing and improving websites, SharePoint environments and digital communication platforms A strong understanding of user experience, accessibility, SEO, content optimisation and digital analytics Experience of content planning, editorial management and delivering communications across multiple channels Experience creating and managing internal communications and employee engagement content Experience managing external suppliers, agencies and creative partners to deliver high-quality communications and design projects Strong analytical skills, with the ability to use performance data and audience insight to evaluate content and drive continuous improvement Excellent project management skills, with the ability to manage multiple priorities, stakeholders and deadlines Excellent written communication, editing and proofreading skills, with a high level of literacy and attention to detail Strong interpersonal and stakeholder management skills, including the confidence to work with senior leaders The ability to work independently, use sound judgement and take ownership of brand and communications activity A commitment to the values, mission and recovery-focused approach of Phoenix Futures Experience of photography, video production, animation or multimedia storytelling would also be desirable, as would a professional qualification in Graphic Design. If you're a creative, strategic and organised communications professional looking for a role where your work can make a genuine difference, we'd love to hear from you. Your Rewards Starting salary of £35,500 + London weighting contribution of £500, with the opportunity to access potential yearly salary increments subject to appraisal, meaning potential salary increase up to £41,000 Committed to providing a Real Living Wage for you, through accreditation with the Living Wage Foundation 25 days' annual leave plus Bank Holidays, increasing each year to a maximum of 30 days Benefits including season ticket loan, pension scheme and life assurance Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities Continuous training and career development via PXL, our dedicated learning management system Access to a 24/7 Employee Assistance Programme, including telephone and online access A rewarding role where you can use your creativity, expertise and ideas to help us communicate our work and challenge stigma around drug and alcohol use We'll ensure you get the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team The Role The Marketing team plays a key role in helping Phoenix Futures communicate its work, raise awareness, challenge stigma and connect people with our services and support. As Brand and Content Manager, you'll work across the organisation, collaborating with colleagues at all levels to develop engaging and effective communications. You'll work particularly closely with senior stakeholders and teams across Phoenix to understand their communication needs and turn ideas and objectives into clear, compelling content. You'll be part of a passionate and collaborative Marketing team, with the opportunity to influence how Phoenix Futures' brand and communications develop across the organisation. The role is based on a hybrid London and home-working arrangement, with opportunities to work collaboratively with colleagues across Phoenix Futures. About Phoenix Futures Phoenix Futures Group is a charity with over 50 years' experience and a leading provider of drug and alcohol treatment. We use our expertise to support people in their personal recovery and to improve their lives. We are dedicated to advocating for people who are often overlooked and stigmatised, to ensure they have a fair chance to lead healthy and fulfilling lives. Our aim is for everyone to be able to achieve their potential for themselves, their families and communities. We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity. Our managers and leaders are guided by a shared set of qualities that shape how we work with colleagues, partners and the people we support. These are: BRAVE, HONEST, VISIBLE, VISIONARY, NURTURING and COLLABORATIVE . These qualities underpin our approach to inclusive leadership, accountability and compassionate practice across Phoenix Futures and support the development of a value-aligned culture. Interview Process We want you to feel comfortable to be your best during the interview process, so that you can get to know Phoenix and we can get to know you. If shortlisted, you will be contacted for a short digital interview via Microsoft Teams, approximately week commencing 14th September , and will be provided with full details about the assessment process. As part of the selection process, candidates will be asked to present their portfolio of work demonstrating their relevant skills, experience and impact. All details will be provided in advance so that you can feel adequately prepared and we can support you with reasonable adjustments as required. Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.

Role Overview Combine technical expertise with excellent client management skills, ensuring seamless day-to-day operations, consistent service excellence and proactive support across all AV services at all EMEA sites. Demonstrate a keen interest in computer science and emerging technologies (including AI) experience in developing software or automations would be an advantage as we continue to advance and adopt new technology moving forward. Key Responsibilities Technical Oversee all onsite AV systems including event spaces, video conference meeting rooms, portable systems etc Serve as a technical point of escalation for complex AV issues, collaborating with Remediation to assist the team in resolving faults promptly Production of SOPs, training manuals, and other ad-hoc support documentations as needed. Be prepared to provide setup, testing and duration support to events that may need assistance, either due to resourcing issues or to provide a higher level of technical ability Keen interest in computer science / AI and new technology trends; software development or automation experience is advantageous and will support continuous improvement across the service Operations Direct line management of technicians Supervise daily, weekly and monthly service operations including meeting room checks, PMR checks where scheduled, reporting, permits etc Resourcing: In collaboration with the EMEA Operations Manager and EMEA Onsite Manager, assigning resources to events, meetings, and other activities, ensuring appropriate levels of resource are maintained whilst being economical and efficient with both additional resources and overtime. Inbox Management: Tasking ownership and ensuring all emails are replied to in a timely fashion Contribute to service reviews, providing insights and recommendations of content to display. Support: Providing operational support when requested by the EMEA Operations Manager and EMEA Onsite Manager and cover during their absences. Producing reports on volumes, recharge, team efficiency and ad-hoc as requested Stakeholder Management: Ensure that the relationship between proAV and the client is a positive one maintaining a strong, trust-based relationship with end users, stakeholders and other contractor teams Attending daily and weekly team meetings ascertain resource, technical requirements, room health status, AV charges, etc. Weekly events scheduling forecast staff requirements, training requirements Staff rota and holiday requests Incident management: manage the incident process lifecycle as per client GMS internal processes in respect of BAU & Event Technician work Resource Admin Onboarding: Onboarding of badged (CW) resources Permit Vetting: Permit Vetting (PV) resources E-Permits: Tracking PV resources and status on e-Permit Management of compliance requirements and time frames for onboarded and permit-vetted resources Checking and validating overtime forms Invoicing Admin Opening PO requests on Ariba Collaborating in the invoicing process Ariba orders Billing Admin Cost-center reconciliation, checking validity of cost centers EMEA cost center allocation Chasing and escalating aged invoices Producing monthly reports for billing documents within the first 2 working days of each month (subject to change, previously communicated) Providing information necessary for billing to internal proAV teams (addresses, tax numbers, requestor names, legal entities, etc.) General Admin Requesting quotes for travel, getting client approval, and confirming cost centres Arranging purchase orders for suppliers via appropriate proAV departments About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.

Workshop Manager About the Role An exciting opportunity has arisen for an experienced Workshop Manager to lead the end-to-end repair, refurbishment and operational management of a busy technical workshop supporting a large-scale, customer-facing technology environment. The successful candidate will provide both strategic and operational leadership, ensuring the efficient repair of electronic equipment, effective resource planning, high-quality technical outputs and continuous improvement across workshop operations. You will manage a multidisciplinary team including Workshop Team Leaders, Repair Engineers, Technical Specialists and Administrative Support, whilst also overseeing third-party logistics providers to ensure seamless delivery of services. Key Responsibilities Lead the day-to-day operation of the technical workshop, ensuring the timely repair, refurbishment and testing of returned equipment and assets. Provide leadership to Workshop Team Leaders, Repair Engineers, Technical Specialists, Stores personnel and Administrative staff to ensure consistent service delivery. Ensure compliance with quality standards, repair procedures, health and safety requirements and agreed service performance measures. Act as the senior escalation point for complex technical and operational issues arising within the workshop. Plan and prioritise repair activities, allocating resources and technical expertise to maximise productivity and turnaround times. Oversee stock control, spare parts availability and inventory management, working closely with logistics and stores functions. Drive workforce development through coaching, performance management, skills development and succession planning. Manage relationships with third-party logistics providers, ensuring service level agreements are achieved and operational performance is maintained. Support forecasting, capacity planning, budgeting and operational improvement initiatives alongside senior leadership. Produce regular management reports covering workshop performance, repair turnaround times, quality metrics, risks and continuous improvement activities. Identify opportunities to improve workshop efficiency, repair processes and overall operational performance. Skills & Experience Essential Degree or equivalent qualification in Engineering, Electronics, Telecommunications, Industrial Engineering or a related technical discipline. Significant experience managing technical workshop operations, repair centres or engineering service environments. Strong understanding of electronic, electro-mechanical and PC-based equipment diagnostics, repair and refurbishment. Proven experience leading multidisciplinary technical teams within operational environments. Strong knowledge of quality assurance, operational governance and continuous improvement methodologies. Experience planning resources, managing workflow and balancing multiple repair priorities. Demonstrable experience delivering against operational KPIs such as repair turnaround times, quality targets and service performance measures. Excellent stakeholder management and communication skills, including experience managing third-party suppliers or logistics partners. Strong organisational, analytical and problem-solving skills. Ability to perform effectively in fast-paced, high-volume, quality-driven operational environments. Desirable Experience supporting customer-facing technology, payment systems, access control, ticketing equipment or similar operational hardware. Knowledge of workshop quality management systems and continuous improvement methodologies. Experience with inventory management, spare parts planning and logistics coordination. Background in diagnostic engineering, fault finding, root cause analysis or repair methodology development. Familiarity with ITIL or other service management frameworks.

Join a unique, purpose-driven organisation where you'll lead commercial growth, develop new income streams, and build strategic partnerships that directly support life-changing educational opportunities across Scotland. This is a rare chance to combine business development expertise with meaningful social impact in a senior leadership role. Client Details Our client is a highly respected, purpose-led Scottish organisation that combines a powerful social mission with an entrepreneurial outlook, creating opportunities that have a lasting impact on learners and communities across the country. Operating from an exceptional historic setting with a strong national reputation, it offers a collaborative environment where innovation, growth and meaningful work go hand in hand. Description Reporting to the Director of Operations and working closely with the senior leadership team, you will take ownership of driving sustainable revenue growth across a range of income-generating activities. Key responsibilities include: Growing and maximising existing commercial income streams Identifying, developing and implementing new business opportunities Leading business development and marketing strategies Supporting fundraising initiatives, bids and partnership development Building and maintaining strong relationships with stakeholders, customers and strategic partners Overseeing digital marketing activity, including website performance and lead generation Managing and developing the Marketing & Events Officer Contributing to organisational strategy as a member of the management team Profile We're keen to hear from ambitious business development professionals who can demonstrate: A strong track record of delivering commercial growth and income generation Success in identifying and securing new business opportunities Experience developing and delivering successful bids, tenders or funding applications Strong stakeholder engagement and relationship management skills Experience creating and executing marketing strategies Previous people management experience Commercial awareness combined with creativity and entrepreneurial thinking The ability to balance strategic leadership with operational delivery Experience within the education, charity, third sector or mission-led sectors would be advantageous, but is not essential. Job Offer Salary of 42,700 - 45,700 45 days annual leave including public holidays Generous defined benefit pension Permanent, full-time position (35 hours per week) A strategic leadership role with significant autonomy and influence Opportunity to shape the future growth of a respected Scottish institution The chance to work in one of Scotland's most inspiring and historic settings A collaborative, values-led culture where your contribution will make a tangible difference If you're interested in this role, apply now. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.

Project Manager Location: Remote Contract: Six Months Rate: 400 - 450 Per Day Outside IR35 I am working with a longstanding client who a fantastic reputation globally amongst enterprise businesses for the software and solutions they provide. They are now looking for an experienced Project Manager to join their team on a six-month contract to support a series of projects within the enterprise space and programmes. You will take a lead role in the implementation of the software solutions and will be responsible for orchestrating the successful delivery of global engagements You will drive projects to successful completion and ensure that they are on time, on budget and meet high customer satisfaction metrics. Responsibilities Create and maintain project managementdeliverables according to the company's Excellence playbook for different stages of the project, including: Development and maintenance of project management plan, project schedule, communications plan deliverables (e.g. status reporting), and key meeting materials Establish and execute project governance, including Includes plan for communication and collaboration among the Customer Team, Account Team, Services Sales, and the PMO Ensure all internal stakeholders are kept well informed on the engagement - Customer expectations, comprehensive status (including dashboard reporting), and future engagement opportunities Establish conditions of satisfaction and success factors with the Customer early in the engagement and ensure those are reviewed and maintained periodically through the project life-cycle Establish and lead recurring governance meetings including preparation of materials and working with Customer Project Manager and key internal and external stakeholders to review key project information PerformPMO administration requirements, including: Setup and maintenance of projects in OpenAir Accurate revenue forecasting, monthly revenue close Management of Project costs and margin Precise project communications (to PMO and other internal stakeholders) Manage transition from Sales to Delivery Team: Comprehensive review and clarification of SOW prior to deal closures Review solutions roadmap for the Customer Work with resource management to make best use of resources for delivery. Implementation/Delivery Manage to plan - within parameters of cost, scope, schedule and quality, including: Manage risks and issues Track action items through to closure and document decisions Manage and maintain up to date and comprehensive project schedules Manage budget - resource burn sheets, investment requests, etc. Manage resources - driving team performance and ensuring efficient resource on boarding and off boarding Manage delivery - orchestrate quality and manage fulfilment of project deliverables to agreed expectations Experience Required Understanding of different software development methodologies (Waterfall, Agile, etc.) - advanced level Understands and can articulate how the solutions align to the Customer's needs. Receives positive Customer feedback from leadership, teams, peers, and sales groups. Leads project teams that inspire trust and confidence. Cultivates satisfied, repeat Customers. Communicates and orchestrates actions effectively for project success (e.g. proactively mitigates risks before issues impact the project). Complies with the project cadence required by PMO (e.g. regular status reporting on standard project indicators). Approves project team's time and expense reports each week. Maintains OpenAir project status every week. Escalates appropriately for issues impacting project delivery or Customer satisfaction, following process and policy. Builds and maintains strong relationships with internal and external key stakeholders. Continuously improves own skills and proactively seeks new learning and engagement opportunities. Identifies new or emergent business opportunities with Customers and coordinates with Account teams for follow up. Achieves utilization target. Forecasts revenue with an accuracy of +/- 5% each period. Contributes to knowledge through participation in internal initiatives. Executes projects in compliance with the processes and standards of Excellence delivery methodology. Fulfills all Ethics and Compliance training and testing requirements to protect interests and assets at all times. Technical Skills Microsoft Project - advanced level Microsoft Office - Word, Excel, PowerPoint - advanced level OpenAir - advanced level Knowledge of effective use of SharePoint - basic level Qualifications/Certifications Bachelor's degree or equivalent PMI Project Management Professional (PMP) certification PRINCE 2 Practitioner or other formal training in Project Management methodology (may be optional if PMP certified) ITIL v3 Foundation ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

Test Manager (UAT & Operational Readiness) Telcommunications Location: Berkshire (Hybrid) Contract: OUTSIDE IR35 / Contract Opportunity Sector: Telecommunications We are looking for an experienced Test Manager to lead and coordinate end-to-end testing activities across a large-scale telecoms transformation programme. The successful candidate will oversee the planning, governance, execution and reporting of testing activities, ensuring quality and readiness throughout the delivery lifecycle. Working closely with project teams, business stakeholders and technical functions, you will drive collaboration across testing teams, manage risks and dependencies, and provide clear visibility of progress to programme leadership. This role requires a strong understanding of end-to-end testing methodologies, including User Acceptance Testing (UAT), and the ability to operate effectively within complex delivery environments. You will be comfortable working across multiple teams, ensuring alignment, consistency and successful delivery against programme objectives. Key Responsibilities Lead and coordinate testing across multiple programme workstreams. Drive end-to-end test planning, execution and reporting. Manage and oversee User Acceptance Testing (UAT) activities. Lead Operational Readiness Testing (ORT) to ensure business and support teams are prepared for go-live. Consolidate testing status, risks, issues and dependencies into programme-level reporting. Coordinate Test Leads and stakeholders across Network, Digital and IT teams. Ensure appropriate test coverage across complex business and technical processes. Support go-live readiness, cutover planning and deployment activities. Provide governance, assurance and challenge across all testing functions. Experience Required Proven experience as a Test Manager, Senior Test Manager or End-to-End Test Lead. Strong telecommunications (Telco) background. Experience working across large-scale transformation, migration or platform programmes. Good understanding of either: Network testing and telecoms infrastructure, or Digital and IT testing environments. Strong UAT and Operational Readiness Testing (ORT) experience. Excellent stakeholder management and communication skills. Experience coordinating multiple teams and suppliers within complex delivery environments. ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process

Operations & Delivery Manager - Glasgow, hybrid 3 days per week in office. We are working with an integrated agency looking for someone to take ownership across Operations, Delivery and commercial performance. This is a great opportunity for someone with a strong Operations background who wants to broaden their remit and get much closer to resource planning, project delivery, profitability and how work moves through an agency. You do not need to come from a pure Delivery background. What is more important is that you understand how a project based business works, you are commercially minded, and you are confident taking ownership of processes, people, resource and performance. For the right person, this could be a really strong step into a broader Operations and Delivery leadership role. The opportunity You will work closely with senior leadership, Finance, project teams and specialist delivery teams to help make sure the business is running efficiently and that work is being planned, resourced and delivered in the right way. Initially, there will be a stronger focus on business operations, with responsibility for maintaining key operational activity, reporting, systems, coordination and process. Alongside that, you will take increasing ownership across Delivery, including resource planning, workflow, utilisation, recoverability, scope, project controls and profitability. This is a hands on role where you will be expected to get into the detail, spot where things could work better and make sure improvements are actually implemented. Your role will include: Keeping key operational activity, reporting, meetings and actions running smoothly Improving processes, systems and ways of working across the business Taking ownership of resource and capacity planning across the Studio Giving teams better visibility around workload, capacity and priorities Working with project and client teams to make sure work is scoped, planned and resourced effectively Monitoring utilisation, recoverability, overservicing and overall project performance Identifying areas where margin is being lost and helping put practical improvements in place Working closely with Finance to connect operational activity with commercial performance Improving management information and reporting so leadership has clearer visibility Strengthening project set-up, handovers, delivery controls and project close-out Helping teams understand the commercial impact of decisions around time, resource and scope Identifying bottlenecks, inefficiencies and recurring delivery issues Improving adoption of systems, processes and ways of working Bringing greater consistency and accountability to how work is managed and delivered Managing and supporting an Operations Executive What we are looking for: We are open minded on exact job title and background. You may currently be working as a Senior Operations Manager, Operations Manager, Head of Operations, Delivery Manager, Resource Manager, Studio Operations Manager or Commercial Operations Manager, Delivery Manager. Agency experience would be ideal, although experience within consultancy, professional services or another project based environment could also work well. You are likely to be someone who is: Highly organised and confident managing multiple priorities Commercially aware and comfortable working with numbers Strong on process, systems and operational discipline Confident working across different teams and senior stakeholders Comfortable challenging where needed and following actions through Interested in resource planning, workflow and project performance Able to connect operational activity with commercial outcomes Proactive and comfortable taking ownership Keen to develop further into Delivery and commercial operations The real appeal of this role is the breadth and the opportunity to grow and shape the direction with it. You will be joining in a position where you can make an immediate impact on how the business operates, while also building broader ownership across Delivery, resource, project performance and profitability. It is a particularly good opportunity for someone who has already built a strong foundation in Operations but wants their next role to give them more commercial exposure, more influence and a bigger role in how work is delivered. You will have the chance to shape processes, improve how teams work together and have a direct impact on the overall efficiency and commercial performance of the business. If you are looking for a role where you can bring your operational strengths and develop into a broader Operations and Delivery position, this is definitely worth a conversation. Apply now for immediate consideration, client is ready to interview!

Operations & Delivery Manager - Manchester, hybrid 3 days per week in office. We are working with an integrated agency looking for someone to take ownership across Operations, Delivery and commercial performance. This is a great opportunity for someone with a strong Operations background who wants to broaden their remit and get much closer to resource planning, project delivery, profitability and how work moves through an agency. You do not need to come from a pure Delivery background. What is more important is that you understand how a project based business works, you are commercially minded, and you are confident taking ownership of processes, people, resource and performance. For the right person, this could be a really strong step into a broader Operations and Delivery leadership role. The opportunity You will work closely with senior leadership, Finance, project teams and specialist delivery teams to help make sure the business is running efficiently and that work is being planned, resourced and delivered in the right way. Initially, there will be a stronger focus on business operations, with responsibility for maintaining key operational activity, reporting, systems, coordination and process. Alongside that, you will take increasing ownership across Delivery, including resource planning, workflow, utilisation, recoverability, scope, project controls and profitability. This is a hands on role where you will be expected to get into the detail, spot where things could work better and make sure improvements are actually implemented. Your role will include: Keeping key operational activity, reporting, meetings and actions running smoothly Improving processes, systems and ways of working across the business Taking ownership of resource and capacity planning across the Studio Giving teams better visibility around workload, capacity and priorities Working with project and client teams to make sure work is scoped, planned and resourced effectively Monitoring utilisation, recoverability, overservicing and overall project performance Identifying areas where margin is being lost and helping put practical improvements in place Working closely with Finance to connect operational activity with commercial performance Improving management information and reporting so leadership has clearer visibility Strengthening project set-up, handovers, delivery controls and project close-out Helping teams understand the commercial impact of decisions around time, resource and scope Identifying bottlenecks, inefficiencies and recurring delivery issues Improving adoption of systems, processes and ways of working Bringing greater consistency and accountability to how work is managed and delivered Managing and supporting an Operations Executive What we are looking for: We are open minded on exact job title and background. You may currently be working as a Senior Operations Manager, Operations Manager, Head of Operations, Delivery Manager, Resource Manager, Studio Operations Manager or Commercial Operations Manager, Delivery Manager. Agency experience would be ideal, although experience within consultancy, professional services or another project based environment could also work well. You are likely to be someone who is: Highly organised and confident managing multiple priorities Commercially aware and comfortable working with numbers Strong on process, systems and operational discipline Confident working across different teams and senior stakeholders Comfortable challenging where needed and following actions through Interested in resource planning, workflow and project performance Able to connect operational activity with commercial outcomes Proactive and comfortable taking ownership Keen to develop further into Delivery and commercial operations The real appeal of this role is the breadth and the opportunity to grow and shape the direction with it. You will be joining in a position where you can make an immediate impact on how the business operates, while also building broader ownership across Delivery, resource, project performance and profitability. It is a particularly good opportunity for someone who has already built a strong foundation in Operations but wants their next role to give them more commercial exposure, more influence and a bigger role in how work is delivered. You will have the chance to shape processes, improve how teams work together and have a direct impact on the overall efficiency and commercial performance of the business. If you are looking for a role where you can bring your operational strengths and develop into a broader Operations and Delivery position, this is definitely worth a conversation. Apply now for immediate consideration, client is ready to interview!

Business Analyst Rate: 400 - 460 Clearance Required:SC Clearance Duration:6 months Location: Telford 2 days - but location is flexible Job Description: Business Analyst required to support Government Gateway work and Fraud Prevention Centre work. This is an exciting opportunity to help take on some critical national infrastructure work that is high priority for HMRC and Government. Government Gateway are looking for an E2E Business Analyst to support the Government Gateway delivery of many different phases of work - and to help support the Lead Product Manager with some key stakeholder work. This work will cover EACD/RATE, SCP and FRAUD PREVENTION CENTRE work. We're looking for people who challenge the status quo and are constantly looking to shape their working environment to make it an exciting, fun and interesting place to work. Keeping things fresh is something we encourage in our working practices, but the culture of continuous improvement is equally as important in our technical approach to building and delivering modern digital services. As a valued team member, your knowledge and experiences will be used to help the team deliver successfully. We are looking for someone who is: A multi-disciplined individual able to identify and efficiently convey the customer's requirements through IT systems skills, communication and understanding. Proficient in Systems Analysis Techniques, able to impact proposals and perform System and High-Level Design Analysis. Able to communicate effectively with people who have differing levels of IT knowledge/skill. Able to use Data modelling techniques. Experienced with the Windows Suite and MS Office applications. Experienced in Requirements & Analysis on large scale and/or multi project environments, Data Capture, Data Analysis. Able to demonstrate a strong understanding of Systems Life Cycles, in particular the requirements and analysis phases. Able to communicate clearly - and has the ability to build and maintain good Client relationships. Able to take a flexible approach with the ability to work under own initiative. The postholder will need to be resilient in nature, able to deal with conflict management and have strong decision making and judgment/influencing skills and presentation skills. They will need to be able to show strong evidence of skill competency around flexibility, attention to details, communicating, conflict management, decisions making and judgment influencing. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Product Manager Inside IR35 Rate: Up to 500 per day Duration: 6 Months Location: hybrid Telford Clearance Required: Active SC Clearance The Opportunity We're looking for an experienced Product Manager to join a major digital transformation programme, leading the delivery of critical product initiatives while supporting multiple Agile teams. This role is ideal for someone who can balance user needs, business objectives, and technical considerations to drive product success. You'll work closely with delivery teams, stakeholders, and business analysts to define priorities, shape roadmaps, and ensure products deliver measurable value. Key Responsibilities Lead product delivery across key workstreams and product backlogs. Work with multidisciplinary teams to define problems, shape solutions, and deliver user-focused outcomes. Balance business needs, user requirements, and technical constraints when making product decisions. Prioritise and manage product backlogs to maximise value and delivery outcomes. Collaborate with Business Analysts, Designers, Developers, and stakeholders throughout the delivery lifecycle. Ensure requirements and product artefacts are maintained within Jira and Confluence. Support delivery planning, sprint activities, and roadmap development. Monitor product performance and measure outcomes against agreed objectives. Ensure products comply with relevant standards, governance, and delivery frameworks. Essential Skills & Experience Proven experience as a Product Manager within Agile delivery environments. Strong stakeholder engagement and relationship management skills. Experience working with multidisciplinary teams to deliver digital products and services. Ability to prioritise competing demands and make informed product decisions. Strong understanding of product lifecycle management and outcome-based delivery. Experience using Jira and Confluence. Excellent communication, facilitation, and problem-solving skills. Ability to translate business and user needs into clear priorities and actionable delivery plans. What We're Looking For You'll be a collaborative and delivery-focused Product Manager who thrives in complex environments. You'll be comfortable working closely with stakeholders and technical teams, driving product vision, managing priorities, and ensuring delivery teams remain focused on achieving the right outcomes. If you're an SC-cleared Product Manager with a strong background in Agile delivery and stakeholder management, we'd love to hear from you. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Technical Lead Full Stack Developer (TypeScript, JavaScript, Node) Location: Hybrid working within Midlands / South Salary: Competitive + benefits We're working with a fast-growing UK SaaS technology company that builds data-driven digital products used by commercial teams to better understand and engage with their customers. They are now looking for an experienced technical lead full stack developer to play a key role in shaping and delivering their next generation of customer-facing platforms. This is a hands-on technical leadership role where you'll be involved from early design through to production delivery, working with a modern cloud-based stack and deploying to live environments on a daily basis. The Role Lead technical delivery across a high-performing development squad (10+) Contribute to solution design, system architecture and domain modelling Build proof-of-concepts and spike complex or uncertain areas of work Break down requirements into deliverable epics and user stories alongside product and initiative managers Develop and deliver production-ready code across the full stack Ensure high standards of quality, maintainability, performance and security Support and improve live systems once deployed Influence technical direction, tooling and best practice across the wider engineering function Tech Environment You'll work with a modern stack including: Node.js microservices JavaScript & TypeScript Vue.js Redis, SQL Server & Snowflake AWS cloud infrastructure CI/CD pipelines and DevSecOps practices About You Strong full stack development experience (ideally 10+ years) 5+ years of JavaScript and TypeScript experience Solid background in system design and scalable architectures Experience building large, production SaaS platforms A clean-code mindset (SOLID principles, design patterns, testable code) Experience working in mature CI/CD and continuous deployment environments A commercial mindset when designing and delivering software Excellent collaboration skills and confidence working with stakeholders Interest in using AI to accelerate and improve software development A passion for performance, security and engineering best practice Degree in Computer Science or equivalent real-world experience What's On Offer Competitive salary and benefits package Hybrid working Opportunity to join a scaling UK SaaS business Strong engineering culture with a focus on quality and continuous improvement Supportive, collaborative working environment Community and charity initiatives, including volunteer days Send your CV across to me on email (url removed) or call (phone number removed) for more information. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

User Researcher Inside IR35 Rate: .00 Duration: 6 Months Location: Flexible (Telford base) Clearance Required: BPSS The Opportunity We're looking for an experienced User Researcher to join a large-scale digital programme, working across multiple product teams to ensure services are designed around genuine user needs. This role will see you working with product managers, designers, developers, and stakeholders to generate actionable user insights that shape service design and improve user experiences. You'll play a key role in ensuring products are accessible, inclusive, and evidence-led. Key Responsibilities Plan, conduct, and analyse a range of user research activities, including interviews, usability testing, surveys, and workshops. Identify and evidence user needs to inform product and service development. Translate research findings into clear insights and recommendations for delivery teams. Collaborate with designers, product managers, engineers, and stakeholders to influence decision-making. Advocate for user-centred design principles across the programme. Support the design of inclusive and accessible services that meet the needs of diverse user groups. Present research findings to both technical and non-technical audiences. Help teams make evidence-based decisions throughout the product lifecycle. Essential Skills & Experience Proven experience as a User Researcher within digital delivery environments. Strong experience planning and conducting qualitative and quantitative research. Expertise in usability testing, user interviews, surveys, and insight generation. Ability to communicate complex findings in a clear and engaging way. Experience working within Agile, multidisciplinary teams. Strong stakeholder management and relationship-building skills. Knowledge of accessibility and inclusive design principles. Passion for user-centred design and evidence-based decision making. What We're Looking For You'll be a collaborative and inquisitive User Researcher who enjoys uncovering insights and helping teams build better services. You'll be comfortable working with a wide range of stakeholders and passionate about ensuring user needs remain at the heart of delivery. If you're an experienced User Researcher looking to make a real impact on the design and delivery of digital services, we'd love to hear from you. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Lead ERP Implementation Consultant 50,000 - 65,000 Fully Remote Join a growing ERP software company as a Lead Implementation Consultant, combining project management and ERP consultancy in a client-facing delivery role. Working alongside a teams of developers and support consultants, you will lead ERP implementation projects from discovery and scoping through to successful delivery. You will own the overall project, coordinate resources, manage timelines, control scope, and ensure clients achieve the outcomes agreed at the start of the project. Key Responsibilities Lead ERP implementation projects from discovery to go-live Run workshops, gather requirements, and produce project scopes Coordinate Product Managers and monitor project effort Manage project plans, risks, timelines, and budgets Challenge scope creep and manage customer expectations Act as the primary point of contact throughout delivery Experience Required ERP implementation consultancy experience Strong project management and stakeholder management skills Understanding of business processes including: Sales Order Processing (SOP) Invoicing Stock Control Route planning Why Apply? Good office culture 2 days per week in Kingswinford Structured onboarding and training programme High level of autonomy and responsibility Backed by an experienced team of ERP specialists Opportunity to take ownership of complex ERP projects and make a real impact This role would suit a versatile ERP Consultant who enjoys seeing the bigger picture, coordinating teams, and delivering successful customer outcomes.

IT Business Analyst Location: To be confirmed Job Type: Permanent, Full-Time Job Description The IT Business Analyst plays a crucial role in bridging the gap between business needs and information technology solutions. This position involves gathering, analysing, and documenting business requirements to ensure IT projects align with strategic objectives. The role requires close collaboration with stakeholders across various departments to identify opportunities for process improvement and to support the delivery of effective technology solutions within the banking and finance sector. Key Job Duties Engage with business stakeholders to elicit, analyse and document detailed business requirements and functional specifications. Translate business needs into clear, concise technical requirements that guide IT development teams. Facilitate workshops and meetings to gather requirements, clarify objectives, and resolve issues. Develop and maintain process maps, user stories, and use cases to support system design and development. Collaborate with project managers, developers, testers, and other IT professionals to ensure timely and successful delivery of projects. Conduct impact analysis to assess changes to systems, processes, and data flows. Support user acceptance testing by preparing test scenarios and coordinating testing activities with end users. Monitor project progress and highlight risks or issues related to requirements or scope. Maintain comprehensive documentation to ensure transparency and traceability throughout the project lifecycle. Advise on best practises and continuous improvement initiatives to enhance business processes and system functionality. Required Qualifications A recognised qualification in business analysis, information technology, or a related discipline. Strong understanding of the banking and finance industry, including relevant regulations and compliance requirements. Demonstrable experience in gathering and analysing business requirements within IT projects. Proficient in creating clear and detailed documentation such as business requirement documents, functional specifications, and process flows. Excellent interpersonal and communication skills, capable of working effectively with diverse stakeholders. Proven ability to manage multiple priorities and work under pressure in a fast-paced environment. Education A degree in computer science, business information systems, finance, or a related field is preferred. Professional certifications in business analysis such as BCS International Diploma in Business Analysis or equivalent are advantageous. Experience At least three years of experience as a business analyst, preferably within the banking and finance sector. Experience working on IT projects involving system development, implementation, or enhancement. Familiarity with agile and waterfall project methodologies. Proven track record of successfully delivering projects that meet business requirements and improve operational efficiency. Knowledge and Skills Deep understanding of business analysis techniques and tools, including requirements gathering, modelling, and documentation. Strong analytical and problem-solving skills with an ability to think critically and propose innovative solutions. Ability to communicate complex concepts clearly to both technical and non-technical audiences. Competence in using business analysis software and tools such as Microsoft Visio, JIRA, Confluence, or similar. Good knowledge of software development life cycles and testing processes. Attention to detail and commitment to delivering high-quality outputs. Preferred Qualifications Experience working within regulated environments, particularly in banking or financial services. Knowledge of data analysis and reporting tools. Familiarity with digital transformation initiatives and emerging technologies relevant to the financial sector. Advanced professional qualifications such as Certified Business Analysis Professional (CBAP) or Prince2 Practitioner.

Overview An exciting opportunity has arisen for an experienced Software Project Manager to join a growing technology business delivering advanced software, warehouse automation and operational technology solutions across the logistics and industrial sectors. The organisation is undergoing significant investment and transformation, with a particular focus on strengthening its software capability, modernising legacy platforms and enhancing the delivery of mission-critical solutions for customers operating highly automated environments. This role will be responsible for leading software projects from requirements gathering and planning through development, testing, deployment and customer go-live. Working closely with software development teams, product specialists, automation engineers, operational stakeholders and customers, you will ensure projects are delivered on time, within budget and to the highest standards of quality. The successful candidate will have strong project management experience within software delivery environments and be capable of operating confidently between technical teams and business stakeholders. While hands-on software development experience is not required, a strong understanding of software engineering principles, development lifecycles and system integration is essential. Experience within logistics, intralogistics, warehouse automation, robotics, industrial automation, manufacturing software or systems integration environments would be highly advantageous. Key Responsibilities End-to-End Project Delivery Take ownership of software projects throughout the full delivery lifecycle. Define project scope, objectives, timelines, deliverables and success criteria. Build and maintain comprehensive project plans covering development, testing, integration and deployment activities. Coordinate internal and external stakeholders to ensure delivery against agreed milestones. Ensure projects remain on schedule, within budget and aligned to customer expectations. Monitor progress, identify risks and implement mitigation strategies where required. Manage multiple concurrent projects and workstreams in a fast-paced environment. Produce accurate project reporting for senior leadership and customers. Lead regular project reviews and governance meetings. Software Development & Technical Coordination Work closely with software developers, architects and technical leads throughout project delivery. Translate customer requirements into structured and actionable deliverables. Coordinate development activities across multiple teams and disciplines. Facilitate communication between technical and non-technical stakeholders. Support development planning, backlog management and release scheduling. Track progress against sprint objectives and project milestones. Manage dependencies across software, infrastructure and operational teams. Challenge delivery assumptions and timelines constructively where necessary. Ensure technical decisions and project changes are properly documented. Technology Modernisation Projects A significant aspect of the role will involve supporting software modernisation initiatives aimed at improving scalability, performance and long-term maintainability. Responsibilities may include: Coordinating projects involving the migration of existing platforms to modern Microsoft technologies. Supporting software transformation programmes involving .NET, C#, Blazor and cloud-based architectures. Managing project delivery alongside ongoing customer commitments. Ensuring migration activities are completed with minimal disruption to operational systems. Tracking technical dependencies and implementation risks. Working with technical leadership to establish delivery priorities. Supporting improvements to governance, processes and software delivery standards. Although knowledge of .NET, Blazor or cloud-based technologies would be beneficial, direct development experience is not required. Testing, Validation & Release Management Plan and coordinate software testing activities throughout the project lifecycle. Manage functional testing, integration testing and user acceptance testing activities. Monitor defect resolution processes and ensure issues are appropriately prioritised. Coordinate release planning and deployment schedules. Ensure testing criteria and acceptance standards are clearly defined. Facilitate go-live readiness reviews and deployment approvals. Support post-release reviews and lessons learned exercises. Drive continuous improvement of testing and release procedures. Integration & Commissioning The successful candidate will play a key role in delivering software solutions that integrate with operational systems and automated technologies. Responsibilities include: Coordinating software integration projects involving third-party systems and equipment. Supporting the deployment of software into live operational environments. Managing technical dependencies between software teams and operational stakeholders. Coordinating integration testing activities. Supporting Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT). Working closely with customers during commissioning and go-live phases. Managing deployment risks and escalation processes. Ensuring smooth transition into operational support. Customer & Stakeholder Management Act as the primary delivery contact throughout project execution. Build strong relationships with customer stakeholders at all levels. Lead project meetings covering progress updates, risks, issues and future milestones. Manage customer expectations effectively. Communicate project status clearly and professionally. Present technical information in a commercially relevant and understandable manner. Handle escalations and delivery challenges with a solutions-focused approach. Collaborate with commercial and sales teams during project planning and mobilisation. To find out more about Computer Futures please visit (url removed) Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales